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LG Microwaves

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Cell Phones • Home Electronics

Rebecka of Marion NY (07/17/08)
We purchased an over the range microwave oven on 1/13/07. The thermal cup had went in it one year later. The company had paid to replace the part and paid for servicing. Not even two months later, the buttons do not work. The vent fan works and the light inside. The company, LG, said that the only thing they could do is to pay for parts, excluding labor. When you spend $500 on a microwave you expect the product to last or the company to try to appease the customer. I will never purchase another LG product.

Jeff of Mesa AZ (07/07/08)
We have an LG over the stove mount. micro wave that is less than a yr. old. It has a small burn hole near one of the rack mounts that sparks and crackles when the oven is in use. LG sent out a service company in our area and told them to buy some stray paint and paint over the area. The service company refused to do the repair because they decided that is was unsafe.

We are getting the run around from LG every time we call. It's allways a different story. We heed to get a letter from the repair company etc. We have done everything they have asked us to, but no decission to replace the stove has been made. It seems they are dragging their feet until we are out of warrantee. Any advice or help would be greatly appreciated!

We have been without the microwave for 3 weeks. If left in the state it is in there could be a fire, injury, etc.

Matthew of Minneapolis MN (01/09/08)
I purchased an LG above the stove microwave. It had a one year warrenty. After one year and 2 weeks it started to make a loud electrical popping noise when turned on. LG will not do anything because the warrenty is two weeks past. I have to purchase a new one because it is not worth fixing for what I paid and I will not use it because it is unsafe. I will never purchase that brand again because of this. I could swear they manufactured it to be no good after one year!

C of Boca Raton FL (11/15/07)
I received my LG Model : LMVM2075 Over the Range Oven microwave on March 17th, 2007. I purchased it from Home Depot along with other LG appliances. On or about June 2007 the microwave just stopped working, completely dead. Nothing was in it, there was not a power surge. Nothing unusual happened except the new microwave died. It was very hot inside. I reported it to LG and they issued a repair ordered to their service representative. The repair men came out no less than four times, ordering parts with a week in between each visit the repair man asked me if he could take it with him to take it apart and really investigate what the problem thoroughly. It was then determined by the LG authorized repair company that the original microwave could not be repaired and they couldn't figure out what was wrong with it so they called LG and requested a replacement. A new replacement microwave was finally shipped to me after months of waiting. On 10/9/07, within a month and a half of getting the new LG microwave, it died just like the other one. No nothing happened, no surges, just like the other defective microwave it stopped, died. It again was very hot inside. It is nothing to do with the electrical because I had a whirlpool microwave that worked for years and years plugged in to the same plug, same place and is still working at a home I gave it away to. I don't want to call and get it repaired and months to get yet another defective LG microwave only to go through this again especially since I have now gone on several consumer review websites and found I am not the only one having this problem with this microwave. This microwave is a lemon. I feel this should be looked into because this is happening to not only myself and the product defective needs to be addressed by a outside regulatory department

I am out $487 + 125 for a counter top microwave that I had to purchase from the first time their microwave died because it took months for them to figure out they couldn't fix it and nobody at their corporation understood the process to get me a new microwave. Now the new microwave is defective also. Don't let this happen to you.

Debra of Orion MI (09/04/07)
March 2,2006, purchased over the range microwave oven. Within 6 months both (over the range) lights went out. Replacement bulbs are not available. Now, the oven isn't a year and a half old and it needs the Main Control Board. That will cost almost $180.00, over half the original price. I hate to spend that much to fix it, only to last another one and half years. I contacted, Christian, at LG office and since it was out of their one year warranty and they couldn't help me. I just wanted to warn any future buyers about this products. Thank you for having this site. Too bad I didn't see it when I was checking LG out.

Carol of Sewanee TN (06/26/07)
Bought an LG installed above the stove microwave. broke after 10 months. LG could not get a technician here, but they tried. They have been nice enough to upgrade to a better model,and replace instead of repair my microwave that looks same as new. I am impressed with their efforts to fix my concerns. they listened and took me seriously. There will always be bad apples everywhere. but don't tear up the whole company over a few bad apples!

Trinity of Arlington TX (05/04/07)
I purchased a microwave oven on 12/11/06 through Home Depot and the first week it broke. LG Factory Service Center Ft. Worth (800-243-0000) came out to look at in and ordered parts. I was told the parts were on back order, then I was told the technichan ordered the wrong part then I was told I was getting a new microwave. I received a call yesterday and was told my 8 page receipt did not have enough information on it. This is the standard receipt from Home Depot. I called Home Depot and they verified with me this is the receipt they give to all their customers. It has not worked since December and it is now May. I have NEVER bought LG before and NOW will never buy this again after this experience. I received the Run around from LG and the customer service department was rude I asked to speak with a manager and was told 12 times I was not able to and a manager would not be able to help me. I finally was transferred to a manager and she was NO help at all. I still have not heard anything from LG. They sent me a email stating a manager would call me on 4/25/07 and I still have not received a phone call and it is 5/4/07.

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