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KitchenAid Mixers

carol of new kensington, PA June 21, 2009

the kitchaid pro 600 mixer this is the 3rd one I have had to send back to kitchaid the weight of the dough pulls the acuator the thing that holds the beats in down out of the base Kitchenaid customer service was decent replacing it the first time then got an attitude when I had to resend it back now this is the 3rd mixer from them and the same damn thing they need to put a screw in to hold the mechanics in like they do on there smaller mixers.

Brenda of Jasper, IN June 19, 2009

Like so many others, my Kitchen Aid Professional 600 has failed while mixing a single batch of brioche dough. This is the 2nd machine that ha failed. Having heard so much about lousy response from the company, I'll go back to Bed, Bath and Beyond and see if they will return this lemon for me, and I'll buy a better product.

Janice of Whitmore Lake, MI June 10, 2009

I bought a Kitchen Aid Artisan mixer about 3 years ago. It leaks oil out of the mixer and into the bowl.

stacy of fort Mill, SC May 14, 2009

Bought the Proline 600 series SPECIFICALLY because it says it makes bread. Within 2 weeks my first unit burned out even though I was using it within product guidelines. They sent me another one with few questions asked. Take II The second mixer suffered the fate of the first w/in several uses of bread making (5 cups white/2 cups wheat using a TIMER so as not to overwork it.) Take III The 3rd mixer has the new and improved METAL gear housing case unlike the first two. I bake bread about 5 times (no more) a week and make cookies about every 5 days. I haven't used the product for pasta making yet although I have the attachmets. It worked so well for 2 months that even called customer service to let them know. It hadn't overheated and it hadn't sounded like it was working hard even once. Take IV while making a pound cake (first use of the day) the gears started clicking. They are slipping! My machine had 3 cups white sugar and 2 sticks of butter mixing at speed 4 four 30 seconds. I called customer service and they hemmed and hawed about replacing it under warranty as per the warranty. They asked how many children I have since I bake up to ten (1.5 lbs loaves of bread a week. Finally, they tell me I can have a new machine just this once more. I can hardly wait for take V! I will never buy another Kitchenaide. I've had to baby these machines more than a newborn. I only bought it because it advertises that it mixes up to 12 cups of white flower and 8 cups of wh wheat. (I've never come close to that amount) I feel scammed because I don't need this product if IT can't knead flour. The 6 qt, especially is OVERKILL for most uses: like the pound cake I'm trying to mix today. If Take IV doesn't "take" I may be left with a 400 Hunk of Junk on the counter.

Karen of Houston, TX May 19, 2009

Like another person who posted, I had been using my mother in law's very old Sunbeam stand mixer & although it had a broken beater, it still worked. After 25 years of marriage, my husband treated me to a lovely Kitchenaid Professional 600 stand mixer. It is barely two years old but since day 1, it had been spewing grey "stuff" into whatever was in its bowl! At first I thought: it's new. It'll work itself out. No way!

Today I was making white icing for my mom's birthday cake and there's that "grey stuff" again. Looking at your site, I see other people's posting about oil leaking. Of course the Kithenaid website is being uncooperative and not helpful! Just for reference, our now 10-year old Kitchenaid () dishwasher was a "lemon," too...has had problems with parts breaking, falling off and failing. (Our former cheap builder-grade GE dishwasher never did that!) The nice Kitchenaid blender we bought lost its metal handle shortly after we purchased it! What's going on, Kitchenaid?? VERY disappointed is putting it mildly.

Linda of Westminster, CA May 16, 2009

After making and decorating two cakes for an 80th birthday, I decided to look for someplace to have my mixer repaired, as it was leaking oil - again. I found this Web Site and have decided my Kitchen Aid will go in the trash, too. My former Kitchen Aid had "died" several years ago, after a number of years of service. I replaced it with another Kitchen Aid. Now I'm sorry I didn't see about having the old one repaired. I'll be looking for a new, heavy duty mixer.

Nancy of Eatonville, WA May 6, 2009

My Kitchenaid stand mixer stopped working. Upon inspection I discovered that the half inch thick vertical shaft had snapped in two. I sent the mixer to KitchenAid as per their request for inspection and possible repair. They called several weeks later and told me the gears had stripped - probably from too heavy of batter and that in turn caused solid metal vertical shaft to snap. Of course this is ridiculous. I have never put more that 6 or 7 cups of flour in my bread dough and have been making bread for 30 years. If there was a defect in the shaft it could have stipped the gears but not vice-versa. From KitchAid's standpoint if they had admitted to defect in the metal shaft they would have had to pay for it. Futhermore when they called me they refused to give me a detailed account of problem - until I paid. Then they said they could not tell me verbally but written account would be in the return box. I will use this mixer until it breaks and then find a more reliable company.

Jeffery of Hutto, TX May 2, 2009

I purchased a Kitchenaid stand mixer for my wife a couple of Christmases ago. We use it about once a month on average. Just like most of these comments, it started leaking oil while I was making my daughter's birthday cake a while ago. I only lost eggs and butter, on top of the mixer of course. Any talk about a class action lawsuit? I think it's more than appropriate in this case.

Lacy of Grove City , OH April 25, 2009

I was given a kitchenaid mixer by my husband and children for Christmas 3 years ago. It was used very moderately making only icing, cakes and cookies. Really the job a 10 hand mixer could easily handle. This year however I started making bread. This mixer states it has a 4 loaf capacity. After attempting to make 2 loaves of bread the motor completely stopped and will not turn at all. I tried customer service and was very disappointed with the the offer of 30 toward the purchase of a new mixer. And also upset at the guidelines they state I was not following that were not anywhere in the manual. I told them I will be replacing this mixer with a Bosch and will never own another Kitchenaid product. I have no use for mediocre appliances in my kitchen. I will also be sharing my opinion on this mixer with all of my friends.

Paula of Holland, MI April 19, 2009

My Kitchen Aid mixer Classic Plus is less than 10 years old and started leaking oil into the mixing bowl when running. It was one of the last Christmas gifts that my mother gave me and has sentimental value. I thought I would have it for years to come.

I was considering fixing it or getting a new one but now will not after reading so many complaints about this problem. Very disapointing for a mixer that is supposed to be the best.

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