Kohler

I just want to inform you that the hoses on my new faucet were missing mark. The hot line was marked with a tab saying "cold." I hope the person that installs the tabs didn't work on building the faucet.

I bought a Kohler Villager Tub as part of my bathroom remodeling. During a shower I dropped a plastic shower gel bottle and to my dismay it left several small scratches. I notified the Kitchen and Bath Designer with whom I worked who referred me to the Kohler supplier. Here is how Kohler works according to the supplier: First, I would have to pay to have someone come out and look at the damage; or I would have to take photos of the damage and e-mail them to Kohler for them to even consider my complaint, which I found impossible to do with my Kodak camera. I was then told by the supplier via e-mail that "Kohler has these requirements to make sure they protect themselves from fraud and false claims".

Through sheer persistence on my part, the supplier finally agreed to come out at no charge. He came, took the pictures, and I heard nothing more until my next e-mail. The reply was "they are saying the only thing that might work is their cast iron cleaner used in conjunction with a piece of cork". Their cleaner, according to the label, is made for their kitchen sinks and it did not work. Through sheer persistence and the good fortune to have friends who have friends, I was put in touch with a Kohler tub repairer in my area who went to bat for me. The scratches were removed using a special compound and buffer at no charge to me although Kohler had the gall to tell the repairer that the scratches were not covered under their warranty. They should try reading their warranty.

Had all else failed, I was prepared to take the supplier to small claims court. No one has yet come up with an explanation as to why the tub would scratch from a dropped plastic bottle. And I have my fingers crossed about the integrity of the tub and the rest of my Kohler products. I now make it a point to tell my story to friends who are or might be considering buying any Kohler product.

I purchased the $1,000.00 Kohler K-19796 dual flush toiler 4 years ago. The brackets that hold the seat on and the long floor bolts have rusted! I don't expect an expensive item to be made cheaply. This is a water-utilizing device for God's sake, people! There has been an invention called rust-free hardware! This toilet has been discontinued, however--hallelujah, or so I briefly thought. A new toilet seat was going to cost me $300.00 smackers more. Oh, and by the way, I am the first person to complain about the rusting. I must have used a bad cleaner. Therefore, yep, my fault! Feeling very angry after reading all of your posts! I'm beginning to think we all need to get together and stop them. They are obviously trying to pull the wool over our eyes. This has to be stopped!

Signed,

An angry soul awaiting karma

I bought one of their toilets 2 months ago. All the porcelain is gone inside the bowl (very bottom). Needless to say, it has stains now. I would like to know if they would repair this. I misplaced my paperwork and can't get a replacement for the bad bowl. Let me know please. Thanks.

I have for couple of years a dual flush valve Kohler K-4419 (Home Depot special order) and I am trying to get information from customer service for leaking water in the bowl. I tried more than 4 times and they told me that is no gasket I was looking for, of 2.25" ID and 3.75" od. This gasket is not between tank and bowl I explained to them, but to the bottoms of the dual flush valve, inside the tank, which fasten outside by PVC nut so too tight against this. Finally after 3 weeks I got from a local plumbing store a similar gasket, not quite as original, but did not leak the water in the bowl. Now when I put the valve back and turn on the water is leaking all the time. This was from special order, Home Depot, Orange, CT. I think that I am still in title for a new dual valve, since no one can help me how to fix this annoying problem over 3 months. Please help.

I purchased a 5 Kohler 2931-00 Lavs for our custom built home in late 1996. Three of the lavs see little use and are still OK while two lavs in the master bath have rust spots coming through the ceramic facing on the lavs. This is clearly a manufacturing defect. I contacted Kohler whose rep said too bad and was of no help whatsoever. They make a shoddy product! I'm looking to replace a discontinued item. I'm sure it's discontinued - it's no good!

Before a year was up, I have two cracked sinks and a tub! I called the company and the business I purchased them from. I did not get any help!

I am so upset they never came out to look at it. I was told it had to be the installers' fault! If that's the case, I had two different installers. They should have us hired only theirs? I will never recommend this company.

Kohler is not an ethical company. I've been reading about the many ways in which they have gypped customers or been completely unresponsive to major problems with their products. My experience isn't nearly as bad as a lot of peoples', but it does give an idea of the kind of company Kohler is.

Several years ago, we bought a lovely, decorated sink from Kohler. It came with a plastic covered wire grill that fits in the bottom of the sink to protect the decorated porcelain. Over the years, this grid had sustained the inevitable nicks of usage and the underlying wire has started to rust so that the grid was no longer very attractive. My husband went to a local Kohler dealer and ordered a new grid.

Imagine our surprise when this grid, which can certainly be manufactured for under $5, cost us $56 dollars! I wrote to the Kohler company asking for some sort of explanation. I received an answer saying that the grid was made to fit the sink (it is) and the asking price was... over a hundred dollars! I suppose it is priced this high in order to make the customer feel the he is getting a bargain as he only has to pay $56. But how dishonest!

The grid is made of the same material as a dish rack costing under $10 at target --only it isn't nearly as complicated as a dish rack. It is just flat with little feet. There is absolutely no reason in the world that this grid should cost so much.

Will I ever buy a Kohler product again? Not if I can help it.

Kohler's 8100 Pressure Tank System exploded. They say they will merely replace it at a cost of $200 to me. They take a week to ship it out; and then I have to pay to have it installed. It is their faulty product; they should replace it for free. They have very bad customer service.

I had my house built and we moved in April, 2007. As part of the building process we had a generator installed by our local Kohler dealership (owned by Kevin Wright). They sized the generator based on the size of the electrical load of the house. In a nutshell, they undersized the unit. It works fine in the winter, but in the summer with the full load of all the air conditioners starting up can NOT be handled by the unit. As a result, it shuts it self off and provides no power to my house.

Unfortunately for me, the Kohler dealer at the time is no longer a dealer for them. Kohler distribution/sales network is structured as: Kohler Corporate sells to a number of Distributors. The Dealerships buy from the Distributors and the Dealerships sell to the public. I've gone to the Distributor (RP Power) and to Kohler Corporate and have truly gotten no relief. I paid $17K for the 30KW generator and installation. My new Dealership has been very helpful in finding a buyer for my used unit. The resell price is $5K. My new generator (60KW) and installation will cost me $20K. Total, I'm paying $32K for a $20K generator.

I'm eating the loss in equipment depreciation, plus paying for installation twice. Totally screwing the customer is what Kohler's idea of customer service is all about. I would not recommend Kohler to anyone.

I have a kohler courage xt 7 washer have replaced the air filter and spark plug. Just got done using it, turned it off and it would not start. Gas flowing from the air filter area. Machine is not but a year old. Used 10 times max. What s going on.

in 7/20/09 we bought 2 Kohler toilets. both do not supply enough water to flush waste leaving waste on the toilet and always clogging. the smell is terrible too. it is costing me a great deal of money every time I have to call the plumber to unclog the toilet. my plumber just told my that the down stairs toilet which over flowed needs replacing as it does not supply enough water to flush.

About three and a half years ago, we built a new home and bought a combination of Kohler toilet and bidet. Recently, the toilet lid broke off one of its hinges. I thought that it wouldn't be a big deal to replace the lid. However, it does not work that way. You cannot just replace the lid--which, by the way, has nothing to do with the functioning of the toilet or the bidet--you must replace the seat, which does contain the bidet controls and the lid. A new seat and lid costs approximately $800. I am so angry about this that I will never buy another Kohler product!

On the packing box, it states 5 year warranty.

Read Kohler response: Thank you for contacting Kohler Co. I apologize for your experience with our Sterling toilet. I would be delighted to assist you. I am sorry to read that a red and black part sprayed up towards you. I would be happy to send you a new fill valve that you can replace. Unfortunately, as our warranty states, we will provide the service part (s) necessary to replace/repair your product at no cost but labor costs and service calls are not covered. Our warranty policy can be viewed by clicking the link below.

The toilet seat on my Kohler Rialto Model K-3386 broke. As I see, others have the same problem of the anchors being inaccessible. The screw on the right came out okay but the one on the left would turn and not unscrew. I called Kohler and they said I would need their anchor repair kit at $49. This is an outrageous price for two pieces of hardware worth about $2. I then decided to see what else I could do to get that anchor out. I noticed that the hole for the right side had filler around the bolthole and decided to clean it out. The hole eventually enlarged to 1/4" to the ceramic. I pushed the excess material around the right side of the bolthole into the cavity with an awl then carefully pried the old anchor out. It worked and I had 2 each 1/4" holes.

I tried to find a wall anchor that would work but instead found some 3/8" lead anchors, 1" long, that uses 10-32 screws. Screws were 2" in length. The anchors fit snug in the cleaned out holes. I then screwed a 10-32 nut onto the screw then screwed the screws into the anchor about 1" and then turned the nut down to the top of the anchor. Then holding the screw in place with a screwdriver, I tightened the nut to tighten the anchor. I then loosened the nut, removed the screw from the anchor, and removed the nut from the screw. The last step was to mount the new seat. I installed it about a week ago and so far, so good. I also used washers where required, for spacing.

Toilet will not stop running unless you take the top off and pull it up by hand. We are using a lot of water because friends don't know of our problem.

In late May 2010, a contractor installed two Sterling Vikrell glass shower doors in one of my bathrooms. They enhanced the appearance of that room. Five months later (October 18), one of the shower doors spontaneously disintegrated. Because no one was in the bathroom at the time, no one was injured. However, there were tiny bits of glass scattered all over the shower and bathroom floors. From what I have seen on the Internet, my experience is not unique. Aren't there safety regulations concerning glass shower doors to protect the public? If someone had been in the shower or bathroom at the time, he or she might have suffered a thousand cuts!

New mower w/Xt-7 Kohler engine purchased from Menards Inc on 5/23/10. After 9 uses, put in garage as always where all the gas leaked out of the air filter over the next 12 hours. The fumes were so strong I can't believe there was not an explosion/fire as a freezer and refer are nearby in the enclosed garage. I took the mower to an authorized service center where they laughed as they put it on a stack of faulty mowers and generators with the same defect. They said all the parts come from China and the metal in the carb. It's flaking off and causing the gas to flood out. Two weeks later when my grass is a foot high. I called to check repair status and am told parts to repair are on backorder due to huge demand caused by faulty parts. So I pay a third party $30 to cut my lawn and now I am ***. 10-week old mower is useless, had to have caused fires etc. I want a refund for this piece of junk and am willing to start a class action suit if necessary.

Our house was remodeled about 3 years ago. Problems started almost immediately after having new toilets installed (Kohler). Thinking it was plumbing/pipes, I spent over $1,000. This past year, I realized it was the toilet. It barely flushed and have to use plunger many times daily. Miles, the plumber, has come out but says that it was not toilet problem--another $1,000 or so--and will not be replaced. I have struggled with him for about a year.

I bought a new Dixie Chopper with a Kohler engine. After 11 hours, it blew a head gasket. It was repaired under the warranty. At under 50 hours, it blew another head gasket and the governor came apart in the engine. The warranty representative concluded that the engine had poor maintenance and that caused the engine to burn up. He refused to accept my receipt records of maintenance on the mower. I wanted a new engine and he will only put a used short block on which has 350 hours on it. My engine has 50 or less. I am at a standstill and am refusing to let him label this engine problem as poor maintenance when clearly it was not.

We replaced 2 toilets with Kohler Highline 2-piece units. I loved the style and the flush. After flushing, the toilets run constantly until we jiggle the handle or take the top off and adjust the mechanism. We are retired and thought this would be the answer for updating the bathroom. Now it is nothing but frustration! Can you help us?

We purchased a Kohler Forte faucet from Home Depot April 24, 2010 and installed it a week or so later. About one month after installation, we noticed foam in the water but it cleared after running for 1-2 seconds. We assumed it was air bubbles. However, the problem progressed until the foam became more prominent and we eventually noticed a chemical odor and taste - much like a new garden hose smell - whenever we first turned on the faucet.

This alarmed my husband and I because in addition to our health, we were concerned about our new baby consuming formula mixed with water from the kitchen faucet. We stopped using the faucet and contacted Kohler June 9 to complain and they were already well aware of the problem. I spoke to a service rep named Laura who asked very few questions, and promptly sent us a new faucet after assuring me it would not have this problem.

When I inquired as to what caused the foam, Laura said that Kohler wasn't sure, they were still looking into it, but some of the faucets were doing it and some were not.

It's now been just over a month since installing the new faucet and guess what? It's starting to foam again. I am so disgusted with Kohler and will never buy another one of their faucets again. I called Kohler again this morning and service representative Angela told me that "Kohler is still working on the problem, so that's why the new faucet you received is still doing that." This is completely opposite what I was told in June when I shipped a new and supposedly improved faucet.

I believe Kohler should issue a recall.

How many people are still using these faucets, unaware of the problem, not paying close attention, or simply unaware they should complain? We aren't the only ones with this problem. A quick search online reveals that both the Kohler Forte and Simplice faucets seem to have this foaming issue.

I posted on the 7/19 about my Husqvarna yth2042 lawn tractor Kohler motor cracking. I emailed Husqvarna and Kohler. Husqvarna never replied but Kohler ended up standing behind their product and replaced the short block under warranty even though it was expired. Kudos to Kohler!

Finally after many years, I remodel my dream kitchen, I got a Kohler kitchen sink. After many months of remodeling, my kitchen was complete. Five weeks later; Surprise! I was cooking and emptied a small pot of hot water (not boiling) and I heard a crack noise and I was hurt then I realized a big piece of porcelain came off.

I was so surprised because I use this type of sink for many years and that was the reason I pick up the same type. Next morning, I called Kohler and explained what happened. They said that to do me a favor, they are going to replace the sink even when it was my fault because I put hot water on the sink. I don't know where do they expect me to toss the hot water? Now I have to pay a plumber to remove the sink and install a new one. Thank you very much, please be aware of the type of product this company have! I am never going to use this product again, I am very upset and I don't think this is the correct approach.

The glass shower door exploded. The noise it made was incredible. Thankfully, no one was injured. If someone were in the restroom at that time, I am sure that there would have been an injury. The glass was spread over the entire bathroom.

This issue has been reported by others on this site. The problem is Kohler one piece toilets with internal (hidden) toilet seat bolt anchors. When the seat cracks, it is nearly impossible to remove the bolts since there are no visible nuts. Kohler sells a removal/anchor kit for $50. With the kit, it would still be a time consuming job. The original seat bolts are screwed into corroded anchors that can't be completely unscrewed. I was able to partially unscrew the anchor and raise the screws enough to use bolt cutters to cut the screws. The corroded anchors can then be pounded down into toilet bowl land, where they remain inside the toilet. I purchased a new seat, but without the anchors, it can't be fastened.

I'm not willing to pay Kohler $50 extortion money for new anchors for a toilet seat. So my main bathroom has a loose but usable toilet seat. I will never buy another Kohler product. Comments on the google websites (google: removing a Kohler toilet seat) range from throwing the toilet away out of anger to spending days and using a hacksaw.

I litigated against Kohler for several years involving the 81100 pressure flush toilets and have much information relating to reports of the toilets exploding.

On March 8, 2010, my husband came home to a flooded family room, kitchen and basement only to find that out Kohler 81100 pressurized toilet had exploded! There were shards of ceramic shrapnel all over the bathroom, damage to the ceiling, vanity and wall. Thank god no one was in the bathroom when this happened. The restoration company said they had never seen anything like it. I then saw the comments on this site and was shocked that these toilets continue to be sold. We have insurance for the direct and resulting water damages (about $15,000.00), but still have a $1,000.00 deductible. We will contact Kohler and hopefully some restitution will be agreed upon.

Practically new (less than 6 months old) mower starts and runs for 5 seconds then shuts down. Oil checked and ok, air filter clean, fuel good. Upon trying to contact Kohler Warranty, the run around began. In my opinion, it is a mistake to purchase Kohler products. I will likely put the mower out to the curb.

I turned off the water and mopped up. I was glad I was there when it went, would have flooded several rooms. Just now learning that the are some models that have a history of this. I will go back and get pictures, Manufacturer and model numbers and the like and post them if I can get an email of who to send them to.

I have a 18 month old Troy Bilt Riding lawnmower with an 18 HP Kohler engine on it. The Engine locked up on it 30 days ago. Acording to Kohler it had low oil and a dirty air filter,therefore it's my fault that the Engine locked up on it, I called to complain about this and found out thru the service man working on the lawnmower That Kohler never looked at my mower. He placed a phone call instead to the mechanic, Now that i've complained They say now it has very low oil A clogged filter and even more wrong with it than before. All this is on new engine less than 18 months of cutting a lawn. with the engine oil being chaged in Jan. of 2009

I, purchased a Kohler whirpool tub in 2006.The bathtub is leaking from a crack and a hole within the tub itself. I had a technician at my home three times to repair the bathtub. The last technician finally told tell me, it was the bathtub, it is made of fiberglass and leaks is from tub not my plumbing. I called Kohler and I spoke with Gary in customer service .They sent an adjuster who informed me that the warranty was for 1 year and that Kohler would not repair the tub. I paid $900.00 for this tub three years ago and i should not have to replace a tub that was a defect product. I have to replace my kitchen ceiling from leakage and the tub.

Since there is a limited height space for this toilet installation, I don't know what other short-height toilet would work as a suitable replacement. Very disappointed in Kohler's hiding facts and truth regarding this product design failure. If this unit is not replaced, eventually I may encounter a burst tank and flooding -- or even worse, personal injury.

Everything works fine interms of toilet flushing etc. This year I moved my mother into our home and needed to change the toilet seat to a toilet bidet system. I have spent three days trying to remove the toilet seat. The seat was anchor bolted into the toilet. I called Kohler early Friday morning last week and was told that they had a kit for $47.10 that would remove the screw and the anchor bolt. Since my mother was coming home from a nursing home the next day I wanted the seat replaced and ready for her use. I asked for overnight delivery and was told it would cost extra which I was willing to pay. Amber said that FedEx would deliver.

Saturday at noon I called Fedex to track the delivery and was told it would not arrive until Monday. I sent an e-mail complaint to Kohler. Monday the kit arrived. Spent the whole evening trying to use the kit. It did not work. That Kohler did not have some of these instructions on their website is appalling. Tuesday morning I called Kohler. They do not have any simple way to talk to someone about your complaint. Laura told me that all the expensive toilets were desiged this way and that they do not have a problem. I asked for another option and she said that I could take a hacksaw to it. When I said that the did not meet my delivery date they said to take it up with FedEX. When I said I needed to present a stronger complaint she said I could complain to the designers.

I have now spent the equivalent of three days trying to resolve what should have been a simple replacement of a toilet seat! I will take a hacksaw to the bolt and do not know how much more work will be involved to complete the removal. Financially i am out $78.94 for the kit and "expedited" delivery. This is a frustrating experience. I liked what Kohler had been doing in trying cutting edge designs. But their follow up support is pitiful.

A few years ago, I purchased our house on the Bay in Truro, MA. The house had a two year old, top of the line, 70kwt Kohler stand-by generator - purported to have been designed to live outside in a salt air environment with a fifteen plus year life expectancy. Today, two years later, it is totally dead - its panels and controls have totally rotted out. A product that is supposed to last for at least fifteen to twenty years has not even made it through half of its normal life expectancy!

The generator is now dead! I spent $880 in repairs last fall and now the control box has totally rusted out and need another $1,100+ in repairs. I am through spending good money after bad and will have to replace the entire unit.

I've serviced the unit properly during my ownership of the home and have accommodated everything Kohler Power has requested of me, yet they still refuse to help. As Kohler has hardly responded to previous letters and emails asking for their assistance in repairs, Ive started a site over at KohlerCustomerService.com to make case public and to let others who are in the same predicament as myself are not alone.

I purchase a single basin, prcelain over stainless steel, Kohler kitchen sink in 4/09. From the very beginning the surface mars and stains with normal kitchen use and the marks won't come out. Their instructions included with the sink states very clearly not to use abrasives. The price of the sink without installation was $330.

I called customer service about it and they said there wasn't any defect, claiming their sink surfaces do not contain as much metal as the older sinks, and that was the reason for the marks and stains. I was also told they would not do anything about it.

They said they would send a sample of Bon Ami (an abrasive) and to mix it with a little water and see if that would help. They could be of no further assistance.

i just purchased a Kohler efficiant flush toilet, model K-11471-0 and here it is 3 days later and the toilet is clogged. I have plunged the better part of today, tried water flushing with buckets of water, and even used a chemical flush, but nothing will make this toilet do it's job. I have contaced Kohler on line via their web site and am waiting to hear back.

Economically (or so I thought)and environmentally, this was suppose to be a top grade toilet. Between the cost of the toilet and the cost of the installation by my plumber, this toilet has cost me over 100.00 a day for the 3 days of usage I got out of it (it actually only worked for 2.5 days, but I've rounded it). I just lost my job and cannot afford to have my plumber come back out, plus my daughter has medical needs and we just cannot be without a working toilet, but what family can? HELP?

I built a house with 6.5 baths and installed Kohler fixtures. As soon as the warranties ran out, 23 of the toilets broke because Kohler uses faulty internal parts. Not only did i have to pay for three plumber service calls, I had to pay for hundreds of gallons of wasted water. Worst purchase I ever made.

I have a Kohler 8110 Pressure Clean Toilet System. The toilet quit flushing and could not be used anymore. I turned off the water inlet and then flushed the toilet. With the water inlet turned off, I held down flush handle. As the handle was held down, I could tell the the tank was being blocked by an accumulation of air bubbles, which in turn was keeping the tank from filling up with water after each flush. After holding down the flush handle until all the air bubbles escaped, I turned the water inlet back on and the tank was able to fill up to its full capacity once again, resulting in great flushes. I hope this helps others with the same problem.

My Kohler shower door exploded this morning. Kohler says they will replace it with a new door and if there is any damage they will put in a claim for that too. I don't know if there is any damage to my bathroom yet because I'm scared to go in there and the other one may explode too. I feel like I got the run around with them. They said there could have been a defect or installation problem or the way it was handled. I feel like I cannot let this one go. They need to do more then just send me a new door.

porcilan white, never lasted on shine, immediate scratches, dull showed, how do I get repair kit to "new Cond.repair"?

I have a home with two 2-year old Kohler Wellworth toilets with peacekeeper flush systems. Both are now broken and are economically unfeasable to fix!! The toilets employ a battery powered motor to flush them when the lid, that has a special magnet, is moved away from the tank. Very nice except the sealed motor unit breaks and costs $100 more than the entire toilet with the flush unit. The tank has no handle hole and cannot be converted to a handle flush.

So now I have both my toilets with the tank tops removed and a ribbon tied to the flapper so the bowl can be emptied manually. How nice for company!! Kohler is selling a poorly made product and charging a ripoff price for the replacement part. Apparently Kohler has realized that this system is junk and only offers it on one model anymore.

Upon installing this system we found a few serious problems
#1 the hollow wall fastners cannot possibly be inserted into the size hole they ask you to try in the directions. IF you drill a larger hole, the fastners simply spin and are of no use whatsoever.

#2 The installation package did not include the set of bumpers the instructions called for. Upon calling customer service and waiting for 15 minutes we were informed that there was NO substititue available and Kohler would mail us the bumers (but we needed to have the shower usable sooner than the week it would taketo get the bumers)

#3 the upright "angled" pieces did not match the contour of this shower - even though they were specifically made for it, so we had to sand them down with a belt sander for a fit that was a lot less than ideal.

Lastly the doors, once installed, were so flimsy and rattely that we were furious. To spend that much money on a product and have the end result make me wish I had hung a $20 dollar shower curtain was NOT a good experience.

My Kohler power flush toilet wouldn't flush very well and you had to flush it several times. I thought maybe that the plumping was nearly plugged. After using a snake I realized that it wasn't. It then dawned on me that the pressurized water tank was water logged and didn't have enough air in it to pressurize properly. The fix was very simple, I shut off the inlet water supply and flushed the toilet, I then held down the flush handle, I could hear air bubling up into the tank as the water leaked out. When the bubbling stopped I turned the water back on and the toilet flushed great.

My Kohler power flush toilet wouldn't flush very well and you had to flush it several times. I thought maybe that the plumping was nearly lugged. After using a snake I realized that it wasn't. It then dawned on my that the pressurized water tank was water logged and didn't have enough air in it to pressurize properly. The fix was very simple, I shut off the inlet water supply and flushed the toilet, I then held down the flush handle, I could hear air bubling up into the tank as the water leaked out. When the bubbling stopped I turned the water back on and the toilet flushed great.

i thought about replacing the toilet, now I don't have to.

I purchased akohler steam unit for a customer and it was defective. I went back to the supply house where it was purchased and they could get no where with kohler. I called and spent 45 mins getting the run a round from rude kohler reps. I called the next day spent another 40 mins on the phone with more rude reps. and was finally told after much arguing that they would send a new unit out. That took over 60 days to receive the new unit.

I replaced the old unit and the new unit ran 20 mins and crapped out. I have called and asked kohler to send out a tech and they basically saidf to bad so sad, again very rude. The bottom line is my customer is very mad and is holding $17,000. dollars, the balance of the job until this is resolved. I need resolution so that I can get my money.

They said I would have to send them a photograph of the Kohler product & a receipt of purchase & even then I was not guaranteed of a replacement.

The Kohler K-10578-4 faucet exploded and shot water all over my bathroom, ruining the floor, walls, and other areas of the room. Apparently, something was defective within the faucet but Kohler would not agree to replace it. I strongly recommend to anyone considering the purchase of ANY Kohler product to NOT buy from them. You will be sorry. They are cheap & dishonest only out to rape the customer of his money & not make good on a guarantee. Their products will ruin anyone's house because of the high risk of malfunctioning.

Ever since we had two of the Kohler 81100 installed we had nothing but problem. with Kohler not being helpful and referring to need for minor adjustments and which we did so many times until we give up. about three years ago one day when I came home notice that water was running from under the entrance door and into the street. Cautiously opened the door and stepped into a pool water. it didn't take me long to witness the water showering down from the ceilings every where and was flooding the entire house from top to bottom.

I quickly ran out,turned off the main and returned to find the source of that gigantic mess. later discovered that One of the Kohlers upstairs had exploded with one of the glued end caps of the pressurized tank blown off completely. It took me 3 months to fix everything and thanks to our insurance policy that covered the most.

Now it has been for sometimes that the 2nd 81100 toilet has been acting up and once caused an embracing incident for us and our guest. I am planning to replace this unit and stay away from Kohler and every new techie idea boils in some toilet engineers' heads. reading so many complains for the exact problem with this model, I felt responsible to voice my complain just to underline others. I hope someone from kohler post an apology on their website and be upfront with their mistakes, replace it for free once and for all.

the economic damage was enormously high.

Bought a very large amount of Kohler products from a local supply company and had them installed in my new house.

I bought 4 Kohler toilets at this time- model K3324. They were installed in the home as it was being built and I moved in a month ago.

Upon moving in, I discovered that all 4 toilets had very weak flushing. I had a small party the week after moving in and the toilets clogged 4 times.

I contacted the plumbers and the supplier and they all took a look and said it was not installed incorrectly and that it was just the Kohler design.

I asked the supplier to take the toilets back and they informed me that only with authorization from Kohler could he give me a credit so I could buy different toilets. He told me to contact Kohler to get a letter authorizing the return.

I called Kohler support and at first thought they were going to help. I was told a letter was being sent and that I could use it to return the toilets.

Unfortunately, when I received the letter and it approved me to replace the 4 toilets with 4 exact models. It didn't authorize a credit as promised over the phone.

I called Kohler and they told me that a replacement was the best they could do for me.

At that point I decided to contact the supplier and they said their hands were tied. Pretty much I was stuck with the toilets or I could buy 4 different toilets on my own dime.

I am now writing and calling various upper managers at Kohler to try to resolve this issue.

I have told my supplier that they need to have some sort of return policy and they are not allowing me the return due to Kohler rules.

From my research online, I am finding that not only the Kathryn Comfort Height elongated one-piece toilet

- K-3324 are poor in flushing , but almost all consumer opinion points to the Kohler Ingenium flushing system as being mediocre at best. Most people are describing the same situation as me in that they need to flush multiple times and the toilets are clogging a lot.

This model needs to investigated and Kohler needs to be held accountable for this horribly designed product. It seems to me that their policy is to sell as much as they can and never take anything back. I mean - who really woudl ever return a toilet anyways once it is installed. I am betting most people just try to live with the poor design or just use a different bathroom.

The public needs to be aware of Kohler's horrible customer service and awful return policies. If Kohler were to offer me a full refund I might repeal my lifetime ban of their products.

This will be a lesson I tell everyone and be sure that Kohler will be getting a lot of bad word of mouth after my experience. They may have gotten my purchase this time, but they will be losing a large number of purchases in the future due to their poor design and awful approach to customer satisfaction.

I spent $603.90 per toilet for 4 toilets. Total loss 2415.60 + 9% tax.

I built a custom show home in 1992 5600 square feet all Korler products. The salesman assured me Kohler has a life time warrenty and is the best you could buy. Now that the products are failing, your screwed no one will cover any thing. I have had 2 Rialto toilets that have been broken for 6 monthes now. No parts interchange. The Kohler people say their vender went out of bussiness, but they should have parts next January, or Febuary. Shower heads are failing, the plastic internal pieces are getting brittle and breaking. I also have the missfortune to own Kohlers solid Teak bath tub and wash basen. Both are delaminating. SAVE YOUR MONEY Dont Buy This Crap!!!!!

It's not only Kohler's pressure toilet models having problems. We purchased 3 Kohler toilets with the Ingenium Flush. We installed and used one. It doesn't flush well at all--had to flush it 3-4 times to empty bowl contents and even then it wasn't complete. Called Kohler Customer Service 3 times about this. One agent was pleasant (Amanda, I believe was her name) and offered trouble shooting tips (no success). The other two agents were rude--one suggested I had merely changed my mind about the model selected! I was told they won't make exchanges unless the product was damaged in shipping--should I take a hammer to the toilets and return to Kohler? My cheaper American Standard toilet works beautifully....

Expense of plumber installation plus we can't move into our house until we have a working toilet installed!!

1) It clogs regularly and 2) the bottom of the bowl is elongated in a rectangular shape which does not allow a toilet plunger to seal, thereby making plunging impossible. 3) It also has poor design for flow which requires it to be cleaned every third day.

Water damage from overflow caused by Clogging regularly and design does not allow for unclogging by plunger. This toilet has been reduced to a urinal capability.

My wife put the kids in the shower and when she was closing the door it shadered into pieces. This is disturbing because she did not use any force and it sent pieces of glass into my kids making many small cuts

Luckly the kids are fine nothing some band-aides could'nt fix but it could have ended in tragedy. Not to mention that I'm stuck with a half of an expensive door

Kohler one piece toilet,wtaer keeps running after flushing, have to turn water off at shutoff,Model-3386

need to buy new toilet this one cost a few bucks or replaced by Kohler?

I purchased 7 Kohler toilets, model # 4584 - San Raphael; each at a cost of $867.00. Over the years, we have had some floods resulting from leaking toilets; some small and some of Biblical proportions. The first flood took place while the house was under construction so the builder's insurance paid to replace all the wall board in 3 rooms, the hardwood floors in 3 rooms and the entire stairway. The delay in closing on the house was both costly and emotionally exhausting. The second toilet that leaked cause $660.00 in damages as a closet had to be rebuilt. This expense was borne by us. The third of the 7 toilets to leak caused $2,247.00 in damages; not enough to turn over to our insurance company as we have a $2,500 deductable. The fourth toilet that leaked was, fortunately, over a garage so we did not bother to do repairs but the cost of a carpenter opening the wall was $79. Since purchasing the toilets, we have had over $3,000 in plumbing bills for toilet repairs. Two weeks ago, the fifth of 7 toilets leaked and brought down the kitchen ceiling. It ruined appliances, floors, ceiling and furniture. This flood was costly enough to turn over to our insurance company.

When I called Kohler to ask for assistance in getting a plummer to help repair the toilet, I was not to be heard. Eric, who I spoke to, would simply not listen and kept interrupting as I tired to explain the situation I was dealing with. Kohler finally agreed to repalce the toilets. Two days ago, 6 toilets were dumped in my driveway. Each box was marked with Heavy - 136 polund. My husband and I are seniors and had to try to move six enormous boxes into the garage to protect them from Hurricane Hanna's torrential rains. Yesterday, a plumber from Kohler installed 6 toilets, Model K-3466. When I awoke this AM, I heard water running. Inspection of the guest room revealed that the toilet had been running all night and the bathroom floor was covered in water. After lifting the tank lid, water sprayed all over the counter and floor. The toilet was turned off. I still don't know if the water was leaking into the living room ceiling. Only time will tell. We inspected the 5 other installations and found that none of the toilets worked. Two could not be flushed at all. The other 4 kept running after they were flushed and there was no waya to reflush them.

After checking the internet for complaints about Kohler, I read that the K 3466 had been recalled and that Kohler replaces defective toilets with seconds or damaged toilest that can not otherwise be sold. I called Kohler and after a 45 minute wait, I spoke to several rude people, Eric included. He seemed to brush off my concern that I have 6 new Kohler toilets, all of which do not work. He constnatly interrupted with how lucky I was and how much he was doing for me. I needed to shout over him in order to be heard, but even that did not work. He admitted that if I had only one or two defective toilets, he would not have replaced them but because I had 7, he decided to replace them. Obviously the replacements were defective.

Kohler does not care how much damage their products cause. It is most likely cheaper for them to replace (or not in some cases) the damaged product with an unsaleable product than to recall a product. Not only is the quality of the Kohler product extremely poor, the service department has much to learn about treatment of customers. I suppose they do not care how rude they are as once you learn how poor the quality of their product is, you will never be a repeat costomer anyway. This is a company that has much to learn about standing behind their product. As far as I know, Eric is still talking as he never seemed to have to draw a breath. Whatever I said fell on deaf ears so after many attempts to get a few words in, I hung up in frustration.

About $9,000 in damages and plumbing bills over the last 10 years; all out of our pocket. About a $15,000 claim on our insurance for the last flood.

I bought a Kohler 1.6 gallon /6 liters per flush toilet.. and within 18 months the bottom of the bowl is rusty and pitted and no harsh chemicals were ever put into this bowl, as it is in my bathroom. Is there any thing I can do too make this look presentable without going to a big expense.as I am81 years old and on a fixed income.Thank you in advance for any help you can give me..

Went to change the toilet seat,one of the seat mounting bolts were frozen. I tried everything to get it off with no luck. Its a model K-3386, This model has the mounting bolts built in the toilet! Poor design! Have had trouble with the flapper valve when I go to change it,won't seal? Will purchase a new toilet, but it won't be a KOHLER!

Broke the toilet trying to get the seat off!

We had our entire bathroom renovated. Walls were cut out and all bathroom items (toliet, cabinets, sink, plumbing, etc.) were removed. The contractor spent three weeks renovating. All new Kohler and Sterling supplies were used. The new tub ensemble was inspected by the contractor prior to installing. All new porcelain tile flooring was installed. The bathroom was not used for one week after installation as there was a death in the family, and we were not home. Upon using the tub for two days, we noticed putty-like substance in three areas flaking off. The three areas discolored significantly.

We called the contractor who called the supply house, Allen Supply Company in Allentown, Pennsylvania. A Kohler representative was sent to inspect the tub. The Kohler representative said that it was a definite manufacturing defect. The representative said that it was covered up at the factory. The representative said that it would not be noticed by anyone until some dirt or soap and water got onto the spot. He said a replacement tub was his recommendation.

The problem is that Kohler camouflaged the defect so it would not be noticed until installed and used. Kohler will not pay the contractor to replace the tub which means, taking out the plumbing, tearing up the new tiles, cutting the drywall and moldings, etc. We shouldn't have to pay to have the contractor to replace the tub as it was not the contractor's fault, and it was not our fault. Had the defects not been camouflaged at the factory, the defects would have been noticed, and the defective tub obviously not installed. The tub goes in before the drywall and tile flooring. Kohler will send a replacement tub, but they will not pay to have the defective one taken out and all the supplies to put in the new one.

We spent thousands of dollars to have our bathroom redone, but we do not have money to pay to have all the work and supplies redone. Consequence is that since Kohler will not pay the contractor for time and materials to take out the defective tub and install the new one, we are left with a discolored, gouged out tub in a brand new bathroom. It would cost a lot of money to replace the tub. We shouldn't have to spend any money as it was admittedly Kohler damage at the factory and cover-up so the consumer would not see it until it was used.

We've had problems with our high-pressure Kohler toilet almost since it was installed in April of 2005. It was advertised as being able to flush just about anything, yet ours clogs at least once a month under normal usage. Assuming that it was our sewer lines, and not our new toilet, we've had plumbers come frequently to snake our lines- only to have trouble with the toilet clogging very quickly again.

This last time, I had the plumbers clear the lines of roots. Within two weeks, the toilet wouldn't flush properly again. It is very hard to plunge due to the interior design of the bowl. Therefore, we have to wait several days for the clog to dissolve before the toilet is functional again. Thank goodness we have a second bathroom. Today I decided to check online to determine whether the problem was with the toilet, and not our plumbing. That is when I discovered all the complaints from other consumers. I will now plan to purchase a new one and have it installed at my own expense. Thank you for this website.

My Kohler high pressure toilet exploded while my 3 year old was sitting on it!

By the time I tended to my child, the water was flooded into my newly finished basement, and there was porcelain everywhere...Thank goodness my son was not injured. Kohler offered me $150 when I had paid over $800 for the original, not to mention all the water damage, and was told to take the money in good faith. Not good business ethics. Kohler lost a customer..

We had a shower installed as part of a bathroom remodeling two years ago. The shower leaked through the side and into a wall and then ran under the floor. The whole area rotted out and now we need to replace the floor, baseboard and part of the wall.

The whole area rotted out and now we need to replace the floor, baseboard and part of the wall. We hired a different plumber to look at the shower and he said that the company now recommends caulking the area but didn't at the time of installation. We have had to hire a plumber and replace the floor.

This is really not an official complaint but just to report a problem with the Kohler K-3423 toilets I bought in 2004 which may or may not be a standard on all brands. I accidentally found out about this problem accidentally. The fill-up mechanism turned on while I was cleaning the toilet which means that the water in the tank dropped to the level that will trigger the fill-up mechanism. It could only mean two things.

1. The flapper could be warped that water could leak into the bowl, and

2. The leak is between the flush valve and the beveled rubber gasket.

I called Kohler customer service and explained the problem and as a sign of good pr, send me a replacement flapper and gasket at no cost. Receive the items in 2 days and (correctly, carefully, diligently)install it. Further observation told me I still have the same decreasing level of tank water problem. The flapper was not the cause so it must be the gasket.

After some analysis, I did the ff: 1. Turn off the water source. 2. Flush the tank up to the rim of the flapper seat. 3. Took the flapper off. 4. Observe the bottom edge of the valve seat and there it was, the silent drip, drip, drip coming from a gap between the tank and gasket.

How can that be when the gasket is new and I installed it diligently, carefully and correctly (just hand tightening the big plastic nut at the bottom of the tank, to the point that the valve will not wiggle.

I had to disassemble the flush valve unit again and as I was looking at the big hole at the bottom of the tank, I noticed that it does not look like a perfect circle and voila! the circle has a deviation between 1/8 to 3/16 of an inch.

Since the gasket is almost perfectly rounded and the tank is not, the pressure on all points of the circumference would not be the same considering the beveled shape of the gasket, leak is highly probable as what has happened to mine. What I did afterward was just an experiment. I reverse the gasket installation. The narrow side of the gasket is now up and the wider/flat side is now down. It muted the purpose of the beveled shape but it did work. The drip, drip, drip is gone.

Not sure how many gallons have been wasted but i'm sure it is not minor. E-mailed Kohler about the problem to find out if I maybe entitled to a new replacement tank due to the nature of the defect. Still waiting for a reply.

We have built a home well worth over a million dollars. We wanted the best and added the Kohler Water Tile in the Master Bathroom shower. Since using this item means getting your head wet I did not use it but twice and the third time it fell on my husbands head. I contacted the company we purchased it from, George Morlan Plumbing in Portland OR. After spending $20,000 in that store I was given the run around and told we would first need to take the water tile out (plumber needed) and return it before it could be replaced. They wanted to see the product and make certain it was defective. I told them that was not going to happen in this lifetime.

I am an interior designer and not new to this way of dealing with suppliers. Instead I contacted Kohler and after several phone conversations they finally sent a replacement out to us. As of today, we have used it once to make certain it worked. When we came in from working in the yard we again found one of the 4 tiles sitting on the shower floor. This time at least, it did not land on my husbands head. No, our cats are smart but they did not pull out the tile. I will contact Kohler again tomorrow but expect very little if any help. The tiles are not really all they say and I find that it was not only a waste of time and money but a potential life hazard.

In 1995 I installed a kohler San Rafael one piece toilet for a customer. Kohler # K-3394 (found on the bottom of the toilet lid) This toilet has the pressure clean flushometer tank system. Serial #T94F20198 ( # found inside toilet on flush mechanism)The color of the toilet is Kohler ice gray-95. Color chart can be found on Kohler web site. Something inside the toilet flushing mechanism gave way (broke) and flooded her house. Since the job is 50 miles away I needed to make sure the local plumbing supply house would carry the parts. I called Kohler and was informed that parts for this toilet are no longer available.

As a plumbing contractor this was a shock to me, that I couldn't get parts for a 12 year old toilet. List price for this toilet on Kohlers site is app.$975.00. Checked on the web and found other people have had their houses flooded by this toilet. Contacted Kohler and explained the problem. What Kohler is doing about the problem is they will send you out a new toilet to your house @ a cost of $150.00 plus tax. You still need to pay someone to install the toilet. Customer also complained about poor flushing action.Sorry I don't know all the years affected by the unavailability of toilet parts.

Flooded house

I have a Kohler elongated toilet K3402FB. This is the worst toilet I have ever had. The water inside the bowl is always running and I have had plumbers out several times trying to fix it. There are no parts to replace in inside and I have all gray in the bathroom, the toilet, bathtub, and sink are all Kohler. Everytime I try to call someone, they are no help whatsoever. I am 65 years old and need some help with this running toilet.

Purchased two high pressure toilets, (Cimmaron's) Although they flush fast with less water, they by no means clean the bowl. There is a huge problem with the design, when everytime you have a bowel movement, you have to use a toilet bowl brush. We paid good money for these toilets and I don't feel we got anywhere near our monies worth.

We bought this name thinking we were getting quality. The original toilets, although low to the ground and they used more water, were sure a lot better as far as flushing goes. Now it seems we may be stuck with cleaning the bowl every time we go.

Over the past several years, I have purchased 2 Kohler bathroom sinks and 1 acrylic bathtub. When I had a bathroom sink installed in 2003 everything seemed OK. I had another bathroom sink and tub installed in April 2005 in another bathroom. In 2006 I noticed that a small scratch began to appear in the sink installed in 2003. At first I thought I might have dropped something on it. Very gradually the scratch grew, and I realized that it was not a result of anything I did. It got wider and longer until now it is extremely unsightly and a germ attractor. It was obvious that this was a factory defect that Kohler attempted to cover up by reglazing, knowing full well that it would begin to show after a couple of years or so. My second sink has a pinhead sized red blemish on the inside in a very obvious position.

When I called Kohler, they said it was the contractor's responsibility to notice it, and they would do nothing at this point. They also refused to address the problem with the first sink. How could a contractor note such a small defect when the item is installed, with all of the dirt and dust flying around? My acrylic tub developed several chips on the part that is stepped on. I believe the skid resistant surface was applied incorrectly. That problem is getting worse. Again, Kohler disclaimed any responsibility. All of these items were purchased from different retailers and came to me sealed in their containers or crates.

Kohler refuses to admit any responsibility and refused to deal with me, the consumer. This matter will continue to be addressed by me. If there is anything you can do, it would be appreciated.

We remodeled our kitchen a few months ago and bought all new appliances, granite counter tops, and a new (K-5898-4u-o) Brookfield white Kohler sink. About the third week after having the sink installed, I began to notice little rust, hairline marks just above the Kohler symbol--running up and down and one running across-- looking as if it was going to chip off. Then more started to appear at the other end of the sink, all in the center divider. I called Kohler and spoke with a Kohler customer care representative, Kathleen R. She assured me it was not a defective sink, but was most likely the granite company's fault if they hadn't installed it right; but they will replace it with no cost to me. (Wait a minute, why would they be so eager to replace it if it wasn't defective?) So, they sent me a replacement voucher to be taken back to where I purchased the sink (Pacific Sales.)

I called the granite company that installed the counter tops, and they assured me that they couldn't have damaged it by placing it on top of plywood and then placing the granite on top, since there is a gap between the two before sealing it with sealer. But they did tell me this is the fourth Kohler sink they have had to replace within a year, and they all had no luck with Kohler customer service. Kohler will give them a new sink but won't pay a cent to the cost of removing the defective one. The cost is all mine, and it says on their warranty that they aren't responsible for any removal of their product. So, I now have to pay for a cabinet man to come and cut the inside of my new cabinets so they can remove it from under the counter, remove the dishwasher, pay for a plumber to disconnect all the plumbing and then pay to have it all put back. This does not include what it's going to cost to have the granite company to remove the sink, which is going to take a total of about 3 days with all that has to be done--plumber, cabinet man, granite co. It's going to cost about $1000.00.

Shame on Kohler! They have a defective item, and they know it. I should mention... Kohler has discontinued the K-5898-4u-0 sink and replaced it with K-5942-5u-09. If anyone has remodeled a kitchen before, you know the expense and all the frustration and inconvenience for weeks at a time. Having to pay $1000.00 in addition isn't right. Shame on Kohler!

It is causing physical damage as my husband has one leg and cannot run up and down the stairs to the upstairs bathrooms to toilets that are 35 years old and are fine!!

We have three Kohler Pressure clean 81100 toilets in our house. One completely quit working, and we have learned that it can't be fixed; instead we will have to replace it. I'm concerned that I've read reports of flooding, and wonder if I also need to replace my other two. Why is Kohler not taking responsibility for this defective product?

Broken toilet, have to pay to replace it and live with the fear that my remaining two will explode and/or flood my house.

My tank is filling up with water. I have read the numerous complaints and it seems I will need to replace it or risk having a major problem.

So far it is water on the tile floor and some sheet rock damage.

We purchased Kohler elongated high end one piece San Rafael toilets in our home when we had it redone. These toilets continually break because the water keeps running and running. We have had 3 different plumbers look at them and repair them with a new Kohler flapper - only to have the same thing happen again within 6-8 months time.

Our septic tank gets over-flowed, we keep incurring plumbing costs and aggravation and have to shut off the toilets making the bathroom non-functional.

I bought one of Kohler's cast iron sinks from a local plumbing supply. The sink was marred by surface imperfections as well as color blotches in the enamel. Long story short, the sink was replaced countless times; each time the replacement sink was in worse shape than the previous sink. The countertop fabricator and contractor were both kept waiting as installation date after installation date was set--only to be moved back because the new sink that was delivered was worse than the one before. Kohler was of no help. Called customer service three times. The third time I found out the first two calls to them didn't even merit them filling out a complaint and forwarding to anyone in the company. I gave up as the customer service seemed useless. I even had contact with our local Kohler rep who was equally useless (the local plumbing supply and my own contractor even refused to have anything more to do with her).

Two months after they had my money, and on their 7th or 8th try, a sink was finally delivered that looked halfway decent. Here's the thing I'd like to get across to other consumers: If you're looking for a company that stands behind their product or who will work with you to keep you appraised of what's happening and why, then LOOK ELSEWHERE. Kohler will do nothing. They don't want to hear about problems and no one, I mean NO ONE, in the corporate hierarchy will ever respond to you. They prefer to bury their heads in the sand and twiddle thumbs or whatever else their doing up their in Kohler with their exploding toilets and other shenanigans that I'm finding out by searching these consumer sites. The corporate officers won't even write a letter to you to explain what's happening or to apologize.

After two months I finally got my sink...and about one month after that after reopening the BBB case, I did get an email that said they'd be getting a full explanation in the mail. Two weeks after that, I finally got an unsigned letter written on Kohler letterhead from someone in the Factory end. It was four paragraphs of about two or three sentences each, and all they said was they learned a lot by me bringing the problem to their attention and how closely my area representative worked with me. (She didn't.) But they had my money for over two months so I KNEW I'd get my sink eventually. But as for customer service: Forget it, there is none.

Purchased and installed Kohler glass shower door 2 to 3 months ago. Followed installation directions exactly and everything was fine. At about 5:15 AM this morning, while everyone was sleeping and no one near the door, we heard a loud explosion. We went to investigate and found one of the two glass doors in a million pieces inside the bathtub. The doors were in the open position and the door facing into the tub exploded.

Thankfully, no one was injured. Our losses are basically to replace the door itself. Are these doors safe? Very bizarre, but that's what happened.

I also bought two new Kohler Cimarron Comfort Height toilets, and after 6 months of use, both of them have a problem. For no reason (no flush, toilet is on stand-by), the two toilets are filling up their tanks for about a second to four seconds every 45 minutes.

Who knows how much this will cost me, but again, as mentioned on the many posts in this webpage, when you buy something you expect it to work without any issues for a reasonable amount of time.

We have a Kohler 81100 Pressure Clean toliet that the back of the toliet lid blew off for no reason. Since we have owned this house the toliet has been running non-stop. I'm pretty handy but not when it comes to this off the wall product! What do I do? How do I repair this? What are my options?

So far we have had only small leaks that I could repair. Now I'm leaning on replacing the toliet after reading all of the horror stories about this toliet. I quess if Kohler does'nt do anything to help us, I will never buy Kohler again.

Our kitchen sink is about 3 years old and has been showing stains in it for about a year and a half. I called Kohler and they sent me some kind of gel to use on the sink but it really didn't do anything. I have had sinks for 20 years that didn't show this wear and tear. I'd be interested to know if others have had this problem and if there are any solutions short of a new sink.

Bought a Kohler K-3386 model toilet for a new house in 2001. The flapper always had problems making a good seal after flushing. After a few years I finally replaced the flapper, but the it has gotten worse. I now have to manually shut off the water after each use of the toilet. Of couse, I know how to use the Internet and now am aware that many other people are having problems similar to mine. Maybe Kohler will learn how to use the Internet and realize that their non-action in fixing these problems are going to cost them alot more in the long run.

I'm going to call it a day and go get some other brand. No more Kohler for me, thanks.

I purchased a Kohler Promaster sink faucet, model number K-6330: Manufacturer retail price $1283.00 in 2003. 1 week following installation I experienced problems. After 2 years of replacing parts, 4 rounds of vacuum seal replacements, Kohler agreed to replace the faucet in its entirety. After 2 years of approx $2000.00 labor costs, and now a new installation, the same problem resulted immediately following installation. Kohler's bottom line comment was: try another faucet.

We suspect that Kohler is sending out factory rejects to replace recalled toilets. On July 9, 2007, I spoke with Lucas to tell him that our model K-3466 toilet was making a very loud noise. Lucas informed me that the toilet had been recalled and, for the price of $150, plus tax, Kohler would ship me a replacement toilet. The new toilet arrived UPS but, when the plumber came out on July 19, he refused to install it because it had a huge crack at the bottom of the tank. The crack did not extend to the outside of the toilet but the plumber was sure that water would eventually leak from it.

Gary, at Kohler, informed me that they would send out another toilet but that I was out the expense of the plumber's visit and that I had to dispose of the reject. I asked to speak to a supervisor but got the same answers from Scott. The second replacement toilet arrived and the plumber, with an assistant, came to install it on July 27. Once again the toilet could not be installed. The plumber stated that the toilet looked used but, more importantly, the base was broken and there was a large hole in the bowl. Perhaps the damage occurred during shipping but proper packaging could have prevented that.

My call to Josh, at Kohler on July 27, was no more satisfactory than previous calls. I was once again told that Kohler was not responsible for the plumber's visit nor the disposal of the broken toilet. After protesting, I was transferred to Chris who is supposed to call me back on Monday to let me know if anything can be done. I will update this complaint next week after the next toilet arrives and to let you know if Chris contacts me with a resolution to the disposal of the toilet and plumber's bill. UPDATE Chris never called back so I again called Kohler.

They sent out a third toilet and--surprise--once again, it had a large crack in the tank. Since then I have called Kohler numerous times and was finally told that I would receive a letter allowing me to take one of the defective toilets to a local retailer for an exchange. The letter arrived on August 9 but it is for a toilet tank model number K-4645 and not the toilet model K-3466. A tank is not a toilet. I have pictures of two of the reject toilets if you would like to see them.

We suspect that Kohler is sending out factory rejects to replace recalled toilets.

On July 9, 2007, I spoke with Lucas to tell him that our model K-3466 toilet was making a very loud noise. Lucas informed me that the toilet had been recalled and, for the price of $150, plus tax, Kohler would ship me a replacement toilet. The new toilet arrived UPS but, when the plumber came out on July 19, he refused to install it because it had a huge crack at the bottom of the tank. The crack did not extend to the outside of the toilet but the plumber was sure that water would eventually leak from it.

Gary, at Kohler, informed me that they would send out another toilet but that I was out the expense of the plumber's visit and that I had to dispose of the reject. I asked to speak to a supervisor but got the same answers from Scott.

The second replacement toilet arrived and the plumber, with an assistant, came to install it on July 27. Once again the toilet could not be installed. The plumber stated that the toilet looked used but, more importantly, the base was broken and there was a large hole in the bowl. Perhaps the damage occurred during shipping but proper packaging could have prevented that.

My call to Josh, at Kohler on July 27, was no more satisfactory than previous calls. I was again told that Kohler was not responsible for the plumber's visit nor the disposal of the broken toilet. After protesting, I was transferred to Chris who is supposed to call me back on Monday to let me know if anything can be done. He still insists that they have no way of picking up the toilet but they might cover my plumber's bill.

Not knowing my water bill has been 2-3x my neighbors I systematicaly checked my water hogs and found it to be my Kohler toilet with that infamous power booster 81100. I bought this in 1992 and God knows how much water it has leaked. I estimate $30.00 a month min. My wife and I are both seniors with normal useage but my water bill says I use 320 gal. per day which overloaded my septic system and caused overflow failure.

Called Kohler not knowing there was a problem but to find a solution when they told me they discontinued that model in 1966 and gave me an option to buy a new toilet of $850 value for $150. At which time I agreed to the buy without signing any documents.

Increased water bills, due to wasted water, plus extra action for sewage system.

We built a new house with all Kohler products. However, I found when we moved into the house that the new Kohler toilets, termed 'comfort toilets' are taller than standard toilets and my feet do not touch the ground. I am 5'2 which is not outside the standard range for women. Thus Kohler has determined that women are not included in their definition of 'comfort'. Further I have arthritis and sitting on the toilet, when not touching the ground can cause me pain.

As soon as we moved into the house and I realized the toilets were not standard I complained to Kohler. I spoke with two customer service representatives and they stated that unless there is a defect they will not replace the toilets. They refuse to address the issue that the fact that I cannot touch the floor is a product defect. They refuse to make any change on the product and have told me I have to pay for three new toilets. To me, this is lack of disclosure in not defining what 'comfort' means, discrimination against women, who are not as tall as men, and provides no redress for a disability.

I will have to replace three brand new toilets.

I have read several posts regarding Kohler toilets. I installed a Kohler San Raphael a couple of years ago and it is JUNK! It takes at least four times to flush and is worse than the cheap toilets that were installed in my house. Kohler does not care about customers and have ignored all of my correspondence.

I especially like the stupid comment on this site that says: It takes about 10 minutes for a plumber to install a new toilet. The average homeowner can do it in 30 minutes. Why not scrap the thing and buy a new one? Right -- there's nothing you can buy that a new one won't fix! I have looked for a replacement and will mostly purchase a Toto, but it's a rotten shame! The Kohler was not a cheap toilet and any respectable company would stand behind their products.

Our Kohler toilet with a 81100 pressure system exploded yesterday. A plastic part that screws into the inlet of the tank broke off and started flooding the bathroom. Luckily we were at home and noticed very soon the water coming downstairs. We had drywall damage that needs replacement. I'll be calling Kohler tomorrow to see what can be done in terms of toilet replacement.

The door will not close and sticks out. The plastic left a red mark on my mother's face that went away after a few hours. Though if it hit her eye, she could've been blinded. Kohler did not care that this product caused any damage. The part is on back order and we didn't even get a letter of apology

The economic damages will be the cost of hiring a plumber to fix a brand new product. Alternatively, the cost will be me uninstalling the product, driving it back to Home Depot, buying a replacement one at the same price or greater and then reinstalling that one. Thats assuming Home Depot takes the product back, which, at this point I don't know.

I have a model 81100 pressure clean flushometer tank system that has a minor leak and the water keeps running. I asked how do you adjust the tank to stop the water from running and was told the tank has no adjustments and has no replacement parts and that i would have to just buy a new toilet that the warranty is only 1 year. I said the toilet looks like it is brand new and that all I want to do is adjust the tank from running all the time and don't want to replace it. After giving the technical service rep 6 different numbers embossed into the tank and cover she said i still havn't given her the right number and she can't help me she asked for a serial number from a label on the back of the tank system that is impossible to reach or see.

When I told her this she told me to send a picture of the label that's impossible to see without taking the tank appart. Otherwise she couldn't help me. I notice that there have been numerous complaint about this model number pressure clean flushometer tank system including tank explosions. Is this tank safe and has there been a recall on the tank that I am not aware of. I found the experience dealing with the Kholer representative completely unacceptable.

There were no physical damages. I lost $ 1,600 plus the installation for the one I replaced and of course no usage of the second.

No damage - just annoyance.

Chrome discoloration after just one year and purchsed direct from the company! Kohler said I was stuck with this product.

Over the last 3 years, I've purchased 5 Kohler toilets (3 different models) for my primary residence, and a vacation home. None of the toilets flush solid waste well. The toilets need to be plunged between 25%-50% of the time. Kohler's customer service was not any help either. It appears that when the EPA changed the water levels from 3.2 gallons to 1.6 gallons, Kohler didn't reengineer their toilets to work with the new requirement. It seems like they slapped some restrictors into the drains and continued to sell the old products. I won't ever buy any Kohler products again. I also plan to warn all of my friends and acquaintances to not buy any Kohler products.

In 1997, I bought a house, built in 1992. In the master bathroom was a Kohler pressure asisted toilet. It began to lose steam (i.e., barely flush at all) about two months ago, also about the time I noticed the Consumer Affairs.com update on the same item (including the reference to the small but existing, risk of actual explosion).

Kohler has apparently substantially improved their response to this problem, though they do not make the offending item, or stock replacvewment parts, any more. On the advice of a local plumber, I called Kohler's customer service department; I gave them the model number and serial number of the offending fixture, and, without further question or argument, Kohler sent me, within the next week, a certificate which provided my plumber with a replacement (non-pressure) Kohler toilet for free; my only cost was the price of labor for the switch-out.

In 1994 we installed three Kohler K-3394 San Raphael Lite toilets with Pressure-Clean system. The toilets have not operated properly over the last ten years, and I don't know how many times I have replaced interior parts at great expense here in Japan. Luckily we haven't had any overflows or explosions, but weak flush is a constant problem, together with water leaking into the tank. The valve parts sets cost hundreds of dollars when they *were* available and are now not available at all, so I will be replacing the toilets as soon as I can find close replacement colors from Toto.

Our Kohler 81100 Pressure Clean Flushometer Tank System Toilet exloded during the night flooding our house. Looking at other websites it is clear this is an ongoing problem and Kohler needs to recall these defective toilets immediately. Absolutely unacceptable. Further I understand Kohler does not offer replacement parts for these high tech fairly new toilets. Please help.

Flooded our main floor and basement. Caused me to miss a day of work and we had to throw away many damaged items. We are hoping to salvage the carpet but do not know yet.

Came home to a waterfall and flood in my home on 2/15/05 approximately 6PM. I entered thru our garage and noticed floor covered with water coming down walls and ceiling. Quickly went upstairs to find source of leak. Upon opening the door to the home the hallway carpet was soak as (squish squish) sound came upon walking on it. Followed to the bathroom area only to find chunks of china ceramic from the toilet all over the floor.

The side of the toiet gone and the pressure tank of mour Model 3404 had blown off. Realizing that our hardwood floor was under the carpet I began to rip the carpeting off only to find the pad was also thoroughly soaked and approx 1/4 of water on the floor. I called Kohler the next morning approx 7:30 AM (PST) and spoke with Tonya (no last name given), but was informed I had called into a call center. I asked if anyone else had called stating their toilets had exploded and she stated yes and they are replacing the toilet as the company that made the pressure assembly is no longer in business.

I have three pressurized Kohler toilets in my home. One doesn't have enough pressure in it to make the water go down, the other makes horrible noises when it flushes and both of these have water in the tank, which I'm told should not be there. The third one so far hasn't been a problem. I called the Kohler service and was told that the model was discontined and that I should get replacement toilets. I am not sure what kind of replacement toilets they will be.

Kohler will not bear the cost of installation. I am outraged that a company such as this does not have an instant recall on a defective product like this AND BEAR THE COST OF REPLACEMENT AND INSTALLATION. I am not through with them yet.

We purchased an expensive custom built high end home in Fairfield County six years ago. Two of the seven toilets installed were Kohler high pressure models. Last month, my husband called me screaming from the bathroom that he needed help. When he flushed the toilet, the tank lid lifted off as the pressure tank exploded sending torrents of water all over the bathroom.

As he frantically tried to turn off the water supply and mop water with every available towel within reach, he realized that he could have been seriously hurt or had a heart attack from the episode. Conversations with various plumbing supply stores and plumbers indicate that it is common knowledge among the trade that these toilets have had many problems and that Kohler will only give you a credit towards the purchase of a new Kohler toilet, when absolutely forced to comply.

We were extremely lucky that we were home and through our rapid actions we were able to prevent the water from flooding the first floor rooms below the master bath.

We have Kohler toilets which have bumpers under the toilet seat. In the past it was possible to replace these bumpers when they became damaged. However, Kohler has now made the toilet seats so that they cannot be replaced. Therefore, if they become damaged it is necessary to replace the entire fixture at great expense.

It is necessary to replace an entire toilet seat at great expense instead of merely replacing the bumpers. I assume this is financially beneficial to Kohler but certainly an unnecessary expense for the consumer.

I purchased 4 Rialto pressure toilets from Kohler and installed in my new house in 1993. All the other fixtures are matched with the toilets, in four colours. One toilet has burst and flooded the other three are imminent. They have never worked as well as they should, and have always been substandard. Kohler has authorized me to replace them with Wellworth toilets, which are much cheaper,less than half the cost of the Rialtos, not the one piece design, and they will not pay for the labor to do so.

It concerns me that at any point the toilets could burst and leak and shatter as I hear they are capable of doing. It would cost me about $800-$900 a piece to replace the toilets with the San Rafael toilets which would be most suited to my bathrooms. Kohler, may have to custom make one of them because of the colour. I would have to incur this cost plus the cost of getting the new toilets shipped to me, the new ones installed and the old ones sent back to the place of purchase. This seems extraordinarily unfair. There is an inherent expectation that a toilet should last for 30 years at least, and replacement parts if any should be confined to toilet seats.

Kohler Rialto Pressure Lite Toilet poses a considerable risk to life and property including wasting huge amounts of domestic water. Kohler discontinues the high profile very expensive over six hundred dollar model and renders parts unavailable with no fix for the problems. This seems like a quick cover-up.

I experienced a major leak with one of my Kohler Rialto Pressure Lite Toilets causing damage and wasting water. Plus it houses a high pressure tank that can explode causing risk to life. I contacted Kohler and all they said was the pressure clean assembly and all its parts are discontinued, no parts are available. I asked why, all they said was the manufacture of the parts went out of business. I said that I spent over six hundred dollars on this model and your now telling me no parts are available??? That is NOT an excuse.

Countless units were sold by Kohler and if the manufacture is not available contract another or Kohler should make the parts themselves. Is Kohler not capable of redesigning a retrofit flushing assembly for this model and offering it to all customers for free (recall)? They are obviously concerned about themselves more than the consumer.

All they did for me is offer me a one hundred dollar slap in the face with orders to go out and purchase another Kohler toilet. At this point I would not lean towards Kohler products at all nor would I recommend any to my clients. I demand that something be done about this immediately. There are many people as many as they sold out there with this problem

We have 2 Kohler pressure flush toilets in our home. One developed a leak and actually caused water damage to the room below it. When I recently called Kohler to get parts to fix the toilet, they told me that they no longer made this model, had no parts whatsoever for it, and would generously give me a $100 credit towards a new $1,200 model. This model is only 6 years old and now I am faced with replacing the entire unit.

The customer rep that I spoke with on the phone did not think that this was out of the ordinary. She basically gave me a take or leave it ultimatum. I chose to leave it as I'm now replacing the toilet with an American Standard. This will be the last Kohler product that I will ever purchase and feel that a governmental agency should get involved as not only were these units defective but now there is not fix for them.

This is a followup to a comment I placed about 2 weeks ago. Yesterday one of my Kohler High Pressure Toilets EXPLODED, sending shards of Porcelin and four chuncks( 5x7) of the tank into the wall and floor.The toilet moved about 1/2 over from where it was, the holddown bolts loosened and moved. The bathroom fooded and damaged the floor and sink cabinet. c

At this point I don't know the economic results. I need to take off from work and see. I did clean the water up and shut the supply line.

I recently needed parts for Kohler K-3394 toilets with 81100 pressure-clean system. I had been told by Kohler that they no longer make them, and that I would have to replace them. I feel they should provide the spare sparts since they built them. I have five of these toilets in my house that came with the house when I bought it. Most of the houses in my 80 house development came with these toilets. Kohler should take responsibility for this problem.

I have a 8-9 year old Kohler 81100 Pressure Clean Flushometer toilet. It worked great until the other night when we were wakened by a noise loud enough to be called an 'explosion'. Lifting the cover revealed a spout of water gushing out of the tank area. I turned off the water supply and poked around to find that a componant either broke of or unscrewed, leaving a dime-sized hole for water to flood. I called Kohler and eventually got thru and was told they do not make this model any more (surprise!). Not only that, BUT THEY HAVE EXHAUSTED THEIR SPARE PARTS.

Had this of happened during the day, when I was out, my house would have been flooded. I now have to buy a replacement toilet and get it installed. Kohler, as an act of 'good faith', would pay me $100 for the toilet. However the conditions are: (a) I must return it to where I bought it from ( a contractor 10 years ago - please !) and (b) I must buy another Kohler toilet. A similar model is 4 X this amount.

I built and moved into a new home in Jan. of 1993. My water bills began to go up shortly after I moved into the house. I called the water company and plumbers on numerous occasions trying to discover the source of the trouble. Eventually I was told it was the toilet in the master bath. That one toilet has been a source of constant trouble from day one.

I've complained to Kohler and had plumbers out here time and time again. The customer service center keeps telling me to make minor adjustments-which the plumbers have done again and again--and the toilet is no better today than when I first moved in. I have to turn the water off by hand each time the toilet is used. I think the company failed to address our problem initially and when the problem was addressed it was treated as though it was a routine problem requiring nothing more than a small adjustment on the toilet.

This attitude persisted until it was out of warranty. I've spent lots of money on plumbers to make repairs that failed to correct the problem. I've asked for a Kohler service rep. to look at the toilet on numerous occassions and they tell me there isn't one available.

This has resulted it high water bills, numerous repeat bills from plumbers, contant frustration. I can't go to bed at night without hearing the toilet cutting on and off constantly throughout the night. If I turn the water off so I don't waste water then I have to manually turn it on and off each time the toilet is used. The plumbers can't seem to fix it and they are from a store that SELLS Kohler products!!