LG Dishwasher

On 2/18, we purchased an LG refrigerator, oven, microwave and dishwasher. After installing all of the listed appliances, everything appears to be working fine except for the dishwasher. The rinse cycle contains to display an "LE" error code. We contacted LG immediately after receiving the code and we were told that the "LE" code indicates that we need a new motor. I am really unclear as to how a brand new machine that has never been used needs a new motor! LG has been awful with responding to our repair needs. As of today, we still have not received the motor repair that we have asked for. They keep stating that they are going to send someone out, but no one has come out as of yet. Please help!

LG dishwasher leaked from the start. A service man came to fix and it still leaked. I called again. He was having car trouble and will get back to me. He never did. The warranty ran out. LG was kind enough to do an extended warranty for 30 days. I have been told something different every time I call. I was supposed to have a repairman within 5 days. We declined to have the same repairman. It has been 3 weeks. We're waiting to put in a new floor and we still have a leaking dishwasher because my husband does not want same repairman. They can't find anyone else to fix it. Valerie the supervisor today was no help at all. She told me I just have to wait over and over until someone contacts me. The extended warranty runs out 3-22 .Valerie told me this morning that I canceled an appointment with another repair man. I have never canceled any appointment. This whole experience has us furious.

I have an LG dishwasher (model LDF692ST) slightly over 2 years old. It has had 2 motors and a pump replaced and now the service guy said the motor is gone again. It doesn't dry the dishes at all and the door falls down when opened without support. The only thing I did right at Best Buy was purchase a warranty but will be out in 2 weeks. I have a kitchen full of LG but that is changing. I wanted a replacement but looks like another repair is all I will receive. Buyer, beware: these are junk and my only recourse is to warn others.

I purchased my LG appliances (all 3 of them) from Home Depot in August 2010. Within the first 2 days of having my fridge, they had to replace the door twice for sensor issue. Now my dishwasher is having the same sensor error. I started the warranty claim on 01/23/2011. It is now 02/02/2012 with no resolution. I have had to handwash dishes for 3 weeks. I have called on 5 different occasions.

On 01/23, LG stated that they needed a receipt. On 01/24, they stated did not receive all information to begin warranty work. (Please take into consideration that they have never called me once about missing information. All calls were initiated by my self). On 01/30, they stated that they did not have the serial number (which was given each time in the preceding phone calls). On 02/01, they stated that they cannot find anyone to service my area and that they needed 3-5 more days.

My husband called and found servicer in less than 5 minutes. They are now stating that they cannot get paperwork in that quickly. This is unbelievable. Life is not good when you are handwashing dishes. I do not want these appliances and feel that there is nothing I can do about their terrible service.

I don't have a complaint with where we bought the product. I have a huge problem with the product itself, an LG dishwasher LDF7810BB/LDF7810ST. What an absolute piece of junk! First of all, it will not dry the dishes without Jet Dry so you're married to that product for the life of the dishwasher. The wash cycles run up to three hours! I just ran a load that took three hours and three minutes to complete and 90% of the dishes need to be washed by hand.

No, the spray arms are not clogged nor are the dishes caked with food. I believe you could put clean dishes in an LG dishwasher and they would come out dirty. Covered in food particles that have been distributed all over the dishes. I will never buy another LG appliance ever. What a rip-off!

The dishwasher caught my house on fire, model number lds4821 st/bb/ww. The fire chief stated it was the motor of the dishwasher that caused the fire. It was only three years old.

The steam dishwasher went dead during warranty. The corporate repair technician came out. He did something, said he could not replicate the problem, and the washer started up! Two months after the warranty expired, all 3 circuit boards went out. The corporate technician was no longer allowed to come out, and we were forced to use a new company that only services LG on Fridays. We've been doing dishes by hand for 6 weeks, and still, don't have the parts. It will be two more weeks at the minimum before repair is complete due to LG policy, parts distro, and customer service. Don't waste your money! Where are the class action suits against this company?

I built a new vacation home three years ago and bought all LG appliances, which were washer, dryer, fridge, and dishwasher.

I've had numerous problems. There was water leakage from the washer and extreme problems with the dishwasher. Five repair calls, but there are still problems. The handle on the fridge has come loose and is extremely difficult to tighten.

These appliances are absolutely terrible. I would never recommend them.

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.

I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! I'm still paying for the appliance that already looks crappy!

I reported LG dishwasher's continuous malfunctions to the place of purchase (Home Depot, Cheltenham Square; Montgomery County, Pennsylvania) LG appliances was contacted and attempted repairs three times including an evaluation visit. Sears appliance repair department called but could not help us. This dishwasher is defective and we need a new replacement dishwasher.

The malfunctioning equipment approximately $600.00 plus in price simply malfunctioned and repairs were attempted but to no avail on five separate occasions.

I purchased an LG Dishwasher model number LDF6920ST from Home Depot. This unit looks great and is quiet, however, it does not clean and does not dry your dishes. The internet is flooded with similar complaints about this model.

When you call the LG service department, they are nice enough but will only offer to send a technician to check it out. What are they going to check? It's not broken! It is a pathetic design that has been compromised by all the emphasis being placed on energy efficiency.

I am out around $700.00 for the unit which does not account for installations costs and the grief incurred!

LG dishwasher does not clean. I have to wash by hand. I had to give one (1) star because it's not worth it.

The microwave has to be locked each time we use it because there is a defect in the computer? Out of warranty and way too expensive to fix. Has been defective since right after the warranty expired first year.

Stove is OK. Refrig is OK.

Dishwasher is smelling stale and now we see mildew inside. GROSS! I have never had this problem with a dishwasher. After reading all the customer service problems with the company I see no reason to even call them.We are literally taking the darn thing apart and cleaning the baskets and arms! This is absolutely ridiculous.

PLEASE TELL EVERYONE YOU KNOW NOT TO PURCHASE THESE APPLIANCES. THEY JUST DO NOT DO THE JOB AND COST WAY TOO MUCH FOR THESE ISSUES TO OCCUR.

I have an LG dishwasher that doesn't dry the dishes, an LG dryer that I've had to repair, and a microwave that was repaired and is now not working. The very worse appliances I've ever, ever had, and these are very high dollar appliances. What are these people doing? I will never tell a friend to buy. You would think they would try to make things good. I don't think so.

Don't buy LG! I have an LG washer (2 years old). Within 3 months, the washer had mold on the inside of the soap dispensing tray. The tray doesn't come out so we can't properly clean it. It also has an offensive, musty odor all the time, so I'm sure there is mold buildup inside. They tell us to run vinegar cycles and we have to wipe off the seals or they won't seal right and the inside of the door after each use as instructed in the manual. It still doesn't prevent it! We also have to drain the trap on an ongoing basis.

My children are less maintenance than this washer! It also vibrates the house when the spin cycle is running. It is very, very noisy! In fact, the delivery men asked if we had a structurally secure floor (first floor laundry) when they delivered it due to the vibrations. It sounds like a jet plane taking off and rattles the plates in my kitchen cupboard, just from the floor vibration!

The dryer drum broke within a month of having the dryer! Luckily, it was under warranty. The maintenance person, sent out through H.H.Gregg, really told us more things to do to again keep the dryer from breaking. We have to wipe the heat sensors off after each of the loads to prevent film buildup or the heat/drying sensors won't work right. I've found that you also can't put a full load in the dryer because of severe wrinkling! The purpose of buying it for one, was the size it could hold. Of course, H.H. Gregg told us none of the intense maintenance involved!

I was looking recently to replace my fridge and asked an appliance repairman to make suggestions. His first one was, "Don't buy LG!" He said that they are too costly to repair and when he has tried to order parts, it's over a month to get a part delivered to him. He says there is so much trouble getting hold of LG to even order parts, that he has quit repairing anything LG altogether!! And he said that he is not the only repairman to refuse to service LG! So, I hope this saves someone else the hassle and the cost of their washer and dryer that is going to deteriorate the minute it is brought through the door! I'm terribly unhappy with it! What a rip off!

On March 11, 2011 I bought a brand new LG washer from Home depot. When the washer was delivered 6-days later (March 17), it was damaged and I did not take possession of it. LG/Home depot's delivery people took it back and brought a new replacement, 5-days after that (March 22). Needles to say, this washer was also dented and I refused to take it. Now the next new replacement LG washer is supposed to be delivered to me on March 26. Hopefully this one will not be damaged.

I called Home depot and LG regarding when the warranty will start and LG's policy is that, the warranty starts on purchase date and not delivery date! They say it is bad luck but that is their policy.

So, if you buy an LG appliance and it takes a month or even two before you take possession of it, even if it because they are out of stock, your warranty is based on the purchase date and not the delivery date. Therefore, you lose out even if they are at fault. GE, Bosch, Maytag, Whirlpool honor delivery date!

Be aware of LG's warranty start and end date! LG is known to tell you that when your LG product runs out of warranty on day 15, and your appliance breaks down on day 16, you are in for a nice expensive bill, and with my luck this will happen. Therefore warranty for the full period, after delivery, is important! Consider the above before you buy an LG appliance. You might be in for a surprise at the end of the warranty period!

On 9/7/2006, I purchased a LG dishwasher, washing machine, and refrigerator from HH Gregg in Matthews, NC. One year later, we had to replace the front panel on the washing machine as it was rusted due to a defect in the paint or coating. Two weeks ago, we noticed on the washing machine rust under the bottom left front and the side piece that holds the machine to a pedestal. LG refuses to do anything or even look at the machine. I spent thousands of dollars on the 4 appliances and they treat you like garbage. I spoke to a person named Shelton and he refused to let me speak to anyone else. He said he would send someone if I paid for the repair and the service call.

I bought a LG dishwasher about 9 months ago and me and my wife are not pleased. Ever since we have had it, it has made our pans and new stainless steel knives start to rust. Another concern which may be causing the rust is it never dries the dishes. When you go and take the dishes out of the dishwasher, they are always still covered with water. This could be even a day or two after they have washed. We have been also looking at buying some other new appliances and I am not sure if they will be LG. Just looking for some kind of response to see what could be done about the situation. FYI, we always keep the jet dry full.

I bought a LG dishwasher and front load washer dryer, two years ago from Home Depot. The dishwasher has been fixed 3 times, and still fails to wash dishes properly. Now that so many parts need to be replaced, it will be cheaper to buy something else. That is just the beginning. The washer/dryer has ruined all my clothes, sheets, etc., because of the smell that is worse than a sewer. Yes, we have changed every part in the machine possible, and we have cleaned the filter, and water bucket, every week. We have also tried every trick, known to man, to clean it. LG certified techs have said the machine is a lemon. They also said, off the record to never buy LG again. Gee, what a recommendation!

LG's customer service department has one word answers for everything, "no". It doesn't matter who you talk to. The only good news is that we have halted about 20 families from buying LG, and our goal is to stop 200 transactions. We tell every salesperson, and consumer we can, in and out of stores. It is our mission to spread the word. Thanks LG for making our daily lives a living hell. Economic damage = $3,000 original cost of machines + $600 in repair visits + $1,000 in clothes having to be replaced + $3,000 to replace all the machines (later this month).

I purchased an LG Dishwasher in September 2008 from Home Depot. In September 2008, I had this dishwasher serviced and was told the diverter was bad and it was replaced under my warranty. In June 2010, this dishwasher began to elicit the same "symptoms" from the prior year and I assumed it needed a new diverter. I called LG and they scheduled their technician to come out the first week of July 2010 to repair my dishwasher. The technician spent about an hour working on my dishwasher and told me the motor was bad and he replaced the entire mechanism on the spot.

In the course of making the repair, he pulled the dishwasher out of the under-counter space to work on it. In our kitchen, we have two "spacers" that fill the gaps between the cabinets and the dishwasher to make a seamless look. One of the spacers came out while he was removing the dishwasher from under the counter. He made the repairs to the dishwasher, reinstalled it under the counter and then proceeded to try and put the spacer back in between the cabinet and the dishwasher. Instead of carefully determining how to reinstall that piece, he tried multiple times to attach screws to the interior of the cabinet to that spacer.

The result is six or seven holes in my cabinet now from his missed attempts at connecting with the spacer piece. If the damage to the interior of my cabinet wasn't bad enough, the worst part was that although the dishes come out clean from the dishwasher, the dishwasher is leaking water from the bottom of the unit. I run my dishwasher at night, and only about every other night or so, so I hadn't seen any of the water leaking out while the washer was running. Instead I would wake in the morning to a spot or two on the floor of water and thought it was my sons being sloppy in the kitchen.

Last Wednesday, July 14th, my husband and I were shocked to notice our hardwood floors appeared to be warping under and around the dishwasher. I ran the dishwasher in the late afternoon for the first time since the repair. I was astonished to see the amount of water that was coming out of the dishwasher during its two-hour long wash cycle. I called LG first thing Thursday, July 15th in the morning. I spoke to a customer service representative who took all my information and my statement about the problem with my dishwasher needing to be repaired again and my complaint about my hardwood floors now being warped and the cabinet being damaged in the process. She told me that I would be hearing from a supervisor probably that same day since I had called early in the morning.

I never heard from any supervisor on Thursday, and none called me on Friday either. I went out of town for the weekend and returned Monday morning to wait and see what would happen. Again, no call in the morning, so I called LG again to get an update. The man I spoke to didn't have any information about my phone call the prior Thursday and after sitting on hold for almost 30 minutes while he accomplished nothing more than telling me I would need to send in a proof of purchase before they could proceed, I demanded to speak to a supervisor. That call took another 40 minutes and was extremely frustrating. The result of that phone call was that LG said they had now opened a liability claim for me for the damaged hardwood floors and cabinet as well as the needed repair for my dishwasher.

The supervisor further told me that in order to get a repairman to come out to my home to fix the leaking dishwasher, I would need to provide them with a proof of my purchase. This is not impossible, just a further inconvenience. I told her clearly and repeatedly that I gave my proof of purchase to the repairman because he said he needed it for the warranty work. My mistake in doing so because I should have retained my original and not given it to him, but it seemed like a reasonable request at the time.

I still can't understand why they would need a copy of the proof of purchase when they never asked for it the first two times they sent repairmen to my home. Only now that they've damaged my home and left me with a damaged and malfunctioning unit do they want my receipt--doesn't make sense. The supervisor also told me that they had to have their repairman come back to the house to take pictures of the damage. She repeatedly told me that he wouldn't be servicing or making any further repairs to the dishwasher, only taking pictures of the damaged floors and cabinet.

The repairman that they had to send would be the same man who damaged my home. I told her I was uncomfortable with this plan because it would be very awkward for me to have him in my home after I've now filed a complaint against him and his workmanship. She told me that if I wanted to pursue this claim then I had no choice because he is their only certified repairman in the area.

She put me on hold for some time and then came back and said that "William", the repairman, would be available either morning or afternoon the following day, Tuesday, July 20th to take the pictures and asked me which would be better for me. I agreed to the afternoon time and asked what specific time that day. She said all she knew was in the afternoon and he would call me within 15 minutes of arrival. I took the afternoon off work and spent all afternoon at my home waiting for this repairman to show up yesterday and he never did.

I called LG back first thing this morning, Wednesday, July 21st, because I was furious with their lack of customer service or follow-through. I asked the customer service representative to transfer me to a supervisor, which required me to sit on hold for 36 minutes until "Neil" from Executive Services came on the phone. He told me that the notes in the file he was reading said I refused to allow this repairman into my home and the appointment for the pictures was cancelled. This was not at all the result of the conversation I had on Monday with the supervisor. I did express very openly my concern and discomfort with this arrangement, but after being told I had "no choice" if I wanted this claim to be handled, I agreed and confirmed the afternoon appointment time.

I spoke at length with Neil about other options because I cannot continue to take off time from work to accommodate LG repairmen after they have damaged my home. I need a working dishwasher and I most importantly need to have some resolution to the damage to my hardwood floors and cabinet from the repairman they sent to my home. I shouldn't be continually inconvenienced by them. Neil offered to have the repairman come tomorrow to take the pictures and of course it would be a four-hour time window for that to happen. I said no and asked if I can't just take the pictures and send them in.

He gave me an email address to submit pictures but couldn't guarantee if that would be sufficient and if LG would still require the repairman to come out and take "certified" pictures for their file. I said I would take the pictures and submit them today. Neil further said I had to have a proof of purchase in order to get a repairman other than William to repair the broken dishwasher. I told him fine, then send William back out here so I don't have to jump through hoops to get a copy of the proof of purchase receipt from Home Depot archives. He told me the earliest William could be out would be Friday from 1-5 p.m. Again, another huge time frame which I cannot accommodate with my work schedule. I told him if he could shrink it to a two-hour time frame then I could make it work and Neil said that was impossible and therefore they couldn't help me with this repair because I was unreasonable.

So, as of right now, I'm taking pictures and submitting them to LG today of the damage to the hardwood floors and the cabinet. I do not have a copy of my receipt so I'm calling Home Depot archives to get a copy today and will send that as well. I don't have a scheduled repair date for the broken dishwasher and no date in sight because all they can offer me this week is Friday from 1-5 p.m., and please realize this will be with the same exact repair person who damaged my home! Just feels like I'm getting nowhere and they don't realize how serious the damage is and aren't taking any responsibility for their part in the damage.

At this point I'm more than frustrated. I have a broken, leaking dishwasher which I cannot use and am now forced to handwash my dishes instead. As of right now there are no plans by LG to fix my dishwasher without completely inconveniencing me further and requiring me to use the same exact repairman who damaged my home and broke the dishwasher to begin with. My hardwood floors are warped and buckling and there is water seeping from the joints. The cabinet adjacent to the dishwasher not only has numerous holes in it that weren't there when he arrived; what's more concerning is the damp, mildew smell coming from inside that cabinet like water has ponded underneath it from the leak.

Finally, LG is not offering me any customer service for something they caused to happen by their certified repairman and they're not standing behind their work or their worker. I am not interested in being compensated for my missed work yesterday, or in the future when I have to meet someone to actually get the dishwasher repaired and my home's damage dealt with, so long as it's a reasonable amount of time and not four-five hour time window that is not fulfilled. The dishwasher cost us almost $800 and is useless to us at this time. The flooring and cabinetry is the most costly damage that has resulted from this whole incident. The floors are solid hardwood and are older and not able to be matched to simply cut out the damage and replace with a patched hardwood section.

Instead, I will have to rip out the entire kitchen and replace with new flooring which I would estimate would cost a few thousand dollars to have installed. The cabinet is also troublesome because regardless of whether or not I agree to live with a cabinet riddled with holes in it, the fact remains that there is a mildew smell emanating from it and the cabinet will need to be removed to make sure there's no water under it that could grow mold.

I have Corian countertops, and you cannot take out cabinets without removing the countertop, and you cannot remove Corian without damaging the whole, large U-shaped piece. I haven't got an idea on the actual damage amount because this could be well over $5k just simply to remove the cabinet to make sure there's no water, replace the damaged cabinet assuming no others have to be replaced, and replace the countertop which probably will have to be a new one so it's not "jerry-rigged" back together and looking sloppy.

We purchased all LG appliances four years ago when we remodeled our kitchen. This included electric stove, refrigerator, dishwasher and over range microwave. The microwave is the only appliance that we have not had an issue with. The dishwasher is absolutely the worst appliance we have ever owned.

Even when everything was working properly, it did a poor job of cleaning dishes. We even tried different detergents and in four years, the fill valve has leaked and had to be replaced. The valve that directs water to the upper and lower sprayers failed and had to be replaced, the pump failed due to wires inside the door that were chaffed and cut through, the main circuit board blew up and had to be replaced. Just yesterday, the main circuit board blew up again. Needless to say, we're not fixing it. We are buying another dishwasher and it won't be an LG!

The refrigerator ice maker failed and had to be replaced. The water dispenser reservoir leaked and had to be replaced. The plastic drawer covers for vegetable storage are cheap and break easily.

The stove is self-cleaning but the first time we used the self-cleaning feature, the top front portion of the controls section was scorched and discolored because the vent for the stove is located directly below it. The first time a cookie sheet was put into the bottom warmer drawer sparks shot out and the warmer element failed. It's not a good design.

Last week, one of the key pad buttons failed for a burner element so now that the burner will only work on high, you cannot adjust it down. These appliances are all matching stainless steel. We paid a lot of money (thousands of dollars) for appliances that look good sitting in your kitchen but are not reliable.

We purchased an LG Dishwasher in July 2005. Recently, it smelled like melting plastic when it ran. I thought something had gotten into the bottom and was melting, but when we looked we could not see the source. After a couple of loads with the smell, the next load seemed OK but then when I tried to turn on my dishwasher it would not power-up. Though I would hear the dinging once in awhile. My husband is very mechanical and took the door off and to our surprise, the wires and the circuit board were completely fried.

Everything was melted. We called LG to notify them of the problem since this seemed more than something that would be under a normal warranty. I also thought they should be aware and we hoped they would help us fix it. They informed us it was no longer under warranty and that it would be at least $300.00 to fix, at our cost. The man on the line said since 300.00 is a lot of money for a repair, maybe you should just get a new LG instead and you have had it for 5 years which is a long time.

Our last dishwasher lasted 10 years before we gave it to someone and I bet it is still going. My parents have a dishwasher that they got almost 20 years ago. I think we were lucky because that could have easily caused a fire in our home at night when we tend to run the dishwasher. The rep did not seem to care, they only wanted to know if we wanted to pay to have it fixed or not. I looked online and it looked like others have had similar issues which makes me very upset. If this is a bigger issue than it seems ,people should be notified. It seems like if I could find other cases of this happening on the internet then there might be a bigger problem. We had to go out and buy a new dishwasher (not an LG). We went with KitchenAid. It seems that they should have fixed it for us, or given an equivalent cost. I was planning on having my dishwasher at least 10 years maybe 20 not less than 5.

I bought a LG dishwasher model #LDF6920ST in June 2008 from Best Buy. Now after the wash cycle, it smells of a burning plastic smell that emanates from the inside door area. I was reading where others have complained about this problem about LG dishwashers, and I think something should be done to force LG to recall this appliance. I was told by LG that I will have pay a service tech to come out here to look at this problem, something I think I should not have to, seeing this dishwasher is used only about once a week for the last 2 years. If there is a known defect that is causing the wires in the door to burn, as I have read online, something needs to be done to recall this appliance before someone is seriously hurt.

On Friday, May 11th at 5:30 pm, I returned home to find a water leak from my newly Installed LG dishwasher. The leak was continuous and very large. The water leaked into my basement into two different unfinished rooms. There was damage to the insulation in those rooms. I called a water restoration service to clean up and stop any further water damage to the house. This incurred a $1300 bill from them. I immediately shut the water off to the dishwasher and called Best Buy where I filed a claim. I then had the representative from the installer come out and look at the leak. He informed me that the leak was coming from the seal behind the connection and that it was a part malfunction on the dishwasher.

I then had a technician from Best Buy (Geek Squad) investigate the malfunction and he also stated that the leak was coming from a seal behind the dishwasher and it was a part malfunction. He then ordered a new part and it was installed at a later date. I have had no leaks since. I have a $1300 water restoration bill that includes replacement of my insulation that was damaged. I am seeking recovery from LG for the damages. I have called Mr. ** several times and he will not return my calls

I bought a new LG dish washer. The pump stopped working after 2 weeks of use. I called LG. They sent out a service company. They took apart the dish washer and left with no dishwasher for three weeks. Now the dish washer is loud and has oil stains on the inside of the tub. LG says they will not refund or exchange. They want their service company to fix again.

I don't understand how these big companies get away without sourcing our jobs, ripping off the consumers and tell me I will not get my money back no matter what. I don't want a product from a company like that in my house at all.

Do not buy any major appliances at Home Depot or purchase their extended service contracts! In my case, an LG dishwasher that I originally purchased broke down within 9 months of purchase. However, since it was still covered by the manufacturer's warranty, LG sent technical people out three times before determining the unit to be a lemon and 'unrepairable. Although it was a nightmare of months spent making and following up on appointments, sending paperwork, and being treated like I had no rights, eventually LG did replace the machine.

Now 3 years later, the 'new' machine, same model LGLDF7810ST, has broken and appears similarly unrepairable. It displays the same error code (an upside down and backwards F next to an E that the earlier unrepairable machine did. Unfortunately, since I am now covered by the extended service contract warranty (Assurant/GE), I have had an even worse nightmare getting adequate resolution of this situation. My case is referred to as incident no. **. It was February when the machine broke. Since then I have had 7 appointments: 2 were inexplicably no-shows; one fellow (Ramon) a repair person was so lazy that he determined it to be a 2-man job, and would not move the unit until another man came, that fellow of course never showed up, which was only determined after the unwilling repairman (Ramon) sat in his truck in my driveway for an hour. The control panel, wire harness, sensor/thermostat, and entire door panel have all been replaced to no avail.

One technician whom I like (Doc) and with whom I helped to move the machine out from the wall (twice), has been here 3 times and he told me he deems it 'unrepairable' but can't put that on the paperwork to initiate a claim through Assurant because his technical supervisor thinks it's cheaper to order more parts, completely disregarding my inconvenience at waiting around (hours at a time) for weeks going on months of no-show appointments, rescheduled appointments, unwilling technicians, and general ridiculous stalling when I ask for a diagnosis.

There appears to be some kind of 'understanding' or strategy between Assurant and its repair service providers to wear down the customer, despite my having paid for the extended warranty protection, to the point where a customer gets so fed up trying to resolve a claim that I'm better off buying a new machine (not an LG or GE one, that's for sure) from a competitor if I have any hope of having an operable dishwasher in the near future. It's a disgusting way to operate (and an obvious gold mine of profits for them) and hopefully someone out there with a law degree will take these people on in a class action suit, involving their highly unethical behavior. The complaints on this site regarding Assurant Health Care claims are unconscionable that they can continue to operate in this fashion.

I have purchased 2 LG products. The dishwasher leaked (after buying it I found hundreds of the exact same complaint on the internet). I called LG - their responses were pretty much, "Yah, we know...not yes. We'll handle it." Now, the freezer leaks - what a surprise! Again, this is a plethora of complaints for the same issue - lots of angry consumers with no remedy from the company. My hardwood floors in my kitchen are ruined. There are black spots where the water repeatedly dripped. I finally got fed up and bought a Bosch dishwasher for another $1,000.00. The Bosch is awesome and I don't know why I didn't just go with it in the first place (I thought the LG was pretty - so stupid). Now I'm realizing that I need to bite the bullet and get a new fridge too. This is a lesson learned.

I purchased a LG dishwasher back in 2006. I had problems right from the start. After having it serviced 3 times in 1 year, LG finally replaced it. The new model also is poorly made. Water leaks all over and repairman is not able to locate. I called LG and they don't even care because the new one they replaced it with was no longer under warranty, there is nothing they can do. Understandable, except we paid well over $700.00 and we cannot even use a brand new dishwasher for 1 year.

Then, my sister purchased a LG and she had the extended warranty and her dishwasher is worse than mine (even leaves the dishes wet and 2 days later mold all over the dishes that are clean which had to be thrown away). She lost days' wages to be home for the service techs and then not have them keep the scheduled appointment. LG still does not stand behind their products or their warranties. The dishwashers are the worst, but more important, they don't care about the consumer - the ones who keep them in business. I know I am not the only one fed up with LG and their dishwashers. Is there anything that can be done? Thank you for letting me vent.

I purchased an LG dishwasher from The Bay on December 26, 2008. I received it early January 2009. Installed mid to late January. I noticed on March 18, 2009 the dishwasher leaked all over kitchen floor. Dishwasher ran over night (delay cycle was used). I contacted The Bay for service March 18th. I did not receive service until mid to late April. I refused to have them repair the unit due to the delay and the fact the unit was a month old.

I requested a replacement unit. The Bay agreed to refund or replace the unit with a lower model and stated the model discontinued. They requested to send a tech to inspect and found no signs of poor installation. I received replacement unit late to early May. The Bay at this point referred me to LG Canada regarding damages to my kitchen. Late May early June, several calls were made to LG customer service call center with no resolution.

I was told that the matter is being looked into. I was asked to provide invoice for product and pictures of damages and estimates. I did so. Several more calls to LG for update and then I was referred to Michael ** and now to Sateen. Several calls to Sateen for update states the mater is still being reviewed by their legal department and that they will get back to me this is now February 4, 2010. It resulted to water damages to base boards, lower cabinet doors and gables. I endured several months with a disheveled kitchen while waiting for assistance from LG. I was forced into an unnecessary renovation. This has certainly been a trying time with repairs estimated at approximately $1300.00. They could not match the existing cabinet and therefore repairs are now at $5000 and not yet complete. Now, I'm experiencing problems with the current LG dishwasher again. What do I do next?

I purchased a complete LG Kitchen from Home Depot in June 2006 following Hurricane Katrina, replacing the GE Profile Kitchen I lost. After only 2 months of use, the dishwasher stopped working. It's still under warranty, so HD sent someone out to repair it. In December 2006, the above-range microwave covers burned, and I have not been able to use it since that time (2006).

I made several attempts (calling HD and LG) to get the microwave repaired to no avail. It's now just a piece of junk above my range. I had to purchase a GE microwave for my countertop which is "taking up much needed space." And our 52" LG TV had to be replaced in 2 weeks after purchasing it from Best Buy in May 2006. And the Customer Service is a "real joke." LG "Life's Good," I think not!

I bought an LG dishwasher LDS5811ST from Home Depot on 03/17/07. It failed shortly after the one-year labor warranty ran out and cost $271.15 to repair. It failed again with same problem shortly after the 2-year parts warranty ran out. I did not want to pay the very high price to repair, so dishwasher sat in-place with circuit breaker off. On January 5, 2010 the circuit breaker was inadvertently turned on again. On January 7 the dishwasher caught fire, resulting in an emergency visit from the fire department. If my daughter had not been home at the time, the dishwasher fire would have most likely caused extensive smoke and/or fire damage to my home.

My LG Dishwasher LDS5811 main motor assy was broken 6 months after the 2-year warranty ran out. It will cost $500 to fix. I will never buy any LG product again. Buyers beware!

I bought a kitchen full of appliances from US-Appliance in Auburn Hills MI. in May of 2009. The dishwasher has broken and leaves a bad film on the dishes. I have called LG several times and they have given me two repair centers. I have called both places and I can't seem to get anyone out to repair it. It is still under warranty but it may be out of warranty already by the time this is settled.

I have asked LG to send me a replacement, but they refused and hang up on me when I ask to talk to a supervisor. I am currently dealing with US Appliance but it is not looking good there either. Looks like I may be out of $659.00 on a dishwasher. If you have experienced a problem and paid with a credit card, you may be able to do a charge back until the problem is resolved.

After a year of working without a problem, the pump on my dishwasher went out. Fortunately, it was still under the manufacturer's warranty. A year and 2 days later, a cracked fitting caused a flood in my kitchen. Two weeks after that, the pump went out again causing another flood. Finding a person to service any LG products is very difficult. I leave messages and never get a call back. It is Christmas Eve, tons of people expected, and I'm back to washing dishes by hand.

LG actually did send a technician to repair the fridge as that was a fire hazard.

We bought all new LG kitchen appliances in June 2007. About a month ago, we noticed that our "silent" dishwasher was no longer silent. Luckily, we had an extended warranty so we were able to get it serviced for free. One the tech came, he said we needed a new motor. The part had to be ordered so we waited for that and then he came back to repair the unit. After he left, we noticed that the soap was no longer dispensing, so we had to call them back. Another tech came out and said need another new motor and a new soap dispenser. They came out for this repair and then the machine started dinging at random times and for no reason. They came again and said that there are still missing parts to be replaced but got it working again.

Less than 24 hours after the last tech visit, we ran the dishwasher and it eventually caught fire and started to fill my kitchen with smoke. Luckily, we were home when it happened and the electrical fire was contained within the door. We immediately turned off the circuit, the fire dept came and it was all over. In the meantime, I've called LG Customer Serevice, but to no avail. They simply reply with canned responses and take no responsibility for the poor quality products that they manufacture. At this point, we're dealing with Home Depot and the appliance repair company to try to get some reimbursement for the cost of the appliance and a house cleaning to get the terrible fire odor out.

LG is aware of the defect and have replaced alot of the harness systems for customers. Because our dishwasher is out of warranty they don't want to replace a part that was defective when sold. We have been told that this part can cause a fire in our home. All we are asking LG for is a new wiring harness. We are willing to pay the labor. So far the cost of the appliance to temporarly fix the problem while we wait for a new harness from LG. After we rec. the new harness then it will be the cost of the harness and the repair. Approx. $350.00 in all.

I bought an LG dishwasher last January 09 and in February 09 it was installed and by May 09 it was grinding. I thought maybe it was the garbage grinder and thought maybe it would settle in time. July the dishwasher woke me from a dead sleep with the noise it was making. I decided it was time to do something about it. I phoned the store they told me to contact the repair place. They arrived in good time just a few days. They looked at the outside of the machine opened the inside removed the racks said there was no blockage and then told me the machine needed a new motor it was going.

The same repairman looked at an LG fridge I have in my basement suite it leaks water by the gallon. Told me it was a part that rusts out on these models and to fix it would be about 115 dollars. I agreed to have it fixed. The repairman told me he would be back in two weeks to fix both the dishwasher and fridge. Well 2 weeks goes to six weeks I made multiple phone calls to the repair place and they do not return my voice mail and they do not answer my calls.

Finally in October 09 I go to the store and ask for their help they call the repair place and he says he will be in to fix both my fridge and stove with in a week and the store asked them to call me and make an appointment. One week turns into 2 weeks and I have to go back to school for my course for a week and did not want to deal with this while I am at school. Anyways I go back to the school they swear they have the part for both the fridge and the dishwasher and will call us to make an appointment. I am at school and my husband is at work and they call leave a message come put the part in the fridge because my tenant is home. I know nothing about any of it I talk to my tenant she says the fridge is still leaking and he said he would be back when he figures out how to fix it. ( I really don't have time for him to get his certificate in small appliance repair.)

I went to the store 7 days later and asked for them to help again resolve this. I phoned LG Canada and they told me that the dishwasher was fixed September 18, 2009. I no it was not and why if it was fixed would I be at the store making a fuss. They told me they paid the repairman for the dishwasher in September. I never saw the man in September. The store manager called the repairman and he said he had to do his billing so he gets paid within 30 days so he billed already but he has the part and he will come put it in, when he gets time. I said that was not acceptable and refused to speak with the man from Nicola Valley Appliance repair.

I was then asked to call LG Canada back. I went home this time and called. I spoke to Juan C. Told him my story and he said he would talk to management, about 30 mins later while I was on hold the whole time, he comes back and says they have no complaints about Nicola Valley Appliance Repair and he does not know where this story is coming from and they will not entertain my lies any further. I said look why would I lie it is broken the appliance is not fixed it has warrenty for 5 years and it is only 10 months old and why would I lie you should fix it whether he come once or not. So ask yourself to what benefit would it be for me to lie? On the other hand, Nicola Valley Appliance Repair does have a financial reason to lie. He said he wanted me to hold on further and he would take this back to management. I said I will hold no longer to be called a liar and I am going to the store to talk to the manager and tell him to call you guys and tell you what he was told by Gerry at Nicola Valley Appliance Repair.

Juan was not happy, he yelled at me to hold on I said I will not and I left the house to the store. The manager of the store phoines LG and speaks to someone about what I was told then goes to upper management. I have refused by this point to have anyone from Nicola Valley Appliance repair in my home because they are crooks and basically in my opinion has commited fraud and LG canada has backed him up. Anyways, all they finally offered me was for me to pull out my dishwasher haul it an hour away to the next city and get someone there repair it. They said it would not happen quickly, it could take months or even a year. I said no way and everytime it breaks after that I would have to haul it out of the hole and take it to Kamloops, BC. I said No that was not acceptabble.

So Gerry from Nicola Valley Applianced Repair has a motor that is for my dishwasher and the money paid to him to put it in and I am having to purchase a new dishwasher. The fridge I called the other appliance repair shop to finish the job and they did manage to get into the fridge and clear the drain and we thought this was fixed but it did not fix it. The fridge continues to leak and to the best of our knowledge the fridge has to be replaced it is not repairable. My tenant went and bought a new fridge and I bought a new dishwasher.

The Fridge is 5 years old and the dishwasher is only 10 months old. It is free to any sucker that wants to deal with LG. I am full up with [what] they manufacture. I would like financial compensation. I had to purchase a new dishwasher that cost me 740.00 and had repair costs of 115.00 for the fridge and the tentant paid 699 for a new fridge which she said he would leave behind if I don't raise the rent and I will loose 28 dollars a month for at least one year or more.

August 2007 I purchased the above model of LG dishwasher, which had been highly recommended. The cost was $580.00 plus tax and $150.00 installation. I thought I had purchased an excellant product. After 2 years, It was smoking and apparent that something had overheated. After calling LG consumer service I was given the name of their approved service dealer. For $75.00, I was informed that the motor was gone and the replacement cost would be $300.00. I was advised by LG's service rep. to go out and buy something cheaper! He did suggest that this could have been caused by a power surge.

I called my electrician to check out this possibility, another $75.00 - no electrical problems. Over the past 40 years I have owned 3 dishwashers, a 13+ year average with no problems. I have been shopping for an LG refrigerator, and a cell phone... no more, the product confindence is gone. What do you do with a two year old, $800.00 dishwasher? Maybe paint it yellow, plant flowers around it and place it in the front yard! It is apparently useless.

On 4/25 I reported to LG customer service that my dishwasher/LDS5811WW/01 was not drying dishes well even though I was maintaining the rinse agent level as instructed. I asked if they could direct me to a section of a repair manual or inform me where to begin looking for repair instructions? I was maintaining the rinse agent level. LG responded saying "It is our policy to only release service manuals to licensed service technicians". I started hand washing dishes since I would not use credit to repair a non-critical appliance.

In late October I called Sears repair service who informed me that the control board had failed would cost $194 to replace on top of the $129 service charge. I declined the part thinking that a $323 repair on a 2 year old dishwasher was not justified and could replace the unit for under $400. I contacted LG again for ask for assistance for the control board and they replied that the unit was not under warranty.

With the $600 I spent on the unit plus the $129 service charge this has been a very expensive lesson. Please learn from my experience and do not buy any LG appliances. The product quality and customer service is terrible.

We purchased an LG dishwasher from Best Buy in August,2007. We ran approx. 2 loads per week. In January, 2009, the dishwasher quit working. We contacted LG in Feb. 2009 and were told that they would supply the parts to repair but we needed to pay for repairs. We are still waiting for the parts and have talked to customer service 5 to 7 times without satisfaction. They offer us a different excuse every time we call. We also tried to work with the authorized contract repair company that they insisted we would have to use and did not receive a response from them for more than 4 months. We have arranged for a trusted and knowledgeable repairman to work on the dishwasher pending the arrival of the parts.

We bought our LG Dishwasher - LDS5811ST in Nov 2007. The motor recently gave out and will costs hundreds of dollars to repair. The technician told us he'd seen the same problem over and over again and that we'd be better off buying a new dishwasher. I decided to do a web search for problems with this model dishwasher and there are MANY complaints on many different sites all complaining about the same problem, the motor. I cannot understand how this product is still being sold to consumers. One other noteable problem we had was the rollers on the baskets breaking. We had trouble getting replacement rollers, but eventually got them, at a price, of course.

year or buy a lifetime warranty!

I would like to strongly agree with the other posters that you NOT PURCHASE ANY LG APPLIANCES! In May of 2007 we purchased an LG dishwasher from Home Depot at a cost of just over $900. We did not purchase the extended warranty. Approximately the beginning of February this year the washer began to fail. The dishes were not getting dry or clean and the washer began to smell horribly. I lived in denial for a couple of weeks considering the washer was still fairly new, but eventually we called a repairman who replaced the entire electronic pad and the motor; we spent $200 on these repairs. In fact, he had to replace the motor twice because the one that LG originally sent him was also bad. He told us that they are kept quite busy repairing LG dishwashers and have informed LG that their product is inferior but they don't seem to care.

Now this week (9/14/09 to be exact) the washer has developed a leak...a massive leak...and can no longer be used at all. From reading others' reviews I believe that the seal around the door has probably disintegrated, which appears to be another common occurance.

We have chosen not to spend one more dime on this lemon and are planning to replace the dishwasher this week. This LG dishwasher replaced a 17 year old builder's spec that right now, I'd take back in a heartbeat even though it was loud and unattractive. As others have stated we have gotten nowhere with either LG or Home Depot and the fight is not worth the effort.

Consumers need to be aware of the quality of LG appliances. We went with all LG in 2006, believing that that was the best. One month ago our 2 1/2 year old dishwasher quit. LG's choice of repairman came, and found the wiring harness had melted to the inside of the door, and burned the motor out, and said that was a common problem with that dishwasher. Model #LDS5811WW .

The 2 year warranty had expired, but there should have been a recall. We could smell the hot wires. Our house could have burned. Our effIcient front loading washing machine Model#WM1814CW will not remove blue bath soap stains from a white wash cloth on the heavy duty cycle with bleach. I must soak whites in a bucket first.

The microwave model #lmv1630WW has growled for a year. I have had no response from LG, and am not expecting any. We realize that we need to be looking for replacements for the remaining appliances. Their products should only be sold in N. Korea, and Iran, and other enemies. Thank you for your help.

14 months following the purchase of our LG dishwasher, it began to make a high pitched noise and the washing efficiency decreased. LG customer services was less than helpful directing us to local appliance repair services that a) refused to come because we were too far from them and b) had gone out of business. Needed to make more than 10 calls to find someone who would come to the house and had to pay a special service fee because they do not service LG.

Purchased an LG dishwasher 2 yrs. ago. Immediately noticed that it was not washing the dishes and that even glasses that went in practically clean, came out filthy. A dried on crusty dirt was on all my glasses and plates. We called the place where we purchased, changed detergents, increased out hot water temperature, rinsed the dishes until almost completely clean, but the results were still the same. Had a service tech come out, run some tests and stated the dishwasher was fine and that we were using too much detergent! told us we were supposed to be using 1 teaspoon. Tried that. Didn't work.

Subsequently we had several more service techs out. Followed all of their instructions, had pumps, heaters replaced to no avail. Finally a certified LG tech came out, replaced the pump 3 more times, the motherboard, hoses and soap dispenser...didn't help. This past June, they replaced the dishwasher, which still did the same thing. Turns out there is a turbidity sensor that doesn't work!!! They are now offering to give us a pro-rated amount of our money back!!!

WE have been inconvenienced, their product was the problem and they have wasted more of my time than you can imagine, between the phone calls, service repairs and waiting around for the service tech, who happened to be at my house for 5 hours last week!!! I am at my wits end and will discourage anyone from purchasing a product from LG!

I purchased an LG model LDF6810ST on 12/272006. Five months after purchase, the plastic washer rotor at the top of the dishwasher broke. The serviceman repaired saying it was probably just a defective part but otherwise, the machine is good. Now on July 1, the machine just stopped working. My warranty expired so I had no choice but to pay for a service call. After a diagnostic, which I also had to pay for, the service person discovered that inside the door, the computer board was defective and some of the wires had split due to some glue solutions that hit the wiring during production. I now need a new door liner and so far, I have spent $265 for something that was defective to begin with. When the part arrives, I have another service charge plus the wiring to pay for - about another $150. This machine is by any definition a lemon and should be replaced or at least have the parts sent free. LG said it's not their problem and Home Depot, after 2 years, can do nothing. This product is a disaster!

We bought a LG Dishwasher in 6/2006. It was installed in 7/2006. By 9/2006, the motor was broken. We called 3 LG certified repairmen given to us directly by LG. Only one returned the call. We were told by the repairman that a motor was ordered and after several weeks, several phone calls and getting the run around by being told by one person the motor was ordered and another that it was not. We were frustrated.

We called LG and asked for a replacement dishwasher. After months of sending them paperwork, phone calls and faxing, we were finally approved for a new dishwasher. Then after sending them the same paperwork at least 3 times, we finally received a new dishwasher 12/2006. Since that time, we have had it repaired at least 3 times. The last repairman stated it needed a new motor, a 250 dollar repair. We are not about to put another $250 in the dishwasher. The dishwasher does not clean well, it has a tendency to have hard water build up on the inside of the dishwasher and dishes. We were told by the repairman that the seals of the motor were made in Korea and the water was not as hard as in the US. Therefore, the seals deteriorate faster than in the test models.

We also had an issue with the wheels on the racks. They came off on a regular basis. On one of these occasions, my wife was putting the wheel back in place on the bottom rack and the center of the wheel cut her finger. She had to go the doctor to have her thumb cauterized to stop the bleeding. We reported the incident to LG and even though they denied a defect in the wheel of the rack, they compensated us with about 1/3 of her lost wages for the injury and sent us new racks for our dishwasher.

We have been unhappy with our dishwasher since we bought it. We have had low end dishwashers that have lasted 10+ years in the past without having to have them repaired. We wanted to upgrade to a better dishwasher and ended up with a headache instead. My dishwasher has been nonworking for a month now and we are going to buy a new dishwasher to replace our 2-3 year old lemon and pile of junk.

Our 23-month old LG Dishwasher LDS5811bb started leaking and turned into a flood! First repairman noted that wires due to faulty design had melted into the door, gasket under door was lifted and pump seemed to be having problem. First discussion with CS resulted in them telling me my unit was out of warranty as according to their documents it had a one-year labor and parts. After I found my owners manual, I confronted them with the fact it was two-year parts. They argued consistently that I was incorrect until one agent checked the owner's manual Number with some group to determine the information they were using was incorrect.

After numerous discussions, I was advised to have a certified rep from LG check the unit. That was done and another out of pocket expense. He indicated that LG knows that this product has a number of deficiencies and ought to have had a number of recalls. The assessment given at that time was that the unit required nearly every major component, upper board, front door, wire assembly and harness, and pump needed to be replaced. He indicated the out of pocket labor expense in addition to the fees I have paid would run in the $300 - $500 range. He also warned that their technician would say the unit is repairable rather than send a replacement unit - as he indicated "anything can be repaired" but at what cost. The tech also indicated that even if repaired (as they would need to pull the unit from the house to the shop), he could not guarantee that the problems would be corrected while using so many components. Since the part warranty would run out at the end of July, his feeling was not very optimistic.

In the interim, LG's CS is pointing to their tech reps who say it can be repaired and they can't override except the tech reps have indicated that "anything can be repaired, but CS should be making the call in terms of goodwill, satisfaction and should this many items be repaired" especially with the labor cost. Of course, since the labor warranty has expired, the CS people have given me, "Of course, this unit has been discontinued and it is understandable why it has."

I bought an LG Dishwasher model #LDS4821ST on 4-20-09. There was always soap left in the soap receptacle after each cycle. I tried gel soap and the powder that came with the dishwasher. Even the gel soap wasn't dissolved! I reread the manual, (yes I read my manuals) thinking I may have loaded it wrong. That wasn't it. I read in the troubleshooting section that it could be my water pressure, so I had the plumber that installed it come back out. Pressure was fine. I did have him replace the shut-off valve from a washer type to a ball bearing type so there would be no question about water getting to the dishwasher. It still didn't work.

I called and a repairman came out. Mr Defensive (repair man) did all his checking and his final diagnosis was there is nothing wrong! I protested, knowing that was not true. So, instead of leaving, he decided to run it through a cycle just to prove what an idiot I was, and that it was all my imagination! He filled the receptacle with soap, shut the receptacle door and proceeded to squirt a very, very large amount of soap (I'm talking at least 1 measuring cup) onto the inside of the dishwasher door. I gasped and said "What are you doing? The manual says use 0.7 ounces of soap for a normal load! "Yeah, most people don't know that in this city, the water is so hard you have to use about ten times that much." And he turned it on quick cycle. When it was done there was no soap in the receptacle. He told me to always use the sani-rinse option, make sure the water faucet has been running long enough on hot to become very hot, turn it off, put lots of soap in, and it was fixed!

It worked for 1 day after that! I called again. He came out and I told him sometimes it does okay like 1 out of every 3 times, he checked it out, said I needed a new part. He came back about 4 days later, replaced the part, left. A couple of days later, it stopped working at all on the quick cycle so I called customer service again. I was using the normal cycle in the meantime, it seemed to work fine. I tried the quick cycle again, though the day before the repairman came out and it actually went through the cycle, whereas before the lights would come on for 5 minutes, and then go out. But when it finished and I opened the door, there was the soap caked all inside of the receptacle, back to square 1.

The repair man came back today. He started doing his thing, called me over to look at something, I looked and he said ma'am, have you been using the right soap? I said yes, I'm using and as I started to show him my dishwasher soap he said, no ma'am, you are putting dishes in here that have regular dishwashing soap on them, look at the suds (which was very little), I guess it looked like a lot to him. Anyway, I said "Absolutely not! "We have discussed that and we are all very careful not to do that." He said well, you are doing that," I said "No, we are not!" Then I said, "Don't tell me you are going to blame this dishwasher not working this whole time on me?" He said "Yes, that is what I'm telling you!" I said, in a very loud voice, "That's ** and you know it! I am not the reason this thing is not working!" He said "Yes, you are," I said "That's crap and you know it!" I have not gotten any dish soap in this dishwasher. He got up, slammed the top rack back in, slammed the door to the dish washer and said "I am leaving!" I said, "That is crap and you know it. You can't fix it so you're blaming it on me." As he was leaving, I said "I'm sorry you weren't able to figure out what is wrong with it!" He left.

As I was retelling this to customer service and Home Depot, where I purchased it, I realized, could it be there were suds because he told me to always use about ten times more detergent than suggested in the manual? What an **. The dishwasher didn't work before I started using all that soap, because in the beginning, I was using the amount suggested by the manufacturer.

Inconvenienced to the max! A family from out-of-town at my house for 9 days, hand washing dishes! I had to schedule 16 hours of my time with "because of he'll be there anytime between 8 and noon!" Now, after today, I am so freaking upset that this ** has the nerve to tell me it's all my fault! He needs to be replaced! And my dishwasher needs to go to the recycling bin. Now, I hope home Depot calls me back with good news. My 90 days are not up! If they won't return it, I'm out $700. That is a lot of money these days and I don't have another $700.

I purchased a dishwasher in September '08 and have had five service calls since then and it's still not fixed. I sent all documentation to LG for refund or replacement and was denied. LG states the washer is fixed which is not correct according to us or the service centers. LG says the service centers say it is fixed when if fact the service centers says there is nothing else they can do with the dishwasher. Customer service is appalling, rude on the phone to us as well as with the service people.

Door latch assembly failed before 3 years were up, but after the 2-year warranty. This is a cheaply made plastic part for an expensive dishwasher. The replacement has been reinforced so obviously, they know there is a problem with this part. They choose not to alert anyone about this and hope you go barely out of warranty before you have to replace, so they don't have to and don't do a recall. Amazing that you can spend a lot of money for an appliance and the simplest part fails and does not allow the dishwasher to operate at all. Repair cost $112.08 and numerous phone calls and faxes to customer service with no results.

I bought five LG appliances in November of 2005, and we have had the dishwasher repaired twice. I replaced two drawer covers, one shelf, and currently have two broken door closer clips on the refrigerator. I took the front loading washing machine apart to clean the build-up of gunk on the drum and inside the plastic seal around the drum. Our microwave shorted out on the rack that came with it and left a burn mark on the interior of the unit. Luckily, we bought a Jenn-Air stove. I found the class action lawsuit for the front load washer after I googled "LG appliance lawsuits." I hope there are more lawsuits for the other appliances. We spent over $6,000.00 for the five appliances and have had nothing but trouble. We are very unhappy with LG.

My LG dishwasher ouit after 15 months. The original warranty was 1 year. I opened up the door and found the control circuit board had a burn mark on it so I called a distributor and ordered a new one to install. I installed it and it burned up immediately as soon as I put the circuit breaker back on. I called LG customer service again and they told me I had to get an authirized srvice tech to find out what was wrong. Through my conversations with him I found out there was a service bulletin sent out on my particular model, about a faulty wiring harness the company said had to be replaced if they got and service calls on this model.

This $800 dishwasher will essentially cost $130 per month for the six months it was properly functional. Internet research regarding this model (LDF6810) reveals multiple consumer compaint of issues identical to mine with unacknowledged manufacturing faults or responsibility on the part of LG Corporation.

We purchased an LG dishwasher from Home Depot. Less than 3 months after purchase the pump went bad. LG sent out a repair guy and fixed it. Six months later that pump went bad. LG again fixed it. I wrote a letter to LG with copies of the work orders asking that my warranty be extended. They said "NO". One year after the second repair that pump went bad. It sat for 6 months and then I asked my son to fix it. We ordered a new pump from an LG dealer and he installed it. It worked for 2 weeks and then the "OE" signal went off which means it can't drain and a burning smell started coming from the dishwasher.

We spent $800 on this dishwasher and less than 3 years later it is ruined. We now are out a dishwasher and I am recently laid off so we will be doing dishes by hand for a while. I will NEVER EVER buy an y LG products again.

I purchased an LG dishwasher from a Best Buy Dealer. It was said to be one of the quietest dishwashers out there. It is so loud it hurts my eardrums listening to it's screetching. The motor has been replaced twice now. It stopped working 2 days before the 1 year warranty expired but their customer service said since it would take longer than 2 days to get their repairman out to fix it that it would be beyond the warranty date! I really just wanted my money back because this was the most expensive dishwasher on the market. We bought it thinking if we spent more money we'd get a better product. I hate doing dishes so I am willing to pay out the nose to avoid doing that. Now I'm sitting here with a crappy dishwasher that didn't last even a year and screetches at me all day long.

The only economic damage is that we are out the 800.00+ dollars we paid for this hunk of screetching junk. I just wish there was a way to warn other consumers that this is happening. When I read the complaint website out there for the same product it seems that everyone's motors are going bad. The repairman that was contracted out by LG said that he has replaced a LOT of motors on this particular model. I don't feel that we should have to pay for their mistakes.

Purchased LG dishwasher 3/31/07 from Best Buy, and within 18 months had water problems. The door leaks, and the technicians recommended by LG have had trouble finding the source of the leak. In January of this year, the appliance was not cleaning at all, and the tech removed the bottom of the DW and found the entire motor area was corroded and rusted, even the electrical connections. He said he could order the motor parts that were not functioning, but it was no guarantee that the connections would continue to work or for how long.

He basically said it was not repairable, however he did not write that on the work order. He replaced the parts and it was working alright but continued to leak from the door. Another tech has been out twice, replaced the inner door parts, yet it continues to leak, and my wood floors are showing the damage, even with towels covering them up. I have complained to LG and Best Buy, where the unit was purchased, to no avail. The appliance is under the 2 year parts warranty until 3/31/09. I just think that for $700, a dishwasher should last longer than 18 months.

I've wasted days off work waiting for repair people, the appliance does not work properly, and my wood floors are being damaged. I feel LG should replace the entire unit with one that works as it should.

I was told if anything happen to this dishwasher no problem LG will take care of it Ive been washing my dishes by hand, and have a dish washer that cost 700.00 Thats junk, the repair man has worked on and replaced parts. I want something done I shouldnt have to try to baby a dishwasher for it to wash dishes. Now I have a LG frige that we payed 2800 dollar for what if it has a problem am I going to get more run arounds.

I bought a brand new LG dishwasher 2 months ago. It has never cleaned the dishes adequately. Dishes come out as if they have never been washed. LG has been out 4 times and they claim nothing is wrong. There only resolution they offer is to send another service person out but tell me if they find nothing wrong they will charge me. Thi company has no concept of customer service. LG Sucks!

I am out of work and I am stuck with a dishwasher that doesn't wash dishes. I am going to have to get rid of it and buy a different one.

We purchased new an LG Model dishwasher from a local appliance store in Feb 2006. On about 2/3/09 the washer stopped mid-cycle, flashing an LE signal. We contacted LG and obtained a number for a preferred service vendor, Ace Appliance. They came 1 week later-of course we had to be available for nearly 1 day for them to come. They opened the front panel. I watched, noting that several wires were burned out and melted together, charring the surrounding insulation. The repairman cut the burned portions of the wires, separated them and spliced them together.

The washer still did not function. He advised that it needed a control unit part, which needed to be ordered. Apparently the part was under warranty. The repair costs for that day and the return visit would total $334.00 he advised me. The part arrived 1 week later, Ace Appliance returned, costing us another day, and the part was installed. The machine did not work. The repairman had a lengthy discussion with his parts manager and apparently with LG. It was the wrong part for this model machine. Another part had to be ordered. That took another week.

The part arrived, the repairman came out-another day off work- installed the part, ran the dishwasher, declared it fixed. We ran the dishwasher the following day and it stopped mid-cycle and the LE light came on. We called Ace Appliance back. They came out again-another day of waiting for the repairmen. He indicated he thought it might be the housing unit now. A later call from Ace Appliance advised us that the new part would now be an additional $679.00 for labor and parts that are no longer under warranty.

At that point we contacted LG to request assistance in resolving this. We are a household of 2 people with minimal use of a dishwasher. As it is merely 3 years old, we did not anticipate to spend MORE in repair/parts than the originally cost of $779.00 LG responds that they have consulted with upper management who informed (that they) will not be able to accommodate your request with assistance in getting the unit repaired and or replaced.

We hold (LG) liable for this malfunction and potential hazard, as well as the out of pocket costs. In addition, the preferred service vendor? Ace Appliance has taken no responsibility nor provided any intervention in this issue. They have collected the charged labor fee of $334.00 for splicing a few wires and incorrectly identifying the issue to begin with. We will endeavor to seek resolution and to post our complaints to any available consumer interest.

We own an operate a group home. We bought LG dishwasher in sep of 06 paid over a thousand dollars for this piece of JUN. the three years we have had it all the lettering has worn off the front panel (TWICE). we now have the cut out from [the] manual scotch taped to the front. so we can operate this! The wheels fall off the racks constantly. the door leaks water all over the floor, and now we are waiting once again (5th time in three years ) for the service man to come out (in 2 weeks) to look at the machine and tell us ooh yeah, she's broke. You're gonna have to wait 2or3 weeks for us to order your part.

I usually buy all my applances at Sears I notice they don't carry (LG) lousie goods. I will never buy another product of [LG] again! I'd do my dishes by hand. My extended warrentie runs out in a year and a half so then I truly will be stuck with a [bad product]. I'll be in the market for a new dishwasher I'm sure! MORE THAN MAD

LG is beyond terrible! We paid a lot of money for an LG dishwasher and fridge for a home we are fixing up to retire into. The dishwasher started leaking immediately! My husband spent hours on the phone with Home Depot (where we purchased them) and made many other calls only to find out that LG has NO WARRANTY SERVICE in our area! So, my handy mechanical husband finally fixed the leak himself.

When the dishwasher was only about 2 years old...meaning about 6 months of actual use at the most since we only used the house on weekends, the motor quit completely! After all the many many hours of grief we'd already gone through, my angry husband took the dishwasher back to HD. They said they would give us some kind of credit (not enough!), so my husband said if they did not give us another dishwasher, (from a company which actually honored its warranty) then he would dump it in front of the store, take a picture for the newspaper, and the story would read how HD does not back up what it sells. Guess what? We got a new Maytag dishwasher. However, our LG fridge's icemaker has never worked right, it leaks water into the freezer and the crush ice does not work, so who knows how long it will last.

We lost countless hours of our time, more grief than we want to talk about, and had to threaten Home Depot before we got them to rectify the situation. What I really want to do is to get the word out there so people do not buy LG and have to go through what we did (and are).

I purchased a top of the line LG dishwasher for my new home under construction in July of 2005. It was installed by Febuary of 2006. It worked pretty good (other than the hybred drying system doesn't do that great a job) till January of 2007. When it totally stopped drying at all. Also the rinse dispenser stop working and the rubber gasket on the bottom interior of the tub swelled up, became all spongy and distorted and didn't allow all the water to drain out properly. Without the rinse dispenser working the detergent doesn't completely dissolve and leaves a white film on everything if I don't completely hand dry completely everything.

Also had to replace the clips that hold the prongs for the upper and lower racks as they are cheap plastic that break under the weight of the dishes. (Even though the racks themselves are nylon with a five year warranty) The clips didn't last 6 months. I called LG to complain about the lack of quality but since their warranty period starts from date of purchase not use, they couldn't help. Unless it was the control which has a five year warranty.

Had their authorized service person out who didn't test anything he just listened to my list of things wrong with it and started naming off all the parts it likely needed. He never actually tested any of the parts to see if they were the cause of the problems. Well when he got done suggesting parts you could of built a new dishwasher and the parts he stated were around $300 plus his labor and a service call. Total bill would have been $500-$600 for a machine that didn't function for even a year!

It cost $950 for a lot of fancy metal. It holds a lot of dishes and operates very quietly but it doesn't do the job I bought it to do. This is a major appliance at a major price, but it didn't have the durablity of a $20 coffee machine. I'll never buy their product again and I warned off other family members who almost made the same mistake.

I'm out the $950 plus tax and delivery that the product cost. I'm out the service call, and now I'm out a dishwaser unless I pay $500 or $600 more for this same piece of junk to be repaired or spend another $800-$1100 for a new replacement. Major appliances used to be counted on to last at least 5-10 years but less than a year is just a plain rip off.

In March of 2006 I purchased an L G didhwasher. OF all tlhe appliances I have purchased, this LG has been the least reliable. The old GE washer I replaced did a better job washing the dishes. I bought this lemon on the recomendation of Home Depot. I was told that this was a top of the line dishwasher comprable to top of the line Bosch, GE, etc. Years later, I now know that the Home Depot salesman earns an extra bonus when he/she sells an LG appliance.

IF you need parts, you must order direct and they are shipped from Korea. The company does not allow any local distribuer to stock their parts. Which is another reason to never purchase an LG product.

My LG dishwasher 5811ST is only 1 year old and has had to be repaired twice. Just out of warranty, it now has an error code LE that is not listed in the manual, the washer will not run for longer than 2 minutes, and this item NEEDS TO BE RECALLED. I've gone online and seen hundreds of other people with the exact problem.

LG customer service couldn't help since I've had the washer just over a year (warranty is over) so all they would do is give me a phone number of a local technician. When I called the technician they were clueless, asked for my work order and had no information based on the code not being in the manual. The equipment is defective and needs to be recalled if so many people have the same problem. The repair bills are more than the price of a new unit.

We purchased an LG dishwasher in January 2008 from Home Depot. Less then five weeks from the purchase date the drying cycle in the machine malfunctioned, so we called LG, and two weeks later an independent service man came to look at the problem, and said he would have to order a part inorder to fix the problem. He returned in two weeks and fixed the problem.

Two months later the machine started to leak, so we called LG again and in ten days another service man came by and said that the machine needed a new rubber gasket. Two weeks later the service man returned to install the gasket. The machine worked fine for three weeks, but then started leaking again. I called LG and explained the problem, and asked about replacing the machine. They said they would consider replacing the machine, but we must send them all the receipts for the work done on the machine up to that time. I asked my wife about receipts, and was told that she received nothing from these independent contractors.

We are now in the process of getting paper work from the service people that worked on the dishwasher. We are waiting to get the paper work and have'nt been able to use the dishwasher for the last ten days. I hope we can get a new, and problem free dishwasher so we don't have to continue living with this poorly built machine. Why does'nt LG require their service contractors to give receipts to customers when service work is completed?

Purchased a LG dishwasher on 4/27/06 the dishwasher stopped working in Feb of 08...I have been trying to get it fixed since. I have had a service man to my house 4 times to replace 4 different parts and still it does not work. I cannot seem to get anyone on the phone to help me at LG. Their customer service dept is rude, dismissive and unresponsive. I would think that a $800 dishwasher would last more than a year.

I was told that the parts were under a 5 year warrant and yet I have receive absolutely NO help from LG. I have even written a letter thier company president and still nothing! What more can i possibly do? This situation has now gone on for almost 8 months... i think that i have been more than patience! Regards LG very disappointed customer.

situation still pending for more than 8 months!!!! Still not resolved.

Bought an LG Dishwasher in July 2007 from Best Buy, motor went out on it in July 2008.Called before 12 month Best Buy warranty ran out. Tech came out on 7/26/08, said motor was burned out and ordered a new one. They would contact us when part was in. Got a recorded phone call about a week later that the part was in. We had a major event that week, so I called the next week (about 8/6) and was given an appointment for 8/13. Waited from 7-9am like they tell you for technician to call to tell you what time they will be coming. No call came.

By 10am I called 1-888-BEST BUY, and they said the technician should not have been scheduled for that day because he was unavailable. I stated that I didn't care if it was the same tech, just get someone here today. They said they could not and offered an appointment for 8/21 (8 days ahead). I said this was unacceptable and asked for a supervisor. Supervisor eventually said she would move the appointment up to Tuesday 8/19 (today). No call, no show again. At 9:02 called Best Buy customer service again at 1-888-BEST BUY (I don't advise doing that unless you have a big block of phone time available, as the usual wait was 16-31 minutes on hold). Customer service Shannon said she couldn't reach the technician line because of an update, but someone would call me back.

By 11:02, no call came, so I called back (held until 11:28) when I spoke with CS person, Ramey who said she couldn't get the tech branch on the phone, but someone would call me back. I asked for an alternate phone #, and apparently there is none. At 1:12pm, NO CALL again, so I called BB CS and spoke with Amy (I reitterated the entire scenario once again). Amy put me thru to Ella, supervisor who told me that the "system updates" on the tech phone system took 24-48 hours to complete. Of course I had a set of questions after that like: How often do you do this update(obviously not daily...) and "What if there was an emergency? You have no way of getting ahold of that entire department?" Ella said no, and apologized for the misunderstanding (really an omission of information by the CS reps).

Ella could not provide me with another way to speak to anyone higher up, but while I was on the phone with her, I had googled Best Buy headquarters and confirmed that phone number with her. She sounded very sad and sheepish (how sad that they have to field phone calls like this all the time). SO... I called the Corporate HQ at 612-291-1000 and was put throught to Drew Schreiber who assurred me he was not at the 888-Bestbuy number. I told him my story and he listened kindly. He put me on hold and came back.He had spoken with the tech dept. Apparently the last new appointment never made it thru the system (it was probably too busy updating itself all these days to be updated...) and the tech didn't know to come to my house.He verified that the part was in - SO...he gave me a new appointment for 2 days from now. Drew told me to call him personally if the tech doesn't call or show. I said I would be calling him at 9:15 am if there was no call from the tech.

Conclusion: We had trouble with Best Buy service 10 years ago with some applances. I told my husband that I did not want to buy this dishwasher at BB for this very reason, but I gave in due to the reasonable price. Now, having regrets about it doesn't change the fact that we did it. IF ANYONE READING THIS HAS NOT YET MADE A PURCHASE FROM BEST BUY THEN TAKE HEED! Look around elsewhere, even a more expensive local appliance store would be worth it to not have these headaches. I will update as to what happens two days from now-SHOW OR NO SHOW. 2 lost days from work, could be three if you count my husband's day off for the first visit. Dishpan hands from doing dishes by hand for 3+ weeks.

I purchased a top of the line LG dishwasher 8/22/05 for $1234.61. An error code came up on the control panel in June '08. A repair man came out and looked at it and told me I needed a new motor. He ordered it. Two weeks later he came back and installed it. The dishwasher still did not function. He told me I needed a new control panel. He ordered it.

Two weeks later he installed it and the dishwasher still failed to function. He told me that LG wanted him to order 2 more parts and replace them. He also said that he couldn't charge me because he didn't fix my dishwasher. He said that he was losing money installing these new parts and not fixing the machine. He told me that he believed that they were going to recommend that he order and replace parts until the dishwasher worked.

I have not heard from the repairman in 3 weeks. I have been without a dishwasher for 2 months and I want to be refunded.

Two weeks later he installed it and the dishwasher still failed to function. He told me that LG wanted him to order 2 more parts and replace them. He also said that he couldn't charge me because he didn't fix my dishwasher. He said that he was losing money installing these new parts and not fixing the machine. I told me that he believed that they were going to recommend that he order and replace parts until the dishwasher worked. I have not heard from the repairman in 3 weeks. I paid over $1000.00 for that dishwasher and I want to be refunded.

Purchased LG Dishwasher. Two days after warranty (one year) expired, dishwaher failed. LG offered to fix the dishwasher. My husband had to diagnose the problem, as the service tech wasn't able to do so. A new drum and new motor were installed (basically, a new dishwasher). Within three months, the dishwasher stopped working again. LG would not do anything about this. We replaced the dishwasher with one that WORKS (another brand).

Purchased TROMM Washing Machine one year ago from Home Depot. LG sent a representative out, who spend less than one minute examining the washer before he announced he knew what the problem was. It has been three weeks, and the rep has not contacted us, and our washing machine is, according to the Rep, a fire hazard. We were prepared to pay for labor (the particular part is still under warranty - if this is, indeed, the malfunctioning part).

We are ready to purchase a new washing machine - believing it will save us money over time. I would like LG to pick up their substandard appliances (the WORST I have ever owned), and refund my money. I believe their product is so inferior, they should take back their garbage and refund consumers' money. I will NEVER buy an LG appliance again. I have yet to own one that worked over one year! This is the worst.

Economic Damage: Dishwasher: appx. $700. Washing machine: appx. $1,500. Floor in laundry room: appx. $300. Clothing: appx. $500.

We have had multiple problems with our LG dishwasher. It arrived in a damaged box and the shipper wouldn't return it. There appeared to be no damage so we installed it. It leaked on our new wood floors. The repair service LG sent was marginal at best and it took more than a month to resolve the problem. After that was resolved and we could use the dishwasher I learned that it did a poor job of getting the dishes clean.

We have suffered through with the poor performance until now, when the spinner under the bottom rack stopped working. We have not yet owned this dishwasher a year and I'm ready to replace it with a more reputable brand.

My husband and I thought we were purchasing a high-end appliance, but we now feel we just washed $1000 down the drain. There are a couple of other issues as well, the inside of the washer develops a horrible smell between runs and the rinse agent dispenser does not appear to be working and may never have worked as far as we can tell. We have decided we will not purchase other LG products based on this experience. For the record - I have tried to contact LG via their website and every time I try to send, an unknown error occurs and my message fails.

Purchase price of approx $1000

My husband and I updated our kitchen and replaced all our appliances with LG appliances in July 2007. Since November, 2007, we have had repairmen out 4 times for my dishwasher. The motor has been replaced twice and we are still having problems. Now, (June, 2008) it is leaking. A repairman is due out again this week.

Now we are also having problems with the ice maker on the refrigerator. This will be the third trip for a repairman to make for this problem in the past month. The ice maker is supposed to make between 120-150 pieces of ice a day and we are only getting about a third of that. The repairman even replaced the ice maker on his second trip. The water pressure is the same as it has been since we installed it. We have to keep purchasing ice and that is inconvenient and costly over time.

I would never recommend LG products to anyone because of all the problems we are having. And their service department is a joke. Trying to talk with a service rep is like talking to a wall most of the time. Either they don't understand English or are intentionally obtuse. When I call Customer Service to complain,I get nothing but excuses. And never am I allowed to talk with a manager! I am very disappointed and disgusted with LG appliances, to say the least. And my problems continue!

When I call Customer Service, I spend up to an hour on the phone. I have fibromyalgia and arthritis and really don't feel like talking on the phone for long periods of time as well as having to go to the store (using expensive gas) to buy ice and also waiting around for a repairman to show up. I am totally frustrated with the whole process and wish I had never bought these appliances!

I purchased an expensive LG dishwasher(720 $) in April, 2006, at Home Depot in Germantown, MD. Already the motor is broken. And water damage in my house is large.

Water was pushed through the ceiling into a downstairs bathroom, forced through a ceiling vent. Repair for dishwasher is at least 375.00$. Ceiling has to be ripped out, wiring has to be replaced,, vent replaced, ceiling repaired, repainted. My contractor estimates it between 650$ to 850$.

I bought a dish washer and it was suppost to be a top of the line. from best buy on 1/26/2008. It was a display unit but never been used. It was a grat buy or that waht I thought then The model No. LDF8111ST. It has never worked correctly. It was always down waiting for a repair. I get the Error "IE" and will not work. LG through the Warantee repalced Control Board, Water Guide Assembly, Another Circuit Board and taped burned wires and still not fixed. LG send another repair firm and said you need to replace the motor assembly, Inter door Assemmly and Wire harnese. That was not done yet, parts are on order. I think the door insulation heats up and causes the wires to melt and messes every thing else. That wht the reopair man told me unofficially.

I called LG many times and are not standing behind their product. I think the Dishwasher is defective and LG are not making a recall of their defective product. I went and talked to Best buy and will not do any thing about it. It may cause fire. The wires were smelling burning smell. It may cause fire. The wires were smelling burning smell.

Bought an LG dishwasher with extended warranty. My machine is over a year old, so the worthless extended warranty through GE took effect. It has been a nightmare. It is now June 23rd and the machine has been broken down since 11 May. LG does not have a replacement pump. Go figure......

We paid $829 for this stainless steel dishwasher. 1.5yrs later it is leaking all over the floor. Inspection of the machine shows a seal that is very faulty and cannot be replaced/repaired. It is clearly a design flaw. Water leaks from the door and this seal is basically shoved inside the bottom of the and does not appear to be afixed to anything. We took the door panel apart 3 days after we stopped using it. There was signifcant condensation inside the door and all electrical parts were wet. There is also major amounts of corrosion on non-stainless steel metal parts inside the door. This implies that the door has been collection mosture for some time.

We researched on the internet problems with these washers and the volume of problems similar to our (leaking) and with other parts of the DW was amazing. We also found that these leaks cannot repaired and some people were spending in excess of $500 for technicians to come and fix the problem. Please contact me soon because I will be throwing this DW out and you may want it for evidence.

On 9/24/2007 I purchased an LG gas range M937 from Home Depot and an LG dishwasher. The dishwasher does not dry the dishes and the stove top is impossible to clean. Do I have any recourse open to me? Is there perhaps a class action lawsuit? Or will the company help?

I actually avoid using these all important appliances by substituting my micro wave and toaster oven when possible. I handwash my dishes. A total waste of money.

I recently remodeled my kitchen, including the purchase of all new appliances, through Home Depot. The services I received through Home Depot were excellent. The only problem I had was with my new dishwasher. It did not work right from the start. It was model #LDS5811BB made by LG. It showed an Error for drainage on the display. Additionally, the dishes I had attempted to wash in the bottom rack all fell over and the rack did not slide out easily. It was difficult to position drinking glasses in the top rack.

Home Depot came out and checked the installation which was found to be correct. At that point I read reviews on this model dishwasher on the Internet and found that others had the same problems. Home Depot listened to all my concerns and agreed to let me exchange the LG dishwasher for another brand. I am glad that I was able to read reviews on the Internet to support my complaint to Home Depot.

I was inconvenienced by the outcome of my LG dishwasher purchase. I am glad that I am able to advocate for myself when I have consumer problems. I am concerned for those who would not have this ability,who would purchase an LG dishwasher and be stuck with it. I hope my review helps others to make a good decision when shopping for a dishwasher.

We purchased a top of the line LG dishwasher energy efficient from Best Buy. 1yr/3mos later the pump/motor has failed and needs replacement. We called Lg and found out that of course it's no longer covered for labor but parts are still covered. The company recommended a local appliance repair company which costs $92.00 to come out to the home and confirm the problem and now they need to order the part which takes 7-10 bus days and then we must pay for the labor which costs around $70.00.

DO NOT BUY LG, it's not worth the price. I did call LG and filed a complaint but customer service will not do anything for you. Be a smart consumer and learn from our mistake research and you will find that we are not the first consumers to complain.

No dishwasher for 2 weeks

Purchased an LG Dishwasher from Home Depot in May of 2007. Right away the dishwasher quit working. Called LG since it was under warranty. It took over 3 calls to get LG to finally get a repair technician to our house. When the repair technician came he ordered a new part according to the error code being displayed on the Dishwasher. It took over 3 weeks for the part to arrive. Technician replaced the part and the dishwasher still didn't work. The technician determined that the dishwasher was non repairable. Took another 4 weeks and a half dozen calls to LG to finally get a new dishwasher. After a couple months with that dishwasher we noticed the side wall was separating from the dishwasher and the rack was catching on it everytime you tried to push the bottom rack back into the dishwasher after loading.

Called LG, after a couple weeks and more calls they finally sent a technician. The technician determined the dishwasher was non-repairable. 2 more weeks and another half dozen calls to LG, LG agrees to replace the dishwasher again. Now comes the really ugly part! The third dishwasher arrives and when the technician arrived to install, he first pulls out the defective dishwasher and discovers the dishwasher had been leaking from the separated sidewall and had ruined the maple floor behind the dishwasher. We could not see the damage from the front but once we got the dishwaher out, not only had it ruined the flooring but had penetrated the subfloor for a length of about ten feet and there was alot of mold underneath. The damage may not have been this bad had LG responded quicker to the defective dishwasher.

Called LG told them about the problem, got a case number and they sent me a form with instructions on how to file my claim. I followed the instructions to the best of my ability, but had to have the repairs done immediately since my kitchen was completely torn apart and there was mold present. Also 2 contractors told me they could not bid the job(which LG required) since they had no idea to the extent of the damage until they took out all the cabinets to see how far the water and mold had traveled. Over $2000 later my kitchen was repaired and new dishwasher (#3 in a 8 month period)was installed. Sent LG photos of the damages, copies of the bills in January. It is now the end of April and I still have not been contacted by them. The number on my claim that I am told to call is a fax number and I can't get a person on the phone. I have emailed and been told that my claim was transferred to there PLI department and would be contacted shortly. NO CONTACT

$2,292.97 in repairs. Not sure about any health problems from the mold, which there was alot of. I understand that those issues can surface later. Am scheduling someone to check the mold levels in our home. I have also spent hours just trying to get someone from LG to call me back to tell me the status of my case.

We purchased a LG dishwasher in December 2005 from Home Depot. The first one delivered had a damaged door when we uncrated it. LG customer service gave us the run around, but finally Home Depot ordered a new one and took away the damaged one.

In March 2008, two months after the warranty expired, the dishwasher started leaking around the door. The gasket on the inside of the tub was deteriorated. We have used only Casade dishwasher detergent and Jet Dry rinse since we bought it. There should be no reason for the gasket to be in such bad shape.

If the door continues to leak then it will eventually harm our hardwood floors in the kitchen. We paid $1000 for what we thought would be a high quality, low noise dishwasher.

I am writing this letter to express frustration wih LG brand dishwasher. I am not sure if my anguish is as a result of not knowing enough information about dishwasher. That being said I am a homeowner (18 y) and I never had problems with other dishwasher I had it in the past (GE, Maytag brands). The new one that I purchased (via Homedepot)looked good initially then started with lot of problems that includes inefficient washing and inept drying at the end of the cycle. We also noticed that it skips cycle.

When we complained they (LG) arranged for technician (who come at their convenience and at inconvenient time, that requires you to take off from your work) to stop by our home. Sorry to say that they came, they saw but did nothing. One of them actually replaced circuit board and other then one lectured us on the importance of water temperature, soap and rinseaid. Neither helped us and the problem is not solved. Am still awaiting the arrival of the third technician. Suffice it to say that LG claims their product as energy saver- but, my point is it saves the energy on the machine but not on us !

(

Spent another 800 dollars on a dishwasher that I can only pray will work. I am sure because the Home Depot is uncooperative my blood pressure has gone up along with my stress level.

I purchased an LG dishwasher (LDS5811ST) in January of 2006. As a bachelor who is out of town extensively on business, the unit has seen only light duty. In February of 2007 I got an error code and had to have a rep service the dishwasher. In all he came out SIX times to repair the dishwasher. Now, in February 2008, I am getting another error code and I am told it is the main motor. I contacted LG to see if they can explain why this unit has been so repair prone and if they can do anything to help repair or replace this unit since I have had to have it repaired so many times. They have refused any kind of assistance or explanation why I have had so many problems with this dishwasher. I wanted to know if there is any recourse to getting any kind of help in repairing or replacing this unit.

Cost of dishwasher, installed, $900. Cost of service and repairs so far, $300 (Haven't had the unit fixed for the last problem yet).

My wife purchased a LG washer and dryer about a year ago and from the first load on the washer when in spin cycle vibrates so that I'm afraid of damage to the floor structure. I shored up the floor from underneath but that did not help. Also it takes forever to complete a wash cycle. We tried to get help from LG , but gave up.

We purchased a LG dishwasher from Best Buy in July 2006. The tines on the basket started to break off, it would make a high pitched whistled sound with the sanitize cycle, and it failed to dry the dishes. On Oct 21, 2007, it quit working and an error code (LE) showed on the LCD display. We immediately called LG customer service who gave us a complimentary extended warranty and scheduled us with an authorized service company (At Your Service, Kansas City, MO). When the serviceman arrived, he knew exactly what the problem was. This particular LG dishwasher is known for problems because the glue used inside the door corrodes the wires. The parts were ordered, and the date for delivery of parts was given by LG as Nov. 21. On that day, one part was determined back-ordered, and it was scheduled to be delivered Dec. 23. In the meantime, on Dec. 10 we complained to LG about the length of time it was taking. That same day, Agee (customer service rep) called us back and said we would receive a completely new dishwasher within 2 weeks. All we had to do was fax the receipts.

Well, on Dec. 14, I called 3 times and finally spoke with a Heather, a supervisor, who informed us that we would not receive a replacement dishwasher because we had purchased it as an open box discount. Of note: when we purchased the dishwasher at Best Buy, we were assured that we would receive the complete warranty. On Monday, Dec. 17, I spoke with another supervisor, Freddie, who told me that LG has a deal with Best Buy that they are supposed to allow returns of open-box discounts, and LG then reimburses Best Buy. I was told by Freddie that I would be able to choose whichever dishwasher I wanted at Best Buy. When I got to Best Buy, the manager and sales rep had never heard of such arrangement. They investigated further and determined that what Freddie claimed was not true and some other Best Buy stores had taken back appliances, only to be stuck with non-functioning items, and LG wouldn't reimburse them. Another dead end.

Dec. 23 came and went, no part--date changed to Dec. 28. That date came and went, and now the promised date was Jan. 6, 2008. No part. Next promised date, Jan. 13. At that point we gave up, realizing this is a losing battle, with no end in site for when this part will actually arrive. We now just purchased a Maytag, and pray for better results.

Dishwasher price: $599; 3 months of hand washing dishes (including bottles and sippy cups) $1350 (rate calculated based on current housekeeper rate in Olathe, KS); 14 phone calls to LG to follow up x $30/hr (telecommunications supervisor 1 rate in Olathe, KS)= $420. Total economic damage: $2369.

We purchased the top of the line LG dishwasher which stopped working within 6 months. It is in Warranty, and the service person said that the motor had to be replaced and is a known issue with LG dishwashers. We have been waiting for a month, and there is no indication when we will have the dishwasher repaired. LG has been very unfriendly - zero customer service. LG is despicable!

Living with 3 kids and no dishwasher for more than a month and over the holidays, has been very trying!

I purchased an LG dishwasher from Best Buy for $800.00. After 3 service calls they replaced the unit. The replacement totally died after 18 months. What a piece of junk!! We also purchased a LG washer and dryer for $2300.00. The washer has been serviced 3 times!! We have to leave the door open on it because it smells so musty!! You can only use a towel one time before you was it because it smell like the washer after it gets wet!

After spending almost 800 dollars my daughter and I have horrible dishpan hands.

I contacted LG in September 2007. They said, that since my warranty expired 6/25/07, there is nothing they can do. I, on the other hand can buy a new door for $441.00 (I can buy a brand new dishwasher for that price!). I beleive that a major household appliance like this, under proper care should last a lot longer than two years. If this is a quality product as LG claims it (certainly priced high enough to make one beleive), LG should stand behind their product.

I bought an LG dishwasher for $1,050 about 2-1/2 weeks ago. It never has run once. The code shows that there is a problem with the motor. It took a week to get anyone to look at it, and after another week, the part is still not in, and the appliance repair can't tell me when the part will get in. They informed me that LG doesn't allow the appliance repair part centers to stock parts. Sometimes they have to be shipped from Korea. Once the word spreads about LG, I expect they are going down.

We purchased a LG diswasher in December 2006 at Best Buy. I used it twice and it never cleaned my dishes. So I called Best Buy they sent someone out here and found out it was a bad motor. I was concerned it was a lemon so I asked for a new dishwasher. They delivered a new one a few weeks later. The diswasher is loud it cleans terrible and a month ago the motor went out again. So in 9 months 2 different diswashers, motor went out in both. I would like my money back but that doesn't seem to be an option. I spent $800.00 on this diswasher, definetly didn't get what I paid for.

13 days ago April 26 same thing happened again. Still waiting on fax from LG to appliance repair company.

I purchased an $800 stainless steel dishwasher on Nov. 26th 2006 and by the end of March 2007 it was not working. The code came up the thermister was not working. I called the customer Service line where they scheduled an appointment with a local service company and told me to call them on Monday to confirm my Wed. appointment which I did, only to find out that LG had no access to their appointment books, they couldn't come out until the next week!

I waited, then they came out, yes it was the thermister, which then was ANOTHER weeks wait time for the service company to come out for the repair once the part came in. The repair company comes out, only to find out LG sent a DEFECTIVE thermister to replace the original defective thermister.

I called the customer service line to see if they could overnight the part considering I had already been hand washing dishes for 5 weeks at this point while my $800 dish washer that is less than 5 months old just sits there, and was told they couldn't do that. I argued with the rep and he transfered me to the parts dept. where she told me they could over night the part, transfered me back to the CS rep and he hangs up on me!

Purchased LG dishwasher from Home Depot. LG offered $50.00 rebate. The sales person said that they are good dishwashers but you may have a problem getting your rebate, said they have had several complaints from customers not receiving them. She was right. We mailed it in and the rebate paperwork said not to contact them for 8 to 10 weeks about your rebate status.

So we waited and when our rebate check was past due we contacted the rebate center and they said we don't have any record of receiving it. So then they asked if we had a copy of the rebate, we e-mailed a copy to them and then they said that it had now expired and they couldn't honor it. They don't respond to e-mails and won't return phone calls. I have asked to forward my e-mails to upper management with no response and my phone calls don't get returned. I hope LG enjoys spending my $50.00 because it will be the last LG product that I buy.

Purchased LG dishwasher on 01/03 and by 03-13 I have had two major problems: 1. the door latch did not latch and a repairman was called and the problem corrected 2. two weeks later the wash motor burned out and again the repairman was called.

Because the dishwasher was only 2 months old, I wanted a new unit. LG customer service is difficult to deal with: continuous lies, refusal to let me speak to a supervisor, and overall rude behavior. I was told the motor could be repaired so therefore I could not receive a new unit--unbelieveble a new motor on a 2 mo. old appliance!!!

800.00 spent for two weeks of successful operation. Extreme frustration!!!

Purchased LG dishwasher from home depot, after 1 month began to leak, it took two tries to fix and then they replaced entire dishwasher. A couple of months later dishwasher would not complete cycle and went thru 8 weeks of troubleshoot and repair, but when they fixed cycle problem LCD read out wouldn't work. They ordered the part and I waited 2 months to make my appointment because I was sick of the repair people and now they won't fix because the warranty has expired. Just a $1000 piece of junk! Who wants a stranger in their house on a weekly basis for 16wks or more? I'm done with LG forever!

I had to keep towels in front of dishwasher for the first 8 weeks, then with the second problem it didn't work at all so I had to wash dishes by hand for 8wks, and then with the third I have no idea how long the different choices of cycles run for-which is a convenience-but I paid $1000. Also, stayed home at least 16x waiting for repair man,some which resulted in a loss of income and rest just a huge inconvenience.

I purchased an LG dishwasher on 2/22/06 and it all but stopped working on 2/22/07. Water remained in the unit and the washer was not operational.

Customer Service was sub-adequate, the LG Service department blatently lied on not one but two occasions. Finally, the repair man came and replaced the motor, the fan, the circuit board and all the little shoddy plastic wheels that hold up the racks. All this for a unit that was just 1 year old. When LG customer care finally answered my email they just said "thanks for contacting us but your machine is out of warranty". Nice, real nice.

We purchased an $800 LG Dishwasher from Best Buy in Chico, CA in Sept.05. We had problems with it starting 2 weeks after we had it installed. Best Buy was useless & LG even more so. It is virtually impossible to have anyone service an LG product and totally impossible to get LG to help you in anyway. LG techs are rude over the phone and you get the same run around each time you call that they will call you back with a service time and never return the call. LG's all time excuses' seem to be the same after seeing other complaints from frustrated LG buyers. I will NEVER buy from Best Buy or purchase another LG product again.

The dishwasher is 14 months old and needs a new sump pump that will cost $400. The Sears tech. that I had come out to look at it said he also thought that the motor was going out on it. I'm sure that won't be cheap. We're taking this dishwasher to the dump and chalking it up as a learning experience.

I gave my children money to buy a new dishwasher. They got an LG from Home Depot and had it installed in July 2006. A light went on 3 weeks ago and my daughter was told the motor is shot. I am furious and will never buy an LG and warn everyone I meet and know not to buy one, including sending an e-mail to the entire company I work for warning them about this brand. Shame on them. Everyone is unresponsive and the dishes are piling up.

We purchased a top of the line Stainless Steel LG Dishwasher from the Home Depot in Albert Lea, MN. LG-S5811ST Model #. We live in rural Iowa. On September 8, 2006, the diswasher broke...giving us an LE error message on the front panel. We called LG to find a service to repair it - only to find out that no one in our area is certified to services LG products. What the heck was Home Depot thinking and why did they not tell us that when we made the purchase? We have been farting around with well intentioned LG Customer Service people, but a system that cannot deliver on their word.

19 days later, we still do not have a working dishwasher. LG promised a NEW dishwasher would be delivered to our front door, within 15-21 days of our request. We are on day 18 and they have NOT contacted me as to the status and no one in customer service can give me a definitive answer because they arenh't part of the processing team. My suggestion - If this happens to you...demand that your Home Depot take it back. They can get a return authorization and you are back in business without all the stress and a month long tug of war over an overstated product. $1127.00 is hanging in the balance.

I purchased an LG dishwasher from home depot last August. I also purchased the extended warranty. This dishwasher has never cleaned my dishes well. The service from LG is excrutiatingly bad. I have spent literally hours on hold and then they are rude. The tell me use more soap, use less soap, use different soap, all of which I have tried. I have only found one service person in the entire city willing to service this maching. He told me to run the hot water for 5 minutes before I wash the dishes. LG now says if they send someone out I will have to pay because there is nothing wrong. And yet my dishes don't get clean. I gave up on pots - just dinner dishes and flatware are not clean. Please do not waste your money on this machine or this horrific company.

Our top of the line, stainless steel dishwasher failed within the 1st month. It wouldn't dry anything - full cycle left dishes with a heavy condensation.

When calling to report the failure, customer service said to add more jet dry. Didn't work. Had a serviceman come who sort of fixed the problem, but then the machine leaked all over the place. Someone came to fix that and then the motor started making a horrendous noise. We finally said, "that's enough, take the thing back already"!

Someone came to uninstall the dishwasher, and deliver the new one but said we'd have to get approval for installation because that was an entirely different service. Now I've got 2 dishwashers sitting in my house, one that sort of works sometimes and one that's sitting in my garage waiting for approval to get hooked up.

Home Depot was no help, saying that they contacted the people responsible but couldn't take the appliance back themselves.