We just replaced our KitchenAid ice maker. We discovered that the teflon lining has been corroding. This means that we have been consuming this corrosion in our ice.
Consumer Complaints & Reviews
On July 2006, after an extensive remodel, all KitchenAid Pro-Line (Meteorite) appliances went into use. We spent over $15,000 for the appliances. Since that time, all but the wine refrigerator and the ovens have worked properly. Our stand alone ice maker has had 3 pumps. And now the compressor was replaced (at a cost of over $600 total, and we have a water conditioning system). Now the dishwasher does not work at all. The built-in refrigerator has had costly issues. I cannot get any satisfaction with customer service, only lip service.
When you pay for a top of the line piece of equipment, you expect it to last more than 5 years! I am beyond frustrated. I want some level of concern on behalf of Whirlpool/KitchenAid, whose appliances I will never buy nor promote. I actually work for a gas utility. And I work closely with Custom Home Development. I want KitchenAid to take notice! I am a very unhappy consumer and I am sick of not being able to count on their appliances to work from day to day!
I called to complain about the ice maker on this unit which has now failed four times. On the very first service call, the serviceman stated that KitchenAid knew about this defect and would stand behind its product. Now, almost $400 later, it has failed again. They only cover their parts, which are crap, for 90 days because that's about as long as they last. Then you have the labor on top of that to pay for.
Never purchase KitchenAid appliances! We purchased the Architect series and have had nothing but trouble. The refrigerator had to be replaced within 6 months due to a crack in the liner. Within 2 years, the ice maker had to be replaced. The dishwasher door spring assembly had to be replaced. And finally, the microwave oven bracket (on the ceiling of the microwave) melted. To repair these items, $500+ with trip charge, labor, parts and not to mention, loss of income due to time off from work. So, it's totally not worth it! Next time, we'll head to Sears where the appliances are reasonably priced and will at least hold up more than 2 years. By the way, I contacted KitchenAid consumer line. They'll blow you off, too.
I have spoken to many more people and received many service calls--some good, some bad--but I am totally convinced there is a defect with this door icemaker. No matter how many times service people have been out, repaired and given instruction on operation, it always immediately return to not working. I purchased an extended 5-year warranty but it is very annoying to have to continue to call and go thru the process of explaining and have someone come out only to immediately not work. It's been quite awhile since I have called but the very next day after the last service guy repaired it that it has not worked. Ice will dispense, freeze up and not come out thru the system provided.
Each time a service person come we get instructions on how to use the icemaker but it just never work. The main reason I selected this refrigerator was because of the icemaker/stainless steel feature. I am very unhappy and feel it is an overall problem with the model. The model number is kslg25stst01 and serial # is su5043954. Although I still have time left on my warranty, I am concerned this is just a defect in this particular model. I am a single retired female that cannot afford to repurchase another unit. This is frustrating and is not meeting the needs by which I purchased it.
We remodeled an outdated kitchen and bought all new appliances. I am an avid cook and wanted "durable" appliances. We purchased KitchenSid convection double oven, cooktop, side by side counter depth refrigerator, dishwasher all in stainless steal high end. We spent for the appliances. Within the first year, the door ice/water dispenser stopped working. We contacted Lowe's and KitchenAid with no result. Then the ice maker stopped completely. Then the dishwasher doesn't work.
This has happened over the last 2-6 years! I have never heard of appliances breaking to such a degree in such a short time! I would never buy another KitchenAid appliance. Lowe's has not been helpful or contacting company. To repair any of the appliances is so expensive you can replace the item with another brand that will work and last longer! We are very upset with the experience.
