Complain about a product or service

Magic Chef

C of Newburgh, NY October 23, 2009

The microwave turns itself off and on, so we have to unplug it because we are afraid a fire will start. This was a magic chef which is only two years old.

Andrew of RR 4 Port Hope, ON October 14, 2009

We bought a Magic Chef over range microwave unit in Autumn 2007. The model number is found inside the the heating compartment and the date of manufacture is listed as July 2007. The "Model #" is MCO 153SF. We are not aware of the unit starting spontaneously as other users are unfortunately discovering, However, if we attempt to cook bagged popcorn the microwave shuts down and 'goes to sleep' for a few hours and then returns to use. We note that attempts to cook popcorn produce some steam. (could it be the steam is condensing on electronics in the M.W. and causing them to 'short-out' the unit until it dries of its own accord?)

We are a family of 7 children and parents. We have not contacted Magic Chef or Home Depot, where the unit was purchased concerning the problem, as we simply do not have the time to complain. Yesterday the unit was heating something other than popcorn and it suddenly stopped and appears to be sleeping-(nothing coming up on the display panel). It's now been 16 hours of 'sleep'. I have confirmed, absolutely, the power to the unit is available-acknowledging the kitchen has 'split-recepticles'.

The apparent unwillingness of Magic Chef to address the problems I read of by claiming they only "label it, not manufacture it" is a nonsense excuse to avoid responsibility. The Warranty is a contract made between the purchaser and the entity willing to place their 'label' on the unit--unless the warranty specifies otherwise.

Chris of Kent, WA October 1, 2009

I bought a Magic Chef Over the Range Microwave Oven August 12th 2007. It has for the past two weeks been turning on and running by itself. I see that there are many complaints on this paticular item. I want it replaced with a different model.

Joanne of Ft Myers, FL September 25, 2009

I have a magic chef over the range micorwave that is less than 2 years old. While on our internet site I discovered alot of consumers that have the exact problem with their microwaves as I do. It will turn itself on and off. I have unplugged the microwave to keep from starting any fires while I am not at home.

Since all others have failed in any attempt of having the problem corrected, I agree that it should be recalled. Does it takes someones home to burn down because of the faulty oven to get a recall? What is the recourse for the consumer to protect ourselves and to insure that this product is not sold anymore.

Jackie of Waskom, TX September 23, 2009

I purchased a Magic Chef over the range microwave and have noticed that it turns itself off for no apparent reason in the middle of a cooking cycle. The clock on the unit is never right - partly because it turns itself off and back on. We originally thought we may have faulty wiring in our home. We checked - and found there is nothing wrong with the wiring.... I'll admit I haven't attempted to contact the manufacturer or the store where I purchased the unit. I found too many complaints on-line of other consumers who have already fought that battle to no avail.

Chris of Conyers, GA September 23, 2009

Magic Chef over the ranger microwave... see that many others have the same problems... will automatically come on, clock rests, etc... Home Depot won't service it (it's not our) - Magic Chef won't service it (its just our name) Why isn't there a Class Action Lawsuit yet?

Lisa of Salem, NH September 22, 2009

We had purchased a 10 cu fridge in 2005. That one failed. We then went out and purchased another one in June 2008. That one has now failed. The compressor is gone. you get 5 years on the conmpressor, but only if it happens within the 1 year???? HUH? What kind of business are they running? Are they not concerned about what customers have to say espically in this economy. I myself am going to write to every negative web site i can find on them. Oh and by the way, why is there no place on the web site to contact them?

Michele of Tamarac, FL September 13, 2009

Magic Chef Over the Stove Microwave Oven - Turns on by itself..becomes very hot to touch. Stops working in the middle of a program cook cycle. Clock rests frequently. I have had to disable this microwave for fear it will turn on while I am away from home and start a fire. Home Depot will not return the item and Magic Chef will not service it as they state "we just label this microwave...we do not manufacture it."

James of Richmond, VA September 12, 2009

After researching the recalls, we discovered that many people have had the same problem with their over the range microwave - it turns itself on. There are numerous complaints logged in on line. Many of these people have contacted both Magic Chef (and got a run-around) and the stores where they purchased the microwave (Lowes or Home Depot). Neither has done anything to help. At the minimum, it should be recalled before people die.

Unless we had unplugged ours (after several replugs), it could easily turn on and catch on fire.

Camille of Sandy, UT August 24, 2009

I bought this over the range microwave at Lowes Thanksgiving weekend 2007. It wasn't installed until about April of 2008. I used it for about 6 months before it started turning itself on. We would be in another room and hear it turn on. Walk in and it had started itself on the popcorn setting. Also, any time I would cook anything on the stove that produced steam the entire control panel on the microwave would because unusable. It would totally freeze up whether it was in use or not. I couldn't cancel, start, nothing! I would just have to unplug it.

We finally just unplugged the microwave and only plugged it in when we had to until we could afford to replace it. When we removed it from the wall there were burn marks everywhere that there had been holes in the mounting bracket. CRAZY!

I cannot believe this product has not been recalled. Neither Lowes nor Magic Chef would help me (despite the fact that it was still under warranty). I was tossed back and forth and finally gave up after dozens of unreturned phone calls. Selling a faulty product is bad enough, but selling products that put people and families in danger is absolutely inexcusable and that is exactly what they are doing here. Something has to be done about this!

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