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Krups |
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Carolyn of Chesterbrook, PA June 26, 2009 Krups Convection Toaster Oven Model 571509 purchased December 15, 2007 broke June 20, 2009 while baking a thin pizza @ 450 degrees for 10 minutes according to the Krups instruction manual. I was in the room and mid-cycle I heard a loud sizzle and the oven ceased to function. Fortunately no one was hurt nor was there a fire; we emailed Krups and was told it was no longer under warranty and at our expense we could ship it to an authorized Krups service tech for repairs (at our expense). This toaster oven was purchased as a gift for 159.99 plus PA tax at Linens 'N Things (which has since closed due to bankruptcy); I purchased a toaster oven with the Krups name because I had associated Krups with high quality appliances - however after this costly short-lived experience I will never purchase a Krups product again and want other consumers to be aware that this is no longer a reliable brand. The toaster oven sometimes had a plastic residue odor and smoke would sometimes appear from the oven during use; the owner manual states that this is normal and would disappear with use; it never really did (although it was intermittent); I regret now that I did not complain to Krups earlier; but since their limited one year warranty is so ambiguously worded this may have fallen on deaf ears anyway. I feel ripped off. Perry of Oaklyn , NJ June 27, 2009 Our Krups 197 coffee maker carafe liner broke up while just sitting in the coffee maker. It had not even been touched for an hour. I Emailed Krups and they sent an automatic response that I would hear back within 48 hours. There has been no further response from Krups. I am throwing the coffee maker away and purchasing a different brand. Christine of Little Neck, NY June 22, 2009 Bought Krups 6slice digital toaster oven based on excellent reviews on Macy's website. Manual states it is normal for steam to escape and that this will go away with use/time. Upon first use to broil meat, lots of steam coming up through closed door. Steam discolored and ruined the glass door which I haven't been able to clean. It's like a condensation stain inside the glass that won't go away. Also, lots of popping noises during use. I later read on other websites that a few people had their oven explode with the glass door breaking and flying glass. I have had other toaster ovens that never had steam escape from the door. The popping noises make me very nervous and I will be returning this item. Ed of Holtsville, NY June 9, 2009 Was given a tea kettle model #FLF2-J1 as a gift. Went i got around to using it i filled it with water and turned it on and the smell of plastic was everywhere and upon tasting the water it tasted leki plastic. No mater how many times it was wash out etc the taste and smell never went away. The company refuses to take it back or change it for something not plastic even if i pay extra. So i am left with this poison pot. Shirley of Wood Dale, IL March 25, 2007 I called 12/31/06 and complained that I had purchased a Krup Electric Juicer through the internet, and after a month it stopped working. I was told a response to my inquiry would be sent within 1 to 2 business days! Today is March 24, 2007.........and I am still waiting for a reply. I always thought KRUPS was a reputable name, now I see that is totally untrue. Your service SUCKS!!!!!! Jim of Hoffman Estates, IL April 14, 2009
Earl of Webster, MA April 4, 2009
I have tried using this toaster again with close monitoring. Most of the time it worked fine, but I have had similar problems on occassion where I have had to pull the plug, because the toaster would not shut off at the end of cycle and the stop button did not stop the toaster. I have decided not to use this toaster any more, but I do have concerns that this could be a problem for others that could result in injury or even death. Gerry of Pacifica, CA March 3, 2009
Gail of Bradenton, FL February 20, 2009
Michael of Victoria, BC February 6, 2009
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