Lowes Grill Master

I bought one of the Perfect Flame gas grills from Lowes. The burners all three split, the base rusted, and two of the wheels came off. My grill sits under a 12x60 back patio so it wasn't sitting out in the weather. Poor quality. The 800 number never has anyone to answer it; you only get the recording. Lowes was less than helpful. They tried to sell me another one. I already had one! I don't want another one! They then tried to sell me some universal parts to repair it--that was going to cost over $150 just for the burners. And then you still have a propane grill that has a bottom that has rusted out and the wheels are falling off.

The only thing worse than the quality is the (lack of) customer service from the manufacturer and the lack of concern from Lowes!

I purchased a perfect flame grill Model Slg2006c from Lowes, and after using it only 6 times, the thing started on fire. Since I didn't keep my original receipt, Lowes wouldn't do anything to help me. There is not a recall on the item. We only used it a few times each year and is kept away from the elements in winter. The burners and the parts holding them in are completely rusted. Even receiving new burners won't help because everything is so rusted out. I could never get the screws out. I have purchased cheaper grills that are better made and work better.

I want a store credit refund, even without a receipt. It was obviously purchased from Lowes because it's an exclusive item. I just don't understand why Lowes would make their customers jump through hoops to get these replaced. It's just bad business.

I bought this 4 burner grills at Lowes in January of 2010. We put it together in March and the first time we used it caught on fire from underneath and behind. Flames shot out and the "stainless steel" was on fire. We had to use a fire extinguisher to put it out. Part of my wooden deck is blackened from the flames. My deck has a metal roof and the roof is covered in black soot.

I returned the grill to Lowes and they replaced it with no problems. I just had another cookout on the grill last night and with only baked potatoes on the grill the new one caught on fire. These are not grease fires. I am genuinely concerned for the safety of people that purchased this grill. I was right there while the grill was cooking but other may walk away and there would be no time to react. I am returning this to the store today, but I think a recall should be issued to warn consumers. I will be taking pictures before I return this one. My deck is charred, blackened with soot. The grill is unusable and could have caused my house to catch on fire.