Complain about a product or service

KitchenAid Stoves & Ovens

KitchenAid • Cooktops • Cookware • Coffee Makers • Dishwashers • Hot Water Dispensers • Kitchen Utensils • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Louisa of Mooresville, NC January 4, 2010

I have a gas range that is almost 5 years old. I used the self clenner today and after about 1 1/2 hours, power was lost to the oven and the door is locked. I called KA and they MAy cover the parts but not the labor for a tech to come out. There are thousands of complaints for this - they need to do a recall.

Michelle of Oklahoma City, OK December 26, 2009

Thirteen months ago our kitchen was remodeled. We installed the kitchenaid double oven. Was pre heating the lower oven to 300 degrees while preparing Christmas cookies. I was standing next to the oven when I heard a loud explosion. The glass in the oven door had exploded all over my kitchen!!! It was only heated to 172 degrees!!! WHAT IN THE WORLD HAPPENED???!!!! I have never experienced anything like this before in all of my years of cooking.

John of Santa Clara, CA December 22, 2009

While using the self-cleaning setting on the KitchenAid Proline dual fuel range, model #KDRP407, the breaker tripped. After resetting the breaker the display remained blank and the door was locked. Upon investigating this issue on the internet, it appears this is an continuous problem. After reading all of the complaints about the range's self-cleaning issues, I'm suprised that KitchenAid has not at least found a correction to the problem or contacted the owners to prevent them from damaging the units. Sounds like a lawsuit in the making........I'm in!

Samira of Katy, TX December 22, 2009

7 months ago we purchased a Kitchenaid double oven. One night we ran the self cleaning and after 1.5 hours the glass door blew into small pieces. Shattered all over our kitchen. Thank God we were home to quickly turn off the self cleaning. We have a two and half year old who could have been hit with shattered glass. I wish a law firm would file a class action against Kitchenaid.

Larry of Richmond, BC December 21, 2009

On the self cleaning cycle, the over temp sensor trips shutting down the whole range. This is a very common problem with this gas range and requires a service technician to install a new one. It has taken us about a week to get service from Sears. In talking this issue with many friends I have found 7 people who have the same range with the same problem. An appliance company in Vancouver BC called Trail Appliance has it appears come up with a solution.....a larger capacity cooling fan....their solution appears to be working. I have passed this information on to Sears and have yet to get a response back. There should be a recall on this range.

Beatriz of Hawthorne, CA December 19, 2009

I purchased a Kitchenaid range in 2006. Since I purchased it the oven has not worked correctly. It stops heating and eventually an error message of "LOST COMMUNICATIONS" appears. I bought the extended warranty thinking I would be covered. Well, Kitchenaid sends out repairmen alright, but the problem can not be fixed.

I have had over 30 service calls and you would think the warranty company would have replaced it under the lemon clause, but no. They keep stating it doesn't qualify, although the service rep. has told me he has never seen an account with as many service calls. I suspect the warranty company has some arrangement with the service company because no serviceman will declare it a lemon. One serviceman told me "we can't do that". It's a scam.

Anyway, I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT AGAIN. My regrigerator, which I also bought in 2006, just needed a new ice maker motor! Kitchenaid is supposed to be a superior product but I have had better experiences with lower priced brands. I purchased a 3000 oven I can not use.

Jackie of Campbell River, BC December 18, 2009

In the less than 5 months since we purchased our "Classic Commercial Sytle Dual Fuel Convection Range" the service man has refused to correct the grossly inaccurate temperature reading (probably about 50 degrees out), the self clean function shut the entire oven down, and we waited about 6 weeks for repair, and the labels on the front panel have wiped off with soft cloth wiping down only.

Dennis of Edmonton, AB December 15, 2009

In May of 2009, after using the self cleaning feature on my Kitchen Aid stove, my oven would not work. I called a service company associated with Kitchen Aid, Aptco Appliance Service. The serviceman determined that I needed the clock board replaced. He replaced the clock board on June 02,2009. On Dec 09,2009 my wife again put the oven on to self clean. She did not use the oven until Dec14,2009. When she tried to turn the oven on , we had the same problem as we had in May, 2009, no heat in the oven.

Donovan of League City, TX December 15, 2009

The first time we used our self cleaning oven, it overheated and blew the fuses and wiring. KitchenAid authorized repairman recommened we don't use the self cleaning function of the oven as this is a constant problem with these ovens.

Eric of Huntington Beach, CA December 8, 2009

Our Kitchenaid single oven model #KEBC177KSS0 has failed after running the self clean feature. We are advised the thermal fuse blew out due to the high temperatures during the cleaning cycle. Upon research on the internet I find thousands of people with similar Kitchenaid ovens having the same issue. I contacted Kitchenaid via email and they told me to contact one of their repair referrals and said they could do nothing for me. In my opinion there should be a recall or free modification to the unit as we can no longer use the self clean feature.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.