Complain about a product or service

LG Refrigerators

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Cell Phones • Home Electronics

Jagdish of Chandrapur, India July 3, 2009

My LG Refigrator MOdel no:-GR 1911PX problem with it door. Door not closing properly.

Terri of Mt. Pleasant, SC June 30, 2009

We purchased an LG refrigerator (model # LRSC26911TT) in 2004. The water filter system is broken. We have spent over 300 trying to fix it. Eventually, the techs said they were not able to resolve the problem. They spent numerous calls on hold trying to contact LG. Interestingly, they were always disconnected after a long wait time. I have wasted over 50 hours into trying to solve this problem w/ LG costumer service. Our water dispenser also broke. After multiple visits and charges from techs, it turned out two wires came unconnected. The face of the system was broken trying to get it out of the refrigerator. Finally, there is no flapper on it to stop the ice from being dispensed once it is full, resulting in a cycle of overfilling and overspilling onto my floor.

Of my 41 years of purchasing items, this has to be the worst item I have ever bought. I will never purchase an LG product again. My hope is that no one else falls prey to such incompetence.

April of Chula Vista, CA June 30, 2009

The company for LG called me about a refridgerator I bought (Model #LFX25960ST). They said there was a recall and they came out and replaced seals on the fridge and replaced an electric piece in the back of the fridge. They also said that they would be giving me a check for 28.37. This being the difference in their claim that I would save this much in energy costs. It has been several months of calling their number and no check.

Geila of Anoka, MN June 29, 2009

After two years with our LG model number LBN 22515ST, it decided to stop working. We had a repair person come out to see what was wrong and he said it was the Main Board w/ Defrost Control which would be 462 dollars to replace. This is almost what we paid for the frig. I am so DISGUSTED with this company and their so called "customer service". My Husband tried to be very friendly and diplomatic with them, however it did not work. So I am attempting to deal with them at this point. We have a oven and microwave from them and I am afraid these too will go out soon!

Lori of west islip, NY June 29, 2009

My 2 year old LG refrigerator began to smoke. After calling our local frie dept, it was determined that there was a short in the system within the refrigerator and that it was unsafe to plug back in. The ligting cap cover completely melted off the roof of the fridge, along with the plastic covering around the light bulb area turning dark brown from the heat of the lightbulbs. Apparently, the bulbs were not shutting off when the fridge was closed, therefore causing the appliance to spark and smoke. Thankfully, we were at home and able to call for help, for had we not been at home, the result could have been devastating. LG claims the fridge can be fixed by replacing the motherboard and all of the melted parts. We are not satisfied with their remedy. We feel that LG should obviously recall this model as they have for several others, and replace or better yet, reimburse us for the cost of the fridge. We do not want another LG product.

Christopher of Oakwood Hills, IL June 28, 2009

We bought a LG Refrigerator (LFD22860ST) in Jan 07'. Recently we have run into three problems/issues that many on this site are complaining about (1. Overhead light cover is melting 2. Door "flipper" is broken 3. top freezer drawer broke due to weight of ice cubes). My wife called LG's customer service and was told that LG will cover the cost of the light cover melting because that is a "safety issue". As for our other two problems...well... we're basically out of luck.

I read a post on here that repairing that flipper means replacing the whole door (500+). Now, what's the likely-hood of the other door flipper or even the repaired one going bad within the next couple of years? Pretty good I'd say! May as well buy another fridge and save the headaches. Remember when you could expect an appliance to last more than two years? Ahh..those were the days!

Sam of Portland, OR June 24, 2009

I bought a french door style LG refrigerator model #LFD22860ST in April '07 and in April of '09 the little white latches at the top of the doors broke off (one after the other) and I found them laying at the bottom of the fridge. Called LG customer service and since I am not under warranty they referred me to a local service tech who came out to have a look. The white latches that came off are screwed into a black part that is integral to the whole door and I have to buy two new doors and have the tech install them for a cost of over 500 for a fridge that I only paid 1500 for!! This is a design flaw. So what happens if I buy the new doors and a year goes by and I am out of the door's warranty again - the plastic part that the latches are screwed into will give out under repeated stress flex again and break off - a complete design flaw that allows LG to sell more doors!

Frank of Plainview, NY June 21, 2009

When I bought my LG side-by-side fridge, the water dispenser didn't work. I called customer service (which takes hours) and they made me hold it for 4 minutes. It finally dispensed water.

Next time I tried to use it, it didn't dispense water at all. I gave up and used my Brita. A small part that funnels the ice broke. No big deal, but it inspired me now, four years later to see if someone can figure out the problem.

I spent hours on the phone waiting for the LG parts dept. before giving up. I found the funnel on a site called repair clinic. I ordered it and it's on it's way. The water thing makes no sense. The filter is charged, the ice works. Somewhere in the innards, the path is defective or blocked or a part is missing, that's all I know now. I'm looking into it, but this thing should not have had defects on day 1 and the customer service got me off the phone quickly when they had me charge the system and they really should have made sure it was all working.

Scott of kissimmee, FL June 4, 2009

On Feb. 16th 2007 I purchased a LG refrigerator (LFX25960ST) and file a complete with Home Depot the refrigerator had switched labels and the energy usage was wrong. On April 23, 2007 after no help from Home Depot started litigation correspondences between myself and LG-E corporate. On May 2, 2007 file a complaint with BBB in regards to my complaint with LG and the refrigerator I had purchase at Home Depot. On May 23, 2007 received a nice letter from LG granting a customer purchase buy back below the original purchase price. On June 27, 2007 I received a letter from LG engineering explaining the way they calculate the refrigerators energy usage to be correct. I found it incorrect and very bias. Declined several times the purchase settlement after May 23, 2007 (reference incorrect amount). On December 26, 2008 received a cost deference energy consumption check in a DOE (Department of Energy) LGE claim issue to be paid to me for the next fourteen years (fourteen average life of their refrigerator). On June 4, 2009 the lights inside the refrigerator stayed on after the door was shut and melted, (plastic was melted, smell was bad, and food was lost). On June 4, 2009 I reported to LG-E corporate I am ready to except a purchase replacement settlement. Main reason refrigerator is unsafe, not to mention the labels are wrong on energy usage. I need to get this unit out of my home for my testing is finally done on this model! All my correspondence with LG-E and its employees has been very respectful; they have always been very nice and helpful getting back to me in a timely manner. The issue I originally had with LG was the energy use of the refrigerator I purchased did not match the UL label on the refrigerator I purchased in the store. The sore model said 4.5 amps maximum usage and the one I received said (6.2 amps maximum usage). I have confirmed without a doubt the energy usage to be incorrect (above 7 amps) even after their engineer told me it was correct. I also have more than confirmed the model I have is incorrect on energy usage on your electric bill and unsafe to have in the home. Yes, I would like to be core council witnesses in a class action suit to help those who have also purchase this same type of refrigerator in their defense .(LFX25960ST)

GERALD of DAVIE, FL May 31, 2009

I'm sorry I didn't read all the complaints on the Consumer Affairs website about LG defective refrigerators and poor customer service before we bought our LG refrigerator, on 03/10/09. It's enough to make you cry! Within 30 days of purchase, the icemaker dispenser froze up due to the accumulation of flecks of ice in the dispenser with each use. After about a week's usage, the dispenser needed to be unclogged. Also the refrigerator did not cool evenly and froze the fruits and lettuce. After four service visits, including the complete replacement of the icemaker, I knew urgent action would be needed to try and resolve this issue. Fortunately for me, the defects of the LG refrigerator became apparent near the dealer 30 day return and exchange period and the dealer exchanged it for a similar sized Whirpool. However in my research, I developed a plan of action that may be of benefit to some of the posters on this Consumer Affairs Complaint page: 1) Call customer service and try and have the problem fixed ASAP when noted. 2) After four service calls to fix the same problem, write a concise certified return receipt letter to customer service, copies to LG Appliance Division President and President of North America. If the preceding steps do not work and you are past the dealer return and exchange period, your only recourse is to sue the dealer and LG in small claims court!

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