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LG Washing Machines

LG • Appliances • Dehumidifiers • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers --- • Cell Phones • Home Electronics --- • Some LG Refrigerators To Lose Energy Star Label

B of Bloomington, IN February 5, 2010

I purchased an LG Tromm frontloader washing machine. It worked for the first year and no longer works. A TE light comes on. It also stinks.

Shawn of Columbus, OH February 2, 2010

I purchased an LG washer 5 years ago and have had major problems with it. After owning it 2.5 years a sensor had to be replaced costing me 285.25 At that time my repairman said he has repaired many LG washers and that they are in his opinion a "low-end product" at a high-end price". I never thought about his comment until yesterday when I had to have him come out again. (2 years later) New problem: When my washer hits the spin cycle it sounds like a 747 is landing in my house. Woke up yesterday and found my laundry room flooded with oily water. He said that the drum and rear bearings are shot. He gave me a 442.00 estimate to fix it.

At this point I would be spending close to 700.00 just for the privledge of having an LG product. That is 140.00 exta a year for every year of ownership. Had I purchased a unit that was "cheap" I might of expected it not to last; however, spending 1200.00 for the washer - it should last longer than 5 years. The repairman gave me the number for LG customer service and told me "good luck they have the worst customer service and do not stand behind their products". I called and he was correct - they don't. I purchased this brand because 5 years ago Consumer Reports listed them as good quality. My next letter is directed at Jim G. My advice is not to purchase any LG product based on their customer service.

Jeanmarie of ozone park, NY January 31, 2010

I would not recommend LG Front Loader WM2016CW. I purchased this washer in 2008. and it had been nothing but a headache. With in the first the door cracked, rubber seal broke and water leaking from the unit. The machine is noisy and shakes voilently during the spin cycle after it was professional installed and balanced. The odor from the rubber seal is disgusting anf clothes dont come out clean. i have a maytag for 20 years and never had a problem with it. LG should be sued for manufacturing such a product.

Nancy of Lascassas, TN January 25, 2010

On 4/4/08 I purchased for 1709.92 from Home Depot in Murfressboro, TN an LG washer/dryer combo model WM3431HW for my kennel. This appliance was recommended for that purpose by the home depot salesman JK450C who said it was a top of the line appliance. The machine worked more or less well until 12/17/09 when it shorted out during a wash cyle, blew the house breaker and leaked all over the floor. I contacted HD who recommended a local repair company (MARS) as the only one that would work on this appliance. The HD salesman John Kennedy said that there was an LG special two year warranty in effect at the time I purchased the machine (today they denied this). The MARS repair man said the machine would cost more to repair than the cost of a new machine and then would still be a crappy machine.

I called LG Customer Service and spoke with "Louis" who said we had to call their designated repair company Bottoms Appliance (second service call charge) who also said that the machine would cost more to repair than a new one and that until they got into it, they couldn't be certain how much it would cost as there was a lot of water damage inside from it leaking on itself. Neither LG nor HD wants to do anything about the situation. But 19 months is far too short a time for a major appliance to last unless they are defective. The 74 pages of complaints just about washers on this web site since just 2006 suggest that these machines are substandard, defective and sometimes dangerous--that it threw the breaker suggests an electrical problem that could have resulted in a fire had the breaker not blown. Complaints about other LG products suggests a widespread (even worldwide) problem with these appliances. Now seems like a very good time for a class action suit against the manufacturer and its major retailer Home Depot.

Nick of Westerville, OH January 25, 2010

We purchased an LG washing machine (model WM2277HW) 5 years ago and had repair tech out to "fix" the washer every 6 months or so since. Luckily we purchased the extended warranty through Best Buy. The smell issue was never resolved and now that the extended warranty has expired we are having even bigger issues with the machine. After researching the product and the issue on the web I am afraid the current issues will cost us hundreds of dollars. It appears that LG has a serious problem with their washing machines that they should be held accountable for.

Jody of Ogden, UT January 22, 2010

I have a front load washer that constantly smells of mold. My "tub clean" cycle works sporadically. More often than not it doesn't work. I've had LG repairmen 3 times. None of them knew what they were doing. The first two replaced the main board. The third did nothing. He said he didn't know what else to try.

So I've been living with it for over 2 years now. My clothes constantly stink and I am so sick of it. I contacted Home Depot customer satisfaction department and they also did nothing. Stay away from LG!! I have a fridge that is [bad] too. I've had to take my clothes to the laundromat if they are nice clothes that I don't want to stink. The mental anguish of it is terrible because you pay so much for an appliance and you don't know who to turn to for help.

I've also spent so much time waiting to speak to a person on the phone and then waiting all day for repairmen when they never tell you what time they will show up. I've given up after many tears. I have a family of 6 and I hate sending them out with stinking clothes, but at this point I don't have the money to replace it.

Mark of Blue Mounds, WI January 20, 2010

I purchased an LG front loading washer about 8 months ago. The first one was delivered damaged and replaced one week later. I built a platform for it to sit on so it was easier on our backs to use. The machine would not balance and consistently walked around on the platform. The other day it actually fell off, breaking the water lines and was laying on its front side still running. I was able to shut it off and got help setting it back on the platform. I put a barrier around the machine so it could not walk off again. I balanced the platform and then the machine using a level and checking top sides, front/back and diagonally from front to back. It still will not balance when spinning.

I called service and the person answering the phone spoke broken english which I had difficulity understanding. They said I could purchase their platform or set the machine on the floor. I asked for service to check it out but they just kept saying it was designed to be on the floor or screwed to their platform.

When I purchased it I was told I could easily build my own platform. I also purchased the matching dryer. It doesn't dry the clothes and has to be run twice on the automatic cycle. Consumers Reports rated this equipment best for its class. It is horrible and a giant waste of money. I will never purchase from LG again. The equipment is dented, scratched and continues to rock and roll when spinning. Any machine that falls off a pedestal and still keeps running is a safety hazard. My old machine would just shut off if it got out of balance.

Jennifer of nazareth, PA January 19, 2010

6 years ago we purchased an LG front load washer and dryer (dryer DLE2532W). A few months ago the drum started to crack apart. I called the 800-243-0000 number and explained the situation. All I was continually told was that my warranty is only a year (1). I explained that I understood that, but I didn't feel that a steel drum should be falling apart after just 5 and 1/2 years. I asked if they did not care about the quality of their products - that this appeared to be a flaw in manufacturing. As I was quite certain that they would not be manufacturing a dryer that would fall apart in 5 and 1/2 years - of course at this point it appears to me that they do not care.

After going round and round with Cheryl Donaldson of the customer service department she actually hung up on me. I repeatedly asked to speak with her direct supervisor and she told me that the call would not be escalated any further. She did tell me that her direct supervisor was Daniel Harwell and that he was not at his desk. I told her that I would be glad to leave a message, but she just continued to tell me that she would not escalate my call any further and then hung up.

The customer service at LG is appalling - I will never ever purchase another LG product. And any company that can only afford to cover their products with a 1 year warranty should be ashamed! I understand that parts that are subject to wear and tear are your responsibility, but a steel drum should not fall apart! LG should be ashamed. I hope this information helps another consumer make a better decision when purchasing products regardless of what you are looking for - the customer service at LG is awful!

deborah of Rew, PA January 18, 2010

I purchased a front load washer from Home Depot on June 26 2009. Model # wm2301HR. The washer never really spun the clothes out the way I thought it should. Then about a month ago water started pouring out from the bottom of the washer. I called LG-that was three and a half weeks ago. They told me they have no repair people in may area, one lady I spoke to even ask me if I knew anyone that could repair it. I have spoke to Supervisor Amanda, Barb, Lewis , Carlos, Peggy, Supervisor Carla. Never the same person.

I have benn on hold 22, 38, 18 minutes at one time. I will never purchase another LG product as long as I live. This happened over the holidays and I have 3 children two that are in college, try and Hall all that laundry some place to do. Not to mention the floor under the washer that has to be completely replaced.

The cost of taking clothes out to get them laundered, the floor under the washer has started to come apart. The frustration of paying on a washer that doesn't work.

Marilyn of Pulaski, VA January 14, 2010

Purchased from Home Depot 11/19/2007. First 2 delivered defective and not installed. Third one began leaking from underneath almost immediately but not always a discernable amount. I had bought a plastic tray to set the stacked pair in but was told by HD installers that would not be necessary, so I returned it. My new ceramic tile floor is scummed up, but I am hoping there is no real damage as it has only leaked into the next room twice and I usually try to wipe up as much as I can reach right away.

I have called repairmen three times on this issue (only problem I have had), but they are never able to recreate it in the 15 minutes or so that they can work on it, and even though they see the photo and the scum marks under the washer, LG has refused to replace the washer. I routinely check the filter but have never found anything in it, so it is not a clogged filter. I am planning to move to a house with a wood floor, and there is no way this washer should be used anywhere except on a cement floor next to a floor drain.

Like everyone else, this the most expensive washing machine I have ever purchased, and it is by far the worst as well. LG customer service is just propoganda. I kept a "leak log" for the year 2008 where I recorded what cycle, what I was washing, etc. I am about to launch an effort to get Home Depot to stand behind this junk since I purchased an extended warranty, but I don't really expect them to care much either, frankly.

From the reading here, I expect everyone who sold this product is getting pummelled with dissatisfied customers. These defective washers would have been recalled if LG were a reputable company. I think the USA should put quit exporting this junk and a class action suit should be filed against these bold and brazen junk dealers. ...reminded every time I wash a load of clothes how I wasted 1300 on a piece of scrap metal by falling for marketing hype

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