Krups

Our five year old oven toaster glass door exploded and threw hot glass pieces all over the kitchen and myself. It was going through a normal toast cycle when it happened. No injuries occurred. I just want it noted in case it is a common problem.

While making a cup of espresso in my Krups IL Primo coffee maker, the coffee maker exploded. Glass and coffee went all over the kitchen. Thank God my wife had glasses on because glass and hot coffee went allover her face and body. I will never buy another Krups coffee maker again.

Just purchased a Krups Coffee Maker FE2-14 on 2/11/12 and it already does not work. Thought I was buying a good brand, maybe not.

Their product does not work. Their company has already acknowledged faulty manufacturing of the part in question and states that there is a redesigned part for it and yet refuses to provide me with one. I have no choice but to seek legal action as I have been victimized by your business practices. I've called, written and still no-one seems to care that the problem is yet to be resolved.

The lack of communication with the so called reps is simply shocking. It is quite obvious that no one at the company has the capacity to conduct a business transaction that even appears to be remotely compliant with the standards the USA requires. We have consumer protection laws in the country. Still no contact from anyone who will provide me with the product I paid for. I simply want what I paid for.

I purchased a Krups KT406550 coffee maker in November 2011. In December it stopped brewing. I contacted Krups in Millville, NJ for service instructions, which they were very efficient in providing. They mailed labels, etc. The coffee maker made the round trip to one of their regional repair centers only to return to me almost 2 weeks later, smeared all over with someone's finger prints and 'stuff', dented, and scuffed. Also, the cover is misshapen and bulging at the bottom where wires were pinched due to misrouting. I contacted Krups and the repair center and they had me go through the same routine again: pack, label, and ship.

After a few days, I contacted the repair service whose owner said he would have Krups send me a new unit directly. Within a week, I contacted Krups to confirm what actions were being taken and was told a new unit was ordered and that I would need to wait 4 to 6 weeks for delivery! After 5 weeks, I called again and now they have no record of any such transaction or order. I just got off the phone (3/8/12) with a CSR who says they are "investigating". I have had few problems like this ever. I'm still waiting for some kind of satisfactory resolution—going on 4 months!

I bought a $500.00 Krups coffee machine and within the first 12 months it had to be serviced. Then on 3 separate occasions it was yet again returned for it to get fixed. Household Appliances in Willetton Perth will vouch for me as even he said it was a lemon and that I had nothing but trouble with from day one. So after the last episode and the distributer needed repair I contacted Retravision in Joondalup. They said to bring it in and they would sort something out for me like a store credit. That was in December of last year. One of their reps Matt ** or the owner have not called me, emailed me or anything since it was dropped off. Their after sales care and follow up is despicable and very unprofessional. It feels as if they have stolen $500.00 off me and they know I am not well and on worker's comp. It's very difficult for me and I have rung the store 6 times since then to be put on hold, transferred, then hung up on so all my phone credit is being used.

On January 2 of this year, I delivered my coffee grinder to this local certified service center. I also asked them to get me a spare set of burrs. I was told that this would be done within 15 days. Three weeks later I had not received any call. When I called I was told that they sent the order to their head offices in Mexico City on the 15th. Last week (February 3), I called again and was told that head office had only sent them one of the two parts they needed and said that they ordered it. Today, January 8th, they told me that it had still not arrived. In other words, 7 weeks after delivering the coffee grinder, it is still not ready! I am angry, but in a way not surprised: just before the warranty ended, it broke down. That took over a month for it to be repaired.

Now, either their people in Mexico are totally inefficient or they lie about the estimated time they need to repair something or they just don't care, or all three! Either way, that is a totally unwarranted way to treat customers unless their corporate mission is: Once we sell it to you, you can bloody well wait for it when it needs repair.

I purchased a coffee pot that only worked for 6 months. I called Krups to get the service center, mailed the pot, and waited 4 months for a heating element. The center was also replacing the carafe lid. They fixed the pot but sent the wrong lid so I still can't use the coffee pot. It's been a total of over 6 months. I called Krups and they claimed there was no record of my call, and they haven't used that service center in a year. I was told they'd get back to me in 24 hours. The worst experience ever. I will never purchase another Krups. Hopefully, I can get my money back from this one.

KM7000 Conical burr grinder - Grinds coffee to match number of cups and strength chosen. Five levels of grind and three settings for coffee strength. Sounds good, right? It's great, when it works. I've kept a backup Cuisinart since the second repair. Today after three years, two replacements and two different repairs, I am packing it in. No more Krups coffee machines.

Do you remember a car called the "Yugo"? It was a car that broke down so often the US government kicked them out of the country. Similar story here. Customer service, it took several calls to find my repair order after claiming they could not find me in the system. I started taking names and dates to keep it all straight.

We purchased a Krups grind and brew coffee maker a few years ago. Exactly two days after the warranty was up, it refused to operate. I looked inside and the cheap parts convinced me not to even bother trying to have it repaired. Krups contracts out their manufacturing to the lowest bidder in China and all we get from that is garbage. We are now completely avoiding Krups products and will do our utmost not to buy things made in China as well. Our current coffee maker is European and after 2 years, it is still working just fine. Spend a bit more, save money and headaches in the long run.

I purchased a Krups Espresso/Coffee maker a few years ago, and within that time, I am already on my third unit. The first time I called, they had me send it in for repair under warranty, but had to replace the entire unit. Within six months, the coffee maker stopped working again, so I called and they said they had no record of me calling before. Through several phone calls, they agreed to let me pay to send it in for a second time and they replaced the entire unit. Now on my third unit, and it won't even turn on. When I called Krups, they said they have no record of me ever calling except for a replacement basket. Since they don't have adequate record keeping, there is nothing that they will do.

After a couple of years of use, the main control knob of the Krups oven toaster (Model: FBC-412) began to be erratic in controlling the toast and baking functions. I brought it in for repair at a registered service station and it cost $80 for the controller repair. Several months later, the heaters began to lock in the on position and stay on until I pulled the plug. No controls would operate.

I called Krups and they had me send the oven toaster to them. If I had not been there at the time, it is possible that the unit would have overheated and potentially set fire to my kitchen. I again brought it in to the repair station and they repaired it, so they said. But it still locked into the full on baking mode, and only by pulling the plug could it be made to stop. I sent the unit back to Krups.

This is terrible. A 2 month old coffeemaker takes 17 to 25 times to re-start again and again as it shuts itself off before the brewing process in complete. Krups has no customer service. The response was, "We are only the manufacturer." Contact where you purchased it but we do not know their return policy. In this day and age, a company that takes no responsibility - unreal!

Handsome new Krups FLF2 kettle. Within 2 months, it kept switching itself off.

I bought a Krups coffee maker (Model FMF5). In the course of 3 1/2 months, the pot overflowed several times; scalded my husband once and the electronics at the bottom finally shorted out. Despite the injury and possible fire hazard, Krups refused to refund or recall this product. After further research, I learned that Krups has 218,000,000 other coffee makers on recall for similar issues. I will never purchase another Krups product.

I bought the top rated Krups FBC 4 toaster oven, for use as a toaster and small oven. It did both pretty well. However, the door spring broke after the first year. I had to pay to get it repaired. Now, it was broken again in year two. Krups will do nothing but send a rebate coupon for money off for a new purchase. This is a badly designed door, and I felt they should have repaired it or offered a replacement unit at a discount.

I have a Krupps "Espresseria Automatica", which I purchased about four years ago at Williams Sonoma. The on/ off switch seemed a bit stuck for several months, but with some finagling I was able to make it work. One recent Sunday afternoon, I happened to be home in the kitchen when the machine made strange sounds and I smelled something burning. Then flames began shooting out of the top of the machine--through the grill-like opening above the control panel. The machine had not been used for several hours, but it was plugged in. I unplugged it and dumped baking soda on top, which put out the fire. This machine costs hundreds of dollars. I shudder to think what might have happened had I not been home when this happened. Our entire building might have burned down.

My mother bought this same machine, upon my recommendation, about a year ago and has already sent it back twice for repair.

Krups coffee maker quit functioning within 6 months of purchase. Consumer Service informed me that it had to be sent away for repair, but the cost would be comparable to a purchase of a new pot. I purchased the same product again, because I was told it was my fault. Within 3 months, the coffee maker malfunctioned in the same way. The Consumer Service department collected information about the item but will not do anything about it.

The coffee makers cost $120 each, so I am out $240 plus tax. Not to mention, I had the outrage over spending so much money on something with an obvious design defect and a manufacturer with no integrity.

Like the person from Pittsburgh who already reported a problem with the Krups toaster convection, I too made the purchase and the unit is exhibiting the same problem as she reported. While toasting, you cannot shut it off. You have to pull the plug and then have to let it cool down before you can plug it back in and reset the time.

I called customer service and they have me sending it back for repair. I am concerned after reading this other persons problem that Krups does not know how to fix it and therefore, I will receive a product that still has the problem. They indicated it will take 30 days for repair or replacement.

Product: Toaster Oven Model: FBC512/4GO-032 or better known as FBC 4

Purchased 11/09/08. Since time of purchase, we have used toaster oven moderately principally to toast and to warm up food products. We have not used unit to cook or broil. In the approximate two years, the heating controls, on/off functions and clock have sequentially broken down to a point where it is extremely hard to turn unit on and/or set time. Krups indicated that because it is out of a one year warranty, we would have to pay to ship unit and pay for any repairs. This hardly seems fair as the costs of both shipping and a repair would equal the approximate cost of a new unit. Also, a toaster oven that breaks down in less than two years is potentially a safety hazard (fire or burns) and should not be allowed to be sold with such a limited useful life

I bought a Krups FmF5 coffee maker in 2008 and used it for less than 6 months before it broke. It had the same problems someone else had reported of an air bubble which prevented one from getting an accurate reading of how much water was in the reservoir. But more importantly, it had severe electrical problems which would cause it to malfunction. I would turn it on and it would do nothing except flash "Err". Then sometimes it would work fine. Finally after 6 months of use, it just stopped working altogether which was a huge disappointment for the $100 I spent on it. Krups used to make great products back in the 90s. But apparently, now all they make is ***. I will never buy any of their products again.

I bought the black Krups FBC2 6-slice digital convection toaster oven. After 20 months, the door hinge broke off and the unit is unusable. This is the 2nd time this happened. My previous model lasted 17 months and the door hinge broke as well. Krups service does not answer the phone. A recording gives you a local repair dealer. You have to send them the product for an estimate. Round-trip shipping plus the repair would cost as much or more than a new toaster. This device is cheap Chinese **. I would never buy another Krups product again, ever.

I bought the Krups FBC2 6-Slice Digital Convection Toaster Oven, Black. After 20 months, the hinge broke off and the unit is unusable. This is the 2nd time this happened. My previous model lasted 17 months and the door hinge broke as well.

We were given a Krups XP2070 as a gift last summer, and were happy to have a coffee and espresso machine. Then it started to leak. We first thought it was something we did wrong, and after a really thorough cleaning, it seemed better. But it just got worse and worse. We called Krups, and they said they refused to do anything without a receipt. Our friends did not keep a receipt for a gift for a year, who would? So Krups basically told us, "Tough luck!"

I wrote to the Better Business Bureau and filed a complaint. Krups never responded. I emailed, and they said I should please contact their service person again. I did, and they said they would send us a return label. Then they called and said they needed a reference number. I called back and, once again, got the "Tough luck!" because of the receipt. Do not buy! We will never buy again, and I am glad that the BBB has a record, and that there is one here now as well.

I bought this Krups coffee maker and the timer program does not work. I followed the directions for service and sent the coffee maker to the MD service center. They have had it about a month and each time I call they say it will be looked and returned. They have no idea when! Worst warranty service I have ever had and really regret dealing with this company. Save yourself some grief and buy from a company with warranty service!

I purchased a Krups Toaster Oven on 12/05/09. I experienced the following problem:

When I use the "Toast" feature, it periodically does not shut off nor will it turn off when I hit the "Start/Stop" button. The only way to shut it off is by pulling the plug out of the wall, which causes a spark in the outlet. I use the "Toast" feature practically everyday and it happens 2-3 times/week. Once, again, it is only on the "Toast" feature. I contacted the Quality Manager and they did, in fact, replace the Toaster Oven (at their expense) in May 2010. However, the same problem exists.

I sent them a letter on 6/5/10 (no response) and again on 7/1/10 (no response). I'm very frustrated with this product and this company! Needless to say, I am no longer using this toaster oven since it could be a fire hazard.

I bought an XP2070 Combination Espresso / Coffee maker. A few months after warranty expired, so did my espresso side of my coffee maker. A few months past, I'm not a big time user of espresso, I finally located a service store to service my machine. The store is in Orlando Florida, I live in the Ft. Lauderdale area a few hundred miles away. I finally was able to get the unit packaged and mailed to Southern Electric. After several weeks, I called and was told they are waiting for the repair parts.

A few weeks later, I was notified that my unit required major repair to the tune of $239.00. I explained that I paid $230.00 +/- after a $70.00 rebate brand new. My complaint is that a $300.00 appliance is a disposable item as stated by a couple of the manufacturer's representatives. I made a big mistake thinking that Krups was a quality company and that you don't always get what you pay for. I am going to mail this junk to the CEO of Krups no matter what the cost is so he can dispose his own product into the trash. I do not wish to litter garbage dumps where I live with absolute junk as this famous Krups XP2070 combination coffee maker.

I sent my coffeemaker to be fixed and am still waiting for the it to be returned. It going on for 2 months now and when I contact them, they keep saying that it will be for another 8-10 weeks!

They will not give me answers! This is the worst company to deal with and will never buy another Krups again! I had to go out and buy a different brand because I probably will never see my coffeemaker back in probably another 8-10 weeks!

The coffee pot works fine and the coffee is hot which I like but I cannot pour a cup of coffee without it spilling all over the cabinet. I think the design of the carafe is poor. This has been observed by all family members who have poured a cup of coffee from this pot. The cabinet has to be wiped down after each cup of coffee has been poured.

I purchased a Krups XP7230 Espresso machine for $1200.00 a year ago. Almost immediately it gave incorrect messages on the menu about needing servicing and also proceeded to pour water and coffee grounds out of the bottom of the machine. It was replaced by a new machine which in less than six months did exactly the same thing. I had contacted Krups about both machines and only received a reply when the second machine malfunctioned. (I received a new machine from the store I bought it from) It obviously has a serious design flaw (Krups has since discontinued this model)- but I received no compensation (but an instore credit from the Cookbook Company where I purchased it) which does not help me buy a new machine (which will not be a Krups ever again). I did not want a new machine as my warranty is ending, and I'll end up paying for Krups Krappy design flaws.

received juicer as x-mas present. we to juice celery and it exploded and cut my shirt and my chest(injury only supreficial but still hurt) Part flew all over my kitchen, and on the dogs food bowl

Needless to say I will never touch a Krups product again. They are devoid of credibility, morality, and have debased their quality in the interests of a quick dollar

Krups toaster oven FBC112 turns on and runs by itself at random. Could have burnt our house down. Purchased in 2005. Once problem was discover we discontinued use of toaster oven.

I left Hamburg Germany with my wife November 2008, we where bought a Krups Essenza Coffee machine Type XN 2100, is has now stopped heating the water, is it possible to exchange this machine in China or can you repair, this is still under warranty.

They answer my e-mails but the information in those mails is outdated. The website they advised me to go to has changed their name and the Krups consumer service phone number that is provided is not operated at this time. The recording is talking about a training of employees - but apparently that was in July... very disappointing.

I would have expected more from Krups.

At first I thought the Krups Digital/Convection Oven was great but by the end of 90 days,it just died on me just like that. Sent in to Krups Repair shop and after several months, they decided to send me a brand new one. Within a month, hardly used yet and still it just died. The way the handle complaints is that you have to keep returning by shipping it to their repair shop. Second time around, I am not really interested in salvaging my desire to keep this "lemon". Thank goodness, I spoke to the store manager where my husband purchased it from and agreed to give me store credit as soon as I brought the one month old dead product and necessary papers (receipts) to the store. Must be the computer chip. Something within the product is not in working condition. No more Krups for me! Thanks

Known problem of lid not opening and coffee maker not working due to some safety switch malfunction. Krups doesn't give a hoot. The machine was less than 1 year old, but because I could not find a receipt, they just shrugged me off. No suggestions for repair, although the repair is not complicated. Bad business for a brand that tries to appear as a quality product.

Our Krups 197 coffee maker carafe liner broke up while just sitting in the coffee maker. It had not even been touched for an hour. I emailed Krups, and they sent an automatic response that I would hear back within 48 hours. There has been no further response from Krups. I am throwing the coffee maker away and purchasing a different brand.

My Krups convection toaster oven (model number 571509) purchased on December 15, 2007 broke on June 20, 2009, while baking a thin pizza at 450 degrees for 10 minutes according to the Krups instruction manual. I was in the room, and mid-cycle, I heard a loud sizzle and the oven ceased to function. Fortunately, no one was hurt nor was there a fire.

We emailed Krups and was told it was no longer under warranty and that at our expense, we could ship it to an authorized Krups service tech for repairs (at our expense). This toaster oven was purchased as a gift for $159.99 plus PA tax at Linens 'N Things (which has since closed due to bankruptcy). I purchased a toaster oven with the Krups name, because I had associated Krups with high quality appliances. However, after this costly short-lived experience, I will never purchase a Krups product again and want other consumers to be aware that this is no longer a reliable brand.

The toaster oven sometimes had a plastic residue odor, and smoke would sometimes appear from the oven during use. The owner manual states that this is normal and would disappear with use; it never really did (though it was intermittent). I regret now that I did not complain to Krups earlier; but since their limited one-year warranty is so ambiguously worded, this may have fallen on deaf ears anyway. I feel ripped off.

I bought Krups 6-slice digital toaster oven based on excellent reviews on Macy's website. Manual states it is normal for steam to escape and that this will go away with use/time. Upon first use to broil meat, lots of steam were coming up through closed door. Steam discolored and ruined the glass door which I haven't been able to clean. It's like a condensation stain inside the glass that won't go away.

Also,there are lots of popping noises during use. I later read on other websites that a few people had their oven explode with the glass door breaking and flying glass. I have had other toaster ovens that never had steam escape from the door. The popping noises make me very nervous, and I will be returning this item. To add, the glass door has steam marks that won't come off. After one use, the oven no longer looks new.

I was given a tea kettle model number FLF2-J1 as a gift. When I got around to using it, I filled it with water and turned it on; and the smell of plastic was everywhere. Upon tasting the water, it tasted like plastic. No mater how many times it was washed out, etc., the taste and smell never went away. The company refuses to take it back or change it for something not plastic even if I pay extra. So I am left with this poison pot.

Krups XP1020 Steam Espresso, Espresso Coffee Maker I received the Krups Steam Espresso machine; model XP1020, for Christmas from my daughter and her husband. That is when this nightmare began. The first machine had a severe leak inside the unit that allowed pressurized steam to blast on your hands while steaming milk, and leaked water all over the counter, so we returned it to Bed Bath and Beyond for an exchange. This first machine made wonderful espresso using the same grounds I would use in my next machine.

The next machine worked great when I had it at home on our counter. The machine was however given to me to use in my Semi (I am an Over the Road truck driver). The second use in my truck was not without incident. On January 7th 2009 at approximately 12 noon, the machine exploded while brewing the espresso. It was almost finished brewing when it began hissing very loudly as it was building up pressure at the end of pumping the water through. I thought it was done and went by the coffee maker to get the espresso and the strainer basket blew a gasket and the coffee and grounds went all over the truck. Grounds flew on my hands and on my face. The coffee pot blew off the machine and the HOT coffee poured on my right foot, and down the legs of my pants.

After cleaning up the mess, I contacted KRUPS customer service. I explained in detail the aforementioned complaint, and the representative stated that because I was burned, they would need to file a claim, and send a pickup tag for the machine. I boxed up the machine and sent it to their address on the pickup tag. I waited a long time for the unit to be repaired, replaced, anythingI called to see what was taking so long with the repair, and why no one has contacted me. I was told (very rudely) by the representative, that I needed to fill out a questionnaire and send it in to them. I told her that I had nothing more to add to the statement that I gave to the representative on my initial call.

I waited for any word about the machine for months. Then on the 8th day of April 2009, a large box was delivered to my home front porch. Inside was the same Espresso machine I had sent in defective. They had returned it to me without correspondence of any kind. I opened the unit packaging and found the same dirty machine I had sent in. It was obvious they did not even test the product for a flaw; it was evident to me that unit was in the same condition as when I sent it in to the KRUPS Company, and it was covered with a light dust. They had also sent the owners manual back with several areas highlighted, as to how to operate the machine (this was very insulting). I had gone over all of this on the initial call to Customer service. The representative stated that it appeared as though I was operating the unit correctly. I decided to try the unit again, thinking why would they send me back a defective unit? It must be okay.

I went to a local coffeehouse and asked for coffee ground not as fine as espresso, for a countertop steam espresso machine. They ground the coffee coarser than espresso would be normally. I cleaned the unit up and ran clear water through it to clean the inside. The machine seemed to operate just fine. I followed the directions very carefully. I steamed my milk without incident, and then set the machine to brew the espresso. Everything was going fine until the end of the brewing cycle. The pot was full of the brewed coffee, and then the unit seemed to pressurize very quickly at the end of the brew cycle, as if the steam was to force the remaining water from the grounds, into the pot. The pressure appeared to build faster than it could come out through the basket of grounds. I heard the hissing and remembered this being the same thing that happened before. Such a large volume of pressure, it was impossible to vent it.

I stayed around the corner with my wife, and suddenly the gasket between the steam box, and the grounds basket BLEW UP! There was so much force that the pot of coffee blew right off the machine and smashed on the floor, and coffee grounds went EVERYWHERE, almost 20 feet in all directions away from the machine. I have photographs to document all the damage that I have mentioned in this statement. I have not contacted the manufacturer (KRUPS) again, as I feel I will only get the same runaround treatment I got before. I cannot believe the company is that carelessto send back a defective machine that they knew BLEW UP once before already and leave to chance another episode.

I am at a loss as to what recourse I have with the recklessness of this company, and their lack of concern for their customers safety. It has been months now since the unit was purchased (because the company examined it for nearly 2 and a half months, so I do not believe I can return it for a refund to the store where I have the gift receipt from. Can anyone give me some advice as to what my next steps might be? Should I contact an attorney, the Better Business Bureau, or the Attorney Generals office? Please, I am lost and feel very taken and abused by this manufacturer.

I am out the money from the purchase of the unit, I had to scrub and scour both of the areas where the explosion happened, and my 3 year old kitchen tile is permanently stained in the grout. Socks , and pants were ruined and discarded. The burns were mild and healed quickly. I do have digital photographs of the damage of both explosions.

Problem with Krups FBC2 Convection 6-slice Toaster Oven. In the 14th month of ownership, I have had a problem with the unit not shutting off after toasting bread. Luckily I was in the same room when I noticed that the toast was burning and smoke was coming out of the oven. The unit would not shut off when I pressed the stop button and the LCD screen was displaying gibberish. I had to unplug it from the wall. This seemed like a definite safety hazard. I noticed that there have been no specific recalls on this item, but other consumers have written about similar incidents in their consumer review feedback. I feel that this could have easily caused a fire had I not been in the same room at the time.

I have tried using this toaster again with close monitoring. Most of the time it worked fine, but I have had similar problems on occassion where I have had to pull the plug, because the toaster would not shut off at the end of cycle and the stop button did not stop the toaster. I have decided not to use this toaster any more, but I do have concerns that this could be a problem for others that could result in injury or even death.

I have a problem with the product. I purchased while on vacation out of state. I have been loyal and used Krups for over 40 years. I recently purchased the dual stainless steel thermal pot coffee maker. The thermal pots keep the coffee warm for about 10 minutes.... The coffee is not hot when first made. You never have to worry about burning your mouth....it's luke warm. I think the coffee maker is a cheap knock off of what Krups used to be. When you pay over $200 for a coffee maker you should at least get good hot coffee. I'm looking for another coffee maker and I'll no longer be shopping for Krups! They were great coffee makers in the past.

Had a Krups Blender from my credit card rewards less than a year ago. The unit is defective. I emailed the company three times and have gotten no response.

Can't blend

The Krups coffee maker thermal carafe exploded when it was sitting on the counter upside down, drying. This is the 2nd carafe to explode.

Bought a 2070X Espresso Machine through Direct Buy. The pump didn't work so I took it to their local repair shop ABC. They figured parts would be in within 3-4 weeks. After 3 weeks, I kept calling ABC and no one picked up the phone. Finally went down to the shop 5 weeks later and they had no parts. Called Krup costumer service Oh, I think we sent the parts.......... Finally ABC gave me a new machine. Same problem. The pump doesn't work. Back and forth with Krups Customer Service and nothing. All I want is a refund and I'll stay away from Krups for the rest of my life. Their products are crap and their customer service is worse.

Still waiting for a response/refund after 4-5 months.

Purchased Orchestra for approx. $1,000 about 4 years ago - in the repair shop withint first few months - several machines were replaced by place of purchase - then finally, they stopped replacing (would not give a refund) so had to deal w/Krups repair. Same story as previous customer - machine spent more time in repair than in my home...I think for $1,000! one should be able to get a decent cup of coffee for a few years at least?

Our store displays cabinets, countertops, doors, windows and hardware for homes. We have a very nice coffee center hutch display in which we bought a rather expensive coffee/espresso machine from Krups to use and accent our display. It gave us nothing but headaches from difficulty making espresso to a carafe that is impossible to pour from without dripping. The user guide was not user friendly? and the machine quit working as soon as the, very limited, warranty expired.

Bought a Krups coffee maker (made in China of course) that stopped working in less than 6 months. Forget trying to contact Krups they are always out to lunch. This was my first and definately last purchase with a Krups name tag. Krups used to mean quality now they sell nothing but Chinese garbage.

Purchased an electric kettle in April 2008 for $80. It quit working in January 2009, within the one year warranty period. I have tried to call Krups for a week, 1-800-526-5377 and it only rings busy. They may not have it set to work outside the Lower 48 and I'm in Alaska. So, I sent messages via their website and have never got a response. I simply need to know where to send the kettle. Their website is horrible. Links which should take you to an address to send products to goes to a page that says not found. Never will buy a Krups product again.

I have a 3 year old model 229 Krups coffee maker and am experiencing the same problem that some of your other complaint filers are having. The switch that controls whether the pot is on or off appears to function normally as does the light. However, the unit remains on and hot to the touch, even when it is switched off and the red light is off. The only way I'm able to use the coffee pot safely is to unplug the device after the coffee has been brewed. Otherwise, the heating element remains on, which is a serious fire hazzard.

This fault prevents a very serious fire and safety hazard. The unit is very warm to the touch and if you were to pour water in on the hot element, a steam blast occurs and could spray on your face. I believe the units should be recalled and repaired or replaced at Krup's expense.

I bought a XP4030 espresso machine in May 2008. The steam nozzle keeps flying off when I steam milk. I contacted to company to get a replacement part. They are not in the business of selling parts and directed me to the service center. The service center will not give me a replacement part, for a product under warranty without the orginal receipt.

I filled out the warranty card, but they does not prove when I purchased the machine. RIDCULOUS, worst customer service ever, they do not care if I get this fixed or not. I have a $150 machine I can not use for the purpose I bought it for.

They should cover this expense or not try to attract customers who expect quality in return for an expensive item. There's enough examples of their off-hand treatment of customers - mine is a complete failure of a $350 coffee machine after 4 months of use. Their solution? Ship it back to us and we'll look at it. Do I get reimbursed for the expense? No it's just company policy Well I'm sorry, Krups, that's just not good enough.

On Oct.31,2008, My Krups thermos coffee pot exploded while I was washing it injuring my right hand requiring immediate medical attention. My hand received a deep gash requiring multiple sutures and multiple small cuts from the glass inside the coffeepot when it exploded. I sent a letter certified mail return receipt requested notifying them of the injury to Krups N.A.,Closter N.J. 07624 which was returned to me unclaimed.

the handle on the carafe comes off so we taped it to hold it on. the water level indicator comes out of its position and water runs out onto the counter when we fill the coffee pot with water.

After less than 3 months what I thought was a quality product turns out to be a piece of junk.

2 years ago we bought a Krups FBC512 toaster oven. It was supposed to be the type of the line. Suddenly the heating elements quit working. A call to Krups was unsatisfactory. They kept saying that the unit would have to be shipped to California for repairs. They had no local appliance repair service. $199.00 down the drain! No more Krups for me...ever.

We have had our Krups FME2 coffee maker for 6 months. Although it used to make great coffee (and good & hot too!), Saturday morning (can't call the customer line) it tells me that there is no water in the reservoir. Well, of course there is! Also, even though in Portland, Or we have some of the softest water on the planet, this machine needed to be descaled about once a month. What a pain. I will be buying a new coffee maker today, but after reading all of your comments, it will not be a Krups!

No damage, just morning coffee withdrawls. :^(

I have a 2-3 year old model 229 Krups coffee maker and as with some of your other complaint filers, was very surprised when I poured in the cold water only to be blasted with hot spraying water and steam. Like the others reported, the switch seems to function normally as does the light, but the unit intermittently remains on and hot to the touch even when it is switched off and the red light is out.

Very serious fire hazard and safety hazard. The unit is very warm to the touch and the steam blast is right at face level. The units should be recalled and repaired or replaced at Krup's expense.

I have a Krups type 467 and every time i put water in the water leaks out onto the counter. How can i stop thr leaking? We love the Krups coffie maker but want to fik the leaks. Please HELP us.

I have the same problem as Don of Shadow Hills CA reports; my Krups Aroma Control coffee maker heating element stays on all the time, even when the switch is set to off. This problem started recently, after about two years of incident-free use. Given what I've read here about Krups' customer service, I'm not even going to waste my time calling. Nor will I buy another of their products.

Had to buy a new coffee maker.

I got a FMF514 model coffee maker for a wedding gift. Shortly after we started using it we noticed that the door that holds the coffee filter tray would not stay in the coffee maker & would fall out every time we used it. Upon close examination it appears that the appliance is defective as the hole in the coffee maker for the door was drilled in the wrong place. We can't use and and have gone back to using our Mr. Coffee coffee maker.

Loss of use of the coffee maker as it was defective from day one, not fit for its intended purpose.

When new, I sent Krups an e-mail how much I had always liked Krups products and this is why I purchased my new Krups Aroma Control type 229. I told them my problem; it would leave the water in the reservoir/upper tank with the grounds. I have been fighting with my coffee pot for two years! It is going to the trash! I cant believe they didnt send me the part to fix it or ask me to send it back.

If I make a large pot of coffee water flows all over the counter. If I make a small pot all the water stays in the tank with the grounds. Krups told me of the problem but not how to solve it.

KRUPS Toaster Oven (fbc213) fails to disengage heating elements following heating cycle. Toaster Oven must be unplugged to disengage heating element. This occurs following every cooking cycle in every cooking mode. When Toaster Oven is plugged back in unit remains off until heating cycle is engaged again. Consumers may not be aware unit remains on and leave unit unattended, which may result in injury or fire.

KRUPS Toaster Oven FBC213 must be unplugged after every use to avoid fire, electrical hazard, or injury

I had a problem with the Krups Espresso Machine XP 4030 which I bought in November 2007. On May 18th, 2008, I reported via e-mail to Krups customer service that the machine stopped pumping water. When checking on the internet other customers feed back on Krups products and customer service performance, I have realized that the issues I have experienced are pretty common, and Krups espresso owners have been expressing their frustration with Krups Espresso Machine XP 4030 going out of order within a couple months of usage as well as very poor Krups Customer service, not replying to customers e-mails.

Since I had not heard back from Krups either, on May 26th, I sent a complaint letter to KrupsUSA located in Medford, MA. They got back to me via phone and e-mail in 2 weeks, on June 6th, advising to send it to the authorized repair shop. I knew by then that this would not do any good, based on other customers similar experience, so I contacted Bed Bath and Beyond where I bought my Krups Espresso machine. Luckily, these guys are total opposite - both, e-mail based customer service rep who got back to me within 24 hours of my contact, and retail employees. They provided me with the best customer service experience and helped me with resolving my issue on the spot, in the store. It is obvious that Krups products are not reliable across the board, and to top it off their customer service is very bad.

I have an FMF5 automatic coffee pot that overflows water and coffee. Also, there is an air bubble in the water fill tube so I cannot tell just how much water to pour for the number of cups to be made. Krups said send it to Advance Appliance Repair (at my expense - and wait). It came back w/o any paper work, who knows if they did anything? Now, 2 months later it's the same thing all over again. And NO, I'm not sending it back to Advance Appliance Repair, or calling Krups, they've had their chance.

The coffee would fill the counter space, if it dried the coffee would stain the counter. We have to keep a plastic tray under the appliance. If we don't, the coffee would flood the top and drain down the counter side onto the maple wood flooring. I'm not so much concerned about the potential fire and water damage as I am about the electrocution hazards. Krups CEO are you listening?

I purchased a Krups Toaster Oven type 5715.02 that I only used a few times before the door stopped closing all the way. The oven is unusable with the door partially open. I decided that rather than go through a process to get it repaired, I would peek inside.

I pulled the cover off. What I saw is the most appallingly poor design of anything I think I have ever seen! The spring loaded puller has a direct conflict with the ceramic electrode holder. They solved it by putting in a plastic guide that broke, leaving the puller to jamb into the ceramic electrode holder which holds the power wire too. Quite dangerous. Looking at the plastic part, it's no wonder it broke either. Designed by idiots. I will never buy another Krups product after seeing this.

Krups #FND1 Expresso Alegro coffee-maker has a plastic sleeve that goes over the hot-steam exit valve. The plastic sleeve deflects the hot steam and allows for a more even distribution of steam into the milk that one uses for a latte. The plastic sleeves break at the top and thus cannot be used. Replacement sleeves take forever to order. On top of that, poor customer service aggravates the consumer.

I have a basic Krups coffee maker, type FME2, that I bought about 18 months ago. About six months ago, the plastic piece that holds the paper filter broke (the spring in the bottom became detached) and I ordered a new one. The same thing just happened again. It's clear that this part is badly designed.

In addition, the machine delivers several piercing beeps, twice, every time the coffee finishes brewing and there's no way to turn off this feature. I would not recommend this coffee maker to anyone. I just bought a different brand to replace it.

My Krups Coffee/Cappucino machine broke right away. I sent it in for repairs Oct. 2007. Never got a different one until January 2008. I had to deal with these people that long. And the one they sent me still does not work properly. I hit the top of it,and it started working. I will just throw it away when it quits. I am not dealing with them anymore. And I will never buy another Krups product again.

I have purchased a Krups Orchestra and I had the machine for about three years. Within the first year the machine was at Krups for about 5 months for repairs. My coffee maker was sent to Krups on 5 different occasions for repairs. It's been nothing but a nightmare. I spent $1000.00 for this machine and had nothing but bad luck with it. I had to spend money to have it send back to Krups. Recently I had it shipped to one of their repair centers in Oakland Ca. and they had the machine at their facility for approximate 4 months. They claimed they had to order a part from France and the machine is still in the same condition. Except now smoke came out from the machine and water started to leak from it. Yes I have documentation to support my story. I know I had the machine for a while but half the life of the machine was spent at their service center. I wish to know what my rights are. This machine is defective ever since I got it. In fact after having the machine only for 90 days I had to send it for repairs. Krups is not willing to do anything and they don't seem to care much.

Krups FMF5 coffeemaker. Krups is Krap. It works, but the design is really poor. You can't pour out the last 2 cups without spilling coffee, air bubbles form in the water gauge and won't give an accurate reading and no battery backup means reprogramming everytime pour is interrupted. I contacted customer service who replied with a form note to return it to the store. Last Krups for me.

Today I called Krups for the second time about the KP1010 model pod coffee maker. We bought two of these machines at Lowe's sometime around February. The first one worked great for about 2 months, then it completely stopped working (quickly blinking light and no brewing no matter what we do). I called the complany then and could not find my receipt. The production date was more than a year before) I just wanted the product replaced. The man told me without a receipt that there was nothing he could do. He referred me to the service center - I would be responsible for the expense.

We decided to keep looking for the receipt and took out the second machine. This one had coffee inserts (the plastic cups that hold the pods) - the larger ones - that did not even fit in the machine. We used the cups intended for tea, but the machine is very difficult to close, and this means that we cannot brew cappucino either.

I called the company for the second time today and spent more than 20 minutes on hold before reaching a customer service rep. When she came on, I explained again what happened with the first machine and then the second. I explained that I still could not find my receipt - but I have the box and the model numbers and all info from the bottom of the machines. I was informed that the second one had an even older build date than the first. I was put on hold while she checked if there was anything they could do. She came back to tell me I had no recourse, but they would send me a rebate certificate. When I inquired as to what that meant, she explained that I could buy a new Krups product and get a $10 to $30 rebate.

I told her that this was unacceptable; that it was bad enough that one of the machines malfunctioned/stopped working, but to have TWO of the same model go bad within a couple months of taking them out of the box was just insane for a product that is supposed to be a good and reliable brand.

I just want these machines replaced with comparable machines that will work. When did the customer start being wrong? Does this company care about its customers or reputation?

We have been burned by the machine when it wouldn't close properly. We gave away our standard coffee maker when we got these and now we are not able to brew coffee (or espresso, as these are supposed to). We are out the cost of the machines and have gotten completely unsatisfactory response.

This is to let you know that I am very disappointed with Krup and their Rebate Program. We purchased a Coffee Maker. I sent in the correct and proper information required and waited my 6-10 weeks for my rebate, I received a letter stating they did not receive the information required. I know I did. The person there told us to send the info in again.

Unfortunately I had sent in the original UPC so could not send it again. She said she would look into it. So I sent the Information again. Another phone call from Krups rebate center said I had to send in the original UPC. I can't!!! - you already have it. As much as I love KRUPS products, If this is not not resolved to my satisfaction I will no longer purchase products from you again and will inform all my friends to do the same.

new coffee maker has a design flaw. the water gauge develops one or several air bubbles when you pour water in. called the company and rep named Shelley told me she had the same model, does the same thing, it was a design flaw, and the way to fix it was to empty the pot, take the coffee grinds out, and turn the unit upside and shake it, then leave it upside down for 24 hours. does this make sense for a morning cup of coffee?

spoke to manager and he told me to i could drop it off at their service place three and a half hours from my home, or mail it at my own expense and they will look at it. When i mentioned that i was already told it was a design flaw, he said the earlier rep was mistaken, and it was just a coincidence that her pot did the same thing, and he sees no problem with the solution. and assuming i was stupid enough to send the pot (for approx. 10.00 dollars) to their store, which, he said, could take up to 6 weeks to service how do i make coffee. simple, he said. just buy another pot in the meantime. i will buy another pot, of course, but it won't be krups.

$160 and a lot of time wasted!

Krups is Krap!

Crazy, huh!

Fine German design and engineering, and they can't even build a good reliable toaster. This is a toaster, folks. Broke. Lord knows what might happen if they tried to build, say, a food processor or coffee maker.

I just think it's unbelievable.

I called 12/31/06 and complained that I had purchased a Krup Electric Juicer through the internet, and after a month it stopped working. I was told a response to my inquiry would be sent within 1 to 2 business days! Today is March 24, 2007.........and I am still waiting for a reply. I always thought KRUPS was a reputable name, now I see that is totally untrue. Your service SUCKS!!!!!!

I purchased a Krups coffee maker and I shut it off and it has been turning on by itself. We have to unplug it as soon as we are done for fear it will start a fire.



I took the handle apart and saw that the top of the plastic handle that hooks to the inside screw broke leaving part of the plastic hooked to the screw.

I have a Krups Espresso machine, has worked for many years, but gradually things have broken on it (plastic stuff, etc), and now the cap that holds the steam leaks, which makes it useless.

I called the Krups 800-number and found that it is now a phone-sex number. I wish I could get the parts I need to repair the machine. But, if service is NOT AVALIABLE, then I will NEVER buy a Krups (or should I say Craps) item again!

Our Krups can opener, still under warranty, stopped working. I mailed according to manufacturer instructions, to above name appliance dealer on 10/04/06. To date (12/07/06) we have no word from them regarding my can opener. I have been reading the complaints online with dismay and wonder what my next step is. Can you helps?

I feel that I'm out $29.48 I simply cannot believe anyone in retail could be this dishonest/incompetent.

My 4 year old Krups toaster oven has a defective pin holder for the oven door. It is a poor design and apparently broke while being cleaned. The oven works fine, but the door won't stay on.

I called the parts department to get a replacement control panel that contains the pin holder. They took my credit card info and part request, but couldn't tell me when and if my part would ever show up. I called Krups the next day to find out about the part and discovered that it's no longer available. To make me feel better about my situation, they gave me a $10 gift certificate to spend on an item of $100 or more. Somehow, it didn't make me feel better!

This company's website claims that they have Bold design, precision, ingenuity and unwavering craftsmanship. I beg to differ!

I purchased a Krups coffee maker FME4 approx. 1 year ago. The permanent filter has never stayed seated in it's proper position also the programming has now ceased to function.

I have no paperwork regarding this item, as it was a gift, but I expected it to work for longer than this. I am disappointed and withhout my cappuchino!

I've owned the Krups AromaControl Model 199 coffee maker for 3+ years. Recently I poured cold water into the water reservoir and was blasted with a face full of steam. Surprised, I confirmed that the power switch was set to the OFF position and the indicator light was OFF. I also confirmed that the indicator light functioned correctly when the switch was moved to the ON position.

After emptying the reservoir, I unplugged the unit for an hour. I then plugged it in again and checked back an hour later. The empty water reservoir was hot to the touch. I confirmed that the switch was set to OFF and the indicator light was OFF.

I reported this incident (#502490) to Krups. The rep was courteous. He offered to replace the unit outside the one year warranty if I could produce a receipt dated within 3 years. In a follow up call I made it clear that I was not going to hunt down the receipt as I considered this more than a product failure. As noted in my original web problem submission, I consider this a safety issue that could impact numerous users.

I suggested that Krups might want to study my unit to determine the nature of the problem (and, at the same time, replace it).

Krups agreed to study it (but not immediately replace it) if I boxed it up and sent it to them on my time and money. I made it clear that, given their attitude, I would rather spend my time spreading this word and contacting the appropriate agencies.

I suggest that you check your unit to see if the reservoir (in the back of the unit) is hot to the touch when the power switch is turned off. If so, I urge that you contact Krups and the appropriate agencies.

1. Face full of steam
2. Electricity cost (unit on 24 hours a day)
3. Potential electrical fire danger

4. Must now replace unit

We threw the coffee maker in the trash. Our safety is of most concern. We pulled out the old auto shut off(still works)Black & Decker coffee maker. This coffee maker has to be way over 10 yrs. old. Not that I would expect the Krups to last this long, however over 1 yr. would have been nice.

Bought a Krups toaster oven. FYI, if your thinking of purchasing one: It is so large inside that it takes 9 minutes to TOAST a piece of bread. By that time, there is no moisture left in the bread (no matter how thick it is), and it is bone dry & terrible! I'll never buy a Krups again.

it's unsafe & needs to be recalled.

The Krups coffee maker Type 270 has two carafes. During a routine washing, the carafe exploded sending glass all around the sink area, including onto the floor. No one was injured, fortunately. When I call customer service, Josh told me that the carafe lining had been compromised causing the explosion. He apologized and directed me to the phone number where I could order a new carafe at my own expense. I believe this potentially dangerous product should be removed from distribution and that I should be compensated for its replacement.

I have to go out and purchase another deep fryer. I spent about 125.00 dollars on the Krups and now I am out that money!

We are now afraid to use the coffeemaker because we can't turn it off unless we unplug it.

Fortunately, the only damage has been the approx $125. paid. There is a one yr. warranty which has expired. It could have been much worse if we did not detect the malfunction when we did.

I purchased the Krups Novo 2300 plus expresso maker, model # 968 in Dec. 2002. I've always had problems with the Auto cappaccino steamer accessory. If I don't ensure the 4 parts are not tightly seated together ( Auto cappuccino accessory, dial, flexible tube and outlet nozzle) a lot of steam shoots out of the tip rather then frothing milk. I learned the hard way that I needed to hold the auto accessory and dial parts together initially otherwise I'd end up burning my fingertips from the steam shooting out, heating one of the metal parts. So much for the auto accessory. My girlfriend purchased the same model when I purchased mine and hers does the same thing.

I was given a krups coffe maker. It has the stainless steel coffee pot. I had the maker for less than four months and the pot handle broke. I bought another one for $35.00, thinking maybe it was neglect. I now again after 5 months have a broken handle. For the cost of these machines. The pots should not break like this. What the heck is the deal? Will never buy another Krups item again.

I bought a Krups 4 slice toaster. All heating elements quit at the same time, indicating an internal open circuit. I attempted to remove the bottom of the toaster but the 4 screws holding it had an unusual head, neither slot nor phillips. I emailed the company's customer service asking the type of screwdriver needed. Reply explained the length of their warranty, need to include proof of purchase date, address for return, etc. I emailed back that I would really appreciate their reading my inquiry instead of sending some canned reply as that really made me mad and was one of the best ways I knew of to lose customers.

Cost of replacement (not a Krups) toaster.

Bought a Krups combination coffee / expresso maker. Second time used the top to the coffee carafe broke (June 2004) as of this date I have mailed copies of purchase, UPC box codes, letters of explanation - numerous telephone calls and noone had any idea of my proble. Now comes Derek who has tried to help - I'm now back to square one Customer Service and they tell me I can buy a new part - that's it for Krups, I've never seeen such poor customer service in my life. My only recourse now is back to the department store, after all it's only been 5 months since I purchased the machine.

I puchased as a gift for my wife a Krups combination Coffee Grinder/ Maker which was in excess of $300.00cdn 2 years ago. By accident we broke a small plastic filter screen that fits just below the gringer secion. This part looks like its worth $0.50. So I go to a local Krups repair shop that is given the run around by Krups in order to even identify this part. Adventually I am told by the shop that Krups cannot supply them with one.

Fine, I go to another shop and an told that Krups no longer makes this part!! I now call Krups Canada and after 30 minutes of press 1 to talk with $&*(&^( I finally get to leave amessage with someone who never calls me back. Next I go web-surfing for Krups USA and get a number and call only to be told that they no longer make this unit and therfore no parts!!

I cannot believe I will now be throwing away a $300.00 coffee maker over a $0.50 part!!

Fire, shock, or both

My Krups model F286 toaster oven burned a heating element. I had this oven about 16 months and used it only the last 6 months. When I try to have it fixed I find out no part is available. Krups told me they never intended to repair this products heating elements. If under warranty it is replaced, if out of warranty too bad. If in fact this is the truth it will be the last Krups product I purchase. To have me toss a $70.00 item because of a less then $10 part is terrible.

The wife and I purchased the Krups Palitino Coffee/Espresso machine. It worked great for about a year before we started having problems with it. We were instructed to send the machine to the closest Authorized Repair Center, which was located in Atlanta, Ga. So off it goes. It sits .. and it sits .. and it sits. From February 2004 until May 2004, waiting on a part.

Finally, after several calls and emails to Krups and the repair facility they decide to ship it to Krups for repair. It sits ... and it sits ... and it sits. More phone calls and emails with several suggestions of how they can improve their customer service. Two days ago, I recieve a repair bill for $145 dollars. We spent $300 dollars on our machine and 7 months later we're told the repair will be half the value of the machine new????!!!! No thanks Krups, I will instead beat my a hand with a hammer. I get the same sensation, but without the cost. Thanks anyways!

In all my life, I have never come across a company like Krups who absolutely refuse to stand behind their products, and who even refuse to identify the name of their CEO and/or president.

I purchased a gold tone filter for $15. After using it one time, the gold tone disappeared in several spots. The manager of their customer service told me Krups does not warranty their product against this kind of manufacturing defect.

I first called Braun by mistake, and they immediately agreed to send me out a new filter. Then I realized, I had called the wrong company. My Braun gold tone filter still looks new after 15 years.

I have a very professional phone voice, and am always very successful getting consumer problems problems resolved. I'm almost always been successful at getting through to high level executives. The Krups corporate operator won't even give the name of the person who leads Krups North America.

Krups is a division of SEB. Other SEB companies are Calor, Moulinex, Rowenta, Tefal and T-Fal. I wouldn't buy anything from any member of this group.

I purchased a toaster oven over a year ago. This product costs over $100.00. I only use the product occassionally, probably a dozen times since it was purchased. It appears that the heating element has gone. I contacted the company and was told that there was nothing that could be done since it was over a year old. It certainly appears that the quality of the KRUPS product is in question.

... The grinder turns on on both settings. It is continually getting stopped up, and I can not even use it now. It is and was a faulty machine and...I want a replacement i feel we should have a class action it is just time until some one gets hurt...

I just wanted Krups to know that I recently purchased a new coffee maker. It's not a Krups product. Krups recalled the coffee maker I had previous to the one I just replaced. Unfortunately, I could not return the carafe because I had thrown the machine away one week prior to receiving the recall letter. Not only has Krups lost a loyal customer, but they lost me as a customer for life.