Complain about a product or service

Kohler Shower Door

Kohler • High-Pressure Toilets • Shower Doors • Lawn Mowers

Natasha of Brookline MA (7/11/05):
In December 2004, I Purchased a KOHLER shower door from SPLASH, later that week I was told by a store representative that contacted me, that they would have to refund my money because these doors apparently have had some 'installation problems' associated with them. In order for me to purchase these doors I would have to schedule an appointment with a KOHLER representative to come to my house and make neccesary measurements.

I could not take any time off back in December so I waited till my vacation in June. I went to JD Daddario store in Mashpee Mass where I purchased exactly the same kind of door. They did not tell me anything about having a KOHLER representative take any measurments and said it would be delivered in two weeks. After delivery as promised, we had a worker come in to install the door. As he installed one piece and went on to get the other, the mounted piece EXPLODED into tiny pieces all over the bathroom, hitting him as he was standing outside in the hallway.

I contacted the store where I purchased the product and they offered a refund and a pick-up of the remaining side of the door. I am still what those 'installation problems' that the SPLASH representatives warned me about. Sounds like hazardous and dangerous product to me.

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