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LG Washing Machines

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Corinne of Coral Springs, FL November 16, 2009

I purchased LG Washer & Dryer from Home Depot in Oct. 2008. From day 1 I had problems with it. I thought it was my imagination. Finally in July when I retired I called Lg to make a complaint sunce I now had the time to wait home for a technician. Well 12 techs later they are still useless! Smelling of the rubber that they just replace is minor! The washer has ruined several luxurious brand new towels. Big holes in them! It puts. Tears & rips and holes in all under shirts, polo's, blouses, sheets, pillow cases & were all high qality items purchased all from Macys. I was also finding spots of rust on everything also.

Lg just thinks I am crazy. They saud as long as the techs don't say it can't be fixed well then too bad for me! Well now I have proof where the rust was coming from. They said impossible because it was a stainless steel drum. Well when the tech replaced my drum and the whole machine was apart I took a picture of everything corroded with rust, I asked the tech if it was refurbished and he said no. Looks reburshed to me! The hoses (4) have gaskets that were completly rusted. Along with 2 other parts. Guess i'm not crazy after all.

I don't know if every part was replaced . I thought so but guess what? Still rust still holes and the clothes come out dry in a lot of spots. No wonder the clothes are filthy and smelly still! I threatned them I was going to write this letter. But who really wants to take this time? However they could care less. Now my warranty is up the poblem is still here & spending hours a visit all for nothing. I will never by a front loader again! And never Lg! I don't care how nice those Flat screen tv's look. There customer service [is bad].

I even called Consumer relation to no avail! He told me if they say it can't be fixed then they will replace it and only then. I also spoke with 2 store managers from home depot - they call lg and lg sends out another tech that fix it cause they can't find anything. The dryer is a real joke never drys the clothes and just shuts off, after 4 cycles I just take damp clothes out! I bought w/d in anticipation of retirement. I can't afford to just go by these items again. As far as damage to garments etc. Right now out about 1,000. Paid &1600. For a monster!

Derek of Killeen, TX November 14, 2009

We bought this LG front loader / dryer in 2007 because of the way it looks and the irresistible features on it. Like most complaints, the clothes does not get cleaned and the washing machine smells even airing it out over night. I started having problems the first week. It began with several error codes. LG would schedule someone to come to my house and they would not show up. I never had a tech look at it because we are just so busy. At first, we thought we were just being picky but this is ridiculous that you pay so much for a machine that cost a lot. I was trying to upgrade. The dryer takes much longer to dry my clothes compared to my old ancient machine. What a waste! What do we need to do to get LG take responsibility?

Sharon of Keystone Heights, FL November 13, 2009

We bought our LG high efficiency washer August, 2007. It does not get the clothes clean and it constantly turns off in the middle of washing and has an error code. It takes forever to wash the clothes because of it stopping in the middle of the wash cycle. I can't wash towels in it at all. After they have been washed, they smell terrible. I have to go to the laundry mat or a family member's house to wash the towels. Also, I can't use bleach in the washer because after completing a load of whites with bleach, somehow the bleach must have stayed in the washer, because several of my dark clothes had bleach spots on them. The washer was not cheap and we don't have the money to get another one.

Shari of Seattle, WA November 11, 2009

I purchased an LG front load washington machine from Home Depot. Within 2 weeks I went back to HD and asked them to take it back...it was horrible. They refused and said it wasn't their problem, talk to LG. I called LG and they sent a technician out to look at the machine. He said it was working fine and went on to explain to me how to wash clothes. I have raised four children and, yup, I know how to wash clothes. This washer is a complete piece of junk. Clothes come out of it not only still dirty, but completely dry in places. It NEVER gets the clothes clean, regardless of the setting I use. I have tried everything. I have had it for almost two years now and I am going to take it back to Home Depot and drop it in their front entry with a sign on it. The machine also smells horrible and I have to run bleach through it about once a week in order to keep it from contaminating my clothes. There are very few setting possibilities. When it begins a cycle, it jerks on and off for milliseconds at a time, which raises havok with my water pipes and can't possibly accomplish anything as the amount of water that gets through is about a teaspoonful. Really, it is the most poorly engineered machine I have ever seen. I will never buy LG anything again, and I will never buy from Home Depot again.

stephen of lombard, IL November 9, 2009

We purchased the LG Front Loader Washer and Dryer 18 months ago. We also had a serious problem with the clothes smelling badly until my wife switched to Tide powder instead of liquid. We do not have that problem anymore. Clothes do not come out as clean as they did with our old machine though.

Our big problem happened two months ago -- the dryer drum cracked and the dryer does not work. It will cost 150 plus a delivery fee for the new drum. I don't know what it will cost to have someone repair it. We contacted Sears and LG and were told by both of them it is not their problem.

I cried. We saved to buy these machines.....my husband wanted to surprise me and got what he thought was the best product -- he even got them in cherry red. I was disappointed about the smell and the substandard cleaning -- but I am heartbroken about the dryer not even working.

Michelle of Los Angeles, CA November 8, 2009

That "stater" went out on my 28 month old washing machine. When the par was ordered, I was told it could take a while as LG will not ship parts until they reach a certain number ordered. Therefore, it took over a week for the part to be received by the repair center. I'm going on 30+ days witout a washing machine. I will NEVER order or recommend an LG product to anyone.

vicky of san antonio, TX November 8, 2009

Purchased LG front end loader in Jan 2007. My laudry stinks. The machine rumbles my house. It is suppose to be quiet. It is perfectly balanced. Spent 1500 on this machine thinking it was the top of the line as the Home Depot salesman told me. What a waste. We need a class action lawsuit against LG

Jean of Voorheesville, NY November 6, 2009

LG Washers and dryers are [bad]. I've read the emails on this website, and confirm all of them. LG should have a class action suit against them to have their products taken off the market because of bad design, poor workmanship in building their appliances, etc. I purchased an LG Washer/Dryer combo from Home Depot in Sept 2008, and have regretted that decision every since. As a senior citizen, I have had a few appliances in my lifetime, but none can be rated so low as to in my opinion be taken off the market.

My complaint along with the constant upkeep to keep this machine working is the control panels on both the washer and dryer. The washer control panel went within the first year, and the dryer is just a little over 2 years old and that one has experience the same problem. You push and you push the button, and nothing happens.

NOW, the Sears repairmen, after having been to my house 3 times, have to order another control panel because the replacement panel is defective. This shows poor quality, poor workmanship and no quality control. And, along with the rest of the respondents on this site, everyone that I know will hear about LG and their products.

Patrick of Hagerstown, MD November 5, 2009

Purchased LG washer and dryer in 2007. Dryer drum cracked within the first year and got much worse by the second year. After researching I found this to be a common problem with no remedy from the manufacturer. When comtacting LG we were told that they could not help since the dryer is out of warranty. The dyer also now says that it's in cooling mode 100% of the time (but it still dries fine). The drum is now going to cost 150 plus delivery.

The washer has the mold problem as well. We just clean the gasket regularly and it helps. Do yourself a favor and DO NOT PURCHASE AN LG APPLIANCE unless you can afford the repairs. The company will not help you.

andre of south hill, VA November 4, 2009

my LG washer is [bad]. it stalls out and will not advance in the cycle but will rinse for hours. I wasted 747

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