
Nadine of Charlottetown, PE on Jan. 20, 2012
Satisfaction Rating1/5
Absolute -0 rating! I'm on my 4th KitchenAid 4.5-Quart (4.3L) Tilt-Head Stand Mixer, and I am far from happy! My first experience, the motor was smelling and giving out too easily with such little use, and therefore, I returned it! My second experience, I purchased the exact same mixer (same model and serial number), and this one, the head tilt would be in the lock position and it still became able to unlock. I exchanged my second one for the third one which, was falling apart literally on the head tilt at the seams. This obviously does not look good at all to family and friends that we have in and doesn't make me happy, especially being a loyal KitchenAid consumer in my past.
Obviously, at this time, I am now getting technically so "annoyed" with this company that I finally called the 1 800 number and spoke to a KitchenAid rep who asked me to fax in all of my info to KitchenAid in regards to my mixer. I did this the same day. I still have my fax (Evidence) and obviously my reciepts! This rep from KitchenAid told me to track with Puralator the PIN and call when I see that Kitchen Aid had indeed recieved it.
On my fax, I asked if KitchenAid could (please) confirm once they received my fax by calling my landline or faxing my same phone number. I waited all that day, and there was no response from KitchenAid with acknowledging that they did indeed recieve my fax. Now, I am not even comfortable whether KitchenAid (actually) received my fax or not. Obviously, this slows down the whole process altogether!
The next day, I called the 1 800 number again and had the nastiest rep for KitchenAid in my experience. He was not helpful whatsoever and actually hung up on me. Well now, I'm more than disgusted with this rotten customer service, and this puts the icing on the cake, so to speak! I had to call back yet again to KitchenAid and speak now with one of the supervisors!
I finally was made aware that the fax was received. Finally, I got an answer in regards to my fax. My ((NEW)) KitchenAid finally comes to my place today. My husband and my self took pictures of the hole in the box which the (Same Day) guy said was not a big deal. Well, well, when my husband and my self took the so-called new KitchenAid Classic Mixer out of the box today, it was even worse than the mixer I sent back to Kitchen Aid itself. It's the exact same (issue) that I just had back on the 10th day of January 2012.
This mixer is falling apart at the seams in the exact same spot as the previous one I just sent back to KitchenAid itself! What truly has me disgusted on top of all of this is the fact that I asked the first rep from KitchenAid if there was a possibility that a person from the "Assembly Line" could have a good thorough look at my mixer before it comes back to me!?
This rep told me that this was not going to happen, considering that if someone had to go "directly" into my KitchenAid box before sending it, that (KitchenAid) would classify my mixer as actually tampered with. Therefore, she stated, that the mixer came right off the assembly line, and no human being will be able to literally touch my mixer and it would be shipped directly to me instead.
Well again, once we (my husband and my self) opened my KitchenAid mixer this morning, we took pictures of the actual "fingerprints" all over my mixer. How is this possible that there's not supposed to be fingerprints all over my mixer stainless steel bowl, when in fact, this rep told me that no human being could touch my mixer.
My husband and my self we're very careful and added no fingerprints to this bowl. I feel more devalued as a Consumer, and I literally have in my possession today, in my opinion, the exact same mixer as what I sent off to KitchenAid just on the 11th day of January 2012. I am still "stuck" with a mixer that I am not at all happy with!!
From having a mixer that the motor was garbage to another mixer of the head tilt not locking in its position then tobanother mixer which was falling apart and now still have in my possession and that is literally still falling apart again today, would you honestly think I am a happy consumer? Not so much! All I ever wanted in the beginning was a brand-new KitchenAid Mixer and one that I could actually be happy about and show off to my friends and family in my home!
It's not very much to ask for, especially when I am paying the money for it! If you're a consumer looking for a bad motor in an appliance, a locked position which does not work, or even an appliance that is falling apart literally, then you've come to the right place!
No compensation has been shown to me for my "4" truly bad experiences whatsoever! I'm truly disgusted. Thats one guarantee! The brand name (KitchenAid) today does not make me feel safe and/or comfortable any longer! How sad is that! A consumer pays good money for a so-called good brand and has what to show for it, I ask!? You tell me! I am (indeed) yes, looking for an excellent KitchenAid Mixer, and I know I should be compensated for all of the ** I had endured in this lengthy process of truly (bad) experiences with KitchenAid.
I would very much appreciate hearing back from an attorney! Thank you very much! I have tried 4 times to have faith in this company. Obviously, this is getting me nowhere!