Complain about a product or service

LG Refrigerators

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Ella of Natick MA (11/11/08)
We bought our LG Refrigirator (model LFC21760ST)in April 2007 from Home Depot. Last week we have discovered problem with lights - similar problem which a lot of other consumers had. The plastic in temp control unit was burned and melted. The whole unit got detached from the top of the fridge, leaving all wires exposed. I called LG yesterday and was told to fax them purchase receipt. Hope to hear from them but do not believe that my problem will be solved. Also, a LOT of plasic parts are broken, so I need to replace them. Very poor quality of the product.

Gary of La Quinta, CA November 10, 2008

Gary of La Quinta CA (11/10/08)
I had bought a refrigator from home depot,with the promice that I would recieve a 500.00 rebate from LG electronics. I turned in all necessary recipts and have coppies. They in turn sent me a resubmission notice wich I then re-submitted all my recipts again. They(LG)inc. have all my necessary serial numbers and have repeatedly tried to tell me that they havent recieved such information. I even registered my refrigator on line on 1-10 08. this was purchaced on 10-17-07and the model number is (LCS 27950ST).

I was told in march that they have recieved all my information and they assured me my rebate was on it's way. After checking thirteen weeks (that's how long they said it would take to process my rebate), they had another story for me.I called them on November 7 over a year since I bought my refrigator.They now tell me I'ts past the validation period. I feel ripped off!!! I submitted all my paper work on time and even resubmitted it to them twice as requested. It is definately not my fault that a year has passed and still no rebate. I've looked on line and found out I'm not the only person that LG inc has tried to renig on. Please can you help me??? thank you

Have not recieved my rebate after a year of run-around.

Danielle of Perkasie, PA October 26, 2008

Danielle of Perkasie PA (10/26/08)
We bought a 'Package deal with LG appliances from the local home depot. The package included a fridge, stove, dishwasher and microwave for just about 4000 total. The first day the microwave broke and someone did come from home depot and replace it. Within a few months the fridge stopped working. After much hassling with LG they came and replaced the unit.

Within a few months of that, the freezer thawed out all my food and leaked water through the hardwood floor into the basement. While I was on the phone with LG customer service telling her that the freezer thawed everything, her response was you'de better start cooking Every repair place they tried to send me to was in NJ, I live in PA. They made me contact each place to make sure they wouldnt come, which they ofcourse wouldnt.

Finally after a few days of back and forth they found someone who would service it. Now, the fridge part is broken. They tried to tell my husband how to fix it and ofcourse it isnt working. Its nothing but a headache. There is NO reason that a brand new fridge should need to be replaced once and repaired 2 times in less than 3 years. It is so frustrating. Also, the left back burner on the stove broke and the dishwasher is starting to make a squealing noise. I am so mad that I didnt do more research on LG before buying it. I spent ALOT of money on appliances and I expected them to work and also expected to be treated with consideration when I had to call LG and I was not.

When the freezer thawed, and leaked water all over the kitchen floor, I came home to warped hardwood and a leak onto the furniture in the basement. I had to contact my homeowners to come and look at it and give me an estimate to fix it

Sheila of Marietta, GA October 25, 2008

Sheila of Marietta GA (10/25/08)
We purchased an LG refrigerator, LG dishwasher and LG front load washer/dryer from Home Depot with an extended warranty. We have had very poor repair experience with LG, Home Depot and the company they contract the repairs with. I wish we never bought LG appliances.

Joady of Grafton, WV October 25, 2008

Joady of Grafton WV (10/25/08)
I also bought an LG Reg. I don't believe in extended warranties, but for some reason I purchased it. To the day of one year old refrig, I continually have water dripping out. The first time it happened water was everywhere, I have had 3 valves replaced. Sears is telling me it is my water, so am having the water tested for gases and oxygen. Got to tell you your light problems scare me, sure hope this doesn't happen to me. I also want a new refrig. but not an Lg. Yes, I think we all need to get a class action suit against Lg and also the different stores we have bought from. It has to more than one person. So lets all do it.

No damage as yet, but constantly have to tape paper towels so water doesn't drip on my hardwood floors.

Terry of Sandwich, MA October 25, 2008

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