LG Dryers

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says that's the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

We also purchased LG washer/dryer, high end stainless steel. Washer is ok but we have experienced same problems as many others. The dryer LG Tromm DLE3777W never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An "energy star" product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depot's reps are promoting this stuff and LG doesn't stand behind their product. Two options: contact the Better Business Bureau in your state (they are usually really good) and the second option is contact your state Attorney General. LG is selling a defective product and that, in every state, is fraud.

LG finally did it! I will never buy anything that says LG on it. My LG Tromm DLE5977S bought at Home Depot and a crake in the stainless steel seam appears to get bigger and noisy. Please help.

I bought LG WM3988HWA washer/dryer combo in 10/2/08, from Overstock.com. It stopped drying and showing FE Error. I paid $89 to diagnose and $960 for changing the bad control board. After many calls, LG now says they cannot extend warranty only because the purchase was from an unauthorized source!

My dryer is only 2 years old, but the drum has a big crack and I can't use it any more. I call to request for service, but they said I have to pay for a replacement of a new drum. What? My question is why do I have to pay for a defective product? That's ridiculous.

Zero stars would be more like it! I have had an LG Steam Dryer for 2.5 years. It has never worked. I fortunately did purchase the Extended Service Plan from Home Depot. I have had it repaired 6 times and that's 12 service calls. It will heat a little for a few weeks and then stop working all together. The 6th repair, it didn't even heat the day the repair was done. Since then, I've called numerous times and Assurant (the provided for Home Depot's service plan) won't get back to me, won't send anyone to fix it, won't start a claim. I see it falls into the Lemon Law but if they can drag their feet for another month, one of the repairs falls off and then it isn't the Lemon Law any more.

They refuse to do anything to help. I've called Home Depot Corporate to see if they would do anything to help and was told "no, you need to work with Assurant". I have also called the Gas Company to look at it to make sure it was hooked up correctly to begin with. It is hooked up correctly but they said the flame is so huge that it's a total fire hazard and is now completely unhooked. So I'm left with a $1200+ piece of junk and no way to dry any clothes. I will never shop at Home Depot nor will I buy LG anything again. Don't believe reviews that say LG is in the top for dryers because believe me, they are all junk!

After a couple years of normal household use, the stainless drum in the dryer has developed a crack in the weld seam. Considering the cost of the appliance, I find this defect in materials and workmanship unsatisfactory and I advise people against purchasing LG products.

I have a 3 year old washer and dryer, which is nothing but pure junk! Fortunately, I have the 5-year bumper to bumper warranty. I replaced the drum in the dryer 3 times (split twice), and they are coming again to try to correct the heating problem. It takes more than 90 minutes to dry a normal load. The minute it is out of warranty, we are going to buy Maytag.

I would give my LG dryer a zero! I have had my LG washer/dryer for about 5 years now and the dryer drum has cracked. This is crazy. These appliances should last at least 10 to 15 years! I paid over $2200.00 for the pair and I would expect it to last longer! LG should do a recall on these units and replace the dryers stainless steel drum! I will never buy another LG product again! People, you are crazy if you would ever consider buying an LG product. They are junk! I'm not happy!

This morning, my wife started a load of clothes in my 2002 LG Trom front load dryer. I was in the backyard with the dogs. I noticed an electrical burning smell. I ran in the house to see if there was a fire! The dryer was smoking! I turned off the gas and unplugged it. I repair all types of equipment for a living. Upon disassembly, I found that the wires going to the safety temperature switch, on the top of the burner tube, had shorted out where they were rubbing on the gas line.

I bought the LG washer/dryer combo from home depot 2 years ago (DLG2051w,WM2050C). I noticed the clothes were still wet, with a puddle of water on the floor under the washer. The next day, I put a load in the dryer to notice it was not heating at all. $2,000, 2 years, wow! I will never buy anything LG again!

I purchased LG Dryer from Home Depot's stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product.

To anyone considering purchasing, I hope you'll look at the reviews. Do not buy and do not waste your money or time on this product. Look elsewhere for a quality product. I have purchased many items from Home Depot. They need to reconsider offering the LG product in their store. Reputation of products sold by Home Depot is important to customers like myself. Sure it's a LG product, but I bought it from Home Depot. Who get's the bad reputation? They both do, LG and Home Depot.

When I purchased a new home, the LG dryer and washer came with it. I have had numerous problems with the dryer and after each repair, the dryer will work for a while. Slowly, the dryer begins not getting hot enough. I end up having to bring my clothes to a laundromat. I have spent at least $500.00 trying to repair this dryer. The service technicians have come back several times to repair it but each time they fix, something different and then it doesn't work after a few months.

I have come to the conclusion that I need to buy a new dryer. This company needs to be held responsible for a defective dryer. Too many people have hand similar problems. Does anyone know if anything is being done?

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didn't get a top of the line reliability.

I purchased the front loader LG laundry and gas dryer DLG2702V from Home Depot. I also purchased the 4-year extended warranty. Both worked fine for almost two years now. Two weeks ago the dryer destroyed a load of shirts, my "office" shirts probably a $300 replacement cost. When I opened the door a strong smell of burned electric wires come out. The shirts are full of holes, as if burned at random, and the steel drum is covered in a grey-colored film.

I purchased an LG washer/dryer 6 years ago. I had problems with the washer from the first week. Six service calls were made within the first year to correct the problem of the washer stopping during the spin cycle. They kept coming to fix it until the warranty ran out. Then, they told me that it's "too bad". They refused to take it back, although I asked for 2 years! I finally kicked it to the curb, and bought a Maytag. There are no bells and whistles, but it works fine. The dryer stopped drying completely during cycles after 3 years of owning it. No repair corrected the problem. I had to run a dryer cycle 2-3 times to dry the clothes. Now that doesn't even work. I cannot find an LG repairman since nobody wants to deal with this company. I'm kicking it to the curb today, and going to buy a Maytag.

I own an LG dryer (Model: DLG5988W) just over five years now. This past summer, I noticed a noise and the felt along the rim inside the drum was coming out. I notified the service company and they ridiculously removed the felt--had to scrape glue from the unit. This took about three hours--the service person was outside in heat applying the new glue and the new felt to the drum. Keep in the mind that the entire unit needs to be taken apart to do this. When he was finished, he said that they could have ordered an entirely new drum and not have to remove and reapply the felt--but they chose to do it this way.

Three months later, I noticed some markings on my clothing, sheets, blankets, and white clothing. The felt is coming out again and the noise has returned. We have contacted the service company who says that our warranty was just up about two months ago. They originally charged us approximately $300+ and now, they say that the drum needs to be replaced and it would cost about $600+.

We want it replaced and the original cost be deducted, since the problem was a temporary fix. Now, they won't even return our calls. So I continue to put aside all the ruined clothing, blankets, etc. I will never ever give LG my business. I also own the frontload washer, which, by the way, smells all the time. I remember growing up and the washer and dryer lasted 15+ years. LG sucks!

We just past the 5-year mark on our DLE3777W and got the diagnosis that the drum would need to be replaced. I asked why the weld would give out. The repairman said, "The heat." The heat? It's a dryer! We should expect more out of the premium price we paid for this unit. We spent $360 for the repair fee and had a week without the dryer while we're waiting for parts.

I purchased an LG front load washer and dryer from Best Buy. I have been using the product since 2006. I have to say that these are the worst products I have ever purchased! All of my clothes smell like someone vomited on me! Every ** time I put on a colored shirt, especially cotton--if I sweat a bit, I began to smell like everyone around me took a ** and all threw them at me at once! It is ridiculous that such an expensive product ($2,400.00) for the set would be so **! I will never buy LG products again.

I have had customer service out on three occasions. All of them tell me that lame ** about cleaning the gasket between loads. ** that! I paid quadruple the money for this so-called new, state-of-the art technology so I wouldn't have to clean gaskets! I never had to clean the ** gaskets on my piece of ** top load set that I purchased from a thrift store prior to buying this! Now, I regret giving my old washer and dryer away to Goodwill. Well, I am out of warranty now and I have to endure funky ** clothes. I am limited to whites, non-cotton, and clothes that I can dry clean. LG, ** you and kiss my **!

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year "bumper to bumper" warranty and thank goodness I did.

Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the "bumper to bumper" warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it won't happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

I have a LG dryer that is a little over a year old and it is the worst dryer I've owned in 30 years. It won't dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

LG DLE5977SM dryer built to last 5 years or less. Like most people with stainless steel LG dryers, the drum cracked near the front of the weld seam. It is not thumping and scraping on every turn. This is a chronic problem that LG should address. That is why they have a 5 year warranty on their drums for both the dryers and washers...they don't expect them to last more than 5 years. I'm going back to german built appliances. Thanks LG, you've just lost another customer who will never buy LG again.!!

My washer/dryer unit stopped drying since the vent was plugged with lint. I have had a repair person come out 4 times under the warranty. He came to look at why the unit was not allowed to wash/dry. I tried to get the warranty company to replace it. The reason that the machine is not drying is due to a design flaw. But the LG Company sent me a statement stating that they are aware of the design but they could not do anything about it and would not replace the unit with a washer and dryer.

I have owned a LG gas dryer for several years. I had problems from the start which LG has no records of, then I moved on to my extended warranty phase. It has run out now, but the dryer still does not dry well. I was beginning to think that I was nuts after so much service and not enough heat. Then I read this site and went OMG, that's me and a bunch of others!

To say LG had awful customer service is being kind. I can get no help from anyone. So in the meantime, I have to plan on two hours to dry a regular load of clothes. So much for saving energy with gas. I also have an LG TV. The poor performance with that appliance should have sent up red flags, but the stores told me that LG was top of the line. I am not in the position to replace this. I want my cheapo Frigidaire back! I never had a moment's trouble with it in 20 years!

It was mainly aggravation and waste of time and all those $69.95 fees to walk in the door to do what the technical support tells them, but without fixing the machine.

I have had the LG DLE9577 Dryer for 4 years and the technician that came out to the house told me there was a problem with the dryers. My drum cracked! I asked him if it was common and he said yes, all the time. Because of the cracked drum, the wheels also have to be replaced.

I decided to go online and look to see what I could find. Well, here are all the complaints! When I called LG about the product problem, they said they had no reports of the drum going bad. However, he did offer up the new dryers come with a drum warranty of their own and are made better, and are stainless steal. This tells me they do know about the problem!

Needless to say I'm not happy with LG. I liked the set because it could stack. However, this defeats the reason in getting it if I have to buy a whole different dryer because I will not buy another LG product.

I do agree with the one person about a class action lawsuit on the dryer. At least replace the failing part that goes bad. Let LG be out a boat load of money for the repairs, not us hard working people!

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. We've tried many "fixes" some of which seemed to help a little, but the problem would always returned.

The dryer unit started making a terrible thumping sound after about two years of use. I still do not know exactly why this is occurring. Some of what I read suggested it was the silicone wheels that get warped from the heat. Other posts indicate it is a problem with a crack in the barrel. My biggest issue at this point with the dryer is that it has never dried the clothes very well. I routinely have to run two or more cycles to get the clothes dry, especially things like jeans and towels. In addition, this morning I noticed that the dryer actually stops before the end of the cycle. I had it set for 1:43 "Anti-bacterial" setting (ironically to help with the smell from the washer), but the dryer cut off after only 30 minutes.

Considering how much we paid for these items, it is very upsetting and frustrating. I have not contacted LG, in part because so many have done so to no avail and I don't have time to waste on such useless attempts.

I purchased an LG dryer 6 weeks ago. It started making a rumbling noise - apparently the dryer sheets were somehow escaping the inside of the dryer and jamming the internal gears of the dryer. It cost me $149 for a service call. The technician was at my house for merely 15 minutes and he knew immediately what the problem was. He said that he's done several repairs for this type of problem. He said that socks will get loose somehow too.

Had my LG Tromm dryer for about 4 years now and this is the second time in 6 months that I need the drum replaced do to the welding seems cracking. I don't understand how I pay big money for something that falls apart after only a few years. Never again will I buy LG products.

I have an LG Dryer. As what many had already stated, the drum is thin and cracked, tearing many clothes before I figured it out. This is obviously a problem that LG needs to address and correct. I will not buy an LG product again.

LG DLE 2150 Dryer, dead out of the box. I bought the dryer over a year ago, but only installed it a week ago due to construction delays as such has no warranty coverage.

The door switch is defective. I managed to get the dryer to work by jamming a toothpick in the door switch. I'm less than impressed.

LG Drum Dryer has failed again. Okay, this is what we have to do: Find an attorney (and I think I know one) that will file a class action suit against LG for the value of every dryer they have ever sold and return everyone a portion of their money.

The LG Dryer Drum Weld is defective. They should recall these devices.

I bought a new gas dryer. It did not work from the start. They sent a mechanic who has been out five times and he cannot fix it but says it is repairable. He has completely taken the dryer apart twice, down to parts. He even stuck a 2x4 piece of lumber in the bottom of the dryer and knocked it around. Still does not work.

LG will not stand by their product and replace this new dryer. After eight weeks of having no clothes dryer, they are sending yet another mechanic out to try to fix the dryer. Life is not good!

I have an LG front-loading gas dryer (Model DLG5932W) with a cracked tub. Dryer started making and odd clunking sound shortly before it was out of warranty, but could not determine what it was coming from. Finally as it got worse, the crack along the weld/seam became visible. Crack is continuing to get worse, and I'm torn between fixing it, and having it happen again, and just replacing it. I'm very disappointed to see so many people with this complaint and LG blatantly trying to brush this under the rug, rather than make things right. I sincerely hope someone is able to take legal action and make them answer for this.

A few years ago, my wife and I purchased a high efficiency washer and drier. We love everything about the two units. But, just right after the extended warranty ran out, a crack had developed in the drum of the drier, a crack that got longer and bigger. And now the crack has disabled the drum and it does not work. If this crack was not there, it would work beautifully. Why wasn't this drum built better? Or did I pay dearly for a drier that was built with a flaw? Now I am shopping for a drier that wont match my nearly $2000 unit. And we have the fancy pedestals that go under the units which were a pain in the rear to install. I am also worried that I wont be able to buy a drier that will match our washer and one that will fit the pedestal.

LG Tromm dryer drum cracked along the seam and ruined clothes. LG does not stand behind their product and I had to pay for a new LG drum plus installation. 6 months later and now, the new drum has cracked just like the original. Obviously, a manufacture defect, but LG does nothing and claims that they have had no cases like mine. Look online and you will see there hundreds of cases just like mine.

My LG gas dryer has a cracked drum. The weld has split and the drum has to be replaced. It looks like this is a common defect with their dryers. Model # dlg0332w.

This is a follow up to my post on 8/22/10 regarding the cracked drum on the LG dryer. I contacted LG today and was told there was absolutely nothing they could do. They did not even ask to come and inspect the dryer to see if it was possibly a manufacturing defect. I ask if there had been any similar complaints and was told that there had not. I can clearly see this is not the case when reading all of the complaints on this site. I feel that LG knows that there is a problem in the manufacturing of this dryer but are unwilling to stand behind their product or acknowledge that they have a problem. So as for now they will continue to crank this junk out on the Korean manufacturing line that they are so proud of until someone hits them with a class action suit. I will never buy an LG product again and will tell anyone who ask me to steer as far away from LG as possible.

I purchased an LG washer and dryer in Nov 2003. I purchased the extended warranty which was up in Nov 2008. Today when I opened the dryer there is a huge crack on the weld line in the stainless steel drum. I realize that normal wear and tear will happen but this is stainless steel. I feel that there is a quality and/or workmanship problem as I have read thru the complaints; it seems that there is a common thread of cracked drums in the dryer at the weld line.

I will never again buy an LG product of any kind. I have had the same problems with my so-called, state-of-the-art washer and dryer. The dryer does not dry the clothes, shuts off early even on the timed setting. The washer smells bad and doesn't get the clothes clean. Calling the company got me nowhere. I dislike the front-loader style as I need to either bend or squat down to get the clothes out. Personally, the whole "high efficiency" thing is a scam. You need water and plenty of it in order to properly clean your clothes. Thanks a lot to all the environmentalists who started this crazy scheme. It does not work. Environmentalism is a big scam too.

I bought an LG Tromm Dryer four years ago and have noticed a hole at the back of the dryer drum. The dryer wheel looks as if it has caused the hole but it can't be for sure. I have called LG to complain that I don't think I should be responsible for this, as it looks to be a manufacturer's problem. The hole is getting bigger by the day. I have holes in a lot of my clothes because of the hole in the dryer. I will never by LG again.

I have a front loading dryer. The circuit board fried after 1 year and 11 months. The repair man stated 2 years at best for the board which runs $125.00. I thought I was purchasing a quality product for $1,300. I should have bought the $400 dryer now. Also, I have the matching washer which he tells me the rear bearing goes out every 2 years to the tune of $450.00.

Large cracked out chunk of stainless in back of drum. paper thin and sharp, It tore up the felt seal ring in back. Tromm Gas dryer about 4 yrs old.

We've owned an LG dryer for 3 1/2 years the other day I noticed a hole in the drum has anyone else had trouble with this

We purchased an LG Tromm Washer & Dryer and have had problems with the dryer tub cracking along the seam. After reading about the service problems we ordered a new tub and rollers from Sears Direct the beginning of February 2010. The dryer started getting noisy again and when we checked the new drum is cracked in several places on the front edge. It seems to be made of plastic and not stainless steel. When I called Sears tonight I was passed to four different people to speak with. The first three said they would replace the part that it should not have broken in such a short amount of time but the last one who was to send out the part told me it only had a 90 day warranty and I had mine for 134 days. So no replacement but he could give me 10% off another new tub. I opted not to order another part from Sears Direct as I can't afford to replace the parts every four months. I was told the only option I had was to fax or write to the complaint to see if they would address my problem. He then asked if I owned a home and wanted to send Sears out to give me a free estimate on any home improvements I wanted to make. What a joke!

from the design of the stainless steel drum. I have an estimate of 350.00..after spending 99.00 twice now to find I have to spend more...and this is an LG product failure..less than 4 years old.

Both my LG Dryer and Dishwasher have failed. They are 3 years old. I am getting the run around from LG and I can't find a repairman in my area who doesn't refuse to work on LG. There is one company, but they want $50 to look at the first appliance and 25$ to look at the second. This doesn't seem right to me. One charge per house call should suffice. I am unable to use my dishwasher or dryer. I am wasting my cell phone minutes and my valuable time.

I just got off the phone with an LG rep. The issue started in February 2010, about a month after we'd had the new steam washer and dryer. The dryer began to whistle. I called LG and made a claim. They gave me numbers of repair techs in the area to call. Ironically, the dryer didn't whistle when the tech came but he had experienced the issue before and stated that it was probably the way the unit was tied down for delivery.

I called LG and told them I would like to have the unit replaced since replacing the door alone would not fix the issue of bent frame (technician's judgment). I called LG and said that they could try to replace the door and that I would prefer that they just replace the unit. I told them that I would let them make the decision on whether or not to attempt to replace the door first. I faxed the proof of purchase and was told I would be contacted in a week or two. That was almost a month ago.

Today, Saturday, I get a phone call stating that the issue is a "control panel problem." I reminded him that it was not and was not reported as such on the original claim. He told me that this was an issue of the delivering company. Of course, I argued our case. He said that the paperwork would need to be resubmitted to a supervisor for a decision. I asked to talk to a supervisor and he refused saying that there was not one "near him" at the time. I asked him to go find one and he said that was not their policy but that one would contact me within 48 hours but that was not a guarantee!

He refused to give me the paperwork from the original complaint and told me that I could get the technician's notes from the repairman. I asked for the originals, he refused. I am at a total loss. These are expensive units that are supposed to be backed by the company! The units were inspected and run at delivery with no problem. I'm afraid that we will be blamed for this issue because it was not reported at that time. But we didn't know! I will never buy another appliance from Home Depot or LG. I don't know what the outcome will be. I would love to talk to someone who had the same issue but I don't know who or how.

I just picked up an LG dryer from a nice lady in my area. It looked brand new and was on a pedestal. It was advertised on Craig's list as free.When I contacted her about it, she told me that it was about 2 years old and there was a crack in the drum and it would need a new drum installed, that would cost 125 dollars plus installation, but she was told that someone could do it themselves if they were handy. She also told me that just after the one year warranty expired, a control panel on the back of the dryer caught fire and she had to replace the control panel for almost 300 dollars and the reason she was giving it away was because she was not going to put any more money into it.

When I got it to my place, I put my hand inside, trying to feel for the crack, and I could not believe how flimsy the stainless steel seemed to be on the back of the drum. There was a crack where a seam was separating but she warned against trying to use it in case it may get worse and ruin my clothes. I don't know if she ever lodged a complaint, so I am doing so on her behalf, and for myself for the fact that it belongs to me now, and I need to get it repaired.

Same as a lot of other customers, high-priced dryer seam in the drum came apart. No help from LG-faulty product.

I purchased an LG Tromm washer and gas dryer approximately 3 years ago from Home Depot. Immediately, the dryer gave us problems. It would not turn on, would turn off in the middle of a load. It would not heat. Just about anything that could go wrong, did. I contacted LG numerous times and jumped through all their hoops. They finally replaced my dryer with a new one about one year after my purchase. Well last month, the washer died! It was mid-cycle and it simply quit.

Nothing can get it back on. I need to add that these units are at my lake home which we visit on weekends, mostly in the summer. They have had very minimal use, maybe 2-4 loads per month. Alas, since it is at the lake, the nearest service tech is about 60 miles away and will not go to my home to do a service call. They say we have to bring the washer to him!

My husband is a home builder so we have purchased a lot of appliances and are better informed than most. I have never heard of this many people having so many problems with a washer/dryer pair! If someone out there starts a suit, I am in! Not being able to wash clothes at lake home, having to haul laundry back and forth every trip. Embarrassing when we have guests and they have to bring home their dirty clothes. I pitched a fit to get these "state of the art", high-tech units that cost 3 times as much as a normal set. I will never hear the end of this from my husband!

After two years of owning this machine the drum has broken, it smells, we have not used it in a year simply out of frustration. It's just not working. I went online and thousands of people have complained.

I purchased a new LG washer and dryer in October 2007. I was told that LG was top of the line. The dryer quit drying the clothes. When my wife called LG Customer Service, the first thing they asked us was, "Do you use dryer sheets?" Well, yes we do. They told us not to use them because they leave a residue on the two sensor bars that sense the humidity in the clothes.

We were told to wipe the sensors off with a warm rag and mild soap and if that didn't work, we are to call them back. Well, it didn't work so we called them back and 3 different customer service representatives all asked if we used dryer sheets again! My wife asked to speak to the supervisor and he claims it isn't an issue. The appliance man says that the sensors will not send the right message to the control panel. We are in the process of replacing the control panel. We wish we would have stuck with our Maytag of 18 years and never once had to repair it!

I bought a washer/dryer pair after my Whirlpool washer broke, and I was half-way to a new washer in price to fix it. I purchased it from my local Home Depot store and had heard good things about this brand. I am sorely disappointed and wish I had gone back to Whirlpool which lasted me 12 years. This dryer has stopped heating twice within 6 months of purchase. I will never buy another LG product and want my money back!

In Nov. 2003, I bought an LG front load clothes washer & electric dryer set (dryer model # DLE2532W / washer model # WM1832CW). At the time, we were told that it was a good quality product; we purchased it at H.H. Gregg. The sales person told us that Europe had used LG washer/dryers for decades and they were the main brand used in Europe. Consumer Reports also listed them as being good machines. In Dec. 2009, my dryer drum cracked along the welding seam of the drum near the door of the dryer. The crack is approx. 2"-3" long and is very sharp. I believe it is a defect in manufacturing or poor quality construction. The dryer has only been used for regular household laundry and should never have cracked under the conditions it has been used.

My dryer is no longer under its 1 year warranty and I am seriously debating the cost/value of having it repaired vs. purchasing a new dryer. I have since read many complaints about LG dryers and washers breaking down multiple times & I am not the only one to have this particular dryer with a cracked drum. I will not purchase LG again. The washer has never met my expectations either, but I wrote it off because I had never had a front loader before.

Now I am thinking that this is just not a quality product. I was never able to wash my clothing as clean as my old upright Hotpoint washer. I usually have to do a pre-wash and an extra rinse, running all my loads on "heavy soiled". Many loads need running through twice to really get them clean despite following the manufacturer's directions and using "HE" detergent products. So much for saving water, electricity and money with a high efficiency machine.

I purchased a matching pair of top of the line Washer & Dryer units from LG "Life's Good" Electronics in June 2006. I have had no issues whatsoever with my washer but the dryer has broken down 5 times in the last 2-1/2 years (LG model DLG8388NM). I have had their certified repairmen come to my house on each occasion to repair the dryer. They have replaced just about every part in the dryer. The problem is always the same - no heat. The dryer will start, run through its cycle, the drum will tumble, but it will not heat so the clothes do not dry. Every time this has been the issue. I called LG's customer service and was told that there is no recall on this model so as long as a repairman can fix it, it is my problem.

The appliance technician was competent and honest and prepared to tell me that my new dryer would be costly for LG repair in my home and would require me to make space available to perform a re-build. The technician submitted a report to his Research and Development Department at LG.

It has taken 2 months of emails and phone calls to obtain a replacement. The dryer that did not function is no longer manufactured--a discontinued line. The replacement dryer has a manufacturer's list price substantially less than the replacement dryer. LG is not prepared to consider providing a 1-year warranty on the new replacement dryer.

The stainless steel dryer has been returned to LG in little used condition with the parts that failed in the first hours of use. The Consumer Service Department(s) are either incompetent, deliberately avoiding legitimate consumer concerns or directed to switch requests for service to others to frustrate the customer and avoid making any written response to concerns and requests.

I used an automatic telephone service that go unanswered, and I got switched to other departments and then disconnected. If anyone can find me someone at LG who cares, I will call them. In the meantime, good luck if you are ever requested to dial 1-800-2430000 for LG "Life is Good." Service. The Resolutions Department is ext 2091. Is there anyone there?

I recently bought an LG WD14030RD washer dryer and struggled to work out how to use the thing. I wanted to replace my older washing machine and a separate dryer. I can not get this thing to simply dry clothes. Every time it tries to dry anything, it takes a long time. Then when I finally got the door open, everything is still damp. Why does it take so long for this machine to do what an older model does in half the time? I now have a $1600 washer dryer combo and still have a separate dryer. I highly recommend not purchasing one of these machines.

Bought an LG Dryer three years ago at best buy. The motor just went out last week. Spoke to one rep last week who said the motor should be covered for at least five to eight years. Would not give a name called back today and spoke to a rep, who basiclly said after one year thats it, no warranty unless you buy the extended warranty. I would like to get a REAl straight answer. I would not expect such a highly rated product to have a major failure so quickly.,

I paid a fortune for theses pieces of ---- vibrates all over the floor and after coming out of LG dryer feels like sandpaper shold have kept my old energy unefecient top loader

We will never buy LG anything again and will tell everyone we can about their crappy products and the fact that they dont back them even when it is an ovious manufacturer defect!

Purchase LG HE Dryer from Best Buy. One year and 2 months later, the dryer will not dry. Called LG Customer Service. They offered the names of 2 repair centers 1/2 hour away, neother of which will servie our area. No one locally services the dryer and it is out of warranty ( 1 yr warranty on a $1200 dryer???-shameful)

We cannot find anyone to fix it. DO NOT BUY LG PRODUCTS!!!

MY LG dry does not dry clothes in a timely fashion. I takes 2-21/2 hours to dry a routine load. The service technician from the Geek Squad (Best Buy) gave me a lot of bull and not solutions to my problem

I have a LG dryer DLG2526W and I have not been able to use it for a month because the product uses 3/8? N.P.T. gas CONNECTOR to connect dryer to gas line. Most stores do not carry the 3/8 N.P.T. gas CONNECTOR, they all carry 3/8? universal gas CONNECTOR which has a different thread.

I called LG, but they don't know anything about gas connectors and this product, they transferred me to their parts distributor who had a complete lack of knowledge of their product which makes them useless, and frustrating. I spoke with multiple people, and each time was told I needed a different part, the cost range of all these parts varied from $6 to $107, and all I kept saying was that I simply needed a 3/8 N.P.T gas Connector. But they don't know what that is.

I found it a bit troublesome, and potentially dangerous, too that they would randomly advise customers on parts relating to gas lines when they are so obviously unfamiliar with the dryers and their workings. Their customer service was absolutely incapable of being any help. Good luck to anyone who needs assistance with an LG product.

Based on good reviews from Consumer Reports and a favorable impression when house-sitting for friends, we purchased an LG Steam Washer and matching dryer a little over a year ago when we bought a house. The washer has been just as good as promised. The dryer ... well ... dryer might not be quite the right term; maybe the 'kind-of-dry-er' or 'not-quite-as-wet-as-before-er" might be a better name.

Sensor dry is touted as a green/energy-saving feature. The dryer decides how much is enough. You don't waste electricity drying when you don't need it. Unless, of course, it's almost always wrong.

For the first many weeks, we thought we must be doing something wrong (the controls are somewhat complex). We experimented with different settings, but rarely had the correct results. After a few months, our neighbors were remodeling their house and came to ours to wash clothes. After a few times my neighbor asked what in the world was wrong with my dryer. She could never get clothes dry unless she switched to a timed cycle.

That finally prompted us to get warranty service. LG was responsive and sent a repair technician. The technician confirmed that the unit was not drying properly, but told us the problem was probably a clogged venting system. The recommendation was to clean the vent system and to run the dryer disconnected from the venting in order to prove the theory. We did both. We cleaned the venting with forced air (it wasn't really dirty at all) and ran the dryer disconnected but got the same result). We called the repair technician and reported the result. He said that LG would have to reauthorize further repair.

We waited. After several months of soggy clothes that needed to go through a dry cycle two or three times, we called LG again. They sent the same repair technician. This time he disconnected the vent hose himself and ran some wet towels through the dryer cycle. When the dryer shut itself off, the towels were still very wet. He reported this to LG and was authorized to replace some parts related to the sensor system (which had to be ordered).

When the parts arrived, the technician came and installed them. We were looking forward to (finally) dry clothes on the first try from our $1k+ dryer (the one with twin sensors for extra high accuracy). Are you guessing ahead that the clothes didn't dry properly? Good guess. They didn't

I called the technician. He said if the dryer wasn't drying that he didn't know what else to do to fix it. He suggested that it needed to be replaced. I called LG. They said the technician needed to return and call their technical support for additional assistance. The technician returned and retested the dryer with the same results. He actually sat and watched the entire cycle dry. With about 20 minutes left in the drying cycle, the dryer 'sensed' that the dry was complete and shut off. The clothes were still somewhere between damp and wet. The technician called LG support and (this is where it got REALLY good) the LG support rep said ... these dryers are designed for use in Europe where people don't want their clothes fully dry because they go hang them out to finish drying.

We were on the border of laughing. The repair technician was on the border of rolling his eyes. Then it got ugly. The technician said that if LG said this was normal performance, then there was nothing more he could do. So I called LG quickly while he was finishing up. They asked to talk with him. I personally listened while he told them that the dryer was not working properly and, in his opinion, should be replaced. LG forwarded him back to the same rep who said, essentially, that leaving the clothes wet after a sensor dry was completely normal.

So I asked the technician, is this normal? If it was normal, why would you have bothered coming out here several times, replacing parts, etc...? He told us that this was not the way other LG dryers (both similar and identical models) worked. He said that, in his estimation, based on the bizarre response, that LG must have something very wrong with this particular model and was, more or less, trying to cover it up.

After that, LG said they would replace the dryer, but first wanted a second opinion from another repair servicer. They put us in contact with another company, who told us they did not work in our area. I called LG back and they said oh, okay, try this other company for your second opinion. I pointed out to them that they had just assigned the company who already serviced the unit multiple times and said that it needed replacement. LG said, oh, well then we'll have it replaced.

That was when Cassandra first called us. She asked if our problem had been resolved. We said no and retold the story. She said she would turn the unit over to another department for replacement. She said we should expect a call within a week or two. She asked me to fax her a copy of the purchase receipt (which I did). The next day she called to say the fax was missing pages. I refaxed the document and called to to confirm receipt. After about 3 weeks, Cassandra called back to see if the issue had been resolved. Well, we had never been contacted by the (supposed) department that does replacements. She put us on hold awhile then came back and said that they wanted another technician to do an evaluation (???).

My partner then called and asked to speak to a customer service supervisor. He got a representative who claimed to be a supervisor who said they needed another evaluation of the unit before it could be replaced. They assigned a service repair company (the same company they assigned the time before that didn't service our area). We called this company and they confirmed that they (still) didn't service our area. The company rep sounded very professional so I asked, "LG says that these dryers are designed not to fully dry the clothes when using the sensor cycle, is that your experience when servicing them?". He nearly laughed. Never heard any such thing.

I called back LG and said this company doesn't service our area. LG replied that they would reassign the service to (yes, you guessed it) the same company that originally came 4 times and said the unit needed replacement. A few days later Cassandra called back and asked if the unit had been repaired (this was getting almost funny). We said no and Cassandra said she would submit the unit for replacement. I pointed out that she had (according to her) already done that. She said no, I never submitted it for replacement (???). She took information about the house, flights of stairs, etc..." Then she asked me to write up a full summary of everything that had happened and fax it to her. I did and that was the last I ever heard of anyone from LG.

Oh ... and just like everyone else complains ... the clothes from the washer STINK. They really, really STINK. It doesn't matter what detergent you use or how much fabric softener you put in. The clothes come out smelling sour and repugnant. Well, after all, what do you want for more than two thousand dollars, anyway?

We purchased a front load LG washer and dryer set in Nov. 2005. We bought what we thought would be a great purchase to assist with doing large loads with minimal water use. We were willing to pay the $2000. for what we thought was a good investment for often used set of appliances.

The LG washer smells all the time. We have left the door open, bought Smelly Washer to clean it with and wiped it down. We just live with it. The bigger problem is that after just three years of moderate use the dryer drum is cracked. The appliance repairman said that it was not anything that we could have caused. We did not move the dryer, it just started making a loud sound, and that was the rollers that were disrupted.

After 3 years we have to replace a $750.00 dryer. That is unimaginable to me-that is a lot of money. I hope that there will be a class action suit against LG as there seem to be a lot of unsatisfied product owners. I must now go and buy another dryer. We have had the additional expense of a service call, plus the stress of having to make another purchase.

We purchased what we thought was a dream dryer the LG Dryer! It has been a nightmare, it does not dry clothes without restarting it two or three times, the clothes come out wrinkled and we gave up on getting service from LG or Best Buy long ago. It is going to be given away and we will go back to our old tried true brand. WILL NEVER BUY ANYTHING MADE BY LG AGAIN!!! I HOPE THAT A CLASS ACTION SUIT WILL BE FILED I WANT MY MONEY BACK!

I bought a LEG Gas Dryer DLG5932W in 6/3/05. Since the beginning of 2008 I have had a repairman here 4 times to reset the dryer. A motherboard had to be replaced and since then the overload heat sensor on the dryer housing trips for an unknown reason. Our repairman that has come every time says he is unable to get an answer out of LG and that he is aware of three other gas dryers that have this same issue.

Purchase new LG frontloader washer/dryer set in 2007. Dryer burnt out thermostat within a few months. Part took 3 weeks to come. Dryer is designed to send most lint through the exhaust. We have one of the approved vent caps, however this outside vent has animal grates which trap the lint and causes a backup (even though this is the recommended vent cap). After new heating installed outside vent grate was clipped out and several of the cover flaps were removed. Design issue needs to be addressed by LG.

Also you cannot use dryer sheets in LG front dryers, it confuses the sensor, leaves residue and voids warrentee.
Washer got replacement seal for front door as it had a minor leak almost from the delivery date.

There is a new product out, Affresh, that should be used once a month to clean out the soap residue from the washers and removes the musty smell. It can be purchased through Whirlpool.

I purchased an LG dryer that broke (stopped heating) after 4 months. I have contacted LG customer service many times and they were extremely rude. I have had a local appliance repair company come out to my house 3 times and they have been unable to get the correct parts from LG to fix the dryer. I have been without a dryer for 2 months and counting. I am extremely upset by the poor quality of LG appliances and also by their customer service.