Complain about a product or service

LG Dehumidifier

Carl of Maple Heights, OH November 21, 2009

I am very disappointed with LG's product and service/warranty. We purchased the LHD459ELT8 unit in late July of 2008, because of the advanced features on this dehumidifier over other brands we had looked at. In addition the stated five year warranties seemed better than most others. We have kept up with the routine maintenance for a little over one year and then the evaporator froze up on us.

The authorized repair center called us after checking it and told us to pick up the unit and wait for instructions from LG on a new replacement, since this unit had a bad evaporator and could NOT be repaired. This seemed strange to us for a relatively new unit, that was not abused, would have such a low serviceability outlook!

After not hearing from LG electronics, I had to contact them at different extensions (transfers)and phone numbers before I was informed that even though I gave their authorised service center all the information, I would have to fax the same information to them at their long distance toll call number!

I just received my replacement, a refurbished unit with a poor spray paint job on the top (must have been to cover up scratches from the "klutz" who owned it before). This replacement dehumidifier has no display for the room humidity level nor does the box state that it has low room temperature operation and LG claims, "that digital display is not available on the newer models nor do they have a replacement unit like my REALLY OLD UNIT" (one year old!).

The replacement unit is noisy when the compressor kicks in and the owner's manual looks like they got it out of a dirty trash bin and has hand written scribbling over it (a real class act!). I never heard of LG Electronics before 2008 and in all likelihood with an experience like this, I won't want to in the future!

Kathy of Nutley, NJ April 3, 2007

Purchased a dehumidifier from Home Depot in Sept 2005. By Dec. 2006, the on/off switch broke. LG gave me the name of some rinky dink repair place to bring it in the heart of a not very nice neighborhood. That place kept my machine for one month and never answered my phone calls or contacted me as to when it would be fixed. I called LG 3 times to complain about this place. After one month the machine was fixed and I paid $75 in repair and took it home. Now it runs and runs and doesn't do anything. It just keeps running. Didn't even make 2 years for close to $300.

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