Complain about a product or service

Maytag Microwaves

Debbie of McMinnville, OR March 11, 2010

Over the Stove Microwave Maytag June 2002 model #10198649AL started to hum no reason, then sputtering sounds in the roof of it and a small light was on. Turned off the curcuit braker and unplugged it. I never want another microwave. Smoked and filled the house with a plastic smell. Good thing I was home....

Stephen of Caledon East, ON March 3, 2010

I purchased 10K of Maytag product from Sears and it was delivered in Oct 2007. A few weeks ago the Maytag Microwave oven sheered off, I call Sears to obtain a new one and they scheduled a technician, I said while your at it you can swap the doors round on my Maytag washer and dryer, they said another technician would be required to be booked until repairs can decide if one can do the job.

On the day the microwave technician was due he called and asked if my microwave handle was black or white, I said it was grey, he then checked to see if they had one, and then he said you have to buy the whole door for 280 plus call out of 90 plus labor, somewhere close to 400, the microwave cost 500.

So I canceled the call and went to bat with Maytag and Sears, Maytag said tough we cant get involved as we have a contract with Sears to keep out of the sales they make of our product. What did Sears say, well you need to know the next bit, the technician showed up to switch the doors over, and when he looked and poked about he found the doors cant be switched around from left to right hand opening, this despite the fact that Sears sales said it could when I bought them.

Well Sears said its my problem I should know better but they would give me a 100 gift certificate for my trouble. So I have to buy a door for 280 plus I paid 90 for technician to come and say he could not do the job, and I get a 100 certificate to spend at Sears, not a discount on my costs, a certificate to buy more.

I have told Sears they can get lost, I will pay my statement and cut up my card and I will buy the part from Maytag, if of course I am allowed bearing in mind the exclusive contract Sears have with Maytag...did you all know that, and for Sears, who have taken over 50K of my money over the past 20 odd years...NO MORE. Both Maytag and Sears will never see my business again and everyone I know I will steer in an alternate direction. 280 plus tax plus 90 in service charges plus having a washer and dryer which now have to be physically moved and piping and venting changes made, some 400 extra in charges

Kelly of Westbrook, MN February 26, 2010

As stated in numerous other complaints on this website, my Maytag microwave model MMV5207BAS first had a broken handle which was to be fixed for 300!! Now 2 months later the microwave will not heat. I can't even melt butter. Maytag has lost me as a customer and I feel bad for our local saleman, because he can't afford to loose more customers over a bad product.

Michael of Bartlett, TN February 16, 2010

Purchased a Maytag micro hood vent. It was a 2005 model that was bought in 2008. Installed in 2009 and used only 9 to 10 months. The interior light and turntable stopped working. Took to a Maytag repair shop and was told the entire circut board needed to be replaced. 150 to fix or 199 to go purchas a new one. This is not good business. Maytag has lost me as a customer. I can not belive it was only good for less than a year.

Phyllis of Lancaster, OH January 21, 2010

Microwave 2-1/2 years old. First, the handle broke off. Tried to get replacement and could only buy the entire door. Was able to glue old handle back on. Now the microwave won't heat. Serviceman says it would cost 250-300 to repair. Also, had 2 service calls on new Maytag refrigerator (ice maker). Had to permanently remove water filter for icemaker to work properly. Always thought Maytag was top of the line product. Would not buy another Maytag product.

kathy of Florence, OR January 20, 2010

This refridge has been serviced 3 times now. Thank God when the compressor needed to be replaced it was still under 5 year warrenty. My Maytag micro/vent hood also went out 2 months after purchase. It was under warrenty then and went out again. I will NEVER buy Maytag AGAIN EVER! besides the inconvenience and lose of food I learned a lesson to never buy this brand again.

Lisa of johnsburg , IL January 16, 2010

my over the range microwave oven does not heat only 3 years old . Do not use it too cook only heat up. something left the plastic covering on underneath the light bulb which melted . I believe thats what caused it to burn out.

sherry of Falls City, NE January 5, 2010

Purchased Brand new Maytag microwave hood combination to be installed in a brand new kitchen. Moved in on 12/19 and tried to use first time microwave ran for a couple minutes & went dead, no power lights nothing. Could not return to place of purchase as it had been more than 30 days. Called Maytag who were sending service man.

When they did send service man they sent him to wrong address so we had to wait another week. Repairman found it's problem was with manufactoring. Some big plug with pins was not set in right and had couple pins bent off to the side. Told us it had just enough connection to power microwave but not the exhaust/cooling fan for the 'magnito' overheated which blew some safety and cut power for safety. The repairman boiled water then couple times with the metal rack in the microwave. Said it was fixed.

We tried to heat rice that evening and set timer for 45 seconds. Within a few seconds saw a spark and shut it off. Where the rack is we found a hole burnt in back of the microwave!! We had only ran it approximately 15 second. The hole had to come from the repairman 10-15 minutes.

Upset about brand new unit malfunction on first use and overheating magnito and feel unit should be replaced! Repair said it is not good on the unit to overheat and stated "hopefully it won't cause a future problem"! Even if it works we fear a future problem or unit will not wear as it should because of the overheating.

alice of bromice, OK August 14, 2009

Microwave over the Range handle came off the door (model # MMV5207BAS). Attached with cheap plastic. Called maytag parts department and was told to call a parts store. They gave me two numbers for ok and two numbers for texas. the parts store told me I would have to buy the whole door for 234.00 (called 1800). Thought I was getting a good product because it was a maytag. Will never buy another maytag. Ruins the look of my kitchen because I refuse to spend that much for a cheap microwave door.

MIke of Hiram, GA August 8, 2009

Maytag appliances are not worth the money. Do not beleive their product reliability claims. New home with Maytag kitchen appliances which four failed just a few months past warranty end. Built in 600 microwave failed in warranty two times (one door switch, followed by primary emitter) and finally out of warranty by two months again for the emitter. Maytag warranty / service refused to provide any support on repairs. I replaced with a competing brand for less than cost of repairs. Double oven MEW660DDS (2600) control panel failed two months out of warranty. Convection oven overheats going into nuclear glowing self clean mode while baking or broiling. Maytag again refuses to support product failure and wants 800 to repair. Dishwasher latch/handle mechanism broke. After reading this was a common problem I replaced mechanism myself for 30 parts. Service call would have been 100. Icemaker on freezer routinely locks down with chunks of ice freezing on top of ice cube maker mechanism.

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