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There seems to be a big problem with the Kohler high-pressure toilets. Best case, they don't work very well. Worst case, they explode and flood the house. In neither case is Kohler very interested in helping to solve the problem. Other complaints about Kohler products include their shower doors and lawn mowers.
diane of fremont, CA May 22, 2009
I purchase a single basin, prcelain over stainless steel, Kohler kitchen sink in 4/09. From the very beginning the surface mars and stains with normal kitchen use and the marks won't come out. Their instructions included with the sink states very clearly not to use abrasives. The price of the sink without installation was 330.
I called customer service about it and they said there wasn't any defect, claiming their sink surfaces do not contain as much metal as the older sinks, and that was the reason for the marks and stains. I was also told they would not do anything about it.
They said they would send a sample of Bon Ami (an abrasive) and to mix it with a little water and see if that would help. They could be of no further assistance. Cathy of Clearwater, FL April 7, 2009
i just purchased a Kohler efficiant flush toilet, model K-11471-0 and here it is 3 days later and the toilet is clogged. I have plunged the better part of today, tried water flushing with buckets of water, and even used a chemical flush, but nothing will make this toilet do it's job. I have contaced Kohler on line via their web site and am waiting to hear back.
Economically (or so I thought)and environmentally, this was suppose to be a top grade toilet. Between the cost of the toilet and the cost of the installation by my plumber, this toilet has cost me over 100.00 a day for the 3 days of usage I got out of it (it actually only worked for 2.5 days, but I've rounded it). I just lost my job and cannot afford to have my plumber come back out, plus my daughter has medical needs and we just cannot be without a working toilet, but what family can? HELP?
Gary of Denver, CO April 7, 2009
I built a house with 6.5 baths and installed Kohler fixtures. As soon as the warranties ran out, 23 of the toilets broke because Kohler uses faulty internal parts. Not only did i have to pay for three plumber service calls, I had to pay for hundreds of gallons of wasted water. Worst purchase I ever made.
Chad of Virginia Beach, VA April 1, 2009
I have a Kohler 8110 Pressure Clean Toilet System. The toilet quit flushing and could not be used anymore. I turned off the water inlet and then flushed the toilet. With the water inlet turned off, I held down flush handle. As the handle was held down, I could tell the the tank was being blocked by an accumulation of air bubbles, which in turn was keeping the tank from filling up with water after each flush. After holding down the flush handle until all the air bubbles escaped, I turned the water inlet back on and the tank was able to fill up to its full capacity once again, resulting in great flushes. I hope this helps others with the same problem.
Dolores of Egg Harbor City, NJ March 30, 2009
My Kohler shower door exploded this morning. Kohler says they will replace it with a new door and if there is any damage they will put in a claim for that too. I don't know if there is any damage to my bathroom yet because I'm scared to go in there and the other one may explode too. I feel like I got the run around with them. They said there could have been a defect or installation problem or the way it was handled. I feel like I cannot let this one go. They need to do more then just send me a new door.
Andrew of Daytona Beach, FL February 14, 2009
I have a home with two 2-year old Kohler Wellworth toilets with peacekeeper flush systems. Both are now broken and are economically unfeasable to fix!! The toilets employ a battery powered motor to flush them when the lid, that has a special magnet, is moved away from the tank. Very nice except the sealed motor unit breaks and costs 100 more than the entire toilet with the flush unit. The tank has no handle hole and cannot be converted to a handle flush.
So now I have both my toilets with the tank tops removed and a ribbon tied to the flapper so the bowl can be emptied manually. How nice for company!! Kohler is selling a poorly made product and charging a ripoff price for the replacement part. Apparently Kohler has realized that this system is junk and only offers it on one model anymore.
Wes of Evanston, WY February 1, 2009
My Kohler power flush toilet wouldn't flush very well and you had to flush it several times. I thought maybe that the plumping was nearly plugged. After using a snake I realized that it wasn't. It then dawned on me that the pressurized water tank was water logged and didn't have enough air in it to pressurize properly. The fix was very simple, I shut off the inlet water supply and flushed the toilet, I then held down the flush handle, I could hear air bubling up into the tank as the water leaked out. When the bubbling stopped I turned the water back on and the toilet flushed great.
Wes of Evanston, WY February 1, 2009
My Kohler power flush toilet wouldn't flush very well and you had to flush it several times. I thought maybe that the plumping was nearly lugged. After using a snake I realized that it wasn't. It then dawned on my that the pressurized water tank was water logged and didn't have enough air in it to pressurize properly. The fix was very simple, I shut off the inlet water supply and flushed the toilet, I then held down the flush handle, I could hear air bubling up into the tank as the water leaked out. When the bubbling stopped I turned the water back on and the toilet flushed great.
i thought about replacing the toilet, now I don't have to.
Custom Homes Ltd of San Antonio, TX January 31, 2009
I purchased akohler steam unit for a customer and it was defective. I went back to the supply house where it was purchased and they could get no where with kohler. I called and spent 45 mins getting the run a round from rude kohler reps. I called the next day spent another 40 mins on the phone with more rude reps. and was finally told after much arguing that they would send a new unit out. That took over 60 days to receive the new unit.
I replaced the old unit and the new unit ran 20 mins and crapped out. I have called and asked kohler to send out a tech and they basically saidf to bad so sad, again very rude. The bottom line is my customer is very mad and is holding 17,000. dollars, the balance of the job until this is resolved. I need resolution so that I can get my money.
Andrew of Hasbrouck Heights, NJ December 31, 2008
On 12-29-08 & 12-30-08 I phoned Kohler countless numbers of times & finally reached customer service. It involved a defective Kohler K-10578-4 bathroom faucet. The item proved defective & I wished a replacement. Kohler's customer service is POOR. INCONSIDERATE, DISAGREEABLE, ARGUMENTATIVE, and AGGRAVATING! They will remain OBSTINATE in their REFUSAL to REPLACE a defective product. I worked with them diligently & tried to get them to see my point of view but the female reps were set in their ways & would not budge!
They said I would have to send them a photograph of the Kohler product & a receipt of purchase & even then I was not guaranteed of a replacement.
The Kohler K-10578-4 faucet exploded and shot water all over my bathroom, ruining the floor, walls, and other areas of the room. Apparently, something was defective within the faucet but Kohler would not agree to replace it. I strongly recommend to anyone considering the purchase of ANY Kohler product to NOT buy from them. You will be sorry. They are cheap & dishonest only out to rape the customer of his money & not make good on a guarantee. Their products will ruin anyone's house because of the high risk of malfunctioning.
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