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There seems to be a big problem with the Kohler high-pressure toilets. Best case, they don't work very well. Worst case, they explode and flood the house. In neither case is Kohler very interested in helping to solve the problem. Other complaints about Kohler products include their shower doors and lawn mowers.
Martha of Fence Lake, NM November 18, 2008
Martha of Fence Lake NM (11/18/08)
It's not only Kohler's pressure toilet models having problems. We purchased 3 Kohler toilets with the Ingenium Flush. We installed and used one. It doesn't flush well at all--had to flush it 3-4 times to empty bowl contents and even then it wasn't complete. Called Kohler Customer Service 3 times about this. One agent was pleasant (Amanda, I believe was her name) and offered trouble shooting tips (no success). The other two agents were rude--one suggested I had merely changed my mind about the model selected! I was told they won't make exchanges unless the product was damaged in shipping--should I take a hammer to the toilets and return to Kohler? My cheaper American Standard toilet works beautifully....
Expense of plumber installation plus we can't move into our house until we have a working toilet installed!! Mark of Heath, OH October 7, 2008
Mark of Heath OH (10/07/08)
Kohler Cimarron toilet has multiple defects.
1) It clogs regularly and 2) the bottom of the bowl is elongated in a rectangular shape which does not allow a toilet plunger to seal, thereby making plunging impossible. 3) It also has poor design for flow which requires it to be cleaned every third day.
Water damage from overflow caused by Clogging regularly and design does not allow for unclogging by plunger. This toilet has been reduced to a urinal capability. Artur of Manchester, NJ October 7, 2008
Artur of Manchester NJ (10/07/08)
My wife put the kids in the shower and when she was closing the door it shadered into pieces. This is disturbing because she did not use any force and it sent pieces of glass into my kids making many small cuts
Luckly the kids are fine nothing some band-aides could'nt fix but it could have ended in tragedy. Not to mention that I'm stuck with a half of an expensive door Albert of San Francisco, CA September 24, 2008
Albert of San Francisco CA (09/24/08)
Kohler one piece toilet,wtaer keeps running after flushing, have to turn water off at shutoff,Model-3386
need to buy new toilet this one cost a few bucks or replaced by Kohler? Marianne of Bridgewater, NJ September 11, 2008
Marianne of Bridgewater NJ (09/11/08)
I purchased 7 Kohler toilets, model # 4584 - San Raphael; each at a cost of 867.00. Over the years, we have had some floods resulting from leaking toilets; some small and some of Biblical proportions. The first flood took place while the house was under construction so the builder's insurance paid to replace all the wall board in 3 rooms, the hardwood floors in 3 rooms and the entire stairway. The delay in closing on the house was both costly and emotionally exhausting. The second toilet that leaked cause 660.00 in damages as a closet had to be rebuilt. This expense was borne by us. The third of the 7 toilets to leak caused 2,247.00 in damages; not enough to turn over to our insurance company as we have a 2,500 deductable. The fourth toilet that leaked was, fortunately, over a garage so we did not bother to do repairs but the cost of a carpenter opening the wall was 79. Since purchasing the toilets, we have had over 3,000 in plumbing bills for toilet repairs. Two weeks ago, the fifth of 7 toilets leaked and brought down the kitchen ceiling. It ruined appliances, floors, ceiling and furniture. This flood was costly enough to turn over to our insurance company.
When I called Kohler to ask for assistance in getting a plummer to help repair the toilet, I was not to be heard. Eric, who I spoke to, would simply not listen and kept interrupting as I tired to explain the situation I was dealing with. Kohler finally agreed to repalce the toilets. Two days ago, 6 toilets were dumped in my driveway. Each box was marked with Heavy - 136 polund. My husband and I are seniors and had to try to move six enormous boxes into the garage to protect them from Hurricane Hanna's torrential rains. Yesterday, a plumber from Kohler installed 6 toilets, Model K-3466. When I awoke this AM, I heard water running. Inspection of the guest room revealed that the toilet had been running all night and the bathroom floor was covered in water. After lifting the tank lid, water sprayed all over the counter and floor. The toilet was turned off. I still don't know if the water was leaking into the living room ceiling. Only time will tell. We inspected the 5 other installations and found that none of the toilets worked. Two could not be flushed at all. The other 4 kept running after they were flushed and there was no waya to reflush them.
After checking the internet for complaints about Kohler, I read that the K 3466 had been recalled and that Kohler replaces defective toilets with seconds or damaged toilest that can not otherwise be sold. I called Kohler and after a 45 minute wait, I spoke to several rude people, Eric included. He seemed to brush off my concern that I have 6 new Kohler toilets, all of which do not work. He constnatly interrupted with how lucky I was and how much he was doing for me. I needed to shout over him in order to be heard, but even that did not work. He admitted that if I had only one or two defective toilets, he would not have replaced them but because I had 7, he decided to replace them. Obviously the replacements were defective.
Kohler does not care how much damage their products cause. It is most likely cheaper for them to replace (or not in some cases) the damaged product with an unsaleable product than to recall a product. Not only is the quality of the Kohler product extremely poor, the service department has much to learn about treatment of customers. I suppose they do not care how rude they are as once you learn how poor the quality of their product is, you will never be a repeat costomer anyway. This is a company that has much to learn about standing behind their product. As far as I know, Eric is still talking as he never seemed to have to draw a breath. Whatever I said fell on deaf ears so after many attempts to get a few words in, I hung up in frustration.
About 9,000 in damages and plumbing bills over the last 10 years; all out of our pocket. About a 15,000 claim on our insurance for the last flood.
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