KitchenAid Kitchen Utensils

After being disconnected while on hold waiting to speak a representative in the KitchenAid gadgets department for 20 minutes, I called again to wait another 20 minutes before finally speaking with a representative. My call was regarding a wide yellow Turner/Spatula with a stainless steel handle with the distinctive KitchenAid lettering/logo in black that is transferring shredded nylon particles into the food of my daughter's family.

This representative stated (without seeing the item):

3. Nylon material shredding from the edges and ending up in the food is not an issue or health problem.

I do have a photo.

I purchased a KitchenAid roasting pan with rack. The first time I used it, the non-stick surface began peeling off. I tried it one more time and the entire bottom non-stick coating peeled off in big chunks. I no longer had the receipt, but I found the warranty terms for KitchenAid cookware online. It promised that if the product was defective, it would be replaced. I sent the roaster to Meyer Corp. as instructed with a note about the product defect. Today, I received the pan back with a letter from Meyer Corp. stating that the pan was not covered under their warranty. I called the 800 number and was told that, despite the KitchenAid name stamped into the metal handles of the pan, it was not manufactured by KitchenAid. Therefore, it is not covered by the lifetime warranty.

I purchased a 4 slice toaster (model KMTT400SS) in March of 2010 and 4 months later when the plastic knob on the lifter snapped in two I first tried going back to the retailer who informed me that they only covered products for 90 days and told me I'd have to call kitchen aid directly. So I call them and they inform me that they need a serial number, I call them back the next day with the serial number and now they need the receipt. They "transfer" me to the parts department and the line gets disconnected.

Surprise, Surprise. So I call back, speak with someone new who insists on the receipt. Now I'm calling the retailer to ask them for a reprint. In short, easily a day of life wasted because of a cheap 5cent part. I understand having a certain protocol in place for processing customer complaints, but I'd like for someone to actually be able to see the big picture here - you've got someone who pd $170 for a toaster, on which a cheap part broke after 4 months and no one will do anything about it. Send me a 5 cent part and stop [upsetting] your customers for nothing. I'm furious and will never buy another Kitchen Aid product again.

I purchased Proline Series Chefs Blender. Within a year, black dust appeared between the base and blender jar. I was told this is normal and would diminish with time. I continued to call every year with same issue and was given the same response. When the warranty period expired, I was not told that I should discontinue use immediately and take it to a repair shop. They, basically, defrauded me with refusing to pursue warranty service and when they felt they were no longer on the hook, they acknowledged that it is hazardous and I should discontinue use. This is a $250.00 blender!

I recently purchased a Kitchenaid non-stick spatula from a local Stop & Shop supermarket. The very first time I used it, I was frying an egg, the black non-stick coating began to peel off the spatula. I didn't notice this until I was washing the spatula in warm soap and water. Pieces of the coating material wound up in my food. I can no longer use the product. I am concerned that others including myself may have unknowingly ingested this material.

Product #4ka1pb16tn Kitchen Aid 16 Piece Cutlery Set Retails for about $150 CDN My girlfriend and I received this product as a shower gift on July 26th, 2008. The box describes this product as Strong, durable blades made from High-Carbon Stainless Steel. Less than 3 days after using the knives we began to see rust spots. We wash the knives by hand and place them in a drying rack to dry. About an hour later we return to put the clean dishes away and this is when the rust was noticed. We did nothing to cause the rust other than normal kitchen use.

I called the customer service number on the side of the box and was told that I would need to mail the knife set to them along with a money order so they can ship me a new set. What? Are you kidding me? You want me to send you money so that you don't have to pay for shipping to send me a new set? How does getting the exact set help me? I am sure the steel is all made at the same place and the new set would just rust too. This was a gift so we can't even take it back to the store and get another brand. The last set we had lasted 10 years and it was a cheaper set.

All in all, I am frustrated that the product has misleading representations but hey, this is Corporate America right?

I received a call from their insurance company today and the woman Giovanna got extrememly huffy with me, raised her voice to a shrill scream at times and said she agreed with Suzie. Because of the heat tint on the inside, it's not possible for it to have reached that high of a temperatute for the aluminum to melt.

I have a pricey 5-speed Ultra Power KitchenAid blender bought in 1997 and used minimally. The driver coupling is rubber and the rubber teeth disintegrated and have mostly broken off. They have to drive a metal gear. Upon calling the 800#, I was told that the blender and part were redesigned in 1999 because of the bad design and that they no longer carry the part. They can offer me an inferior plastic jar model for $93 or an even lower line for $64.

At my request, I was transferred to a supervisor, Mary, who proceeded to try to brainwash me into believing that they had gone above and beyond the requirements by keeping the parts available for 7 years. I expressed that I considered that unacceptable for a supposedly quality appliance. They should be able to provide parts forever as far as I'm concerned OR be willing to provide a replacement model at NO cost (minus perhaps the projected part cost).

An expensive appliance should be a purchase that one can keep for many, many years without having to replace it for a $10 part. I shared this expectation with Mary and she gave me more excuses and patted her own back for their great offer of a discounted $93 blender. I suggested that she reevaluate her responses and validate my concerns instead of making excuses. She repeated her original response, so I suggested she take some customer service training. She hung up on me. Ban KitchenAid! They are NOT a quality product! I have a $100+ blender that is worthless.