LG Washing Machines

I have an LG WT4801CW washer that was purchased from Home Depot just four months ago and the washer just quit during a wash cycle and with the lid locked, you cannot remove the clothes. Naturally, the LG tech gave me a reference number and a service center contact to call. The only problem is that it's Friday evening and the service center will not be open until Monday. I would not recommend this product to anyone else. Based on other reviews, it seems that LG is aware of the problem as it is not a single situation issue. I will plan on replacing this unit after the one year warranty period is up.

I bought an LG Washer in 2009 that leaked after 6 mos. I called and was told many times it had to be my hoses because water was not soapy. Finally, gave me a repair man, Appliance Doctor, the only one in area that works on LG, so they told me. Very nice Polish man, hard to understand but every time, he could not make it because van was broken down. Finally, when he did come, there was a hole in the door gasket, had to replace, cost me $166. Then being stupid, I bought another LG Dishwasher; same thing, leaking again.

I had to wait forever for Appliance Doctor because he was working on his van. When he finally came, he said he thought he fixed it but called, if not. He did not fix it; still leaked, called again. He was working on his van and would call me back. Never did. In the meantime, warranty ran out. I called customer service. That is when my nightmare started. They extended the warranty for a month, said they could not find anyone in the area to work on it but the same guy. My husband and I refused to have him again.

After probably 50 phone calls and the complete runaround telling me I cancelled appts which is not true, they asked me to call around and see if I could find someone to work on it which after a few phone calls, each saying they won't touch LG. Then someone called and said they were sending someone from A&E. They came and found the problem right away and would only fix it if I paid for a new door, $266. At that point, I said okay.

I will never buy LG and will tell everyone I know not to. By the way the A&E guy said they work on LG all the time. The Appliance Doctor must not charge as much!

After only four years from purchase, the main power control board and user interface is bad. It costs around $350 for new parts, not to mention service call. I am a single mother with two children. For once in my life I was able to purchase something brand new and was hoping for dependability, which I did not get with the LG product. I am on food stamps and Medicaid and cannot pay my electric bill this month. How am I supposed to afford to fix something I purchased brand new? I don't know what I am going to do. If I am ever able to purchase something new again, it will not be an LG product. I feel violated from my bank account. I will just soon look around for something used for that much money. Word of mouth is your worst advertisement and I guarantee my friends and family, not to mention my teenager who was with me at the time, will let his friends and parents know what a rip off this "cheap" product is.

Do not buy LG Washer WT4801CW! I bought an LG washer and dryer from the Home Depot this past March 3, 2012 with my tax money, thinking that I was getting a top-of-the-line. Well, I was wrong. Within 30 days of my purchase, it just stopped in a middle of a cycle. My clothes got locked in and I immediately called LG. Their response was that was a common known problem that those washers had and I couldn't get a replacement since they had the parts to fix it. So, I had fix-it parts on a brand new washer. So, after five days passed with my clothes still inside the washer, finally, a technician came out. My children's clothes got damaged. It worked fine. I thought the nightmare was over until again, less than a month that the technician came out, it happened again on 5/4/12. This time, they knew who I was and just sent me to a supervisor. All she could say again was that if they had the parts to fix it, that's what they would do. I am very upset. I have to wait another five days to wash again and till then go to the Laundromat again. I don't know what to do; they will not replace this defective two-month old washing machine.

I purchased a new LG WaveForce washing machine at a Best Buy. It has never worked right since purchased. I called Best Buy, they told me to contact LG. I have been contacting them for over a year. They want a service person to come over and over to replace the brain of it. This changes nothing when it is built to work that way. It's not broken, it just doesn't function right from the start. I've sent pictures of the loads that come out in big knots! The machine is high efficiency so it should be economical, but when it goes UE all the time, you can never leave it alone to do a load. It will keep draining and filling up to try to even itself. It's very wasteful of water! This is not a floor leveling problem at all. It's the machine's problem. Some loads just all float to the top and never get pulled down through the water, which leaves spots on clothing and not overall good cleaning. It's just a lemon!

I want my money back! Neither place will give it to me. I paid cash, I have receipt. I took pics of how my loads come out, but keep getting the runaround. All I want is my money back! I've been married for 32 years and this is my third washer, so I do not abuse them. There is just no help coming anywhere for me! No company should get by with this kind of customer treatment.

On the 27th of this month, I complained to the call center about the drainage problem with the machine and a man came within 48 hours as promised. He did some adjustment and the machine started working. I took AMC on his advice, and the next day I loaded the machine and the problem was there again after half the cycle. Again I had to call the call center on the 29th after 24 hours - the same man came, did the same adjustment and assured me this time he checked it and it won't happen again.

But on the next load, the problem was there again. On May 1 I called them again, they gave me the number of the service center but I could not get through. Again, the call center registered my complaint the third time. This time it was an urgent call. They said within 24 hours, someone senior will come but now it's more than 30 hours and nobody came. The call center people gave me the no of the area manager and he promised me it will be done today. I am still hopeful, still waiting.

The washing machine is making strange (not normal noises). We called a private service company and their tech said the tub is "out of round" and replacing that, with the other things that are bad causing this problem, would require two technicians and cost between $800 and $1,000. Please help.

I bought an LG washer (model WT5101HW) on November 14, 2011. It blew up on April 21, 2012. What I meant by "blew up" is it spent itself into self-destruction. I wish we could download pictures to this site. The damage is not repairable. The plastic supports that the tub was connected to are all busted, and the tub is sitting in the bottom of the machine. The frame is bent. The top is disconnected from the base. There is a dent in the wall on both sides of the machine. I'm asking for payment for repairs to the wall. I sent pictures of the destruction with my claim, but I'm waiting for a tech to come take a look at LG's request. I'm not happy that it's going to take a week for the tech to come and confirm that the washer is not repairable. The noise shook us up really bad. We still have not fully recovered from the shock.

I purchased my LG front load washer 2 and 1/2 years ago from Home Depot. I did not purchase the extended warranty as I feel that if it is a good product, I should not have to. The motor is out of it already and it will cost me half of what I originally paid for the washer to have it repaired. I am very dissatisfied and would not recommend this product to anyone.

I purchased it (Model # WM2487H*M) 4 1/2 years ago. Mold, mildew, black gunk abound. Rim harbors dirty water, grime, and bacteria. This is definitely not what I expected from this over-hyped machine. Advertising wizards had me fooled. If there is a class action suit, recall or refund offered, count me in. I'm not looking for big bucks. I just want a reliable, sanitary clean washer.

Our clothes have a mildew odor after washing. It is very noticeable on towels when they get wet. I have tried the Tide washer cleaning product, bleach, Affresh & WhirlOut. I am totally frustrated. This is supposed to be a top-of-the-line washer.

We purchased a LG front load washer (LG WM2101H) in June 2009. We had to have it repaired in May 2010. When washing using cold water, the detergent would not dispense. It would only dispense when washing with warm or hot water. Now, it is doing the same thing! We have noticed since using this machine that our clothes (t-shirts mostly) get "pin size" holes in them and after some washes, the clothes have brown streaky stains all over. I will never buy an LG washer again. We have our previous Kenmore washing machine for 10 years or more and never had a problem with it. In fact, our son is still using it. Go figure.

I purchased a $900 LG washer 14 months ago. I also purchased the PSP plan. The bleach port is rusting away and getting rust on the clothes! The water and pressure is fine. The PSP plan won't cover this. I called LG and they gave me a hard time, but I demanded something so they allowed me to email the receipt from HHGregg and they will consider sending someone to look at the rust. They decided no and instead, suggested I purchase another plan that covers this problem. I didn't realize we needed a plan that protects poor quality metal!

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they don't function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and won't run until you turn it back on. The main factor, I come to find out, in a washing machine's total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.

But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also won't get clothes clean unless you choose "water plus". The manual states: "Use this option for superior results." But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.

I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it's designed that way and that's just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I'm going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.

When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.

Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?

The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn't initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you'd have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

I purchased an LG washing machine on November 26, 2011. The technician from LG came and put it to function by November 28, 2011. On my 1st use on December 4, 2011, I was shocked to discover a considerable leakage of water underneath the washing machine. I called for repair. First, they adjoined a torn part, then on the second call, they changed the host with leakage with another one.

I discovered later in early January 2012 that some considerable number of clothes came out completely dry without being washed. I called for repair. The technician came and said that he cleared something that blocked the way for water passage. I discovered that I'm still suffering of the same problem. I sat in front of the washing machine to watch it, then I found that no water was visible from the window and clothes came out with detergents. They came and changed the water balance. Frankly speaking, I lost count of how many times they would come and make repairs in a defective machine that doesn't function.

I simply need the value of paid money. I need them to change the defective machine with another one that's functioning well, as I have lost patience with them over the last 6 months. I care about the image of the company, knowing that I also have other LG appliances at home, and I don't want to lose confidence in LG as a brand name. Please, if you are not concerned with my complaint, direct me to the one in charge to resolve my problem. Thank you in advance for your kind cooperation.

LG WM2301 HW front load washer - Sometimes when washing cloths, mostly sheets and even light loads, the cloths are severely stained with what looks like mud. The tub has a residue of dirt also. This does not happen every time. I even drain the water from the tub like the manual suggests.

I purchased an LG WM1832CW from Best Buy on 02/09/2004, had it replaced on 02/19/2004. On 02/22/2004 the door was leaking and on 8/05/2004 the door was leaking, continued to leak on & off. A technician showed us what to do, and waiting around for service all the time sucks - my time is valuable. On 07/11/09, water's not draining, and the sensor was replaced two different times.

Then about a year ago, it sounded like a jet plane so I paid the service guy $75.00 to say it's the bearing embedded in the drum & will cost $400.00 to $500.00. He said use it as long as I can and junk it. One last ditch effort, I called LG today, spoke to Tyrone, he transferred me to Sears, and they said they would warrant it. It would cost me $319.99, if they will only cover up to $500.00. Does anyone have an idea on total cost of labor on a job like this? Sears said the parts will cost $290.98 + tax.

I am very uncertain about this, any thoughts on this? Honestly, after reading all these complaints, there should be a recall. If LG wants a good reputation, you think they would back up their product, LG now makes Kenmore, those machines used to last 30+ years. I am most certain that will no longer be the case.

I will never buy an LG washing machine again. They are the worst. Two different internal parts broke and LG would not cover it, plus they hung up on me three times. Total cost for both parts to fix was $310, installed by another company not affiliated with LG.

LG should be thoroughly ashamed that they have released this piece of junk in the public domain. The washer does not use enough water to wash properly and leaves clothes stinking and gross. The thing vibrates like crazy on spin cycles, it sounds like it is going to rip itself apart half the time. Yes, you can use less detergent and leave the door open, and clean the thing with bleach every week, but your clothes still end up stinking. As punishment, I think the designers of (and those who tested) this travesty of engineering should be forced to use it for a year so they can see what everyone is talking about. I will never buy another LG product because of this or recommend them to anyone. The company deserves to go under for such a horrible transgression.

After one month, I noticed that clothes and shoes smelled. Simple physics: you can't wash dirty clothes in less water and less detergent. LG 2350 front load washer does not rinse out the detergent from the clothes nor cleans them that well. Then the dryer dries that smell into the clothes. You perspire and your business colleagues say, "What's that smell?" and you have to explain. Buy new clothes and shoes. I work far away from home that my skin got so irritated because of the detergent issue in the clothes. I got rashes and itched deep into my skin, leaving scars. The Best Buy rep came after I complained so much. He suggested we put clean load in wash on sanitary. The washer started sudding up with no detergent added and I have it on video. LG says there's nothing wrong with their unit. They are liars—look at all these complaints!

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

I requested assistance with my washing machine on the 15th of March. Nobody pitched, on Friday, I phoned again and was informed that one technician was on leave. She would send somebody on Monday. Nobody came. I phoned again on the 22nd of March. She said she will ask the technician to come on Friday. That Thursday afternoon, I received an SMS saying that they would be at my house. Unfortunately, I was in town to collect my daughter and asked them to be there 16:10. When I got home at 16:00, they left a note saying they were at my house and I was not there. The next morning, I received an email saying that they would be coming on that Friday.

I requested them to please come at 13:00 when I am home from school. The lady replied that the technician will be there before 13:00. I told her again that I am teaching and I'm not allowed to just leave. I will notify her if I leave earlier, which I did. Then Louis came and told me the rubber was perished, that he does not have it in stock but will order it. It should be here the next week. I kindly requested him to notify me on the day that he will be coming, in the morning, to say whether he would be coming in the morning or afternoon. He promised me that he would phone me an hour before he comes.

Today, he sent me an SMS 30 minutes before he stopped at my house. I had no idea that he was planning on coming today, so I was in the gym at the point when he sent an SMS. I did not hear the SMS as there is loud music in the gym. I am totally dissatisfied that he cannot respect me as a paying customer and have the decency to ensure that I did receive the message and that he cannot respect my wish to know in advance which day he will be coming. We are on holiday and I might have been at the beach with the kids, then I would also not here an SMS. I feel it is unfair of him to expect of me to sit and wait at the house until he one day decides he is coming to fix my machine. Today is the 26th of March and my machine is still not fixed.

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach "Time Cycle" monthly up until the machine was 16 months old), the last 3 months we have had this random "brown residue" that streaks our clothes, stains our clothes and we cannot get it out.

LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

We had no idea what a nightmare we would be having after purchasing our LG Top Loading Washing Machine. The very first problem was a significant leak that was repaired in a timely manner. After that, I had a problem getting the soap out of my clothes and called the toll free number. I was told to use only 3 tablespoons of HE detergent, I was only using 1 tablespoon and still could not get the soap out of our clothes. I was taking our towels outdoors and hanging them from our clothesline and hosing them off until they were freer of suds. Finally, I called a repairman and was informed to use only 1 to 1/2 teaspoon of soap, but I still have to use a lot of water to get our laundry somewhat soap free. Our water usage has gone up over a 1,000 gallons a month.

Things went along for a while, until I started noticing small shards of a foreign material stuck in our towels or in our pockets. I was baffled as to where these little hard pieces were coming from, and about that time, the washer was starting to make a strange noise during the spin cycle. I called the repairman again and we discovered that the drum was rubbing against the fiberglass liner. Those small shards in our laundry were coming from the washer tearing itself apart.

I agreed that this particular washer was to be replaced. I wanted my money back minus the months of usage, but was told that was not an option. Finally, in the later part of November 2011, 6 months after our initial purchase, we received a replacement machine from LG. All was fine for a while, until the bleach dispenser stopped emptying completely. So, I called the repairman again and we received a new dispenser. Well, that one did not work any better and another repairman determined that there was a problem with the control panel and the washer drum needed to be replaced, because it was not in balance.

It has been less than one year since we made our original washing machine purchase and it has been one problem after another. The fact that this type of machine does not properly rinse laundry and requires a lot of extra water to do so, is irritating. I always have to stay alert because the machine goes out of balance a lot and I have to leave the wet laundry and try to get the machine going again. In my opinion, this machine is poorly designed and will never work properly. Life is 'not' good at LG, and we'll never purchase another one of their products.

Who is at blame, in customers being led to believe that LG makes wonderful washing machines? I agree that we all need to bring about a class action lawsuit against them. I purchased my set of washer and dryer model WM2501H on black Friday of 2010. One month later, the repair man came out and replaced the main board. Everything is fine, until the load tries to balance. This can take 45 minutes and maybe more. You are supposed to be able to do large loads. I try 2 blankets, 1 pair of pants, 2 towels and a pair of underwear. The repair people said you should mix loads, so I did. This is not always possible for the two of us. After waiting 45 minutes, my husband stopped the machine and took out one blanket and it still took 10 minutes to balance. The repair people don't tell you how your machine will age much faster by wasting all this energy and wear and tear on the machine. So much for a lower electric bill. I will never buy anything made by LG again.

We also bought the top load model 4801 and it was defective out of the box. It shredded (snagged) several items of clothing (shirts, sheets, etc.). LG said they were only obligated to repair it, meaning take it apart and replace the drum assembly, etc. I said that wasn't acceptable. The service tech, even though he saw and documented the damaged items, could not find a specific problem with the unit. Because of that, they refused to pay for any damages their machine caused, instead stating there is nothing wrong with the machine. I argued until I was blue in the face. They would not budge. They would not let me talk to someone higher up. They gave me bogus phone numbers and e-mail addresses of people to whom I could escalate my complaint (the e-mails were returned as undeliverable and the phone numbers were not valid).

Thank goodness Home Depot gave us a replacement machine against the wishes of LG. Pray that you never need service for any LG product or you will regret it from the start. I like to refer to them as the "axe murderers of customer service", the worst I have ever experienced.

My mother purchased an LG model wt4801cw washer on 1/30/2012. It lost power on 3/12/2012. The repair is estimated 15 days on warranty. I bought a lemon.

I will never purchase another front load washer again. You apparently are unable to off set problems with a load when it becomes unbalanced. I continually stop the washer, readjust the load but it will not complete a final spin on many items, mattress covers and various sizes of rugs or blankets. With a top load, you are able to redistribute the items and it continues the cycle with no problems!

I purchased the unit approximately 5 years ago. Last fall, it started getting LE error codes. I did some internet research and found this site. Wow, had I known they sell the same crap in Canada as elsewhere and service is no better here, I never would have purchased this had I known. Anyway, I replaced the hull sensor thanks to the internet and saved hundreds on a service call. By the way, it is a major defect with these machines. Even though that was done, I still had the same LE code. I checked the internet again and found that the water pump is also an issue with drain tube clogging or pump malfunctioning. Also, the reason for the smell is that pump is below the tub, which means it never drains completely and leaves water and junk in pump. Hence, the smell. The only way to completely empty water from tub is to remove drain plug on tubing (coin access from front) and draining it manually or go through the speed cycle. Anyway, for expensive machines, they are not built to last and customer service is horrible. Shame on LG!

I purchased my LG washer (WT5001C) at my local Home Depot on 7/2/2011. On 2/6/12, it wouldn't spin out the water. I called and they gave me the phone number of A & E Services. I spoke with them on 2/27/12 and they couldn't look at it until 3/8/12 when they told me the motor and the mainboard in the computer were gone. They said it would take another week and a half to get the parts (if they were in stock) because they were coming from Korea. I don't think I would ever buy another LG product!