Complain about a product or service

KitchenAid Mixers

Mary of Decatur, GA February 3, 2010

Typical of all the complaints already posted - I exchanged MOST of my wedding presents from Macy's so that I could buy a BIG Kitchen Aid Mixer - MY DREAM GIFT. The bread dough incident described herein (all over this board) happened to me. The mixer turns on. Won't move. Cost to LOOK at it from Kitchen Aid -- 150.00 plus shipping. Or I can take it to a service center ( I live in Atlanta - a major metropolitan area) closest service center? Orlando, FL. Well - I guess I needed a good reason to go to Disney. And cost? 100.00 to look at it.

THIS AFTER THAT LOVELY NPR STORY ABOUT WONDERFUL kitchen aid mixers STILL made in the USA and going strong despite the recession. Well I am glad their doing so well. It was a tough year for us so our mixer will just have to be a decoration. Too bad it was doing so much helping us get through these tough times by making homemade pizza dough every week, cupcakes, cookies and other things for school fundraisers.

Max of South Thomaston, ME February 1, 2010

Be aware that Kitchenaid sells refurbished products on its website without telling consumers. They tried to sell me a "new" blender" for 59. Only after asking did I learn it was in fact refurbished. I refused the order.

Tom of Chestertown, MD January 31, 2010

Our old kitchen aid mixer worked flawless for 30 years...two replacements have not lasted two years, just long enough to be out of warranty! leaking oil, plastic gears (old ones where metal...Too bad used to make a good product!

Amy of Hayden, CO January 11, 2010

I purchased a KitchenAid mixer and within the first few months the machine would shut off in the middle of mixing our bread dough. I called the service center and the machine was replaced with no cost to me. This second machine is having the exact same problem as the first, and has been for the past year. It has now been 3 years since the machine was replaced and now the company will not warranty their product. Why would a company offer a 1 year warranty on a 300+ machine and claim that they stand behind their products? Do they expect consumers to replace their mixers every year? Clearly there is a defect in the machine that they are not addressing. I am frustrated that I threw my money down the drain. I bought a Bosch and I can't say enough about it. Fabulous product! We will never go back to KitchenAid.

Rise of Marietta, GA January 1, 2010

I bought the KitchenAid Custom White Diamond Edition (5 quart lift up bowl) about 10 years ago. It came with a coupon for a second bowl engraved with my name. I used it once or twice a week, especially for bread dough, until last week. I had my bread dough in the bowl and the machine suddenly started stopping and starting and making a horrible, loud noise. Then it just quit. It will not turn on any more. My husband tried to open it to see if there was an obvious problem like a broken gear or belt that we could replace ourselves. Of course there was the last bolt that held it together that was most definitely glued/soldered in place so that he couldn't get it opened. This predicates that you take it to a repair shop, which I have noticed from other complaints, will cost at least half the price of a new machine.

My mother-in-law has had her KitchenAid for over fifty years. She uses it every week and it has never given her a problem, NEVER!!! Considering the cost of a new KitchenAid and the obvious lack of quality regarding the models from at least 10 years ago to the present, you can bet that I will NOT consider a new one to replace this one. Now I know why they added a second bowl to the reduced price I paid for my KitchenAid. Sorry, KitchenAid. A gift of a more than 60 bowl does NOT make up for a shoddy product, especially one that sets the buyer back between 250 and 400 a shot. I will be doing my research and buying a different stand mixer. My two KitcheAid bowls will be doing new tricks with a hand held mixer, etc., as they do not fit any of the newer models.

Barb of Naperville, IL December 31, 2009

My husband purchased a Kitchenaid Pro 6 stand mixer for me for Christmas. I used it maybe 7 or 8 times. When I went to use it this Christmas, it was completely dead. Of course it was out of warranty and Kitchenaid Consumer desk gave me a list of 3 places to have it repaired. Upon calling the closest one, I found out it would cost 169.00 to repair, no matter what they found.

After reading all the complaints about oil dripping and such, I decided to do my homework on my next stand mixer. I will never purchase a kitchenaid product as I feel I was totally sucked in like everyone else by buying the more expensive PROFESSIONAL series.

Diane of Genoa City, WI December 30, 2009

My daughter, age 30 plugged the Kitchen Aid Mixer to make cupcakes for a school party the next day. While carrying it out of the pantry, she must have turned it on by accident. When she plugged it in, it caught her hair and pulled her into the revolving stem. I leaned over her to pull the plug out. The whole incident lasted 3 seconds. I started rewinding the stem and told her that she should be free in a few seconds. She said,"Mom, it's not my hair I'm worried about, it's my hand!" I looked on the floor and there was quite a bit of blood. She had put her hand up to stop the stem from pulling her hair. When I looked, I thought she might lose her finger. We got in the car to go to the hospital when she felt her hair where the tangle was and pulled out her hair. She has a bald spot about the size of a silver dollar and 3 quarters going back. Turns out her finger is broken in 3 places.

Carol of Gainesville, VA December 23, 2009

I have a Kitchen Aid stand mixer that is about 9 years old. It constantly leaks oil. At first I thought I had spilled vanilla flavoring but the leaks are constant. I don't feel I can use it because I don't want the oil in my food. I thought it was just my mixer but now I see everyone else is having the same problem and it is not worth getting fixed. What about a class action lawsuit? This is my LAST Kitchen Aid product.

Marie of CLEARFIELD, UT December 17, 2009

I have a KitchenAid stand mixer that I have had for several years and rarely use. But when I do, it leaks OIL! Around where the beaters are stuck in. DO NOT BUY THIS PRODUCT!

Robin of Janesville, WI December 17, 2009

My kitchenaid stand mixer would not lift the bowl when I took it out. No external damage. Mixer is less than five years old. I called Kitchenaid who said since it is out of warranty they can do nothing. I only use this mixer three times per year. It is disturbing that a product with an obvious manufacturer defect or design defect cannot be covered by Kitchenaid. The cost to repair is a minimum of 70.00 not to mention the 45 minute drive each way to the repair shop. Kitchenaid would not even look at it.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.