Stacey of La Quinta CA (07/04/08) Bought LG refrigerator in may 2006, first one did not make it through the first month, lost 200.00 worth of food, Best Buy gave me a new one with credit for the food.
Should have listened to the salesman when he mutterd under his breath not to buy LG..but no, got another one, now less then 2 years later came home from work to find that the lights did not shut off when the doors closed and this resulted in the light fixture melting and it is now hanging by wires from the roof of frig. It got so hot that i wasted the food and took the bulbs out, the plastic is all melted and started to form droplets, I think it was very close to catching fire, just glad the we were not on vacation or away for longer then a day. LG says they will look into an out of warranty repair, I assured them I am not going to pay a penny to have this unreliable appliance repaired, the trust is gone! Will never buy another LG and if you value your lives and your home don't do it!!!!This was the french door, bottom freezer with water in the door and ice in the freezer.
Had the repairman out 3 times on the first frig, of course had to leave work to meet him, it is all on their schedule! He could not fix it in any case. No damage but lost food, it could have been so much worse and I cannot believe the number of compaints for this very problem and that there is not a recall or lawsuit!
Doris of Irving TX (07/01/08) I am not angry at Sears but at the people who put out the LG side by side refrigerator/freezer. I bought one and it was SUPPOSED to be 27 CU foot. That is what they told me in the store and what was on my sales receipt. When they delivered it, it would not hold nearly all my freezer things and I had to throw out a whole sack of my food. Neither would the refrigerator side hold all the things I had taken out of the OLD Kenmore 25 CU foot refrigerator/freezer. When you can't get things put in a 27 CU foot box that comes out of a 25 cu foot box, common sense tells me the box is NOT the size they say it is.
I finally got in touch with the store manager and he told me to come back and pick out another box - which I did. a 25.3 cu foot and I have a WHOLE shelf of freezer space LEFT on this box and if that LG had been the SIZE they SAY it is, I would not have had to throw out my food. I was VERY upset with the FALSE ADVERTISING and as it is the responsibility of Consumer Affairs to protect the CONSUMER from such things, I am contacting you and think you need to check out their LYING to the consumer about the size of their refrigerator/freezer.
Pearlena of Sherman Oaks CA (06/26/08) Was very excited to buy an LG French doors refrigerator not even 2 years ago but have become very disappointed over time as various components have broken. First water leaking onto our wood floors, the ice maker stops working after one month, plastic bins crack and most recently, the seal on the doors come loose and it becomes VERY difficult to close the refrigerator doors.
I have 2 small children in the house and I just can't monitor the doors everytime they go into the fridge. Worst refrigerator I've ever bought. Will tell everyone I know to avoid this product and company.
Dennis of Northport NY (06/26/08) The LG bottom freezer refrigerators, sold with a high-end price of between $1,500 and $2,000, simply do not work the way a refrigerator should. I have the same problems with mine as apparently thousands of other consumers have had...non-functioning ice-makers, easily broken plastic parts, frost build-up, and, most serious, the shutting down of the cooling mechanism in the refrigerator and freezer compartments, resulting in spoiled food and much waste. The defrosting mechanism just doesn't work, resulting in a regular cycle of shutting down, then requiring hand defrosting and recycling of the cooling mechanism.
Bottom line: consumers have been sold a terrible product at a very high price. Some models have been recalled, but the majority remain in use, causing much aggravation and expense for the consumer. I believe that a class action lawsuit is in order for the thousands of consumers who have had nearly identical experiences (see complaint forum) with these refrigerators...it certainly is no mere coincidence. Please advise me of the feasibility of initiating such a class action suit against the LG Appliance company. Thank you in advance.
Wendy of Knoxville TN (06/25/08) Refrigerator not working properly. Crisper drawers freezes fruits & Veggies (bottom mount freezer). Ice dispenser crushes every other ice cube. Temperature display on door is off 5-8 degrees. Repairman came out 3 times, can not find problem, replaced parts to see if they may have been defected, still having same problem.
Food ruined after a day of being in refrigerator
Pramod of Mumbai OTHER (06/19/08) LG: 390Ltr (Double Door) purchased on 7.6.08 from Snehanjali, J.P.Rd, Andheri W. Refrigerator worked fine until 17.6.08 evening hrs. Cooling is LOST! Lodged complaint on 3901 0909 (24/7 Cust Care). 4th attempt, got thru. Technician came on 18.6.08, quoted reqd spare part isn't with him, will come next day. Re-lodged complaint on 19.6.08, awaiting engr's visit!
Eatables in the Fridge are SMELLING! Rs. 22500 paid appears WASTE!
Laverne of Dearborn Heights MI (06/18/08) I inherited an approximately two year-old LG refrigerator (panoramic I believe--double doors up, bottom freezer) just 9 mos. ago when I purchased my home. The refrigerator would occasionally stop operating while the freezer continued to freeze, but wouldn't make ice, nor would the water from the dispenser chill. Initially, the tech. replaced the control panel and it worked for a few days.
When it stopped working again, I called and reported the error code (ER FF) that was misunderstood on the phone so the tech. came with the wrong part. He told me the problem was due to the freezer door being left open (not the case) which caused ice buildup in the back of freezer. Told me to unplug the frig. and let it defrost. After a few hours I plugged it in and it worked fine for a few days.
The problem has returned and I'm told I can't get service until six days from now. Fortunately for me, the previous homeowner purchased an extended warranty, which I don't usually buy for my own purchases. I will never buy an LG product of any kind.
The damage is that I have to keep taking off partial days from work because the tech. can't call me until some time after 9:30 on the day of service to tell me when they'll come to my home. In the meantime, I am without the use of the refrigerator.
Kathleen of Kutztown PA (06/14/08) Our LG bottom freezer refrigerator (model LBN22515ST), like many others here, was not cooling the fridge part of the unit. Light 5,6,7 were lit on the freezer panel, which is apparently a code for repair. $330 and 2 repairman visits later (and a week without the fridge working), we find that the defrost mechanism wasn't working and there was ice build-up. This fridge is a year and 9 months old, and we expected it to last at least 10 years like they should.
We initially wanted to buy a Kenmore, as their products have been very reliable in the past, but the salesman told us the LG manufactures most of the fridges that Sears and other big name businesses sell. So we didn't just want to pay $500 more for the Kenmore label. Maybe we should have, as Sears may have backed the product more. Best Buy sure didn't. We are waiting to hear back from LG's complaint office, but I don't expect any sort of compensation. I'll never buy their products again.
Lost food, approximately $150-$200, plus repair cost of $330
John of Seattle WA (06/12/08) I bought an LG Refrigerator Model# LBN22515ST approximately 13 months ago from Home Depot. Last week it the refrigerator compartment stopped working. The control panel showed no lights on the refrigeration side and 5,6 and 7 on the freezer side. I called LG and they said it was out of the warrenty period so I would have to pay for the repair.
After waiting 10 days for an available repair date the repair was completed at a cost of $436. A defective sensor and a circuit board had to be replaced. Took the guy about one hour to replace the parts. After reading the list of complaints about LG Refrigerators I'm going to write to LG and Home Depot and ask for some compensation.
Repair Parts and labor plus tax $436.
Lawrence of Stewartville MN (06/11/08) LG refuses to honor warranty of refrigerator, less that 1 year old, and sealed system (warrantied for 7 years) went out. LG refuses to cover.
Lost food, without refrigerator for 3 days
P.rajendiran of Indore OTHER (06/05/08) I have bought a LG refrigerator on 4/4/2007 (Model GL265 TMG) douple door. We were on vacation for two months, therefore we put off the refrigerator and done everything as per the manual instructions. After vocation, day before yesterday again we switched on, but it is not getting cool even after 24 hrs. I called local LG service centre, and LG authorised service engineers visited today(5/6/08), he told that GAS CHARGING to be done. For this he has collected Rs. 337 as service charge.
This is unfair to charge rupees 337 just for a visit and without doing any repair/part replacement work, and also informed gas charging will cost Rs.1000. In a year of time, is it necessary to fill gas (charging) for new refrigerator? if so where is the standard of LG? I have bill and warrenty card with me. Please help me to solve the problem in refrigerator. Thank you
Vicki of Cordova AK (06/04/08) We have experienced the same problem with our LG Refrigerator that other parties have. The control panel melted because the lights do not go out when the door closes. With the amount of compliants being filed wouldn't you think it would become a recall issue before soemones house burns down. The model number is LRFC22750SW.
We lost a small amount of food that had not been covered due to the smell of the melting plastic.
Karin of Anchorage AK (06/03/08) I bought an LG bottom freezer for $699 in May 2003. One year later, the fridge top would get hot up to 70 deg if the door was not opened frequently. K Appliance which is Korean owned came out and vacuumed the back part cost=$60. A year later same problem and K Appliance replaced the fan - cost=$100.
Now 4 years later same heat problem and the visit was $60 and the new compressor is $220. So over 4 years I have put $440 into it.
Jon of Cincinnati OH (06/03/08) I purchased a complete set of LG appliances 2.5 years ago. The dishwasher has been replaced once and we are now waiting for the third as #2 broke down. The Washing machine trapped water and became moldy and smelt terrible, but the biggest problem has been the side by side refridgerator which has leaked water twice, ruining our oak floors twice. An authorised repair man come out and pushed the internal water pipe in, but it popped out again. We gave up call out local service people to fix the dishwasher after visit number 12 or 13. Calling LG is futile....
Oak floors have been ruined twice !
Glen of Fremont CA (06/02/08) ice maker is junk and very costley to repair neveer has worked correctley
Ann of Simsonville, SC (05/28/08) Purchased an LG Refrigerator from Best Buy 3.5 years ago. Since we purchased it we have had 3 incidents of problems, this last time being the compressor going out. Not sure what LG and Best Buy will do to resolve the LEMON (negotiations in process) but in the meantime, I have lost a lot of meat and frozen products as well as many things in the refrigerator.
Twice we have had to clean it out and I estimate my loss at $250.00 easily.
Stephen of Highlands Ranch CO (05/28/08) I bought an LG refrigerator with a freezer on the bottom and I will never buy this product again. In the 1 year we have owned this product we have replaced the ice maker three times, the plastic wheels for the drawers have all broken, the plastic holding the shelves are broken in numerous places and I keep getting an ER FF message requiring me to turn it off for a few hours to reset it.
Susan of Bensalem, PA (05/24/08) Light unit in refrigerator melted...unable to get any satifaction for lg customer service.
Lost food.....possibility of house fire
Jeannie of Hernando Beach, FL (05/20/08) I took the time to complain earlier on this site so I should follow through with some repair info that might be some help to someone.
The upper compartment on my 3-Door was freezing the vegetable crispers contenents. After 3 different repair men the third time, today, seemed to be the most promising. If your repairman does not immediately check the temperature of both compartments...the upper and lower in my case( the freezer) be suspect! The other two never checked the temperature after telling them of a freezing problem. This repair fellow had an electronic (instant) reader and knew it was a temperature sensor problem.
He took off the cover of both sensors...one in the main section and one in the freezer and found the sensors were still encased in the foam at manufacture time. They need to be taken down/out from the foam because of course they are sensing a far warmer temperature in the foam (about 43 degrees the repairmean said).
So my unit has been trying to cool and freeze constantly since I bought it a year ago. The temperature in the crispers was 23 degrees and the freezer was -11...thus the freezing issue in the main part of the refrigerator. This repairman said the manufacturer found out about this problem 6 months ago.
Dianna of Sierra Madre CA (05/17/08) I have been trying to call LG for a year and a half on behalf of my refrigerator. I purchased the side by side, freezer on the bottom refrigerator in November of 2006. After reading all of these complaint i can see why they have ignored my calls. I am complaining of the same problems with my LG refrigerator as a thousand other people.
This is the worst investment I have ever made in an appliance. It is a horrible product, actually now I see it is a scam to buy one of these refrigerators. I have to use lettuce within a 24 hour period or it freezes, the icemaker decides when or if it wants to work, the drawers frequently break because they are so poorly made. My freezer drips, and the overall design is awful, which you don't notice until you get it home and realize there is not a good way to allign the trays to fit enough food in for a family of 4. There should truly be a way to compensate all of us families who were taken by LG.
Shariar of Atlanta GA (05/07/08) LG refrigerator LFX25960 French door model. Now we have experienced first hand what BUY AMERICAN means! 16 months after paying prmium price for this faulty engineered cooling device, it does everything but. it's like a good looking person with no substance. we have the roaring fan syndrom followed by de-icing...
I have seen enough similar complaint that it calls for a recall or class action law suit. how inspects & approves these overpriced malfunctioning appliences to be introduced to the consumers? what can we do? please reply.
1-Advocating against this company & stores that make mony on them. 2-Do not strenght them by our purchase. 3-writing to BBB.
Nicola of Orlando FL (05/07/08) I purchased an LG bottom freezer refrigerator in June 2007. I have had a constant problem with food freezing when placed in the Opti Crisper Bin. LG have sent two service technicians neither had a clue what to do to try and resolve the problem and just stood there looking at the refrigerator. A day before I was due to go on vacation I noticed a burning smell coming from the refrigerator. The lights were not turning off when the door was closed and consequently were melting the plastic housing. Thank God I noticed this before I went away as I would not have had much of a house to come back to. LG said I must have left the door open ( I have an alarm on the door!) and would not own up to there being a fault with the refrigerator.
They sent round yet another technician. At least this one had some sense and said that the refrigerator should be replaced as there was definately a fault with it. LG would not allow me to get a replacement until the technician tried to fix both my problems. So he replaced two parts. The lights are now turning off when the door is shut but my food is still freezing in the crisper bin. After yet another call to LG and another 20 minute hold time they are going to review my case and see if they will replace it. The model is LFX25960ST. I hope that LG will take a look into this as I see from your website I am not the only customer to have the problem with the refrigerator being a fire hazard. Lets hope a tragedy doesn't unfold because of this.
Roxane of Quinlan TX (05/01/08) I am just looking for someone to service my refrigerator. LG gives me names, but everyone says they no longer service for them because of they have no local part distribution system. It takes too long to get parts and all jobs seem to end up between $300 and $500 because parts are priced so high.
My digital panel keeps going out. If I unplug and plug back in, it will work for a few hours. And, the ice maker does not freeze solid, so the ice sticks together. I have been told by several service centers good luck finding someone to service an LG product.
Jackie of Hesperia CA (05/01/08) Purchased Lg refergirator from home depot 12-28-07 DOA. took them three weeks to get me another one. No in my area to service this. Tried three different people. Finally found one and he no showed! when they exchanged it on 1-18-08 it worked for a short time, The first week of March i called for repair on the second unit. again NO ONE COULD COME OUT. Lg told me i had to wait 30 days before they could do anything. while asking in thier executive services dept for a higher up they told me there is NO ONE ELSE! they are it. i asked again that they dont have a supervisor they have to report to.
On april 5 i called again and they said they would have a company replace this with a new one for the third time. i recieved a letter 4-14-08 stating that they would contact me in 5-7 business days to do an exchange. when i called the shipper on 4-28-08 i got the run around again and told me (after being transferred to 3 different people) that i had to call someone else i said IM NOT CALLING ANYONE ELSE! i will contact LG AGAIN. so i did..i spoke to amanda in executive services and she said she would get it handled and call me right back. Today is may 1st and i still do not have a fully functioning refrigerator. i have called them again and told them to pick it up and I DONT WANT ANOTHER ONE! they said they will get back to me
i did not have a functioning refrigerator for 3 wks when purchased. Now i have one that ruins my fruits and veges as it freezes them, if i turn the refer part down the stuff gets warm and if i turn the freezer down my stuff doesnt freeze. this is crazy to pay this much for something going into the 5th month and not have it working. they need to be out of business since they are not able to provide service in our area so i have a refrigerator that doesnt work and they wont repair or pick up or refund
James of La Mesa CA (04/27/08) We purchased a LG LRFD2580ST Refrigerator in 12/05 from Home Depot. Just over a year, the three vegetable/meat drawers broke. The are made of cheap plastic. I attempted to have my extended warranty cover it. However, they said they only cover moving parts, such as the motor. When I explained that the drawers are moving parts, they said they do not qualify. LG said the drawers are moving parts and our extended warranty should cover the replacement. To no avail I a stuck with three broken drawers. I will never buy an LG appliance again.
The Parts are approximately $200 Plus Labor.
Jacqueline of Bakersfield CA (04/25/08) Apparently we are suffering from what I never knew was a common problem with this refrigerator. We came home tonight to the smell of melted plastic and smoke coming from our 16-month old refrigerator. When we opened the door, there was the control panel melted off and hanging by a cord. I should have known there was some problem with this unit a few months ago when I saw the plastic panel by the lights had warped. I just assumed I had put something too close to the lights. But now that I think about it, the problem was caused because the lights don't always go off when the doors close.
Also, we've had to have the door seals replaced because they cracked and split open. The new ones started to splinter, too. I thought I had read the consumer satisfaction reviews on this product before I bought it but I must have been reading the wrong reviews.
I don't think we've lost any food as a result but I'm fairly certain the problem would have started a fire had we not spotted it when we did. The lightbulbs had already turned black.
Anne of Ocala FL (04/24/08) In January of '07 we bought a bottom load refrig/freezer at Home Depot. Since then we have had to have it replaced twice. We are on our 3rd refrigerator and a rat-ta-tat noise is coming from the unit. No one seems to know what is wrong. Everything is working OK It's just noisy. Someone said it could be the freon?
Just inconvenient.
Sal of Quakertown PA (04/23/08) I spent 1800.00 on a french door bottom freezer, about 8 months after I had it the right side door latch broke. We called Best Buy where we purchased it and they said we would have to call LG and that it was out of warranty. We waited for ever to speak to someone but could not wait any longer. Last night the left side broke.
By reading some of the other complaints it is an obvious problem and poor quality parts. I can't believe with all of the technology we have now a days that the doors (which are always being used) would be made out of such crap. For what we all have paid for these units we should get better and longer service out of them. The workmanship and customer service in this company needs help, to say the least. if anyone decides to start a class action suit I'm in.
Erika of Marlton NJ (04/23/08) Bought new LG Refrigerator and the ice dispenser never worked from day one ! LG sent out appliance repair people to try and replace parts ... I finally gave up because I am afraid they will totally break the new refrigerator by trying to take it apart so many times ! I read a lot of complaints on line concerning this same model
LG SXS Refrigerator LSC26905, all concerning this ice maker ! This was my first time buying an LG product, and I will NEVER buy one again, ever !!
Mary of San Luis Obispo CA (04/22/08) Wow I am so glad I found this website and read everyone's comments regarding their LG nightmare. I too own a side by side bought in 2006 from Home Depot. The ice maker decides to quit on us every couple of months. The first time this happenend I called LG to see what could be done or if they had a fix for it. Of course it was off warranity so they recommended several service companies to call. I started calling them to see if someone could come out and fix the problem and was told by everyone that they do not work on LG appliances. So I called LG back and told the service rep that she needed to remove those people from their list. Then she proceeded to try and help me by asking me when was the last time I changed the water filter in the refrigerator she thought that could be the problem and she also suggested that I turn the ice maker off and place a warm wash cloth onto the icemaker to do I don't know what.
So I first went to Home Depot bought the filter then put the washcloth onto the icemaker, waited a few hours as she suggested and turned it back on. It still didn't work. So when my husband got home from work that evening we were discussing it and thought maybe our osmosis system under the sink wasn't putting out enough pressure to send water to the refrigerator so the next day I go to Costco and by a new osmosis system and yes it did not fix the problem either.
So since I have a very smart husband he pulled the refrigerator out behind the wall removed a tube and found water had froze into the tube which is why we don't get ice. So he removes the tube and runs it under warm water to remove the ice, puts it back together then we start getting ice until the tube freezes up again and again! Well after reading everyone's story we have just decided to sell the thing and buy something else and trust me it won't be a LG. If there is a class action suit please make sure we are included.
Gayle of Woodbury MN (04/21/08) We have a less then two year old LG French door Refrig. The wheels that guide the bins have broken off the side walls! They claim it is cosmedic.I have a refrig 10 years old in the garage that has never had a broke glide or draw. LG is made out of cheap stuff! I would recoomenc it!
Best Buy no help cause I paid for service contract, but I can order drawers myself form anywhere! As far as I'm concerned,don't buy service contracts!
Felicia of Marco Island FL (04/12/08) This is the second time since I purchased the LG French Door refrigerator (07-20-06)with the extended warranty that the icemaker has resulted in water in the freezer and the ice cube tray a block of ice, the inside dripping. It's a Saturday and nobody can come out to fix it again. I'm thoroughly disgusted. I thought this was a reputable product. I see that I'm wrong
Over $500 worth of food has thawed out. I'm only one person in the household. I have to throw everything out. I want restitution for my food and they should have weekend service. What am I paying for if I have to wait until Monday to get this fixed? I'm furious! At 72 years of age, I can't take this stress!
Tiffany of Portland OR (04/07/08) We purchased a bottom mount french door LG refrigerator and like many people here am very frustrated by the customer service department. We discovered that the lights were not going off when the doors closed and had melted the entire plastic covering to the point that we had to rip it off to remove the light bulbs. Of course, we called and tried for some remedy from LG but were told to call a local repair center and our warranty has expired so it will be at our expense.
We spent $2,300 on this refrigerator and had done a lot of hunting to find one with the features we were looking for. We asked all the salespeople what they thought of the LG name and they said LG builds a quality product. I would have to disagree! Conveniently for them, the systems start failing after the warranty is up. I will make it my mission to spread the word about the poor quality and customer service of LG. I have already spoken to the company that we purchased from to tell him of the problems. Hopefully, someone will develop a conscience and stop peddling substandard products!
Frank of Seale, AL (03/30/08) Approximately one and a half year ago I purchased a LG side by side refrigerator. Shortly after it was a year old it began to spill water along the freezer wall from the ice maker. I reported this to Best Buy, they quickly informed me that the unit was no longer under warranty. I was given a 1-800 number to a service rep that reportedly had some experience in repairing LG units. After several calls I spoke with a service person whom advise me that it would cost me $75 dollars to come out and that the ice maker unit would have to be replaced, at cost to me.
I am very disappointed with both LG and BEST BUY. I though that I was purchasing a quality product.
David of Crawfordville FL (03/17/08) I purchased an LG side by side Refrigerator #LRSC26925TT. Along with that I purchased a dishwasher, washer and a eryer, all from Lowe's Home Improvement for our new home. After 8 or so months, I noticed some water freezing down the side of the freezer and on top of some food items. Then I noticed the ice was one solid block of ice. Finally I called LG Customer Service (where you're not a customer nor do you get service). At that time the refrigerator was 12.5 months old. I was told it was no longer under warranty and to call their local repair man that they recommended. The service man came (Nick) from VIP Inc. Appliance Repairs (great guy). He tried to get the ice maker repaired under warranty but had no luck. He installed the new ice maker which was also defective. Then I called LG to alert them of the problem and told them this is the second ice maker in a week; it must be defective. They didn't want to hear it. It was Out of Warranty. That cost was all mine! That was back in August of 2007.
Here I am again with a broken ice maker doing the same thing. I called the repair man today, March 17, 2008, and the warranty on the ice maker was only for 90 days. Time for a new one; I am yet to find out the cost! A recall would help.....
The ice maker cost for the replacement part was $89.95, plus a $55.00 service call fee: Total of $153.57 with the tax. There needs to be a class action suit against this company, and I will be the first one to sign up. It's not the money--it was how I was treated (GARBAGE). Their Customer Service leaves a lot to be desired. If I treated my customers this way, I would be homeless. BYE BYE, LG. Please fade away as quickly as you came into being. LG is NOT good.
Thomas of North Bay Village FL (03/12/08) I bought an LG side by side refrigerator from Home Depot Aug. 21, 2005 for $1499. My experiences with fragile parts, ice cubes spilling out of their container, and the difficulty of finding anyone who will service the unit are much as those reported by others. Every other month the racket produced by the blower fan indicates that the interior has iced up. Occasionally the LED panel indicates an FF error. LG advised me to turn off the refrigerator for three hours to allow the frost to melt. Each time the contents of the freezer must be placed in a styrofoam chest and the drawers and racks removed so that ice can be removed and melted water sponged out.
Had this happened once or twice, I probably could live with it. But it is occurring about every 60 days! I suspect that a freeze-up while I'm out of town will result in the fan motor burning out and the loss of all food.
This is more than a minor annoyance. I shouldn't have to worry about the consequences of being away from home. I shouldn't have to scramble to save food every other month.
Sheri of Los Angeles CA (03/10/08) I have had the same problems with my LG French Door bottom freezer refrigerator as many others who have posted here. I enthusiastically bought model LRFC2750CW in the fall of 2006. But from the beginning, we've had issues with ice buildup in the back of the freezer and ice crusting over on the foods I keep in the top sliding freezer shelf. Sadly, at this point, that's the only ice that is being produced in our freezer, since the actual ice maker conked out within the first year. In November of 2006, after about two months with our new fridge, I called LG's customer service to report the frost buildup problem. I was told that this was because we were repeatedly leaving the freezer door open without realizing it, and was instructed to unplug the unit and allow it to defrost, which I did. I have two kids who aren't always careful, so I was willing to believe this was our fault.
We began to pay much more attention to shutting the bottom freezer door, but the problem worsened. After the first six months, I had to manually defrost the refrigerator with the blow dryer and the whole bit again. The ice/frost buildup went away, but only temporarily. After a few more months the freezer frost came back, and the fridge began to make a loud rumbling sound - I mean REALLY loud. When I called LG back, I got the same story: It was our fault, somehow I must have left the door open. But we didn't. I was instructed to manually defrost it again, which I did; and it got rid of the ice buildup but not the noise. The loud rumbling persisted, and finally after a year the entire unit died. I had to call out an appliance repair person - not an LG recommended person, but someone I found on my own. He told me off the bat that LG's are no good and showed me the extensive ice buildup on the coils behind the back wall of the freezer. The units have a defect that allows air to seep in, either through faulty seals or through the ice maker, he wasn't sure how; but something is structurally wrong.
A few hundred dollars later the problem was fixed, and the refrigerator and freezer started working again. But he warned me that as long as I had the LG, I'd need to manually defrost it as a preventive measure every few months because this would be a recurring problem. He was right. My last defrosting was just last week. Oh, and also the bottom drawer freezer drawer handle is irreparably loose; and repeated efforts to tighten it, glue it, whatever, to affix it securely to the door, have failed. Given the high price of this appliance, there is no excuse for the cheap plastic pieces used to manufacture the refrigerator. I will never buy another LG product and don't recommend the LG brand to anyone else.
Donna of Rockmart GA (03/06/08) I purchased a new fridge May 2006 from Home Depot. I liked the LG LSC 26905TT and just knew I was buying a good product. Well guess what? The ice maker went out after l5 months. I called customer service, and they said "too bad due to the warranty time limit". They gave me the name of several appliance repair stores to call. Not one of the services I called will repair my ice maker. I am told they cannot get parts or a manual from LG to show them how to do the repairs. What am I to do? Buy a new one? (I think not since I paid high $'s for this appliance.)
I plan on purchasing a new stove and dishwasher, but it will not be a product with the LG name on it. I will pay for the cheapest ones I can find and throw them away when they quit working. Thanks for nothing, LG. I think their products, warranty, and service are horrible. Hope anyone reading this will think 2 or 3 times before they give LG their money!
Still trying to find someone to fix my fridge.
Geoff of Spring TX (03/04/08) I have purchased 2 LG refrigerators in the past 3 years. The first one I purchased 3 years ago. It is a LRBN2251. Within the first week of delivery the temperature controls malfunctioned and needed to be replaced. This was covered by the warranty. Now, however, the compressor has failed and needs to be replaced. I will have to pay for this as it is no longer under warranty. All of the food in the freezer was lost.
The other refrigerator was purchased in August of 2006. It is an LFX25960SB. I have had an ongoing problem with the flapper door on the ice maker staying stuck open and letting the cold air out. LG repaired the door while it was under warranty, but the problem continued to exist past the warranty period. All they say is "Sorry". Now I have 2 LG refrigerators that are broken and will have to pay out hundreds of dollars to repair them. I can understand having a problem with one unit, but both have been problems. Do not buy LG products! If you must, then buy an extended warranty. You will need it.
Catherine of Dallas TX (02/11/08) I originally bought a bottom mount LG Refrigerator (only 1 door on top) in April 2005 from Fry's Electronics. It was a huge deal for me, my first big, fancy, stainless steel appliance. There were problems from the beginning. Constant frost in huge blocks all over the freezer. Then dripping water on the floor. The freezer door also didn't have enough pull/stick and never closed tightly (not a good seal). The repair man sent under the LG refrigerator was a joke. He blamed us for not closing the freezer all the way, when it didn't matter how tight you closed it - the seal just wasn't good. Then he would ask to borrow a hair dryer and would melt the ice and act as if it was good as new. This must have happened 3-4 times. Then there was the ice maker. First, the design is bad and the ice all falls out of the tray and all over the freezer making a huge mess. Mine in particular got a hole in the line to the ice maker on the back of the fridge. Every time water went into the ice maker, it sprayed my wall. This happened over a period of time and made a huge line down the wall, ruining my venetian plaster and getting it all over my tile floor. Of course LG didn't pay for this repair - I had to have a contractor do it at my cost.
Before this refrigerator was out of the one year warranty, they finally got me a new unit. This time, the slightly upgraded bottom mount with the 2 French doors. Relief at last, I thought. Not so much. The new version has had multiple problems, including the massive frost build-up and lack of a good seal on the freezer. Oh, and the ice bin design is there as well. Then add to that, every few months it starts to roar. You have to unplug, defrost, lose all your food and hope for the best. You might be lucky that it works without roaring when you plug it in. That's the fan, which we've already replaced once. Best Buy repaired, but it was over 90 days ago so we are out of luck. We'll likely have to replace this fan. Then the reservoir tank broke, so water everywhere. That got fixed, buy hey, we've still got water all over the kitchen floor. We have multiple reasons for our kitchen floor being covered in water, and they can't find all the sources. My husband and I will likely buy something new AND NOT LG. We're thinking about taking this old one out and shooting it with guns and just destroying it. We'll enjoy every minute of it. What else would we do with it? I wouldn't wish this nightmare on anyone.
10+ service calls, taking time out of my work day (or my husband's). Of what I can remember on this new model: $45 service fee, $75 reservoir, $125 fan.
Tim of Phoenix AZ (01/30/08) Same story, bought the fancy side by side french door bottom freezer SS LG fridge for $2500 some odd dollars delivered 12/06. every few months the ice fans take a dump. All service work is farmed out by LG which is really nice for LG and a real pain for us (good long term repeat business plan LG) Obviously we are paying for the R&D LG could not do due to the rush of getting another new and improved gadget on the market- this being french doors with ice and water on the door. Also obvious is the repeated problems related to the new gadgetry so I asked LG for some assistance ie: we all know this problem is not going away before my warranty is up, you need to step up and continue to fund ice fan replacement indefinately. LG's respose: yeah right. So like we all do- I caved, bought an extended warranty for $120. fridge is now on its 3rd set of ice fans waiting on parts for the 4th go around. while this ice fans are down , no water can be dispensed either (hey, what do you want for $2500?).
The real issue here is the character of LG, since this dynamic is not new- thousands of companies and thousands of products have played this out thousands of times before. If they were concerned about long term market share and repeat business they would NOT be doing what they are doing which is saddling us with unacceptable performance and inconvenience. So, unless a class action changes their modus, our only recourse is bad press.
LG should be embarrassed and out of business soon.
3-4 weeks no ice or water each occurrence. Babysit house/time off work to allow repair/band-aid work. Frustration from incorrect or broken parts orders yada yada. This is ridiculous.
G. of Metairie LA (01/23/08) Purchased refrigerator approx July/06. Today noted burning odor from the unit and found that the plastic lenses cover and body for the interior lighting was burning/melting. Found that the two light bulbs get extremely hot and were not turning off when the doors are closed. Apparently the switches above the doors are not functioning or other faulty wiring must be present. I will contact a local repair technician to troubleshoot and repair. Note that I am now disappointed with LG quality and probably will not recommend nor purchase LG products in the future. Life is NOT good when you almost experienced a fire in your home because of a faulty door switch on your refrig. How are you supposed to know that the interior lights are shutting off when the doors are closed? A simple timer switch to shut of the lights after a few minutes would be the fix for this potentially life threatening fire hazard. LG prducts owned include the LFX25960 refrigerator, a television, LMVM 2075ST microwave oven, two cell phones etc. I am a home builder and have purchased/installed LG appliances in many of the homes constructed in the past. Won't be buying LG in the future.
Steve of Norwich CT (01/16/08) I bought a brand new $1,600 LG refrigerator which apparently has a bad defrost system and failed after 2 weeks of operation. I am on my third service call with their authorized rep who needs to order more parts and says they get more calls on this brand than any other. I want my money back, and I wish I had bought a Kenmore.
Anticipate loosing $500 pay due to time off waiting for technician. Will lose an unknown amount of money food as I now will have to shut the refrigerator down for 24 hours before the next service call. Will probably have to pay to dispose of this hunk of junk, and will need a new refrigerator.
John of Georgetown TX (01/07/08) Tomorrow will be the 4th service call for a defective ice maker for my LG refrigerator purchased from Home Depot in August 2007. I have dealt with the local service company per LG's web site instructions. The local guy tells me that he has trouble getting parts and that there is no one at LG that will talk to him. This has gone on for several months now.
Finally, I called LG. I spent over 30 minutes on the phone today w/LG's customer service department. Zero satisfaction. They really do not care about their customers. I also bought a washer and dryer at the same time that I purchased the fridge. I will never again buy an LG product, and I would urge others not to as well. Not only are they very expensive, they really don't work all that well.
Edward of Mission OTHER (01/03/08) I purchased an LG side by side refrigerator from Future Shop, and in May of 2007 the ice maker failed. We called LG, and they told us to call Transglobal appliance repair. A tech by the name of Mike came a few weeks later and replaced a part on the ice maker. The ice maker still did not work, and now there was a new issue: it leaked water whenever the water dispenser was used. We called again, and Mike came again and said he would order some parts. Four weeks later and no calls from them; I decided to call. Transglobal told us the tech had written NFF on the work order (no fault found) and that the case was closed. So they sent the tech again, and again he said he would order some parts; but 3-4 weeks later we had still not heard from him, so I called a third time. Now their excuse was that the work order was filled out improperly and nothing was ordered. Mike had not bothered to follow-up or fix his second mistake.
So now I called LG and demanded a different company or tech come to fix it. They called back and said that was impossible. So again Mike was sent; this time he actually brought a new ice maker, but still was unable to fix the water leak. With the ice maker repaired, he said he'd call as soon as the part was in for the water leak. No call again. So I called him directly; he said he had the part and would come next week. He did not. I called LG again, very upset, and requested they send a different tech. They said okay, but still Mike was sent. He took apart the fridge and found he had ordered the wrong part (did not look it up during the prior visit). So again weeks went by with no calls from him or anyone else, and nothing was happening until I called him again. He had the part and said he'd be available in one week. He did not show up again: you can see the repetition of this. Finally he came (after I called again), but this time, rather than replace the part, he patched the leak with some putty and said he would call in a week to come in and complete the repair. That was 1.5 months ago.
I am now attempting to deal with LG supervisors alone; but 3 weeks ago I called one, and he promised a new fridge or a repair by a different tech within the week. I have not heard from him, or anyone else from either LG or Transglobal since, and I have left 4 messages with LG. I have been patient and have not once raised my voice at them. I have been reasonable when they have not. I am at my wit's end, and I don't appear to have any recourse. It is now Jan 2008, and my fridge has been broken for 7 months. My pregnant wife has not been able to use the filtered water dispenser.
John of Bay Village OH (12/22/07) I purchased a side by side LG refrigerator from HH Gregg in the Cleveland area in December 2007. It cost around $850 on sale. The very first time my son opened the refrigerator, one of the plastic drawer ends broke in half. The delivery truck was literally still in my driveway. I chalked it up to bad luck and called LG, and they agreed to mail me a replacement drawer immediately, free of charge. About 8 hours later, my daughter opened up the refrigerator and the same thing happened to a different drawer. That made 2 broken drawers in 8 hours - whereas my prior refrigerator my kids never broke in 15 years. I chalked it up to cheap parts and called LG again. LG agreed to send me two replacement drawers, free of charge, instead of one. Instead of having the truck driver hook up the water line, I paid one of my clients, who is in the commercial refrigeration business, to hook up the water line as I wanted it done correctly. He did so. The water line worked perfectly. However, the new refrigerator would not make a singe ice cube.
I called LG and they told me how to reset it and to wait 12 hours. We reset it and waited 3 more days. Still no ices cubes. The scary part was we could hear water going somewhere to the icemaker. The refrigerator was not making ice, it was not leaking, but water was going somewhere. I had visions of this refrigerator popping like a balloon and flooding the house. After 9 days, and no ice, we called HH Gregg, which has a 10-day return policy, and told them to come get it. They did so. I went back to HH Gregg and paid another $450 more and got a Whirlpool Gold Series side by side refrigerator, which has worked perfectly and which began making ice immediately. Funny thing was, when the guys were loading the lemon LG back on their truck, all the pent up water started gushing out, swamping their truck but not my house! I will never buy an LG appliance again. It is not too much to ask for a brand new refrigerator not to break drawers, like they are straw, and to make ice. Be forewarned about LG refrigerators!
Carol of Brookhaven MS (12/19/07) I bought an LG refrigerator at Home Depot in Brookhaven, Ms. Six weeks later the ice maker quit working. I called Customer Service. They found someone to come out and service it. They said that the service tech would be calling me soon. They gave me the telephone number of the Service tech and the name of their company. I waited all that day and the next day. The service tech never called. I called the telephone number, and they said LG had not contacted them. I called LG back and told them. Every time they assure me that they will get someone out here. It never happens. I've called at least 5 times, and this has been going on for almost four weeks--the conversations and lies to me . Last time LG called they promised me that my ice maker had been shipped, and the service tech should get it by the end of the week. I called the service tech yesterday, and he has not heard from them. It will soon be a month that we have been buying ice. I have a $1740.67 refrigerator that I wish I had never bought. I also talked with the salesman that sold me the appliance. He said that they didn't deal with that. I had to talk to LG.
Out $1740.67, plus I bought an extended 2 year warranty that was $59.00. I also have the frustration of dealing with people who don't care for their customers.
Debbie of Gulf Breeze FL (12/17/07) I purchased an LG refrigerator 11/06. I have had repeated breakdowns of the icemaker. I have spoken to LG every time, and they do send someone out to repair it. However the warrenty is now up, and they just replaced the 4th ice maker in 13 months. I have to wait each time to have someone come out and repair it. After looking on line I have found out that this is an issue with the french door refrigerators and nothing is being done by the company to rectify the issue. They just keep sending someone out until they no longer wish to deal with the issue. I have spent almost three thousand dollars on this fridge, I think I should have some ice and it should work. I will never purchase another LG product again. I feel that the customer service people are just to passify the customer for the time the fridge is under warranty. They don't do anything to change the problem and it is a problem. I now see many people with the same problem. What is my recourse? At this point I do not know if I have any rights at all. I feel like it is my fault that I purchased a faulty product and I have to live with it or pay to replace it. There is no reasoning with them on the phone either. They insist they need to send a service man to verify that it is the same issue, then when the fidge if fixed they say they can not do anything because the unit is now working, and it keeps going around in a circle unitl you reach the end of your warranty....not nice at all, and Life is not so good with my LG fridge either~!
Robert of Valentines VA (12/16/07) We have a LFX25960TT refrigerator that ever so often the lights will not go off when the doors are closed. I have figure out how to reset the computer using a sequence describe on the back of the refrigerator. I have noticed a lot of postings about people having this type of LG refrigerator and the lights not going off and melting the inside of the refrigerator. Based on how many posting I have come across this really seems like a recall problem. We have a service contract and will be having someone come by to look at the problem. But I have to keep a watch on the refrigerator to make sure that the light do go off when the doors close otherwise I will have the smelly melting plastic that I have read about other users having (I have smelled the plastic starting to melt/ burn and realized what the problem was).
Nothing as of yet, but I wonder what would happen if I were not home and this glich happend, could the refrig go on fire?
Julie of Pt. Charlotte, FL (12/15/07) We bought a pricey stainless steel R/F. Almost immediately the doors looked streaked. I called LG and they told me the doors have a 30 day warranty!
They asked what I cleaned it with. Well, I was using the small container of stainless steel cleaner that came in the plastic envelope with the paper work. Now I was really in trouble because I wasn't cleaning the unit the way the paperwork said!
A month or so later, we noticed that the STAINLESS STEEL doors were RUSTING! We finally managed to have Home Depot intervene and the doors were replaced after 5 months of complaining. Now after 3 months, the freezer door is rusting and no, I am not using stainless steel cleaner. I follow LGs instruction to the letter and the rust this time is much worse than on the original doors.
I wonder why our other stainless steel appliances by other manufactures aren't having the same problem, nor our stainless steel outdoor grill that looks like the day we bought it 5 years ago!
Donna of Red Bluff CA (12/03/07) One year after purchasing from Home Depot, the switch that turns off the inside light quit working and the plastic around bulb and digital temperature gauges melted.
Due to the distortion from melting, I had to tape the case to the inside of the refrigerator. It is unsightly besides being dark inside. Home Depot says nothing they can do and LG says there is nothing they can do.
Marie of Vero Beach FL (11/28/07) I purchased my LG over/under refrigerator in June, 2006. In May, 2007, the appliance stopped cooling or freezing. I called the seller, Appliance Direct (never buy from them!) and was told they had no service for the appliances that they sold. I was then told to call the manufacturer, which I did. They furnished 3-4 service outlets, three of which no longer serviced LG because of the difficulty of obtaining parts. The fourth facility could not schedule me until almost seven days later. They eventually showed up and replaced the main board (computer) and defrost control. They also replaced the rusting slides which made the drawers difficult to open.
Yesterday, November of 2007, the unit made loud noises and the upper refrigerator unit was not as cool as usual. I called the repairman who serviced the unit in 2006 and, two calls later received a response but they could not provide service until the following week. I found a local repairman who actually came out that day. He informs me I need a new fan, however, he does not have the part and will try to get it sent overnight, but no guarantees. I'm just glad someone showed up. I am now on my way, AGAIN, to purchase styrafoam ice chests and ice to avoid losing over $300 in groceries which we recently purchased. I am not happy. As an aside, the ice maker of this lemon has an ice tray which when full does not shut off and simply allows excess ice to fall into the freezer compartment. The service reply was that the Koreans do not use ice, therefore, they did not design the unit to hold the excess ice generated by the ice maker. What? Never again will I buy LG anything.
To date, the first grocery loss was in excess of $300. I will probably lose about $200 this time. The next failure will result in buying a SubZero, which start around $4,000. I've had it.
Gregg of Sarasota FL (11/20/07) After reading some cases guess I am lucky to have gotten almost 3 years out of my LG refrigerator. But it did stop refrigerating. Called LG warranty number and there were no authorized service personnel in my area and any outside my area only have voicemail and they never called back. The customer service guy said it's ok just use someone local if you like it's still covered under warranty. I did and got the refrigerator fixed. It was a leak in the sealed system which has a seven year warranty. LG says since the tech repaired the leak instead of replacing a part the sealed system was not under warranty. Even though nothing was wrong with the compressor or evaporator or condenser. You MUST replace one of these to get it fixed under warranty. Doesn't matter if they are not bad the customer service rep told me, just have to replace one of the parts to have it covered. You believe that? I will never buy LG again.
Just out about $400 for the repair and multiple long lasting phone calls to warranty customer service.
Cathy of Slidell LA (11/16/07) I had to replace my refrigerator after Hurricane Katrina. I thought by buying a LG side by side I was getting a good product. I would not by another LG product. After about a year and a half, the ice maker starting leaking water down the side wall of the freezer which would in turn freeze. I have a wall of ice down the side of my freezer and ice all over everything that the water leaked on. The ice maker doesn't work half of the time either.It is not under warrenty anymore, so I am not going to try to get it fixed because of all of the complaints I see about LG. I will just make sure to tell everyone I know to not buy anything made by LG.
Kathy of Burlington CT (11/03/07) After reading many other complaints about LG refrigerators, I found I have a similar problem. My bottom freezer gets ice build up on the back of the freezer. This happens every few months. I am able to defrost it, so I haven't had to call and deal with any LG representatives. Also, the plastic frame on one of the refrigerators shelves broke and I am having trouble finding a parts store that carries it. My refrigerator is only 2 years old. It seems that the parts are made of cheap plastic. I will never buy another LG product again either.
Bob of Woodbury MN (10/26/07) I have the above listed Refrigerator, Ser: 607KRSB01278. The unit was delivered on Aug 23rd, 2006. Then installed on Sept 25th, 2006. We started having problems with the Ice maker in January, 2007. I contacted LG and you sent me to Plaza TV and Appliance, 651-457-1196 (Chuck). This took approx. a month. They informed me that since the unit wasn't bought from them that I essentially go to the bottom of their list. It took two weeks for someone to look at the fridge, I had informed them that they would need an Ice maker. (I am an electronic service Tech) The tech showed up and said he needed an Ice maker. It took two more weeks for the Ice maker to arrive. This Ice maker worked for about a month and went out again. I called LG and complained about the last service I recieved from Plaza TV and Appliance. The gave me the number to Perrys Appliance and Repair. I was very impressed with Perry's. They showed up the following day. Ordered the Ice maker and had it in in a week. That Ice maker went out again in July. Perry's came out and replaced again under warranty. Now, less than three months later, the ice maker went out again. I called LG (1-800-243-0000)on 25th of Oct at 9:40PM. I talked to a receptionist named Danny. His answer was the unit is out of warranty and he could not help. I asked to speak to his supervisor, he said the unit was out of warranty and nothing could be done. I asked again if I could speak with someone who could help in this matter, Danny said that the unit is out of warranty and nothing could be done.
I feel that if a product has been down three times, ($2399.00) I shouldn't be treated with the attitude that I am trying to get something for free. Also I am tired of having to give your operators the same information over and over again. You have this information on file, also you should have on file how many times this refrigerator has been repaired. Thats why they have serial numbers. All I want is a working product. I dont know if there is some kind of problem with the Ice makers or what, I don't feel I should have to pay for something that hasn't been repaired correctly(nothing against Perry's) or the problem hasn't been addressed.
I will never purchase another LG product. I will also let every single person I get in contact with, to buy any product but an LG.
Bob Harrington
Four days off work, Approx. $800.00
Michel of Bruner MO (10/26/07) My husband and I bought new appliances for our new house in Oct. 2006. I purchased all Maytag appliances except for an LG refrigerator. The sales person told me that the Maytag that matched our other appliances, had several recalls. She said that the LG had the same features. HAH!! I have a french door refrigerator with a bottom freezer and ice in the refrigerator door. My refrigerator freezes my vegetables in the bins. I had the bins replaced in January of 2007 and the same thing happened again. I called the company I bought it from and another service company came to the house in July. I have had 3 house calls from this company and they are told by LG that another part needs to be replaced each time. I have had the main board replaced and now I am supposed to have a seal on the freezer section replaced. I am very disappointed with this refrigerator. I will NEVER own another LG refrigerator!!!
I have had to throw out lots of food that froze even on the shelves on top the food freezes.I
C of Seabrook NH (10/17/07) I purchased an LG refrigerator/freezer in Nov. 06. 2 months later I had to have the ice machine fan motor replaced. Then 4 months later I had to have an evaporter fan replaced. Now in Oct 07 I need to have a new freezer door, door hinges, door rails, gasket and defrost control replaced. When I contacted LG they told me that my complaints help them better their products and as long as they can fix the problem(s) they will. I will not get a new unit because my problems do not warrant that.
Doesn't LG realize that the public that purchases their products and that need repairs have to take time off from work to have a service man come out and dignose the problem and then order the parts and then they have to take MORE time off of work to have them fix the problem?
Dena of Minco OK (10/09/07) I recently(9/10/07) purchased an LG refrigerator Model LFX25960ST. In the beginning I smelt hot plastic when loading the refrigerator. I realized this was caused by the lights and thought I was because the door had been open for along time and that everything was new. About 2 weeks later I noticed it again, but the smell went away. Today 28 days after purchase I opened my refrigerator to find that it was 72 degrees on the top shelf and 32 degrees in the bottom crispers. I again noticed the burning plastic smell, along with the aroma of spoiled groceries.
As it turns out I contacted LG and they set up a service call for today. When the repair man came he informed me that the interior of my refrigerator was melting from the lights not going out when the doors were shut and that the unit is unrepairable. He stated that he would forward the information to LG and someone from there would contact me today. Well it is 11pm here and no call from LG yet. I was also informed that LG may not replace the unit as it is not standard practice of the company. My inside of my refrigerator is bubbled like someone took a torch to it and I'm supposed to accept that there is nothing that can be done.
Phil of Blairsville GA (10/07/07) Purchased a side by side LG Refrigerator with bottom freezer from Home Depot in August 06. The freezer stoped working in September 06. Called LG and they sent me to a service rep. He said LG knew they had hundereds of these refrigerators with bad mother boards and controlers. He said they chose to sell them anyway. He said he had worked on hundreds of them in my area of Georgia. He fixed it in Sep. 06. Now in Sep 07 the same thing is wrong with it again the Freezer stopped working.
I call LG service, they told me the warranty had expired a couple weeks prior and I was now on my own. I paid $1800 for the refrigerator and how a couple weeks more than one year I have a non working freezer. I called the service technicians that worked on it previously and they told me they no longer worked on LG appliances because the LG service people would not pay them and were very rude.
G of Middletown RI (09/14/07) purchased LG french door refrigerator from a Home Depot . purchase price 1,400 with one year warranty on parts. one month after warranty ran out the automatic defrost unit stopped working and fan motor burned out....now we have an expensive refrigerator without a functioning freezer section...I have lost food five separate times and have given up.
I have read numerous complaints about this company now, and believe they know about the problem and have not recalled these, nor fixed the problems with their product.
Bill of Hollywood FL (09/03/07) I had the exact same problem as Mark from Sacramento. Error messages, having my freezer stop, and everything thawing out THREE TIMES. It took months to repair it, and the catch on the upper right French door has broken THREE TIMES, and the part is very expensive now that it's off warranty. I'm buying a new fridge and sending this one to the landfill. Crappy product, crappy service response from both BEST BUY and LG. Never again will I do business with either of them.
Food spoiled three times; had to replace that. Took days off work waiting for the repairman, because they could only give me a 9-5 window.
Mark of Sacramento, CA (08/30/07) Bought LG from Home Depot about 1.5 years ago. Unit looks good, with stainless steel, but is a lemon. The ice maker drips water into the ice bin and then freezes solid. Because the ice was solid,the torque broke the plastic side mount and the bin now sags. This problem started happening from the beginning.
LG says they know about the design flaw but will not replace.
Linda of Channelview TX (08/24/07) I bought an $1800 LG refrigerator from Home Depot in January 2006. In July of 2007 the icemaker stopped working, I discovered ice buildup on the back wall of the freezer and some of my vegetables were freezing. LG had me to turn up the fridge and the freezer and gave me a half dozen numbers to call for service. After about 2 weeks of runaround, being hung up on, promises of service, the bottom line turned out to be that no one would come to my area for service or they no longer worked on LG appliances. I live about 5 miles from the Home Depot that I bought the fridge from.
Home Depot says call LG and LG says call Home Depot. I called all local repair services and got nowhere. Finally was told by Home Depot to go online to find someone. Neither Home Depot nor LG could do a thing to help me. If my fridge was under warranty, it would be a different story. Home Depot could send a tech. What difference does it make whether it's warranty or cash pay?
Karen of Johnston RI (08/23/07) I bought an LG fridge 8/26/06 delivered 8/30/06. The fridge has not been able to make ice for 2 months. Service has been to my house 3 times and replaces parts and still no ice. For 1,800.00 I should be able to have the ice maker work. I called the service department several times and have asked to speak to a supervisor. Supervisors are not available and they will return your call in 48 to 72 hours.
The fridge has a one year warrenty so LG must be waiting until the 26th to call me back. I also believe that the warranty should start from the date that a consumer takes delivery not when they bought it.
Ray of East Setauket NY (08/22/07) from what I have read, LG has some serious design flaws in their french door, bottom freezers. They seem to let these things go and people have wasted as much as 2500.00 on units that don't work well or at all .
has anyone thought of a class action suit against the company. From all the complaints I have read, this is the way to go. At least make them pay out some serious cash for ripping off people. My refrigerator was almost 2500.00 and is less than two years old. Now the freezer is malfinctioning. I don't have any doubt that LG won't be able to fix the problem.
A very expensive unit that dpes not work properly. Let alone the time spent with the peopple on the phone
Chaplens of Corvallis OR (08/21/07) LG fridgerator french door/bottom freezer owned almost 2 years. Unusual noises started 2 days ago. Repair person said a week to come and look at it. This morning error code FF on panels and fridge is defrosting. Looks from research on internet we will be out $$$ and loose a food - this coming 4 days prior to a large birthday party for my child.
Loss of food. Unknown repair costs as of course out of warrenty
Sue of Hermantown MN (08/16/07) LG refrigerator with bottom freezer purchased 5/28/06 from Best Buy. Within Warranty period the bottom freezer had ice jam that built up in the back and stopped working. The appliance repair person stated that it was a recurrent problem for LG and they were working on a fix. I asked if the problem was fixed or would return. I was told it would return but that LG would fix the problem (I had expressed concern that the warranty would expire) stating he thought LG would stand by their product. Now 8/07 our freezer has again stopped working and we have been told the repair will be 344.55 (a new conrol board). Both the aplliance company and I have both tried to seek answers from LG. As we stand, I have been refused any warranty coverage and have asked to speak to a supervisor. I was put on hold for about 15 minutes and then was told a supervisor would not speak to me. I requested a return call and was told it would not be for at least 24-48 hours. We'll see! I feel like LG (Life is Good) only applies to the company and not to its customers!
Twice I have lost the entire contents of my freezer amounting to hundreds of dollars. I paid 1818.98 for the new unit. It is summer and the freezer does not work.
Jack of Sacramento CA (08/11/07) This is a follow-up from my complaint about a refrigerator problem. After receiving no resolution from the customer service department (using the number supplied with the warranty), I decided to contact LG's Corporate office using email) to see if I could get someone to listen to my problem. Upon doing so, I received a reply with a number to call. This individual was in direct opposite to the previous experience I endured. Within 2 minutes he apologized and authorized the repair work. So I guess my major complaint now is in the manner in which this whole thing was handled from the beginning. Perhaps it's their customer service department that needs some re-training handling customer product problems. I feel gratified that I was able to resolve my situation, but this experience has left me with a bad opinion of LG and I would not consider purchasing any of their products in the future.
Jack of Sacramento CA (08/08/07) Purchased refrigerator Apr 2006 from Best Buy. In Apr 2007 I noticed a large build-up of ice coating the rear of the freezer portion of the refrigerator. I contacted LG, as the refrigerator was still under warranty. They sent out their repair person, who stated air must be coming in from the rear of the freezer (evidently there was a small opening in the back - according to him). He plugged it up and left.
Now, 3 months later I have the identical problem. In contacting LG they said it was out of warranty and referred me to a local appliance repair business, for which I had to pay just to diagnosis the problem. It was determined that the control board needed to be replaced at a cost (including labor) of $400. I contacted LG to report this information and complain that the original repair did not solve the problem, and ask that they assume resposiblity and repair the refrigerator at their expense.
After explaining the situation, I was told that the warranty had expired, and there was nothing they could do. It was apparent this person wasn't going to budge! I asked for a supervisor or manager - was put on hold for 5 minutes - and, as I see indicated in other reports on your site, I was informed there were none available, and someone would get back to me within 48-72 hours. This is a blatant method of disregarding a complaint.
Kate of Atlanta GA (07/18/07) Our LG refrigerator is only two years old, and has had nothing but problems. Had an error code that said Er dh and we called a service contractor. First was diagnosed as a bad fan motor, and had to wait a week for the part. Came back to install the part, we paid $270, but error came back several hours later. Service tech came back for a third visit and said another part was faulty also, the defrost heater. Waited another week for the part to come in, and that part was intalled this morning. Today was the FOURTH visit. Another $130 down the drain.
Like other people complaining about the LG fridges, the doors don't stay shut, and the ice maker doesn't work. LG customer service has been a nightmare and hasn't offered any satisfaction whatsoever. The customer service reps are unbelievably rude, and they refused to allow me to speak with a supervisor.
Long story short, we've spent almost $400 on a two year old appliance, and even more if you count all the food that spoiled. We have not had a functioning refrigerator for weeks. We will never buy an LG product again, and are appalled at what a bad product they have put in the market. There should be some kind of regulatory agency that does something to prevent customers from being ripped off like this. It's not right.
$400 plus another $50 in spoiled food. Weeks without a functioning refrigerator.
Robert of Fairfax VA (07/15/07) This is a Kenmore Elite fridge made by LG. I am having the 6th service call tomorrow. The computer has gone out twice, I have had to reset the thing to avoid loosing all my food, they tell me that I should not have reset it and waited a week to ten days for a service tech to make it. The freezer door does not close completely unless you knee it on the right side, the freezer handel fell off, it throws ice on the floor when you open the freezer compartment (my personal record is 17 pieces). The door to the bottom drawer of the fridge compartment has broken twice. LG will not even talk to me, I like Sears, I feel bad that they bought a piece of crap but they are the ones that I suppose must be responsible for this thing. Fortunately I have a 15+/- year old GE that I can use and at this point I keep nothing in the LG freezer in that I do not trust the thing.
Lost food, melted ice dammage to hardwood floors in kitchen. Waiting for a tech six times.
Lisa of Colorado Springs CO (06/19/07) My LG refrigerator did not work correctly from the first day I had it installed.
The day I had it installed in a new home with custom wood floors it leaked all over the floor. I called the company and it took a few calls and several days to have someone look at the leak, in the meantime I had to turn off the water to the refrigerator.
The repairman thought it was the door the ice/water dispenser is in and it was replaced. To make a very long story short, I have had the door replaced 3 times. The refrigerator STILL leaks, I want to return it and buy ANY other brand, but they will not take it back. They do not stand behind their products and I will never buy another LG appliance and I tell all my family and friends to not buy LG either.
Wood flooring has been damaged and I an out $1200.
Dj of Scottsdale AZ (06/18/07) We purchased an LG French Door bottom freezer. The unit has a built in alarm to let you know the doors are open. What they did not tell us, that I later found out by complaining to LG customer service is that the doors are alarmed because they do not shut properly most of the time. The alarm is there to warn you that the unit will overheat and burn out because of the poor design. nnect your alarm you will void the warranty, according to LG. When you put your groceries away you have to endure this horrible alarm repeatedly. When you are deciding what to eat or drink you have to endure. It is awful when you find yourself telling your refrigerator to shut the you know what up on a daily basis!
Our second complaint is the ice maker. I find it interesting, all the same complaints while scrooling through. Everytime, and I mean everytime, you open the freezer, the ice falls all over the floor and all over the freezer bin. I'm sick of picking it up off the floor!
We are so stressed by the repeated alarm noise, that if I could afford to pitch this unit out, I would!
Dominick of Brooklyn NY (06/15/07) My Refrigerator of 6 Months stop working we called LG service waited 2 weeks for service A Audio service came on June 7,2007, Rafel (repair man)
stated I need a new refrigerator because the compresser went.
today is 6/15/07 and yet to get any where with LG or A-Audio,
I have 4 children and my daughter is diabtic besides all the food & medicine we lost I still have no end insite for a working refrigerator
Food lost over $500.00 medicine lost over $200.00
Lori of Bourbonnais IL (06/15/07) I purchased an LG refrigerator in July of 2006. This refrigerator came and never worked. We had service people come to repair and everything the tried didn't work. After 3 attempts to fix it (and going 1 month with no refrigerator) I got LG to send me a replacement refrigerator. Mind you this was not an easy task. Many phone calls and many visits home to let in the repair man. My time is worth something. It took another 2 weeks to get the refrigerator. At this point we had went 6 weeks with no refrigerator. (The original guy who came to repair scratched my brand new hard wood floors).
The new refrigerator comes and it has dents in the panel. I start the process of trying to get those replaced. The run around I get is unblievable. They say they can replace because 90 days have past. The 90 days was on the original refrigerator and not the new one. I have never been so frustrated in my whole life. I finally (after several attempts) got them to give me $150.00 in lost food.
Last week (June 1, 2007) the refrigerator quits. Call a repair man and it will be awhile to get the parts.
I am no going on 10 days with out a refrigerator again. In the mean time I call LG and they give me the run around. I have lost well over $150.00 in food and want to get reimbursed. They say that I have already received my one time $150.00 in food. (That was on the first refrigerator). I can't beleive there web site evens mentions customer service...as they have none.
Loss of food...Loss of extreme amount of time to trying to get this resolved.
Noelle of Perth Amboy NJ (06/15/07) I purchased an LG bottomf freezer refridgerator on 9/9/05 for $1200. Less than two years since purchase I have to pay $576 for repairs to the control board and defrost limit. I called LG and after being on hold for a long time I finally got someone who said they could do nothing for me. Now I understand warranties but I would really expect that when i buy an applince it should last at leat 3 years before something goes wrong. Also, I cannot believe that the parts can cost so much and that it will be 10 days before the parts come in to be fixed. I would really like to find out how many of these comtrol panels or defrost limits have gone on the LG models so quickly. I will never buy another LG product again. I am really dissapointed.
I have lost a whole refidgerator of food and I have no refidgerator for at least 10 days.
Wendy of Westborough MA (05/18/07) I have very bad experience with the LG. I got one refrigerator from Best Buy on March, 2004 which cost $1664 and the sealed system (the warranty for the system is 7 years) had the problem after one year (June, 2005), the tech support came and had it fixed. After a few months later (Feb, 2006) the same problem happened again. I had to call customer support and escalated this case to the manager team. After more than SIX weeks, I finally got it replaced with a NEW one. One year later (May, 2007), the same exact problem happened again for the NEW one.
Since the Labor is out of warranty even the part isn’t, I have to pay $87.50 for one local service Center which was authorized by LG customer service came and found out it is unrepairable system problem. But the LG Tech service insists it is repairable and wants me to call another service center for repairing. And I have been told by one of their supervisors -- Brain that I have to go through all the 7 service centers in my area if one can’t repair for me and pay all the service charge by myself. This is so ridiculous, I already trashed hundred dollars worth food and living without refrigerator for months in all the three instances.
I have to say LG has the worst product and service, and SHOULD BE PUT OUT OF BUSINESS. I will never have any LG products again.
Kathy of Easley SC (05/18/07) I bought an LG french door refrigerator on 6/11/06, On 5/13/07 I got an error message on the key pad. I call customer servive who told me that the defrost heater was going out on it. They said that it was still under warranty and gave me some phone numbers to call for service on it. I quickly found out that NO ONE in our area services LG refrigerators!
I called customer service back & they told me that the food in my frig would not go bad for several weeks and that they would make an appt for me by 5/18/07 to have it fixed. On 5/17/07 when I got home from work I found that the frig was WARM and everything in the freezer was thawed..
I called back to LG customer service again , only to find out that my case was sitting in the service dept and that they were waiting on management to approve mileage
for someone to come from another area, if they found someone to fix it at all. I got a supervisor on the phone who put in a message for management to call me the next morning. This brings us up to this minute. I called customer service back who has informed me that management usually takes 24 or more hours to return a call!
I have just had a screaming hissy fit! I have been now on hold for a manager for the past 33 minutes am still on eternal hold. Why are they selling refrigerators that go out after 11 months and DO NOT have service techs in this area who call do warrant or other serive work? Why am I having to deal with customer service 7 days after the first call. Oh yer, they say they will reimburse me for up to 250.00 for the ruined food. There was around 400.00 worth of food that was ruined.
Diane of Canyon Country, CA (05/15/07) I purchased a LG French Door/Bottom Freezer 12/05. In 12/06 the top right door latch broke off. The product was under warranty and it was replaced. In 4/07 the left door latch broke off and it was then 4 months out of warranty.
After spending a considerable time with a customer service rep, I was told that the french door refrigerators have an inherent problem and that I need to "relearn how to open the doors". After the first latch broke I was careful not to open both doors at the same time, but the latch broke off upon opening anyway.
The rep was very curtious, but the company refused to extend the warranty for a part they knew to be defective. I had to pay $300 to replace the left door latch.
Charlie of Andreas PA (05/08/07)
On March 11, 2007 I purchased a LG Washer, a LG Dryer and a LG refrigerator. The items were scheduled for delivery on May 1, 2007. On that date the items arrived and I was informed by the delivery person that the items were damaged in the truck and I would have to make arrangements for a new delivery. I contacted LG and they informed me that the new delivery date would be May 4, 2007. On that day I did not receive a phone call and the items did not show up at my home. Another date of May 8, 2007 was given for delivery. On this date the LG refrigerator was found to be damaged and all other items were found to be undamaged.
Currently my family, which consist of my pregnant wife and 18 month old son do not have a refrigerator and are waiting to hear from Home Depot since LG has been ignorant.
Marilyn of Bothell, WA (05/05/07) We purchased a Lg fridge 18 months ago for $2200, which we researched extensively. There was only a one year warranty on it.
A small plastic piece broke on the top of the door. The whole door gasket had to be replaced to repair the broken small part. Cost $210.
We were very dissatisfied when talking to their customer service, in fact they don't provide any.
Eric of Glen Cove NY (05/04/07) LG Refrigerator problems --
Ice maker has never worked properly. Spills water all over the freezer constantly. Tried to have repaired 5 times. Service people say they can't really fix it. It is badly engineered.
Home Depot won't help.
R. of Winnipeg Canada (04/25/07) A LG fridge was purchased in Oct 2006. WE have had 6 service calls in the ensuing time and the freezer still does not work properly. In discussions with the repair company they feel that the fridge needs replaced. The furniture company says they need permission fron LG to do this, LG has told the repair company they don't want to do that. In summary its a catch 22 situation for us as no one seems to want to make a decision.
William of Glen Arm, Md MD (04/19/07) About 16 months ago, I purchased a french door refrigerator from Home Depot. Just after the warrenty expired at 12 months, the refrigerator started making noise every time the fan from the refrigerator section to the freezer section started up. It was obviously due to frost build up in the fan housing. I solved the problem by using a hair dryer in the freezer vent. I now happens every 3 or 4 weeks. If the fan stalls, the unit shuts down and I'm afraid that if I'm on vacation, everything will melt and spoil.
I've contacted LG by mail and phone with no help. One representative said they had no other complaints on this refrigerator, but suggested that I unplug the unit for 3 hours and give it time to thaw the frost. This implyies to me that they have had other complaints. Home Depot has been no help. When I try to contact one of LG's recommended service reps in the area, they either don't answer the phone or say they are not scheduling service calls on LG at this time.
May end up scrapping the unit and filing some kind of suit. I'm keeping a log of the calls and responses. It was an expensive refrigerator.
Danger of loosing all the food in the refrigerator and a load fan noise as the fan frosts up.
Bob of Westborough, MA (04/11/07) The 3-door LG refrigerator is mostly well-designed and has many good features however the ice maker is not a good feature! Its bin is not water-tight - made of snap-together plastic parts. It is easy to cause melting, because the instructions are not clear, resulting water drips down through the electrical control panel and to the floor. This can be prevented, but at the cost of maintaining a full bucket of ice, which then gets stale from non-use.
Jon of South Orange NJ (03/31/07)
Don't buy an LG refrigerator. I have had one since 2004 and it has broken 4 seperate times. The parts are never in stock, so when the fridge goes down you have to wait a week before they can fix it. The first 3 times LG stood behind the machine and extended the warranty coverage as necessary. But most recently, with my 3rd Ef FF error message (fan has blown again), they say they will not fix anymore. So, this time in addition to losing food, and having to wait for the part, the repair (about $300 if I had to guess) is on me. In addition to poor quality, they have a horrible ice cube tray design where the cubes fall all over the freezer when you pull the tray out. Stupid. But the worst thing by far is this fan problem - they should be embarassed. I will never buy LG again.
Harriet of Woodland Hills, CA (03/28/07) I have a LG French Door Refrigerator that I purchased in June of 2006, with an extended warranty through Best Buy. Since day one, when I pull out the top shelf in the freezer ice, from the ice bin, spews onto the bottom of the freezer and onto the floor. I have contacted LG numerous times (more than 15 and spent hours on the phone) and had more than 3 repair visits. I still have the problem.
One repair man replaced the ice maker but told me he didn't think it would solve the problem. It didn't. He said all the refrigerators like mine have the same problem. I was told by LG that the company was aware of the problem and had redesigned the ice bin. The company has sent me 2 "redesigned" ice bins - they are identical to the one that came with the refrigerator.
Tonight Customer Service informed me that the ice bin that came with the refrigerator was the "redesigned" bin and to just turn off the ice maker. They said there is no other solution!
Onofrio of Cumming GA (03/21/07)
On 8/8/06 I bought an LG Refrigerator model LSC27950st, serial #604krsb00582 from Home Depot. The water dispenser worked for 2 weeks and has gone through 3 repairs & the fridge still doesn't dispense water. LG customer service is non-existent, they gave me numbers of techs (3rd party companies) to repair it and when asked why should customers be making these calls, I was told that's the way they do it. I wasted hours upon hours on the phone with trying to get support. Supervisors just want to get off the phone and provide no help.
The last company they sent over to my house stated they couldn't repair the fridge & said they were going back to LG to tell them to replace it. LG refused to replace the fridge and stated the door needed to be replaced but sent out another company (Appliance Maxx) to inspect the unit.3 weeks later, they replaced a valve which did not fix the problem and now are ordering a door which will take another 7 business days. I have to take days off from work to meet with these techs to come to my house and have to come back again
David of E Sandwich MA (03/20/07) Purchased an LG fridge in August 2005 for $1000. Home Depot guy told us it was an up and coming company. Realized about a month ago (out of warranty by 6 months) that the fridge section wasn't cold enough...the lights on the control display were not even working. Called LG service dept and they sent a local guy out to assess. He said the self-defroster was not working and that was causing the fridge to warm up. All this was caused by a faulty Control Board that would need to be replaced. He quoted me $80-$100 for the part.
He was here 20 minutes and charged me $80 for his service call and $20 down pymnt for the part. A week later, a different guy shows up with the part and tells me it's actually $270, not $80-$100. By this time I had already let the freezer defrost manually, and that got the fridge working again, so this second guy decides not to install the part, hold it at the shop for a week or so, and see how the fridge acts now that the defrost has been done. He says he's seen the computer reset itself and then start working fine after that.
2 weeks have gone by now and the fridge is warming up again. I tried to contact LG to order the part myself so I could install it myself and save another $80 service call...maybe even buy it for less than $270, but that part can only be ordered by a qualified service technician. What a racket!
So...with the fridge out of warranty now, can LG really tell me that I have to pay one of their techs to install this part on MY own refrigerator? I may have to and that will mean that only 17 months after purchase, this fridge I bought for $1000, will now cost me another $430 to repair ($270 for the part, and 2 service calls @ $80 a piece).
Jamie of Rio, WI (03/18/07) I bought LG appliances for my new house in the end 2005 and have had nothing but problems with all three.
The compressor went out on the refridgerator; the control panel was replaced and I was without a refridge for a month. I had to buy I small fridge until I got it fixed. Then after that the drawers in the freezer started to rust and the icemaker overloads with ice and falls under the drawers. Now its freezimg my produce.
The dishwasher was supposed to be quiet. It started out that way, but now it is noisy and obnoxious. I have had the baskets replace; the buttons stick and the gasket is cracked.
Finally to make the microwave run properly you have to slam the door shut; the inside plate comes off it track continually and the 1 & 0 buttons are wearing.
For a year old unit I think it is just wrong.
Erin of Mission KS (02/09/07)
My husband and I purchased an LG fridge in November of 2005. As soon as we hooked up the ice maker, it made ice continually. The ice overflows the ice maker tray and spills all over the back of the freezer. We should have taken this as the omen. Within 6 months all of the plastic brackets on one side of the bottom freezer broke and the freezer would only close if the basket was pulled up. A service person came out as planned but had to order all new brackets for the basket. Next we noticed that the display was reading an error. By the time the service person arrived, I had lost everything in my fridge and about half of the items in the freezer had begun to defrost. A motor was order, received and installed.
The motor has gone out again, and my service person informed me that when he spoke with the LG technician, he was told that a new board had to be installed or this 'issue' with the motor would be an on going problem. The tech informed us that we had to contact customer service, and they should provide us with a concession for the parts. I contacted customer service only to be told that LG does not offer extended warranty and since my unit was out of warranty by 2 months they would not help us. I tried to explain to him that when the motor was ordered we were still under warranty.
For the service calls [3] either my husband or I have lost out on a day's pay for each visit. Another is coming as we have to have a new motor ordered and replaced. We will have to cover the parts and labor.
Steve of Baltimore MD (01/16/07) I bought an LG refrigerator from home depot 14 months ago and have had nothing but trouble and frustration. Lg had someone come out and fix it twice -once it took a full month - we lived out of two coolers - probably spent 50.00 on ice alone. The thermostat and control panel have now broken for a third time but because the warranty ran out 2 months ago they will do nothing. they don't seem to care that they sold me a lemon that has had the same problem ever since i bought it. Dealing with their customer service was a nightmare - quite frankly i will never ever buy anything from LG again. 1700.00 for a piece of crap and the experience of dealing with that company is all i need to know to never deal with them again.
Tarey of Clearwater FL (01/06/07)
I bought an LG side by side lower freezer refrigerator from Home Depot. Within 3 months the defrost thermostat went out, spoiled all the food. They replaced the frig then the new one, after about a year, same thing happened. They said my warranty was up (about 2 weeks earlier) but they extended it so that the second major repair was free. This is the third incident, about 3 months after total repair to the defroster, and again it's going out.
I feel stuck because we bought the model that was over $2000.00 at that time, they've since come down some. I can't even resell it as no one wants these. I looked for parts on line today and couldn't find them. I'm interested in getting justice and in returning this lemon and getting a reputable brand instead.
Michael of Smithtown, NY (12/21/06) My LG refrigerator is 13 months old. In this time I had a new freezer door, right refrig door, new ice maker, and now at 13 months old (and one month out of warranty) I need a new control board, condenser motor, thermostat, and fuse to the tune of about $1000 parts and labor. The original cost of the refrigerator was $1600.
LG refuses to help me with any of these costs. I feel this product is defective and should not have been sold to any customer.
Karen of Sonoma, CA (12/06/06) My $1400 refrigerator quit l yr and 2 mos after purchase and 2 months after the warranty expired. The computer in french door, lower freezer, and refrigerator malfunctioned. After numerous calls to Lg consumer service, I was told to unplug the refrigerator to reset the computer. I was never informed that the computer had a history of malfunctioning.
Customer service was awful. I was put on hold when someone couldn't answer a question, then disconnected.
Susan of Penfield NY (11/06/06) We purchased an LG French door bottom freezer refrigerator from Home Depot. It was installed in July 2006. It was apparent as soon the ice bin filled completely that the icemaker was making too much ice. Each time we pulled out the shelf that the icemaker sits on, ice fell off the the top of the bin into the freezer and onto the floor, a phenomenon enjoyed by the dog but no one else. I called LG and they arranged for a service technician to come to my house. This occurred and the tech ordered and subsequently installed a new icemaker. The problem got worse with more ice falling off into the freezer and onto the floor.
I called LG again and again they arranged for a service call. The tech remembered the original visit and phoned me to say he would call LG to find out the remedy for the problem since he had already replaced the icemaker. When I finally spoke to him again 10 days later, he told me that LG is aware of the icemaker problem but is unable to fix it! I phoned LG customer service again and was told to turn my icemaker off until the bin is empty and then to turn it on again. To me, this is not an acceptable solution.
I have a $1900 refrigerator that does not work properly and the manufacturer has no remedy.
Michelle of Glendale WI (08/28/06) In May 2005, I purchased an LG Refrigerator with bottom freezer and water dispenser in the door for $1,699. The salesperson assured me that LG is very dependable and makes "the guts" for GE and Amana. So I bought it.
About 6 months later, the water dispenser button stuck about 50% of the time, causing water to go all over the floor. Then we noticed a build up of ice in the freezer on the food and inside the walls and doors. The manual said this could be caused by keeping the freezer door open too often, so we didn't call service.
In August 2006, after the one year Limited Warranty was up, the display showed EE / FF error code. We called the 1-800 # at LG, and were told to unplug the refrigerator to reset the circuit board. The fan was not kicking in, nor was the compressor. We called an authorized service agent. He found the ice build up was due to a bad circuit board that does not tell the system when to kick in and defrost. He had to order a new circuit board -- not under the 7 year warranty for the compressor.
He said it seems to be a manufacturer's defect. We are still waiting for the part to come in. They can't tell us when it will be here. This is poor customer service and pathetic quality.
If we were not here every day to check the refrigerator, unplug it, open the freezer door to force it to defrost, we would lose all our food.
Sharon of Tucson AZ (08/25/06) I purchased an LG side by side refrigerator from Home Depot in April of this year. The first refrigerator that was delivered had a significan dent in the door. LG told us that they would replace the door, but then when we turned on the refrigerator, it wouldn't cool down. Home Depot agreed to replace it and did so quickly. The second refrigerator was delivered and worked initially. Since we were traveling, we only used the refrigerator for 5 days before returning to our first home in NJ. At that point things seemed to be OK. When we returned to Arizona, we started up the refrigerator and initially it seemed OK but a bit warmer than we expected. After 2 days, the temperature inside the freezer was 57 degrees and the refrigerator was room temperature.
I contacted Home Depot and they told me that the maintenance contract was through LG and gave me the contact them. What a run around! On the first call, they told me that I had to have an authorized repair man attemp to repair it. They only gave me 2 names and both of those repair agents were unable to schedule me in for a minimum of 2 weeks. However, one of them gave me the name of an independent contractor that they used and sure enough, he got approval from LG to do the work. The problem was that there was a leak in the cooling system and the unit was completely out of coolant. He refilled the unit, but said it would probably last less than a week. He gave us the papers to send in to LG.
I contacted LG a second time, and they informed me that the papers were insufficient. The repair man had to talk to their technical team to be instructed on how to fix it. Fortunately, the repairman was willing to do that and got confirmation that the refrigerator was not repairable. I called them a third time and they said that they were unable to do anything without all of the original paperwork. I faxed all of that in within an hour of the call. The next call, number 4, they told me that they would have to review the case and they would let me know their decision. (Their technical staff had already declared in unrepairable) Calls 4-11 were virtually repeats of each other, but distilled down to the basics, if they replaced the refrigerator, it would be sent to me from Korea and it would take between 4weeks and 4 months, but that they had not yet decided that they would replace it!!!!!!!
In Arizona, it is simply not possible to live without a refrigerator since foods will spoil within a day in the summer heat. The idea of being without a refrigerator for the next 4 to 16 weeks is just ridiculous. I would strongly advise anyone considering an LG appliance to look for ANY other brand. They may be nice looking and reasonalby priced, but if you have a problem, you are on your own, despite that 7 year warranty
All of the food that we had purchased when we arrived back in Arizona spoiled. As a result, we have had to eat all of our meals out over the last 2 weeks which has been a costly episode. The frustration level was over the top. Over the course of the last week, I have been on the phone with them for over 11 hours and I still do not have any resolution!
Mabel of Montville, NJ (08/17/06) Five months after I bought my LG french door refrigerator, the left door clip broke that caused the left refrigerator door to open on it's own. LG claimed there was a problem with the resin and could be fixed. That was in January.
So each day I would put a chair in front of the door to keep it closed. It took until April for the parts to become available and the door to be fixed. Then in the beginning of July the right door clip broke. I have called LG numerous times to have this repaired and spent hours on the phone, on hold waiting for someone to answer the phone. LG did eventually speak with me and agreed to extend my warranty for 30 days (whooppeee!). They claim to have sent me that in writing, but I have never received it. They claim to have faxed it to the authorized repair center, but they have never received it.
Finally this week (8/16) a repair man arrived unannounced to repair the right door, but had the left door clip. So, no repair.
I again called LG to complain. A service rep said that I "obviously was opening the door improperly and caused the clip to break". I was unaware that a refrigerator door could be opened improperly, and I have been opening doors for forty years. No one has ever told me I was doing it incorrectly.
LG's response to my email was, "As we have had recent department changes, our email response team is currently undergoing reorganization and will be able to provide our customers with support again in the near future."
Life is not Good with LG, in fact, it is BAD!
Windy of Murrieta CA (08/09/06) We purchased an LG side-by side refrigerator in Feb 2006. We immediately started having problems with the ice maker. The ice tray gets stuck upside down (when it dumps ice into the ice bin). Then water is not able to pour into the ice tray and it ends up draining down the freezer all over the shelves and into the bins. It has ruined food and it is very time consuming to clean up the mess. We turned the ice maker off, instead we buy bags of ice and refill the ice bin ourselves. I called LG Customer Service and they are sending out a contracted service company, but LG stated if they find it to be broken and not a defect We will be responsible for the service call, parts and labor.
Tom of Glassboro, NJ (08/08/06) We purchased a new LG refrigerator and within one month an error code appeared on our screen, and the fridge basically started to defrost. I contacted LG and they gave me a dispatch # to a local appliance repair shop.
Repairman came out about 2 weeks later, and supposedly repaired it, but 2 days later our fridge had the same error code.
A tech came and "repaired" it again. Another week, we get the SAME ERROR message. And to boot, the freezer starts to defrost, and we lose $$$$ in food again.
Now, about 2 1/2 months after the purchase of the unit, we are getting the runaround from LG. They say they won't refund, it's not their practice to do so.
Stephanie of Katonah, NY (07/26/06) My LG refrigerator has had a broken ice maker for several months and there appears to be no replacement units available to fix the problem. I purchased this refrigerator in December 2004, it broke 14 months later. The service visit to diagnose the problem cost $90 and the part itself will cost an additional $350 plus labor.
My old refrigerator worked far better than this one for 15 years. I am angry that I have to pay for this replacement part and angry that it cannot be fixed in any timely manner.
Patricia of Billings MT (07/20/06) We bought an LG refrigerator in July 2005 from Best Buy in Billings, Mt. It was delivered at the end of August 2005. We started having trouble with the defroster and icemaker in March. I called Best Buy and was sent to LG. I called LG and got the name of a repair company. I called them. They came out, complaining the whole time about LG not paying promptly on warranty work and the parts taking so long. He looked at it and left. Around a week later he came back with the part and installed it. But it was not fixed.
So I called the same repair company again, and they came back out. He looked at it and started to leave. I found a screw on the floor and showed him. He was mad and rude, came back and put the screw in somewhere, started to leave again and I told him the icemaker wiggled. It was not in solid and the door was making a noise. He told me that the icemaker was supposed to do that and he fixed the door so that it would not tilt out (like it was supposed to do) and said that would fix the problem.
In June I still had the problem. I called Best Buy, was sent to LG. LG gave me the name of another repair company. I called RN appliance out of Laurel, MT. and was told over the phone that they did not like to work on LG appliances because they did not get paid for work and parts took too long to get. So I called LG back and told them what the man had said. While I was on the phone,they called RN and said that RN would come out. They came out yesterday, June 19th. But when he looked at the freezer, he said that it ,more than just a defroster problem, that there was more wrong with it. And he refused to work on it.
He told me that if I would pay him, he would work on it. Then he told me to go to Best Buy and get them to exchange it, since it was under a year. I left and went to Best Buy and they refused to do anything. They told me to call LG. Do you get the idea here: Best Buy - LG- repair company - Best Buy - LG, etc. This is what I have been through the past several months.
I called LG last night and talked to someone who told me that a complaint was recorded July 17th, and they had 5 days to find someone to repair the refrigerator, if in that time they could not find someone to repair it, then it would be turned over to a third party, who would then be given 24 hours to find someone to repair it. If they couldn't find anyone, then the process would start on replacing the refrigerator with a new one. I feel that I have been having this problem for months so I shouldn't have to wait for their so-called experts to find a repair company. ALL I will have is a less than year old repaired refrigerator and will break again. The best indicator of future behavior is past behavior.
Jill of Carmichael CA (07/20/06) I have had my LG refrigerator not quite 1 year. Freezer keeps getting ice built up on back wall which has caused the motor to freeze up. Ice falls back behind the bottom drawer causing the door not to close correctly. Little tabs have broken off the soda drawer so will not pull out correctly. Had service out to fix problems and tech said that this is the same problem stated with this applicance by other consumers. E-mailed LG to send me the little brackets. Never got answer.
Food spoilage. When realized what had happened. Called tech first time...Since has used hair dryer to melt built up ice. Will never purchase another LG product. Last frig over 10 years old passed on to son, still works better than this one.
Curt of Assonet, MA (07/18/06) My LG refrigerator was less than 2 years old when the fan in freezer failed. Lost all food in freezer and refrigerator (cost $500+). Parts on order for a week for an estimated repair cost of $100+.
My first refrigerator, that was manufactured in America, lasted 30+ years without a problem. It is time we demand quality products that will perform without the throw away mentality that is so prevelent in todays society.
Carol of Batavia IL (06/19/06) Refrigerator with icemaker new in 10/05. Problem with icemaker falling apart - pieces of plastic and styrofoam in ice cubes - replaced. Since being replaced makes 8 ice cubes in 2 hours. When calling for service regarding this -- told this is normal (!!) and nothing could be done.
We are now buying ice by the bag in addition to icemaker. Will probably look to purchase another refrigerator but it will not be LG.
Martin of Ocala FL (02/16/06) LG Refrigerator, Model LRSC 26915SW; SN: 595378 was purchased on 10/31/05. This appliance began to show hints of difficulties almost immediately.
From the first time the machine was started, according to the settings given in the manual, it was not able to pull down the freezer or refrigerator compartment to the temperatures suggested. We noticed that the machine operated more than normally, and we had some icing in the freezer compartment.
In early December, we discovered a pool of oil under the compressor when the refrigerator was moved for cleaning. This set off a round of calls for service, and the LG Service Center was contacted on 12/19/05; County Appliance Repair made a service call on 12/22/05 and added freon, but could not find the source of the leak. They returned for another service call about two weeks later with a leak detector, and they were still unable to find the leak.
County Appliance Service returned on 01/24/06 to replace the compressor and the evaporator, but the new evaporator was defective. Thus, we have a new compressor but old evaporator and at least 6 new soldered joints that are potential problem sites for future sources of leaks .
I wrote to LG and received a form letter that totally ignored the information on the defective evaporator that was sent as a replacement.
Davin of Duvall WA (12/14/05) 8-month-old refrigerator failed. When LG was contacted for service (still under warranty) they are unable to provide a tech to my address. Closest one is 12 miles away, but refuses to service my address. After 10 days, I asked for a replacement. LG says OK, but must be approved, and passed through channels. When I asked to speak to customer service supervisor, was informed all were busy, and I could wait for returned call, up to 72 hours. When I asked to be left on hold for supevisor, was tolded I could not tie up the line, the customer service rep needed to keep line clear for other calls. 48 hours have passed, with no call back from supervisor.
Julie of Steger IL (09/22/05) The refrigerator I bought 10 months ago broke down.It has been 3 weeks and still no one has come out to fix it. I can never speak to the same person twice. The product is under a year warranty, so I have to deal with the manufacturer. The compressor has been diagnosed. All we get from LG is that it is up to be repaired, no idea when.
Report Your Experience If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
• 
