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Maytag Dishwashers

Maytag Appliances • Air conditioners • Dishwashers • Ranges • Refrigerators • Washers/dryers --- News • Millions of Maytag, Jenn-Air Dishwashers Recalled • Whirlpool-Maytag Merger Gets Final OK • Maytag Shareholders Approve Merger With Whirlpool • Whirlpool Wins Maytag Bidding • Whirlpool Bids $1.3 Billion For Maytag • Maytag Sold to Investor Group • Maytag Settles Neptune Washer Lawsuit

Kami of Mission Viejo CA (7/8/04):
I purchased a Maytag dishwasher model number MDB8600AWB just over a year ago. The dishwasher has never worked. The dishes are often dirtier when they come out then when they went in. I must wash the dishes before and after use of the dishwasher. With this same complaint, I have had four service calls with various items replaced, no change in the original problem.

When I called custoemr service to request escalation of this problem, the supervisor I spoke with told me nothing could be done unless the problem was determined to be unfixable. She then transferred me to non working number at Maytag and disconnected me. I have also filed a complaint through the Maytag website and the Better Business Bureau.

I spent $500 on a dishwasher that does not perform the basic cleaning of dishes.

Sunny of Hollister, CA writes (5/20/01):
I purchased a Maytag dishwasher locally on January 25, 2001. On April 16, 2001 (2 1/2 months later), it died. Since it was under warranty, I called an appliance repair company. They came out, called Maytag and were told to order and replace the motor. A week later, they did that. It didn't work. They were told to order and replace the control panel. A week later, they did that. It still doesn't work.

Now they have to order a new gasket and latch - probably another week. I called the dealer that I talked to Maytag after the motor didn't work and said I want a new dishwasher. They said no - but would give me an extended warranty. After the control panel didn't work, I called Maytag again and asked for a new dishwasher. They said, let's go ahead and fix it again and after six months, if it breaks again, they will give me a new dishwasher. I said no - I want a new dishwasher now. She said the warranty didn't cover replacement - only repairs - although she had just told me they would replace it in another six months if it broke again. Disgusted, I hung up. I have had use of a three month old dishwasher for barely two months.

Eugene of Novato, CA, writes:
I requested service on my 20-year-old Maytag dishwasher. Three days later the repairman came. He said two parts could be at fault but couldn't narrow it to one. We had to order both to be covered for the problem. When the parts arrived there was another three-day delay before he installed them. One of the new parts, the timer, was defective. He had to order another timer. When it came we were told the earliest appointment was six days in the future. Despite bringing a defective part previously and despite complaints to corporate consumer affairs at Maytag they would not set an earlier date. This is NOT an example of good service so I wish you would take this company off your list of responsive companies.

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