LG Refrigerators

I have been in contact with LG direct due to a purchase of a fridge and the door/icemaker experiencing a problem. There was a warranty problem and they would not back a "known" problem. At first LG said no, they would not honor the door. Then later they decided to try to resolve the problem. But since, I have heard nothing, and the last communication with them was in November. I have written three times with no answer. Kristen **, Customer Relations, LG was the contact I was working with.

I have owned my LG French door refrigerator for 18 months and have had two problems with the icemaker. The first problem happened during the warranty and was covered. The ice bin plastic broke off and plastic bits were dispensed with ice. The second problem is that the icemaker is completely broken and needs to be replaced. I used the "live chat" on the web site and they walked me through a number of steps, but in the end, it needs to be replaced. It's over $300 after owning it for 18 months. I am not happy. My last refrigerator lasted 20 years with not one repair.

Thousands of dollars in damage! We purchased LG model lfx25971sb with french doors and an external ice delivery system. The initial problems, within a week of delivery, were with the ice maker that was constantly messing up, leaking, not working. The list of problems with the ice dispenser are numerous. The next issue came in about 11 months when I noticed that the cabinet next to the unit was showing cracks in the finish. These are maple. Perplexed, I pulled the unit out and found that a small pin-hole had burst on the water line leading up to the dreaded ice maker. The hardwood floor underneath was stained and buckling so the leak had been there for awhile.

With both of these service issues, I got horrible customer service from LG. With regard to the water line needing repair, my cost. Then on Sunday, while walking across my kitchen floor, I nearly tripped over the buckled wood floor at least 5 feet from the unit. Now, it was gushing water from underneath! The service guy that showed up today said a valve blew out and that it is not covered by the warranty. This wreck of a machine has ruined my kitchen floor and the poor excuse for a company will not do a thing about it. Repair bill around $180; floor and cabinet repair, thousands. I also purchased a washer/dryer set. It took four months to get the washer working. This time they finally owned up to the problem and replaced a part but four months before, it never worked.

This refrigerator is horrible. The doors inside keep coming off, due the the shelves' plastic breaking. The plastic is very thin, and not substantial, not like other refrigerators from other manufacturers. We didn't put anything extremely heavy on them either. The wheels on all the drawers have popped off within three months of owning it. It has too many design and manufacturing flaws. I like the layout, but because LG doesn't take care of their customers due to their poor designs. Do not buy from them. Never will I buy LG again. I will have to junk it, due to all the plastic on the shelves cracking, long before it quits running. Am I the only one with this complaint? No, not by a long shot. I know personally, 20 others with exact same problems.

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

Model number LFC23760ST. My wife and I purchased this refrigerator with French doors and bottom freezer at Best Buy at the recommendation of the sales person. It seemed to be a good refrigerator until we used the ice maker. The ice maker is designed very poorly. As the ice cubes begin to build up in the container the ice begins to fall out of the back and underneath the freezer drawer and causes the drawer to get stuck. This happens on a constant basis whenever the container gets close to being two thirds full. Another downfall of the refrigerator is the crisper shelf and I'm sure that all the other glass shelves have similar problems. From what I am able to determine the shelves are made of tempered glass.

This is the first time I have taken the shelf out to clean. I did not take the other shelves out to clean, just the crisper shelf as I've always cleaned them in place. I first left the glass shelf sit for about 15 minutes while I cleaned out the inside of the refrigerator and other parts. I then began to wash the glass shelf with lukewarm soapy water, and then I rinsed it off and let it stand for about seven minutes. There was still some water on the glass so I decided to wipe it with a clean cotton hand tower. While drying the shelf the action from slowly and softly wiping the shelf of remaining water it made squeaking sound when a glass window is being wiped clean. Then all of the sudden the glass shelf exploded on the third or fourth squeak. I mean, the glass shelf literally exploded and shattered. It did not shatter in place as a person would assume. I had glass all over the sink, counter top, all the way onto the top of the range, onto the window sill and all over the floor in all directions with the glass shards being about five feet away. I even had shards hit me on my body, arms and face, but luckily none got in my eyes.

As a handy man who cleans many apartment units and replaced appliances, I've cleaned over a hundred of refrigerator glass shelves and never once had this ever happened. Guess I should have taken pictures and send it to LG. Now I have to replace it and it's over $50 but I'm going to call LG and see what they have to say. If you have ever seen an opera singer singing and breaking a glass, this was similar except on a larger scale.

The ice machine has broken. Pieces of plastic were coming out when you use the crush or ice cubes machine. My daughter and my husband almost choked on a big piece of plastic. I never had this problem before. I don't understand how it is broken. It also leaked in the front of the refrigerator and left puddles on the floor.

What is going to be done about this problem? I can't even use our ice machine, because I am afraid that one of us will swallow pieces of plastic. I need an immediate response please. I want to see about getting an attorney.

On December 8, 2011, I purchased an LG refrigerator (GRB652YLS). At the level of the refrigerator exposed showroom appears straight, very stable, no problems. When I received my home in Debal, on the floor it was my surprise: the refrigerator is very tilted back. It is not perpendicular to the ground. I have a very flat ground. At the store I bought and even at the direction of Algiers, I was told that their refrigerators are celquand; as you open the door it should be maintained with a chair to get out food or the reverse. It is equipped with front feet but no use. LG should withdraw these feet to save on the cost price of the product. I am not satisfied.

I have an LG Refrigerator (model GR-P277ATB), and it displays an error from the last four days. Code is "er cf"? Please resolve this issue as soon as possible.

I purchased a bottom freezer LG refrigerator three years ago. I opened the door and discovered there was no power to it. I just had a repairman examine it. It blew a simple fuse, but the fuses are soldered in so it cost me $400 to replace the control panel. That's one-third the cost of the entire refrigerator. And it's only three years old! I was looking at an LG TV, but I have now decided to never again purchase one of their products. My old, no frills Kenmore refrigerator was still going strong after 20 years. I decided to replace it with this one to improve the energy efficiency.

Bought new bottom freezer french door refrigerator in February 2011, now in December 2011 fridge won't fully cool and water is leaking at the back left and from the bottom of the fridge. Called service at LG and they gave me a company who will fix. Four days later they called and said they do not service the area. Then LG gave me another company very far away and they didn't answer as they were on vacation. Finally after about 8 days, LG sent out someone who worked directly for them and he only fixed the filter and said everything else was fine.

The temperature (noted by two new thermometers I have bought) inside was 42, despite the thermostat being set at 34! This man said it was the food that was supposed to be 34 not the air temperature! He said we needed to get a special thermometer to test the food temperature. That was crazy. The food was slowly going bad again. I have moved food in and out of he fridge because I have been told it needs to be empty for fixing and then told I could put food back in after it was fixed (it wasn't).

This has happened three times. It is now three weeks later and while the water is no longer leaking, the fridge part is still not cooling properly. Their repair man says it is fixed. Very interesting that the warranty is going to be up in a few weeks. LG says someone will come out in three days. Why is it that they have no contract with fixer companies in my urban area (DC)? That is because the companies say LG pays very little to these companies and they don't want to work for them doing free warranty work.

This is unacceptable.I have lost 100's of dollars of food over Christmas and New Year. I want all of us to file a class action lawsuit. I am truly fed up.

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. It's been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day it's a different reason why they can't get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

I am so disappointed in our LG refrigerator with freezer on the bottom. Never again will I buy an LG product. Wish I would have seen these posts before we spent 2500.00 with extended warranty. That's funny extended warranty spent that $ for the paper we signed I guess. The freezer is not freezing and an odor is coming from the refrigerator. Called LG and was told to call HH Gregg, she supposedly called the while I was on hold, she couldn't talk good English. I asked her where she was located in the US and she told me Alabama, yeah right. Don't purchase LG products, they don't back them and neither does HH Gregg. Won't be buying anything from there anymore. Where do I go from here? Don't have $ for repairs, should have been under warranty, oh by the way, manufacturer warranty I was told by customer serv rep Tammy from Alabama was on seals and compressor and that if she send someone out, I would have to pay labor. Imagine that.

We bought a brand new LG refrigerator sometime around February 2011 for a second house that we visit once or twice a month. It wasn't a top of the line unit and ran about $800. When it was delivered and hooked up, it worked fine and continued to do so until August 2011 (it was about 6 months old) when it apparently quit working with a full freezer and a semi full fridge. We don't know exactly how long the unit was off but when we walked in the house, it smelled like someone had died! The smell was awful and it took an entire day to clean it up.

We had trouble getting the smell out and the ice maker wouldn't work so we called LG and they sent a repair person out. The repair person replaced the ice maker, the "motherboard" and took the entire freezer apart to clean it and we found bugs behind the liner. He cleaned it completely and the smell was still bad so he had me use Lysol (LG's recommendation), bleach, baking soda, charcoal, newspaper but nothing would work. We left to come home and it was empty. We hoped it would smell better when we came the next time which was this past weekend for New Year's.

The smell was still horrible and we called LG. They said we had to have the repair person back out and he came back and said that the smell was from the bugs decomposing and he couldn't get it out. He called LG to tell them this and they said basically "Good luck". We called LG and they said they couldn't help us. We asked to speak to that person's manager and we were connected to Amber, the executive service manager. Amber told us that according to the warranty, we were supposed to empty and turn off the fridge when we leave it unattended to go on vacation.

Who does this? I'm 53 years old and have owned numerous refrigerators over the years and have never had to empty and turn one off to go on vacation and never has this been a problem. She told us that they would do nothing to help us. When we asked to speak to her superior, she told us that she didn't have one that she was the "highest power" we could go to. At the end of the day, we got zero help from "Amber, the super power woman" and will never purchase another LG product. My advice is to either stay away from this company or read the entire warranty before you purchase.

We purchased this refrigerator four years ago. The day after the warranty expired, a capacitor in the fridge burned out and melted a lot of the wiring inside. We paid to have it replaced (LG covered the part, we paid labor). Today the same capacitor burned out, this time actually exploding with enough force that the access door was bent and the unit nearly caught fire. The wiring melted again and there is a black tarry substance all through the unit and across the motherboard. I initiated a live chat session and explained the situation to the rep. I was told to call a repair center nearby and that LG wouldn't cover any portion of the cost. The rep then signed off with, "Life's good! Have a really, really happy New Year!" As if adding insults to the fire risk was needed.

I opened up our refrigerator door one morning and the interior had a burnt smell and the contents of the refrigerator were not cool anymore. My husband removed the plastic covering and the light bulbs. The light bulbs were extremely hot to touch. The white plastic casing above the lights bulbs were dark brown. I called LG the same morning and they will replace the "burnt" unit and cover the repair cost. There will be no charge to myself.

I tried to reach the customer care services and have already registered multiple complaints, and no response. Kindly look into the matter so that the problem gets rectified within the guarantee period.

I have a model number LFZ65960ST LG Refrigerator. I have not been very happy with this refrigerator since I purchased it. First of all, it dents and scratches very easily. Second, I received a notice a part needed replace for a recall due it causes the electric to increase. Lastly, this morning December 26, 2011, we woke up to make breakfast and discovered the eggs were warm. We looked up at the light in the top of the refrigerator and the light cover melted the sockets are black, and everything on the top shelf of the fridge was hot and starting to cook. It ruined all the food on the top shelf of the fridge. It melted the butter in the butter holder. We had to throw away probably $50 worth of groceries.

My biggest concern is if we hadn't been home, my house could have caught on fire. We removed the light bulbs out of the light and the light cover is completely ruined, I can't even put it back on the lights it won't fit. I read where there is a lawsuit regarding other home fires caused by this problem. I want to get my refrigerator fixed and I feel there should be a recall for this problem with these refrigerators. Please contact me regarding this matter.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

I purchased an LG microwave (model no. LMA1180ST) from Best Buy on April 13th, 2011. In December the microwave started making a noise like a fog horn and smelled of burning wires. When I contacted LG they were anything but helpful. I was told to mail my original receipt to them and purchase a new LG microwave. I was to then send them the new receipt and produce an ISBN number from the box and at that point they would honor their warranty and send me my $89.99. This microwave could have started a fire in my home. LG's policy of making a consumer wait for the warranty to be honored approximately 3 months is unacceptable as well as it is unacceptable that their product did not last a year.

LG LSC26905TT not cooling. The LG rep, Abe's Appliance Repair, says faulty compressor. The fridge is 4 years old, 7 years warranty. LG will not replace because we have lost the receipt. Abe's wants $500 to fix it plus the cost of a new compressor. The fridge cost over $2000, stainless! We also bought a new stainless range, also faulty. The largest ring stays one all the time, fire risk. The microwave glass fell out of the door! I fixed it with a small screw. The dishwasher is okay because we never use it. All appliances were bought at the same time. I am very disappointed. This is junk.

Inferior products. I purchased an LG fridge model GW-621RW on October 2003. Immediately after purchase I had an odor from the fridge when opening the door. The service person came out on two occasions to clean the drainage part. He said probably packing material was jammed somewhere inside the body of the fridge. For the past few months I have had a problem with water collecting on the inside bottom of the fridge. I have had a service man out twice to clear the drainage system at a large cost to me and it has still not fixed the problem. The cause, according to the service man, is that the drainage pan behind the back panel is rusting and the paint chips are causing the drainage system to block, in turn causing the water to drain into the inside of the fridge.

I would like to know why would LG paint something that is concealed and be a problem down the road. Also, I do agree with the other reviews. I will never recommend an LG product; in fact, I will make a point of telling people of my experience and the terrible customer service when speaking with LG customer service people. Also, the plastic on the lower vegetable and fruit draws are broken off, which happened pretty soon after purchase. The fridge is still not working properly. Water is always over the kitchen floor. I will probably end up dumping it with all the other garbage.

My 1 1/2 year old LG refrigerator with freezer on the bottom started to run continuously. I checked the fan in the back, and it was not operating while the condenser was on. The repairman came and told me they had to replace the fan and the motherboard for more than $300, and no warranty. I did not realize that you need an extended warranty with new, computerized refrigerators. I was told this model was also used under GE brand, and this was a common problem. It seems absurd to get stuck with a big bill, while in the past I had to give away a 15 year old refrigerator that never stopped working. LG means lousy gadgets!

Horrors! I bought a new LG refrigerator LSC27926SW from Best Buy. It had icing, fan stoppage and shutdown before warranty expired. LG fixed it. Now over last 3 years, they have fixed it 8 more times, and have never solved the problem. They refuse to replace this lemon, and keep sending Korean techies out to fix it every time this happens. I now have to take them to court to get a new refrigerator under Michigan lemon law. They are coming again this Friday, 11/16/2011, because it just broke again!

For the past 40+ years, we have purchased all but 2 of all major appliances from Sears. The single-door Kenmore fridge with freezer on bottom was working well, but no ice and water in door. So, after using it for 5 years, we decided to purchase a new fridge with the missing extras. Sears had a great sale going in Oct. 2007, but single-doors weren't available anymore. The LG LFX25950W was very attractive. Within 11 months, the icemaker needed replacing under warranty. It has since died again and we're still using the icemaker in the "old" Kenmore.

In 2010, I discovered that there was a recall on the energy star rating that had been posted 4 months after my purchase. I filled out the application on the LG website. Six months went by and a nagging voice in my head reminded me that I hadn't heard anything. I went back online and filled out the application again. This time I was acknowledged and was soon contacted by Allen & Sons. The "fix" was to replace the motherboard. LG was to send a check to make up for the additional cost of operation for the time we had owned the fridge, plus an annual check for the operation costs. The motherboard was fixed within 2 weeks and the annual check amounts to $3.95.

I haven't had the nightmare problems of other models, but this one is nowhere close to being of the quality I expected. From the beginning of the recall work, the panel has displayed error code Er IF, which indicated a problem with the freezer fan. When the motherboard was first replaced, the error code went away. When it came back, they came back and the serviceman called LC engineering and it was decided that another motherboard was needed. The funny thing is that if the fridge is unplugged and then plugged back in, the display panel works fine for about 30 seconds and then the error code returns. Luckily, the temps, drawers and lights are all fine, but we have to pay labor for the repairs, so far only $135. If you're in southern California, call Allen & Sons in Canoga Park. They are efficient and travel.

New LG LMX28994ST. The fridge starts to buzz load at least one a day. LG tech has looked at it but because it has not done it when they were here, they will not replace it. I have a video of it and they have seen it, but there is nothing they can do. I was told to stay away from LG, but I never listened. Never again.

I bought a new side by side LG refrigerator, and the vegetable drawer did not slide in and out properly. I called a repairman and he said, he couldn't fix it, so after paying two thousand dollars for a new refrigerator, I am being annoyed every time I have to go through that drawer. The drawer comes off the track, and wont close right, and then I can't shut the refrigerator door. If they don't make good on this, I will never buy another LG product.

I am currently getting an electrical shock from my LG refrigerator. It is not constant, but intermittent, which makes me conclude it is happening when something particular inside is running. When it is occurring, I can feel a "charge" on the door handles. If you touch another part of the fridge, and the door handle at the same time, you get a really strong shock. LG refuses any responsibility. They say we need to call Sears ( where we purchased it).

I will have to call for service, and hope that it does it when the technician is here. I noticed that there was a recall for an electrical shock on LG fridges in Australia ( different model ), and that there was another complaint here recently, about someone also getting electrical shocks. This seems to be a problem and I hope LG addresses this very dangerous issue . How does one get a recall started?

Model LSC27910 side by side refrigerator-freezer is the worst refrigerator I had in my life and I'm 67. The fan motor was out 2 days after warranty. The ice-maker jams and gets ice all over floor. The water doesn't stop when you pull away glass most of the time. Horrible machine in every day use.

We have not been at all happy with the services which LG is giving us. We have bought an LG Side by Side refrigerator on 22.10.2011. Just a month after, the power capacitor has gone faulty and now there is nobody that can provide service to get this changed. I am sorry, if you can't serve the customer a month after, how can we expect in getting your services a year or after years?

The scenario is this that I lodged a complaint against my fridge not working on Friday at10:40 am and your representative confirmed that the complaint will be attended in 24hrs as per their script. Then on Saturday, I called them around 12:30 pm mentioning that I didn't receive any call nor your service. So your representative confirmed that they are sending our request on urgent basis to the service center and we should hear from them in the next 2-3 hrs to which we received a call from your service guy and he came to attend the call.

However, he confirmed that the capacitor is not working and this needs to be replaced. We mentioned when we can get this done, to which he confirmed in a day's time since they are open on Sunday so he will try to get this fixed. We called him on Sunday. He mentioned this cannot be done today as he hasn't received the part from the company. We were not at all happy from the service and we asked as what is all this about and when it can be done and stuff to which he mentioned to talk to his senior and provided his number.

We stated that the Seniors don't answer their phones at all. So we were correct on that, they never handled the complaint. Now when I phoned the service man as to check for the status, he mentioned please speak to the Manager as I am on leave today and I will not be able to help. What is the service? How do you expect your customer to sit quiet in this situation? We have been calling every time and not getting any service. I am sending this complaint in the editorial section of the newspaper against LG and I will ensure that we get the solution from the consumer court. I am from a service industry background and I am sorry to say this is not the work ethics you are following.

The LG LFX25960sw is a piece of garbage. I bought it new in 2008 for around $2,300.00. All the veggie draws broke within 1 year. The meat drawer plastic garbage rollers broke off and then the track. The metal on the door must be paper thin because they dent just looking at them. The 5/16 waterline from the water valve to the water filter cracked and has been leaking every time someone pushed for water on the door. Product is complete junk and I hope this will help someone else stay away from buying this product.

The LFD22860ST is being repaired for the third time! The lights are not turning off and are overheating and burning plastic; the fire risk continues. Does anyone have details of a class action lawsuit? I see many posts of the same defect. Please let me know if anybody has filed. Thanks!

Over Thanksgiving, I noticed that the refrigerator lights were on and would not go out. By the time I noticed, the whole plastic light cover had melted and was sagging down. It finally fell off. The temp. reading on the door read 85 F! I had previously and the fridge replaced three times for other problems. The model of this one is LFD22860TT.

Bought my LG from Sears one year ago. Within that time, I had it replaced five times. The bottom drawer builds ice and wont open. The back board went out and freezes and they won't give me another one. Wanted my money back from the first one, they said just try another one or I did five more times. They won't fix it so I have LG coming out to fix it today. I'm still making payments on it and just want the new model. The part is on recall. Spent many hours on phone, six hours a day, 4 hours a day and so on. Well, it's been a month. Sears has a very mean person in parts. She made me cry. She told me that I was scamming Sears. How the hell am I scamming Sears when they have been all broke last 2 1/2 months? Help. I'm so stressed out. Please take my word. Do not buy from Sears model number lfc2077osw French door with bottom drawer.

How can I solve the problem. Now we stop using the refrigerator.

LG French door frig purchased in 2007 has main board that was replaced twice in the first year. Then plastic parts crack and fall off door and veg bin holders. In October 2011 lights (120 watts) stay on, melts plastic and ceiling. Coincidentally, a law suit on that one and extended warranty to cover it. We will see. Bought an LG dishwasher at the same time. After 4 major repairs, it is now at the city dump where all these products should be. Wasted money/time repairing it. Spoiled food with light issue, not to mention the fire/burn hazard. Service is inept.

We bought our french door fridge in 2007. First I noticed that the shelves sag, and don't seem to hold weight very well. I had to replace the door to the pull out drawers twice, and I've just put in a second service call regarding the ice maker. We replaced it once already, for the price of $412. If we have to replace it again, we will have spent $1,000 on repairs, for a fridge that cost $2,000. I will never buy an LG product again. And if you're thinking, maybe we're being a little rough with the appliance, our family consists of two adults, period.

I have the same exact problem as Trudy from FL. Our LG (Model: LFX28978ST) stopped cooling yesterday, 11/18/11, and we called for service only to find out that they won't come for four days. Meanwhile, our Thanksgiving food has spoiled and we have guests coming to stay for the holiday. We bought this LG in August 2011. It only lasted three months and failed miserably. I'm not impressed with LG's product or service! We lost $200 worth of holiday food and I have no confidence that this problem will be cleared up when LG says it will. Either way, it has seriously hampered our holiday plans.

We bought the fridge in 7/06. We had to replace the condenser fan motor a year later. We talked to Sears, and they said it wasn't covered. We paid for it ourselves. I just received a letter concerning LG Trio Fridge lights. Ours melted the outer casing, and now, only one socket works. I can not find the letter that tells me who to contact, and I couldn't find a contact source online. Could you please forward me that information if you have it. I have incurred out of pocket costs, for a purported covered item, and a melted light fixture in the fridge.

I bought an LG French door Refer with Bottom freezer (model # LFX25960ST). Interior light stayed on, melting the plastic cover. I woke at 06:00AM on 11/19/2011 to the odor of burning plastic. I am a firefighter for 30 years, so I knew what I was smelling. It would not have been much longer before flames would have appeared. I have working smoke detectors in the house, so it may not have been tragic, with regard to loss of life, though the fire damage could have been very costly.

After reading so many common instances, I will do my best to spread awareness, starting with the 3,000 active and retired members of the Fire Department I work for. I will be looking for information on recall, or class action suit. Refrigerator is stocked with Thanksgiving food, purchased yesterday. Now, I can not trust the food, and must repurchase. Luckily, I caught this when I woke up this morning. It would not have been long before this started a fire.

This LG is from Mexico. Please do not buy anything LG coming from Mexico. Is it better have the company shut down there and move to China? Good idea, maybe you can tell, LG company from Mexico they are so lazy and make cheap junk. We need LG moving to China.

My LG fridge stopped cooling less than 2 years after we bought it. The compressor is still under warranty. We can't get someone to come and repair it within a reasonable time. The person called at 4:02 we returned the call at 4:04 and they wouldn't come out. We missed our time and had to reschedule with Habeeb in India. **, India really, he could not answer my questions and would not transfer me to someone in the US. We are stuck in Miami; I will never buy another LG product from Sears again. Meantime, all of our food is spoiled and Thanksgiving is coming with company.

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

We had our kitchen remodeled 5 years ago and none of the appliances (several different brands) have been stellar. However, I will never purchase another LG product again because of our LG refrigerator.

Within months, the ice maker hose failed causing a leak every time we accessed the in-door water dispenser. When our wood floor started to bubble up, we then realized something was leaking. The hose was replaced but within a few months, another leak started. This has been a constant problem for the entire 5 years we have had it. We just discovered a new leak but this time it is coming from underneath and on the opposite side of the refrigerator so we are not certain if this has anything to do with the ice maker.

LG and Home Depot, where we purchased it as well as an extended warranty plan, have been a huge disappointment and we will never purchase an appliance from either again. The extended warranty only covered major parts after the first 18-24 months, so it was of no help after this time frame. Also, the process of getting someone out here to repair it, was inferior. I had to call the main headquarters of Home Depot. They in turn would have to set up a repair order with one of their contracted LG repair companies.

Home Depot would then contact me back and give me the number to call. I would then have to arrange a time for the repairman to come to the house which always took a week or more. Once they came, no matter how clear I was about the problem and where the leak was in the hose, etc., they would always have to order the part which would take several weeks. They would then call me once the part came in to set up a time to return to repair the refrigerator.

Consequently we would be without our ice maker working for up to 8 weeks. I share this because even the LG repairmen are inferior or they are overworked. I would love an attorney to contact me since our hardwood floors have been ruined over the years due to the repeated leaking.

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and I'm still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

I bought a LFX23961SB French Door fridge from BestBuy and was initially pleased with it. It is very stylish and I liked the features. Shortly, after purchasing it (6 months) the ice maker went out and LG sent a tech to my home. The repair lasted for one month. The tech again came out and had to repair the computer unit. Three months later, the ice maker and the temp. controls went out. Again, they where replaced. Shortly, there after they again went out. Since then LG has refused to help as the product is out of warranty and discontinued. I am very disappoint with the resolution. I paid for a very high quality product and got a bottom of the barrel of a $700 fridge.

The motherboard on our 3-door French door style LG - LFX25960ST heated up, melted the plastic housing, and almost started a fire. Thank goodness I was home when it happened. The repairman said the he has had numerous complaints about the LG, and that this should not have happened. I am going to try to get LG to assume some responsibility, but after seeing the comments below I am not optimistic.

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesn't work. I shut off water to the fridge but it still leaks.

We bought all new LG appliances 2 years ago in September. We bought a fridge, a microwave, a dishwasher, a stove and all of the appliances have had some electronic problem or another and have to had to be worked on. The dishwasher's electronic panel was replaced but now it does not dry. The stove's electronic brain was replaced, but it does not heat properly. The fridge has had to have its seals replaced. The microwave had to have its brain replaced but they put it in wrong and they crossed the wires while installing it and had to fix that again.

We are unhappy with LG appliances and would not buy or recommend an LG product again, as they do not seem to be working properly and we did not get the support we needed to help fix these problems when they first started almost one year to the date of us purchasing them.

I have the LG refrigerator Model # LFD25860SW. I just tried to clean the refrigerator and had great difficulty removing crisper drawers, the bottom shelf, etc. I ended up breaking off many pieces of its cheap plastic. I haven't contacted the company yet about replacement parts, but I'm not sure if I want more cheap plastic parts!

i purchased an LG dishwasher and refrigerator new in 2007. Their products are junk. I have had problems with both units and made numerous service calls. Their customer service should be called "customer no service". Don't make the same mistake and throw away good money on cheaply made appliances.

We purchased an LG refrigerator; it has French doors and with a bottom freezer. Shortly after it was installed, the freezer started accumulating ice. We had it repaired several times because the electronic circuits were defective, and the problem recurred. LG refuses to take responsibility for the problem even though they have re-designed the circuit board at least ten times. My repairman told me that they have this problem since the refrigerator came to the market. I have paid hundreds of dollars in service calls, and the last time I spoke to their customer service department I was met with complete indifference. I was told that there was nothing they could do for me. Another issue is with this unit is poorly designed; it has a very flimsy hardware for the crisper drawers that keep coming off the rails. That issue was also not acknowledged.

I purchased a bottom freezer from Home Depot, model # LFX25971SB/1. I purchased it in 2008, replaced 3 ice makers - 1 every year. The latest one works when it feels like it. Within the first year, we were contacted by LG and was advised that they had to replace the computer. We found out that the energy rating was faulty. The company was ordered to replace computers and we would receive checks every year at approximately $14 based on the extra energy usage, but the check received was only $7.

The unit runs very hot and the technician had no answer as to why. Under the bottom freezer drawer, we constantly have water that leaks because something in the unit is not evaporating water. We get thick layers of ice under the drawer which causes the drawer to not open and close properly. The technician doesn't know what is causing the evaporator not to work properly. The vegetable and cold cut drawers freeze foods all the time, and now we don't put anything in those drawers. The technician still has no answer for us.

Home Depot gave us a tool to use but the handles on the doors and the freezer drawers kept falling off. I just spoke with LG and they said that we should get a new ice maker. He told me to get a new service company from a warranty company. We paid over $2000 for this piece of junk. I would never buy another LG product again.

I have an LG refrigerator with model # LRSC26923SW that is about 5 years old. The so-called purified water line dispenses water that tastes strongly of mold. It is undrinkable and it assumed a health hazard. The filters have been changed on a regular basis and the water line has been used daily until the taste problem occurred.

I have tried changing filters and flushing the line but to no avail. LG referred me to an authorized repair service, and I was told that it was a poorly designed system, and I would need to replace the entire door at a huge expense that is not covered by the warranty. In addition to the ice maker going out after 1 year and having to be replaced, I also had major problems with my LG washing machine. I will never buy one of their appliances again.

I bought a $2300.00 LG refrigerator the end of 08. Less than a year later I'm having trouble with it. After 6 service calls to my house from 3 different companies, LG decided to replace the unit. Now, just at 2 years into the replacement and it stopped working. I called LG and received the worst customer service on the phone.

The compressor was bad. They gave me 3 numbers to call for someone to check it out. One is not in business, one won't come and the third did not return. The compressor is under warranty but what good is that if no one will work on it? I was left with a fridge with bad food and the only option is to buy another fridge.

My LG Refrigerator has gone out completely for the second time. The problem is the motherboard, again! The fridge is only 4 years old. This is the worst product that I have spent money for. Thank God we have another fridge as a back-up. I guess I should have checked where it was made! I might need to check an American-made product, if we still have one. LG is a cheaply made piece of junk! Don't buy them!

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!

Why do you all think LG is a first class brand? It isn't and most certainly not in the UK. It's a very cheap brand and you all pay way over the odds for their products. I would say buy Neff, Bosch or another German product that isn't made in the USA.

I purchased the LG side by side in March of 2011. The light just came on to replace the filter. Don't you think that $100.00 per year is a little high for a filter? I wish I had checked the price before I purchased the refrigerator. But if you don't fix people with the refrigerator that is not working, I don't suppose you care about a little filer!

My husband and I purchased an LG Refrigerator, model number LFC23760ST. It was delivered on 6/17/2009. About 1 month later, we experienced getting shocked while reaching for food items while holding on to the door. We called LG, and they told us to call an authorized repair agency and gave us 2 names. We called both of those companies and neither would come to look at our appliance. They said that LG doesn't pay them.

We called LG. They told my husband that it must be a problem with the house and not the refrigerator. My husband talked to them on many more occasions, and they said that they would send someone, but no one ever came. Now, the refrigerator completely went out. On October 12th 2011, we called LG. They gave us the same name (1 now) of an authorized repair agency. We called them and they do not come to our area. So, apparently, we never have had any warranty on this product.

We did get Sears appliance repair to come out. It turns out to be a blown fuse that is soldered to a control panel. So, $369.00 later and "another" week without a refrigerator (to order the part), did the short causing us to be shocked cause the fuse to go out? When the repair gets made, will we still get shocked? Why is LG not more concerned about my well-being and that of husband's, and should there be death or serious injury before they will show care at all? Or maybe, the only time they will care is if they are sued and it hurts their pocket book? It has hurt mine both in repairs and loss of groceries.

I don't know if anything can be done about this situation but I will never purchase another LG product, and I will tell as many people who will listen not to do so as well. Always remember, if you have a warranty repair on an LG product, no one will come!

I just looked up LG on Google to get company information because the lights on my french door LG purchased in 2006 melted the covering. After reading other complaints, I feel that my time may be wasted with calling the company, but will do so anyway. It appears with all these complaints, that LG may be a product I will stay away from in future. One of the plastic drawers broke early on but the light problem bothers me.

We have had to replace our LG French door refrigerator for the third time. We had experienced failures of the water line, ice maker, fridge gaskets (now redesigned) and freezer gaskets. LG refused to honor their warranty. They stated that with replacements, only the original warranty counts. Fortunately, Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery to unload the bad refrigerator/freezer, get the new one in and the old one out, and reload whatever food had not spoiled. LG denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. LG simply doesn't care. Every Consumer Complaint website has multiple entries noting problems with LG.

I bought an LG refrigerator model LFRC 22750TT three years ago. Last week when I opened the door, I smelled a burning odor of plastic and I discovered that the digital sensor control had melted.

I called the LG factory service technician and the whole thing will cost about $220. Any suggestions? I am glad I was home because the unit could have caught fire.

We purchased a side-by-side model. When they delivered the refrigerator, it would not square up; it looked crooked.They said it worked fine and could not take it back. When we noticed it was bulging from the sides and was wider in the middle, that sort of looked like a problem. The drawers would not stay in the grooves. When we called, they said they would get back with us, which they never did. The refrigerator was bought in 2008.

Then the water valve for the ice maker went bad. I called to buy a replacement part, but they no longer make that part. So I'm out of luck with a $2100 refrigerator that has no ice maker. I can't even sell it for a second refrigerator for the garage sale as a result.

I would tell everyone to beware of this company as they are not reliable. I will never purchase another LG product. I hear Electrolux has the best warranty and service department.

I own an LG refrigerator (model number LR FD 22850 SW), French doors style and with a freezer on the bottom. One day my wife called me and said that the fridge is running hot and the lights stay on, even with the doors closed. I told her to disconnect the power and remove the light bulbs, until I get home. I later found out that the light sockets were very dark and burnt. The plastic lens cover and plastic base were also melted by the light bulbs. I got replacements from Sears' parts website. I got them the very next day, and replaced all bad parts. After four hours, the fridge started to get hot again--the same problem.

I had placed a thermometer inside to monitor the temperature while it had no lights. The temperature was steady at 37 degrees. Four hours later, with the lights on, the temperature reading was 89 degrees. Lots of foods were spoiled, and the plastic parts melted again. So far I have removed the lights, and the temperature is going back to normal. I believe I am not the only one with this defective appliance.

Sears Kenmore model no. 79577312600 made by LG, is what I've been told by an appliance dealer. We were watching TV and noticed what smelled like plastic burning coming from the kitchen. When we opened the door to the refrigerator, the smell was real bad and the control panel was hanging down from the top of refrigerator. Upon diagnosis, we found that the lights had never shut off. I'm no engineer, but as a 26-year veteran volunteer firefighter, this just doesn't seem safe. If we hadn't been home, my house would have burned down, I think it's a possibility. Something needs to be done. What if my family had been sleeping and the house was filled with toxic smoke?

We have an LG refrigerator (Model: LFC2576OTT). I opened the doors and found out that the unit was so hot. We cannot turn off the lights. This is our replacement refrigerator with the same company. A very bad product that could cost my family's life and our house.

I have an LG refrigerator (Model: LFC2576OTT). I opened the doors to get something out and noticed that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic, electrical fire or burning wires.

I bought an LG bottom freezer fridge. I immediately noticed a high pitched whine noise whenever the compressor was running. LG gave me a big runaround but finally sent a tech to check it out. They gave a deposition that it was a "normal"noise. All I know is that you can hear it all through the house and is extremely annoying. Potential purchasers be warned. If you don't like a noise that goes through your head like a spike, stay away from LG.

I bought an LG fridge back in 2008. I tell you, it's my worst experience with an LG brand. The fridge stopped freezing in eight months. I got someone to have a look at it and he said the cap tube was blocked. He went ahead and do his stuff. A couple of months later, same problem. I'm telling you, that LG brand is no good at all. The ** fridge makes my light bill go up sky high. I can't hold it anymore. I have to talk out and encourage people not to buy an LG brand from my experience. LG needs to do better than they are doing right now. Model no. GM-343SL. Serial no. 711MRL16272.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadn't left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

I purchased a French-door refrigerator. 8 months later, there's no ice maker. Then 1 day after, no freezer. I lost $200.00 worth of food, and no tech was available for 9 days. Finally, a repairman came and said it was too close to the wall and pulled it out and left. It was still not working, so the repairman came back 3 days later. He replaced something to check for leaks and said it should be better in 12 to 24 hours. 24 hours later, it was still not working. Then 45 days later, the repairman returned and said the compressor was no good and that he cannot replace for 5 days. In the meantime we have no refrigerator, he said that he recommended to LG that they replace the refrigerator but they refused.

I will never ever buy an LG appliance. It is 4 weeks now with no refrigerator or freezer and living out of a cooler. And customer service says."So what? You have to wait for us to get the parts and service it." They are very rude people. I will never give LG another penny of my hard-earned money. I will let you know if replacing the compressor works.

I purchased this refrigerator, model LFD22860ST, from Sears in Feb. 2007. Two weeks ago, I smelled an electrical type smell that woke me up in the middle of the night. The light bulbs had been burning while the doors were shut. The wiring was burnt. The light cover was burned and melted off and was laying on top of food. The top of the liner had begun to melt as well. I managed to get one bulb out. The other bulb burned out. One of the plastic tabs in the upper inside corners of the french doors (the part that is supposed to keep the door firmly closed) broke off. And the bracket deep inside that you screw the tab into has broken out as well. So, there is no way to anchor/screw a new tab in even if I wanted to.

It's the door with the controls and water in it, so it's a challenge to make sure it is not coming open by itself. The plastic piece that runs across the lower inside, that holds the crisper bins in, has broken in the middle. So, every time you pull/push the bins back in, you have to struggle with that as well. The ice maker overfills. And when you open the bottom freezer door, ice cubes come tumbling out all over the floor. With that, I'm constantly turning the ice maker either on or off. I've noticed that LG has discontinued this model. Was it discontinued because of these problems? I paid an awful lot of money for this designer, stainless steel, french door refrigerator. I really expected it to last more than 4 years!

I purchased an LG French Door refrigerator with model # LFX28978 last May 2011. The freezer has had constant problems with frost, not closing properly, seal defect, etc. I have had numerous calls with LG. The last one, the lady who answered said and I quote "You have to remove the second drawer, open the door twice every 27 times you open the freezer door, pull up and down on the door and to align the track and slam close twice". This is the most stupid thing I have ever heard in my life. This isn't going to work, there is some kind of design defect and LG should replace it.

Our LFX 25960 bought from Home Depot has ice maker issues since day one. It jams all the time and won't dispense. Water dispenser works sometimes and sometimes does not. I had it repaired twice, still no water. Junk.

Model# LMX25964ST100, Serial# 008KRUC00694. I cannot get a repair technician or any replacement through manufacturer warranty. I bought it in 11-20-2010 and the freezer or ice make don't work but it runs constantly. So I have unplugged it after 6 days of straight running because I was afraid it would get too hot and catch on fire. Can someone tell me what I have to do to get it back since it has not been fixed and run so much? It is a Double-Door LG refrigerator and I have talked to LG customer service for a whole week and still can't get nothing done. I even contacted Home Depot where I bought it and an extended warranty, but they can do nothing because it is still under manufacturer warranty. Needless to say, I probably will never buy another LG product but I would like mine replaced or refunded for it!

I purchased it on 5/25/08. It has now failed twice. We lost $500 worth of food plus $125.00 worth of dry ice. And for 6 days, we waited each time for the repair tech to come, with an additional wait for the parts. If you buy an LG, add about $1000.00 to the cost in the first 5 years.

I bought an LG fridge in July 2007. It keeps making loud rattling noise which sounds like a fan. The repairman came out this morning and said it needs a new evaporator and blade to the tune of $260. This fridge is only 4 years old and we paid $800, got it! I am disgusted.

The interior lights of my LG refrigerator stay on when the doors are closed. It heated up the refrigerator, ruined food, and melted plastic components inside. Its Model no. is LFC25760SB.

I purchased an LG refrigerator (Model: LFD22860SW) in March of 2007. The light lens in the fridge part melted and light sockets brown one bulb melted in. Sears gave me an unacceptable three-week wait for the service. For $251.00, they can come out sooner. The local appliance store gets my new and repair business going forward.

SEARS = Not so solid

Horrible customer service. Our new LG fridge's ice maker quit working. I called to have it repaired. My appointment took 2 weeks and was between 7-9AM. I received an automated call on the morning of my appointment saying the tech would be there at 7AM. The tech called approximately 7:30AM and said he'd be here in 1/2 hour. He never showed.

I called again and the agent said he tried calling me 3 times and came to the house. I did not receive another call from the tech after the initial call saying he would be here in 1/2 hour. He never came to my house, my front door was open. I did not have a radio or TV on and he never came to my house. The agent said he could come back in 10 days. I asked for a supervisor and was told one would call me back in a couple of hours. Unbelievable! I am cutting up my Sears' cards and will never buy anything from Sears again. I took a day off of work to be here. We are remodeling our kitchen and have to buy all new appliances and we now will not be buying them from Sears. This has been a frustrating and unprofessional experience.

My LG refrigerator (Model: LFX25971ST) is not cooling. I bought an LG stainless steel fridge about three years ago. Last night, water started leaking from the ice maker on the door. Later, I found out that the water was leaking because the fridge was no longer cooling the upper part, nor freezing the freezer compartment.

I called LG Customer Service to complain, but all I received was "I'm sorry." When I asked to speak to a supervisor, I was put on hold for over 15 minutes. The 'supervisor' said that he would look into approving reimbursement for parts, but not for labor (no promises). I now have to wait until Monday (now Saturday) to get a reply. If I went to an authorized repairman prior to receiving a reply, then they will not cover anything.

So, do I wait three days for a possible partial covered repair (and not have a fridge) or do I call a repairman today? By the way, this is the second major repair to my fridge in the last few months. The first came when the water line (on the fridge, not the connection to the house) cracked and leaked behind the fridge, causing considerable damage to my floor and the ceiling in the basement. My insurance company was involved and asked for the cracked tube after I had it replaced. They said that they would consider legal actions to recover the insurance claim.

My refrigerator has had a leak from Day One. I noticed that the drawer freezer was becoming difficult to close. Then, I noticed water spilling onto my floor. I don't have the ice maker hooked up, so I don't really know where the water comes from. When I looked I had 1-2 inches of ice in the bottom of my freezer compartment. I have now become accustomed to removing the freezer door once every couple of months and removing the ice. Now, it quit working entirely, and I don't know if I can find a repair man close.

I have a 3 year old LG side-by-side Bottom Freezer Refrigerator and the circuit board does not work. There is only one year warranty. Please stay away from these products!

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years.

LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LG's customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Let's show LG that they cannot continue to make bad products and not stand behind them!

I purchased an LG Refrigerator 3 to 4 years ago with Model Number LFC21760ST and Serial Number **. Within 6 months time, the plastic shelves in the top refrigerator broke. The company replaced them with the same shelves after I called to complain. Within 6 more months or so, the same shelves broke again, then the long tray shelf cracked completely in two pieces. I did not call to complain as there was no point in asking for more junk replacement parts. This morning, when I opened the refrigerator, the light box had fallen and the contents of my refrigerator were hot from the two hanging light bulbs. I called the company service number above and was told this is a common problem and they'll come out to fix the light bulb box only, not all the broken flimsy plastic shelves. How can I warn consumers not to buy this product? It is just my husband and I who use this refrigerator, and it has not been abused. This was not an inexpensive product, yet it was constructed with junk materials. Please advise buyers to beware of this LG product line.

Jeanne

I have several appliances and a television from LG. The dishwasher and the refrigerator motors stopped working within 5 years of purchase. I paid hundreds of dollars to have these appliances repaired and now the refrigerator is making that intermittent grinding noise that it made before. The repair people said they can only come back and evaluate if the noise is constant.

LG looks pretty but the quality leaves something to be desired.

After owning our LG refrigerator (model #LFC25760TT) for about four years, we were alerted one evening to a problem by a burning plastic smell. We discovered the lights within were unacceptably hot and had subsequently melted the light fixture at the top interior of the fridge. Looking online, we discovered we weren't the only ones with this problem.

I purchased an LG French door refrigerator three years ago. It did not work from day one. All my vegetables were frozen. It took three trips to fix it. Then last Christmas, the main board went out. Now the compressor starting device went out, and none of the appliance parts places can locate it. I even called LG parts, and they are clueless. We ordered a repair service manual from LG, and that was incomplete. It did not contain part numbers for half the parts. Life might be good for LG, but it is a nightmare for their customer.

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.

Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could "help". This "helpful" person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears "customer service" has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for "customer service".

I purchased an LG refrigerator February 2008, French doors with bottom freezer. I had issues almost immediately, but were resolved under warranty. However, it took 2 weeks for the parts to arrive. Since the warranty expired, the plastic liner of the right door that has knobs to hold the door racks have broke; the door seals are tearing, there are cracks everywhere on the internal plastic liner; the catch for the top freezer tray broke off. This product is literally falling apart. We have contacted LG about some off these issues, but the response has been "you are out of warranty and the repairs are on you". What a great company! Never buy an LG refrigerator.

I purchased an LG (Model: 1390179) Fridge with the double French doors or ice maker package. The French door on the right side has an extremely poor hinge. It was probably made from weak material because it easily breaks after a short time. Now, I don't have the ice maker feature or any other of the digital programs since my door does not shut properly. I have been waiting for the replacement part for the last four months. What is the matter with this picture? I paid over two thousand dollars for this piece of garbage.

The brand new LG French Door fridge did not work right as soon as it was delivered. The next day, a service tech came and said, "you have a bad circuit board and it will take 3 weeks to fix it". I am fighting Sears for a solution. Don't buy LG!

I just want to affirm what a piece of junk LG 3-door refrigerators are for prospective buyers and what kind of service LG offers in regards to products manufactured by them.

Every time I called, I got a different explanation of what I had to do to get a resolution. I basically got lied to every time I called. I got from 2 days to 15 days. Then I got, "Oh, you must submit this and that." Every one of them that I could understand said, "Oh, sorry for your problem. I'll note that and that is all I can do." As well as, "System is down today, sorry." I requested a senior advisor or someone and never got anything but, "All I can do is note that, so sorry. Anything else I can do?

The cost from the spoiled food I have had to throw out over the years is astronomical. The fact that I haven't gotten seriously sick from the food is miraculous. Every time I had a little food that didn't taste right, I threw it out. There were so many times my ranch salad dressing tasted so sour, but I ate some and served it. But then I replaced it. I and my guests are lucky we weren't poisoned, though I have had some minor stomach bouts. And now think I know why.

I have suffered with a horrible refrigerator from LG for almost 5 years. I purchased an extended warranty (worthless) from Assurant. It has malfunctioned since day 1. I made a few calls early on and gave up...

Due to personal circumstances recently (divorce and unemployment), I needed to have my refrigerator working for my future sustenance. So before the warranty ran out, I started on this ridiculous journey of trying to get it fixed. It has turned into a nightmare. And from what I can gather, guess I am lucky my house didn't burn down from some defect LG knew about, as well as not to be dead from food poisoning.

We purchased the LG refrigerator on 5-11-2006. It is a double door.

Now, on the outside of the freezer door, I can see the water spots. I want to know the reason. Kindly help me.

In 2003, we purchased an LG refrigerator. It's top of the line. Immediately after, the ice maker got jammed. Getting ice out is a big problem. Now, 7 years later, the water line is splitting. It ruined our wood floor. It happened because water is seeping. My husband tried to fix it, but the line kept splitting. The LG customer service person said that because my husband didn't save the piece he tried to replace it with, they couldn't help us. We had to shut off our water line to the fridge. So, we have no ice or water. And our very expensive flooring is ruined. We have gotten runaround from the company. And now, she says she's on vacation for weeks.

I have LG lfx28977sw and it's rusting badly under the ice/water dispenser. It's only 1.5 years old and we have a five-year warranty. I contacted the warranty provider, NSI Protection plus, and they consider rust cosmetic and will not help.

Contacting LG was worthless and they simply said "sorry for the inconvenience". I have never had an appliance rust let alone after a year and a half.

I will never buy LG again.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again.

As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

I bought an LG French refrigerator less than three years ago. It stopped working on August 18 and I was told by my service person that the circuit board was dead. He ordered one from LG, which has no parts distribution other than from Texas, and said that it would be sent through UPS' 3-day delivery. It has been five days and I still haven't received the circuit board--no indication when and if it will ever come. Our food had rotted away and I cannot buy more as I have no alternative refrigerator or freezer.

LG has no customer service credibility and the quality of this product is non-existent. No appliance should be sold without an at least 5-year All-Inclusive guarantee on it! I fault the government consumer advocacy departments for not putting this into law. I will not purchase another LG product.

My 2006 LG refrigerator LRFC22750TT almost caught fire due to a faulty interior light mechanism. The turn-off buttons for the interior light failed causing the bulb to stay on and melting the interior (plus, spoiling the food due to acrid fumes/temperature). I called LG and they are sending a technician out tomorrow morning. I'm not sure what the resolution will be but I will be insisting on either repair or replacement at LG's expense.

I bought an LG side-by-side refrigerator in Aug. 2009. It has been a problem since it was delivered. The first one was replaced and a new model was brought out. This one has been a nightmare since. The ice maker freezes up and does not work; you only get shaved ice. It has leaked to the point that it has bubbled the paint and rusted around the bottom of the exterior part of the ice maker. I have contacted the extended warranty company Assurance, which I purchased. They have been out for four different occasions and replaced the ice maker. They said there was nothing they could do about the rusted and peeled paint.

I contacted LG and they said it was something I intentionally did to the refrigerator otherwise, it would not have done it. I was told by NFM that the extended warranty would cover all defects. Under the LEMON law, after 3 times and it would be replaced. Aug 23, 2011, I contacted Assurance and the representative gave a claim number and said it would be replaced; transferred me to an underwriter and he informed me in no circumstances did I have an extended warranty that had a Lemon Law Clause in it. It would have had to be added separately.

I told him I never heard of that. He explained that he would not exchange this product for that reason and I would have to contact Nebraska Furniture Mart, which I did and still waiting to hear from them. LG makes the worse products and hopefully, the government will step in and take away their right to sell this crap in the USA. I have also told them the freezer has problems also; freezes up too much or not enough, and the refrigerator part stays cold or freezes everything.

I bought a brand new LG Refrigerator two and a half years ago. Now, the freezer door fall off. All the meats/groceries inside the refrigerator are melted and rotten constantly. I would like to know what to do and how I can get it fixed? I would like to know if this happens to lot of customers? Please help.

I purchased a $3,000 refrigerator from LG. It looks beautiful. From the first month, I have had nothing but problems. I was so glad I bought extended warranty.

Unfortunately, the warranty is useless because even the replacements become problems within a few months. This company has extremely poor quality products and extremely poor customer service. I have had an ongoing issue with mold growing on the inside of a piece of plastic on the front of the shelves. The company, without even coming out, told me it was not their problem.

The company repairman came out to repair the perpetually broken ice-maker and told me the black line was due to inferior quality Korean plastic. He said it would only come back so he couldn't replace it.

Then came an odor which would not go away even though my fridge was immaculate. This odor then took over the ice and water and even with the replacement, the water and ice are unusable because of the taste. The mold has to be coming from within the plastic. I have broken this plastic front piece due to putting Clorox on it every few months. But it continues to grow back.

This is a potential health risk. The company refuses to even replace the piece of plastic that had to be pried apart in order to put Clorox in the mold. This is not normal, especially since there is nothing in my fridge most of the time. Be very careful and check this company out before purchasing. I have spent so much time waiting for repairmen only to have them tell me that the problems are not under warranty or that it is something not repairable.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. I've never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

I bought an LG side by side refrigerator for my home. Recently, I am a divorced single mother of a 2 year old, trying to start over. Here it is, one and a half years later and my fridge totally thawed out all of my meat in my refrigerator. My milk is spoiled and all of my meat and vegetables are rotted and ruined. I am barely scraping by paying the bills, starting over again and I should not have to be buying a fridge after a 1 1/2 years. This is ridiculous.

Customer services are good in telling you that your warranty ended at 1 year and that is it. No, they have no sympathy. If it wasn't for good friends letting us eat with them for the next two weeks when I get paid, we would be without food. I can't buy groceries twice. I can't buy refrigerators twice. This is ridiculous! I am telling everyone not to buy anything LG. Beware, some Kenmore refrigerators are made by LG now too.

We purchased a fridge from LG Shoppe on August 8th and it's not working from the day it was purchased. The shopkeeper straightly said to go to the company and it's not their matter after selling. We logged a complaint in LG Customer Care and today, August 17th, we are sitting without cold water.

When I first had a problem, the ice maker was overflowing the tray and freezing it to a solid block. I had bought this and kept it in storage while building so by the time I had actually used it, the warranty was gone. They were no help at all and I never talked with any people who were less knowledgeable about a product in my life. They did nothing and then later called to see if their service was okay.

The only thing they ever said to me was that they never heard of that problem before--never made an attempt to help in any way. I finally found a parts supplier and ordered a new tray and found that they had changed the design because the one that came with it was defective when built. The new one doesn't work good either. It still overflows and I have to break the ice up with a knife. It is a constant struggle to get it to work.

Now after a couple of years dealing with that, I started to get a buildup so that it would freeze the whole system up and I could not get any ice out the chute. This time the flapper on the chute was broken and would not stay in place, which let warm air in and melted and refroze everything up. This means I have to take it apart every week just to get it to do anything. I have taped it together with Gorilla tape and hope it will work until I can change it for a new one.

This product never worked from day one and it has been a constant struggle just to use it. They have been zero in help in any way. Their customer service is the worst I have ever dealt with. This is my last LG anything.

We purchased an entire kitchen of LG appliances in July 2010. Double oven, dishwasher, cooktop and fridge all have needed repairs within the first year. The LF25976 fridge has multiple issues, but the most pervasive is the ice maker not working. I usually research major purchases thoroughly, but I let my wife choose. These are the most unreliable appliances on the market. I will never by LG again. I have made a point to inform as many of our relatives and friends of our experience as possible.

We purchased an LG refrigerator French door/bottom freezer drawer approximately 2.5 years ago. Recently, the refrigerator stopped freezing so we called a repairman. We were told by the repairman that the repair cost would be greater than the price of a new refrigerator. We went back to the selling retailer and asked what they could do for us. They said they could sell us a new refrigerator at cost, which they did.

We are frustrated to say the least and cannot believe that a refrigerator would only have a 2.5 life span. My initial reaction was to never purchase an LG brand again! EVER!

We brought an LG french door refrigerator model LMX28987 ST on September 9 2009. Jan 2010 the right side bin of the fridge door started to crack so we had to call customer service to get a replacement. A few months after that the top freezer door would not close shut, with ice forming around the edges. We called customer service to help us with this situation but all they told us was that they could not help us because our warranty expired. We asked to buy one right away but they said they count not extend it because it has already been over a year... so ridiculous. Now we have to pay for the damages of this fridge with the money in our own pockets when the company could not even build a fridge that can last us more than 2 years. Horrible customer service. I wouldn't even buy a single product from them again. Cheap materials that break so easily. Life is not good with LG products in the house.

Side by side ref/frzr not cooling even though ref. temp at coldest setting 1 yr. and 5 days after purchase. Manufacturer will not do anything about it because it was a display model purchased at Best Buy. I am only sorry I did not check the consumer reports to realize what a piece of crap I was about to purchase. This situation gives new meaning to the term "planned obsolescence"; I would relish taking all of this crap back overseas and shove it all down someone's throat!!

We purchased the LG French door, bottom freezer about 5 years ago. We spent the extra money because we "thought" that LG was one of the best at the time. This model has only the water-in-the-door; icemaker in bottom drawer. The salesperson showed us why THIS bottom drawer was "better" than others with the same idea: the gear-type rollers were more substantial and the slides were larger. The rationale was that it would be more durable. In the past year, the freezer drawer is becoming harder and harder to pull out and/or push in. I have taken the bin out and found grease/graphite on the bottom of the unit and along the left rail. Water from the icemaker also tends to build up as it sometimes drips onto the left rail, making the rolling very difficult. After wiping it out, it seems to be fine for a few hours...then it's hard again. We have had it with LG appliances. We had an LG dishwasher that nobody would work on. The LG washer/dryer that we have, are doing OK for now, but the bellows in the bottom of the washer where the water is pumped has cracked twice in 5 years, allowing water to run get on the floor. I should have had a pan put under the washer, but this indicates either bad engineering or bad design.

We bought LG refrigerator last week, but when we diffuse the ice, all water will come in the tray and from the tray water, ice comes out. We complained so many times but we were not able to get good help. A service man came but after he left the same things happened. Please do help us, otherwise, change the refrigerator.

We thought LG products are very good but now we're not sure, after buying this refrigerator.

Please help us, as soon as possible.

**

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I can't get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full.

I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.

The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.

I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.

He was going to call LG to see if they could possibly replace the fridge since the problems couldn't be repaired. He will call me back once he has an answer.

We purchased an LG fridge from Home Depot on the 19th of January 2011. This fridge went hot and destroyed most of our food on July 13th, 2011. I called LG and they ended up getting a technician out to the house that afternoon. LG said the issue was the control board, but the tech thought there was more. He ordered a compressor as well. Home Depot gave us a fridge to use in the mean time. They returned to fix this on the 26th of July. The panel didn't solve the issue so the tech went to install the compressor and found there was no freon in the system.

LG didn't believe this was the problem after two days of waiting, so the tech had to come back on Friday on the 29th of July to install an evaporator with UV chemical in it. The fridge had a bunch of freon on the charge side indicating a blockage somewhere in the system. We had to run the fridge for all weekend and then late Monday, came back to find it still was not cooling or working. LG, at this time, said they may replace it. After a bunch of calls to LG and getting nowhere, we finally are being told they will replace it. This is another 7-10 business days with no fridge and no results. LG informed us that they will NOT pay for destroyed food. I would not purchase another LG product. We have 4 other LG products in our house not including this fridge. The customer service sucks and response times are unacceptable.

From the very beginning, the freezer door pops open slightly when the fridge door is closed. It isn't always noticed until water puddles up on the floor. The hose to the ice maker has been fixed 7 or 8 times because it keeps splitting. The ice maker jams up and won't release the ice. Today, I woke up to water all over the floor. There was no power to the whole unit. I checked the outlet and there was power. I can't get a hold of a repairman.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesn't close. Warranty repair will take FIVE days. It's beeping constantly, food is thawing. It's a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

I bought an LG refrigerator model No.195NC5 on 06.10.09. I noticed recently that the body paint at the bottom is rusted and still peeling off.

I contacted your technician through my dealer at Kottakkal in Malappuram dist. The technician informed me that the warranty period is over and there's nothing to do. Though the complaint noticed recently it occurred, quite early, within one year of purchase. I am not only a customer of LG refrigerator but I have LG TV, LG PC and likely to buy an LG washing machine. I expect your favorable action.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were "duplicate" units out there with the same serial number, and that I had received the "good" one.

How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LG's tricks that he advised me to take LG to court.

I purchased a double door with bottom freezer, an LG refrigerator model LFD22860. One year after purchase, the cover on the electronic control started to melt (was covered under warranty). Two years later, the right side door seal ripped, and I called the warranty service line. I was told it's the first time they hear of this problem, and that my warranty was over anyway. I had it fixed by a local repair company at $189.71 for a seal. Immediately within 24 hours, the door was rubbing with other side and started to get damaged. I called the service company to verify if it's an alignment issue, but the doors are fixed on dowel pins and cannot be aligned! The only thing we could do is to put Vaseline to the doors often (RIDICULOUS). Anyway, even with Vaseline both sides, it ripped within a few months (I wasn't about to pay $400 for seals!). It doesn't end here. Upon closer inspection, we noticed approximately ten cracks everywhere inside the fridge. This absolutely DISGUSTED me.

We paid $2200 for this pile of junk, thinking it would last us for some time. I'm fed up of big name companies getting away with cheap products sold in today's market. All they could tell me was that my warranty was over and that they can't do anything about it. Since then, I have never bought another product from them, and never will including my family & friends.

I have an LG refrigerator that makes very little ice. I replaced the ice maker and it did nothing any different from before. Now, I had to replace the ice bucket three times in five years. That is not what a $ 2,000 refrigerator should do. The model number is lrsc26925sw. I also had to replace the digital control on the door. The people at Sears & etc said that if it makes ice every two hours, that's all it will do. If that is so then it's very poor made.

Ever since we bought this from home depot, five and a half years ago, the ice maker never did work right. Water sometimes runs over in the tray and then the ice crusher, made of plastic, breaks. That's poor made product.

I will not recommend LG products to anybody. My opinion is that someone from LG should be made to either fix the problem at LG's cost or get me credit toward a new one that might work. They need to make a better product than this. I expect an answer within 7 to 10 days.

When the refrigerator was delivered, the ice maker never worked correctly. I called LG and they said that we have too much water pressure. I turned down the pressure and still, it's not working. We called for service again and now it's on back order.

I would think of the money we spent, we would not had been without ice maker for 4 months.

I have an LG refrigerator model number lsc26905tt and serial number 612mrmo04155, called a guy to come and look at my fridge, woke up to the ice maker not working and and the freezer is defrosted, he replaced the element in the back of the freezer and he said that should fix the problem, charged me 275.00 to repair that problem, then a day later, is defrosting again and the food is not frozen, called him again and he asked me what it was doing, I told him it has defrosted again, and also the computer board keypad on the front of the freezer has only one line working and will not change for nothing, which I told him I did unplug it and plug it back in after approx 5 minutes and the computer board started working again, but the freezer is still defrosting, he came back and checked it and he said it was bad again, so he ordered another one and also a computer board which took a couple of weeks, came back and replaced what was bad. A couple of days went by and I went to the freezer to get some frozen waffles out I thought were frozen, because the unit started working after he replaced those parts, had to throw everything out of the freezer, and had to pay 150.00 to the repairman extra for the computer board and labor.

So I called him again after this problem and I told him what was going on, He told me he was up for clues because he didn't know what else to do, he said i know you've paid that amount of moneys to me for repairs and the only thing I can do for you is give u a credit for the labor I paid for what you paid me towards a service on the heating and cooling unit for our home, I said that was ok if he wanted to do that and I really appreciated that! But I proceeeded to call LG and spoke to a representative and he said he recommended another dealer repair place, I called and he asked me if someone else has been in to it and I told yes and what they replaced and He said he wasn't going to touch someone elses problems,

I bought an LG refrigerator with French door and bottom freezer in Aug 2010. I noticed it started to make noise when the ice maker was filling with water. I called Sears for service because it was still under warranty, and that was where I bought it. They gave me an appointment eight days later. At that point, it was still working; I thought, "No big deal." Then the refrigerator part quit being cold; so, I called back for a sooner appointment.

Two days later, the repairman came, and said I needed a new electronic board. He said he would place the order, and the part would be dropped shipped to my home. When it arrives, I'm supposed to call them. This is to schedule for them to put it in, and the first available date is in eight days! Who can go without a refrigerator for eight days? They said the warranty didn't cover the food loss. So, I'm out a couple hundred dollars, and I am stuck with this lousy refrigerator that I can't stand.

Lousy customer sense

LG is the worst thing you can buy, and the customer service is even more worse. I purchased a refrigerator that has only been used for five months. It is completely broken, and replacement is taking two months, and still waiting. When you call them, you will hold forever. Not just me, everybody I knew, who bought an LG appliance, said the same thing. Don't buy LG if you want your life to be good.

Purchased LG Model LFC23760ST stainless French door refrigerator in August 2008. Refrigerator stopped working both times--circuit board needs to be replaced for the SECOND time at the cost of $300 both times. Fuses are soldered to the board rendering them unreplaceable--the whole board needs to be replaced. Instead of $1.00 you pay $300.

They definitely have a money making scheme going on--a product like this should be taken off the market, especially after reading about all these complaints. What can be done about a company like this? How is this allowed to happen to hard working consumers? Their customer service department is useless--they do not care about their customers. DO NOT BUY LG PRODUCTS--AND TELL YOUR FAMILY & FRIENDS.

We bought a LG refrigerator 4 years ago and all the inside plastic parts have been breaking. Now the drawers won't even go in because the shelf that holds them is breaking. The refrigerator works great, but the shelves are made cheaply. How do I get replacement parts without buying a new refrigerator?

I've had the LG freezer on the bottom, and the refrigerator on top for 18 months. Then fridge and freezer stopped working. It is not cold or freezing. I had to have a repairman come and replace the "relay switch".

I have just read almost all of the complaints and finally realize that my dissatisfaction with my French door bottom freezer is real. I have had most of the problems. The door seals are both ripped. I have replaced the large drawer below the vegetable compartment and it has broken off again. The rollers on the drawers (So, that's what they are!)? All off. Now there is a sheet of ice that keeps forming beneath the freezer drawer, then it melts all over my floor. A repairman is coming this Thursday. Ice cubes -- forget it. It's never enough; and very difficult to get them and stand there listening to the grinding. Who knows how to get a class action suit going? I am in!

purchased a 2 door fridge with bottom freezer, ice maker, stainless, not cheep. had the door seal replaced twice. keeps tearing, starting to rip again, light stayed on melted cover. was told my fault, left the door open. had nothin to do with the door seal not closing. finally they said they will replace the unit. the fridge stopped working because of frost build up on the motor.

i have a 5 year extended warrenty and almost up. not that it matters because the warrenty company is about as good as the fridge. always an issue. my wife wants to put this fridge in the garage as a beer fridge and buy a new side by side, no bottom freezer and no lg. preferably kenmore or frigidaire. ive had kenmore, love them. parents have a side by side, has to at least 15 years old, just like new, not a single issue and they didnt buy warrenty. now thats how it should work. its ironic that they told me these were uncommon issues yet seems to be comon to me.

its frustrating just throwing hard earned money out the window. why cant they just make a good product, and stand by it, i shouldnt have to buy a warrenty to guarentee your product.

Purchased bottom regrigerator model #LFC25760 sw...Feb. 2007....have had non-stop problems ever since. Ice-maker over flows, tech replaced mechanism, but since it is same engineering, continues to do the same. The next tech that came advised it is "engineering/manufacturing flaw". Most crisper/drawer rollers broke off first year. LG claimed these parts not under warrantee. Sensor for lights has burned out twice, in less than a one year period, causing plastic housing to melt down. "LIfe is not Good" at LG!

In June of 2007, my wife and I remodeled our home and purchased all new stainless LG appliances for our kitchen. We purchased all items from Home Depot in Keene NH which is 15 miles away. We opted out of the extended warranty. Even with all the problems we've had, I would say the warranties would have not helped us at all. The total cost for stove, dishwasher, microwave, refrigerator was about $5000!

The first sign of problems was one year and 2 weeks after purchase when the microwave started beeping on its own, and then it got hot and fried itself. I am thankful that my wife was home to unplug it! A month later and many phone calls and faxes later, LG authorized the repair. The door w/ the control board was replaced and a melted top trim plate as well.The nearest authorized repair center was 50 miles away! It was a big hassle for them, too. Our dishwasher has malfunctioned since the first month and we just prefer to wash by hand and it is merely an ornament.

The $2500.00 double door w/bottom freezer refrigerator has been finicky from the start. I have notes from the same time as the microwave issue trying to have the ice machine looked at because it wouldn't make ice. A series of calls and some long resetting procedure over the phone temporarily solved the issue. As of late it has not made ice for 6 months. No big deal during winter, but now summer is here! The latest problem occurred about 3 weeks ago. My wife called me at work to say that the refrigerator smelled weird. I came home early to find the light lens melted and hanging melted to the trim ring. The unopened milk container had blown its sealed cap, while the other food were all very hot and starting to spoil.

My first reaction was dismay. My second reaction was panic! I burned 2 fingers trying to unscrew the bulbs! My next reaction was to make that call to LG once again. After finally getting someone on the line, I explained the issue very calmly and in a nice voice. The response was that they had never heard of any such issues. I asked to speak with a supervisor and was transferred to the highest level customer service representative. At this point, after repeating my story nicely once again, I was told that there had been issues however, our unit was out of warranty already.

I pressed the issue a little more forcefully and was told that I would be called back in a day or two after review. I did receive a call back and was told that LG would cover the repairs on the light issue only. Next came the hunt for a service facility that covers Vermont.There was none near us. After 2 weeks, the service department found one in Amherst, Ma., which is 40 minutes from my place.

The nice man from B and B appliances has called three times to let me know that he would come but needed to get LG to ship all parts to him first and needed to get authorization confirmation. He called yesterday to set up an appointment with me. He said that he got 4 or 5 boxes of parts for my issue.My conversation today w/ Sherry Pederson of LG informed me that my ice machine issue would not be fixed by them. I was told by her to file a complaint via mail.

The consequences are first and foremost, the misconception that the more the unit costs the better it is! We feel duped and we wasted hard earned money. The next biggest loss would be our very valuable time! Loss of time spent on chasing our tails around every corner to just get some help with these very unsafe products. Imagine digging around inside a huge dark refrigerator looking for bad food? What is next? We are waiting for the next shoe to drop!

Do not buy this expensive LG fridge. We have had several small problems like the icemaker clogging all the time to a loud intermittent noise, and now the fridge stopped working. The error points to the freezer fan, which has been replaced before. This fridge is a nightmare! We thought we were good because we got the home depot extended warranty. We already had the A&E service folks 3 times in our house. Today I call to say the fridge stopped working, and the earliest they can schedule a visit is 8 days!

Great, you buy a $2K - plus fridge, invest in the extended warranty, and when your fridge stops working (after 3 past service calls) they cannot accommodate an emergency visit. The rep from Home Depot, extremely rude, told me that buying the warranty does not guarantee timely service. I wish they disclosed that clearly when I bought their "warranty"! Anyway: two lessons that I want to share with all: do not buy an LG French door fridge, and do not buy the extended warranty from home depot.

I just want to let others know just how bad a product the LG refrigerator is. the Ice maker is junk. Please do not purchase one, and if you do, purchase the longest extended warranty available. Especially on Mdl LFX25971ST/02. Seems like something else breaks on it constantly. not worth half what it costs. And no support unless you have warranty.

We purchased an LG 3-door refrigerator back in Ca from Home Depot and also got the extended four-year warranty and have had nothing but trouble since. We moved to Idaho and the problems are worst than ever. We have had over 15 service calls in less than six months and the problem has never been resolved.

This LG product is a lemon from the beginning. Although Home Depot Corporate Offices in Atlanta have said that the LG refrigerator should be replaced, the Assurance Service people say no, it can be fixed. After replacing the main circuit board, one of the front panels where the water and ice dispenses, the ice maker, taking the freezer compartment apart, telling us not to put anything on the back wall of the refrigerator but leave a gap of about 1 to 2 inches, the problem of the freezer not freezing correctly and the refrigerator compartment being too cold, still the problem has not been fixed. The repair people of which we have had two companies say that they nor the LG technicians don't know how to fix this lemon. All but LG says this LG 3-door refrigerator needs to be replaced. Can anyone help with this?

I bought a LG refrigerator 2007;18 months later, it went out completely. I called LG and was told they would do nothing. After calling for one week, I finally got someone who would help. LG paid for the part but not the labor. 15 months later, it went out again. It was the control panel. I was told there is a small fuse in the control panel which went out but you have to replace the entire panel. The refrigerator has not been in our home 4 years and it has died twice. I would never buy or recommend any LG product to anyone. They do not have respect for the consumer when you call nor do they stand behind their products.

I originally bought our LG refrigerator about 4 years ago, model no. LRTC19314ST. The light (still the original bulb as when it was purchased), apparently did not turn off and got very hot. The plastic around the socket which holds the bulb melted and the socket fell out of its place. The bulb then proceeded to make the clear plastic cover melt also. We must still use this refrigerator, but removed the lightbulb (saved it if needed for future evidence) due to the obvious fire risk.

Fire hazard! The lights in the refrigerator stay on when the doors are shut. Everything in the refrigerator is hot or melted.The light sockets and wiring turned brown. The plastic housing around the light bulbs melted. Smells like something burning. This is an LG French Door refrigerator with the freezer on the bottom. Model #LFX25960.

Had to throw away all the food as it was hot or melted (butter in tubs were completely melted). Had to remove the light bulbs from refrigerator which makes it difficult to see inside the unit.

We bought an LG refrigerator (Model: LFX25960 ST) about 2 1/2 years ago. Everything seemed to be fine, until two weeks went by and our ice maker went out. This happened twice and in both times, the entire ice maker assembly had to be replaced. The most recent issue has made my husband and I extremely concerned. The interior light in the refrigerator stayed on and did not turn off, causing the entire assembly to burn and melt. Thankfully, we smelled the burning and were able to get in there with a hot pad to remove the light bulbs.

We called Best Buy and they sent a repair guy out from their Geek Squad as the 1 year manufacturer's warranty was up with LG. And we were now into the 5 year warranty that we bought from Best Buy. The guy came out a few days later, which shocked me considering that this had the potential to be a fire hazard. One would think that they would come out quickly in a situation such as this. When he came out, he replaced the light kit and told us that it had a thermostat in it to turn off if the lights ever stay on again.

Well, the next day, it starts staying on again and heating up the inside of the refrigerator. They sent the repair tech out again and for the second time, he replaced the circuit board as well as another light kit. So far, we haven't seen anything happen, but I have to say that I am still very concerned, especially since this is a known problem and a potential fire hazard. I think that LG needs to recall these refrigerators completely and replace them with an equivalent model. I shudder to think that this problem could potentially burn a house down. It is insane! It is hard to even leave home for any length of time without worrying about the refrigerator. Shame on LG for not backing up their product, especially at the costs of these units. They are definitely not cheap by any means.

About 6 years ago, I bought an LG French-door bottom-freezer refrigerator. It was my first brand-new appliance ever! How exciting. But after one year (yes, the warranty had run out), the light stayed on all night melting the light cover, which seemed to stem from the one door closing and popping open the other door just enough to trigger the light switch. My fault? We removed the melted light shield, but left the lights in place. We pushed hard on doors. Then we started getting freaky frost buildup in the freezer; and then melt, build up, melt.

The clean up after each cycle was daunting. I didn't call anyone. I bought it at Best Buy, and I didn't expect any support. Besides, my warranty had run out. I guess, I'll live with it. I just spent $1700.00 on this thing. And live with it, I did, until all of the sudden, 3 years later, it all got normal. I shut the door, the other one doesn't pop open that tiny smudge. No more melt, frost, melt, frost. No rhyme nor reason. So there is hope that in 4 years, you may grow to like going to your fridge, if you can stand to look at it.

I am on to my 2nd and 3rd new appliances, a washer and dryer. My boyfriend has made it clear they will not be LG. I agree. And I just got my 1st computer, so all these complaints are my 1st exposure to how many people have had the same problems with these refrigerators. I'll be honest. This experience has fractured my confidence in appliance purchase. I believe, unfortunately, that all manufacturers think of these things as disposable. It's not our fault. LG fridge owners just remember: Push hard on doors, push hard on doors.

The circuit board went out of LG Kenmore Elite Bottom Freezer Model # 795.7724 with first call for repair done on November 12, 2010. It is now January 15, 2011 and we are still waiting for a supposed backordered part for this refrigerator. This refrigerator is 3 years old and the circuit board is black and smells of smoke. It looks like it could have started a fire and we are still waiting for repair. Amanda ** at LG indicated on January 14th that we would get a new refrigerator and then when she called the appliance repair person we are working with, she miraculously located a part that has been backordered for 2 months. There are over 400 of this circuit board on backorder at this time, indicating that the newer refrigerators should be classified in the same class action suit from 2005.

On Dec. 22, 2010, the light on the LG refrigerator I bought on 4/20/08 stayed on. It melted the light housing and burned the ceramic bulb housing. Things in the fridge were just warming up. I would like my name on the class action against them, I am furious that this product has not been recalled by the company.

I bought this refrigerator two years ago from Home Depot and it has had a knocking noise. I had two techs to check it out but they found nothing. The seals had to be replaced due to leaking and the doors get out of adjustment easily (I had to constantly readjust them). The vegetables freeze and the ice cubes melt together. Insulation is also poor in every compartment. I am ready to dump it off the end of the pickup at Home Depot and let them take it to the salvage yard. I paid $2,800 for it at the time. You can have it for $800--stainless double door French bottom freezer (Model: LMX25981ST). Check the website and you will see plenty of problems with the knocking noise. I will never in my entire life buy another LG product.

Today, December 26th 2010 at about 10pm, I finally realized what the awful burning smell in my LG LFC22760 Refrigerator was. If I didn't burn my hand on the light as I was removing milk, I would have not figured it out until the entire refrigerator burned out. The lights in the fridge would not turn off. They had not turned off for hours. It seemed as the temperature was 70 degrees. Everything in there was warm and the smell of burned hair was evident and the light bulbs were so hot that I actually burned myself.

After we finally got the light bulb casing off and took the light bulbs out, we noticed that the casing holding the bulbs were almost black! I checked online and saw hundreds of complaints about this same problem and obviously LG is not owning up to it. There should be a national recall on this appliance. If I hadn't noticed it sooner, I believe that my entire house would have burned down because we would have been asleep by the time the light bulbs did the most damage. We got very lucky.

I would really like to join the class action lawsuit in New Jersey because I can see that I am going to get nowhere with either LG or Sears, where we purchased the fridge. We now have to keep the light bulbs out of the fridge but it is so dark in there and this is no way to have to deal with it. This was a very expensive refrigerator and as soon as we bought it, we had issues including the ice tray track breaking and the clips that hold the doors shut breaking. There is nothing we can do about those things either it seems. Is there any way that we can become part of the class action lawsuit in New Jersey? We just want our money back so that we can buy another refrigerator and it will definitely not be an LG.

We purchased an LG LFX25975 a year and a month ago. Today, the ice maker is officially broken and useless. I remember my grandfather's refrigerator lasting years. Today's stuff is junk! We had to have the most modern appliances--bottom freezer, LCD, and stainless--stick to the standard. Our $1,700 just went down the drain!

I purchased an LG refrigerator LSC27914ST that failed on delivery. The next morning after delivery and installation, all of the frozen food had thawed and had to be thrown out. LG customer service told me to unplug the unit for 3-5 hours and then plug it back in. That failed and the rest of my food had to be thrown out. LG dispatched a service technician who discovered that the compressor was bad and all the oil had leaked into the pan. He recommended that it be replaced not repaired. LG customer service called saying a replacement was authorized and gave me the 800 number to call. That 800 number had no record of the replacement authorization. I called the customer service agent that called me but the number did not take in bound calls. The replacement unit would not be available for delivery for 2-3 weeks. When it was delivered, there was no indication of shipping damage on the carton.

I bought an LG refrigerator French door, had it three years and ice maker stopped working. I called a service repair man, his statement was, "Oh no LG that is the worst refrigerator you could buy" and said we were lucky it has lasted as long as it did. He told us that once one thing goes, they all start going.

Parts are next to impossible to get and everything starts falling apart about a year after having it. I will tell everyone never, ever buy appliance made by LG.

I have had to replace my ice maker 3 times, and my refrigerator just turned 3 years old the day before Thanksgiving. The first time my warranty has been out only 2 weeks then in May this year ice maker was replaced and now I have a repairman coming tomorrow to install another new one. He had to order and it takes forever to receive and will only except LG parts.

I am sick that I have spent so much money on this refrigerator, thinking that LG products were the best. I will probably give second thought to purchasing another LG product.

I bought an LG french door refrigerator. There was no discount or bargains, nothing. I paid cash and it was delivered Oct 2008. This July (2010), I woke up to find most of my freezer foods were defrosted. I called the 1800 number to be given an authorized dealer's number who turned out to have been closed for two years. I called back again, another 20 minutes of push this, push that button call that got me yet another number of a company who said, "Sure, we will be there by noon."

At 11:35, I received a telephone call: "Sorry, we can't make it. We'll call you back when we know when we will be able to get there." Three hours later, there was still no call so I call. "Oh, we don't know when it might be sometime next week." So I call through yellow pages authorized LG service. The company tells me we have an appointment available two weeks from Friday.

I then call the LG 800 number again. They tell me, "sorry, even our commercial rep is backed up; the next appointment we have is in about 8 days". Okay, I say. I get a call two days later: "Sorry, our guy has a family emergency; it's going to be an additional week." Meanwhile, my husband and a local electrician take the back off after unplugging it, take a blow dryer and just start blowing cold air towards the motor. I replug it. Ii starts. The service rep came out the two weeks later. He never even touched the fridge and said, "Oh, the motor must have frozen. You did the right thing. Thanks, have a good day."

Well, now it's Dec 2010 and I wake up to the warm milk, runny yogurt and melted ice cream. I call LG who says, "Well, your warranty is expired and we don't have anyone for forty eight hours." I say, "Fine." I call my boss and change all appointments as "I won't in be in on Wed ,service repair is coming between 7 am and 1pm." I get call back from LG at 3:55 pm: "Sorry that appointment was already filled; we have between 9 am and 2 pm. I say okay. I get call on Tuesday: "Sorry, we are going to have to reschedule you for next Wed between 10 am and 4 pm." I am eating crow as they say because all my other appliances, ovens, cook top, dishwasher, microwave, warming drawer are all of another popular W brand but no, "I had to have this refrigerator; no other would do" and my husband wasn't thrilled about the price difference and/or the different brand. Now, I have a big stainless box sitting in my kitchen serving us no purpose at all and LG has the audacity to answer its phone with some *** about quality and customer service!

I will not buy another LG refrigerator. I have had my Dutch door fridge with bottom freezer and ice maker for two years. The ice maker had to be replaced once because it quit working. Since new, it has constantly jammed up and not dropped ice out of the dispenser. The bin continually has to be removed, shaken. It is a total hassle when we want ice. When I use it, I feel like I have wasted the almost $2,000 I spent on it. I will not buy another one! The economic damage is just feeling like I should have bought another product that worked as well as my last one. I only bought the LG fridge because it was in stock and my last fridge quit working one night after years of use.

We purchased an LG Fridge, range, and dishwasher in Nov. 2008. A week before Thanksgiving this year, 2010 the fridge went dead. LG service told us to call Sears and a tech guy came out. He said the main board was dead and it would be about $400 to fix it since it was not under warranty, unless we purchased the $250 service contract then it would be covered. We purchased the agreement and they ordered the part. They told us it would be about 10 days for the part to get here.

We then contacted LG. After some convincing they gave us a number to give Sears, saying they would cover the work under warranty. We contacted Sears and they would not honor the warranty authorized by LG, saying they do not cover any warranty work on any LG appliance unless you bought it from Sears. And LG would have to reimburse me for what I paid Sears. We contacted LG to call Sears and they refused, now saying they would not cover any repairs. We gave LG the authorization they gave us and they said it was not going to be covered.

So after almost 2 weeks without a fridge, we still have to pay Sears to fix it. I know reviews like this will not discourage anyone from purchasing LG appliances. Everyone thinks the product will not break, as most fridges we have had last for years. But remember this, if you do buy something from LG, it will not be serviced. Even if it's under warranty, no one will come out.

Lights will not turn off when door shuts, refrigerator heats up, food spoils, plastic casing melts around light bulbs.

LG French Door with freezer on bottom, Model LFD22860ST - Interior lights did not shut off. Melting housing and inside of refrigerator. Was told by technician that LG knew of this problem for years. There was a recall but no one notified. Were only addressing problem once consumer called in with problem.

Just came home from vacation. If this would have happened while we were away, may be have come home to a house completely destroyed. Even if they put in new parts, I will not feel safe in house.

When I opened the door of the LG refrigerator, the lights were on and hadn't turned off when the door was closed hours before. The plastic light cover was melting and the interior of the refrigerator was not cold. The model is LFX25960ST and it was bought in 2007. How do we enter the class action suit?

I have had a repairman out 3 times. Once for the icemaker not working, and twice for the light staying on and melting my butter and spoiling food. I am waiting now for the repairman to come for the third time. The light is overheating and it smells like something is burning. When the repairman came to fix the light the first time, he order a new light fixture that is supposed to not let the light come on when it heats up. So now most of the time when I open the fridge the light won't come on. But you can feel the light enclosure and it is hot. I can't keep my butter in the butter compartment because it melts. He can't fix it but I am sure he will do something that will work for awhile. Help. I need a new refrigerator.

I bought an LG fridge, dishwasher, stove, and microwave 2 years ago from Home Depot. The dishwasher has been fixed 5 times by an outside repair company but they did get half of the parts form LG under warranty. It still leaks a tremendous amount of water on every third wash cycle. Now the warranty time line is complete. So I gave up and now I use a bath towel in front of it when I do dishes. The stove warming drawer shorted out (sparks flew everywhere) within the first month. It was repaired but I am afraid to use it.

The convection oven takes a ridiculous amount of time to warm up and also shakes violently when the circulation fan kicks on initially. Just yesterday the microwave panel shorted out. I can use the fan and nothing else. The consequence is that a 2-year old kitchen now needs to be completely replaced because the items are faulty and quite frankly scare me to death! The warranty covers few parts and Home Depot covers nothing. Be sure you have done your research before you purchase LG appliances!

I have a bottom freezer LG refrigerator. The first year the seal needed to be replaced. Now, 4 years later, the freezer has stopped freezing but runs all the time. It stopped on 11/21/10 and will not have the part replaced until 11/30/10. That is 10 days. That is the best that can be done. LG, and American TV, where I bought it, are sorry, but no one cares that the food in the freezer is spoiling, and we are without a freezer. I also had an LG front load washer that was repaired 8 times in 3 years, until the extended warranty claimed it was a lemon, and gave me my money back. My LG stove had to have the electronic panel replaced within the first year and a half. My advice, never ever buy an LG. I would like for LG to repay me, and take their appliances off my hands. I am tired of sales people telling me they have a good repair record. Don't even get me started on the LG mobile phone! I lost a whole freezer full of food, on Thanksgiving week.

I purchased an LG French door refrigerator about 4 years ago. Last week, my husband opened the door to an awful burning smell and smoke coming from the light bulb. All my food was melted and spoiled. My husband pressed the button like the door was closed and the bulb never seems to go off. This isn't the first problem we had with this. The water hose has been replaced 5 times and flooded the kitchen 3 of those times! This is an awful product.

All food was spoiled, the light bulbs actually melted the refrigerator; it is all brown and melted. I had my Whirlpool refrigerator for 20 years and never had any problems. It seems LG doesn't want to know anything. Terrible service, terrible product.

Life is not good! I bought my french door LG fridge about 3 years ago (model LFC21760/LFC25760). Six months or so ago, we had the problem of the interior lights not turning off. It melted the plastic light shield that covered the light bulbs. We had to throw away nearly all of the food on the top two shelves and door, including all of our melted butter! This just happened again last night, and again there goes a lot of money in groceries. I looked it up and saw that this is a common problem and that the company is aware of this. I am really angry! I also have had a problem with my LG Dryer. They are prone to a cracked weld in the drum of the dryer that is a well known problem.

LG is aware of this problem also and they are not doing anything about this either. I am so disappointed and angry. As far as I am concerned the retail outlets that carry their products should bear some of the responsibility and stop carrying LG products until LG takes accountability and fixes their problems! We paid about $1800.00 for this refrigerator that is less than four years old. We have thrown away at least $60 worth of food two times. We have 3 young children that are not allowed to open the fridge because we are too worried that they could be burned, or consume spoiled food unknowingly. This is also a constant worry as a fire hazard to our family and home.

Freezer ice cubes come out all over the floor. This problem was reported soon after purchase; the tech came out and replaced the ice maker. There was no change in condition. Lights in side refrigerator stays on and I had to unscrew lights to keep the food cold. No one has ever contacted us about this serious problem. It's hard to see what's in the refrigerator and I am afraid to screw the lights in so as not to melt plastic and ruin food. Can anything be done? The model number is LRFC22750SW serial number 603MRVB00159.

Freezer ice cubes come out all over the floor. This problem was reported soon after purchase; the tech came out and replaced the ice maker.There was no change in the condition. Lights in side refrigerator stays on, I had to unscrew lights to keep food cold. No one has ever contacted us about this serious problem. It's hard to see what's in the refrigerator and I am afraid to screw the light in so as not to melt the plastic and ruin food. Can anything be done? The model number is LRFC22750SW serial number 603MRVB00159.

We have a stainless steel, French door with freezer on the bottom and water dispenser in the door with electronic controls LG refrigerator. We have had about 4 minor problems starting in the first three months of ownership. We have now had it for 4 years and the freezer was thawing and refreezing the food. We had a very hard time finding someone that would even work on LG due to problems with obtaining parts. We came to find out that there are known problems with LG refrigerators and their compressors. They release debris into the refrigerant lines so clogging them and the only way to completely fix them is to replace the compressor assembly for about $800. We take very good care of our appliances, but this unit was falling apart.

LG does not stand behind their product. Once the year warranty is up, you are on your own. We paid $2,000 for this unit just 4 years ago. Rather than spending good money for bad, we have opted to cut our losses and buy a new refrigerator. We will never, ever, buy anything from LG electronics again. They were a good company with good products when they were Goldstar. Now, they should be ashamed of themselves, and so should the businesses that sell their products. We were told by sales people that LG made top of the line products and that they manufactured the majority of their own components so reliability and repairs would not be a problem.

We were told by many repair shops that they have had many of the same calls or problems with LG units. This is apparently a very common problem. The one repairman that would come to our house said he had 4 other calls with the same problem on other LGs and LG off-brands.

I have LG Privilege GR-L247R side by side refrigerator. It is 9 years old. The water stopped dispensing. It turned out that the water inlet plastic hose was corroded and crumbled. There's no reason for this to happen especially when water is filtered with their expensive filter. I have contacted LG to file a complaint and am waiting for them to contact me back. I kept the corroded part if they are interested in investigating.

Anyone out there having issues with LG Refrigerators? It's a 25 cu. ft. French Door Bottom Freezer. I am having issues with mine and LG is refusing to replace it and wants to depreciate it by 45% and send me a check for a factory defect that they know they have. LG knows it is a problem of the bottom of the fridge separating from the freezer section causing the air from the freezer to leak into the fridge and freeze the stuff in there and they have known it for a while. I started having issues with the fridge about a year ago but figured well maybe it was a blocked vent so that is why the produce was freezing. The temperature in the chiller trays have gone down as much as -5C when I put a fridge/freezer thermometer in there.

I called 6 times in one day. We were told that the warranty was extended and to call the repairman, everything was approved. When we went to do that, in fact, LG lied to us and nothing was approved. We are now on day 3 without our refrigerator and no answers yet. It is the week before Thanksgiving and everything we had bought is now having to be thrown out. I will not buy an LG again because the customer service is about paperwork and not serving the customer. We are out $200 in food we bought and so far 3 days without a refrigerator.

We purchased our LG Bottom Freezer Refrigerator Model LFX25950SB 9/22/07. About a year and a half later there was a recall on it. The computer board was not working as well as it should. The repair was made with no trouble.

Well, here we are another year and a half later. Not only does the computer board go but it takes the freezer with it. So, we now have to replace all the parts associated with the freezer and ice maker to the tune of 222.19-parts-113.00-labor 13.33-tax for a total of 348.52. I called LG and was told, "We can't help you because it's to far out of warranty."

I get the same structured answer for all my questions. If the computed board went for a year and a half the first time and now it's a year and a half later. It sounds like the computer board has a life of a year and a half. Just long enough to take it out of warranty. There will be no more LG in this house.

We purchased our LG Bottom Freezer Refrigerator Model LFX25950SB 9/22/07. About a year and a half later there was a recall on it. The computer board was not working as well as it should. The repair was made with no trouble. Well, here we are another year and a half later. Not only does the computer board go but it takes the freezer with it. So, we now have to replace all the parts associated with the freezer and ice maker to the tune of 222.19-parts-113.00-labor 13.33-tax for a total of 348.52. I called LG and was told, "We can't help you because it's to far out of warranty."

I get the same structured answer for all my questions. If the computed board went for a year and a half the first time and now it's a year and a half later, it sounds like the computer board has a life of a year and a half. Just long enough to take it out of warranty. There will be no more LG in this house.

About 5 years ago, I purchased an LG refrigerator model LRFC22750TT. On October 18, 2010, we found that the interior lights did not go out causing the light diffuser to melt and the fixture to drop down. The temperature inside was very warm and most of the food was ruined. After removing the bulbs, I noticed that the wattage was too high, so I replaced them with 40 watt bulbs.

I was also able to mount the light fixture back to the ceiling along with the partially melted diffuser. When I put in the new bulbs, they went off when I shut the door, so I thought everything was okay. On 11/15/10, I noticed that the lights will not go out again, so I removed the bulbs.

Thinking I could buy a part and repair it myself, I started looking on the internet and found that a lot of people who own similar LG's are having the same problem. I have had other minor problems with this refrigerator but fixed it myself. Now that I know others are having the same problem and LG isn't doing anything about it I will replace it before it causes a fire.

Purchased a 25 cu. ft. French door refrigerator in 2007. Replaced ice maker in six months. All the drawers have broken and all the rails have broken off. The food on the ice maker side of the frig freezes when ice maker kept cold enough to freeze ice. Spoke with CS many times and the same song and dance, "Too bad out of warranty." No pride in product. CS rude and no one in charge to speak to. Cannot find any info on CEO or any one high up to have my lawyer write to. A $2500 frig and I am going to replace it.

My brother bought me a new refrigerator since mine was destroyed by hurricane Katrina. One month out of warranty, the refrigerator stopped working. LG said too bad repeatedly. I finally got a smart repairman who said there was a 3 cent. part that needed to be replaced. The old one was letting too much condensation build and it was causing something to ice up and shut the unit at least once a week. This cost me $400.00! I then noticed there was a crack at the bottom of the liner bed and then a plastic part from the door just fell on the floor. From what? I do not abuse my refrigerator. I read some product reviews and decided just to pray nothing else went wrong.

Of course, the ice maker constantly spilled out into the bottom of the freezer compartment, and over time, has just quit making any ice at all. I bought ice cube trays and I am just hoping nothing else goes wrong. The stainless steel finish wore off the top and bottom of the handles, which is pretty amazing since nobody touches it there!I I am still dealing with house repairs from Katrina and just hope it keeps working. I love the french door arrangement and I am scared to death every time I read another product review. I feel I'm lucky nothing else has gone wrong. I think these refrigerators are customer nightmares and LG should be banned from U.S.

LG Refrigerator stop running after 2 years and they will not replace it because no extended warranty. I had to purchase another refrigerator.

Purchased an LG French Door Refrigerator Model LFX21960 in April 08. Exactly one year after purchase, the light housing in the refrigerator section burned out. A repairman came out and fixed the problem free of charge. A little over a year later, the same thing occurred. This time a burning odor alerted me to the problem. I searched the internet and found that this has occurred often in this and similar models. Unbelievable that the refrigerator is a fire hazard and LG did nothing to notify their customers of the potential problem.

A repairman came out again (free of charge) and replaced the light housing. He informed me that the part that would make the refrigerator more energy efficient was a waste of time, so he did not install it. I believed him because I had read of complaints that after installation of this part refrigerators were not working properly. At the time, I scheduled this service LG informed they would sign me up for the reimbursement program in place in connection with the energy rating. Never happened.

I called them again today and they said they would send me a check for $38 that would cover energy costs from the date of purchase (4/08) to the end of this year (12/10). Then, they would reimburse me yearly between $3-$12 for the life of the product. In addition to the light problem, the deli bin drawer has been broken since the beginning. I have yet to have ice maker or freezer problems (I consider myself lucky!) that many have experienced but it would not surprise me. I researched this refrigerator before I purchased it. At that time, I only had a choice of 3 different models that were counter depth, french door and had the ice/water on the door. So wish I had chosen either of the other two. I would never buy another LG product again. Their customer service is terrible and their products expensive and inferior.

It has apparently happened with many other owners of LG's Bottom Freezer Refrigerator (Model LFC21760**). I opened the refrigerator only to find that the plastic housing covering the interior lights had melted. The entire housing that covers the lighting assembly was drooping because it was melting. Apparently, the lights inside the refrigerator failed to turn off so the heat melted all the plastic around it. I unscrewed the bulbs so the lights won't melt anything else or spoil any food, but I now have no lights in my refrigerator.

We bought a $2,600 LG refrigerator about two years ago and we hate it. It is the model with freezer on the bottom and ice maker on the left side. We've had nothing but trouble with the ice maker. It constantly freezes up and the motor just grinds until you take the ice bin out. Then, all the ice goes all over your floor and makes a huge mess. The doors catch on each other and don't shut unless you push them shut. We also had a seal that ripped and had it replaced. We've had repairmen replace the seal, and they've come and looked at the ice maker, but the problem is the design--not that it needs repair. We can have them come every week for the next 10 years and it'll still have the same problems.

We decided it was time for a new refrigerator even though our fridge of 20 years was still working like a dream! Just as this new purchase, an LG model LFC20760, went off warranty, it stopped running. We visited Best Buy where we purchased it and were told there was nothing they could for us!

Once we located a repair man, the part needed to be ordered on 8/26/10. Finally, it was repaired on 9/13/10. A new refrigerator that will not make it much past its first birthday in my book would be a lemon! Poorly made and service follow thru a nightmare. No more LG's for us! Days later without a refrigerator at a cost to us of $163.00. I'm not impressed with quality or servicing! I should go back to our 20 year old fridgeit's still running like a dream!

I have yet to contact LG and dread doing so after all I have read. My fridge is model LFX25960SB purchased in September 2007. So far I have been lucky, I guess. Complaints are ice cream never firm, although everything else freezes fine. This is with a fully-packed freezer, partially filled with a bag of ice! Occasionally items will freeze in the refrigerator. The ice dispenser flap doesn't shut on it's own after use, sometimes it does, sometimes it doesn't. The door alarm feature has been working fine and was a feature I needed. The last couple of weeks, it goes off for no reason. All doors closed tightly, disp flap I close if not closed.

It was functioning for a couple of days but at 5:00 am this morning, I am awakened by my refrigerator door alarm! I had turn off the feature. Now the room temp. shows 81 degrees. It has not changed all day. It is, at the most, 73 in my kitchen today. The lights have been off and it's an overcast fall day.

In July, the white, hard plastic tubing running down the back of the fridge for the ice maker water split. No one can get to the back of our fridge. It's not been moved since installed 3 years ago. I finally found the part and had to order it thru Sears. It's not as easy to replace as one would think. We happen to have a plumber friend visiting us that week and it took him over 30 minutes. Apparently, very cheap plastic part to split (long ways) spontaneously like that.

We paid over $2000 for this fridge. I'm hoping these issues are the worst we endure but odds are against that. I will be contacting LG for the compensation for energy ratings errors and to have the computer panel replaced regarding the potential fire hazard issue. Maybe that will fix the door alarm malfunctions and the room temp. readings.

All the drawers have fallen apart. I opened the ref's door and it was smoking and falling down. It melted and ruined the food and almost burned the entire interior of the fridge. This is a brand new ref with multiple problems, including frost in freezer, full of ruined food, and broken light source.

I have bought refrigerators with 5-year warranty ($800)from Grewatti Group in Syria (Mahmalgi distribution). When the tape of the freezer crashed (magnetic tap of the door of the device did not work very well after one year of buying your product), the customer service in Syria refused to fix the problem with bad dealing with the consumer or end user. This occurrence will harm the reputation of LG in Syria. After many calls to the customer services in Syria, they came and put hot water on the door of the freezer and this is not useful. Then they did not care about any of our complaints. Is this is real warranty?

We bought a LG 3 Door Bottom Freezer Refrigerator about 1-1/2 years ago. Last week it stopped working and an error message came up as FF. I just switched it off for a day and in the morning felt very happy that the error message had gone away and the fridge was working.

Two days later, another message came up as IF and I do not know what this means. The point is that you spend so much money to buy a fridge and it starts giving you problems. I have bought cheaper fridges and never had any issues. I bought an expensive one this time and am regretting it. It is sad to hear about so many other people the problems they had with LG and their customer service. No more LG product for me. Of course, I am telling all of my friends and family about this.

I will not allow another LG product in my home. The reviews regarding service were very interesting. My husband had thoughts on having all LG products to replace our old appliances.

The fridge we bought in 2004 has had a few problems but, so far, it works okay. Our ($1,200) LG dishwasher ended up in the trash after about 15 months. No one would service it. We had to physically take it on a two hour road trip to have it serviced (can you believe that!). Then, when we got it back it never worked well. After another month, the same error came up (wouldn't heat the water) and I couldn't stand the trauma again so I bought a Bosch. It is a simple design, does not have the pretty sounds nor all the washing options but I have not had a single problem so far.

I purchased a refrigerator from LG Appliances in 2007. The refrigerator cost approximately $3,000.00. Since the time I bought the product, I have had to have service on the unit on 3 occasions. Even when the unit was purchased, the energy efficiency tag was deceiving, and 2 years later, I received a letter in the mail saying I would not save as much energy as originally thought and they would send me a check for the extra monies it would cost me to run the unit. I would not have bought the unit if I had known that it was not as energy efficient as the one next to it.

I have had problems on and off with the ice maker not making ice and now the dispenser do not work. After spending $3,000.00 on a refrigerator I would think that they could provide some warranty on their parts for at least 5 years at the prices they charge. At this point, I feel like I was cheated and lied to to purchase one of their products and now they don't want to stand behind what they sell. I have to purchase 3 to 4 bags of ice a week because my ice maker does not work and I am not saving any money on my energy bill due to them misleading me on the energy usage facts.

We have two-year-old refrigerator, LG stainless side by side with freezer on bottom. The entire board needed to be replaced because a fuse on the board burnt out! We incurred $475 later. I will spend the next twenty years not recommending LG. We have no fridge for three weeks and the entire food from the fridge and freezer were thrown away.

I tried to find out contact details for the LG Service Centre for repairing my refrigerator. I checked the LG website in Egypt. The phone number they mentioned does not work. I sent them an email via their email form. No reply. I emailed LG in the USA, but this was also ignored. My complaint: LG simply advertises wrong information, ignore emails coming from customers, and obviously, they sell products in this country without having a repair service centre. I had no choice but to resort to an unauthorized service centre that over charged the cost of the service.

We have had three techs come to the house. First one replaced the ice maker bin and auger and the problem continued. Second repair tech sent by LG said to lower the freezer temperature to keep ice from freezing together. That didn't work because the products in the cold cut bin froze.

The third tech sent by LG said we had to empty the ice bin and rinse it out and let it dry overnight on our lanai every month (ridiculous for a new refrigerator). All three technicians work for LG so we feel that if they tell LG the truth, LG will not continue to use them. All we want is LG to swap the door with the ice maker with the newer ice dispenser which has a stainless steel auger instead of the plastic one. They have refused to help us any further.

In addition to the ice maker problems we brought to the technician's attention, the water filter device that measures when to change the filter was not working as well. We were told not to worry about it. We have scoured the owner's manual and there was nothing in it about lowering temperatures of freezer to prevent ice jams, or changing ice in bin and washing it out every month. It also didn't the panel on fridge which tells you when to change water filter was something not to worry about if it didn't work.

We only have a few months left on our warranty. We would like not to have to worry about this or deal with this further. We would like them to swap the door the ice maker is on with the current ice maker which has a stainless steel auger instead of the plastic one. If that is not possible, then we would like the refrigerator replaced with the more current ice maker and if they don't want to do that we would like our money back. These refrigerator's are too expensive for us to have a problem with from the beginning.

I have an LG LRDC22743ST bottom loading refrigerator. The refrigerator has failed on multiple occasions. Most recently I have gotten an ER FF error code which indicates a freezer fan problem. On searching the internet for this problem, it appears to be a common problem. The last time this was fixed, it cost me $300.00.The ice maker also does not work. I obviously would not recommend LG products. They are in over their head and cannot manufacture a reliable product.

I bought an LG refrigerator in July 05 and bought the extended warranty from Best Buy. It expired in July 2010 and I was not notified to renew. In Sept 2010, this refrigerator started leaking at the freezer door hinge and along the bottom of the freezer door. We paid 2 LG technicians to come to fix this problem and each one said we could not fix it because we needed a new door.

Okay, so we will pay for the new door but they do not have this door and there is no ETA. I have gone round and round with so many different people at LG that supposedly have the authority to replace this refrigerator and yet they will not do this. They will only pro-rate this refrigerator at $377. I paid close to $1400 plus $159 for the policy and they will not stand behind their products. I have had 5 refrigerators in 51 years and not one was replaced because of a problem, only to upgrade and one was over 15 yrs old. When you buy an appliance, you expect it to last 15 or more years, not 5. No other manufacturer would treat their customers like LG does. I will never buy anything LG and I will tell my friends not to buy LG.

The compressor failed within five years of purchase. Plastic interior parts; slides, doors, etc. flimsy and broken/jammed within a month of purchase. Counter depth refrigerators are very expensive. We got this model because of good reports in "Consumer Reports." It has failed catastrophically within five years. Comparable GE refrigerators have lasted 25+ years for us.

We own a LG refrigerator model LFX28977ST with a space plus ice maker. It has never made enough ice to keep up with our family. We have tried all the settings and even leave it on ice plus to supposedly increase the ice volume but it does not work.

I have an LG French 3 drawer fridge model no. RFC23760SW I purchased on 05/19/09. I did not purchase extended warranty. (In the past 35 years of home ownership, I have never had to use an extended warranty for a fridge.) On 09/28/10, the freezer and ice maker quit working. On 09/30/10, the fridge stopped. A repairman came. I have not contacted LG as it has no warranty and I have read the reports on this site. I think it's time someone does a class action law suit. One to two years for the life of a fridge, seriously? That is so wrong. I did the research in consumer reports and there were no problems listed, it was noted that they were thought to be reliable but not enough information back. Someone needs to get the word out and make these guys accountable for their actions.

Per previous reports filed, it appears that I most likely will need a new fridge in addition to the time off of work to get estimate/repairs/possible replacement ($500 day), cost of food lost ($400), and the cost of the fridge already purchased and paid for ($1400).

We purchased an LG refrigerator with French doors and bottom freezer from a local store in July 09. Within 14 months, the door seals were ripping apart. We called customer service who had offered to extend the warranty. When we faxed them the receipt, we were then denied because the item we purchased was 'on sale'. So now, we have a $1300 refrigerator with bad seals that we have replaced ourselves. We bought LG because we thought it was a company that would stand behind their workmanship, but we are sorely disappointed. We will not purchase any LG products in the future. And we will dissuade our friends and family from buying LG as well.

My LG French door refrigerator almost caught fire this morning when I discovered that the interior light and temperature panel was hanging by the wires. The light bulb sockets were black from the heat and everything inside was very hot. There was obvious melting on the plastic. All the food up top is lost and I am afraid to even have it on. My freezer is full though and I have nowhere to store the food so it is still running. I have removed the lights. I have an extended warranty, but the technician isn't coming until Wednesday.

I was so excited to be able to have matching appliances for the first time ever, after 15 yrs. We choose all LG. What a huge mistake! We came home after an afternoon away, and our home was full of smoke. Our great refrigerator had melted inside. It ruined about $200.00 worth of food. We took pictures and documented everything, but it was one excuse after another. They wouldn't replace it and we had the extended warranty!

They said it must of been something that we did, not their fault but when the replacement part came in, it was totally remodeled to guard against it happening again. You know that they have had problems! They never paid for our food, after saying that "we never got your fax". We sent it 3 different times.

It is so poorly made, doors cracking, etc. That is just the fridge! We have had so many service calls on our LG dishwasher. I hate it. I would rather just do them by hand, because it doesn't wash anything! I hate the stove, the temp is always off. The only thing I like is the microwave, and they are hard to screw up. Did I mention that the fridge problem started before the end of our first year? Buyer beware!

I purchased a LG French door bottom drawer 25 cu. ft. unit from Home Depot. We didn't by the extended warranty because the compressor, etc are warranted for 7 years. Just over 1 year after we bought it, I came home and smelled hot electrical smell. I opened the refrigerator and the control unit at the top of the compartment had gotten so hot that it had melted where it fastened to the top of the refrigerator and had sagged down approximately 3/4". The electric smell was really bad with the door open, so I ran to the breaker panel and turned off the kitchen outlets.

I called Best Buy where I purchased the thing and they refused to do anything because I live more than 40 miles from the store (in the middle of nowhere). They gave me the number for LG. If you ever wanted an Alice in wonderland experience, just call the customer service number. We were misled, lied to, put off, etc, etc, etc. repeatedly. The first person would say something, the second person would say something else, the third person wasn't there but was expected back shortly (but never called back) and then the cycle would begin again.

You do not have enough minutes on your cell phone to get a straight answer out of these people! They finally referred me to two service companies. The first was 40 miles away and wouldn't come because LG is such a crummy bunch to deal with, and the second was only 5 miles away but said LG wanted them to 'become qualified' to work on LG products, whatever that means, so they were not willing to work on it either. I wrote to Consumer Reports about the safety hazard the melting control unit represented, but never heard from them (they probably get so many complaints about LG that they never have time to get back to anyone.

If the terrorists ever ** the US, I hope that they get LG's US headquarters first! I finally took out the melted glass covers over the light bulbs in the control unit, replaced the 60 watt bulbs with 35 watt ones, cleaned up the melted plastic between the control unit and the top of the refrigerator and screwed the control unit up with 1 1/4" sheet metal screws!

Since then the cross shelf above the crisper drawers has broken on one side (my wife taped that together with athletic tape), the bottom freezer drawer handle is coming loose on one side (don't know how I'm going to fix that) and the bottom freezer compartment started melting intermittently. I did figure that out. To get to the ice tray, you have to pull out a drawer.

The ** ice maker is made so that it overfills the tray which knocks ice cubes out into the back of the freezer when you pull out the cube drawer. You can either turn the cube off manually or keep an eye on the back of the freezer compartment all the time. A cube had fallen off the back of the cube tray and got caught between the tray and the back wall. This kept the cube drawer from closing completely, which in turn kept the freezer drawer from closing completely, which in turn allowed the temp inside to rise and melt the cubes (including the one between the cube drawer and the back wall), which in turn stuck on the back wall (which, as you can tell, causes an endless cycle of melting and freezing), which in turn ended when my wife reached in with a spatula and scraped the cube off the back wall so everything would shut right and let the freezer freeze properly! Now (another year and a half later) has started to make strange noises when it runs and when the cube empties.

i purchased an LG french door bottom freezer in July 2009. The freezer is getting a frost buildup and I have read that this is a common problem of which LG will not address. The unit is 3 months past the warranty period. Based on what I have read, there appears to be no recourse without exposing oneself to countless hours of frustration. I have seen recommendations regarding class action lawsuits and I agree.

I purchased a LG French Door Refrigerator while remodeling my kitchen 2 1/2 years ago at Home Depot in Clearwater Florida. We starting using our refrigerator in January of 2008. We had no problems with the unit until we received a letter in the mail alerting us they did not meet the energy efficiency that had originally been publicized with this product. I would be receiving a $40 check for the next 14 years to cover the overage cost of use. Then the government required LG to change all these types of refrigerators by replacing a circuit board. Another letter was sent telling us to call to set up our appointment for this part to be exchanged and we were put on a waiting list for several weeks (8 to 10 weeks?). We were assured that it would be covered under manufacturer warranty.

The part finally came in and they came out to install it. Within a few days, we noticed the ice production had dropped a lot and that our vegetables were either freezing in one area of the unit or going bad in another. I called LG to report the problem and they told me because I did not have an extended warranty they would be charging us for labor to send someone out.

After demanding to speak to a supervisor, several more phone calls and being left on hold for 20 - 40 minutes at a time,they agreed to come out at no charge to repair our refrigerator, only because I insisted they had caused this problem because of the circuit board change in this unit. They came out and changed many parts. I was told by the tech from Class Appliances (they were the service company LG sent out )that the change had caused the ice production to slow down and there was nothing that could be done about that, but they thought they could fix the food loss!

This did not take care of the problem. I continue to throw fruit, vegetables, fresh garlic and potatoes away because of the freezing issue or the food would dehydrate? After several more calls and again arguing with LG that they had caused the problem ,they agreed to come back out. They sent Class Appliances out on a few more occasions and then when I went to the executive supervisors, they sent out one of their own Tech from LG Electronics. He divulged that LG did not know how to fix this problem in a humid state like Florida. In fact, if I lived in a state like Minnesota I would probably not even be having a problem. He determined that my refrigerator needed to be replaced.

After going through a lot of paper work they required including peeling the label out of my original unit and mailing it to them before they would set up delivery, they also did not want the unit back! I would be responsible for getting rid of the unit I had.

Finally, they delivered the new unit to my house in late February 2010. The new unit has even worse ice production, we still have food loss, and the display on the front of the refrigerator doesn't work properly. There is a counter that tells you when to replace the filter. It is supposed to count down the months from 6 to 0 months to alert you when to change the filter. It has never worked, it's still on six months.

I called LG to let them know the problems we were experiencing again and they denied having any responsibility to fix the problem. I had been told when the new unit arrived that it would be under a new manufacturre warranty for 1 year. After speaking with several customer service reps, I finally got back to the supervisor office and they agreed to come out but I would have to pay the labor. Again, I insisted the refrigerator was under the original warranty and after many phone calls, I was able to get them to agree to come out at no charge.

They sent Class Appliance out and they replaced 3 circuit boards, which I'm told is all of them. I still have food loss and the ice production continues to be poor. The counter on the front panel still does not work. When I called them to report this again, they agreed as usual and after speaking with a supervisor to send Class Appilances back out. The same tech came out and checked the temperature; he told me there was nothing to fix and this was the way this product performs.

After hearing that I called LG and reported the tech's decision. I spoke with an Executive supervisor, Stan. He assured me that he would stay on my case an get it resolved and he would call me back by Monday. It was Friday afternoon when we talked. I did not receive a call from him until Wednesday during work hours so he left a message that the tech from Class could not find anything broken and therefore nothing more would be done. I then received a call from Class Appliances they would be sending another Tech out on Friday. After not getting a confirmation call Thursday as to what time they were coming, I called them Friday morning. I was told by the Service Supervisor that LG had decided no service call would be covered or needed. There was no phone call from LG or Class to tell me that.

I then called LG and spoke to the rudest supervisor that I have ever dealt with. I again requested a refund and was told this unit was not up for exchange or refund and the only thing they would do is send another Tech from LG. When he offered an appointment, it was during my work hours and they could not accommodate my day off next week. Therefore, I would have to call by the week in hopes of getting a Friday when I was off because they could only schedule 1 week out. This is unbelievable!

I have now called Home Depot which is where I purchased the 1st Unit. Their department Manager is supposed to contact me this week. I have decided that if Home Depot can not refund my money to purchase a new unit. I will call every news channel in my area to get some people on board to help stop this ridiculous consumer abuse. I have also emailed a class action attorney. This product is a piece of junk. LG has the worse customer service I have ever experienced, and I will not stop until this company has refunded my money. The consumers need to be protected from this type of problem and robbery.

This is the complain about LG two door 240L refrigerator. We purchase this product on 2008. During 1 year warranty period around, 2-3 times we called for repairing. After the warranty period the product is fail in working 7 times. Every time we called the service people within 2-3 months duration and every time they charge from us but after 2 months again same problem occurs.

And now also it is not working. I complain on 15-09-10, complain no. is C1091428732. As every time they assure complain is attain within 24 hour but nobody comes, all the time we have to re-complain around 3-4 times. My problem is how many times should we going on complaining and what type of LG service they are giving? This the last complain I am giving, if it is not attended to our satisfaction then I would be complaining to the consumer forum against LG.

I purchased a three-door LG refrigerator on May 1, 2007 for $2,300.00. On August 22, 2010, I went into the refrigerator for coffee creamer and found the interior of the fridge to be extremely hot. All the contents were ruined: the butter, cheese and the light fixture was melted. I contacted LG and I was asked several questions. I was told that they would take care of the problem. They sent a repairman to my house and after looking at the refrigerator, he stated that it could not be fixed because the damage was too severe. He called LG, reported this to their technical people and he was informed that they knew this refrigerator had an issue with a relay switch malfunctioning. And he told the repairman to order the parts which he did but when he came back, the parts did not fit. LG finally deemed the refrigerator unrepairable.

On September 13, 2010, Heather from LG called me and offered me $1300.00 for this refrigerator and I informed her that this would not be acceptable. I told her that they knew this was a problem and should have done a recall on the refrigerator and fixed the problem before it got to this point. Had they done that, this refrigerator should have lasted me another 20-25 years. The parts they could have replaced on a recall had a switch in it that would shut the refrigerator off if it reached a certain temperature and the bulbs were reduced from 60-watt bulb to a 40-watt bulb. LG is totally negligent and should be accountable for this negligence before anyone else has to go through this experience. Not only are they even offering me not enough to come close to replacing the refrigerator but I also lost about $300 to $400 worth of food that was destroyed by this incident. I have filed claims with the Better Business Bureau, Attorney General's Office and my State Congressman.

I have an LG Refrigerator Model LFX25960SW purchased in October 2006 from Best Buy. I purchased an extended warranty-- good thing. In November, the shelf cracked. Best Buy came out, and sent a new shelf. A few months later, the bottom drawers cracked, again they sent new drawers. The light stayed on overnight and melted the casing. They came and installed a new light. The front panel lights were flashing, I read the directions and unplugged the fridge. When I did, the ground plug melted and blew the socket. There's a new crack in the interior.

Best Buy has sent a fix for each problem. Being without a fridge and taking off work for repair, are not the complaint. Constant repair is unreasonable. Is there any help for consumers? My warranty is up next year.

We purchased an LG model lfd22860 French door refrigerator in Nov. 2007. I smelled a bad smell in the fridge and saw that the light would not go out. I called customer service and LG said they would cover the repair. They would order the part and have a service company install the new light kit. We had to wait for an installation time and date. The repair man came in and looked in the fridge and said, "They sent the wrong kit." So, out the door he went. Now it's Monday and they are going to have to re-order the correct kit. I'm not expecting very good things!

I purchased appliances from this company through the Home Depot, my refrigerator in January of 2009 which had a 1 year warranty and my microwave in November of 2009 which is still under warranty. I was having problems with the ice maker on my refrigerator malfunctioning while it was still under warranty. LG sent someone out to the house to "repair" it. The repair lasted just long enough for the warranty to expire. Now I have a 1 and a half year old $1800 refrigerator with an ice maker that doesn't work and they refuse to help me. My microwave recently stopped working and I scheduled a service appointment. The technician showed up at my house today, completely unprepared and unqualified.

He tore my microwave apart and then proceeded to yank on every part he could get his pliers on trying to bend it into working. He ended up causing more damage to the unit and then did not have the know-how to put it back together. Now I have a less than 1 year old microwave in pieces on my counter and they say they'll be back again in a week to try again. I have tried again and again to get someone in customer service to help me but they just keep passing me off to the next person and when I ask for a manager, they tell me they are all busy but they'll have one call me. Surprise surprise, no one calls. I know they are just trying to stall until my warranty runs out or hoping they can put me through enough grief that I will just give up. Short of hiring an attorney which would cost more than the appliances, I'm not sure what to do next.

Do not buy LG! I came home on Saturday of Labor day weekend to find my 1 year 5 month old LG fridge had completely stopped working. I called Home Depot who referred me to LG. I was told that my fridge was out of warranty and they gave me the name of a an appliance repair co. that was closed for the holiday weekend.

Lousy product! Lousy service! I would not get another LG product if it was free. Who would ever think that a $1,500 appliance would break after a year and that I would have to pay to have it fixed. LG is the worst! I'll stick with KitchenAid and their excellent warranties and service.

We purchased the LG 25 cu ft French Door refrigerator, Model #LFC25760SB in March of 2007. In September of 2010, opened the refrigerator door and the inside lights had not shut off. Yes the doors were shut and the bulbs were stock from the factory when purchased. The bulbs were so hot that they melted the casing for the Digital Sensor Control and caused the unit to "melt" away from the screws used to attached the control to the inside walls and drop down to the shelf rack. There was a burning smell which led me to find that the light bulb sockets had also burnt to a brown crispy appearance. The unit was obviously too hot to touch.

We even pushed the door light control buttons to shut off the lights so we could unscrew them but the lights would not shut off. I was finally able to unplug the digital control sensor wires to get the bulbs removed. Of course, warranty was expired. I called LG with no concern on their part since it had expired. I looked up the digital control sensor part number and it is no longer available. The part cannot be replaced. I was also concerned that the lights would not turn off even when manually pushing the off switch, normally activated by closing the doors. I have read other customer complaints with the same issue. Lots of run around with LG with no concern to issue a recall or notice of issues.

My 2 yr old ($1600) LG refrigerator quit running. I had a technician from Best Buy (where I bought it from) come out to fix it and he told me that I needed a new computer board, and that LG only builds these boards to last a couple of years. It cost cost me $401.65 for the replacement plus the cost of the food I had to throw out. This is really ripping off consumers. Of course the warranty is no good, so should I be prepared to have to replace this part every couple of years? What a scam! This company gets money out of you one way or the other. I will never buy another LG again.

We had bought an LG French door refrigerator with bottom freezer model # LFC23760SB on 9/2/09. On 8/15/10, we noticed that the freezer was no longer cold and neither was the refrigerator. We had bought the refrigerator at Best Buy and got the 3 year warranty, so we called them to have it fixed. They said okay. 2 days later, we had a technician out to fix it. He could not fix it. He said that there was a clogged suction line and that he would have to have someone else come and get the clog out.

After waiting and calling the repair people for 3 days, we called Best Buy back and started to complain to them about how long this was taking to get repaired. So, Best Buy put in paperwork to LG to have the refrigerator replaced, since we have been without a refrigerator for 6 days. We got a call from Best Buy/ Geek Squad saying that they couldn't replace our refrigerator since it is less than a year, that there is still a manufacturer's warranty on the refrigerator. So, we contacted LG to have them replace the refrigerator, but they had to send a technician out to see if he could fix the problem. This technician said that there is damage to the suction line. He gave us a paper to fax in with the receipt so we could get our refrigerator replaced. We faxed in the paperwork 10 days ago.

We keep calling, trying to find out when our refrigerator is getting replaced. We get the royal runaround about how the system has not generated the paperwork yet. We have been told several times that we would get an email and a phone call with the confirmation number, so we can get a replacement from Best Buy. Their customer service is lacking. And from what I am reading, their appliances are not very reliable either.

LG fridge bought in 2005-06 and freezer fan is making noise and there's ice build up in the bottom of the refrigerated section. No warranty and salesman says his techs don't repair LG! An independent tech will charge $100 to look at it plus mileage plus parts. by reading other complaints, I got a good deal of use out of mine before issue began. I am chucking it for an American-made brand!

I purchased my $1200+ LG bottom freezer refrigerator in March of '05. I came home from work in 7/10 to find it wasn't cooling. The compressor was not working. I called LG only to get a call center in India. I called the next day during business hours to talk to India again. After my third call to the same country and hearing, "If you don't have a receipt, we cannot fix the problem. Company policy". The serial number tells when it was manufactured but they didn't care. The place I bought it from is out of business, so there was no way I could get a copy. If they were still in business, I would have gone there for the warranty work.

I have an LG front load washer and dryer as well as cell phones. In my emails to LG (out of two, only one got a reply with the same no receipt boiler plate answer), I told them that I was a good LG customer. This didn't matter to them as I found that I wasn't dealing with customer service, but customer no service! I have removed my large, expensive piece of junk and removed anything from it that I can sell or turn in for scrap. I have replaced one cell phone with another to follow. When the other appliances I have break, I will replace them with anything but LG! I have never had an experience like this in all of my 35 adult years! LG is a company to stay away from!

We bought an LG refrigerator and dishwasher in August 2007. About one and half years after we bought the refrigerator, the door handles started cracking and pieces broke off. The crisper door also broke. We contacted Home Depot to see about replacing it since that is where we purchased the product and were told since it was cosmetic damage, it would not be replaced. We bought another crisper door and replaced it ourselves. The other crisper door has now broke off and the shelves are starting to crack. The dishwasher handle is doing the same thing. The plastic cracks and pieces break off.

We have owned these products for 3 years and they look horrible. We contacted LG consumer service and were told again that it was cosmetic damages and would not be replaced. The contact tried to refer us to someone else, but I told him he could forward the information by e-mail. I also told him that LG should stand by their products and this type of damage is evidently common. Our refrigerator and dishwasher both have pieces missing off of them. If I had the extra money, I would buy new products.

I purchased a LFC25760ST French door refrigerator end of 2007. LG replaced drawer covers twice under warranty and I have replaced them 4 times more out of pocket. They are broken again. The extended warranty has replaced the melted light assembly twice. I switched to CFL bulbs because I was afraid of fire. The light console is bad again and will not shut off by the switch.

Now yesterday, the refrigerator compartment completely froze up. Not just in one spot. Milk on the bottom shelf and eggs on top shelf are solid. All the food in the refrigerator has frozen and is ruined. Another 5-trip to fix one thing appointment by A & E Factory Service is set up. The main shelf front support has cracked on either side and been replaced once by LG and twice by me and now requires replacing again. My extended warranty does not cover any of the plastic parts, which are **. I don't even need to go on about their supposed "customer service", which is like talking to a robot. A class action will be something I'd happily join in. The defective light assembly is really a scary thing. I used to sell appliances for Home Depot and am ashamed I ever sold this junk to anyone, let alone myself!

The freezer of our two-year old LG french door with bottom freezer, does not close all the way on the left side. There's a constant ice and outlet of air. If there's any news on a class action, let me know. I would never buy this brand again. Significant energy waste, and constant formation of ice in freezer.

The LG refrigerator we bought a couple of years ago went out after only a few months. LG did not stand behind their product. Ultimately, Home Depot agreed to replace it. Now it's leaking water inside the unit and we cannot find a LG repairman in the St. Louis area. I'll never buy LG again and shame on Home Depot for continuing to sell their products!

I bought an LG refrigerator about four years ago. The same thing is happening like everyone else--except that it happened within the year warranty. The plastic pieces to the shelves broke off. When I called them, they sent me another one. The one they sent me is broke, but this time my warranty was up. Plus, I found a crack on the inside of the refrigerator and my light bulbs smell when I clean out my refrigerator. I hope that there is a lawsuit because reading a few of these complaints, it sounds like something defective is going on. I got a lemon for a refrigerator. I will not by an LG anymore. They were not very kind on the phone either. I will make sure that I get to tell anyone if they are looking for anything big, do not buy LG!

I bought a LG French door refrigerator on 8/9/10. It does not work! After one week and 2 service visits, many phone calls to LG and Home Depot, there are no results. It is filled with Freon today. They told me to wait 24 hours. I smell an order and fridge hasn't cooled a degree yet. What am I to do? My husband has a heart condition and he doesn't feel well either. I've been inconvenienced for over a week now.

I had bought this bottom freezer refrigerator not yet 3 years ago. All of a sudden the freezer section, my food was thawing out and the fridge section was not keeping the food cold enough. I did what the manual said to do every 24 hours. Raise the temp. up by one #. So I did that. A couple of days later, my ice turned to water. This refrigerator cost me $800 dollars not to go bad in a 2 1/2 yrs. Why can't LG stand up to their products. I guess that's why they try and get you to pay for the extended warranty cause they know their products won't last that long. It is a piece of crap. I wish as consumers, we can do something about company's like that. I take excellent care of my things in my home to make sure It will last a long time. I have kids and cannot afford to buy new products that should last.

Our LG 3-door refrigerator model #LRFC25770TT freezer started to not keep food frozen. On 6-23-10, we contacted 4 repair services including the recommended one on LG website. The repair services that replied stated they no longer work on LG appliances (now I understand why). The LG recommended service did not return our call. The repair company that did we did finally find was an authorized LG service repair, as confirmed by an LG customer service rep. (after our 4th attempt to verify). They assessed a bad compressor, which was covered under LG warranty. The compressor was ordered and took 2 weeks to arrive (ridiculous in a heat wave). It was installed on 7-6-10 and then that night, the entire refrigerator ceased to function. This caused us to throw out hundreds of dollars worth of food.

LG customer service did not show any of the 3 advertised qualities of service, We were not provided with the best service so the part would work the first time; We were not provided with kindness in understanding our problem, Furthermore, we were not given proper information to correctly fix the problem. LG did nothing but cost us a lot of money and time with a faulty product and service. We were forced to purchase another refrigerator after waiting almost a month trying to work with LG.

LG has demonstrated it is not a reputable company, LG does not care about it customers concerns. LG tech support admitted the compressor was defective and recommended further replacements parts (total of 3 compressors, control board & relay), all of which did not work.

During almost a month of nightmare, we did not have a working refrigerator. LG support was no help to either myself, my wife, nor the technician servicing this appliance.

Furthermore, we hear of 3 other friends & associates, before, during and after our own issue with a bad compressor and non-working freezer had the exact same issue. One friend did get LG fridge fixed thru recall notice, another still did not have fridge fixed. Another just said forget it and bought a new but not LG fridge. We bought Samsung fridge and it is working great. I will never buy anything LG again. After all this was a necessary refrigerator, not some disposable electronics.

This has to do with our LG Refrigerator model LRFC22750TT freezer bottom. I heard a noise inside refrigerator. When I opened the door, I found the control panel suspended from top had fallen & heat was coming from it & the food inside the refrigerator getting warm. Lights had not gone off & the two bulbs had emitted so much heat they melted the plastic pieces holding up the panel. I burnt my fingers loosening the bulbs to stop the heat. We now need a flashlight to go into the refrigerator & the control panel continues to hang down. Luckily it still keeps foods cold & frozen. It's ridiculous to spend so much money on a top rated refrigerator & end up with a piece of junk.

I purchased an LG 3-door refrigerator in 2007. It had faulty lighting and causes the unit to smoke with a possibility of a fire and it melted the interior plastic and bubbled the unit roof. I checked the internet and found many, many others had had this same experience with the LG 3-door. The fire department told me to unplug the unit and not use it. I paid $1,400 for this unit. I lost over $350.00 worth of groceries as I reported this problem one week ago and still have not had an adequate follow-up call or replacement sent in. I was told by the manager Mary that she was working on getting me a brand new unit, but as of today, one full week later, I have not had a concrete answer.

We purchased our LG 3-door refrigerator model LFX25971SB from Best Buy in Bakersfield, CA on March of 2007. It was a lemon and they replaced it with a new one in June of 2008 after repeated efforts to fix problems with model #LFX25971SB serial #803KRBY00437. This one has been worked on several times and still won't work properly (runs constantly). We can't use the quick ice feature because the motor overheats and shuts down the fridge. It is out of warranty and they say it's my problem. True, but I will never buy another LG product again. Thank you for listening and I wonder if I got the only 2 lemon LG 3-door refrigerators.

Unfortunately, we had purchased a complete household of LG appliances, when renovating our home in preparing it for sale last year. We own LG front-loading washer/dryer, LG refrigerator, microwave, stovetop, and dishwasher. Each one of these appliances has been serviced or repaired. Thank God, I bought the expensive service agreement which has covered some of the expense.

However, the time it has taken to get them serviced is enormous. Then when repair technicians came, they didn't know how to handle LG and said that they have difficulty getting training or info from LG about repairing their products.

Everything is a battle. The moral of the story is do not purchase LG products. My stories of each appliance problem are long and arduous, so I'm not rambling on. I need to go spend time trying to find a replacement for my replacement knob for the stovetop (second time, same part). Wish me luck.

I've read some of the complaints and can't believe what I have in front of me. Two years ago I purchased an LG French Door Refrigerator LFX25960. I have the extended warranty. I will not purchase again after my experience and the others I've seen. In March of this year, the freezer stopped freezing. I had a service call and the whole control panel had to be replaced.

Then three months later we discovered our new two year old flooring was buckling in front of the refrigerator and we saw water damage downstairs, in our game room. We live on the water, so our main floor is actually the second floor. We had a service call and found that for months the fill tank to the water and ice maker failed and had been leaking. The service person from the Warranty Company stated and wrote the invoice up as factory defect. He said that he had seen this before with LG.

We called our Homeowner's Insurance and when the adjuster came out she stated that she has seen several claims just like ours. When I spoke to the flooring company to get a quote on replacing our floor, he stated that the same refrigerator did the same thing to his hard wood flooring. He said that he caught it sooner than we did and got so tired of dealing with LG that he did the repairs himself. I can't do that. We have a quote of $20K to repair our sub flooring and replace our floor. All our floors are the same and it is a great room, can't match the existing floor in color. Class action should be brought against LG, maybe then they might take care of their issues and maybe manufacture their products in the good old USA!

I purchased the LG French door bottom freezer in 2007. Within the first year, the deli bin and track were cracking and no longer sits straight. Recently, I also found small plastic chunks in the ice from the ice maker. Then this week, the whole control panel fell off the roof of the fridge and dangled by a wire. The plastic housing above it had started to melt and bubble. The light bulb sockets were burnt and the plastic shield around the panel melted. The metal plate above the bulbs was burning hot as if the lights had not been turned off for a long time.

The fridge was heating up and food was beginning to spoil. The butter had totally melted too. Because I was terrified of this being a possible fire hazard, I unplugged the fridge and am waiting servicing. Unbelievable, the fridge is only 3 years old. I had guests over in the midst of this finding and am very frustrated and embarrassed. I had thought LG was an excellent brand. Hmmm, now after researching I have different thoughts. I plan on contacting LG soon.

The compressor on my refrigerator model # LBC22518st again broke. Last year, I had to pay for the labor charge to install the compressor. And I was told I had to do the same again to have a technician diagnose and R and R the compressor. It's not cheap. I shouldn't have to pay again to replace a compressor, a device that should last the life of the refrigerator. I'm very upset that I bought a stove, microwave, and refrigerator from LG. And the customer service has not been helpful.

LG French Door Refrigerator with bottom freezer. This appliance is full of plastic parts that break. The tabs on the dome cover over the light bulbs broke when we replaced the bulbs and tried to put the cover back on. A technician told us that is a common problem. Then the plastic wheels on one crisper drawers broke off. Those were replaced. The freezer froze up and parts had to be replaced by a technician.

The ice cube maker quit working. A technician had to replace the bar that moves with the amount of ice that is made and shuts off the machine when there is too much ice. The bar became buried by the ice instead of moving with the ice so the machine kept producing ice. We were told that our refrigerator would be replaced due to the problems until we called for another problem. The plastic door on the front of one of the crispers broke off.

Now we find out that they won't replace the refrigerator, but each person you talk to gives you a different reason. We are not happy with the quality of this refrigerator nor the lack of customer service.

Three years ago, I purchased a LG refrigerator. I wish that I had read this site before I made the purchase. The freezer interior is cracking and drawers will not glide. Warranty is one year. I have had appliances last for 15-20 years, so to have this fail after three years is absurd. The company is sending me a $400 refund based on a prorated formula which in no way will cover a replacement appliance. Never again! I agree that a class-action suit is needed.

My brother-in-law passed away and we purchased his refrigerator. For the past 2 months, the darn thing has been freezing all my food then it thaws everything and the food spoils. This has been a continuous and ongoing thing. We talked to a tech from LG and have followed his instructions but to no avail; it continues. I called the appliance store where he purchased it in 2008 and he didn't buy an extended warranty.

After reading all the other posts that sound just like our problem, I am sure they are all defective. It sounds as though the temperature thing is bad. I don't hold the appliance store responsible and one should not have to buy an extended warranty for everything. Don't they make any quality products anymore? My old fridge has nothing wrong with it; this new one is just prettier and has the ice/water dispenser and is larger than the old one. I have had that fridge for 15 years now.

I bought a french door LG refrigerator model LRFC25750TT in September 2005. In five years of usage, we have had numerous incidents where brittle plastic parts on the interior break off under normal use. So far we have lost part 154A, a shelf assembly, part 234b a left french door cam twice, part 233C a trim piece over the french door seal and 160B a produce door cover twice.

It is amazing how cheaply these products are made. Everything is plastic even hinge pieces under stress that ought to be metal. The plastic is so brittle it is a joke. They probably could have upgraded the plastic to something tougher and less brittle for a few pennies. LG disgusts me.

My LG Side-by-Side with Freezer on the bottom Refrigerator's, Model LFC25760ST, shelf tracks crack and break. All the interior plastic is inferior and breaks. I called customer service at 800.243.0000, but there was no answer.

Purchased an LG refrigerator 2 1/2 years ago. Ice maker had to be replaced, gasket around the doors has degraded, and now the refrigerator portion does not cool. Contacted LG and the earliest they could have someone come to my house was 5 days away. Then they gave me a phone number for an authorized repair site in my area, and I called the number and it doesn't work. So I called back and the LG rep got the same thing. I will never buy another LG appliance nor would I recommend anyone else doing so.

On 11/16/06, I purchased 5 new LG appliances (refrigerator, stove, dishwasher, front load washer, and dryer). Four out of 5 appliances have had to be repaired. Only the refrigerator was under warranty. I had to pay $260 for repairs for the stove and $225 for the dryer, which I had to remove from my house and transport to be repaired, because the service company said we lived too far for them to travel to repair.

Today, my dishwasher has an error saying the thermostat needs repair. LG has been no help in assisting me in finding closer service companies or helping with a solution to the constant problems I continue to have with all my appliances.

Other than advising everyone I know not to purchase an LG product, I feel I have no recourse, and I have wasted a lot of money for very, very poor products.

After having problems with the ice maker on a continual basis from the time it was brand new, the ice maker stopped working and the message Er 1F appeared on the pad. I called, as I have many times before, and was told by Abdul to unplug the refrigerator for 3 - 4 hours and then plug it back in and it should work. It was unplugged for 4 hours and still did not work. The message did not change. Abdul promised to call to see if it worked and he did not. I called back to see what to do next and was told that it was our problem and that we should call a repair person since the one year warranty had expired. LG can check their records and find that we called many times during the first year as well as since that time.

How can I let everyone know how bad LG refrigerators are? The government energy dept. has already caught them falsifying information on energy consumption and they had to send a repairman to put in some sort of adjustment that supposedly would help the energy use. Who knows what effect that adjustment had on the refrigerator? We have no ice capability and have had only sporadic ice for the entire life of the refrigerator. The expense of the repair has been shifted to us even though the refrigerator has been faulty from the beginning and LG knows this because we have called in for help many times. It almost seemed normal that we would have to take the ice bin out of the door, clean all the parts of the unit, cut power and return power to get it going again. LG is a lousy company and no one should buy their products. Can I get my phone records and have all of our phone calls to them verified?

The top unit which controls temps and lights in the fridge shorted and came very close to catching fire. It melted all of the plastic brackets and heated the top contents of the fridge. I caught it before any other damage could occur. What if it were during the night or when I'm out of town? I now had no lights in the fridge due to the disconnection, and a melted unit sits on the top shelf.

The day our refrigerator arrived, we noticed there was a problem with the gasket that surrounds the doors. We were told that "it will settle down with use and not to worry." Of course, instead of it "settling down" the gasket came off within a few months. The repair guys came in and changed the gasket and used electrical tape to tape it to the door. That lasted a year. Last week they changed it, but did not use electrical tape. The gaskets lasted 1 week. He came back today and put the electrical tape on and it came off within an hour.

We do not abuse these doors. We open one at a time, there are no little kids to play with them. This should not be happening. I offered to trade the refrigerator in for a different model and was told by LG that this model is not made anymore and we would lose 17% of the cost, but only if the doors could not be fixed. I said fine. Now they are saying because the tape can be used, they will not do it. I did not buy a refrigerator that I had to keep putting electrical tape on it every other day! This is ridiculous. No one should buy these products! I have to buy a new refrigerator, so we are out $3,000.00.

Purchased LG Stainless Steel Bottom Freezer Refrigerator (Model: LFC25760ST, Serial #: 706KRJU00044) through Home Depot approx. 2 years ago. The stainless steel is starting to separate from the bottom door. Called LG and they claimed they have never had a problem of this type and refuse to do anything about it.

Two days ago, while visiting my son, I opened the door of the LG #LBDN22724SW 18 cu ft refrigerator bought at The Brick in Toronto in August 2005 and the top hinge failed. The door fell sideways, the edge struck my left eyebrow. The door then fell onto the floor where it made a big gouge. Lots of blood, lots of broken glass, lots of fluids pooling on the floor, oils, soya sauce, maple syrup, etc. What a mess! Could have done with a stitch, but the toddler was returning in a few hours and couldn't have her running around on broken glass, so opted to clean up, wrap the broken glass, etc. etc. I am very glad the door fell on Grandma and not on a grandchild. It would have crushed the toddler, broken an arm or leg of the four-year old.

The top door hinge failed; gradually with use it bent upwards and eventually the top pin on the door slipped out of the pin hole. When my son came home, he was able to bend the hinge up in order to put the empty door back in place, and with a hammer he bent the hinge back enough to hold the door in place; too easily bent. They've saved money on cheapo hinges and a child could have died!

The ice maker on my LG Refrigerator freezes up frequently and water leaks out of the seals, dripping down the front of the refrigerator. I have to defrost the ice bucket every couple of weeks in order to keep the ice flowing and I can never get cubes-- it's always crushed ice. The repair man just left and claimed this is a design flaw and there is nothing he can do to fix it. My next call is to LG, but after reading other reviews, I don't expect to get anywhere. This is the last LG appliance I will ever purchase!

My 85-year old mother purchased an LG refrigerator side by side with the freezer on bottom on 12/10/2009 with an extended warranty. It's roughly $1800.00. After only 6 months, the freezer door is oxidized and changing color. I live with my mom, so I take care of it and the color was getting worse. So I called LG today and they told me it was the cleaning product I was using. Well, I responded that I only use one product and it was recommended by LG. Now, she changed her tone and just said she talked to her supervisor and they cannot help us.

I'm at a loss on what to do. They told me that there are no known defects in stainless steel. They won't even send someone to inspect it to see what is wrong. If we only have it for 6 months and have an extended warranty, what should we do? I am so confused that they won't help us. My mother and I did not cause this. I used their recommended product and its only 6 months old. Why won't they help us? After, I spoke to three different customer service reps, I asked for the supervisor and they said she would have to call me. I asked for her name and they said, "Christine." I said, "Christine? Christine what?" and they said, "She'll call you." So I see I won't be getting anywhere with this.

We purchased several LG products when we purchased our home a few years ago. These products were supposedly "top of the line, absolutely the best choice." Hah! Every single product has not performed as advertised, has had continual problems and LG has been a nightmare to deal with. Each time we have attempted to work with them on an issue, they give us information that has nothing to do with the issue we are experiencing. Even when we work with an authorized service rep they fight with the service rep telling them information that has nothing to do with the problem, deny their problems and send incorrect information and parts.

We have the same washer mildew stank that everyone has been listing. As recommended, we use only HE detergent and very little of it because of the low amount of water the machine uses. We never use softener in the washing machine and we rarely use bleach (because the bleach dispenser has never worked and alway spots our clothes.) All of their suggestions (mind you suggestions, not solutions because they never have any) don't work. We can't get to the gaskets they say to clean and we aren't paying someone a hefty sum to do something that should be customer serviceable let alone NOT happen in the first place. And with a toddler in the house and a baby on the way, we certainly are NOT going to leave the door open unless LG wants a lawsuit on their hands.

The dryer, well, can't say I understand how it can be energy efficient when it takes 3 days to dry anything. Can't imagine how that saves energy.

The fridge, oh, well that is the icing on the cake. Our experience with the fridge will ensure that we will NEVER purchase another LG product and will certainly tell ALL of our friends, acquaintances and anyone we see shopping for appliances that LG products are the worst on the market.

So our fridge experience. Well, the bottom tray that holds the glass shelf above the crisper drawers cracked. We went through an LG authorized service rep to order the new piece. It showed up and fit in the fridge and the glass shelf fit in it. Great. No, not great. When we went to put the slider rails on the new plastic, they did not fit. The shape of the plastic that the rails attached to had been changed. The rails would not fit, therefore the drawers would not fit. We contacted LG and they said we had to have a service call for this simple installation. This is ridiculous in and of itself. This part was not complicated (like a motor or water line) and should easily be customer serviceable. Even the authorized rep said the same. But, after fighting with LG for weeks, we finally has the service rep come out.

The service rep confirmed that the rails would not fit, took a bunch of photos and contacted LG engineering. LG engineering said that we both were wrong and they fit. We asked if they tested this because the rails clearly do not. After weeks of fighting with LG, the authorized rep, who was wonderful to work with and very knowledgeable contacted us with complete embarrassment and said there was nothing else he could do. He said LG engineering will not listen to him, they refuse to agree that the rails will not fit. Said there WAS an additional part but it was not orderable by him or by us. Not this is interesting, if no one can order it, what is its purpose. I suppose this is the magic piece that makes the rails fit in the test lab but allowing the service reps or consumer to oder it would mean that we would have a working fridge again. And why would LG want that?

In conclusion, LG has denied every issue we have ever brought to them, had customer service read from scripts that have nothing to do with the problems we call in about and after giving useless suggestions (again mind you, they never have a solutions because they never agree their is a problem) they give you their final recommendation - purchase a new product. THIS is the MOST infuriation conclusion to it all. Since when do you replace durable goods every two to three years? Durable goods should last at least 10+ years.

I also might note that our current LG authorized service rep is not renewing their contract. They said LG has been nothing but a nightmare to work with and it is impacting their customer goodwill and satisfaction. In January they will no longer sell LG products, service them or sell LG parts. Our financial impact - multiple unnecessary service calls that have never fixed any of the problems, having to live with broken appliances, and, the worst, affecting our ability to sell our home without replace all the LG appliances.

Our financial impact - multiple unnecessary service calls that have never fixed any of the problems, having to live with broken appliances, and, the worst, affecting our ability to sell our home without replace all the LG appliances.

I am a 75 year old lady and my LG refrigerator has broken down 2 times in the past 8 months and LG takes forever to get the needed part to the appliance repair company. This has been the case for both repairs. I need my refrigerator now not a week or more from now.

From day one this frig has proved to be defective. Switches freezing up, fans freezing; this is a high maintenance frig. It was supposed to be an energy star appliance. The fans are noisey and cooling has been a problem. I purchased this in September 20009 and it is still under warranty. Now LG is giving me a hard time. Damaged food.

So I had to pay myself for the service. Ok things went along fine for a while when the freezing problem started again, this time I got authorized to get repair and he can out and said that LG had a recall on the control panal and that as soon as they can out with it he would install it. He did in about six weeks come back and replace the unit.

Last summer I had the freeze problem again but this time I unplug the refrig for six hours and it worked fine untill last Feb when I notice the door seals were cracking, By the way these were also replaced at the same time the control unit was replace. I called and was told by my Maytag Dependability Plus that the warenty dossen't cover door seals, [lie]. Now 6/25 I wore up to a smell in house of burning rubber smell when I open the door of the refrig there was no light but a strong smoke smell inside the refrig. At first I thought maybe the light burn out but when I reach to take the cover off the control panal it was so hot that I could not handle it.

I have had it with LG Refrig, I would not recomend there product to anyone, they service stinks. The only thing it is good for is to go the junk yard as scrap iron. I will buy a new refrig and hope it will be more economic than this one, at $400+ it cost me since I owned it. I do know it will not be a LG.

Contacted LG customer service about problems with my Frig,Within a couple of weeks, had problems with food spoilage, ( I lost alot of food during this time and could'nt figure out what was going on)a fan in the frig was not working properly, had to come out a couple of times before that got fixed, I have two freezer drawers, The bottom drawer never closes right, never did, they never fixed it. It freezes and i get ice and the door stay open. When door is left open for just a small amount of time the ice maker has problems dispensing ice. I've complai ned about all of these things. Now my water dispenser doesn't dispense water.

I called the company since its been a year and a half they wont even work on any of these problems, because it's out of warranty. Even tho some of the problems happened during the warranty period. They even told me they had no claims or calls, complaints etc. from me on my frig. suggesting that i had any problems what so ever. Are they for real? I wished i had checked into these before I purchased one. I just went on the fact that I wanted the water dispenser on the door like my old frig. Thats another complaint, the water is never cold, cause its on the door all it does is dispense water, it doesn't cool it. (Well,it doesn't work now either, so I guess) I have a frig in my old house that i use as a rental and that frig is still working. ( 25 year old frig. and it's still working) I would not buy another LG refirgerator. If anyone out there is considereing purchasing one, please reconsider. You'll have nothing but problems and customer service is not good.

I purchased a LG 3 dr refigerator in 7/06 @ Home Depot with an extended warranty. the energy efficiency was missrepresented so LG sent a repair man to install DOE rework kit in 8/06. 3/09 the ice maker became frozen, the latch was broken & there was ice in the vegetable bins..new installation was put around the doors & the veg bin drawers were replaced in 7/09 2010. everthing in veg bins freeze. I have thrown more food away because it is not edible..Assurant has sent out service people to fix the problem..so far they have replaced all the grills, fans, multi duck, veg trays & both Main Boards in ref. & freezer.

So, now that it still isn't fixed they tell me they can order trays to put under the veg bins & cut some wires in the Main Board & that should bring the temp down 6 degrees. I said "ARE YOU KIDDING ME". on MAY 26 A&E Factory service sent a tech to my home. his notes say: Unit has multiple part repairs unit is not repairable talk to STAC, unit needs to replaced by Home Depot. The tech said I could just take the print out he gave me with all the info & get a new refrig. I went to Home Depot. Big joke! They tell me that

Home Depots claims department has to approve the claim.

I started calling Assurant & A&E. I have spoken with 25 different people. (I have their names & date I spoke with them) I've had 3 way conversation with some all promising to solve my problem. I have faxed the info the tech from A&E gave me to a John S. (Customer Relations) @ Assurant. he now is telling me that LG is responsible for replacing my frig because it's a non-issue? factory defect (LEMON). I am now talking with Stan from LG who is saying since I have a extended warranty, Assurant should replace it. They are in a standoff. I've decided to buy a new refrigerator. My husband has terminal cancer & I don't need all this extra stress. All I want is refrigerator that works.

My husband and I splurged on a brand new stainless steel Lg fridge,(side by side). The model number is LSC27914ST/00. It cost us about 1700$.when we first received it we noticed it was not cooling properly on the refrigerated side. We adjusted the temp. and waited 24 hrs. the recommended time, and the temp. inside was still in th high 47-48 degrees. We kept doing this until we reached the maximum setting which is 6 bars I believe..still NOTHING!We also noticed that no air was flowing out of the vent when it was on.

After 3 weeks We called Best Buy and they were very understanding. They ordered a new one and picked up the old one free of charge. Well the 2nd fridge "looked" good no damages, no scratches etc. My husband was checking it out and we were going to drain the first 2.5 gallons of water like the manual suggests to get rid of that plastic flavor...and we noticed the floor underneath the fridge was all wet!! We checked the water line on the exterior and it was fine. i opened the fridge part of the unit and my husband proceeded to keep draining the water and on the top right hand side right next to the filter inside, the water was gushing out wetting the entire interior of the unit. It was also dripping where you get water to drink. WE do not want to risk exchanging it for another so we are in the process of returning it. Sorry LG, but like they say not all that glitters is gold. Lg makes products that appeal to you but in my experience they are just not made to last.

We purchased a Sear Kenmore refrigerator made by LG October, 2006. It is model#79577572600 with the French doors and freezer on the bottom. It has been repaired 6 times and scheduled for a 7th time. The ice maker was replaced, the control board 3 times, the deli drawer broke and last time all the sensors were replaced because the vegetable drawers were freezing everything. Now it is at 28 degrees again. I spoke to Sears repair and asked for Customer Service. Customer Service informs me that they will not compensate us in any way because we did not purchase an extended warranty. (That is the one they try to sell you because you are buying an inferior product). She told me I could contact LG, but I was probably wasting my time. She gave me two phone numbers, neither of which were correct. There doesn't seem to be any numbers online so we are stuck. I can only assume they plan it that way. I want the refrigerator repaired properly for good or a replacement. My Frigadaire in the garage is still going strong after 15 years. The first repair was a new thermostat two weeks ago.

bought refridgerator 3 years old, were disabled seniors( over 65)thought it would last a long time .had repairman out twice last time he walked in opened door and said,yep , its cracked ice tray (plastic)need new ice maker,over 300.00 dollarsyou can order.that will be $54.50 seen alot of them , thier making them trays thicker now he said.we asked can't you just replace tray he said no. so is there a recall . we can't afford to fix this. my husband takes so much medicines he needs the ice and water many times a day. let us know about recall. thank you

Bought a fridge 5/21/08. yesterday it died. no power. i called customer service. they said "sorry out of warranty" and there is nothing you can do to fix it. I won't buy LG again.

I bought a side by side LG Fridge in 2005 right after we had it on year the Ice Maker started shooting water all over the fridge so I just turned it off and bought ice and put it in the tray so we could still get crushed ice. Yesterday we smelled plastic burning as my wife was crushing ice for dinner. Now the ice maker realy doesn't work and the Filtered Water does int work and but it still keeps things frozen and cooled so far. None excepy now I have to Buy water of drink tap water after paying 54 dollars for a new water filter for the fridge. LG [is bad].

I purchased an LG LSC27910SB side by side fridge just over a year ago, within a month I noticed the food in my freezer were not frozen solid and I had no ice, when I called the tech he simply told me to bump the temp up, I already had it on 3 and told him that was not acceptable and he needed to send out a repairman. The repairman shows up 2 weeks later and tells me there is a wire loose and my brand new fridge is just not defrosting, he then used a hair dryer to melt all the ice on the back panel.

It worked for 2 weeks and did the same thing again called LG again (this is twice that I lost freezer full of food) and he started asking me about time of purchase and if I had proof, I told him I could get proof (owned fridge for 2 months) he then hung up and I Assumed he would be sending someone and two weeks later nothing so I called back and he had noted on my account could not show proof...grrrr I cleared this up and a week later the same guy with his trusty hair dryer was back at my door. This time he said it was a mother board (or something) of course had to order the part and left to return 2 weeks later to fix this other part.

To date the ice on the back panel has never gone away, just over this weekend my freezer is not working again and of course it's out of warranty (I just loaded it with groceries). I guess I'll get out my trusty hair dryer and try to maintain it until I can afford to get it repaired. I do think LG should make all repairs irregardless of warranties if the problem is not isolated incident, and really work on there customer service. I will NEVER buy another LG product!

bought new LG fridge and in less then a week later and the refrigerator portion went out. The freezer is fine. It took me several days to relize that the food was not cold enough and was spoiling. I bought a thermo. to keep a eye on the tempurature and as cold as I could get it was 55. I called LG and they said I could call a repairman and have it fixed. They could have someone out in the next 3-5 business days. Now 10 days later and the 2nd time that all my food has been spoiled I still have this piece of garbage in my home.I have a repairman coming in the next few hours.

LG's response is I'm sorry, In the mean time I have no fridge for 2 weeks now and all my meals are carry out. I just hate to spend a $1,000 on a product and have it be defective in less then a week and have repairs made already.

Purchased an LG S/S Refrigerator in October of 2005. Had it for 3 months and the panel that controls the water / ice maker went out. Service tech showed up and stated he had to order the part. He did, which took a month and a day. When he showed up to replace the part he stated the part he had was incorrect and would have to order another part. come to find out he needed to replace the freezer door. Waited for a new door. Never showed up.

Called customer service...tech came back out. now they are giving me a new refrigerator. That's nice i thought, but what is the deal with the part? New fridge shows up and life is somewhat good. Plug it in and 10 minutes after they leave the freezer door is leaking from the control panel. The tube that puts water in the ice tray is slightly too long. Who the heck has had that problem? Are these designed by idiots? I shut down the water line. Tech comes back and discovers the problem. Life is almost good again.

6 months later i notice the fridge temperature decides to change on its own. If you have the "beep" function on it will beep all night. WONDERFUL! I figured that was just some sort of one time problem. Problem goes away, but 6 months later it is acting up again. This time the temperature fluctuates and the water/ice function locks up. I contact Customer Service at LG. Like most people have found out you need to purchase an extended warranty for a $2000 fridge because they know they suck. Well when i spend that much I expect quality. Is that wrong? Contacted C/S again telling them I had 3-4 service issues with this thing. Like we all know now..."there is nothing we can do. your warranty is up." Well it is 2010 and my control panel has a life of its own. I need to keep it on water and pull ice from the bucket. Heck i consider myself lucky...some folks cannot even use theirs. NEVER EVER BUY LG AGAIN.

Contacted LG about our 4th repair on our 4-year old refrigerator. Talked to Stacy who informed us she was as high as we could go in the chain of command. No one is over her. Her decisions are final. Eight months or so ago we had to replace a motor because the freezer wouldn't defrost and finally quit. This time, the fridge about caught fire. Everything in the upper half of the fridge melted, even the plastic housing around the light bulbs. Yes, melted! Seems the fridge now needs a new control board, to the tune of $500, not to mention the $200 worth of food I'd just purchased.

We don't want this refrigerator repaired or even in our house any longer... too afraid of fire now. So, we spent another $2000 on a new (GE) refrigerator. Miss high-and-mighty Stacy refuses to talk to a superior (oh, that's right, she's the only decision maker) to see if there's anything they can do besides pay for the control board. Also, since we contacted Best Buy (where we purchased the refrigerator) for service and not LG, she wasn't willing to do much. And, seemed to rather enjoy her special powers of being a rhymes-with-witch! It would seem we got a lemon of a refrigerator, but now we'll never buy anything with the LG name on it. And, if we can help it, neither will any of our friends, neighbors, relatives, coworkers, strangers and anyone else we can talk to.

I bought an LG bottom-freezer fridge model LFC2577 in September 2008. Several weeks ago, the freezer started to frost over. It was then that I noticed that the right side of the drawer was not closing tight. When I went to open the drawer, It would open only half way. The right side track was jammed. I called for service and had a tech work on it. He got it working by using a hair dryer.

However that evening, it was jammed again. I now have a board propped against the door to keep the right side closed to prevent frost over. I contacted customer service by e-mail and received an e-mail reply stating that my warranty has expired and that they will not do anything about it.

The repair that did not last 12 hours cost me $70, and I cannot open the freezer door more than a foot. That prevents me from reaching the upper shelf. It isn't so much the cost. I would be willing to pay for new tracks. It's the aggravation.

I purchased an LG (funny, same initials as my name) refrigerator 13 months ago. I did not purchase extended warranty as I assumed this was a good product. Light went out and whole refrigerator went dead. No assistance from LG. Repairman charged $625! Terrible product.

LG Refrigerator ModelJMCB 227KKC9 bought February 2008 from Sears in Mexico City. Delivery was delayed several times. More importantly, there are cracks on the doors behind the shelves. The refrigerator gets minimum use and there is no reason for this defect. Please inform me when door replacement will occur. Buying a refrigerator is an appliance that I expect to last a minimum of 10 years. I thought I was buying a quality product and not something that is less than standard and therefore I will never again by LG products.

I am not even going to get into it. "LG" they say Life's Good, I say Lots of Garbage. I have an LG refrigerator which had already replaced the ice maker twice. The pump or whatever for the freezer and now the flap for the icemaker on the front of the refrigerator won't automatically close after dispensing ice. You have to stick your hand in to force it closed each time.

I will never purchase an LG product again (whether an appliance, TV or whatever). Their stuff is just plain garbage. And forget about customer service. Although, pushed by major retailers like Best Buy, do yourself a favor and purchase any other brand as it has to be better than LG.

OK, I'm about to vent. In Feb. of '09, we purchased a new French door style, bottom freezer LG refrigerator from our local Home Depot. We thought we were doing a good thing, replacing our 35-year old Kenmore (which still worked) with a new energy efficient good-looking stainless steel model. I should state that we saw absolutely no energy savings with it, but it did look nice.

A couple of days ago, the whole refrigerator dropped dead, no lights, nothing. After checking that a circuit breaker hadn't blown, we looked at the manual, to no avail. I then called the LG customer service number, and after a considerable wait, spoke to one of the rudest service reps I have ever talked to, receiving no help except that I should call a repairman. The next day I called again and this time talked with a very nice lady who talked me through a couple of "coding" attempts to see if we could get the refrigerator to restart. This didn't work, but at least she was pleasant and tried.

Today, we had a very competent repairman out who diagnosed the problem as a blown fuse in the refrigerator. Unfortunately, this fuse was stupidly made an integral part of the control board by LG, meaning you can't just plug in a new fuse, but have to replace the whole circuit board, which will cost about $400 with labor. To make matters worse, these circuit boards aren't even stocked anywhere in our area, not even in Portland or Seattle.

Apparently, we were lucky that there was one somewhere in the US they can get because sometimes one has to be ordered from Korea or China or wherever they are made. Still, it will be 4-5 days before they can get one in and repair our fridge, whereas with the mainline domestic models, there are parts readily available locally. Anyway, we are really bummed, both because of the shoddy design of the unit, and because nobody advised us of the difficulty of obtaining parts to quickly repair it.

We purchased what we were told was an energy efficient LG refrigerator. I have always had a small refrigerator so when we moved, we decided to buy a larger one - the kind I have always wanted. It has bottom freezer, french doors with ice and water dispenser in the door. We started having problems with it within the first 6 months. The ice dispenser did not work, the water dispenser tube leaked. We then found out it is not energy efficient. We had to have the insides of one whole door replaced.

Now the door that open and closes to dispense ice is loose and I have cold air gushing out all day long. I finally found a bottle that I could wedge in there to hole it shut until the repair guy can come out, 4 days from now. Each time the warranty runs out, we have been smart to buy the extended warranty. But after spending $1500 on a new appliance, we should not have to keep spending extreme amounts of money purchasing extended warranties. We are trying to file a "lemon" law against LG, but realistically knowing that probably won't happen. But to anyone who is thinking about buying anything made by LG, think again!

We bought an LG Model LFX25960ST Bottom Freezer Refrigerator on 7-27-06. We paid for delivery and a five-year extended warranty. The unit was installed in October 2006. The purchase price was $2099 (not including delivery, taxes, and the extended warranty). Within the first year, the refrigerator started freezing all liquids even though the thermostat was set well below 32 degrees. LG sent out a service man who replaced the thermostat. The unit performed okay. Within a year after that, the unit stopped cooling. Under the extended warranty, a service man came out and made a repair. The unit performed okay.

Six months later, we awoke to an odd smell in our kitchen. Opening the refrigerator door, we encountered smoke coming from the light fixture and that the plastic housing was melting. We called LG and a repair man came out and replaced the light fixture. He assured us that the new fixture had a new switch system and an additional safety feature to prevent such overheating and fire hazard. When I commented to the service man that the ice maker seemed to take a very long time to make ice, he called his office. They authorized him to install a new ice maker which he happened to have on the truck. The unit worked okay.

Six months later, the unit started making a loud, grating sound. LG sent out a service man. He found a 1/2" to 1" coating of ice had formed on the back inside wall of the freezer compartment which was blocking the fan. With the unit unplugged, that ice melted enough that he could peel off the ice. The fan then ran as normal. However, the service man expressed surprise that so much moisture had accumulated to freeze over the entire back wall. But he could find no cause. He suggested that it might be smart to replace that fan since it probably had run almost continuously due to the ice problem and thereby incurred unusual hours and wear and tear in the days preceding his visit. He stated that it would take approx 10 days to 2 weeks for delivery of the fan and that someone from his company would come back out to install the fan.

A few days later, we awoke to find a large puddle of water on the hardwood floor underneath the refrigerator. After being bounced back and forth between the HH Gregg, LG, and the independent service company for two hours. The service company agreed to send a man out the same afternoon. He arrived as promised and informed me that I might owe money for the previous visit, the current visit, the fan and the next visit to install the fan. He diagnosed that the water was coming from the ice maker which was not receiving cold air. This was causing the ice to melt. That water was running out on our floor. And, when the ice maker called for more water, it was also running out onto the floor. So he turned off the ice maker and left.

I am waiting today for a service visit from another LG/GE/Assurant service contractor in our area. He is to provide service on the water/ice-maker problem. After four failures and outages in three and a half years of use, we have requested a new unit from LG and HH Gregg. HH Gregg told us that their obligation is that they will accept a return within 14 days of purchase. And they said that under our extended warranty plan that they sold to us, we can continue to get the unit repaired until the warranty expires which will be in approx 14 months. HH Gregg does not provide the warranty even though they sell it. The actual warranty was issued by GE which has in turn sold the appliance warranty business to another company called Assurant. HH Gregg said it is up to Assurant to decide whether to continue to repair the current unit or to replace it. LG told me their warranty is for only one year and that our case is up to the warranty company.

I have explained to all parties that with four failures in three and a half years, this unit is a lemon or was less than first quality from day one. We want it replaced. Everyone in customer service at HH Gregg and LG provides scripted niceties but run away from accepting responsibility. HH Gregg told me that the warranty/insurance company has a "lemon" policy that says a unit "may" be considered a lemon if the same part fails and has to be replaced three times. We are on the second and possibly, after today, our third ice maker. The other three outages were due to other parts and problems failing. In 14 months, we will be out of our extended warranty. If the track record of failures continues, we will be sold with a $2100 refrigerator that has never worked properly for more than 12 continuous months at a time.

I purchased an LG refrigerator LSC27910 side-by-side french door with ice, stainless steel color. After one year and one month, the ice maker has now started to fail. You select cube ice and get crushed ones. I cleaned out the dispenser a few times thinking snow was clogging the mechanics, nothing. So I called LG. Man were they rude! I hadn't even told them how long I have owned it before they insisted my warranty was expired. I asked how do you know that and Edwin told me that's what they say to everyone. He laughed and told me I should have bought the extended warranty.

I just wanted some technical support to fix the problem. I think their customer service department is just designed to upsell the need for extended warranties and sell parts. At no time did I get the sense Edwin wanted to help solve the problem. I asked for a supervisor and he told me they were not working today and would call me back within 24 hours. Yeah, I'm not going to hold my breath. Unfortunately, Best Buy sold me an entire kitchen of appliances about $7K worth of stuff.

I talked to the salesman who sold it to me and he told me in confidence that they were getting paid extra to just sell LG appliances during the six months I bought my appliances. I didn't do my homework so I guess it's my fault I bought all LG, doom on me. But I can tell you this, never again for anything and if they get cute and change their name, will I buy anything from them LG. They can change CEO, everything but never again. Save your money, do your homework and research the complaints. Don't listen to the salesmen. I fear I might be out $7K for appliances wearing out too early.

Where do I register my new LG Refrigerator? I went to the website on the literature inside the box, but it is obviously incorrect.

I bought four stainless steel LG appliances under 2 years ago. I had to replace the refrigerator within a few months, because the computer board burnt out. LG did replace the fridge but with a lot of hassle. And, upon delivery, they broke part of my step and have not returned my calls to pay for damage. The gas range is poor quality (What I thought were stainless steel knobs were really some kind of foil over plastic and foil is coming off.), and the knobs turn so easily that I frequently smell gas in the house and realize a knob was turned a tiny bit.

It's very dangerous! All of the appliances are extremely difficult to clean and dent so easily. I will never buy another LG product. Customer service is also a nightmare to deal with.

We purchased an LG Model LFX25960ST Refrigerator in 04/07. The ice maker has broken 3 times and had to be replaced 3 times. Only the first replacement was covered by their warranty. The others cost $320 each. The 1-800 customer service number is useless. The operators barely speak English and don't know anything about ice makers. They just try to make you feel better by apologizing a lot, and ask you to perform silly tasks that you know won't work, and then say you should call back in 24 hours. This ice maker should be redesigned, since it is obviously defective. There are numerous consumer complaints online about this ice maker.

We bought our LG Refrigerator on 10/26/2007. Because of freezing everything in my refrigerator, I have spent over $900 between the first year and the second year on repairs. None of which LG would reimburse. Therefore, I will never buy another LG appliance and will advise others not to buy a LG appliance. I would like to know if the Unified Commercial Code (UCC) warranty applies. Usually it's in effect for four years in most states. Would this apply to LG appliances? I agree with Pat of Emeryville, CA. It is time for a class action suit (after the hundreds of complaints), since LG will not stand behind their products. As I write this, the vegetables are again re-freezing in the drawer.

We purchased LG refrigerator model #LFX25960SB 6/25/06 ($2,287) from Home Depot. We were disappointed from the start with the ice maker's capacity and how long it took to make ice but all else was fine. Then we had the first ice maker replaced 4/9/07. We had the second ice maker replaced 5/17/07. We replaced the ice maker for the third time 7/13/07. It is obvious that they should be recalled. We have also replaced the deli drawer and rails due to cracked plastic parts on 8/9/07. Then in July of 09 , the ice maker was only making 1/2 sized ice cubes and we couldn't figure out why.

Well, after several months and a few wet spots on the floor, we pulled the fridge out to discover a crack in the hose that supplies water to the I M. The water had been leaking so long that it damaged the drywall, baseboards,and the cabinets. I have called LG to get replacement parts and none of the parts sent are correct. We no longer have a warranty and could easily fix the problem with a repair kit from Home Depot for about $10. However, the plastic tubing on an LG is not a standard size. Thankfully, I have not had any of the melting or light fixture damage, yet! I empathize with all who have LG products. We will never purchase one again! We will also support anyone who wants to file a class action lawsuit! To all consumers, don't buy LG!

(LFC23760ST, 904MRKU11677). We have had LG authorized representative for Central MA come to our house a total of 4 times so far and still this is not working. It was decided that the refrigerator would be replaced on 3-12-2010. Service call initiated on 2-13-2010. The first time that they came was to evaluate (2-17-2010). It was decided that the compressor would need to be replaced. A compressor was ordered from LG. Next visit was on 2-26-2010 and the compressor was replaced. We were told that we should have a cold refrigerator by the following day. The refrigerator was still not cool after a couple of days. After a few attempts at calling LG service representative, we finally got them to come back in on 3-4-2010. On 3-4-2010, it was decided that the replacement compressor was seized and would need replacing and one was ordered from LG. Why the compressor seized was not explained. On 3-12-2010, it was decided that there was more wrong than just the compressor and the refrigerator was unfixable and would need to be replaced. All required information was faxed into LG on 3-12-2010 and we were told it would be 3-5 days before we heard anything.

Here it is 3-25-2010 and I called LG and spoke to several people. One gentleman was very kind and informed me that he was definitely not the correct person and transferred me to someone else. After the initial script reading, I asked what went wrong and why I had not gotten a returned phone call; the person replied that there was nothing she could do and that speaking to a supervisor would not help matters. I spoke to this supervisor and she was not pleasant at all and informed me that they had just received the claim minutes before my call (keep in mind 13 days have passed since faxing it all in). She told me she will call me on 3-29-2010 to let me know when a replacement would be sent and I asked for a "ball-park" figure about when I will receive the replacement to which she replied that she has no authority to answer that until she reviews my case. At this point I was very angry and tried my luck with their Internet Relay Chat, but again getting nowhere.

This whole experience has disappointed my wife and I because our home is full of LG appliances, which worry us for the future. Knowing what the service has been like for the refrigerator, we are worried about service on our other appliances (range, dishwasher, clothes washer and clothes dryer). Altogether, we have spent in the area of $6000 with LG and would expect better service than we have gotten. I hope that they can reassure our confidence in their company and their products, but I doubt it very much. Six weeks without a fridge is a very long time and a lot of ice cubes for our coolers.

I purchased a new three door LG refrigerator in 2006. Since then, I have replaced the ice maker and the fan motor. The ice maker still doesn't work and the plastic interior is broken in many places.

The only thing that is worse than this refrigerator is the customer service. I have been told again and again just to get a repairman out to fix it, which I did. I ended up spending hundreds and hundreds of dollars to repair a non-fixable situation.

I wrote to LG and asked if they would buy this product back or at a minimum, give me some sort of credit on a new one. I never received a reply. So I called again and was told I would need to get a repairman out to make sure it was not fixable. I called the number they gave me, and the repairman said it would be over $400 to get a part to make sure it was really not fixable.

At this point, since I had replaced almost everything that you could replace, I decided against this step (and I am grateful after reading your other complaints where they were still denied after this step) and I bought a wonderful Samsung three door. What a difference... no problems, everything is sturdy and was made well.

I would suggest that no one buys an LG ever, ever again. When I went into to buy the new refrigerator, even the sales person said she would have told me not to buy an LG. It has cost me thousands and thousands of dollars that as a 66 year old woman, I do not have.

LG Refrigerator LFX25960 - ice maker faulty and inside light will not go off. Seems to be a common problem with everyone who has bought this model, and now understand it was misrepresented to be energy star compliant and it is not.

I bought a refrigerator at Best Buy in December 2008. This refrigerator is an LG Electronics LBC2252oSW. On August 7, the refrigerator went down; it would not stay on. Service was done on August 10 three days later. On August 24, service was done again with part EBR41531303 PCB Main. On September 10, service was done again, this time part ABQ33905312 case assembly display.

Service was done again on September 24, and motor fan assembly was replaced. It was down again on March 18, 2010. Service man said this time that it has a short in the system and that it kept shorting out. He said he can repair it, but it will go down again. The problem was inside the refrigerator. It must be done at the factory. I have been waiting five days for the part. My wife is pregnant, and I have three children try eating without a refrigerator.

The refrigerator spontaneously stopped working at 5months after purchase. I called LG and a work order was created. The refrigerator spontaneously started working after 5 hrs. I called to notify service person that was scheduled to come out. I stated that there was nothing to check since it restarted on its own. 8 months later, it was the same occurrence, except the fridge did not start back. The service call diagnosed complete board failure in the fridge.

After several phone calls, on day 10 without the fridge, LG puts in order for replacement. It's day #18 and I'm still waiting and LG is stating that it will still take another 7-10 days for the fridge to be delivered. This is totally unacceptable. No one offered to replace the $300-400 food loss expense, eating out 2-3X's daily, not able to keep cool drinks in home even using ice cooler.

We lost about $100 the first occurrence, then $300-400 this occurrence because everything was destroyed. There were no offers at all to replace. I'm a very unsatisfied customer. And, to top things off, I had a 6 week infant in the home. I think this should have been handled more expeditiously and with some offering of temporary replacement until the permanent replacement was delivered. I will never ever purchase anything LG again! Life is not good with LG. They have made ours a living nightmare and it is again day #18 with 7-10 more days to go.

It's a $3,000.00 piece of crap. In the 3 years since my purchase, the refrigerator's inside shell has cracked in the bottom corners and all along the bottom at the front, the rollers have broken off the drawers, the cover to the light has melted, thick build up of ice has to regularly be removed from the bottom of the freezer in order to open or close the freezer door, I have to keep a wet vac beside the refrigerator to suck up the water that puddles up around the outside of the refrigerator, from time to time the digital controls seem to have a mind of their own and all light up at one time, and I have to unplug the refrigerator and plug it back in to turn them off.

I gave up calling the repairman out to my home twice within 1 year about the ice build up in the bottom of the freezer. He claimed it was because I have pets (?), but within 2 weeks, I could hardly get the freezer door open or closed due to the thick layer of ice in the bottom of the freezer. With the current one, I've lost everything in my refrigerator compartment, because it quit cooling completely and the water pooling around the front of the refrigerator is as bad as ever.

I got a letter from LG saying they'd send me an annual check due to the false low-energy rating attached to the unit at the time of sale, but I've yet to see a check.

I have an LG Icebeam door cooling fridge/freezer that is approximately 5 years old. The door fell of the fridge at 04:00 in the morning. Upon inspecting the problem, I found that the bottom portion of the door has bent open and it resulted in the door becoming dislodged from the hinge. It was found that the plastic part that is supposed to hold the metal part has become brittle and started breaking off, resulting in the metal portion of the door to open up. I am a big supporter of LG products, but was really disappointed in the short life span of this fridge. The front plastic cover of the fridge below the door also broke as it became brittle after only 2 years of use, and as it was out of guarantee. I did not see it as a major problem. The door needs replacement, and I will have to buy a new fridge to use as this one is currently unusable. I suffered loss of food stuff that was stored in the door such as milk, and eggs that broke.

We purchase an LG refrigerator as we had heard it was one of the best brands available. What a mistake! The noise the fridge made was like a train coming through our kitchen any time it started up. I tried working with their customer service department via e-mail, but my complaint was only passed on and never resolved. Eventually, we replaced the fan motor, which brings the cool air from the freezer to the refrigerator section. That seems to have helped, but not because anyone at LG cared or tried to help. We will also never buy another LG appliance. But, if you have the same problem, this may help you.

The motor and technicians cost us about $200--money that should not have to be spent on a 1.5-year-old refrigerator. But, I guess this is a lesson learned. I do have to say Adolfo at LG was consistent in his response, doing nothing.

I bought an LG refrigerator in September 2008. Within the first weeks of ownership, the ice maker failed. It was supposedly repaired twice before it was completely replaced on the third service call. It was under warranty, so there was no charge, just inconvenience. Now in March 2010, the entire refrigerator has failed completely. I am waiting for a part to arrive. It was explained to me that it was a type of "motherboard". Since no fuses are replaceable, it takes a complete new panel. This unit is less than 2 years old and the two major electronic components have failed. LG should be ashamed of themselves selling such faulty equipment to the public. The consequences were the loss of hundreds of dollars worth of valuable groceries.

We purchased a LG refrigerator and the 2nd one delivered has a strong odor that smells like moth balls. The dealer said that it was a packing tape and sealer that has the order but it is now making the food smell also. LG does not want to address this issue. We have had 2 units delivered and still do not have a refrigerator that we can keep.

The plastic is breaking by the day. The inside lights are stuck on, the freezer gets iced up and every thing quits working because the condenser coil gets dirty. You have to take the back off to clean the coil. What happened to simple coil on the back you could dust off easy? It is always something wrong.

Ice maker failed twice in refrigerator. Front loading Washer shakes the entire home in spin cycle. It has been repaired and continues to shake violently. Dishwasher does not clean dishes properly. Avoid LG! Do not purchase LG appliances. I have had continual problems with the Dishwasher, Refrigerator and Washer! Dishwasher does not clean dishes, residue results. Dishwasher leaks. Washer walks across the floor and shakes the entire home. Refrigerator ice maker has failed twice in 2 years. LG is a joke!

I have an LG french door fridge (model number lfc21760st). Like many other people, my inside lights didn't turn off, and melted the cover they are in. I really think this is a fire hazard. Has anyone had this problem fixed?

I purchased LG french door fridge model #LFX25971SW/1, serial #8055KRSB00318 in November online through a licensed LG dealer. We installed it ourselves, plugged it in. The next day, there was one load of ice in the ice maker, that was it. I called LG, they said to adjust temp in the fridge and freezer. No difference. They said to call Seward Appliance Repair 402-643-3344 and have them out to look at it and repair it. Long story short, Dan from Seward Appliance Repair has been in my home enough times to be on a first name basis with myself, husband, kids and pets! They have documentation of everything they have tried, at least 3 new ice makers, new water valve, sensor, the list goes on and on. Every time, it makes one load of ice and stops.

In addition, the fridge is way too cold. Anything sensitive, lettuce, green onions, cilantro, parsley is frozen in the drawers they are supposed to go in and the fridge, freezer and drawers are set as warm as they can be set. Also, door opening on the right hand side results in a terrible creak noise every single time. The repairman has been out here no less than 6 times with the same results, nothing. First, let me say I bought the fridge in November since my old ice maker was not working (15 years old) so we could have ice in our home for holiday parties. All I have done is purchase ice the entire 4 months I have owned the "new" fridge, that and replace frozen produce. Talk about embarrassment to have company in your home for the holidays when the ice maker doesn't work and the door makes a loud noise when opened.

Ya, I am real proud of that new LG fridge and let me tell you, I make sure everyone knows how pleased we are with our "new" LG fridge. I wish I had never purchased an LG fridge in the first place. This was our first ever LG appliance and it will be our last. Next time, I will stick with a Maytag, GE, Whirlpool etc. I really wish I had. I will also make sure anyone who I know is purchasing new appliances knows the problems we have had. Every time the repairman has talked to them, they always say "Well, I don't understand why it isn't working, try this". After realizing all our problems with this fridge, I got online and found all the problems and complaints with this LG model fridge and know why they have discontinued it for a different model. I would seriously like my money back and have them come get this piece of junk out of my kitchen.

My 4-year-old bottom freezer refrigerator has its interior plastic mostly cracked. The supporting parts for drawers are in pieces. The wall in one spot has foam showing (not sure if this is a health hazard). Also, the freezer never worked properly because it accumulates ice and stops working. It needs to be defrosted like in the old times.

This is the worst refrigerator I ever bought in 42 years of married life. Our US appliances have lasted us 24 years (Maytag), 20 years (Kitchenaid), 15-20 (Whirlpool). We never expected this kind of disaster. What should we do? We have not contacted anyone yet, because the plastic breakage started recently and it's progressing daily. From what I read in other reviews, we will probably have to buy another refrigerator. From now on, we will stick to US brands (even if manufactured abroad), because of the ethics.

We purchased an LG refrigerator in August of 2008 and it stopped working February 16, 2010. Period. Stopped working. Our repairman says it's just a fuse, but LG has created a control board that has the fuse permanently mounted in it. We can't just change the fuse for $5.00. We have to change the entire control board for $400. So I called LG customer service and talked to several different people. The first thing they ask is, "Did you purchase the extended warranty?" No, we didn't. We firmly believe that manufacturers should be able to produce a product that lasts more than a year and a half instead of expecting the consumer to shell out more money for an extended warranty!

I asked if the company would stand behind it, since it's only been out of warranty for six months. I was told to fax the receipt to the company. Of course, they gave me the wrong fax number. It didn't go thru and I got a kickback message from the fax machine. So I called again and got another employee who gave me the same (incorrect) fax number. Then he corrected it. I started getting the idea I was getting a run-around. So I faxed again, believing that my request would be reviewed and I would be notified in 24-48 hours (according to the customer service rep). No call. So I called again and was told my info hadn't been entered into the system (corporate-speak for "we don't want to bother with you, go away"). I asked if my info had been received and didn't get a straight answer.

So I talked to a "supervisor." She wanted me to fax the info again! This was Friday afternoon and I didn't have the receipt at work with me anymore. I couldn't fool around anymore without getting my repairman going on actually making the repair. I am truly disgusted with this company and their "customer service" department. Their website goes on about their "code of ethics" and "management by principle," but they have taken planned obsolescence to new levels and are ripping off the consumer. Build a product that lasts and stand behind it LG!

LG replaced my refrigerator after 11 months of non-working ice maker and freezing of vegetable. When the installation company came to install the refrigerator, the front doors of the unit were misaligned. I asked them to readjust them and they said they could not. I would have to call a repair service company to do it. This is just another example of LG's inadequate customer service. The doors are still misaligned. LG said I would have to pay for it to be done!

I purchased a refrigerator. There were 4 service attempts by LG but they were unable to fix it. We cannot agree upon a replacement. LG wants us to pay an upgrade charge for a replacement. My refrigerator freezes everything in it and my icemaker leaks onto my brand new hardwood floors. All I want is my money back that I paid for their defective product. They have bad customer service and bad product. What a nightmare!

I did an extensive remodeling job for some fine customers on Cape Cod in Massachusetts. The work included a total remodel of their kitchen. They bought LG appliances from Home Depot and right away the ice maker door would not close right and stay closed. A serviceman was sent out twice. He finally replaced the plastic ice maker housing, which included the door. Then the whole refrigerator failed. The serviceman came out again and said that the compressor had failed, which means no refrigerator.

LG has been totally unresponsive. My customers should have a new refrigerator. LG seems happy to sell their products and then not want to back them up. This is really foolish PR. I am a builder and a mediator, and you can bet that my customers and I will spread the word. LG has a consumer complaint webpage that says they see every complaint as an opportunity to prove their commitment to their customers.

They lost frozen food and got a tremendous inconvenience of not having a refrigerator!

The light bulbs in my LG Refrigerator, model #LFC21760ST, caught fire, burned the housing and the liner of the refrigerator on December 28, 2009. The refrigerator was inspected by a contracted, local LG repair company, that confirmed that the refrigerator was non-repairable and needed to be replaced. I have made 10-15 calls to LG trying to get a resolution. None of the departments can communicate or work with each other. I phoned the company on January 29th and was told my case had been rejected.

I pushed the matter up the chain - only with threats of filing a complaint with Consumer Affairs and with the DA's Office if I didn't get resolution that day. Only then was I allowed to speak with someone who could resolve the case. She said I would receive a phone call within 7-10 days from a local freight company with the day I could expect the refrigerator to be delivered. That was January 29, 2010 and I still have not received a phone call. This model has a history of the lights and housing catching on fire. There are vlogs, by the dozens, about individuals who were lucky enough to have had someone at home when this fire occurred. LG should have a recall on this refrigerator model before someone loses their life or a house burns down. I am hopeful this matter will reach the appropriate authorities who will look into this product that contains a fire hazard serious enough to cause an electrical fire.

We purchased the LG stainless steel refrigerator with the large freezing section on the bottom. It is the deluxe model now about 3 years old. We have had 2 repair men out with a service warranty from a GE service company. The refrigerator has so many defects, such as cracked vegetable drawers, and ice cube and water depots broken and or ineffective. As a consequence, we have resorted to using an old additional GE refrigerator that is still in great shape. What can you do to help us?

I don't have to go over all the LG problems that you have all experienced. We have the same problems, especially the fire hazard of the lights and wiring. LG is sending a technician out tomorrow and I am calling my attorney to see about a class action suit. If you want to join, get in touch with us and we will let you know what happens. It is a model no. LFX25960SW and was purchased in July 7, 2006. As a retired Public Adjuster used to fighting with manufacturers and insurance companies, I have the resources to get action against LG.

My new refrigerator went down. I was told the electronics panel was bad. To order this part from LG will take 7 days, and then I get in line to have it installed. This will be on my mind next time I look for appliances. My question is, why doesn't the store I buy from have these spare parts on hand instead of putting your customers out? This is not good business.

Good news. Heard from LG after the notice from WA State AG Office. They want to fix the refer. Will advise.

We just bought two months ago a new fridge (model number LSC27910SB) and the ice dispenser don't work and it makes a horrible grinding sound. I called customer service and they gave me the local repair place they work with in our town. Guy came out and said the electronic part went out and he would order the part. He came back once and he got the part and replaced it. The next day it still wasn't working.

I called LG customer service again. They gave me another name of company to call to repair. I called them and I don't feel comfortable they will fix the problem. I will tell you this. I bought all new kitchen appliances and washer and dryer. The only thing I bought LG was the fridge. My husband wanted that. Everything else is GE. We've had no problems with GE and I now wish I would have bought the fridge as well. Looking at all these complaints, I'm all in for a class action suit. They need to be held accountable for what they are selling and the price they're charging is no small change.

Purchased LG refrigerator in 2006 and have been unhappy with the appliance since the beginning. Have had ice maker worked on twice, when it was new, but the main issue is the ice has a horrible odor and taste. I have noticed this at other people's houses but always thought it was the result of a dirty freezer. I live alone and am an immaculate housekeeper, including the refrigerator and freezer. I have contacted LG several times about the problem and they say it's because I leave the water in the "tank" too long. However, even when I empty several gallons of water and toss the ice, I continue to have the problem. My suggestion, do not buy an LG product.

I purchased an LG refrigerator in September 2008. Within 2-3 months I had to call a technician regarding a problem with the unit, specifically the ice and water units. They supposedly fixed the problem but we still experienced intermittent problems.

Around September 2009, we started experiencing problems with the refrigerator again. The read out on the front started giving us an error code. I called the company and was told to unplug the refrigerator and let it reboot. This accomplished nothing. The problem continues to persist.

I called many times and was told to reboot again and again. Finally, I was referred to an appliance company that repairs LG refrigerators. As it turns out, LG has never given training to these technicians regarding repairs to their refrigerators. We have since had the company out 3-4 times to fix what LG says is the problem.

Each time they ordered what they were told was the problematic part and each time the part sent, it was not the correct part. We have not been able to use the refrigerator for several months now because it quits working whenever it pleases. We paid a lot of money for this unit and have had nothing but headaches with it. I purchased the extended warranty and it seems that means nothing in getting this appliance fixed in a timely manner.

This situation is becoming extremely stressful in that we are not being dealt with in a speedy and expeditious manner. We are spending money buying groceries more often because we cannot rely on the refrigerator to keep our food cold and safe to eat.

We have an LG Model LRFC22750ST refrigerator, which was purchased new in 10/2005. We dad a problem with the freezer door, the seal was concave (factory defect) and didn't close right. LG replaced the fridge on 11/20/2005. Since then we have had to replace the motor fan, the ice maker assembly. On 1/27/10, we noticed that the food on the top shelf was extremely warm and in looking, discovered that the light bulbs continue to stay on when the doors are closed. There are 2, 60 watt bulbs.

The bulbs got overheated and melted the plastic housing all around them. Thank god we were home and it didn't start a fire. I called LG and their response was as always, "Sorry it's no longer under warranty". I went on the internet, and found hundreds of posts of the same problems with LG refrigerators. This is a fire and a safety issue! I can't believe these things have not been recalled. If you pull it up online, you will see its many different model numbers. The physical damage was just to the bulbs, the housing around the bulbs and the top of fridge where they connect. The economic damage is of course the fridge itself, and quite a bit of food. I had an LG Dishwasher (actually 2, as they had to replace that one under warranty too). The 2nd one leaked under the floor and ruined my wood floors in the kitchen & dining. I got the same response, "not under warranty".

I purchased a French door refrigerator/freezer in October 2008. One year and 3 months later, the freezer completely quit. The first rep at LG said, "I will call you back with service tech info - no charge." I never heard back. I called again. A different rep said, "Too bad, out of warranty." The rep gave me a phone number for the service company. I was told to "pay it yourself". I can't get the service company to call back. I basically wasted $1300.00. Refrigerators should last more than one year. There is no such thing as customer service and I'm still without refrigerator - going on 1 month! Don't buy from LG if you want quality and longevity.

Our LG refrigerator of 2 years has died. It is not fixable. We were told that LG's policy is that if something is not fixable, it is replaced. We have been told several times that it would be replaced, only to later be told that it would not be replaced because we do not have an extended warranty. If a part could fix our refrigerator, this would be a non-issue. Without me having an extended warranty, I of course would buy a part that would repair my refrigerator. However, no part exists! and we were told by our tech that it is a fire hazard to use our refrigerator in its current condition.

Our tech and LG's tech have agreed that the refrigerator is not fixable. After two months of going back and forth with poor customer service, we have been told that LG would buy back our refrigerator at a discounted rate instead of replacing it. This is very insulting and does not show any corporate integrity. It has taken a financial toll on my family. In reading about the company's code of ethics (listed below), I find it is not in line with my experience. The biggest area of discrepancy is number three: "Providing Value". We were told that we would receive a new refrigerator, and then were told we would not. We were told of LG's policy of product replacement (stated above), but that policy and promise have not been fulfilled.

Our requests have not in any way been met in a manner of speed and accuracy. Our experience has been the exact opposite. Value number three talks about offering "top quality products and services to our customers". I am wondering if an irreparable 2-year-old refrigerator meets the standard of "top quality products". I also wonder if 2 months of going back and forth without reasonable results meets the standard for "speed and accuracy". Let me outline a chronology of what I (and my family) have experienced. I think you will be in agreement that the company has not been true to its values.

In the beginning of December 2009, our refrigerator stopped cooling. This was our first refrigerator for our first home, and we purchased it two years ago. A tech came out and ordered a part from LG to repair the refrigerator. (Note: even though we did not have an extended warranty, LG did not charge for the part). When the part came, the tech said when he went to put the part in, he found out that it was not the right size, and also, he discovered that the back of the refrigerator was all cracked. He stated that he had not seen anything like it. He said he could put his hand through one crack in particular, as it was that large.

The tech said he could not fix this refrigerator. He said that he would call LG to see about replacing the refrigerator. He said that if he put the part in for now, it would be a fire hazard, so we turned off the refrigerator altogether. Our tech called and discussed the situation with an LG tech. When the model number was given, he said the reaction of the LG person upon hearing the number made him wonder if others have had problems as well with this particular model. It was initially reviewed and we were told that it would not be replaced because we did not have an extended warranty. I understand that since we did not buy an extended warranty, that if a part is needed, that we would pay for that.

I would be more than happy to pay for a part that would fix my refrigerator. However, no part exists. Our refrigerator is not fixable. It is a thousand dollar lemon. So LG said they would have to have our tech call LG's tech again. We asked the tech to call LG again. He did not understand why this was necessary as he had already explained the severity of the product failure to the tech. However he agreed to call again, and he repeated the same information to the tech as he had the first time. The case was reviewed again. Then we were told that it would be replaced and that previously LG did not understand the severity of the damage to the refrigerator.

At this point, calls have been going back and forth for a couple of weeks. Then we were told that although the refrigerator would be replaced, it would not be until after the New Year because of a new computer system being installed. We were also told that it could be 4-6 weeks after the New Year before we had a new refrigerator. We called after New Year's to follow up but we were not able to be helped because of problems with the new computer system, so we were told we would have to call back. We then called back, and we were asked to send in our receipt.

We sent in the receipt. We called back. Now we were told that the case had to be reviewed by a supervisor. We were given the impression that in fact, it had not been approved to be replaced, although this was inconsistent with what was presented to us prior to the New Year. We were told that it would take 3-5 days for the supervisor to review the case. I called back in 7 days and the person answering the phone checked the computer system and said that the supervisor had not reviewed it. She said that she would submit it to yet a different supervisor who would be certain to review it in 3-5 days.

I did not hear anything in over a week and a half, and my husband called and found out that the supervisor had denied us a new refrigerator. (Note: I am uncertain why LG cannot call me to tell me the outcome of reviews. Myself or my husband has initiated every contact with LG in this process). My husband was told that this was because we did not have an extended warranty. My husband talked to a different supervisor named Valerie who stated that it should have been approved, so it would be sent to another supervisor for a second review. But of course, it would take another 3-5 business days. This last conversation happened on 1/22/2010.

At this point, I am extremely angry. I called on 1/22/2010 and talked to Jewell who is a supervisor. After two months of remaining calm, I am now very angry, and I explained the whole situation to her. I told her that if there was a part that would fix our refrigerator, that we would pay for that because we did not have the extended warranty. However, she stated "this is not an extended warranty issue" She stated that LG's policy is to replace unfixable refrigerators. She said that our tech and LG's tech were in agreement that it was not fixable, so she is uncertain why the replacement was denied. So she said she would send it to another supervisor for review, as it should not have been denied per LG's policy, and again, it would be 3-5 days.

When I explained how frustrated I was to hear it would be another 3-5 days, she said that she would ask for the process to be expedited. Today, I called to follow up and I was transferred to the department that handles replacements. I cannot recall the name of the person I spoke with. She reviewed the file and said that it was denied to be replaced because we did not have an extended warranty but LG would buy back our refrigerator at a discounted cost. Again, I went through the whole chronology of events and frustrations to this individual. I asked who I need to talk with and she said that Becky is my case agent. I asked for the name and number for Becky's supervisor and this employee told me that she is not allowed to give out that number.

I am astounded that I am not able to have a phone number for a supervisor who oversees my case. I told this employee what Jewell had previously stated to me about LG's policy, and this woman told me that Jewell is not authorized to speak to whether or not an item will be replaced. This employee was not very compassionate or understanding. She is the most frustrating and least helpful person I have spoken with to date. You can check your own records for her name in order to follow up. This has been an awful process. I have shared this experience with many people and they are astounded that we have remained calm up until this point.

Let me explain the toll this has taken on us. We have been without a refrigerator for now 2 months. My family consists of myself, my husband, and our now 13-month-old daughter. We have been living out of coolers. For two months! My daughter had her one year birthday party at our house, and we did not have a refrigerator. Christmas has come and gone, and we did not have a refrigerator. Same with New Year's. Can you imagine not having a refrigerator when your one year old begins eating table food? Anything she does not finish, we often have to throw away. We are unable to feed her any fresh foods. And we hope that her milk has been kept cool enough.

Luckily she has not become sick. If she had, this discussion would be happening in a court room. Here are the costs of this experience for us so far, in addition to the refrigerator: We have been spending 20 dollars a week for ice for the two coolers. To date: $160. Cost of eating out. We each have had to eat out often a couple of times a day. Wasted work time calling company. Each call often took 20-30 minutes. My husband does not have an office-based job, and has had to pay for going over cell phone minutes in trying to resolve this issue.

We have used more gas going back and forth to the grocery store nearly every day to buy a couple of items just for that day. We have been unable to have people over at our house. We have been unable to cook food in our home for two months! We often have to throw out food that has not kept in the cooler. Eating out often, and all the other items stated above, have been extremely expensive for my family. Many people would ask for compensation for all of the above issues. We are looking at a case, where it was decided in early December that the refrigerator should be replaced, and here we are nearly two months later, without a new refrigerator.

We have been incurring all of these extra costs, during a time when the economy is poor. At this time, I am not asking for compensation for any of the above items. I am just asking for a new refrigerator as soon as possible. However, my patience is wearing thin. I would assume your company would stand by its product (and its policy) and replace a poor product. Truly, I just want a refrigerator. I have never experienced anything like this. I feel that LG still has a chance to redeem themselves in my eyes.

Here are my concerns broken down: Although the folks answering the phones initially are very nice, they appear to be reading off of a script. They have no power or authority to make anything happen. After two months, we are very tired of hearing "Sorry for the inconvenience". One time my husband asked to speak to a supervisor, and he was told that it wouldn't change anything if he spoke to a supervisor, because it had to go through this process. I was told that I could not be given a supervisor's number or extension. It appears that this process has so many steps and red tape, that each person is responsible for a certain part, but nobody who has any power over the bigger picture is involved.

If they are, we did not know how to reach them and actually were denied at times. I am concerned that LG would not stand by a product that died after 2 years. I feel that LG has been extending this process hoping that we would wear down and give up. I promise that the only acceptable outcome to this is to receive a new refrigerator, and I will not stop until this end is reached. Even if it becomes difficult. It is a matter of principle as well. If I have to involve outside parties, I will.

I feel that whoever is over the entire process (not just supervising a piece of this) needs to be consulted. I am not going to tolerate having to go through several more departments, more red tape, and more waiting, in order to receive a product that works. I know that there is someone who can make this happen quickly. Please forward this letter to the appropriate executive that has the power to fulfill the promise of replacement in a timely manner. Thank you for taking the time to hear my concerns and my experience.

I purchased a LG Refrigerator Model #LFX25960SB in November 2006 and after 1 yr 2 months, I came home to a completely frozen refrigerator section. Absolutely everything was frozen solid in the upper part of my $2049 refrigerator including my sun tea jar which busted into pieces. Now 3 years and 2 months after purchase, the refrigerator almost started on fire! I thought I smelled something hot and it turned out to be the light bulb's socket on fire. Where you screw the light bulbs in, it is black. I unscrewed the bulbs and called LG. They told me, "too bad", it was over 3 years and the warranty was up. I would have to pay for a service call and parts. I told him I spent $2049 and had no intention of spending one more penny on this refrigerator and hung up.

I then researched to discover that a number of these refrigerators have had the exact same problem. I don't understand why there is not a recall, potential fire and nothing is being done. I called LG again tonight and got a different customer service rep and now they are sending a technician and paying for parts and labor because it is a known problem. They say it needs a computer panel replaced and it will be fine. I will never buy LG again! The energy rating has also been wrong from the beginning and I found out that if you register, they have to send you a rebate and pay you annually as long as you own the refrigerator. I plan on doing that as well.

We bought an LG refrigerator in October of 2006. It wasn't delivered until February 2007 and wasn't really in use until April 2007. We were renovating our kitchen and didn't finish until then. Anyway, about 6 months after we installed it, little pieces of plastic kept showing up all over the refrigerator. I couldn't figure out what was breaking. As time went on, bigger pieces started breaking off and now we're up to chunks of plastic breaking off. The glides on the drawers are broken, the hinges on the door are broken off, the light cover is cracked. The bin covers have completely broken off.

In other words, anything that is plastic inside the refrigerator (except for the actual inside shell itself) is either completely broken, cracked or chipped. We started calling LG's customer service department (coincidentally) 1 week after our warranty expired, and they refused to do anything because the warranty had expired. We've tried to explain to them that it's not a warranty item, that the whole interior of the refrigerator (not the shell, but the rest) is made of defective plastic and should be replaced.

We've been trying to convey this for 2+ yrs. Finally, during conversations with an LG representative, in December 2009 and January 2010, they agreed that if we would pay to have an authorized LG representative come out and say that it was defective plastic then they would make concessions for it. Their representative came out on January 14th (which I had to pay $100 for, out of my own pocket), said it was obviously defective plastic, not owner abuse or normal wear and tear. He called LG, from my house, and reported his findings.

The LG tech said to fax him his report and they would give us concessions on the equipment. I faxed the report to him the next day. We didn't hear anything from them for a few days (meanwhile another big chunk of plastic broke off) so I called them. I requested a supervisor, who said that they weren't going to do anything for us because the warranty expired. I was shocked. I went through the last 2-3 yrs with her again over the phone and her answer was, "Sorry! Your warranty has expired. There's nothing we can do."

I asked her why she made me pay $100 to her representative if the answer was still going to be "the warranty expired"? She basically said, "it is what it is!". She eventually said she'd send my request to corporate for their response, which surprisingly was "We aren't going to do anything for you!".

I think this is so wrong. My parents had the same refrigerator for 30yrs and never had anything like this happen. For this to be defective plastic, not even wear and tear or abuse by us, and for them to do nothing is not right. There are so many websites full of people with this exact same problem! Something needs to be done about this.

Instead of LG doing the right thing and fixing this for us, they are hiding behind their customer service reps. You can't get a corporate address, phone number or anything past their customer service people. I've never been so angry and frustrated in my life. I would never buy another LG product in my life, and quite frankly, I'm surprised that America is allowing them to get away with ripping off our citizens like this. It is so wrong.

Who can I go to for help regarding this issue? $2000+ may not be a lot of money to some people, but it is a lot of money for us. Not only do I not have money to go buy another brand new fridge, I can't even keep things on the shelves, of this one, because the shelf holders are broken. Keep in mind, we've only had this thing for 3yrs and we've been dealing with this after having it for only 6 months. That's crazy! Again, my parents had the same refrigerator for 30 yrs! Somebody help me. Please!

The Ice maker broke. We stopped getting ice,and the flap on door didn't work. The tech came and couldn't get parts for three weeks. LG sent wrong parts. We waited two more weeks for new parts. Tech fixed refrigerator and then the cooling fan was not working. Again, we waited for parts for another two weeks. We had to go buy an ice maker in the meantime. Tech comes again and replaces the fan. The fridge worked for three weeks. Besides all this,we kept telling the tech that the front panel was leaking and leaving water marks that will not come off.

None of the techs handled this problem; they blamed us. We then lost water again because the main hose for the water and ice maker exploded in the middle of the night and flooded our basement. The tech came and said we need a new hose. This took weeks because they couldn't get the part because it "never happens". He took it off a fridge in one of the showrooms. He puts the new hose on and leaves and never turns the water on to check if it's working. Of course, when we turned the water on it did not work. We called again,now we are told we need a new relay and couldn't get the part for three weeks.

We bought an LG 3-door, bottom freezer, refrigerator about 2 years ago. It is the worst refrigerator we have ever had. All of the drawers or their guides have cracked or completely broken. The ice maker is the slowest in history. It takes about 8 hours to fill its tiny bucket. The chute gets clogged about once a week and you have to remove the bucket and clear it. The switch for the light in the refrigerator quit working and melted its fixture. To remove the bulbs, I had to break it open because it had welded together. When you contact LG, they just tell you "your warranty has expired". So I guess their products are only built to last as long as the warranty. Buyer beware! Well, my days of buying LG products has expired! Do as I am doing and tell everyone you know about this company. Maybe we can drive them out of the US market.

The drawers in our refrigerator constantly fell off the tracks. The dealer sent someone out and 'fixed' them. They've never worked and still don't. I contacted LG customer service and received an immediate response stating, "Dear Value Customer, we will be passing your information along." I never heard from them again. I sent another email and received the same response. I then sent another email expressing my concern about their lack of customer service and never heard from them again. I will never buy another LG product.

The handles fell off the drawers--inside of cooler overheats. And the main handle is now about to fall off. We have contacted LG several times but with no results. Finally, I was able to contact the Washington State Attorney General and there will be a hearing in six to eight weeks. I will advise you of the results.

I purchased an LG 3 door french style refrigerator (model number LFTC2376ST) on June 18, 2008. On 12-18-09, I took my shelves out for cleaning, and noticed that there were substantial cracks. I generally do not put very much weight on these shelves, aside from an occasional gallon of milk. I contacted LG in regards to my shelves, and they told me that the refrigerator only comes with a 1 year warranty, and that they could not assist me with the repairs. My concern is not so much the cost of having to replace the shelves. It is a question of the quality of the product. Should I expect to have to replace these shelves every 1.5 to 2 years? Are the shelves only built to last that long so LG can continue to make money, the way printers and ink cartridges do?

The component of the plastic shelves are brittle and falling apart to little particles. I have 4 years Home Deport warranty, but it did not cover removable parts. I am debating to have someone to make shelf for it, or to replace the self to support the two veg drawer. It costs $217.00, that will last for another 1 1/2 years again. Also,I have two other shelves that cracked at the same location. If anyone has a chance to read this article, please save yourself from the trouble. Do not just purchase for look or style. Purchase items that are more functional, and durable. Life's good (LG).

The materials that make up the tray or shelves fall apart after almost 2 years, like a potato chip. The materials are very poor that it cannot hold the weight of a gallon of milk and juice to family of three.

I purchased an LG Model LCF22740 French Door, bottom freezer refrigerator. The same problem has occurred repeatedly since 6 months of purchase, three repairs to date. It keeps happening. Freezer ices up. This is not just my problem. I have found hundreds of complaints exactly like mine. LG will not support its product, claiming one year warranty. I think it's time for a class action suit.

My LG refrigerator is a nightmare! Upon delivery, the ice maker wasn't working. They had to exchange it two more times for the ice maker. Then, I started having problems within a couple of months with the ice maker and the temperature. The service repair has been out three times and LG said after the third time that they could replace it. However, no one is trying to help me or do that for me. So many people have had the same problem, yet they are not fixing or replacing them. How awful! They have the worst customer service I have ever experienced. I will never buy an LG again! The worst refrigerator I have ever had!

I bought an LG refrigerator a year ago. The ice maker does not work and constantly freezes up. On its own, it will just shut off not making any ice. One repairman came out and he could not fix it.

In June of 2006, we bought an LG french style refrigerator from Home Depot. Fortunately, we took out Home Depot warranty on the refrigerator. All I can say is do not purchase an LG refrigerator. In the first year, we had the FF fan light come on. It was repaired under the LG warranty. Then the rail in the freezer broke, repaired under the Home Depot warranty. Ever since, I have had problems with moisture build up which causes the fan in the freezer to hit the ice build up. Home Depot has had their warranty company out numerous times, replacing the fan, removing the ice build up which is unbelievable. He comes out, he doesn't know what to do to stop this problem, he is coming out again this week. All I can say is I am so thankful for the Home Depot warranty we have. I bet out services are in the thousands of dollars, I am surprised stores are giving warranties on LG refrigerator. They are terrible! Buyer beware!

We bought the LMX25981SB French Door refrigerator from Best Buy at the end of August '09. The unit worked fine until it broke down completely the second week of December. I called LG and reported that neither the refrigerator nor the freezer was working. They sent a service man that was not experienced and had to call LG back and forth to figure out what was wrong. They determined that the compressor had to be replaced. The local service didn't have it, so LG had to ship it a week later!

The service man came to replace the compressor and after further testing determined that the original compressor was okay, but another part had to be replaced and the unit had to be refilled with Freon. The refrigerator was repaired and worked fine for a week! Then it broke down again. LG sent another service contractor who deemed the unit irreparable and reported it to LG the same day. This was right before Christmas so I was told to contact LG after the holidays and they will make a decision on replacement and let me know how to proceed. I called after Christmas and spoke with a manager, Ms. Valerie M who told me that LG has a problem with their "system" and nothing can be done, but they will call me right after the New Year. Nobody called, so I called them on January 5th and I was told that it will take 24 to 48 hours for a different department to make a decision (remember, the refrigerator was deemed irreparable by the LG service tech.) and call me back.

Nobody did, so on January 7th, I called again and I was told that my case is being reviewed and I will be contacted by LG within 3 to 5 business days. I demanded to speak with a manager again but I was told that all of them are busy and nobody can talk to me. So the case continues and I don't know how it will end. On top of that, who will reimburse us for all the spoiled food, twice! This is just a warning for those of you who might consider buying LG product. Just consider what we are going through and think what will happen if you need service.

We bought an LG refrigerator on eBay, and they shipped it to us. We took all the plastic wrap off of it, and all the boxes off it. It had two dents on it, and then we had a technician come to the house, and determined we had a bent bracket on the fridge side, and that you all might cover it, then he called and said you don't. What I want to know is why you sell an expensive appliance, and then get stuck with a beeping door, because it wont shut. What are you all going to do about it? I will not do business with you again. I hope to hear from your department in the near future. The consequences include a hurt back and ego.

I purchase a LG 25960TT refrigerator. I have called LG on several times. This fridge was only two months old when the bins cracked and it has not ever kept a correct temp. They sent a letter with a check stating that the fridge was not efficient as advertised. I told them to replace the fridge because this fridge does not work correctly. I bought the fridge because of the efficiency. I have to watch the temp constantly because everything is either melting or freezing. It has gotten worse since they sent a service man to correct the error. They will not stand behind the product and servicemen do not even want to touch these appliances. Now the ice maker is broke. Pretty said for a 2 1/2 year old fridge. I have an autistic child who is on a special diet and needs her meds at a certain temp. This has cost a lot of money to replace.

This is an LG LSC 26905 SW Refrigerator, that was purchased from Home Depot in 2008. We have had constant problems with the icemaker. I did have a service person come out and replace the ice tray, because of build up and shortly after the warranty expired. The ice maker still has a problem. Recently I noticed our ice was melting inside the freezer and there was a lot of frost in the freezer it's self. After cleaning everything up I noticed this happening again, I found the the ice chute door was not closing. Since the REF is no longer under warranty I inquired about how to fix it. I ordered a reverse solinoid and replaced it myself.

Everything worked fine two weeks laterthe ice maker is no longer working. I did notice it is frozen up. When I call for support I am told to call a service technician. If i could afford to have a service technician come out I would, but the I do it myself. This is the worst product we have ever had. Even the water filters are expensive. I have an LG front loading Washer and Dryer and feel these products even though we have not had to have them serviced I have found the front seal leaks, the dryer does not dry as well as it should. NO MORE LG products for US. There should be a class action suit RE: LG

Since August I have been trying to get my less than one year old Model LSC27931 Refrigerator fixed. The Ice Maker Freezes up after a couple of weeks and the dispenser will no longer dispense ice. LG Service has been out numerous times to try and fix it and it still freezes up. Once it freezes up you cannot even get the ice bucket out to thaw it out. I have asked them to replace it and they refuse to do so. They have replaced a flapper, solonode, Freezer door and it still it freezes up. They now say a kit from Korea will fix it but it will be a month before it arrives in the states. I would join in a class action.

Now the ice maker has totally quit working.

The frig. was energy star rated but now they have lost that rating.

Someone needs to sue for a recall of all these lemons with LG and Kenmore on the label.

We bought the LG side by side. In the first year we had repairs four times before they replaced the refrigerator. We paid extra to upgrade to their top of the line LG thinking it would be improved. The replacement lasted one year before the circuit board went out. We waited four weeks for the replacement part and repair without the use of a refrigarator. LG would not give us a discount on the circuit board even with all the past problems. I would never buy or recommend an LG.

In March of 2009 I received a letter from LG stating that a part needed to be replaced as this model refrigerator was not keeping the proper temperature. They would send someone out and there would be no charge. I told them my fridge seemed fine but they said it needed to be changed and also offered an incentive a small check as a reimbursement for extra energy the fridge had consumed for not running at the proper temperature. I agreed and American Unlimited Electronics came out on 3/4/09. The paperwork stated mode modification and mechanism malfunction.

Again, this was not my complaint. Not long after the fridge really did begin having difficulty. I kept re-arranging things and adjusting the thermostat. Recently my food in the fridge especially the crispers started freezing. There literally is ICE forming on the food. I called back LG and told them that the part they replaced is defective and they need to come back and fix what they did. They said sorry, I'm out of warranty. I said this isn't about my warranty this is about you fixing what you did last March. They won't stand behind it. I called back the service company who is independent and they wanted a $70. service fee to come back and even look at it. They told me if I had a problem I had to fight the manufacturer. In the meantime, I need my fridge so I called another company who is repairs LG (not many want to anymore I learned). They came out, no svc. charge and of course it is a $400 repair. I'm fit to be tied. I had to order the part and gave a deposit but I'm so upset that LG will not stand behind their work. In addition, that the service company that they sent out last March refused to stand by their work as well.

My model number is LFX25960ST and the serial number is 604KRVQ00071. Can you please help me ??????

We brought a LG Refrigerator three and half years ago in 2006 because it was energy efficient. Come to find out it was not as efficient as it made out to be and the Government made LG give us a check for re-imbursement for the difference in energy cost. In September 2009, LG came to our home and replaced the circuit board to make the refrigerator more efficient. On or about the 12th of December 2009 our LG Fridge started making noises that has continued to this date. I have called LG numerous times and complained and each time they have told me to try several different remedies for fixing the very annoying sound. These remedies included turning it off overnight, blow drying the motor area, turning off the ice machine and moving food away from interior vents. I have been told that it was no longer under warranty and in good faith because I called before the ninety day warranty was up they would see it through with the repairs. This was only after I threatened to go higher up the chain of command.

We purchased a brand new LG refrigerator, model # LRSC 26940SW in July 2007 from Appliance DIrect. One of the features it has is a jet freeze vs express freeze. Less than a year after we purchased it, the refrigerator kept on switching back and forth between the jet and express freeze cycles. In May of 2009, the refrigerator shut down completely, and we lost everything in it. I called and the service person told me to unplug the unit for 3 hours to reset the computer in it, and everything should be fine. I did as I was told and yes the compressor kicked back on when we plugged it in. Well now we are in December and the compressor again shut down. I tried unplugging it for 5 hours to reset the computer, but this time it didn't work.

So I called LG, this time they tell me it is out of warranty and to call an authorized service repair company. They gave me two companies. The first said they no longer service LG. When I asked if it was because they were terrible appliances, they said yes. The second company came out and the technician had to call LG as he had never seen anything like what he saw when he opened the back. They told him the main circuit board was defective and the defrost switch was bad. Being that we had only owned the appliance for 2 and a half years, I called LG again. Valerie, the "Executive Service Department" contact told me that although I had only owned the refrigerator for 2 and a half years, it was manufactured in 2005. Being that it's 4 years old, they would not help with the repair. This leads me to believe that since it only comes with a 1 year warranty, the warranty was moot because when I bought it, it was already 2 years old.

I have a refrige that I bought and have used one year. LED screen shows er ff. I called LG and was told to unplug unit for four hours. I did this and unit worked for two weeks. LG gave me a phone number to call a serviceman. I called serviceman to come out to check unit. He called LG and was told the item to order to fix problem. Serviceman comes out the following week to replace bad part. Two weeks later LED reads er ff again. I called serviceman and he came out again and called LG to get answer for problem. I had serviceman to order parts next day air so I could get unit working. A week has gone by and I do not have my parts to repair unit. I am paying for LG and serviceman to guess what is wrong with unit. No more LG(lifes good with another brand)in my house.

In 2007, I purchased an LG Model LFC25760SW from Home Depot. From reading other complaints located in this site, I find that I have the same problem with my unit. I paid well over $1400 for the unit. I have no covers on any of the drawers, the two middle drawers no longer slide, as the border that the drawers slide on have broken, my light and temp. control unit has melted and I now have to use a can to hold the unit up, and I live in Florida and it doesn't get that cold here, however I too have lost food because the unit will freeze the items in the upper part of the unit. Why should we wait for a recall, how about a class action law suit? I can't afford to buy another unit. I will never purchase another LG item again. Pass it on.

I've used LG three-door refrigerator for three years and have experienced two major problems. First one is ice maker problem. Ice in the make is always stuck together, it does not get released in normal operation. My family have to tap the storage hard all the time. I used other brands like GE and Maytag, it never had this type of problem before.

Another ridiculous thing from LG customer service, then called me and left a message to change the power related part. I called back to LG, what they said is " We don't have the part, so call later again." Duh!! They called me without having the necessary part.

ON Aug 30, 2008 I purchased an LG refrigerator (LMX21981ST) from Best Buy. Within 13-14 months the refrigerator is partially broken. The electronic panel on the door, is out and the refrigerator can no longer dispense water or make ice. When I called LG, their first response was to ask if I bought an extended warranty. I told them that I didn't expect the refrigerator that I had paid over $3000 for would break after a year. I wish that companies were made to guarantee their more expensive items for more than a year. They keep making crappy stuff and stiffing the customers. I will never purchase another LG appliance in the future. When my LG washer and dryer break, as I know they will, I'll replace them with another brand.

I bought my fridge on 11/06/08 from Best Buy. It is an LG LFZ25980ST with a retail value of $3200. Only 2 months after purchase I found that all soft items in my fridge were frozen! I didn't get the Best Buy warranty (BIG mistake) because LG provided one. I didn't make sense to buy another and I assumed that anything was wrong they would make right. NOT!

They sent someone out to fix it. Take 1/2 day off work for the repair guy, he looks at it, calls in parts and then sets up another appointment to replace the parts and I take another 1/2 day off work. This happens another 4 times. The 3rd time I asked them to replace it they said no we need to try and fix it again.

The 4th time (9/09) the said the same thing but also if this happens again we will replace it. I told them that the next time it will most likely be out of warranty. They said don't worry if it is the same issue we will take care of it. Well here we are 12/16/09 and all my veggies are frozen again. I call LG and get the SAME run around. The worst of it is there is only the customer rep and a supervisor and NO ONE above that person to talk to.

She then told me my fridge is now out of warranty and she would have to extend it. I am like I want it replaced! She says "Mam I can extend the warranty and have it repaired again or you can deal with it yourself." So of course what choice to I have? I also asked how many times does the same issue have to be fixed before you will replace it? Mam I can't answer that. What happens if it does this again and the extended warranty is over? Mam you will have to see if you can get it extended again.

Best Buy can't do anything because I didn't buy their warranty. They wouldn't even take it back when this 1st started. My advice from now on when you buy a major appliance buy the warranty from the store and verify their replacement policy up front. Do not ever buy an LG appliance. I have their dish washer and LOVE it, I love the fridge when it works. When they work their appliances are great.

The problem is if you get a lemon you will have to have it fixed over and over again until they finally say "No sir/mam we can not extend that warranty again". That is enough for me to not buy another LG. I have taken a total of 7 full days off work dealing with this. Emotional damage? Yes the last 2 times they have had me in tears. this is very stressful!

Purchased an LG refrigerator Mod#LBC22520SW in June 2008 as of Dec 8 just completely quit working for no apparent reason ....of course it's not under warranty anymore.... what ever happened to good quality products that were built to last? Especially considering the amount of money Lg products cost(ours was $900), well we figured out that a fuse had blown on the main circuitboard and of course you can't just replace the blown fuse because it's soddered onto the circuit board.... so we ended up shelling out $156 to replace it. Since we have replaced the circuitboard it has been shorting out and now the lights won't work in the fridge or freezer I can only imagine how much that will cost to fix.... is it even worth it? I don't think so.... given the costly repair we just made.

Purchased the LG LSC279315T about 2 years ago. From the beginning the ice maker has frozen up, ice becomes stuck, and water drips from behind the stainless steel through a crack and has ruined my wooden floor. They replaced the entire door while it was under warranty, but now say it is out of warranty even though it is the same problem. I am going to have to disable the ice maker to stop any further damage to my wood floors.

My 2 year old LG refrigerator died. LG's customer service will not resolve. They are a horrible company to deal with, and I want to worn consumers everywhere that they do not stand behind their products.

I have a lemon. I have had my LG refrigerator for less than 2 years. Unlike everyone else who have light that won't turn off, my lights won't turn on having something to do with the panel. Additionally, my icemaker didn't work after hardly any use at all. Three parts are required to fix this nearly new fridge. I had a Kenmore fridge for 10 years with no issues. They continue to give me the runaround because they don't want to take responsibility for their crappy $2500 product. It will cost me $800 in repairs and service. I will not rest until they take responsibility for it.

On Aug 13 2007 I purchased an LG French door refrigerator model LFC25760SB at Home Depot for $1400. In the last year the icemaker has had frequent problems like spilling over and jamming the drawer. The internal water line to the ice maker failed and caused a leak that has damaged our tile kitchen floor, cracking tiles and compromising the subfloor.

Several months ago I noticed the freezer frosting and ice shrinking and taking a very long time to make. Then it got so warm in the freezer than an entire box of popsicles thawed and gooed the main bin and everything in it. I followed the manufacturers recommendations to "reset" the freezer and it helped minimally. After I finally gave up my denial over the failure of my $1400 unit, I called an LG authorize service company whose number LG has supplied me with, and was told that I had a "sealed system leak" that would in the end cost me $700 to repair. Before he came the freezer was reading about 20F degrees, it now is reading 27F degrees.

I find reports similar to this on multiple websites so I know I'm not alone. One doesn't expect to buy a new fridge every two years and I recently lost my job. Most reports on the internet show that LG is unwilling to stand behind it's products, so I'm discouraged before I call back again.

a small plastic piece that covers the handle to the frezzer well off, all i want is that small part that covers the end of the handle. lg wants to sell me the entire handle for $89.00 even though all i need is the cover that will break again. there is a serial # on the part and i know somewhere there is a bin full of these parts. i will pay for these parts but lg will not sell them to me

I have owned a LG Refrigerator for 10 months and the ice maker/dispenser constantly jams. After 8 service calls and over 50 phone calls their tech stated it is a defect and we are working on a fix. LG will not honor its warranty. They never return calls and keep making up excuses. They all need to be recalled! I will never buy another LG product in my life! Life is not good! It is a nightmare.

I have made a complaint regarding my lg Ref double door wherein a crack found. The service person came and after that one month passed no information or replacement from LG service center. I have spent Rs.15,000/ and now I am feeling lost. My money got wasted

I purchased a LG Refrigerator Model#LFX25960ST back January 2008. Well Right before Thanksgiving on 2009, my ice maker just completely stopped working and I was told it is out of warranty. American Homeshield does not cover ice makers (what a joke this is, I am paying for a premioum policy and this is not covered)

Trying to call LG once again because Canada gets a 2 year warranty and US get only a 1 year warranty. I do not feel it is my responsiblity to pay for a new ice maker when it is less than 2 years old. I come to find out this model has been discontinued and there are A LOT of complaints about the ice maker not working anymore. I feel it is a lemon and LG is not owning up to it.

The second time I called LG the nasty customer service rep basically told me I am [out of luck]. Could you believe it? I will never buy LG again! This is killing me because I have been unemployed for almost 2 years and we are barely making it now. They are laying off at my husbands work once again and we dont know when he goes into work if this day or the next will be his last. We can not afford this type of expense.

Woke up this morning to find that the light in our refrigerator had melted the plastic casing and that all of our food was hot! (The butter had actually melted in the butter dish!). Our fridge still smells really bad and the light cover has fallen right off. The plastic panel behind the lights has also melted and is bubbled. The light bulb sockets are black. I called LG customer service today and they gave me a case number and the name of a local appliance repair company to come and fix it. I am still waiting to see what will happen.

Don't Buy It! An LG Refrigerator! It's getting to the point that I'm telling everyone NOT to buy an LG!

We have the LRFD22850TT. From day one, it was a nightmare. The refrigerator door seals have been replaced several times and needs to be replaced again. The ice maker UGH! Ice constantly falls out of the ice bin causing the freezer door not to close properly, which the sensor doesn't pick up so you end up with ice build up. I have to defrost the freezer every other week now.

The cover to the light in the refrigerator melted. My husband opened the door and noticed that the fridge was warm inside and the cover was melted. How can LG produce such [expletive]! My mom was kind enough to purchase this thought-to-be wonderful product which turned out to be nothing but a LEMON. I'm just stressed out having to defrost a "FROST FREE" freezer every 1 1/2 - 2 weeks now. If you don't, the refrigerator shuts down. Lots of things breaking, melting, etc. No one has gotten hurt, just stressed.

I purchased an LG Bottom Freezer/Refrig a little more than 3 years ago. I have had 3 service calls on my appliance that were just outside the warranty. I needed to have the main board and defrost controls replaced. After a screaming call to LG, they agreed to pay for the parts, but not the labor. A small victory, however, now the interior lights in my refrigerator stay on and have melted the cover. My husband and I loosened the bulbs and solved that part of the problem, but this occurred for no apparent reason.

HHGreg also provided no support after the purchase. We should have returned it.

We have had strange noises, jamed ice maker, plastic parts breaking, and now that its past warenty the nice folks at LG say file a law suit. As US makers and stores flee to cheap labor nations, we get lousy products and people without jobs. I will never by an LG anything again. The posts on this site are like a stroll down LG memory lane. Life is Good if you are an LG CEO, but us spoiled food and food poisoning.

The seal on the water line on the refrigerator for the water and ice failed.

I purchased a 2-door (French) bottom freezer refrigerator from Home Depot approximately two years ago and have had several service calls to repair freezer compartment due to ice build-up. After I told the service department that I would take them to court to recover damages for fixing the refrigerator they replace all the electrical door with the agreement that I never call them again ... I agreed.

The refrigerator must be replaced with no help from LG. If you are planing to purchase an LG refrigerator (or any other LG product) I suggest you buy a HAIR DRYER at the same time ... even that is temporary fix! LG will not own-up to their responsibilities as a manufacturer and until a class action suit is rendered "YOU HAVE BEEN WARNED"! I will be replacing this two year old refrigerator in the near future! This LG refrigerator I purchased cost over one thousand dollars and has never worked properly!

I have purchased a LG french door fridge with the pull out drawer freezer door in aug 2008. since then I already had the unit served 3 times under waranty. the fan in the back was knocking against the fridge housing and making noice, now the warranty has expired and it is doing it again, the unit is barely over one year old. Also right on top inside the fridge water condenses sometimes and causes to drip. Never will I ever burchase another LG product.

After several weeks & many phone calls, a repairman was sent. He replaced the defective parts & said that this was a known problem, that he made the same replacements on many, many LG of the same model. The frig worked for less than 2 weeks & now has the same problems. After numerous calls, LG is unwilling to stand behind the unit. This frig has a 7 year warranty on the compressor, condenser, and evaporator.

Purchased LG french door counter depth stainless steel,water and ice thur door in Oct.2006. Have had crisper door break, ice build-up on condenser which had to be manually removed with hair dryer and now the ice maker is not working. This is by far the worst expensive appliance I have purchased. We had one repairman tell us the kit to fix the ice on condenser problem would be over five-hundred dollars. So my husband used the hair-dryer. There are alot of other people with the same problems with their LG refrigerator. Someone needs to step-up and take responsibility for this lousy high-end frig. I will never purchase another LG anything and Iam none to happy with my washer from LG which is a front loader.I have to clean it more often than I would expect.

3-door (french door) refrigerator purchased in 2006. Numerous service calls from broken icemaker, to leaking ice maker that flooded our 2nd story kitchen floor and leaked into the laundry room on the first floor, to broken crisper drawers the entire light unit in the refrigerator hanging down because it melted. We kept smelling something burning and could not isolate it. I burned myself twice on the housing of the light unit but didn't figure out that it should not have been hot. Called Sears service center and was told that the light fixture now has a thermostat to prevent overheating and they're replacing the unit. This is a serious fire hazard. I don't know if Sears is doing this or if LG has put this fix in place. Regardless, I contacted LG to advise them of this problem and they took down the information. I insisted they do either a consumer alert or recall before a consumer sufferes catastrophic consequences. These refrigerators are high-end units and LG should stand behind their product. Inform consumers.

We purchased an LG refrigerator with the bottom freezer drawer and ice and water on the door. We paid almost $1000 extra to have the ice and water on the door. The refrigerator has had problems since we purchased it. The water pressure was terrible and it took forever to fill up a glass of water. We called LG several times to get help and finally ended up calling a plumber and replacing the water line ourselves. The ice maker jams continuously so that ever few days you have to open the ice container and chop up the ice and clean out the shoot. Both hydrater drawers have broken (the plastic pieces where they insert into the tracks break off with almost no pressure). LG did replace one of the drawers when the rollers could not be repaired but the other drawer they just sent replacement parts with no explanation. After we called, they did send out a repair man to fix the drawer. The front piece of the drawer (plastic) also broke off and is beyond repair. I do have to say that for the first year, while the refrigerator was under warranty, LG did fix everything that was broken with the refrigerator. It's just that this was an expensive refrigerator and one would expect that things would not be breaking in the first year. We have continued to have problems but it is no longer under warranty. In hindsight, we wish we had not purchased an item from LG and would be very hesitant to purchase another applicance from them.

I bought my LG LSC27950ST Almost 2 years ago and the rubber gasket on the freezer door pops open when I close the refrigerator door gently. I called the company and they simply referred me to a company that wants to charge me 150 bucks to just come out not including parts. They say it is not covered by warranty. I will NEVER EVER buy LG again. My old refrigerator still works better than this one and the gasket on that one still works 18 years later!!!

Within two years after purchase of French door style refrigerator, the plastic door parts popped off (it was never handled roughly); we fixed it as it isn't covered by the warranty (according to customer service rep, who REPEATEDLY referred us to several dead telephone numbers for repair). Now, one year later, the ice maker will just quit working. I have to defrost the entire fridge, wipe it all down, then restart. I have done this FIVE times in the past three months. LG has TERRIBLE customer service and we now call them 'Lousy Goods'. I will NEVER buy another LG product, or ANY product manufactured by LG. LG is LOUSY!!

We bought a LG LFC25760S refrigerator last year. I Loved it, but not long after I bought it, one of the wheels just popped off. I was in the simply act of shutting the crisper drawer. I was not rough at any point. About two weeks later another one on the other side just popped off. It was an easy straight in push. So after that, we very carefully and slowly shut the drawers so we wouldn't break the remaining wheels off. It didn't work, they still popped off. The drawers need recalled. Also the light gets very hot. I haven't had any melt downs, but it makes me nervious that other have had them. Don't get me wrong, I love this frig, its just the drawers have design flaws and the melt downs could be deadly.

I prurchased a LG refridgerator at the end of October 2005 (French door) model LRFD22850SS after opening the door the other day the cover for the interior lights fell down. After inspection I noticed that the housing showed signs of melting and the lamp sockets were black in color. I called LG and they told me that it's out of warranty and I would have to pay to have it replaced. They told me to remove the bulbs.

After removing the factory installed bulbs I noticed they were both 120 watts. The manual syas 40 watts and the fixture is rated for 60 watts. I recalled LG after my findings and they gave me a case number provided I could find my original sales receipt. I always keep my receipts on major items and faxed it to them this morning. I don't know why they need it, I have had service on this for the ice build up in the freezer and the circuit card for the ice and water features.

I am now waiting for their response if they are going to replace these at no charge or not. One thing for sure is I have purchased my last LG product. By the way the refridgerator this one replaced is a 31 year old Whirpool which is still in use in my basement.

I had to turn the ice maker off on an expensive refrigerator and get to use the old-fashioned ice trays. So much for spending a little more for better quality. Many people have complained about this problem. I believe a class action lawsuit is in order, because LG won't accept responsibility for their poor design.