Lennox

I purchased a Lennox Model XP14 heat pump in June 2009. June 2011, the reversing valve failed and I paid $504 labor charge to have it fixed. In May 2012, the compressor went bad and the dealer wants $1,400 for labor and freon to replace the compressor. The compressor is covered by warranty.

Lennox Elite XP13-036-230-02 - Installed new with the Dave Lennox Signature inside unit by a supposedly premier dealer. They came out 7 times to try and correct a water flushing/leaking problem that they never did figure out. Our plumber figured out and corrected it with a piece of metal tape! That should have been my warning to gut the system out and go with another brand because it only gets worse. Every fall and spring, I have to call an HVAC company to adjust the freon levels so the unit will heat or cool properly. I have had several parts replaced and now the compressor has gone out! Our heating bills in the winter is always $200-300 higher than comparable neighbors with larger units and houses. The AUX heat kicks on all the time, even when it's only 30-40 degrees outside. There should be a class action lawsuit here! When you talk to repair guys that are honest, most will tell you Lennox is overpriced and very unreliable!

I had this Lennox for 4 or 5 years and have to call for repairs every summer because it won't cool! Today he said it was going to be another $300. My old heat pump lasted 25 years with no trouble like this one!

I installed the Lennox XP15 heat pump in 2004. A line blew off contaminating the system. Being under warranty, it was replaced in 2007. Since the replacement I have had nothing but problems (compressor went out), it was replaced under warranty, and cost me $800. The next week, the reversing valve went out and it's going to cost another $800 to replace. This unit has cost a fortune to keep running. Get smart, people. The great advertising you read on Lennox heat pumps is their advertising. You would be a fool to invest in Lennox equipment. Do not buy Lennox HVAC. Be forewarned.

Twice in the past five weeks when the temperature is below 40 degrees, the unit shuts down and goes into the emergency heat mode. On both occasions, the smoke alarms in the house sounded (fortunately waking us up). Something is coming out of the ducts that is causing this. The ducts were professionally cleaned three weeks ago after the first occurrence. Two technicians have been here and said the unit is operating correctly but they have no idea what could be setting off the smoke alarms. This is not a coincidence, it is a serious issue.

I purchased a new Lennox HVAC unit six years ago. The system has an 18.6 SER and cools well, no problem. But it locks up when temperatures here in Florida drops below 40F. I understand the concept and operation of the system, so please do not reply with 'atmospheric equations'. This will not help me in having to 'chop' the power on my system, wait for five minutes, flip the power back on, wait another five minutes and hope for a little heat.

Sometimes it will continue to blow cold air, sometimes ambient, sometimes warm air. A friend ordered a Goodman unit in the crate from a dealer in Tampa. It was delivered to his front door in Gainesville, Florida where I live. He installed the system himself and encouraged me to do the same with his help. He never had a moment's problem.

Bought HVAC unit in 2008 and we have pages of items that have been fixed. Heating bill over $400 when it's 50' outside, loud noises, and freon replaced. No cool air, unit has had numerous issues, heat coil, heat in summer, and heat when turned off. Heat strips replaced 3 times and no help despite warranty from Lennox. Plus poor service from rep, who went out of business after using convicts to do service in Hendersonville, NC. I want my money back or another heater/AC unit. I would never recommend a Lennox to anyone! 23 work orders and $2400 out of pocket expenses for labor.

HM-61 complete heat system installed in my new house August 2005. Tank has been leaking and finally quit working, January 13, 2012. Local Lennox dealers did not provide any assistance in resolving the problem. Finally a Lennox dealer one hour from my house came to the rescue. He ordered a warranted replacement tank from Lennox on January 18, 2012. Today is January 27, 2012. Still no tank has arrived at the Lennox dealer's business. Mind you I have had no heat or hot water since early Jan.13, 2012. My house is occupied with my wife, two sons, and two identical twin 3-month old grandsons, myself and a couple wiener dogs. Since Lennox is not in a hurry to replace their faulty HM-61 and provide heat and hot water for my family, maybe they should provide heat for my wiener dogs before the humane society finds out! Oh I forgot, we live in Michigan where the average temperature is around 30 degrees!

In April of 2009, I purchased 2 Lennox A/C systems for my home. In the brief, in just 2 short years, it has been found to have mechanical issues that required repair. First, the whole house smelled like dirty socks. Thankfully, Lennox did fix that. Next, it was a fan motor on the unit outside. The dealer I purchased it from indicated that Lennox had a problem with undersized fan motors on the XP-15 unit. Lennox covered the part and the dealer covered the labor since the unit was only 14 months old.

Today it's the compressor. Lennox only covers parts but the discounted labor to replace said compressor is $627.00. Again, I was informed by the dealer I purchased this unit from that they had seen an abnormally high failure rate of the compressors on this unit and had spoken to Lennox about their findings. Lennox denies there is an issue. I spoke to a Lennox representative who informed me that their responsibility was just for the parts and that they would do nothing to rectify the situation. Lennox has an issue and I have to foot the bill.

Bought a house in August of 2011, A/C goes out a week later. We had a repairman come out to inspect the defective fan motor and was replaced. Total cost including inspection was $400.00 Unit was covered under a warranty of 5 years from date of installation (1/08). I contacted Lennox seeking reimbursement and was told they do not deal with the consumer or customer. That they would only reimburse the repair company if they filed claim. Repair company didn't want to get involved because they did not do original installation of the product. Installation was not the issue, a component in the product was defective.

HVAC has major problems: coils, compressor, etc. It leaks Freon. It doesn't cool/heat properly. It leaks in the attic. It always breaks down. In fact, it breaks down annually, sometimes 2-3 times since buying the house. The builder doesn't want the responsibility of course. The labor costs are outrageous. I could have replaced the unit by now. Owners should get together and file a class action suit against this crappy Lennox HVAC unit.

New heat pump system installed was by builder. The Lennox 13HPD's condensor fan had to be replaced after 3 years and now after 5 years. The condensor fan and motor along with a possible defrost board cost $1395 to fix.

We installed a new A/C complete unit less than two years ago. After they replaced the coil 3 times, they elected to put a new unit in. They did that but told us we would not get a new warranty. We would only get the remaining years. That was the way it is I guess. Now 5 weeks later, the fan motor has burnt up and they do not have one it in stock and they will try for Monday. It seams the warranty is less and the product becomes less reliable. I do not know where to go from here. If anyone has an idea, I would appreciate the help lennox is doing less and less.

We purchased a Lennox Complete Heat system that had a fifteen-year warranty on it. They decided to change it to 10 and now, we have no warranty left. Our HM30 tank ruptured and this cost us thousands in floor repairs. Now, we have no hot water, air conditioning, or heat since it all worked together. We are out in the cold, but we paid around $8,000.00 for the complete package unit with this great warranty and Energy Star Ratings. This is a joke. Lennox should stand behind their products and make things right.

This has caused us a large financial hardship. Our insurance rates went up because of the damages. We will be replacing a system that should still have years of warranty left on it. False advertising has set us up to deal with this on our own.

Our HVAC contractor, Stadtler Heating and Cooling, recommended the Lennox Complete Heat for our remodel/addition. The design was a failure and after several complete replacements, they substituted with another company's product (Heat Transfer - first, the Voyager and then, the Phoenix--both are failures). This site makes you select a rating for my overall experience. I tried 0 stars, but it's not a valid selection. It's too bad there's not an option for negative stars!

In ten years time, we have had five units fail and are now on to the sixth! Lennox and Stadtler and Heat Transfer do not stand behind their products longer than the warranty from the installation date of the original product! Our HVAC contractor, Stadtler, will no longer provide us HVAC services even though none of the system or product failures were due to negligence or lack of maintenance (none of them were ever really operational, long enough to have needed maintenance).

I guess that's the way it is now--no pride of workmanship or expectation that their products should last longer than the warranty period. Now, we're stuck footing the bill for a replacement system that entails a separate water heater and boiler system (no option to change back to conventional forced air system without ripping out walls) at a cost of more than $10K.

I have a Lennox XP16 heat pump that is 3 years old and the service repair professional has been trying to fix it for over two months now. The A/C starts up intermittently and then the compressor shuts down.

He has replaced many valves and boards along with a pump in the compressor itself. Lennox technical support has been horrible, both to my repair guy and to me. Their customer service is horrendous and I still have no functioning air conditioning.

I don't know what else to do except to contact my state department of consumer affairs.

We bought a Lennox A/C heating unit in June 2008. In July 2011, the motor was totally blown. The part was warranted but the labor to replace this motor was astronomical! We have since complained and sent documentation to Lennox, only to get sent back a lengthy tough luck letter. We promptly called Mr. ** to express our dissatisfaction with this company, only to be told again that only the parts are covered. He did not care if we brought up this complaint to consumer affairs or otherwise. It is very disconcerting to see a company that supposedly stands by their products don't really give a ** about their customers. At the very least, we hope that no one gets burnt like us on these unfair practices!

My air conditioning unit, Lennox Model #HSXA12, which was installed in December 2005, had broke down in September 2009 (4 years old) with a leak on the compressor. Parts were covered by the warranty, but paid over $500 for repair. One month later, it broke down again and the compressor had to be replaced. Last month, August 2011 (6 years old), the unit broke down and once again it was due to a leak on the compressor. The unit was no longer in warranty and the serviceman suggested I purchase another unit to avoid the same issue from recurring. Ridiculous! I informed him that I would not be purchasing a Lennox again! I still had to pay $75 for the lousy service call. It's a shame that such an expensive piece of equipment was made so shoddily.

I bought a new A/C heating unit (model CBX27UH-036-230-6-02 and XP14-036-230-02), which has broken down three times in the past month.

I bought a brand new high-efficiency A/C and heating unit 18 months ago. It has broken down three times this past month after being repaired twice.

My local air conditioning company advised me that my Lennox unit has a leak in the coil. The unit is 6 years old. It cannot be repaired, and we need a new unit at the cost of a thousands of dollars. Lennox will not stand behind their products. Failure of a coil after 6 years is unbelievable.

I have spent thousands on a Lennox heat pump that is less than 6 years old. I have had one problem after another and even though the product has been under warranty, it has cost me thousands to replace freon and to have labor done by "Lennox" dealers. I currently need a compressor at the cost of approxiately $2,000. I have received no help from the Consumer Affairs division.

Our residential HVAC unit was not working. We called authorized Lennox Dealer and they told us the coil was bad, leaking freon and needed to be replaced. Estimated cost is $2,200.00. The unit is only 6 years old. When I called Lennox, they informed me that (after giving them my specific model numbers and serial numbers) that these units qualified under their "degradation of coils" and would be replaced by Lennox at no cost. They also told me they would call our local dealer and have them replace the coil. Now it seems (2 weeks later) that everyone does not want to do this.

The Customer Care people referred me to their Consumer Affairs group. They have no idea about my units qualifying for this. Excuse me, but when I called and gave them my exact model number and serial numbers, they immediately (as if it popped up on a computer screen) told me about the problem with their coils. Now they don't have one? I am tired of making phone calls, all starting with "here is what you need to do..." No here is what Lennox needs to do. Have one individual spearhead this and replace my coils, fast.

My 2.5-year-old Lennox 13HPD has to have its compressor, TXV(?), and bi-flow drier replaced. This would cost $928, and supposedly that's for labor only.

Since my first complaint on 30 Dec 09, we continue to have more and more problems with our Lennox heat pump, heating and air conditioner system. The system we have is a Lennox High Efficiency HPX-60 5 ton capacity. At 9:15 AM, George came out from Oak Island to work on the Lennox heat pump and found a bad suction valve to heat pump--changed out circuit board and discharge sensor, coil sensor and AMB sensor. He said that he would order the needed parts. So, we wait for that without being able to use the unit again in the coldest part of the year. At this time, I did not receive any further service order numbers for the parts that were installed.

The bottom line is Lennox should take responsibility for their products and stop selling systems that continue to fail. They need to recall these systems and refund the buyer for the pain and suffering we all have endured because of their faulty products. I will keep you posted as to what will happen tomorrow.

Lennox HP 15 elite system installed has never worked correctly. Various parts were replaced to try to get the working set points adjusted numerous times. We have been told it has bad thermostat. We're going to have the 4th one installed on the advice of Lennox. The freon was lost. The solder came apart. We were told by the contractor that it's okay to run for long periods, running up to 11 hours straight. He said that he has a heat pump. We asked him if his runs 11 hours straight. He made no comment. We told him that he could trade and hear that rattle on the side of his house all night. We paid for vents to be adjusted. What a joke! We were told that wrong duct work was installed that's why it doesn't work.

When we called our home builder, we were told that there's one of the same size in same home that never had this problem. Then, Lennox sent a fresh set of eyes, yet another heating contractor, not Lennox. He advised the correct duct work (maybe?). But he said that we need a new thermostat, since it's a Honeywell not a Lennox problem and we have good equipment. Well, why doesn't it work?

I am glad this guy feels reporting back to Lennox. We have good equipment. That's the way to go I guess, since our warranty is up this summer and stretching us out closer to warmer days. So, we will not know if it's fixed until next winter. I have never seen such a scam in my life! It's no wonder people give up and just pay for a new system. They missed days of work and experienced being treated like a complete idiot by these people. I hope that they are on the receiving end of this one day. I think that's why people resort to hiring a good lawyer to work it out.

We were in the market to purchase a Lennox Sun Source system. We received a quote of $15,000 for the a/c and panels. Then we wanted another quote. We got one for $40,000. One installer said we needed four panels and the other one said we needed 15. Online at the Lennox house they show six.

I asked their customer service person which quote was right and it was the one for $40,000. I asked him why they only show six online and he said that it was a marketing ploy. We had researched this system for four weeks and had talked to the Lennox Corp. office once before and they said nothing about four panels not even being able to run the fan on the unit. We had gone as far as contacting our power company to make an application to change our meter for this system. Don't believe their model and make sure you get quite a few quotes on putting in one of these systems before you take one that sounds expensive but really turns out to be way too cheap.

I built a house two years ago and my builder used a Lennox system. The A/C didn't seem to cool the house very well, so I called a repair technician to look at our system. It didn't make sense that a unit so new would have problems, but what we began to understand was that our Lennox coil was leaking. I was charged a service fee and a fee for the additional cooling agent to fill up the system. The technician let me know it is a slow leak and has probably been leaking since it was installed. I called the company that put the unit in, they confirmed the information and ordered a new coil from Lennox. I was also informed that Lennox would not cover the expense of the labor, and that it was my responsibility to cover that cost. I think it is ridiculous that a 2 year old unit would have a leak in it and I would have to pay for the replacement. I am about to build a new house and will have to look at other heating and cooling brands. Lennox is not the way to go!

These are the cost of repairs to my Lennox air conditioner: 12/30/09 service valve condemned (no charge), 1/8/10 replaced defective condenser coil at 310.56, 1/8/10 changed suction service valve at 240.00, and 8/30/10 replaced TXV at 444.95.

I had a Lennox heating and cooling system installed on 8-15-08. Problems with the insulation, the copper coil, and freon leaks are unacceptable issues for a relatively new machine. The system was installed by Del Air. Alex, from Del Air, came out to service the air conditioning on 8-5-10. He showed me the insulation on the interior wall of the indoor model # CBX32MV060. The insulation was completely separated from the wall and was being sucked against the air compressor--blocking air flow and machine function. Worse, I am concerned about the insulation fibers my family has been breathing in as a result of this. The air filter in the house was changed by Alex. The air filter was significantly dirtier than it has ever been. The color on the filter resembles the insulation fibers from the Lennox indoor machine. I have saved this filter in the event it is needed for proof of any kind.

Alex, from Del Air, glued the insulation down and then braced the sides with bars. He showed me a picture, on his phone, of another local customer with the same model Lennox. The insulation was torn from both sides. Alex told me it is a common problem with this model Lennox. He had the picture in the first place because he sends the picture to his manager from his job site.

Further, as he proceeded to service the machine, he called to my attention a freon leak and said I need a new copper coil. Alex and I had communication breakdown at that point and he said he would be back the next day with his manager--that was four days ago and I haven't heard from them yet. I am concerned the Lennox model is a lemon and I would like a replacement-preferably a different brand.

We installed 2 Lennox air conditioning units in our home in fall of 2008. We had the units serviced twice every year, in spring and fall, and all checked out fine this May 2010. On the end of July 2010, our unit upstairs unit was unable to maintain the 78 degree setting on the thermostat and would only cool to 82 or 83 during the heat of the day and couldn't catch up until 1 a.m. We had service come out to check the system and there was a leak detected in the evaporator coil.

Lennox will only pay for the cost of the coil since we are past the one year mark. We are out $835 for the initial service call, leak detection, and labor to install the new coil. This is unbelievable when we just paid over $17,500 to install the 2 units less than 2 years ago. It seems that there is a quality control issue here when a part as integral to the system as this fails so soon. I have contacted Lennox and so far they aren't budging from their warranty. I will next be contacting Lennox officials at higher positions.

Heat pump installed 5/28/2008 model 14hpx042-2230-02 serial number 5808e3121. Lost freon and had repair 6/7/20. Tech from Airco Austin TX found tube caps lose and advised that over time some freon will escape from orifice. Added 3 lbs of freon, no other leak found. Lost freon again 7/25/2010. Airco came out and found a tube rubbing against reversing valve body that caused a hole and leaking freon. Freon had to be removed, tube soldered and new freon installed $550. The tech said that this tube should not be loose or touching at anytime.

I called Lennox on 7/26/10 and Phil *** filed my complaint. I received a reply from Lennox stating that these systems are tested and secured at the factory but due to shipping/install piping will move around and installers should inspect/secure piping. This is a sealed unit in a shipping crate. If piping moves around, why hasn't lennox secured it at factory? They declined to pay for repair even though Airco did not charge for labor, just freon lost because of this flimsy tubing in a sealed compressor unit. I had to pay for a service call $79 and freon $550 because Lennox does not secure these connections when built. Lennox says parts have five year warranty but what good is it when they blame installers and shippers for their poor quality design? They don't cover labor or freon when the part is defective.

We also built a new house in 2005. The builder installed a Lennox A/C unit. After only 5 years, it started blowing warm air. We called a technician out to look at it and were informed the Freon had leaked out of the unit. He replaced the Freon at a cost of over $400 and also put a dye pack in the system to see where it is leaking out. He also said that it may be caused by something other than a leak and would cost $900 or more to repair. I am very disappointed with the Lennox brand.

We moved into this "new" home in April 2005. It has 2 Lennox air units, one for upstairs and one for the main floor. In spring of 2008, the main floor unit went out. It needed a "compressor" that was $1,000.00. Two years later May 2010, the upstairs unit went out. It was an expansion valve that was $400.00. Now six weeks after that 6/22/2010, the main floor unit has gone out again. I called one Lennox dealer here in Richmond and he said they won't even work on Lennox any longer! He said they are not good.

My home is 5; yes I said 5 years old and have now had 3 major problems with this Lennox unit. I cannot afford this any longer. I will never have a Lennox unit again in any home after this. All I can say is that I certainly hope they do the right thing and replace the 2 units or something. I know they would be mad if it was in their home and they had to keep pouring money into a new homes two units. One reason we bought a new home is so that we wouldn't have to worry about things like this! My bank account cannot keep up with these two defective Lennox products!

My unit is 3-1/2 years old and has been serviced over 6 times. The fan went out, and their parts department is telling us that a new fan will be unavailable for over 30 days. The heat index is 110 degrees and we need an A/C today. Not getting anywhere with phone calls. Replacement unit is $2400. My unit is still under warranty.

In March of 2007 I replaced my 25 year old a/c and gas heat unit, with Lennox elite. As of last august, the a/c needed Freon. Again, this may it needed Freon. I live in Pennsylvania. So a/c is needed when the temps start to get into the 80's and humid. Living in a 950 sq. ft. second floor condo, that gets the sun all day. It gets just a little too warm for me. This Lennox unit is a piece of junk! It took me a long time to save to replace my older unit. I am not a wealthy person. I have to account for every penny to live. Putting out $4,598 for something that came highly recommended really makes me very angry! I feel like I have been completely screwed!

Cadillac of aircondition, Lennox was installed in 8/05. After the first winter, I had three dispatches to fix hot air blowing by filling the system three times. Yes, I paid for the fluid, not covered by labor. Next summer of '06, same problem, hot air found system covered with ice. I had three more dispatched to fix. Again, stuck with charges not covered by warranty or labor. They removed a damper. They said it was causing the problem. Summer of 07, hot air again. Two dispatches filling the systems. Big oil spot next to coil was ignored. Summer of 08, same problem hot air. Two dispatches to find out that coil had a long hairline crack on bottom line next to oil spot. Coil had to be replaced. It worked for a few weeks. Coil fan had to be replaced with two dispatches. It worked for another week. I found system was wired wrong with one dispatch. Summer of '09, it would not turn on. I had dispatch to fix high voltage card. I was paying for dispatches because labor was for two years only. Summer of '10, house light would dim when aircondition was turned on.

I paid for repair dispatch at $95. I found that coil need to be replaced. Estimate cost is $1200 for labor. I am out of money for the money pit. I complained to BBB in Tucson. D&H office receptions says no trouble with service. They use a national service charge manual for cost. I was informed I should call Lennox directly. D&H is the one that sold me the lemon not the Lennox. They refused to help, including lowering the labor rate. I have one other Lennox unit and two Fujitsu I purchased from D&H. Tucson August summers are humid and hot. We normally use swamp coolers but they do not cool at these times. I purchase three ceiling fans at $95 each. Installed new insulated windows to help the evaporative cooler at the cost of $3000. I used credit card to pay for twelve dispatches at the cost of $800 and labor cost of approximately $900.

We have two Lennox heat pump units installed in our home in Lenexa, KS. After just over 5 years, the reversing value "stuck" in one of the units and needs to be replaced. The price quote from a local dealer was $1,000. I contacted the manufacturer but was told that they would not replace the part because it was just beyond the 5-year warranty period. Poor product and poor customer service. I would never buy a Lennox product again.

I had too much service on a 3-year-old unit. The second was the TXV valve in less than 1 year. I have spent over $500 in repairs.

I purchased a home from Lennar homes of Riverview, FL (Southfork sub division) in July 08. My heat pump unit is a Lennox MDL CBX26UH-042-230-1 (serial # 6008C30963) using 410a has a leaking evaporator coil only after 2yrs of usage. I need to know where do I mail the failed parts to since you have a 5-year warranty period. And why is it so hard to find the correct part number to replace this coil? Please provide me with some guidance and relief since summer is approaching. I did not anticipate having to replace a major HVAC part two years after buying a house and no one from Lennox is writing the consumer if this is an ongoing problem. The economic impact is having to finance an unexpected repair to a unit that is supposed to be trouble free for at least 5 years. The physical damage is as of now my unit is inoperable and my home is hot. I need assistance.

It's a Model# HPXA16-048-230-01. The coil is disintegrating with less than five years of low use service. The coil is powdery when touched.

I bought a Lennox XP-15 heat pump in June 2007. The compressor failed within five months. Other parts have failed and had the unit serviced in November 2009. The service fellow told me based on the serial number of the unit, it was full of bad outsourced parts and the newer units were much better. I was told in November that it needed a new fan motor and defrost switch and that he would order the parts under warranty. Here it is April 2010 and after checking with the manager of the service company, he is being told by Lennox the product was never registered for warranty even after the compressor was replaced at five months! We have had the mildest winter on record (no snow for Olympics), yet my hydro bill was nearly double last year (cold winter) and emergency heat seems to be on a lot more (higher gas bill).

Lennox complete heat with cracked heat exchanger after 10 years. The unit is under warranty but I must pay installations cost for new furnace and any related expenses. Over $4000 estimate for a warrantied item. You don't pay for labor to repair a car's warranty.

Limcan Walker employee Marlon arrived at my home for a maintenance visit. My wife was home and let him in to do his work. He asked her to turn up the heat on the thermostat so that he can perform a limit test. My wife was on the phone but she estimated that 5 minutes passes when the smoke alarm went off and smoke started coming out of the vents.

She went upstairs to open the windows but due to the thickness of black smoke, she could only open 1 window before she had to come downstairs and catch her breath. She lets the barking dogs outside into our backyard and went back upstairs to open more windows. Again she couldn't stay upstairs for long as she is inhaling smoke and has trouble breathing. Eventually she opened all 4 windows upstairs and turned on the 2 exhaust fans in the bathrooms. She also opened the downstairs windows and turned on 2 exhaust fans downstairs.

Marlon told my wife that the a-coil has burned because it was mounted too close to the heat exchanger, and that we will need to purchase a new one for $1100. He also told us that our heat exchanger is cracked and that we will need to get it replaced. He said that the heat exchanger is covered by a warranty but labor cost is not included - that will be $837. He said that the heat exchanger has probably been emitting CO for several days. (We have a CO detector and it has never gone above a reading of 0).

I came home from work right after this happened, but when I arrived Marlon had gone and left a quote for the replacement parts, as I mentioned above. The notes say: "furnace has a cracked heat exchanger above the bolt" "a coils drain pan is burned and melted away" "price to replace heat exchanger is 837.00 and a coil is 1100.00 plus taxes of 5% furnace left off". Marlon did not leave any maintenance report from his visit. We had prepaid for the maintenance visit by credit card.

I called the Lennox Consumer Affairs line and he was shocked at what had transpired. He told me that the service company should be completely responsible and that a limit test should not allow the temperature to get high enough to melt the a-coil. He said that the a-coil should be rated for at least 500-600 degrees and that the limit switch should prevent the temperature from getting too high. It would not matter where the a-coil is mounted. He recommended that I call Lennox customer service to resolve this situation since this was a Lennox owned but independently operated service company. I left several messages for Customer Service to call me regarding the situation.

Tuesday March 23/2010, I spoke with Lennox Customer Service first thing in the morning and she assured me that she would get working on this issue. I received a call from Ian **, general manager at Limcan Walker. He wanted to come and see the furnace for himself. I agreed to meet him at lunch time, since my wife did not want to be there alone with anyone from Limcan Walker. Ian arrived with an employee Richard. They inspected the furnace and a-coil. They looked around for the crack in the heat exchanger, but could not find a crack.

He said that although there was no visible crack, they recommended to replace the heat exchanger due to the fire. He said that when the limit test was performed, the blower is turned off to simulate a blower failure. But when Marlon had performed the limit test, the limit switch had failed, causing the temperature to go too high, which caused the a-coil to catch on fire. He said the location of where the a-coil is mounted is irrelevant. When I asked if there was any safety mechanism to prevent this from happening when a limit switch fails, he said no. In his opinion the procedure was followed correctly, and he did not admit any responsibility.

I mentioned to Ian that I had spoken with my home insurance company to let them know about the incident. He made another offer: $2200-$2300 for a brand new G61 furnace. This would include the cost to replace the burnt a-coil. I would have to pay to clean out the ducts (and carpets, etc., if necessary) myself. I spoke with my insurance company again and they advised that if I file a claim, they will make sure ducts, carpets, etc. are cleaned and assessed by a reputable disaster cleanup company.

I paid for an inspection by a local heating company that evening. He inspected the furnace, and tested the furnace's operation. He was able to start the furnace and blower, then he performed a limit test. His report states: "Removed 'heat' motor wire from board to simulate a failed main blower motor --> started furnace --> furnace ran normally but with no main blower for approx. 3min then shut down on limit after approx. 3 minutes." So it is evident that the fire must have been a direct result of negligence on behalf of the Limcan Walker employee.

Also, it seems apparent that every attempt was made to make me pay for a new furnace instead of accepting responsibility for the incident. I have requested from Lennox/Service Experts: Proper cleanup of ducts (and carpets, etc. if necessary) by a reputable disaster cleanup company. Replacement of the a-coil. The furnace to be replaced or repaired so that the condition is as good or better than before their visit. -a refund for their maintenance visit.

Existing furnace: Lennox model 90UGFA3-75-6, serial number 5801J17717 A-Coil: 2-ton R22. Soot in the ventilation system - from burnt a-coil (plastic material). Smell of plastic in the house (mostly upstairs). A-coil completely destroyed Furnace condition unknown - possible replacement needed.

We have a 7 yr old Lennox Air Conditioning unit model 12hpb60-10p which requires that we replace something each and every year. We've had to replace all capacitors, motherboard, fan motor, furnace heat coil, thermostat, and now are faced with having to replace a compressor that went out and a bill of $1200.

I purchased a Lennox G50UH-60C furnace in December of 2007 under the guidance from Econo Air that this was the top of the line furnace. Immediately after installation, we began to hear a fairly loud running noise each time the heater was turned on. I had Econo Air come back out with in the first 30 days to check the unit and they indicated that there was nothing wrong with the unit. In December of 2009 the noise that was being generated each time the heater turned on began to get louder and louder over the next 60 days until February when it stopped working all together.

When I called the installation/service company out I was told that the blower wheel and blower holders needed to be replaced. I was told the parts were under warranty and needed to be ordered. After waiting two days, without any heat, for the parts to arrive, I received a call on the day the parts were to be installed telling me that the labor associated with this install would cost me $575! They of course would cut me a "deal" for $290 if I signed up for their 1 year maintenance plan.

I contacted Lennox Consumer Complaint Department to express my frustration that I would be responsible to pay such a large amount of repair money when the unit is just over two years old. They were of not support and simply indicated that I could file an official written complaint to their Corporate Office.

Other than having to pay for the labor to install a part that was defective from the manufacturer, the most frustrating thing is that the service company wanted $575 for a job that took one man less than two hours to repair! I think Lennox and the service providers are making money off of their defective products.

I would not endorse or recommend a Lennox unit to anyone looking for a Furnace. In fact, I would not recommend any product produced by Lennox. They care about the initial sale and have not concern about the consumer beyond that. I am not sure how this company has earned the "Good Housekeeping" seal of approval!

I could not believe it when I read the note from Nicole in Souderton, PA. I also bought an XP-15 Elite Heat Pump System from C&C Heating in Souderton in April 2007 and have had nothing but problems! Transformer was replaced, coil sensors repaired, heat pack replaced, cold air coming from my heating vents in the winter, outdoor unit locked out numerous times, bad relay switch found, bad sequence from heat pack, need to replace outdoor heat pump fan. I have been on Emergency Heat since the end of December!

I have been in contact with Lennox and sent them faxes, but it appears that they do not think we have a lemon as I keep telling them I do. The money I have put out is outrageous! Lennox should stand behind their product, and at this point, all I want them to do is take it out of my house. Nicole, if only we could stand together. We should be able to do this, and if there are two of us, I bet you, there are more out there in our local area.

Lennox, stand by the American Consumer. Recall your product. Give us our money back! You advertise an energy-efficient unit. Yours is anything but!

I installed a Lennox Elite series heating system in July 2003 and within the first month, it shut down. It has continued to shut down and run on the second stage since installation. In the Summer of 2008, we had the compressor fail and it was replaced under warranty. But as you know, this does not include labor and coolant. The total was just shy of $600. We thought this was the end of our troubles but this was just the beginning.

The next summer, no cooling cycle during the hottest months of the year. We called our service company, the original installation company, and they charged us $90 to change a filter that was a week old. This fix lasted two weeks. We have changed our seven filters in less than five months and this last hydro bill was $200 more than last year's as this unit is running completely on its second stage! I will never buy another Lennox product and strongly advise anyone who is looking at Lennox to consider other pump manufactures. Do your research--I wish I had!

I purchased a new Armstrong Air Advantage oil furnace from Reliable Heating in June 2008. The following is a sequence of events related to poor service from Reliable Heating and a defective furnace from Armstrong: 1) On Aug. 15, 2008, fuel oil leak was detected at the filter assembly. 2) On January 27, 2009, after only 3 months of operation, a service call was needed to address the cause for black soot being spewed all over my basement.

3) On Feb. 3, 2009, the furnace was overheating and oil was accumulating in the burner chamber from a post-cycle drip. A service call was again required to fix this. 4) On Nov. 9, 2009, the furnace would not fire. Another service call was required and a new relay was ordered. This time I had to pay a service charge of $97.50, which was $19.50 for 15 minutes of labor and $78.00 for diagnostic charges since my 1 year warranty had expired. This didn't seem right since in actual operational terms, the furnace had only 8 months of service (the furnace is not used from April to October).

5) On Nov. 9, 2009, the service tech replaced the relay. But the real problem was the primary control assembly which was eventually replaced. Also, I now have to keep a piece of newspaper under the oil nozzle to soak up the fuel oil leakage (safety hazard? I tend to think so!). I wrote complaint letters on Nov. 11, 2009 and again on Nov. 20 to Reliable Heating and contacted Lennox (Armstrong's parent company) on Nov. 18 by e-mail. Reliable never responded and Lennox refused to help me resolve this issue. All I asked for was reimbursement of the $97.50 for a service call that didn't fix the problem and for a 5 year extension of the warranty on the furnace to cover both labor and parts should this furnace fail again (which in my estimation is very likely).

We purchased a Lennox HPX15-60 High Efficiensy Heating and Air Conditioning System (heat pump) in Nov 2005. In July 1, 2008 the condansate failed and caused major water damage to the ceiling, walls and wood floors under the unit. The company that manufactured the unit said it was not the fault of the condondate. Then what? The Lennox unit. No body had an answer and would not take responsibility for the failure. The company that installed the unit for us replaced the condonsate at no charge but we did have to pay $525.00 for labor.

We also had a problem the first summer of 2007 with what the tech called "dirty sock sydrome"; when we turned on the air conditioner it smelled horrible. He said to just let it run and the smell would go away, that took all day and into the next. Each year since that we have a mild case of the same smell for hours after turning on the air conditioner. The coils are checked and they tell me they are fine and not buildup of algae is on the sytem.

Now here it is December 30, 2009 and we have no heat. The system has failed again only this time I am told it is a circut board or sensors. I refused to pay for these replacement parts, the unit is just 4 years old. I was told by my tech that they contacted Lennox and told them they need to cover these parts. I am still waiting for the parts, and will have to pay for the labor to install them. I think this is so unfair. Why should we have to keep paying labor and damages from this system. Why can't companies back up their products with full replacement and labor costs. I was told this was a top of the line system. Ha, what a fabrication.

I am so unhappy with this system. It has never heated properly or cooled properly. Our home is only 1800 square feet and it take more than an hour to cool or heat. We live in So. Ca and it should not be that difficult to heat a home this size.

I will never buy another Lennox product and if anyone asks me about them, I will discourage them from buying their products.

He checked everything again, could find no reason for the problem, and suggested that I replace the breaker. I did that, and it seemed to run...until today. The breaker popped again, I turned it back on, and the AC unit Exploded!!!

All the coolant leaked out, and now I am without AC...in Arizona...in Summer!
I called Lennox and Red Rock...again...Lennox told me to contact YOU! Apparently, they hold NO responsibility for THEIR product, and feel that I must file a complaint just to get satisfaction?!

I don't understand this illogic, but here I am.

Red Rock at least called me back a few minutes ago, and is going to try to contact a Lennox Rep. (This was suggested by Lennox...I don't know why it is Red Rock's problem, when Lennox could just as easily have sent someone!?)

Again, more illogic!

As is my luck, it seems obvious to me that I got a Lemon AC unit! Dying within the first year, sounding like rocks-in-a-blender, dying again and popping the circuit breaker...and then EXPLODING!!!!? Not normal!

Lennox should be held accountable!

Thank you!

Bruce

I have a lenox 624m3-75-a-6. In the past six years I have replaced 2 blower motors. I hAD TO ORDER THE MOTORS on the internet -dealers said they could not get them.

Switched dealers. Now in 2009 blower and Control blower bad again cost would be $700.

I am not using Lennox ever again, buying another furnace its cheaper.

Never again Lennox!

my furnace seemed to work fine all winter now I have tried to go to AC and nothing is working outside at the heat pump. Called two lennox deslers and now they say its the tx valve and yes the part is covered but not labor which is expersive. The furnact is only 2 years ole pu t into our new home. I now read how terrible the system is and now we are stuck wainting on the part. Lemon why install a system and not tell people they cost you money when they are supposed to be energy effecient and all. My system is down and I think wen all should have credit form lenox for the bad valves everyine seems to have trouble.

After yet another failure in March, the District Manager of Lennox arranged for a service company to come and fix our system at their expense..On inspection(March 18),they advised us that they could get it going, but that it would fail again as the Tank was cracked. April 24, the tank ruptured, flooding the Furnace Room, scalding my wifes feet as she ran in to turn the system off, and damaging items stored in the Furnace Room. I contacted our HVAC company to ensure that the correct steps had been taken to isolate the water supply.

Lennox has offered to supply us with a Polaris System (Which from comments on various Consumer sites has it's own issues)to which on the advise of our HVAC tech was never designed to couple to our system, will need thousands of dollars of "After Market" equipment for it to function, plus considerable Re-plumbing..all at our expense.

Is there no longer any Moral, and Ethical responsibility left with this company, because the omgoing impression I get is that once the system is installed "We accept NO RESPONSIBILTY for the poor design.

Our dealer that we purchased unit from has offered no information on recalls, etc. but they happily accept our checks after every repair! We are not willing to put an additional $1200+ into unit because it strikes us as throwing good money away. Right now our unit sounds like a sick moose is living in our basement and we constantly wait for the big boom that surely must be coming :o)

We live in Kansas and would like to have any information that may help us resolve this ongoing money drain. The biggest problem is that we not only lose heat when the unit goes down but we also lose hot water. Any help at all will be very much appreciated.

After surviving with a Lennox lemon , a Complete heat HM 30 for over ten years, (actually a second unit), it finally gave up. Another leaky tank and a bad control relay. As for keeping the neighborhood awake with the aggressive starts and continal stress whether we would be blownn up in the middle of night, we have some relief to look forward to. A hort call to our serviceman, made us aware of the recall. It took five minutes to know a new Polaris unit is enroute. But we have to pay some shipping and hookup. My beef is why Lennox did not contact us to advise of the recall. How many homeowner out there need to be informed? Just possibly somehitn coud be done to work this through a little better. That's the end of Lennox for us.

Stress from a so called furnace that would work so well. A number of repair bills which a would have to tally. And to mention the troublshooting just done.

In May, 2007, installed Lennox HP-15 AC/Heat Pump, Oil Furnace #023, and PurAir air purification system at above residence for a total price of $10,400. Since that time, we had at least 20 service calls for malfunctioning unit. All the repairs were covered under 24 month warranty which expires May, 2007. Anyhow, my concern is when this unit comes off warranty, I will have to pay for all repairs. Is there a Lemon Law for inferior products that will protect the consumer after warranty?

Missed time at work, hot and cold days and nights waiting for service. About three weeks ago, our furnace blew soot throughout the house which cost us $1,500 for cleanup. [Dealer] acknowledged this was a furnace malfunction, but did not offer monetary consideration. If I put claim on homeowners, I will have to pay surcharge and $500 deductible.

Ongoing Problems with Complete Heat System, No Customer Support from Lennox.

Blame has been placed on a Poor Installation, which reading from the many complaints surrounding these systems from other consumers seems to be one of the standard responses. When challenged on the subject of Installers Lennox Accreditation, I was informed that Lennox accept NO responsibility for installers workmanship.

Our particular system has been worked on by various tradesmen, who are of the opinion that the Complete Heat system is a Lemon. I would like to contact other owners of this system who have experienced problems.The system is still under Lennox warranty

Over $4000 has been spent on the system in the last 4 years ($2000 in the last year alone). The last major breakdown on Dec 11 2008 left us with no heat or hot water in -15F temperatures. My wife suffers fron arthritus and was in considerable pain for the duration of the repair (which cost yet another $572

My husband and I purchased a Lennox Elite heat pump in March of 2007. Since the date of the install we have had nothing but problems with our unit. The TX valve has broken on our unit 7 times. The company that did our install was C & C in Souderton, PA. C & C has been out each and everytime to repair our unit and have not charged us for parts or labor on our LEMON unit.

Lennox consider this your warning, you have 7 days to replace our outdoor unit before I contact channel 3, 6, 10, and 29 news channels along with contacting small claims court. I urge everyone else that has been dealing with a LEMON unit to do so also. We will get them to fix our faulty equiptment one way or another. If you are looking to have a Lennox unit installed in your home RUN!!!

I strongly urge you dealing with another company that stands by their equiptment.

My husband and I purchased a Lennox Elite heat pump in March of 2007. Since the date of the install we have had nothing but problems with our unit. The TX valve has broken 7 times causing us to run our unit on emergency heat for 4-6 weeks at a time do to the part ALWAYS on back order. Our electric bill has doubled and tripled during these very long and cold weeks. I have spent thousands of additioanl dollars in electric expenses and I want to be compensated. I can not afford to continue paying these high electric bills each month. Why haven't they recalled these units yet?

we purchased a lennox in 9-01-08. we have had nothing but problems. First the order was screwed up so bad we had to pay an additional 500.00 dollars just for returns and reorders.noone in customer service knew what they were doing. It took more than an hour just to take the credit card number.the wrong heatpump was sent like they didnt know they own system.we tried to preorder the plenum and was giving the wrong dementions.we talked to the supervisor who gave no reimbursing of any kind.i am never using this system again. lennox needs to be investigated. there was also several other problems.and on top of everything we got a bill for 50.00 for being a customer.

Installed a Lennox Complete Heat (Furnace and water heater combined) in 2000. Since then have spent $2600 in repairs. Inducer motor going out again. Could not get District Rep to return my call. Now trying to deal with Lennox consumer affairs. Motor is howling, and furnace will probably go out again soon.

I spent over $5000 on this unit, and an addition $2600 in repairs so far. Furnace has to be replaced before winter.

We had a Lennox outdoor air conditioner installed November 2006. Just to many problems to remember but, The first winter we went through with this unit we had no heating, the outdoor TX or TXV valve needed to be replaced so we ran on EMERGENCY heat for 6 weeks! In the spring there was no cooling, C&C came out and checked it and added coolant which lasted for one week. No air conditioner shortly after, We called up C&C again they said run the air conditioner for 24 hours. Still no cooling 2 weeks later, on my next day off they again came out and diagnosed the TX valve and also the coil was frozen, we are currently dealing with this problem and still waiting for parts.

Loss of work time, can't enjoy senior family members company due to house being to hot. Lose of consortium! High energy costs, to be continued....

Our 16 month old Lennox heat pump CBX32M-036 needed TXV Valve. Was told by repair people that they had numerous problems with that part (was back ordered and they had trouble keeping it in stock). Although part was covered under warranty, the labor and freon were not and it cost $250 to get it repaired. If this is a faulty part, shouldn't the entire bill be covered? Do you have any suggestions how I can find out what the failure rate is and who I should follow up with? Thanks for any help you can supply.

Lennox Model # HPXB15-036-230-03 installed July 22, 2005. Had refrigerant leak on distributer tube behind the flow drier in outdoor heat pump unit. This tube was obviously place there during manufacturing. Of course I was told that the warranty wouldn't cover this problem. I feel this problem is due to a manufacturers defect and Lennox should stand behind it. Spoke with the consumer affairs department today and they said just pay the service bill and that they weren't responsible. I would never install another Lennox system or recommend that company to anyone.

This unit has been properly maintained twice a year since installed. In fact the last maintenance was just 3 weeks ago and the tech didn't pick up on the problem. I spoke with Lycoming Heating Co. today about such a large repair bill and they said there was nothing that could be cone. ( Your responsible, your just going to have to pay it ) The repair totaled $686.25 I feel Lennox should be responble for something on such a new unit needing costly repairs.

I had a DuCane Heat Pump Installed in 2/2002, and have had several problems ever since it was installed. 2002 - serviced 3 times. 2003 - serviced 4 times. 2004 - serviced 2 times. 2005 - serviced 2 times (2 a-coils and a distributor). 2006 & 2007 serviced several times. 2008 - serviced 4 times this year (most recently 2 times in the past week)

Allied Air has been aware of the problems since day one, and I have even gone so far as to have my techician on the phone with Jody Smith (Allied Air Tech) most of yesterday afternoon. Heat Pump: Ducane 4 ton Package Unit Model# SH12A48 I have several bills Allied Air stated they would honor, and now stated that they are refusing any further assistance.

Since I have contacted the company well within the Warranty period, they should honor their word. But, so far they have not and they have only requested my technician come out yet again, a fact of which it again cost me more money, and Allied Air is still putting me off and ignoring my requests. As of 6pm last night, listed on a form faxed to Allied Air, my service technician stated on the form Unit is continuously blowing transformers & is currently NON-OPERATIONAL at this time.

This week has been my vacation week and it has been the most miserable time I have ever spent. Today the temperature outside is 99 and still I have no air. What I would like Allied Air is to be true to their word, reimburse me the money I spent attempting to repair my unit because right now I feel I just flushed that money. I would like to come to a mutual agreement with Allied Air, one that would be agreeable to both of us, but for some reason I do not see that happening. I need someone else to step in and attempt to help me.

Electric bills have doubled and no one feels they owe us compensation for this or lost work time as we have sat home with repairmen in our home day after day. We come home very day and wonder if the heat will evan be on and the other night it was 51 degrees in our house with outside temperatures dipping below freezing. The installer has written in response to our complaint that we have responded hysterically to a fairly typical set of circumstances. Please help us.

Consequencies include financial drain for chronic repairs and the stress associated with dealing with loosing heat during a Minnesota winter. I've been fortunate to avoid freezing pipes and associated damages with use of a gas fireplace, electric space heaters, and my growing competencies in diagnosing the problem and making temporary fixes to restore heat. From correspondence on the internet, my experiences are not unique to other Lennox Complete Heat owners. Sure would like to find out if there has been a class-action suit filed against Lennox and this product.

we purchased a new home from Centex for 170 thousand dollars. The brand new Lennoz air conditioning unit has NEVER worked right. They have been out here almost 10 times to fix it in the two years we lived here and it failed repeatedly. Im afraid of what next summer will bring. We repeatedly asked Centex to replace the unit but they have totally ignored us. We want them to replace it since it was in a brand new home.

has been serviced a minimum of 13 times. Six of those times have been due to needing 410A added.

This system - A Coil - Line Set - Outdoor unit has not ran for a full year without service. Many times it has required a call in both the spring and on the all. Last fall the unit was out of service for almost 4 months due to leaks. Just in the past month we have had to call for service due to the system not blowing cool air. Each time the unit is low on coolant it puts

additional wear on the compressor, which is the main component in the outside unit.

When I purchased this system I believed that I was buying a high quality unit from a high quality
dealer. The unit that was selected was just 1 step below the top of the line! It is rated at 17 seer! Two and a half years later I feel like I have been scammed and exploited. There is no
reason for the system to have continual problems. I believe the only reasonable solution at this

point is a complete replacement of the whole system at Philips/Lennox cost, a new warranty, $500 for the time and frustration my wife and I have had to spend, and a formal apology from both.

Have had to pay in excess of $500 for service repair bills that include diagnostic and repair costs on a product that cost $1800.00 and is used only 6 mos. out of a year and is only four years old!

Possible loss of thousands of dollars if the part decribed above fails completely.

My Lennox Air conditioning unit is 6 years old. I have had problems for the past 2 years. Two companies have told me i need to replace the E coil in the unit which is made by Aspen Manufacturing. They warranty the product for 5 years but in reality the product should be good for at least 15. (I am told this by both companies that came out to look at the unit). The ironic problem is that 6 other residents on my street that all have the same unit have the same problem. We are all in need of a new $1300.00 e coil which happened to need replacing right after the 5 year warranty. This is not right especially since the product should be good for 15 years.

I have called Lennox and Aspen and both say the warranty is expired and there is nothing i can do. I disagree especially because there are 6 other units with the same problem at the same time.

I am confident that Lennox put a faulty coil in their air conditioning units knowing they would only last until 5 years and that many more residents in my area will have to replace this expensive coil right after the 5 year warranty is up.