Complain about a product or service

LG Ranges

Mary of Coral Springs FL (07/17/08)
This is a follow up to my previous complaint. LG finally agreed to replace the range . . . and it was delivered today - 19 days after I first reported the problem. Well guess what - the new one doesn't work either. I turned it on convection/time cook set for 3 hours - and within 30 minutes it had shut off all by itself. I called the Best Buy store and reported the problem and told them I want to return and cancel this order. We'll find another brand. DO NOT BUY ANYTHING LG!!!!!

Mary of Coral Springs FL (07/14/08)
On 6/1/08, I purchased an LG LRE30955ST which was delivered on 6/10. On 6/28, I called LG Customer Service and advised them of the problem and requested a repair. I told them that after using the range for a short time, the range automatically went into Oven Lockout locking the oven door and disabling the burners - and trapped a turkey breast in the oven. I even told the CS rep that I suspected the problem was a circuit board. The (contracted - they don't have their own) repair person showed up without the circuit board; looked at the range; said it's a bad circuit board and said they'd have to order it and didn't know how long that would take.

When I hadn't heard anything, I called LG again and was told the part would be sent to the repair people and it would take a couple of days. I asked why they couldn't send the part overnight and was told (get this) Because of security since 9/11, they couldn't send electronic components overnight. I told them that was [false] since I had just ordered and received an entire computer from Dell. I asked to speak to a supervisor - who wouldn't get on the line, but would call back within 1/2 hour. No call - of course.

I called a couple of hours later and was told the supervisor left for the day. The second supervisor gave me the same story - security. . .9/11 and that I'd just have to wait until they located the part WHICH IS NO LONGER BEING MANUFACTURED (it's a new model and the Serial number tag says it was manufacturered in January 2008 - not some left over dent and ding special - it cost $2000) - there's got to be a law that requires manufacturers to make replacement parts available.

I went through the same response (Dell computer) and told them we are in the Automobile Extended warranty business and that our companies ship engines and transmissions overnight all the time and that if our companies handled claims the way LG does, that both we and the companies would be out of business. I went to the LG website and sent an email describing my problems to their Contact Us address. The following day I received an email back saying that they were trying to locate the part. Later that day, I received a second email telling me to disregard the previous email and that I needed to fax a copy of my receipt to them and that they were going to replace the range. I faxed the receipt and sent a return email saying that I had faxed them.

When I hadn't gotten a response, I called again and spent an hour on the phone - mostly on hold while they tried to track down my fax and that the person I had sent them to wasn't in. I faxed them again to their team leader who told me he had them and would sent them to their Replacement dept for authorization and in a couple of days, they would forward the replacement authorization on to Best Buy who would then contact me in a couple more days to arrange the replacement.

Since I've already gone without a working range for 16 days that a couple more days with them and a couple more with Best Buy wasn't acceptable. I asked for a supervisor - who got on the line and gave me the same old BS - that there was nothing they could do to expedite the replacement. The supervisor then told me that the authorization for replacement had been approved and that it would be sent to Best Buy Corporate and I'd have to wait to be contacted by them. Fortunately, within a half hour of hanging up from LG, a young lady from Best Buy called with the authorization number and all I needed to do was contact the store and arrange for the delivery and pick up. I called the store and am now waiting for a call back about the delivery.

I eventually was able to get the turkey breast out of the oven and finished cooking it on our grill. It turned out like shoe leather. For 16 days now, we've had to eat out or order in our dinners. I spent HOURS on the phone - mostly on hold - with my blood pressure soaring each time I had to hear their recording telling me how much they appreciated my patience and that they understand that my time is valuable. HA! I'd return the oven and get something else but I also purchased a matching microwave and it's already installed.

Chasity of Eustis FL (02/27/08)
My new LG range is having multiple electrical problems, everyday a new part of the convection oven fails. I have made several attempts through LG to get it repaired and I have gotten nowhere. The service numbers they give me, the people say they do not work in the area. I called in on 1/16/08. This is a $1,200 range and my warranty is fixing to expire. At this point I would like a new range because this one has so many problems.

I never know when the range will work so I can cook dinner for my family. I saved for 2 years to buy this range. I feel greatly let down by LG's service.

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