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Carol of Evanston IL (05/04/08)
I have a basic Krups coffee maker, type FME2, that I bought about 18 months ago. About six months ago, the plastic piece that holds the paper filter broke (the spring in the bottom became detached) and I ordered a new one. The same thing just happened again. It's clear that this part is badly designed.
In addition, the machine delivers several piercing beeps, twice, every time the coffee finishes brewing and there's no way to turn off this feature. I would not recommend this coffee maker to anyone. I just bought a different brand to replace it.
Shelley of Winona MN (02/15/08)
My Krups Coffee/Cappucino machine broke right away. I sent it in for repairs Oct. 2007. Never got a different one until January 2008. I had to deal with these people that long. And the one they sent me still does not work properly. I hit the top of it,and it started working. I will just throw it away when it quits. I am not dealing with them anymore. And I will never buy another Krups product again.
Charly of El Dorado Hills CA (02/11/08)
I have purchased a Krups Orchestra and I had the machine for about three years. Within the first year the machine was at Krups for about 5 months for repairs. My coffee maker was sent to Krups on 5 different occasions for repairs. It's been nothing but a nightmare. I spent $1000.00 for this machine and had nothing but bad luck with it. I had to spend money to have it send back to Krups. Recently I had it shipped to one of their repair centers in Oakland Ca. and they had the machine at their facility for approximate 4 months. They claimed they had to order a part from France and the machine is still in the same condition. Except now smoke came out from the machine and water started to leak from it. Yes I have documentation to support my story. I know I had the machine for a while but half the life of the machine was spent at their service center. I wish to know what my rights are. This machine is defective ever since I got it. In fact after having the machine only for 90 days I had to send it for repairs. Krups is not willing to do anything and they don't seem to care much.
Philip of Marcellus NY (12/17/07)
Krups FMF5 coffeemaker. Krups is Krap. It works, but the design is really poor. You can't pour out the last 2 cups without spilling coffee, air bubbles form in the water gauge and won't give an accurate reading and no battery backup means reprogramming everytime pour is interrupted. I contacted customer service who replied with a form note to return it to the store. Last Krups for me.
Sheila of Seymour TN (10/02/07)
Today I called Krups for the second time about the KP1010 model pod coffee maker. We bought two of these machines at Lowe's sometime around February. The first one worked great for about 2 months, then it completely stopped working (quickly blinking light and no brewing no matter what we do). I called the complany then and could not find my receipt. The production date was more than a year before) I just wanted the product replaced. The man told me without a receipt that there was nothing he could do. He referred me to the service center - I would be responsible for the expense.
We decided to keep looking for the receipt and took out the second machine. This one had coffee inserts (the plastic cups that hold the pods) - the larger ones - that did not even fit in the machine. We used the cups intended for tea, but the machine is very difficult to close, and this means that we cannot brew cappucino either.
I called the company for the second time today and spent more than 20 minutes on hold before reaching a customer service rep. When she came on, I explained again what happened with the first machine and then the second. I explained that I still could not find my receipt - but I have the box and the model numbers and all info from the bottom of the machines. I was informed that the second one had an even older build date than the first. I was put on hold while she checked if there was anything they could do. She came back to tell me I had no recourse, but they would send me a rebate certificate. When I inquired as to what that meant, she explained that I could buy a new Krups product and get a $10 to $30 rebate. I told her that this was unacceptable; that it was bad enough that one of the machines malfunctioned/stopped working, but to have TWO of the same model go bad within a couple months of taking them out of the box was just insane for a product that is supposed to be a good and reliable brand.
I just want these machines replaced with comparable machines that will work. When did the customer start being wrong? Does this company care about its customers or reputation?
We have been burned by the machine when it wouldn't close properly. We gave away our standard coffee maker when we got these and now we are not able to brew coffee (or espresso, as these are supposed to). We are out the cost of the machines and have gotten completely unsatisfactory response.
Dessica of Frisco TX (08/22/07)
This is to let you know that I am very disappointed with Krup and their Rebate Program. We purchased a Coffee Maker. I sent in the correct and proper information required and waited my 6-10 weeks for my rebate, I received a letter stating they did not receive the information required. I know I did. The person there told us to send the info in again. Unfortunately I had sent in the original UPC so could not send it again. She said she would look into it. So I sent the Information again. Another phone call from Krups rebate center said I had to send in the original UPC. I can't!!! - you already have it. As much as I love KRUPS products, If this is not not resolved to my satisfaction I will no longer purchase products from you again and will inform all my friends to do the same.
Judith of Goshen NY (06/25/07)
new coffee maker has a design flaw. the water gauge develops one or several air bubbles when you pour water in. called the company and rep named Shelley told me she had the same model, does the same thing, it was a design flaw, and the way to fix it was to empty the pot, take the coffee grinds out, and turn the unit upside and shake it, then leave it upside down for 24 hours. does this make sense for a morning cup of coffee? spoke to manager and he told me to i could drop it off at their service place three and a half hours from my home, or mail it at my own expense and they will look at it. When i mentioned that i was already told it was a design flaw, he said the earlier rep was mistaken, and it was just a coincidence that her pot did the same thing, and he sees no problem with the solution. and assuming i was stupid enough to send the pot (for approx. 10.00 dollars) to their store, which, he said, could take up to 6 weeks to service how do i make coffee. simple, he said. just buy another pot in the meantime. i will buy another pot, of course, but it won't be krups.
Htgt of Great Falls VA (04/11/07)
I bought a Krups XP4030 espresso machine for which a part was deffective. Krups customer service (a misnomer if ever there was one) assured me they would send a replacement and gave me instructions and an RMA to return the original part, which I did. Five months and many calls later, they acknowledge my prior communications and returned part, but claim they have no replacement parts. I no longer can return the product to the store since I sent the defective part to Krups. Krups will not elevate this a a level that can resolve the problem.
$160 and a lot of time wasted!
Krups is Krap!
Stan of Chicago IL (03/27/07)
Krups Toaster, Type 118, 17127
Toaster broke. Wide mouth toaster, when you press down the lever which is supposed to hold the bread or bagel in place, so that the stupid machine heats up and does it's only job, toasting the bread, the lever refuses to catch and hold, thereby rendering the appliance useless. I don't know about you, but this is a simple toaster from what is supposed to be a fine European maker, complete with high tech design, cool looks etc. It's about two years old and not used all that much, maybe once or twice a week. Now it's broke, and certainly not worth fixing. I'll never trust these folks to build anything again, and recommend that you don't either.
Crazy, huh! Fine German design and engineering, and they can't even build a good reliable toaster. This is a toaster, folks. Broke. Lord knows what might happen if they tried to build, say, a food processor or coffee maker.
I just think it's unbelievable.
Pam Golombeski of Morristown MN (02/18/07)
I purchased a Krups coffee maker and I shut it off and it has been turning on by itself. We have to unplug it as soon as we are done for fear it will start a fire.
Marilyn of Loma CO (01/27/07)
Hello,
I have a Krups AromaControl Therm Time Steel Model #229.I think it is about 5 years old. I brewed my coffee this morning poured it and the top of the black plastic handle dislodged from the carafe. Hot coffee went all over my kitchen. I had a heavy bathrobe on which protected my body somewhat. This a very dangerous design in the handle. If a child would have been standing nearby they could of been burned seriously.
I took the handle apart and saw that the top of the plastic handle that hooks to the inside screw broke leaving part of the plastic hooked to the screw.
Andy Odell of Flagstaff AZ (01/13/07)
I have a Krups Espresso machine, has worked for many years, but gradually things have broken on it (plastic stuff, etc), and now the cap that holds the steam leaks, which makes it useless.
I called the Krups 800-number and found that it is now a phone-sex number. I wish I could get the parts I need to repair the machine. But, if service is NOT AVALIABLE, then I will NEVER buy a Krups (or should I say Craps) item again!
Lucy Adams of Owensboro KY (12/07/06)
Our Krups can opener, still under warranty, stopped working. I mailed according to manufacturer instructions, to above name appliance dealer on 10/04/06. To date (12/07/06) we have no word from them regarding my can opener. I have been reading the complaints online with dismay and wonder what my next step is. Can you helps?
Dave Wilson of Defuniak Springs FL (11/21/06)
On 10-28-06, upon the recommendation of Cooks Illustrated, I ordered a Krups Fast Touch Coffee Grinder #203. I received an immediate Order Conformation listing the details and assigning Order # krupsonline 14632. On 11-01-06 $29.48 was deducted from my bank account. On 11-20-06 my status inquiry was returned stating that they had not processed the order and gave 1-881-344-0727 for further assistance. This number cannot be accessed.
I feel that I'm out $29.48 I simply cannot believe anyone in retail could be this dishonest/incompetent.
Judith of Littleton MA (10/24/06)
My 4 year old Krups toaster oven has a defective pin holder for the oven door. It is a poor design and apparently broke while being cleaned. The oven works fine, but the door won't stay on.
I called the parts department to get a replacement control panel that contains the pin holder. They took my credit card info and part request, but couldn't tell me when and if my part would ever show up. I called Krups the next day to find out about the part and discovered that it's no longer available. To make me feel better about my situation, they gave me a $10 gift certificate to spend on an item of $100 or more. Somehow, it didn't make me feel better!
This company's website claims that they have Bold design, precision, ingenuity and unwavering craftsmanship. I beg to differ!
Joe of Seal Beach CA (09/15/06)
I purchased a Krups coffee maker FME4 approx. 1 year ago. The permanent filter has never stayed seated in it's proper position also the programming has now ceased to function.
Dr. Ronald of Goose Creek SC (07/31/06)
Received a Krups FND1 cappuchino maker for my birthday about 5 months ago, and today the coffee maker part died. The light won't come on to make coffee. The light for heating milk works, but nothing is heating the water to make coffee, so I am left with a machine that does not work. It has not been used much, never was dropped. Why is this happening?
I have no paperwork regarding this item, as it was a gift, but I expected it to work for longer than this. I am disappointed and withhout my cappuchino!
Don of Shadow Hills CA (06/15/06)
I've owned the Krups AromaControl Model 199 coffee maker for 3+ years. Recently I poured cold water into the water reservoir and was blasted with a face full of steam. Surprised, I confirmed that the power switch was set to the OFF position and the indicator light was OFF. I also confirmed that the indicator light functioned correctly when the switch was moved to the ON position.
After emptying the reservoir, I unplugged the unit for an hour. I then plugged it in again and checked back an hour later. The empty water reservoir was hot to the touch. I confirmed that the switch was set to OFF and the indicator light was OFF.
I reported this incident (#502490) to Krups. The rep was courteous. He offered to replace the unit outside the one year warranty if I could produce a receipt dated within 3 years. In a follow up call I made it clear that I was not going to hunt down the receipt as I considered this more than a product failure. As noted in my original web problem submission, I consider this a safety issue that could impact numerous users.
I suggested that Krups might want to study my unit to determine the nature of the problem (and, at the same time, replace it).
Krups agreed to study it (but not immediately replace it) if I boxed it up and sent it to them on my time and money. I made it clear that, given their attitude, I would rather spend my time spreading this word and contacting the appropriate agencies.
I suggest that you check your unit to see if the reservoir (in the back of the unit) is hot to the touch when the power switch is turned off. If so, I urge that you contact Krups and the appropriate agencies.
1. Face full of steam
2. Electricity cost (unit on 24 hours a day)
3. Potential electrical fire danger
4. Must now replace unit
Cathy Jablonsky of Palm Bay FL (04/21/06)
I E-mailed the company to let them know our automatic coffee maker would not shut off. The pot would brew in the off position. I explained that the pot would be hot and still trying to brew when I came home from work. I was concerned about a fire hazard. My husband then called the company and they had total disregard for our concern. We contacted them to see if there had been a recall on this type of coffee pot. The appliance was purchased approx. 1 yr. ago. We would have expected a Krups coffee pot would last longer than a year. If this pot is a possible fire hazard, I would like them pulled off the market.
We threw the coffee maker in the trash. Our safety is of most concern. We pulled out the old auto shut off(still works)Black & Decker coffee maker. This coffee maker has to be way over 10 yrs. old. Not that I would expect the Krups to last this long, however over 1 yr. would have been nice.
Caroo of Fairfield CA (02/07/06)
Bought a Krups toaster oven. FYI, if your thinking of purchasing one: It is so large inside that it takes 9 minutes to TOAST a piece of bread. By that time, there is no moisture left in the bread (no matter how thick it is), and it is bone dry & terrible! I'll never buy a Krups again.
Brenda Riley of Grand Island NE (12/05/05)
i have a krups 229 coffee pot & after one year, the unit does not shut off automatically. even though the unit might say off, the unit itself is hot without your knowing. the next day, it runs the coffee thru being on off. very dangerous & paying $150 makes me furious.
it's unsafe & needs to be recalled.
Lori Welliver of Hector NY (12/05/05)
The Krups coffee maker Type 270 has two carafes. During a routine washing, the carafe exploded sending glass all around the sink area, including onto the floor. No one was injured, fortunately. When I call customer service, Josh told me that the carafe lining had been compromised causing the explosion. He apologized and directed me to the phone number where I could order a new carafe at my own expense. I believe this potentially dangerous product should be removed from distribution and that I should be compensated for its replacement.
Cherie Shockley of Manakin Sabot VA (04/29/05)
I purchased a Krups Deep Fryer, type series F26-a, E44863 about 6-7 months ago. The top temperature is supposed to be 374 degrees Farenheit. To this day the temperature has only reached 341 degrees Farenheit. I can't even make french fries because the temperature is too low. I spent quite a lot of money on this appliance. I was told by Krups that I would have to send the deepfryer to the appliance repair service company at my expense. I am very disappointed in the quality and customer service of Krups. I will never purchase another Krups product and will do my best to discourage anyone else because Krups doesn't stand behind their products.
I have to go out and purchase another deep fryer. I spent about 125.00 dollars on the Krups and now I am out that money!
T Schnatz of The Woodlands TX (04/06/05)
We have a Krups F180 which we liked very much at first, but now, after about a year of use, we can't turn it off unless we unplug it. It has an auto-off switch which stopped working AND even the manual turn off does not work anymore. We found this out when we returned home after being gone for the weekend and the pot was still on and scorched.
We are now afraid to use the coffeemaker because we can't turn it off unless we unplug it.
Gerald Seifert of Broadway NC (04/04/05)
I have a 2 yr. old Krups Model 229 AromaControl Therm Time Steel, Coffee maker, which the water heating element remains hot after the on light goes off, and after the switch is turned to off position. Contacted Krups who asked me to return to plant to determine what is wrong with unit. I agreed to return if they would pay for shipping. Haven't heard whether Krup will pay for shipping. I do not believe I will purchase another Krups.
Fortunately, the only damage has been the approx $125. paid. There is a one yr. warranty which has expired. It could have been much worse if we did not detect the malfunction when we did.
Laurene of Los Angeles, CA (02/02/05)
I purchased the Krups Novo 2300 plus expresso maker, model # 968 in Dec. 2002. I've always had problems with the Auto cappaccino steamer accessory. If I don't ensure the 4 parts are not tightly seated together ( Auto cappuccino accessory, dial, flexible tube and outlet nozzle) a lot of steam shoots out of the tip rather then frothing milk. I learned the hard way that I needed to hold the auto accessory and dial parts together initially otherwise I'd end up burning my fingertips from the steam shooting out, heating one of the metal parts. So much for the auto accessory. My girlfriend purchased the same model when I purchased mine and hers does the same thing.
John Moot of Riverside CA (12/27/04)
I was given a krups coffe maker. It has the stainless steel coffee pot. I had the maker for less than four months and the pot handle broke. I bought another one for $35.00, thinking maybe it was neglect. I now again after 5 months have a broken handle. For the cost of these machines. The pots should not break like this. What the heck is the deal? Will never buy another Krups item again.
J C Hogan of Dallas TX (11/17/04)
I bought a Krups 4 slice toaster. All heating elements quit at the same time, indicating an internal open circuit. I attempted to remove the bottom of the toaster but the 4 screws holding it had an unusual head, neither slot nor phillips. I emailed the company's customer service asking the type of screwdriver needed. Reply explained the length of their warranty, need to include proof of purchase date, address for return, etc. I emailed back that I would really appreciate their reading my inquiry instead of sending some canned reply as that really made me mad and was one of the best ways I knew of to lose customers.
Haven't heard any more - they obviously don't care.
Cost of replacement (not a Krups) toaster.
Thomas of Naples FL (11/04/04)
Bought a Krups combination coffee / expresso maker. Second time used the top to the coffee carafe broke (June 2004) as of this date I have mailed copies of purchase, UPC box codes, letters of explanation - numerous telephone calls and noone had any idea of my proble. Now comes Derek who has tried to help - I'm now back to square one Customer Service and they tell me I can buy a new part - that's it for Krups, I've never seeen such poor customer service in my life. My only recourse now is back to the department store, after all it's only been 5 months since I purchased the machine.
Alvin of Edmonton AK (11/01/04)
I puchased as a gift for my wife a Krups combination Coffee Grinder/ Maker which was in excess of $300.00cdn 2 years ago. By accident we broke a small plastic filter screen that fits just below the gringer secion. This part looks like its worth $0.50. So I go to a local Krups repair shop that is given the run around by Krups in order to even identify this part. Adventually I am told by the shop that Krups cannot supply them with one. Fine, I go to another shop and an told that Krups no longer makes this part!! I now call Krups Canada and after 30 minutes of press 1 to talk with $&*(&^( I finally get to leave amessage with someone who never calls me back. Next I go web-surfing for Krups USA and get a number and call only to be told that they no longer make this unit and therfore no parts!!
I cannot believe I will now be throwing away a $300.00 coffee maker over a $0.50 part!!
Katherine Anson of Louisville KY (10/12/04)
Approximately a yearor so ago, my coffee maker was recalled by Krup due to leakage which could have caused fire or shock or both. I sent it to the address supplied by Krup and received a replacement coffee maker. The new one has leaked a little, now it is leaking a lot, again. I need a refund. This product is not living up to the Krup name. Please advise me asap.
Fire, shock, or both
Robert of Raleigh NC (10/05/04)
My Krups model F286 toaster oven burned a heating element. I had this oven about 16 months and used it only the last 6 months. When I try to have it fixed I find out no part is available. Krups told me they never intended to repair this products heating elements. If under warranty it is replaced, if out of warranty too bad. If in fact this is the truth it will be the last Krups product I purchase. To have me toss a $70.00 item because of a less then $10 part is terrible.
Brad of Alabaster AL (08/20/04)
The wife and I purchased the Krups Palitino Coffee/Espresso machine. It worked great for about a year before we started having problems with it. We were instructed to send the machine to the closest Authorized Repair Center, which was located in Atlanta, Ga. So off it goes. It sits .. and it sits .. and it sits. From February 2004 until May 2004, waiting on a part. Finally, after several calls and emails to Krups and the repair facility they decide to ship it to Krups for repair. It sits ... and it sits ... and it sits. More phone calls and emails with several suggestions of how they can improve their customer service. Two days ago, I recieve a repair bill for $145 dollars. We spent $300 dollars on our machine and 7 months later we're told the repair will be half the value of the machine new????!!!! No thanks Krups, I will instead beat my a hand with a hammer. I get the same sensation, but without the cost. Thanks anyways!
Michael of N. Miami Beach FL (06/30/04)
In all my life, I have never come across a company like Krups who absolutely refuse to stand behind their products, and who even refuse to identify the name of their CEO and/or president.
I purchased a gold tone filter for $15. After using it one time, the gold tone disappeared in several spots. The manager of their customer service told me Krups does not warranty their product against this kind of manufacturing defect.
I first called Braun by mistake, and they immediately agreed to send me out a new filter. Then I realized, I had called the wrong company. My Braun gold tone filter still looks new after 15 years.
I have a very professional phone voice, and am always very successful getting consumer problems problems resolved. I'm almost always been successful at getting through to high level executives. The Krups corporate operator won't even give the name of the person who leads Krups North America.
Krups is a division of SEB. Other SEB companies are Calor, Moulinex, Rowenta, Tefal and T-Fal. I wouldn't buy anything from any member of this group.
Helen Kraus of Cherry Hill NJ (06/07/04)
I purchased a toaster oven over a year ago. This product costs over $100.00. I only use the product occassionally, probably a dozen times since it was purchased. It appears that the heating element has gone. I contacted the company and was told that there was nothing that could be done since it was over a year old. It certainly appears that the quality of the KRUPS product is in question.
Brenda of Cabot AR (03/13/04)
... got a Krups coffee grinder/maker as a Christmas gift 2003 F6257056 it has been trouble since we got it. The coffee grinder does not work properly.
... The grinder turns on on both settings. It is continually getting stopped up, and I can not even use it now. It is and was a faulty machine and...I want a replacement i feel we should have a class action it is just time until some one gets hurt...
Michael Ohmer of Cincinnati OH (06/18/03)
I just wanted Krups to know that I recently purchased a new coffee maker. It's not a Krups product. Krups recalled the coffee maker I had previous to the one I just replaced. Unfortunately, I could not return the carafe because I had thrown the machine away one week prior to receiving the recall letter. Not only has Krups lost a loyal customer, but they lost me as a customer for life.
Ed of Portland OR (5/16/03):
I have an espresso maker, model # 968. The coffee basket leaks, so I've tried to replace the rubber seal or O ring. Our local Krups authorized parts and repair shop here in Portland, Or, Appliance Repair Central, has not had this part. In fact, they've told me that Krups is terrible about making parts available.
I ordered 2 sets of seals from Krups directly by phone in December, 2002 and have not received them yet (May 16, 2003). Until today, no one ever answered my calls or Emails. Today, after making some angry phone calls to their Cusomer Satisfaction number I have finally reached someone who said she'd try to help me. They do not yet, however, have any of these parts in stock in the USA!! They are still selling this unit here and do not have a part that wears out with normal usage and without which the appliance can't perform normally.
I see several similar complaints on your web site. I'd recommend putting Krups on your "Rogues List."
Consider it done.
Ceal of Long Beach CA (5/15/03):
Purchased a Krups coffee grinder/maker at the supermarket. I have not had it for a year and it has been trouble since I bought it. The coffee grinder does not work properly. It has a setting for brewing ground coffee or brewing coffee beans. The grinder turns on on both settings. It is continually getting stopped up, plus the parts have broken and I can't even use it now. It is and was a faulty machine and I can't believe they are able to sell this piece of junk. It was marked down when I bought it and that should have been a warning to me.
Harold of Orlando (4/8/03):
I bought a Krups 985 combination coffee espresso machine. I always take good care of my purchases. I noticed the espresso side was not working properly, it was acting like it was clogged up. I ran the vinegar water thru it as recommended and it showed no signs of build-up due to hard water.
I then attemped to unscrew the small screw holding the small plate where the water steams on the coffee to see if it needed cleaning. The screw with very little effort broke off. It appeared to be of a cheap pot metal not stainless. My machine being only a few months old was now useless as far as espresso making was concerned. When I called to see if they would repair it I was told I could take it to a service center for a nominal charge or send it to them. It would be a minimum of $50.00.
I only paid $100.00 for the machine and used it only for a few months. The lack of quality parts was not my problem. I have been in the Food and Beverage industry for many years. I have been trained by professionals on how to do preventative maintenance and more. I was under the impression Krups would stand behind their product and repair a machine that was not built with the quality they claim or that was paid for. I still have the machine, useless in the box.
Harold of Plam City, FL writes (9/20/02):
I purchased a Krups automatic coffee maker in Germany for more than $800 about January of 2002. I have since moved to the US and been operating the coffee maker with a transformer here with no problem.
In June the coffee maker broke and I called Krups Germany. They instructed me to call Krups North America. I did. I was told at their customer service number that there was no problem and that they could even convert the unit from 220 to 110v. I then FEDEXED the unit by overnight mail to the address given. I waited for more than 2 months.
I contacted Krups many times asking for a status. They never got back until Sep 17th. Then they told me that they would NOT honor the warranty, and that they would not fix the unit. They told me that I could buy a new discounted unit for ONLY $325 dollars. From my secretary: "Abe from Krups just called here regarding your coffee maker. ... In a nutshell though, your machine cannot be repaired as it is a 220V and they do not have the parts to repair it, however, they can 'replace it' as he termed it for $325 with a brand new one (they only come in black). He said that normally these machines are about $600 and you would be getting it at a discounted price."
I called Krups at their public number and was told that they would not honor the warranty and that there was no one else I could talk to about it.
I have sent this heavy coffeemaker off by Fedex. I have been now three months without it.
Lenny of Baltimore (10/05/01):
I received a Krups coffee machine as a gift on my birthday. It worked a few times, but stopped working about one week later. I called the Krups company and they said that they would not deal with the coffee machine directly, instead they sent me to one of their repair subcontracters. I explained to the customer service representative that I would not be able to reach the repair center which was an hour drive from where I live, since I don't own a car. The only way that I could have it repaired would be to mail it to the repair center.
However, the Krups company pointed me towards the "policy" where they do not pay for shipping. I don't understand why I should have to pay for expensive shipping on a gift which was given to me one week ago.
Corrine of Merrick NY writes (11/1/02):
My Krups toaster oven Model #228 stopped working. It was less than one year old and still under warranty. I mailed it to the New Jersey service center at my own expense and was told there was a 4 week turn around. The oven reached the center 9/10/02. I have called called customer service 4 times at 800-526-5377 and am told they are a "third party" and cannot locate the oven or call the service center. They have put in a request for NJ to contact me and no one has. One woman named Tia suggested I call New Jersey myself. I have been calling for 2 days and no one picks up their phone. I am told to "leave a message". I do not want to leave a message, I want to speak to the service department and find out where my oven is. I have also left a message on the web site.
I have spent $25 to send pack up and send this oven to New Jersey service center as requested. I am not buying a new oven. It is very inconvenient not having a toaster oven for 2 months. THe way this company treats customers is despicable and we certainly will not be buying a Krups product again.
Sam of Treasure Island FL (1/21/03):
I purchased a Krups model 229-45 coffee maker on Dec.14, 2002. There was a promotion for a $30 mail in rebate on this model during the month of Dec. The rebate was one of the deciding factors to purchase a Krups model. The store where this was purchased was out of the rebate forms. They told me to contact Krups at 1-800-526-5377 for a rebate form. I called Krups on Dec. 16 and was told they would mail me a rebate form. I called again on Dec. 30 and was assured that a form was mailed, but they would mail me another form.
On Jan. 12, 2003 I emailed Krups instead of calling and asked again for the rebate form. They said they would answer me by email on Jan.13. As of Jan. 21, 2003, I still have not heard from them. Krups North America, Inc. P.O. Box 3900 Peoria, Il. 61614 1-800-526-5377
I would have bought a less expensive alternative brand if I knew they would not honor their rebate.
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