Consumer complaints about Lawn-Boy

Consumer Complaints & Reviews

K of Oviedo, FL on July 30, 2010

We spent $500.00 and a Lawn-Boy mower 1 year and 7 months ago. It wouldn't start last week so we took it in to be serviced. Mechanic said the pistons are loose, metal shavings in the engine, needs a new motor and not worth fixing. Surprise! It's not covered by the warranty because this was caused by, "not cleaning the air filter, "even though that was cleaned after every use. Then it was changed to, "because you didn't get the oil changed," and, "it was used too hard." All we did was mow our lawn with it. Any excuse making it our fault and not a factory defect. We didn't loan it out to the neighbors, didn't start up a mowing business, and just mowed our lawn. We don't live on acres of land either. Apparently, the aluminum engine couldn't handle normal use and the company will not honor their warranty.

Lynette of on June 6, 2010

I was cutting the grass with the lawnboy 10200 that i had just bought from an acquantnance for 120 dollors mower looked and seemed really nice, I knew nothing at all of the recall.Anyhow while cutting the lawn the blade apperently chiped or something and launched a piece of metal into my foot/fronnt of my ankle causing massive bleeding rushed to emergency room and cut was so deep and wide you could see my bone it took 5 stitches on the inside and another 7 on the outside. It hurt like crazy and still does hurt realy bad. I just wish

I knew of recall earlier to have prevented this.Now I have hopspital bills and follow up spointmets and follow up care!!

Joseph of Mastic Beach, NY on Sept. 17, 2009

CPSC, Lawn-Boy Inc. Announce Recall of Power Mowers WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Lawn-Boy Inc., of Bloomington, Minn., is recalling about 102,000 Lawn-Boy power mowers. Due to wear caused by the mulch fan, the mowers' blades can crack and break off. Broken pieces of the blade can be propelled from underneath the mower, possibly injuring the operator or a bystander.

Lawn-Boy has received eight reports of blades breaking on these mowers, including a consumer who was struck on the shin by a piece of a broken mower blade, resulting in a laceration. The recalled Lawn-Boy Silver Pro and Gold Pro Series are 2-cycle, walk-behind, 21-inch power mowers. A decal on the right rear of the mower's housing (Silver Pro) or beneath the handle control panel (Gold Pro) has a serial number from 8900001 to 8999999, and one of the following model numbers: 10247 10250 10323 10324 10331 10332 10424 10425 10525 10527 10547 10548

Hit with piece of blade. This happened to me on a 10324 with a later serial number,After speaking with a supervisor, Kevin at Lawnboy they would not send me the replacement kit.

herk of Pittsburgh, PA on Aug. 20, 2009

Rear wheel on a Model 10682 rear-wheel self-propelled mower has fallen off. Two separate dealers have attempted to repair the mower but it continues to happen and poses a major risk to the operator of the mower.

I have repeatedly contacted Lawn Boy to talk with the district service rep about giving me a discount to trade in

this mower for a new one. They keep trying to fix it without success.