KitchenAid Mixers

I called KitchenAid on my hand mixer, which just quit working. Although it is an older model and out of warranty, it has been used at the most, 15 times. I still have the box. My mother had a mixer 10-15 years older than mine and it still worked. I couldn't understand why this product, barely used, just up and quit. I called the customer service 800 number and got transferred to the small appliance center. I was hopeful that someone there would offer me something such as replacement info, discount on the next mixer, etc. The first person that I spoke to offered no help or compensation. Other than go spend $40-$100 on a new one because your product is out of warranty, which by the way is only one year.

Upset, I told her this was ridiculous. She then told me it's like a car warranty. Really? Car warranties last 4-6 years, your lousy product only has one. I then asked for her supervisor. She transferred me to a guy, who said his name is Larry. Larry's customer service skills are horrible. He was condescending, talked over me numerous times, arrogant and even started yelling at me! This is the type of supervisors they employ. Not once did he offer me some type of compensation. When I asked him for his manager, he refused and told me to write a letter.

No email, no phone number, no names = no response from the higher ups because they don't care! I then called the corporate office (they do have a complaint office there, Larry by the way). I spoke to a Jacqueline who offered me an apology and 10% off my next mixer. Gee, she said that she would forward my issue to the executive team who reviews complaints. I know I won't hear back on my poor experience. No more KitchenAid or Whirlpool for me.

My KitchenAid mixer is 3 years old, when it started to leak black grease from the area above where the beaters attach. Please note that I have only used this mixer minimally due to lack of time to bake. When I got it out to use it to make meringue for a recipe, it started leaking black grease. While doing some research I have discovered this is a common problem with the newer models. It will take around $100.00 to ship it to the company, have it diagnosed, fixed, and returned. Considering I have saved for years to buy my mixer and purchased it based on my dear friend's suggestion (She is a daily bread baker, and their 20-year-old mixer is still working and never has needed any maintenance), I am very disappointed. I have made only about 4 small loaves of bread in this mixer and a couple of cakes, and it is already not working.

I hope this saves someone else the grief of buying a mixer for $499.00 that does not perform. It is sad that this company does not live up to its name. With 13 grandchildren who will be setting up households, I will not be recommending KitchenAid brands to them. I'm very dissatisfied.

On December 26, 2008, I purchased a KitchenAid KP26MIXNP 600 Series 6 qt. stand mixer. When it arrived, it did not work and I sent it back for a replacement. I have had my new one for 3 years and I honestly have only used it 6 times or less. As a senior citizen, I don't do much baking, except for holidays. On Sunday, I went to use my mixer and it started making a loud noise and completely stopped. I have contacted KitchenAid, to no avail. I was told I could send it back to them to be repaired, but all costs would be up to me to pay. I called a local service center and was told it would cost $99.00 plus parts to repair. Another email from KitchenAid also sent a site to buy another one while they were on sale. Come on, fool me once, shame on you; fool me twice, shame on me. I was under the impression that their products were not only expensive, but had good quality merchandise. This is not the case as far as my mixer goes. I believe KitchenAid is more concerned with the appearance of the new mixers than they do with the mechanics of them. Plus, they have zero customer satisfaction.

Quality of mixer not what it used to be: I inherited my mother's KitchenAid that she had for 20+ years. I loved it and used it often for everything from whipping cream to wheat bread. It finally gave out last year, so I purchased a new 4.5 quart mixer (same exact one my mother had). I was disappointed that the attachments that came with it were not coated, but I had kept the old attachments. I was making bread sticks with less than 4 cups of flour, and the motor gave out. I had only owned it for a few months, so KitchenAid replaced it; and I was happy.

I mostly make cookie dough in it, until recently, I have gotten back on a bread-making kick. I made a batch a few days ago, and the machine seemed to be struggling. I made two batches today in two separate bowls. The first batch really struggled, and by the time I got to the second batch, the motor quit. I let it rest, and it turns on but has a very loud clicking noise.

Customer service told me that although the manual says do not use recipes containing more than 8 cups all-purpose flour, what it really means is do not use more than 8 cups total ingredients. So it's my fault for not interpreting right? I was told the warranty is only for the first year, so I would need to pay $32 in shipping costs then another $25 to have the problem diagnosed and then pay whatever the repair cost would be. So I am looking at spending around $100, which is half of what I paid for it originally!

The brand KitchenAid is not even close to the quality it was, when my mother bought her machine. They have cheapened the parts, and I will never buy this brand again. I never checked reviews because of the old machine I previously had. What a mistake. Check reviews! There are so many negative and upset customers having my exact experience. Hopefully, this review may spare someone else.

I bought a KitchenAid mixer and never removed it from the packaging until almost a year later. We bought a new house and waited until we were moved in before we unpacked the mixer. I have only used the mixer twice and now it does not work. This mixer was over $300.00. There is no service department where I live and Sears and KitchenAid will not do anything for me. I will never buy another KitchenAid product. It is expensive junk. I have a hand mixer that I paid $20.00 for over 21 years ago and it still works. It is a Black & Decker product.

A couple of years ago I bought a new KitchenAid commercial mixer as I needed a larger bowl and gave my wonderful old KitchenAid to our daughter. I have had a few problems with the newer one but the most frustrating one is that it changes speeds on its own and also stops on its own. Have others had the same problem and was it able to be fixed? I can't afford another new mixer at this time and am really ticked off--just try to do a souffl!

I purchased a new Majestic yellow mixer to replace my existing white one that I've had for eight years. Imagine my surprise and utter disappointment to see that the beater, whip, and dough hook were cheaply made of metal! They were lighter in weight than my existing ones. Were it not for the fact that the new ones are metal and my old ones are white coated enamel, I would have kept them.

Kitchenaid used to be a top brand until all parts are manufactured in China. It's too bad. I won't be purchasing any more of this brand in the future.

I got the mixer on holiday time 2009. I used it very little but enjoyed when I used it so I bought a second one for a friend's birthday gift. I just went to use it and found that the plastic handle/knob on the speed level is broken. I called kitchenAid and was told that it is no longer under warranty so the shipping and repair costs are my problem. I am very disappointed and will not buy another one or recommend this item even though it mixes well and looks very pretty sitting on my counter top. Such an expensive item should not have such cheap plastic handles. I hope this does not happen to the one I presented as a gift for a friend's 50th birthday!

Back in the mid 90's, I purchased a beautiful Cobalt Blue higher end motor Kitchenaid mixer... it lasted for years, although the paddle attachment did have some of the coating flake off, I only desired an upgrade because the bowl was smaller than what I wanted - 8 cups. So my husband surprised me 4 years ago with a professional 600 Kitchenaid and I have used it maybe 3 dozen times in those 4 years. I have been a full time nursing student and then employee during these 4 years, so I haven't had the opportunity to cook as much as I did before with my previous kitchen aid mixer. I gave my beautiful older model to a neighbor who knew what a wonderful addition it would be to her kitchen. Yesterday, when mixing my chocolate chip cookie dough, the gears stripped before my eyes as I added 1 cup of chocolate chips to the batter. I believe Kitchenaid has built these mixers with really strong motors, and inferior gears. I bet, if I were a betting woman, that the gears in my old kitchenaid are of a higher quality material. I never once had any issue with the gears on my older one - and after so little use, my new one is literally stripped? Insane, rip off!

I purchased a KitchenAid artisan mixer about a year and a half ago and have used it for light baking no more than a dozen times. While it was always noisy and had a tendency to vibrate itself across the counter, it had recently started to make a loud gear-grinding sound when I turned it off. During the last two demonstrations of this, a spark flew out of the motor area and the mixer blew the kitchen circuit. I called 800-541-6390, the KitchenAid service number, and was told that because the one-year warranty has expired, it would cost $32 for shipping, $25 to diagnose the problem, and then of course additional costs for parts and repair.

This machine is clearly faulty, defectively manufactured, or it wouldn't have the issues it has, given its light usage and good care. Nothing I have done has caused its internal problems. Yet the company absolves itself of all responsibility. So much for customer satisfaction. So much for standing behind one's product. What's really galling is that this is a highly rated, expensive kitchen appliance. And now I have to pay for its repair--to right its original manufacturing defects. I have no intention of sending the mixer back to them for repair and will hopefully find someone to fix it locally. In short, I expected better performance from a KitchenAid product and a better response from the company.

I came on this site to see how best to settle my blade issue, in that the "coating" is coming off into my food. I initially had a white coated blade that really came off and I contacted KitchenAid and they said it was "normal", but to try the other non-coated one. That coating is now coming off into my food, and frosting that should be white turn a gray color! Really appetizing! So, I will need to purchase another one or maybe purchase another mixer altogether, seeing how customers have been treated leaves a really bad taste in your mouth!

Absolute -0 rating! I'm on my 4th KitchenAid 4.5-Quart (4.3L) Tilt-Head Stand Mixer, and I am far from happy! My first experience, the motor was smelling and giving out too easily with such little use, and therefore, I returned it! My second experience, I purchased the exact same mixer (same model and serial number), and this one, the head tilt would be in the lock position and it still became able to unlock. I exchanged my second one for the third one which, was falling apart literally on the head tilt at the seams. This obviously does not look good at all to family and friends that we have in and doesn't make me happy, especially being a loyal KitchenAid consumer in my past.

Obviously, at this time, I am now getting technically so "annoyed" with this company that I finally called the 1 800 number and spoke to a KitchenAid rep who asked me to fax in all of my info to KitchenAid in regards to my mixer. I did this the same day. I still have my fax (Evidence) and obviously my reciepts! This rep from KitchenAid told me to track with Puralator the PIN and call when I see that Kitchen Aid had indeed recieved it.

On my fax, I asked if KitchenAid could (please) confirm once they received my fax by calling my landline or faxing my same phone number. I waited all that day, and there was no response from KitchenAid with acknowledging that they did indeed recieve my fax. Now, I am not even comfortable whether KitchenAid (actually) received my fax or not. Obviously, this slows down the whole process altogether!

The next day, I called the 1 800 number again and had the nastiest rep for KitchenAid in my experience. He was not helpful whatsoever and actually hung up on me. Well now, I'm more than disgusted with this rotten customer service, and this puts the icing on the cake, so to speak! I had to call back yet again to KitchenAid and speak now with one of the supervisors!

I finally was made aware that the fax was received. Finally, I got an answer in regards to my fax. My ((NEW)) KitchenAid finally comes to my place today. My husband and my self took pictures of the hole in the box which the (Same Day) guy said was not a big deal. Well, well, when my husband and my self took the so-called new KitchenAid Classic Mixer out of the box today, it was even worse than the mixer I sent back to Kitchen Aid itself. It's the exact same (issue) that I just had back on the 10th day of January 2012.

This mixer is falling apart at the seams in the exact same spot as the previous one I just sent back to KitchenAid itself! What truly has me disgusted on top of all of this is the fact that I asked the first rep from KitchenAid if there was a possibility that a person from the "Assembly Line" could have a good thorough look at my mixer before it comes back to me!?

This rep told me that this was not going to happen, considering that if someone had to go "directly" into my KitchenAid box before sending it, that (KitchenAid) would classify my mixer as actually tampered with. Therefore, she stated, that the mixer came right off the assembly line, and no human being will be able to literally touch my mixer and it would be shipped directly to me instead.

Well again, once we (my husband and my self) opened my KitchenAid mixer this morning, we took pictures of the actual "fingerprints" all over my mixer. How is this possible that there's not supposed to be fingerprints all over my mixer stainless steel bowl, when in fact, this rep told me that no human being could touch my mixer.

My husband and my self we're very careful and added no fingerprints to this bowl. I feel more devalued as a Consumer, and I literally have in my possession today, in my opinion, the exact same mixer as what I sent off to KitchenAid just on the 11th day of January 2012. I am still "stuck" with a mixer that I am not at all happy with!!

From having a mixer that the motor was garbage to another mixer of the head tilt not locking in its position then tobanother mixer which was falling apart and now still have in my possession and that is literally still falling apart again today, would you honestly think I am a happy consumer? Not so much! All I ever wanted in the beginning was a brand-new KitchenAid Mixer and one that I could actually be happy about and show off to my friends and family in my home!

It's not very much to ask for, especially when I am paying the money for it! If you're a consumer looking for a bad motor in an appliance, a locked position which does not work, or even an appliance that is falling apart literally, then you've come to the right place!

No compensation has been shown to me for my "4" truly bad experiences whatsoever! I'm truly disgusted. Thats one guarantee! The brand name (KitchenAid) today does not make me feel safe and/or comfortable any longer! How sad is that! A consumer pays good money for a so-called good brand and has what to show for it, I ask!? You tell me! I am (indeed) yes, looking for an excellent KitchenAid Mixer, and I know I should be compensated for all of the ** I had endured in this lengthy process of truly (bad) experiences with KitchenAid.

I would very much appreciate hearing back from an attorney! Thank you very much! I have tried 4 times to have faith in this company. Obviously, this is getting me nowhere!

It's terrible; it has never operated. Plug it in and no electricity registers. I turned it on exactly twice to see the the red indicator light come on. I contacted customer service and received discourteous rep and was given a bogus fax number to send in info they requested. We have had this unit just under 1 year and it has never worked at all.

I am going to trash this piece of ** and we will never purchase another KitchenAid product again. We do have a large KitchenAid Mixmaster that is 30 years old, however, that was Made in the USA not China. Therein lies the major problem with all "American" Manufacturers and their products today, simply put, they are not American anymore, they are Chinese. We as a people have been fired and they, our Industry Leaders along with a willing Congress have been ** us for the past 40 years. Remember Ross Perot in 1990 "that sucking sound you will hear is your jobs leaving the country".

I purchased a new Artisan stand mixer and on its first use, a bad burning electrical smell came from the unit. The manual said this was normal, so I didn't worry about it. Also, the mixer squealed like crazy. The second time I used it, the mixer not only smelled bad, but got really hot. I checked the manual and (believe it or not) that is also supposed to be normal. The third time I used the mixer, smoke began to pour out the back, so I quickly put it outside to cool off, almost burning my arms on the very hot motor housing. This should not be rocket science for KitchenAid to get right. My next step will be to get a refund and do a little more research on my next mixer purchase.

Based on the literally hundreds of negative comments on Amazon and other forums regarding your KitchenAid "professional" 600 model stand mixer and the lack of ability to mix 8 cups or less of flour into bread without breaking the motor or stripping the gears, it is obvious that the "kevlar" housing in pre 2007 models was a design flaw doomed to fail.

So many people invested a substantial sum in this "professional" 600 unit with the intention of using it for many years, as was the expectation and actual case with older KitchenAid models. They even intended to invest in all the add-on components that go along with the base unit. I have a "professional" 600 stand mixer purchased in 2006 and used on average twice a month which has now broken while mixing less than 8 cups of flour. I believe that this was caused by a design flaw that your company is aware of.

As an industry leader, you should do the responsible thing and repair or replace these defective units instead of having your customer service reps pretend that this is not an issue and offer as the only solution that your "valued" customers spend more money to repair a defective unit with more "kevlar" defective parts. In the long run this policy will backfire on your company because you are losing the trust and positive recommendations of many customers. I for one do not think I will ever purchase another KitchenAid or Whirlpool product based on my experience with this and could not in good conscience recommend your products to others. Future KitchenAid "professional" 600 purchasers be aware that this is not a unit that will function as advertised!

I have had my KitchenAid Mixer for a few years. I noticed months ago, as well as recently, that oil was leaking from the ring and running down. I have had appliances I've paid $20 for last 10 years. The expense of this mixer should last at least 10 years. I called KitchenAid. They will do nothing about this and suggested I take it to a service center at my expense. The closest is 3 hours away. KitchenAid needs to take responsibility for their product and fix the problem and repair mixers at their expense. I use a lot of organic baking items when I use the mixer and oil is not an option! I'm hoping a lawsuit is formed to repair and fix this issue.

This is regarding a new custom metallic series copper finish which is only three months old. When I want to use it, I have to push it up on the head so it quits bouncing around and it acts like it is going to fall off the stand. I had one that lasted since 1978 and this one is a wreck. It is brand new. I paid $499.00 for this thing and all it is, is a bucket of bolts. This is not made like the first one!

For the amount of money spent and a product used less than 15 times, to have oil leak directly in food is a health hazard and the product should have been recalled a long tome ago! Lord knows how many people could be getting sick! The first few times it leaked, I did not ever imagine it was oil, I thought it was vanilla splashing up and would wipe it off. Until it was actually dripping into the food did I realize it was oil! A recall should be made immediately or the EPA should be contacted and a class action law suit!

I got a brand new Kitchen Aid mixer a couple of weeks ago and it went out after three uses. I called Kitchen Aide. They were very helpful and professional. They asked me questions and said they would send a replacement mixer within 7-10 business days. By the time I got off the phone with them, my mixer started back. I called back but I said I will wait just in case it goes out again. The replacement mixer came within two days. It was a beautiful blue color but I will return the replacement being that I do like my mixer. I called Kitchen Aid to let them know I received it. I told them what happened with my mixer and she told me that it has a over heat cut off and once it cools down it will start again. I am just happy to know that if anything goes wrong, they will replace it quickly and they are an American company.

We were strongly considering KitchenAid Stand Mixers when we stumbled upon these copious complaints about their obvious serious shortfalls, safety issues and callous regard for their image and customers' well being. They will receive zero consideration from us after their zero consideration for us.

Here is how it is done. When you get ripped off on products and get the cold shoulder from the perpetrator, you immediately contact your state's Department of Justice Attorney General's Office Consumer Protection Unit and also the Federal Trade Commission and file these serious complaints. That gives the substandard thieves the opportunity to explain again and again their deliberate actions to the people that can shut them down, fine them or help the poor folks they stole from and laughed at.

They also get to tell them in writing all about their honor or lack thereof, and what they plan on doing about it.

Oily discharge into food while mixing. KitchenAid says they will fix it for a charge. I feel the gear oil is a health hazard and KitchenAid should recall these and fix them.

I seem to have the same complaint the others have. My KitchenAid stand mixer leaks oil from under the silver ring above the bowl. I've had to hold a cloth around the ring to use the mixer. I've used a hand mixer or a wooden spoon my entire life but decided to treat myself to an expert type mixer. The "big box" store that I purchased this from said return it to the manufacturer. The postage alone would be half the price of the mixer. If I hire a handyman to fix it, that will also be nearly half the cost. I'm a widow but fairly handy so I'll try to fix it myself. My mother-in-law is still using the one she got as a new bride. Too bad I didn't get one as a wedding gift. Oh, I did get the small electric mixer that I still use. I guess things were made better thirty years ago!

Just a warning for anyone that still believes KitchenAid mixers are quality products, they are not! My mother and father bought me the "Professional mixer 600" as a birthday gift for my new interest in baking bread and pizza. The first mixer failed at the 8-minute mark on its first batch of pizza dough. My timer was sounding signaling the end of the kneading cycle before letting the dough rest to add the salt. Smoke poured out of the mixer and an electric smell filled my kitchen. I figured it must be a 1 in a 1,000,000 flaw and returned the mixer to Macy's with no trouble.

I believed that these products were made to last a lifetime. Tonight, I tried to make another batch of pizza dough with a brand new mixer, only six cups of flour. Well within the guidelines for this professional grade mixer and this new mixer failed after 7 minutes this time. There is no way this is a professional quality product as advertised. I am supposed to be able to double this recipe without any problems. I would not recommend this product to anyone who actually intends to use it. It looks nice. If you just want a piece of modern sculpture for your kitchen, then this item is for you.

I own the Kitchenaid Pro 6 StandMixer and have had it a couple of years. Spent close to $500 on it. Had it repaired twice due to the gears stopping and oil leaks. After each repair that cost close to $100, it still does the same thing, greyish oily substance leaking all in my frosting. Of course, KitchenAid reps try to make it seem like I did something wrong. No. I spent this much money on a heavy duty mixer and can't mix up a batch of frosting or cake mix without grey oil streaks in it. Very upset. Need a class action lawsuit. Anyone interested, please email me at ***@yahoo.com. This problem is all too common. Come on, people. Let's stand up for our rights!

My experience was awful! I ordered a stand mixer for my daughter-in-law. It was purchased on the 16th of November so she would have it to use for Thanksgiving. It is now the 22nd and it still has not been delivered. They tell me that it will be delivered the day after Thanksgiving. I am angry. I've been on the phone with them and emailing them every day. This mixer has been all over the U.S., but it hasn't been to Texas yet. It was scheduled to be delivered yesterday, then today. I am so very disappointed. They have offered no compensation. Every rep that I've talked to says, "Oh My, I am so sorry, that is just terrible," but that is all I've gotten. I am giving KitchenAid's order process/shipping/customer service no stars. The consequence is that my daughter-in-law does not get to use her new mixer for Thanksgiving.

I have only had my Artisan stand mixer about a year or so. It's seldom used except for holiday baking, etc. The first time I used it, oil leaked from the shaft. I thought possibly it was because it was brand new and recently oiled at the factory. However, having used it several times since, it still continues to leak oil.

What a mess! It's so hard to clean the oil from the attachments, especially the grinder attachment. I am so disappointed in my Kitchenaid mixer and so sorry that I spent so much money on what I thought was a quality appliance. My mother had a Kitchenaid that she used often all the while I was growing up and it performed beautifully. That's why I decided on a Kitchenaid myself. It's going in a yard sale this next summer as I am tired of the mess it makes with the oil. I am now going to purchase a heavy duty stand mixer from Sears that has wonderful reviews. Good-bye Kitchenaid, never, ever again!

KitchenAid Mixer model KSM150PSWW Serial No WW1851350

Mixer is leaking oil from directly above mixing bowl. From videos online appears grease has separated. This must be a very common problem, as there are many complaints here on this site, and a professionally prepared video on YouTube detailing the procedure to replace grease. I would think that the mixer would be designed to keep this from happening, or that a better grade of grease that doesn't separate would be used.

My mom has a mixer that has lasted longer than I have been alive, no problems. I expected at least a few years of problem-free use out of this one. I encourage anyone looking to purchase a KitchenAid to think again. If you are putting down that much money for a mixer, do your homework!

What a piece of garbage this KitchenAid Mixer is! I bought it just over 2 years ago and from the very first use, there was an awful burning smell. Customer service indicated that it was just the "newness" burning off and that it would eventually dissipate. About a year ago, the pitcher started leaking from the bottom down, all over the motor creating an absolute mess. Apparently a washer on the bottom exterior of the pitcher came loose and the worse part is, there is no real surefire way to tighten it.

I called KitchenAid recently and they were only willing to sell me a a new pitcher at horrible price. That was it. So, I am filing my first complaint on this site. The right thing to do is recall the product and issue refunds or vouchers to buy a new model. I have no plans at all to buy another KitchenAid product at this point.

I've owned a KitchenAid KSB5600B0 blender for about a year. The polycarbonate pitcher leaks at the bottom almost every time that we use it. I read on a consumer website that this is due to a design flaw in the bottom of the container that has been redesigned to eliminate the leakage. I contacted their customer service to try to get a redesigned pitcher that doesn't leak.

Shan ** in customer service denied that there had ever been a design flaw, and said that my only recourse was to buy a new pitcher for $49.99, which was more than half of the price of a new blender. I was willing to pay for a new pitcher, but not at such a ridiculous price that rewarded them with a huge profit for selling me a defective blender in the first place. She was totally unresponsive to my multiple email messages with a specific citation of the design problem. Terrible customer service.

I purchased a K5 stand mixer in 1966 and used it heavily for over 40 years. Then the switch failed and it wouldn't turn off completely. The cost to repair was estimated at over $100. So, since it was an old machine and new ones were on sale for less than $200 I bought a new basic K5 model. I wish I had my original one repaired. Issues with the new one included less power than old one, bowl locks in place if dough hook has kneaded dough, pieces of paint from beaters flake off and fall into food being mixed, but the worst thing is the chrome pin that holds the mixer head onto the base is not secure. It works its way out so I have to lift the head and wiggle the pin back into place before every use. I discovered this problem when the mixer was running, and the head fell off which could damage my hands, countertop and other items nearby. This could have been a real disaster had my hand been in the way. I sent KA website customer service complaints but no help. It is out of warranty by one week. I felt too bad and so sad that there's nothing we can do. I will never buy another KitchenAid appliance.