Complain about a product or service

KitchenAid Mixers

Red of Mountain View CA (03/03/09)
I have a Kitchenaid professional stand mixer (the 600 series) and after moderate (once per month) use kneading bread, the motor speed control went out of whack. On turn on, it would only rev up to maximum speed, a SERIOUS SAFETY ISSUE. It would stay pegged at max speed until eventually shutting itself off. Completely unusable. I called the customer service center and was told that I could not order a spare motor board online. Instead, I had to take it to a licensed service agent, a nearby fix it shop. This guy (was good) and had to order the replacement board for 75 and then charge me another 100 to replace it.

So now, my 350 mixer just got 175 in repairs after light-to-moderate use. 3 uses later, being extra careful not to strain this heavy duty mixer, it is once again rev'ing to high speed again. The motor speed control is broken once again, and I hve to decide on spending another 175 to repair it or simply leaving KitchenAid for good and buying the well-rated Cuisanart model. The choice is easy, I'm leaving KitchenAid. Their quality is lacking and their product support is terrible.

Anybody reading this: do not buy the professional series mixer! For a high end, heavy duty appliance, the professional series has too many problems. The motor control board is built and assembled with 80's technology, many of the wear and tear components are plastic, the mixers are known to shed metal bits, leak oil, and have faulty switches and controls. Worse yet, unlike Sears, KitchenAid will not sell you replacement parts at cost -- making any repairs extra costly.

SAFETY. A mixer should NOT rev up to its highest setting on initial turn on. This is far from a fail safe condition. SERVICE: Not shipping service parts to customers is a terrible way to do business. COSTS: When it costs >50% of the brand new cost for a simple electronics board replacement, something is wrong. There is a fault in the design, yet I end up paying 175 to repair the fault because the short warranty was up.

Betty. of Citrus Heights, CA March 3, 2009

Betty. of Citrus Heights CA (03/03/09)
I was given a standup, heavy-duty, mixer (very expensive) as a gift about three years ago. About a year ago, it started leaking oil, getting worse each time it was used. I have the lift-up Kitchen-Aid mixer, which is about 40 years old, never a problem--no leaks, nothing. These newer models are for the birds. Where could I get this repaired without sending in miles away, which the shipping costs would be more than the mixer is worth. Thanks

Rebecca of Pinckney, MI February 18, 2009

Rebecca of Pinckney MI (02/18/09)
I have Kitchen Aid standup Mixer for about Five years now and it started to leak oil. I called the Kichen Aid company to see what they do for me. They told me it was because I wasn't using it enough. So I started using more and it started to leak more. I'm so disppointed that Kitchen Aid doesn't stand behind their product. It's a shame when you paid 300 for something and nobody care.

Rebecca of Pinckney, MI February 18, 2009

Rebecca of Pinckney MI (02/18/09)
I have Kitchen Aid standup Mixer for about Five years now and it started to leak oil. I called the Kichen Aid company to see what they do for me. They told me it was because I wasn't using it enough. So I started using more and it started to leak more. I'm so disppointed that Kitchen Aid doesn't stand behind their product. It's a shame when you paid 300 for something and nobody care.

Rebecca of Pinckney, MI February 18, 2009

Rebecca of Pinckney MI (02/18/09)
I have Kitchen Aid standup Mixer for about Five years now and it started to leak oil. I called the Kichen Aid company to see what they do for me. They told me it was because I wasn't using it enough. So I started using more and it started to leak more. I'm so disppointed that Kitchen Aid doesn't stand behind their product. It's a shame when you paid 300 for something and nobody care.

Bill of Ramona, CA February 14, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.