KitchenAid Microwave & Range Hood

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local "factory authorized" service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didn't work. I took it back to the local "factory authorized" service center and, after eight days, he told me there was nothing more he could do.

I called the KitchenAid customer service department again, and they said my only option was to get a second opinion which, of course, I had to pay for. They sent A&E factory Service to my house ($128 for a service call) and the technician ordered a part, came out two weeks later to install it, and that part did not fix the problem. After six visits (each of which I had to take off work and wait at my home for the repairman), the technician finally deemed my microwave "unrepairable. " He put that in writing and instructed me to contact KitchenAid for a replacement unit.

One month, twenty phone calls, numerous promises of call-backs, and several supervisors later, KitchenAid offered to replace my microwave (they called it a "pro-rated exchange") for $990. I explained that I had already spent $400 to repair the $1100 unit that I had, and that an additional $990 hardly seemed fair to replace a high-end unit that did not work. They agreed to drop the "pro-rated exchange" price to $468. I told them that us unacceptable and they said, "We're sorry, that's all we are prepared to do."

This is a very attractive unit and I thought I was getting the best when I bought KitchenAid, but after this five month-long process of trying to get my problem solved, I could not be more dissatisfied with the KitchenAid customer service department.

Kitchenaid Microwave Model KHMS155LSS-3 - Turns on by itself. Had it repaired approximately 3 - 4 times. Need to recall. It is a fire hazard. I have gotten to the point that I shut the breaker if I am going to be away for any extended time.

My microwave turns on it's own. This is an extreme fire hazard. I have unplugged it until I hear from Kitchen Aid. Model YKHMS 155LSS-2 Serial # TRT 17 11180. Looking forward to hearing from you promptly.

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it.

The unit is now two years old, it starts to hum anytime I turn on my range to cook. I would have to unplug it. Another thing about it is it starts to hum in the middle of the night, and then would turn on by itself. I think that a product like Kitchen Aid should live by its word. I cannot use this unit with trust.

KitchenAid is the same as KitchenNOaid. KHHC2090S Microwave/Convect is a piece of junk and what is worse is KitchenAid's customer service and extended factory service. A&E factory service is one of their third party repair companies and they are a perfect match for each other as they are equally terrible!

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

We were newly married and wanted appliances that would last for our new family. I had always thought that KitchenAid was top of the line and it would be worth the money. Boy was I wrong!

We completely furnished our house with stainless KitchenAid appliances and had problems with the fridge before we made our first payment. The Homecenter said they that they would get it fixed but before they got there to fix the fridge, the range quit working. They sent a service tech that I swear served me my Big Mac at McDonalds the day before. He worked on the appliances and damaged one in the meantime but denied it. The fridge continued to leak water and the dishwasher then also started to leak and get much louder with every wash. They brought me a new fridge that leaked worse than the one before so we resorted to just shutting the water off to the fridge. These problems persisted with the three appliances and I should have been more persistent but I was trying to be nice.

As soon as my 1 year warranty was up, the store would no longer talk to me and since then, our microwave starts and runs on its own (fire hazard). The only way to shut it down is to unplug it. The Homecenter and KitchenAid don't care about the consumer or there safety. We have put many calls in with no success. We have started to replace appliances with cheap China made ones that work great as we get the KitchenAid ones paid off. What really bites is we have to pay to get rid of the KitchenAid ones. So the best I can do is to advertise against KitchenAid as often as I can.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid won't do anything even though this is the second time it has happened. First time was fixed by them because it's on first year. I decided to call government site of consumer safety products.

Do I have to give even one star? I would rather have neon or negative stars. I purchased the full range of KitchenAid equipment (microwave, dishwasher KUDS02VR and gas range, architect II). Fortunately for us, we also purchased the extended warranty even though I thought with top end equipment we probably would not need it.

The microwave has had multiple call outs over the 4 years of owning the piece: F2 errors, cooling fans that don't just turn on but partially start then stop then start for a second then stop and start for 10 minutes or so at a time. It's driving me nuts!

The dishwasher has trouble cleaning anything. It leaves dishes dirty and the glasses have developed white film on them. Dishwasher has gotten clogged and according to the technician because we have the audacity to use it . We now use dishwasher magic every month.

Range oven: First of all, the door lock keeps locking with an error when you use the oven above 400F and you cannot open the oven door until it has cooled down and you reboot the system by removing power, this you have to do multiple time before the door complies. We replaced locking mechanism, now it seems to work at last. Secondly, every time you use the clean oven function, the electronics go on the frizz. Now, we are without an oven again for a week while we get a technician to come again to look and hopefully fix the electronic issue.

Through all this (including digital movies of the issues, pictures etc., sent to KitchenAid), the general response has been that all equipment works as designed. Works as designed! They should fire the designers and send the specs to some elementary school kids who could do a better job!

I, for one, hate KitchenAid and will never buy another product from them again and will tell as many people as I can how lousy their products are.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything.

I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. I'm concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowe's and they have only lasted five years. Even the refrigerator was cheaply made!

When my microwave was serviced by Prather Services, in Lexington,KY, it was discovered by the technician, that there were cigarette ashes inside the top of the microwave. Also, there was a nut driver found inside the microwave (I have photos). The microwave was operating well, except the door needed new springs. Prather Services took my microwave back to their shop for several months, then returned it, and it did not work at all. They indicated that it worked great in the shop, but now it didn't. They then have tried to make me pay for it.

I ask about the unsanitary health issue with ashes in my microwave, and they said they contacted Kitchen Aid. They indicated that Kitchen Aid was going to do nothing about it. I have been without a microwave for more than a year. The Model of the microwave is KBMC140HSS03,serial #XR1601613. I have emailed Kitchen Aid direct, and they have refused to contact me about this unhealthy issue. Prather Services technician was very alarmed that our family had been using this appliance for preparing food, for at least three years, with the cigarette ashes inside that came from the factory.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, it's a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on.

I contacted Kitchen Aid & had a live chat with a rep who said, "Based on the issues that you're describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?". This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

Our KitchenAid Microwave #KHMS155LSS-3 has been beeping randomly and nothing short of disconnecting it works. Then I found it running by itself without anything inside. We are leasing out our home and after looking at all of the reviews I am so worried about the house burning down from a known faulty device. This product is dangerous and should be recalled. Is Whirlpool/KitchenAid waiting until someone dies from this dangerous machine?

We have a KitchenAid microwave model # KHMS155LSS-3 that turns itself on by itself. I cannot tell you how frightening that was to discover it running all night. And then when we turned it off, it came on again. We called KitchenAid customer service. They were aware of the problem and offered to replace the panel. However, they should do a recall on this product. We depend on them to let the consumer know of dangerous faults in their products. My wish is to have this product recalled before someone is injured or lose their home due to fire.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.

The tab slots on my fan exhaust grill were broken during a KitchenAid Microwave repair performed by A&E Appliance Service. Neither company will replace the inferior plastic grill that A&E broke. They keep blaming each other and my extended warranty doesn't cover what was termed as a "cosmetic" part. $130 cost plus shipping for me to purchase and replace, or leave the expensive microwave without a grill cover?

We have a KitchenAid KHMC1857WSS--0. We purchased it on 1-29-10; it was delivered on 2-14-10. It first quit working last 12-29-10. I was using the "Convect Roast, auto mode, pizza," when it went out very near the end of the cook time; about 15 minutes into the cycle, it blew the fuse. We called and they scheduled service for 1-3-11. They replaced the fuse and said it worked.

On 1-18-11, it broke down again in the same mode. Service was scheduled for 1-20-11. They replaced the fuse and some other part, and they offered to extend the service warranty for one year. Good thing, 'cause it broke again and was serviced on 2-3-11. I asked for a replacement microwave; they don't want to do it, saying that it is more than a year old and is not covered.

It broke again and was serviced on 3-7-11. After much complaining, they agree to offer us a microwave replacement for $300. The new microwave was installed on 3-30-11. For some reason, I thought this would fix our problem. But we have the exact same problem on our new microwave.

It was first serviced on 10-5-11. They came back on the 13th to put in the new parts, and the service man declared it fixed. I ask that he run it in the pizza mode before he leaves. Guess what, it blows the fuse again. He called it in, and they want to put in another new part.

I am fed up. I want a microwave that works. I paid about $1000 for a new one and then paid $300 for a replacement, and I still have junk. The only offer from KA is to continue to service it. I want my money back for the replacement and a microwave that works for more than a month without breaking. KitchenAid will not stand behind their product and has done nothing but steal money from me.

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I can't even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

We purchased our KitchenAid Microhood KHMS2050SBT in Dec. of 2007. It was installed Jan. of 2008. Until recently, we have enjoyed using this unit. However, two weeks ago, we set the timer (no heat setting) for 40 minutes and in about 25 minutes, I noticed a burning smell. We know the microwave itself was not on. I followed the smell and it was clearly coming from the microwave and getting more smelly by the minute. I did not check the controls read-out, I just quickly opened the door to see what was going on.

The interior was full of smoke and the center of the glass tray had turned black. Once the smoke/heat cleared, we found that the center of the glass tray was in fractures, practically a hole. The plastic trivet below had melted onto the bottom of the interior. We want to know why the microwave started up when only the timer was set. I see no other similar complaints about this model and we are just beginning to work it through with an NSI Protection Plus service vendor. It seems to clearly be some sort of malfunction. Initially, the vendor is saying "the interior overheated" so it's not a warranty covered issue. I hope we don't encounter the same stonewalling from KitchenAid as others have for another microwave model. We paid dearly for a brand we assumed was the highest quality, maybe not. Until this is resolved, we have no microwave - bummer!

We paid more for buying American to get better products (dishwasher, microwave oven, cook top) and got average products. It appears the bottom line is what is important to them- "Promise what you have to {to get the deal} deliver what you can {after the guy has given you his money}".

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work.

He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this.

After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).

I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work.

I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better!

I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

I just came in the house after spending about an hour and a half mowing the lawn. To my surprise, the KitchenAid Microwave (Model KHMS155LSS-3 Oct 2005) was running by itself. I tried to turn it off using the buttons, but none of them worked. I ended up opening the door and unplugging the unit to get it to stop running.

The inside of the microwave was absolutely smoking hot! Before unplugging it, the digital display was indicating "PAN". I plugged the microwave back into the outlet, and "PAN" again appeared. Seconds later, the microwave started to run by itself again so I unplugged it again. I called Whirlpool (800/331-7456) and they said it was most likely a control board problem, and that they would be mailing a new one to my house. They also scheduled a service call which is a week and a half from today.

Thank God I was at home or we might not have a home (and pets) to come back to. This unit should have been recalled! Do I really want this unit in my house even if it has been "repaired"?

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

I've had the KitchenAid microwave for less than 5 years now. For so many times that I would try to heat something, it comes up no hotter than it was when I put it in. This happens a lot.

I just came back from a week's vacation to find my microwave had been on fire. It turned itself on while I was away and caught on fire! The entire thing is melted inside. The silver circular thing on top is hanging down and the door even melted. My kitchen cabinets have been damaged. Thank God my house did not burn down!

Just contacted Kitchenaid regarding my microwave (KHMS155LSS3) turning on by itself. They will cover parts & labor to fix it. Be paitent as I was on the phone for 2 hours but received a satisfactory resolve so far. Hopefully this will correct the problem.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. I'm frustrated & will be contacting Kitchenaid even though others have said it will do no good.

We bought a Kitchenaid KHMS155L Microwave/hood combo as a part of a kitchen appliance upgrade in 2006. A week ago, the appliance started to turn itself on, reading "pan" on the control module. If not unplugged, it runs in a continuous loop.

I have had all the same issues reported here from other consumers. F2 error, constant beeping, keypad locking up, microwave turning on by itself, and even the microwave not heating when I could get it to finally work. But, all I had to do was simply call Whirlpool's Safety Department at (800) 331-7456, leave a brief message regarding the issue, my KitchenAid microwave hood combo model (KHMS155LSS4) and the serial no.

I received a call back the next day from a representative, and they said they would be shipping me a replacement part and scheduled a repair company (AE Factory Services) to come next weekend to install the replacement part. So, I'm crossing my fingers that this will solve all the issues! Apparently, they (Whirlpool/KitchenAid) have owned up to the defective part that so many of us have had problems with. Just give them a call!

Same issue as many others have reported. Our Kitchen Aid Model KHMS155LSS-4 Microwave starts on its own. In our case, the microwave started up in the middle of the night. Fortunately, we heard it and investigated before experiencing a complete meltdown. We now keep the unit unplugged and are looking to replace it. Kitchen Aid should own up to this problem that so many have reported.

This microwave was installed new in 2006 as part of an appliance "upgrade" package. After two years, it started turning itself on in the middle of the night and we would unplug it. Now, we never leave the unit unattended or unplugged. FIRE HAZARD. This product needs to be recalled!

Same as many others. Model KHMS155LAA-4 starts on its own. It is very dangerous and a fire hazard. Don't buy KitchenAid ever. From what I read here, they have not owned up to the problem.

I have the kitchenaid microwave KHS1SSLBL-3 and it turns on by itself. The microwave is 4 years old, and is very seldomly used.

This is the second Kitchenaid appliance that I have had malfunctioned by turning itself on.

The first was the gas range which caused an electrical fire. Thank God we were home and I was able to call 911 before too much damage was done. After much fighting back and forth, Kitchenaid replaced the stove through the store we bought it at. The second happened last night, June 2nd 2011. The microwave came on by itself and kept coming on, even if I turned it off. I had to turn it off at the breaker in order to stop it. If we had not been home, this could have resulted in another electrical fire. Why aren't these appliances being recalled from the manufacturer?

They are clearly very dangerous if they can come on by themselves, short out, and result in an electrical fire!

I have a call into the store where I purchased the appliance, but have not heard back. Thankfully, we were home, so there were not dire consequences, but who wants to worry about whether their house is going to catch on fire every time they leave. This is very scary and dangerous.

I have the KitchenAid microwave with hood combo. It turned on by itself and started a fire. Please unplug these units when not in use. They are going to kill someone someday. It had caused me economic damage; not sure yet, the insurance adjusters are determining that now, and also physical damage. I had animals who were in my home at that time. They are at the veterinarian's office now.

I purchased a KitchenAid Microwave Hood Combination Model KHMS155LSS4, about 5 years ago. At the time of this major remodel, I also purchased other KitchenAid appliances. This above microwave turns on by itself. I have to unplug it to stop it from running on its own. This is a very scary situation and a fire hazard one. Why has this model not been recalled? I am going to replace the unit, but am afraid to purchase another KitchenAid appliance. I have had no satisfaction contacting the reputable appliance store I purchased my appliances from.

The grill vent of the KitchenAid microwave hood combo (model #: KHMS1850SSS0) fell off unexpectedly 1 year after installation. On top of that, the fan is extremely loud and is not really able to pull the air up through the vents. Now a replacement part has to be purchased due to poor/faulty construction.

I bought all new stainless steel appliances for my kitchen in 2006. The range and microwave, both are KitchenAid, and had to have both of them fixed. Of course, it was right after the year warranty was up and I didn't buy the extended warranty. It is the 4th time I had the oven fixed do to service telling me a mouse got into the circuit board and made its little nest and peed and pooped on it. We do get mice every winter from the fields around our house, but I find it hard to believe that this happens around the same time I use the self-cleaning. I asked the service man if there's been anything due to using the self-cleaning having a glitch and he had never heard of anything.

I also had the door latch stick where I would have to pull on the handle several times to open the door. I'm very, very disappointed in the service on getting the oven fixed. Christmas is in 2 days and I'm without an oven. I called them last Thursday, service came on Friday, but my husband called them yesterday and they told him they won't get the part until next Tuesday! Meanwhile, last Saturday I went and ordered a wall oven. I figure 3 ovens are better then 1. But unfortunately, that isn't in stock either. And I did not buy a KitchenAid piece of **! I spent $1500.00 on the range and didn't think I should buy an extended warranty, boy I was wrong.

I am looking to start a class action lawsuit against Kitchen Aid/Whirlpool, for the constant F-2 problems that myself, and many other people are having with Microwave model # KHMS155LSS-3. It's time they become accountable for such a dangerous malfunction. I just hung up with a Whirlpool tech, and they had the audacity to tell me that I am the first person who has called and complained about this issue. Maybe they should check ConsumerAffairs.com for just a few reviews on their product. Anyone interested in getting some justice can email me at **.

We own a KitchenAid microwave-hood combination (model KHMS155L) that is less than 5 years old. Like the hundreds before me, it started operating on its own, locking and unlocking itself and beeping. It, too, showed an error code of F2. I called KitchenAid and claimed this as under the 5-year warranty. To their credit they arranged for a technician to come out (at my cost of $49). Sure enough the control panel has to be replaced. That will cost an additional $161 in labor. KitchenAid did authorize and are willing to pay for the part; however, I feel this is a defective product and this oven panel should have been recalled. I plan on taking it up with them again after the repair is completed. The cost for the consumer is $210 if KitchenAid authorizes the part.

Kitchenaid KHMS 155LSS-3 microwave turns on by itself and shows various clock and F-2 notices without the ability to fix as repair suggests. The machine turning on by itself, beeping, with failed controls is a serious problem. I am shocked by the dangerous listings on internet for this model and the manufacturers failure to respond. Consequence is loss of unit to protect from fire in house.

I have a microwave/oven combo that had the membrane switch went out in. The part has been on back order for 6 months now. The appliance was produced in August of 1999, so this tells me that the Kitchenaid brand has a life span of 10 years. Before this incident, I purchase a Kitchenaid refrigerator and stove top based on the reputation of being top of the line. Never again will I purchase this brand. Brands like Frigidaire costs a fraction of the price and last twice as long.

My KitchenAid microwave model KHMS155L (2006) also started beeping then the display showed "F2" and it stopped working. I did the same thing as the previous owner and unplugged it, but it still doesn't work. I too, am worried about the other reports showing the microwave starting on its own.

I purchased a new KitchenAid microwave from Best Buy a couple of years ago. Several months ago, it started to display F2, beep a few times and beep again a little later. The microwave is then inoperable and the only thing I can do is unplug it, wait for a minute or two and replug. Then, it works okay until the beeps come back. It also started to start by itself. I read all the problems people are having with this make and model. This is a fire hazard and it should be recalled (Serial #: TRS40 3901 / Model: KHMS155LSS_3).

My KitchenAid Microwave Model KHMS155LSS4 (2006) started beeping then the display showed "F2" and it stopped working. I have unplugged it and it will work for a short while then it will stop working again. My main concern is how many postings I have found on this model where people are reporting that when this happens the microwave can start on its own which is a fire hazard. KitchenAid claims they do not have reports of this? I am concerned about the safety of this product. Why has there not been a recall?

Last night we were awakened by our microwave. It had turned on by itself. There was no way to stop it other than disconnecting the power. We fear an electrical fire may occur in our KitchenAid Microwave model KHMS155L SS-3. We're concerned that this could have escalated and resulted in a house fire had we not been home. We are afraid to use it! These units should be recalled!

The microwave turns on by itself. If I was not home, it may have started a fire. There was no way for me to turn it off. I had to go to the panel and turn the breaker off. It's not that old. I'm very afraid to turn it back on.

Four years ago, we bought top-of-the-line KitchenAid microwave and stove. Both have had to be repaired several times at our expense. The latest was the microwave, which started coming on by itself, running for two-and-a-half minutes, then turning off. After a while it would repeat the same thing. I had to unplug it for fear of fire. The company we bought it from came out and checked it and said it needed a relay, which costs $242 plus service call. Over $300 for a microwave that costs $500. Today we ordered GE. We'll throw the KitchenAid piece of crap in the garbage.

We purchased all KitchenAid appliances through the builder of our condominium. These appliances were considered "upgrades". What a joke! The first appliance we replaced was the dishwasher. It was so loud you could not carry on a conversation while it was running. The second appliance we replaced was the stove. It, too, was extremely loud when there was something baking. It was a combination convection oven/regular oven. I never used the convection part, but you always heard the noise as if we were using the convection oven. Now the microwave is acting up. It seems this particular model is prone to starting up all by itself. The model number is KHMS155L. I believe there should be a recall based on all the complaints for the same issue with the same model. After forking over some serious dough for these alleged "upgrade" appliances, we have been forced to go out and buy all new appliances all over again.

We recently bought a KitchenAid built-in microwave/oven (Model: KEMS378SSS04) to replace a 20-year old GE model (no longer available). We picked this model because it looked like the best of less than a handful of possibilities with this narrow width. The problem we have is a significantly underpowered microwave generator. We had the KitchenAid recommended repair person out and he was able to boil a cup of water in a minute and a half and he pronounced the microwave within tolerance. So we are left having to run the microwave about 25 percent longer than with our $85 countertop model from Walmart. The only loss so far is microwave popcorn. We still have not learned how to pop the high percentage of kernels that we have become accustomed to with other microwaves.

I bought a new KitchenAid oven/microwave unit in April 2010. The model number is KEMS378SSS04. After about one month of use, the control panel went blank. It came back on again, but after a few hours it went blank. This happened three times. The last time it went out was two days ago and since then it has stayed that way. I called KitchenAid and they are sending a representative from "AE Factory Service" to fix it. After what has happened and reading all the problems people are having with KitchenAid ovens, I feel very uncomfortable using mine.

I purchased the KitchenAid microwave (model KHMS155L) along with all other KitchenAid appliances when we built our house in 2005. There were no problems until June of this year when the microwave suddenly started to run on its own, which I was able to stop. I assumed my husband or daughter mistakenly did it until I saw on the news (9/15/10) that the same thing happened to others. I am afraid to use my microwave. I hope they fix/recall this machine!

The oven is a KitchenAid microwave hood combination (model KHMS105E WH-0; manufactured, January 2000).

I have a model KHMS155L microwave that all of a sudden, started turning on by itself. This is definitely a hazard and should be recalled.

The Kitchenaid microwave #khms155lss2 was purchased on November, 2005. Since June 2010, it has been malfunctioning: locking by itself, starting cooking and defrosting programs on it's own, beeping uncontrollably. Sometimes, the only way to cancel or stop it from running is to pull the plug. Many times the F2 has appeared in the display after it runs through the cooking programs (which has started on it's own). Basically, I'm deeming this product unreliable and unsafe.

We have the Microwave Hood Combination unit, model KHMS1555L SS-4. We installed it with other KitchenAid appliances when we rehabbed our kitchen in 2006. A few months ago, we had a problem with the F2 error code. We unplugged the unit for a few days, and it seemed to be okay. However, now the unit is turning itself on! We found it running one morning! We had to unplug it to stop. Now I believe we are stuck.

This unit is only 4 years old. That's ridiculous considering I have a microwave that is still working after 20 years. Unfortunately, it is an old fashioned model and is not one that will install over the stove under the cabinets.

We purchased a Kitchenaid Microwave Hood Combination Oven on 10/12/2006. The manufactured date on the product reads September, 2005. We did not even install and start using the product until July, 2008 (when we renovated). Therefore, we were only using the product for approximately 1 1/2 years before it began to malfunction. It first started with an F2 error message. It began to turn on and off by itself. Finally, it stopped working altogether and beeped every 20 seconds consistently with a code that read enter clock.

On July 27, 2010 my Kitchenaid microwave (purchased July 2006) turned on by itself flashing Pan and F2 Error, like all the other complaints I have read on this page about this brand of microwave. I didn't experience the issue with overheating, but I was concerned enough to unplug the microwave permanently. Having read all of the other complaints, I have become truly upset at the money wasted for a machine I hardly used. I can also add that the vent grill falls off which started two months ago (May 2010). Needless to say, I will purchase a new microwave, but considering the parent companies are either GE or Whirlpool, I'm not sure which brand to purchase.

Out of warranty KCMS185JBL-3 KitchenAid microwave sometimes turns itself on when door is opened. Sometimes it works correctly and sometimes comes on when bumped. Most often, it fails when start-up is attempted. This seems dangerous to me. This is just a note to alert others of this potentially dangerous problem.

I am an HOA president of a 327-unit complex that installed the KitchenAid microwave hood combination (model # KHMS155L). The building was completed between December 2006 and February 2007. My microwave has already cost me $127 to fix once. Being in real estate, I manage a few other units in the building. One of my tenants reported the microwave won't turn off and she has to unplug it. As of yesterday, my microwave now beeps and displays F2 and the clock no longer works.

I asked our on-site property manager if any other home owners in the development have complained about their microwave and she informed me that dozens of residents have complained. Several have complained that the microwave comes on by itself. I think this is a major fire hazard and I don't understand why KitchenAid hasn't recalled this product. At this time, it is costing money and time. I am concerned with liability and I need KitchenAid to take care of this problem now and not when they get sued due to someone's property or life loss.

Last night I walked into my house to find an electrical fire in the panel of a KitchenAid Microwave Model KHMS155L SS-1. I was able to disconnect the power, and the panel fire went out. I had to remove the unit from the house due to the smell of the burned-up electronics. I'm concerned that this could have escalated and resulted in a house fire had I not come in when it was occurring.

KitchenAid Microwave/Hood model KHMS155L. 3 years old. Unit started by itself in high power mode and ran continuously until discovered. Could not stop. Control panel did not work. Opening door did not stop unit.

Had to remove power via remote power switch. Unit very hot. Potential fire hazard and extreme safety hazard for any one sticking hand in unit during this condition, Reading other complaints KitchenAid supplies parts but not labor. Repair exceeds cost of unit. Unit not safe. Should be recalled.

Kitchen Aid microwave/hood KHMS155L8S-4 is possessed...starts by itself in PAN mode, beeps, F2 error code will not respond to keypad cancel until unplugged. Apparently, an on going problem...add mine to the list of defectives. This is a real fire hazard.

Kitchenaid is aware of this problem as there are many many on-line complaints about this problem. It should be recalled and fixed,. before someone dies in a fire.

I purchased a Microwave/Hood Combination back April 2006. Model KHM155LBL3. Up until this week, it worked well. Minor flaws like the vent grill falling off, but other than that fine. However, this week, the display kept changing from clock to the time of day and beeping like crazy. Then it would get an F2 error. Called the company and they told me to call one of their "authorized" service people. Repair Service quoted $261 plus tax to fix. Stated they believe it is the "control panel" that has the issue. I paid $273 for this unit...does it really make sense for them to charge the same amount to fix it?

I asked Kitchenaid to send me the parts and I would have a handy family member fix it for me. They said federal law prohibits them to ship parts to the consumer. So now this unit ends up in the trash along with all the other ones like this one that I've read about. Such a waste that this unit only lasted 4 years. I've had other microwaves that have lasted at least 10 - 15 years. My Kitchenaid dishwasher also broke after only a few years. This is really messed up! I would like to see a recall on these machines asap! How convenient for them to make them only last a short period of time.

I am currently in the market to replace this unit, but am seriously considering not buying another Whirlpool Corporation product. But I now see that there are many complaints about the GE microwaves as well. Went out and bought a $90 countertop model temporarily.

alarmingly HOT.

I called Kitchenaid
800-807-6777 after not response from
their website KitchenAid.com. Initially, it was task in persistence
to get by the intake rep who insisted
I would talk with her that there was no technical support dept. I reluctantly acquiesced to her demand.
After explaining my concerns of the
high heat being emitted she began to read from the Use & Care Guide which I had already thoroughly gone through finding nothing that addressed the issue I was calling about. Her reply to my escalating concern "Well, ovens do get very hot". I insisted on talking with

her supervisor which resulted in a 5 minute wait only to have same rep return this time with information that there had been complaints of this nature, asking me if the oven had it's own fuse (my answer YES) Had the fuse been tripped (my answer NO). Are the heat vents blocked(there are 2 front vent(my answer NO).

At this point, the
rep put me through to Quality Control
and an appt. was scheduled to come out
to check if the oven was working/installed properly at no charge. The tech was promptly scheduled. I explained the problem/concerns. The tech checked the
panel controls, the vents (working
properly). The tech also explained
the safety features of the oven. If it
gets more than 800 degress it will automatically shut down, a safety fuse
will blow which has to be replaced in
the model I have (some have resets). The tech came across as very knowledgeable and for the moment calmed my concerns. The vents direct
the heat out and down blowing the hot

air onto the cabinetry drawers.This is the area as well as the cabinet panel immediately adjacent to the drawers that are my concern.The fullcleaning process was not carried out by the tech, therefore,my description of how hot is what the tech had to work with.

My concerns resurfaced as I
read the comments on the work order
that don't reflect the real nature
of the problem ( Problem identified
as Cabinets are hot in self clean)
it is the wood cabinets surrounding the oven. And, intervention (advised
customer of features of self clean/blower fans & safety fuse. It
seems to me that the safety feature
measures the interior temp of the
oven. Does it reflect and react to
exterior temps of the oven? After
reading customer complaints I am
inclined to think it does not. What
is the responsibility of the manufacturer for what I am perceiving

as a defect in design that could potentially be a safety issue.

My KitchenAid Microwave turned on by itself, then displayed PAN, then F2. Why doesn't KitchenAid recall this junk?

The KitchenAid microwave model KHMS155LSS-4 turns on by itself and doesn't work. The buttons on the keypad are totally unreliable and unsafe. Keep it unplugged. I called KitchenAid and they will replace the keypad the second time. This happened last year and it was the same problem. They won't replace it, only will repair. It's a real safety hazard. It should be recalled before fire and deaths.

I will never purchase KitchenAid again. When we moved into our new house, we outfitted our kitchen with KitchenAid and the laundry room with Whirlpool. Every appliance has now failed. First to go was the fan motor in the microwave that breaks up the waves to prevent hot spots (two years). Next, the computer board with power relay for the convection in the range went (five years).

Shortly after the motor in the dishwasher went (five years), now the sealed unit in the fridge went (first diagnosed as the compressor). This product is absolute junk for the money you pay. It makes me laugh when you go to the appliance store looking for a replacement and the response when you tell the story is one of disbelief. "KitchenAid, for the way it's made." Don't waste your time or money on this crap. Buy Frigidaire or something else. I am.

The KitchenAid Microwave model#KHMS155LSS4 is possessed. F2 & Pan is read on the display. Consumer is unable to "cancel" and had to unplug for family safety. When left plugged in, on 4/9/2010, I came home to microwave running for constant 3 minute intervals until unplugged. KitchenAid electrical issue is a waste of electricity and home energy. KitchenAid is lucky no one has been killed in a home fire. This microwave which has been noted by other consumers to have this known defect is a huge liability.

It was an extremely hot microwave which very well could have resulted in a house fire if not stopped. The interior temperature measured 84 degrees. The metal frame cooled 20 degrees after half an hour off. Kitchen Aid microwaves are more expensive compared to other brands, Why is KitchenAid Corporate not responding to other consumer safety and function concerns? This is similar to a Toyota.

Our KitchenAid microwave started by itself and could have caught on fire. There are lots of consumer complaints on these units. I caught it in time but it could have resulted in a house fire!

This microwave oven is a real defective product. One day it works and the next month it won't. It stops working and starts up all by itself it in the middle of the night! This is a very expensive product, twice as expensive as other similar ovens and was not worth the money.

We purchased the KitchenAid Superba microwave in March 2006. The hinges have been broken and been replaced several times as a result of a design defect and inferior materials. I am an attorney in Bohemia, NY and I plan to file a lawsuit. If anyone has had similar problems with their KitchenAid microwave and would like to join my suit, contact me at ****.

I have the KitchenAid Microwave Hood Combination Model KHMS155L and it has been turning on all by itself and getting very hot during the middle of the night. It displays an F2. I have unplugged it and reset the time and again it turned itself on. I hope that this becomes a recall because it is very dangerous. I believe that this could cause a fire.

The KitchenAid stainless steel range microwave (model YKHMS155LSS-1) was provided by the condo builder in a brand new unit in 2006. Last week, while watching TV, the microwave turned on by itself and starting heating up. It would not turn off and we had to unplug it. We plugged it in again to see if it would continue, and it started again on its own in the middle of the night. A message "PAN" came on as the microwave heated up. Due to safety and fire concerns while we are at work during the day, we have left the microwave unplugged. I called the 1-800 customer service line as the safety dept number is not available.

I asked the rep to speak with the safety department and they said such a department does not exist. After explaining the situation, the rep then stated that the safety department will in fact be alerted and they will call me back. After reading all the complaints on the KitchenAid microwave and poor customer service, I was weary of this promise. I asked for the number of the department but the rep refused to give it to me. He promised they would call me back that very day or the next and so far, I have not received a call.

When we built our house in 2005, we purchased all (all) KitchenAid appliances, i.e., washer, dryer, dishwasher, refrigerator, cooktop, and microwave/oven (wall unit combo), because we were told it was "superior", yeah whatever. Hundreds of dollars in repairs later, my microwave is not working again within an 8 month period. And it isn't just the microwave that has gone out, the ice maker (twice), the dishwasher, etc. KitchenAid did send someone out (no charge) last year to repair the microwave after I complained. But that doesn't help when the stuff is broken constantly.

It cost hundreds of dollars in repairs and the hassle of hauling an old microwave up from storage to use, because the wall unit by KitchenAid is constantly unusable. We live in a rural area and they send out a repair guy who looks things over, charges for the visit, has to order parts, and then charges again to come out to put the parts in. I have a husband who was just diagnosed with Parkinson's disease and we cannot afford to constantly put out money for repairs when we are spending money on medications. What is wrong with KitchenAid? Why have they failed their consumers?

We purchased a KitchenAid Superba Microwave and wall oven unit (KEMC308KSSO) in 2005 when doing a kitchen remodel. The unit has a drop down microwave door that matches the oven. The problems started when we would remove hot items from the microwave while wearing a long sleeve shirt, sweater, bathrobe, etc. There are two plastic pins that stick up on the door when it is open. These I believe are used to trigger a switch when the door is closed to allow the oven to be used. Well, these plastic components catch on your sleeves causing hot liquids of foods to be spilled onto the door and all over your hands or body.

After this occurred several times and with family and friends, we phoned KitchenAid. They first wanted to know if there were any injuries that warranted trips to the doctor or hospital. When we indicated that the injuries were treated at home, we were told that there were no such incidents on file and therefore not KitchenAid's problem. They told use since it did not pertain to a defect, it was not a warranty issue (We have the extended warranty from KitchenAid). Shortly after this, we were removing a very hot casserole from the microwave oven while wearing a pair of oven mits (no long sleeves this time). One of the mits caught on the plastic pins causing the casserole to crash on the floor with glass and hot food exploding everywhere.

Completely disgusted with this design flaw, we again called KitchenAid. They scheduled a service tech to come out and take a look at the problem. The tech arrived and declared that there was no problem or design flaw and that we should be more careful and not wear long sleeves or oven mits or anything that might catch on the plastic pins and that was all he was going do. When we called KitchenAid back complaining that this was not satisfactory, the rep got rude and basically said we were OL. Angered by this, we later began shopping for a new wall oven and microwave.

The sales person at the store not knowing about our experience first showed us the same unit of KitchenAid but the newest model. Lo and behold, the new model no longer has the dangerous plastic pins. The door is smooth without any protrusions. When we returned home, we called KitchenAid and informed them of our findings and that we wanted a new model without the dangerous protruding pins. The rep actually laughed at our suggestion and quickly told us that we were welcomed to buy the new safer model at our expense and that the model we have was only dangerous due to operator error and operator error was not covered by the warranty.

Because of a recent family health crisis, we have not been able to afford replacing the $3,600 unit. We do not allow anyone but the two adults to use the microwave. Visitors, short people and anyone wearing clothing covering their arms are never allowed near the unit. We now use flat hot pads (with hanging loops removed) instead of mits when removing hot items from the oven. Based on our experience with KitchenAid and its products (of which we have many), we will never purchase another KitchenAid (Whirlpool) product again. We are also vocal advocates against KitchenAid/Whirlpool whenever we find a forum.

The KitchenAid appliances that we purchased have been nothing but trouble and have cost money for repairs. They are defective! A microwave should not quit working 2 times in less than 4 years! The oven should not break down 3 times in 3 years! They have very poor customer service. They are not covered under warranty! We replaced all of our appliances with KitchenAid, thinking that these were superior appliances.

We have had repeated problems with the oven and microwave. Every time there is a power outage, the oven locks springs and this prevents the oven from being turned on. And the hinges are not aligned properly which does not allow the oven door to close properly, which greatly affects the oven temp. We replaced the hinges and paid for replacement of the electronic panel 3 times to the tune of over $500.

Even after replacing the hinges, the oven still did not close properly. Finally, we spoke with a customer service rep on an unrelated matter. When he asked if there was anything else, we explained the horror story. He told us that this all should have been covered and that he would send service to fix it properly. And cross your fingers, it seems to be working well at this time. But forget about the previous $500 that we spent and it was not even fixed properly! Now on to the nightmare of the microwave, 2 times in less than 4 years the Magnetron has gone out, resulting in $400 worth of repairs! These are defective and inferior products! What a huge disappointment! It cost me $500 in repairs for oven and $400 in microwave repairs.

Our microwave was installed on our new home. It has a manufacture date of January 2006 with a 5-year warranty on electrical and touch panel. Touch panel does not work and has been on the blink for some time. It beeps until I disconnect the electricity. In reading other's complaints, this is a common occurrence. I have called a repairman.

Kitchen Aid should have had a recall on this model number KHMS155LSS-4. For a high-end product, I expected high performance. I don't know what this will cost me in dollars to have it fixed.

My KitchenAid microwave (Model number khms155lss-3 and serial number trs4139789) is defective and dangerous. It beeps, and an F2 error message is displayed. It comes on and goes off on its own. I cannot use it.

We have a KitchenAid wall mount oven and microwave (Superba Built-In Electric ConvectionOven) that was installed when we built our home in 2006/2007. Unlike the stand alone KitchenAid oven that we had in our previous home for 9 years, this one does not have a cover over the temperature probe connector. As a result, or so we have been told by several repair persons, particles generated during cooking are free to flow into this female connector and "gum" it up. When that happens the oven senses a probe being present and won't allow you to continue cooking without entering a probe temp or removing the probe - which is rather difficult to do when there is no probe in the connection.

We have been told that KitchenAid is aware of the problem, but refuses to fit an adaptor cap that would solve this problem. Superba is a misnomer for this oven. We will be replacing our KitchenAid in the near future and, I can assure anyone concerned, that we will not now or ever purchase a KitchenAid again. I hope this makes the rounds so that others can also boycott this company with extremely poor customer service.

The tech arrived on 10 Dec 09, and diagnosed a burned out magnetron an diode. I was charged $129.00 for his visit with assurances that if I had him back within 30 days to do the repairs there would be no further service fee. I contacted KitchenAid customer service while the tech was there, explained the issue again. the CS agent then contacted the KitchenAid safety department who is supposed to contact me with in 24 -48 hours with further instructions.

The tech then informed me that KitchenAid is fully aware of the self turn ons but have taken no action to warn consumers or that there is a potential for fire with the subject microwave model KHMS155LSS-3. I believe that with so many people having the same issue with the same model that something must be done to prevent serious injury or death.

We purchased this Kitchen Aid microwave for our new home about 3 years ago. Out of the blue, in the middle of the night, the microwave turned on by itself. Thank goodness we were home! I uplugged it. When I plugged it back in it worked for a few seconds and then it started beeping, turned off and I got an F2 message on the screen. I thought this was an isolated problem until I looked on line and saw that this is happening frequently to other consumers.

Unfortunately, when I called Kitchen Aid, they said that this problem has never been reported. After seeing the complaints on line, I knew this was innacurate. I asked to speak with a supervisor and they connected me to the safety dept. She told me to keep it unplugged until they arrangened for a service tech to come at no charge. This is obviously a recurring problem with the potential for extreme consequences if the consumer is not at home when the microwave turns on by itself.

I searched the consumer product safety commission website and there was a recall on a newer model. I filed a complaint on my model and hope that others will do the same.

We purchased a Kitchenaid Microwave Hood combo model KHMS155LSS around May 2007. Just about a month after we purchased it, the vent fell off. It was held on by two small pieces of plastic which broke almost immediately. We have lived with the vent occasionally falling off. But then, about two weeks ago the microwave panel started flashing and beeping. Eventually the screen flashed an F2, an error code we assumed. We unplugged the microwave and plugged it back it, but it continued to act up. Then one day, luckily while I was home, it just turned itself on. I unplugged it, and it has remained unplugged since then. I did contact Kitchenaid, and they arranged a service call. They have offered to cover the cost of the parts, but I have to pay for the service call. My primary purpose for posting this message is my concern about safety. Luckily I was here when it turned on by itself. I hate to think what could have happened if I hadn't been here. This appears to be a defective product and the defect poses a real danger.

This is a blatant malfunction of an appliance that will cause great damage with continued use.

Another unhappy consumer who got ripped off by purchasing a KitchenAid Over the Counter Microwave that keeps coming on by itself. After months of unpluging it and pluging it back in to limp it along it finally died. I like all the others on here bought a KitchenAid because I believed it was a top of the line appliance. Boy was I wrong and I will never purchase another Kitchen Aid product as long as I shall live.

Everyone is correct that this microwave is very dangerous and should have been recalled. This brands reputation will pay dearly for putting out this kind of product and not standing behind it and replacing it with a microwave that works.

Major rip-off and I hope someone files a class action law-suit against this company so we can all get refunded for this disaster. Do not buy a KitchenAid product unless you want to get screwed! Microwave started up on its own and started a fire inside the oven. It burned my hand when I put out the fire and ruined the microwave.

I purchased a microwave hood combination model KHMS155L less than two years ago. The unit was expensive (around $500) but I thought I was getting the best product. Two months ago it stopped working. I called Appliance Service in Eugene, Oregon, the store I purchased the microwave from. They said they couldn't do anything about it and told me to call Kitchenaid. Kitchenaid said I would need to have a repair man diagnose it. Appliance Tech of Eugene, Or is a Kitchenaid repair service and sent someone out to my house. It was decided a control unit needed to be replaced. Kitchenaid sent the part free and I paid the $151 repair bill. We tested the microwave and it did heat water.

The next morning I put a microwave safe container (I used this container ever since I bought the microwave) in the unit - it did not heat. I tried again setting it at three minutes. After two minutes a flame was in the microwave and smoke was pouring out. The lid on the container (plastic) was melted, the inside of the unit charred. I called Kitchenaid, they instructed me to call the service repair to diagnose again. He came out and took a picture saying he didn't know what was wrong and it was a strange situation.

I then received a call from the owner of the repair service saying Kitchenaid would not be responsible and if I want the microwave repaired I would have to pay for it. He also suggested that there was no proof that I didn't use a microwave safe cup but that since the cup itself wasn't melted it wasn't the microwaves fault????? I threw the lid outside in the garbage since it was on fire and was causing a horrible smell in my house. The repair person said I threw my evidence away and he was real sorry, but I didn't have a case. He then offered to give me $30 of the $151 repair bill back. When I reported the smoke and fire to Kitchenaid, they immediately asked (1) was anyone hurt? (2) was there property damage done? Since the answer to those questions were no, they were not interested in talking to me and would not be held responsible for any reimbursement. I am out a microwave and $151. More concerning, if I wasn't standing in the kitchen, there could have been a fire.

Set up appointment for today, Sept 13. A different repair guy came today and he did seem to have a little more on the ball but didn't have the parts needed and made another appointment for Sept 21. Will update again then.

I called KitchenAid to complain and was told they didn't have any other service people for this area and Wednesday was the first day they could be here. I agreed to that and when I went to write it on my calender noticed I had to take my mother to the doctor that day. I called to reschedule and was told Sept 9 (16 days)! So for my 3200 purchase all I get is "I'm sorry" and the repairs will be done on Sept 9. We've gotten less than 2 months service from this microwave. I will never purchase anything else with the KitchenAid name.

Hopefully some of our consumer protections will come into play.

On May 30 we purchased nearly $9000 worth of KitchenAid appliances for a kitchen remodel (frig, dishwasher, cooktop and oven/micro combo). The appliances were installed June 30. On August 22 the microwave quit microing. Looks like it's working except nothing gets hot. On Monday August 24 I called KitchenAid. I was told A & E Factory Service would be here between 8 and 5 on August 31 (that's 1 week). I took the day off and they called at 1 in the afternoon saying they couldn't make it until Wednesday, Sept 2 (9 days) again between 8 and 5. I called KitchenAid to complain and was told they didn't have any other service people for this area and Wednesday was the first day they could be here. I agreed to that and when I went to write it on my calender noticed I had to take my mother to the doctor that day. I called to reschedule and was told Sept 9 (16 days)! So for my $3200 purchase all I get is "I'm sorry" and the repairs will be done on Sept 9. We've gotten less than 2 months service from this microwave. I will never purchase anything else with the KitchenAid name.

I would never buy it again and bad mouth them every chance I get.

We will be replacing it. (Not with a KitchenAid)

The microwave vent hood fell off, damaging my stove and countertops and almost hitting me on the head. This is not the only kitchenaid architecture series appliance that had broken in our home. Our dishwasher and refrigerator have had to be serviced, both of which were very expensive. I know that Kitchenaid will not replace my vent hood, since it is out of warranty. The replacement part is very expensive. The vent hood is held in place with cheap plastic and will fall off again soon because of it. We are so disappointed with our appliances and will never buy Kitchenaid or recommend it again to any of our family and friends.

The grill vent of my hood model microwave has broken fallen off three times in 4 years. When it breaks, it falls onto my range and smashes to pieces scrathing and denting the range top. It appears that the plastic tabs holding the vent into place get brittle over time and end up breaking.

When contacted by e-mail, Kitchen Aid representatives came across as very arrogant and would not stand behind their product. They checked for a product recall, and as there was none, they blew me off!

I purchased a KitchenAid Microwave Hood Combination (Model#KHMS155LSS-4)this item has been one of worst products I have ever owned. I will tell anyone, never purchase anything with the brand name of KitchenAid.

Customer Service has no interest in the customer. I paid 500.00 for a piece of garbage. Two adults have used this item for three years. The grill-vent has fallen off twice. The door handle has cracked in two places. With chuncks falling off. A call to customer service is a waste of time. This company does not care. They will follow the American car companies with the lack of quality into bancrupcy. This company does not stand behind their products! They are very arrogant and offer no concern to the consumer. My total rehab of my kitchen looks great except for a microwave that falls apart. I'm sure I'll replace it with a venthood and stand alone microwave. The cost of both and workers for the project $1,000 to $1,500. I know it won't be a Kitchen Aid.

Since Nov. 2008, I have spoken to numerous people at Whirlpool and the extended warranty company. I get one story after another, One person tells me it is going to be replaced, another tells me it has to be repaired. I am at my whits end with this problem. I think consumers should be warned about the run around that whirlpool is giving me over this appliance. This is not a cheap microwave oven at 900.00. I have had 150.00 ovens that have last 5-20 years. I have been without the appliance for 2 weeks now, and I still don't know what is happening with it.

My Kitchen Aid Over the Range Microwave keeps going on by itself. It has been doing this for a few months and now it is starting to worry my entire family. The Model # is KHMS155LSS-3, this goes on into PAN mode for over 3 minutes at a time, when you notice that it went on, you just hear the beeps, you wake up in the middle of the night to a blazing hot microwave that we just have to remember to keep unplugging all of the time. The unplug part should not be that difficult exept that our outlet for this particular unit is on top of the cabinets so we need a step stool everytime we have to use or stop using the microwave.

There have been times, that we leave the house for the weekend and have to drive back because we forgot to unplug it and we worry about a fire with our little dog inside the house.... So today (6/8/09) I had enough, I called a number I found on their website which is their US-Appliance #(877) 628-9913 and when I told the guy my problem he said, oh, LOTS OF PEOPLE call here for THAT SAME PROBLEM ALL OF THE TIME! you've got tho call Kitchen Aid at (800) 422-1230, so I did, and spoke with a woman named Susan, she said that it seem like a problem on the electronic component of the microwave which is covered for 5 years, so she gave me a few authorized repair center numbers to call, in which I would have to pay for a diagnostic and labor... you are most likely talking pay as close as a new and less probematic microwave will cost me!

I called the number and just to come to the house is $75 plus the price of Labor which you can only imagine how much that would be! I asked Susan from Kitchen Aid, since I read about more people complaining about this same issue, why don't they just recall this item being that it is absolutely a fire hazzard? She said that they do not base themselves on what people write on the consumer affairs site, she said that it is how many people actually get the item repaired or something like that, and then I said to her that most people would just get the item replaced since they are already afraid of it and it is actually cheaper to do that to get a high surprise repair bill... but, that is not Kitchen Aid's Problem so we gotta eat it. There's my two cents, I had to get it off my chest!

Our experience with this microwave have been very negative. We bought this microwave November 2005 for our new home that was completed on January 2006. Since then the grill has fallen off three times, first time replaced by its warranty, second time by kitchen aid company and now not covered. It also turns on and off on its own. We are very worried about this situation and want to prevent any accidents.

It is not fair that we bought this item thinking it is the best of the line and that it is giving us such a problem. At this moment in our lives we can not afford to replace this item. We also have been affected due to the economy. Thank you

We built a new house 3 years ago and bought "top of the line' KitchenAid Architectural series appliances. We have had significant problems with the microwave. the vent grill broke off almost immediately, and has since been held on with clear duct tape.

The most disturbing, though, is the fact that the microwave starts and runs all by itself! We were awakened in the middle of the night recently because it was running and beeping. We unplugged it, and the next morning I plugged it back in and it was running on its own within 15 min.

I filed a complaint on the KA website and to date have received absolutely NO REPLY. This is beyond frustrating....these are supposed to be higher-end appliances and one would expect a microwave to last more than 3 years. And from what I'm reading about other peoples' experiences with KA, we are not alone.

Purchased the kemc308kss04 3 years ago. Never had a problem with it until last night. About half an hour after eating dinner, the microwave door glass just exploded and shattered all over my kitchen. Unfortunately, it is not covered. This could have been a major disaster if it happened while my family and I are eating dinner. Luckily nobody was in the kitchen at the time. Does anyone know why this happens to this model? What did the service technician end up doing? Did they just replace the outer glass?

PURCHASED AN !UPGRADED!KITCHEN AID PACKAGE FROM BUILDER - THE MICROWAVE DOOR HANDLE CRACKED AND THEN THE DOOR - REPLACED IT FOR OVER $200 ONLY TO HAVE THE DOOR START TO CRACK ON THE BOTTOM SIDE - TOP VENT FELL OFF AND IS BEING HELD IN PLACE BY FOAM. KITCHEN AID TOLD ME THERE IS NO RECALL ON THE DOOR SO BASICALLY !TOUCH LUCK.! ASKED ME IF I WANTED A SERVICE CALL TO WHICH I REPLIED !NO I AM GOING TO LET IT FALL APART AND REPLACE WITH ANOTHER BRAND,! TOP OF KITCHEN AID STOVE ON WHICH POTS REST ARE CHIPPING AWAY (NOT COVERED UNDER ANY WARRANTY PACKAGE) REFRIGERATOR COMPARTMENTS CANNOT BE CLEANED PROPERLY - CONCLUSION - JUNK, JUNK, CHINESE JUNK, JUNK.

Grill Vent fell off, all by itself one evening about a year after installation. I was told this was not covered by warranty as it is a cosmetic part (yes the microwave works when this part is off, but really looks bad so I agree it's cosmetic, but disagree that it is not an integral part of the microwave) I Paid $118 for a replacement part 8205008 . Now barely a year later the part falls off again all by itself. The Grill Vent just is held to the unit and supports only it's own weight. THe little plastic clips are obviously insufficient strength to hold the part. THe fact that it falls to the floor and damages it's self more (real cosmetic damage) precludes trying to create some sort of fix to the unit to add your own new metal bracket. You will need to buy a new Grill Vent because you old one just destroyed itself in the fall.

This is what I wrote to the Kitchen Aid General Email. Microwave goes on by itself into 'pan' mode. It will not stop. Is this a panel problem with this model khms1j5lss-4? How much are new panels...is there a quick fix?

Here is their answer... Thank you for contacting Whirlpool Consumer Direct Sales. We apologize that we are unable to process orders via email at this time. Please call our retail parts department at 1-800-442-9991 with your complete model number, including the engineering code at the end of the model number, and one of our representatives will be glad to assist you with pricing and purchasing parts. Our hours of operation are Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern time. Whirlpool appreciates your business. Sincerely, Rachael B. Whirlpool Consumer Direct Sales

Instead of constantly unpluging the microwave...my wife figured out that if you do not program the clock into the unit...then it will not go into any programs but will still work. So the quick fix is, 'DO NOT SET CLOCK'

2 weeks after installing the new part, the new part broke in the same manner as the first. I first didn't want to call to get another replacement, but after it nearly fell off again, I called Whirlpool Service.

The product carries a one year manufacturer's warranty. This part (2 of them) has failed 2 times in less than a month apart. I called Whirlpool and only got run around from the customer service, even from their supervisor. They told me that it's my problem if their (low quality, high priced) microwave breaks and damages the stove below. Actually, the female on the phone said it's my microwave, so if it breaks again, it's my fault and my problem if it damages the stove.

I asked that if this continues to occur, becoming a chronic problem, could they extend the basic warranty for a few extra months given the repetitive nature of this failure. Answer is NO. They hide behind the fact that they as the manufacturer have not recalled this part, despite its obvious failings and lack of design. They continued to hide behind the phone conversation stating that they have a warranty and even though this part may continue to fail, after the first year warranty, it becomes my problem, oh, but you are welcome to purchase an extended warranty. I see, they want me to purchase an extended warranty because they know that they have a low quality product which needs to have an extended warranty, because they know that it is going to fail.

With that, and with the continued attitude that they don't care about the consumer, I hung up the phone.

The Kitchenaid Microwave Model #KHMS155LSS-3 is a very scary product. I woke up in the middle of the night because it smelled like someone was cooking. I turned on the light and nothing seemed amis so I went back to bed. In the morning I saw the code F2 on the display, I opened the door ant the inside was blazing hot. The motor that for the turn table now makes alot of noise and the mirowave will just turn on for no reason.

It now remains unplugged unless needed until I can have it replaced. Additionally, I to have the problem with the grill.It fell off and chipped the paint on my range. This thing is a safety hazzard. Worse yet I have to pay my township additional money to throw it away. Fortunatly, we discovered the problem before it burned my hous down.

We purchased all new KitchenAid appliances on November 24, 2006 from Lowe's, whom really highly recommended KitchenAid products with sale offers of rebates on purchasing KitchenAid products. The KitchenAid Microwave Hood Combination (Model#KHMS155LSS-4)has been one of the most defective products I have ever seen and has made me to never again purchase anything with the brand name of KitchenAid after dealing with customer service! I paid $409.00 plus tax for a piece of crap that falls apart for no reason! This makes the second time, after replacing the first one, which costs me $118.92 on April 1,2008!

The Grill-Vent has just fallen off again and this time cracking the door handle in two places, as well as scratching up my smooth black stovetop and dents in my hardwood floors, shattering all the plastic parts, which hold this piece of crap onto the main unit. You are wasting your time when dealing with customer service with this company! This is one company that does not stand behind their products! They are very arrogant, rude, and offer no concern to the consumer! It is like talking to a bunch of zombies with an attitude!

I can not afford to keep replacing a very costly defective part that just falls off for no reason and destroying everything in it's path because this part is not small at all, it is 29 7/8 wide. Not only has this part destroyed itself, it has broken the door handle, scratched up my smooth black stovetop unit, dented my hardwood floors, and recked my nerves!!!

The door springs on the the kitchen Aid Superba microwave oven combo (KEMC308KSS01) break repeatedly. Well-known problem! Don't count on Kitchen Aid to aid you with the repair. Expect $150 - $200 repair every year or so! Nonetheless, you should replace the broken springs because of the safety issue of the microwave oven door falling open and Hitting the head of children who may use the microwave.

My husband and I were sitting eating breakfast, which included biscuits that I had made in our KitchenAid microwave /convection oven (kemc308kss04) when we heard a noise, and then watched the glass on our microwave oven door shatter into tiny pieces. Of course when I called the store that I bought it from, they told me it was out of warranty.

I had read about this problem on various review sites after I had purchased the unit. I am very disappointed in the product. This is apparently not a freak occurrence as has been suggested by KitchenAid but something that happens somewhat frequently.

The repair person is coming tomorrow, so I'm not sure how much it is going to cost me, but I know it will be at least $80 for them just to come to our house.

We have a wall oven with a microwave above. A year ago June we had a light come on close oven door. I had contacted customer service about the door not completely closing shortly after buying it and was told that is how it was designed. I called a repair man who was referred by Pal,s Appliances in Jupiter, where it was purchased [the oven does not operate properly unless the door is closed. The service man told me the hinges were shot. He was told by the Kitchenaid folks that someone must have sat on it[!] or placed something heavy on it. We went back and forth on this until they finally agreed to replace the hinges.

Roughly two weeks after the repair the light came on again with the same problem. I called the repair guy and he called Kitchenaid again, as there was obviously a manufacturing problem. He was finally told that the door was probably too heavy for those hinges and that they recommended a heavy gauge hinge that was used on another model. That held up for about five months. Shortly after returning from our summer home the light went on again. I reverted to wedging split corks on each side of the door to keep it closed while cooking our Thanksgiving dinner. One of our son-in-laws told us he heard that there was a recall of some ovens and thought it might include Kitchenaid.

I purchased a Kitchenaid microwave KCMS1555R in late August, 2008, and the first time I used it to bake one potato it overheated and caught fire. I returned it and was given a replacement unit as it was within the first three days. Unbelievably, the replacement unit overheated a potato which was smoking.

The same thing happened with a bag of popcorn. Then it started coming on and off by itself -- with no one in the room! Now it is totally dead and Kitchenaid is supposedly refunding my money. These things don't work and someone should be doing something. They are dangerous.

I bought a Kitchen Aid oven-Microwave combo wall unit, Tonight my husband was broiling a fish and boom, a loud bang and the two inside glass panels shattered. My gosh how scary, now I am afraid when will be the next time, I have read many complaints on the internet and I hear Kitchen Aid does not take responsibility for there faulty glass? Somebody needs to do something about this, If it would have been the outside glass it could have hurt some one. Please help

This is regarding my Kitchenaid Microwave Model #KHMS155LSS-3 The door handle disintegrated. It broke into 8 pieces but the worst part is that it starts by itself. I thought my wife was in error when she told me the other day that the microwave started up by itself. This morning we woke up to find that the microwave had started up by itself. We have never programed anything, other then the clock. It just started up on its own. The insides were hot.

I bought a $600 above the range Microwave. Before it was out of warranty, a repairman was out twice to replace the control panel and then to replace the door of the microwave. Now the grill just feel off. Now the microwave is 3 years old and out of warranty.

Very poor product. Will never purchase Kitchenaid again. This microwave has been a pain in the butt.

I bought KitchenAid microwave about 4 months ago. The microwave freezes in middle of heating, and the machine keeps on running until we reset the electric breaker. Kitchenaid has sent the repairmen 4 times to my house and replaced 3 different parts including the main brain of the microwave--and the problem still exists. They are unwilling to replace the microwave unit nor are they willing to give me my money back. I complained to the Better Business Bureau, but they were not able to help me. There have been times when food has burned, and once my 10-year-old daughter burned her hand while taking her milk out of the microwave because it was over heated since the microwave kept running instead of stopping after 30 seconds.

So far not much damage has resulted except it is very annoying to have a microwave and not be able to use it effectively, especially when you need it the most.

We installed ALL new KitchenAide appliances this week. After installation was completed, the tech discovered our $3,000 built-in microwave/oven KEMS378 has three inoperable keys on the keypad. He recounted another KitchenAide double he installed weeks before, with the exact same problem! He called the defect in to KitchenAide and A&E was sent out (to confirm it was not tech installation error).

The entire operating panel has to be replaced on this never-used appliance! Do I have to remind you we paid $3,000 for this one piece! If this is so consistent a problem, why aren't there recalls? Upon reading this forum, I'm afraid to use the self-cleaning feature.

I have to trust there will only be happiness with our appliances from here on out!

The microwave/oven was purchased in May 2003. In August 2005 the microwave door would no longer open slowly. It took a week to get it fixed. The torsion spring had to be replaced. (The oven door under the microwave also had to be replaced because the technician dropped hit it with the microwave door.)

On 7 November 2007 the oven shot out bright sparks while on the cleaning cycle and threw the circuit breaker. The short circuit damaged the unit's control panel and the door was locked shut. The lower heating element, the control panel, and a thermal couple had to be replaced. It took 4 trips by the technician to get it repaired on 5 December 2007. The technician said that the connectors were loose on the heating elements and that one vibrated off and caused the short. He found that the connectors were loose on the lower element as well and had to replace those. One would have thought a quality product manufacturer would have made sure the connectors on the upper and lower heating elements would have prevented their working loose and causing a major short.

Fortunately we had an extended service contract through GE Service so the only thing we were out was the inconvenience of not having an oven and microwave for a month.

I did not expect a rash of defective parts and workmanship from a company supposedly having high quality. The cost of the unit was certainly high enough.

I just found this website after looking for KitchenAid complaints. I just got off the phone with customer service, oh, I mean Customer-NO-service. Our grill vent on our microwave hood combination Model #KHMS147KSS has broken for the 3rd time. Being that it is now out of warranty we have to pay for the part. ($110 plus shipping and handling). So a year after it was replaced,this Grill Vent broke while I was cooking and crashed down on my head.

I asked if they would give me some concession for this part, considering it is being replaced for the 3rd time. I was told there is no recall on the part so there wasnt a thing they could do. Has anyone had similar problems with this Grill Vent? I thought it might be helpful to also post the following complaint I wrote a few years back on my piece of junk Dishwasher:

We have a Whirlpool dishwasher model GU1500XT that we purchased just 2 years ago. (1/02). We had major problems with it right away. It made horrific noises at various times of the wash cycle and we really got the run around from repair people. (It is supposed to be the Quiet Partner?) I begged Howards Appliance to take the machine back as well as Whirlpool but they did everything short of re-building the thing to avoid this measure. Many mis-diagnosiss and countless hours of waiting for repair people later, the pump and motor assembly, drain pump and other parts were replaced.

Nowjust 2 years old and this machine is taking upwards of 3 1/2 hours to run! When it is finally complete, the dishes are wet and barely warm. After 3 missed (!) appts. by A & E, we finally got someone to come out. He suggested my problem was the temp. of the water going into the machine. I told him I ALWAYS call up the hot water until it is intolerably hot before I push start. He then suggested we increase our water heater from our present 40 gal. tank to a 50 gal. tank and that would mitigate the problem. I am NOT replacing a water heater sufficient for our 1500 sq. ft. home for a dishwasher. Yikes.

He ordered a new control panel for the dishwasher, and suggested this will solve all the problems. I am pleased this part is covered under warranty but I voiced that I believe the heating element is not working. Our dishwasher gets stuck at 76 in our cycle. This is the place where the water is heated to the proper temp. to run. If I open the door at this point, the water is cooler than when it goes into the machine. If I wait 5 min. and check again, it is almost cold. I felt the heating element today at this stage and it was cold.

So in follow up to this, they did in fact replace the heating element, and I paid hundreds to have a plumber run a new line to the dishwasher. But it still took forever to run and the dishes did not come out clean.

You would think after the hoops we jumped through, KitchenAid would say, enough is enough. These poor people definitely got a lemon. But now there response was that we reached the end of the warranty and even though I had had continual problems with the machine all through the warranty period, once it was expired, they said there was nothing they could do. I hope by posting this someone will think twice about buying a KitchenAid appliance. And good for you for being a squeeky wheel.

This is regarding my Kitchenaid Microwave Model #KHMS155LSS-3... I had the same problem 8 months ago....The microwave turns on whenever it wants to by itself.... First time it showed a code of F2....the next time it showed a code of INCH......Each time it counts down as it runs....They previously replaced the brain/control panel...This time when it started up again it had code word PAN and started its countdown....We once again had the repair service and they have to replace the part that they just replaced..The Repair Service has confirmed that this is a continuous problem with this microwave....Kitchenaid will not acknowledge it other than saying we will get you another part.... I am not only being inconvenienced but I am frightened that this unit may start up when I am not there and cause a fire....As far as I am concerned this is a potentially dangerous situation that Kitchenaid refuses to address.....The unit needs to be replaced....

We purchased a new KitchenAide Microwave/convection (model KBMC147HSS04) around March '06 for our New home which we moved into in April '06. In May '07 the microwave stopped heating. We could use the convection oven but did not need that as we had convection cababilities on the regular oven. KitchenAide gave me two repair numbers. I chose the less expensive service charge which turned out to be A&E Factory Service. The repaireman explained that since the appliance was over a year old, (by 2 months, how convenient for Kitchenaid) only the parts were under warranty. His service charge was about $60. But when he finishied itemizing, it would cost $1286.47 to repair a $400 microwave. He claimed that it would PROBABLY take 2 men to get the microwave out because it was PROBABLY too heavy for him so that would be an extra $90. I told him I'd call my husband and he could help him. Of course they weren't allowed to let anyone help. The labor was $289.57 which meant parts were about $1,000. So the parts cost more than the complete microwave.

Months later I called Kitchenaid to request a new microwave since it would seem to save them money to send me another one rather than pay the cost of parts. Of course they couldn't do that. So I just requested the parts before the warranty expired on those. I needed a magnetron and a sub micro-computer. I wanted to find someone to fix it myself. I was informed if I did that it would void the entire warranty. I had to use a factory authorized repairman. Now what good would the warranty do me when I only have a simple reheating problem and that costs $,1286. Any other problem would definately cost more than that. I told her I'd be stupid to call back with any other problems. th labor alone on this first repair was costing $100 short of the price of a brand new microwave. I may as well just buy another microwave. Not from KitchenAid of course.

I am starting to believe that there are not any companies with integrity anymore. Everyone rips you off in the repair department. Believe me had I let him take that microwave it would have been brought back with something else going out in a month or two. Just like when you take your car in and they give you a Courtesy Check. What they do is remove something and replace it with something else and then tell you that they NOTICED something that will probably be a problem in a few weeks. Even when you advise them you don't want a courtesy check they still do it. This is service I get from the noted PARK PLACE MERCEDES. I will never buy another. I had less problems with my Nissan Sentra and my Chevy Camaro. I wish I had never bought a Mercedes but my husband thinks when you pay more money you get a better auto or better appliance. But it is obvious that is a wrong assumption.

KitchenAid reps will act surprised and sympathetic as if they don't know they're ripping you off. IT'S ALL A LIE. DON'T BUY KITCHENAID.

Shattered glass in kitchen. Cost of $200 to repair manufacture defect.

I purchased the Architect Superba microwave/oven combo unit at great expense only to find that neither their product nor warranty is of any value. The unit was received on the 11th of November 2005 and the microwave stopped working December 29th 2006. When I called I thought that a company such as this would care to satisfy their clients only to find that they really don't care. The warranty had expired and they didn't care. To add insult to injury I discovered that parts were not covered either. After a lot of complaining they did warranty the parts required, but 2 weeks later the same problem reoccurred.

I called them up and they said that they would honour a 3 month repair warranty and here I am now in the middle of March and they did not show up for the repair as scheduled. I called their customer service dept. and other than being apologetic for the error, they state no appointment was scheduled and therefore it must be rescheduled to a later date. This is after several calls including the repair technician calling me back. In conclusion, I would not recommend a company that disregards it's customers. It would have been better off purchasing a cheap microwave oven and replace it every two years than to expect any quality from KitchenAid or it's affiliates.

My two-year old Kitchenaid Microwave hood combination experienced provblems with the controls for the fan and light. Since the unit cost over $900. and was still under warranty for the control panel, I contacted Kitchenaid and their authhorized repair service, A and E Appliance Repair. Thus began a two-month saga of repeated service calls from different A&E technicians with the microwave going from bad to worse. I contacted Kitchenaid numerous times to request replacement of this unit since it is obviously beyond repair, and have been treated rudely and are given no recourse other than to continue to deal with incompetent repair people.

I am especially concerned since I perceived Kitchenaid as a better quality brand and have all Kitchenaid appliances in my kitchen. Clearly, the company, which is a subsidiary of Whirlpool, does not care about their customers. I will not purchase this brand again and will not recommend Kitchenaid to anyone.

I have a nonworking microwave and have had to miss several days of work to wait for appliance repair people who are rude and incompetent.

Made a mistake on 11/4/04 and purchased a Kitchenaid KEHC379JBL4 convection Microwave/convection oven combo without checking this site. We have been without the use of this oven from Mid-Dec to today(2/6/07). The control panel and circuit board was replaced today and the circuit board was also replaced on 1/10/06 and on 1/16/07 the 1st repair failed.It is now time for Kitchenaid to pay-up and stand behind their product and replace this poorly constucted oven.It's clear as day that these ovens are not built to last more than a few years. This is clearly a breech of the publics trust and warrants and class action suit to seek restitution.

I had my Stainless Steel KitchenAid Superba Microwave/Convection Oven installed in my new home in Feb 1998. It has made more noise than my dishwasher from the first day of use. The oven door is not designed right--that's what the very first technician told us. It is too heavy. The oven heats too much and all the cheap components melt over time. We have had the guts of the microwave replaced twice, the control board once, the oven hinges have been upgraded and the oven latch has been replaced 3 times and I am currently waiting since Dec 19 for replacement.

A&E factory servoce as been scheduled to my house twice already (once no show, second time to verify that the latch actually was broken). Now I wait for my $2500 oven to be repaired--missed both Christmas and New Year's but no one at KitchenAid cares--they will give 20% off retail on a new one but then I'd be stuck with KitchenAid again.

Not counting the the first 3 years, but since Feb 2001 I have taken 18 days off work for scheduled service by (mostly) A&E. The last service took 5 trips because the tech would call in sick and they would not call to tell me until late afternoon or I had to call them. I think I am going to go back to all the previous servicers and get the records and go to a lawyer.

I have a kitchaid wall oven/microwave combination unit that I purchased with my new Winchester home in Feb. 2006. The model number is KEHC309JSS08. On 12/16/2006 while baking in the lower oven, the glass door to the microwave exploded, sending glass shards flying through the kitchen. I have filed a report with the Consumer Product Safety Commission to alert them. KitchenAide agreed to replace the entire wall oven unit and sent a new one to a local appliance company.

They arrived on 12/27, removed the old unit, unpacked the new one and it had the same problem, a shattered glass on the microwave door. KitchenAide is sending a second new unit to the installers but I have no confidence that this one will be any better than the last two.

I have seen numerous similar incidents on the internet for KitchenAid microwave oven door glass explosions. This is the latest in a series of repairs to this microwave. Since moving in to the home (in Feb. 2006) we have had it repaired 2 other times (both door problems) and had it checked one additional time when the door would not close (intermittently). This was an expensive upgrade in our home costing $2,850 and is the top of the line KitchenAide oven combination unit. I am very dissatisfied with the product. KitchenAide has a problem with the quality of this product which should be addressed.

Upgrade cost $2,850 from the standard unit in the home. The cost to purchase one is over $3,900. I have had to take off work 5 times to have the unit repaired. I have been without a microwave for weeks and have finally purchased a countertop microwave ($80.) I have been without an oven for 8 days.

I paid top dollar for a Stainless Steel Microwave. When you cook with it moisture gets between the glass in the front panel. It now looks like a permanently dirty window.

I called their 800 customer service number but since it doesn't affect the use of the product the response was a "well that's too bad, now isn't it?" kind of response. I think everyone should pay $600+ plus for a supposedly top-of-the-line microwave so it can look bad.

I'm very unhappy with this product and will never buy a KitchenAid product again. I was under the assumption that Kitchenaid sells only the top of the line products. In this case this micowave hood cost about $500.00 . Which is far more then the typical price of $350.00 . At this time kitchen aid is going to charge me for a service call along with parts and labor. They only have a one year warranity on there products

Our microwaves heating element keeps going out. It has been serviced by a repair company 4 times. I've asked kitchenaid to please replace the microwave because their is a serious problem. Since we bought in in August 2004 it has probably been used about 4 months out of the 14 months we've had it. We've also contacted Pacific Sales in Rancho Mirage, CA where we purchased it and they to will not exchange the microwave either. We remodeled out kitchen about 14 months ago and purchase dall Kitchenaid Appliances approx about $9,000 worth and I think it is horrible how we are being treated from both.

My husband and I recently remodeled our kitchen and purchased almost $7000. worth of Kitchenaid appliances in April of this year including an under-cabinet model microwave. The cost of the microwave was approximately $400. Despite the fact that we had paid for the microwave in April, it was delayed in shipment until July. We were finally able to pick it up on July 7th and we installed it the next day.

In mid-September the microwave stopped heating, so I called Kitchenaid and they scheduled a service call with a local contracted repair service (A&E). I made arrangements to stay home on September 24th to meet the service technician. Two technician's arrived and they spent around an hour trying to diagnose the problem and concluded that it was either the magnetron, the capacitor or the diode.

They placed an order for all three parts and scheduled another service call for October 1st. I again rearranged my schedule to meet them and they came and spent almost two hours replacing the above mentioned parts, but still the microwave was not working properly. After some more diagnostics they decided that maybe they had damaged the control panel and proceded to order that part. They then scheduled another service call for October 6th. Again, I made arrangements to be home to meet them. They came on that day and replaced the control panel, but still the microwave was not working. They called STAC (?)and STAC advised replacing the transformer. So again, they ordered the part and scheduled a call for October 8th.

I rearranged my schedule again to meet the technician, thinking for sure it would be fixed now, they've replaced every major part, haven't they? On October 8th, a different technician came (now the fourth service call) and spent three hours in my home, on my kitchen floor, replacing the transformer (which did not correct the problem) and testing nearly every wire and component in that machine.

His conclusion was that there were multiple failures and virtually nothing was working properly, including the control panel (which had already been replaced) and there was definitely a problem with the high-voltage section. This technician also called STAC and was advised to replace the transformer, the magnetron, and the control panel (things that had already been replaced!) on the off chance that none of the replaced parts were any good! He also told me to get on the phone with Kitchenaid customer service and he would talk to them about the problems with this machine and the amount of time and number of service calls that had been put into it. So we got on the phone with Joetta who listened to my complaint and talked to the technician who explained that it appeared that the microwave had multiple failures and that in his opinion the customer (me ) had been more than inconvenienced already. He did say to her also, that the only other thing he could imagine that was wrong was if all the replaced parts had been bad out of the box and he could try replacing them. So then I got back on the phone with her and I told her that I would not at all be happy to have to have a fifth (!) service call when they couldn't even diagnose what the problem was. She said she would investigate the past service records and make a determination by the end of the day as to how to procede. She said she would call me back by 5 pm. She never did. My $400. microwave is now in pieces in my garage and I have no idea whether Kitchenaid is going to replace it as they should, or whether they are going to force me to be inconveienced yet again with a service call that they aren't even sure will take care of the problem. Why do they even bother to call it customer service?

We have three children. We count on having a working microwave. We paid for what we were led to believe was a top-of-the-line model. We didn't even receive the microwave from Kitchenaid for three months and then it only worked for two. From the beginning this has been nothing but a hugely frustrating experience and a huge inconvenience and we still don't have a working microwave.

I've had nothing but problems with my Kitchenaid Microwave Hood. The unit is non-operable and I am unable to obtain service despite the fact I purchased a 3-year extended service contract.

The current malfunction of the microwave is the second time this particular unit simply died. The first time was in September of 2003 at which time the technician replaced the transformer.

The current unit I have is a replacement model which we received from KitchenAid on May 2, 2002. The original unit was replaced because the plastic on the control unit, handle and vent cover kept cracking, failing and breaking off. The current replacement unit has had the same problem with the plastic parts as the original and new parts were installed on the replacement unit in October 2003. However this new unit has had additional problems with the transformer and a new transformer was installed in September of 2003.

On January 29, 2004 I purchased a 3-year extended service contract sent to me by Kitchen Aid. Today, in trying to obtain service for my dead microwave, I learned that the service contract I purchased was not being honored because it had the model and serial number of the original microwave (that was replaced). This contract was provided to me long after I had received the replacement and I believed that the 3-year contract for which I paid $127.37 was for the replacement model in my possession. I had conversations today with Terry from the Customer Interaction Center and also Veronica of the Contract Department, (1 800 2399-5980) and I was told that that KitchenAid shows receipt of this contract but that it has the original model and serial number (not the replaced unit) and I was told that Kitchenaid's third party extended warranty service company, AON, will not honor my contract until I produce written documentation and a receipt for the replacement unit. This is the case even though KitchenAid has a record of the replacement.

Per request from Veronica, of the Contract Dept., I now have to fax, a copy of the paperwork that was given to me when we received the new microwave. The original receipt is very light and barely readable. However, as further evidence of my ownership of this unit, I am also sending a copy of a repair receipt from A & E in October 2003 which shows correct model and serial number of the microwave I currently have. I trust this will be ample documentation.

I wish to document the serious inconvenience and time this has caused me. Not only do I have to suffer the constant repair and replacement of an obviously poorly designed microwave product, but Kitchen Aid is placing the burden of its own paperwork mistakes on me, the customer.

I contacted Kitchen Aid Customer Interraction Center in Benton Harbor Michigan earlier this morning and spoke to Terry in an attempt to find some long-term solution to my problem with this product. After she could not offer one I asked to speak to a Supervisor and was left on hold for over 15 minutes. No one ever came to the phone. This is shameful.

I have had nothing but problems with this product and am sorely disappointed with the companys failure to provide any long term relief for these repeated equipment breakdowns, stupid administrative mistakes and abysmal customer service.

I WILL NEVER BUY A KITCHENAID OR WHIRLPOOL ANYTHING EVER AGAIN. BUYER BEWARE!

I have lost countless days waiting for repairmen, have not had use of the product I purchased and was defrauded buying a Kitchen Aid extended warranty they won't honor. This company advertises as being higher quality and just doesn't deliver! In fact, the quality seems to be quite inferior.

We are out $3500.00 the cost of the old unit. We are out the money it cost us to build cabinets around the unit. My husband has those receipts. We will be out the $4000 to replace a microwave and an oven. We will be out the money it costs to rebuild the cabinets in our kitchen.