Complain about a product or service

LG Washing Machines

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Cell Phones • Home Electronics

Susan of Gilroy CA (09/02/08)
When we had our new house in Gilroy in June 2006 we bought our LG Tromm WM2277HW washing machine and LG Tromm DLG5988W dryer. We were told by Best Buy that this tandem is one of the latest models and had positive feedback from consumers. We were taken by the sales talk and bought the LG Tromm tandem of washing machine and dryer.

Then we started to having problems on the smell and we have to put a cup of the Downey in the washing machine and again 4 to 5 sheets of Downey in the dryer. The LG does not wash well especially the white clothes compared to the Maytag. The white clothes collar and armpit still has the stains even if you put the chlorox bleaching agent and the colored ones fabric and color fades after several washing. The machines are located on the 2nd floor and when in use, the washing machines literally rocks the 2nd floor of the house.

The dryer does not dry well and you have to do a 'Refresh' of 10 to 20 minutes. For drying heavy cotton clothes and rugs, you have to do Refresh 2 or 3 times. It's sensor does not work well to check if the clothes or rugs are dry. When you retrieve the clothes from the dryer, they are not as pressed when compared to a Maytag dryer, including denims or chinos. For some of the time, you have to do ironing to remove the wrinkles. The Wrinkle Care feature of the dryer do not worked also, totally useless.

I called up LG early this year about these issues. The customer service personnel took name & phone number and said will forward to management the problem. I hope that any government consumer bureau takes up this issue for the benefit of the consumers who was misled into the superior and advanced features of the machines. I am still paying through our credit card these inferior machines and do not have enough money to buy ourselves a new set.

Drain on our finances due to you have to put more perfumed downeys, use more electricity because of more drying, and buy new clothes often which you should not be. The physical damage possibly is the rocking of the house which in the future may affect the stability of the house, Heaven forbids. The more damage is the psychological when it puts stress that you bought an inferior equipment when the promises made fails, you cannot replace with new working ones because you are in dire financial problems, and you are carrying a financial burden because of the credit card costs.

Lisa of Kendall Park NJ (08/27/08)
I purchased an LG dishwasher from Home Depot March 16, 2008 for $659.00 A normal cycle runs over 2 hours, and the dishes still come out dirty. I have spoken to LG and Home Depot and they will not refund the cost. Their is also no drying cycle so the dishes also come out very wet. This dishwasher was recommended by Home Depot and it is very disappointing!

Linda of Cheyenne WY (08/27/08)
Bought a pair of front load LG Tromm washer/dryer. Vibration shakes the walls so badly when washer is on spin that things fall off shelves. Stinks of mold. Leaks water with every wash and is getting worse. Dryer is also very noisy and makes clunking sounds. Cups don't drain so there is always standing water in softerner cup. Two repair visits and nothing has changed. They are only 1 year old.

Sold them and bought a Maytag/Whirpool set. Out $3,000 for the LG Tromm set.

Cobie of New Canaan CT (08/26/08)
LG WM1832CW washing machine with major mold issues and no recourse. Dryer barely dries.

Clothes/bedding/towels have terrible smell. Mold causing allergic reaction.

Robert of Naples FL (08/05/08)
LG Front Load Washer has terrible odor (mold/must) and leaks. After reading multiple complaints on ConsumerAffairs and other websites it would appear that this is not an isolated issue. It looks very likely that LG has a design flaw in the unit and has taken no action on its own to solve these problems. LG should be pressured by the government or a class action suit to remedy the problem. These were not cheap machines (1200.00) and they have not lived up to their claims.

Economic damage? I will need to buy a new machine. I want my 1200.00 back and they can have their garbage.

Patrick of Murrysville PA (07/31/08)
Bought Washer and dryer set. After following manual instructions. Washer smelled o f mildew and clothes not very clean and also became smelly. Called consumer hotline. The gave me number to call. The appliance store said they don t do cleaning service for LG. Then tech came out and gave us the run around on the machine. Called consumer hotline again and again to return, still under warrenty.

Promised to call me back within 48 hrs twice . Still no return calls. We are NOT satified with the product and they are obviously trained to discurouge(to put it lightly) any kind of return policy. I feel that i need to file a law suit just to get my voice heard with this company.

One of my children is allergenic. The clothes are making her sick and the mold that builds up in the machine even after following manual is also obviously unhealthy.

Bryan of Fresno CA (07/30/08)
purchased a LG washer wm1832cw approximately 5 years ago and the drum has already gone bad. service to fix the drum was quoted at $500. LG,, never again !!

made the move back to Maytag

My of Oakley CA (07/20/08)
LG Washer Makes all kinds of noise,does not get clothes clean in fact sets stains. will not spin water out of tub,leaving clothes wet.this machine is the worst $1100.00 investment I have ever made bar none.I also bought Dryer at the same time. The dryer does everything but dry clothes.I cant get help from anyone now they want to sell me extened warranty,yea you bet. They should not be allowed to misrepresant and sell Junk like this to unaware consummers.

#1 Lose of good money that i could have bought a good washer and dryer with.#2 lose of clothing that machine has ruined #3 This machine has to be pushed back into place after every use ,witch is a real task for a 110lb person#4 I dont know if i have gotten ulcer over this or not but yopu spend over $2000.00 for units,and then they Ignore you.

Elaine of Indian Trail NC (07/17/08)
My daughter and I purchased an LG washer and dryer in 2006, we both have had trouble with the smell of the washer and the washer collecting mold around the rubber seal and have had to buy washer cleaner tablets every couple of months and drain the horrible smelling water from the bottom of the washer not to mention the fact that the door has to be left open after each wash to air it out. My daughter had a technician to check it out but the usual run around was all she got. My advise would be to stay away from any LG products. Getting ready to purchase a new refrigerator and would not consider this product. What a Lemon we both got.

Cindy of Carmel IN (07/15/08)
We bought an LG front load washer. The gasket in the front does not drain the water and there is mold and a moldy smell that never goes away. I contacted LG and they said to leave the door open (had already done that & it doesn't help), to dry it out and clean it (also have done w/no results), etc.

My point is I should not have to do this to my washer. It should have been designed to drain the water properly. The newer models have more holes and larger ones so clearly they realized the design flaw. Also the washer does not hold what it should. If you put in 3 bath towels it gets off kilter and stops running without draining leaving soacking wet towels. You have to re-run the washer again to get it to drain the towels and the washer properly.

There is mold in the washer and it smells all the time.

Sue of Sunrise FL (07/10/08)
Upgraded all my appliances to LG in Oct. of 2006. In April 2007, dishwasher made awful noise and had a code # flashing. After several calls to LG was referred to local tech for service call. About the LG Tromm Washer, the bleach cup fills with water every time I do a load of laundry. I will not call about this one, I just keep emptying it. I do not want to be charged a couple of hundred dollars to fix.

Service tech came out and determined the dishwasher needed a part. Actually, he knew right away on the phone when I described the problem. It needed a whole new motor part that drives the draining of the water. He said he replaces those all the time. That's nice at a pop of $200 plus for the service call and part. I think this is a big scam. This is obviously a known defect. I even asked LG if there was a recall on the dishwasher, and they assured me this was isolated, HA!

John of Winter Park FL (07/06/08)
We bought an LG Front Loader from Home Depot and we have expereinced notinh but problems with mold and algae. We have followed manufacturer'r recommendations and it has not worked. LG does not address the problem and Home Depot says to contact LG.

Damaged clothes that are permamnetly staned.

Beth of Orrville OH (07/05/08)
We too purchased an LG washer and dryer, both 3 yrs old. The washer has a horrid smell that nothing seems to help. We have had no leaks, but the seal is molded and between the seal and drum is gunk that I cannot completely clean. This has been blamed on the use of softeners. I could maybe buy into that, however i dilute my softner in half.

The dryer makes a horrible noise that cannot be explained even after several service calls. One tech even told me he thought a dryer sheet had somehow been sucked into the machine. True story, you can't make nonsense like that up. I don't use dryer sheets.

I have never had such poor equipment and the customer service from LG is non existent. What really ticks me off is the idea that this is a design flaw I was in an appliance center just 2 days ago (4/2/08) and went straight to the LG washers. The seals still have a fold in them and additional drainage holes have been added. I talked to my sister who has a FL Maytag and she has never had a mold or smell problem with her washer. The rubber seal is just that, sealed, no place for water to sit. I want to add that I researched washer/dryer sets extensively using Consumer Reports and the Maytag was poorly rated and the LG was rated just under Whirlpool.

Tarek of Tyr OTHER (07/04/08)
We live in Saudi Arabia (where I work) but spend the summer in Lebanon (our homeland). We have a barely-used LG washing machine (LG Inverter 7KG WD-10235FB)which we bought around april / may 2006 timeframe. Like every year, this year my family went to Lebanon (on 20-June-2008) to spend the summer. Upon arival, my wife found out that the LG washing machine (which was not used for the past few months) is not functioning right so she called the LG service center in Beirut to send someone to check it and repair it.

LG service center said that they needed to charge US$22 for the visit regardless of the repair charges. We agreed to this and they sent someone to our place. The repair technician claimed that the electronic board needs replacement (the cost will be US$77); my wife told him that the washing machine makes noise when running and the technician checked the engin and said it needs replacement then he dismantled it and took it with him.

Few days later another repair technician (Mr. Jhon) came in with the board, the wrong engin and a bill of US$185). Since the wrong engin was sent, he was not able to repair the washing mashing and made a report about what happened and informed my wife that the first technicial should not have taken any parts out of our home.

my wife then contacted the LG service center many times and the lady answering the phone kept giving promises with no action. Till date (5-July 2008) the washing machine is unrepaired; the removed parts are not returned and the replacement parts and not fitted. The least you can say about this is that it is very unprofessional and unethical. Taking the parts out of our house is cheating & theft. I will surely not be buying any LG appliances in my life again and I will suggest to my friends that they do not do so. If I could, I will sue the technician for cheating my wife and for steeling the parts from our house and I will sue the LG service center in Beirut & worldwide for the way they are handling this case.

This I can not assess -- but it is surely frustrating to have to live through such experience

Christen of Parrish FL (07/04/08)
I bought an LG washing machine in February of 2004. My machine has worked problem free until May 31, 2008. This is the day it died. I got an LE code on the display. I called the company where I purchased the machine and they called a technician. The perticular company is the only one in the area that fixes LG washing machines.

The tech has been to my house four times and has spent about 8 hours at my house trying to fix the machine. He calls the tech support for LG and they have him try different things. He has replaced the circuit board twice and the hall sensor twice and both times he is told by tech support that the parts are bad. The parts are not bad, the darn tech support does not know the problem. I would like my machine fixed. I loved it. It cleaned clothes very well. And even though it had a smelly odor it was only after I left the clothes in it over night and if I used a sanitary cycle the oder would go away. I dissapointed by the poor customer and tech support. I have called customer service and recieved no help at all.

I have had to use the laundry mat and with three kids it is really a burden to find time to go when someone can watch the kids and the laundry mat does not get the clothes clean. I can not afford a new one and I have no idea what to do to resolve the problem.

Noel of Wilmington NC (07/03/08)
Bought LG washer and dryer from best buys in wilmington nc. Have had problems with washer from day one. There are three so called service centers for LG in Wilmington. Not one of them can repair the problems. LE code Vibrations. The washer can only be run on the middle spin cycle. If you run it higher it shakes it self all over the place. It sound like its going to come apart.

I have called LG 100 plus times and they blow you off. The service techs can't fix them. Now they have quoted me $750.00 in labor to repair an 18 month old unit that I have tried to have repaired from day one. I feel I beat. They can't even give you a day when they might look at my unit. No one will take these units in on trade. One service center in town said they would throw them away for me. This is the same place that can't fix the unit. I have had 251 LE codes on MyLG washer in the last year. What can be done. Thank You

LE code everytime you try to do a load of wash and shakes VERY,VERY bad.

David of Denver NC (06/28/08)
I have tried several times to get a washer and dryer repaired. I have contacted LG's service department and pormised several times that I they would get a service tech out to fix. Going on 3 weeks now for the 2nd repair I am still waiting on a response. I have left messages to not avail and no response.

I am unable to properly use the washer and dryer. I have stated this to LG

Paula of Calgary OTHER (06/26/08)
I bought my LG front loading washing machine from Best Buy in Baton Rouge, LA on 1/4/06. The inside of the washer (drum) started smelling moldy after only 6 months of use. I pulled back the door seal to see approx. 1/2 cup of standing water. There is extensive mold growth throughout the door seal, as well as on the sides of the fabric softener/bleach dispenser. I have tried many things to prevent/clean this, including vinegar rinses, bleach/hot water rinses, scrubbing the door seal, wiping the excess water away, leaving the door open. I cannot get rid of the smell or the mold growth. There are also areas in the gap outside the drum that are soiled but I cannot reach to clean.

Besides the health issue related to this mold, the washer has ruined my towels. All of them have a sour smell to them. In addition, I can see mold growth or some sort of stains on several of my towels. Not to mention the extra time, money, and effort needed to cope with this mold problem that is obviously due to a design flaw.

Lisa of Bridgewater MA (06/21/08)
Just wanted to comment on the LG front loading washer and dryer. We have 5 children so the larger capacity was very appealing. We purchased in 6/04. We had an issue with leaking and smells which seems dominant with these. The dryer we had to have serviced as well. But this month we got a CE code which meant we had to call for customer service. We went through 5 visits from the tech - to be told I don't know what's wrong. Thank GOD we had purchased the extended warranty.

The most frustrating part of the experience was that Best Buy and LG could have cared less. They thought nothing of the issue. Now please understand I realize that there are WAY more important issues occuring in the world that are much more important than my broken washer BUT the poor customer service was AWFUL. Finally after a heated exchange with customer service at Best Buy they came to the conclusion that it was NOT fixable and it needed to be replaced. I am now listening to the sweet sound of clothes washing! But what a frustrating and needless experience.

Jackie of Edison NJ (06/21/08)
LG Washer and dryer problems, washer smells, leaks, does not clean clothes, stains clothes, etc. dryer does not dry clothes.

I spent over $3000. on the washer and dryer and it is horrible that my clothes don't come clean. Seems like everyone is having the same problem and something should be done to help us. LG is selling lemons!

Cecil of Gainesville FL (06/14/08)
LG front-load washer model 27552/5 and dryer 47552/5 bought from Sears August 2007. Both make horrible noises. Always puddles of water inside soap dish of washer. Washer shakes badly on spin. Dryer is worse. The noise always sounds like there is a big pair of shoes inside hitting the walls. Cluck, cluck sounds. Dryer shakes.

We have had techs from Sears come to the house 4 times now. Tech ordered new drum and casters, put them on. Dryer still sounds like cluck cluck. We are so very unhappy with these LG's. Do not know what to do next.

We will be off the warranty soon - what do we do then?? We will probably have to spend some money in the future the way it looks now.

Betsy of Waupaca WI (06/12/08)
So we bought an entire house of LG equipment. Our entire kitchen, tv's, washer and dryer and now I am getting nervous that we will have to be replacing all of it after a couple of years. Our dryer only dries if I choose the custom program and set it to the max of an hour and 39 minutes! And our washer first started smelling terribly and now leaks during every wash! These are extra large capacity front loaders and they are the worst that I have ever owned! We bought them at Best Buy in January of 2008.

And forget about LG helping you. I have made 10 calls now in 3 weeks for service and spoke to a manager all to no avail. Still no service on it and never once a call back from them! I think after reading all of the other similar problems from everyone else, I will be searching for a lawyer to head up case on this company. I would not recommend anything LG makes!

We are pretty much thinking that we are out the 2000.00 that we spent on this pair and will have to buy cheaper top loading Maytags that will do a much better job! Not to mention that we will be replacing the floor since it constantly is soaked with water.

James of Lincolnton, GA (05/25/08)
I purchased a TROMM LG washer and dryer in 2006. Sometime in 2007 the washer quit working.

I called LG and they said they would have a repairman come out and fix it. After a couple of weeks and no repairman I called them back and they told me they have no repairman in my area. They said they were having a replacement washer sent since they could not get a repairman. The replacement washer came and the people that brought it didn't know how to set it up. I had watched on the first go around so I set it up.

Now it is 2008 and this washer has gone out. Leaks water and suds gets the error for load over load. I called LG back and they said the warrenty was out even though they had replaced the first one because they go by the orginal purchase date. The washer is a piece of junk.

I am buying a top load to replace it.

Beth of Chalfont, PA (05/25/08)
I purchased a front loading LG Tromm washing machine two years ago from Home Depot. Today i got a CE code and washer has ceased to operate. My laundry also comes out more wet then it should.

I have to go out and buy a new washing machine.

Mark of Seneca, SC (05/19/08)
We purchased a LG front loader washer exactly two years ago and yesterday it died with a 'CE' error. We use this washer in our weekender so it's really only got about six months use.

We have had problems with the 'smell' of our clothes since the beginning.We are on well water and thought the problem had something to do with that.After reading the reviews here, we see that it is a common issue. Rather than put up with smelly clothes and the expense of an electronic repair we decided to go out and buy less 'high-end' equipment. When we were at the store yeaterday the salesman told us' oh yeah, there is a design flaw with the LG's that keep the water from draining properly.

Jane of Sun Prairie WI (05/12/08)
I purchased a front load LG washer a few years ago...it also makes that moldy smell if you leave the door shut. I run a load of bleachy kitchen towels once a week...no more smell. I also bought white bath towels so I can bleach them. My other towels got moldy smelling!

The biggest problem I have right now is it fills with water, spins a little...once it fills, it makes a grinding noise and doesn't do anything. I have to manually drain it. I called LG and they told me to use a tub cleaner called Whirlout which should fix my problem. I went to the maytag store and asked them what they thought. They laughed at the idea of a cleaner fixing this....they said it sounded like a broken transmission. They could have ripped me off and sold me the cleaner but they advised me not to buy it. They also gave me the number of their repair people who also service LG machines.

I think I'll buy a maytag next time....they definally were more knowledgeable and had better customer service. This machine should last years w/o breaking...it's very expensive. I'm learning that the most expensive appliance is not the best. I had an amana side by side frig break after 4 years. bottom line, spend less so it's not so traumatic when you have to buy a new one! it's not saving me money when I have to pay for labor costs. From what everyone has said, it's pretty expensive to fix these. I can't wait to see my bill.

oh, and mine also leaks occasionally. hmmm, sounds like a defect in the model to me. I would also be interested in joining the law suit if it means getting my hard earned money back to buy a better machine that works. I almost forgot. I threw out an expensive $299 croscill comforter because it smelled so moldy.

Karen of Eastpointe MI (05/10/08)
I have had MANY attempts at service without any satisfaction. I have tried to reach them by phone and letters. They have no reason as to why the washing machine does not work properly. It's a LEMON and I just want ALL my money refunded.

My family's clothes are grundgy, stained and have a horrible odor after the washing cycle.

Sara of Scottsdale AZ (05/09/08)
We bought an LG Tromm washer and dryer in January of 2008. We have had nothing but problems with BOTH units. We bought at Home Depot, and contacted LG on our first problem of the dryer not drying. An LG tech came out in February and said that we installed it incorrectly. We did NOT install it--it was a company that HomeDepot contracts with.

We were told that our outside vent needed to be replaced and that the dryer would dry. Note the vent tube was over 5 foot long but the tech said it was fine. Next problem, the washer was not washing and we had terrible wall and window vibration. Tech number 2 came out and informed us that high efficiency liquid detergent was to blame and that we now needed to buy a product called Affresh to strip the detergent film left by the high efficiency detergent, and this needed to be done every month. He also said that we should NOT use liquid and to buy powder detergent (I don't THINK so!). Said to call installation company to cut off some of the vent hose.

We called HomeDepot (which by the way, is worthless in customer service) and installation tech's came out and cut off 5 foot of vent hose. They removed pedestals and then used a leveler to see why we had the shaking of the walls and window. Were told that original installation was to blame. Still to this day, the washer turns clothes yellow, gray or blue, and does NOT wash. The dryer still does NOT dry. The so-called sensors either dont work or are a hoax. The walls and window still shake, and HomeDepot is still working on it . FIVE MONTHS LATER--NO RESOLUTION! DO NOT BUY AN LG!! They stink and your clothes will too!

Lauran of West Springfield MA (05/05/08)
My husband and I bought the LG front load washer and dryer in March of 2006. By September of 2006 I noticed what appeared to be grease spots on my husbands work shirts. I washed them agian and the stains did not come out. The work shirts were brand new, so the stains came from washing them. I had three service visits between October 2006 and January 2007. Each time the technician told me something new that I should try: rinse the tub with vinegar; do not use fabric softener (never did anyway); use only a tablespoon of detergent. None of these things worked.

I contacted LG aagain in March of 2007 and was told that the warranty was expired. No surprises there! We take my husband's clothes to the dry cleaner and the rest of the family walks around with grease stains on everything. We spent over $2000.00 for the set and it just infuriates me that I am going to have to go out and buy a new washer. I absolutely cannot stand how much grief this washer has caused me. I feel like such a fool.

All work shirts go to the drycleaner and all the family clothes have grease stains on them.

Debra of Mishawaka IN (05/05/08)
Purchased an expensive LG Tromm washer/dryer set. Our clothes and towels always smell musty and awful no matter what we do. It takes hours to properly dry a load. These machines are JUNK! We paid cash for them that we saved up for and now we are stuck with them! If there was a law suit brought against them I would definately support it!

We are stuck with expensive appliances that don't work and can't afford to trash them and buy good ones.

Donna of Kentwood MI (05/05/08)
Purchase the LG Tromm Front Loading Washer WM2487HRM & Dryer on 10/7/2006. The front control panels are defective, All the White decal lettering that marks temperature, spin speed, etc. is comes off with a plain dry cloth. Its impossible at this point to tell what settings you the machines on. LG claims its cosmetic and will not take any responsibility. $2800 for crap1

Kara of Fort Wayne IN (05/04/08)
In August of 2006 we splurged and bought the LG TROMM washer/dryer set from Home Depot. With four children we thought it would be worth it to have the bigger capacity items. Within the first six months of use the washing machine started leaking during some cycles. This continues today. No service person has been able to find a cause for it, though, and it makes no sense that it only happens once in a while.

We previously had a top-load machine that we had purchased used and I was able to wash much larger loads in it. Anything more than a couple pairs of jeans and the water does not spin out.

I called the company about the horrific smell and they said to use bleach and the clean cycle at least once a week. Even doing this, the smell continues. I will try leaving the door open based on comments here.

The dryer has never completely dried a load in just one cycle and both the washer and dryer have exceptionally long cycles. A regular cycle on the washer is always close to an hour and the dryer always has to go through two cycles, usually totally forty minutes or more. Very disappointed in these products and frustrated that we spent so much money. An expensive lesson to learn.

Excessive electricity used for additional drying cycles, cleaning cycles - to remove moldy smell (per a company reprentative), ruined floors and clothes.

Kathleen of Santa Fe NM (05/03/08)
We purchased an LG Waher and Dryer and Dishwasher a year and a two months ago. The washer broke a week ago and the serviceman came yesterday and said that he could not find anything wrong with it. First load I tried to wash after he left, the machine stopped and I got an error message.

I just spent 45 minutes on the phone with LG and they said it was the thermistor and the repair man had been told that he had to replace it. So I had to pay for the repair yesterday and now I am supposed to pay him (the only serviceman who repairs this brand) to come out again. I asked the customer service rep if I was going to have to pay for this repair every year and she said, I don't know.

The dishwaher also doesn't clean the dishes, but we gave up on that appliance too and wash them by hand. Obviously this is an issue because I am seeing these problems all over the internet.

James of Mosinee WI (04/26/08)
In June of 2003 we purchased an LG WM1932CW washing machine from Best Buy. It worked well enough except for the moldy smell it left on our clothes from time to time. After doing some research on the internet, we discovered that the door must be left open at all times when it is not in use. With that handled all was fine until we started getting LE error codes and then a CE error code that tripped the breaker; it would not work at all after that. We called LG on 03-29-08 and was told that this was not a warranty problem and they refered us to a local authorized service center (Marks Service Pro of Spencer, WI ), who sent a tech out that day. He determined that it was the main board and the hall sensor. He ordered the parts and said that it could take up to two weeks for them to come in.

After two weeks of hearing nothing, we called and were told the parts were back ordered and would take one more week. It took two more weeks before both the parts finally showed up. The tech came out and fixed the washer and we thought we were good to go. After he left we got three loads done before we once again received an LE error code - a motor overload (the load in the washer that caused the error code was a t-shirt, a cotton tank top and 2 lingere items.) I called the service company and was told it could be this or that, they didn't really know, because they said it should work based on the parts they already replaced. They ordered the parts that would most likely fix the washer and said they would be out to fix it when the parts came in.

I then called LG and told the Customer Service Rep (CSR) of my trouble; he told me that I was over loading my washer (with a set of queen sized sheets, a hand towel, a t-shirt and a pair of flannel sleeping pants.) This is a Super Capacity washer! The LG CSR also told me that the water has weight. IT IS A WASHING MACHINE, IT IS SUPPOSED TO HAVE WATER IN IT! I then asked to speak to a supervisor and after being put on hold for 10 minutes I was told by the supervisor that it is not covered under warranty and they were not going to do anything to help me. This has to be the worst company for customer service. SOMETHING MUST BE DONE!

This fiasco has so far cost me $400 in repair bills, about $150 at the laundrymat (not to mention all the loads of laundry we have done at my parent's and a friend's house), a trip to the doctor for a skin allergy that came from clothes washed at the laundrymat, and so much stress and extra time carting laundry all over that my wife and I are at our wits end and at each other's throats. So as a temporary remedy, until we can find someone who can actually fix it, we bought a used Whirlpool top load washer for $200.

Ernie of Derry NH (04/24/08)
Wow Wish I had read this before we bought the LG washer and dryer. We have the leak the smell and the burn marks in the dryer. Home depot should look out for us by providing some quality in there items they sell.Guess we all learnt a lesson I would hope.

Shar of Iola KS (04/24/08)
My husband and I bought a LG Tromm Front loader washer and dryer March of 06 from Home Depot. When we bought the washer and dryer we told the kid that we wanted the extended service plan since we were spending so much ($2300.00). Plus we bought a hot water tank. So all together we sent 2400.00 that day in Home Depot. After having the washer and dryer for one year and 2mos the washer would not spin the water out of the clothes, so I called Home Depot they told me i would have to call LG so i did that got the run around they said if i got a service plan with Home Depot i would have to call them.

So I called Home Depot the informed me i never bought the plan. I was so mad I called the manager of the store where i bought it and told him about the day i bought it and dealing with the high school kids who work there and had no clue as to what was going on. The manager hung up on me so i emailed the main office all they wanted to offer me for my innconvience was a $25.00 gift card. I didn't stop there i told them they had one week to make it right or i was going to the better business bureau. They replied to my email and gave me ref. #.

So i called and spoke to customer service and we got the store manager on the phone and come to find out his phone went died on him. They bought the service plan for me and found someone to fix my washer. It was the mother board that i guess controls the whole thing. Now that we got that fixed, we have come up with a leak and i can not find where it is leaking. I guess i can say i am one of the lucky ones cuz Home Depot made it right for me.

I would not tell people to go and by an LG washer and dryer because i think if you are going to spend that kind of money it should last forever not just one year. If there was a law suite i would want to join in on it cuz i dont know about the rest of you but were i leave money doesnt grow on trees. I feel as though LG could stand by there products better, but i guess that is what you get when you buy something and it doesnt say made in the UNITED STATES!

Adrian of Memphis TN (04/12/08)
My husband and I purchased an LG washer and dryer November 2007 from Best Buy. After a couple of months we noticed small puddles of water after washes. Best Buy sent out a service tech who could not find a problem, but we still have the problem. Now we're dealing with our clothes smelling like mildew along with the leak. Not only that, the dryer takes entirely too long to dry a load of clothes. We purchased this set with the goal of saying money and energy; however, it's costing us more because we have to re-wash clothes to remove the mildew smell and run two dryer cycles to dry clothes. I extremely dissatisfied with this product. I will be contacting Best Buy and LG first thing Monday, April 14, 2008 about the leak again, the mildew smelling clothes and the extended drying time. I hope that this is not a $2,200.00 lesson!

This is a serious loss of money because of the purchase and a continuous loss of money when having to re-wash and re-dry clothing or else be embarrassed by wearing foul smelling clothes or offering your guests foul smelling towels.

Katherine of Lantana TX (04/07/08)
Warranty service is terrible. Every company that services their washer and dryers are refusing to provide warranty service. This is deceptive.

Washer has continually leaked water on tile floor and has damaged wood in hallway. Clothes are damaged, towels are damaged due to molded odor that will not go away. Dryer does not dry clothes. It takes almost two 50 minute cycles to dry towels and some clothes. A class action should be filed. I would definetely want to be included in a class action suit.

Jack of Fort Pierce FL (04/03/08)
The smell of foul water is the problem. I shouldn't have to run an empty washer with bleach to try and get the odor out. The purpose of buying a front loader is to save time and water, not to use more. Of course the company says nothing and Best Buy still sells them. Yes, a 1,000 dollar mistake.

Pam of Fort Lauderdale FL (04/03/08)
I want to thank all of you for voicing your complaints. I was able to diagnose and fix my problem without calling a service company. I figured out the odor issue on my own very quickly, because I had a front loader before. You definitely have to keep the door open when not in use. Problem solved.

More recently I received an error message to clean the filter and drain line. What? I had a machine full of water that did not drain. I always wondered what that panel in the front of the machine was. Thanks to one of your comments, I know. I opened it up, took out the hose and drained it into a bucket. The water slowly went down in the drum. Then I took the bucket and put it under the other piece, and unscrewed it. That is where the filter is. The rest of the water came out and all the stuff that was causing the water not to drain in the first place. It seems that my husband washed a chenille blanket when I was not home. Bad idea. My suggestion is if you have animals in the house, or wash fuzzy clothes or blankets, you need to clean the filter every six months, just as a maintenance. You have to realize that, although expensive, these are just machines. You cannot expect them to perform miracles. You take your car to get the oil changed, you change the filter on your a/c or vacuum, so why not clean your washing machine? I think you will see that they will perform much better for you if you take care of them.

Linda of Locust Grove GA (03/26/08)
Purchased a front load washer March 2006. The first load washed caused the full bottle of washing liquid to fall off the top of the washer, bust and splatter all over the walls of my new laundry room. Put off calling for service because my husband continued to try and level the footings. After an entire year of trying, called LG to request service. No longer under warrenty. LG referred us to a local applicance service company. They charged a $75 trip fee to tell us their was nothing he could do about it. I can't run the washing machine when guests are over because it is too loud due to bouncing on the laundry room floor and echoing throughout my nice, new home.

Holly of Lexington SC (03/23/08)
LG WM2277 has leaked water since purchased. LG customer service instructed that it was too much detergent or incorrect detergent. Have always used HE Tide and also the recommended amount. It started leaking out front but now leaks out back vent and is an inch on the floor. We splurged on the set when we purchased it from Best Buy. After no results from LG we went to BB store where it was purchased. They said since it was one week over a year, that they could not do anything either. I am sure it is not the detergent since it is HE. The last time it ran was only a rinse spin cycle and leaked everywhere. THERE WAS NO DETERGENT in the machine. A lot of money for something that doesn't work correctly.

Miriam of Gardena CA (03/14/08)
We purchased the TROMM series washer and dryer. The first thing I noticed is that a regular load of laundry rarely takes under 50+ minutes on the normal setting. Sanitary mode can take over 2 hours to run. All of my whites and lights are dingy and grey. I have ruined all of my children's baby clothes and had to replace countless shirts, blankets, socks, etc. On occasion, the washer has actually stained clothing with yellow or greasy stains on clothing that was stainless previous to wash. The dryer sensor rarely actually dries the clothing fully so that you have to keep running it. We also have had issues with error codes on the display. THESE MACHINES ARE LEMONS!

I spent 2 years thinking it was me and my inexperience with front-loaders, only to find all of these reviews with people having the same issues. I researched online previous to purchase, but didn't turn up anything negative. We bought them when the WM2277HS first came out, so I am guessing that the problems hadn't come out yet.

Mary of Richmond VA (03/10/08)
I purchased a LG washer on 8/14/07 from home depot. I washed 1 load and got an error message. I called home depot and was informed that they would not repair or refund my money, or trade. They told me to call LG who gave me the run around. It took to sept 20 to get a repair man to fix it. Now it is leaking water and it's been 2 weeks to get an appt. It was for Friday, 3/7/08 and they did not come and did not call.

I was sold a defective washer. The set cost $3000.00 and was paid for with cash. We had to go to the laundry mat at the cost of $50.00 a trip for 4 trips.

Elizabeth of Lake Placid FL (03/10/08)
I would never buy an LG product again! I bought the LG front loader washer and dryer WM2077CW. They do not sell extended warranties, and they do not service you like all other appliance brands. Try contacting the company 800-243-0000 and ask questions before you buy their product. They are not customer service friendly! As a consumer, LG company and products do not compare to GE,Sears,and KitchenAid!

I have to pay to fix an expensive product that is already out of warranty after only 1 year. The product has already failed!

George of Naples FL (03/06/08)
I purchased the high-end LG front load washer and dryer from Home Depot. I can sum up the whole thing in one word: JUNK. If you read the reports on LG and still buy, shame on you. If there is a class action suite filed, I would join in a heart beat.

$2200.00 spent on junk with no repair available to me. I will have to pay to have it hauled away. My clothing is destroyed, and I will need to spend thousands to replace. LG OFFERS NOTHING.

Commiel of Hempstead TX (02/23/08)
I have had the smell problem with my LG WM2277Hw front loader. I have found the trick to cleaning it so you won't have to have smelly clothes. I know you say if I spent all this money I shouldn't have to clean it, but I can't afford to but a new one so I do the best I can. After you finish washing all of your clothes, take a dry towel and dry the inside of the gray rubber part just inside the door--go all the way around. Then get a Q-tip and clean out the three or four little holes in the gray rubber part. Then I usually leave the door open all night to dry up any excess water. Then get a big bowl and at the bottom of the washing machine there is a compartment to open and take the tube out and pull the cap off of it and drain that water until it stops. Mine usually goes about a half of pitcher. After that, unscrew the black thing inside and remove any pens or change from that compartment. I dry mine after all my washing is done, and I don't get the smell anymore. Hope this will help some of y'all.

Kim of Port Jefferson Station NY (02/18/08)
I purchased an LG Tromm Front loading Washer and Dryer from PC Richards and Sons approx a year and a half ago. Right from the start the washer screen read "Check drain hose" and would not allow the washer to run from day one. So here we have a new $2,000 set up that I can't use yet. PC Richards tells me that it may take a little while longer than other companies because LG is in Japan and they need authorization from them only. This went on for about 1 week but luckily I knew someone at PC Richards who worked very hard for me and finally got the machine swapped out.

Then came the smell. Not only have I noticed, but my entire family is complaining. Not to mention the embarrassment of people I work with and the people my husband works with either joking out loud or on the side commenting about our clothes stinking! This is a MAJOR EMBARRASSMENT. As for the replacement for the electronic problem that I was fortunate, this they have no answers except for asking us to run bleach in the drum once a week, which is ridiculous. We tried and it is useless. I have also had problems with whites turning to SILVER. Now the DRYER, Clothes need two cycles of drying in order to dry proper. Towels take forever to dry as do jeans.

Kathryn of Washougal WA (02/16/08)
Purchased an LG Tromm Front Loader Washing Machine. Getting LE reading and washer stops. Need to unplug and restart. Have to clean the thing constantly or get mold and smell. Horrible machine! Terrible service.

I can't believe all the comments on the web about these machines. They are a rip off and what can be done????

Cashiema of Philadelphia PA (02/11/08)
I purchased a LG front load washer at the Robert Stevens store in April of 2007. Within 2 weeks of purchase there was an error code on the machine 15 mins before completion and the machine would stop before completing the rinse/spin cycle. I would turn the machine off and hit spin cycle for it to complete what it was doing. On the 1st few occasions it would work, but after a week or 2 nothing I did would make the machine complete its spin so I checked the receipt to see their return policy but it had nothing. This is when I called Roberts Stevens, 31 days after purchase. I was told that I missed out because the purchase exceeded the 30 day window and there is nothing they can do. I explaind to them that it is not stated on their receipt and was told it's pasted somewhere in the store.

I was given the name and number of Bakers appliance repair to have them come out to do the repair. I did not want it repaired because how can a new washer start giving problems within 2 weeks of purchase? This started a disagreement and I was clearly told to go contact LG appliance regional manger and was hung up on by an employee at Roberts Stevens. I called back and spoke to the manager/supervisor who apologized for the employee's actions and tried to handle the issue, I called Bakers Appliance repair and they have come out 3 times within these 10 months. Now it's broken again and after spending almost $700 for a brand new washer for convenience I have to be going to the laundromat to have me and my families laundry done, paying $30 each time I go. I wouldn't mind LG taking back their washer and give me my money back.

Constant calling and being verbal abused by Robert Stevens staff, burning gas and wear and tear on my vehicle, leaving my infant, toddler and daughter to go to the laundromat, paying $30 weekly to have laundry done, additional stress thinking about my $700 being wasted, and increase in my electric bill because I had to keep restarting the wash cycle thinking this would help the situation.

Justin of Basing Ridge NJ (02/09/08)
I purchased an LG Tromm washer and dryer in October 2006 from Home Depot. The LG's have been HORRIBLE. The washer shakes horribly. I was told to strengthen the floor. (Would have been nice to know before I bought it.) I have a hortendous moldy smell all of the time. The dryer never dries. We have to run the dryer multiple times to get clothes dry. LG says this is normal as does the repair man. LG is bad, and Home Depot has lost my trust.

Mark of San Diego CA (02/05/08)
I purchased an LG WM1814CW front loading washing machine and an LG DLG2524W front loading dryer from Home Depot in March 2006. After reading the postings on the website, now I know why my towels never smell clean and the washing machine itself smells moldy. My biggest problem is the dryer burns articles made with thinner material. The burn marks are the same now as they were before the drum was replaced. The burn marks show up after about 10-11 months of use, and are small, chevron shaped burns. I feel somewhat lucky compared to others, but I will not buy anymore LG products.

Lisa of Oceanside CA (01/31/08)
I bought an LG WM2277HW and am having the bad smell and turning clothes from white to gray. I called LG, they suggested I go buy a product called Whirlout, they sell it at Home Depot and run it though 2 hot cycles because I have detergent build up. I am willing to try anything not to lose anymore whites. Way to much work for me. I will never buy LG or front loading again. It I hadn't spent this money I would be replacing them, but I can't afford to.

I have replaced all my whites, over and over again. Also, replaced all my towels because I thought that maybe it was my old towels but it is not.

Beth of Conroe TX (01/24/08)
We purchased a set of the LG Tromm washer and dryer in March of '07. Almost immediately we noticed a very moldy smell in the washer, plus it vibrated when spinning. The dryer did not completely dry the loads and needed to run on a double cycle each time I used it. I called 2 repair companies, who came out and checked both units. Each said that there was nothing wrong with them and that my complaints were typical problems associated with front loading washers and that the dryers, being made overseas, were calibrated to different drying standards. I've been told that I have to do weekly or monthly clorox wash cycles and, then go through several steps to drain the unit afterwards to keep the mold down. Had I been told when was looking at these units that this was what I would have to put up with, I never would have bought them, especially for what they cost.

Neither Home Depot or LG will take responsibility for the lack of full disclosure. I have to let the door of the washer hang open at all times to keep the smell down, and still it is noticable. My laundry room is off of our entrance hallway and people walking in see the door hanging open and can smell the mold. It's quite unsightly and unpleasant.

Kevin of Troy OH (01/22/08)
My wife and I bought the front loading LG TROMM washer and dryer in late 2006 from HHGregg. We splurged but felt it was time for a nice set of machines that we could keep for a long time and wanted to have nice machines to fit our new home. BIG mistake! Our clothes smell like mildew terribly. I have had to purchase all new T-shirts and and socks because of the stench. My wife leaves the door open to the washer after every load, and she runs vinegar cycles with no clothes a few times a week. This is insane. It gets worse! The dryer takes hours to dry a load. The cooling light is on 24/7 no matter what setting you use. If you put it on auto, it shuts off in 10 minutes, and the clothes are soaked. I have shortened the dryer hose, cleaned it many times and nothing fixes it. We constantly have baskets full of dirty clothes because we can never get it caught up with two children and our own clothes. Then remember if you do finally get them dry and wear the clothes, if you perspire or get warm in them you get a terrible musty smell coming from your shirts. It's sick, really.

I am about ready to just trash them and move on, but it's a lot of cash to be throwing away. It's not right. Do not buy these--just look at all of the complaints out on the web. I was simply searching the web for anyone knowing anything about the cooling light staying on, and I can't believe all of these problems that people are having. Just think of all the people who are not searching out here.

Barbara of Cottonwood AZ (01/11/08)
This LG washing machine was purchased three years ago and has been out of service approximately 11 months since purchase, with many repairs. This last repair was done 24 hours ago, and again the machine is not working after being broken for close to three months this last time. I wrote to LG on December 20th and have not had the courtesy of a reply. I am now going to the Better Business Bureau for the State of Arizona.

We have had to pay for doing our laundry at an automat which in addition to the cost, has cost my time which as an artist I earn approximately $100.00 per hour. So my approximate damages are around $8,000 by the time I count travel, gas, machine expenses and time spent in the laundromat. In addition there is the emotional stress of having to constantly try to obtain results for a repair of a machine that broke after only two months of use upon new purchase and has continually broken down.

Tracy of Lexington SC (01/09/08)
I bought a brand new LG front load washing machine on August 15, 2007 at the cost of $900 and have had to call for repair 3 times for the same problem. I haven't been able to use the machine since the begining of November. After 5 visits and 3 parts being replaced the machine still does not work. When I contact LG they just say that they will send someone else out to fix the problem. LG 's policy states that if a machine has to be repaired 3 times they will replace it but haven't done so in this case.

I have had to use the laundromat to wash my clothes as well as taking a half a day off of work for each of the 5 visits.

Melinda of Kirksville MO (01/09/08)
I bought an LG front loading washer WM2277HS in May 2006. I had the machine for less than 1 month and noticed a mystery stain on new light, colored shirts with the first wash. Thought this was from dryer sheets so switched to liquid fabric softener. Exchanged clothes for exact same thing, washed the first time & again notice mystery stain (resembles clear grease stain) and I thought this time it was the fabric the clothes were made from. After several months, I noticed my white wash clothes slowly turning grey and I thought my husband was using them to wipe his work boots but he swore he wasn't. After about a year, more mystery stains and ruined clothes that were grey, so I did a search on the internet and found others having same problem. I emailed LG and got same canned reply that I had not been following manufacturer recommendations so I did what they said to do, wipe the seal after use, run bleach cycle once a week, drain system and clean filter, etc. I bought new washclothes & after a month, noticed them turning grey! I sold the stupid machine & matching dryer and bought a Maytag top loader. As of today, I have had it for 2 days and my clothes already look cleaner, and are much softer (didn't realize this issue until my new Maytag washer and dryer set). I also noticed with my new Maytag set that I can have a load washed and almost dried in the same time it took to wash a load in the LG. Didn't realize this inconvenience until now.

Lori of Altaloma CA (01/08/08)
This washer is horribel. My clothes smell better dirty than washed. Black mold breeds in the front drum, I have to peel it back and wipe. I can't reach all of it, I've tried bleach, baking soda, vinegar, etc. As soon as you put a towel to your face after a hot shower, You have to take another one to get moldy spore smell off your skin.

I've had damage to 65 towels and all our clothes.

David of Opelika AL (01/03/08)
I purchased a new LG washer and dryer in late 2007. From the first load, the washer spin cycle shakes the whole house. We can feel the vibration all over the house. Can't keep this up. May cause structural damage if something is not done.

Sajan of Cochin OTHER (12/30/07)
My LG washing machine (Model 9031) and dryer are not working.

Jack of Newmarket OTHER (12/29/07)
For those of you with issues regarding mold, smell, etc with LG frontload washers ... here is the solution. Leave the door open when not in use. The difference between front load and top load washers is that front loads seal when the door is closed. This doesn't allow moisture to evaporate. I have the lg tromm front load and have no issues with moldy smell since I started leaving the door open. I realize this may be an issue depending on where your machine is installed, and considering the price of these machines, shouldn't happen. Hopefully it will help someone. BTW, I do have a leak somewhere!

Joseph of Austin TX (12/17/07)
We purchased a LG model WM1815CS washer in Dec 06. We spent a year trying to get the machine repaired so that the clothes would not smell after being washed in the machine. LG replaced numerous part trying to fixed this problem. They also asked us to do somethings that we consider unnecessary when you purchase a new high end washer suchas, run a load monthly using bleach or vinegar only and they wanted us to drain water from a reservoir in the machine. Draining the water is all but impossible because of the location of the drain hose and/ or the design of the machine.

Clothes have to be washed numerous times to get them clean. This is time consuming and expensive. I had to design a small put to remove the water from the reservoir.

Joanna of Escondido CA (12/13/07)
I bought the washer a year ago, and it has been out of service a total of 2 months in that time, starting with a pump replacement when it was one month old, various errors, leaks, and now the motor is gone. I have the same problems with odors that others do. I am taking LG and the dealer to small claims court.

Christine of Perth OTHER (12/13/07)
We purchased the LG Washer/Dryer two months ago and after attempting to dry a few items only to have them come out hot and wetter than when they went in,  we called a service representative. It took him three weeks to show up, only to tell me that I needed to have the machine totally full in order for it to dry, and that it would take around THREE HOURS to dry. This is normal? To wash my clothes it takes an hour and a half which is twice as long as a normal washer. I rang LG to demand a refund and they said they don't do refunds and to ring the store. I rang the store and they said to ring LG for a Refund Authority Number. I rang and got the same story again, ring the store. I wish I had researched this useless machine two months ago. I will never purchase another appliance from LG.

In five months I will be drying nappies for three hours a day. Apparantly the dryer takes 71litres per dry cycle, so much for water conservation, the main reason we bought it. I have spent less on a car before and got more satisfaction.

Christa of Columbus NJ (12/09/07)
I bought an LG washing machine in 12/2005 and have had nothing but problems with it. There is mold in the washing machine seal, and it smells like mildew after you use it. I had the system board replaced 1.5 years after purchase (not under warranty), and now the engine is overloaded and needs repair again. It also leaks water at times. I have called LG to complain many times and they will do nothing for you. The washing maching is not even 2 years old yet! I do not recommend LG appliances.

Tanya of Murrieta CA (12/09/07)
I bought the LG Tromm front loader about a year and a half ago. I have had problems with it from the beginning. My biggest complaint is the dingy, gray-looking, stains. They are mostly noticeable on whites, but I have seen them on colors as well. Sometimes they are small hole size stains (like the size of the holes in the drum) but mostly large, splochy stains. I have four children ages 2-11. I have rarely had problems getting stains out of my clothes until now. The gray-looking stains DO NOT come out, period. I have been very patient from the start. I thought it was me because I was new to the front loaders. I tried everything suggested. I even stopped using fabric softener (non-concentrated). I tried using very little soap. I clean the unit regularly. I leave the door open when not used. I GIVE UP. It should not be such a hassle to do laundry. My next complaint is the smell. I have horrible smelling clothes and I hate the moldy-like smell in my towels (with or without softener). I tried more water, extra washes etc. They still stink. The repair men are nice but they admit they have no clue to the stains. They shrug their shoulders and guess like we all do. I'm going back to the traditional machines regardless of the so called perks about front loaders. I can't afford to toss 3 plus items (literally) of clothing per wash.

I every single load of whites I do, I get stains. I also have horrible smelling clothes, especially towels regardless of regular machine cleaning and so called repairs. My guess is that the stains are mold related.

Santhanam of Bangalore OTHER (12/08/07)
I bought a front loaded washing machine with the belief that the company has some good after sales support. Within 02 months of the purchase the washing machine had a break down and the same was informed to the authorised service center, a person came and told that the break down is not a manufacturing defect (as if I had made it purposefully). Further we had a long debate and told him that the break down can only be some minor problem as the same had occurred within 02 months of the purchase. He declined to accept nor turn up after the visit.

Now that having spent Rs.20,000/- on this equipment, I am in a dilemma what should be further done, the worst thing is that the company is least bothered about the after sales support. With this experience I would NEVER RECOMMEND any PRODUCTS OF LG (So called LIFE's GOOD) which has made my LIFE miserable. My recommendation to my worst ENEMY is NOT TO GO FOR ANY OF THE PRODUCTS OF LG.

Wendy of Lansing KS (12/07/07)
My complaint is basically the same as most others. I am the mother of 5 young kids and obviously am always doing laundry. The moldy smell and mold itself under the gasket comes back about every other wash, even though I have done all the customer service people say as far as wiping it down and leaving the door open, among other things. I don't know about any one else, but is it not more work to do these up keep things than to throw in the laundry itself? Then all these measures don't even work!!! I am so mad because many of us saved our hard earned money to supposedly get a great high tech, money and water saving item and instead would have been MUCH better off either keeping our old 20 year set of washer and dryer or just spent a fraction of the price we spent on another set of say, Maytag? Why is it so true that you pay 3 times the price now days, but get only a fraction back in quality? I am almost ready to cut my losses and beg my husband to just please get me a cheap set like my older ones and get rid of these pieces of junk!!! Are these going to be recalled and will we receive any of our money back ever?? How many complaints does it take for anything to happen? I have never been so mad and disappointed in a purchase as I am now.

Lost over $2000 and money isn't easy to come by here!!

Heather of Londonderry NH (12/05/07)
My LG Tromm frontloader washer machine smells like awful mildew it makes my clothes and my house smell like mildew. The washer machine is only 6 months old. I spent alot of money on my washer with the intention of having it for many years.

Richard of Berlin Heights OH (12/02/07)
My washer makes clothes smell very, very bad. Nothing helps. It is also very shaky which doesn't help leveling either. Finally, the pump makes a terrible noise.

I have had clothes ruined and bought new towels and washed them before using them and now their ruined.

Bridget of Howard Lake MN (11/26/07)
We bought an LG front loader washer/dryer to replace our Whirlpool which died after 18 months. We already began frustrated! First mishap was tags were getting caught in between the dryer drum and the seal by the lint trap. Called service - they came out a tighted the seal and left. I came down to my dryer to find that the servicer hadn't even put all the screws back in and my lint trap was hanging! So, we called service to come back out to fix. Tags were still getting caught so we called service again. This time the drum was replaced and the problem has been fixed. Then my washer started to smell moldy. A friend told me to run a bleach load and to wipe down the plastic part of the door on a regular bases, which I have done and the moldy smell is no longer in my clothes and towels. (I use a Lysol wipe on the door.) Then, my dryer about burnt my house down. I smelled plastic burning and found that the electrical hook up in the top display was melted and the wire was about to be exposed. OH MY GOD! I could have lost my house and my family! Called LG immediately. It took 2 weeks for someone to come out and we were told they would just come and recommend we get a new dryer since it almost started on fire. All of a sudden, approximately 1-2 weeks later, we started receiving replacement parts in the mail. We called LG and again demanded that we receive a new dryer and that we would not accept our dryer being fixed. If it were to start on fire, any damage could be denied by our insurance since we know about the defect. Guy came and fixed the dryer - it has been sitting unused. We have requested to speak to managers and have a 1 week waiting period. A manager was supposed to call us back and it has been 2 weeks. We called today and sat on the phone for another 45 minutes just to request to speak to a manager and again demand a new dryer.

We have not received any money as promised by LG representatives for the inconvenience of not having our dryer. I have had approximately $50 in clothes since ruined due to not having my dryer. Since our insurance could deny a claim for any damage due to that dryer, we have basically lost the cost of the dryer, which I believe we paid $2200 for the set with extended warranties (which I believe are now a bunch of crap!). If an attorney is reading this, I would very much like to know if I can sue over this. I don't think it is unreasonable for a person to ask for a new dryer after it almost burns your house down - especially when the dryer is only a few months old.

Danny of Elk Grove CA (11/26/07)
Have LG Tromm Model # WM2277HW and dryer Model # DLE5977W. After taking clothes out of washer, there are what appear to be oil spots on clothes. Have re-washed and they are permanent. Not everything gets the spots, just some of my clothes, and it doesn't happen every time.

The stains do not come out at all. So, I have to keep buying clothes, sheets--whatever I wash.

Danny of Elk Grove CA (11/26/07)
Have LG Tromm Model # WM2277HW and dryer Model # DLE5977W. After taking clothes out of washer, there are what appear to be oil spots on clothes. Have re-washed and they are permanent. Not everything gets the spots, just some of my clothes, and it doesn't happen everytime.

The stains do not come out at all. They are permanent. So, I have to keep buying clothes, sheets, whatever I wash.

Oli of Vandaliai MI (11/05/07)
Before Christmas 2005 we purchased a LG Tromm frontloader Model: WM2277HW, from Best Buy. The salesman at Best Buy told us this was the best washer we could buy, that is was an awesome machine. And that it would be perfect for us, since we, run on a slow day, two loads of laundry. Almost immediately we started having problems. The LE or OE codes would come on repeatedly and we would have to manually drain the machine even though there was nothing plugging the drain. The electronics on this machine gave us repeated fits. The door would lock and stay locked; error code would stay on for a day or longer; and worst of all the machine will randomly stop in a middle of a load-with anywhere from 3-35 minutes left in the cycle. By summer 2006 the door started leaking and the detergent dispenser started leaking. We had to have the door mechanism replaced. Then we had to have the entire door seal replaced. A bearing was replaced when the washer started making ungodly noises. Error codes continued in random inervals shutting the laundry down for days at a time. During this whole time I started noticing the greying and smell in the clothes. I thought this was related to the machine continuously shutting itself down while full of clothes and water. Now I realize the machine always does this to the clothes even when we get lucky and have a two or three day washing run with limited shut downs. The door still leaks and the loud noises are back with a vengence. PLEASE DON'T BUY AN LG! The customer service at LG is the anti-customer service. When I called for about the tenth time a few weeks ago, they said there is nothing they could or would do, but thanked me for giving them the information, so they could pass it on to their factories in China in order to improve the machines. LG-Life is NOT good!

We paid close to a $1000 for this machine and have spent several hundred dollars on repairs. Most loads have to be run 2-3 times before the cycle will complete, thereby using that much water water and electricity. The whites are grey and faintly musty smelling. The machine smells and black mold developes quickly on the door seal.

Nichole of Berwick ME (10/31/07)
I purchased an LG front loader washer from Best Buy 4 years ago. It is turning my white clothes dingy, gray/brown. There are also mysterious stains that show up on my white clothes. It doesn't matter how much bleach, etc. I put in the washer--they get more and more dingy. Best Buy is coming out to look at it this week as we have a 5-year warranty.

I have to re-buy whites (undergarments, socks, shirts, etc.) for my family of four every 2-3 months.

Carol of Freehold NJ (10/29/07)
The front load wash. mach. around the rubber gasket area stays wet when wash is done and has become moldy and has a terrible smell of mold. The company tells you to leave the door open, but that is not an option for me since it's a pass through laundry room and the door cannot remain open the area is too narrow. I do leave the door open overnight, but the machine has such a black mold buildup in it that it does not help. It's really a health issue and the company has no solution. I have been calling about this problem since the machine was only 1 month old and now I have it 1 yr and 3 mos.It was very high end and I paid $935. for it and the company has no satisfactory solution. It is definately a design flaw that the gasket cannot be dried and the moisture turns into black, thick gunk of mold.

This machine has made me sick to my stomach on many occasions the mold odor is so strong in my laundry room. I can hardly stand to use this machine.

Kendra of Atlanta GA (10/17/07)
June 2006 we bought a house with a laundry closet that required stackables. So I gave up my used $200 Kenmore toploaders that had been serving me well for years and got an LG front loading washer & dryer. I was actually sort of excited to get such a cool high-tech washer and dryer. Oh the money and water I was going to save! Oh how clean my clothes were going to get with this great machine! And I'd save on detergent? What a win-win situation!

Imagine my HORROR, shock, disappointment and FURY to discover this thing is a complete and total DUD. From the very beginning, the washer has smelled like a musty old gym locker (or worse). I even became diligent about taking stuff out of the washer soon after the cycle finished, instead of sometimes leaving them in there for 2 days because I forgot about them. Nothing mattered... the thing stank and then... so did my clothes.

Vallee of Sanibel FL (10/16/07)
We bought the LG 4WM2277HW washer and dryer on 5/6/06. From the first week on, our clothes have smelled. As all the other complaints I've read, there is always a sour and moldy smell not only inside the washer but also permeating our clothes. Bleach, vinegar, baking soda, every brand of HE laundry soap, Febreze...NOTHING makes the clothes smell good.

Then a month into owning it, I got the first of many OE error codes indicating the drain filter is clogged. In my entire life, I have never owned a washing machine you had to constantly drain buckets of water out of then clean a filter on. That in itself is enough to never buy one of these machines. But I have one better; anything you put in the washing machine by accident (coins, key, paperclip...whatever) can make it directly into the drain pump motor! on 8/3/07 a large plastic belt snap came off of my husband's Columbia fishing shorts and lodged right in the motor. I really would like to know how an object almost 2 inches long and over an inch wide was able to get out of the wash basin in the first place, let alone go directly into a motor! We got to buy a $195.00 motor and spend around another $300.00 on labor.

Patty of Aztec NM (10/16/07)
My husband and I purchased a LG frond load washer WM2277HW and dryer set Jan 23 2007. At the end of Feb/beginning of March the door lock took approx 10 min to release following washing clothes. A service person came and changed the switch - didn't help, ordered the electronic control panel, it came in about a month later. LG send the wrong part. The service man was able to get the washer to work anyway. This process took approx 6 wk to 2 mo.

In Sept., the the same door would not lock. We can't use the washer at all. Service person came out, decided to replace all parts connected to the door since this was the second time the situation has happened. Came back 1 to 2 weeks later with the door switch and said that he hoped it would work because control panel (and any anything else he might have ordered) was on back order from the company. He also said this was the last service call he would make under his LG contract.

Their customer service dept told us, if they could not find a service person 30 days after the original complaint that they would replace the washer. Their customer service representative - Bonnie - today told my husband that the original service person told them 'there is nothing' wrong with the washer, then hung up on my husband when he asked for our money back. And here we sit, supposedly waiting for another week for someone to come 'look' at our machine and determine what is wrong with it - again. We spent $974.99 on a washer 9 months ago that has been in dis-repair for approximately 3 months.

Pam of Missouri City, TX (10/14/07)
Purchased front load washing machine two months ago.  I anticipated that the machine would leave a little moisture inside but not a substantial amount of standing water. I have to literally scoop out the water and towel dry the interior. This is a nuisance not to mention a safety hazard.

The potential to damage the door is heighten because users are instructed to leave the door open.

I was considering purchasing the matching dryer in December. NOT ANY MORE!!!.

Clayof The Woodlands TX (10/13/07)
We purchased an LG washer and dryer in November 2006. The washer has a mildew smell and we have cleaned mold out of the washer. We run the washer with bleach and the smell continues. Neither Home Depot nor LG will do anything about it. Do NOT purchase an LG washer.

Carolyn of Dade City, FL (10/13/07)
So far LG electronics is giving me the runaround on my new front loader washer and dryer. The washer has water pouring out the front, needs a new motor and control panel.

The dryer takes two hours plus to dry little loads of laundry.  No one will take responsibility.

Catherine of Fort Wayne IN (10/06/07)
We purchased an LG washer & dryer in February 2006. We first noticed a smell shortly after they were installed and the odor became increasingly worse. We contacted the repair service and were advised that this was a common problem with the LG washer. We were told to clean the trap and run a bleach load once a week. What a joke, it didn't work. I contacted customer service at LG and was told to run a bleach load once a week and clean the trap. Also to leave the door open. I informed them that we were doing that and it made no difference. I also told them that there was a black mold on the door seal. They said just wipe it off with a bleach rag.

I also questioned them about telling people to leave the door open and the possibility of a child getting in and closing the door. They had never thought of that. DA-A I asked them, what the Consumer Product Safety Commision would say. I have never had to work so hard to be able to do a load of wash. I should have kept my old Whirlpool. LG is pitiful in their products, customer response and service. I would throw them out if we hadn't spent over $2000 on them -and then again maybe I will do just that :-(

Fay of Cape May Court House NJ (10/04/07)
My washer was under warranty. So I called for servive because I had a mildew odor and what appeared to be mildew on the front rubber part of the wahsning machine (on the inside of the machine). The service man told me, to run cylces with hot water and bleach once a week. I did this for six months--every week, as instructed. It HAS NOT made a difference. Our clothes continue to stink and the mildew has yet to go away!!!!!Not to mention the water that leaks out during cycles---but I was told, taht was common. Very frustrated and disappointed!!!!!!!!!!

Stinky clothes. I've had to run about 5 times more the amount of cycles. Resulting in more dryer time. Stressed and fed up.

Kristina of Madison WI (10/02/07)
Bought the front loading washer to be more economical...using less soap and water. This washing machine leaves a terrible smell on your clothes and towels. Inatially I thought it was something I did wrong. Since I have washed laundry for many years in many different machines. Also it leaves our clothing dirtier than before we washed them. It leaves stains on our clothing that was not there when I put the laundry in the machine. It was not until reading many other consumer reviews that I was not alone with this terrible situation. Especially since the cost of these washing machines is greater than a lot of other options out there.

Jeff of Olmsted Falls OH (09/25/07)
Purchased LG front load washer m/n WM2277HS on 3/25/07. Horrible rancid smell from wahser that is now attacking cloths. Have followed advise of running machine through wash cycle with bleach as indicated, zero results. Keep door open all the time, zero results. Have looked at hundreds of complaints on internet about the same problem with zero results from LG. We must join together and make LG eat every one of these washers or come up with a solution that works. Any attorneys out there wanting to file a class action suit should count me in.

Elizabeth of Smyrna TN (09/24/07)
The LG TROMM Washer/Dryer set is a piece of scrap metal. I've done everything that LG has told me to do and yet I still get the moldy smell. Seems to me that this is a problem. We all need to get together to do a class action lawsuit. This is the only way to get the word out to those who are not so technically savvy. Techs came out and gave us all kinds of excuses. We've already done all that since the beginning and we're still having this problem. Fire the designers if this is a bad design.

Thousands of dollars in damaged clothing. Thousands of dollars in wasted water, not to count the time it takes to run this washer and dryer.

Charlene of Napa CA (09/20/07)
(1) I purchased the washer/dryer combo in December, 2003. The washing machine leaves a PUDDLE OF DIRTY WATER in the rubber seal of the door. It has to be wiped off before removing the clean clothes or they will drag through the puddle and get dirty again. I have to leave the washer door open after every usage to dry out or there will be an AWFUL MOLDY SMELL accumulating in my washer(smell is much worse in hot weather!). I've never had this happen with a washing machine before.

(2) This is a new complaint I have not seen as of yet...this washing machine utterly DESTROYS MY WHITE CLOTHES. It leaves them with a DINGY GRAY COLOR THAT WILL NEVER COME OUT. It doesn't matter how big or small the load is or weather I use hot or cold water or if bleach is used or not. It makes no difference. I have put brand new blouses and undergarments in the washer and they are never white again. My husband works in a hospital and must wear white uniforms. These uniforms have become completely dingy and gray after washing and only become worse and worse till he just cannot wear them anymore because it becomes so embarrassing. He then has to get new uniforms.

(3) From time to time I discover LARGE'DIRTY SPOTS' on my clothes after removing them from the washer. These are not on the clothes prior to putting them into the washer. They can show up on any garment but usually more on the cotton fabrics. I don't know what these 'dirty spots' are. They almost look like an oil. I cannot get them out.

I can only imagine this is happening because there is not enough sufficient water to wash and rinse the clothes thoroughly. I can never wash my white clothes in this washer any more. If this is how dirty the white clothes are coming out, the dark and colored clothes are dirty too, but you just cannot see it as well because they are dark. I am greatly disappointed. A washing machine at any price should not make your clothes look dirtier. A washer like this should not be on the market.

Had to replace at least 25 uniforms and 25 white T-shirts in last 3.5 years. 7 blouses, 3 night gowns, 12 undergarments. 5 bath towels. Numerous hand towels and countless wash clothes.

David of Shreveport LA (09/12/07)
Purchased LG WM1815CS clothes washer. Since having it clothes have smell. Have tried three dtergents all HE of course. Called for service. Repairman says to run Sunlight through machine occasionally. Try Sunlight, doesnt work... LG customer service says to use bleach and vinegar washes... dont work. Customer service tells me it will be my cost to have the drum cleaned. Also, drain has started overflowing. Cause a residue caked up on the inside of the drain pipe and surely through my entire drainage system. Was told to use only 3 tablespoons of detergent...not in book. And use WhirlOut to clean drum. Not in book or available for purchase locally. Customer service would only give the numbers of local repairmen and said to call them at my expense. They refuse to admit they have a problem with the design the customer care reps blame it on the consumer.

Clothes have stunk for almost two years. Cant just wash and go... have to leave door open, wipe rubber seal, run extra empty bleach, vinegar, and Sunlight loads increasing my water comsumption, plumbing problems due to residue, and to think I spent over $2000 so I could have a matching set.

Keith of Montclair, NJ (08/30/07)
Machines still under warranty, less than six months old.  The dryer will not dry my clothes and the washer smells like mold, as does my house.

Customer service is horrible. I paid around $2,000 for machines that do not work.

Carol of Broomfield, CO (08/30/07)
This washing machine is over the top with problems. It holds dirty water and smells badly which infects the clean clothes. The large seal holds dirt and water and needs cleaning out after every wash load. Ridiculous! It sounds like a turbo jet is coming down the hallway during the spin cycle.

Countless repairmen have been called because it is under an extended 5 year warranty through Best Buy. Nothing can be repaired because the problem lies in the bad design. The company agrees that there are no fixes for their inadequately designed products. The consumer is left to suffer their losses.

Lynn/david of Bullhead City AZ (08/22/07)
I submitted a prior report or two on the front loading LG machine having a musty/moldy smell all the time. I have finally found the real solution -- STOP using commercial detergents and fabric softeners (they build up between the drums causing the musty/moldy smell). START using Maggie's Soap Nuts (all natural - grow on trees and available at Whole Foods or www.newstarget.com and other internet sites.) Make a liquid out of them by simmering them in water, squishing the soap out (I used a potato masher) and then mix the liquid with some water and store it in an old detergent bottle. Pour it into the liquid detergent compartment of your washer instead of detergents - VOILA! -- no more smelly machine or clothing and it's better for the machine, your health, your clothes. your septic tank and the environment! Note: www.newstarget.com is working on getting these in bulk to cut the cost in half! NOt cheap right now -- but you won't need fabric softener anymore!

Found the answer to my problems on my own with no help from the manufacturer!!

Sylvia of Delray Beach FL (08/01/07)
I have purchased the Tromm washer and dryer set about a year and a half ago. First my washer's electromic panel stopped working and I had to wait aver a month to have it fixed. Now, my washer and all the clothes smell like old, moldy rugs. It has been happening for over a month and we have been trying anything and everything to have to stop. It is a horrible. LG stinks and their customer service is the worst. I am telling all my friends not to buy anything by LG.

@

David of Glen Burnie, MD (07/30/07)
Our LG Clothes Washer has excessive vibration during spin cycles. The whole house shakes! Nail pops everywhere, cracking grout on the tile floors, things dancing off shelves, light fixtures rattle, etc.

I thought that it might be out of balance so I had a LG service man check it out.  He said it was fine - IT SHAKES THAT MUCH!  My next door neighbor has the same model washer and dryer and is experiencing the same problem. I looked online and there are many more unhappy people.

Dina of Warrenton VA (07/28/07)
Purchased the LG Washer & Dryer about 3 years ago. The washer leaves clothes smelling like mold. The washer itself stinks like mold. Stopped using both machines about a year ago. Purchased a standard top loader and installed it in the basement. The dryer took literally hours to dry. The sensor setting never worked. Called LG several times. Did everything they suggested bleach, Tang, cleaning out the gasket after each use. My husband who purchased these for the businesses he manages, had to replace them. Useless. The $2000 LG pair are paper weights only.

Kelly of La Jolla CA (07/14/07)
Dealing with the mold issue in my front loading 15 month old LG Tromm - wondered why all my towels keep smelling once they get wet...after looking at my washer more closely noticed the grime, mold and build up around and under the gasket. LG recommended vinegar, bleach, running the sanitary cycle blah, blah - nothing works. They then referred me to an authorized technician who took the gasket off and could not put it back on. I spent all day on the phone to LG and the useless technicians they referred me to as their authorized reps. Finally, found someone who put the gasket back on, but he admitted the mold problem won't go away, the best you can do is to clean if after every wash!! I've got time to do that with two toddlers at home!! Won't ever buy LG again

Allen of Franklin TN (07/14/07)
We purchased an LG front loader washing machine from hhGregg with an extended warranty contract. The moldy smell after several months was so bad after every wash. If you leave clothes in there for even a couple of hours they smell. I have to use bleach between cycles to rid the smell. Customer Service told me that mold is not covered by the warranty contract and I'd be charged for the call. I told her this isn't just mold but has to be a machine defect causing it....she was like too bad. Unbelievable. LG should offer a fix.

Evelyn of Lima, OH (06/30/07)
I have problems with my LG waher and dryer. Dryer will not dry clothes on the sensor setting and the washer leaves greasy black residue on clothes. LG has sent out service people who freely admit that they don't know how to fix these machines.

I spent $2600 on the pair and they don't work - and can't be fixed - and they are under warranty?

Debbie of Mendon, Mi 49072 MI (06/18/07)
I purchased an LG front loading washer and dryer from Best Buy in Kalamazoo, Michigan in December of 2003. By February of 2004 my dryer was making a terrible noise and I called the 800 number for LG and after several tries they scheduled an in-home service call. The person that they sent had never even seen an LG appliance before. (Now we had called a dealer that handled LGs before we purchased these appliances as they were very expensive and we had never spent that much money on a washer & dryer before. They gave them rave reviews. When we called them to service ours they didn't come to our area for service.)

Well, our dryer was serviced and that lasted about 2 months when the control panel went out and again we had to have a service man come to the house. I again took time off work to have this done. About a year later I start finding bearings in my clothes from the dryer and now it makes a terrible thumping noise when it is running. My washer also has now started to put hot water into my cold water washes. Everytime I call LG I am put on hold for so long that I hang up before I ever get to talk to a service rep.

I am so disappointed in these products and the money that I have wasted. I still have my 20 year old set in the basement and may have to bring them back upstairs and start using them again. My husband will not let me forget that I had to have these expensive appliances and now can hardly use them. I am so glad that I did not buy the LG refrigerator as we had planned.

Edye of Irmo SC (06/08/07)
These two items were very expensive and I have had more repair problems! No one works on them and when they do, they are very expensive. I hate these products! Don't buy them!

Jonathan of Hickory NC (06/05/07)
We bought a brand new LG washer and dryer from home depot. First home depot did not even set it up. They said that they did not have the right parts (ie hoses, etc.). So I had to buy a dryer vent hose that was a little longer than the one that I had. I put it together and set it up. The washing machine was actually moving to the other side of the laundry room when it was in the spin cycle. I called LG customer service and explained the problem and they referred me to a local company to come and service...not Home Depot. The local company came out and leveled the unit and set it up correctly. After 6 months, the washer started smelling like mold and the clothes came out moldy. Called LG customer service and they told me that I had to empty the reservoir and clean the filter on the bottom of the machine. Still smelled. Called again and they told me to run bleach through the machine. Did that and still smells like mold. Called again and they are going to send out the same local repair service again to steam clean the unit. When I spoke to the local repair company which is also one of the largest local appliance stores in town, I found out that they no longer show the LG washer or dryers on their showroom because they have too many problems with them. He told me that they have problems with 6 out of 10 units sold and it was too much in repair cost...They will not sell any more until LG rectifies the problem.

Right now we can not clean our clothes without them smelling like mold. We will have to wait until the local repair service comes out before we can wash our clothes and we do not know if that will even work to remedy our problem.

Robert of Tulelake CA (05/15/07)
2005 LG Dryer is poor design. Have had serviced 3 times and the unit is still not operating. LG will not claim responsiblilty or offer replacement for the faulty design. Its a well known fact that both washer and dryers built in 2005 have design problems. Just go online and you can see the many postings about the LG washer dryer problem.

We have a Bed and Breakfast and rely on our appliances to keep our business going. $600.00 for repairs and I could have kept the old Kenmore.

Ed of Haslet TX (05/07/07)
Purchased a LG washer & dryer from Best Buy. Have had the dryer replaced with in one year. The washing machine leaves clothing smelling like old rags. I have cleaned the gasket--keep the filter clean-run white vinegar thru machine-nothing works--Both machines are junk. LG gives no support-Best Buy is no better.

Patricia of Yermo CA (04/20/07)
I purchased an LG washer and dryer set on 02/05/07 from the Home Depot, three weeks later, they were delivered. The washer had a broken power button and the cycle selector knob is off centered, so it's hard to move. I called the Home Depot and they said there was nothing they could do about it. If I returned them back to the store I would have to pay almost $300.00 restocking fees plus $60.00 for pickup. I called the LG service number and was told someone would call to set up an appointment for repair service. The appointment was set up, when the repair man arrived, he took more time getting out of his truck than he took looking at the washer (this was on a friday) said he would call me that following monday to let me know what LG wanted to do, never got a call, 3 weeks later, still nothing, during that time I have called LG, they would tell me someone would call me back, never did. I asked to speak to management, I was told THEY were management. Today's date is 4/20/07 and I still have a washer that is broken. I called again today, they said someone would call within the next 3 working days to set up an appointment with another repair contractor, I dont expect much. I spent $1763.00 for a washer and dryer set and I still need to go to a laundry facility. I just want my money back. I hope someone can stop this madness.

I must drive 50 miles round trip to a laundry facility every saturday, I must put money aside for the cost of using a public washer and dryer and the use of extra gas for my car, not to mention my time.

Katarzyna of Sebring FL (04/19/07)
On May 1-st 2006 I bought an LG washing machine. Since the first month the machine start smelling like rotten water.I have called LG many,many times and enyone who answers there gives different suggestions.I have been running water and bleach each time before waching my loundry, I have been using expensive HE soap,I have been leaving door open...nothing helps. And the service with LG is more than terrible.I have been waiting 5 weeks to service my washing machine and today a guy called me and said I can run hot water and bleach.The explanations of me had been doing it didn't help. I am very frustrated with LG.

I have started going to loundromat and where is the high efficency of power and water if I have to run water and bleach before each load of loundry!!!

Jim of Elk Grove CA (04/12/07)

Bought the LG washer and dryer and had the door rattling loudly at first. Took 3 repair calls to fix. Then the musty smell started. Each time a repair guy came out it was something we were doing wrong. Too much soap, not enough soap. We have had a smell in the dryer, the repair guy told us not to use softener sheets, use liquid. Use it a couple of times and the washer stunk up the whole house. Next tech said never use liquid softener even though the machine has a dispenser. He said liquid softener goes rancid in the filter trap.

They are offering to do a one time cleaning of the machine as a favor. I notified them that no matter how little soap we use, the filter has soap residue in it. I asked could it not be rinsing properly and the said that it was normal and not to worry.

Have wasted numerous hours waiting for all the repair calls, and the musty smell that is in our house.

Heather of Ladoga, IN (03/27/07)
Purchased LG Washer and LG Dryer spring of 2005.  Replaced gas valve ignition set June of 2006, and since then the dryer will not dry clothes. Now the incident has occurred again.

I paid $1600 for the set. I have already paid repairs of $200 and now will have to pay another $200 to fix it again.

Denise of Chino CA (03/17/07)
We purchased the LG front loader washer/dryer combo one year ago. Since then, it has leaked three times and leaves my towels smelling like mold. Also, water is always present in the fabric softener cup when the cycle is complete. A repair tech told me that I need to use he detergent (which I have used and still have had the problem). He said the suds from the regular soap build up, causing leakage and leaves the film behind. I've been instructed to wash to cycles w/o clothing, using vinegar, which I have not yet done. Now, I'm my wash cycle stops and I get a signal LE. I've just phone the repair company again and I'm waiting to see what happens next.

Kristin of Oregon WI (03/08/07)
My husband and I purchased a LG front load washer and dryer from Home Depot in March of 06. Not too long after we received it the washer started smelling like mildew. I call LG and they said run bleach through it. . . I did, with no change. I called back, they then said to wipe the gasket out after each time washing clothes. I did this too and nothing changed. By this time our clothes are smelling like mildew when they are wet. I called LG again, this time we had service person come and they agreed it smelled like mildew, but there was nothing that could be done. Finally after 2 additional service companies came to service the washer and dryer, they replaced the gasket in the washer. The water no longer sat in the gasket, but the washer and dryer still had a mildew smell. Finally in October of 06 they replaced the washer and dryer. By this time it had ruined all of our clothes that were ever completely dried in the dryer (socks, t-shirst, underware, sheets, towels), anytime any of these items would get damp or wet, they smelled like mildew. When bringing this to the attention fo LG, they said that product liability would have to inspect our product for defect. We sent them an itemized list of clothing and other items that needed replacement, by their request. There was never a response to any phone call that I ever made to the company. Every voicemail that was left went unreturned. I called for months (Nov. 06-March 07) to try and resolve the replacement cost issue. The legal department never returned calls or answered when put through to that department. When I finally did reach someone he said that they had great turn over in that department and only 4 people to get to all the complaints. After leaving 7 messages for him (shawn) I was put through to April. This was now the 4th person that I spoke to in 4 mo. in the legal department. April assured me that her manager was reviewing the case and would make a decision by the week of 2-19-07. I never heard from her again. I finally called 3 times this week and got ahold of her the 3rd try (she didn't return my voicemails either), she indicated that her manager would be sending us a release letter that we should sign with a notery. They would then issue a check for replacement costs. This 1 year long process seems rediculous to me. The product was bad and now has been redesigned. . . with that said, no one should have to jump through hoops, when they realize the problem with their product. The customer service was worse than terrible. NO ONE ever returned a phone call through out this whole process.

1200.00 worth of clothing (towels, sheets, t-shirts, underware, socks, etc) were ruined.

David of Bullhead City, AZ (01/20/07)
I have been noticing a musty smell when I open the washer door - it never goes away, even though I leave the door open to air dry the washer between washings. There is also about 1/2 of residue water in the detergent tray after the washing is complete. I have cleaned out the drains, the gasket and the detergent trays but they do not fix the problem.

I called LG customer service and they seemed to know of no current problems that would cause it but, indicated it could need a new pump and referred me to the local authorized service agent that told me the washer was out of warranty and it would be a COD call. I decided to wait and check the internet to see if there were other complaints.

WOW - wish I had seen all of these complaints before I bought these expensive but useless machines. Amazing that there's complaints on the internet but the company know of no problems that would cause this musty/moldy smell. I should have kept my 20 year old Maytag!!

James of Newfane, NY (01/06/07)
We purchased an LG washer and dryer in April 2004, and are experiencing our third breakdown.  The two previous dryer repairs cost us over $500.

A repairman came to service our washer and reported to us that it is basically shot, needs a new motor, stainless steel drum, outside drum and several other parts. It will also require two servicemen to complete the repairs, at a cost of at least $200 labor. According to his professional opinion, we are looking at another $500 to repair the washer.

We originally paid over $2000 for the pair. This will add over $1000 in repairs in less than 3 years.

Tim of Anderson SC (11/07/06)
Defective design with dryer rollers. Noisey operation with a $1,000.00 dryer is unacceptable. I have been in contact with LG countless times with documentation to back it up. Six different repair companies attempted repair but ALL failed due to poor design in rollers. ALL STATED LG ENGINEERING HAS ADMITTED NO FIX AVAILABLE. Seven sets of rollers and a dryer replacement should be proof enough.

I am out $2,200.00 for a washer and dryer combo. The dryer sounds like I am drying bricks and my washer walks across the floor during the spin cycle. And yes, it has been leveled. I want my money back for the combo.

Kenneth of Tucson AZ (11/04/06)
Five weeks ago LG Washer started leaking during spin cycle. Called repair service 1st call couldn't see a problem. Washer leaked again, I ran before second call2. repair man agreed said he would talk to LG. Couldn't use machine for over a week,repair man came, put in part recommended by LG. Ran machine next day leaked again. Repair man came, said he couldn't fix contacted LG they told him to order same part again. Now waiting. Washing Machine under warranty , 1st year, so LG is responsible. When part arrives, in a week,if that doesn't solve the problem then repair man will file a Can't Fix form. It will then take LG 21 days to Process the Paper( that is there official position) and then I can order a replacement. TOTAL TIME without a washer will be 8 weeks. Does anyone find that reasonable??

Have to go to commercial laundrys..cost and wear on the garments. Difficult to wait in laundramat for an older person. I am 68 years old.

Marc of Glendale, AZ (10/30/06)
Washing machine flashes error message 1E..water inlet error. There isn't a water inlet error because there is plenty of water (stagnant) in the machine each load. We've drained the water from the machine at least 10 times to no avail. This is a Tromm unit that cost over $1000 with tax and we are disgusted with this appliance. Our tile floor is shot because we drain the Tromm about 3x a week and the buckets overflowed 2 x!

Repairman came out a week ago today and stated he'd have to order a part. No phone call, no ETA, no nothing, so I called Customer Service. They assured me that they emailed the repair person and have notified them of my problem. 

I had a 14 yr. old Whirlpool top loader that worked perfectly. The only reason we looked for a new machine was that the barrel in the washer started rusting. Now I wish I'd kept the Whirlpool unit.

Chris of White Lake, MI (09/27/06)
I purchased an LG Front Loading Washing Machine. Since I purchased this washer, all my clothes (especially towels) stink like a musty mold smell. There are similar complaints all over the internet.

I've called customer service multiple times, the last call resulting in someone putting me on hold for 32 minutes only to be disconnected.  I'm tired of being told to clean the seal with bleach and vinager; it doesn't work nor should I have to do this after each load. I have kept the seal clean after every load.

LG obviously has a design problem they're not owning up to and I am currently taking my towels to a laundry mat.

Chris of Fort Myers FL (09/13/06)
Bought the Tromm steam Washer & Dryer ( $1500 + tax just for the washer!).  The dryer blew up within the first week.

LGs return policy is within 48 hours.  After 48 hours they have to send a repair service to see if it can be fixed.  Service came to house TWO WEEKS later to confirm that it will not work, its done, and needs to be REPLACED.  Nobody can tell me when I could expect my new dryer.

I wanted the ridiculous steam washer and now look - can not see ANY steam and the service is the worst of ANY industry in the USA!

Jill of Bloomfield Hills, MI (08/09/06)
I have an LG front loader washer. I loved this appliance with all my heart until the gunky and smelly mold/mildew build-up began. Now I am always trying to wipe up and it always comes back. LG customer service told me that the manual says to dry the gasket after each use.

First, why should I have to? Second, the manual doesn't say this. What the manual says, in a tiny section, is to keep it dry to maintain a proper seal. Nowhere does it warn that if I don't keep it dry after each use I will have gross, smelly and unhealthy mold or mildew in my home.

Jayne of Reedsburg WI (05/22/06)
I purchased a new LG Front load dryer on February 28, 2006 from Home Depot. It was delivered to my home approximately two weeks later and set up by a subcontractor hired by Home Depot. On April 23, 2006 and withput warning my dryer suddenly failed. I called LG to report the matter. a technician came to my home and advised the power cord was not installed properly and shorted out the dryer. He conferred with LG's technical support and ordered parts. he came back to work on the dryer. installed the ordered parts and new power cord. The dryer would not operate.

He again conferred with LG technical support. They ordered more parts. Almost every part in the dryer. He came back again installed the parts and the dryer still did not work. They ordered the rest of the parts not previously replaced and reordered the parts he just replaced. He came back for a third time on May 8, 2006. He replaced all the parts and the dryer was not operational. After three visits the tech repair center finally condemmed my dryer and deemed it not repairable. They advised I would have a new dryer within ten days. All I needed to do was fax in my proof of purchase.

On May 9, 2006, I faxed in my proof of purchase. Instead of being forwarded to the return authorization dept. it sat on a customer service representatives desk until Thursday May 11, 2006, when I called to follow up on the status. They advised their customer service rep. overlooked sending the proof of purchase to the return authorization dept and they would take care of it immediately. However, they could not tell me when I could expect to hear from that department and I was told tommorow was Friday so nothing would get done.

I was very angry at this point so I called home depot and their manager called LG and told me they would be calling me the next day on May 17 and that I could possibly have my dryer the same day if they processed the return. I received a telephone message from LG saying my dryer was ordered but no comment as to when I could expect its arrival. I called to get more information.I was advised that a logistics company would be contacting me to arrange delivery of my dryer. I called the delivery company to follow-up on May 22,2006. they indicated that they received the job on May 17,2006, but can not pick up the dryer until it is released form the LG Warehouse. No time frame was given as when I could expect to receive delivery of my dryer.

I called home depot again on May 22, 2006 to get assistance from their management. I await their return call. I have been without a dryer for a month.

Robert of Riverside CA (05/11/06)
I purchase a Washing Machine Model WM2075Cake LG TROMM. It was delivered Tuesday, when I started using it I noticed It was leaking. I called Bestbuy to observe were the leak was coming from the returned on thursday with a new machine, they took the old one. The new one started leaking immediately from the front of the machine,again I called Best Buy -- they started to say these are great machines that this is very unusual then he start telling me that the machine leaks because I dont have a water catching pan under my machine.  I told him 2 buckets of water are not suppose to come out of a machine. My carpet got wet and water leaked from the upstairs laundry room to the downstairs kitchen.

Kerry f Worcester Canada (04/18/06)
My LG washing machine broke down after 13 months use. Had a 2yr guarantee, tried to call the services centre usine number given on back of manuel, eventually got through after 2 days to be told they hadn't dealt with LG for 4 yrs!! Eventually got through to service centre Fri 7/04/06, company called ServiceLine, arranged for someone to call out Tues 11/04, took day off work they never showed up. After much to do the service call centre arranged for someone to call out at 8am the following morning, he left at 8.45am saying I needed a part & if it was in stock he would get someone to drop it in tomorrow, but instead of ordering it there and then he waited until the end of the day.

Following day they were unable to come out, serviceline unhelpful, no one senior to talk to, manager was 'out', argued that it was there mistake and they should put themselves out ie courior the part across but no they don't do that. I tried to explain the meaning of customer service to no avail. Would only promise for the following Tuesday 18/04. Rang LG who were sympathetic but could only advise I wrote in with a complaint, again explained customer service and that they were Service Lines customers but again it idn't sink in, again refused to put me through to a senior person.

No washing machine over Easter but at least an engineer was coming on Tuesday. Another day off work but when I rang to confirm a time they hadn't had the part in, the delivery hadn't arrived. Couldn't confirm a day at all. Rang LG and after much complaining the call centre person spoke to Serviceline and told me to ring in 20mins when they would give me a time fo today when the engineer would be out. Two phone calls later the Service Centre call centre staff laugh down the phone when I suggest the engineer coming out today. Ring LG and my call is esculated to Jason in the escalation team. who rang Serlines esculation team and I was promised a phone call from the engineer to let me know when they would be coming out. No phone call came even though I chased it again with Jason. It is now 17.37 and I have no idea when my machine will be fixed.

Samson of Daly City CA (03/29/06)
I have purchased a LG Washing machine Model WM2442H and found this model of have some problem. The Option “Pre-Wash” with the any selected factory programs will not have enough water to washing all clothing in the full load condition. The full load mean like 18-20 lbs. of clothing or 18prices of full size of bath towers. I have replaced the machine twice and same problem. Service call to LG and the answer is this model of machine should loaded 11 lbs of clothing in dry condition, otherwise will be too much.

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