LG Washing Machines

I bought an LG washer at Best Buy in 07. After less than 2 years, the gears went in the front load. I purchased an extended warranty through Best Buy and they had a service tech come out and diagnose it. They said it would be too much to fix so they replaced it. I was downgraded but I was just happy to have my washer back. That was September 09. I bought another extended warranty through Best Buy. Now, another 2 years later, it has stopped spinning and won't drain. I contacted Best Buy and they told me that my warranty expired in September 2011. They told me to contact the manufacturer. So I called LG and they said that they will not do anything. I then emailed LG to tell them that I was unhappy and I believe if you pay over a thousand dollars for a washer it should last for more than two years. They then emailed me back and told me again that there was nothing they could do about it and " thanks for choosing LG" and be blessed. That made me furious . The state of Maine has a 4-year implied warranty through the manufacturer. Don't buy anything LG . They don't stand behind their product.

This particular appliance collects lint inside the machine and when enough lint is in there, the appliance just stops drying. No error message, no nothing. LG does not document this, provide information on how to repair and could not provide the name of an authorized rep within my state that could repair it. I've paid Sears twice (once per year for the time I've owned the thing). LG says that Sears is an authorized service rep but won't pay for the repair.

Since the "repair" is actually a redesign (no external access to where the lint builds up, they are mum. I had terrible time with customer service and after two years, still no resolution.

On 10.01.12, I complained that our LG Front load washing machine model no. F 1056LDP was not working. The service person came and spotted that panel wire was cut and told that the panel was out of stock. After a gap of 15 days, he came and changed the wire and left without checking due to current failure at that time. He assured that he will come after half an hour when the current comes to check the running of the machine. We paid Rs.500/-to him even though the machine was under warranty. But the machine was not working even after changing of wire. So again, we phoned to M/s. Golden Enterprises, Chennai-60 but nobody took the phone. Even after 20 days nobody turned up to rectify the machine. Again, we spoke with LG Customer Care and registered a complaint. But then also till date no one came to even see the machine.

Due to this we have suffered a lot and it is really a mental agony after having spent Rs.20,000/- on the machine. We do not know where to complain about the irregularities in the services of LG company. It is very disheartening to note that such an esteemed organization has failed to cater to the needs of a customer.

Purchased my washer machine 1/3/08. The drum in my washer stopped turning, no warning lights of any kind came on. Called LG and because I didn't get their extent warranty, my washer repair for parts only was going to be $500.00 plus not including labor. I had to use my daughter Lowe's card to buy another washer. Having a washer for only 2 year paying $880.11 from Home Depot. Called LG customer services and LG Customer interactive Center. They said my model washer was made in 2006, don't know what that had to do with anything because been made in 2006 and with me purchasing it in 2008, my washer should've lasted long then that. Please can someone help me? Don't understand how big company get a way with beating us out of our money and nothing can be done. Angry! There is a defect with this washer!

After my husband returned home from Iraq, we thought we deserved an upgrade of our 15 year old hand-me-down washer and dryer. We purchased the LG front loading washer (model # WM2487HRM). It began smelling horribly, not long after. We have had to leave the door and the dispenser drawer open, put dryer sheets in to help with smell in between washes, regularly try to "wipe out" the disgusting rubber seal, after every wash, because of the remaining water, and still it stinks. The printing on the machines is rubbing off, and the "seams" on the exterior of the dryer seem to be disintegrating.

Every time I wipe it clean, the color of the machine (red) wipes off! We also have terrible vibrations with it. On January 18, 2012, we had a "service technician" come to check why it sounded like it was so far off balance, that it was going to crack the interior. Of course, the extended warranty provider, Federal Warranty Service Corporation, sent out the repair company of their choosing. He checked that the machine was indeed level (we already tried that), still it shook so bad that he had to remove the top of the washer, and proceeded to tell me "wow! You should see how bad it is! That thing was going "crazy" inside there!" He said the "bearing" was bad, and warned that with continued use, it might seize up.

He also said that he wouldn't even attempt to replace it, because of the man hours it would require, and they only pay him a flat fee of $95 to repair it. It just wasn't worth his time. He said he would contact the service contract provider with the recommendation, to replace the machine altogether, and even recommended that we get a top loader next time! We still haven't gotten any resolution, and our washer is worse than ever! LG, Home Depot, and Federal Warranty Service Corporation should all be ashamed of themselves for producing, selling, and attempting to maintain service contracts on this washing machine! It is the last time I will I purchase from any of them! Class action suit? Count me in!

The gasket, and inside the gasket where I can't get to it, is solid slimy mold and mildew. I have done everything that has been recommended by technicians, phone support, and internet users and nothing will keep my towels from smelling horrible when we use them. There is a brown, gunky build up all around the gasket and under it, in addition to the mildew, that I can't get rid of. I would not wish this machine on my worst enemy!

Fix for mildew smell in LG washer: Use a half cup or so of plain old cheap vinegar in every load. It takes the smell away. Add it with the detergent you use. We use 2 or 3 cups in heavy loads of towels. Our old top loader, my mother's front loader, and our new LG all needed it. Nothing we ever did took the smell away. For us it was a combination of the water in our town and our washers. Just try it. Your clothes will not smell like vinegar. We hated that smell and this fixed it. Anytime we forget to add it, we get the smell again. A gallon of cheap vinegar costs 2, maybe 3 bucks at the most? Seriously, try it on a few loads of towels and you'll be happy.

Since I have had this machine, I have found small pin sized hole in my shirts. Eventually they have to be thrown away. Also, there is always an unpleasant odor.

I purchased an LG double stacked washer/dryer at Home Depot on January 2010. The motor on the washer needs to be replaced at a cost of $500.00 for labor and parts. Why should I have to pay for a new motor on a 2-year-old washing machine. Someone please help.

We bought a front loading LG washer and dryer. We thought we were buying the best. It has turned out to be the worst. Our towels have a horrible odor. No matter what we do, the towels stink. I have used the correct soap. Cleaned the tub, but nothing helps. I don't smell it on our other clothes, just the towels. It stinks up the whole house.

I bought LG washing machine and dryer, model wd-12316rdk, two years back (supposed it's 5 years guarantee). In the first year, the main board had burned and I called the agency. (They told me that this model has main default which is this one. So why do you still sell it? I really don't know.) They didn't want to change it then they changed it after pressure from my side. One day later, it's burned again then they changed again and now it's getting burned for the third time. Three times within two years is really unacceptable. It cost me a lot almost $1000 so I really need to be compensated by a new one or I will raise and file official complaint against your company in front of the Egyptian courts.

I have read through almost every comment on here and have to agree with how dissatisfied I am and what a disappointment these machines are. Class action suit please! I have the squeaky tub and mildew/musty smell I can't get rid of. Additionally, hot water is non-existent. It seems in my machine and I can't seem to select 'Sanitize' no matter what I press. Oh, and bleach? I can't tell you how many loads of clothes have been ruined because the bleach does not fully wash out of the dispenser in one wash. It leaks into other loads afterwards.

Seriously, a class-action suit needs to be started. How is it that a company / product has so many widespread complaints and concerns with mostly nothing being done about these problems and yet are still able to market their products without any consequences? Lastly, "Sandy" who has commented on this page is obviously affiliated with LG. I could go on and on with many valid points decimating her comments, but suffice it to say that a washing machine that you have to 'baby' to keep running is a piece of garbage.

I have purchased a new LG 6.5 fully automatic washing machine. Within 1 month, the machine started with abnormal noise and wobbling. I filed a complaint, and a technician came, but he could not resolve the complaint, and during repairs, the broken back side sheet and hooks of the machine. I, again, lodged a complaint. My complaint number is RNA 120120039141. Please resolver this problem, otherwise give my money back.

I have the same problem with the moldy smell. I had a service guy in today and I am going to follow his advise and see what happens. The washer is already smelling better! His advise; First, he adjusted the front feet so the machine sloped slightly back so the front gasket drains fully, then he showed me how to drain the washer by using the dials (no one explained this to me!). Turn on machine, don't touch the main dial, go to spin speed button and press it. Display should read 13 minutes, then start washer. This will completely drain any standing water! Good luck **. He also recommended to use half a cup dish washing detergent in the drum, wash on full hot cycle. Do this at your own discretion, I am trying this tonight!

I have posted here before about the smell from my LG Tromm washer. I have been reading other posts regarding leaving the door open and peeling paint. I have always left the door of my washer open and, as I've posted before, still get that awful smell. We are at the point now of needing to replace the washing machine after 3 years because our clothes smell so bad. We have tried all the front-loading washing machine cleaners we can find and have used bleach in the tub clean as per the owner's manual.

One of the worst smelling items is our wonderful towels. After showering, we have to remember not to breathe deeply while drying our faces! And I just noticed the paint is peeling off the front of the machine, near one of the "seams". It is almost like the way wet latex paint will just wipe off if. It is painted over an oil-based paint. What can we do about this? I really can't afford to buy another washing machine already.

This has to be the worst washing machine that I've ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

I bought a new LG washer and dryer to replace a 15 year old washer and dryer that ironically still worked fine. The new LG washer and dryer have paint jobs like a Ferrari but they are more like a Yugo in quality. The dryer had a complete computer board failure ($200 repair) and now the washer has a transmission issue that not surprisingly is not covered by the 10 year transmission warranty. Now, I sign on this website and find out why all my clothes smell like mildew too! I would strongly recommend against an LG product.

We have owned our LG front-loader for around 6 years and it started having problems in the last six months. The problem is that the machine fills up with water about 3 to 4 hours after use.

When I bought my washer, I was told I had to leave the door open to keep it from molding and smelling. I thought that was very odd, but it is correct. Even leaving the door open between loads, I still have a musty moldy odor that lingers on our clothing. I use the correct detergent and clean the washer like directed by the instruction manual. I hate this machine.

I was cleaning the exterior of my LG washer WM2701H with a soft dry dishtowel and the printing around the dial wiped off. Never in my life have I had any appliance that I have cleaned on the outside that the printing just wiped off. I was not using any cleaners or liquid on it. The service person I talked to said that the printing coming off was not covered by the warranty. To me that is not the point.

In this day and age with the technology we have as a country, you should be able to buy a washer that when cleaning, the printing doesn't wipe off. The washer manual say that the outside of the machine can be cleaned with warm water and mild, non abrasive household detergent. Immediately wipe off any spills with a soft, damp cloth. I guess LG doesn't care about the consumer. I'm so disappointed in their non-response to problems people are having with such expensive washers and dryers. I'm surprised Sears still sales LG products. It's giving them a bad name too.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

LG Model WM2277hs Front loading washer has broke down twice . Once the code was LE (broken wire in the hall sensor) and tE code (defective thermistor). The customer service was clueless to the problem, even though it is a commonly known set of issues.

I have a front loading LG Tromm purchased 3.5 years ago. This washer smells of mildew perpetually. I never leave clothing in the washer after the cycle is finished. I have drained the water, cleaned the filter, tried vinegar in the tub clean cycle, tried numerous washing machine cleaners, tried leaving the door open, tried wiping out the rubber seals and the drum. No matter what I have tried it always smells awful. I was told I was buying the best machine on the market. Now I'm reading all the complaints about the smell and how the water doesn't actually get hot. Sorely disappointed. Will never recommend.

I purchased a front loading "top-of-the-line" washer three years ago. The bearings were going (extremely loud during spin cycle). The servicing company picked-up the washer and now the LG part is on back-order and has been for three weeks. There are no loaners available. Suggestions are appreciated.

Our 4 year old LG front load washing machine started making a lot of noise during the spin cycle. We contacted LG who referred us to call an Authorized LG repairman. Well after a $100.00 service call that lasted about 30 minutes, we were told that the drum bearings were bad and not covered under the warranty and the machine would probably not be worth repairing.

I will never buy another LG appliance again. It's no wonder why LG has such a low rate of repairs on Consumer Reports magazine because their machines are not worth repairing!

I purchased the LG HE top loader (machine # WT 4801CW) in December 2011. It has never effectively cleaned a single load of clothes. Shirts come out of the wash still smelling of perfume/cologne; sheets come out with large dry spots where they never got wet. Washing in cold or hot water does not matter, nor does setting the washer on the highest level for soil and the extra high level of spin speed. I do not use a clothes dryer, so I use fabric softener but the clothes are so wrinkled even if I remove them the instant the cycle stops that every single item would need to be ironed. Even when washing very small loads (one pair jeans, 2 shirts, 2 pairs socks) there are dry spots on the clothes until the final rinse cycle, so they are obviously not getting clean.

This machine will not remove any stain at all, no matter how minor. It also takes over 60 minutes to wash one load and has increased the number of loads I do a week despite having a much larger capacity than my previous washer. Luckily, when we bought it at Best Buy, they provided a 30-day return policy. My new washer will arrive this weekend. I'm back to a front load Frigidaire, which is what I had before. I never had a single complaint about that machine. It lasted 18 years and never had a single service call, cleaned every single thing we ever put in it, and was very inexpensive to operate as well as having a much more reasonable price than anything else we saw on the market.

I thought a purchase price of $900 would give me a machine that would last like my previous washing machines, both 12 and 15 years.

After six years, a pump went out costing $160. Within another month, a rotor went out, along with an outside basket. I was told that this would start at $500 parts and labor. My opinion at this point is until more money means a longer lasting machine.

Buy something cheap and replace just as often. I will not buy another LG.

The washer stopped mid cycle after owning it only 9 days! The child lock on the door is engaged and I cannot get my wet (new but now ruined) items out! It has been nearly 3 weeks and LG keeps giving me the run-around without solving the issue! LG is the worse company I have ever had the misfortune of dealing directly with!

First of all, I love my LG top load washing machine. It's a Wave Force. But it smells like mildew! I have tried everything short of setting it on fire to get that smell out! My clothes stink and I can smell the smell throughout the house! Yuck! I haven't even had it for a year. Please tell me what to do or I want a replacement because the smell makes me nauseous. Please help!

I purchased LG washing machine model #WT5101HW on 6-26-2011. In December, I realized that the "hot"/"cold" cycle was not hot. The water was really not even warm. I called LG and after speaking to numerous people, they agreed to send a tech out. On December 20, 2011, the tech arrived only to inform me that it was an ongoing problem and there was nothing he could do. It was the way LG designed the machine. On the hot cycle, it adds both hot and cold water so that is why it is not hot. I was furious!

I called LG and they informed me that if I wanted to wash my clothes in hot water to use the sanitary cycle which is a 3 hour cycle or the bright whites cycle. My washing machine has an internal heater that is supposed to heat the water to 122 degrees on bright whites and 158 on sanitary. On my bright whites, it is only 90 degrees and not sure what it is on sanitary. LG is advertising that they have a hot cycle when in fact it is not hot and it makes no sense to add cold water to perfectly good hot water and then heat it back up! How is this energy efficient?

I called LG again today and now I am being informed that the heater only works on sanitary and if I want hotter water on my cycles, I need to turn up my hot water heater. On page 7 on the instruction manual, it clearly says, "the heater increases water temperature and provides better cleaning for sanitary and bright whites." So, even LG is admitting hotter water cleans better! This machine is a complete joke. LG should not be able to advertise that this machine has a hot cycle when it fact it does not.

The sour smell. I have run hot water runs in it but it still makes your cloths stink. The money we spent on towels and clothing. You have to buy them every 3 month. But I see I have the same problem as every one else. So what can we do about it? I want some help!

My LG has been leaking for over a year now. I have a drip pan under it and have to use the wet vacuum every week to clean up the water. And the smell--my clothes have retained the scent. I have done all the tricks others have been told, leave door open, bleach, etc. I am very disappointed in the product.

Every other load, this HE top load machine (wt5001cw) goes off balance. At the end of the spin cycle, the machine repeats the rinse/spin cycle over and over until it goes off balance or I manually stop it. This causes the clothes to never spin fully dry. I've contacted LG and they won't do anything, because I can't find the original bill of sale from Sears - although Sears did give me a printout showing a summary of my purchase from 10/3/2010 which includes the model number of the LG Washer, but not the purchase price.

According to a repair estimate, the parts and labor for just a new control panel will be over $400, which still does not solve the balance problem. The machine is only 14 months old and LG doesn't care. By the way, I've been using a family member's new Whirlpool HE top loader and its working great, washing the same clothes without ever going off balance. I only say this because LG will probably blame the balancing issue on the clothes or me.

We have had nothing but problems with our LG front loader. Any "efficiency" savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no "solutions" of solvents would ever get to that source because it's before the detergent area entry.

We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

I purchased an Lg Washer and dryer a little over a year ago. Within the first year I had to have the washer repaired a total of four times with three of those repairs being done for the same issue. When I bought the washer at Pacific Sales in San Dimas Ca, I purchased an extended warranty. Just recently, the washer began to leak water again. I contacted the warranty department and notified them of the problem. They sent a technician out and he deemed the washer unrepairable since it had been repaired for the same thing several times. I then contacted LG and told them that they needed to replace my washer or give me my money back. This washer is a lemon. They told me that I was out of warranty and that I had to deal with my extended warranty company. I told them that I already had and that since the problem was a pre-existing one, they would have to replace it.

So after two months, I still don't have a washer that works and not only that, I have a wash room that has been damaged due to the leaks from the washer. My wood floor has begun to warp. I have done everything that LG has asked me to do and provided and they continue to give me the run around and blaming everyone but themselves.

We purchased an LG front load washer and dryer and they both work fairly well. However, the front of the washing machine is rusting! Yes rusting, right by the soap dispenser. It sounds ridiculous that after 4 years the machine is rusting, but worse than that was the company's response. LG does not care. They act like they care, they tell you they care, they express their sorrow, but they won't fix the issue. They do absolutely nothing! They expressed to me that I must continually dry that area. "In the manual it tells you to keep it dry! "

Not that the design is bad, not that the dish should not leak, but that by not constantly drying that area it could rust! I asked if they ever heard of this happening and they said no. Then I searched online and found out, that was not the case. This is absolutely a problem! A $1,000 problem. Supposedly a reputable company but what a piece of garbage! My last LG experience for sure!

We purchased an LG high-efficiency washer several years ago and have had the same problems described by others.

The washing machine smells of mildew often and I tried to control it by running empty cycles with bleach and also empty baking soda loads. The baking soda sometimes does not completely come out of the detergent drawer and we then have to do another rinse cycle. Another problem is it stains on our clothes. They appear randomly and we are unable to remove them.

It has been very expensive and time-consuming to run extra empty loads to try and keep the washer clean, get rid of the smell and hopefully get rid of whatever is causing the stains. The biggest expense for us has been the ruined clothes.

This is a never-ending problem and the only solution is purchasing a new washer that works properly! This LG has been an incredible money pit and disappointment!

Do not buy an LG Washing Machine. Within 3 months, the drum started hitting the side and the machine stops immediately. Even after bringing the complaint top them, no one attended.

As you've all stated, this "brand" is junk. Not only has my 2006/07 model washer failed twice, it smells (even after clean and running "tub clean" often) and it leaves streaks on whites. After each white load, I inspect the garment before drying because if you do, it will be permanent. The dryer doesn't dry. You have to run at least the normal cycle and then follow-up with the speed dry cycle to finish it off. This isn't only me. I have 4 friends who have the LG combo (various models, years, configurations) and each has similar complaints. I will never buy anything from LG ever again. Nothing.

LG True Steam Washing Machine is a piece of junk! I had problems from the get go (bought in 2010). All of the complaints that I have read are valid. I too take care to leave machine open to dry and clean tub on clean cycle with bleach once a month. I use the correct detergent and amount and even periodically use the refresh tablets in the machine. I have also spent money on service calls. I never had even one problem with my cheaper top load models. But this one sure looks good! Who cares! I just want a washing machine that cleans our clothes well and is problem free. This machine is a zero.

Our LG Front Loading washing machine has a massive problem with black mold in the rubber door gasket. It seems to be a widespread problem with this product. If I had known this beforehand, I would not have bought this washer. I would like my money back so I can buy a replacement that is well made and works.

LG Tromm--I have spent hours on several occasions looking on the Web to find a solution to the stinky problem this washer emanates. It is horrible! I have done everything you are supposed to do plus more. I actually dry the whole tub and gasket after each wash and the smell is still horrible. LG needs to stand by the many consumers that trusted their product and fix the problem at their cost at the very least for all our pain and suffering! It makes me sick to think that they have been allowed to turn their backs and not worry about the consequences.

Other than the constant mildew smell, the water inlet valves have malfunctioned twice. Over $10,000 in damage to my home. The "cheap plastic cold water inlet" in 2009 and the "cheap plastic hot water inlet" in 2011. The warranty Is worthless, the damage to your home is not covered and is a nightmare.

I have a new washing machine that isn't working. I called LG customer service to request service. They need the serial number. I would love to give it to them, but LG put it on the back of the machine. I cannot move the thing to get the serial number and they will not set up a repair until I do. Why do they put the serial number on the back?

The wash always smells mildewy. The white clothes do not get clean. The door hinge looks like it oxidized (it's below bleach so I think that it's dripping on the hinge somehow). The hinge locked up and now the door doesn't swing open properly and the door no longer seals so there's a leak on the floor all the time.

We are getting large, slimy, greasy streaks on our clothes and never know when it may happen. The tub's rubber gaskets are full of mold. The washer is only a couple of years old. I have always used HE detergent and rarely use fabric softener. I also use the clean cycle regularly with bleach, as suggested. I've owned other machines for 10 plus years and not had this problem. The technician says it needs a new tub and rubber gaskets. We have an extended warranty and they are checking to see if the necessary repairs are covered? We are waiting to hear back from the business we purchased the machine from. I have not received an answer in 25 days.

I found this site while researching LG FL washers. I have had an LG WM2010CW washer for years now. I went through the mold issue and solved it with common sense. I'm not disparaging anyone here with mold issues but these suggestions fixed my issue which was minor in comparison.

Clean out the filter at the bottom of the machine; then run a clean cycle with a cup of vinegar. Pour it into the dispenser for detergent, not the bleach dispenser. When the cycle is done, re-clean the filter and wipe out interior with vinegar. Get out the goop manually. Remove the dispenser drawer and wipe out the entire compartment with vinegar. Allow to air dry overnight leaving out the drawer. Replace the drawer and run a rinse to remove the vinegar. Quit using fabric softener or dryer sheets and switch to an unscented powder detergent. You need to be able to smell the machine. Use 2 tbsp. per load for moderate water, 1 if your water is soft. Adjust up or down as needed from there. Fill the softener compartment with white vinegar. Run an extra rinse on every load to work on the buildup.

If you are using scented detergent and it's still strong-smelling after the cycle, it isn't rinsing out. To monitor rinsing, add a gallon of water through dispenser drawer during rinse cycle, or more if needed, to see water. If detergent isn't rinsing out, either the oil or dirt is in your clothes. Do this for a month or so as every load of clothes will be reintroducing mold to your machine. Fabric softener is made from animal fat and will get rancid and breed mold. It also leaves fatty, greasy residue on your clothes that detergent must cut through. Detergents are alkaline so the mold in your washer needs that environment. The vinegar is a mild acid. Once your washer is back to normal and you have detergent dosage worked out, use a max of a tbsp. of softener or mix softener (50/50) with vinegar. The clean cycle on your washer is for maintenance. It isn't designed to eradicate a major problem. It took awhile for the machine to get in such bad shape and it will take time to fix it.

I am so fed up with my two LG front load washers which I purchased in August, 2006. 1 1/2 years ago the cold water valve had to be replaced in #1 washer. Six months ago, the hot water valve had to be replaced in #2 washer. Today the cold water valve had to be replaced in #1 washer again. I paid over $2,000.00 for these washers. Doesn't anything last more than 4 years? Next time I'm buying top loading, cheap washers so when they break, I will just throw them out and buy new ones.

I've already posted my complaint on this site, but I forgot to mention that I had to pay to have the door hinge replaced because it had corroded ''due to bleach spilling onto it", the only bleach I use is when I am using the Tub Clean cycle to attempt to remove the stink and slime. I have never spilled the bleach so the dispenser must leak. I believe the cause of the leaking might be due to the LG repairman puncturing the bleach compartment because I was having problems with bleach remaining in the chamber after the wash cycle and then bleaching clothing in the next wash load (dark clothing). Biggest mistake I have ever made in appliance purchase.

Up until recently, I was under the impression that I was having fluke problems with my LG Tromm front loader but I'm beginning to wonder if this is just standard for this machine! We purchased the washer in 2007 when we moved into our new home. We previously had Bosch and Miele machines which I loved but thought we'd try the LG. The slimy, smelly gunk is impossible to fully remove even with the tub clean cycle and bleach and quickly returns again. At times, I will find disgusting streaks of the smelly slime on clothing (especially sheets). Our clothes and towels have a permanent smell.

Our whites are yellow and if there is any staining on our clothing I know it will not come out in the wash. With my Bosch and Miele machines our whites were pristine and if there was a heavy stain that didn't fully come out in the wash. I knew that the staining would disappear next time I washed the item. We tend to move every five years or so and I am counting the days, not because I want to move but because I want to be rid of this machine. If I could give this machine zero stars I would.

This washer and dryer is a real piece of junk, which I paid $2,400 for. I have a real mold problem. The washer has now developed a main bearing problem. The tub and motor have a 7 year warranty, but the bearing that holds it all together is only covered for only1 year. They will not fix it, and they are asking for $500, to replace the bearing. I was told it would be covered by the warranty, until the repairman came to my home, then informed me it is not covered. LG will not respond to my problem. We need a class action suit. As there is more than 270 pages of complaints on this site alone.

LG front load washer letters falling off. I contacted LG regarding letters coming off the panel from soap. They said I need to buy a new console. I went to Home Depot where we bought it with an extended plan. They were no help. I called the plan contact. They said that it was not mechanical issue and is not covered. Thought we were buying the best, we could buy instead the letters wash off a washing machine. I forgot to mention mold, does not clean, spots. Do not buy LG.

I have an LG front load washing machine that has pretty much stopped working after exactly 18 months. The drum no longer spins and there never was an error code displayed. I called the service department and we were unable to troubleshoot it over the phone. He referred me to the one and only LG repair service in Cincinnati for repairs. The parts are (maybe) covered, but not the labor. Just for the service to come out is $80. Unbelievable! We loved this machine initially. It wasn't three months though before we started to notice that not only were our clothes not getting clean, but they smelled horrible. We have to run bleach regularly and use vinegar with every load. This is truly some kind of racket they are running.

What happened to the old dependable appliances that lasted 10+ years? I guess you can't make money if the machines last so long they don't need to be replaced.

We have a WM2301HS bought in Sept 2010 and after a few months, we noticed that the are grease-like stains on some of the clothes, but not all the time. It is a pain to get those stains out. Some comments suggested the contents of the laundry are to blame, but judging from the complaints, we are not alone. Did anyone get this solved? All in all, this machine works great (and looks good). The only service call (yes, "life was not good") we had at the beginning was to put a missing clamp on the bottom drain of the gasket (how could they miss that in assembly?).

I called to explain about some washing machine detergent dropping on the front of my LG washer. As I began to dry it off, the lettering on the console completely faded and disappeared. Instead of reading "prewash", it reads "pre ash". I called twice and today, December 7, 2011, spoke to a supervisor who said it is cosmetic abuse, and they do not cover it.

They said I could only purchase a new console. I explained that the machine is about 1 1/2 years old, and that this lettering is poorly done. They repeated that it is cosmetic abuse. I paid over $800.00 dollars for the washer, and told the supervisor that I had a Kenmore for over 25 years, and none of the lettering came off. I wasn't washing down the machine, just cleaning some small droplets of laundry soap off the front, that dripped down.

LG Tromm front loading washer is the worst washing machine ever. I purchased one in 2008. Beside the loudness and shaking of the washer, it leaks water. I find puddles after running a load. I tried to contact LG with no results. They refer me to an appliance repair outfit. I have had nothing but problems with this washer.

I'm very disappointed with my LG Washer. We bought it over 2 yrs and it started leaking from the bottom about 7 mos ago. It doesn't do it every time, but enough times that it is becoming a nuisance. It also shakes even when the load is very light. I'm so frustrated with it that I am considering going back to a top loader. I had my previous washer for years and never had problems like this. So sad considering all the money we spent for this LG pair.

I have a mold problem as every one else complains about , but on my WM 2077 I am looking at replacing the main tub bearing for the second time or should I say the entire tub assembly. This is the only way to have the bearing replaced. It is hard for me to believe that a machine that cost this much would have major components failing so quickly.

I have the LG 2301HW front loader washing machine. After 1 year, I started to get black grease marks on my clothes, along with a smell. I have had service on my machine 7 times and no one can find the problem. They tell me my machine is spotless as I do take care of it by cleaning it once a month and drying it after every wash and leaving the door open. My extended warranty by "Assurance" is a joke! All they want to do is blame LG. LG will not stand up to their defective machines! At least Home Depot is helping me out. If my choice was a zero, that's what I would rate this machine!

This is the worst washing machine ever invented! The 23-year-old Kenmore I replaced was still running and better than this. If the drum hadn't developed rust spots, I would have kept it. If you want a science project that grows mold, this is your machine. I wiped out the gasket with Clorox wipes, leave the door open when not in use and it still grows mold. My towels smell like someone urinated on them. I have had service out here and nothing is fixed. I was sold tablets to wash the drum with; did not fix the problem.

This was the biggest waste of money I ever spent. I want my old Kenmore back. There is no quality any more, the dishwasher I bought from Sears is of poor quality too. I was a lifetime Sears shopper for appliances. In the 35 years I have been married, we bought all our major appliance at Sears, as did my parents. Where is the quality now?

It had a leaking Tromm front loader. This ruined my 180 sq. ft. of ash hardwood flooring costing approximately $2000.00. After the floor was replaced and a pan placed under the machine, I have noticed that it fills up about once a week. This leak is coming from the dispenser tray! I noticed water and soap residue on the inside of the front panel that had also caused the door hinge to start rusting. After closer inspection of the dispenser during operation, I can see water hitting the angled section of the tray and running over the side. LG said a repair tech would have to fix this, but without a newly designed part, it will just do the same thing again. This is not caused by too much soap as some might suggest because it does this with or without adding soap! The only solution I see is to buy another brand after spending over $1000.00 a year for a poorly designed product.

Except for one very important aspect, over the past 18 months, I have been pleased with the LG front load washer. It is quiet and cleans well. I do keep the door open when not in use to avoid mold. Problem-1: At the start of each cycle, the solenoid that regulates drawing water is so powerful that it's ruining the water pipes throughout my entire home. Problem-2: I'm still trying to find how to contact LG.

I have a front loading washing machine, bought 3 months ago. There were soaking wet clothes water all over my floor, too much to mop up. I have called customer service 3 times about this machine, model # WM2240CW. They gave me two numbers to call. It will take a week to have someone come out to look at it. Meanwhile, I will spend my day off of work cleaning up all the water. The worst part is I have called twice before.

As stated in many of the other complaints, I too purchased a LG front loader washer in Nov 2008. My washer won't drain and leaking. My warranty expired first of this month and I have no luck in getting it fixed. I wish I had known about this site before I purchased mine. If you read this don't purchase one.

I purchased from Home Depot and it was delivered and installed by their delivery service. First use, the water was coming from bottom going onto my garage floor. Good thing it was not in my home. Home Depot will not replace; they said that it's too bad that it is defective and that I would need to get warranty service. I am not very happy. HD offered to give me a loaner if I delivered and installed it.

I am not going to break my back and I will have to wait to see if the warranty company can fix my defective brand new machine.

I own an LG F8068LDP. An ** engineer might have developed the said machine while he was in a heavily drunken mood. I never saw or heard such an ** machine. It does not wash properly even if I use all varieties of washing powder and use different options. It discolors the white clothes into yellow shade and it creates small dots over the clothes. I even suspect that it creates small holes to the clothes.

We bought our LG washer and dryer in 2006. You can take any of the complaints/descriptions from the others and put our name under it as our problems are the same as theirs. The problem with smell and extreme mold buildup started immediately and continues to this day. We clean it weekly with washing machine cleaners, bleach and dishwasher detergent to no avail. The washer door stays open when not in use. LG customer service? It does not exist. We will never buy an LG product ever--not even an alarm clock! I would give it zero stars if I could. We have a smelly washer filled with mold and mildew. We are going to buy a new washer today. Good riddance, LG!

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

We purchased a LG TROMM Washer in Jan. 2007 (WM2487h*M) and we should have known better as we had to trade it out within the first few days of purchase because the water was filling up in the drum after the rinse cycle and the symbol FE was displayed. Luckily, Best Buy exchanged it for a new one without hesitation and it was almost as if they had already been down this path before with several customers. Fast forward less than five years later and the same thing has happened. We just spent $640 on repairs including a new water pump, a new water valve and a new memory board for this hunk of junk of a washer. In hindsight we should have just bought a new machine as the warranties had all expired. The guarantee for the new memory board is for two years supposedly, but we have yet to see paperwork from the registered LG repairman. Although he did state that the new memory board was registered with LG. I guess we'll just need to keep pressing them on this until we see something in writing.

The LG steam washer I purchased about 3 years ago has been problematic and I would strongly advise against purchasing one of these units. The malodorous tub in this front loader is likely secondary to the water retention within the gasket Despite leaving the door open to dry, something unnecessary in any top loader, the musty black mildew persists! Obviously an engineering design flaw, the tub cannot empty completely. Despite leveling this machine on a concrete floor with the drawer pedestal, the machine shakes and rattles and dances over the concrete floor. The machine will never stay in one place despite attempts to keep it there irrespective of load weights. This machine is a piece of junk and LG will not listen to these complaints. Waste of money should have bought the Miele. All of their products are superbly German engineered! Please enlist a class action suit. The trailing entries are testament to the litany of problems.

Was actually looking for info on how to disassemble our LG dryer to clean the lint and I came across this site. We have had an LG Front Loader for a few years now. We also had a bad smell early on. We had started a practice of leaving the door open whenever it was not running to allow it to dry but still had some smell.

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.

Do not by anything made by LG. Ever. Just don't do it.

Actually my rating is a zero. LG front loader washing machine that we have is not only a complete waste of money but a health hazard. Why the health department isn't involved in this matter is truly shocking to me. Both my Fiancee and myself have experienced general malaise (headaches, body aches, nausea, dizziness) which we now believe is due to the mold build up in this machine and thus ending up in our clothes despite double washing the clothes to get the smell out.

The constant nightmare in dealing with mold buildup in the machine has truly been astounding. We have tried everything from leveling the machine since water never gets fully drained, to scrubbing the front flap , to draining water and cleaning reservoir and bleach cycle--nothing works. This is the first and last LG product we ever buy. They put this thing on the market knowing full well of the problems with it. Personally, I am looking around to see if there's a class action lawsuit. In the meantime, we are going old school and buying a cheap top loader. We've used top loaders for 30 years and never had a problems with them. Even our kids agree that this machine is crap.

I would give 0 stars! I have to get rid of the LG Tromm. It's only 5 years old. It has bad odor and leaking door gasket. I bought this machine for the capacity and efficiency. Now it is costing me time and money due to the high maintenance of cleaning the washer so it will clean the clothes. The smell is unbearable. It's got to go.

I wouldn't give my LG Washer, #WM0642HW, one star if I could get buy without it! I absolutely hate my washer! It shakes, shimmies and smells! LG won't do anything except refer me to appliance repair at my expense. It's their mistake and it should be their expense! They could treat the problems like recalls on automobiles. You would think with all of these complaints that Consumer Affairs would step in. These are expensive appliances! Someone, please help!

I would buy a LG again, but only and only after I have checked with Consumer Reports. LG asks if I bought an extended warranty. I should not have to buy and extended warranty. That is telling me up front that their product is no good!

We bought an LG high efficiency washer about three years ago. I have never felt like the clothes get as clean as they did with my previous 20-year old Maytag washer. If my dog jumps on me with muddy paws, the paw marks are still there after washing. I clean the gasket and filter regularly. I have to pre-treat any spots in order to get them clean. Thank heaven for Lestoil!

I do not use bleach, but have found what look like bleach spots on my towels. This is very disheartening as we recently remodeled our bathrooms and all my towels are new. I'm embarrassed to let guests use them because they look terrible. Now, a new problem has arisen. My "clean" laundry comes out of the washer with large gray blotches that look like they were splashed with muddy water. And if I don't take them out of the washer immediately after the cycle is finished, my laundry has a hundred small, dirt spots on them (the same size as the holes on the drum). I bought a high efficiency washer to save $ and help the environment and now I have to wash most things twice. It defeats the purpose of high efficiency.

I will never recommend an LG product to anyone and will try to talk everyone out of them. If LG won't fix the problems with their products, then I feel the stores that sell them should boycott all LG appliances.

I bought an LG front load washer and dryer set in 2009, it's now 2 years later and guess what? My washing machine is very load during the spin cycle and it won't even spin unless it's a small load. It shakes like crazy! It also constantly smells like mold. It does not spin all the water out. This has slowly gotten worse since the day it was new. Never stays level! Now for the dryer. It constantly has to be cleaned out because it gets plugged with lint. Also, it makes a loud thumping noise.

I bought the set from home depot. They won't help. I've complained to LG who either gives you the runaround or hangs up. For the 2000 dollars, I spent on the pair, what a crap! For the way they looked and were sold to me they should work great. I think these were designed and assembled by child labor. Can you please help me?

I loved the washer when I first got it. Now, I had the washer for 2 months and it does not spin clothes dry enough. It has now been leaking for a week from the bottom. I cannot find where the slow dripping is. I am cleaning up about a quart of water every two days. Thank God, I have a concrete floor. I think it should be no stars. With its high price, it is a piece of crap.

We purchased the LG TOMM Washer & Dryer, and the Washer Seal around the door has always smelled moldy and puttered. After numerous complaints we were asked if we ran an empty cycle with "Fresh" Product or bleach to alleviate the problem. My comment was and is twofold, first why would anyone purchase a energy saving product and need to run an extra load every third or fourth load to clean the machine which is suppose to clean our cloths? Where is the savings with that? Secondly why is everyone having this problem and the Foreign Manufacturer doing nothing? Besides maybe someone in this country still builds a quality product domestically! We are willing to pay the price to support good design engineering and American Built Products. No star's due this product.

We purchased a LG WM2455HG front load washer in 2008. Over the past 2 years we have been experiencing a black slim, pungent odor and black mold spots on clothes and on the door gasket. We have done everything possible to clean and maintain the machine to no avail. I have read numerous complaints on the same subject. We are looking for a solution from LG which will not acknowledge the issue.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I can't get spare parts in 3 months? What kind of back up service does LG provide?

I'm upset and shared my bad experience with my community not to buy LG's product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

We bought our LG front loading washing machine and dryer in 2010, since then the washing machine floods all the time. At first, I thought it was me, putting too many items in or possibly using to much detergent. It is neither of these things, it is the washing machine. It is a piece of junk. The smell, I don't even want to go into that. Just read all the other reviews. I will remove these items from my home as soon as I am able to buy anything other than the LG nightmares I currently own.

Worst washing machine I have ever owned. I gave it one star only because it was a required field and would not accept a negative number. The washer leaked from the bottom within a few weeks and left the clothes smelling musty. Have tried running bleach through the machine and always leave the door and detergent drawer open. My wife has developed asthma which we suspect may be from the musty clothes. So we have stopped using the LG washer.

Bought our LG washer in 2007 from Home Depot. It leaks from the bottom and always smells despite cleaning with vinegar or bleach. The clothes are as clean as they were before we had this product and the leak has damaged our flooring.

We purchased our LG Tromm 3 years ago. The first thing that happened was the "boot" on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didn't fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop.

We do a monthly bleach tub clean and have used the "pucks" you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. I'm not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.

The smell is "bad". I was so glad to see I am not the only one with this problem. Please help. It is mold and mildew, and our clothes are getting the smell in them so bad that it will not come out. It stinks in my laundry room. The towels smell awful. When you dry from a shower, the smell from the dampness from your skin brings the smell out "big time". Help!

We purchased our LG Washer 2 years ago and have been so unhappy with the odor the clothes have. Do not buy an LG Washer.

The washer is leaking out of the back. There is evidently a flap that is faulty. The service call is $90.00 plus parts. My son bought the same washer and is having the duplicate problem. It seems that the company should recall the leaking flap on all the washers with this problem. The service people who do not like working on LG are saying that it is difficult to get the parts and the machines are troublesome to repair.

I have almost the exact problem as everyone else here with the nasty mildew/mold smell. The rubber case around the door has black mold around it, which would cause dirty black stain on cotton shirts/bed sheets. If this is obviously a darn bad engineer or defect, why can't we do anything but cry and watch LG's executives getting richer with their "Life is good" slogan? Does anyone here work in the law department that can help everybody out? All I can do now is to go around and give this link to all websites that carry LG washers so that everybody has a chance to read reviews from the actual users, not "paid" writers who claim to be "experts".

I bought LG Tromm set washer and dryer on 10/12/2006. The washer has been a constant problem, and currently, I have been without the use of this machine as it has been waiting for parts. A service man came today to do the repairs (2 weeks without the parts) and found that the drum is bad and stated the machine is junk.

I am with American Bankers on an extended warranty that expires today, and I now must wait even longer to see what they are going to do about this machine. The drum has created holes in the front assembly of the machine, and there is even a chance that they do not even make the parts any more. I feel that they need to do something immediately as we have waited long enough for the parts, and now, there are more issues.

I would never buy appliances from a store that does not provide their own service contract as that seems to be what is causing such delays in this issue. Why pay good money for the machine and more good money for the service contract, only to be sitting and going on 3 weeks with no washer and no one contacting us to tell us what they are going to do about this issue? This is the worst washing machine I have ever owned, and I will never buy another LG product.

I bought an LG Tromm front loading washing machine and it is definitely defective. The clothes reek of mold and after calling the company, I was told to leave the door open and to buy tablets to clean the tub. It was ridiculous--with my old GE toploader, I had no problems or issues. Now, the machine has an OE signal for the second time and the washer is not draining. A serviceman came out and said that it was the drain motor. It cost $235.40. The LG recommended technician that came said the motor is only guaranteed for one month after being changed. I have never been more outraged. When it breaks again, I will go to Sears and buy anything but an LG product.

At invitation via email from LG, I spent quite a long time writing a careful, truthful evaluation of my fancy still-under-warranty LG washer WM3875HVCA, which has had about seven or eight service visits. Both computer panels have been changed out; the water valve has been replaced; the door latch has been replaced; and still, the thing locks when I try to open the door post-cycle. Also, water continues to leak into the drawer serviced by the water valves, and the supposed anti-wrinkle option, which an LG representative told me directly on the phone is supposed to be constant for the eight hours as indicated, appears to do nothing. It is never on, whenever I check on it after a cycle.

I had written a grammatically correct, no swear words, truthful review, and picked only two starts out of five. Would anyone like to guess how LG responded? They denied allowing my review to be published on their site, supposedly claiming it did not meet their guidelines. Um, would those guidelines include singing only praises of their products (i.e.. if you give a negative review, they don't want to hear it, publish it, or know of it)?

I am completely disgusted with this situation. LG's email denying my review's acceptance told me to 'submit another review' as if anything similarly negative would receive their approval for site-publication.

As long as I don't rave about this washer, I suspect they are never going to allow anyone to see what my experience has been because then, prospective buyers would take a pause before considering a similar purchase. Indeed, the only reviews, which I read, on LG's site are all glowing about my washer. Ha.

I have problems with the washing machine timer and the water inlet.

We purchased our LG front loading washing machine in November of 2006. Within a few months, we also started having the clothes smelling badly, especially dark colored clothing. One week ago, the washer stopped spinning. We replaced the part. This week, the washer won't even turn on. I called the company for the second time. They chose to offer me a phone number of the closest repairperson (like I can't find that myself). I asked to file a complaint. As of today, I have had no one email or call me back. I emailed the company. Still, I heard nothing. These appliances are very expensive and should be lasting a lot longer than 5 years. The last washing machine we had was an inexpensive top loader that we purchased in 1983, and lasted until 2006. This is ridiculous! We also purchased an LG flat screen TV a couple of years ago. I had to replace a part in it already. It's definitely not a "good life" for anyone, but "Life's Good" for the company!

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). It's not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?

In addition now, I can't find the reason why the dryer does not make any noise (although it does turn on) and the washer won't even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.

My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

Do not buy an LG washer.

We bought a high end LG front load washer and dryer in December 2009. We were getting LE Error Codes after about 2 years. The washer fills up and would not drain. We did troubleshoot the washer according to the manual but it didn't solve the problem. We even tried to find a repair man in Calgary but none of them worked on LG washers.

Trail Appliances, where we bought the unit, is going to charge $90 for a serviceman to come out. Then $85 per hour to assess the problem. This is before we even pay for the repair! It will be cheaper to just replace the unit than repair it.

Avoid LG if you want to avoid headaches and costly repairs.

I own an LG washer, model wm2050cw, and it is a piece of junk. I bought it for $598.00 from Home Depot on 3-15-10. After 8 months, it started to leak. It's not just a small leak, it filled the whole laundry room floor not once but 3 times. The repairman LG sent blamed it on me. He said I was using too much detergent and told me to only use 1 tsp. I did and the thing still leaked and my clothes were not clean. The repairman eventually replaced a mushroom shaped gasket that he admitted was a design flaw and that LG had no intention of fixing. Now, the machine is 18 months old. And everything comes out smelling awful, especially towels and washcloths. I have done everything LG says to do - leaving the door open, pulling out the detergent tray, running the clean cycle, using less detergent, etc. but nothing helps. I now have to buy another washer because I can't stand it any longer. My previous washer was a plain GE front load and it never gave me one problem. I sold it because it was old. I wish I had it back. LG needs to be run out of town!

Our LG washing machine is not working. Dryer motor or front cover, damaged.

We purchased a LG Washer and Dryer on March 26th 2011. On September 23rd 2011, the Washer (WT5101HW) created a very large bang and on inspection, we found the washer had rotated more then 100 degrees on itself, luckily not tearing the water lines from the connections. The top portion of the machine, lid and control panel, were no longer connected to the main chassis and were lying to one side. The drum was not on any of its mounts and the side panels around the drum were all pushed out, as if there had been an internal explosion. I now have two significant holes in the dry wall walls on either side of the unit and the thought that if any of my children were in the vicinity when this happened, they could have experienced serious injury or worse. We are in the process of working with LG on this issue but after reading the list of complaints about LG's lack of customer support, I am not optimistic of a satisfactory resolution.

I have an LG Washer Model WM0532HW, purchased at Best Buy on June 2004 for $1,000. It just needed $400 in parts and 3 repair service calls for an additional $225. I called LG customer service to ask if they would pay to replace any parts since I had 3 failed parts at once and they were of no help at all. They would not even let me speak with a "supervisor". This is a very expensive machine with expensive replacement parts. I could have gotten a new machine if I'd known the extent of the part failures.

In 2005, I purchased the LG WM1832CW washer and from the beginning, I got an OE error code which indicates a motor overload. I had a service contract and Best Buy was great in sending a repair person to troubleshoot and ultimately replaced the motor. We still have the occasional OE code, but LG told us to reduce the amount of detergent and always use high-efficiency detergent.

The smell started and there was a black mold around the front tub seal and smelly clothes. Initially, I thought that the smell was due to sweaty football gear, but it continued after the season. We have used vinegar, bleach, you name it, yet it still smells.

Now, I've had two leaks that flooded my laundry room and I can't find the cause. My guess is that the front door seal is not seating properly every time.

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which don't come out, especially if you don't notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but don't go away. It doesn't happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I can't imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

My LG washing machine's turbo drum's sensor is fixed to holding the door of the machine. Since it is in frequent use, the sensor gets damaged and rusted due to frequent water contact. In the last two years, I have changed the sensor twice. This is the biggest fault that your machine has. Because of this, we will not prefer LG machine in the future. Please change the place of fixing the sensor in LG washing machines.

We purchased an LG Tromm Washer in 2005. Shortly after purchasing, we noticed a moldy smell in clothes and on towels. The whites get marks on them as well. As I cleaned around inside, I noticed (over time) a nasty, moldy, slime buildup inside of gasket and output valve would drain nasty sewer water. I have very 3 sensitive children that have allergies and I have asthma as well. This is harming, not helping out health! Also, the detergent dispenser drawer somehow gets stuck a number of times. In order to release it, you have to slide washer away from wall, unscrew the top and pivot it up and slide until you view the drawer then release it. I called customer service and they blame me, telling me I am not cleaning it well enough or just change the subject or ignore completely!

The reason why our clothes will not get clean is the the bad smell and black mold coming from the washing machine. I recently realized the source of our recurring upper respiratory infections and skin rashes.

I am fed up with your service as your mechanic told me to change some parts of my washing machine and it will be like a new machine and charged 4000 for a rotary motor and a PCB. But within the 8th month, our PCB went out of order. He neither gave me a cash memo nor did he re-attend to my complaint but he answered me on phone that for a replacement PCB I would have to spend another 1800 plus service charges.

I purchased an LG washer and dryer several years ago. I absolutely hate them, but they cost a small fortune, so I am not ready to buy new ones. Here are my complaints: my clothes never get cleaned; it doesn't use enough water to get them cleaned! They always have a mildew smell. Now my detergent draw will not open. It is stuck for about a month, but it would eventually open. From all the complaints I have been reading, why has the Better Business Bureau (BBB) not gotten involved? My sister bought an LG refrigerator, and she also had multiple problems with it! I will not be buying another LG product!

We purchased the front load washer and dryer in December 2010. The pretty red ones! What a mistake! Actually, no problems with the dryer, except it doesn't seem to dry as well as it did in the beginning. I always have to add a click or two to the automatic dry time.

The washer broke this June 2011. We had Geek Squad come out, it took four weeks for them to get back to replace the drum and three other pieces that attach to the drum. Four weeks! Then it broke again six weeks later.

Same thing, we tried to get Geek Squad out again and they are so hard to work with to schedule a time. They should realize people have jobs! I called Best Buy to get help and they gave me LG's direct line. She was very helpful and friendly. But then the service tech called and his first words were, "Do you agree to pay for this service call?" and told us it was not the drum, it was a shock absorber.

He hadn't even been to the house! He just told us this by the description. He wasn't coming out until we agreed on the phone to pay for the service call. Forget it. We are going to buy a new washer tonight. It will not be an LG. Such a hassle and disappointment, $1000.00 wasted. Pretty red machine...too bad it is a piece of crap!

The LG TROMM washing machine is a horrible waste of money. LG must have put all their efforts into making a machine that 'appears' to be a high tech, environmentally friendly machine without actually testing it. The clothes stink when they come out so you have to run empty clean cycles frequently which, of course, waste water and energy (hot water cycle). The safety latch errors outweigh too much. Their customer service department (barely spoke English when I called) told me to unplug it and wait for five minutes. I will not buy another LG product and I will encourage everyone I can to do the same.

I have an LG top load washer model #WT5101HW. The dimes or pennies get caught in the space between the drum and agitator.

They sold me an LG Washing Machine and a dryer. But the washing machine has been nothing but trouble--it broke three times in five years. This time, it spun completely off the rim from the inside! It completely destroyed the inside of the machine and Home Depot says that they sell them, not fix them. LG won't even return our calls! The repairman says that it will be about $1,000 to fix it. Are you all crazy?

We have a 7-year old LG front load washer. An authorized repairman has been to our home three times to repair the unit. He has talked to LG tech engineers three or four times and they have sent the new parts three times to repair the unit. However, it still prompted an error message. They now tell us that it is all they can do for us. They offered us $74 for the trouble. I told them I am willing to pay for the repair cost just to fix it. They have manufactured these unit with manufacturing problems and they are not standing behind their product. If it is not repairable due to an engineering error, I should be entitled to a discounted cost for purchasing a new unit.

We purchased the LG Front Load Inverter Direct Drive Washing Machine (Model: WM2301HR) and Dryer. I paid a pretty penny for them both. After a little over a year, our washing machine and clothes smelled rotten and mildewy. My husband looked at the machine and noticed molds on the bottom and in its parts. There should be a recall on this machine. It's gross and unhealthy for a household. The dryer takes two cycles now to dry a load. Of course, it's past the one-year warranty so we are ** now. Don't buy these machines. It's a waste of money and it looks like there have been many similar complaints on these machines in the past.

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. It's permanently in our clothing and it has caused allergies.

I bought my LG Top Load Washer 5101 in March. Within a few days, I noticed scratches on the lid. I have no kids, no cats, nothing rough that I put on the lid. I called LG and they acted surprised that such a thing could happen. I asked for a new lid but they refused. So I returned the machine to Best Buy and got another one (I really liked how it cleaned). It's now August and even though I've been super careful and have only put a plastic laundry basket on the lid, the strip closest to the glass has scratches all over it (and no, I don't have any mice).

I was going to buy the matching dryer but now hesitate. I would love to be in contact with the woman who said her problems were cosmetic, too.

LG won't warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LG's warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, "Well, it's in the fine print!" I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

I purchased an LG Washer and Dryer set on March 2007. After paying over $2,300 for them and being the laughing stock by my parents for making a foolish purchase, at first I was with dealing the crazy smell from the washer, and now, the SOB is leaking water. I will never purchase another product from LG again. Sometimes cute, new, and fancy isn't worth a hill of beans. My grandparents top load machine has skipped a beat in over 25 years. That's just crazy to me.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.

I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I don't think there is a "fix" for this defect and the washers should be recalled.

Is this level of service LG intends to provide? We visited LG PEL and New Allied Gujranwala, Pakistan regarding our one LG washing machine (product model: wd80150) issue, but both were saying, "We are not providing LG after sale service." I even sent 5 emails to LG customer service on August 17, 2011, and they did issue a complaint reference number **. I received what I felt was extremely poor service, and I felt I should write and inform you. They did issue a complaint reference number **; still, they are saying that they do not have LG parts and testing equipment. I'm sure that this isn't the level of service you intend to provide. I would like to continue being a customer of LG, but I feel this type of after sale service makes it easy for your customers to simply never do business with you again. I look forward to hearing from you.

LG Upright Washer smells and had bad mold. I have never heard from them. I sent emails and called the support number but nobody ever got back to us.

I bought an LG washer and dryer based on consumer reports/reviews, but I was sorely disappointed. Number 1 problem: Any and all clothing regardless of age, material content, or color emerges from the wash cycle looking like **. I never ever have experienced such rapid and profound deterioration of clothing and linens! It is heartbreaking to see my family's entire wardrobe worn away to the point where I am embarrassed to dress my children. These were items which looked brand new with repeated washing in my old machine and brand new high quality clothing never worn by anyone yet ever! It has extreme wash wear even with minimal HE detergent in a medium size load with extra water and slow spin speed on delicate ones.

In addition, when it arrived, it was poorly color matched so the two appliances looked awful side by side (one crisp white and one grayish white). For the first week of washing, the machine stank like chemicals and it transferred to the clothing/linens. I managed to clear that up with repeated scrubbing of the gasket and religious maintenance schedule of hot bleach washes, leaving the door and detergent drawer open at all times when not in use. It was way too much work and heartbreak, especially considering the positive recommendations it gets from consumer sites and the price to buy it!

LG front-load Tromm washer is the biggest waste of good money a home owner can spend.

In 2006, company said we were using too much laundry soap so we cut back to 1/4 of the recommended amount from 1/2--no difference. The mold continued to grow despite bleaching, drying, etc. I gave up! LG sucks. Rubber ring is stained with black mold, all it does now is hold up the in efficient dryer.

I am now using my old Kenmore top loader that is in the garage hooked up to laundry sink.

We maintained our front-loading LG unit as recommended, and our clothes smell terrible. In addition, our daughter, who is allergic to mold, is miserable. After just a few years, we have to invest in a new unit. Do not buy the LG front-loading washer. You have no recourse.

My LG washing machine stopped working after 3 months! It is not able to complete a spin cycle and does not drain, leaving mildewy water sitting at the bottom on the washer. We called for an LG repair man who arrived at our home 3 days later. He walked in and pressed a few buttons then charged me $150 before leaving and doing nothing! The machine is still under warranty, yet, whenever we try to call them to actually fix the ** thing they inform us they will be charging us more. I do not understand why LG has a warranty system going, if they are going to charge us for a problem that we have not caused. Needless to say, I will not be purchasing anything with the initials LG from now on, and will do my best to persuade others to do the same. This company's ethics are deplorable. It should be ashamed of itself.

In 2006, my husband and I purchased all new LG appliances from Home Depot and paid for the 4-year extended warranty. We have the WM2077CW washing machine, LFX25960ST French Door Refrigerator, DLG3788W Dryer, LDF6810ST Dishwasher and LRG30355ST Gas Range. We have had problems with every single appliance, have had the extended warranty repairs done on each one, and continue to have problems. The latest is the washer has stopped draining and the drain pump motor is broken. Our warranty expired on 14 Apr 11 and both Home Depot and LG will do nothing. The refrigerator is now leaking water all over our kitchen floor, and the knobs on the gas stove are cracked again--they have been replaced twice already!

Please do not purchase anything from LG! I know we should have been worried when the washer broke the first week we got it home, the dishwasher leaked and the refrigerator water dispenser has never worked properly, even after multiple service calls. Even the extended warranty hasn't saved us from having to replace parts that "aren't covered." I wish we never bought LG, and Home Depot hasn't stood behind them.

I absolutely could not get anyone to answer my calls. I purchased a washing machine in 2005 and it was starting to smell terrible by 2006. In 2009, it produced error readings so I purchased a new pump. In 2011, it started making noise. I took it upon myself and found out that the support brace that holds the inner drum rotted and broke off in three places. I have soft water and am a registered master plumber. The material used in this brace was no more than cast aluminum or pot metal (neither of the two should be used in a piece of equipment like this). The drum is stainless. What a waste.

I purchased an LG Washer and Dryer a year ago. After reading all the complaints, I think I am lucky. I just hope I don't experience the problems others have. My problem is cosmetic. l love the washer but the lip on the washer is disintegrating. I contacted LG with pictures and was told that the product was not defective. They blamed it on customer abuse.

We purchased a new LG Front Loader along with the gas dryer about four months ago. For the last four weeks, we've been noticing that our closing is having a mold smell. I was advised about cleaning it out when done and leaving the door open until next load to help prevent the mold from growing. We have tried everything but nothing works; just smelling like mold in the Florida heat.

After several months of intermittent stopping and then working, and several visits by various repair people, Sears finally eliminated the problem by replacing the electronic board (at a cost of $35 plus labor). The washer has been working perfectly for 6 months. I wished that someone could have told me this when I was experiencing the problem.

I have an LG washer and the detergent/fabric softener drawer would not open at all. I looked online to see if anyone else had problems with this. There is a list of them.

What is happening is, the cover on the fabric softener portion in the drawer is lifting up and getting stuck. Same problem everyone else is having.

There should be a recall on this. Very poor design. This is through not fault of my own. I am hoping you can help us. Thank you.

Approximately 2 years ago, I purchased an LG front loader washing machine from PC Richards in NYC. I called LG one year later complaining of a moldy smell in my machine and on my clothing. They told me to do weekly maintenance and keep the door open. I have NEVER heard of such a thing and believe that a customer MUST be told about this prior to purchasing the machine. I did as LG told me because as a working mother, it was easier to just do it than to call and complain again. I was so angry after I spoke with them and listened to the "uh huh, uh huh" bad attitude.

Last week my 7-year old son, walking from his bedroom into mine, walked into the door in the middle of the night (my son cut his leg). I am furious! I called LG to tell them I want a different machine or my money back. Nothing! This is something that must be told to customers prior to purchasing the machine, not after.

My LG washer turned itself on when I was not at home. It filled up with water and because it was not in a cycle the door wasn't locked so the pressure from the water pushed the door open and the water continued to pour out. I came home to my house being flooded, water went through my vents and into my crawlspace. When the repairman came he witnessed the washer doing it all over again! I called LG, they told me to get 2 estimates, send them pictures, fill out documents and send them my old parts and I did. I thought they were going to help. I am now going into my 6th week of them leading me on to believe they are going to help me.

They keep saying they have to do testing then they said they had to send the main control panel to Korea for further testing. I have over 30,000 in damages, my daughter is allergic to mold and not one person at LG gives a hoot! I am setting my LG washer & dryer at the end of my driveway (it's 3 years old) I will never ever purchase anything with those initials on it again! Their customer service is as bad as their product! Oh it also leaks water from underneath during wash cycle too. The lady asked me at one point "what cycle was your washer in when it leaked". I said AGAIN my washer was not in a CYCLE and it did not LEAK. It turned itself on, filled with water and sent out about 70 gallons of water. If you want to know what cycle my washer was in.... ask the washer! I had it on OFF!

My LG gas dryer started making a thumping sound and now the drum is cracked, no longer drying my clothes and and is tearing my clothes from the jagged whole in the drum. Poor quality metal drum. I will never buy LG products again. Class Action Lawsuit here we come!!

I purchased an LG washer a little over a year ago. Six months after the purchase, the clothes washed in the washer started to smell like mildew. Since then, I have purchased many different washing machine cleaner products, and attempted every suggestion provided by the LG representatives and people online suffering the same problems to get rid of the smell.

LG also sent a technician out while the washer was under warranty; who said there was nothing wrong with the machine, and he could smell no odor.

Now the warranty is up; LG claims that, "nothing can be done."

I purchased an LG Washer & Dryer less than 4 years ago. I purchased the warranty as well as an extended warranty. 5 weeks and 3 days ago (on a Wednesday night), I ran a load of clothes through the washer. No more problems than usual. I left my house at 8:30 a.m. the next morning, went through laundry room, no problem. My daughter came home from summer school and called me to say our house is flooded (I have 10,000 wood floors throughout the main level) and our washer door is open. I said I will be there a.s.a.p. I came home with water all over my laundry room, kitchen, breakfast nook, family room, bathroom and hallway. My husband sucked up over 40 gallons of water with a shop-vac. It also went into my vents and down into the crawlspace.

I called to have a repairman come out. He pushed some buttons to get the error code in the window so he could figure out the problem. He turned it off. There were no lights, no power - nothing. While standing there talking to him, the drum just started spinning. We heard the water valves open up and then the water started to fill again. All right before our eyes! He said the main control board went out. It filled with water and because it wasn't in a cycle, the door wasn't locked so the pressure from the water pushed the door open.

I called LG that night and told them, they gave me a case number. For the next 4 days, I called them to see what they were going to do about it. Finally on the 4th day, I said I am running out of patience and I need a person that can help me NOW. They gave me a number to their legal department. From there, I got a lady who asked me to provide her with things such as pictures, 2 estimates, my old washer parts that were removed by the repairman and a completed form that she e-mailed. I sent everything to her within 24 hours except the estimates. I ended up getting 4 estimates and all of them were within a few hundred dollars of each other - I have 30,000 in DAMAGES.

For a couple of weeks, I dealt with the legal department with them saying they had to test my old parts. The third week, I was informed that my case was transferred to their insurance company and my control board was sent to Korea. By this time, I have probably put in over 100 hours communicating, researching, meeting with contractors, etc. So everyday I kept e-mailing asking them to please tell me my test results. I have begged and pleaded because my daughter is HIGHLY allergic to mold and I fear the longer I wait, the better the chances are that I am going to have mold. I have cried, screamed, stressed, fought with my husband because we are so stressed out and don't know why they can't simply acknowledge what has happened and take responsibility for this.

So I googled President of LG, found a phone number, called it and I got connected to his secretary's voice mail. I, of course, left a message. On Monday, I got a call from their insurance company saying ok this is what we can do. In order to do more tests, they have to "open" the control panel. And by doing that, it will destroy that part and no further testing can be done; Or we can send the part to the United States. You can find, hire and pay for your own expert and we can have our expert and your expert test it together; Or we can give you 50% of your claim and you can live with it.

I said I will make a couple of calls and call you back. After talking with whom I needed, I decided to tell them keep the part in Korea, do what you have to do. I know the part is bad so continue your testing. I did it that way because how would I EVER be able to tell that is MY part that they sent back. The next day she calls me again and says our attorney will prepare a Product Testing Agreement and Waiver for you to sign and send it to you Fed EX. I am so angry at this point and I am not sure what to do. My daughter is not feeling well due to her allergies, I am sure. She also has asthma and now she has headaches, her chest has been hurting and now she is telling me that her nose burns.

LG, you need to stop making products. Period. You don't care about your customers, you care about the almighty dollar! An outstanding company would stand behind their products and take care of their customers so they would continue to be a customer. I will never buy anything with those initials on it ever again and I will make sure everyone I know doesn't own an LG product as well. To go through something like this has been extremely upsetting, but to continue to go through unnecessary crap to prove your washer malfunctioned (I even have the repairman that witnessed it) is the worst customer service I have ever heard of. At one point, like 3 weeks into this, the legal department asked me "what cycle was your washer in when it leaked?". I wanted to pull her through the computer and choke her! I said: First of all, it wasn't in a CYCLE and it didn't LEAK. It turned itself on, filled with water, pushed the door open and continued to poor water into my house. If you want to know what CYCLE my washer was IN, ask the WASHER! I HAD IT ON OFF!!!!!!!!!!

A horrible smell is coming from my brand new washing machine and dish washer.

My 2-year-old front loading LG 2050cw has had a mildew smell for about a year. I discovered that it was because of mold inside it and all around the rubber seal to the door. It's a waste of my money. It is 2 years old, so not returnable.

I purchased LG Tromm WM2277HS. I tolerated the mildew smell because I did not know that it was a manufacturing flaw but my control board blew and the rotary and stator motor blew as well. Basically, this is the heart and brain of the machine. The motor was still under warranty but the board was not and neither was the labor. A machine with a 5-year life is now a garbage and all they said was sorry.

Purchased the LG Tromm Front Load Washer and Dryer. Home Depot is no help and Tromm is no help. Terrible customer service! Five towels take four cycles to dry!!

Fairly new front loader, LG wm2801hwa, opened its door mid-cycle. I had a flooded kitchen and laundry room. When it was discovered, the machine was observed to continuously flooding water out of its (then open) front door. The water valves had to be closed and the machine had to be unplugged. LG was contacted directly and a service man was sent out. The D.G. Appliance representative indicated that the machine had an assortment of problems, including the main controller. The machine even flooded the kitchen and laundry room again, as the payment for the service call was being processed, for he left the valves on after his inspection.

I consider this machine new since it was purchesed about a year and a half ago. I expected LG to step up to the plate here and provide a reasonable response. The door on a front loader should never open like that. Much property damage was avoided only by luck in discovering the flood in time, and diverting the water away from wood and carpeted areas. I followed up with D.G. later that afternoon and learned that they didn't bother reporting the problem to LG. I called LG (again) and found no relief, since the machine was out of warranty.

The LG washer that I purchased from Sears in April 2010 has been nothing but trouble since I bought it.

I returned the original to Sears within three weeks of having bought it. It won't spin water out of the machine and my clothes were sopping wet. The replacement unit continued to have problems with spinning properly. Last week, I noticed that the rug in my basement (just outside laundry area) got completely soaked with water. After five days with fans constantly running, I've started ripping up my carpet. The pad is soaked through. It is a disaster in my basement now. And I have my house on the market. LG washer has ruined my carpet and made my house less sellable in the process!

I purchased a front loading LG Trom in January 2007 from Home Depot. This was to replace my Maytag that lasted 16 years. A couple of months ago it began making a terrible sound during the spin cycle. I called the repairman, who said it would cost $800 to fix it. The bearing and rollers and tub shaft were going out. His statement was "they are designed to fail between 3 and 5 years". I called LG and spoke to two different individuals, who were very nice, but basically said, sorry. They don't stand behind their product and I hope they go out of business. I am also disappointed that Home Depot sells products with such poor quality.

Bought a new LG washer model WT5001CW from our local Home Depot. Two days after having it delivered and installed by Home Depot we go to do our first load of laundry and get an error code on the front of the machine. The manual says to call for service, so we call LG's service number listed in the manual. The young lady I spoke with at LG was most unhelpful, her response was because the washer was less than 30 days old they would not service it that I had to return it to the store for an exchange. Have called my local Home Depot twice and am getting no where with them it amazes me that neither the store or the manufacture seem to care that they sold me a defective product.

I purchased an LG Tromm steam washer and dryer (WM2487 & DLE7177) in Sept. 2007. Somehow, I was spared the stinky mold/smell problem, however, the washer is making a racket during the spin cycle. This developed into a burning smell which eventually produced an error message of "LE." Phone tech told us to unplug machine and let the mother board cool for half an hour, depress the arrow button and re-start the cycle. This didn't work. I was told that the proper use of machine requires a wait of 15-30 minutes between loads to allow the board to cool. (No problem, I have nothing but time in my hands)

LG tech came out in a very fancy van and told us that we have soft water in our area and should've only used 2 tbls. of soap per load. Since too much detergent was used, it crystalized somewhere and caused the bearings to go bad. The repair would cost $1,200 and since we didn't buy the extended warranty, it's cheaper to buy a new machine. The two machines cost us $2,337.74 in 2007. We didn't buy the extended warranty because my engineer husband didn't think we'd need it (me neither). Parents' top load machine lasted 25+ years.

Like a **, I went back to Home Depot and ordered a newer version of LG steam washer. Sales person told us we didn't need to buy a new pedestal and that we could use the one we have. Delivery company came out and said we could not use the old pedestal, it was against liability rules established by Home Depot and besides, design change for new pedestal. Washing machine had to be put back on the truck. I was told that the machine and pedestal must arrive at the same time for installation or forget it. What a dirty racket. I am forced to buy a warranty and a new pedestal each time for a machine that doesn't last for 4 years. I looked at Consumer Reports today and they say LG has the best reliability rating. LG Tromm dryer takes forever to dry towels.

Bought a LG front load dryer because of the good reputation that LG had. Had the dryer for less then two years and it began to trip the house circuit breaker. After a week of this it completely shut off. Had repairman come out to fix it and discovered that internal wires had shaken loose onto the drum of the dryer and melted through until it shorted out when one of the metal zippers came into contact with the drum.

This fried the whole mother board and destroyed the machine. Further inspection showed that the circuit breaker prevented the dryer from cathing on fire. The very expensive product failed us and nearly caused a fire. This is an extremely hazardous flaw that LG needs to fix so that the wires do not come in contact with the drum. This product really should be recalled for the consummers protection.

We purchased a model WM 2301H Washer along with a dryer in October of 09 from home Depot. In february of 11 we called a repair company to service our washer which had stopped spinning. The repair company talked with the LG tech support on several occasions and replaced motor, stator, control board, then forgetting to order parts for us, we had to contact LG for parts at which time the control board was replaced again and our washer repaired finally March 25, 2011.

Then on June 12, 2011 the washer began making noises and would not engage in spin cycle. We called another repair company who said the motor was bad and we would have to call LG to authorize repairs or we would have again have to pay for repairs. (The motor has a ten year warranty). We contacted LG who stated they had no history on our washer and that we would have to send in materials documenting that we had purchased the machine and had repairs done. I faxed the materials I had to them and had to call back three days later to confirm they had received the fax, then had to call back four days later to find out what their decision was.

They requested a history from the first repair man because the repair invoices from that repair man were insufficient. After considerable discussion they authorized repair parts (which were under warranty anyway) but said we would have to come up with more documentation as to why the motor was replaced in the first place. The previous company we had repairs done from has changed owners and no longer does repairs so I cannot come up with additional documentation other than my receipt for purchasing the washer, the shipping labels for parts sent from LG and repair invoices.

18 months ago I purchased a front-load WM2233HW washer, replacing an 8 year old GE. Have never had to "wipe down a gasket" after every load before just to keep our clothes from smelling like mildew. Can't believe I researched and bought what Consumer Reports recommended as Best Buy and now I hate my washer. Have tried everything recommended; am now going to throw away an 18 month old applieance that technically works, just makes my whole house stinks so that I hate coming home each day. LG -- no thanks.

I sad to say LG washer did not last as long as the whirlpool front loader

We bought a new LG front load washer and dryer .Had to replace panel in dryer soon after we got it, now the drum is cracked and can no longer use. The washer won't completely fill with enough water so I have to add water with a bucket. Again company will not respond and I will not buy another LG product. also my latch on the three door ref broke off and same, no response. I will advise every one NOT TO BUY LG PRODUCTS.

received an FE error code, on a front load 2010 washer, called LG multiple times to get it fixed. Stated they escalated to service, no calls, then they scheduled it for a day and never showed up. I called and they moved the appointment informing me a washer is a critical issue. This has been down for 4 days and will be another 3 if they decide to show up on Monday.

I bought my LG front load washer in 2007, and I started having problems with a moldy smell right after warranty expired. My clothes used to smell great, but now, all clothes smell moldy. Towels smell bad, and I have washed and rewashed loads of clothes, thinking it was just me. My daughter actually came home one day to change clothes, because her pants smelled like a wet dog. I am in the process of trying different remedies, but I have noticed I have been sick a lot lately, and it started about a year ago when I first noticed black, slimy, smelly stuff in the gasket of my washer.

I have had front washers before, but their gaskets were easier to clean than the LG. And I kept up with it. I have been pretty good with the LG, but the stuff accumulates where you can't reach it. I am allergic to mold and never had any problems before, but now, I have been itching all over my body all day long and can't sleep from the itching. Allergy meds used to work, but now, they only give me minor relief. I will try everything I can to alleviate this problem and find some relief.

LG washer lasts only as long as 14 months. Then, it will no longer work. It will not spin because the bolt that spins the drum stripped out. Even with the 10-year warranty on motor, I got no help from the company. There was a lack of response. I waited a week to get an answer. No one called and I got no help. When I called them twice, I was once told it would be looked at by a supervisor. But no one ever called or told me if they really did look at helping with the cost. So, I called again. They had an answer. But no one ever called to tell me it was declined. The labor costs more than what the machine is worth for me to fix it.

I see many on this site have had trouble with a moldy smell with their LG front load washers. I have not but my mother-in-law and a few friends have. I can only assume that I haven't had a problem as I've been keeping the airflow going after every load. I use something called Odor Ouster and it kept the moldy smell away from my laundry. I don't want to use cleaning chemicals in my machine since those get expensive, but the Odor Ouster was $10 with free shipping and works wonders. It can be purchased at **.

After purchasing a washer and dryer in 2006 (LG Tromm), we experienced an odor on our clothes and towels as well as in the washer. We also took notice of the fact that the rubber gaskets were moldy and stained. The washer is also leaking water from its seams and paint is chipping off the machine causing it to become rusty.

I'm glad to know that I'm not the only one with a lousy washing machine and dryer (LG Tromm). My washer gasket was so bad that we had to replace it last week. Today, I get the 'it won't drain' error and it makes an awful noise. I'm assuming that a pump has gone. I am forced to buy another one. I can't stand the rotting egg sulfur smell that comes from this machine. Yes, we have cleaned it over and over again, left all doors open, etc., but nothing makes it better. It's so gross when you think about it.

Their customer service sucks and they don't care because nothing happens to them and they are allowed to get away with providing lousy goods to their customers. Also, the dryer has never dried right since we bought it. They have come to look at it over and over again and say nothing is wrong. I finally gave up. I wish I had never sold my old Kenmore washer and dryer. They were the best! LG - you bet that I'll never, ever buy any product that has those two initials on it.

After research, I bought the front-loading stackable top of the line washer and dryer, along with (thankfully) an extended parts/service warranty. My previous machines had worked for almost 15 years without a problem. Within a few months, the washer was leaking water through the seal and had several episodes of various electrical messages. The tech had to replace the board and then just propped his feet against the front of the washer and pulled the drum to the front, saying this is a common problem with LG. Also, my dryer has never worked right at all despite the tech telling me it is fine. "Very dry" is not, and "low" on timed dry is much hotter than I would expect.

The dryer started going thunk thunk, so out came the tech again. This time, under the extended warranty. Like others, the weld was broken on the drum. How does that happened? So it got replaced and a year or so later, just out of the 5-year warranty by less than 30 days, it is thunking again. To think that I was getting ready to buy an LG refrigerator. Silly me. I am sorry that LG won't fess up to these problems and just fix them. I would have been a customer for life.

I just recently read about black mold growing in the gasket of front loader washing machines.

I have an LG front loader I purchased brand new in 2006, 5 years ago from Home Depot in Helena Montana. Over the years, I have noticed that my clothes did not smell very clean after washing them. I noticed what looked like soap marks on the clothes. I thought this was due to my soap. I only use a eco friendly laundry detergent and a very small amount and always run as an extra rinse . I never have used fabric softeners. Just plain bio clean or Armond hammer powered detergent. After spending hundreds of dollars in trying to find the mold problem in the house, not having any idea that the problem might be from the washing machine. Just last April 28 2011, I have discovered several cases on the internet that talk about black mold as a problem growing in the front loader of washing machines. Most of the complaints were about the washers smelling. I have discovered a black like substance in the washer gasket. I have cleaned it out not knowing it may have been mold. Now I realize this my be the very cause of mold problem that has been such a mystery to my health, that I have been living, sleeping in on with my clothes and sheets for a number of years.

I would like to ask if you know of any information or sights that explain more about health problems with washing machines as to the mold growing on clothes. Can mold grow on the clothes after drying the clothes? If so, is it possible to ever get the mold out of the clothes? I have heard that black mold does not smell. Do you know if this is true? I wash my clothes with bio clean detergent and use no fabric softener. When I put the clothes away, I see them clean. It is not until weeks later that I discover what looks like mold on my clothes. There is plenty of air flow in the closet. The mold tests that were done a month ago in several rooms in the house show no mold. Even after the test was done a month ago, just last week, once again I discovered what looked mold on many of my clothes.

I appreciate any information you may share with me to solve this problem. For nearly four years, I have had constant skin rashes not knowing where the problem came from and joint problems on an off. Mold and fungus has often been diagnosed as an issue effecting my health, yet I have not been able to solve the problem.For the past year and a half now, I have been discovering what looks like mold on my dry clothes. Several times I have rewashed the clothes and taken apart my very dry closet and wall searching for mold, as well as having the house professionally tested and even taken out the dry wall to see if mold was growing in the walls. Now I am at my wits end with health problems of chronic sinus infections, skin rashes around the eyes as well, itching, inflamed joints and foggy brain and digestion problems. No matter what I have done to solve this problem, my symptoms are still present. Just a few days ago, I first discovered the information about mold in washers. I have cleaned the black slimy substance of what looked like mold from the gasket before not realizing this is black mold. Based on the hundreds of cases I am reading about LG washers, I would like to join a class action law suit and have the washer replaced and have some compensation for much loss due to ill health. Please let me know what are the most effective steps to take to have my case heard and just compensation for damages to health and clothes and not at present even using the machine. Thank you for you help in concerning these matters.

I purchased the washer and dryer for around $2,500 in January 2010. I noticed right away the very long cycles to wash and dry with poor results. It didn't get dog hair off clothes, towels, cloths, and most clothes still smelt dirty--a permanent moldy mildew smell exists in almost all my laundry. I did regular maintenance as per manual and wiped seals down drained hose, etc., to no improvement. My huge concern is that last week--April 2011--I could smell something burning. I had my washer on tub clean with nothing in it--no clothes or soap as per manual.

I opened the basement door to find my washer shorted out somehow and was full of smoke! I am six months pregnant with a three-year old. My one year and four-month old washer should not be about to start fire. The LG rep came out and had no idea why the power board melted down. The parts will be covered but the labor is $100 (I am still waiting to hear for the repair date). The top of the washer's inside when the back panel was removed is dark and smoky and the repairman noticed the smell too even when he came four days after it happened!

Shame on you LG! Someone's house will burn down one day because of this ** washing machine--I have no doubt. I am thankful that I was home to turn off the breaker and unplug this hazard. I hope that a lawsuit comes to Canada to recall these defective machines.

I purchased an LG Combo Washer and Dryer from Home Depot just over 2 years ago. They are still like brand new; the washer a WM2455HG started making noise so I called for service. LG has the worst customer service and warranty department. I had to call back 6 times in 2 days and after finally having the unit looked at the parts that caused the problem are under warranty but the additional parts that were damaged when the other ones failed are not. It is now going to cost over $500 to repair. I never had the smell or mold problem as my wife took really good care of the door seal.

After having the repairman out to look at the unit he asked why I bought LG and told me they are the one of the worst. Most of the repair companies in my area stopped handling LG repair work because of how hard it is to work with LG for service work. Since it is going to cost me over $500 out of my pocket it's going to be cheaper for me to buy a new unit, and it will not be an LG.

Purchased a washer model# xqj45-6 and its not working properly. I called for warranty service. The technician assured me that the machine is working properly. After the technician left, I experienced same problem. Called them back again. They claim the machine is good, I just cant wash socks in the machine. Nothing in the manual states that socks cannot be washed in that model. Supervisor told me they will take product to their location and test it but never did. Warranty states that a defective product will be replaced but they are refusing.

We had the new front loader on a pedestal for 2.5 years when the drum broke in half and had to be replaced. The service contract covered it but now 1.5 years later, the fan, motor, and seal have to be replaced. Economically, I spent a lot of money on this dryer and pedestal and for the 2nd repair. I work many hours a day and then had to go to the laundromat to dry my clothes which also cost a lot of money and time lost from my family.

We bought an LG Tromm WD-1431RD combination washer/dryer unit in 2006. We only used it for 2 months a year, when we visit in Peru. So, it has been used only for 12 months. It looks like new. Oddly, we have not had the mildew/odor problem so many people complain of, but we have had to have the technician out twice because it didn't dry adequately. Each time he tinkered with it, the problem seemed to be okay. At least we could live with it, though clothes were never really dry.

Well this time, it stopped drying the clothes at all, even though the dryer air is hot. The technician came out and checked the machine and said he doesn't know what it is, but it will have to go to the shop. They will have to keep it for at least 2 weeks, and it will probably cost around $150. We paid him for the call and called the laundry to come get our clothes. Whatever is wrong, it shouldn't be wrong already, even though the 1 year warranty is expired. Tomorrow we will go shopping for new equipment that doesn't have to be repaired every 2-3 months. Now, how to get rid of this very expensive piece of LG junk?

I purchased an LG washer and dryer in 11/08. It has no molds, but I have a power/circuit board issue with the washer (WM2455HW). The unit does not want to power up when required, but will come on by itself when the adjoining dryer is operated. The wording on the control panel also started to come off. The product was purchased at Home Depot with extended warranty.

The problem with power/circuit board is being investigated. The label on the issue deemed "cosmetic" by both Home Depot and LG, and they will not be covered by warranty. LG is quick to pass blame to the consumer and does not want to take responsibility or ownership of problem and admit that the problem exists. Either $2,795 does not buy you a good washer/dryer or LG does not produce a reliable product. Save yourself from trouble, and avoid LG and Home Depot.

My 3 year old LG washer and dryer both failed at the same time! Were they pre-programmed to do that? I purchased them from Home Depot. When I called Home Depot to report the problems, they gave me the 1-800 number for LG and said, "Good luck." That was putting it mildly!

I called LG and after waiting on the phone for 30 minutes, the call was disconnected. Then, my husband called and LG gave the name of repairman 30 miles away. We have yet to get the units repaired. Incidentally, after the drier lid was removed, my husband discovered the terminal was burned and melted! OMG, we could have had a fire!

Since LG repair service is almost impossible, do not buy LG! We need a class action suit and this company needs to hear us out loud and clear! Your company sucks!

I also purchased the washer dryer combo a couple of years ago and have been very unhappy. After a short period of time, it started leaking. The repair guys came out several times with no luck. They told me different things, depending on who came. They replaced the rubber washer in the front. Then, they told me I have to clean out the rubber washer every load because the dirt can build up in it! They replaced that washer with a new one which does the same thing! So by this time, the guys at Best Buy do not believe me and think I'm a kook. They cannot get the washer to leak at their store. They finally just wore me down where I am just dealing with it and not complaining anymore. Now, it is doing the vibration thing and we cannot get it fixed. This washer has ruined my wood floor and I so regret buying an LG. We are replacing some of our kitchen appliances now and we will not even look at the LG.

My LG Washer and Dryer are both having issues after 15 months of use. The washer leaks, the dryer doesn't spin. I have to hand-crank it and quick-slam the door to keep it running. Horrible products, I just want others to know so that they don't purchase this garbage.

Although this machine is large, modern and pretty, we are very disappointed with its performance. Not sure if we got a lemon, but I have never had so many repairs on one appliance in my life. This machine constantly breaks and the parts take forever to arrive. While awaiting repair, it is a terrible hassle to keep doing ours and our kids laundry at other people's home. We contacted LG to share with them all the repairs we needed to do since the warranty expired. They were not interested in receiving my fax of invoices from my repairs. All they keep offering is phone numbers of service technicians in my area.

At the end of the day, it's just sad that the company refuses to (i) address so many faulty issues and (ii) take responsibility for all the extra expense and hassle we are going through.

This is a two-part story about what I thought was the best washer and dryer in the world when I purchased them from Home Depot in 2007. Exactly one month following the warranty expiration, the LG Washer (Model: WM2487HWM) had the main pump go bad. I was very upset considering what I paid for these top-of-the-line appliances. It took over eight weeks to get the part, and two service companies later to get the job done--all at a premium for Northern NJ Appliance Serviceman rates.

The washer has worked flawlessly since, and I am content with its trouble free operation since that time. Now, fast forward to 2010, my LG Dryer (Model: DLE3777W) starts making a thump while it is running. Now, in late 2010, I finally can see the reason with this ever-growing crack in the stainless steel drum. So I called LG tonight. They now have in place a five-year drum warranty that supersedes the units and they are making arrangements to come repair this one at no cost.

This is still a complaint about shoddy workmanship and poor quality. However, I am impressed that they are standing behind the product. Times are tough right now, and the last thing I want to have to do is replace this washer and dryer. I am not in the same position to buy a top-of-the-line front loader. I will not be buying LG products in the future.

An LG washer/dryer has already failed within 9 months of purchase. The code "Dhe" is identified in the appalling instructions as being lack of water supply, this is in the drying cycle. I have already had a LG cellular phone that broke within six weeks, repaired and has broken again a few months later. Their product is badly designed and badly made. They've had the last cent from me. Their adverts say LG - life's good. The truth is LG - lousy goods.

I purchased my LG front load washer and dryer from Hhgregg. I really only have an issue with the dryer about 8 months after purchasing it, we noticed a loud thumping noise in the drum. Not thinking much of it at first until it gradually became much louder. We called customer service but they told us that this was normal. Knowing better, we began to investigate and found a large crack in the drum that ran along where the weld was.

After years, the weld is very big and the dryer is very loud and annoying. I have been arguing back and forth with LG customer service for years only for them to tell me the expensive extended 3 year warranty that I purchased when I bought my washer and dryer for this exact reason doesn't cover cosmetic repairs. Only mechanical repairs and a cracked drum would be a cosmetic repair because technically the dryer still works, even though it still takes 2 hours to dry a load of clothes. I will never buy LG products again!

I purchased my LG front load washer and dryer from hhgregg I really only have an issue with the dryer about 8 months after purchasing it we noticed a loud thumping noise in the drum not thinking much of it at first until it gradually became much louder. We called customer service but they told us that this was normal. Knowing better we began to investigate and found a large crack in the drum that ran along where the weld was.

After years the weld is very big and the dryer is very loud and annoying. I have been arguing back and forth with LG customer service for years only for them to tell me the expensive extended 3year warranty that I purchased when I bought my washer and dryer for this exact reason doesn't cover cosmetic repairs only mechanical repairs and a cracked drum would be a cosmetic repair because technically the dryer still works, even though it still takes 2 hours to dry a load of clothes. I will never buy LG products again!

Front load washer creates offensive odor. Dryer takes multiple uses to dry one small load. Economic. Repeated purchase of anti mold chemicals for washer. Odor makes some clothes and towels unusable. Unwarranted electrical consumption and costs for dryer. Associated wear of clothing.

LG automatic washing machine is not working. Please send your engineer for repair.

I bought my expensive, energy efficient LG front loading washer and dryer in September 2009 at Home Depot. One month after the one year warranty expired, the dryer suddenly stopped working. The electrical panel appears to be the problem. Although the light comes in when the dryer door is open, nothing happens when the power button is pushed. I was told by local appliance repair shops that they "work on all brands except LG." Home Depot washed their hands of it and just gave me the number for LG and said "good luck." I also will never buy another LG product or purchase appliances from Home Depot. It is absolutely ridiculous that LG is not held accountable for such poor quality appliances and even worse customer service. It is equally appalling that Home Depot continues to sell appliances they know are substandard and allowing their customers to be ripped off.

I purchased Washer/dryer set from Warner Stellian on 10/16/10 and they were installed on 10/23/10, only to have the gas dryer take 4 45-minute sessions to dry my clothes and the washer leaked all over my laundry room floor on 10/25. I cleaned it up and reported it to Warner Stellian the same day. No one came out until 10/27/10. When I came home from work, it had leaked all over my laundry floor and into my carpet to my office and recreational area. I called WS Apple Valley store and screamed and the customer service line at WS and left a message and went into the store and screamed at them for not responding to my first call.

They called back the next day, the store manager, customer service manager and the customer service tech. On 10/29/10, they came out and serviced my dryer and washer. The dryer needed gas hookup improved and the washer needed a cold water inlet valve ordered. They are scheduled to install it 10/13/10. I called and talked to customer service for LG on 11/4/2010 and they sent a form for me to fill out and they will investigate. I told them they have a defective part and machine and they need to take care of their equipment and fix the damage their machine did.

We bought this washing machine 2 years ago, in 2008. We spent over $3000 on the washer/dryer combo. It had glowing reviews and we thought it would be a great investment. It has been nothing but a headache. In only one area, cleanliness of the clothing. That is the whole point of a washing machine, correct? To clean your clothing.

Our clothing is never clean, smells musty at best and totally mildewy at worst. When we dry off with towels, we rub the mildewy smell all over our bodies. I have done all of the recommended maintenance and care, and used all the right products. I wipe down the door seal, drain the front hose and filter, and leave the door open, all to no avail. Bottom line, there is a design problem with this washer. There are things you can do to make the smell better, but it will never go away. When I take my husband's shirts out of the dryer, after a 2-hour intense wash cycle, his shirts still smell of his cologne. How clean is that?

We are sick that we spent this kind of money for such a terrible product. Someone needs to stop LG from ripping people off. They clearly realize there is a huge problem with their product, but are probably continuing to manufacture the same junky design. I wish we could all band together to do something about it!

We bought a new 2007 washing machine at Home Depot in 2007. In 2010, it broke down. The LG repairman told us that the part that failed is a 2001 water pump! Home Depot tells us that's unacceptable. LG told us too bad. We paid over $200 to have the machine fixed and heaven only knows how many other old, out of date, parts are waiting to fail. A one-year warranty should be for parts that are new from the inception of the warranty not six years old.

We purchased an LG washer and dryer and have had nothing but problems ever since with the washer. It vibrated so much that all my pictures shook off the wall. When I contacted LG customer service, they said if the unit is on a wood floor, it will happen. The service tech that was called out also said the same thing. The next step after 3 visits from the extended warranty service company, they tell me I need to buy the vibration pads, which I did for $80.00. Tried that thinking, "Oh good. I can use it on high speed now and get my full high efficiency affect." Noit didn't work.

I once again had to only spin on medium. We continued to have the same problem and the service tech decided to replace the motor that runs the drum. So now the washer will not stay level and the washer continues to shake all over and is banging against my dryer and walls.

The other issue I have is that my detergent cups don't drain right and leak down the front of my machine. I cannot believe that I paid big bucks and got junk. I tried to get LG to just replace with another washer and they refused. Please help. There were damages to the dryer and the surrounding washer walls. I also am not able to use the high speed (high efficiency) option and the result is the same electric usage as my old one.

I have a new LG front loader, and it leaks - small loads, large loads, almost all the time. Sometimes it's a stream across the floor, and other times it's enough to dampen a paper towel underneath the washer. The wood floor has been ruined in the laundry area.

I called for a repair, and the repair man made it clear that he did not want to do more than spin the drum and tell me that I was using too much detergent. We are currently using a miniscule amount of HE detergent, and it's still leaking.

I moved into a home that offered a free a free LG washer/dryer with the purchase. I was so happy that it had a dial that made sounds. I especially liked the song that played when the dryer was done and the space saving feature of stacking. So, my sons clothes got wet and he left them in a bag. Upon moving in, I had to wash them. Mind you, I don't even have anything in the home at this time. I washed the clothes and still smelled the odor, so I washed them again. My son's clothes were clean (I thought until they got wet again), yet the washer had this odor. I contacted Home Depot and they told me to use the washer cleaner for front loaders. I did so twice because it was recommended for "bad cases". They are all bad cases are they not if you can smell mildew?

Anyway, did this twice on sanitize, the hottest and longest cycle, and could still smell mildew. I left the door open and finally reverted to using a small fan to dry out the inside for two days. This did not work either. So, I ran bleach through a couple of cycles and also just ran water for a couple of cycles. My clothes stink when they get re-wet outside the washer (i.e. dish cloths, bathroom towels and shirts that have been rained on or sweat in). I did not know what to do. I have decided to run everything on Sanitize and dry everything on Bulk load. This does the trick for the clothes, yet I am not sure how efficient that is for these energy efficient washers and dryers. My delicates feel like alligator skin now...Thanks LG!

I bought a LG washer for about $850.00 18 months ago. It has stopped spinning and will cost $600 to repair. Home Depot or LG will not reimburse any money to fix this.

Purchased an LG washer. After 2 weeks, the door seal went. Contacted LG for warranty and 2 weeks later a repairman came to replace seal. The next load the seal went again. Contacted warranty was promised a repair. 2 weeks nothing. Called again, promised repair, 2 weeks nothing. Getting no results. LG warranty is handled by transglobal and they hide behind many layers of call centers, mainly offshore. This is not the service you would expect for a top priced product.

It was about 4 years ago that we purchased an "LG" washer/dryer set from Best Buy. These appliances worked okay for the first couple of years, then (after the warranty ran out) the washer began to leak around the door. This was gradual at first but has gotten to the point that you have to stand by with a wet/dry vacuum to catch the water as it runs out the door. In contacting LG about the problem, all they did was refer me to some service agencies about setting up an appointment to have the machine repaired. I've worked on major appliances for the better part of my life and know how to repair them most of the time, but this monstrosity has defied being repaired.

The gasket against which it seals is in good condition, so that's not the problem. The door itself seems to be the problem in that there is a lot of top and bottom slack and play when it is closed and there are no internal adjustments to correct this. At nearly $1000 for the washer and dryer, you would think that they shouldn't have any major problems such as this as quickly as they have. Being retired now and on an income that's fixed we can't afford to shell out that kind of money every few years. Judging from the complaints seen here on this web site I will never put my trust in another LG appliance. They might do okay when it comes to items such as cell phones, but they need to leave major appliances such as this washer and dryer to the big boys who know how to build quality and longevity into their consumer products.

After realizing that the mold that was accumulating in the gray rubber gasket of my LG front loading washing machine was not going to go away, I finally went online to see if other complaints had been logged about this issue.

As others have posted, this problem began soon after (two months) I purchased this machine. After each wash, I would try to clean out the gasket as best as I could and leave the door open but it has not been enough to keep the mold/gunk problem at bay and much of the inner folds of the gasket are now permanently stained from the mold. The thought that this is the device that is actually serving to "clean" my clothes is unsettling.

Furthermore, my family and I are being exposed to mold which is a known toxin. I agree with others: this is a class action suit in the making. There's unknown physical damage, but I imagine that it would be very easy to prove that mold exposure is toxic. Many home owners insurance plans covers construction costs associated with the removal of mold in the home. While perhaps the exposure here is not on the same scale, it is exposure nonetheless.

What is the world coming too, well, at least in the appliance industry? I'll give you only the basics so you can be prepared. 2005 LG front load washer WM2032HW, delivered to new build home, price about $1,000.00 plus after delivery. Bearing in washer starts making noise early 2010, service technician finds crack in front outer tube that allows that piece is $95.00, another $75.00 for bearings. Problem - they don't make the outer tube anymore, this unit came out on the market in 2004 and they don't make parts for it. LG says, will give you $165 towards a new one after you pack everything up and ship it to us.

Recap: A washing machine should last 10 - 15 years by today's standards, not 5 and discounter make parts for it. (Sounds like a scam here). Similar to buying a Honda Civic and they'll give you $1,000 towards a new one because they don't make the muffler for it anymore after 5 years after being made. Am I missing something? Please help me reconcile my thought process, did my common sense co-habitat with my 15 year old sons!

The front loading washing machine is not built to drain all water out of the machine and therefore leaves clothes and unit smelling of mildew. Despite repeated calls to LG Customer service, there is nothing that they will do other than tell you to run the "sanitary" cycle with bleach, drain the unit from the trap door, then clean the filter every two weeks. Despite following every recommendation, the problem persists. LG acknowledges that this problem is prevalent but says that's the nature of the front loaders because they can't drain all the water.

This is great! I don't have to bother writing about my washer or dryer because everyone has described my situation and findings to a "T". Never again will I buy one of their products. Never. And yes: I also bought my Sears washer in 1974 for $159. It was even moved five times. I had to replace a thermostat and a belt of some sort, once each. It went through 4 children and then some. Stupid me, wanting something that 'looked fancy'. Sears: I'm almost ready. The mold smell is just disgusting, especially when your clothes won't dry either!

I had to throw towels out as well as some clothing. Hanging them out didn't do the trick. It was a terrible waste of money on items I have to replace. All that is not the point! I want a product that works, whether I paid $80 or $800!

I bought the stand up washer and dryer from Home Depot in Benton, Arkansas. It worked great for approximately 3 months. Now the dryer will not completely dry the clothes without sending through for another cycle. I called LG and they sent out many different techs, none of which can figure out the cause of the problem. The first time, they told me to dig up 25 feet of my yard and put in a French drain saying the vent was too close to standing water (that didn't help). The second time, they replaced circuit board (didn't do it either). The 3rd time, the tech talked to LG and LG said my wife doesn't know what she is doing and there is nothing wrong.

The fifth, time they checked heating element and said it was fine and left. The sixth time, they ordered a dampness sensor and mailed it to my house. The tech shows up and says there is nothing wrong and leaves with the sensor. I have called twice to LG customer service asking them to replace the dryer. They say unless the tech deems it un-repairable, they won't do that. But the tech can't deem it un-repairable because they don't know what is wrong with it. Now the machine is out of warranty and still the clothes are damp.

I tried to keep climbing the ladder, but they are well trained to not let anyone speak to anyone that can really do anything.

I purchased this LG washing machine in December 2009. The smell from the washer is terrible. I have changed soap and softener. My clothes smell like I've worn them for days.

We bought an expensive LG Tromm Washer and Dryer set that I absolutely cannot stand! It is the worst money I have ever spent and I want someone at LG to contact me regarding the horrible job these machines do. The mold and mildew is deplorable. All of our clothes, towels, wash cloths smell like **! It is embarrassing and our kids go to school smelling like mold. I want an attorney to contact me. I am done with LG!

I want to reiterate the comments made about the LG front loading washer gaskets. There is clearly a design flaw in the washer door gasket and clearly the customer service reps just hold the party line. Mold, link and essentially particle build-up are rampant and it is up to the purchaser of these units to clean them as best you can without being able to really access the area where the real problem is occurring. So much for modern design and modern technology. I'm sorry I bought an LG washer.

I want to state that we love our LG front loading washing machine. We purchased it in 2009 and it's wonderful, we follow the instructions by not using too much detergent or softener and I wipe out the seal every time I'm done with my days worth of laundry. And I leave the door open overnight. No mildew smell, no leaks, just the cleanest set of clothes I've ever had from a washer. And the washer is quiet. I'm happy, and based on all the complaints here. I had to let everyone know that not all of us think LG [is bad].

On 1/27/07, we bought both the LG front Load Washer and Dryer from Home Depot. at almost $2,000.00. We thought it would last forever. Wrong! On August 24, 2010, the washer starting making a horrible noise. We called a local LG service representative, and he came out and looked at it. And when I say he looked at it, that's all he did was look. He did not take it apart or anything else.

He called an LG tech at the 800 number and then he informed us it was going to cost $600.00 to repair. I immediately called LG customer service and told them the problem. They explained to me that I did not have the extended warranty. Well, I did not give up. They put in claim and informed me that a committee would review it and I would hear back in 24 hours. Well, 48 hours went by and I still did not hear anything. My wife called and she was told they did receive the information and it was under review. We should hear something in 24 hours.

We just kept after them, finally, after a week, we got a call at about 9:15 pm and said that it was approved for parts only. Part are cheap. labor is not. It was still going to cost us about $350.00 to fix. Well, we called the authorized service center and gave them the authorization number for the parts and they said they would order them and call us when they came in to set up an appointment. Then a hour later, they called back and said they did not want to fix the washer. We would need to find another authorized service center because they did not want to be involved in a law suit.

Well, that just set me off. I was back on the phone with LG so many time and all they can say is I am sorry. Well, I am sorry too that I ever bought a LG product. They advised me to call another authorized service center and pay again for another service call so that the parts could be ordered. I just don't understand why if someone already came out and got paid to tell me what the problem is, why I need to pay again for someone to do that. I cannot tell you how many hours I have spent on the phone with LG. Well, LG has finally won cause even though I cannot afford it, I am going to go a buy, a new washer and you can bet it will not be an LG. I think a class action lawsuit is definitely in order.

I totally agree with the comments I just read that were posted by Karen of Rosenberg, TX. I have done everything LG told me to do to prevent mold from growing in my washer. We dry the front gasket (the round rubber thing) and leave the door open after each wash and the mold keeps growing. It is disgusting. Neither Best Buy nor LG will help us despite the fact that we purchased a 5-year warranty. They did replace it once but the same thing happened again so they refused to replace it, maintaining that it is our fault. It is a design problem. This company needs to have some integrity and admit it produced a bad product and give consumers a workable solution.

We purchased a LG washer (TROMM WM2077CW) and we have had problems with mold and mildew smells. Also, it does not clean well at times. We contacted the company and they replaced the gasket around the door but they replaced it with the same type of gasket instead of a different design like they stated. The customer service is bad and I feel the issue is not resolved. I use bleach and commercial washer cleaners to clean the washer as well as keep the door open at all times, but nothing works.

I am having mold problems with the LG washing machine. I have changed detergents, used bleach, left the door open, dried the inside but still, stinky mold. My LG washing machine has stinky mold and I'm concerned that it is a health hazard.

I purchased an LG fully automatic washing machine on 28/08/10 from Mulund & amp. They said that the company's engineer will come for the demo within 48 hour. But still now nobody has come for the demo. On the 29th, I called customer care number complaining about this, then she said they will send somebody within 48 hrs. This is not fair, it is bad service. I regret why I bought LG, its service is very poor and disgusting. Please do something about this.

We purchased an LG washer dryer Tromm pair. They are pretty but after 2 years, the washer leaks and the dryer takes 2 hours to dry 4 towels. Oh the washer also has the smell problem if we don't open the door. Wow $2500 a pair and LG says they are only responsible for 1 year. Note, we did use the right detergent, the right amount and drain water etc. Didn't know I would have to buy a pair every other year if I wanted to not have leaks.

I thought the washer purpose was to clean the clothes and get rid of the water down the drain instead of on the floor. LG Customer Service frankly did not care. Last LG for me after becoming a loyal LG customer; dishwasher, refrigerator, washer and dryer. Was going to replace refrigerator 2, stove and overhead with LG but not now. LG doesn't really stand for "Life Good" I think it stand for "Lousy Goods".

Purchased LG washer model WM2050CW 02-19-2010 from Best Buy. I have had LG techs out 5 different times due to a very large thumping noise and my bleach dispenser does not which to dispense bleach. Therefore, ruining several loads of my clothing and costing me time and money taking off for each tech visit appointment.

I bought LG Washing Machine 8019 PR -7 kg -fully automatic machine thru Ahmedabad (Gujarat-India) dealer Ms. Harsha Electronics dated 7-8-2010. We got two times demo for machine but my wife couldn't satisfy with the same. After that my wife had submitted demo request on 14-8-2010 and today 18-8-2010. After 4 days time, the company demo guy visited my home and given demo. So if the given customer deem request than 4 days would require for demo? It is not acceptable.

Our complaints are 1) Machine is not working fully automatically 2) average time to wash - as per salesman told us is 90 min but sorry to say that machine takes 3 hours and each individual functions are not working 3) after wash function again my wife need to check machine and machine show error 4) same way after rise and spin function it has repeating again and clothes aren't spin properly. Also machine take 3 hours to wash the clothes and after that time clothes didn't get washed and complete waste of time, effort, energy and electric bill. We lived in a joint family and as per my family need, we bought this machine as I have high brand value for LG but after this experience it has lost.

From 7th Aug until date 18th August, almost 11 days, my wife found very unusual and embarrassing situation. The machine has been installed at 1st floor and our kitchen is at ground floor. So in this 11 days, she has gone up at first floor and come down at kitchen 7 to 9 times every day during the time of cloth washing. I have twin baby boy kids in my home and it is very unusual condition for my wife to manage every time. So she is completely lost and fed up with LG product. Today, the demo guy came to my home and during the demo guy Mr. **** found that machine is faulty and not working properly and have manufacturing problems. After that, I have contacted 24 hours customer service-toll free number and all have not given me proper answer.

I felt that I am setting on roller-coaster ride and nothing in my control. So as a customer it is my mistake to buy LG washing machine. I also contacted Ahmedabad based Customer Care person Ms.**** and Technical Head Mr. Dhiraj **** and both have attended me and taken my complaint and asked me to replace the machine. But within this, complete buying experience is lost, nobody has taken care for customer buying experience nor apologies for the same. My question for the company is why such faulty-defected machine has been delivered at my home. I took the decision to buy LG product after comparing with other competing brands. Is there any quality check process at factory level? With this experience, I have lost my working man-hours with this problem because my wife is calling me during my office hours 5 to 6 times in a day since last 11 days except Sunday.

As a customer, I am facing this difficulty since last 11 days and nobody is taking care of it! Even the customer care toll free number every day is asking on my cell if I am satisfied with LG product and at the same time I am relaying this problem but it isn't solved. So why such customer care calls to customer? At customer care division, nobody is updating this to the concerned head? I am working with FMCG Company as Brand Manager and know entire funds of branding-marketing-customer satisfaction. So post buying experience is completely lost and highly disappointed. When I bought the product and paid on the same day and I got the machine delivery on same day, now with such incident I will get the machine replacement after 4 to 5 days.

What is the customer's fault? Until today, nobody is asking for post buying experience to customer or product experience and apologies for such incident? To be honest LG brand strength is there but I am unsatisfied customer. I would expect that this will not happen with any other customer. Guess if the company will sell this product to a rural customer. How the rural customers can react? We all are living in technology and at least company need to take corrective action and to satisfy to customer over a phone or send some person at customer's home to apologize for hardship and to give confidence in brand deliverables. I would expect them to attend to my complaint and revert me as soon as possible.

We have purchased LG WM2101H in May 2010. After several washes, the mold smell started to come out. I tried bleach, vinegar and plenty of water to sanitize the washer but it never worked. I cleaned the pump filter, the pipe, and the water filter but still doesn't work. The awful mold smell still exists. This product shouldn't be in the market. I have a baby who is suffering from eczema. We have been using this washer only for 2 to 3 months. His skin condition is getting so much worse. He gets more rashes and itching. He starts bleeding every time he scratches his skin all over his body. He has been suffering from more frequent fever lately. My husband also started having more and more skin rashes lately. We suspect the washer could be the source of the problem.

I recently purchased an LG washer and have been having a musty smell issue from the beginning. A technician came and changed the grey gasket and basically told me to wipe the excess water off and leave the door open for it to dry. I am seeing that I am not alone with this problem and it does smell horrible! This sounds like something that LG should be taking care of, not us, the consumers. This was an expensive washing machine and, in my opinion, does not do a better job of cleaning my wash than did my 10-year old top loader!

In May, 2007, we purchased the LG WM0642 front load washing machine and LG DLE0442 dryer from Home Depot. We are extremely disappointed with both. It is a constant battle to keep the washing machine from smelling of mold and mildew. The dryer never dries adequately and must always be restarted and the clothes dried by using timed drying. The washing machine has gotten to the point that I cannot seem to get rid of the odor. We have not contacted LG or Home Depot regarding these issues.

Upon researching the problem online and seeing the multitude of complaints, it became obvious the washing machine has a serious design flaw and no one has any adequate remedies. I have tried several recommendations, such as running a cycle of bleach without clothes, running a cycle of vinegar without clothes , using Affresh Washer Cleaner tablets for Front Load Washers and keeping the door open when the washer isn't running. However, the remedies are temporary, at best. I use HE detergent, as recommended, and I'm careful not to use too much detergent or fabric softener as I've read that can exacerbate the problem.

I, too, am disgusted with the LG front loading washing machine I bought a few years ago. The mold in the gasket is a constant problem. I spend more time trying to dry the gasket and get rid of the mold than I actually spend on the laundry itself. It's time for a class action suit/or major recall of this defective product. Exactly what kind of testing did LG do before deciding these machines were fit for consumer sale?

We bought a LG Tromm washer and dryer. All along I thought it was me losing my mind over the smell in the washer and on certain clothing especially towels and facecloths. I too have fought with the rubber gasket around the drum trying to pull all the nasties out of there, impossible to do. Also I have resorted to wetting down my cloths in a bucket of water before washing because I noticed that some times the cloths come out of the washer after a cycle with dry areas still on them. LG should be listening to the consumer because by word of mouth they will lose a lot of sales I will never buy another LG product again

We purchased a Tromm LG Steam Washer and Dryer set about 2 years ago, from Home Depot. I paid something like $2,500 for the set. The armpit area of most of my shirts became permanently smelly. I have a desk-job, and do not suffer from a sweat problem. In fact, my clothes smell mostly fine when I remove them each day. I bathe each morning so there shouldn't be an issue with smelly clothes from the start, and I've never had an issue of washing my clothes before.

Be it the reduced water or improper rinse cycle, or whatever, my shirts always come out stinky, and no matter how many times we wash them, the armpit area is unbearable. I've thrown out nearly 50 "good quality" shirts since purchasing these machines. It's costly and annoying. I wish I had never purchased these machines to begin with. I have unclean clothing and I have to purchase new shirts.

I purchased an LG front loader washer in April 2010. The first washer delivered had a hole in the water hose, so water was everywhere. The delivery man came back within 30 minutes and picked it up. Three days later, they delivered it again, but now, water is leaking out the front of the door. It was a mini river in my laundry room. The delivery man came back to pick it up again but 2 days later.

Now Best Buy sent a brand-new one. I've washed clothes, and they were coming out stinky. I understand going in stinky with 2 football players in the house, but coming out stinky, I would never have guessed that. They also came out with this black permanent stain on them. No matter what I tried to get the stains out, it's not coming out. And I checked all the pockets before washing. My guess is something is in the washer. I looked and can't find a thing. I washed the rubber ring round the door to no avail; it's still ruining my clothes.

Then I called LG customer service with no help, of course. I can talk to my 2-year-old daughter and get a better understanding from her than their customer service. This has damaged a lot of clothing. I will never buy another front loader washer ever in my life again. My GE washer was 13 years old and did a hell of a lot better than this so-called high-def **. But trying to keep up with the Joneses has caused me nothing but trouble.

The washing machine smells of mold. I've done everything as instructed. Water is retained in the gasket and causes mold. Very poor design. We are waiting to see if LG will replace the gasket for free. All my towels smell! I've just ordered a product online that guarantees to take out the mold. Too much maintenance. My fiends who have other brands of front loading washers do not have this problem.

The LG front loading washer (WM1814CW) we purchased and installed new January 2006 developed a problem last week. I had the recommended service company come out to check the machine. As it turns out the wash drum broke loose and would cost around $600.00 to repair. This really ticked me off given that the unit was just over 4 years old. Goes to show that although LG may make good TV displays, their washers aren't worth crap! I asked the service technician for a recommendation. He said stay away from LG and go with Whirlpool. I purchased a new Whirlpool today which is scheduled to be installed tomorrow. At that time they will also take the LG crappy bucket of bolts out of here! I won't buy LG anything in the future and will certainly let people know how sorry a product our LG washer turned out to be!

LG TROMM, the machine started smelling foul in less than a few months. We figured it out when we had a baby and stopped using fabric softeners, her cloth smelled terrible. I have cleaned filter, rubber gasket, hoses, detergent trays etc. This is ridiculous for LG not to giving us full refund for the machines. I have been dealing with this for 3 years. Is there some way we can get a class action suit going here.

On May 30, 2010 our LG Tromm washer began smoking and smelling of burning plastic. I immediately turned it off. I had an LG repairman come out and tell me something must have gotten stuck in the seal. He would order a new one but I could keep using the machine. Wrong!! It is still smoking and now beginning to vibrate all over the place. We bought this set at Home Depot with the extended warranty. After 5 attempts to fix the problem and two months of laundromat fees, it's still not fixed! Home Depot however did give us credit towards a new machine. I will never ever buy an LG product again. They did also try to blame the whole "too much detergent" thing on me too!

I had the issue with the inlet pipe of the washing and called your so called Voice Support number, but of no avail I called number of the so called agents but of no avail. I even talked to the Floor Supervisor ChanderKat but he was of no help as there was and instead offered me the number of the service station. If it is the service of the LG then it is good buy LG, I trusted the brand and have been using the products for last 10 years but the service that I have received is nothing but ** it

Our story is the fried control board. We owned our set (LG frontloader washing machine) two years and the main control board fried. Wrong part was sent and three weeks later, we had a new motor (magnet) and new board. LG was gracious enough to pay the parts, and I paid the labor. Two years later almost to the exact date (just three weeks ago), the control board was fried again.

I called LG and after much complaining, they agreed to cover the parts, and I covered the labor. Wrong board was sent again and three weeks later, we have a new motor and control board. Age of unit is four years. I asked CS of LG if they would offer us an extended warranty based on the history but they refused.

I have also had Sears etc. brands that ran for many years without an issue at a cost of 1/3 of this unit. I have spent $2500.00 on a top of the line, high-tech, high-efficiency set of boat anchors. We also bought ours at Home Depot. We also were told LG was top of the line. What a load of total crap. I am far from done with this matter. I will start with Home Depot and work my way to the attorney general.

We need to ban together and get this addressed at the highest level consumer protection is available. There should be lemon laws on appliances just as there are for cars.

I could not have written a better article about our problem with LG Washing Machines.

I also purchased the LG tromm washer and dryer. This is the single worst appliance purchase of my life. The washing machine is horrible and my friends have told me that my house and children smell like mold and mildew. I have been limping through the last two years, draining the machine three times a week and using the rinse cycle with borax and expensive washing machine cleaning supplies. And I can only use the speed cycle because I have been getting an error report on every other cycle.

We had a power outage a few nights ago and now, I can't even use the speed cycle at this point. I have been told to call a service technician again after using several of them over the years. I am finally going to bite the bullet and get a new machine rather than put another penny into this horrific machine. You know it is time to move on when you discuss your washing machine at dinner parties.

I've owned an LG Tron washer and dryer for 2 years. I use only products for HE washers but I have had numerous problems with the washer. After visiting this site I now realize I'm not the only one! When I first got this machine, water leaked out underneath on several occasions. I can't imagine why. Then I noticed dark gray/black spots on some clothing. I took a look at the trap and it was filled with black, oily smelling liquid. After emptying it I had no other problems with the black spots on my clothing. Then an unpleasant odor developed inside the washer which caused my clothing to smell unclean. It didn't smell like mold or mildew but more like dirty, stale smelling dampness.

I clean the seal thoroughly and regularly, but it doesn't help with the odor. I now have to keep the door open after using and I use Fabreze Odor Eliminator on my clothing to make them smell better. It really helps a lot. It's all very disappointing as this machine cost me a bundle. As if this wasn't enough, my laundry is not getting clean. I have to pre treat everything and put bleach directly on every single spot on any white clothing. Also, I must run the machine at the longest cycle to get the clothes cleaner, even though my clothing is not heavily soiled to begin with. Often I have to run it through another rinse cycle. Especially towels, which often come out soapy/stiff and dingy.

Half the time the bleach will not dispense. It's unpredictable so I had to quit using the dispenser because if I don't notice the bleach remains in the dispenser it could dispense on a load of colored clothing and ruin everything! I now have to put the bleach in with the detergent. The worst of all is that my cotton clothing is getting peeled! I believe this is caused from the clothing rubbing together without much water. I can't afford to buy another washer right now but if I ever do, it will be a good old top loader.

Since new in 2004, our LG front load washer has always left the clothes smelling of mildew, vibrated and made a lot of noise in the spin cycle. Technicians were no help. Shortly after the 5 year warranty expired, the machine shook itself to pieces. The spider, the large heavy metal casting which attaches the drum to the motor broke apart due to extreme corrosion and the loose drum destroyed the outer tub. It was pretty much a total loss. Best Buy says "sorry about your bad luck". LG doesn't respond to emails or phone calls. I have a very low opinion of LG products now and will never buy another.

It seems this unit, after few years, loses all power and the circuit boards burn out. I Googled the unit LG Front Load Washer and there are many, many complaints about washers purchased in 2006 just dying out. Shouldn't this be a recall issue?

We purchased an LG Washer & Dryer combo from Best Buy in Fort Collins, Co in May 2004. My husband put a load of laundry in and left the house. Our 13-year old son called my husband to say that the laundry room smelt of burning and there was a thick haze of smoke. No smoke alarms were set off. My husband rushed home and said that the cycle was still going but there was no water in the machine. There was a heavy haze and severe smell of burnt rubber' that he had to unplug the machine to make it stop.

I called LG customer service and they said that I would have to call one of their certified appliance repair persons. I kept stressing to the customer service representative how concerned I was about a potential fire hazard. I work for a fire department and what if no one had been home. He was not concerned at all and said that until the repair person made a diagnosis there was nothing further he could do.

The front-loader clothes washer has been producing mold for some time, and it makes us sick. We've tried the company recommendations to reduce the mold, but the mold persists. I've tried wiping away some of the black mold, but more mold accumulates. My husband and I are in our 60s and we're both affected by the mold. Since I do the laundry and come into direct contact with the mold, I'm most affected by the mold: shortness of breath, coughing, throat and eye irritation.

The mold spores seem to rush out at you when the washer door is opened, even though we leave the washer door open for hours after washings to allow time for the inside to dry out. Each time I open the washer door, I get hit in the face with the heat, and smell of mold spores, that take my breath way. My throat is incessantly irritated, my sinus passages hurt, I have shortness of breath, my eyes are irritated, my nose runs constantly, and I feel generally ill.

I have a new grandchild, and I feel strongly about her not getting sick from the mold. This product needs to be recalled, and replaced with a reliable and effective product!

I am adding my complaint along with many others about the LG stacking washer and dryer. I have had mine less than 1 year. I have to keep the door of the washer open at all times to avoid mold. The cups where you put detergent and bleach and softener do not empty properly. A small amount of bleach remains after the load is finished. The next load which happened to be jeans had bleach-streaks on them because of the left over bleach. The dryer has taken as much as 3 hours to dry 5 pair of jeans.

I have had technician out and he replaced the valve on the washer and said that would fix the cup problem. It did not fix it. It was worse afterwards. He replaced the thermostat on the dryer. That did not help much. I purchased these machines because they were supposed to take less time to dry. Not so, it takes forever! The sensors do not work. The dryer is supposed to automatically sense when the clothes are dry. It does not work at all. The technician told me that all the machines are like this. Can't LG do something about this? I paid a lot of money for these machines.

We have an LG model WM1814CW washing machine and the door seal has turned black and smells like mildew. We were originally told to clean it with a bleach-soaked rag but this did nothing. There is standing water in the seal also. We don't know what to do about this problem. We are afraid this will lead to door seal leak. It looks very bad and smells bad.

I purchased and LG Washer that has had many problems. I have logged eight service calls on the item since I purchased it two years ago. I have replaced two control boards in it and two thermostatic monitors. No matter what I try, the washing machine will stop working and display "te" on the front panel. Despite several calls into LG, they will not do anything about it. I keep asking them to tell me what else I could possibly replace that would stop this problem. They have no response. I have asked them to replace the washer several times but they refused stating that it is now out of warranty. I can understand that occasionally good companies sometime produce an ocassional faulty product but not to back up their product makes me never want to buy anything from LG ever again.

Our LG washer would not spin or empty. The hall sensor was determined to be bad. The part was covered under the warranty but not the labor cost. The replacement part was under $40.00 dollars, with an estimate for service call and labor around $300.00 dollars.

After reviewing some online info I found the same new replacement part for $18.00 and it took me 1/2 hour to do with two metric sockets and one Phillips screw driver.

Many extra wash cycles, detergent and fabric softener, plus the time to try and get a load of laundry done were a waste of time, money and water. The LG tech rep's way of fixing it was to unplug it and plug it back in to reset the system. LG has very poor service and I would not recommend their products.

My 4 yr old $1100 LG Tromm, WM2277HW washer has been out of commission now for 4 weeks with a "DE" error. The machine will wash, but not drain. Repairmen are rare. Response time slow, and week-long waits between visits. The repairman initially diagnosed a failed drain motor. Part was ordered, installed a week later, and the machine promptly failed after 3 loads. Reported immediately.

10 days later, he suction pumped some sand and dirt, no improvement. For his next visit, if I choose to hang on, he thinks he'll take off the front, and check something more thoroughly in the belly of the machine. I am $230 into this repair, & the Mom & Pop store is waiting my decision on how to proceed. I sense at this point I can be just as effective attempting to fix it myself with online research/support. We do have hard well water. I did not overload the machine. I used HE soap sparingly. I leave the door open after each use. The soap drawer drains water down the front when opened. The machine has had an awful mildew smell from the beginning, regardless of deep cleaning efforts. I cannot recommend LG at all. Faulty product, yet big bucks.

This is about a 2006 LG Tromm Washer issue. The drum won't spin and after 10 minutes, it reads error code LE. This happened two years ago. If anyone knows about this issue, contact me at **.

I purchased an LG washer and dryer from home depot about 2008, and have had no clean clothes especially the whites. I have contacted Home Depot first, then LG and followed their instructions and called a service man. He was about 20 years old and knew not much about the washer. He replaced some parts and said it should clean better. Well, it did not. Called LG again after washing a few months more and then my husband said boy, my white tee shirts are getting dingy. That's was the last straw.

Called another service company and they could not find a problem even when I showed the the corrosion in the hinges from something leaking on the hinges. I also showed him the brown wash cloth I put through the washer with the bleach and white clothes and it remained brown with no bleach spots.I was convinced the bleach does not reach the whites. By the way, I use Clorox HE bleach and Tide HE soap and always washed the whites once with hot water and soap and then again with bleach and soap.

I then called LG for the third time and basically got nowhere. So again, I called another service man from county wide and he said there was nothing wrong with the machine even though I showed him the white towels that did not even close to getting clean. By the way, when I go to Florida for the winter, I use a coin operated machine and by the time a month has passed, my clothes come whiter than when I use my $2800 outfit home. Today I went to look for another washer and dryer because I can no longer use mine because I don't trust the cleanliness of my whites or colored. I then found out about the LG class action law suit. I hope I can join in as I have from the beginning hated what these machines stand for. The dryer takes too long to dry. Sometimes I have to dry twice. Where's the savings? There is so much more I could say negative about this expensive purchase we made, but I have not got the time or nerves to do so. Please let me know if I can become a part of this issue. Thank you.

I bought an LG Washer and Dryer Front Loading Washer and Dryer in 2006. After about a year, the washer started to sporadically leak. I have had 4 service calls to try and diagnose the problem, all to no avail. I contacted LG's customer service and it was abysmal. They were unsympathetic and unhelpful. Do not ever buy an LG product -- their customer service is pitiful!

The call center in Puerto rico. My LG Washer under warrenty quit working on the weekend of the 12$13 th of June, called 800 number on Monday 14th and i was told it would be at least a week before they could get a service guy here. Weel later LG service guy comes out and says your filter is dirty, cleans Filter runs bleach through Washer and says its fixed. I Put in a small load came down 1 1/2 hrs later washer was stoped at the 9 min mark, the exact place it was the 1st time i called the repair service. I had talked to the LG repairman about the possibility of the problam being a bad drain pump.

Well i called the warrenty department back and explained the problam. Said that i have a bad pump, and i know the drive repairman that was just here has one on his truck as we had a discusion about this. Can you please get this guy back here. This person insisted that they must call another repairman. Well the repairman from expert Applience Repair was out the next day. Guess what, he said you need a new Drain Pump. We will order it , it will take 3 to 4 days. Well this was 6/22/10, i called them on Friday, 6/25. Did my part come in yet ,no sir it has not.

So i call LG, Talk to call center and ask for and get a supervisor whose name is stan. Stan tells me a mistake has been made and sees no order for my part. Assures me that my part will be Air mailed in OVERNIGHT. So i can have my washer working by monday or Tuesday. Called Expert Appliance Monday part has not arrived. Called Stan, stan does not know why part has not arrived. Stan will call back Expert Appliance and work on tracking number. Called Expert Appliance today Tuesday the 29th. Expertappliance has no good news for me. UNFORTUNATLLY HAS NOT HEARD FROM Stan, and will come out as soon as my part arrives.

Since my washer has been down we have made 4 trips to the Laundry Mat. each trip has cost us over 20 Dollars. Stan said they will reinburse $15.00 a wek for our problams. Lg better take a good look at what washers and dryers cost at thses places for Familys of 4. Anyway I looked on the internet and i could of had this part delivered in 2 days regular freight for 45 bucks plus 7.95 shipping. Now im going into the third week and do not know if i will ever get this thing fixed. I would not recomend anybody buying a LG WASHER. This was bought at Home Depot

I myself have a physical disability. So i can not go to the laundry Mat to do our Chlothes. My wife works 5 to 6 Days a week and doesnt have time to run to a laundry Mat after work,We have we will have spent over 100 Dollars as of today when our next load has to be taken outside the house. And everybody has better things to do with thier time then to deal with call ceters who dont [care] about who calls. LG has not heard the last of this. Still do not know if my washer will be fixed

In 2007 I bought a new top load LG washing machine. When we talked to the LG Representative we explained we are a family of six who does a lot of laundry. I asked how full we could fill the washer. He stated we could fill it full and the clothes would get clean. Well the clothes did not get clean and I had cut back on how full I fill the machine. Thus, having to do more loads of laundry with fewer clothes. I then had problems with a smell. I did purchase those tablet but felt that was not being efficient since I had to run the washer with no clothes and had to buy tablets which is an added expense.

I was still having smell problems so then I was told to run an empty machine with 1 cup of bleach; which is still not saving me water. I now can only put about ten to twelve pieces of clothes in the washer in order for the washer to complete a cycle. If I put more than that, the washer will not complete the cycle and I have to start over thus wasting more time and water. I am very dis-satisfied with this washer and feel the representative was not truthful with me.

Purchased LG washer. Began making a grinding sound during spin cycle which appliance repair said was the pump. Washer only 1 yr old when noise began. Really annoying by yr 2. LG wasn't interested. Never answered my letter and e-mail consumer "specialist" said part had not been recalled so tough luck! When I pushed the issue, my connection was cleverly disconnected. Further investigation with appliance store is DO NOT BUY LG appliances PERIOD!!!!

I contacted LG and all I get is sorry there is nothing we can do as it is out of warrenty. We paid a ton of money for a poorly engineered product. What are my recourses at this point??

I bought this washer thinking this would be a great product. My daughter has severe allergies and I wash her clothes all the time. this washer smells so bad. It is starting to leave that musty smell in clothes. I have wasted so much time and water trying all these remedies and running empty cycles. I clean the rubber gasket after each load and it still look moldy. I don't know what to do.

I just wanted to report that I also bought an LG washer/dryer in June of 2007. I have had horrible mold/mildew issues with the washing machine. I did buy the extended warranty. Best Buy came out once and changed out the gray gasket inside door, however it did not fix the problem. There is even mold/mildew in the soap dispensing area. I think LG should step up and realize they mass produced a bunch of "lemons". My laundry comes out smelling like mildew after being freshly washed.

I can't get my clothes clean nor can I get the mold smell out. My washer is two years old and smells like a 2000 yr old swamp--I have tried everthing possible to clean and disinfect,but nothing works. I will never recommend this product and feel betrayed by consummer reports that gave it such great reviews.

But again there was a break. When I contacted the person he said the new product has a dent(as if they had only one). He promised to send a new one in two days time but again no call for 5 days. When I called (17th day) the person said I will call back in morning. There was no call and when I called he doesn't pick up the phone. I am not able to concentrate on my work. I had to waste 2 days of my office in this period. Further I have to go out to get my clothes washed.

I have owned a LG front load washer and dryer since 2006. It has been a very poor purchase for us. Over $2500, and we have had non stop problems ever since, the front rusted out, the soap seeps everywhere, clothes smell horrible, ripped up my bedding, always stops for uneven load, it had so many service calls they replaced it and all the same problems continue with the new one. I have fought with Best Buy and LG that this design is defective, but LG won't budge. This will be my last LG purchase of any kind. Fool me once!

I have had this LG washing machine for aprrox. 4 years. I have had nothing but problems with the odor from this machine. I have no mold or mildew on the seal around the door. I clean the machine all the time I put bleach through a cycle to clean the drum. I use Afresh once a month as recommended. I wipe down the seal after each wash and empty the drain once a week yet it continues to smell.

I ask the extended warranty company to take the machine apart to see if there is something that is deep within the machine and they refuse to do it. I pay for this warranty and they do nothing to help with the situation. The LG Tromm is not a cheap machine and the company should do something to reslove this on going issue.I spoke to Scott a supervisor from Head office in Mississauga Ontario about this issue. He just kept saying their scripted lines of how it must be you that is doing something wrong because there are no problems with the machine itself. Yet I explained all the things that I'm doing to keep the machine clean. The water stinks when I don't use the machine for a few days then it smells like rotten eggs. Scott then tried to tell me it is my detergent that I'm using which is Ecos HE . I feel that its never the manufactures problem its the customers problem.

I know that I had Sears products for many years with none of these issues. all so the warranty service from sears is much better than from the Brick. I am very disappointed with the LG washer and will never purchase another LG product period , as the lack of service you get when you have an issue with their products.

I use less then 1/8 of my HE detergent so overuse has never been a problem. I do not use dryer sheets and I rarely use the dryer. I prefer my clothes line.

I put baking soda in my wash and use vinegar instead of bleach. Both these items along with cleaning the seal out should control the smell but it does not. I also leave the door open with a bungee cord since I can't have it complete open due to location and that just makes my laundry room smell. So this is not a set I would ever recommend. I have had much better with other models.

I have an LG Washing Machine. This is the worst ever product or service I could get from LG. The Service Manager called me from +91 44 64549186 and never even tried to understand the customer's view. When I said that I want to speak to his manager, he hung up the call and I didn't receive any call yet. I just want to speak to a person who cares for customer and who should be from LG and not from service. I do not want to recommend this [bad] product unless I get a proper response in terms of money back which I think I have wasted in LG. This is poor product forever.

LG washer dryers combos have a smell issue that the manufacturer is not properly addressing. I have had my LG for about 3 months and the machine smells like a combination of burnt rubber and mold. The smell fills my house when the machine is in operation and leaves my clothes with a bad odor.

When I contacted LG, they told me to run a load with just bleach and clean around the inside of the door gasket. I've done this several times and the machine still smells. I have read over 50 complaints online about the LG washer dryer combos smelling bad.

I contacted LG again and they recommended that I call the online retailer where I purchased the machine. The retailer told me that LG was discontinuing their washer dryer combo and that even if they had one in stock, they had stopped shipping them because of the smell issue.

I purchased a LG front loading machine from Best Buy in April of 09 and have had nothing but problems when the salesman I purchased it from swore to me that I was purchasing the best front loading machine on the market. Less than a year after purchasing I had to have the entire drum inside replaced. I got bounced around with customer service from LG and Best Buy and I wouldn't call it "customer service". Finally, after several weeks of trying to get my machine repaired I am still disastified.

I learned that there is only 1 service center near me that had repairmen that worked on LG machines. I had to contact this repair center several times because they would not return my calls due to waiting on LG to contact them to let them know if they would repair the machine or replace it. My whole point of purchasing this machine was for efficiency and that I would save alot of time doing laundry by being able to wash larger loads of clothes, but to my dissappointment it is just another chore added to my list because the machine requires weekly maintenance.

The smell of mildew in my machine is horrific. Not only do we all smell sour from washing our clothes in this machine, but we get to walk into our home and smell the aroma of mold and mildew coming from this machine. I am constantly pulling lint, dirt, and dog hair from around the rubber gasket to keep water from sitting on the bottom and not being able to drain through the holes that the water is "supposed" to be able to drain. I have tried everything to get rid of the smell, but nothing seems to work. The compartment where I pour the "he" laundry detergent and "he" softener stays wet and then starts to mildew.

Again, another weekly maintenance. I have to leave the compartment and the door to the machine open all the time to dry out,but the problem still seems to persist. I would love to be able to go drop it off in the showroom where I purchased it from, because they obviously back the product up, and let them deal with the smell, but unfortunatly I paid a lot of money for this machine so now I am stuck. So much for economical and efficient!!!

This week the washing maching is still unplugged as it does not want to work. It fills with water and then give me the LE code. The appliance company that repairs LG in my area is a small family owned business that does NOT give service. The daughters man the phones and they are so rude. I refuse to call them again. I will purchase a top load washer from someone else before I will have their "LG tech" come back into my home.

The dryer was running 2-3 hours to dry a normal load. I finally pulled the dryer out and was shocked to see the tube was packed with wet lint. I have NEVER had a dryer do this. We clean the vent after every dry cycle. Now the dryer sounds like metal is rubbing against metal when you turn it on. As for the sour smell, the washer and dryer both have the bad smell. I am returning to front load washer. I have only owned 2 other w/d sets and they worked well for many, many years. I would still have them if I had not moved.

I over paid for the LG front load appliances. I also purchased an LG dishwasher. Had to have the motor replaced before the warranty ran out but LG does not pay for labor so I paid $160.00 for an $80.00 part. Now the dishwasher is drying so HOT that it is melting the rubber seal around the door. LG does not seem to care when I call and ask for help with these problems. I refuse to every purchase another LG product.

I have made 3 phone calls, the most recent one being placed this morning, Sunday, May 2, 2010, in order to attempt to get a correct name and address and phone number of an authorized repair company for my LG washer/dryer (model WM3677HW) that came with the purchase of my condo unit less than two years ago and on 3 occasions in the past 4-6 weeks had flooded my bathroom. The website that the owner's manual refers one to for repairs is not in English. I was not given a case number. I was given the name of a service provider who told me that they don't' service washer/dryers. I was told that LG couldn't provide additional names in neighboring cities unless I knew the neighboring cities' zip code (I live in Oakland, CA, adjacent to Berkeley and San Francisco, but why would I know their zip codes?). I was told today by Gabby, a supervisor, that you all could not help me further because I don't have a home phone, or any other phone number to provide.

This can't be how you all service customers who provide your products given the size of the organization and how long it has been in existence. This is appalling. I'd like one of two things to happen. Either send me an accurate list of service providers who are in reasonable proximity to 94611 and actually service washer/dryers or send me another unit. There's the fear of mold as the water leaked into my bedroom. I have towels that were soiled and damaged beyond repair. I have baseboards in the bathroom that warped and split and need repair.

I purchased an LG front load washer 2 years ago. From the first day, it was leaking and shaking the entire house. Over the course of the first year, while it's still under warranty, I called the service center (which is very hard to reach) and spoke to the service people to schedule appointments. The appointments would have to take off an entire morning or afternoon from work to meet with them and sometimes they didn't show up!

They said that the washer shouldn't be upstairs, although it was set on a wet bed tile flooring that held 2 other models of washers before that, without shaking the entire house. They said that I used too much soap, 2 tablespoons being the allowable limit and otherwise the washer would leak. I now dribble a small amount of soap into the washer and most loads have to be washed twice to get them clean. The washer still shakes the entire house although they have "balanced" the machine. I will never purchase an LG appliance again. Please avoid them and that's all my advice! Good luck if you do.

I would like to make complaint on the poor function of LG washing machine. At the same mail, I have to express my extreme disappointment of LG Customer Care complaint resolution. I bought a washing machine with the model WF-T700 in December 2007. After several usages, I found out that the washing machine could not spin well and always stopped working. Besides, the machine whistled when drying. Still, it doesn't dry completely. At the same time, it doesn't clean as claimed, which leaves powder detergent on the clothes after washing.

I contacted LG Customer Care Line for help and have been given a reference number. Few checkings have been done from LG service technicians, but the problems were never solved. The descriptions of fault were washing machine is "sensitive" but the symptoms are "normal." The technicians told me that the washing machine could not function well if the quantity of clothes water-detergent level is below than L. At the same time, they did tell me that they never face such problem on others.

I kept calling, and lastly, I've been given the second reference number However, by sending numbers of technician, the machine never improved functioning. I need to wash my clothes with my own hands after purchasing an RM1000 washing machine! I've made complaints, and LG now states that I am refusing service, when in fact I am begging for service.

LG is not able to provide warranty service, then I want a refund which they promptly refused. The technician came again yesterday and stated that the sensor was lost. Ms. ** quoted me the cost of repair. I do not think this is reasonable, as this problem has been dragged for some time since it was still under the warranty period. I sincerely wish LG could settle the stated problems, and there should be no charge on the repair for the unsatisfactory product quality.

I purchased an LG Washer approximately 15 months ago. Since the date of purchase, I have had problems with the machine. The latest issue is the rubber around the inside of the door washer that has torn or possibly overheated therefore during wash cycle the machine leaks. I paid over $1300 for this machine. Also it continues to have an order. Though the warranty was only a year, I feel as though the cost of this product is ridiculous if you can't guarantee more than a year warranty. I should not have to pay for a serviceman to come out at my expense. I will never purchase another LG product. They should be embarrassed .

Three weeks ago, I placed a call to the Home Depot Extended Warranty company regarding my LG washing machine that I purchased at Home Depot in November 2007. Several days later, the company, Superior Electronics, came to my house and informed me that the part needed to repair my washing machine was not in-stock and that it would take at least one and a half weeks. When I complained that this is crazy, both the warranty company and the technician indicated that it is extremely difficult to get parts to fix the LG washing machine. If that is the case, why are these washing machines still being sold?

Yesterday, I waited patiently for the technician to fix my machine only to find out that the problem was misdiagnosed and so I begin the waiting game again. This time they tell me the part is in stock so hopefully they should have it in a couple of days. I've called the warranty company, the store I purchased it at and the Home Depot Customer Care Center and was told by all that there is nothing they can do about it.

It's completely insane that a washing machine that is not even three years old needs to be repaired and even crazier that no one will take responsibility. I will not shop at Home Depot and suggest that if you have even thinking of purchasing an LG washing machine, you think again. I am not a happy customer and hopefully will have a working washing machine before four weeks have passed.

I have an LG Tromm front loader washing machine which is only a few years old. I have already had to replace the drain pump, the drain hose about a year ago, and now, it is squeaking and not turning properly. It also has terrible mold smells on our clothes, and they end up with holds and tears in our clothes. I have thrown away so many towels due to mold because it doesn't come out.

No one in the Orlando area will even service the machines due to parts not being readily available. So I have had to become a technician myself. I now have to spend more money on parts for this machine. The most common codes are LE, UE, and FE codes that it returns. I have a friend who has the same machine with the same issues happening to her now.

I purchased an LG washing machine and dryer 2 years ago and I am very burdened by the smell of mold, which is impossible to get rid of. I end up running empty cycles just to get rid of the smell. I have the washing machine constantly open, but still I am not convinced that my clothes are clean. It is a horrible feeling, I seem to be smelling the mold everywhere.

I should add that I regularly clean the bottom of the rubber ring very meticulously, which is very inconvenient and time consuming. The appliances were not cheap and LG should stand behind their products and do something about the problem. Because of this issues and the attitude of the company, I will never consider buying an LG product again.

I can validate the issue of the dancing washing machine. If it becomes unbalanced during the spin cycle, it does not have an automatic shutoff. It is very dangerous and a major design flaw. It is very difficult to know how to keep this from happening. In trying varied remedies, the best I have been able to do is to reduce the spin cycle to low or medium, but yesterday it did not help. I washed two ordinary bathroom rugs and the rubber gasket twisted up around the seal with the addition of frantic jumping around and banging into walls. This happened with the spin cycle on low! I would love to join a class action lawsuit against LG. This is absolutely the worst and the third, I have ever owned.

Consumer Reports led me to this one and I am so mad. I bought it from Best Buy too. I never had one that would not shut off when unbalanced. The repairman who came out last week, to tell me nothing was wrong with it, told me how to avoid the "dancing" machine. I don't know what to do now. Customer service insists that it must be unbalanced on the floor. Even the repairman said it was sitting on the floor as it should. What about it, LG? Are you going to recall these lemons? Somebody out there must hear us! This is money out of pocket. I cannot leave the home while the washer is on due to this problem. House could flood if it pulls too far from wall.

No matter how many times I run the tub cycle or run bleach through my washer, it smells of mold and mildew. If you close the door for more then 24 hours it smells of mold and mildew. I just washed a load of white clothes that were cleaner when I put them into the washer than when I took them out. I took out the white and thought what was all over them. I started looking around and pulled back the seal and about died. I could not believe it mold everywhere. No wonder, no matter what you do you cannot get it clean or the smell to stop.

I called LG and they told me I have to do monthly maintenance on my washer. What? I have to do monthly maintenance, I have owned other washers and dryers that did not cost nearly the amount I paid for these and I never had to do monthly service, yet I have to preform monthly maintenance on these and every time I do a load, I have to pull back the seal and dry it out with a towel so it does not get mold and mildew. Really? So I will never have all of my laundry done because I always have to use a towel to dry out the seal that does not properly drain and makes my house and clothes stink. Yes, say's LG, it is all in the owners manual. Are you kidding me?! Please tell me how this is my fault and why I have to do extra maintenance every time I wash clothes because of their seal?

My son has had hives and been in the ER twice and we cannot, for the lives of it, figure it out. Well, I think I just did. My husband is very allergic to mold and cannot take certain prescriptions because of it, yet, he has gone to the doctor numbers of times not feeling well or right and they cannot figure it out. I think I just did. LG stinks and I do not recommend them to anyone! LG did say they would call out one of their service techs but I would have to flip the bill for it. Really? Because I am pretty sure it will be cheaper to buy a new washer that I do not have to do a monthly service on to maintain it! LG also went and found a product called "Whirlout", which is not made by them to help get the mold smell out.

Really? LG goes and finds a product and tells you, you can buy it at any hardware store yet they don't believe they have a problem, Why would anyone go find a product and recommend it if they do not have a problem? I will never spend another dime on any of their products! They are not helpful! P.S., I have had my dryer fixed 3 times in 3 years. The dryer takes double the time to dry at least and even the LG maintenance said they had a problem with the dryer drums. Yet, they have had no recalls and are not willing to do anything. What a company! Clothes are ruined, my son has been in the ER twice with hives, my husband is allergic to mold and cannot take certain prescriptions and he has not been feeling or right.

I bought my washer and my dryer on 2007. I was so happy because of all of the new technology that I was bringing home, without knowing the nightmare that I was about to get into. For the last 20 years, I have had front loader washers and I had never had to let the door open to avoid the bad smell. I never had the need to take a course to learn how to operate a washer what it seems I need to do now. My clothes come out dirty after almost two hours in the washer. I have tried different soaps, less or more quantity of soap. I have bought the new soaps that they sell now to keep the drum clean. I have Clorox to clean the drum, after doing my laundry.

I have called LG several times and I have gotten the same answers that I have read here. I called the technician because I also bought the extended warranty and the technician even told me that for the issue that I called him, he should have charged me because there was nothing wrong with my washer. He even told me that my washer is clean, so the bad smell was not caused due to lack of cleaning. I have been really desperate because I spent an amount of money that I was hoping was going to last me for at least 10 to 15 years. After looking for alternatives on people that is having the same problem (and I have to say that there are many people with the same problem and LG doesn't want to address it), somebody wrote that the problem was caused due to the small amount of water that this washer use to wash.

This person recommended to add 1 gallon of water during the washing cycle and to always use the extra rinse cycle. After three years using my washer for the first time, two weeks ago, I feel that my clothes is coming out of the washer clean. You don't buy new appliances to go through all of this problem. What is more sad is that they know about this problem and they don't give the support to their customers that they are supposed to give. We trust their products and we should get our trust back. Really disappointing.

I purchased an LG front loading washer less than 4 & 1/2 years ago. I have had several problems with it over the years. The most recent was that two of the electronic components in the machine failed. One was caused by the reset LG customer service instructed me to do. LG has informed me that the parts are out of warranty and they refuse to help me. The cost of the repair is over $350.00 for parts alone. LG refused to help or stand by their product. I will have to bare full brunt of the repair.

After having a failure with my LG front loader washing machine, I called LG. They only have one service company that would service this machine in/around the Reno area. After calling Protek Industries, I was told by those folks that LG does not pay their bills in a timely fashion so they do not service LG parts. Well Protek Industries were nice enough to send a service tech out and he determined that the thermostat was bad but he wasn't sure if his boss Protek would order the part due to the past history of LG accounting not paying them in the past. Well they ordered the part anyway (great customer service).

I just called LG customer service and was told that they just contacted Protek and that they were waiting for the part! How stupid is that? I knew that Protek was waiting for the part. I want to know if and when the part was shipped from LG! Well the customer service person put me on hold again while he contacted his parts people and lo and behold, they (LG) hadn't sent the part because their accounting department was waiting for Protek to call them. So there was a bold faced lie about the part from customer service. I then called Protek back and they had no idea that LG was waiting for a phone call from them, but she (Robin) from Protek said that she would call them(LG accounting) and get back to me.

This is blatantly just plain nonsense from LG. I have a family of 6 that has to go to the Laundromat to do our laundry because of LG's poor customer care.

LG front loading washer is horrible. I returned it to Best Buy after 1 day, thank goodness they have a great return policy. The washing machine was on a concrete basement floor that is level and machine was level too, even bought the $30 vibration pads for under washer. But nothing works to stop the shaking of the machine, plus a load of heavily soiled laundry takes 1hour and 36 minutes to wash.

I purchased LG washer two years ago. It now has an error code of upside down FE and I have to replace the Thermistor for $300 plus later. I am not happy at all with the Washer or the dryer. I would never recommend these appliances to anyone!

I purchased a front loading LG Tromm Steam Washer and matching dryer from Home Depot about 3 years ago. I had a Sears Kenmore washer/dryer from 1980, yes, 1980, wedding presents, that still performed. It had been repaired a few times, but nothing so major it warranted a new machine. The matching drying took awhile to dry the clothes, but it still worked only having a few thermostats replaced over the years. The last time it was repaired, the repairman said, "Don't ever get rid of these--" (Yeah, he just wants job security, I thought) because the new washers and dryers are junk."

But, my husband thought it was time to upgrade in light of all the new technological advancements. Unfortunately, the mold/mildew smell has never completely gone away, and the smell that has diminished is only due to continually leaving the washer door completely opened when not in use and the persistent maintenance on my part; otherwise, I would be paying for a "certified LG technician" to "maintain" the machine, even with my extended warranty. I have had a certified LG technician out for the smell one time; "the professional" answer: wipe down the gasket and glass door and leave the door open. The tech was also here to repair the dryer, which was taking anywhere from two - three hours to dry one normal household load of clothes: a couple of towels, underwear, socks, t-shirts, etc.

It worked for a while but seems again to taking an extended period of time to dry the clothes. I can live with the dryer problem, but the washer is a whole different story. I cannot stand the smell of mildew/mold on what should be "clean" clothes. When toweling off after a shower/bath, the moisture seems to reactivate the mildew/mold smell, so now, not only does the towel reek, I have transferred the smell to my "clean" body. Yuck! Lesson learned: try to snag a towel that doesn't smell bad before anyone else--what a way to live! Clearly, LG Tromm has a design issue with the washer. However, rather than acknowledge the issue, like Toyota finally did, and replace the gaskets with a better design, they have buried their heads in the piles of money they have received due to the thousands of products sold.

If you want to speak to a customer service representative supervisor, you must call Monday to Friday, 8-5, which doesn't mean you will actually get one of them on the phone, but that's their standard work hours. I guess all those unsupervised customer service reps just run rampant at night and on the weekends. Imagine not having one boss there with all of those workers--it must be utter chaos! Now, when your only option is an underling, the company has instructed the customer service representative to basically read from a script: "Empty the drain line, remove and clean the filter, using a bleach and water solution, and another bucket of only water and a towel, wipe down the gasket but don't use straight bleach because you will damage the gasket. Pull the gasket toward you to get to the scum and mold. Use a brush. Use a large paint brush, the kind you use to paint your house."

Of course the suggestions go on and on. My response is, "You still don't know the part I'm trying to clean!". The gray rubber gasket is one large piece, but it visually appears to be two - three pieces. Cleaning the section farthest from the steel tub is no problem. You put your thumb on the indentation and pull toward you, wipe, solution, rinse, and dry--good so far. Moving in toward the tub, the next section appears to be an inch raised ridge, this is where you meet your nemesis. The next section, at first glance, looks like three rectangular boxes were cut out, but when you pull it toward you; you find that it is actually a cut out, leaving two tabs in the middle with the remainder of the gasket continuing on both sides.

So, you try to pull up the tabs to get all the gunk you've discovered. But, the miniscule amount you can lift the tabs only allows you to get a quick peek at the washer tub and the opening where the tub sits. Under the tabs in my case, is a mixture of dirt, lint, mildew, dog hair, soap scum, and mold. Let me tell you, that is not pleasant smell! So, how to get that "environmentally hazardous stuff" out of there? First, I tried a washcloth--nope; next, I tried a narrow kitchen sponge--nope; next, I tried a narrow, less dense children's paint sponge with a handle--nope; next, I tried a toothbrushnope.

When I told the customer service rep that I didn't think that he understood the location I was trying to clean, he assured me that he did and followed with, "I'm looking at three visual diagrams of the problem and the suggested solution." Okay, great! I'm thinking, and then I asked, "Would you email those three visuals to me, so I can see exactly what you are talking about and make sure that this is the same location I'm asking about. " Again, he read from the script, "No, I can't send you these; it goes against company policy; we are not allowed to let you see these visuals."

And ending with, "If you can't get to the location, you will need to schedule a customer service technician to come out and maintain the machine. You will have to pay for this service because it is not provided for in your warranty." My response: "No, I won't be paying someone to perform maintenance on your product, which clearly has a bad design that's LG's problem. Why can't you email me a copy of the visuals? Is it a secret or something? I'm the consumer that bought the product--.I'm the one that has the problem with the product, so why can't I have the visual of the product with the suggestions for me to remedy my situation?".

His response--the same script. So, if LG wants consumers to continue to purchase their products, and more importantly wants to produce the best product, why won't they listen to all of the consumer complaints, redesign the gasket, have a recall on them, repair the problem, and show some goodwill to the consumers? Heck, they might even be able to sell more products if they can earn the consumers trust again. During these lean economic times, consumers cannot afford to purchase their "top-of-the-line products" and then discover the products are poorly designed and do not perform as they are advertized/represented. This really smacks of a class action suit if you ask me. I'm stuck with an expensive washer that leaves my clothes and myself reeking of mildew.

I purchased an LG Washer and Dryer at PC Richard on 10/05/03. I have been paying for extended service contracts through PC Richard since I purchased the set. Right from the beginning, the washer had molds around the rubber in the front of the machine. It has been replaced at my expense because it was not covered under the extended service contract. Now, I have to clean it with Clorox in order to alleviate some of the mold smell but the black is still there. The dryer has been a problem from day one. The circuit board had been replaced a number of times because it wasn't drying properly and the timed drying was off. It was drying delicates over 60 minutes when it should have been drying at 30-32. All the other settings were off also.

After a number of service calls and circuit board replacements, the machine was replaced because it could not be fixed. I was given another LG and according to the serviceman, the issues were supposedly addressed by LG. The same problems happened since day one. Again, the circuit board was replaced a number of times. Thankfully, I had my extended warranty. Now, I've been told LG is not offering the warranty through PC Richard (that's what PC Richard tells me).

My last service call on the extended warranty was on 3/1/2010 and it was for, once again, the circuit board. It was replaced and the service guy said the old one was very hot when he removed it. Thankfully, the part has a warranty of 90 days and today, 3/25/2010, while using the dryer it started to smell like something was burning. I'm afraid that this machine is going to catch fire. The service guy will come and replace the circuit board again for the last time and I'll be right back where I was before but now without a service contract. And I'll have to pay out of pocket for a situation that will never be resolved because LG has not addressed the problem. It's time for a recall of these dryers!

I purchased new LG front loading washer and dryer from Home Depot in Kirksville, Mo in December 2006. The washer fried the circuit board in early March 2009. After several calls to Home Depot and LG and two service men later they (Home Depot) told us to bring machine back to store and they would send it back to a repair center. This was May 2009. A few months later I finally found out from repair center the machine was non-repairable. LG would not stand behind their machine. Finally Home Depot replaced the machine. The new one was delivered March 18, 2010.

In March 2009, I purchased a LG front loader washer and dryer from H.H. Gregg with the assurances from the salesman that they were the best on the market. This was a $2,000 purchase that I had to think long and hard about. After delivery, the dryer whistled when drying. The repairmen looked at it, started it and listened to the whistle. The dryer was replaced. Still, even though the whistle is gone, the dryer doesn't dry completely and the technician told me we would normally have to run the drying cycle at least twice to completely dry the clothes.

The washing machine is another story. It doesn't clean as claimed, leaves dirt and lint on top of the door glass after washing, will not rinse the small amount of HE soap we use out of our clothes and takes a tremendously long time to wash the same clothes our 15 year old Whirlpool did better and quicker. (We actually use the recommended amount of HE soap when washing.) The lint trap stays soapy and no amount of rinsing seems to be able to take care of this.

During the two or three service calls that were made on the washing machine, all the repairman did was clean up against the dryer, brag about how good he was and how the other appliance manufacturers were begging him to come back to service their appliances. With his knee pads on and carrying a tool pouch, he looked as though he was going to work. The only tool he used was a flashlight to look inside the washing drum and told me that by using liquid detergents, I had gummed up the insides so it wouldn't clean.

He stated that I needed to use powder detergents and stop using liquid softeners, switching to dryer sheets instead. He also stated that my clothes were to dirty for the LG washer and I needed to go to Lowe's and purchase a $50 trade-in to wash my work clothes. His statement that my LG wasn't able to clean my clothes is laughable and repugnant. During the last service call, he was more interested in the new refrigerator I was having installed, chatting with the installers and trying to hire them as repairmen working for him.

I have contacted LG six times in the past week trying to get one final attempt at service before the warranty runs out. Speaking with customer service representatives, I have been given the names of three or four other repairmen who were on their list of authorized servicers, but in fact none were. The only one who is authorized is the blowhard braggart who has been here previously and has not turned the first nut or screw to try to rectify the problem. Now a supervisor who claims to be the highest I can contact says that I can get service, only it has to be the repairman who doesn't repair.

LG now states that I am refusing service when in fact I am begging for service, just not the bozo who simply brags about how good he is. Evidently, this repairman has a monopoly on servicing LG appliances in my area and LG refuses to have someone else from another area come to look at my washing machine.

I stated that if LG is not able to provide warranty service then I want a refund which they promptly refused. Their answer was that I would have to go to H.H. Gregg for a refund. Or, if H.H. Gregg could provide a repairman, then LG would have to authorize him for warranty service. All I am asking for is service. If service can't or won't be provided, then I want a refund so I can purchase another brand that I can actually have serviced when required.

I have been searching all morning for info on an issue I have been having with an LG washing machine. Although I have not found any info on exactly what I am looking for, I did see plenty of basic complaints about LG laundry products. Now, let me start by saying that I am not advocating for LG, but there are defect issues listed that are caused by consumers. For instance, the horrid smell of mildew! Did you know that an overuse of detergent, fabric softener, etc. will cause build up inside the machine? A lot of the time, not even clean cycles and hot water, bleach, etc. will not fix the problem.

So here is the solution...stop using so much. The mixture of the different scents that we all love makes for a stinky cocktail after sitting in your machine and not dissolving. HE machines are so because of the tiny consumption of energy and especially water. Smaller amounts of water require smaller amounts of detergent. The 1 line on your detergent's cap is plenty to accomplish your fullest heaviest load. Try it.

So, once we have developed proper soap, etc. usage, then we can start to have effectiveness in clean cycles, etc. And people, leave that washer door cracked when not in use. You do realize that it is a water-tight seal with the door closed. And all washers hold water in the pumps, so leave the door open and let it dry out or at least start to until next load.

Another is the "out of balance" issue. I have encountered quite a few circumstances when it comes to this. Yes, being off-grade will have a big impact on stability. So reinforce your washer by placing at least 3/4-inch plywood under both washer and dryer(if side-by-side) and screw it down.

Also, loads of mixed items, or too much and not enough will cause vibration. Front-load washers centrifuge (or axis drum rotates on) is vertical; meaning, when your machine is in full spin, it is dispersing the weight up and down and not side to side like on your traditional top-load washer. This is going to cause vibrations, period. The main thing is to make sure that your machine is leveled and all lock nuts are locked on your leveling legs. Leveled does not mean 100% flat on all corners. I like to have a slight lean backwards on my washers to keep the weight of the clothes from shifting to the front during wash and spin.

Now for dryers. Long dry times? Check your vent outside. The same amount of air blowing out the back of the dryer should be outside. If not, then there are some type of restrictions in your vent (water, lint, or maybe just a kinked vent tubing behind the machine).

Clothes still damp after a cycle complete on auto or sensing cycles? Clean your sensing bars. These bars are on the inside right side of the lint trap. Two stainless bars. Over time they develop build up of all your excess detergent (from what I mentioned above), etc. which mainly consists of wax( which repels water). To clean, simply take sand paper or anything abrasive (nail file) and etch those sensing bars up. In most cases, that will correct the problem!

This info I have provided will not only work on your LG laundry products but on all front-load washer and dryers.

I purchased an LG washer and dryer on Saturday 3/13/2010. I woke Sunday morning 3/14/2010 to a flooded house. I called customer service and they said to contact LG. I did and they only had one service company in my area. I was familiar with them and knew it would be a hassle. They never returned my call (this is normal for them) so I ordered the part from a local appliance part store who carries LG parts. The cold water valve was the culprit.

It cost me $78 for the valve and it was fixed and able to be used on Tuesday 03/16/2010. I had clothes to wash you know, it's not like I could wait for 2 weeks to get it fixed and Best Buy wouldn't replace it. I called LG and asked them to reimburse me for the valve and I would send the faulty one along with the receipt. They not only said no, they said I voided my warranty by fixing it myself! I guess if they bought a new car and it broke, they would be content to walk until it was repaired? I spent $78 for a new cold water valve. I am still waiting on an estimate for repairs to my home.

LG Tromm washer and dryer are horrible. I purchased in 2006 from Best Buy and have never been satisfied. The washer shakes violently during spin cycle and wreaks of mildew. We've run the cleaning cycle, hot water, leaving the door open,etc. Nothing works! The dryer sensor is terrible! It will dry clothes for an hour and the clothes will still be damp. I've learned to use the speed wash and time dry to save time doing laundry. I'm glad to hear that there are others with this problem. Prior to this set, we had Kenmore washers and dryers that lasted 10+ years and were light years better than the LG units. I wish we could just get our money back and move on. Its been horrible. I will never purchase anything LG again!

We purchased a new LG Front loader washer & dryer set from Home Depot in 9/07. When we ran our first load of clothes through the washer, it started bouncing during the spin cycle. I called my handyman, he also has front loaders. He helped me level the machine again and lock it down. No change to the bouncing. At one point, it walked 2 feet across the floor during a medium spin cycle.

I've had LG service techs out about 5 times. Their first response was that I had put too much detergent (huh?) into the machine. Then they said that I had probably loaded jeans and t-shirts into the machine together and since the jeans are heavier than the t-shirts, well that caused the washer to walk. After I pointed out that it was walking even if I ran one towel through, then they said that it was because my house is built on a crawl space and front loaders are not meant to run over a crawl space (of course, no one at Home Depot has ever heard that one).

The LG service guy suggested that I have my laundry room floor rebuilt and reinforced. It just so happens that I was re-doing the kitchen anyway, so I had the floors reinforced and had a floor jack installed directly under the washer. It still walks around if I use the normal cycle. I have to wash everything on the delicate cycle, or the thrashing is so extreme that I'm afraid it's going to damage the walls or pull out the hose.

I will never buy another LG appliance as long as I live.

I bought an LG washer and dryer in Jan 2006. I had problems with the dryer, not shutting off after the clothes were dry. It was fixed under warranty after three service visits. However, the washer continues to leak on the floor. I have followed all instructions regarding cleaning the "pump filter" and cleaning of the door gasket. There is still an issue of an odor as well as leaking water on the floor. The wood floor is now damaged and needs to be replaced. I do not know if the washer can be fixed, unless a qualified mechanic knows exactly where the problem is and can be repaired.

The leaking problem has been going on for at least three years. I was changing the amount of clothes being washed as well as the amount of detergent used. Nothing has worked, the washer leaks. Who makes a washer that leaks? LG I guess. I am going to call LG service and also the mechanic who repaired the dryer. After reading all the complaints about the problems with LG washer and dryers, there should be some type of investigation and/or settlement with the obvious defects of these products.

I have scoured the internet and have yet to see a good word about an LG product. I have posted on other sites than this one and will add my ***** about LG to this one as well. This is without a doubt the biggest joke of a business that has ever existed. The $2,000 front load washer and dryer purchased from Best Buy approx. 2 years ago has been the nightmare of appliances. The dryer is noisy and the washer smells of mold. I had replaced both the hot and cold water inlets on the washer. I had a Kenmore washer that I bought for 100 dollars and used trouble free for 4 years. This stuff is just junk all the way around. Customer service is non-existent. Maybe after all those who have already bought this junk inform those who have not bought this junk, this junk company will at last be junked out of business.

LG washer is defective even when you perform maintenance, it still smells like mold and mildew.

I have a LG washer and as most of the complaints here, I have the smell issue and leg level problems as well. I'm glad that I didn't buy the stacking brackets because that could be dangerous problem. I bought this washer because of the recommendation of Consumer Reports as well. There isn't a company that even knows how to deal with these problems. Irritating! I think that I'm going to use my Gorilla glue for the leveling and as for the smell, I guess, I'll keep the washer open so the whole house can smell too.

I bought new LG Tromm Washer and dryer two and a half years ago. Both the washer and the dryer are now giving problems. The dryer runs intermittently and will not shut down. I turned the power off to the dryer. When restored, the power the dryer still began running again. The only way to stop the dryer is opening the door. The dryer does not seal well and has mold growing around the door. We bought these hoping to have bought something that would last for many years. We are considering replacing these units but definitely will never buy another LG product after this.

About 3 years ago, I purchased an LG washer and dryer combo from Home Depot. I had previously owned Whirlpool appliances (1st set lasted 14 years, 2nd set lasted 12 years) and was looking to buy another set of Whirlpool washer/dryer. However, at Home Depot, I was told that Whirlpool was no longer reliable and was making very poor products. I was foolishly persuaded to buy LG products. Big mistake!

When the products were delivered, the washer worked fine. However, from Day 1, the dryer has been terrible. To dry a small load of clothes requires running it through the cycle at least 3 times. If the load is larger, it may take 5 or 6 times. It is ridiculous. My 12-year-old Whirlpool could dry circles around this "state-of-the-art" non-dryer.

In calling LG service, I have never encountered anyone who has actually been trained in customer service. They seem to have a manual to refer to where they blame the customer if their machine does not work. When I have called them about the non-drying issue, they have variously blamed it on the vent (it has been cleaned repeatedly), dryer sheets (haven't been used since this was pointed out as a problem), or on the size of loads. They usually recommend reducing the size of the load. If I reduce my load from 2 bath towels and 2 hand towels to something smaller, I may as well use a hand-held hairdryer to dry my clothes! The service department is of no help whatsoever!

I intend to go on every website that I can find and register my complaints so that other people will not go through what I have been through. I will never buy a LG product again! My dryer is absolute junk and LG does not stand by its products. I also intend to include Home Depot in any complaints since they obviously were hard-selling this product. I can only conclude that they don't care about their customers in the least and helped slime us by promoting LG products against our best interest.

I would certainly join any class action suit against this company. In my opinion, it is the "Toyota" of home appliances in every bad sense. It refuses to acknowledge its culpability in the design and/or manufacture of its obviously defective products. At least Congress is forcing Toyota to do recalls and make repairs. Who is going to help us with LG? Please tell everyone you know what junk LG makes and about its non-existent customer service. If their sales start to fall, maybe someone will actually pay attention.

I bought an LG washer and dryer around 2007 and the washer immediately started to have mildew all around the rubber gasket that circles the door. The odor is terrible and I need to wash my clothes at least twice and immediately dry them with a lot of dry er sheets to help the smell.

Six months ago we bought an LG washing machine and dryer from the local Home Depot. They came and installed it (stacked on top of one another) as promised. We noticed that the machines rocked during the washing machine's spin cycle (the feet on each side come up off of the floor when it does so), but it didn't rock so much that we felt in danger of it actually tipping.

Last night, however, about halfway through the wash cycle we heard a very loud banging and the stacked machines began jumping up and down and rocking violently back and forth. My husband ran to them and held them upright while I shut them both down. In the 3 seconds this was happening, the machines moved six inches away from the wall. We opened the washing machine to find the drum sitting on the bottom of the machine, hanging from the rubber lining.

We live in a small house in Brooklyn so our machines are in what also functions as our dining room. Had we not been home (or even been upstairs) when this occurred, the machines would have tipped over, crushing two pieces of furniture and likely pulling away from their water source which is always turned on, very quickly flooding our home. We are now trying to decide what to do about getting it fixed. If this happened in only six months is it even worth having something that dangerous in our home?

We had also read Consumer Reports before making this purchase, which listed this machine as "recommended" (and does so to this day). Having now found out how many people have also experienced this issue, not only will I never buy LG again - I will never turn to Consumer Reports for advice. Oh, and our washing machine smells like mold too, by the way. We decrease the effects of that problem (which now seems incredibly mild by comparison) by mopping out the rubber lining with a towel after the last wash of the day and never closing the door. Any enterprising lawyers out there looking for a class action lawsuit?

I have the same issue as everyone else. The mold in the rubber part of my machine is gross. I never close my washing machine as I always try to dry it out. I'm glad to read I'm not the only one that has to clean my washing machine. I should not have to clean a 2-year-old machine. So much for using consumer reports when buying a high priced item!

I have to clean the washing machine with Q-Tips to remove the mold build up. I'm considering buying another brand as the mold is now turning black on the rubber. Cleaning products will not remove the mold.

We purchased an LG front load washer in Nov 2009 and it smells like mold and it is Feb 2010. I purchased these due to good reviews; however, it appears that when posting the good reviews, they left off the bad regarding the mold smell. There is nothing that cleans these washers, not even the cleaning feature that they designed on the washers.

I purchased what I thought was a state-of-the-art LG washer/dryer around 3-4 years ago. I immediately noticed my clothes did not smell clean. I thought it was because I was not using to a front load type washer and that I just needed to adjust the way I was doing the laundry and maybe I need to use a different type of detergent. I have tried every thing. The washer and my clothes stink.

I told my husband I had had it. I was going to have to purchase a new washer. I can't stand this smell anymore. I rinse my clothes up to three times sometimes and they still smell bad. I leave my washer door open. I put a container of baking soda inside to absorb moisture. I buy products that you are supposed to cycle through you washer for odors. I've used less soap, more soap, bleach, febreeze, hot water, cold water--nothing helps. I decided to go online to see if there were other complaints. I knew there must be. Surely I couldn't be the only one with the problem. I was really glad to know I'm not alone. They should be liable for this. This has created a great deal of stress and extra time and money trying to get my clothes to smell good, not to mention that they were very expensive and I've got to replace. I just can't stand the smell anymore!

We purchased an LG front end washer and dryer in January 2009 from Home Depot, based on its reputation. We have the exact same problem that everyone else has written about... the mold and the terrible smell. We had a service technician come out and advised us what we could do for the smell. We have tried everything from bleach, less soap, drying out the rubber seal and the drum, cleaning out the trap, leaving the door ajar (we leave it open all night after the last load), the tablets sold to clean the machine etc. Nothing works.

We spent a lot of money on the set. Maintenance on an appliance is necessary, but this is absolutely stupid. We have to clean the machine after each day of laundry if we don't want our clothes to stink. This is becoming extremely expensive to be cleaning the machine on a daily basis along with the wear and tear on our clothes as they need to be rewashed constantly.

This needs to be taken care of. We need some help in dealing with this problem. We are having the constant smell in our home from the washer and the ruining of clothes due to the excessive washing that has to be done to get rid of the smell. We would never buy another front end washer due to this problem.

The same as the hundreds of other people complaining about the grotesque mold problem with my LG washer.

My LG washer holds mildew flaw in design. It has constant mildew in the front of frontload ($1,000) washer. LG has no solution. Best Buy (extended warranty) will not warranty this issue.

3 years ago, we purchased the LG frontload washer & dryer and the LG bottom freezer French door refrigerator and have regretted it since. The washer is extremely noisy and shakes violently during the spin cycle. (We had the repairman come out shortly after it was installed only to tell us it was working fine.) There is a strong mildew/mold odor coming from the washer even though I periodically run bleach through the cycle and leave the washer door open when not in use to air it out (recommended by a friend with same issue). Clothes often come out looking and smelling less than fresh.

4 weeks ago (2 months after the warranty expired), the washer would not turn on. The repairman came out the following week only to tell us that the power board was fried and needed to be replaced. He would have to order the part. It took 2 weeks to get part from LG. The repairman came back out and after spending 45 minutes, he was not able get this one to work either (defective). He now has to reorder the part again and tells us this will take another 2 weeks. He tells us that he "always have problems with LG and that they have terrible customer service."

We have given up on the refrigerator. We had the repair service out 4 times in the first year because the freezer constantly went out and the entire contents thawed and then it was leaking water that would frost the entire contents. We often had to chop out the ice that layered the bottom of the freezer. We stopped using the freezer altogether for over a year and then inexplicably the freezer started working about 6 months ago. Still we do not use it much though, because I just don't trust it to be reliable. I will never buy another LG product.

I deeply regret my choice of purchase in an LG washer/dryer set due to this company's extremely poor customer service. We have a six-month old dryer unit that we discovered has a buckled under carriage. I only found it due to the stacked unit vibrating severely during the washer spin cycle. I thought it was a simple broken foot until the repair guy discovered that the entire front under side is caved in. LG informed me that "cosmetic" issues are not their responsibility and that "consumers typically fail to inspect the underside of washers and dryers". Who would think to inspect the bottom of a washer or dryer?

The saga got worse after I tried to seek help from Home Depot where we bought them (Sandy, Utah store). Two days after my service appointment, I was called by Home Depot on conference call with LG to schedule another service "to have the problem taken care of." The LG rep scheduled the appointment from 8 am to noon. I thought as was well with the world and that customer service reigns! That is until the service tech never showed.

I called Home Depot, who again conferenced with LG. This LG customer service rep called the tech and then told me that they had already informed me they weren't going to help. My question, which this woman couldn't answer, is how this fact didn't come up in the conference call the day before when the appointment was scheduled? Why the hell would they have scheduled the appointment in the first place? I took another morning off of work for their guy to never show up and for no one to call me to say they weren't coming.

This customer service rep happened to be "dealer support" and she also spent about three minutes too long telling Home Depot that customer complaints need to go through another department, but she "will go ahead and try to assist you". So, if they are rude and unhelpful to their dealers, why would they be any different to the customer? I am kicking myself for not asking more questions when Home Depot magically called to say they were going to get things taken care of.

These are expensive items and this company's approach is appalling. My Home Depot store is now trying to see if their manager will help us pay for the repair. I am not hopeful. If they won't assist, I am going to try to return the units. These items came into my house severely damaged and I will not bear the burden (about $300) to repair them. After reading several comment boards about the legitimate appliance failures of their product, I now wonder what would happen if something that is supposedly covered under warranty broke. I doubt my experience would change. Customer service should be a key ingredient to any business model, but LG apparently missed the memo on this. I spent $725 on a dryer that has extreme physical damage. I lost two days of work.

I purchased an LG Tromm front loader washing machine. It worked for the first year and no longer works. A TE light comes on. It also stinks. I can not afford a new machine and nobody can repair the old machine. I am not sure what to do.

I purchased an LG washer 5 years ago and have had major problems with it. After owning it 2.5 years, a sensor had to be replaced costing me $285.25. At that time my repairman said he has repaired many LG washers and that they are in his opinion a "low-end product" at a high-end price". I never thought about his comment until yesterday when I had to have him come out again. (2 years later) New problem: When my washer hits the spin cycle it sounds like a 747 is landing in my house. Woke up yesterday and found my laundry room flooded with oily water. He said that the drum and rear bearings are shot. He gave me a $442.00 estimate to fix it.

At this point, I would be spending close to $700.00 just for the privilege of having an LG product. That is $140.00 extra a year for every year of ownership. Had I purchased a unit that was "cheap" I might of expected it not to last; however, spending $1200.00 for the washer. It should last longer than 5 years. The repairman gave me the number for LG customer service and told me "good luck they have the worst customer service and do not stand behind their products". I called and he was correct. They don't. I purchased this brand because 5 years ago Consumer Reports listed them as good quality. My next letter is directed at Jim G. My advice is not to purchase any LG product based on their customer service.

I would not recommend LG Front Loader WM2016CW. I purchased this washer in 2008, and it had been nothing but a headache. Within the first the door cracked, rubber seal broke, and water leaked from the unit. The machine is noisy and shakes violently during the spin cycle after it was professionally installed and balanced. The odor from the rubber seal is disgusting and clothes don't come out clean. I have a Maytag for 20 years and never had a problem with it. LG should be sued for manufacturing such a product.

On April 4, 2008, I purchased for $1709.92 from Home Depot in Murfressboro, TN an LG washer/dryer combo model WM3431HW for my kennel. This appliance was recommended for that purpose by a Home Depot salesman who said it was a top-of-the-line appliance. The machine worked more or less well until December 17, 2009, when it shorted out during a wash cycle. It blew the house breaker and leaked all over the floor.

I contacted HD who recommended a local repair company (MARS) as the only one that would work on this appliance. The HD salesman John ** said that there was an LG special two-year warranty in effect at the time I purchased the machine. Today, they denied this. The MARS repair man said the machine would cost more to repair than the cost of a new machine and then would still be a crappy machine.

I called LG Customer Service and spoke with "Louis" who said we had to call their designated repair company Bottoms Appliance (second service call charge) who also said that the machine would cost more to repair than a new one and that until they got into it, they couldn't be certain how much it would cost as there was a lot of water damage inside from it leaking on itself.

Neither LG nor HD wants to do anything about the situation. But 19 months is far too short a time for a major appliance to last unless they are defective. The 74 pages of complaints just about washers on this website since just 2006 suggest that these machines are substandard, defective, and sometimes dangerous--that it threw the breaker suggests an electrical problem that could have resulted in a fire had the breaker not blown.

Complaints about other LG products suggests a widespread (even worldwide) problem with these appliances. Now, it seems like a very good time for a class action suit against the manufacturer and its major retailer Home Depot.

We purchased an LG washing machine (model WM2277HW) 5 years ago and had repair tech out to "fix" the washer every 6 months or so since. Luckily, we purchased the extended warranty through Best Buy. The smell issue was never resolved and now that the extended warranty has expired, we are having even bigger issues with the machine. After researching the product and the issue on the web, I am afraid the current issues will cost us hundreds of dollars. It appears that LG has a serious problem with their washing machines that they should be held accountable for.

So I've been living with it for over 2 years now. My clothes constantly stink and I am so sick of it. I contacted Home Depot customer satisfaction department and they also did nothing. Stay away from LG! I have a fridge that is bad too. I've had to take my clothes to the Laundromat if they are nice clothes that I don't want to stink.

The mental anguish of it is terrible because you pay so much for an appliance and you don't know who to turn to for help. I've also spent so much time waiting to speak to a person on the phone and then waiting all day for repairmen when they never tell you what time they will show up. I've given up after many tears. I have a family of 6 and I hate sending them out with stinking clothes, but at this point, I don't have the money to replace it.

I purchased an LG front loading washer about eight months ago. The first one was delivered damaged and was replaced one week later. I built a platform for it to sit on so it was easier on our backs to use. The machine would not balance and consistently walked around on the platform. The other day, it actually fell off, breaking the water lines and was laying on its front side still running. I was able to shut it off and got help setting it back on the platform. I put a barrier around the machine so it could not walk off again. I balanced the platform, and then the machine, using a level and checking top sides, front/back and diagonally from front to back. It still will not balance when spinning.

I called service and the person answering the phone spoke broken English which I had difficulty understanding. They said that I could purchase their platform or set the machine on the floor. I asked for service to check it out but they just kept saying it was designed to be on the floor or screwed to their platform. When I purchased it, I was told that I could easily build my own platform.

I also purchased the matching dryer. It doesn't dry the clothes and has to be run twice on the automatic cycle. Consumers Reports rated this equipment best for its class. It is horrible and a giant waste of money. I will never purchase from LG again. The equipment is dented, scratched and continues to rock and roll when spinning. Any machine that falls off a pedestal and still keeps running is a safety hazard. My old machine would just shut off if it got out of balance.

6 years ago, we purchased an LG front load washer and dryer (dryer DLE2532W). A few months ago the drum started to crack apart. I called the 800-243-0000 number and explained the situation. All I was continually told was that my warranty is only a year (1). I explained that I understood that, but I didn't feel that a steel drum should be falling apart after just 5 and 1/2 years. I asked if they did not care about the quality of their products - that this appeared to be a flaw in manufacturing. As I was quite certain that they would not be manufacturing a dryer that would fall apart in 5 and 1/2 years - of course at this point it appears to me that they do not care.

After going round and round with Cheryl ** of the customer service department she actually hung up on me. I repeatedly asked to speak with her direct supervisor and she told me that the call would not be escalated any further. She did tell me that her direct supervisor was Daniel ** and that he was not at his desk. I told her that I would be glad to leave a message, but she just continued to tell me that she would not escalate my call any further and then hung up.

LG should be ashamed. I hope this information helps another consumer make a better decision when purchasing products regardless of what you are looking for - the customer service at LG is awful!

I purchased a front load washer from Home Depot on June 26, 2009 (Model #: wm2301HR). The washer never really spun the clothes out the way I thought it should. Then, about a month ago, water started pouring out from the bottom of the washer. I called LG and that was three and a half weeks ago. They told me that they have no repair people in my area. One lady I spoke to even asked me if I knew anyone that could repair it. I have spoke to supervisors Amanda, Barb, Lewis , Carlos, Peggy, and Carla--never the same person.

I have been on hold 22, 38, 18 minutes at one time. I will never purchase another LG product as long as I live. This happened over the holidays and I have three children--two that are in college. Try and haul all that laundry--something to do. Not to mention that the floor under the washer that has to be completely replaced.

I purchased from Home Depot on 11/19/2007. The first two items were delivered--they were defective and were not installed. The third one began leaking from underneath almost immediately but not always a discernible amount. I had bought a plastic tray to set the stacked pair in but was told by HD installers that it would not be necessary, so I returned it. My new ceramic tile floor is scummed up, but I am hoping that there is no real damage as it has only leaked into the next room twice and I usually try to wipe up as much as I can reach right away.

I have called repairmen three times on this issue (only problem I have had), but they are never able to recreate it in the 15 minutes or so that they can work on it, and even though they see the photo and the scum marks under the washer, LG has refused to replace the washer. I routinely check the filter but have never found anything in it, so it is not a clogged filter. I am planning to move to a house with a wood floor, and there is no way this washer should be used anywhere except on a cement floor next to a floor drain.

Like everyone else, this is the most expensive washing machine I have ever purchased, and it is, by far, the worst as well. LG customer service is just propaganda. I kept a "leak log" for the year 2008 where I recorded what cycle, what I was washing, etc. I am about to launch an effort to get Home Depot to stand behind this junk since I purchased an extended warranty. But I don't really expect them to care much either, frankly.

From the reading here, I expect that everyone who sold this product is getting pummeled with dissatisfied customers. These defective washers would have been recalled if LG were a reputable company. I think that U.S.A. should quit exporting this junk and a class action suit should be filed against these bold and brazen junk dealers. I am being reminded every time I wash a load of clothes how I wasted $1,300 on a piece of scrap metal by falling for marketing hype.

The LG Laundry Washer/Mdl: WM0642HW s/n 802KWBY009 was purchased almost two years ago; the moldy smell is horrible once the clothes are washed and the machine walks across the laundry room floor when it goes into the spin cycle. The first time service was called, we were told it was a balance thing and it was taken care of (in May 2008). Then this time, we were told there is nothing they can do because they now are claiming it's the flooring the machine is on and it now needs to be placed on a cement floor. This isn't an option for us since the laundry room is on the main floor of the house, along with the plumbing. When we purchased this model, I specifically asked Best Buy if there would be an issue with placing the washer on a linoleum floor and I was told "no" (The floor was only 2 years old at the time).

I have repeatedly asked LG for a refund since we've been told that it will continue to do this going forward by the service men that have come to our home. I'm very happy with the dryer, I just need a washing machine that bounced across the floor and blocked the doorway to the laundry room. Best Buy has washed their hands of this as well. We were also told that we should purchase the shock-absorbers that they now sell (which they didn't have when we bought the machine) because they are now seeing problems with the vibration of the washers. Again, I asked if the flooring is an issue with these machines and the same person that sold me the set in March 2008 said "no, the flooring shouldn't be a problem." My warranty expired on 3/29/09. By far it truly isn't a quiet machine as advertised. How do I go about getting a full refund through LG and returning it to Best Buy? Any help in getting this rectified is greatly appreciated.

This is an LG junk. I purchased an LG Tromm in March 2007 and its motor and drum had to be replaced on December 2009. Now it leaks when washing. Techs have made three trips so far to no avail. This washer has never cleaned the laundry properly from day one, especially towels. If I had not bought the extended warranty, this washer would be at the scrap yard.

LG Tromm washer is engineered horribly. The boot, the rubber insert in the door, accumulates dirt, mold, and is disgusting. All this sludge then goes back in the machine when clothes are washed. I have spent countless hours on the phone with Best Buy and LG. We have a five year warranty and they deny claims on this part saying it is customer error, not mfr. error

I bought an LG Tromm washer (model WM2277HS) less than 3 years ago and it is a total piece of junk. I am having the same issues with mold and mildew and nothing works to get rid of it or fix this build up problem. And even thought the idiots that work for LG's customer support seem to think the hundreds of people having these issues do not know how to properly do laundry or clean their machines, the fault is with this company's cheap and poorly made products.

I spent over $1200 on this worthless mold infested waste, and am stuck with no help from a horrible company. I will never buy LG again, and am also contacting the Better Business Bureau along with some other consumer agencies to complain as well. LG won't admit it, but they know the fault is with their machine, and particularly this terrible model. Funny coincidence that suddenly this model is no longer being carried in most of the stores and isn't even available on LG's website any longer, yet they still try to say the machine is fine and everyone else is at fault.

I hope their CEO gets trapped in a room with his moldy, faulty washers for a week and then maybe he will do something about the millions of dollars consumers have wasted on their junk appliances and illness problems so many people have had to deal with thanks to them. Yeah, "Life is Good" for this terrible company because they are ripping off millions of people every year.

I can't allow my children to go into the laundry room because I am afraid of the mold and mildew problem with this washing machine. I have wasted tons of money or cleaning products to try and fix this problem with no changes at all. I clean the machine more than the manual suggests and still no solutions. And of course I wasted over $1200 on the junk washer that isn't even 3 years old, and now have to put out money for a new one. I will never buy any LG products again, and will gladly warn anyone I see even looking at their appliances whenever I am in a store in hopes to save them from wasting money and time.

I purchased a front loading washer from LG, and it had a problem with the control panel. After much fighting and fussing, they replaced the washer. When the guys came with the washer, they did not know how to install it because they were only delivery people. Anyway, they struggled and installed it. I am not sure if it is properly installed.

When the washer is spinning, it is very, very loud and it shakes and bounces. On the other wall is my china cabinet; when the washer begins to shake, I can hear my dishes shaking in the cabinet, and my daughter can feel the vibrations upstairs in her bedroom. I have called LG several times and had technicians come out several times, and LG's answer is that I should have the washer in the basement on a concrete floor and not on a second floor. Yesterday, I spoke to one of them who told me that the washer should not be on a second floor. I told her that LG does not have that posted on their machines when you go to purchase them, and she told me that the sales rep should have told me that before I purchased the machine.

The thing that none of them can explain to me, is how come that I had the same exact machine, same make, model and color in the exact same place and it never had that problem. No one at LG seems to be able to answer that question. Are there any legal steps that I can take to get my washer fixed? I have not even touched the problems with the odor. My family has a lot of allergies, and the odor and mold is not good for our health. Also, there is the potential of the cabinet falling and hurting one of my family members. I would like to prevent any damages.

So glad to know that we are not crazy and that at least one other person has had the same problem as ours. We purchased our LG front load washer in November 2009. Within two weeks, we discovered that our towels and undershirts came out of the wash with holes, rips and/or tears. We've had a technician out three times in less than a month. The only problem being that they tell us that if they can't find anything wrong with the machine and there is nothing wrong with it and, therefore, there is nothing to be repaired. Just because they can't find the problem doesn't mean there isn't one. At the rate we're going, we won't have a decent towel or article of underclothing to our names. Brand new towels and underclothing were ripped, torn or gotten huge holes.

I purchased this washer and dryer on 09/27/08. It is now 01/05/10, 15 months later and the washer is dead. LG does not want to help out of warranty. Should a washer last longer than this? It cost $900 and the dryer is starting to make noise, so I guess it is going too. Planned obsolescence? Now, I need to figure out what to do. Who can afford 2 washers in less than a year and a half. I wasted $1,700.

My husband purchased a LG front loader washer machine wm2077cw. We purchased it about 3 years ago for about 1,600.00. The first problem was the odor as many of you already know, so then you have to go purchase another product to get rid of the smell, that runs you into more money. That rubber ring does get all moldy, it's nasty! For the last few months it, doesn't finish the cycle all the time. Then sometimes it will finish all cycles, you open the door to take the clothes out and surprise a flood all over the floor then to my rug! I have had a repair man here, who thought it was fixed it wasn't I called around Christmas and hadn't heard about an appointment. So, I learned just to put the machine on spin cycle only after it was done to make sure all the water drained out. Well, tonight is the cherry on the topping!

My husband, son and I were watching TV and all of a sudden a big bang then gosh, well the washer door flew open hitting the door that is next to it and water just was gushing out everywhere. Called repair, doesn't open till tomorrow, called LG they never heard of such a thing! So here I am, they want me to get there repair man for 75.00 and up to fix or maybe renew my warranty. I don't think so. I don't want to give them another penny. If this letter helps a least 1 person, it was worth it! Unlike my machine. Now, I need a new floor in my laundry room and a new rug in the hallway and a new washer! Yeah Life's Good!

I purchased my LG combo in 07' and it worked very well until October of 08'. The washer started malfunctioning where the LED light started blinking. The washer would fill partially with water and then there would be a grinding sound as it tries to turn and spin and stop. It would start to spin and stop several times and then wouldn't try anymore.

I spoke with an LG representative who tried walking me through a routine reset, but the problem was not corrected. I am stuck with a less than 3-year old washer that doesn't work and the cost to repair it is more than what the cost of the washer itself. I'm very disappointed with this appliance and, just the opposite, they do not make your life good. Life is not good after purchasing these products.

I bought the LG Tromm Front load washer (Model: WM2277HS) in 2007. I have had five service calls on it for various things. Once, it totally rusted out inside, control panel has been replaced, and now, it is doing that again. It will not start when I push the button. LG customer service could not care less. They told me, "Sorry, it is out of warranty." I did buy the extended warranty and thank God I did. I spent a large sum of money for a piece of junk!

Malfunction of LG products, $8000 worth. The current problem is WM1815CS washer. Over 2.5 years of machine not working and dealing with repair shops. LG offers no support. The service calls are very expensive and the guys aren't able to fix the problems. LE code, machine won't stop washing cycle, just keeps going until you shut it off. Loud, doesn't spin, makes loud sucking noises and that's just the washer. I could go on about the dishwasher, fridge, TVs and DVD.

Washer does not work properly. I cannot get the load size to read correctly no matter what I try!! A full load of queen size sheets and pillowcases reads as the smallest load, getting very little water (not enough to get everything wet). Constantly requires use of the water plus and second rinse button just to run a routine load, clearly defeating the water saving feature of the machine!! I have tried dumping extra pitchers of water into the machine since it seems to guage load size by weight, soaking a beach towel and adding it to the load even though it is clean, running the entire load through the rinse and spin cycle with no rinse so it's completely wet and then running the 'normal' wash cycle, NOTHING works.

Paid 2,000 dollars for a washing machine that does not wash properly! Service personnel are incredibly rude and would not even send out a 10.00 leveling wrench that the Best Buy installers forget to leave behind-Ending up charging me 10.00 for the wrench and 16.00 dollars for shipping!! INCREDIBLE on a purchase of more than 2,000! Previously I had a $500.00 dollar Kenmore washer/dryer set for 18 years that NEVER required any special handling and ALWAYS got the clothes clean, even very large loads that did not weigh much!

WM2277HS My washer smells like mold and mildew. I have to wash everything twice or more and the towels are the worst. I never let anything sit there for anytime so that is not a problem. Smelly clothes, bacteria mold and fungus growing in the machine causing odors in the house. We noticed that water seems to be sitting under a rubber ring (around the door on the inside of the washer). This is the worst design have ever seen. This was an expensive set. I will never buy another one!

I purchesed this washer and dryer combo. The washer continually smells. You have to leave the door between cycles or it will smell. We have had the dryer for only 2 years. The dryer starts to make a chattering noise only when there is a very light load in it. I called LG tech support to see if they could direct me to the problem. They couldn't they just gave a number for a service repair center. I asked LG if this would be covered under warrenty the unit is only 2 years old. they told me sorry it was out of warrenty and have a nice day. I spent 900 on this so called dryer. I will never and I will tell everyone I can not to purchase anything from LG Again. This washer and dryer set was extremley expensive and I have had nothing but trouble from them. The washer smells all the time (bad design) the dryer cracks at the seams all the time (poor design). I would advise everyone to stay away from any LG product . they wont back up their products my dryer is only 2 years old and I cannot use it on automatic dry mode because it will not dry the clothes I have to have it on timed dry all the time. I will never ever buy a LG product because they are junk and the company will not back up their product. for a $2000 dryer the warranty should be for 5 years not 1 year. I hope they go out of business. as far as I am concerned they have!

I have purchase hundreds of dollars of cleaning products that were recommended for the HE type washer, to no avail. The odor is so bad I have to keep the door closed to the bathroom where the machine is located. I have wiped, sprayed with lysol, left the door open for days on end and nothing works.Can anyone help me?

My LG TROMM WM2233HW model washer ruins my clothes by making grease stains on my clothes. I have used different detergents and no fabric softener, but my clothes still end up with grease stains.

I am so grateful for this Web Site. I was in search of contact information for the LG Tromm Front Loader Washing Machine that we purchased about 3 years ago. The top of the line, so we thought. The most expensive that they had to offer at the Home Depot: place of purchase in Jackson, Mississippi.

The code LE would show and I tried over and over to get this thing to start again. Turning it on and off. Unplugging it. Restarting the cycle. Everytime it would stop again after being on a few minutes. I could not readily put my hands on the information of contact to call for service, so I went online and ran across this web site. I can identify with all the problems listed, because we have them as well. The smell, front door leaking, cycles incomplete, the drum not turning, etc. I mean everything that was listed, I experienced it. The smell would get into the clothes: we tried washing them over and over, using fabric softener above the normal useage quota to no avail. Clothes ruined, bad smell of mildew and an expensive machine that does not work.

My wife and I purchased a May Tag Top Loader in 1989 when our son was born. He is now 20 years old. We replaced the washer when we got this new machine about 3 years ago. We just bought a new dryer this year (2009). I am disappointed and very much so with this LG Tromm. I have not made any calls yet. From looking at all the previous responses the fraustration that it will cause just isn't worth it. It bothers me to have ragedy stuff! Listening to your complaints is going to save me money I think. At least I can call the company or manufacturer and be aware straight up if I want to pay for the service that they are offering. I do recall seeing something about these kinds of machines on the news. About all the problems that have been listed on this page. Please help me get this resolved.

The issue is the washing machine. No one seems able to fix the 'LE'. The machine will not spin and stops working. Machine was purchased Feb 2005 new for new built home. Washing machine was installed by Warner Stellar. I have lost track of all the service calls and parts getting replaced on this washing machine. Currently the machine is unoperatable. Waiting for another part to replace.

We bought a LG Tromm front load washer and dryer 2 1/2 years ago. We had problems with them 2 months after we got them and from then on. I tried and tried and even went to the BBB and LG refused to acknowledge there was any issues. The washer would shake so bad on spin cycle it would actually come unplugged it moved so far! The dryer wouldn't dry the clothes completely.

LG's response was I wasn't washing the right amount of clothes, yet when I asked exactly what they wanted me to do, they wouldn't answer me. Their response to the dryer was that the dryer only dries clothes 85%. Who would buy a dryer that doesn't dry completely?

Our kitchen randomly flooded from the washer, could never leave the washer unattended for fear of it coming unplugged, had to restart the dryer 2 to 4 times for clothes to dry! After 2 yrs we gave up and got rid of them and went with another company!

LG front load washer (model no. WM2277HW) purchased on 8-29-2004. I have had an authorized service agent working with LG technical support to fix this washing machine due to an error code (LE) during wash cycle. After two months and over $300 of parts and labor the service agent determined that the 5 year old washer was irreparable.

I have contacted LG customer service numerous times with no help to resolve this issue. The first customer service representative I spoke with (12-9-2009) informed me that if the service agent would call technical support and tell them that the washer was irreparable they would start this replacement process. This was done. When I contacted LG the following day (12-10-2009) a different customer service representative informed me that there was nothing he could do and transferred me to a supervisor (Delano).

The supervisor informed me that the washer was not irreparable just because their "authorized" repair service could not fix it. The only solution that the supervisor offered was to find another repair center in my area and get the information to LG so that they could authorize them to fix the washer. I spent the next two hours calling service repair centers in my area (5) and non-local repair centers (2). All seven of the service repair centers refused to work on the washer stating that they could not fix the problem.

I called LG to speak with the supervisor again; however, the third customer service representative that answered the phone would not allow me to speak with the supervisor. He did however suggest that they had an LG technician in my area that for an additional $75 charge could come out and diagnose the problem. When I reminded him that I have had an authorized service agent and LG technical support working on my washer for two months and the problem has already been diagnosed, at the cost of over $300 he very rudely said that there was nothing else he could do for me.

This washing machine is approximately 5 years old. There is no power to the unit. The main control board was replaced by the service agent with direction given from LG technical support on one of his earlier visits, but no longer works. The gears are stripped in the motor. The bearing on the rear drum is seized up and the drum will not spin.

The washing machine is no longer under warranty; however, all of the parts with exception of the control board are still covered under the seven year parts warranty. To replace the control board, the gears, the rotor, the stator, and the rear drum assembly, plus the cost of labor will cost more than a new washer not counting the $300 Ive already spent to replace the control board which is now defective.

The LG customer service representatives have been very rude and unwilling to offer any other solution than for me to give them more money for a washing machine that is obviously of poor quality and not worth the cost of the repairs. I will never buy another LG product due to the unprofessional, discourteous customer service staff, incompetent technical support staff that took approximately two months (5 service visits) to diagnosis the initial problem, and the overall quality and durability of the washing machine.

We purchase a LG Front Load WM0642HW washing machine about 3 years ago. We've always noticed if we closed the machine it smelled like mildew. So we left it open after use. Most recently that smell NEVER goes away and is getting so strong it makes part of our house stink. It is in a very well ventilated area, level, and used for about 4 loads a week. This smell is making our home sick and I am concerned that the mold / mildew in our house may cause us or our children to become ill.

I clean everything daily but nothing works. LG said leave the door open, this does nothing but put mildewy odor in the rest of my house. HELP! I have sent a complaint to LG, but who knows where that will go. Did you know LG charges for a Tech on-line? Economically I am out about $1,000US. I have limited resources because I am disabled.

I bought an LG washing machine model 2032W front loading maching 3/03 for$1,000. It operated fairly well until 5/08 when the rotor and stator had to be repaired for $350. This was 6 weeks after the 5 year warrantly on motor expired. Now making big noise and repairmant tells me the bearings are out and it would cost $650 to repair! This would be $1,000 total in repair costs for a 6 year old machine! LG says it is not their responisibility once the warranty is out but the public should be aware of what a poor product this is. Do not buy LG washing machines!

Bought the most expensive LG Stainless Steel washer/dryer. The washer gets "stuck" on 9 minutes during the spin cycle. LG has been out four times (once with engineer) and I have placed several calls to the worthless LG Customer Service folks. Now washer is out of warranty - and they are refusing to repair/replace for the SAME problem this machine has had for four repair attempts! Problem has been noted by the LG factory rep who visited my home all four times!!!

First, there is cleaning it every time and you still can't get all the water out. All of us have allergies and the mold on the seal is just disgusting. I think LG should recall these or replace the seals or something. The water does not all go away. Sitting behind the seal, is a tiny bit, that you can not get to. I had a sears kenmore top loader for 22 yrs. before i replaced it with this washer. I should have gone back to sears and a top loader.

Purchased a LG washer & dryer through Home Depot in Milwaukee WI. Nov. 2008. The washer smells so bad it reaks through several rooms. The washer/dryer is in a newly remodeled room and visitors want to see the room and I dread having them visit because of the smell.

We have had a service technician here over 12 times since purchase. Initially the washer had error codes and had to be turned off and on several times before the door would latch and start. I had to place towels under it to catch the dirty water pouring out the unsealed door. The latch, seal, door and control panel have been replaced. It has continued to have problems and now needs repairs that exceed $700. I am trying to get someone at LG to hear my concerns, but so far no luck. Does anyone know who to call? Count me in if a class action law suit is filed. After spending over $1000 on this "top of the line machine", I should not have to double that in repairs to keep it running for more than a couple of months at a time. It also stinks!!

Purchased due to having a large family and thought that it would save me time and be worth the 3,000 spent. We were so wrong!! These machines are a total rip-off!! LG should be ashamed of putting such crap on the market and robbing hard working people of so much money! washer stops during cycle and flashes LE cannot get to clear or restart and the clothes are full of water,I have to ring out by hand and take to neighbors house to re-wash. I have 4 children and cannot afford to now replace my washer and dryer.Washer also leaks out of the bottom into the pedastal. The flashing LE obviously stands for Lemon! Don't make the same mistake as we did.don't throw your money away.

I purchased an LG Tromm washer and dryer that were 6 months old. Now i see why they were getting rid of them. Pieces of garbage. The laundry smells like mold as does the machine. there is hardley any water in the machine and no way to adjust it. The water turns on and off for milliseconds in the beginning making a mess of my water pipes. the clothes are not clean and the smell, even when leaving the door open is awful. I feel like throwing them off the balcony. A waste of $2,000. After reading the above stories, I won't even bother contactiing the company. Obviously a waste of time. There should be a class action against LG.

I purchased LG Washer & Dryer from Home Depot in Oct. 2008. From day 1 I had problems with it. I thought it was my imagination. Finally in July when I retired I called Lg to make a complaint sunce I now had the time to wait home for a technician. Well 12 techs later they are still useless! Smelling of the rubber that they just replace is minor! The washer has ruined several luxurious brand new towels. Big holes in them! It puts. Tears & rips and holes in all under shirts, polo's, blouses, sheets, pillow cases & were all high qality items purchased all from Macys. I was also finding spots of rust on everything also.

Lg just thinks I am crazy. They saud as long as the techs don't say it can't be fixed well then too bad for me! Well now I have proof where the rust was coming from. They said impossible because it was a stainless steel drum. Well when the tech replaced my drum and the whole machine was apart I took a picture of everything corroded with rust, I asked the tech if it was refurbished and he said no. Looks reburshed to me! The hoses (4) have gaskets that were completly rusted. Along with 2 other parts. Guess i'm not crazy after all.

I don't know if every part was replaced . I thought so but guess what? Still rust still holes and the clothes come out dry in a lot of spots. No wonder the clothes are filthy and smelly still! I threatned them I was going to write this letter. But who really wants to take this time? However they could care less. Now my warranty is up the poblem is still here & spending hours a visit all for nothing. I will never by a front loader again! And never Lg! I don't care how nice those Flat screen tv's look. There customer service [is bad].

I even called Consumer relation to no avail! He told me if they say it can't be fixed then they will replace it and only then. I also spoke with 2 store managers from home depot - they call lg and lg sends out another tech that fix it cause they can't find anything. The dryer is a real joke never drys the clothes and just shuts off, after 4 cycles I just take damp clothes out! I bought w/d in anticipation of retirement. I can't afford to just go by these items again. As far as damage to garments etc. Right now out about $1,000. Paid &1600. For a monster!

We bought this LG front loader / dryer in 2007 because of the way it looks and the irresistible features on it. Like most complaints, the clothes does not get cleaned and the washing machine smells even airing it out over night. I started having problems the first week. It began with several error codes. LG would schedule someone to come to my house and they would not show up. I never had a tech look at it because we are just so busy. At first, we thought we were just being picky but this is ridiculous that you pay so much for a machine that cost a lot. I was trying to upgrade.

The dryer takes much longer to dry my clothes compared to my old ancient machine.

What a waste! What do we need to do to get LG take responsibility?

We bought our LG high efficiency washer August, 2007. It does not get the clothes clean and it constantly turns off in the middle of washing and has an error code. It takes forever to wash the clothes because of it stopping in the middle of the wash cycle. I can't wash towels in it at all. After they have been washed, they smell terrible. I have to go to the laundry mat or a family member's house to wash the towels. Also, I can't use bleach in the washer because after completing a load of whites with bleach, somehow the bleach must have stayed in the washer, because several of my dark clothes had bleach spots on them. The washer was not cheap and we don't have the money to get another one.

I purchased an LG front load washington machine from Home Depot. Within 2 weeks I went back to HD and asked them to take it back...it was horrible. They refused and said it wasn't their problem, talk to LG. I called LG and they sent a technician out to look at the machine. He said it was working fine and went on to explain to me how to wash clothes. I have raised four children and, yup, I know how to wash clothes. This washer is a complete piece of junk. Clothes come out of it not only still dirty, but completely dry in places. It NEVER gets the clothes clean, regardless of the setting I use. I have tried everything. I have had it for almost two years now and I am going to take it back to Home Depot and drop it in their front entry with a sign on it. The machine also smells horrible and I have to run bleach through it about once a week in order to keep it from contaminating my clothes. There are very few setting possibilities. When it begins a cycle, it jerks on and off for milliseconds at a time, which raises havok with my water pipes and can't possibly accomplish anything as the amount of water that gets through is about a teaspoonful. Really, it is the most poorly engineered machine I have ever seen. I will never buy LG anything again, and I will never buy from Home Depot again.

Our big problem happened two months ago -- the dryer drum cracked and the dryer does not work. It will cost $150 plus a delivery fee for the new drum. I don't know what it will cost to have someone repair it. We contacted Sears and LG and were told by both of them it is not their problem.

I cried. We saved to buy these machines.....my husband wanted to surprise me and got what he thought was the best product -- he even got them in cherry red. I was disappointed about the smell and the substandard cleaning -- but I am heartbroken about the dryer not even working.

That "stater" went out on my 28 month old washing machine. When the par was ordered, I was told it could take a while as LG will not ship parts until they reach a certain number ordered. Therefore, it took over a week for the part to be received by the repair center. I'm going on 30+ days witout a washing machine. I will NEVER order or recommend an LG product to anyone.

Purchased LG front end loader in Jan 2007. My laudry stinks. The machine rumbles my house. It is suppose to be quiet. It is perfectly balanced. Spent 1500 on this machine thinking it was the top of the line as the Home Depot salesman told me. What a waste. We need a class action lawsuit against LG

LG Washers and dryers are [bad]. I've read the emails on this website, and confirm all of them. LG should have a class action suit against them to have their products taken off the market because of bad design, poor workmanship in building their appliances, etc. I purchased an LG Washer/Dryer combo from Home Depot in Sept 2008, and have regretted that decision every since. As a senior citizen, I have had a few appliances in my lifetime, but none can be rated so low as to in my opinion be taken off the market.

My complaint along with the constant upkeep to keep this machine working is the control panels on both the washer and dryer. The washer control panel went within the first year, and the dryer is just a little over 2 years old and that one has experience the same problem. You push and you push the button, and nothing happens.

NOW, the Sears repairmen, after having been to my house 3 times, have to order another control panel because the replacement panel is defective. This shows poor quality, poor workmanship and no quality control. And, along with the rest of the respondents on this site, everyone that I know will hear about LG and their products.

The washer has the mold problem as well. We just clean the gasket regularly and it helps. Do yourself a favor and DO NOT PURCHASE AN LG APPLIANCE unless you can afford the repairs. The company will not help you.