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Consumer Affairs


Magic Chef


Consumer Complaints & Reviews

We purchased this microwave oven two years ago for approximately $499. At first, it worked somewhat okay. It had many deficiencies, e.g. some of the functions never worked, it would turn on all on its own and the light would come on periodically. Tonight, we used it and it started to smoke. It no longer works. I have unplugged it as I believe it is a fire hazard. Thank goodness we were home! The product is certainly not worth what we paid for it. This was only the second microwave purchased - our Panasonic counter top microwave still works and it is 23 years old! I guess I'll have to bring it out!

This microwave is scary and reminds me of "The Twilight Zone" movies. It will shut down for no reason. It will start for no reason. It won't even pop a bag of popcorn. We have had it for three years and it has never worked correctly. I thought it was just a random occurrence but after reading the complaints, I realized this microwave is a hazard and shouldn't be sold anywhere! Magic Chef needs to address all of these issues before someone gets hurt and they get sued. Come on! Man up to your faulty product, Magic Chef!

We bought this model microwave not even 2 years ago and now it's completely dead. I want a new one, we paid 400$ for this piece of crap. Reading people's comments, I believe everyone thinks it's a piece of crap. They need to replace it. I am not spending a dime on a guy to come over to fix it.

If I don't get a response, I am going to Facebook, and other social media websites to give them a real bad reputation so nobody else buys anything under that name.

I have the Magic Chef over the stove microwave #MCO160UW, that starts on its own and won't even pop one bag of popcorn without overheating. Piece of junk that should be recalled. This thing is dangerous!

I have had a white Magic Chef 1.6 cu. ft. over-the-range microwave (model number MCO165UW) for two years. It would turn off completely, after running it for several minutes. Now, it is completely dead. It is a piece of junk.

We bought a Magic Chef Microwave Oven a little over a year ago,Model number MCM 1110B. Last week, whenever we opened the door to take something out of it after the timer had rung, it would suddenly restart. The light would come on, the motor would restart and the turntable would start going while my hand was in the microwave trying to taking out whatever we had in there. There was no warning! This happened a couple of times. There isn't much you can do once your hand is in the microwave and it turns on with the door open. It is not a good or safe product and I don't know why they haven't been recalled. If you own one of these, please be careful.

Microwave was not even being used and all of a sudden it just let out a big blue spark. Now, it will not work and makes a weird kind of humming noise. The turn table won't work. Light inside does not work. It's very strange. It will do that when not even on. I am now afraid of it. I completely unplugged the microwave. The model number is mco153uwf. It's an over the counter microwave. I will never buy another Magic Chef product again. These people should have to pay for the garbage they sell. If I'm not at home, I don't know what would have happened. Too scary to think of the possibilities!

I bought my mother a Magic Chef microwave for mother's day in February 2011. We were baking cookies and used the timer on the microwave, and after 10 minutes we smelt something burning. The microwave caught fire and melted the inside. I also have the same microwave and cannot use it for any length of time. Had we set this and left the house, my mother's house would have burned down.

The microwave overheats and turns off. On the first week, I had a repairman out then I ordered the parts. After 3 weeks, Magic Chef had only sent the parts today. The repairman came back out and replaced the parts. It is still overheating. Magic Chef said to heat water if it does not turn off and that's how it works. It cannot steam vegetables, cook baked potatoes, and so forth. Who buys a microwave just to heat water?

I have made contact with the customer service and left messages. She called back early in the morning and I missed it. Again, I called and left a message but no contact about my microwave for above range. I am going shopping right now as I have to have one ASAP. The Magic Chef just stopped working. I have read about the other problems with the same one. I will not get this one.

I purchased my second Magic Chef over-the-range microwave in June of 2010 (model number MCO160UW, serial number DJ8500938 for the second one). The first microwave had the same problem the second did. The unit will start on its own, shut off when operating after less than 20 seconds, and most recently operate and function with the door open.

This unit is a hazard to anyone who purchases it, not to mention giving the headache of not having a microwave in working order--twice--and the installation, removal and reinstallation of the unit, and now the removal and reinstallation of another unit. I can guarantee you it will not be a Magic Chef. Too many times we give big companies the benefit of the doubt and say, "Well, we just got a bad one. " That is not the case here. The big company just made a bad one and should accept responsibility for their engineering flaws. I sure hope their engineers don't make medical equipment.

Magic Chef microwave oven, model MCO160UB. It turns on by itself at random times during the day; the keypad is unresponsive, the unit beeps to show 3.5g, then it beeps to show cooking for 1:40 minutes. The first time it happened under warranty and I replaced the whole unit. Now this second unit is doing the same thing, so I keep it turned off for safety.

I replaced the control panel behind the keypad, part PKMPMSF200, but the problem was not fixed. Not sure what else to fix. Calling customer service has not solved the issue either.

I have the same problem with the Magic Chef (Mode: MCO160UB) over the range microwave oven that others have been having. I purchased it at Home Depot and they were of no assistance. When I use it, there is a burning electrical wire smell. It started having problems just after the one-year manufacturer's warranty had expired. If there is a recall, please let me know.

I purchased a small Magic Chef upright freezer. The seal went bad. After about a month of dealing with Magic Chef on the telephone, I am now defrosting the freezer the 4th time because of the frost buildup. I did purchase a new seal, which is worse than the one that came with the freezer. I was promised another new seal at no cost. I have not received it. And I can no longer get a call through to the supervisor Sue. I will not buy another Magic Chef appliance. And I do think Magic Chef owes me the nearly $45 I spent on the new seal, and the money for the electric bill I have encountered because of their faulty appliance and service.

I bought a Magic Chef microwave over the range (Model: MCO160ub). We used it for about 10 times and it would start by itself. We were afraid to use it but it was a pain to take it down so we just left it in a place as a decoration. We rarely used it. Finally, after two years, it just shut down like it had been unplugged. It is still there on top of my stove.

I purchased one of those Magic Chef microwaves, model # MCO165UW, made in 2007 from Home Depot at a Black Friday sale. I am having the same problems as everyone else. It overheats after a short amount of time and totally shuts off. After a few minutes, it cools off and resets. The microwave is less than 3 years old and is totally frustrating to use. I can't even cook two bags of microwave popcorn in a row without it shutting down. Ridiculous! After all the complaints, where's the recall? I certainly feel like I got what I paid for on this one.

Magic Chef Microwave Model MCO160UW

started by itself. Heard it beep twice within 5 minutes and then it started by itself. Opened door to get it to stop, when I tried to hit cancel it did not stop. Couldn't get keypad to operate. Finally unplugged it to attempt a reset, no avail. It did feel quite warm near the keypad. Afraid to use it until it gets serviced. Customer Service already closed. Agree there should be a recall.

My refrigerator MCBR1010W 10cu. broke down THREE times during warranty; the frige would no longer blow cool air. I purchased my refrigerator on 05/31/09 at Home Depot, I have only had it for two years and it is now blowing hot air again for the FORTH time. The company sucks!!! Everytime my frige broke it would take a week or longer to have it repaired. I will never buy any product this company makes again; EVEN IF THEY WERE GIVING AWAY MAGIC CHEF PRODUCTS I WOULD NEVER WANT THEM!

The element inside the oven of my Magic Chef Range caught on fire, burned through the side of the stove, blew out the outside layer of double glass on the door and caught my cabinets on fire. Let me explain: I had baked banana bread and removed it when it was done (nothing was in the oven when this happened). I'm not positive that I turned the oven off after cooking the bread, but I think I did. I was in a hurry to go to the store for something I needed. I was gone about 10 minutes. When I returned the whole house looked like midnight from smoke and fire was blazing inside the oven and crawling all over the top of the stove and my cabinets beside the oven were on fire from the inside (not the outside).

My husband bought a Magic Chef Microwave for me maybe two years ago and it has had minimal usage. Last week, I was in another room and I heard a beep that came from the kitchen. I went inside to see what was beeping and the microwave says it is set to cook at 3.5 minutes, all by itself, and then it turned on as if it were cooking something. The panel didn't respond and I had to unplug it. I figured maybe the humidity (which hasn't been that high yet) was affecting the circuit board. A couple of days later, I plug it in. It worked fine for the few minutes I needed it. I left it plugged in. The same thing happens in the middle of the night. I wake up at 4 in the morning, hear a beep and the setting was the same at 3.5 minutes and starts cooking nothing. Rinse, repeat. Now it turns on but the panel doesn't respond to anything - but it sure will reset itself to 3.5 mighty quick. The microwave is a menace and a fire hazard.

I have searched Google about complaints and it seems there are an abundant amount of complaints for years. Why hasn't Magic Chef had a recall on something that is obviously defective? Are they waiting until someone's house burns down, a family dies, and are served a lawsuit for their negligence?

Never buy a Magic Chef anything! I have, over the course of 5 years, purchased 2 10 cubic foot fridges. I live in an apartment and needed the smaller size. My first fridge lasted about 2 years and then suddenly stopped cooling. I had moved 2 times over that period and thought it was a result of those moves. Bought a secone one but then that one died too! About 2 days ago it started clicking and then suddenly everything thawed. Rather than cool air, it started filling the fridge/freezer with warm air. Needless to say, everything was ruined.

I can't find my receipt so I can't use the warranty and even then, the last time I had issues Magic Chef wasn't too eager to help at all. I talked to a repair guy today who told me it's either my compressor or condensor. Either way it's going to be at least $200 to fix it...which is way more than the damn thing is worth overall. Even before it stopped working I was having problems. The seal started to separate and wouldn't keep the fridge door shut tightly, causing cool air to escape all the time. I actually had to velcro the door shut to keep it from leaking. Had a repair tech come look at it and he said I needed a new seal. NO!

At this point buying a new fridge from anybody BUT Magic Chef will save me money. My apartment rents full sized upright fridges for $25 a month and that is an even better deal.

I purchased a Magic Chef microwave and it turns on by itself. This seems to be a problem for many consumers. Why isn't there a recall on this item? This is very dangerous.

The Magic Chef Microwave (MCO160UQ) had the same problems listed on the site: self-starting, locking-up keyboard, and quitting all together. When the connections to the keyboard were cleaned with alcohol, the keyboard was restored and the other problems were taken care of.

The microwave turned itself on and started cooking! I called MC Appliance customer service at 1-888-775-0202, and Magic Chef will send the replacement switch to me and also send a technician to install it for free. This is good customer service, as far as I'm concerned. The representative said about 10% of this model was affected.

My Magic Chef microwave Model Number MCM1110W/B that I purchased from Home Depot on Howe Avenue in Sacramento, CA started sparking underneath. I have owned it less than a year. It was immediately unplugged. I will attempt to return it to Home Depot. May I suggest you insist on a recall of this product before someone gets seriously injured? I live in an 8 unit condominium. This faulty product had the potential of endangering 9 people. This includes two people on disability. One is an older woman who recently became blind. They should recall this product.

I purchased a small countertop Magic Chef microwave oven from WalMart in fall 2007 and used it for three months before putting it in storage for 15-18 mos. Within six months of taking it out of storage (two years of ownership, but less than nine months of actual use), the microwave began to stop functioning while defrosting meat or cooking vegetables. I thought it was a misguided/over protective "auto shut off" safety feature. Then I noticed the microwave would sometimes beep for no reason and caught itself starting while unattended.

At the time, I lived in an old apartment, with bad wiring and the maintenance man had put 30 amp fuses in 20 amp circuits. I thought the microwave was acting up due to power surges. I tried to leave the door ajar so the unit couldn't start and kept a glass of water in the microwave just in case the door fell closed and a "power surge" caused the microwave to start while unattended. I also put the microwave on a surge suppressor to address the power surges.

About six months ago, I moved to a different apartment and the microwave stopped acting up, which I took as more support for my bad wiring/power surge theory at the other apartment. On Christmas day, the microwave self-started while defrosting steak. My adult sons thought I had programmed it that way and I thought they were doing it; only when I began asking them why they had done that to the meat did we ascertain that the microwave had self-started. We unplugged it immediately, then plugged it in to use to reheat something and forgot to unplug it.

I bought the microwave from Home Depot on 2/7/08, and then it would not work right; it would lose power in the middle of cooking. I called Magic Chef and was told that the circuit board was bad, and they replaced the board. Now it turns on by itself, and loses the board. It comes back several minutes later, and the board was very hot. I unplugged it for over an hour, then plug it back, and now I cannot do anything. I have unplugged it, as I am afraid it will catch on fire.

My Magic Chef microwave is doing the same thing as others. Mine turns on when I open it. At least the fan is blowing and the table is turning. How do I know if the microwaves are coming out? It's too dangerous! I think the company should recall the units that do that. Obviously, it's a safety issue! The company should back it up.

I purchased a Magic Chef #MCO 160UW Microwave 18 mos. Recently it started turning on by itself! Won't turn off as touch pad controls won't work. I had to finally just unplug to item as I feared a fire would start. I see others have had the same experience, so I wonder why hasn't this product been recalled as clearly it is not safe. Now, I have a huge microwave over my oven that I can't use nor take out. I would like Magic Chef to do something to resolve this. I have written/called them but without any response.

I bought a Magic Chef refrigerator 10cu.6 months ago.The seal around the door is coming off; it won't hold a seal. In the mean time I lost $200 worth of groceries. It is still under warranty, so I called the service dept. They told me to fax my proof of purchase which I did. They never called back, so I called them again and they told me the part was on back order; they would call me when it came in. This was a week ago, so I called them back again. I finally got a concerned employee named Dorthia who said I could call back tomorrow to speak with a supervisor. She also said someone should have located the part for me. But that hasn't solved my problem of losing all that food and now not having a refrigerator. I don't want the piece of junk. I want my money back.Thank you for your time, I hope to hear from someone.

I have an over the range microwave MCO160UW, mfg. Sept 2007. This microwave always had power fluctuations during heating. But last night, it started beeping by itself, then turned on twice in the middle of the night. It is now unplugged.

Our over the range microwave, model MCO160UW manufactured on Sept 2007, always had power fluctuations during heating. But last night it started beeping by itself, then turned on twice in the middle of the night. It is now unplugged. There was no consequence, but this could have easily started a fire if we were not home to shut it off.

Freezer, 90 days out of warranty POS. Lost summer vegetables and many hours of labor.

After replacing four oven heating elements (bottom), I finally figured out why they were going bad. It seems that the hot wire that provides electricity to the element had one half of the wire casing burnt off and it would short against the metal frame if the oven was jarred or the element slightly moved. I find this upsetting as the last time it did this, sparks flew while I was holding the element up to clean the bottom of the oven. There is now a wire that will withstand 250'C. My wife is still afraid to use the appliance as well as I am leery of it. She wants a new appliance to replace it. I can guarantee that if this happens, it will not be from you or the firm that produces this. I have a picture of the wire, but this does not allow me to share it with you.

We bought a new chest freezer Model MCCF7WBX at Home Depot for a wedding gift for ourselves on August 1, 2009. It has worked beautifully, with rock hard meat that usually takes 2 days to defrost. We have been very happy with this freezer. I noticed that pizza slices on top were limp and defrosted, so we moved the meats, which were still rock hard frozen to the kitchen freezer.

I called a freezer repairman and he showed me what was wrong. The black coil on the back of the freezer that connects to the compressor is held on with plastic clips that allow the coil to sag lower than it should, causing a hole in the coil tubing where it rubs due to the sagging. This caused a hole which allowed the 12oz of freon it holds to leak. He said this was a definite design flaw. I saw nothing in the manual that says upon set up to check these clips, but I see lots of people complaining on the Internet about this exact same design flaw problem.

Your customer service representative, Ray, says my freezer is out of warranty by one month and he hasn't ever heard of this problem. It is very common according to the dissatisfied customers posting this same problem on the Internet. You should print in your manual to check this as I know according to Ray that they're made in China and are jostled so much during the shipment over to U.S. We really loved our freezer, when it worked! I feel your company should look into this flaw and I'm warning everybody to not buy this brand due to the lack of follow-up support or accountability of this design.

I bought a Magic Chef gas counter top range a couple of years ago. It started clicking, like the knobs were turned to ignite the gas all by itself, sometimes only for a few minutes and other times for hours. Tonight I was standing with my back to the stove and heard a loud weird noise. I turned around and two of the knobs were arcing and on fire all by themselves. The stove was not in use at the time. I quickly unplugged the stove and put out the fire. If I were at work or in bed, my kitchen would have burned down. This melted two knobs and I'm afraid to use the stove now or plug it back in. I don't want a house fire. Now what do I do?

I had a microwave oven, it get so hot while popping popcorn that the glass plate in the oven, it came with the oven and shattered.

I purchased a Magic Chef over the oven microwave (Model mco160uw). Yesterday, the microwave turned on by itself. I tried using the keypad to turn it off but that didn't work. I opened the door to turn it off and then my husband unplugged it. My 20-year-old son says this has happened before when he has been up late at night.

Last summer when I was using my stove to cook jam, it also stopped working and we had to have a repairman out to fix it and it took a while to get the parts (fuses). His explanation as to why this had happened was that the fuses were not protected or insulated from the stem that can be produced on the stove top. How ridiculous is that? That's a major design flaw.

I have a MCT931ST microwave/toaster. The paint on its floor was flaking off. Home Depot would only honor the 1-year warranty. Would this not be covered under the 8-year warranty? There's no way to contact a representative of Magic Chef.

I purchased a Magic Chef over the stove microwave oven on 12/05/07. The model number was MCO153SF. The unit will not power on. No interior light and no LCD screen display. It is being fed with 120VAC and remains lifeless. Magic Chef has had recalls in 2010 for Dishwashers, 2009 for Refrigerators, so there should be a recall for 2007 Microwaves as many have had this issue. Magic Chef makes a terrible product and does not stand behind it. They need to replace a microwave that is less than three years old due to poor manufacturing practices.

We purchased the Magic Chef over the counter microwave in May of 2009. We had no problems with it until January 2010. We purchased this for our second home. This microwave will start on it's own. We were lucky that we were home when it started. It will put 40 seconds on the timer and keep starting up again.

Magic jack is a complete screw up and nothing works, not even their billing. They charged my credit card and nothing worked. I did not get any mail and phone number, and I have to dispute the charge.

I purchased a Magic Chef microwave oven, model #MCM770B on November 1, 2009. In May, it started to either not heat at all or overheat. This was frustrating, but I did not think it would turn into a danger. Last week, July 2, 2010, I was attempting to make popcorn. My son, boyfriend and I were standing near the microwave and felt extreme heat coming from the unit. I shut it off and tried to open the door, but it was so hot, it was painful. The entire unit was very hot to the touch.

We unplugged the unit and are not using it. I shudder to think what would have happened if we were not standing right next to it to shut it down.

I will never purchase anything with the name Magic Chef.After reading the situations of others with Magic Chef microwaves, I feel very fortunate. A mild burn to a couple fingers was the only damage.

I bought a Magic Chef over-the-range microwave oven for for Christmas in 2008. Within a year, it would come on by itself in the middle of the night and would not turn off. It was still under warranty and the circuit board was replaced. Then one day while using it, the microwave smoked and cut off. I unplugged it and bought another brand to replace it. There is something wrong with the Magic Chef microwaves. They should last more than 1 1/2 years!

We got this Magic Chef microwave for an early Christmas gift from my parents back in November of 2007. It is June of 2010 and our microwave decided to die. It didn't seem to work right all the time. It would make a sound sometimes when it was running. Very frustrating - considering it as only about two and half years old. I will never purchase Magic Chef!

follow up on my complaint i filed on 06/07/10. i contacted the Consumer Product Safety Commission and they said that everyone needs to file a complaint through them ASAP. I just got off the phone with them and they told me that they have not had any complaints as of yet other then mine on these products

On May 27, 2010, I purchased a Magic Chef counter top ice maker, model #MCIM30SST, through HomeDepot. The item was shipped to my residence, arriving a week later. That day I followed the instructions, letting it sit for a minimum of 5 hours and cleaning it. I put water in the maker and turned it on. It worked for about 2 hours, then shut itself off with a distinct electric burn smell. I called Magic Chef per the paperworks request. HomeDepot would not take it as a return, I had to call Magic Chef customer service.

I called the customer service department and after a long wait time, I was connected to a very rude call taker. I was sent them a faxed copy of the reciept as requested and a warranty service appointment was made with a local company. I took the maker to the service company. A few days later the repair company called me advising the main circuit board was out and they were ordering a new one under warrant. The icemaker was to be used for a long camping trip. So I called Magic Chef and I PAID for them to overnight the parts.

On June 16, 2010, I recieved a call from Magic Chef that the ice maker can NOT be repaired. Magic Chef advised me that they would refund my money, not including the overnight fees for the parts. Magic Chef customer service stated they would NOT send my refund until I picked up the icemaker from the repair shop. I had to go pick it up and then call them back. I immediately went to the repair shop to get the icemaker so they would send my refund. As I picked up the icemaker, I asked the service worker what was wrong with the machine. He stated he spoke with Magic Chef and advised them that there was a short somewhere else in the unit because the circuit boards fuse had blown, not the entire board. Magic Chef stated to replace the circuit board. The service worker stated he advised Magic Chef that it was most likely a short with the compressor but Magic Chef had him replace the circuit board.

New circuit board arrives and is installed. The machine turns on but as soon as the compressor turns on it blows the fuse again. Service worker was right, a short with the compressor. He called Magic Chef and they will not fix the compressor. The service worker stated Magic Chef asked how much it would cost him to get rid of the unit and there is a $35.oo fee at the City Dump (They must recover the chemicals by law before destruction). The service worker stated Magic Chef told him that he was not to get rid of it and that they would make the owner come pick it up.

I recieved a defective item. When the item could not be repaired and they will not take it back and replace with a new one, Magic Chef decided to refund my money BUT now I have to pay a fee to get rid of the appliance. Magic Chef is negligent, knowing there is a cost to get rid of an appliance that can not be repaired and making me pay for it.

Purchased a Magic Chef Microwave oven model MCO16oub within the last 2 years. the microwave oven will shut down while cooking. yesterday the microwave oven shut down without being on. will not turn on. found out many others have the same problem. called and the customer service was rude and not helpful. they should not being selling a problem product with no customer support. There should be a repair or a recall.

Magic Chef over the range Microwave. I remodeled my rental and installed on of these. My renter had the oven start several times in the middle of the night and scare the hell out of her. It is dangerous. Sign me up for a Class Action. I have all receipts and no one wants to fix it. It has probably been used 10 times all together. Luckly they caught it before it caught on fire. Shot a few arks but that was all.

I purchase a microwavw 0n 09/20/07. it will go on and off in midle of cooking or reheating food, the fan will go on and off at diferenrt times, it went dead finally on 04/2010. when will magic chef recall this ovens. I purchased a new microwave oven, it was not a Magic Chef, never will I buy Magic chef products again.

I bought a Magic Chef refrigerator Model No. MCBR1020W in late February, 2010. It NEVER worked properly. It would cool, then stop working for hours and suddenly work again for a few hours. Food was spoiled on several occasions. Magic Chef first sent a repairman who told me that he had to get authorization from Magic Chef to order parts. Magic Chef later refused to authorize a refund until THREE attempts had been made to repair the refrigerator.

The repairman came FIVE more times, over the course of many weeks: two more to inspect, determine what parts might be needed, then to get authorization from Magic Chef and THREE times to install the parts for a total of SIX visits without the refrigerator being fixed as more and more food was spoiled. The result ultimately was that Magic Chef FINALLY agreed to refund me the money but ONLY after I mailed them the cut off power cord, at my expense, to their office in Wood Dale, Illinois. They advised me that removal and disposal of this worthless piece of junk was MY responsibility and they would not pay for it!

Purchased Magic Chef MCBR101W fridge. Crapped out in less than 1 year.

Well seems everyone is having the same problems here glad to know it's not just my wife and I. We bought a Magic Chef microwave last july 09 and we have had nothing but problems with it. You can't cook anything over 2 minutes in it without it over heating and shutting down. The customer service says it our fault that this is happing because we let it get to hot!! thats BS if you can't cook a meal in it that requires 6 min. then something is wrong. this product is a piece of garbage and never will i buy magic chef again.went out and got my wife a new one yesterday and this one even though it is just over a year old is going to the dump where it belongs,lost over 200.00 but will never happen again.

I also purchased a Magic Chef over the range microwave, and had similar problems with it as what has been posted. It shuts down by itself when trying to cook popcorn, and if the stove is using all 4 burners at the same time. I had to have the panel replaced in the first month of use, and the light burns out constantly. I also had a small fire in the unit, but was able to get it out before any damage was done. The vent fan is very loud and we do not use it because of it. The handle has broken off, and will cost a ridiculous amount of money to replace just the part. I cannot find any repair information unless I pay for it. I am not a big fan of Magic Chef either.

I bought this microwave 2 or three years ago from Home Depot. From the beginning it would not pop microwave popcorn. It would just shut off. I could live with that but now it has started turning on by itself. Last night it turned on all by itself and made a horrible racket (that was the good part). Lucky for my family, we heard it and ran in to unplug it. But it had already started smoking, had we not been home this thing would have surely started a fire. My elderly grandmother lives with us, if she would have been home alone there is no doubt in my mind that this microwave and its "issues would have caused a horrible problem." We no longer use this microwave. It terrifies me to think what the darn thing could do, so now what? Honestly, we feel that we owe it to others to complain loudly at the possibility of a fire! Before someone gets hurt!

I purchased a Magic Chef refrigerator on 7/17/2009 and it failed on 5/4/2010, less than a year. I called the customer service on and they said they would try to get a serviceman out the next day. When he came out, he said the part had to be ordered and that would take about a week. In the meantime, no refrigerator. I called NC appliance to see if there is anyway to speed up the process. They could care less. I have to wait till the part comes in and then call them to schedule a tech to come out. This is not a stove or a dishwasher, it's a refrigerator. I'll never buy another Magic appliance again.

We'd had a GE microwave for 25 years. Never had a problem, but wanted to update the size, style, color. Bought a Magic Chef above the stove model from Home Depot in Canada. From day one, if we cooked things like poppadoms, which take about 30 seconds on high, it would turn itself off and take 10 minutes before we could use it again. Recently, even though it's only 18 months old, it blew the fuse when the door was opened. We replaced one fuse, but it did the same thing right away, so fearing for our safety, we've unplugged it. Now, I am reading about all of the problems others have with Magic Chef. We will never buy this brand again. It's garbage.

This has cost us several hours of our time, finding fuse location, replacing it, then having the same issue and trying to troubleshoot via the web. The unit cost about $290 initially. It's over-the-stove, so taking it down for repair and putting it back is time-consuming and costly.

I purchased a Magic Chef upright freezer in 2005. It stopped working on 4/2/10. I called Magic Chef and they referred me to their local representative who informed me the compressor was no good. He also told me the compressor is under warranted. I then contacted Magic Chef and was informed the no longer have this compressor and would give me a $50.00 rebate, it will not replace my freezer and I feel they should live up to their warranty. If they can't replace the compressor, they should replace the freezer also. Does the law not state that they should have replacement parts for a number of years after discontinuing a product?

On April 22, 2010, my dog woke me up at 2:00 am from a sound sleep to a motor running and a very bright light radiating from my kitchen. The microwave was running and on fire. I panicked but had enough sense about me to unplug it, but it continued to burn, A plastic cover had been blown off the side and was now burning in the bottom of the microwave.

Finally, I smothered it out but was a little worried about what I was inhaling. Is someone going to die before something is done to this company? The smell is really hard to get out of my drapes and blinds but I am concerned about inhaling the smoke. Please, someone has to be smart enough to know that there is enough here for a class action. Thanks. I'm lucky to be alive.

The microwave caught on fire while in use. The little plastic square cover on the side started burning and I had to use an extinguisher to put it out.

About 2 months ago, our Magic Chef over-the-range microwave (model number MCO153UW) started starting on its own like several others mentioned on this board. We have had to unplug it after each use. Today, it won't work at all. This is only about a year and a half old and should last much longer. I have never joined in a class action suit before, but I am game on this. Fortunately, we caught the problem prior to there being a fire or damage.

Magic Chef Microwave model#MCO153UW, manufactured AUG 2005--was constantly overheating and shutting off, especially with popcorn. The turntable has never worked. Now, the bulbs burn out, the unit is much quieter suddenly, but there is a lot of smoke inside it when it's used for more than about 20 seconds. I contacted the company at 888-775-0202 and they said that it's only warranted for one year. I told them that I have seen lots of complaints about this product on the internet, and maybe I should see if there is or start a class action lawsuit. The representative advised me to do that. So who's up for a class action suit? I'll be the first to sign.

I received Magic Chef beverage cooler model MCWBC77DZC dual-temp refrigerator. Purchase price was approximately $400. Just after 1 year, error E3 appeared, meaning the electric fan for the upper zone went out. Out of warranty, out of luck. $50 just for service call, and not sure if they can fix. It's hard to believe it would only last one year. Obviously by their "manual," it is a common problem since it is published as an error. What a ripoff!

I bought a Magic Chef small refrigerator. The refrigerator part quit working but the freezer part still worked and the store replaced it. Now, the new one is getting hot on the sides and makes lots of noise. This just started today. I have had the new one for about six weeks.

I checked to see if this was a recall but cannot find a serial number for it and I'm very worried about fire because of the heat on the sides of the refrigerator. I am told that there is no one in this area to explain why this is happening and I would like to know what my options are with the company or if there is a fire hazard.

I installed a new Magic Chef Microwave Oven in April of 2008 above my range. We thought we were crazy because about six months later, the oven kept turning itself on without warning! One time at 3 am, I smelled something burning and literally got out of bed and as I turned the corner into the kitchen I saw the oven had turned itself on. My two children were asleep upstairs and my husband was in Iraq!

What if I had not woken up? I contacted Magic Chef and they told me they would do a routine service call and replace the mother board if I paid them, but they could not assure me that it would fix the problem. So I keep plugging the oven in only when I need to use it, in fear for my family's safety! We are replacing this oven now that my husband's deployment is over and he is home. However, it is unfair that that I have had to worry and wonder, as well as pay for a product that does not work! This item needs to be recalled before it causes untimely deaths!

I purchased a small Magic Chef refrigerator in September of 2006 in which the compressor freezes. The warranty for this part is 5 years, however I have to pay for labor, $300. I can purchase 2 new refrigerators for that price, definitely not Magic Chef. I am very disappointed with their product.

This complaint is about the Magic Chef microwave model MC0160UW. We purchased a home in Maryland in June 21, 2008. At this time, the entire kitchen was replaced as part of the purchase agreement. The microwave was installed by a contractor on a dedicated circuit. We have been in the house 18 months. The microwave has seen only light use; there are only 2 people in our house, my wife and I.

The microwave turned itself on at its own will anytime day or night. So we have unplugged it for fear of burning our house down. The company will not fix it, because warranty has expired. It seemed as if there were a lot of problems with many of this same model. At less than 2 years of light use, I am forced to buy another. It will not be a Magic Chef or from Home Depot.

Neither will do anything about this problem. Maybe if it burns someone's house down and kills somebody, we will get some action. Kinda like Toyota--no damage, because the manufacturer told me to unplug it and not to use it. And they would recommend a repair company. I called and was told that the cost of the part and labor would be around $150 to $200, outweighing the cost of the unit.

My aunt and uncle bought a Magic Chef stove (model CGR1420BDQ) on 4/27/00. Yes, I know 10 years ago. Ever since they bought it the oven door does not close all the way. It is open a good 2-3 inches. Every time they called Magic Chef for repair they came out, looked at it and said that is the way it is supposed to be to let "air and heat flow". What? I took pictures and have tried to get it fixed or replaced for them with no luck. Since the oven door does not close the heat turns all the knobs brown. It is nice to know that they are helping out seniors as much as possible--not! My aunt and uncle are in their late 60s and can not afford to buy a new stove. Can someone help? This is unbelievable that a company would do this to anyone!

After installation in March 2009, the Magic Chef above the stove microwave, Model MCO160UW was acting strange. The lights in the kitchen would dim when the microwave was on. I didn't think too much about it until lately, when I realized the venting action (ours is vented up through the top and out the front) was not working. The fan was blowing a lot of air out the front but the steam from the stove top pots was just gently wafting up in front of the microwave, not through the bottom vents.

I called the 888 number for service and was told that it didn't vent smoke from the bottom of the microwave! (In spite of the fact there are washable screens that are supposed to filter steam, on the bottom of the unit) I don't know where Dorthea, the girl who was fielding the calls, thought it was supposed to vent to, but she was not listening to what I had to say. Dorthea finally said if I faxed a copy of my receipt to her, she would schedule a service call. I faxed a copy of my receipt to her to schedule a service call on Feb. 15th.

I called back on the 17th as I had not heard from them. I was told that someone would get back to me in a couple of days. I called back today, Feb. 19th to see what was happening. I was told that Dorthea had made a call to the local repair shop and was waiting for them to call her back. Amazingly, she just called me back and asked if the fan turned on and if it could be turned from low to high and I said it could. Dorthea then told me her supervisor said it was working and they would not service my unit. I will never buy another Magic Chef product after experiencing their lack of quality and "service". I will also tell anyone interested in buying Magic Chef to thoroughly research the web before parting with your hard earned money. I called Home Depot where we bought the unit and they agreed to take it back and exchange it for another unit. A newer Magic Chef unit was available, but I am going to spend another $49 and upgrade to the GE unit.

In early 2008, we purchased a Magic Chef Microwave Model# MCO160UW from Home Depot that was built in August 2007. After it was installed, it immediately started overloading the circuit breaker. My husband decided he would run a dedicated line for it since there were lights on that same breaker. In the meantime, we stopped using it and unplugged it. Because it was now blocking my cooking light, I decided to plug it back in and just use the light. I don't know how many times it did this before I first noticed, but it started turning itself on.

At first I thought it was only when there was heat from the stovetop, then the beeping started waking us up in the middle of the night. Worried about a fire, we unplugged it, left it unplugged and my husband never ran the dedicated line. I am wondering why there has never been a recall, if for nothing else than being totally unusable!

The Magic Chef Range Microwave turns on by itself and turns off. The keyboard goes blank one minute, then lights up again. This is definitely a safety hazard. From what I read, I'm not the only one with this problem. It's less than a year & a half old. It's a lot of money for a piece of junk. My kids thinks that there are ghosts in the house. My kids are scared to death. They think the house is haunted. I might have to move as a result. They don't understand, don't sleep, There are ghosts in the house. Thanks, a lot of **, for a piece of junk!

We purchased a Magic Chef Microwave model#MCO160UW serial#DJ0100UW in November of 2008 from Home Depot. The Microwave has never worked correctly and would shut off after two minutes if you were cooking, for example, a baked potato for four minutes. It would then take 5-10 minutes before it would come back on. We could not cook popcorn, as it would shut down, vegetables, etc. Because it had passed a 90 day warranty, we were told to contact Magic Chef directly or MC Appliance. We did so and they sent out a local repair service. They came out four times and replaced everything from the Magnatron to the complete push button panel and still it would not work correctly.

The appliance repair techs were baffled and kept telling me that they had no clue as to what was going on with it. They also said the Magic Chef techs were not helpful and kept saying that I needed to put the veggies and potatoes on a microwave safe plate. We had been doing that and it still shuts off. Also, that when we cooked popcorn as well as other things, we needed to put a cup of water in the microwave as well. The techs thought that was the craziest thing they suggested and so did I.

The customer service person, Victor, that I was dealing with was rude and not at all helpful. I asked to speak to his supervisor and he would not allow me to do that and just kept telling me that the microwave was okay as that is what the techs had told him. I knew this was a lie because I had spoken to the secretary at the appliance repair and she was equally frustrated. Finally, Victor said they would take it back but I would need to ship it to him at my expense. Crazy!

I called Home Depot once again at the suggestion of the local appliance repair and Home Depot graciously took the microwave back and gave me full credit. I will never purchase another Magic Chef product again and will dissuade anyone I know from doing so. Their products are a disaster and they know it and will not do anything for the consumer.

I purchased a Magic Chef Microwave Oven back around August 2009 and over the last three months I have the same problem with the unit starting and turning off by itself. Magic Chef service was out three times already to replace the control board and computer board and said that the third time would be the last time! When I asked about replacing the microwave unit because the repairs they were doing were not a working, they said no. I will not buy another Magic Chef product!

I purchased a Magic Chef over the range microwave in February 2008. We live in Canada in the summer and consequently only used the unit for 2 months in 2008. We returned to our winter home in November 2008 and in February 2009, the unit began to fail when we had to slam the door to make the electron work. We finally gave up in January 2010 and replaced the faulty micro with a new unit. We went to Home Depot where the unit had been purchased and they referred us to Magic Chef. We have endured frustration with this appliance and the replacement has cost us $179.00 hard earned dollars. I hope no one else has to go through this.

I purchased the Magic Chef microwave #MCD990R from Meijers in August 2009. Last evening it beeped. The microwave had not been used at all that day. Instead of the time being displayed, a 0 was lit up. The outside and inside of the microwave oven was hot, even the supplied glass plate. I had not been in the kitchen for a couple of hours, so I'm not sure how long it was running for (no one else was home for the previous 2 hours). The inside also had some sort of odor. I unplugged the oven. I tried to call customer support but they are closed on Saturdays. I'm hoping to hear back from them on Monday. I will keep this site updated. Thankfully I was home when it happened, so oven was unplugged, and still is. I will try to return it to Meijers' today.

I purchased a Magic Chef range vent microwave oven, Mod MC0160UW, SER # DJ07702106, manufactured July 2007, production date. In Tianjin China. It was put into service and turn on the first time 4/26/09. On 12/31/09, the oven turned back on after using, by itself and had to be unplugged. This was repeated after using the oven again. The oven has been replaced with another brand. A microwave oven that turns on when no one is around is a dangerous fire hazard. The oven had to be replaced at the cost of locating a new one and instillation.

We bought the Microwave Magic Cook 22c with much interest on the date April 3rd 2008.

On August 26th 2009, a lizard got inside and it got damaged and we had to spend 2000 rupees. Again after four months, the same thing took place and we had to spend 2500. I think it is because of the manufacturing defect. I feel so because my friends and cousins have Samsung, LG, and IFB microwaves which are more than six years old yet they have encountered no problems of the sort!

They were astonished to know that so much trouble has been caused by a microwave to me. How are they going to compensate for this treacherous loss, and one more thing there are no houses in kerala without cockroaches and lizards in it. The holes of the microwave is too big.

Please do something immediately. It has cost too much money, at least 6000 rupees. Loss most of which we have not included above.

Magic Chef Model MCO160UQ Over range microwave failure at 1 yr old. very gently used started turning on and off by itself as well as the keypad now does not work. The unit must be unplugged and appears to be a safety issue as nothing should start on its own and could overheat if unattended. Called Magic Chef...they advised I can have it locally repaired at my expense.

It appears due to the other content Ive read that this is not an isolated incident with their microwaves and may be indicative of a defect? I will not purchase another Magic Chef product as i am completely disatisfied with the sudden performance failure of my microwave at the 1yr (and out of warranty) mark. Ill need to buy another appliance and pay for installation

The MagicJack online phone device quit working properly. I could no longer dial out using a connected phone but it still worked using the computer on-screen display. I contacted MagicJack about seven times. Each time going through a very lengthy process of trying to resolve the problem. Each time averaging about 1 to 2 hours the result always ended the same way. Each time I was assured that the problem was corrected but I must re-boot my computer. Each time after rebooting (and losing contact with the MJ employee) the problem was still there. After approxiamtely 8 to 9 hours of technical assistance and still no resolution I contacted MJ. I asked them to immediately be transfered to the next level of service. I then asked that all records of my issue be reviewed.

I then asked that the product be swapped out for another as it was obvious that something was wrong with the original. I had the original approximately three and a half years. Finally they agreed to swap it but a $39.95 hold against my bank account would have to be placed. Then they said that if they did not receive the old MJ within "2 Weeks" my account would be charged. Eight hours of tweeking, changing and reconfiguring my PC with no results and now they tell me if I don't send back the MJ within two weeks I will be charged for a replacement. I had finally had enough. You know, If they had just offered to send me another as soon as they received the old one I would have been ok with that. Instead they wanted to place a hold on my bank account. I can't mean this enough.

Oh, Side note. After performing all the changes to my computer as directed by the MJ employees, some of which included disabling all firewall and virus protection, my computer hard drive crashed. I had to purchase another computer. Like an idiot I reconnected the MagicJack. You guessed it. It still wouldn't work. If you've thought buying one of these, take it from someone who has lost far more than gained.Don't do it. MagicJack is 17.95 per year. The quality is iffy. I get paid $26.00 per hour. I used 8 to nine hours of my time trying to resolve this problem. It caused my hard drive to fail. That cost me $600.00 to replace the computer which was working fine until the Mj people had me make 8 to 9 hours of internal changes to it. I lost data and photos that I can never be retrieved. You do the math. This was a colossal, catostrophic loss compared to any gain.

I purchased at Magic Chef over the range microwave oven just over a year ago. The interior light and turn table have already gone out and the microwave kicks off frequently during operation. Magic Chef said they would cover the magnetron only under warranty despite the fact that there is clearly something wrong with the circuitry.

The total cost of service and parts could easily approach the cost of a new one. This is the last item I will purchase from them. The total cost will be approximately $300 plus install labor to replace this item.

I purchased Majic Chef microwave about a year and a half ago. About a month ago I was warming some food in it and all in power in the kitchen went out. I thought it was just a power outaqe. The microwave had kicked the breaker and knocked every thing else out. The store I purchased it from has gone out of business and the have one store open.

I have tried to contact them by phone and they will not answer their phone. Microwave will not do anything.

We have owned a magic chef oven for some time now and all had been well; up until approximately two weeks ago. since then the microwave has been turning on and off as it pleases, almost as if it had a mind of its own. once it turns on, the only way to stop it is to unplug it and reconnect it. as a result, i am forced to unplug it after each use. now, being a woman of short stature, i actually have to use a a ladder to be able to reach the plug. not to mention that i have returned home on three different occasions to find that another member of my family had forgotten to unplug it after use; therefore, the microwave was extremely hot and on more than one occasion, smoke was beginning to issue from the small vents; i do not want to imagine what might have been the result of these events if i had arrived home later than i did,

Magic Chef ,House hold oven model No:MCO160UW. MC Appliance Corp. Power input:1600W 120V AC60Hz. Wood Dale,IL 60191. Serial No 61102650. Production Date November 2006. Place of manufacture: KWANG JU, Korea. Story goes like this. put pop corn in this micowave and set for normal time and boom fir started at about 2:00 minutes time. smoke filled house. wife went into put it out and on plugged it.

Put pop corn bag in bowl and put out with water out side. Smoke filled house that could have been avoided. But better testing of this MAGIC Chef microwave not very old and the smoke damage nasty....this could have been alot worse.

Last week I noticed that my Magic Chef oven/microwave combo wasn't working and smelled something burning. I immediately stopped using it and contacted a service specialist to look at it. He was completely shocked to see that all the wires for the unit was completely burned! It's a wonder my house didn't burn down. This is a very dangerous situation because I am also on Oxygen and have several O2 tanks in my home. If my home caught on fire, I am afraid to say it would have literally exploded! All models # 9895vrv serial # 03C307025885 should be closely investigated. I will NEVER purchase Magic Chef products again and want my experience to be heard. I contacted customer service about this situation and didn't get anywhere. However, If my home would have burnt to the ground, I wonder if the fire department and insurance companies would have received better responce???

Magic Chef Microwave seems to have a mind of its own. Turning itself on and cooking then turning off on its own. When it turns itself on it wont allow us to turn it off unless we unplug it. Scary to think that it could cause a fire. This just started on 11-18-09.

We own a three year old, Magic Chef over range Microwave model number MCO 153UW. On any setting, it runs for one minute and then shuts itself off completely as though there were a power falier. About 15 minutes later, it turns itself back on and is ready to repeat this defect. I was very interested to see so many consumers with problems concerning Magic Chef.

After having had years of good experience with a Magic Chef range, we purchased a Magic Chef microwave (model MCB780W) a year ago.

One evening while we were sleeping, the unit turned itself on and ran all by itself! The next morning we unplugged it, let it 'rest' and replugged it to see if it happened again. It did, so until we had time to go buy a new one, we had to unplug it after each use.

One day while I was home on a weekend, we tried leaving it plugged in and it was fine. From then on, it worked solid for about a month and then the same issue emerged.

Now it won't engage at all, so we need to replace it.

Interesting to see that others on this site complained of the same issue, but yet there's been no recall by the company.

The microwave turns itself off and on, so we have to unplug it because we are afraid a fire will start. This was a magic chef which is only two years old.

We bought a Magic Chef over range microwave unit in Autumn 2007. The model number is found inside the the heating compartment and the date of manufacture is listed as July 2007. The "Model #" is MCO 153SF. We are not aware of the unit starting spontaneously as other users are unfortunately discovering, However, if we attempt to cook bagged popcorn the microwave shuts down and 'goes to sleep' for a few hours and then returns to use. We note that attempts to cook popcorn produce some steam. (could it be the steam is condensing on electronics in the M.W. and causing them to 'short-out' the unit until it dries of its own accord?)

We are a family of 7 children and parents. We have not contacted Magic Chef or Home Depot, where the unit was purchased concerning the problem, as we simply do not have the time to complain. Yesterday the unit was heating something other than popcorn and it suddenly stopped and appears to be sleeping-(nothing coming up on the display panel). It's now been 16 hours of 'sleep'. I have confirmed, absolutely, the power to the unit is available-acknowledging the kitchen has 'split-recepticles'.

The apparent unwillingness of Magic Chef to address the problems I read of by claiming they only "label it, not manufacture it" is a nonsense excuse to avoid responsibility. The Warranty is a contract made between the purchaser and the entity willing to place their 'label' on the unit--unless the warranty specifies otherwise.

I bought a Magic Chef Over the Range Microwave Oven August 12th 2007.
It has for the past two weeks been turning on and running by itself.
I see that there are many complaints on this paticular item.

I want it replaced with a different model.

I have a magic chef over the range micorwave that is less than 2 years old. While on our internet site I discovered alot of consumers that have the exact problem with their microwaves as I do. It will turn itself on and off. I have unplugged the microwave to keep from starting any fires while I am not at home.

Since all others have failed in any attempt of having the problem corrected, I agree that it should be recalled. Does it takes someones home to burn down because of the faulty oven to get a recall? What is the recourse for the consumer to protect ourselves and to insure that this product is not sold anymore.

I purchased a Magic Chef over the range microwave and have noticed that it turns itself off for no apparent reason in the middle of a cooking cycle. The clock on the unit is never right - partly because it turns itself off and back on. We originally thought we may have faulty wiring in our home. We checked - and found there is nothing wrong with the wiring....

I'll admit I haven't attempted to contact the manufacturer or the store where I purchased the unit. I found too many complaints on-line of other consumers who have already fought that battle to no avail.

Magic Chef over the ranger microwave... see that many others have the same problems... will automatically come on, clock rests, etc...

Home Depot won't service it (it's not our) - Magic Chef won't service it (its just our name)

Why isn't there a Class Action Lawsuit yet?

We had purchased a 10 cu fridge in 2005. That one failed. We then went out and purchased another one in June 2008. That one has now failed. The compressor is gone. you get 5 years on the conmpressor, but only if it happens within the 1 year???? HUH? What kind of business are they running? Are they not concerned about what customers have to say espically in this economy. I myself am going to write to every negative web site i can find on them. Oh and by the way, why is there no place on the web site to contact them?

Magic Chef Over the Stove Microwave Oven - Turns on by itself..becomes very hot to touch. Stops working in the middle of a program cook cycle. Clock rests frequently. I have had to disable this microwave for fear it will turn on while I am away from home and start a fire. Home Depot will not return the item and Magic Chef will not service it as they state "we just label this microwave...we do not manufacture it."

After researching the recalls, we discovered that many people have had the same problem with their over the range microwave - it turns itself on. There are numerous complaints logged in on line. Many of these people have contacted both Magic Chef (and got a run-around) and the stores where they purchased the microwave (Lowes or Home Depot). Neither has done anything to help. At the minimum, it should be recalled before people die.

Unless we had unplugged ours (after several replugs), it could easily turn on and catch on fire.

I bought this over the range microwave at Lowes Thanksgiving weekend 2007. It wasn't installed until about April of 2008. I used it for about 6 months before it started turning itself on. We would be in another room and hear it turn on. Walk in and it had started itself on the popcorn setting. Also, any time I would cook anything on the stove that produced steam the entire control panel on the microwave would because unusable. It would totally freeze up whether it was in use or not. I couldn't cancel, start, nothing! I would just have to unplug it.


We finally just unplugged the microwave and only plugged it in when we had to until we could afford to replace it. When we removed it from the wall there were burn marks everywhere that there had been holes in the mounting bracket. CRAZY!

I cannot believe this product has not been recalled. Neither Lowes nor Magic Chef would help me (despite the fact that it was still under warranty). I was tossed back and forth and finally gave up after dozens of unreturned phone calls.

Selling a faulty product is bad enough, but selling products that put people and families in danger is absolutely inexcusable and that is exactly what they are doing here. Something has to be done about this!

I have owned the Magic Chef Microwave purchased from Home Depot for about 2-1/2 years. It is used minimally, approximately 2-3 times a month. And now it is not working.

When I called Magic Chef, I was told that they do not service this microwave (MCD990SC) because they don't make it, they only put their name on it. It seems from other complaints that it is common for Magic Chef to not stand behind their name. I'm positive it will cost more to fix it than to purchase a new, non-Magic Chef microwave so against all my wishes, this one will go into the dump. I suggest not buying Magic Chef as they will not stand behind products with their name on them.

'A week ago (week ending 7/31/2009 my microwave began turning itself on and off. This action has been happening since. I had my daughter go online to find where I can call to check on my warranty and she ran across many testimonials about fires occuring the same products made by Magic Chef. I have only had my icrowave for 2 - 3 years, and it was purchased at a home depot in the area in which I live. I would like the microwave either replaced or repaired at no cost to me, and I would like the manufacturer to recall the 'Over The Range Microwave'.

Microwave began turning itself on. Came home microwave was on fire. I don't have a microwave anymore, and I've been offered from Magic Chef to have someone to take a look at the unit at my own expense they will charge me for the visit! Also,is very likely that if had been a bit latter arriving home my entire home would have caught on fire!

Bought a new over the stove Magic Chef microwave.

After about 3 months it started the hood fan by itself and a few days later it stopped working, and after pulling the plug and reenergizing it started by itself.

I noticed it is sensitive for heat and steam from the stove under it. I decided to take it apart and found everything working except the computer board. This board is exposed to the hot and humid air over the stove, and its circuitry is completely not covered with anything to protect it. A really bad design. It should have been dipped in lacquer to protect it from the hot air which is blasting over the board, even worse when the fan is working.

Woke up at 5am with smelling smoke and could see the house was filling up with smoke. Awoke my wife and told her to grab her purse and leave the house.

Called 911 and the fire deapartment came and they immediately agreed something was burning and they were searching the house believing there's was an electrical fire starting in the walls. After 15 minutes using heat cameras it was the Magic Chef Microwave purchased at Home Deopt about 1 1/2 years ago. One of the fireman grabbed it with gloved hands and threw it out in the front yard.

This thing for whatever reason started by itself and what's more alarming the GFI nor the breaker shut off which means the problem was taking place after the unit's power supply. Called Magic Chef and received the runaround. The fire company wrote down the model and info about the unit along with its malfunction and are submitting it to somplace, I don't recall.

The house smelled of smoke for three days plus loss of the unit. I saved the unit so it can be investigated.

Woke up at 5am with smelling smoke and could see the house was filling up with smoke. Awoke my wife and told her to grab her purse and leave the house.

Called 911 and the fire deapartment came and they immediately agreed something was burning and they were searching the house believing there's was an electrical fire starting in the walls. After 15 minutes using heat cameras it was the Magic Chef Microwave purchased at Home Deopt about 1 1/2 years ago. One of the fireman grabbed it with gloved hands and threw it out in the front yard.

This thing for whatever reason started by itself and what's more alarming the GFI nor the breaker shut off which means the problem was taking place after the unit's power supply.

Called Magic Chef and received the runaround.

The fire company wrote down the model and info about the unit along with its malfunction and are submitting it to somplace, I don't recall. The house smelled of smoke for three days plus loss of the unit. I saved the unit so it can be investigated.

Bought a Magic Chef ( Molded Steel Logo on Front and back) was bought 1 year ago - It can not heat a single potato without over heating and shutting down ( Will reset after 15 min) I had a Tech out 5 months ago and said theres nothing wrong, I need to cook one at a time, in a third party Microwave prrof dish. He left, It didn't work.

I called back a month later and I get the answer, Wrap it in Papertowel before cooking. I asked if she was joking and she got rude. Also refused to work on the unit after 7 min of going over the issues, Serial number and model number. "Theres nothing wrong with these units" The Magic Chef units are all over the web about catching fire and or shutting down. I bought one for my parents also (80years old) and now I'm worried ! After 6 mins it smells like its burning - Too hot to even touch the outside and shuts down. Google shows LOTS of similar issues. Magic Chef / MS Appliance denies everything. HELP

Purchased a Magic Chef microwave less than a year ago, microwave is shutting off for no reason. 400 something dollars for microwave and a 100 to have it installed.

Microwave Oven Model#MCO153UW, it's a microhood (with exhaust, mounted over the stove/oven)

Purchased at HomeDepot December 2005.

Last 4 months it just 'dies', I can't even warm water. When set to cook, it turns off (as though the plug was pulled, no electrical) after 2 minutes or so, then takes over 30 minutes to 'reset' itself to being on. this happens on every type setting/program. Now at $400 I would have expected this to have lasted longer, our countertop models lasted over 8 years (NOT MagicChef!)!

I should have suspected something sooner, the nightlight had been blowing bulbs every other week within a year of purchase, I just gave up using it (bulbs are $5.00 each, takes 2). We only had the nightlight on overnight about 5 hours. We even tested the circuits...no problem there, it's the microwave itself.

I bought a Emerson microwave in 2007, it died exactly one year and two months later. Yesterday the Magic Chef Microwave I replaced it with died exactly one year and two months later. Do they deliberatley make them to last just over a year? I am very disgusted, don't know what brand to donate my money to next. Thanks for listening. Robin

4/30/09 My family had been gone for 4 hours. When we got home our microwave (Magic Chef Model #MC0160) had turned itself on. We have unplugged it and I refuse to plug it back in, if fear of fire. 5/1/09 11:30a I called the Magic Chef 800 number, then the girl that answered said "MC Appliance." I was expaining what had happened the night before, and before I finished, she questioned that it had turned itself on. She said she would send a service repair person as soon as I would fax a copy of my receipt, and that she could have someone here at my home in 1 to 2 days.

I am waiting for her phone call back, and was looking on the internet to find out (very much to my surprise) that others have experienced this same thing. We are a young, busy family and use our microwave very often, making this a large inconvenience. I am going to get in contact with Home Depot, and if I do not here from Magic Chef by the end of the day I will be calling them back, because there is an obvious problem with this product.

On December 10,2008 our magic chef (dorm room type) refridgerator caught on fire and destroyed our start-up company office. It took the local fire department and the United States Consumer product safety commission a couple of months to investigate and issue a report on the fire and the cause of the fire at the above address. the Magic Chef refridgerator was the cause.
Home Deport: We don't warranty it: you have to call Magic Chef.
Magic Chef: We don't make it, we license MC Appliance.
MC Appliance: 8 long weeks of waiting and calling and faxing information every two weeks get someone different. Finally, I call Magic Chef and in shear despairation a customer service person finally get's me to the voice mail of the general Council of MC Appliance. After a very heated message the next day the General Council says he has sent my file to the insurance for them to pay the claim.
CNA insurance Company: They seem like they new what they were doing after a few weeks I get a call and am informed that the adjuster has been assigned and will be in contact. Afew weeks later the adjust has done his due diligence and informs me that he has sent the paperwork back to the office for payment and I should be getting a check within a few days.

CNA Insurance: After a week and half sometimes 2 calls per day to check to see if the check is in the mail, ( i must of been dreaming). I get a call form Vicki and she inform me she just found out that the refridgerator was made in China and that MC Appliance is just he distributor and that I would have to contact the manufacture--- I stop her and said that I told the General Council that I didn't want to get an attorney back in February; however, If I didn't see a check by Thursday ( two more days) I was going to get one.

I don't want to have to get an attorney, I have a legal document that says their refridgerator caused the fire, it was 8 days old. When are companies in the US going to start doing the right thing without being sued. We aren't talking about a huge amount of money either.

Microwave is Model#MCB78OW. It has been working sporadically. It began starting without any human input. The last time it started independently it ran completely empty until you could smell the burning crumbs and it set off our smoke alarm. It was too hot to touch.

We bought this microwave oven from Home Depot about 1.5 years ago approx. We have started having problems with the paint peeling off in sheets in the interior of the microwave. Also, it would shut itself off when in use or not and it had the 88888 in the screen. I think this is a hazard.

I had to go out and buy another microwave. I think that we should receive monetary compensation as it wasn't that old.

I purchased a 10 cu. ft. Magic Chef refrigerator from Home Depot in Dec. 2008. It is under warranty to Magic Chef, who uses Saucedos Appliance Service of Houston for their repairs. The temperature control on the unit could not be adjusted properly. The business owner came out and said it wasn't defrosting and he would have to order a part, which he said would take about three days.

I never heard anymore from him, so I called yesterday and he said the part had just come in and he would be out today to fix it between 12 and 2 PM. He didn't show, so I called him and he said it would be about another hour. By 6 PM he still hadn't shown up or called. I tried calling him again, but he didn't answer his phone. In my opinion the least he could have done is called and said he wasn't coming. And that is how it stands as of 10 PM this evening, which is 3/24/09.

I was just blown off by the Magic Chef rep. and told I was out of luck. She just kept saying 1 year.

My problem was a 5.5 cubic freezer chest style and 2 1/2 years the tubing in the walls of the freezer leaked out the coolant. Causing the freezer to run 24/7 but our food thawed much to dismay. One would think a defect in the wall would be covered as the unit can not be repaired.

New Model MCO160 microwave started turning itself on and cooking. Nothing would keep it from doing it. We even unplugged the oven, but when plugged back in, it turned itself on and started cooking again. You could hit Cancel button, and if it did succeed in cancelling the cooking, a couple minutes later it would start itself again. This is a fire hazard. The oven is practically new.

This is the type of oven that is mounted over the oven, integrated with the cabinets. It is very involved to install, and this, combined with the newness, make it extremely frustrating. We are out the expense of the microwave, the cost to install it, and now we must pay to have another microwave installed. We're lucky it didn't set the house on fire.

Our MAGIC CHEF was just over 4 yrs old when we started having problem with the touch pad. I called the 800 number, but was told it was no longer under warranty.But was given a number of a company that would come in and fix it, at the cost of $260 to replace it. We went against our better judgment and had it fixed. (original cost of stove was $600) So it's working fine, and I notice that the front burner has a blue flame coming out the side of it.

I thought I must have split some cooking oil, waited for it to cool off, went to clean it and noticed the the sealed unit is loose...call my husband down to look at it and we see the sealed stainless steel unit is corroded, not just the stainless steel BUT the cast iron burner as well and the wires that attached to it for the electric start burner...so now I have a stove 4 years old that coast $600 plus $260 to fix now I have an 800 dollar piece of garbage!

I wouldn't buy another appliance that had anything to do with MAYTAG or MAGIC CHEF...I'd try to contact the main company, but I'd probably get the runaround. I don't even know if it would be worth your attorney's time on this, BUT if you happen to have the address and a name of one of the big shots I'D LOVE to send them a nice letter about this. Oh just so you know the MODEL #is:CGR3742CDC.

My boyfriend and I purchased an over the stove microwave from Magic Chef about half a year ago. Last month it started turning on by itself and giving various error signals, e.g. L1. The keypad works only intermittently. When I spoke with Gina with Customer Service over the phone, I was advised that the main control board burned out and that it needs a new thermostat. It is maddening to say the least that my microwave is already broken after only a few months of light use, and I was infuratied to find that Magic Chef has been charging people to fix this problem on microwaves with valid warrantees.

This stinks of a big company failing to take responsibility for its mistakes, and taking advantage of normal people like me. I'm a student and I can't afford to pay a repair bill. Gina refused to give me the information for Magic Chef's legal department, or the contact information for the service department. I told Gina that I would like to determine if this is a known defect before requesting service because after reading this blog, it appears that Magic Chef is charging people for repairing similar problems on microwaves still under warrantee. Gina forwarded me to Tim in management, I left him a message to call me with the requested information.

Nothing yet, but based on the results of other similar blog's, I'm looking at several hundred dollars to repair this appliance or the cost of buying a new one.

Our Maagic Chef Range Model 3888VR continues to have problems with the touch pad control panel. It beeps and gives F1 problem signal. We have replaced it four times and now it's gone again after only five months. The only way we can use the range is to turn off the circuit breaker when not cooking. This is apparently a design flaw that they refuse to recognize and correct.

When we complained we got no response at all from the customer service person, other than it would have to be replaced at our expense. Magic Chef wanted $350 for a control panel. We ordered one from our local dealer for $132. We will not replace the panel again but instead will buy another range. We will not buy Magic Chef or any other brand owned by Maytag.

We have spent enough to correct a design flaw in a Magic Chef range to buy a new range.

I purchased a Magic Chef under the counter refrigerator. It stopped working just after the warranty period ended. Completely stopped working. The cost a repair service would be close to the cost of a new refrigerator so I won't call for service. Legally there is nothing I can do, but I would not advise anyone to buy magic chef. I sent about $120 for a year of refrigeration.

I also purchased a microwave oven using it for only the last 6 months of a 1 year warranty. The paint under the table was bubbling and sheding in sheets. I called 1st to see if I could get any assitance, well that was a laugh. 2nd to let them know about a potential health hazard. Magic Chef said that they do not produce the serial number that I was refering to (again their name was on the product)and I called the alternate number they provided. Again a three-ring-circus.

I explained that the microwave was used no more than three times a week, only by me, and that I had a microwave that was totally void of paint on the bottom panel. The representative told me that it was just fine the paint was just cosmetic. hmmm? what the heck kind of metal was this thing made of that it could be used with a micro-wave? Well I threw it out I was about a week out of the one-year warranty with an active use of about two total months.

OK, HERE IS THE FACT AMERICA. 1. Without having a proper primer, powder coating will not adhere to a an alloid metal. These companies are aware of these problems but to eliminate the loss of shelf space at it's distributors they market these defective products anyway. Most of them are made in China where US manufacturers have little control. Business there is government controled and they are very protective of any decisions made. The old joke Oh made in China is just as relavent as it was way back when. So quality is like beating a dead horse.

Manufacturers are working with the ratio's how many people will actually complain long enough and loud enough to force them to rectify defective merchandise. answer:? not enough. Just the time involved not to say anything about further expense. Who is going to get a lawyer costing $200-$500 an hour to sue a company for knowingly providing a defective product that costs less than the original outlay of money? NO ONE...so we keep purchasing product that is made in China and throwing it away and replacing it with product made in China and throwing it away....Solution? tuff'n up downsize your life style.. by only what you can't live without. Was it Confusious who said If you don't buy it it's not getting sold.


I purchased a Magic Chef microwave oven in the winter of 2006. The last time I used it I heard a sparking noise and saw a spark between the door and the casing. I quickly pulled it open and saw a scorch mark on the case but thought that I had accidently put a piece of metal in with the food.

I tried to cook with it again and it did it again. I have stopped using it and pulled the plug from the wall. I on't know what to do with it now....but based on the other comments on this forum I am not buying another one nor will I have this one fixed. I purchased it at Home Depot.

I too bought this Magic chef over the range microwave /fan with teh overheat sensor shut off problem I purchased this Magic chef microwave MCO153uwf from home depot, and it is constantly turning itself off when it thinks it too hot... always resetting the clock, magic chef is aware that faulty design or heat sensor is responsible but all they suggest is to rais the food off the turntable with an upside down microwave dish.. (sensor below turntable.. this is rediculous shouldn't a microwave designed to be above a stove be designed to take heat into account. its out of warrantee

it useless and im looking for a replacment that will vent through the rear wall in exactly the same position.

We purchased an under counter Microwave at home depot. In less than a year the unit began to turn on and off by itself. At one point the only way to turn the unit off was to unplug it. we have since stopped using it and leave it unplugged as this problem presents an unacceptable risk of fire,

We are out the cost of the microwave,the cost of installation,and we have to suffer the cost and inconveniance of no microwave until it is replaced.

We purchased an under counter Microwave at home depot. In less than a year then unit began to turn on and off by itself. At one point the only way ti turn the unit off was to unplug it. we hace since stopped using it and leave it unplugged as this problem presents an unacceptable risk of fire,


A few weeks ago, my GE microwave quit. We went to Home Depot and bought a Magic Chef brand. The door of the oven says Magic Chef, the box and literature all said Magic Chef. But the new microwave stopped and shut completely off a couple of times.

I contacted Magic Chef and was promptly told that Magic Chef did NOT make this microwave, gave me a new 888 775 0202 number. This went to MC Appliances who are making microwaves and calling them magic Chef. I still don't know what I bought and from who and now don't know if it is broke or not and who do contact.


Here is my letter soon to be sent to the Attorney General of New York State:

Dear Mr. Cuomo,

I am wondering if New York State has received any complaints from consumers about their Magic Chef oven flashing and beeping fault codes like F1 etc.? I have this problem again and also had it once before. My oven beeps all day and night with the F1? code showing on the display. This beeping wakes us up in the night. I have to keep pressing stop/clear to shut it up, only to have it happen again and again. The keypad was already replaced once at a cost of about $150.00. Now my oven is doing the same thing. I can not keep paying to replace these keypads.

I know from searching the internet that this problem is not isolated to my oven alone. Numerous people have experienced this same situation and have complained to the company only to have rude representatives ignore their grief. I am certain there is a flaw in design. There are way too many people having this occur. Just check the internet under F1 oven fault code. I understand my oven is out of warranty, however I should not have to keep replacing keypads that breakdown every 12 months or so by themselves without having any spills or rough use applied..It is just wrong.I am not sure if there has been any class action yet. What can be done?

Already spent about $150.00 about a year ago for the SAME problem! How many times?

I was given a microwave about 2 years ago and after 1 1/2 years the paint started to peel on inside below turntable. It is rusted where I am constantly wiping up the mess and now catching on fire. Needless to say it is worthless. I am not using it any longer for fear of contamination from paint and of course the fire hazard.

We purchase our magic chef microwave oven in 2008 4 months had past and now there was a problems with it, like not heating or it would just start up by it self. After calling the product line support they told me it was a 1986 model and that this is not cover,, well this was purchase in 2008. After providing my reciept and getting it ok for a service tech to come out and look at this, he told me that it was the control board the needs replace.

2 months have gone by and still no microwave. the service reps keep telling me next week it well be in. still no control board 2 months now have passed and I will never buy another product from magic chef. Do not forget about the warranty on this 2 months have past with out me useing this microwave and the 2 months with out it still counts towards the 1 year UNDER WARRANTY POLICY.

We bought this microwave in 1989 and it is now2008 and the thing finally gave up. Its been a blessing to us


I have a Magic Chef under counter mounted microwave that is less than one year old. About a week after purchasing and installing the microwave, it would randomly stop functioning (the screen would go black, nothing would work, and it would take minutes to several hours to come back to life).

We called the customer service number provided in the manual (after having our outlet checked for a short and determining that was not the issue). The office was not open and we were prompted to leave a message and our call would be returned. No one ever contacted us which we forgot about a couple of days later because the problem disappeared.

Now we have a new problem that has developed in the last day. The microwave is turning itself on. The first time that it happened, the microwave beeped and then began to run. When we hit the cancel button on the unit, it locks and the only way for us to get the machine off is to unplug it. Today, the machine turned on with no beep to indicate that it was starting. Fortunately, I was close enough to the kitchen to hear it. Now I am afraid to use the unit or even leave it plugged in for fear of a fire igniting. I regret ever purchasing the unit that I was so excited to purchase.

I am now out the money that I payed for the microwave that does not function properly and have no microwave to use until I can save for a replacement model (which will definitely not be a Magic Chef).

my magic chef counter microwave turned itself on, it is only a month old. Is this normal and could this have started a fire if I had not noticed?After I turned it of it would not work again.


When I turn on a burner, the surrounding metal stove top becomes extremely hot. I am concerned that I or someone else will get a severe burn because the metal top should not radiate that much heat. If this had a glass top, I would expect heat, though not as much as I experienced.

I was almost burned when I happened to touch the top.


We had a Magic Chef Microwave Oven and it caught on fire so we replaced it with another Magic Chef and to our suprise six months later we smell something like burning plastic coming from it and it wasn't heating anymore.

We have five children and the expense of the oven was outrageous an d the company doesn't care to replace it or even be courteous to its customers. This is the last one we buy.

Menards Guest Service, Menard Drive, Eau Claire, WI 54703-9966. Attention Guest Service: Subject: Three Magic Chef Gas ranges all Model # CGR 1425 ADW, Sealed Burner Assembly #74003963. On February 6, 2005 I purchased three (3) Magic Chef Gas ranges from Dolton, Illinois store. These ranges were on sale and purchased to put in an apartment building I bought in October 2004. These ranges were stored in the basement. The entire building underwent renovation and the apartments were rented as they were completed.

On Saturday, March 1, 2008 I went to the building to meet Peoples Energy (one of our local gas companies) to get service turned on for a new tenant. They read the meter, and checked for leaks around the meter in the basement. They also checked to make sure the flames were blue from the gas ranges. Unfortunately, these flames were orange with a little blue lifting and blowing high off the burners. They disconnected the stove and told me that I would have to call a service man to fix the problem.

I called a service man in and he told me that the range was missing the left rear "air shutter". After some time, he was able to make a great improvement to the flames by adjusting the three air shutters but it is not a perfect adjustment with one air shutter still missing. I told him that I would call Magic Chef. I called Magic Chef Parts and found out that the "air shutter" is not sold separately but as a "sealed burner assembly". I was told that I would have to talk to customer service about getting the part.

I talked to Magic Chef's customer service two times. The first time I did not have the model number or the serial number of the range with me. I told them that I would get this information and call back. Before I called back, I checked the other two (2) ranges to see if they were also missing an "air shutter". When I called back I explained to them about the gas company disconnecting the range, and the service man stating that an "air shutter" was missing. All they would say was that it has been over a year and the range is no longer under warranty. I brought to their attention that this is not the type of problem that should have been discovered within a year. On page 6 of the User's Guide, it clearly states "Do not attempt to lift the cooktop for any reason". Why should I or the tenant lift the cooktop when the User's Guide clearly states not to. No matter what I said, they refused to listen. I asked to speak to a Supervisor and a man by the name of Frank Engelbert talked to me. He also repeated the same thing and refused to listen to how flawed their logic was.

3-18-2008 This is what I discovered before I called Magic Chef's customer service back the second time and I also told them of my findings: Range #1 Model -- CGR 1425 ADW Serial # 118 434 33GA Left rear air shutter missing. Put in service September, 2006. Range #2 Model -- CGR 1425 ADW Serial # 118 433 79GA Left rear air shutter missing. In addition, a port hole approximately inch in diameter has been drilled in each sealed burner along with the normal size port holes. Put in service October, 2005. Range #3 Model - CGR 1425 ADW Serial #107 950 72GA Left rear air shutter missing. Never put in service. This stove is still in basement. NOTE FOR RANGE # 1 - I don't know why this problem was not discovered in September, 2006. Perhaps that gas man did not know his job. This is the second tenant in this apartment.

I am not trying to get something for nothing. I want Magic Chef to fix their defective gas ranges because it is apparent Magic Chef knew the ranges were (defective) missing air shutters. Why else would they drill a hole in the sealed burners? Thank you for your help in helping me to get this issue resolved. I hope you can help me with 3 problems that I have with Whirlpool/Maytag or at least I hope it is the type of issue where a Class Action Law Suit can be brought against them.

>[? March 7, 2008 I talked to Michelle and Frank Engelbert - Stoves out of warranty, nothing they can do. Have a name of Tim Uras but I am not sure if I talked to him or not. The March 18, 2008 letter was mailed to Menards after several calls to Whirlpool/ Magic Chef and no results.
Sometime in March 2008 about 2 weeks before I wrote the 3/18/08 letter, I talked to Barb at Whirlpool for quite some time. We went back and forth about the stoves being out of warranty. I maintained that I recognized that they were out of warranty but in this instance, I did not believe that this should be a factor as the stoves were defective when they were sold to Menards and therefore defective when Menards sold them to me.

I also explained that Whirlpool/Magic Chef had to have known that the stoves were defective because one of the stoves had a "large air port hole" drilled into the surface burner to compensate for the missing air shutter. She asked me if I had an authorized Whirlpool serviceman to make the adjustment to the stove. I told her that he was not but he was able to make an adjustment so that the gas flames were not as yellow as when the service person from Peoples Gas tagged and turned the stove off and told me to have it fixed before the tenant could use it. Finally, I was told to have my contractor contact them. The Contractor called and talked to someone, I don't know who he talked to but he said that they were going to send the part to him.

As of 6-27-08 no part(s) had been received. I notified Ms. D. @ Menards in EauClaire, WI that the problem still has not been resolved. Evidently, she telephoned someone because on July 8, 2008 I received a telephone call from Monica at Whirlpool. She stated that I would have to get an authorized Whirlpool man at my expense for labor and the cost of the part(s) He must be able to see how the flame lifts off. I told her that that is not necessary to see that the air shutters are missing from all 3 stoves. I also reminded her that one of the stoves has never been put in service. I asked her why they didn't mail my contractor the part as they said they would do. She stated they had no record where anyone had talked to my contractor. Beside, the contractor must be an authorized Whirlpool person. I informed her that the person who told me to have my contractor call knew that he was not an authorized Whirlpool contractor because I told her.

In addition on July 9, 2008 I received a telephone call from Dawn @ Maytag's Customer Service. She told me the same crap, stoves out of warranty etc. etc. I would have to buy the part and have an authorized Whirlpool person to install. I finally told her that I didn't want to talk anymore and hung up. I have been so stressed out over this problem. I don't understand how a company can sell products that they know is defective and if the customer doesn't discover their flaws within a year, the customer is out of luck. The people at Maytag and Whirlpool were rude, insensitive and didn't care.

Frank E. was the worst. He was outright nasty and mean in his conversation. The exception was the young lady in parts. She was nice and pleasant to talk with. I was going to order the 3 air shutters and have my contractor to install them until I learned that they were not sold separately but I would have to buy 3 sealed burner assemblies. The Sealed Burner Part # is 74003963 @ $34.60 each. The total price for 3 Gas Ranges were $956.68.

To add insult to injury, there was a power outage. Tenant called me and said that oven would not come on. Told her to read the stoves user guide and if she could not find the answer to call Maytag. Maytag told her to throw the circuit breaker to see if that would solve the problem. She did what they instructed. She was able to get the oven to heat up. Same problem again but this time using the circuit breaker did not work. I requested a service call on 7/21/08 for 7/28/08. Diamond Factory Service came and had to replace the Ignitor Assembly. Labor $77.93 + Use Tax $4.87 + Service Call $129.95, Total $212.75. Will I have to get a new Ignitor Assembly after each power outage?

I purchased a used Magic Chef Stove from P & L Appliance on June 12, 2008. It was delivered on June 13, 2008. The stove started beeping incessantly an hour after the deliverymen left. Called the company and they came out to fix it. They could not fix the problem. Called them to advise them on the situation, was told that it might be my gas line and to call the local gas company. I assured them that the stove was faulty and there was nothing wrong with my gas line. They agreed to exchange for a different working range. A Tappan gas range was delivered and Magic Chef taken away.

In the process my tile floor was severely scratched and damaged. The range is guaranteed by them for 90 days. Two days ago (July 14, 2008) I had my handiman and property manager to through the house to check on the condition, they advised me after trying on the range that it is leaking severely and is dangerous. The handiman disconnected the gas range as a safety precaution. As this point after a lot of wasted time (on the phone, waiting at the house numoerous times) I called them and asked them to refund my money and take away the offending range. I was told that they would come and try to repair the stove but they cannot come and take the stove away for a refund. Purchased a new stove at Home Depot ($510) wasted time (delivery, phone time, repairs) and plenty of aggravation and scratched kitchen floor

My mother purchased Magic Chef glass top electric range in 1994 which I consider a real Lemon. The touch-pad has been a constant source of trouble. I have had to have it replaced about 4 times, due to an F-1 code that comes on with an annoying beeper. It stops when you press stop/clear but often comes back on about 12 hours later and eventually gets so bad, you have to disconnect the circuit breaker except when you want to use the stove. Does anyone know how to disable that beeper's speaker?

Each time I have this part replaced it costs more. The last time it was over $100 and it is going bad again. I have an Emerson microwave that is 13 years old and has never given that type of problem. I feel that the manufacturer of this replacement part is putting out faulty parts. They should last longer than 2 years.

I purchased a magic chef microwave about one and one half years ago approx. from Home Depot. To my surprise and bit of horror, when I was removing rotating plate on bottom of oven to clean, I noticed flaking metal covering of microwave peeling and flaking off. This is NOT normal as I had prior microwave over 10 years and never had this happen. I called to check on safely of this to magic chef who said, oh we dont handle them anymore ( thought is it there product) and referring me to some other place to call./ I did and got some woman who said she would check with engineer who said, OH that is perfectly safe, normal wear and tear. I said HOW can flaking metal bits be safe, what if it gets into my food? She again said, oh it is not a hazard.

NOT sat. with an incipid answer, I again wrote to them and rec'd e mail back that this happens ONLY from some sort of dropping or trauma to oven. This oven has not ever , not ever been moved from counter in all the time I have owned it let alone dropped. I stated that and man wrote back and said well give me serial number/ I replied it is on a counter that if I rotate oven out to get serial number which they foolishly put on back of oven, NOT in an accessible place, that my wooden edge of counter will scrape. i also stated I live alone and can not life it, too heavy but I can provide model numer and what I stated was WHY are they nt more concerned with health hazard than some serial number/

I got a few more e mails with the exact same information, totally inoring what I said an dnothing further. Apparntly they do nOT care about safely. I know the oven is past its warranty, but so what, this is not something anyone should expect with an oven at all, let alone this early on and they do not care about safely. I wrote that they could come pick up the oven if someone can lift it for me and got NO response,

worried about health hazard

We called Magic Chef customer service Monday June 02, to schedule for a repair of our refrigerator. They scheduled a repair for Friday, June 6, 2008 between 8-12PM. We were waiting for them and had to clear our schedule for that specific window of time they gave us. They even left a recorded message on our answering machine and confirmed that a technician will be coming out to provide the service. 12pm came and nothing. When we called them they said that according to their system the repair is scheduled in the afternoon between 1-5PM. I let the person in the line listen to the message they left us and they said that it was an error on their part. He logged it in their system and said that a manager will call us to hear our complain.

The manager called and said that they don't service that particular model that we have even if it was a magic chef. In other words, a day was wasted for nothing! when we called magic chef to voice out our concern they again scheduled another one this time we got the name of the person. Christina on June 6, 2008 at around 4:28PM scheduled another appointment for a technician to come out. She gave us the number of A and E Factory Service and the order number to complete the call. We were already doubting the service so we called A and E and true enough we were not in the list to be serviced. We called back again Magic Chef and said that nothing was scheduled for us.

A days work was wasted on our part. Whatever perishable items was there was discarded since that extra hours that we had to wait was extended unexpectedly.

In less than two years our Magic Chef MCO153SF Over The Range Stainless Steel 1.5 CU Microwave Oven suddenly stopped heating food and it began to make a rumbling noise and smell like an electrical fire was starting.

Home Depot will not handle its sales service on behalf of its customers and simply replace the defective products and ensure that its suppliers deal with its warranty issues. We purchased the microwave for $320.00 and repair man will charge an additional $100 to look at it. Although the (magnatron Part only) is still covered on Warranty, I will not invest any more into a product that a company will not reasonably stand behind or support. It will now cost me another $30 to take this nice looking microwave to the dump. Product repuation and service do not seem to count anymore.

I have had 2 magic chef microwaves within a yr. and I cannot cook bacon and not even sure how many other things without the microwave completely shutting down with in the first couple minutes. I was told to buy a heavy microwave dish and use that but this is a safety feature.

Not sure how you are supposed to cook food if it keeps shutting down with the cooking time amt. I could not even pop popcorn without it shutting down after a minute. It comes back on but you have to wait about 5 minute in between. Never heard of such a thing and if this is a safety feature why is it overheating during the allowed cooking time. I could see if I put it on to cook over the amt of time but after a minute, come on.


As you can see from my complaint of November, 2006 I paid $308.00 to install a new igniter for my not quite 3 year old magic chief stove. Well it is now 9 months later and my recently insalled igniter is broken again. This stove is a real lemon and I do not know what to do with it. Do I have any other recorse but to repair it again only to have it fail again?

I received a Magic Chef Microwave. About a week later, I went to use the product, and I received a large cut on my hand. The metal strip located on the bottom of the front door came lose and caught my hand. Very sharp. I called several times and was told I had to call the store where I bought it. It was a gift so I did not know. As of now, the product is still here and problem unresolved.

My hand was bandaged after bleeding heavily. It was quite painful but I did not know I needed stitches. Now healed but scarred.

Our Magic Chef oven is about five years old, and yet we have had to deal with several major repairs, to include two identical clock/control panel issues, a window which spontaneously broke during normal baking and a fire code at 3AM, when the oven was off. The manufacturer has stone-walled on all these issues, forcing us to replace the parts at our expense, although even the most cursory search reveals these are very common problems, some almost out of the box. I could easily have replaced the oven for the amount of money it has sucked up in repairs.

I am so irritated I could just spit! I replaced an older electric oven, not because it didn't work but because I an upgrade. So I bought what I thought was a top-of-the-line Magic Chef smooth top stove/oven. I had it for about a year when I decided to use the oven's self cleaning feature. I got it started just fine and while it was doing it's thing, I decided to clean the stovetop. As I was cleaning the stovetop I accidentally bumped the locked handle to unlock. I can't exactly recall what happened but I think the oven started beeping so I tried to cancel the cleaning option and in a panic started to punch buttons on the keypad.

Needless to say at some point an error of F1 starting flashing on the clock display. It all went downhill from there. Now all the clock display will show is F1. I've tried unplugging the oven from 15 minutes up to 1 hour, tried pushing the cancel button, tried pushing a combination of buttons. Nothing helps. So now I have an oven that does not work. Stovetop works fine. I am so irritated because I spent money on a new fandangled appliance and now I have to consider paying a repairman to come fix this new appliance. I've gone without using the oven for several months now out of defiance but with the holidays coming up I'm feeling pressure to call someone.

Inconvenience and frustration is what I have experienced. Along with not being able to bake anything.

I had a magic chef stove for over 20 years without any problems or repairs. For this reason,three years ago I bought a new one--model number CGS3760ADC. A few days ago I began to have trouble with my oven and called the store, PC Richards, for a reccomendation for a repair service. At their direction I called Major Appliance Service. The problem was the oven ignitor which was replaced at the shocking cost of $308.87. I have always told my fiends that Magic Chef was a great stove-but I will never say that again. For the ignitor to fail after three years is really not acceptable. To have replacement cost that much money is outrageous.


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