Complain about a product or service

Maytag Microwaves

alice of bromice, OK August 14, 2009

Microwave over the Range handle came off the door (model # MMV5207BAS). Attached with cheap plastic. Called maytag parts department and was told to call a parts store. They gave me two numbers for ok and two numbers for texas. the parts store told me I would have to buy the whole door for 234.00 (called 1800). Thought I was getting a good product because it was a maytag. Will never buy another maytag. Ruins the look of my kitchen because I refuse to spend that much for a cheap microwave door.

MIke of Hiram, GA August 8, 2009

Maytag appliances are not worth the money. Do not beleive their product reliability claims. New home with Maytag kitchen appliances which four failed just a few months past warranty end. Built in 600 microwave failed in warranty two times (one door switch, followed by primary emitter) and finally out of warranty by two months again for the emitter. Maytag warranty / service refused to provide any support on repairs. I replaced with a competing brand for less than cost of repairs. Double oven MEW660DDS (2600) control panel failed two months out of warranty. Convection oven overheats going into nuclear glowing self clean mode while baking or broiling. Maytag again refuses to support product failure and wants 800 to repair. Dishwasher latch/handle mechanism broke. After reading this was a common problem I replaced mechanism myself for 30 parts. Service call would have been 100. Icemaker on freezer routinely locks down with chunks of ice freezing on top of ice cube maker mechanism.

Shirley of Hopkins, MN July 28, 2009

I bought a Maytag microwave 3/20/2009. On 4/14/09 there was a service call because it did not start; the microwave was totally "dead." This problem was corrected and covered under the 1-year warranty. On 7-01-09 I requested a service call because I did not feel the microwave was heating correctly. The sensor feature did not "sensor" the food as stated int the instruction booklet - and still does not for that matter. And I feel it did not heated properly - and I still don't. But the repairman checked it out and said it was at normal operation. So I will deal with that.

Before I requested the service call, I talked with Twin Cities Appliance Servie Center, 620 13th Ave So. Hopkins MN 55343, (phone 952-767-5700) stating the microwave was under warranty; she agreed. However, I rec'd a bill for 94 for this service call. When I called regarding the bill, I got a total runaround. First, I was told it was an educational call, therefore, not covered. I am an educated 70-year old office manager and can manage a microwave! I had checked the 100% power settings etc. etc. Then I was told it was after the 90-day warranty (which is actually 1 year.) Then when I called the manager at the Whirlpood # above, he told me when a repairman can't find anything wrong with the product, it is not covered. I think this is bogus and the 94 should be covered under the warranty.

Joanne of Oak Park, IL May 16, 2009

Now I understand why the manager I talked to at Maytag did not seem very interested in hearing about my microwave with the broken handle. Unlike Roswitha whose door shattered, Mike with the lemon, and Jerzy with the burned out heating element, my microwave still works. I just have to pull it open from the bottom because it has no handle. The story is rather humorous, though, so I will tell it anyway.

In December, I called Maytag for service on my microwave model MMV5207BAW because the handle fell off. The microwave was only a year and a half old, but of course it was no longer under warranty. I mentioned to customer service that I had previously had a Maytag Microwave that lasted 15 years before the handle fell off, and was surprised this one fell off so soon.

When the handle fell off the old one, the whole door had to be replaced, costing me about 160.00. I did not think it would be fair for me to have to pay 160.00 for a door that was only a year and a half old. The service person said the door had been re-engineered and I would only have to pay 16.00. I could live with that. He said the door was on backorder, so I should call them in a week. (Why would the handle be on backorder? Does it break that often?) Well, I gave them until February, and the handle never came. So I called again and talked to a nice manager named Debbie who politely told me that the customer service person had never ordered the handle, and that in fact, the whole door does have to be replaced. Naturally, I was a little irritated because I knew that this was going to cost closer to 160.00 than just 16.00.

I thought this was unreasonable, since the microwave was only a year and a half old, just past the warranty. After pointing out that it seems pretty fishy for a handle to fall off that soon, and that it must keep repairmen pretty busy and make Maytag a tidy sum of money when people have to buy all of those replacement parts, she agreed to give me the new door free of charge. This is where the story gets sort of funny. The door arrived within a week, so I scheduled the service call.

When the repairman got here, he opened the box and found the door had two broken hinges. He said, he would take the door with him and order us another one. He would come back the next week, because he was rush ordering the part. Well, mid-week the second new door arrives. I checked the box and noticed two holes in it just like the first box had. I opened the box, and pulled out a second door with two broken hinges. To save the repairman a trip, I called to cancel the appointment and asked him to order another door, but this time ask them to pad it well, because the hinges keep popping through the box. (It was now the middle of March)

The third box arrived and I quickly examined it. The box had two holes in almost the same exact places as the other two boxes. I reluctantly opened the box and got excited when I saw a hinge. Unfortunately, I didn't see two hinges. The other hinge was shaking around at the bottom of the box. Well, I made the obligatory call to the service company to tell them the bad news. I asked them to please make sure to specify to Maytag to carefully wrap the hinges because they keep on breaking. Much to my amazement, the fourth box arrived without the two telltale holes.

I quickly opened the box and carefully pulled out the door. I noticed bubble wrap around the hinge area. I thought well, now I can get my door fixed. Unfortunately, when I removed the bubble wrap, I found only one hinge intact. The other one was sitting in the plastic wrap all by itself, without a door attached to it. If you are keeping count, I now have 3 broken microwave doors sitting in my dining room, and one returned to the shop.

I called the service company again. This time I asked them to have Maytag deliver the door to them. I wanted the service people to deal with Maytag this time, hoping they would have better luck. They agreed and said they would call when the door arrived to schedule the service call. Well, it is now May 16th. The service company has called a couple of times, I figure to schedule my service appointment.

So, I called the service company. They did not have the door. In fact, they did not even order it. They are going to rush order it so it should be in by Wednesday. I hope this time I can actually throw the three broken doors away (My husband wanted me to throw them away about a month ago, but I told him "no." I want to keep the proof, just in case anyone at Maytag has any doubts.) By the way, all the customer service people have been very polite and understanding. They listened and were patient even when I was not. In fact, the only one who seemed a little perturbed was a manager. I figure maybe she was having a bad day. She probably had to deal with bigger problems like burned out elements and shattered glass.

Roswitha of Hollywood, FL March 20, 2009

On 3/6/09 when coming home from shopping at around 7:30pm I found pieces of glass on the floor and on the stove. After checking out where they came from I noticed that the glass door of my overhead microwave oven had completely shattered.

I called Maytag, spoke to Katie who said she was going to send a repair man and that I was responsible for the replacement of the door since the purchase was over 1 year ago(which is true, however, I moved into the apartment only in December of 08 and have used the microwave only 3 or 4 times). When I told her that that was not fair she spoke to somebody else and got back to me and told me that they would give me a 50% discount on the part and that I was still responsible for diagnostic and labor. I then contacted Maytag by email and after 2 emails I was told by David S. that they would pay for the door, however, diagnostic and labor costs were still my responsibility. The door has been replaced and my cost was 160.00!

The reason for my reporting is that this could have been a very dangerous situation. If I would have been cooking at the moment of the break the glass pieces could have either hit me in the face, or at least dropped into my food. I have never heard of a microwave door breaking/exploding in million pieces. When I asked the repairman he had no answer either and since I did not use the oven that often I can only think of a default in the door.

Mike of Daggett, MI March 14, 2009

We had a microwave (model # MMV4205AAW) quit in early January, 2009. The unit was 1 1/2 years old and out of std. warranty. An approved service company was dispatched to diagnose and fix the problem. It is now mid-March 2009 and after 3 months + the microwave is still not fixed. After 3 trips (we now have a total of 5 trips)for repair service it was determined that the parts that were bad or had to be assumed bad were under their 2-5 std. warranty. These are major parts like Magnetrons, Control Boards, and Capacitors. Other parts diagnosed as bad are diodes and thermocouplers.

We have consistantly received bad replacement parts and even after replacing the major working parts of the microwave it still does not work! I finally called customer service and stated we had received a lemon that did not appear to be fixable and wanted this unit replaced. I was told that was not possible and was offered a 10% discount towards a new Maytag unit.

Upon pushing to talk to a supervisor I was offered a 25% discount towards the purchase of a new Maytag microwave! Why would anybody buy another Maytag appliance when they cannot produce a unit and/or parts that work properly? Evidently Maytag policy is if their appliances are proven to be bad they just throw parts at them with no regard for the down time of their product that is experienced by the customer. This is a company that is structured to fail. Do not buy into the slick advertising, it is all a ploy to get the public to believe this company and it's policies are something they really are not.

Another note - we had also purchased and Maytag gas range at the same time as the microwave and it also has had to have service to replace failed parts. Certainly seems to be a trend with Maytag appliances. We will never purchase another Maytag appliance. They are not built to last and when they fail their customer service system policy is a joke concerning customer satisfaction.

Jerzy of Cantonment, FL March 11, 2009

Maytag Model #MMV4205 This model was bought less then three months before the heating element burnedout. Maytag would not exchange. Told us they would send a repair person to fix. 5 days later rerpair man comes and says he cannot fix it since he did not have the parts. An order is placed to order the parts. A week later one part shows up broken.

When the Maytag repair man shows up he says that parts is no good and that the two other parts were backordered and would not ship for a month. We call there response number and request to get this resolved quickly and do not want to wait another month to get the microwave fixed. The person (jeff) at customer service tells us that he can not do anything but put an expedite in for the parts. We inform him that the repairman had already tried to put an expedite on the part and that he was tiold that because this is a new model that they cannot get us a part till then. The customer service person tells us he does not believe this and says that an expedite will be put in and that we have to wait for the part. This is the worst service I have dealt with.

We spent over 400 on a microwave that is supposed to be the top of the line and instead the problems make us feel as if this was the worst decision to buy this model. Customer service (Jeff) was informed this complaint would be put in and he dergards are frustration does not help us. All we want is to have a working microwave. A replacement model would have sufficed which they could do immediately but instead they make us wait and go without a microwave for who knows how much longer.

We have lost time from work having to leave work to meet the repair man twice and neither time have been able to get it fixed.

Kay of West Melbourne, FL March 4, 2009

A Maytag microwave was installed in my new home two years ago. It has never defrosted meat. Instead it cooks the ends and leaves the middle frozen. I would like a new one that works. The model no. is MMV5207BAB, manufactured Aug 2006.

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