Compactor does not work. Several times they have given us names of servicers in our area who turn out to not service the product a all. Frustrating to sit home for hours to learn that the servicer will not come because they decide that they won't/don't service compactors and yet, KA has them listed on their service list. Horrible way to run a business when customer service has a great deal to be desired.
Consumer Complaints & Reviews
Our compactor is less than two years old. It is used only for paper and plastic, no cans, etc. A cheap, foreign-made plastic pulley broke literally in half and our investigation reveals this to be a common problem that KitchenAid refuses to address. Our repair tells us it will break again in a year or two. The replacement we purchased was made from the same mold as the original. Repair bill was $112.80.
