Malkin Appliances

I purchased a refridgerator in August 2009 for my tenant. By end of the month the fridge was not working. They sent their service provider Harp to service the fridge. it was determined that it would need to be replaced but could not deliver until 7 days later. I called Harp to complain about the timing and they said actually we need to get the serial number before we replace it. I asked the tenant to look for it and she gave the service provider Harp all the numbers on the fridge but was told that was not the numbers they need. They said they would schedule someone to come back out to look for the serial number. two weeks passed and no communication from Harp so I called the appliance store from which I purchased the frdige Malkin Appliances, Inc. I told them I dont want to deal with a third-party for an item that i bougth from their store. If I was to return the fridge i would not return it to Harp service. They told me we could not return it. They oonly need the serial number and then they would deliver another fridge. Three week passed and no one showed up.

My tenant was complaining about all her groceries going bad. No refridgerator for three weeks. She insisted that we deduct the inconvenicence from her rent $240.00 for three weeks worth groceries. We asked Malkin to refund our money and they refused and said we need to talk to the service provider Harp for a refund. We insisted that the sale was made in their store, not with the service provided. Malkin sold us a faulty appliance and refused to take it back. Steve Malkin, the owner said they we need to look for the serial number in order to get another fridge delivered.

I asked him to just deliver antoher refridgerator and he said he couln not do that without that serial number. Their service provider gave them a service report with the wrong model refriderator as well as no information/serial number. This purchase was for 530.00 plus we had to deduct $240.00 from our tenants rent. Overall, we paid close to $800.00 for a fridge that cannot be used and Malkin refused to compensate us. They told us to call Fridgedeer.

On 8/04/02 I ordered a 17,500 btu Fridigidaire air conditioner from the above merchant. It was delivered on 8/6/02. I had to go out of town , so my electrician installed it on Thurs 8/15/02. He put a 220v line directly to the fuse box, so it could have it's own line. He proceeded to switch the unit on and nothing happened. Naturally all electrical components were checked, then the company was called.

Firstly, they indicated that I must speak to the salesman who sold the unit. I spoke to 3 people prior to getting him to call me the next day at work. WHY WAS IT SO IMPORTANT TO SPEAK TO HIM? I've yet to figure , becaue all he did was give me a number to a service place (Harp Appliance) which was to sent someone to detect the problem. This company laughed at me because they were going to bet money that my electrical system was not properly wired. Tey also chose not to give me an appointment until Mon. during the hottest weekend that N.Y. has ever experienced.

I wait until Mon. to be humiliated again by the talk of an electrical problem. Low and behold, the real problem was found and it was the computer control panel on the unit never worked. Now that I have been pushed to the brink, I call Malkins to find out when they are going to send a replacement. Well another saga , Frigidaire must fax something from their company to state that the replacemnt is a go. After finally receiving that on Tues 8/20/02, with the air conditioner in stock, they can't deliver until Sat. 8/24/02. Do you think this customary for customer to be treated like this?? I' not sure what motivated this whole thing, but I can give further details if necessary. Please some one from your organization contact me. Thanks!!!