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Kohler

Kohler • High-Pressure Toilets • Shower Doors • Lawn Mowers

There seems to be a big problem with the Kohler high-pressure toilets. Best case, they don't work very well. Worst case, they explode and flood the house. In neither case is Kohler very interested in helping to solve the problem. Other complaints about Kohler products include their shower doors and lawn mowers.

Ciro of Rumford R.i., RI September 6, 2008

Ciro of Rumford R.i. RI (09/06/08)
I bought a Kohler 1.6 gallon /6 liters per flush toilet.. and within 18 months the bottom of the bowl is rusty and pitted and no harsh chemicals were ever put into this bowl, as it is in my bathroom. Is there any thing I can do too make this look presentable without going to a big expense.as I am81 years old and on a fixed income.Thank you in advance for any help you can give me..

William of No. Tonawanda, NY September 3, 2008

William of No. Tonawanda NY (09/03/08)
Went to change the toilet seat,one of the seat mounting bolts were frozen. I tried everything to get it off with no luck. Its a model K-3386, This model has the mounting bolts built in the toilet! Poor design! Have had trouble with the flapper valve when I go to change it,won't seal? Will purchase a new toilet, but it won't be a KOHLER!

Broke the toilet trying to get the seat off!

Jan of Northampton, PA August 21, 2008

Jan of Northampton PA (08/21/08)
We had our entire bathroom renovated. Walls were cut out and all bathroom items (toliet, cabinets, sink, plumbing, etc.) were removed. The contractor spent three weeks renovating. All new Kohler and Sterling supplies were used. The new tub ensemble was inspected by the contractor prior to installing. All new porcelain tile flooring was installed. The bathroom was not used for one week after installation as there was a death in the family, and we were not home. Upon using the tub for two days, we noticed putty-like substance in three areas flaking off. The three areas discolored significantly.

We called the contractor who called the supply house, Allen Supply Company in Allentown, Pennsylvania. A Kohler representative was sent to inspect the tub. The Kohler representative said that it was a definite manufacturing defect. The representative said that it was covered up at the factory. The representative said that it would not be noticed by anyone until some dirt or soap and water got onto the spot. He said a replacement tub was his recommendation.

The problem is that Kohler camouflaged the defect so it would not be noticed until installed and used. Kohler will not pay the contractor to replace the tub which means, taking out the plumbing, tearing up the new tiles, cutting the drywall and moldings, etc. We shouldn't have to pay to have the contractor to replace the tub as it was not the contractor's fault, and it was not our fault. Had the defects not been camouflaged at the factory, the defects would have been noticed, and the defective tub obviously not installed. The tub goes in before the drywall and tile flooring. Kohler will send a replacement tub, but they will not pay to have the defective one taken out and all the supplies to put in the new one.

We spent thousands of dollars to have our bathroom redone, but we do not have money to pay to have all the work and supplies redone. Consequence is that since Kohler will not pay the contractor for time and materials to take out the defective tub and install the new one, we are left with a discolored, gouged out tub in a brand new bathroom. It would cost a lot of money to replace the tub. We shouldn't have to spend any money as it was admittedly Kohler damage at the factory and cover-up so the consumer would not see it until it was used.

Meg of Williamsville, NY August 4, 2008

Meg of Williamsville NY (08/04/08)
We've had problems with our high-pressure Kohler toilet almost since it was installed in April of 2005. It was advertised as being able to flush just about anything, yet ours clogs at least once a month under normal usage. Assuming that it was our sewer lines, and not our new toilet, we've had plumbers come frequently to snake our lines- only to have trouble with the toilet clogging very quickly again.

This last time, I had the plumbers clear the lines of roots. Within two weeks, the toilet wouldn't flush properly again. It is very hard to plunge due to the interior design of the bowl. Therefore, we have to wait several days for the clog to dissolve before the toilet is functional again. Thank goodness we have a second bathroom. Today I decided to check online to determine whether the problem was with the toilet, and not our plumbing. That is when I discovered all the complaints from other consumers. I will now plan to purchase a new one and have it installed at my own expense. Thank you for this website.

Karen of West Hempstead, NY July 17, 2008

Karen of West Hempstead NY (07/17/08)
My Kohler high pressure toilet exploded while my 3 year old was sitting on it!

By the time I tended to my child, the water was flooded into my newly finished basement, and there was porcelain everywhere...Thank goodness my son was not injured. Kohler offered me 150 when I had paid over 800 for the original, not to mention all the water damage, and was told to take the money in good faith. Not good business ethics. Kohler lost a customer..

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