Complain about a product or service

Krups

jeffrey of eustis, FL October 31, 2009

received juicer as x-mas present. we to juice celery and it exploded and cut my shirt and my chest(injury only supreficial but still hurt) Part flew all over my kitchen, and on the dogs food bowl

HARRY of CHARLOTTE, NC October 28, 2009

We purchased a Krups toaster oven about 18 months ago. It was used about once a week a total of 50/60 times before the door opening hinge broke off making the unit inoperative. Krups adhered to their limited one year warrantee and were not particularly interested in standing behind their obvious cheap Chinese made junk. Top dollar was paid for a (once) respected brand in the expectation of quality. I should have purchased an inexpensive off brand at Walmart as I would have got better quality and probably a better response. The best Krups could offer was to return the unit at my cost to a service center in Maryland who would quote on a repair and return at my cost. It would be cheaper to purchase a new unit. Krups also refused to sell me the part which should not cost more than 5 and repair it myself citing liabilty fears. Rather they should cite more revenue for the service center. Needless to say I will never touch a Krups product again. They are devoid of credibility, morality, and have debased their quality in the interests of a quick dollar

greg of middletown, RI October 13, 2009

Krups toaster oven FBC112 turns on and runs by itself at random. Could have burnt our house down. Purchased in 2005. Once problem was discover we discontinued use of toaster oven.

Nigel of Tianjin, China September 11, 2009

I left Hamburg Germany with my wife November 2008, we where bought a Krups Essenza Coffee machine Type XN 2100, is has now stopped heating the water, is it possible to exchange this machine in China or can you repair, this is still under warranty.

Christine of Houston, TX September 4, 2009

I am trying to contact Krups consumer service because I am looking for a part of a Krups product. They answer my e-mails but the information in those mails is outdated. The website they advised me to go to has changed their name and the Krups consumer service phone number that is provided is not operated at this time. The recording is talking about a training of employees - but apparently that was in July... very disappointing. I would have expected more from Krups.

teresa of worthington, OH August 22, 2009

At first I thought the Krups Digital/Convection Oven was great but by the end of 90 days,it just died on me just like that. Sent in to Krups Repair shop and after several months, they decided to send me a brand new one. Within a month, hardly used yet and still it just died. The way the handle complaints is that you have to keep returning by shipping it to their repair shop. Second time around, I am not really interested in salvaging my desire to keep this "lemon". Thank goodness, I spoke to the store manager where my husband purchased it from and agreed to give me store credit as soon as I brought the one month old dead product and necessary papers (receipts) to the store. Must be the computer chip. Something within the product is not in working condition. No more Krups for me! Thanks

DON of Orlando, FL July 18, 2009

Known problem of lid not opening and coffee maker not working due to some safety switch malfunction. Krups doesn't give a hoot. The machine was less than 1 year old, but because I could not find a receipt, they just shrugged me off. No suggestions for repair, although the repair is not complicated. Bad business for a brand that tries to appear as a quality product.

Perry of Oaklyn , NJ June 27, 2009

Our Krups 197 coffee maker carafe liner broke up while just sitting in the coffee maker. It had not even been touched for an hour. I Emailed Krups and they sent an automatic response that I would hear back within 48 hours. There has been no further response from Krups. I am throwing the coffee maker away and purchasing a different brand.

Carolyn of Chesterbrook, PA June 26, 2009

Krups Convection Toaster Oven Model 571509 purchased December 15, 2007 broke June 20, 2009 while baking a thin pizza @ 450 degrees for 10 minutes according to the Krups instruction manual. I was in the room and mid-cycle I heard a loud sizzle and the oven ceased to function. Fortunately no one was hurt nor was there a fire; we emailed Krups and was told it was no longer under warranty and at our expense we could ship it to an authorized Krups service tech for repairs (at our expense).

This toaster oven was purchased as a gift for 159.99 plus PA tax at Linens 'N Things (which has since closed due to bankruptcy); I purchased a toaster oven with the Krups name because I had associated Krups with high quality appliances - however after this costly short-lived experience I will never purchase a Krups product again and want other consumers to be aware that this is no longer a reliable brand.

The toaster oven sometimes had a plastic residue odor and smoke would sometimes appear from the oven during use; the owner manual states that this is normal and would disappear with use; it never really did (although it was intermittent); I regret now that I did not complain to Krups earlier; but since their limited one year warranty is so ambiguously worded this may have fallen on deaf ears anyway. I feel ripped off.

Christine of Little Neck, NY June 22, 2009

Bought Krups 6slice digital toaster oven based on excellent reviews on Macy's website. Manual states it is normal for steam to escape and that this will go away with use/time. Upon first use to broil meat, lots of steam coming up through closed door. Steam discolored and ruined the glass door which I haven't been able to clean. It's like a condensation stain inside the glass that won't go away. Also, lots of popping noises during use. I later read on other websites that a few people had their oven explode with the glass door breaking and flying glass. I have had other toaster ovens that never had steam escape from the door. The popping noises make me very nervous and I will be returning this item.

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