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LG Microwaves

LG • Appliances • Dehumidifiers • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers --- • Cell Phones • Home Electronics

Curtis of Fayetteville NC (02/02/09)
Just before Christmas, our LG microwave oven, model LMV1680ST, stopped working. I contacted the LG service center and they gave us the phone number of a local repair company. The repair company techs came out a few days later and determined that some parts needed to be ordered to repair the unit. Two weeks later they came out, replaced a control panel and fuse. Unit still did not work and they left. The repair company owner came out a about a week later and replaced the microwave thermostat. The microwave worked for two days and then went out again.

I have made repeated calls to LG service center and the repair company about the status of fixing the microwave. LG still says they are waiting for the repair company to fax them the work history. The repair company keeps telling me that they faxed the information three times to LG. Now today I talked to an LG superviser at the service center and he, Rick, said the repair company needs to come out at least three times to try to fix the microwave. I've gone through the LG on-line service request web site again, but did not get any feedback from further on-line service requests.

Gary of Crystal Lake, IL January 27, 2009

Gary of Crystal Lake IL (01/27/09)
Bought an LG microwave. Failed after 4 months. LG support was bad, service center was worse. After about 2 months of getting repairs done, the unit has failed again, twice in less than 9 months. LG support is still bad. They won't replace the appliance or make any commitment to do so regardless of how many times it has to be repaired.

Also, they won't commit to any future repairs after the 1 year warrantee period, regardless of how many months it is out of service, or how long it has been since the last repair. LG has this ridiculous rule that regardless of whether you register the unit or not on purchase, you have to present the original receipt in order to have any repairs performed. Stay away from LG appliances, stay very far away.

Massive inconvenience.

Rm of Castle Rock, CO November 21, 2008

Rm of Castle Rock CO (11/21/08)
We purchased the 400 micro in 2006 and it worked until this week. We experienced loud electrical popping sounds and it started on fire behind the panel. Luckily we had an extinguisher and put the fire out. The unit is dead after only 2 yrs.

Our over head cabinet was scorched, my wife was scared to death the house was going to burn down. No more LG over the range microwaves or other LG appliances in our house again.

Penny of Beach Haven, NJ November 14, 2008

Penny of Beach Haven NJ (11/14/08)
I bought an LG microwave about a year ago the computer panel stopped working after spending 175.00 service call he told me it was under warranty for 8 years but he does not work on them so i call the company and they said unless I have a reciept they would not honor it .

Inside the door it says it was manufactured in may of 2006 the company says how do we know that you are not the second owner I even have Home Depot call saying that I purchased it there. Now I am nervious because I also own an LG washer. DO NOT PURCHASE AN LG THEY ARE JUNK AND SERVICE IS WORSE.

Paul of Toronto, OTHER November 8, 2008

Paul of Toronto OTHER (11/08/08)
November 7, 2008 Professional Engineer gets stumped by microwave oven by LG. 2 year old microwave oven by LG goes dead. One week to get LG to send a serviceman. 128 flat fee paid for the call. LG sent the serviceman in with the wrong part (magnetron) despite having had correct model number communicated to them. Had to help serviceman remove the unit from the wall and take it to their shop. Was told it would be a week (since this past Monday - today is Friday PM) 20 minutes ago I received the call - your part is back ordered - it will be approx. 2 weeks until it gets here.

One clear message - stay away from LG microwave ovens - do your homework - search on the internet - seethe horror stories. Thank you

one month with a hole in the wall 130 paid and nobody knows how much more. cold wind blowing in the Canadian kitchen

Poul of Hollywwod, FL October 26, 2008

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