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KitchenAid Stoves & Ovens

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

B of calgary, AB August 27, 2009

I bought a kitchen aide stove and had it replaced once as the oven didnt seem to cook food. The replacement stove needed to have thermostat replaced within a couple of months. Well it still doesnt cook even though the thermometer says its temperature is correct. So unless I cranked the heat up over 400 it does not cook food even on convection.

Dont think I should have to crank the heat that high but its the only way it will cook its now four years old. Should have complained sooner but I was told it was fine now I hear there have other issues with the thermostat.

Linda of Kailua Kona, HI August 27, 2009

We have a Kitchenaid Model#KGSA906PSSOO and the interface control board has been replaced three times in 3 years. The last one lasted 3 months. We used are oven 8 times aNd the same symptoms started as before. It would just stop heating up.

When I called Kitchenaid they were going to send out another part but not pay for the labor to install it even though this was the 3rd panel to be installed. We had to pay 3 times for the labor and take time off from work to wait for repair. Kitchenaid should just recall thIs product since it does not work properly.

SUE of CHESAPEAKE , VA August 24, 2009

I just cleaned my oven this weekend and now it will not heat up. This is the 2nd time I have had to replace my thermostat in the oven. Each time I clean the oven, the thermostat over heats and the oven will not work. At first, I thought it was just an issue with my oven. Now, I see it is an issue with Kitchenaid ovens.My local repairman said the thermostat is in a bad location in the oven. Since it is obvious that this is an issue with this oven, why won't Kitchenaid recall the oven and give us an appropriate solution. I cannot continue to pay a repairman to fix it. Why have and pay for a self-cleaning oven if you can't use that feature?

Laurie of North Vancouver, BC August 21, 2009

Purchased Kitchen Aid Gas Range model KGSS907SSS. Once installed, hooked up and plugged in, error code came up saying door locked. Tech had to come out and replace door part. Now valve has blown and no gas getting to unit. 2nd call and we haven't even used it yet. We're trying to return.

Tammy of Colorado Springs, CO August 19, 2009

Self-cleaning function kills oven. We have a KitchenAid wall oven that was purchased in 2004 model #KEBC107KSS03. We have two ovens so we do not use it everytime we cook and out of the 5 years it was only used no more than 3 years due to the fact the home was vacant for 2 of the years. We bought a home warranty with the house a little over a year ago. We used the oven for a couple of months and then used the self-cleaning function.

It cleaned wonderfully, however when we went to cook in it the next time it did not heat up. We called our home warranty, they came out, said that this was a known defect, they ordered and installed the corrective parts and said it will not be a problem again. The oven worked again. Well needless to say we did use the self-cleaning function again until 1 year later. Guess what? Same problem, now no warranty. For a second time this oven is not working because of the self-cleaning function. We are stuck with a non-working oven again.

Sherry of Palm Beach Gardens, FL August 18, 2009

I purchased a KitchAid gas range in 5-2005. I ran the self cleaning option last week and the oven door will not open, the panel does not work. Completely inoperable. I found all the complaints about KitchenAid's ranges doig this and all the company has to say is, we only have 2% complaints on our products. They are shipping me the thermostat at 50% off but I would never buy another KitchenAid product again. It should be a recall but it seems to be their "call".

Nancy of Pataskala, OH August 18, 2009

PF appeared on range control. In attempting to reset my time on my electric range it would not reset and an E1 F1 appeared.

I called the 1-800-422-1230 phone number listed in my Use and Care Guide manual, speaking to Angie concerning my range problem. KERC500HWH3 & s# 1ml2112481 was provided. I explained son was an electrician could he install this part or did I need to call a repairman. She advised me the part needed was 345.00, but she could send a repair part @ 50 % off with a 12.10 shipping charge and 18.99 sales tax charge for a total of 203.96. And yes the part could be installed by my son. The part would come within seven to ten days by Fed. Ex. Order # 1513496055.

The part was received on August 11, 2009 by mail and too large for my style Kitchen Aid Range. My son called, the same day part was received. He spoke to Kaylie and reviewed Model and S# of range along with received computerized part being too large for oven control opening. (10.5 inch horizontal & 3.5 vertical opening) He asked if correct computer controlled part was available. Kalie said this was not a problem and would send the correct part along with a label to return oversized controls. Again a 50% off the price was offered and the total would by 92.24 my son put on his credit card. Order #1513548229.

On Monday August 17, 2009 the part was delivered. Upon opening it was found to be the outside cover for the non functional computer oven controls!

Once again I contacted Kitchen Aid’s same phone number 1-800-422-1230 and after reviewing above was told “there is no refund on electronic parts shipped out and she didn’t care what other had stated”. In asking to speak to a supervisor I was told I had reached the sales department and she again told me there would be no refund! Again I asked to speak to a supervisor and was told she was authorized to speak to me! I was then transferred to another line and spoke to an Ashley…addressed concerns again and asked if she could address this matter. At this time she told me computer system was down and she was unable to help. I asked once more to speak to a supervisor and was told my “refund question went to some panel who would decide if a refund should or could be issued! How did Ashley know this if her computer was down? When I asked her if there was anything I could do she abruptly told me I could call back in an hour.

Kitchen Aid has 296.20 of our money. We have two (2) parts which we cannot use. I am filing a grievance with the Better Business Bureau and will contest the payments on my credit card.

Taylor of Fairfield, CA August 18, 2009

We have a Kitchen Aid Superba double oven as installed by the builder in 2006. Came home to find the power off in our neighborhood. Power came back on and tried to turn on the oven to preheat, but noticed that the self-clean oven latch was in the lock position. I was still able to open the door as it had not latched onto the door, however, I cannot use the oven, get the latch to retract itself, or get the oven lights to turn off. Called Kitchen Aid in the hopes that it would still be under warranty only for them to tell me it's not (big surprise!) but that they can refer me to a repairman in my area. After searching the internet for a possible solution it appears I'm not the only one with this problem. Please lawyers look into this situation as Kitchen Aid is refusing to do anything about what sounds like a defective product.

armando of Monroeville, NJ August 18, 2009

Our gas range(kgsa906pss00) oven shuts off while in operation.Error message comes up and operation completely stops.I've had a service tech out three times(the second time he replaced the keypad and electronic board.Still had same problem.The third visit tech lubricated some conections to the board.Now oven still has same problem-doesn't work!

Each tech visit was under direction of a Kitchenaid tech via phone.When I just called Kitchenaid they told me the only thing they could do was send out another repairman at my expense and replace any defective parts-when I explained that this was done 3 times, they just repeated the same thing again.Basically they will replace the parts until the warranty is up then your on your own-either buy another range or buy an extended warranty.

Why would you want an extended warranty for something that can't be fixed!Oh they also offered 15% off if I bought another range!AM I SCREWED?

Mary of Madison, AL August 12, 2009

I'm trying to write a letter to KitchenAid with a copy to go to the CEO. However, it appears they have made it pretty impossible for me (at least) to find an address for the MAIN administration.

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