Complain about a product or service

Krups

John of Washington PA (01/16/09)
I have a 3 year old model 229 Krups coffee maker and am experiencing the same problem that some of your other complaint filers are having. The switch that controls whether the pot is on or off appears to function normally as does the light. However, the unit remains on and hot to the touch, even when it is switched off and the red light is off. The only way I'm able to use the coffee pot safely is to unplug the device after the coffee has been brewed. Otherwise, the heating element remains on, which is a serious fire hazzard.

This fault prevents a very serious fire and safety hazard. The unit is very warm to the touch and if you were to pour water in on the hot element, a steam blast occurs and could spray on your face. I believe the units should be recalled and repaired or replaced at Krup's expense.

Michele of Seattle, WA January 7, 2009

Michele of Seattle WA (01/07/09)
I bought a XP4030 espresso machine in May 2008. The steam nozzle keeps flying off when I steam milk. I contacted to company to get a replacement part. They are not in the business of selling parts and directed me to the service center. The service center will not give me a replacement part, for a product under warranty without the orginal receipt.

I filled out the warranty card, but they does not prove when I purchased the machine. RIDCULOUS, worst customer service ever, they do not care if I get this fixed or not. I have a 150 machine I can not use for the purpose I bought it for.

Keith of Indianapolis, IN December 17, 2008

Keith of Indianapolis IN (12/17/08)
Someone (an attourney) needs to take on Krups and challenge their faulty goods returns policy. They sell high-ticket items, manufactured in China, which break down frequently and force customers to pay to have the goods returned so that Krups can inspect them. They should cover this expense or not try to attract customers who expect quality in return for an expensive item. There's enough examples of their off-hand treatment of customers - mine is a complete failure of a 350 coffee machine after 4 months of use. Their solution? Ship it back to us and we'll look at it. Do I get reimbursed for the expense? No it's just company policy Well I'm sorry, Krups, that's just not good enough.

Betty of Narrowsburg, NY November 13, 2008

Betty of Narrowsburg NY (11/13/08)
the handle on the carafe comes off so we taped it to hold it on. the water level indicator comes out of its position and water runs out onto the counter when we fill the coffee pot with water.

After less than 3 months what I thought was a quality product turns out to be a piece of junk.

Gh of Portland, OR November 5, 2008

Gh of Portland OR (11/05/08)
2 years ago we bought a Krups FBC512 toaster oven. It was supposed to be the type of the line. Suddenly the heating elements quit working. A call to Krups was unsatisfactory. They kept saying that the unit would have to be shipped to California for repairs. They had no local appliance repair service. 199.00 down the drain! No more Krups for me...ever.

Kim of Tigard, OR November 1, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.