Complain about a product or service

LG Appliances

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Thea of Saint Paul MN (1/14/06):
I purchased an LG Electronics (Life's Good) dishwasher from Home Depot in Woodbury, MN on Aug. 27, 2005. Within the first 3 weeks, an error code appeared on the LED screen indicating the thermistor needed service. I called for service and an authorized repair person came to the house to repair the dishwasher; however, the dishwasher failed again within 5 months.

The service technician did not replace or repair the dishwasher at all. He just said that something must have blocked the water inlet pipe. I called Plaza TV and Appliance to schedule a time for a repair person to come out to the house. The person I spoke to specifically told me that on Mon. Jan. 9 a service technician would be at my house between 11 a.m. and Noon. I confirmed the date and the time twice. Well, turns out the window of service was between 9 am and Noon. (The scheduler screwed up and never took responsibility for telling me the wrong information.)

I asked my neighbor to let in the service technician because I had to work Mon. Jan. 9. The service technician arrived between 10 am and 10:30 am when I had already left for work and my neighbor had not yet arrived. The technician did not have the sense to call and leave a "sorry I missed you" message. I called another authorized service center that did not schedule me right away for a service appointment because they had to determine if they could fix the problem at all.

Since I cannot get a repair person to come to the house when I or someone else is home, I want my purchase refunded. LG and Home Depot told me that they will not refund my purchase until "a service person deems that that dishwasher is irrepairable." Home Depot in Woodbury, MN gave me the runaround, and LG Electronics gave me the runaround. I'm complaining to warn other consumers not to purchase LG products because LG will not help the consumer who is experiencing a problem with a faulty appliance. I requested my money back from Home Depot and LG Electronics but neither company will comply with my request.

Economic damage: $1,025 of my hard earned money down the drain. I'm back to handwashing dishes. All I want is my money back and to return the dishwasher which is not repairable.

Davin of Duvall WA (1/14/06):
8-month-old refrigerator failed. When LG was contacted for service (still under warranty) they are unable to provide a tech to my address. Closest one is 12 miles away, but refuses to service my address. After 10 days, I asked for a replacement. LG says OK, but must be approved, and passed through channels.

When I asked to speak to customer service supervisor, was informed all were busy, and I could wait for returned call, up to 72 hours. When I asked to be left on hold for supevisor, was tolded I could not tie up the line, the customer service rep needed to keep line clear for other calls. 48 hours have passed, with no call back from supervisor.

I and my family have been without refrigerator for two weeks. We purchased unit with warranty and at no time were told that finding someone to honor the warranty was impossible (purchased at Albert Lee Appliances, Seattle, WA). No time line for replacement can be provided. Albert Lee offered to replace with different make/model, but we have to pay difference if new unit is more expensive than purchase price of LG.

So far, all are several hundred dollars more, with different features. If replaced with different model, we will have to pay several hundred dollars for a refrgerator that in not our first choice, replacing one that is still under warranty.

Julie of Steger IL (9/22/05):
The refrigerator I bought 10 months ago broke down. It has been 3 weeks and still no one has come out to fix it. I can never speak to the same person twice. The product is under a year warranty, so I have to deal with the manufacturer. The compressor has been diagnosed. All we get from LG is that it is up to be repaired, no idea when.

I buy 2 bags of ice to replenish my coolers. My husband who has had open heart surgery has had to cancel rehab appointments to wait for promised appointments from repair people who never show up. I had to throw out at least $150.00 in spoiled food.

Max of Frankfort IN (8/10/05):
Purchased a front-load LG Washer model #WM1832CW from Best Buy 8/01/03. It was always noisy on spin cycle, but we thought it was due to uneven loads and didn't have it checked out. Called LG customer service 2-05 and they said it was out of warranty. Started making more noise 8-05 so called LG and said they could do nothing.

It was very difficult to find anyone to service machine, and when we did they said the bearings were bad on the drum, part was hard to get and total cost for repair would be $400-500. This was for a washer that cost $900 2 years ago! We realize it's out fault for not checkin gout machine earlier but company was no help, parts are difficult to get so we recommend avoiding purchase of this LG front load washer.

Purchased a new top-load from local dealer - a different brand with better warranty and track record. Cost was approx what the reapir cost would have been for the lousy LG machine.

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