KitchenAid Mixers

I purchased a KitchenAid artisan mixer about a year and a half ago and have used it for light baking no more than a dozen times. While it was always noisy and had a tendency to vibrate itself across the counter, it had recently started to make a loud gear-grinding sound when I turned it off. During the last two demonstrations of this, a spark flew out of the motor area and the mixer blew the kitchen circuit. I called 800-541-6390, the KitchenAid service number, and was told that because the one-year warranty has expired, it would cost $32 for shipping, $25 to diagnose the problem, and then of course additional costs for parts and repair.

This machine is clearly faulty, defectively manufactured, or it wouldn't have the issues it has, given its light usage and good care. Nothing I have done has caused its internal problems. Yet the company absolves itself of all responsibility. So much for customer satisfaction. So much for standing behind one's product. What's really galling is that this is a highly rated, expensive kitchen appliance. And now I have to pay for its repair--to right its original manufacturing defects. I have no intention of sending the mixer back to them for repair and will hopefully find someone to fix it locally. In short, I expected better performance from a KitchenAid product and a better response from the company.

I came on this site to see how best to settle my blade issue, in that the "coating" is coming off into my food. I initially had a white coated blade that really came off and I contacted KitchenAid and they said it was "normal", but to try the other non-coated one. That coating is now coming off into my food, and frosting that should be white turn a gray color! Really appetizing! So, I will need to purchase another one or maybe purchase another mixer altogether, seeing how customers have been treated leaves a really bad taste in your mouth!

Absolute -0 rating! I'm on my 4th KitchenAid 4.5-Quart (4.3L) Tilt-Head Stand Mixer, and I am far from happy! My first experience, the motor was smelling and giving out too easily with such little use, and therefore, I returned it! My second experience, I purchased the exact same mixer (same model and serial number), and this one, the head tilt would be in the lock position and it still became able to unlock. I exchanged my second one for the third one which, was falling apart literally on the head tilt at the seams. This obviously does not look good at all to family and friends that we have in and doesn't make me happy, especially being a loyal KitchenAid consumer in my past.

Obviously, at this time, I am now getting technically so "annoyed" with this company that I finally called the 1 800 number and spoke to a KitchenAid rep who asked me to fax in all of my info to KitchenAid in regards to my mixer. I did this the same day. I still have my fax (Evidence) and obviously my reciepts! This rep from KitchenAid told me to track with Puralator the PIN and call when I see that Kitchen Aid had indeed recieved it.

On my fax, I asked if KitchenAid could (please) confirm once they received my fax by calling my landline or faxing my same phone number. I waited all that day, and there was no response from KitchenAid with acknowledging that they did indeed recieve my fax. Now, I am not even comfortable whether KitchenAid (actually) received my fax or not. Obviously, this slows down the whole process altogether!

The next day, I called the 1 800 number again and had the nastiest rep for KitchenAid in my experience. He was not helpful whatsoever and actually hung up on me. Well now, I'm more than disgusted with this rotten customer service, and this puts the icing on the cake, so to speak! I had to call back yet again to KitchenAid and speak now with one of the supervisors!

I finally was made aware that the fax was received. Finally, I got an answer in regards to my fax. My ((NEW)) KitchenAid finally comes to my place today. My husband and my self took pictures of the hole in the box which the (Same Day) guy said was not a big deal. Well, well, when my husband and my self took the so-called new KitchenAid Classic Mixer out of the box today, it was even worse than the mixer I sent back to Kitchen Aid itself. It's the exact same (issue) that I just had back on the 10th day of January 2012.

This mixer is falling apart at the seams in the exact same spot as the previous one I just sent back to KitchenAid itself! What truly has me disgusted on top of all of this is the fact that I asked the first rep from KitchenAid if there was a possibility that a person from the "Assembly Line" could have a good thorough look at my mixer before it comes back to me!?

This rep told me that this was not going to happen, considering that if someone had to go "directly" into my KitchenAid box before sending it, that (KitchenAid) would classify my mixer as actually tampered with. Therefore, she stated, that the mixer came right off the assembly line, and no human being will be able to literally touch my mixer and it would be shipped directly to me instead.

Well again, once we (my husband and my self) opened my KitchenAid mixer this morning, we took pictures of the actual "fingerprints" all over my mixer. How is this possible that there's not supposed to be fingerprints all over my mixer stainless steel bowl, when in fact, this rep told me that no human being could touch my mixer.

My husband and my self we're very careful and added no fingerprints to this bowl. I feel more devalued as a Consumer, and I literally have in my possession today, in my opinion, the exact same mixer as what I sent off to KitchenAid just on the 11th day of January 2012. I am still "stuck" with a mixer that I am not at all happy with!!

From having a mixer that the motor was garbage to another mixer of the head tilt not locking in its position then tobanother mixer which was falling apart and now still have in my possession and that is literally still falling apart again today, would you honestly think I am a happy consumer? Not so much! All I ever wanted in the beginning was a brand-new KitchenAid Mixer and one that I could actually be happy about and show off to my friends and family in my home!

It's not very much to ask for, especially when I am paying the money for it! If you're a consumer looking for a bad motor in an appliance, a locked position which does not work, or even an appliance that is falling apart literally, then you've come to the right place!

No compensation has been shown to me for my "4" truly bad experiences whatsoever! I'm truly disgusted. Thats one guarantee! The brand name (KitchenAid) today does not make me feel safe and/or comfortable any longer! How sad is that! A consumer pays good money for a so-called good brand and has what to show for it, I ask!? You tell me! I am (indeed) yes, looking for an excellent KitchenAid Mixer, and I know I should be compensated for all of the ** I had endured in this lengthy process of truly (bad) experiences with KitchenAid.

I would very much appreciate hearing back from an attorney! Thank you very much! I have tried 4 times to have faith in this company. Obviously, this is getting me nowhere!

It's terrible; it has never operated. Plug it in and no electricity registers. I turned it on exactly twice to see the the red indicator light come on. I contacted customer service and received discourteous rep and was given a bogus fax number to send in info they requested. We have had this unit just under 1 year and it has never worked at all.

I am going to trash this piece of ** and we will never purchase another KitchenAid product again. We do have a large KitchenAid Mixmaster that is 30 years old, however, that was Made in the USA not China. Therein lies the major problem with all "American" Manufacturers and their products today, simply put, they are not American anymore, they are Chinese. We as a people have been fired and they, our Industry Leaders along with a willing Congress have been ** us for the past 40 years. Remember Ross Perot in 1990 "that sucking sound you will hear is your jobs leaving the country".

I purchased a new Artisan stand mixer and on its first use, a bad burning electrical smell came from the unit. The manual said this was normal, so I didn't worry about it. Also, the mixer squealed like crazy. The second time I used it, the mixer not only smelled bad, but got really hot. I checked the manual and (believe it or not) that is also supposed to be normal. The third time I used the mixer, smoke began to pour out the back, so I quickly put it outside to cool off, almost burning my arms on the very hot motor housing. This should not be rocket science for KitchenAid to get right. My next step will be to get a refund and do a little more research on my next mixer purchase.

Based on the literally hundreds of negative comments on Amazon and other forums regarding your KitchenAid "professional" 600 model stand mixer and the lack of ability to mix 8 cups or less of flour into bread without breaking the motor or stripping the gears, it is obvious that the "kevlar" housing in pre 2007 models was a design flaw doomed to fail.

So many people invested a substantial sum in this "professional" 600 unit with the intention of using it for many years, as was the expectation and actual case with older KitchenAid models. They even intended to invest in all the add-on components that go along with the base unit. I have a "professional" 600 stand mixer purchased in 2006 and used on average twice a month which has now broken while mixing less than 8 cups of flour. I believe that this was caused by a design flaw that your company is aware of.

As an industry leader, you should do the responsible thing and repair or replace these defective units instead of having your customer service reps pretend that this is not an issue and offer as the only solution that your "valued" customers spend more money to repair a defective unit with more "kevlar" defective parts. In the long run this policy will backfire on your company because you are losing the trust and positive recommendations of many customers. I for one do not think I will ever purchase another KitchenAid or Whirlpool product based on my experience with this and could not in good conscience recommend your products to others. Future KitchenAid "professional" 600 purchasers be aware that this is not a unit that will function as advertised!

I have had my KitchenAid Mixer for a few years. I noticed months ago, as well as recently, that oil was leaking from the ring and running down. I have had appliances I've paid $20 for last 10 years. The expense of this mixer should last at least 10 years. I called KitchenAid. They will do nothing about this and suggested I take it to a service center at my expense. The closest is 3 hours away. KitchenAid needs to take responsibility for their product and fix the problem and repair mixers at their expense. I use a lot of organic baking items when I use the mixer and oil is not an option! I'm hoping a lawsuit is formed to repair and fix this issue.

This is regarding a new custom metallic series copper finish which is only three months old. When I want to use it, I have to push it up on the head so it quits bouncing around and it acts like it is going to fall off the stand. I had one that lasted since 1978 and this one is a wreck. It is brand new. I paid $499.00 for this thing and all it is, is a bucket of bolts. This is not made like the first one!

For the amount of money spent and a product used less than 15 times, to have oil leak directly in food is a health hazard and the product should have been recalled a long tome ago! Lord knows how many people could be getting sick! The first few times it leaked, I did not ever imagine it was oil, I thought it was vanilla splashing up and would wipe it off. Until it was actually dripping into the food did I realize it was oil! A recall should be made immediately or the EPA should be contacted and a class action law suit!

I got a brand new Kitchen Aid mixer a couple of weeks ago and it went out after three uses. I called Kitchen Aide. They were very helpful and professional. They asked me questions and said they would send a replacement mixer within 7-10 business days. By the time I got off the phone with them, my mixer started back. I called back but I said I will wait just in case it goes out again. The replacement mixer came within two days. It was a beautiful blue color but I will return the replacement being that I do like my mixer. I called Kitchen Aid to let them know I received it. I told them what happened with my mixer and she told me that it has a over heat cut off and once it cools down it will start again. I am just happy to know that if anything goes wrong, they will replace it quickly and they are an American company.

We were strongly considering KitchenAid Stand Mixers when we stumbled upon these copious complaints about their obvious serious shortfalls, safety issues and callous regard for their image and customers' well being. They will receive zero consideration from us after their zero consideration for us.

Here is how it is done. When you get ripped off on products and get the cold shoulder from the perpetrator, you immediately contact your state's Department of Justice Attorney General's Office Consumer Protection Unit and also the Federal Trade Commission and file these serious complaints. That gives the substandard thieves the opportunity to explain again and again their deliberate actions to the people that can shut them down, fine them or help the poor folks they stole from and laughed at.

They also get to tell them in writing all about their honor or lack thereof, and what they plan on doing about it.

Oily discharge into food while mixing. KitchenAid says they will fix it for a charge. I feel the gear oil is a health hazard and KitchenAid should recall these and fix them.

I seem to have the same complaint the others have. My KitchenAid stand mixer leaks oil from under the silver ring above the bowl. I've had to hold a cloth around the ring to use the mixer. I've used a hand mixer or a wooden spoon my entire life but decided to treat myself to an expert type mixer. The "big box" store that I purchased this from said return it to the manufacturer. The postage alone would be half the price of the mixer. If I hire a handyman to fix it, that will also be nearly half the cost. I'm a widow but fairly handy so I'll try to fix it myself. My mother-in-law is still using the one she got as a new bride. Too bad I didn't get one as a wedding gift. Oh, I did get the small electric mixer that I still use. I guess things were made better thirty years ago!

Just a warning for anyone that still believes KitchenAid mixers are quality products, they are not! My mother and father bought me the "Professional mixer 600" as a birthday gift for my new interest in baking bread and pizza. The first mixer failed at the 8-minute mark on its first batch of pizza dough. My timer was sounding signaling the end of the kneading cycle before letting the dough rest to add the salt. Smoke poured out of the mixer and an electric smell filled my kitchen. I figured it must be a 1 in a 1,000,000 flaw and returned the mixer to Macy's with no trouble.

I believed that these products were made to last a lifetime. Tonight, I tried to make another batch of pizza dough with a brand new mixer, only six cups of flour. Well within the guidelines for this professional grade mixer and this new mixer failed after 7 minutes this time. There is no way this is a professional quality product as advertised. I am supposed to be able to double this recipe without any problems. I would not recommend this product to anyone who actually intends to use it. It looks nice. If you just want a piece of modern sculpture for your kitchen, then this item is for you.

I own the Kitchenaid Pro 6 StandMixer and have had it a couple of years. Spent close to $500 on it. Had it repaired twice due to the gears stopping and oil leaks. After each repair that cost close to $100, it still does the same thing, greyish oily substance leaking all in my frosting. Of course, KitchenAid reps try to make it seem like I did something wrong. No. I spent this much money on a heavy duty mixer and can't mix up a batch of frosting or cake mix without grey oil streaks in it. Very upset. Need a class action lawsuit. Anyone interested, please email me at ***@yahoo.com. This problem is all too common. Come on, people. Let's stand up for our rights!

My experience was awful! I ordered a stand mixer for my daughter-in-law. It was purchased on the 16th of November so she would have it to use for Thanksgiving. It is now the 22nd and it still has not been delivered. They tell me that it will be delivered the day after Thanksgiving. I am angry. I've been on the phone with them and emailing them every day. This mixer has been all over the U.S., but it hasn't been to Texas yet. It was scheduled to be delivered yesterday, then today. I am so very disappointed. They have offered no compensation. Every rep that I've talked to says, "Oh My, I am so sorry, that is just terrible," but that is all I've gotten. I am giving KitchenAid's order process/shipping/customer service no stars. The consequence is that my daughter-in-law does not get to use her new mixer for Thanksgiving.

I have only had my Artisan stand mixer about a year or so. It's seldom used except for holiday baking, etc. The first time I used it, oil leaked from the shaft. I thought possibly it was because it was brand new and recently oiled at the factory. However, having used it several times since, it still continues to leak oil.

What a mess! It's so hard to clean the oil from the attachments, especially the grinder attachment. I am so disappointed in my Kitchenaid mixer and so sorry that I spent so much money on what I thought was a quality appliance. My mother had a Kitchenaid that she used often all the while I was growing up and it performed beautifully. That's why I decided on a Kitchenaid myself. It's going in a yard sale this next summer as I am tired of the mess it makes with the oil. I am now going to purchase a heavy duty stand mixer from Sears that has wonderful reviews. Good-bye Kitchenaid, never, ever again!

KitchenAid Mixer model KSM150PSWW Serial No WW1851350

Mixer is leaking oil from directly above mixing bowl. From videos online appears grease has separated. This must be a very common problem, as there are many complaints here on this site, and a professionally prepared video on YouTube detailing the procedure to replace grease. I would think that the mixer would be designed to keep this from happening, or that a better grade of grease that doesn't separate would be used.

My mom has a mixer that has lasted longer than I have been alive, no problems. I expected at least a few years of problem-free use out of this one. I encourage anyone looking to purchase a KitchenAid to think again. If you are putting down that much money for a mixer, do your homework!

What a piece of garbage this KitchenAid Mixer is! I bought it just over 2 years ago and from the very first use, there was an awful burning smell. Customer service indicated that it was just the "newness" burning off and that it would eventually dissipate. About a year ago, the pitcher started leaking from the bottom down, all over the motor creating an absolute mess. Apparently a washer on the bottom exterior of the pitcher came loose and the worse part is, there is no real surefire way to tighten it.

I called KitchenAid recently and they were only willing to sell me a a new pitcher at horrible price. That was it. So, I am filing my first complaint on this site. The right thing to do is recall the product and issue refunds or vouchers to buy a new model. I have no plans at all to buy another KitchenAid product at this point.

I've owned a KitchenAid KSB5600B0 blender for about a year. The polycarbonate pitcher leaks at the bottom almost every time that we use it. I read on a consumer website that this is due to a design flaw in the bottom of the container that has been redesigned to eliminate the leakage. I contacted their customer service to try to get a redesigned pitcher that doesn't leak.

Shan ** in customer service denied that there had ever been a design flaw, and said that my only recourse was to buy a new pitcher for $49.99, which was more than half of the price of a new blender. I was willing to pay for a new pitcher, but not at such a ridiculous price that rewarded them with a huge profit for selling me a defective blender in the first place. She was totally unresponsive to my multiple email messages with a specific citation of the design problem. Terrible customer service.

I purchased a K5 stand mixer in 1966 and used it heavily for over 40 years. Then the switch failed and it wouldn't turn off completely. The cost to repair was estimated at over $100. So, since it was an old machine and new ones were on sale for less than $200 I bought a new basic K5 model. I wish I had my original one repaired. Issues with the new one included less power than old one, bowl locks in place if dough hook has kneaded dough, pieces of paint from beaters flake off and fall into food being mixed, but the worst thing is the chrome pin that holds the mixer head onto the base is not secure. It works its way out so I have to lift the head and wiggle the pin back into place before every use. I discovered this problem when the mixer was running, and the head fell off which could damage my hands, countertop and other items nearby. This could have been a real disaster had my hand been in the way. I sent KA website customer service complaints but no help. It is out of warranty by one week. I felt too bad and so sad that there's nothing we can do. I will never buy another KitchenAid appliance.

6qt KitchenAid Mixer Complaint! I was making some cookie dough and the planetary gear that holds the blender fell into my dough. My dad..who is an engineer..took a look at it. Here is what he said. Looks like POOR DESIGN!

gear box was patently unreliable and prone to eventual failure. [Just imagine if Boeing were to attach their propellers to their engine drive shafts using this press-fit method on these dissimilar density materials! ] Nothing wrong with press fits; in this case the integrity of the (soft) splined hole did not hold up to or match the compressive strength of the steel splined shaft.

it demanded as a heavy-duty use "professional" product.

teeth are worn down and unable to resist separation. The shafts should have been mechanically locked (pinned) together.

what is otherwise a robust, well-built mixer. I have a way of fixing this mixer by using a special (shaft-bonding) Loctite to join the splines. Nothing to lose; in fact, my repair will plausibly be more permanent that replacing the $$ parts in the machine, which eventually could fail again in the future.

I replaced my 4-1/2 quart KitchenAid Mixer back in 2001. There was nothing wrong with my 4-1/2 quart. I purchased a new 6 qt. Professional model. Immediately, I experienced a problem. Blood would back flow into the head of my machine while using the grinder attachment. I always make sure that my meat is cleaned from all the tuff tissue and the fat removed. Meat also is cold or a little icy. I called KitchenAid and explained my problem. The women said that I could return the machine for a full refund. However, since I sold my old mixer, I need to keep the new one. She claimed this problem was never reported before. I don't believe this for one second.

Well after experiencing the same problem over and over, back flow of blood into the head of the mixer, I went out and bought a meat grinder for $300. This machine weighs 70 lbs. I went back using my KitchenAid and had to drain blood out of the head every time I used the machine. A couple of years later, I had to purchase a new meat grinder, my old one cracked. It was 15 years old, so I did not mind too much. Guess what the new meat grinder attachment for the KitchenAid Mixer has an O-Ring on the metal shaft going into the head of the machine. This tells me that KitchenAid knew they had a problem and fixed it on the cheap, a rubber O-Ring. Now the blood does not back flow into the machine. Knowing that there is dried bloom inside my machine has always grossed me out and took the pleasure of owing a new machine with it.

I emailed KitchenAid just this past week and explained everything to them again. Just like before, complete denial of them having a design flaw. KitchenAid would give me a 20% off discount on a new one.

After reading all the problems with KitchenAid on this website, I will never purchased another product from them. So sad to see such a wonderful company go to the dogs. Beware to anyone considering buying any KitchenAid product, after the one year warranty, if your product last that long, KitchenAid will not care about you. I can obtain the names of persons that I contacted at KitchenAid.

I bought a KitchenAid blender because they advertise that it will crush ice, so I paid triple what I would pay for a normal blender. It not only won't chop ice, but the driving mechanism on the base is made out of a soft rubber and if run at any high speed, you get black rubber all over everything. Admittedly, I should have sent it back to them during the first year and I didn't. But I felt that that shouldn't matter because it was simply improperly designed and can't be used for the purpose it's intended for. KitchenAid said the best they can do is give me a 30 percent discount on another blender. I bought a KitchenAid so I'd never have to buy another blender. Now that I have to buy another one, you can bet it will never be a KitchenAid again.

The most powerful blender motor in the world has never blended well and just today it stripped its coupler into black goo and pieces, after minimal use. The directions for replacement don't make sense. It has regular difficulty getting things to blend well. Now, I need to buy a part and figure out how to get the old one off.

This is my second KitchenAid 6 quart Professional. After owning many of their other mixers, I moved to the Professional 6 quart three years ago. I have already gone through tow of them. With both mixers, the gear wheel completely detached and fell into the mix. I was mixing cookie dough, not cement--one would think it would hold up. One was under warranty so they sent a new one, the second was 18 months old so they would not do a thing. I agree with many of the reviews that there is clearly an issue with this mixer that is not being addressed by KitchenAid. A bit of the "Toyota syndrome." Anyway, fool me once, shame on you; fool me twice, shame on me. Not one more KitchenAid product will come this large family household. They are junk and their customer service is worst.

KitchenAid's website, www.shopkitchenaid.com is advertising "25% off all stand mixer attachments". However, not all attachments are on sale. Only select attachments, the more expensive ones, are actually on sale. I placed three different attachments in my shopping cart and begun the checkout process. I never saw the 25% discount taken off. Before placing my order, I used the "live chat" feature to ask a customer service rep why I wasn't seeing the discount.

She advised that the discount is taken once the order is placed. I asked her if she was sure and that that didn't sound right. She said it was, so I placed my order and did not get 25% off. Multiple calls with their customer service have failed to resolve the issue. They are fully and openly defending their false advertisement and told me that I should have known by looking at the website that the items that I selected, though they are stand mixer attachments, are not discounted, even though the same website is advertising "25% off all stand mixer attachments". The supervisor went on to add that they have explained this to several customers, so mine is not a unique complaint that they are not aware of.

This is a follow-up to my complaint from October 25, 2010. I would like to report that my faith in humanity has been restored. After sending our Artisan mixer back for repair the second time, KA called about a week later to report that their technician worked on the mixer again and thought he had fixed the problem. He then test-ran the mixer for a few minutes and the problem returned. KA said they didn't know what was wrong with the mixer but offered to replace ours with a brand new (not refurbished) one.

We happily accepted their offer and they said they would ship the mixer via second day air to be sure we would have it by Thanksgiving. It actually showed up 6 days later, but still a couple days before Thanksgiving, so we did at least have it in time for the holiday. Thanks, KithcenAid!

P.S.: My experience with the replacement mixer will determine how likely I am to buy KA products again. If it holds up, I'll feel confident the problem we had was a fluke. If it fails, I'll know KA quality is not what it once was.

When it was time to replace my portable mixer, I went with Consumer Reports' recommendation and purchased a KitchenAid hand mixer. I don't use a mixer very often, so I expected the appliance to last a very long time. After a couple of years, one of the wire blades broke loose from the shaft. I discovered the model had been discontinued, and replacement blades were not available. After hearing my lament, my daughter surprised me with a new KitchenAid KHM9PWH 9-speed professional hand mixer.

Unfortunately, after about a half-dozen uses, the blade on the new mixer also broke! When I called KitchenAid, I was told the mixer was no longer under warranty, and replacement blades would cost $14.95, plus shipping and handling. I could understand why a blade might break loose from the shaft, if the mixer was used often or for heavy-duty use. But I only used it for making an occasional cake.

I am very disappointed in the fragility of the blades in these expensive new mixers! It seems more practical to just buy an inexpensive mixer for the same price as the KitchenAid replacement blades, instead of throwing good money. One thing is for sure: I will never buy another KitchenAid appliance!

We live in France & purchased a KitchenAid Artisan mixer Model No.5KSM150 after many hours researching which was the best all round machine for heavy domestic work. The cost was over 300 sterling. At first, the machine performed satisfactory but gradually the head locking mechanism became loose and would not hold the head down in the locked position. Also when using the dough hook, the head moved side to side.

We contacted KitchenAid who recommended we take the mixer to our nearest repair center for repair under the guarantee. Unfortunately for us this was a two hour drive away. We left the machine with the repair center for a day. We collected the machine and upon trying it out ,the same fault was still there. We returned the machine to the repair center and explained the problem; we left the machine for a further day. Upon collecting the machine and trying it out, the problem still existed.

I traced the Chief Executive officer of KitchenAid in the USA and wrote to him explaining the problem we have, and how to rectify it, There was no reply to our letter. I telephoned KitchenAid in the USA only to be told that they do not reply to end user complaints. I telephoned the KitchenAid factory in Belgium only to be told they do not deal direct with the end user and that I should contact their service center in the UK. Following my conversation with the UK service center, I was told that they could not pay any expenses incurred in taking the machine to a service center which by then had amounted to around 80. They suggested that I send the machine at my cost to them for repair, this I declined to do and asked could they replace my machine with a new one. Yes they could but could not guarantee that the replacement machine would be any better than the one I had.

I explained the problem to them and said that I would inspect new machines in various shops in my area to see if they were any better than mine. To my surprise, some machines were worse than mine and some better. I contacted the UK service center and asked if I could have a full refund of the purchase price. This they agreed to if I sent them a copy of the receipt and this we did. After waiting some two and a half months, we received a cheque and banked it. No mention was made of collecting the mixer from us or what to do with it .As a mechanical engineer, I have repaired the machine and it is now working well.

The moral of this story is don't buy KitchenAid but if you do, ask for your money back and keep the machine. The faults were manufacturing problems with clearances and fits. It would be sensible to think that feedback is all good for all manufacturers as it is the only way he can improve his product. It is demonstrable that KitchenAid do not care about customer satisfaction

I purchased the KitchenAid Professional 600 Stand Mixer in early August 2010. I was upgrading from the UltraPower model because my son enjoys baking bread, a larger motor was called for. After less than 8 weeks of use, the motor is malfunctioning (shutting off after a few minutes of use). But surprise, surprise! We've voided the warranty because my son has been baking pretzels once a week to sell at his father's farmers' market stand (this once-weekly baking session is the only time the mixer has been in use during this period). You see, his pretzels are a commercial venture so the mixer is not covered. So KitchenAid said, "tough luck". This is my third KA mixer, plus I've purchased 3 for wedding gifts. It will be the last one I'll ever buy.

Before we got married, my wife received the black Artisan stand mixer as a gift in 2003. Between the two of us, we used it on average about once a month for cookies, cakes, etc. Nothing out of the ordinary. Last year (2009), I started making pizzas and, since this mixer came with a dough hook, it seemed to me that it was designed to mix bread dough. So every couple of weeks, I would whip up a two-pound batch of pizza dough. Nothing major, and certainly nothing I didn't expect this mixer to be able to handle.

After about the 5th or 6th batch, the mixer started making a grinding noise. When I first started hearing it, it wasn't bad and I thought maybe it had always done it and I just didn't notice. With each batch of dough, the noise got worse and when we made a batch of cookies, the noise was there also. So at that point, we knew something was not right. I stopped making my pizzas and after a couple of more batches of cookies, I decided that the mixer needed some repair.

We were well out of warranty and were expecting to pay for the repair, although on a mixer that used to have a reputation for being built to last forever, I held out hope that KA would realize the mixer had not been abused and that the problem was due to a defect. We want them to cut us some slack on the repair. No such luck. KA drilled us for $34.75 to send out the box and shipping label to return the mixer to them for repair.

We sent the mixer in about a week after getting the box and they called us about a week later. They determined that the mixer needed brushes, grease and a gasket. I'm a mechanical engineer and I was pretty sure that the noise I heard coming from the mixer wouldn't be fixed by brushes and I knew that the grease and gasket were routine things that are done any time KA takes a mixer apart.

At any rate, they drilled us for another $53.69 for the repair. Mind you, brushes cost about $0.50 a piece and the KA mixer have two of them. Grease? I don't know the exact type of grease they use, but it can't be more than an ounce or so and $1 an ounce sounds reasonable. And a gasket made of paper. Another $1. So ~$3 in parts then. That means they charged $50 to take the thing apart and put it back together. Fine. They supposedly know what they are doing and will hopefully take care of things if they break it.

We got the mixer back about a week later. There seemed to be a lot of 'crud' in some of the joints where the different parts came together that we didn't remember being there when we sent it in, but it was easy enough to clean and we were glad to have the mixer back, so whatever. We plugged in and and turned it on. We immediately looked at each other and knew the problem had not been fixed. My wife made a couple of cheese cakes just to be sure we weren't being hyper-sensitive to the noise, but even from upstairs, I could hear the noise loud as ever.

I called KA this morning. First of all, their main number was ** up and kept looping me back to the main prompt. I finally got through by telling the system that I had a KA washing machine (which I don't). I waited on hold for 30 minutes just to get transferred to the correct department. The girl I talked to wanted me to turn the mixer on so she could hear it. I was not at home and told her that I just wanted to send it back so they could fix it right. After some hemming and hawing, she agreed to send out another 'kit.' I asked to have the repair expedited and she said that she would see what she could do. I'm not holding my breath. Fortunately, she didn't try to ask for payment so hopefully I won't have to do battle with them over fixing it correctly this time. Assuming they do fix it correctly, that is.

In short, the fact that this mixer didn't last with the measly bit of usage we put it through, combined with KA's overcharging for 'repairs' that are nothing short of incompetent, I have decided that I have no intention of purchasing another KA product.

This is not a complaint. Because of this Web site, I have just saved $250.00. I recently purchased a KitchenAid stand mixer. It will be delivered today, 18 October 2010. I will return it unopened to Kohl's. Thank you, Consumeraffairs.com.

I have the Kitchenaid stand-up mixer. I used it a few times. It started leaking oil. I will never buy another Kitchenaid appliance.

Within 5 past years, I have had problems with the 10-speed 6 quart mixer speed control sticking. The blender's cog gear wheel that moves blade lost its cogs. The dishwasher's lower rack that is a flexi fold down won't stay up even though never used in down position. Also, silverware basket developed holes in the bottom so handles slipped thru and blocked the washer blade.

Don't buy anything with KitchenAid name. There's no quality control!

I purchased a Kitchen Aid Mixer, used it a few times, put it away. After not using it for quite awhile, went to use it and the finish on the bread hook was leaving steel gray coloring in my mixture. Even after repeated washings, the color kept appearing on wash cloths and towels. I contacted Kitchen aid and they said it was from not hand washing and drying it. They said this was not harmful and we could still use safely. I don't think this is a safe thing to use and will definitely not serve anything made with these hooks.

I noticed now, that all the hooks and attachments are finished in paint. I feel Kitchen aid knew they had a problem and changed their process of making these attachments. They should have recalled these other attachments, and exchanged them for new ones. I will never trust or buy another product from this company. When you spend over $200.00 for a mixer you expect quality. I don't think, metal coloring or particles in your food, is safe or normal, no matter what they say.

I purchased a KitchenAid bowl lift stand mixer in 2007. A few weeks ago, the beater shaft housing separated from the main part of the unit and fell into a bowl of cake batter I was mixing. No warning, no indication there was a problem with the unit.

Long story short, I called KitchenAid and was told sorry and that the repair is on me. I asked to file a complaint. The CSR said that's fine, but no one will call you back. And they didn't. I filled out the online contact submission on KitchenAid's website.

Bottom line, repair will cost $80-$100 with no guarantee it will hold and the authorized repair center says he sees this a lot. KitchenAid refuses to acknowledge a defective design or manufacturing process, so I am stuck with a split in half mixer.

Audrey * was well trained to buffalo her way around the fact that the machine was defective and skirt the main issue. So it appears KitchenAid's idea of customer service is to pretend that spending $300 on a defective mixer and having it "breakdown" after three years of occasional use is just fine and making the consumer feel like they are idiots for complaining.

I will have to spend $300 for a new mixer. Like so many others, I'm done with KitchenAid products.

Same problem a lot of other folks had. High end product worked a couple of times and then Speed sensor failed. Of course it was out of warranty. They should acknowledge the bad part and got it from another company and made good. Penny wise dollar foolish. They'll continue to sell based on past quality. Now it's a piece of junk. Buy elsewhere. Eventually they'll tank, what a shame. Get new management! Out $500 dollars!

KitchenAid Professional HD stand mixer, model wt5115134 at a cost of $475 only worked 4 times. According to my voltage checker, power is going to motor #2, but not motor #1. It was years before I saved enough money for a stand mixer like that. Now, I have nothing and I'm out $500! I don't have another $500 to buy another-nor should I have to!

KitchenAide Professional 600 Mixer Model KP26m1XOB. Serial # @@1045422. Purchased at Macys 4/11/2008 for $423.99. I used it with its shredder attachment, worked fine for that purpose. A couple weeks later went to use it to mix a cake batter and found the piece that the mixing attachment should attach to in the bowl of the mixer. It apparently fell off while using the shedder attachment.

The representative stated that since the product was purchased more than 1 year ago, it was out of warranty and that the only option I had was to pay for it to be repaired. I paid over $400 for a product that was supposed to be high quality and rugged (i.e. professional model) that actually fell apart after being used less than 10 times resulting in my inconvenience and cost to have it repaired.

The complaint is about the Kitchen Aid ice cream maker attachment for Kitchen Aid stand mixers, product id: KICAOWH. According to instructions, the unit should be placed in a freezer to prepare for use. After the unit had been in the freezer for several hours, we discovered a blue liquid leaking from a nib on the side of the unit. This fluid leaked onto packaged food that was stored in the freezer. For safety we discarded the packages. Kitchen Aid's customer service only offered to sell a replacement unit below MSRP. There was no interest in having us return the unit for inspection. This was only the third time that the unit was used. And, it was only a few months out of warranty. For a $100 non mechanical item, one expects better performance from both the product and from the company. Other than the liquid being an irritant to the skin, once the skin was thoroughly washed, there appears to be no hazard.

I replaced my still working 25-year old Kitchenaid mixer with a new one in January 2010. I can't use my new one for any dough making anymore because the bowl won't lock. The bowl is knocked off the locking device whenever I am mixing a single batch of cookie dough. What has this company come to? This machine is unusable except for beating egg whites. I spent a lot of money to get the 325-watt Artisan machine and now it is unusable.

Purchased a new Kitchen Aid "Professional 600" stand mixer for my wife. As we both used previous kitchen standing mixer and hand mixes, we thought this new upgrade would enhance our baking experience. What a nightmare! One of the wires on the "whip" attachment broke while making "butter cream" icing, almost cutting my wife when it broke. We purchased a meat grinder that seized up when attempting to grind small pieces of "turkey". Now none of the attachments work-what a waste of money.

When speaking with the rep at Kitchen Aid, they said it was because of "abuse" to the machine. How does using the machine for the purpose it was made to be used for abuse? Very rude, could have cared less about the quality of the product or that people paid a high dollar because they used to have a reputation that carried through with their product. By the time we can have it repaired it would cost over $200. I found the same issues with "poor" quality of other Kitchen Aid products. Hand crank cheese grater, can opener. We will never buy another Kitchen Aid product, as we feel we're taken.

I recently purchase a Kitchen Aid Artisan mixer.I primarily neede it for making a bread dough. When I lived in the States I owned a kitchen Aid and had many happy years of use from it. When I purchased this machine, I assumed that it wuold be the same. although it looked a bit different than the old one I had, they told me that this is how they're made tday. When I tried using the machine, I found, that: 1) it was not as powerful as the old machine, But the worst part was

2) I was unable to remove the bowl after I finished the dough. With much difficulty my husband managed to pry it off. I contacted the company, who acknowledged that making dough could cause the bowl to lock,. This is absurd! I paid a lot of money for this machine, which is suppose to work for dough which in fact, does not! The next time I used the machine, I liberally applied oil to the bottom of the bowl and machine in the hope that it would help. It did help a little, although it was still very difficult to remove. I'm really devastated because I love to bake bread and now I dread it. I don't have the money to buy another machine, I'm really stuck

Instead of passing my problems on to someone else, I threw the mixer away (which made me sick to throw money away) and purchased a CUISINART Stand Mixer which I have gotten a lot of use out of and have had no problems. I feel that the KitchenAid company is cutting corners and lowballing the product and trying to ride on the reputation of KitchenAid's past quality products. I would never recommend a KitchenAid product now.

I bought a KitchenAid Professional HD mixer less than a month ago. I used it four times. When making bread with the dough hook, the mixer stopped working before I got all the flour added. KitchenAid was very prompt and agreeable, sending out a replacement unit and a shipping label for the return of the broken unit. I hope the new one works better than this one! I will have to wait seven to ten days for the replacement unit.

I have to wait seven to ten days for the replacement unit. I have guests coming and I needed the unit to prepare meals for them. I was going to make chocolates and pastries for them, and I will have to spend $336 to buy them instead. I already bought the food supplies, and now I won't be able to use them.

I recently purchased a Kitchen Aid Stand Mixer Artisan. I loved it....until I was kneading pizza dough. It suddenly stopped working in the middle of the dough hook kneading it. Now it won't turn on. This is absurd and ridiculous.

I treasured my mixer, used it often. Then a chunk of brown sugar brought the thing to a halt. It stripped the gears which are plastic. Husband took it apart, bought the part, mostly fixed it, and it still has some issue with the calibration. I won't buy another after reading all these other reports.

I purchased a new KitchenAid stand mixer "artisan" series. Within a month, the gears had striped from normal light use. I returned it to the store and they replaced it. It has now been about two years and have only used it 7-8 times lightly. I turned it on to make some whipping cream and once again the gears are striped. What a piece of expensive junk. I am going back to my hand mixer and not buying another KitchenAid product again. I figured the advertisement they received from the cooking network shows brings them business because I'm sure it isn't their new reputation. (Positive they go through a lot of machines on Iron Chef etc.)

My KitchenAid mixer is beautiful. Too bad it doesn't work. I paid over $250 for it because it's a heavy duty, high capacity model. In 2007, it stopped working and repairs were $150 for new motor housing, new gears. The KitchenAid service center said it would be like new. It jammed up again last week and I'm looking at another $150 to repair it. That's half the price of a new one. So I'm watching craigslist for a used mixer. Any brand but KitchenAid. No physical damage, but the economic cost is heavy. If I choose to repair my mixer again, I will have spent more on repairs than on its original cost. Ridiculous.

I have a Kitchen Aid Stand Mixer, Model KV25GOXER. I acquired it in 2005. Until this past summer n(2009), I had used it primarily for light mixing projects, and rarely used it (6-9 times a year). However, this summer I used several attachments, in order to complete some canning projects. In particular, I used the grinder and the shredder. I had not used the shredder long not even an hour, when it stopped working. We called customer service and we were told the gears were stripped, but the representative was not helpful or apologetic in any way.

Apparently, this was a common problem, and the representative had been pre-coached to blame us for the problem. Further, the representative said we would have to pay at least $150 to have it assessed and repaired. After additional research regarding the mixer, we now understand that this is a design defect. The gears are plastic, not metal.

And there is not automatic stop in it to prevent the gears from stripping (ie. like most blenders have). My husband took off the housing to ascertain whether the gears were stripped as we had been told, and they were. Now, I have a mixer that is rendered useless due to the stripping of the gears, along with all the attachments that I am not able to use. Further, the defective design is the cause.

I have even sent back the mixer but Kitchen Aid just stands behind the facade of its one-year warranty and ignores the fact that there is a design defect. Countless consumers relying on this brand name should be aware of this problem.

We received a KitchenAid Classic Stand Mixer in December 08 as a wedding gift. We used this mixer for cake mixes and icings, maybe 20 times since we received it. We recently decided to make bread, and having started to mix 5 cups of flour in a mixer which claims to be able to have an 8 cup capacity, we noticed a strong burning smell. Suddenly the mixer started to smoke! There was such a horrible burning smell in the whole house, and we were so concerned that we had ruined a mixer we had waited so long to get. I called KitchenAid and they advised me to unplug the unit and stop using it because it is poses a hazard if it is smoking. They refuse to exchange it for us because it is outside their 1 year warranty.

But what is more concerning is that they did not want to take responsibility for one of their appliances suddenly bursting into smoke under normal use. You would think that reports like this would be taken seriously and investigated to ensure that they don't have a potential recall situation on their hands. The Customer Experience center supervisor I spoke with claims, they have never had a report of a stand mixer smoking as ours had, but from what I am reading on the net, this seems to be a common problem when people try to mix bread dough or heavier cookie batters.

People are purchasing these mixers with the belief that they can manage heavier demands that a hand mixer can't and are finding their mixer incapable of handling the demands they are represented as being able to handle. This sounds like gross misrepresentation to me. If I wanted just a mixer to handle light batters, I would have stuck with my hand mixer. If anyone else has experienced similar problems with their KitchenAid mixer, could you please email me at **?

On November 26th, 2009, I purchased a KitchenAid mixer online from Boston Store. A $30 rebate was being offered, plus the price was discounted. I completed the rebate form and other proofs of purchase such as barcode etc. and sent it in a pre-addressed envelope provided. On 2/15/10, I spoke with a customer service representative. She stated my name was not in their system and asked that I re-submit all the information. This I did. Still, I heard no word as to when or if I'll receive the $30.

I went to clean my KitchenAid beater and take it off and as I held the beater and pushed the mixer back. I accidentally hit the side switch which turned it on with my hand in the beater. I have been off work for 3 months now and I feel as though this is a defect. They need to put a stop switch on this item, so no one else gets hurt like I did my finger and hand will never be the same again.

I was hoping that they would make it better so that this would not happen especially to a young child. I realize that it should have been unplugged but things do happen and the switch is in a bad place and the caution on it. You can't even read and what about a blind person what would happen if they used it. I would never buy another as they would and will not help me out with me being off work so long and all the medical bills. Thought about going to out local channels and letting them investigate it. I will never buy or use this Kitchen aid product or nor any of their products as they have no one in mind but themselves that is for sure!

I too unknowingly bought a refurbished KitchenAid mixer, which worked about four times before not breaking down! Check the underneath of your mixer as soon as you open the box to ensure that there isn't a refurbish date and order number and someone's initials written there! The motor works but the mixer doesn't mix, probably a stripped PLASTIC gear.

KitchenAid won't replace it because it was more than one year since date of purchase. I am terribly disappointed as well about this formerly reliable American company. I am going to try to fix it myself using the internet to find product diagrams and How-to's and hopefully spend little money. It's a throw-away machine as is so might as well try. I used to think I just got a lemon but after reading all these complaints, I am rethinking that decision. Very expensive for 4 or 5 uses!

The KitchenAid mixer was purchased new at Christmas. The screw fell into brownie batter (unknowingly), and was baked into brownies. I ate a brownie and chipped a tooth on the screw.

Typical of all the complaints already posted - I exchanged most of my wedding presents from Macy's so that I could buy a big KitchenAid mixer - my dream gift. The bread dough incident described herein (all over this board) happened to me. The mixer turns on but won't move. The cost to look at it from KitchenAid -- $150.00 plus shipping. Or I can take it to a service center. I live in Atlanta - a major metropolitan area, and the closest service center? Orlando, FL.

Well, I guess I needed a good reason to go to Disney. And cost? $100.00 to look at it. This after that lovely story about wonderful KitchenAid mixers still made in the USA and going strong despite the recession. Well I am glad they're doing so well. It was a tough year for us so our mixer will just have to be a decoration. Too bad it was doing so much helping us get through these tough times by making homemade pizza dough every week, cupcakes, cookies and other things for school fundraisers.

Be aware that KitchenAid sells refurbished products on its website without telling consumers. They tried to sell me a "new" blender for $59. Only after asking did I learn it was in fact refurbished. I refused the order.

Our old kitchen Aid mixer worked flawless for 30 years. Two replacements have not lasted two years, just long enough to be out of warranty! Leaking oil, plastic gears. Old ones where metal...Too bad used to make a good product!

I purchased a KitchenAid mixer and within the first few months the machine would shut off in the middle of mixing our bread dough. I called the service center and the machine was replaced with no cost to me. This second machine is having the exact same problem as the first, and has been for the past year. It has now been 3 years since the machine was replaced and now the company will not warranty their product.

Why would a company offer a 1-year warranty on a $300+ machine and claim that they stand behind their products? Do they expect consumers to replace their mixers every year? Clearly there is a defect in the machine that they are not addressing. I am frustrated that I threw my money down the drain. I bought a Bosch and I can't say enough about it. Fabulous product! We will never go back to KitchenAid.

I bought the KitchenAid Custom White Diamond Edition (5 quart lift up bowl) about 10 years ago. It came with a coupon for a second bowl engraved with my name. I used it once or twice a week, especially for bread dough until last week. I had my bread dough in the bowl and the machine suddenly started stopping and starting and making a horrible, loud noise. Then it just quit. It will not turn on anymore. My husband tried to open it to see if there was an obvious problem like a broken gear or belt that we could replace ourselves. Of course there was the last bolt that held it together that was most definitely glued/soldered in place so that he couldn't get it opened. This predicates that you take it to a repair shop, which I have noticed from other complaints, will cost at least half the price of a new machine.

My mother-in-law has had her KitchenAid for over 50 years. She uses it every week and it has never given her a problem, never! Considering the cost of a new KitchenAid and the obvious lack of quality regarding the models from at least 10 years ago to the present, you can bet that I will not consider a new one to replace this one. Now I know why they added a second bowl to the reduced price I paid for my KitchenAid. Sorry, KitchenAid. A gift of a more than $60 bowl does not make up for a shoddy product, especially one that sets the buyer back between $250 and $400 a shot. I will be doing my research and buying a different stand mixer. My two KitchenAid bowls will be doing new tricks with a handheld mixer, etc., as they do not fit any of the newer models.

After reading all the complaints about oil dripping and such, I decided to do my homework on my next stand mixer. I will never purchase a kitchenaid product as I feel I was totally sucked in like everyone else by buying the more expensive PROFESSIONAL series.

My daughter, age 30 plugged the Kitchen Aid Mixer to make cupcakes for a school party the next day. While carrying it out of the pantry, she must have turned it on by accident. When she plugged it in, it caught her hair and pulled her into the revolving stem. I leaned over her to pull the plug out. The whole incident lasted 3 seconds. I started rewinding the stem and told her that she should be free in a few seconds. She said,"Mom, it's not my hair I'm worried about, it's my hand!" I looked on the floor and there was quite a bit of blood. She had put her hand up to stop the stem from pulling her hair. When I looked, I thought she might lose her finger. We got in the car to go to the hospital when she felt her hair where the tangle was and pulled out her hair. She has a bald spot about the size of a silver dollar and 3 quarters going back. Turns out her finger is broken in 3 places.

I have a Kitchen Aid stand mixer that is about 9 years old. It constantly leaks oil. At first I thought I had spilled vanilla flavoring but the leaks are constant. I don't feel I can use it because I don't want the oil in my food. I thought it was just my mixer but now I see everyone else is having the same problem and it is not worth getting fixed. What about a class action lawsuit? This is my LAST Kitchen Aid product.

I have a KitchenAid stand mixer that I have had for several years and rarely use. But when I do, it leaks OIL! Around where the beaters are stuck in. DO NOT BUY THIS PRODUCT!

My kitchenaid stand mixer would not lift the bowl when I took it out. No external damage. Mixer is less than five years old. I called Kitchenaid who said since it is out of warranty they can do nothing. I only use this mixer three times per year. It is disturbing that a product with an obvious manufacturer defect or design defect cannot be covered by Kitchenaid. The cost to repair is a minimum of $70.00 not to mention the 45 minute drive each way to the repair shop. Kitchenaid would not even look at it.

My expensive mixer is leading oil from above the shaft where my beater is attached. I have just read these reviews and realize this is not an isolated incident. I have not yet made an inquiry to Kitchenaid, but I will and will report my findins.

Where are the recalls on this product? They make junk at the consumers expense, and I will never purchase or recommend a KitchenAid product again. Very angry and a very dis-enchanted customer and out $300.00+.

I too use my Kitchen Aid Stand Mixer (4.5 qt. Ultra Power) infrequently and was shocked to see a significant oil leak today while making a cake. I googled the problem and was shocked to see how many people reported the same issue. Why doesn't the instruction manual explain this? I called Kitchen Aid and the rep said to run the mixer on speed 10 for 2 minutes.

Well, I add my name to the list of sour puckered faces from my lemony KitchenAid Artisan mixer bought in 2004! I used it a grand total of 3 times in a little over a year before it stripped the cheap plastic gear. I'm calling it my $300 lesson in self-serve small appliance repair. Luckily the internet is full of complaints and how-to's for this money sucker. I bought at the same time the expensive blender, which in a couple of years had a disintegrated rubber coupler (also a common problem) and a toaster, which I sent back to Kitchenaid and received a replacement in the warranty period. So, definitely I'm batting 1000 with poor quality. I'll never buy this brand again.

I must travel 120 miles to get it fixed...the holidays are upon us...money is tight. Of course the kitchen aid people no nothing of which you speak...but will give you a name and number of "fix it up place"! Just more money down a rat hole....

put it away for about 3 years I do not bake too much do not know that much anyways.but I notice the first time I used it it did leaked right by the tools push up pin and I clean it thought it was nothing them... BUT NOW!!I started to used it on 11-01-09 and is just leaking like crazy.what a crap this machine is

This is another complaint about a Kitchenaid Standmixer, model K45SS. It leaks oil, out of the 1 year warranty period. Called the company. Got the standard line: Mixer must be run 2-3 minutes a week to avoid leaks. Nothing appears in writing about it in their manual. Oil leaks into food are dangerous. Please report these to the Consumer Products Safety Commission. After calling their service center a second time, after seeing all the complaints on this board, I informed them of my report to the CSSC. They said they would send a "return repair kit". I could send it in for repairs and if it was determined to be "defective" they would pay for the repair. The representative would not state that this is, in fact a "defect" and that I would be charged to have it inspected and repaired if it was not. Cost, anywhere from $50 to $150. I would be charged to ship it back if it wasn't defective and I decide not to have it repaired.

The same night I found this website. After I finished reading the reviews here, I realize what lemons these are. What a bunch of hype they are. I'll stick with the handheld Sunbeam beaters my mother-in-law bought in the 60's. They still work fine and she baked often. I regret I donated her mixer, it worked fine. I fell for the hype and the design. A class action suit sounds good.

I was searching the web to see if others had the same problem with their KitchenAid Mixer and me---- UNBELIEVABLE! I found this sight and cannot believe that we are all having the same problems!

I have the mixer with the bowl lift---and the motor is making a loud cracking sound and the speed does not EVER (and has never) gone on LOW....it goes from Med to HIGH ... very few "in between speeds"!

I noticed on a particular (and famous) TV cooking show, this particular well-known chef USED to use KitchenAid mixers only. Then a while back he mentioned how many of these mixers he has gone through???? If they are so good, NO ONE should be going through mega mixers!

I paid a fortune for mine and have no clue who can fix it??? I GUARANTEE that I will NEVER buy the KitchenAid Mixer again! In fact, that chef has changed and is now using another brand! I think I will write to his web page and ask what he thinks of his new brand!

If you are reading this, DO YOUR RESEARCH and READ THE REVIEWS! Don't waste your money------ when that many people have the EXACT same problems on an item, I agree with the other person who compained: IT IS TIME FOR A CLASS ACTION LAW SUIT AGAINST KITCHENAID!

I will need another dishwasher soon and I won't get another KitchenAid again! They are VERY expensive and are not good about repairs and pricing of repairs!

(2) purchased Kitchen Aid Accolade 400 stand mixer. Eager to test this out on cookie dough, assembled, plugged in and turned the speed knob - no action - I had just purchased a $300 mixer with a dead motor. Feel had and ripped off regarding the stand mixer - these are expensive items and to have to pack up a heavy stand mixer and ship back is very trying.

Also, most importantly, it oozes greasy smelly oil from where the beaters are attached and goes into the food. If you are making anything white, it will be completely speckled with gray/green flecks of oil.

Approximately 5 years ago I purchased a KitchenAid bowl lift stand mixer, model KP26M1XPM. I already owned a KitchenAid mixer but it was over 30 years old and while it performed perfectly it did not look good in my renovated kitchen. I gave the old one to my daughter and it is still working while mine has burned out the motor twice. I took it to be repaired about 8 months ago because it was making a terrible noise. The repair shop, Appliance Fix It, said the plastic motor parts were bad and replaced the parts, unfortunately with more plastic since that was what was required. Less than 3 months later, the noise returned and I went back to Appliance Fix It. It was once again repaired, this time it was still under the shop warranty and there was no cost to me. It continues to make a terrible noise and I will eventually buy a new one.

I contacted KitchenAid several times by email and phone and they said there were no problems. However, I notice all their ads indicate all metal components now which is the way my old model was built. It here were no problems why did they ditch the plastic and return to metal parts? I asked for a voucher toward a new one and it was denied.

Summer of 2006 I purchased a KitchenAid Professional 575W 6 Qt stand mixer based on the brand reputation at that time. My wife and daughter began using it during the holidays that year and commented that with sticky doughs the beaters were pulled down and out. I sugested spraying them with vegitable oil spray which seemed to work. During the holiday season in 2008 my daughter told me that the beaters had stopped rotating and there was a "weird" noise comming from the mixer. I removed the motor cover and discovered that the Gearbox housing was cracked in multiple places allowing the gears to ride up and slip.

Upon contacting KitchenAid I was informed that the mixer was no longer under waranty and I could have it repaired by the colsest facility, 150 miles away. Having been a mechanic I knew that I could replace the $25.00 part. I found out that the original part had been replaced with what seems to be a heavier duty casting. I don't know if it will suffice, but if it doesn't I will have a very expensive boat anchor.

I will tell all I know NOT to buy KitchenAid products, nor will I ever buy that brand again.

Have owned a large kitchenaid stand mixer my husband bought me several years ago. From the first it sounded like it was working very hard when mixing anything with any thickness and dripped oil from around the beaters. Because of this I have used it infrequently and thought I would get it repaired at some point. Today I googled kitchenaid repair and came across this site. After reading the previous comments, have decided it is not worth the effort and will dispose of it. I recently furnished a new kitchen and purchased a kitchenaid dishwasher. Am now sorry I did.

We owned a regular Kitchen Aid stand mixer for 13 years and LOVED it, but when we decided to upgrade to a heavy duty lift-stand mixer we've been very disappointed! I DO NOT RECOMMEND THESE 'HEAVY DUTY MIXERS' TO ANYONE who likes to cook using whole wheat. They can't handle double batches of 100% whole wheat bread. They can't handle the food grinder attachment for grinding wheat sprouts, or makind whole wheat pasta. At first it handles bread dough beautifully, but the gears start 'popping' after a year or so, and by then your warranty is expired. It's very discouraging to spend $400 for a mixer that can't do any more than the smaller, less expensive, models. These are NOT heavy duty mixers. You have to 'baby' them more than the smaller mixers. BEWARE wheat-savvy-cooks...This is NOT the appliance for you.

the kitchaid pro 600 mixer this is the 3rd one I have had to send back to kitchaid the weight of the dough pulls the acuator the thing that holds the beats in down out of the base Kitchenaid customer service was decent replacing it the first time then got an attitude when I had to resend it back now this is the 3rd mixer from them and the same damn thing they need to put a screw in to hold the mechanics in like they do on there smaller mixers.

Like so many others, my Kitchen Aid Professional 600 has failed while mixing a single batch of brioche dough. This is the 2nd machine that ha failed. Having heard so much about lousy response from the company, I'll go back to Bed, Bath and Beyond and see if they will return this lemon for me, and I'll buy a better product.

I bought a Kitchen Aid Artisan mixer about 3 years ago. It leaks oil out of the mixer and into the bowl.

Like another person who posted, I had been using my mother in law's very old Sunbeam stand mixer & although it had a broken beater, it still worked. After 25 years of marriage, my husband treated me to a lovely Kitchenaid Professional 600 stand mixer. It is barely two years old but since day 1, it had been spewing grey "stuff" into whatever was in its bowl! At first I thought: it's new. It'll work itself out. No way!

Today I was making white icing for my mom's birthday cake and there's that "grey stuff" again. Looking at your site, I see other people's posting about oil leaking. Of course the Kithenaid website is being uncooperative and not helpful! Just for reference, our now 10-year old Kitchenaid ($$) dishwasher was a "lemon," too...has had problems with parts breaking, falling off and failing. (Our former cheap builder-grade GE dishwasher never did that!) The nice Kitchenaid blender we bought lost its metal handle shortly after we purchased it! What's going on, Kitchenaid?? VERY disappointed is putting it mildly.

After making and decorating two cakes for an 80th birthday, I decided to look for someplace to have my mixer repaired, as it was leaking oil - again. I found this Web Site and have decided my Kitchen Aid will go in the trash, too. My former Kitchen Aid had "died" several years ago, after a number of years of service. I replaced it with another Kitchen Aid. Now I'm sorry I didn't see about having the old one repaired. I'll be looking for a new, heavy duty mixer.

Bought the Proline 600 series SPECIFICALLY because it says it makes bread. Within 2 weeks my first unit burned out even though I was using it within product guidelines. They sent me another one with few questions asked. Take II The second mixer suffered the fate of the first w/in several uses of bread making (5 cups white/2 cups wheat using a TIMER so as not to overwork it.)

Take III The 3rd mixer has the new and improved METAL gear housing case unlike the first two. I bake bread about 5 times (no more) a week and make cookies about every 5 days. I haven't used the product for pasta making yet although I have the attachmets. It worked so well for 2 months that even called customer service to let them know. It hadn't overheated and it hadn't sounded like it was working hard even once.

Take IV while making a pound cake (first use of the day) the gears started clicking. They are slipping! My machine had 3 cups white sugar and 2 sticks of butter mixing at speed 4 four 30 seconds.

I called customer service and they hemmed and hawed about replacing it under warranty as per the warranty. They asked how many children I have since I bake up to ten (1.5 lbs loaves of bread a week. Finally, they tell me I can have a new machine just this once more. I can hardly wait for take V!

I will never buy another Kitchenaide. I've had to baby these machines more than a newborn. I only bought it because it advertises that it mixes up to 12 cups of white flower and 8 cups of wh wheat. (I've never come close to that amount)

I feel scammed because I don't need this product if IT can't knead flour. The 6 qt, especially is OVERKILL for most uses: like the pound cake I'm trying to mix today. If Take IV doesn't "take" I may be left with a $400 Hunk of Junk on the counter.

My Kitchenaid stand mixer stopped working. Upon inspection I discovered that the half inch thick vertical shaft had snapped in two. I sent the mixer to KitchenAid as per their request for inspection and possible repair. They called several weeks later and told me the gears had stripped - probably from too heavy of batter and that in turn caused solid metal vertical shaft to snap. Of course this is ridiculous. I have never put more that 6 or 7 cups of flour in my bread dough and have been making bread for 30 years. If there was a defect in the shaft it could have stipped the gears but not vice-versa. From KitchAid's standpoint if they had admitted to defect in the metal shaft they would have had to pay for it. Futhermore when they called me they refused to give me a detailed account of problem - until I paid. Then they said they could not tell me verbally but written account would be in the return box. I will use this mixer until it breaks and then find a more reliable company.

I purchased a Kitchenaid stand mixer for my wife a couple of Christmases ago. We use it about once a month on average. Just like most of these comments, it started leaking oil while I was making my daughter's birthday cake a while ago. I only lost eggs and butter, on top of the mixer of course. Any talk about a class action lawsuit? I think it's more than appropriate in this case.

I was given a kitchenaid mixer by my husband and children for Christmas 3 years ago. It was used very moderately making only icing, cakes and cookies. Really the job a $10 hand mixer could easily handle. This year however I started making bread. This mixer states it has a 4 loaf capacity. After attempting to make 2 loaves of bread the motor completely stopped and will not turn at all.

I tried customer service and was very disappointed with the the offer of $30 toward the purchase of a new mixer. And also upset at the guidelines they state I was not following that were not anywhere in the manual. I told them I will be replacing this mixer with a Bosch and will never own another Kitchenaid product. I have no use for mediocre appliances in my kitchen. I will also be sharing my opinion on this mixer with all of my friends.

My Kitchen Aid mixer Classic Plus is less than 10 years old and started leaking oil into the mixing bowl when running. It was one of the last Christmas gifts that my mother gave me and has sentimental value. I thought I would have it for years to come.

I was considering fixing it or getting a new one but now will not after reading so many complaints about this problem. Very disapointing for a mixer that is supposed to be the best.

I just today purchased a Kitchen Aid Ultra Power Plus Mixer from Zellers in Saskatoon. My old Kitchen Aid is 30 years old and needed to be replaced, because the mixer was no longer mixing at the slower speeds, which is necessary when first starting to mix, it was only operating at the higher speeds. Fixing it at this point would have been very pricey, and it appeared that buying a new one would be a better option. We had decided that we should check out the parts department on-line for Kitchen Aid replacement parts, to see if we could salvage this wonderful old machine, that has done so well for me all these years. My husband felt I deserved a new machine, after all the years of using my old machine, for all our family baking, as well as all the icings I have made for wedding cakes, and my cake classes that I have taught over the years.

Now, I have just finished reading all the consumer complaints of these newer machines, I am contemplating taking it back to the store I bought it at, and try to fix my old one. My husband is very much of a handyman at repairs, & if I can get the parts, I believe I will do that. I am very disappointed to hear that Kitchen Aid is not standing behind their product. My old one was made by Hobart, and I believe they have always had a very good reputation. My old machine was used many times daily, and if not daily, then certainly weekly. It was the K45SS model, and never caused me any problems. This new one is Model # KSM100PSOB. I'm not sure what to do.

While using my KitchenAid KSM150PS0B Stand Mixer it started spewing oil from the unit into bowl I was mixing a cake batter in. I contacted the Customer Satisfaction Center and was asked by the rep how often I use this unit. The unit was bought new on 12-13-04 as a Christmas Present by my husband. I use the unit probably 6-12 times a year. The rep told me that if the unit is not started and run 3-5 minutes each week the unit will leak oil. IT DOES SAY THAT YOU MUST RUN THIS UNIT EACH WEEK TO PREVENT IT FROM LEAKING OIL ANYWHERE IN THE KITCHENAID MANUAL PROVIDED WITH THE UNIT.

The customer rep was arrogant and rude to me when I continued to question her about this problem. I then went on the internet and was surprized to find this web-site with so many other similiar complaints concerning these mixers. The rep basically told me to send it off for repairs to Dallas(closest authorized service center) if I wanted it fixed and hung up on me. Needless to say KitchenAid Customer Service sucks and I will not purcase another item from KitchenAid. I will also tell all my friends about the sorry excuse for Customer Service I got from KitchenAid.

This unit was over $400 with additional attachments bought at time of puchase form Foley's(Now Macy's).

I received a 5 qt. Kitchenaid mixer as a gift a few years ago and decided to trade up to the Professional 600 for an out of pocket cost to me of approx. $150.00. I didn't use the mixer for at least a year, and never took it out of the box. When I finally got around to unpacking and using it, it made what seemed like an excessive amount of motor noise for a new "upscale" appliance. I attributed it to being new and continued to use it sparingly over the next couple of years.

The other night I was making a few small batches of pizza dough, and after the first 2 batches, I placed the dry ingredients into the bowl and powered it on. It came on at an amazingly fast speed and proceeded to throw the ingredients all over me and the rest of the kitchen.
I immediately turned it off, and thinking I surely must have made a mistake, refilled the bowl with the dry ingredients, made sure the switch was in the off position. When I moved the switch from off to the first position, the machine came on at the same high rate of speed, and once again me and my surroundings were covered in flour, yeast, salt, etc.

Once again I immediately turned it off and finished the job by hand.

Based on the excellent reputation of this machine, I decided the malfunction must have been due to excessive use or over heating, although neither was the case. I let it sit overnight, and the next morning turned it on (with an empty bowl this time). It came on slow for about 3 seconds, then proceeded to warp speed as before. It ran at the high speed for approx. 5 seconds, then shut down.

I decided to search the web for similar problems and/or solutions, and was amazed and disheartend to find my problem as well as a few different onces were shared by many others. I checked the online repair manual, and wisely decided against trying any repairs on my own. Based on what I have read here, if I am lucky enough to find someone in my area that would work on it, I would be out a minimum of another $150.00. I think it would be utterly ridiculous to invest that kind of money into repairing an obsolete unit when I can purchase a replacement at any number of locations in this area for around $150-$199.

So, in closing I requst that you add my name to the growing list of totally dissatisfied and disgusted consumers who will certainly think twice before making any Kitchenaid purchase ever again.

I like the other consumers thought I was buying a product that would be around for along time. I purchase the kitchenaide Stand mixer two years before I retired so it would be available for me. We did not use it very often prior to my retirement. I was surprised during the process of mixing ingredients for two fruit cakes to see oil being mixed into the batter. My biggest supprise came from the number of complaints about this problem by other consumers. No one seems to care

As a retire you don't get to go out ever year or so and replace a three hundred dollar mixer. The fruit for the cakes were lost and I had to buy fruit cakes for the holiday.

I purchased a KitchenAide stand mixer, model KSM150PSER three and a half years ago when my 25 year old Sunbeam finally gave out after years of hard work. As the kids had moved out, I have probably used the KitchenAide only about a dozen times, and it worked fine until today. It suddenly stopped working while I was making cookies. Actually, I was beating the sugar and butter and eggs, which is the soft, easy stuff. We can hear it turn on, but the beater won't turn. I went on-line to find parts, and camae across your website. I am so disappointed to read so many similar testimonials. I, too, thought I was purchasing a quality product, but am now disapointed.

Just adding my voice to the chorus. My heavy duty mixer is not leaking oil yet, but that may only be because it is unusable. I'm hoping that only a shear pin broke, along with the plastic housing. It is certainly not capable of handling the ingredient quantities stated in the instruction manual. Shame on Whirlpool.

Poor design and manufacturing forces the purchase of replacement parts.

I bought my second Kitchen Aid stand mixer almost two years ago. As I was using it the whisk beater broke two wires; then just like the first one I had it started leaking oil. I was mixing cake icing.

Oil got into my food.

I bought a KitchenAid Professional Series 600 stand mixer because the motor was supposed to be strong enough to withstand the kneading of bread dough for prolonged periods of time. I have used this mixer for two years and last week made a batch of brioche which requires kneading for 15 minutes. It started to make a grinding sound so I booked a service appointment.

In the meantime I looked online and found that the transmission is made of plastic. PLASTIC! How will this be able to stand up to dough kneading? It doesn't. Now I can't be sure that it will be replaced with metal and so this will become a problem again. I need a new stove and although I had been told that KitchenAid is a good brand I will not EVER buy another kitchenaid product again. It's on my list with Sony and Bionnair. Duds, all of them.

Unresolved.

I have a Kitchenaid professional stand mixer (the 600 series) and after moderate (once per month) use kneading bread, the motor speed control went out of whack. On turn on, it would only rev up to maximum speed, a SERIOUS SAFETY ISSUE. It would stay pegged at max speed until eventually shutting itself off. Completely unusable. I called the customer service center and was told that I could not order a spare motor board online. Instead, I had to take it to a licensed service agent, a nearby fix it shop. This guy (was good) and had to order the replacement board for $75 and then charge me another $100 to replace it.

So now, my $350 mixer just got $175 in repairs after light-to-moderate use. 3 uses later, being extra careful not to strain this heavy duty mixer, it is once again rev'ing to high speed again. The motor speed control is broken once again, and I hve to decide on spending another $175 to repair it or simply leaving KitchenAid for good and buying the well-rated Cuisanart model. The choice is easy, I'm leaving KitchenAid. Their quality is lacking and their product support is terrible.

Anybody reading this: do not buy the professional series mixer! For a high end, heavy duty appliance, the professional series has too many problems. The motor control board is built and assembled with 80's technology, many of the wear and tear components are plastic, the mixers are known to shed metal bits, leak oil, and have faulty switches and controls. Worse yet, unlike Sears, KitchenAid will not sell you replacement parts at cost -- making any repairs extra costly.

SAFETY. A mixer should NOT rev up to its highest setting on initial turn on. This is far from a fail safe condition. SERVICE: Not shipping service parts to customers is a terrible way to do business. COSTS: When it costs >50% of the brand new cost for a simple electronics board replacement, something is wrong. There is a fault in the design, yet I end up paying $175 to repair the fault because the short warranty was up.

I was given a standup, heavy-duty, mixer (very expensive) as a gift about three years ago. About a year ago, it started leaking oil, getting worse each time it was used. I have the lift-up Kitchen-Aid mixer, which is about 40 years old, never a problem--no leaks, nothing. These newer models are for the birds. Where could I get this repaired without sending in miles away, which the shipping costs would be more than the mixer is worth. Thanks

I have Kitchen Aid standup Mixer for about Five years now and it started to leak oil. I called the Kichen Aid company to see what they do for me. They told me it was because I wasn't using it enough. So I started using more and it started to leak more. I'm so disppointed that Kitchen Aid doesn't stand behind their product. It's a shame when you paid $300 for something and nobody care.

I have Kitchen Aid standup Mixer for about Five years now and it started to leak oil. I called the Kichen Aid company to see what they do for me. They told me it was because I wasn't using it enough. So I started using more and it started to leak more. I'm so disppointed that Kitchen Aid doesn't stand behind their product. It's a shame when you paid $300 for something and nobody care.

I have Kitchen Aid standup Mixer for about Five years now and it started to leak oil. I called the Kichen Aid company to see what they do for me. They told me it was because I wasn't using it enough. So I started using more and it started to leak more. I'm so disppointed that Kitchen Aid doesn't stand behind their product. It's a shame when you paid $300 for something and nobody care.

I purchased a new Kitchen Mixer about five years ago to enhance our kitchen remodel. It sat unused for at least two years. My wife was making cookies when the mixer stopped. I removed the durable looking alloy cover and found the PLASTIC gear case split around the base. I believe Kitchen Aid Mixers are a top seller because of its durable appearance but under the cover is less than adequate operating assembly with not enough strength to mix a batch of cookies.

I would rather have a plastic cover and a metal gear box durable enough to perform at its expected level. It appears that Kitchen Aid sells less than quality mixers for around three hundred dollars and sell the same consumer part after part. I will be free to share my Kitchen Aid experience at all opportunity to do so. In the mean time I will be in the market for a quality mixer for my wife. As a lesson Kitchen Aid has taught me, I will research the durability of my next mixer and not trust a popular name brand again.

I have had my Kitchen Aid mixer for a few years and keep it in my second home. It has worked whenever I used it, but recently started to leak oil. It's gross, and I'm concerned about the oil dripping into my food. The warranty is expired. I was considering buying a second one for my other home but after reading all the complaints, will stay away from Kitchen Aid and warn my friends and family about it. It's too bad that Kitchen Aid seems willing to lose good customers by not standing behind their product when there's an obvious health and safety issue.

My Kitchen Aid Mixer is leaking oil into my food. feel unsafe about eating food mixed in the mixer.

They will not work loose after this repair has been done.Indepentant 1 Service. Thankyou. More to come!!!!

I ordered a kitchen aid stand mixer that was advertised on a television special for my wifes birthday on Dec. 28,08. I ordered from a woman named Elenor. I asked for a specific color and was told it was in stock. I asked about shipping and was told the normal shipping was 7 to 10 days. I asked about faster shipping and was quoted 24.99 for shipping in 3 to 5 days. The order was placed on Dec.15th.The product did not arrive and we were leaving town for a week for christmas on dec. 20th., so I made arrangements for a friend to come by each day and put the product in the garage so I could wrap it for her birthday. Long story short- the product never arrived and was never shipped.

I called the customer service line and told them of my dissatisfaction with their service. Initially they said the product was not in stock and I was placed on a waiting list. When I informed them that I had inquired about if the product was available they said it was in stock and it would be send ASAP but they could only eat the cost of shipping. I asked for a supervisor, and spoke with Nicloe.

She again said the product was not in stock- when I said the rep. that transferred me to her said the product was in stock she then basically said the same thing. It would be sendt ASAP without charge for shipping. She also said that I had never paid for enhanced shipping rest assured. I told her I had paid for thisand was quoted $309.00 for the product with the express shipping. She said that wasn't enough and that was the fault of the ordertaker and not mine and to review the tape of the order. I asked to speak to her supervisor. She said his name was Julian but wouldn't give me his last name or phone number, nor would she put me through to him or have him call me back after 3 separate requests.

She said she would refer me to the resolution dept. and I would here from them in 2 to 72 hours, and the product wouldn't be shipped until I talked to them. I asked for their direct line number and she said she3 was only going to send them an e-mail. After a week without hearing from them I called back andf talked to Jasper emp. ID VIS-05. I explained the situation and sasked to talk to his supervisor. He said he was going to contact the resolution dept. I said I had already been that route.

I asked if he would call me when he had talked to someone in the resolution dept. so I could get a name and know when they would call me back. He said he could only give me his employee ID and thats all. Its now been 5 days since I talked to him. They still have my money! They ruined my wifes birthday and apparently this is business as usual with them. They repeatedly refused to allow me to talk to someone senior to a supervisor on the customer service line, or to provide me with the number of the PR department. Can you help me? I am furious as you might expect.

I purchased my mixer about 5+ years ago and haven't had any issues. I have made many batches of dough and cookies. This last December while making a batch of cookies I found little brown drops on the shield and counter. I thought it was vanilla until I tasted it! OIL DOESN'T TASTE GOOD!! I had a good attitude toward this problem, things break down sometimes, until I read all these posts. This is rediculous. An issue like this should be solved. This product will not get any recamendation nor will I buy another. United we stand (no pun intended).

KitchenAid Classic Mixer...I have read a lot of reports dealing with oil leaking from the unit and consumers being told by the company to run the machine periodically to keep the gasket from drying out. The KitchenAid stand-up mixers have a lot of grease in the gear case at the front of the unit. This grease heats up with use and residue from the grease has an oily appearance. There is a gasket inside the front of the unit that could leak if the 5 screws loosen up under the chrome ring on the bottom front of the appliance motor head. This is the ring that en-circles the down attachment shaft.

To permanently correct this problem, the top of the unit should be removed and some of the (over abundance) of grease should be taken out. The gasket should be replaced with a new one and a little silicone gasket adhesive applied to both sides of that gasket. On reassembly the housing body screws need to be securely tightened. This should take care of the oily residue leak when the appliance heats up during use. You may go to Sears.com and in the parts page there enter your appliance model number. They have a complete breakdown of the gear case picture so you can familiarize with what it looks like. If you are not mechanically inclined to do this yourself, let your small appliance repair person know about this. There seems to be a lot of machines getting tossed because of this problem that is relatively simple to fix.

From our less than five year KitchenAid mixer, oil has been leaking from the attachment area. The oil is much more than just a few drips of oil. It is now more than I am comfortable cooking with. My husband and I spent what we considered to be a lot of money with the expectation of the mixer working for decades.

Some follow up information on the complaint I filed with Consumer Affairs on December 17,2008 concerning our Kitchen Aid stand mixer. We were informed by Kitchen Aid customer service that we must run the mixer 2-3 minutes each week to prevent oil from leaking. We went to Target and Kohls department stores and looked at thier Kitchen Aid display models. The display models are leaking oil. According to Kitchen Aid these mixers must be defective because they have not been run 2-3 minutes each week.

This is intended for all of the owners of Kitchenaid 575 watts Professional 6 model mixer who are having issues with their mixers mixing on only the highest speed. I had the same issue, but I was able to easily resolve the issue by reseating the Hall Effect sensor (part # 9703312). The only thing you need is a phillips head screw driver to remove 5 screws from the gearcase housing. Find the Halls sensor and make sure that is securely attached to the control board. In my case the sensor was not snugly connected to the control board--it probably came loose over time from the vibrations of the mixer.

So, make sure that the Hall Effect Sensor is securely attached to the control board. If this doesn't fix the problem, make sure that the sensor is properly oriented to the control board. The control board has three tiny prongs which the sensor attaches to. However, the sensor can be attached facing up or down. If you are uncertain, try it both ways. I was able to find the correct orientation through a little trial and error, but my mixer works like new. All in all, it took me about 10 minutes to fix my mixer by simply reseating the sensor. My guess is that this will probably fix the problem. If not, the Hall Effect sensor costs about $10 to replace.

Good luck and happy mixing.

We bought a KitchenAid stand mixer 3 years ago. It remained in the unopened box until last year, when we moved to a bigger house with more counter space. When we started using it, it lasted all of 6 months before the speed contol started acting up, with the mixer cutting out on some speeds and working on others. Now it won't work on any other setting except high, and even then only sporadically.

When I called KitchenAid, the mis-named 'Customer Satisfaction Center' person I spoke with could only offer the phone number of the nearest service center, which is 3 hours drive distant. After reading online on Consumeraffairs.com of the travails of fellow KitchenAid mixer owners, and experiencing the lousy quality and customer experience first hand, I will never buy another KitchenAid appliance.

My KitchenAid Artisan mixer is leaking oil and sometimes this drips into the food being prepared. I have followed the suggested fix for this problem which is to run the mixer every week when not in use. I did that for about a year and I still have oil leaking.

I paid a premium price (about $300) to get the best mixer that is advertised to last a lifetime. My old Sunbeam mixer lasted for about 30 years and never leaked oil. The KitchenAid was suppose to be the best but it isn't working that way. I will need to purchase another mixer to be sure my food that is mixed does not have oil in it. After reading all the people with similar complaints about KitchenAid, I think someone should hold the maufacturer responsible for this expensive product.

Mixer capacity misrepresented - Professional Series advertised at 14 cups of flour capacity but can barely handle 6 without overheating and stopping. Piece of junk.

When I pulled the mixer out of the cupboard to make this year's holiday cookies, I found an oil leak under it. I didn't think anything of it, supposing that something must have spilled. Later after mixing a couple of batches, I noticed that there was something brown dripping from the metal collar above. Sure enough, it was oil. I did a search and this site came up. I am outraged as well. Probably about 5 years ago, my mother, proud owner of a 30 yr old Kitchenaid mixer, bought me a Kitchenaid Classic.

After reading all the posts, I realized that I would have no luck with the KA customer service ctr, but will try anyway in the morning. They need to hear from all of us. Also, I find it absurd that we are suppose to run the product so frequently. I do not use the mixer often, only a few times a year. I will go back to my little Sunbeam handheld mixer that has held up for 15.5 years. I just got off the phone with my mom warning her to stop buying the Kitchenaid mixer as wedding gifts. She was very sad to hear that the product no longer stands for the quality it represents. She will stop buying the mixer.

I paid a lot of money for the mixer, and of course the warranty is no longer in effect. I a very engry about this because when I bought the Kitchenaid, I thouught I was buying a quality product. They certainly charge for a quality product, but they don't deliver one. There is no place in my town that will repair it, and I have a feeling the repairs would cost more that the mixer is worth.

When I bought the Mixer, I purchased 3 extra bowls, the ice cream maker, and the food grinder attachment. What do I do now? I think Kitchanaid should stand my their product. Hobart used to make these stand mixers, but I think they probably don't make them any more. I want my money back!

In fact,it took him 5 mins. to even find my mixer on their computer.After telling him i wanted to lodge a formal complaint about this,i asked him where i would go to have it looked at. He told me Victoria or Kelowna.I live 10 mins. from downtown Vancouver,and i have to take a 4 hr. ferry ride costing 90.00 to get on the ferry or drive 6 hours to Kelowna which is a small town in the interior of B.C??? Those are the only places he could give me.Considering this is such a common problem there must be something i can do.

I have no idea what to do now.Do i take it to someone who is not acredited and risk them breaking it worse or just throw it out??I paid 300.00 for it.I've heard that some of the people who have managed to fix theirs have spent about 100.00 to fix theirs.

I bought Artisan Stand Mixer made by KitchenAid, pink colour (their Cook for the Cure campaign). Brought it home, turned on - it sqeaked like rusted weel, but was doing the job. I used it sparingly, however, after two years it failed - the motor could not turn the attachment.

Contacted the company, asked if there was no known defects, or problematic lots/recalls - no response.

Wrote a letter to the officer in charge of Brand development - received a recorded message on my phone Go and fix your mixer. Wrote another letter to brand development officer - it came back with an inscription: no such a person at this address. Went on the Internet, found that the brand was totally dead - I was one of the loosers who was fooled by the previous reputation of the company, $500 Canadian donated to corporate crooks.

We purchased a new KitchenAid stand mixer about 4 years ago. The machine has less then 2 hours of run time on it.We called the KitchenAid service center and asked them why it was leaking oil. We were told by custumer service that we must run the mixer 2-3 minutes every week or it will start to leak oil. We have read the manual that came with the mixer and no where does it tell us that we must run the mixer each week or it will leak oil.KitchenAid appears to have a problem with these mixers and they seem to be unwilling to stand behind a defective product.

At this point I do not want to put any money into the repair of this mixer. Reading the reviews from other owners, it seems like a on going problem even after repairs are made.

After 5 to 10 uses of our new mixer, it only works on the fastest speed. It is virtually new, but past the warranty period.

Kitchen aid mixer Well add me to the list of people with leaking oil. I was shocked to see this brown gunk leaking when I was making a cake. After looking in the phone book there is not even any repair places in the area I live in so I'm not sure what to do next.

This stand mixer is a piece of c#@p!! We've hardly used it and now the mixer won't turn. I suspect plastic gears inside have failed, and we're now past the 1 year warranty period. For an iconic product, I couldn't be more disappointed. Whirlpool and Kitchenaid should be ashamed of themselves.

I bought a kitchen aid mixer and used it approximately 6 times and the mixer stopped mixing and started to smell like something was burning.

My mom bought me a Kitchenaid classic ultraplus stand mixer for my housewarming gift last year. I love to bake and after reading reviews at online stores I was looking forward to 20+ years with my Kitchenaid. No such luck, if only I had visited this website first. Now, just 14 months after purchasing the product (note: I didn't actually use the mixer for the first time until after I moved into my new place in Jan 2008) my mixer has DIED! It just will not cut on...I was mixing a pie filling for Thanksgiving and had turned off the mixer to add in the eggs and my KitchenAid would not turn back on. I referred to the manual for troubleshooting and as instructed waited over 30 mins for the mixer to "cool down" (mind you, the mixer was not hot, but I figured waiting a half hour couldn't hurt). It finally turned on and I was able to finish the pie.

After reading the horror stories on this website, I'm resigned to the fact that KitchenAid stand mixers (while once were a quality product) are now just a piece of JUNK! I probably won't waste my time, money, or gas going to get it repaired after reading other complaints, but I DEFINITELY WILL NOT EVER BUY ANOTHER KITCHENAID PRODUCT (mixer, blender, knives, measuring cups or otherwise) EVER AGAIN. AND I PLAN TO TELL EVERYONE I KNOW ABOUT THIS CATASTROPHE AND POOR CUSTOMER SERVICE AS WELL.

After using this mixer for x-mas cookies for the last 6 yrs the mixer is leaking oil- after paying 300+ for a quality machine not to mention the attachments- this is extremly frustrating.

Loss of the value of the mixer and the attachments that go with it. THis mixer is marketed as a mixer that will last!

My Professional series stand mixer just went out after 18 months. I only paid $279.99 at Costco so I am one of the lucky. It suddenly stoppped while mixing a light weight icing and now will only mix at an insanely high speed. I called Costco and fortunately they will refund my money even though I purchased it 18 months ago.

When I read this website, I was appalled at the number of victims who experienced the same problem with their Kitchen Aid mixer. I wish they could all get their money back. I will let Kitchen Aid know about their mixer -- I, like others thought I was buying one of the best on the market It looks like I'm off to Walmart for a cheap stand mixer!

I received a Kithcen Aid mixer in 2004 and use it about 6 times a year, lately, more often. It started leaking oil and now am afraid to use for fear of contaminating whatever I am making. It sounds like I'm not the only one with this problem and would like to see Kitchen Aid stand by their product! There is no reason to buy products from companies if they are not willing to provide adequate customer support.

We recived a KitchenAid 6QT stand mixer as a gift. It was the next step up from the one that we had purchased for 300 dollars. Because we make a lot of bread and use the mixer to knead the dough this mixer was going to be the bees knees. Boy were we wrong... There is a break-in period before kneading the bread dough. So we went from break in to just break. It started making a weird noise but he it was a new machine a heavy duty 6qt KitchenAid. It will last as long as my 80 year old grandmothers had. The worm gear started to crap with-in 2 years and oil or was it grease was leaking and after babying it, just mixing some light things it really went with a bang.

I started to replace parts myself because the warrenty, of course, was no good. Finding the parts was a all day afair. KitchenAid doesent make the parts Whirlpool does But they transfere you to kitchenaid and back and forth. I got the parts finally. There not original but the size matched up. Not knowing when the worm gear went it cracked the housing that holds it all together. Now i have to start all over again with the part thing.

What ever happen to standing by a product. This should not happen to a American product where is the pride and quallity that we once had. The CEOs of Kitchenaid should be ashamed and held responsible for all the bad products they put out. I am not sure if it is going to be worth fixing. will the new parts work. Doubt it...

Even tho we were givin this product as a gift, we had bought a KitchenAid before this for 300 dollars plus several attachments.That one was handed down to our daughter. Now we are spending money on repair parts that I'll bet you will not work right! Not sure it will be worth it. I should just get my mony back for the parts i bought.

We have a 5 y/o KA Ultra mixer that is spewing oil! A week ago, on 11/1/2008 my husband call the KA service center to question why it was happening. The very cordial customer service rep told DH asked if the mixer is used several times a week. NO, was his reply. Well, she said, if you don't frequently use the machine, YOU MUST run it for a few minutes every week! She then asked DH if it was convenient for him to turn on the mixer so she could HEAR how it sounded - it was, so he did. DO NOT RUN THE MIXER she said! She the proceeded to give him the name/number/location of the nearest service center! THIS IS ABSURD! Nowhere in the manual does is tell you that in order to keep the mixer in good condition, you must run it weekly!!

Immediately my DH emailed KA using the contact us section of their website and in detail explained the situation and his thought. NO RESPONSE! So, this past Friday - I pasted a copy of his original query into another contact us page and sent it along as a second request - STILL NO RESPONSE! On Saturday - one week after his innitial contact w/KA. I decided to type the query Why is my Kitchen Aid Ultra Stand Mixer leaking oil? directly into the SEARCH box on the computer.
This has been going on for YEARS! KITCHEN AID -- SHAME ON YOU!

I bought a professional KitchenAid mixer, model #KP26M1XMR in Dec. 2003. Not long after the one year warranty expired, the motor burned out during normal use. The KA service rep admitted there had been a lot of problems with motors and arranged for a replacement.

After three years of use, this motor has malfunctioned. It suddenly began mixing at an insanely high speed and that is now its only speed. After approximately 30 seconds of this out of control mixing, the motor stops entirely. I have bought many of the additional attachments thinking that I was making a lifetime investment. Instead, I am faced with an expensive repair or new purchase.

Having spent so much on the mixer and all the add-ons, I feel trapped into fixing it, although I would be happier at this point to ditch it and buy a Viking. I spent over $400 for the mixer and several hundred dollars on additional attachments (e.g., pasta maker, slicer, food grinder) which are worthless since the mixer no longer works.

My Kitchenaid mixer started leaking oil around the collar this summer. I tried calling the 800 number but was told it was not in service anymore. I have tried to contact the company with no luck. I love my mixer, and have had it for about 4 years. Now it is leaking oil everytime I use it!

My faith in the Kitchenaid products has been shot, I'm afraid to buy another one as it seems like the company does not care about their consumers, just making crap products. When you spend so much money it just makes you sick to find out it is a lemon!! They say that there hasn't been a recall because not enough complaints have been made, I think we all need to get all the phone and complain!

I purchased the 6qt professional stand mixer and used it approx. 10-15 times in the last 2 yrs. The price was $499. The mixer will not work except for approx. 10 seconds of very high speed and then it cuts off. My previous mixer was a kitchen aid and I had it for 20 years with no problem. This new mixer is a piece of junk and the beaters are just as bad.

The hardship is spending all that money for a piece of junk and having the company turn away from you. Unfortunately, Kitchenaid has frauded us into their previous good name and quality products. Their senior management and Board of Directors should be made to use this junk and then sent to jail for defrauding the American public. This is a crime.

I too had a Kitchenaid Artisan Mixer that blew out the gears in less than a year! I use the Grain Grinder and make my own bread. Well, that machine is not suited to turn the Grain Grinder they make! I too had oil with metal filing coming out of the machine! It finally just died on me, the gears were shot.

When I brought it back to the store where I bought it they said it was out of the year protection and I refused to accept that! I was prepared to stay in the store until they gave me the 1-800 number of the factory rep in Michigan. She said they would exchange a new one for me. I told her I wanted up up grade to the heavy duty model and that is what we settled on. I had to pay 94 bucks for that upgrade. I will give it one more chance. Only one more!

I've had my Kitchen Aid for several years - just in the past few months it's started leaking oil from the top and it gets into whatever I'm mixing. Help!

I am furious. You think you are buying a quality product but find out it's junk. Never again! If I don't get a refund this will be my last Kitchen Aid appliance.

I had a hard time finding a repair shop and had to carry the machine through a very large mall to the only shop there was. The company gave no consideration that getting to the shop should be convenient for the consumer-at least maybe a store front shop you could drive up to. What a ridiculous place, a huge mall.

My 1 year old Artisan Stand Mixer blew up with a bang and fire sprayed out the bottom when I mixed 3 egg whites last week. Like the rest, I missed the 1 year warranty and had to pay $96.00 for the repair. I am furious. You think you are buying a quality product but find out it's junk. Never again! If I don't get a refund this will be my last Kitchen Aid appliance. Gone are my hopes to add the pasta maker etc.

I had a hard time finding a repair shop and had to carry the machine through a very large mall to the only shop there was. The company gave no consideration that getting to the shop should be convenient for the consumer-at least maybe a store front shop you could drive up to. What a ridiculous place, a huge mall.

My 1 year old Artisan Stand Mixer blew up with a bang and fire sprayed out the bottom when I mixed 3 egg whites last week. Like the rest, I missed the 1 year warranty and had to pay $96.00 for the repair. I am furious. You think you are buying a quality product but find out it's junk. Never agian!

If I don't get a refund this will be my last Kitchen Aid appliance. Gone are my hopes to add the pasta maker etc. I had a hard time finding a repair shop and had to carry the machine through a very large mall to the only shop there was. The company gave no consideration that getting to the shop should be convenient for the consumer-at least maybe a store front shop you could drive up to. What a ridiculous place, a huge mall.

I already replaced three 6 quart KitchenAid mixers and on the 3rd one I changed the gear 3 times already. The last gear lasted only 3 months. Its always same problem, the worm gear. They say that the mixer can mix up to 14 cups, but it can barely mix 7. Also the oil leakes into the dough while mixing.

I do not recommend you to buy the KitchenAid mixer. When I get a chance, I want to change to a better product/company.

I have had this mixer 4 years and now it is leaking oil into the mixing bowl area. there are dozens of complaints at this site with the same problem. KitchenAid should be held responsible for this problem as this is not a inexpensive piece of equipment. There must be grounds for a class action suit as there are plenty of people with problems with this product.

We received our Kitchenaid Artisan 150 stand up mixer as a wedding present 4 years ago. The machine was used at Christmas time for cookies and maybe two to five other times per year. About 6 months ago the machine started acting up and we could no longer go above the stir speed, and even at that speed it sounded pained. The machine still stirs, but that is it.

We called Kitchenaid and were told we had a one year warranty when we purchased it and that, since we were past our one-year, we needed to call a Kitchenaid repair center to get it repaired. I have several other household appliances that have 5-yr or longer warranties and was shocked to find the legendary Kitchenaid stand-up mixer's was so short. For a $400 mixer, I'd expect the company to stand by its product for at least 5 years.

Anyway, we were quoted $129 by the local, independent Kitchenaid service center. This is a third of retail price for a machine that will likely go down again... why pay so much to fix something that is poorly designed if it will still be poorly designed? We haven't decided to repair it yet or to buy another brand. It is frustrating to have something so expensive and with such a strong reputation break down. I don't understand the change in quality. My mother and mother-in-law still have their original Kitchenaid mixers from their weddings. Somehow the quality has dropped dramatically without even an apology from customer service.

My KitchenAide stand mixer is leaking oil. The mixer started leaking the 3rd time it was used. At first I thought that I had gotten something on the mixer but I got a paper towel to remove it and I smelled of the towel and it was oil. I started the mixer again and the oil came running out again.

I have been trying to find someone to work on my mixer but no one wants to work on it. That is how I found this sight. I am still trying to find a repairman. After reading all of the comments, I guess I had better be looking for a new mixer. I am getting sick of having this done to me without being kissed first.

I am disabled and do not have money to throw away. With this many of the machines doing the same thing, there should be a recall and the mixers fixed for free(Shipping and all).

I purchased a Kitchenaid Professional 5 Stand Mixer 3 years ago for $450+. It is Model KSM50PER Serial WP5102729. My purpose was for a heavy duty mixer primarily used during the holidays for large cookie dough batches, whipping meringues and stablized whipping cream. It came with a bread hook and a paddle in addition to the whip. Although the literature claimed the mixer was capable of mixing yeast breads and pasta doughs, it's use has not been for heavy doughs, just lengthy times for air-induction whipping. The motor started slowing down and then speeding up again sounding like it was overloaded. Now it has failed totally while I was whipping stablized cream for a trifle.

So, I started looking on the internet for a service center and found all the dismal reports from other consumers about the poor quality authorized service centers (but expensive!!)encountered while trying to have a mixer repaired. And even then, the appliances are likely to fail again due to poor engineering by Kitchenaid. My first Kitchenaid lasted 35 years and was less than $100. I will not be purchasing any more Kitchenaid appliances. In the past, Kithcenaid was synonomous with quality - but no more. BE WISE AND BUY SOMETHING ELSE! I am out the $450, but I will not be victimized a second time. Shame on Kitchenaid.

My kitchenaid blender which I have had about 6 years but rarely used, model#KSB3WH3. THE RUBBER device on the top of the blender base (machine) totally failed on me while blending.

The blender was expensive and I wanted to purchase a blender which would last especially since use was at a minimum. Now I will have to find a replacement part, hopefully, or replace the blender.

Below is the letter I wrote to the Personal Edge on the repair (the attempt) of my two year old Kitchen Aid mixers.

Dear Personal Edge I would strongly recommend you looking into the job qualification and competence of one of your Repair Centers located in the Erin Mills Town center, Mississauga, Ontario, Canada. Being Kitchen Aid's designated repair/maintenance rep., they simply could not repair the two(2) - two year old Kitchen Aid Mixers.

What's worse was the store manager lied to my wife twice claiming the mixer was perfectly fixed. Twice ! we returned to the store to pick up only found out the Mixer not only just ceased functioning, now it actually generates smoke and sparks when plugged in. Despite the emotional eruption and disppointment, we took the machine back and is considering whether sending it to your other locations thinking maybe this time we'll have better luck, or, just simply put it out in the front lawn as recyclable garbage. This email will also go to Kitchen Aids' customer care. Regards,

I used my mixer 5 times in 3 years for about 15 minutes each time and now the speed control will work in only low and hi there should be a recall on this part but apparantly not.

My KitchenAid Stand Mixer Model KSM 90 WH broke down. The motor continued running, but failed to rotate the beater. The appliance is 2-3 years old.

We called KitchenAid who told us that there are only 3 authorised repair centers in all Florida, none near us. They said they would supply a carton for shipping the appliance to them at a cost of $32 and return to us, after repair (for an unknown charge). We enquired of a number of local unauthorised repair services, and quickly found out that none were willing to repair our KitchenAid appliance. We have concluded we don't wish to throw away more money on such a faulty appliance, and are determined NEVER to buy another KitchenAid appliance.

I bought a mixer on November 2006 and last month I bought an attachment which did not stay in place. I took my machine to the repair shop and they told me that the machine was factory defective, that the screw where the attachments go was off.

I contacted Kitchen Aid customer service and talked to the front line employee and the supervisor who told me that I was out of luck, even if it was factory problem, since the machine was over one year old. They were not willing to do anything about it so basically I have this expensive machine that I can only use for mixing.

I have spent $400 dolars for a bulky mixer with not many uses.

Kitchenaid Hand Held Mixer. Blades came apart and broke after 6 uses.

None...thank goodness I was finished with my baking!

Yet another health hazard! My KitchenAid mixer is leaking like the Valdez--but not in Prince William sound. It is leaking in my baked goods! What is this company thinking? I feel like catering an executive lunch for the folks in the highchairs at KitchenAid. Let them get exposed to carcinogens (cancer-causing). I would like to see a class-action suit against KitchenAid for their lack of acknowledgment of the problem--and correction thereof.

I MAY HAVE GOTTEN CANCER from eating baked goods having been tainted with oils leaking from this mixer.

My husband purchased a KitchenAid Classic stand mixer for me for Christmas five years ago. I had wanted one for a long time, and I was delighted to have this top quality machine in my kitchen. For the first four years it was used quite moderately, the only problem being the breaking of on/off plastic cover cover for the knob. I wasn't too upset about that, but when I started taking a bread baking class and began using my KitchenAid to mix the dough, the metal band around the top of the mixer (below the name) fell off into my dough on my first attempt at kneading. Then when I tried to remove the stainless bowl to clean it, the kneading action had wedged it so tightly that I had to call my husband to help me release it. I e-mailed KitchenAid and had a back and forth conversation with Ian who quoted the company policy of not offering any help beyond the one year period. I am so disappointed in this machine, and I really don't want to have to buy a new one. If I have to purchase another mixer it will never be a KitchenAid.

There has been no economic damage yet. that will happen if I have to buy a new machine!

We purchased our KitchenAid Stand Mixer in 2004. We chose the more expensive KitchenAid brand because of the general consensus that it was the 'Best' on the market and would last you a lifetime. While my wife was working we only used the KitchenAid 3 to 4 times per year, but since November 2007 it has been used more often. Well, in mid January, 2008, while the KitchenAid was being used, it started to leak oil from various places around the motor head; and oil dripped into the mixing bowl from the beater shaft. We called KitchenAid's Consumer Interaction Center 1-800-461-5681. After explaining we had an oil leak we were informed that we had to take the machine to one of KitchenAid's service centers to have it repaired; we were given a local service center telephone number. When we took the KitchenAid to the service center we were informed that this type of oil leak is 'common' especially when the machine has not been used very frequently. We were advised that the motor head gasket dries out when the machine is not used very often, and then subsequently leaks oil. We were advised that it was necessary to run the machine every few months even if not using it to cook with, simply to prevent this motor head gasket from drying out. We were given an initial estimate of $90 to repair this leaking gasket.

We asked for a final estimate, so 3 days later we received a call stating it would cost $116 plus applicable taxes to repair the KitchenAid for a total of $130. We would then get our KitchenAid back in another 2 weeks. Obviously, we were not pleased with the bill of $130--especially for replacing an original fitted faulty gasket. (Gaskets are designed to seal irrespective of usage rates.) We again called the KitchenAid Consumer Center 1-800-461-5681 and were informed we need to contact the Canadian Service Center at 1-800-807-6777 to see if there had been a product recall to fix this known problem. We called and were promptly told there was not a recall for replacing this gasket as it was not a repetitive problem.

We then inquired if they had visited Consumeraffairs.com as there were many reports of similar KitchenAid Stand Mixer failures. The answer we got was that this site was not a reliable source for reporting product failures and rather arrogantly continued to state that if there was a product quality problem, KitchenAid would address it. We were then abruptly told my only option was to have the machine repaired; end of story! As you can imagine we will never purchase another KitchenAid product and will refer anybody we know who is going to do so to log into Consumeraffairs.com first.

The repair of the originally fitted faulty gasket will cost us $130, which is a third of the original purchase price of the KitchenAid; and we would be without the machine for at least 3 to 4 weeks.

Approximately ONE month after the generous one year warranty on my $300 kitchenaid mixer expired, it has stopped working. Since purchased, I have used it about 10 times. This most recent time, I was mixing pudding! The mixer works for about 10 seconds then fails, if I switch the speed it will start to work again for approx. 10 seconds and quits again. I e-mailed kitchenaid to ask if this was a common problem or something that could be fixed, and all they offered me was Our records show the warranty has expired on your mixer, if you can prove otherwise please provide us with a receipt to prove so, otherwise, your out of luck (well I added that last part but that's basically what I was left with). I purchased a Kitchenaid over a sunbeam which was half the price because I was under the impression that Kitchenaid was THE BEST. I will never purchase another kitchenaid product and I will make sure that every single person I know hears of my story.

I paid $300 for this machine 13 months ago. I am no millionaire, this was a huge investment for me, I had to convince my husband that this was worth half a weeks salary. I thought I was buying the best. So now I am out $300, and maybe more if I am forced to have it fixed since I refuse to have a $300 investment go to waste after hardly a year, even if at my own expense and without the help of kitchenaid.

My one-year old Kitchenaid Classic mixer's motor burned out today. This is my fourth machine in 32 years. The first machine lasted 25. My last machine was returned to the company after one month due to a defective motor. The quality of this product has declined significantly. I will be buying a new mixer, but it certainly will not be Kitchenaid.

Kitchen Aid stand mixer--yes, another oil leaker. Is it just me, or do most things built in the USA leak oil? I will not say the company name, but that company's motorcycles are known to leak oil, also.

I cannot even find a manual to help me repair the mixer. I usually try to fix things myself.

Our three year old KitchenAid Pro 5 Mixer, model KSM50PWH, stopped working. We use it about once a month. Repairs will cost over $100. The total cost of ownership would then be $450, and we would have used it 30-40 times. That's about $12-$15 per use. No more KitchenAid products for me!

Wasted $350 on poor quality equipment.

My KitchenAid mixer has been leaking oil from the motor area for over a month now. It literally drips whenever it's in use. After reading all of the complaints, it sounds like KitchenAid needs to recall a bunch of them. I contacted them and was told it was not under the warranty and I could drive over an hour to have it repaired. I am frustrated!

My kitchen aid mixer is 4 years old and has only been used 3 times at Christmas until this year. When I started to bake this year, oil started to leak from the motor. Of course the cake was no good. I then started to look around for getting it fixed. The cost of repairs is not worth it. Considering what you pay for the quality of kitchen aid, you would think with all the complaints of this problem the company would make good for their poor quality of parts.

I now cannot use an almost new machine.

They seem to want to cover it with the warranty; but since I don't have the receipt I have two options, have them send a refurbished model - or try to get the store to get me a receipt and they'll send a brand new replacement. Currently I am waiting to see if the store can help with the receipt. I will only be satisfied with a brand new replacement; but either way a brand that boasts it's high quality and reputation should not have such elementary problems. I will be looking at other brands in the future. I love the episode of How It's Made when they said something like It only takes a few hours to make the mixer, but it's built to last a lifetime. Whose lifetime are we talking about?

I purchased an Artisan Kitchen Aide standing mixer and used it only three times and the gears are stripped and it now makes a grinding noise. I am afraid to use it! I did a check on the internet and was shocked to find countless complaints about the mixers with the same (and more) problem. Plastic gears that melt and strip (as mine has done) and leaking oil! I am angry as I feel I have been taken in by a name and promises of high performance. I read countless complaints of being charged $89.00 for a plastic gear replacement (just the part, labor not included) which will only break yet again. I am really disappointed in the company for selling a product they are well aware is defective. I am not going to allow them one second of my time to put me through what others have reported online. We will look for a honest company with true professional standards that can supply us with a mixer that deserves our hard-earned money.

There been a number of complaints. But nobody seen to be responding.

My 12-cup heavy duty KitchenAid stand mixer jammed while kneading a batch of bread dough. Now the motor clunks and doesn't work. It's bad enough that a quality appliance fails, but the lack of service availability is unreal. I live in Milwaukee, a large city, but KitchenAid cannot recommend a local repair shop. And the local repair shops that I've called will not touch KitchenAid mixers. So, I have to take it to Madison (over an hour drive) or ship it, and that's a lot of money. Or maybe I should just replace it?

We bought a Kitchen Aid blender a couple of years ago (with a screw-on lid), model number ksb5wh. It is of good quality except for the rubber seal rings which prevent spillage when the blender is running. Those rings have broken, preventing us from using the blender without massive spillage. When we contacted the company they said they would not provide replacement rings for blenders and that we would have to purchase an entirely new model. We feel we have been cheated by the company into purchasing a new model because they refuse to provide simple repair parts to the one we already own.

I was just checking the web to see about our unit leaking oil. Your site was the first one I looked at and that was enough. Is there a recall on these kitchen aid mixers or what? Its a joke if there isn't. As like so many we barely use the mixer.

A person spends extra money thinking that they are getting a better product. NOT with Kitchen Aid Mixer, KSM150. We use our mixer 2-3 times a year to make cakes and candy for the grandkids. This Nov., 2007, we had to throw away a cake because OIL leaked from the motor. The cost of parts are extremely high, and if I can not repair it, how much will labor cost ? I am extremely dissatisfied with this Kitchen Aid Mixer.

We have loss of baking supplies, loss of time and effort, cost of new mixer.

To my disappointment within two years my KitchenAid mixer started leaking motor oil. I was told it was due to lack of use!

I use my mixer at least once a week. I didn't realize that I had to run it everyday. If that is the case that it should be clearly marked in the booklet or on the box BEFORE you purchase it.

I now have read the complaint reviews about KitchenAid and to my dismay several other people have had the same problem. Sounds like an unhealthy defect to me.

My KitchenAid Mixer Model #KSM150PSCV was purchased on 5/1/04. It was given to me as a gift from my husband after moving into our dream home. I have always wanted a KitchenAid Artisian Mixer and he surprised me with one to match my granite counter tops. Recently, I was making a pound cake and noticed dark dropping in the batter. At first I thought I had spattered vanilla extract but realized that I had not even added the extract.

I stopped the motor, smell and tasted the dark substance. It was motor oil!

Of course, the cake was ruined. I got out my warrenty, called a KitchenAid representative and was informed first that the oil was harmless. They informed me that they could not replace the mixer and informed me that they had no service center in the Atlanta area. I could return it to them. They would send me a box to pack it in. After their evaluation, I must choose to either let them repair it...it could be $30, it could $100...if I chose to let them repair it, they would not charge me for a diagnostic fee. If I didn't want to have it repaired, they would charge me the diagnostic fee and shipping fee to return the unit.

Now if I didn't want to return it, they told me they could sell me a reconditioned unit for a certain price. I could not believe the audacitity...knowing that if I didn't want to pay for the return if it cost more than I thought was appropriate for repair, they would sell me a reconditioned mixer...I guess maybe my very own!!!

I bought the mixer to use only when the holidays come around. I never even made a batch of cookies in it. I used it about 20 times and it disintegrated on me. I took it to a regular repair center to be fixed and they showed me that the bushing had shattered and the shaft was bent. When I sent it back to the company for repairs, they said it wasn’t under warranty any more as I didn't drive 6 hours to one of their repair centers.

I asked for a letter of explanation of what exactly what caused it to disintegrate and they said they couldn’t do that. I am a 73-year-old woman and once the mixer came and was put on the counter, it was never moved. It was a heavy-duty 6 qt. mixer used only for light mixing.

I bought a kitchenaid stand mixer online from Kohl's in Jan. 2003. The mixer has only been used maybe four times a year and leaks oil. I was told it leaks from standing from a Kithenaid rep. when I called with concerns. My Mom and Daughter-in-law both have mixers. My Mom has not used hers for a couple of years because of health reasons and hers does not leak and neither does my Daughter-in-laws and she uses her very seldom.

Seems to me that some of these mixers have a faulty seal and should have a recall. Instead I was told to take it to a repair place 70 miles away. I bought the Kitchenaid because I thought it was suppose to be the best mixer on the markest. My model is ksm150psbu.

only to find the service center was closed. I called KA and was told there was no place in the Houston area (the 4th largest city in the U.S,) that services the KA and that I would have to send it to Michigan, at a cost of $35.

I sent it and, after a months wait, was told it would cost about $125 to repair. We decided not to repair and then were told that we would have to pay $25 for an evaluation fee.

It appears that all KA is concerned about is making money and forget about customer service. We will not purchase any KA products and will tell everyone we can not to buy one.

BTW, we just purchased a Viking mixer!