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Felicia of Wynnewood PA (10/11/08)
When we moved into our house, the kitchen had recently been redone, including with a new Kitchenaid stovetop. On the stovetop, the knobs that turn the stove on and off easily break. The company charges $25.00 per knob plus shipping to replace these knobs. That is clearly customer gauging -- the knobs are made of plastic and probably cost the company a few pennies to create. They only warranty the knobs for 90 days, so if a knob fails (breaks) I have to keep buying new ones at that ridiculous price.
We have to spend an outrageous amount of money on these cheap plastic knobs
Lisa of Escondido CA (09/21/08)
Our back splash/guard has exploded once AGAIN! First time, 5/15/08 and 9/20/08. This a design defect and Kitchen Aid will not accept responsibility for it! Last time we contacted Kitchen Aid, who pass us to Sears. The repair was done but it didn't stick!
Lost dinner again, safety issue again, more headaches again. This time we have photos and saved the broken glass.
Maureen of Ridgefield CT (09/19/08)
We had our kitchen remodeled in 2005 and went with the Kitchenaid double wall oven and dishwashers. The 3rd or 4th time I used the self-cleaning feature on my new oven, the oven stopped working. I called a local repair service that is licensed to repair Kitchenaid. They had to pull the entire oven unit out of the wall and replace the thermal fuse that had blown during cleaning. They told this was not uncommon in these ovens and they were seeing a low of this with Kitchenaid. I received a fat bill of $200. That was less than 14 months ago.
I have only used the self-cleaning feature 2 times since then, and sure enough, the fuse blew again. This is the 2nd time in less than 2 years, and the oven is not even 3 years old. I contacted Kitchenaid, hoping that they would realize they had sold me a faulty oven, but they refused to even consider it because I was out of warranty. Unless you use your self cleaning feature very frequently, and most prople I know only use it several times a year, you wouldn't know it was faulty until after a significant timetime had passed. I was out of warranty before I had used the feature 3 times.
I have now had to have the repair company replace the fuse again, to the tune of $200. They also claimed that the exhaust fan, which is extremely loud and also needs replacing, is not properly circulating the heat during the cleaning process, which is causing the oven to overheat, and blowing the fuse. I can't wait for that bill. Why is this not considered a fire hazzard? If it is, shouldn't Kitchenaid be responsible for dealing with that?
Kitchenaid has been less than helpful, and even bordered on rude, when I called to ask for help. I think that if they make one exception, they might have to help all of the other poor people like me who thought they were getting a quality product from a reliable company, and soon found out otherwise.
Paul of Kingston MA (09/18/08)
My daughter and I both have the same model Kitchenaid stove with the self cleaning feature. My stove has like many others failed during the self cleaning cycle. After approximately two hours the control panel went blank and the oven door could not be opened. This makes the oven unusable. The thermostat had to be replaced. This same exact problem has now happened to my daughter twice.
The repairman said he was not aware of any problem like this with this brand of stove. However after searching several web sites I see that many people have had the same or similar problem with Kitchenaid stoves.
First of all I think it is unfair for the consumer to have to pay for the cost of replacing the a defective part on a defective product. Secondly it is a major inconvenience to be without a stove. I think it is arrogant and dishonest for Kitchenaid to not admit that there is a problem. I would think that a class action suit against the company is in order.
John of Fayetteville AR (09/17/08)
We recently used the self-cleaning function of our new Kitchenaid gas range and in the middle of the process, the stove and the electronic key pad quit functioning. In addition, the oven door is locked. This is the second time the electronic function of the stove failed. The first time was during Thanksgiving dinner preparation when we had a pie in the oven and several burners going at once. The control panel and knobs get so hot you can't touch them.
We thought Kitchenaid was a top brand, but now have come to believe that we paid WAY too much for the quality of workmanship we received. We are in the process of contacting Kitchenaid and/or a repairman. We cannot use our brand new oven!
Michelle of San Carlos CA (09/16/08)
My story is almost identical to Gina fo Ingersoll.. On 8/9/08 I put my Architect Series Duel Fuel Range (model # KDRP462LSS in the self clean mode(for the second time). The oven stoped working and the display panel went blank. The oven did cool down but the door would not unlock. Unfortunately I was leaving for vacation the next day for a week. When I returned home I called Kichen Aid customer service and was told to shut off my power to the stove for 20-30 minutes then turn the power back on and that might reset my panel and unlatch the door. This did not work. I called again to find a service person that could come and fix the stove. Upon the first visit the service technician said that he would need to order new boards for the oven. On 9/12 one month later the service technician came and here is what he had to say (replaced the boards,no power, bypassed thermal fuse still no power, power to cook top fine. Possible short in wiring harnest and problem location not detected) So one month later I am still left with no oven and have had to go out and by a toater oven. I havent had any luck with the Kitchen Aid customer service. I asked how I could talk to someone in a management position and they told me I could write a letter to the CEO Jeff Fettic. Meanwhile I am still without a stove and dont have a repair person that seems to know how to fix the problem.
Have had to wait 2 X for a repair person to come to my house.
Paid 89.00 for a service call and still no repair on the oven
Had to purchase 20.00 toaster oven.
Had to spend numerous hours trying to deal with this issue.
Robert of Albuquerque NM (09/14/08)
Oven won't heat after a self-clean. Our's is electric. Lots of hits on Google for several KitchenAid/Whirlpool oven models, including gas appliances. Apparently repair includes Thermal cut-out/fuse/thermostat part #9759242 which costs $44.95 plus $6.46 s/h from repairclinic.com. I'm handy with tools but can't find a diagram of where the part even is. So, I'll try to watch a repair guy. No guess how much repair visit + parts will cost. Will post results after visit.
Sherry of Rockford IL (09/14/08)
I purchased this oven when I moved into a new condo in 10/06. In 2/08 the oven quit working and it took several months for parts to be replaced and have a functioning oven. Today 9/14/08 the oven caught on fire by itself and I had to call 911. It was an electrical fire. They had to turn the power and gas off and pull the range out away from the wall. Now I have no functioning stove or oven. This for an expensive appliance that is just 2 year old!
The consequences were limited in terms of the actual fire, because I happened to be in the kitchen when it occurred and called 911 immediately. Hoever, the consequences could have been fatal had it happened at night when we were asleep, or an hour later when we would have been at church. I see several other reports of this. I think KitchenAid needs to recall this range and pay customers for a new one.
Gina of Ingersoll OTHER (09/09/08)
I have a Kitchen Aid stove. I put the thing on to clean and guess what pooooof it stops working somewhere in the middle of the cycle. The door locked and there was no power to the keyboard. After this happened I called Kitchen Aid direct, they were crap at answering any questions and kept trying to tell me to connect with Sears....called Sears they said contact Kitchen Aid direct.
Called Kitchen Aid back and they actually stated this is not a problem that has ever occured before.....I promptly gave them this website address and asked for some assistence with dealing with this very big, probably expensive problem. They were useless. So I am left with a self cleaning stove that does not self clean and does not open and basically does not work now...this is great as my company arrives on Friday for two weeks. So much for saving up and buying a so called great make that would outlast me lol. Very frustrated and very annoyed
Kathryn of North Vancouver OTHER (09/03/08)
Small Success! Self-cleaning cycle/thermo fuse problem For the second time when I used the self cleaning cycle on my Kitchen Aid Gas Range the unit shut down, the door locked and front panel was blank. This time I did talk to the KitchenAid executive management team who were very friendly and helpful and said they would fix my stove free of charge, which they did. KitchenAid say that they are unaware of this as an ongoing, common problem. Will everyone who has had this fault or those who will have it in future please call again to KitchenAid directly and insist on speaking to the executive management team.
Frank of Cincinnati OH (08/25/08)
We purchased a Kitchenaid Microwave / wall oven combination oven in June 2008. Since new, it has never worked. It keeps showing an error code. After several visits from service, it was deemed unrepairable. We are still waiting for Kitchenaid to authorize a replacement. We keep getting the run around. It has been 2 months that we are without an oven. I have called kitchen aid several times but have not gotten a reasonable answer. It seems like their procedures are strange - waiting for on tech support group to call another and send documntation that than has to be reviewed. So far, we still don't have any answers.
We have been unable to cook in an oven or microwave since June 27. Lots of going out for dinner.
Sue of Smithfield UT (08/07/08)
We moved in our house in 2005 and knew the appliances were new when the kitchen was added 4 years before. When things began to go wrong, we knew there was no warranty and had to call a repairman. Some things were fixed and some we put off until we could afford the repairs. I only looked at this site thinking I could get an idea of the cost of the rest of the repairs. Now I think I will be investing in a new range, NOT a Kitchenaid. We have had the back splash glass explode, the broiler not work, the door hinges suddenly not work, the convection oven stop working and the glass on the door break. My husband thought that one was his fault, now I'm not so sure. We have replaced the glass (not cheap) and I was going to clean the oven tomorrow, as we were afraid to clean it until the glass was replaced. I dont think I will chance it. What a surprise to find out that KitchenAid products are not quality products.
I will be looking for a new range tomorrow. I am scared to use the range at all and can't wait until I can get it out of here. The others who told about the glass actually exploding are absolutely correct. All the food had to be thrown away and my foot had a cut on it. Nothing serious, but it could very well have been. I can't believe I'm going to have to shell out alot of money (that I don't have) on a new range!
Monique of West Orange NJ (07/30/08)
I purchased at Kitched Aid Range model#KGRA806PSS02 in November of 2006. I have bein calling them for reparts at least 6 times because the oven would not shut off using the kep pad to turn it off. We have to shut it off by un-plugging the the electrical out let. I have complained to PC Richards who always refers me to the service company. I finaly got in touch with Whirlpool Corporation this Aprial who told me I need to contact the service department. The range is hazardous and can cause fire. My Mom is unable to pull the range out by herself to acees the electic outlet to turn the oven off.
The range is left on for long periods of time because it would not shut off and it is costly and hazardous. The down time is 2 weeks or more before the range can operate correctly. The technician has to inspect and then order the parts which takes between 7 to 10 days to arrive and a techincia is sent out again to replace the part. I am requesting a replacement of the range and I am told the range has increased in price to $1,900 and Whirlpool coorporation is willing to give me $920.00 and I have 30 days to take this offer.
Maureen of Flanders NJ (07/25/08)
My KitchenAid double oven is 7 years old. I recently let the oven run through an entire cleaning cycle, something I had never done before. As a result, the oven was completely dead and the repairman charged over $400 for the parts and the labor (since he had to have two men lift the unit out in order to get at the back of the ovens). The problem is that the oven itself could not handle the full cleaning cycle, overheated, and destroyed the internal fuse and blower system.
I don't understand why a cleaning cycle was placed in the oven that was too hot for the oven itself to handle. I also don't understand why this is our responsibility to undergo the cost of the repair that is involved when we only did what was outlined in the owner's manual; running our oven through the cleaning cycle. I have gotten no help from KitchenAid (Whirlpool) since my oven is out of warranty and they have no other complaints regarding this problem.
Since then I have done very little research but came upon literally over 100 complaints regarding this problem going back several years. Perhaps you can get a class action suit together to force Whirlpool to stand up for his products and not to lie to the consumer.
Fred of Hampton VA (07/25/08)
We purchased and have maintained a service plan for a KitchenAid range. The plan was purchased through KitchenAid Home Appliances. The glass cooktop on the range has cracked (not from misuse) and must be replaced. The condition was reported to KitchenAid customer service on 7/8/08, and we were advised to discontinue use of the range until it was repaired. The new cooktop is reported as backordered by the repair contractor (A&E). KitchenAid states that the problem is not their responsibility since the range is out of warranty.
The service plan provider (National Product Care Company) assigned the service call to A&E, one of their vendors. NPCC and A&E both state that they can't perform until the specialty part is available. There seems to be no performance or response time specified in the fine print of the service agreement. Based on responses from manufacturer, authorized service plan provider and the repair agent, it appears that no one is responsible for the inability to fix our stove. Everyone is polite and so sorry, but not much concerned about getting on with product support. While we have received some benefit from the service plan in the past, it is not helping much on this occasion.
1. Disappointment in KitchenAid's lack of support for their product line. 2. Disappointment in performance of the National Product Care Company. 3. Inability to use the range since the date of contacting customer care, 7/8/08.
Barbara of Tenafly NJ (07/21/08)
My Kitchenaid Superba wall oven stops working when I use the self clean function. It is out of warrantee now. Many others on this site have reported the same problem. Kitchenaid does not acknowledge that the problem exists.
I have had to replace the thermostat twice, at about 300 bucks each. I can no longer use the self-clean function, because the repairman warned me that the problem will reoccur. I feel like I wasted 1000 dollars on this oven. If there were a class action suit, I would join it.
Shawnee of Scotts Valley CA (07/21/08)
I purchased an oven from an appliance store called Western Appliance in Santa cruz on 10-10-06. This oven has a self cleaning feature. When I self cleaned my oven the thermal fuse broke. In March of 2008 I had this part replaced. Kitchen Aids Tech from A&E came out and replaced it and told me that I neede to drill holes in my cabintes and put a fan in the front of the unit when I self clean it. The second time that I cleaned it I opened the drawers under the ubit and the fuse did not blow. The 3rd time that I self cleaned, i did not open the drawer. My smoke alarm went off in my house. The unit got VERY hot. When it cooled down, I tried to bake in it and the oven would not heat. It blew the fuse again.
I live only 3-4 months a year in this home. I have owned this unit for about 21 months. Itried to get kitchen aid to replace the fan so that the fuse will quit blowing. I spoke to Robert from Coastal Appliance, and he said that we was very familiar with this product. He said that is a VERY common occurance that these blow fuses. He suggested that I replace the fa, Sensoe and Fuse. That will fix the problem. He gave me an estimate of Approx. $300. I payed $1.473.00 for this oven. I spent another$72.00 on a sevice call to replace the fuse the first time. And now I am quoted $52.00 for the part and $160.00 ro replace the fuse again.
I feel that I have a faulty product, and that Kitchen Aid is not working WITH me to resolve this faulty product. I own a Construction Company and have bought many Kitchen appliances. I have never had this problem with other appliance company`s. Please let me know what I can do about this.
I am unable to have an oven for ANOTHER 2-3 weeks. I feel that this oven is still new becuase it does not get used that often. Even though Kitchen Aid refuses to back their product. When the fuse gets replaced, it blows when I clean it. I feel that it can be a fire hazard . I want to get my Approx. $1.500 worth of use of this appliance.I did not buy this product to pay someone to fix it when I clean it. Thank you for your time,
Judy of Los Gatos CA (07/18/08)
Kitchen Aid stove broke during self clean cycle in 9/06,, the whole computer display went off after 1 hour, oven stayed locked, would not work anymore,, had to pay for a service and new thermostat $200, now on 7/08 I decide to self clean on the minimum cycle again, paranoid though, and what happens. it goes off after 1 hour again, and the oven is once again broken, Kitchen Aid does not car, all they tell me is to purchase a new extended warranty, so that everytime it breaks again when I want to self clean I get to call them and wait 4 weeks for a part,,
I have only self cleaned (well tried to self clean) twice in this oven. They said if I pay for service and the part again they would guarantee it for a year if the same thing breaks again. I hate this stupid oven, and will never buy kitchen aid again. the total amount I will have paid after fixing this is the amount I could probably put toward a much better oven, sounds like a lot of other consumers have had my same problem with self cleaning cycle.
Tracy of Suwanee GA (07/12/08)
My Kitchen Aid double oven was set to self cleaning mode and just shut down in the middle of mode. The door to the upper unit is locked and the control panel just blacked out. I have heard about this happening to others and feel that kitchen aid should be held responsible for their poor manufacturing.
What can be done?
Broken and needs replaced. Rumor is that even if repaired, it will continue to break each time the cleaning mode is set.
Lisa of Knoxville TN (07/12/08)
I bought a Thousand dollar piece of crap! Had dishwasher installed on Thursday July 10th.It ran one complete cycle and did a very good job of washing the dishes.This evening it refused to fill and seemed to make grinding noises.We tried for two hours to see if the thing was going to do what it is supposed to do and it would not.I am returning it to hhGregg the first thing tomorrow.The Model is KUDSO3FT.I am glad that I was fortunate enough to read these complaints.I will demand that I be able to exchange it for another Brand!I am now thinking Bosch.
I am a mother of 7 children.Only 5 are still living at home with us.With gas prices the way they are and everything else you need to sustain a large Family it would be of some comfort to be able to rely on your Brand new appliances.I just want a good quality dependable dishwasher.Does America still make Quality things?
Alberto of Los Angeles CA (07/10/08)
Dear reader, about 3 years ago I bought a KitchenAid gas range (model KGRI)and after less than one year the cast iron grates cracked. I thought me or someone else did something wrong or maybe the shipping, so I purchased a new pair for about $100. About 6 months ago, the second set of grates cracked again, so I decided to contact KitchenAid and they told me that there are no defects with the grates.
I spent already $100 and since I have no problem buying another set if only wouldn't break after only few months of use. From an aesthetic point of view, I hate to see a new kitchen with broken grates.
Sharon of Potomac MD (07/09/08)
I have purchased a double wall oven from a store in Gaithersburg maryland four years ago, in that time when I have used the cleaning mode I have lost power to my oven and need to pay a repair man to come fix it each time. THe cost for labor and parts is $350.00 each time. Today I am awaiting another repair.... So far I have put 1,000 dollars into this oven that is supposed to be topnotch.
Today is the fourth visit so that will bring the total mich higher. Ihave contacted kitchen aid who says it is out of warranty. Though we understand it is out of warranity I am not abusing my oven but just putting on the self clean mode and no matter how long I let it clean for it gets so hot and shuts off and I lose power to the oven until I can get it repaired. It is a consumer nightmare to have a business like kitchen aid not stand up to the product.
Being unable to use my oven has caused hardship finacially as we have put out one thousand dollars to repair this oven for the same problem each time.
Simone of Havertown PA (07/08/08)
We purchased a Kitchenaid Superba KESC307HBS slide in range in January 2003. Everytime I convection bake or roast the control panel fogs up and the oven shuts off leaving an error message F2:E1. We have had 3 repair men out over the past 3 years at $150.00 a visit, the last visit was yesterday. He suggested replacing the oven door gasket to prevent the steam in the oven from causing condensation in the control panel. We have decided if this does not work to cut our losses. The stove in general has not worn well, the area where the steam comes out of the vent has rusted and is unslightly. I would NEVER purchase another Kitchenaid product.
While purchasing our stove in 2003 we also purchased dishwasher model KUD101FLSS. It the 5 years of ownership, we have the door hinges snap, very dangerous with children or elderly people- the door is very heavy and held on the hinge by a NYLON CORD! we have had to replace the soap dispenser, top shelf basket wheels and recently the dishwasher is failing to clean the dishes properly and I find myself running the washer twice.
Customer service has listened to my complaints, and offered to pay 50% of parts on the stove- apparently this is a new program. However I am still out of pocket and that is money I could have put toward a replacement. It is not right that after only 5 years we are shopping for a new dishwasher and stove. These products have been nothing but aggravation.
Teresa of Hayward CA (06/24/08)
We purchased a KitchenAid double oven several years ago. We had it installed several months later after the kitchen cabinets, etc. were ready to recieve it. The first time we used it was about a year later. We cooked Thanksgiving dinner it the ovens. The top oven glass on the inside of the door, shattered due to the HEAT. As we pulled that turkey out, while the bottom oven door was open as well, some of the juice spilled onto the bottom oven glass door and the heat from that also shattered the glass.
Aren't ovens supposed to be hot??? apparently your inside glass on both doors was not tempered accurately. We have not been able to use the self cleaning aspect of our ovens this entire time, due to being scared the hole thing might blow! The glass on the bottom door still looks brand new, only shattered!
We contacted your company and a representative called us back right away, a couple years ago. The representative asked if any one was hurt. We said no, but the doors were certainly defective. They said they would get back to us and NEVER did! We tried to contact them over and over and never heard from them again. This is very tacky and we would like our unit repaired or replaced.
Tina of Anchorage AK (06/18/08)
I purchased a gas convection freestanding Kitchenaid oven in 10/06 for its features & the brand name's reliability, but just after the12 month warranty expired (Thanksgiving 07!) the off button on the oven quit working. We had to use the breaker in the basement until the panel could be replaced (about $400 expense), and now (just 6 months later) the replacement panel is having the same problem.
After reading the other postings, I'm going to avoid any self-cleaning, and hope this little darling doesn't spontaneously combust before we can get rid of it.
The $1100+ dream oven I bought is a lemon, and getting it fixed again will bring repair costs up to. . .. $600? $800? Now it's pretty clear I need to get rid of it -- how many days off from work will this require?
Kamela of Hermosa Beach CA (06/17/08)
After just under 2 years our microwave oven is malfunctioning. Kitchenaid generously covers the part but not the installation. I called customer service and they were of no help. I have been a loyal Kitchenaid customer for many years and am highly disappointed by their lack of assistance. They would rather loose me as a customer then work with me in handling this situation. I will NEVER purchase a Kitchenaid product again and I will gladly spread the word that any product with their name on it is not worth spending a dime on!
The $160 installation fee is not covered.
Lisa of Houston TX (06/17/08)
Double Oven model#KEBS278Dss10. We bought kitchen aid appliances when we remodeled in 2001 because of the quality associated with that brand. Summer of 07 I used the self cleaning feature for probably the 2nd or 3rd time. The oven lost power and stayed locked. Finally got a kitchen aid recomended repair company out in november. After more than a week of the tech not turning in the paperwork, I asked for my money back, which I got. (A & E Appliance in Houston Texas).
Got another recommended company from kitchen aid's website (Royal Appliance) and they finally fixed it and that is when we learned that this model gets too hot and the fuse shuts off. Nice that it doesn't let your house burn down. Kitchen Aid says it is not a problem and they stand behind their products within the warranty period. Even then they would have just sent one of their repair companies out to fix it. My husband had unexpected surgery in March and we had cleaning people come before he returned home from the hospital. They used the self cleaning feature (which I had resigned myself to NEVER use again and purchased easy off oven cleaner) and it died again. Called Royal Appliance. They ordered 2 different parts wrong, which prolonged the repair until 6-13-08. Used my oven for about an hour before it died again.
It is the 17th and I have had to initiate all 5 of the calls to Royal to get them to come back and fix it or give me my $700 back. Finally put a stop payment on the check, which had not cleared at that point and called Kitchen Aid. They are willing to offer me a 15% discount on a new oven and nothing else because it isn't under warranty and this is not a problem. So I can either buy a new Kitchen Aid and deal with the same run around or buy a different brand and hope for the best with it or let another one of Kitchen Aids authorized repair people back in my house.
Having to take time off from work to meet repair men with the wrong parts. Having to find alternative cooking methods for the past 3 months with a husband recovering from a double bypass at 43 and having to have surgery myself the week of the last repair ohly to have an oven that still doesn't work. Having to pay $29 dollars to stop payment to one of Kitchen Aid's authorized repair companies because they wouldn't call back or try to resolve the issue.
Sandy of Louisville KY (06/14/08)
My two year old Kitchen Aid Dishwasher stopped working almost a month ago. The touch pad panel lights up but will not start the machine. Three repair men and $200.00 in service calls still has not got it running. The Customer Service people at Kitchen Aid were not willing to explain or help me. Rathe, they acted very put out that I was bothering them. Had planed to buy a Kitchen Aid stove but will look for a more responsive company.
$200.00 in service calls,and dishwasher still not working. Kitchen Aid should recall the touch pads or at least pay to have them repaired.
Robert of Encinitas CA (06/13/08)
I was sitting in the kitchen having my coffee. The oven and stove were off. My KGSA906PSS decided to catch fire all by itself. I think it was an electrical fire but the flames were substantial. I called 911 and luckily they were there extremely quickly. The range is a write off but the house is okay. Kitchenaid and my warranty company want to charge me to replace the range. Warranty says it is Kitchenaid fault since it is a write off. Kitchenaid says there ranges fail safe? I asked if catching fire while off is considered safe and all they said their ranges fail safe. DO NOT USE A KGSA906PSS THEY ARE NOT SAFE. AT the start Kitchenaid wanted $575 to replace the range. Eventually they got down to $200 after I yelled at them enough but I will get the newer version. I would be very careful if you have a KGSA906PSS. You might come home to find smoldering ruins if you have one plugged in.
If I had left my house for the office 15 minutes later my house would have probably not been there when I home. This is what the Encinitas Fire Dept told me.
Darlene of Orange CA (06/08/08)
I purchased a double oven in 2001 made by Kitchenaid. This unit has been worked on several times for the same problems. Today I decided to use the self cleaning feature and at this time my oven has no electronic display and will no longer function. I had been told by service reps at the last repair that I cook too much, and that I self clean it too often. My husband and I are empty nesters and I do not cook as I did when we had a family at home. I have not used the self clean feature in over 2 years, today I did.... big mistake.
In December of 2007 I had to have the bottom oven door hindges replaced, they lasted less than a month. I was told that someone must have put something on it while the door was in the open position. Needless to say, that is not the case.
I have paid for my last repair to this unit, I will buy another of different manufacture. I have advised a neighbor who is going to remodel a kitchen, of my experiences with Kitchenaid and I will not ever buy another Kitchenaid product. Repairs made to this unit, at my expense are as follows: Oven door hindges, door glass replacement, self cleaning safety door latch assemblies on both doors, they are made of plastic and do not hold up. Does anyone know of any legal actions being taken against Kitchenaid?
Donna of Miami FL (06/07/08)
I can see that problems have continued over the years with the Kitchenaid brand appliances. I bought three appliances when I remodeled my kitchen a few years ago. Under the warranty, parts had to be replaced in both the microwave and the electric stove. The microwave turned on by itself and made a horrendous noise. The stove would not turn on until I had tried each of the other buttons. I rarely use these two appliances because of long hours at work, so one would think that they would last forever. Again, they have to be replaced. The person who I talked to was not very helpful. She said that i would have to pay. I would never buy this brand again or recommend Kitchenaid.
Toni of Bennington VT (06/02/08)
On Saturday, May 30,2008 my backsplsash suddenly shattered sending glass all over my kitchen. I was using the back burner on low and also had my oven on. Glass flew everywhere including in the food I was preparing for dinner. It sounded like a bomb exploding!
I spoke with Darlene a Safety Department person and she has scheduled a full restoration of my 3.5 year old stove at no charge.
Lisa of Escondido, CA (05/20/08)
My Kitchen Aide Gas Stove back guard shattered while I was preparing dinner on 5/15/08. I have contacted Sears where we purchased the stove about 7 years ago. This is safety issue.
Sears gave us an estimate to repair this defective stove;$473.51!
Tommy of Raleigh NC (05/14/08)
We purchased a K/A dual fuel range model #KDRP407HSS11 about 1.5 years ago when we re modeled our kitchen. We have already had to replace the liner underneath the gas burners. If ANYTHING spills over on it, it will not clean off. Even if following the cleaning instructions. The appliance repair man that came to replace the first on said If it happened once, it will happen again. I have a service business and am in quite a few houses every day. Not to long ago I had a customer how had the same range only several years older. She had never had this kind of problem and her liner looked as if it was new. She uses the range everyday!!. So now, a less than 2 year old range needs another liner under the gas burners.
Danna of Sandy UT (05/11/08)
In 2000 we remodeled our kitchen and replaced the old appliances. We purchased a KitchenAid Superba double oven unit. The style matched the other new appliances and we had a KitchenAid mixer which had performed well for many years. We hoped that the oven quality would be equal to the mixer.
Shortly after the unit was installed the interior light quit working. After a service call and a wait for parts the transformer was replaced and the lights again worked. A short time later the lights went out again. Rather than go through the hassle I went to a local store and purchased another transformer. When I purchased the transformer the salesman commented about the quality of the original transformer. . Two KitchenAid transformers lasted slightly beyond the warranty period while the one I installed continues to light the interior of the inoperable appliance.
The ovens never seemed to cook properly and did not appear to reach the proper temperature. Due to the hassle and lack of accomplishments through prior conversations the company was not contacted.
We decided to try the automatic cleaning feature. After completing the cleaning cycle which could not be adjusted for anything other than four hours, the display began making different noises and erratic displays appeared in the screen. We contacted KitchenAid who advised to turn the power off for a few minutes. Nothing changed until the power to the oven was turned off for two days. The oven never properly completed a self cleaning cycle.
Approximately one year later we ran the self cleaning cycle again. This time the heat escaping from the top oven destroyed the plastic control panel. Since that time the ovens will only cook at 350 degrees and none of the other features operate. Local repair shops advise that the replacement display is expensive and if it does note solve the problem the parts cannot be returned. It was suggested that a repairman be called in an attempt to diagnose the problem. The ovens never performed up to our expectations and it does not seem reasonable to continue to put money into such a low quality product with an expensive price tag. If only I had encountered this web site prior to buying the ovens.
No economic or physical damages have resulted. The only consequence is having to deal with a kitchen appliance that is often needed but never works properly.
Peggy of Helotes TX (05/07/08)
Our KitchenAid built-in electric oven, model KEBC101Kss06, was part of our new home that we purchased October 19, 2006. In mid-April of this year (2008) I ran the self-clean cycle for the first time. After the cycle was complete, the oven would no longer heat. I called KitchenAid customer service and, since the oven was more than one year old and out of warranty, they told me I would have to pay for a service call and repairs. Service was performed the following week (April 28, 2008) by A&E Factory Service.
The repairman told me the high temperature of the cleaning cycle caused the thermostat to stay open, and that this was a known problem with KitchenAid ovens. He replaced the thermostat and convinced me to purchase a separate thermostat fix part that would keep this from happening again. To his knowledge, there had never been a recall nor had KitchenAid ever made the thermostat fix part available free of charge to correct the problem. He had also told me this failure occurs when the full self-clean cycle (rather than the short cycle) is used and recommended I only use the short cycle. However, the full cycle is the default setting. Since this repair is only covered for 90-day warranty, he advised that I run the self-clean cycle again as soon as possible.
Total cost for repair was $154.00 labor and $53.40 parts ($207.40). If this was a known problem there should have been a recall/free repair provided by KitchenAid. It is my understanding that this problem had already existed for several years by the time we purchased the oven with the house. At the very least, the cycles should be changed so that the default setting is not the extended cleaning cycle that is known to cause this problem.
Paul of Oceanside NY (05/07/08)
The hinges on my KitchenAid slide in oven have failed for the 3 times since I purchased it. All repairs were out of warrenty and kitchen aid refused to do anything about it. This problem is caused by a design flaw in the hinges. Kitchen Aid claims no other customers have this problem. By reading on line I see this is no true. It is terrible how companies can continue to product inferior products and go unchecked. You can't even sue them in small claims court in New York because they are not located in this state. They are worse than gansters these companies and should be treated as such.
I had paid over $450 to repair a product that was never designed correctly. Since my oven door has no worked properly on my occaisons the cabinets next to the range is also damaged to the tune of $350....
Patricia of Carmel CA (05/03/08)
We purchased a new slide-in KitchenAid gas range in August, 2005. Right around the time the one-year warranty expired, we tried to use the self-clean feature on the oven for the first time. In the middle of the cleaning cycle, the front control panel went out, leaving the oven door locked and the oven useless. After quite a struggle with KitchenAid, we were able to get the oven repaired. It was the same problem many others have cited -- overheating of the thermal sensor.
Tonight, we started the self-clean feature for the second time (OK....we don't cook a lot...), and the very same thing happened. I agree this is an obvious design defect. And it should fall under some implied functionality warranty. If a company is going to sell something as self-cleaning....and charge the consumer more for that feature, then that feature should function as advertised. If it doesn't, the product should be recalled.
Loss of time from work, loss of use of appliance for several weeks. This time, there will be a cost of repair or replacement.
Angel of New York NY (04/30/08)
i purchased an expensive KA builot in convection/oven & convection/microwave in 10.07.....after 3 repair calls, still does not work. I asked Ms Jamela, a supervisor at KA to replace my LEMON...oh no, the warranty is repair only. DO NOT BUT THIS OVEN....save your THOUSANDS OF $$$$
Evelyn of Las Vegas NV (04/09/08)
I bought a new home April 30th, 2007 that had all kitchenaid applicances. February 2008, my husband was baking and heard a loud noise and upon opening the oven there was a fire. The temperature in the oven became so hot that it burned a hole the size of a quarter in the bottom of the oven. I contacted KitchenAid and a Maytag repairman came to my home and deemed the oven unrepairable. I was asked to contact Kitchen Aid, which I did as instructed. The oven model that I have no longer comes in the color that I have in my home (Bisque). The only option was to accept a new oven in stainless steel or black which does not match any of my other appliances and would not compliment my new home decor. Kitchen Aid is less than consumer friendly. My only choice is for to receive a pro-rated buy-out and give them back their oven, which is definitely not a problem. The issue is as of today, I have not received a refund and I have talked to multiple employees at KitcheAid, constantly having to repeat my issue. Today, finally I am told that a check will be mailed in my name to a company that will bring the check to my home and take the oven, which of course I don't want or can do anything with.
Robert of Gainesville FL (03/30/08)
The Kichenaid superba wall oven has a serious design flaw. The thermal fuse goes every time you turn on the oven self-cleaning feature. The fuse costs some $45 with shipping and the oven needs to be taken out of the wall to fix it, another $60 if I don't do it myself. I would have expected kitchenaid to have better designed products.
Susan of Henniker NH (03/30/08)
In 2004 we completely remodeled our kitchen, using a contractor of stellar local reputation. He recommended Kitchenaid appliances. We spent over $5000 on a smooth-top stove/convection & conventional oven, side-by-side refrigerator, and dishwasher. Prior to this, our only exposure to Kitchenaid was countertop small appliances. To say we have been horribly disappointed is an understatement. The top of the cooktop has eroded along the edges, even though we have scrupulously followed their recommendations for cleaning, using appropriate products. The oven door allows drips to run down the INSIDE of the glass, which makes it constantly look dirty. There's no way to get inside to clean it. The larger burner only works on ONE temperature - which is high, making it useless for delicate cooking. The ice maker constantly breaks. The refrigerator filter light is constantly on change even though a new one was installed just days before. The temperature of the fridge will not moderate. It freezes lettuce in the crisper, even though it is on the warmest setting. The dishwasher is rusting inside, even though appropriate soap, etc. has only been used. No one responds to our queries. Perhaps, Mr. CEO Jeffrey Seigel, will be considerate enough to do so.
We will have to replace the stove at a cost of $1300+. When the rust decides to totally do in the dish washer, we will have to replace it. Same for the fridge. Kitchen aid markets itself as high end. It is more like low end.
Bailey of Titusville FL (03/27/08)
I purchased the KitchenAid Electric Range Model #KERA807PSS01 on Dec. 18, 2007. This range has been a nightmare as is dealing with KitchenAid/Whirhpool. First they tell me that this range was sold to someone else in 2006 and it was a scratch and dent so therefore it has no warranty. I bought this range new at a local appliance store that I've dealt with before. The oven won't cook and when it did it took 2 1/2 hours to bake a simple pan of brownies. KitchenAid tells me, oh well that's how long it takes to bake brownies.
The other day I went to open the oven door and it's locked and the control panel tells me it's in the self cleaning mode and the door is open. I did not touch anything on the control panel. It just turned on by itself. I have been on the phone with KitchenAid/Whirpool for 3 weeks now. They have sent out 2 repair men just to tell me that they can't repair the stove without having to order several new parts. One repair man told me that from the looks of the range from inside it looks as if it had fallen down a flight of stairs. The stove is not even 3 months old yet. The appliance store I bought the range from is having trouble with their rep trying to get me another stove. They keep telling him that this stove was sold to someone else in 2006 so therefore they (KitchenAid/Whirlpool) won't fix or replace the range.
I can't use the stove because the oven door won't unlock. It keeps turning on the self cleaning all by itself. I have a 3 month old stove and can't use it. I am out $1,200.00 and can't get help.
Michele of Farmingdale NY (03/24/08)
I bought 4 KitchenAid products when I remodeled my kitchen in 2005. So far the microwave stopped heating anything so I had to buy the extended warranty and have it fixed. Then the control panel on the front of my convect oven model KESA907PSS00 stopped working. On Friday I went to shut my oven off and the good old control panel wouldn't allow me to shut off the oven...had to shut it off at the breaker. It was really convenient having to cook Easter dinner and running up and down to turn the breaker on and off. Each time someone comes here to fix these appliances it takes weeks...first to get an appointment, then for the diagnosis, then the part has to come and then the repair man has to come back. I will never buy KitchenAid again!!!!
Jackie of Houston TX (03/24/08)
I'm very frustrated with my new Kitchenaid wall oven. I purchased it Apirl 2007 from Factory Builders in Houston, Texas for over $1,000. I also purchased a Kitchenaid two drawer dishwasher at that time and a smooth surface cooktop a few months earlier. I've been really pleased with Kitchenaid products until this oven. Every time the cleaning cycle is run the oven will no longer heat and has to be repaired. This has happened three times and I feel the oven is a lemon and would like it replaced. I've looked on line and see that numerous customers have complained of the same problem and I feel the oven should be recalled. It is great that so far I've had free repairs since the oven is under a one year manufacturer's warranty, but what happens when that runs out? Not to mention I'm the person who is horribly inconvenienced when I can't use my new oven for holiday dinners (Thanksgiving 07 and Easter 08 so far) and have to deal with the hassle of calling for repairs and taking off work for four hours or more while someone comes to make the repair. Kitchenaid customer service is professional and nice, but all they can do is schedule yet another repair.
I've been horribly inconvenienced three times, two of the holidays(Thanksgiving 07 and Easter 08) and have to deal with the hassle of calling for repairs and taking off work for four hours or more while someone comes to make the repair. Plus now I'm going to be forced to purchase an extended warrenty for $190 for peace of mind.
Rae of Evanston IL (03/23/08)
It's Easter Sunday and I cannot cook my ham! We have a KitchenAid Single Oven. After self-cleaning the oven more than 18 hrs ago, the door is locked and we can't get it open. Of course customer service is closed today but reading the other reviews here I am not hopeful. I cannot believe that Sears has not addressed this KNOWN problem.
Kim of Riverside IL (03/22/08)
We own a KitchenAid double wall oven. On 2/16/08, when I used the self cleaning button, the entire oven died. I had a local oven repairman come to the house to fix it. When he called KitchenAid to get information about parts and the history of this oven, they would not help him.
So I used a KitchenAid approved repair company. They came to my house a week later and said that a fuse in the wiring harness of the oven was blown. I was asked to pay for the part, which I did, and was told it would be shipped to my house withing 10 days. It is now March 22nd and I still have no part. The oven repair company is unable to obtain the part because it is on back order. The date of arrival for the part has been pushed back 3 times.
There is obviously a big problem with the design of this oven. I have tried to discuss it with KitchenAid but they do not think this is a common problem or that there is a defect in the oven. They are unwilling to help me in anyway since my oven is no longer under warranty. Since KitchenAid does not recommend any oven cleaners to be used on the oven, it looks as though we have paid $2000 for an oven which cannot be cleaned.
Stefanie of Brooklyn NY (03/17/08)
We have a KitchenAid Superba Double Wall Oven that we purchased way back in October 1999. The first problem we had was in April 2000 when we attempted to self clean this oven. We got the same Power Failure code that many others have received when also trying to self clean this oven. The computer had to be replaced; at this point we were still under the initial warranty. Then, in October 2000, I once again attempted to self clean, and once again the oven had a nervous breakdown. The technicians once again replaced the computer. Since then I mostly manually clean this oven as I do not like to be without an oven while I wait for my appointment with the technicians. I also have purchased the extended warranty, renewing every three years, for I live in fear of the oven shutting down completely.
My problems with this oven do not end with the self cleaning. For a period of maybe 5 years, the lower oven door would not close all the way, prompting a close door message to flash and the temperature never would get to where it should be. Technicians came and taught me that I need to put a dish towel in the door, close the door to manipulate the hinge, and then the door will close. I cannot tell you how annoying this is. Finally the technicians ordered new hinges and the door closed...for about two weeks. Then I was once again receiving the close door message, using the dish towel trick and pulling my hair out.
This oven cost $2300 back in 1999. This is no joke. Finally on the third change of hinges, the door successfully closes. In about 2006, the oven started making a terrible loud noise when on; the noise emanates from the fan. No one had been able to fix this yet, but it is difficult to think while the oven is on due to the racket. I sympathize with all of the other writers who have been tortured by this oven.
Judah of Oceanside NY (03/17/08)
Interesting that when I went to this website, I immediately found a complaint very similar to mine! We purchased a KitchenAid Electric Double Wall Oven in 2002. Within 2 or 3 years of our purchase, we found that every time we ran the self-cleaning feature, the oven would no longer turn on and heat. In our case the problem seemed to be a thermocoupler of some sort. We had the oven repaired at least once under the warranty, and at least twice since then. I complained to KitchenAid, saying that I felt that if we could not use the Self-clean feature, in my opinion, it made the appliance technically inferior. Besides being expensive to repair, the process is always a lengthy one. First it is a matter of getting a service person to check out the problem. Then the part has to be ordered. Then he has to come back to make the repair. I believe that KitchenAid will not take responsibility for their shoddy appliance because if the word gets out, they would have a deluge of complaints of a similar nature. I will never buy another KitchenAid appliance if I can possibly avoid doing so.
Fortunately there are enough other brands to choose from. The company adds insult to injury by refusing to acknowledge that there is a problem and by giving the consumer a total brush-off by cowardly hiding behind the excuse that the warranty has expired. It seems obvious to me (and apparently a number of others!) that KitchenAid ovens have a design flaw. An oven that has a self-clean feature should be able to withstand periodic self-cleaning cycles. The fact of the matter is: over the duration of owning the oven, we have used the self-cleaning feature fewer than twice a year. If the company considers that over-usage, that tells you something about the shoddy workmanship and design of the product. I will attempt to seek satisfaction from the manufacturer; but if my experience will be anything like it has been in the past, I can expect, once again, to be immediately dismissed and brushed off.
Frances of Millbrae CA (03/16/08)
My 2005 KitchenAid stove stopped working after I used the clean cycle. Sears told me the control panel blew; it is not covered under the warranty.
I am buying a new stove/oven, and I will NOT buy KitchenAid.
Steve of Andover IL (03/11/08)
I purchased a Kitchenaid convection oven/stove in Aug. 2005 from Sears. In April of 2006 I decided to self clean the oven and part way into the cycle, the front panel went blank and as the door was locked, there wasn't much we could do other than to pull out the unit and find the problem. It happened to be the T-O-D,a thermal overload device. I assumed this was a safety feature of the oven and the oven must have gotten too hot and burned out the thermal unit. We ordered another one from a local dealer who services Kitchenaid appliances and everything was fine until I decided to clean the oven again the other day and the same thing happened. I contacted Kitchenaid and related the problem to them and after putting me on hold for some time she informed me that she had contacted quality control and they had no reports on this problem. I find this hard to believe after getting on the internet and reading numerous complaints about the very same problem. I'm at a stalemate. What can I do as a consumer to force Kitchenaid to admit they have this problem and address it so I don't have to start cleaning my self-cleaning manually?
Alberto of Lake Worth FL (03/05/08)
I bought 4 kitchen aid appliances. an over the stovetop Microwave, Convection oven/stove, Side by side refrigerator/freezer, and a quiet dishwasher. All top of the line stainless steal products. I have only owned then for approx 18 months. The microwave has now stopped working, One of the back burners on the stove top no longer works. The convection portion of the oven sometimes works and other times does not and the ice maker in the freezer does not work. Conveniently they all stopped working a month after the manfacturers warrenty expired and when I called the company about this matter to explain this is rediculous that 3 out of 4 appliances do not work in one way or another after only 18 months concerns me and I asked what to do. They sent me to companies who repair these items for outrageous prices. I feel taken advantage of and ripped off completely!!
I have 4 kids and can not afford to invest that kind of money into 3 appliances to fix them nor can I afford to replace 3 items that were only bought such a short time ago. This leaves me with a freezer that does not work, a stove top that is only semi useful and no microwave oven at all.. Very frustrating.. I have also ruined much food during the cooking process when the convection portion has decided to not work.
Barry of Laurens SC (03/05/08)
Purchased SS KitchenAid Range in 2004 for kitchen remodel. The oven control panel has now quit working for the third time in the last year. Fortunately we purchased a exteneded warranty. Have not yet had to pay any repair bills but dreading the day when it is no longer covered by a warranty.
I agree with others that KA/ Whirlpool produces some junk. After reading the posts here, it appears that the control panels on all their stoves/ovens are defective.
We have also experienced the problem with the surface units being turned on when barely touched while cleaning the top or reaching over to the cabinet above. We have nearly been burned because were unaware that they were on.
With so many complaints they should be losing customers or else the word is not being spread as it should be.
So much for the KA name. it stinks in my opinion.
Cynthia of Point Pleasant NJ (03/05/08)
We purchased a KitchenAid model KGRT607 gas stove for $1800. in Feb 2002. Like many others here we trusted the name and wanted the best for our new kitchen. This stove is DANGEROUS.I will never buy from KitchenAid again. We have had the convection fixed, the computer control panel caused the stove to just pop on at 500 degrees and had to be replaced.Then came the first shattering of the backsplash glass in Feb 2005. While cooking hambergers the glass just exploded is the only way to put it.It flew everywhere. Our food of course was ruined and we called kitchenaid right away.We were told it was freakish that this would happen and they sent me a new glass panel to install myself.They even threw in a hand mixer after I made several calls to them complaining of my ruined dinner.
It happened again yesterday. I was cooking peppers and onions and POW the glass exploded. This time the shattering glass hit my face as I was stirring the food.The glass went into my eyes and I immediately removed a piece from my right eye.I called KitchenAid and was told they had to report injuries and they gave me to a man named Michael at EXT 7006. He asked me some questions and acted extremely surprised that this glass could break like this. I told him this was NOT the first time it happened.He told me that he could send a service person free of charge but I would have to pay over $70.00 for the glass piece.Now remember this glass piece is removable for cleaning.You just pull it out clean it and slide it back in. I asked why they needed to send a repairman. Michael said so no one gets hurt installing the glass I told him it was ridiculous.I was already more HURT then anyone could get installing this glass since I had glass in my eye from their exploding product and I now had to go clean up the exploded glass from my kitchen and throw away my dinner.He said he would just mail me the glass free of charge. What a nerve.Now I have awoken this morning and it feel like I have somethng in my other eye.It is red and scratchy feeling.I can't believe this garbage.Take a look at my exploded stove from kitchenaid at www.youtube.com/petecindy3.
Glass in my eye, Ruined dinner 2 times,just a dangerous product.Will probably have to replace the stove many years before necessary since it is dangerous.
Gina of Nutley NJ (02/27/08)
I purchased a suite of Kitchenaid appliances (range, dishwasher, micro-hood) when we upgraded our kitchen. I have had quality issues with each and everyone of the appliances but the RANGE HAS A MAJOR SAFETY ISSUE THAT KITCHENAID REFUSES TO ADDRESS! The range went on all by itself (both the gas and broil features) and caused the oven CPU to burn and fail. None of the safety features on the oven ever were activated during this episode. The range became so hot my house temperature was 85 when the power company arrived. Power cut-off was the only way the technician could shut the range down. Kitchenaid refuses to replace the unit even after their own control panel read a warning stating that the oven was exceeding self-clean temperature. Uncaring company, their products STINK and are dangerous. DO NOT BUY THEIR OVENS... SAFETY ALERT.
I am stuck with a $2000.00 stove that is unsafe and must be kept off from the breaker every time we leave the house.
Elaine of Park City UT (02/25/08)
The KitchenAid Superba ovens have a defect when self cleaning. The high heat blows the thermostat. That means the oven won't heat up again after the self clean. Customer Service doesn't have it listed as a problem, since it's not a recall. Just a little research on the internet reveals many people with the same problem.
I got nowhere with Customer Service. I e-mailed the CEO and VP NA. Someone from the Executive Offices called me the next day. They are shipping out the parts and are sending out an authorized technician. Now, that's service. Too bad I had to climb so high on the corporate ladder to get action.
Gwendolyn of Hatfield PA (02/24/08)
After reading all the bad reviews on Kitchen-Aid gas stoves, we are taking our tax refund to purchase another brand, and it most certainly won't be Kitchen Aid. They have always been known for great quality, but based on all the reviews I read here on this site, they are now an inferior, sub-standard company.
Susan of Watertown CT (02/23/08)
I am very disheartened to read so many problems with KitchenAid ranges. When I bought mine for a kitchen remodel, I did it specifically because of the range features and the fact it was a KitchenAid. I had a KitchenAid mixer for years and felt it was the best out there. Big mistake with the range! The back glass is difficult to clean-- why even have it; there isn't a light behind it. You can't have two large pots on one side--they won't fit. My super burner would only be on high, could not be adjusted and needed a service call. TIME LOST FROM WORK!
This, as I now know, was my biggest mistake: the self-cleaning oven. Wish I never did it. Unlike others whose range was forever locked, my oven acts like it will cook my food--but it NEVER heats up. The fan is now noisy, but the food is cold. A lot of good money has gone down the drain! My range is a gas range with convection: Model # KGRT607HWH9. STAY AWAY FROM IT! A campfire gives better results.
Ray of Windsor OTHER (02/20/08)
Bought Gas Range KGR806PB in 2005. Have had repair man out to fix same problem 3 times. The oven off button broke due to thin circuit board. Oven is currently broken. I called Kitchenaid Canada and they say they will not do anything about it. My repairman says he fixes them all the time. Makes you kind of wonder if anyone is watching these large companies and what they are making and selling to the public. I own an Engineering business and this problem I have screams DESIGN FLAW RECALL.
Time off work, No meals being cooked for a week each time repairman had to come out.
Russell of Averill Park NY (02/12/08)
The door locked on my KitchenAid gas range model KGRT607HBS6 after using the self-clean feature--and will not unlock. The control panel shows an error code F5:E7. Resetting the control panel and/or retrying the self-clean feature has no effect. It will be two days before their service tech will be here. This is only the third time this feature has been used.
This requires a $65 minimum service call plus the cost of labor and parts. I think this is going to be expensive....
Sharon of Bowie MD (02/11/08)
I purchased a SS KitchenAid appliance package to complete my upgraded kitchen in November 05. Blindly, I was eager to purchase and install my new KitchenAid line, minus the SS LG refrigerator, but only to find the very first time of using my gas stove (#KGSA906PSS) has defective parts, that cannot sustain the heat from the oven being cleaned. As a result, two hours into the 3.5 hour cleaning program, the oven panel went completely blank, with everything shutting down. The oven door remains locked until this day. This is the first time attempting to clean the oven.
Larry of San Jose CA (02/09/08)
Five years ago we had our kitchen gutted and remodeled at a cost of approx. $40K. We bought top of the line KitchenAid appliances. Last week the light bulb apparently burned out in our KitchenAid Superba microwave oven. I could not even see where the lightbulb was inside, and looking at the User manual found a diagram of where it was supposed to be but still couldn't see it. I called the 800 number for KA product appliance repair and was told a Technician would have to come out and take a look at it. The minimum service call would be $72.00. The Technician came out a few days later, took a look at the microwave and said he would have to order the lightbulb; and the minimum charge for parts and labor to replace the bulb would be $207.00 (which did include the original $72.00 for the service call). The bulb itself was $35.00.
At that point, having already committed to the $72.00, I approved the work order for the replacement. The Technician came out yesterday and in order to replace the lightbulb, had to pull out the entire built-in microwave oven from the wall and get to the lightbulb from the outside top of the microwave. Talk about a stupid design for placement of the light bulb. When the Technician finished replacing the light bulb and pushed the microwave oven back in, he scratched our custom paint in two places on the wall. I just e-mailed KitchenAid about this and called the Repair 800 number, but I'm not expecting much of a response. I have already warned three friends about this and will certainly not recommend KitchenAid products to anyone.
I now have two areas of the cabinet around the microwave oven that have had the paint damaged. I'll have to have a painter come out and touch it up, but I don't expect that it will match exactly since the cabinets were painted originally five years ago.
Jerry of Huntsville TX (02/07/08)
After reading all the complaints about KitchenAid oven failures during or after clean cycle, and all the multiple failures of the same type, and customers being charged over and over for the same fix , I must say something. Yes, there has been an ongoing problem with these ovens for around seven years. I should know because I have repaired many. The failure on the first models required a modification kit called a blower kit. During the high temperatures of the clean cycle, hot air escaping out of the oven cavity through the door seal is sucked up by the fan that is supposed to cool the outer cabinet. This hotter than normal air causes the thermal safety to open. This model did not have a fuse at the control board . It did have a thermal fuse on the back of the oven, left of center. If this model failed, the controls still worked but would not bake.
The fix is to replace the rear thermal fuse, replace the blower motor with a larger blower, replace the door seal, which is usually hardened, disassemble the door and add another piece of glass, and install a shim kit on the door hinges. When you need an appliance fixed, call around to some local businesses like real estate agents [for referral], plumbers electricians. Don't just pick some one out of the yellow pages. Most of the multiple repairs are because they were not repaired right the first time. Don't pay for anything until the job is done. And don't call Sears.
Kathryn of North Vancouver OTHER (02/03/08)
Two years ago we remodeled our kitchen and paid a fortune for what I thought would be top of the line (KitchenAid) appliances: microwave, gas oven, dishwasher. Today after using the self-clean option (we have a blank control panel), the oven door is locked.
I am furious we were not notified of this known problem, and the repair is going to cost me several hundred dollars. These stoves must be recalled! I can't tell you how disappointed I am! I suspect tomorrow when I call KitchenAid I will get no satisfaction.
Deborah of Auburn NH (01/31/08)
In August 2000, I purchased a KitchenAid Superba wall oven/microwave combo at a cost of $2,700. The first time I cleaned the oven, I had a problem with the oven locking after using the auto clean feature. The second time I used the auto clean feature, the oven locked completely and I had to call a repair service.
I paid $269.00 to repair the oven as the latch assembly had to be replaced because the part melted due to the intense heat of the cleaning cycle. I contacted KitchAid and told them that this had to be a design flaw as that latch assembly never should have been made of plastic. They informed me that they were not aware of this problem. They refused to pay for the repair bill and offered a one year warranty on the new part. I now clean the oven manually because I feel that this could potentially be a fire hazard and I don't want to be paying $269.00 every time I clean the oven automatically. I will never purchase a major KitchenAid appliance again.
W of Thomaston GA (01/31/08)
New Kitchenaid KEBC 207 KBL 05 built-in double oven (purchased from ApplianceSmart while the house was under construction) cannot be cleaned without disabling a thermostat. Then ovens won't operate. Has been repaired four or more times. The last two times, the company offered different fixes that would supposedly stop the problem. Just cleaned the oven again and now not operating. A repairman told us that this has been a common problem with this oven. We have just scheduled another service call. The representative told us there is no law requiring them to replace the oven. The fixes included removing some insulation to allow heat to escape and extending the fan time after cleaning until heat can dissipate. Of course they have to replace the thermostats each time also. I wonder if these fixes are even safe. Both of the double ovens do the same thing when cleaned. Why would they not recall this model?
Ted of Denver, CO (01/28/08)
I had no idea that there were so many disgruntled KitchenAid customers. And now I'm one, too.
I just bought a brand new house that came equipped with a KitchenAid Architect Series Slide-In Dual Fuel Oven. Like so many others the digital control panel quit working and I cannot turn the oven off unless I program the unit's timer. It's only 7 months old!
Based on the other reports here I'm afraid to use the self-cleaning function. I think I'll just cut 'n run and buy a new unit, definitely NOT a KitchenAid.
Janet of Pittsburgh PA (01/21/08)
I purchased my Kitchen Aid 01/23/2006. It was model no. KGRA0806PWHOO, a gas convection range. I had to have this range serviced 16 times in the first year. When I contacted them about replacing the range, I was stone walled by Ms. Diane Perron, who was not at all sympathetic to the troubles going on with my range. She finally agreed to send me, without charge, another one-year service agreement. If the stove broke down in that year, I was to get a new range. Because it has broken down over the weekend and Martin Luther King holiday, I could not reach her. I too was cleaning my range when it overheated and burned out the mother board. The oven will not open, it is totally useless. Other service calls were for not being able to shut the oven off, the fan to cool the oven would not run, the range top kept cracking, when the fan did run, it made so much noise that I could not hear the television in the kitchen, and the bell for the timer went out. The mother board needed replacement 2 times.
This time when I do get a hold of a repair man, I am sure the mother board will need to be replaced again. From reading the complaints on this stove, it is sure to happen again. What is the sense of this? I am ditching this range; it will not cost me another penny; I refuse to get another warranty for it. Besides the aggravation of having an appliance that does not work half of the time, waiting for the repair man, then waiting for the parts that most likely will be back ordered, I am out the initial cost of the stove, $1200. It is not worth the cost of another warranty, because of the design flaw that Kitchenaid refuses to acknowledge.
Maria of Newton MA (01/09/08)
I purchased KA Gas Range Model KGRT607 in April 2003. Since then I've had the following problems: oven temp sensor broke and required replacement; gas burner ignitor would not stop clicking and required replacement; glass backsplash shattered, spreading glass all over the cooktop; and now the oven glass window has shattered. This range model is defective and every call I've made to KitchenAid has resulted in their standard response: every problem is a usage problem, (i.e., my fault not their designers). I was told that I shouldn't be surprised that the glass backsplash broke, afterall it was glass. When I asked why a warning wasn't included with the stove, the reply was: don't you know that glass breaks? Now that the oven glass window also has shattered, I plan to replace the oven before it injures someone. Rarely have I encountered as irresponsible an attitude as that of KitchenAid toward the defects of this range.
I plan to sue in small claims court for the costs of repairs and replacement. Fortunately, no one was injured. I have photographs of the shattered glass and even a bag full of the diamond-edged glass shards that could have blinded one of my children had anyone been near the stove at the time. I wish I could warn other mothers to avoid this product.
Sandra of Penngrove CA (01/03/08)
I purchased a built in double oven unit KEBS278DSS11 for my kitchen remodel in 2001. I had their products in a former home, and they had worked for 30 years. So I felt confident. However,since installing them, I have had to replace the hinges in the doors at least once each year. Every time they tell me that the doors are too heavy; but the hinges have been redesigned, and every time they break--usually during the holidays when I really need the ovens. This November I had the lower hinges replaced, and by December they totally failed, and the door won't even close anymore.
I called and scheduled another service call. Fortunately I purchased a service contract on the oven and dishwasher (which also fails constantly), but I still have to pay the $50 service fee each time they come out, plus take time from work to meet them when they check out the problem, then come back with the part to fix it. I have contacted Kitchenaid about it with no reply. The ovens work great, when they work. I am close to replacing this unit completely. I will never buy Kitchenaid again.
Constant service calls at $50 each time, and lost time at work waiting for service mechanics.
Francis of Silver Spring MD (12/30/07)
We own a Kitchenaid Superba double oven. For the second time since it was installed, it looks like we will be replacing major components as the entire system shut down and locked during the self-cleaning cycle. The oven was installed in 1999, the major components replaced 2.5 years ago.
The last repair cost about $250. It has yet to be repaired this time but it looks like we won't be able to cook New Year's dinner!
Don of Broomfield CO (12/12/07)
Our home is 6 years old. The Kitchen Aide Double Oven (Model KUDR25SHBL1, Serial FJ3905003)has been repaired 4-5 times over the last 6 months and recently went out again. There have been several problems, but this one has happened three times. When in the cleaning mode, it shuts down and won't continue, even keeping the door locked. The entire double oven cannot be used. We would like to contact Kitchen Aide and make our complaint known to them but cannot find a Kitchen Aide company to call. Please help.
We have spent over $1200 in repairs so far for a new oven. We thought Kitchen Aide was suppose to be top quality.
Pedro of Moyock NC (12/11/07)
I purchased a brand new home last May 2005, equipped with a Range Hood for the kitchen, the Model Number is KWCU360JSS-0, 120 vac 60HZ, 2.8 Amps, 600CFM. The blower motor is already broken, seems like the bearing seized up causing the motor to stop spinning. The warranty for this motor is only for one year. I called Kitchen Aid parts dept. and found out the new replacement motor cost $260.00. In my own opinion this motor should last at least five years befor breaking down for such a high end appliance, suc as KITCHEN AID. It's only been put to use for two years and is seldom used because we usually does not cook often enough to cause the early failure of this motor. I recommend a recall for this product for substandard design caused by early motor failure.
I was just inconvenience for not being able to cook during Thanksgiving because of the failure of this motor.
Brian of Rohnert Park CA (12/02/07)
We purchased all new KitchenAid appliances for our kitchen remodel 18 months ago and two of the three have had serious problems after the first six months. The oven/range failed when we tried to use the cleaning option and it froze the door from opening. After three different service technicians over 1 month, they seemed to fix the problem. Now 5 months later, the burners fail to light on my oven model # KGRC707LBSO serial # IMP3734769. When you try to place the temperature above 400 degrees it fills the kitchen with natural gas and that is a big problem with three young children in the house. We are horrified that there will we an explosion. I have contacted KitchenAid several times by email and have had no response. As for my other KitchenAid product, my dishwasher, Model # KUDS01FLSS2 serial # FP3510938, door string has broken three times. It was covered the first two times under the one year warranty, but this time I can not get them to respond. This time the door hit my one year old son on the head because it just slams down. I have lost work time for both appliances while waiting for the repairman to come out and fail to have the correct parts which has caused me to miss more work. I'm at my wits end with this company. Isn't KitchenAid supposed to have good products? What did I pay all this money for!
Mark of Deephaven MN (11/28/07)
We've owned the Kitchenaid Architect Series oven for just over 1 year (long enough for the warranty to expire). The first time we used the self cleaning feature, the oven completely shut down, door locked up and the thermostat blew - leaving us with a $208 repair bill. I called Kitchenaid and they acted as if they've never heard of this problem. All you need to do is go to the web and read HUNDREDS of complaints on the same issue. I'd like to fight for a recall of this oven.
I paid $208 plus the frustration of being without an oven for several days.
Kevin of Livermore CA (11/16/07)
I purchased a high-end Kitchenaid Superba Gas oven / range from Sears back in 2004. We've had problems with it cooking evenly and then last year it shut down w/error codes of F3-E4. It was under the extended warranty from Sears and a repairmen came out and repaired the problem. Something to do with the internal burner. However, 18 months later the same thing happened. Now Sears won't cover it because it's out of their warranty and Kitchen Aid will not respond to my complaint.
At this point, we can no longer use the oven. It's an $1,800.00 piece of furniture (the range works ok) in our kitchen. I have tried to acquire the information for my error codes, but have been unsuccessful. The manual does not even have an intricate break down of the parts within the range.
Mike of Roswell GA (11/14/07)
I bought a brand new KitchenAid oven/microwave combo as part of a kitchen remodel. It was only installed and working for 3 or 4 days before it sparked and stopped working. The authorized KitchenAid repair person says it needs a transformer. I've been without use of this for over 3 weeks now, and the transformer is back-ordered until at least Nov. 23rd.
I'm without use of a brand new oven and microwave for over a month now, with no guaranteed resolution date. This looks like the same problem someone else posted. I think they need to do a product recall and replace my appliance if they can't get the part. I'm also concerned about the high voltage arcing.
Robert of Corte Madera CA (11/14/07)
Fourteen months after buying the KitchenAid stove, the oven stopped working. Four reparimen later (who made assumptions on a hit and miss theory) it works badly. They have extended the warranty and paid for repairs, but it cooks things but burns them as well. KitchenAid is completely unmoved by the plight and only will repair. The repair service that they use seems very unfamiliar with the unit.
I had to stay home for 4 days waiting for the repairman. This whole process took more than a month--without an oven to use. The experience has been absurd and nightmarish.
Michell of Millville CA (11/13/07)
I have a 4-year-old Kitchen Aid Gas/Electric Range Model KGSA906 9757451. Whenever you use the self- cleaning mode it shuts down before the 3.5 hr. cycle is complete--leaving the unit still not cleaned, and the oven will not heat correctly. Now for the second time it has to be repaired: new control sensors and labor charges.
Parts for this problem last time took two months to receive, and luckily the company that we purchased this range from covered the cost. We are still working with them on the present problem to see what they will do.
Judy of Ocala FL (11/13/07)
I have owned my Kitchen Aid Architect Series range less than a year. When I used the self-cleaning feature for the first time, the whole oven's control panel shut down and door is locked. The repairman was out and ordered a whole list of new parts. Meanwhile, I probably won't have an oven for Thanksgiving.
Melanie of Tallahassee FL (11/01/07)
In February of 2002 we purchased a Kitchenaid Superba range. From the very beginning we had problems. We even had to have the computer board replaced. We have had it repaired nine times in the last five years, most recently in September 2007 when the right front burner went out for the third time. After the switch was replaced it worked for awhile, but now it has gone out again. And now the oven makes a strange grinding noise at times, even when it is not being used. I fear this may be a fire hazard, but I don't know what to do about it.
I have an extended warranty, but I think I deserve a new range. Kitchenaid feels differently. I cannot say how disappointed I am in this product and the lack of interest in customer satisfaction from Kitchenaid. I will never buy another Kitchenaid appliance, and I'm telling all my friends not to buy anything from this company either.
Phyllis of Patchogue NY (10/31/07)
I purchased a $2300 self-cleaning KitchenAid gas/electric range. There is a problem with the self-cleaning feature. It shuts down 2.5 hours into a 3.5 hour cycle--completely shuts off the digital panel to operate the oven and locks the oven. KitchenAid does not acknowledge this problem. My service technician just told me that while he was waiting for almost a year to hear back from KitchenAid about a repair for this problem, he saw a newsflash that KitchenAid has come out with a kit to fix this.
I have a self cleaning oven that is not self cleaning, had to pay for repairs and the inconvenience of all of this. Now I will have to pay for the repair kit, too.
Bill of Finleyville PA (10/31/07)
My four-year old Kitchen Aid cooktop's left dual coil (high power) burner comes on at full power even when control is set to off. Burns cherry red at extreme heat. Extreme fire and safety hazard. Only way to turn heat off is to disconnect power from unit. This is Model KECC502GBL3. Kitchen-Aid is offering to look at the unit but with no promises and no real sense of urgency or concern. I will not allow this device to remain in my home.
No damage other than loss of use of device--only because somebody happened to be there. Otherwise, house would have burned down.
Peggy of Hacienda Heights CA (10/23/07)
I purchased a brand new microwave/oven wall unit from an appliance store for my newly remodeled kitchen. My contractor was installing it when it sparked and died. I called my salesman, and he told me a repairman had to come out to make sure it wasn't installation. A week later, the repairman came, and determined right away that it was the transformer. I told my salesman that I want a replacement unit, and he got in touch with a whirlpool representative. The representative has not been very responsive, and told me that they will try to expedite finding the part. Today, I called KitchenAid customer service, and the agent told me that the part is on back order until Nov. 17. This is just a horrible experience and I may never buy another KitchenAid product again. I think they should be able to take this faulty unit back and send me out a new one.
Lisa of Cleveland OH (10/08/07)
I purchased the architect series freestanding range first from sears but after 8 replacements, 4 from damages during delivery and 4 being defective, I got a refund then, for some dumb reason, purchased the same range from HH Gregg. I have had nothing but problems with this stove, as anyone who owns this stove knows, the motherboard gets too hot, especially during self-cleaning, or not necessarily, but then the electrics stop working. I have never experienced these problems with an appliance before and Kitchenaid will blow you off, they must be trained and receive bonusus each time they irritate the consumer, basically it isnt thier problem.
Brenda of Coto De Caza CA (09/24/07)
I own a KitchenAid Superba Stainless steel, Architect Series microwave/oven combo unit that is about 2 years old. I called the manufacturer to report that a piece broke off my microwave and it no longer slowly opened up - it now drops like a ton of bricks. In fact the cust svc manager told me that was NORMAL. I was informed that other than 3 items, nothing was warrantied after the 1st year. They have such a poor warranty policy that I will NEVER buy their products again.
Marie of Evans GA (09/21/07)
We have had our kitchenaid oven for about 10 months. It is under the orginal warranty.
Everytime I use the self-clean cycle, the over door locks. The first time this happened the oven was just three months old. The most recent time happened last week. Nothing on the panel works, we are unable to cook anything.
Peter of Winchester, MA (08/29/07)
New house, new cook top. It works fine, but it is missing the little rubber feet that the grilles sit on.
Kitchenaid won't sell the feet, they have no part number. You have to buy the entire grille set for $100.
Unbelievable!!!!!!!!!
Anna of Hillsborough NC (07/11/07)
We purchased a Kitchenaid Superba built-in oven in September 2001. The door hinges failed in 2004, again in 2006 (repaired in January, 2007), and again on July 5, 2007. The first repair was $150; the second repair was $162, and now we're facing a third repair...all repairs were by authorized Kitchenaid repair people (I called the local service person 7/5/07 & left a message that the hinges had failed again. It's 7/11/07; he has never returned my call). I contacted Kitchenaid about both previous repairs and never got a response. I will never buy another Kitchenaid appliance.
Brad of Flagstaff AZ (06/25/07)
This is now our second repair of this Kitchenaid Superba slide-in gas oven. It is two years old and repairs are now at $700. My appliance repairman says that Kitchenaid does have quality problems but it keeps him in business!
Kermie of Oro Valley AZ (06/23/07)
We have double Kitchenaid ovens and after cleaning the lower oven recently, the lower oven did not heat up after the cleaning. The repairman exclaimed that we were lucky that the door didn't lock and doubly fortunate that the upper oven didn't stop heating as well. He gave us options: replace the part with the same one or, smile, install a thermal cutoff that resets after the oven cools. We opted to replace the thermal cutoffs (part #279769) on both ovens. $26 for each cutoff and labor of $116.
Bridget of Houston TX (06/11/07)
In November 2005, I purchased new a Kitchenaid Architect Series 30-inch built-in microwave combination oven, along with a Kitchenaid 5 burner gas stovetop, refrigerator. Within 8 months of installation, I had to have my home warranty company come out and repair the refrigerator. Last week, for the first time, I used the self-cleaning feature on my oven. Two hours into the 3.5-hour cleaning program the oven panel went completely blank, everything shut down.
The oven door remains locked and the microwave is unusable. I called Kitchenaid to determine if this is a problem they are familiar with. They deny any knowledge of these type problems with these $3,000.00 ovens. Right! I'm sure they have never heard from the tons of folks on this website about the same exact problems.
Jeannine of Elmhurst IL (06/10/07)
Every time I use the self-cleaning feature on my Superba oven, the oven breaks down. The door won’t open and the oven gets very hot. I’ve had to pay hundreds of dollars to fix the problem. I will never buy another Kitchenaid product again.
Steve of Gilbert AZ (05/31/07)
I own a KitchenAid Superba Stainless steel, Architect Series microwave/oven combo unit purchased in 2004. Three weeks after the microwave warranty expired (the unit was seldom used as I travel frequently), the internal light failed. After calling KitchenAid Customer Service I was informed a company would need to replace the bulb as there were no approved consumer fixes. After calling local Service companies it was determined a minimum callout charge of $75 was the norm, followed by labor to replace the bulb AND the cost of the bulb. Total cost (approximately) $115.00-$120.00 FOR A LIGHT BULB!
KitchenAid and their design engineers should be ashamed of this obvious flaw. NEVER again will I purchase or recommend KitchenAid to friends, family or business associates.
Diane of Selden NY (05/30/07)
I purchased a Kitchenaid stove in March. Upon delivery the broiler pan was not included but a redemption form for the Broiler Pan, Broiler Grid and Roasting Rack was included saying that a complimentary one may be ordered by phone. I called and ordered it on March 29, 2007. I was told that there would be a $15.00 shipping and handling charge for this. I was told I would have it within 2 to 3 weeks.
On April 27, 2007 I received just the broiler pan, no grid or roasting rack. I called customer service and was told there was a problem in the warehouse and I would receive the grid and rack within 2 weeks. On May 16, 2007 I called customer service as I never received the grid and rack, again, I was told that I would get it within 2 weeks. As of this date, May 30, 2007 no grid or rack.
I called again today and was told that the grid and rack are on back order and won't be in until June 8, 2007 and I will get them 2 to 3 weeks after that. They of course charged my charge card for the shipping and handling but only sent me the one piece which I will not use without the grid and rack. I paid $1800.00 for the stove and cannot get a broiler pan, broiler grid and roasting rack from the company.
Dennis of Wellington FL (05/30/07)
Superba Built-in Micro/Oven Combo Model # KEMC308KSSO. Micro Oven door springs break. Service charge alone is $129.00/call plus parts.
Tom of Ottawa (05/09/07)
Purchased the $1300.00 KUDS01FLSS Kitchenaid Superba Dishwasher in Jan 2005. It has had several malfunctions/breakdowns, to the point that it only looks pretty in the kitchen and barely is used (occasionally between repairs). Contacting Kitchenaid/Whirlpool gets no help other than scheduling the repair visit. The Kitchenaid/Whirlpool contact person, who is the customer service and complaints person was mind bogglingly unhelpful - I explained we have numerous Kitchenaid products (at least 6) - the show of loyalty and plea for help got nowhere.
Therefore, he offered to take down my complaint, I explained I would immediately (10 minutes after that call) tell everyone I could about what is happening to us, and that we will NEVER buy another Kitchenaid product!
Robin of Temecula CA (05/04/07)
Kitchen Aid Stainless Range Hood Microwave Model KHMS155LSS-3 is already having a second call for repair. The first repair was done within the 1st year of the warranty. The second repair is being done 5 months after the warranty expiration. However, it's the same problem and Kitchen Aide indicates I will still owe labor. I have a recurring problem that I don;t want to continually pay for.
William of Haiku HI (04/30/07)
Kitchenaid Superba Oven Model KGRT607HBS6. Oven panel circuit board failed just before the 5 year warranty expired. We had to pay for repair labor charges, twice. The oven cleaning cycle will not work, and gives an error code. One of the oven light glass covers is cracked. The top burners are designed so that only one burner is large, and the other 3 are each a reduced-size design.
The bottom heating element failed and had to be replaced. This is the most unfriendly user manual that I have ever to deal with, too. I will never buy another kitchenaid oven as long as I live, and will make sure my friends and coworkers know what they can expect.
Joyce of San Diego CA (04/23/07)
My Kitchenaid double oven Model # KEBS207DWH6 has been a problem since I purchased it approx 6 yrs ago. The steam coming from the vent under the plastic handle and control panel discolored terribly. It was uncleanable and I had to make multiple calls to Kitchenaid to honor my warranty. They finally replaced it but, of course, the next time I cooked, the problem arose a second time. Kitchenaid would not honor their warranty saying it was only cosmetic.
At this point, the bottom of the top oven looked wavy as if the heat had misshaped it. Again, Kitchenaid said it didn't affect the performance and wouldn't honor their warranty. Two days ago, my husband decided to clean the ovens and the whole thing just shut down w/ the door locked. After having the technician out today, I was informed that the control board was fried. He said this happens all of the time on KitchenAids and it's best to never use the self-cleaning mode. It will only cost me $1100 to fix it. Goodbye Kitchenaid!
Frances of Westbury, NY (04/17/07)
Thought I was getting top-of-the-line appliances when I purchased KitchenAid. I have never been more disappointed in my life.
My range, which cost $1,200 has been nothing but a problem. The porcelain used on the front panel where the control knobs are, is paint. The panel has been replaced three times and now I am getting it replaced yet again. The porcelain comes off when cleaning the top even with the recommended by KitchenAid products.
I am furious that such an expensive item, which is not even a year old, has been repaired so many times. The first time the stove was only a month old.
Now the warming drawer has collapsed!
Bill Aye of 1234 AZ (04/13/07)
I had the classic door will not open after the clean cycle. All digital controls are no longer operative for the oven. Being a technician, I pulled the center back cover off the oven. I found that that the latch for the door looking rod had completely melted. The rod that locks the door travels from the front of the oven door all the way out the back of the oven and bends up 90' do protrude through the plastic catch attached to the lock solenoid. It appears to me the rod becomes so hot during the cleaning cycle that the heat transfer's through the rod to melt the plastic catch on the solenoid. I removed the solenoid assembly , then cut off what was left of the plastic catch, and simply remounted the assembly. All oven controls now work correctly except the self cleaning feature. The door lock rod needs to make a micro-switch when rotated by the solenoid.
Sandra of Sarasota FL (04/09/07)
I have purchased two KitchenAid double wall ovens. After the first one failed, I was committed to replace it with another KA as I was limited by the cut-out, and a small kitchen. Both ovens have the same design flaws. After the clean cycle, the door will not open. The latch remains in locked position. I have found that every time I wish to open the oven, I must slide a business card to disengage the lock. KitchAid has been ever so apologetic, but continue to maintain that they have never heard of this complaint and that they can do nothing for me. So now what!!!!I do not know how much it will cost to remedy this flaw. I do know that if it is repaired, it will only be a matter of time after several cleanings, the problem will be back.
Paula of Pickering (04/05/07)
3 MONTHS ago our oven was looked at for repair. We were told in Jan./07 that the part was the motherboard and would take 2 weeks to ship from USA factory. Service has been unbearable and unacceptable. I called yesterday and spoke to Wilamena in the Mississauga office, and surprise my part was miraculously in and would be installed today between 8-4pm. I called them at 5:00pm and they doled out some hogwash.
I eventually bought a crock-pot so that we could start saving some money. Who knew that there could be such emotional stress over an appliance part? Obviously, the part doesn't take 3 months to make.
Joe of Elberta AL (04/01/07)
I have repaired my KitchenAid Duel-fuel range 3 times in 4 years. The computer has never functioned as it was supposed to. Even after being replaced twice, the oven controls will not even start the bake cycle. I'm done with KitchenAid for good.
Irma of Boca Raton FL (03/31/07)
We bought this oven in early 2004 from Sears (now K-Mart). We bought it because of KitchenAid quality and its features, mainly the Sabbath mode. We owned a similar model when we lived in Colorado, and loved it. We bought it from Sears because of their nationwide service. Now, after 3 years of heartache with this machine, we've had it. This machine craps out on us almost every time we use the self clean feature, certainly every time we self-clean before an important holiday. This time, it happened yesterday, Friday March 30, 2007, while we were preparing for Passover. We have children and grandchildren coming in from around the country. We need to feed them for the next week. No Oven.
Bruce of Clarksville MD (03/17/07)
KitchenAid Architectural Series Stainless Steel Wall oven and microwave combination, model KEHC309JSS05 ($1800.00). The drop down microwave oven door hinge has broken so the door just drops down if you do not hold it to ease it down. The oven is less than 2 years old. A call to the local service repairman informed us it will be at least $175.00 to repair it. The repair company are very familiar with these ovens and told us the metal used in the hinge mechanism is defective and they have been repairing these defective parts consistently.
Janet of Pacific Grove CA (03/11/07)
We replaced our oven 6 years ago with a top of the line "architectural grade" Kitchen Aid electric oven. Every time we use the self-cleaning mode, the oven will not heat up for use. We have replaced the bake element every time we want to clean it. We cannot clean our oven the way it’s supposed to be used without an expensive repair bill to remove it and replace the element. This has been going since purchase and we paid $1800.00 for this oven!
Marcia of Morgantown WV (02/25/07)
I bought my stove KESI901PWH00 in June 04 and it has broken every year since. The first time the oven would not shut off. I had to program the timer to get it to shut off. By the time you get A&E to come out and then they have to order the part it can take 2 weeks being without an oven. The next year the blower went. I notice that my front burner wasn't working right. It was wired backwards. Today my oven won't work.
How often does a new stove have to break to be considered a LEMON? I had my other stove for years and never had any problems with it. The last time A&E was here for the blower I had to pay $163.24 after paying $1100.00 for the stove!
Sandra of Arlington Hts. IL (01/06/07)
My oven, approximately 10 months old, smelled as if plastic was burning in the oven. It burned my eyes and set off the smoke alarms. I checked the oven for possible problems, but I saw nothing. I had not yet used the self-clean cycle. When I tried the self-clean cycle, the smoke and fumes were horrible and I had to shut it off.
I had a "technician" out today. It was obvious he did not really know what he was doing. He tried to convince me that the smoke must have been something spilled on the oven floor. I kept telling him it was not a food smell, but a plastic or chemical smell. He agreed that he smelled it, but assumed it would burn off in the clean cycle.
I ran the 3 hour 30 min. clean cycle and the oven shut down in about 2 hours. My oven is a complete blank and is apparently locked in the self-clean cycle. Needless to say, I'm disappointed in my "supposedly upscale" Kitchenaid appliance.
Megan of Allentown PA (11/28/06)
This is the second year in a row that our KitchenAid electric range (Model #KESI901PWH01) has lost oven capabilities for the Thanksgiving holiday. We are now replacing the Membrane switch (control panel) for the second time and KitchenAid customer service gave us the same runaround about having it repaired by their service provider. We have already gone a week without cooking capabilities, and now the want to extend that another two weeks.
I also had a conversation with the rep about why KitchenAid has completely changed the digital computer component. They would not answer my questions about why they changed a model only after 1 year on the market. This will be the last KitchenAid oven I ever purchase. Terrible design and service plan.
Charles of Oak Ridge, TN (11/25/06)
KitchenAid Wall Oven, architect series, 24 stainless was purchased November 05. First use of self-clean function was November 06. Oven is now locked closed and will not function at all. I can't even remove it from wall, as I can't open the door to get at mounting screws.
If web posts are correct, problem is a thermal breaker that trips on self-cleaning cycle (too hot, or breaker is insufficient to the task), but the oven is now a $1400 piece of junk. I have inquiry out to KitchenAid; we'll see, but again, if web posts are accurate -- they will blow me off, as they've experienced this or similar problem now for a year or more.
Cathy of Franklin NC (11/14/06)
My husband and I purchased kitchenaid appliances which included a 5 burner cooktop, double oven, microwave, dishwasher, compactor and front load washer and dryer. To date we have had to have the fan replaced in the microwave, the fan tightened in the double oven, the washing machine developed a mildew smell and we were told by the technician that this happens because water sits in a pan or line so he told us we had to throw a cup of bleach in every few months to prevent the smell from coming back.
The trash compactor has had numerous problems and has required a technician to come out several times. The first time the door got stuck shut and they couldn't get a technician out here for several days. Keep in mind there was trash in there and the smell was terrible. He repaired that problem and less than a week later the fan stopped working. He repaired that and shortly after that the solid pack wouldn't work. The techinician had to replace the motor. Shortly after that the bottom lever to turn the compactor on wouldn't work. He repaired that and now the compactor is turning on by itself when the door is closed and makeing a loud noise upon completion.
The technician is coming to look at that today as well as my front load washer as it has started to leak. I beleive it is rubber gasket but won't know for sure until the tech gets here. The biggest problem I have is the fact that now this is starting to cost me money. When the appliances were under warranty it was an inconvenience but free. Some of the warranties have expired and I have had to purchase extended warranties knowing these appliances are constantly breaking. We purchased kitchenaid with the thought of high end dependable appliances.
I feel that I have been forced to purchase extended service contracts knowing that the appliances are constantly in need of repair. The alternative would be to pay for the service calls and repairs and I feel that would eventually cost me more than the warranties. I should not have to purchase extended service contracts or pay for service calls and repairs because of the poor quality of their appliances.
Carol of Summit NJ (11/07/06)
On October 20th I received delivery of a KitchenAid dishwasher (model#KUDI02FRSS), microwave (model#KHMS155LSS) and oven (model#KGSS9077SSS) from Jem Appliances in Whippany, NJ spending over $3000.00 on KitchenAid products. That evening I went to use my new oven and found that it did not work, received an error code F3E3 (meat sensor probe). Since it was a Friday, I now had to wait until Monday to contact KitchenAid. When I contacted KitchenAid first thing Monday morning and asked them to replace the broken stove with a new one. They told me they could not do so and would send a technician.
They also informed me they could not set-up the appointment for me so I had to call A&E Factory Service myself. The technician came on Tuesday, October 24th says he needs to order a part which will take 5-7 days to arrive. While he was trying to fix the oven he also scratched the stainless steel control panel. Once again my husband calls Kitchen Aid customer service and this time speaks to Marilyn a customer service supervisor. He again expresses his unhappiness and requests a new oven but is told we cannot get one. If we want a new stove we need to write a letter to the executive offices, she would not give us a phone number. Marilyn tells him she will try to get the parts sooner.
Once they arrive we need to call A&E Factory Service to send a technician out again. As for the stainless steel control panel part that was scratched she has no idea how long it will take to get this part since it seems to be out of stock. Once she knows when it will be in she will give us a call. We will then need to call A&E to set up an appointment to have that replaced.
Please keep in mind that I have now been without an oven for 5 days and I have two small children to feed.
After never hearing back from Marilyn I call customer service to get an update, I am told she is unable to speak with me at this time. I am told by the rep that the oven part will be sent out today (Wednesday) and I should receive it by Friday. They will have A&E Factory Service come on Friday to replace the part. The control panel should arrive to them by Tuesday or Wednesday the week of Oct. 31st and once it arrives they will send it to me. I should have by the beginning of the next week and then I can call A&E to replace the part. The best they could do was say they were sorry for our inconvenience and offer us a $50.00 gift certificate.
Linda of City CO (11/03/06)
I purchased a Kitchenaid wall oven/micro oven combined unit (model #kemc378kwho). I had a similar problem in that the fan blades on the oven came in contact with the housing causing a squeal like a jet engine taking off. After 8 months and 5 replacement fans, they replaced the entire oven. Now, I have a problem with the meat probe. There is this option where I plug a probe into the oven and put the other end into a roast. I set a temp and the oven turns off when the probe temp is the same as the entered temp. I have never used the probe but the oven says the probe is plugged in. I have tried plugging in and then removing the probe; I turned off the power at the circuit breaker; and I tried to clean the jack where the plug plugs in. Kitchenaid will only schedule service at this point. I asked for repair manuals and they are not available. I cannot afford service at this time but I need a working oven for Thanksgiving.
Beverly of New Bern, NC (10/19/06)
I paid top dollar for a Stainless Steel Microwave. When you cook with it moisture gets between the glass in the front panel. It now looks like a permanently dirty window.
I called their 800 customer service number but since it doesn't affect the use of the product the response was a "well that's too bad, now isn't it?" kind of response. I think everyone should pay $600+ plus for a supposedly top-of-the-line microwave so it can look bad.
Lucy of Rancho Cucamonga CA (10/15/06)
We bought a KitchenAid convection oven and stove over a year ago. After 1 month out of warranty, I wanted to self clean before going on vacation. I used the quick clean cycle but an hour into it the whole oven shut down. There was nothing on the digital panel and the oven door was sealed. I had used the self clean normal cycle months before with no problem. Anyway, it has been 4 repairs later. Each time the oven works great but when I self clean the blower, thermostat, and sensors go out. Now I have to try and deal with KitchenAid since this seems to be a design flaw or just a lemon. Wish us good luck and watch out for that self cleaning!
Patricia of Austin, TX (09/11/06)
In mid-2004 I purchased a KitchenAid Architect series combo oven/microwave. When the light in my microwave burned out, I could not figure out how to change the bulb so I called service for help. I was told a technician must come out and change the bulb, owners could not! I asked about charges and was told the minimum charge is $65 and maybe more depending on how long it takes to change the bulb.
No where in the sales literature or the instruction manual is the owner advised of this apparent design flaw. While this seems like a small matter, taken on the whole, it is huge - a technician and a service call to change a light bulb.
Lisa of San Jose, CA (09/05/06)
We moved into our newly-remodeled home in June 2005. Since then, we have had problems with the cleaning cycle of our Kitchenaid oven. Each time we clean the oven, something happens which blows some sort of fuse and the oven will not heat up.
We called KA but were told we needed to go through a repair company, which we did, 5 times now. Apparently KA and the repair company say this is a fixable issue and they continue to send the repair guy out to fix it. The oven will work until I clean it again.
My husband and I have missed SEVERAL hours of work due to this problem waiting for the repair guy.
Jean of Maricopa, AZ (08/14/06)
We were so excited about our new Kitcheaid gas stove when it was delivered. But then we found that the most powerful burner, with up to 15,000 btus, took over half an hour to boil a kettle of water!
A service tech couldn't figure out the problem, so we ordered a replacement. We thought all was fine, but then the oven portion failed to work properly. The oven heats up to the desired temperature, but fails to maintain that temperature. So after half an hour, what was 475, is down to 200 - leaving uncooked food.
I called once to fix this and thought everything is fine, but now it is happening again. It is so disappointing.
Bryce of Stafford VA (07/29/06)
We have a KitchenAid Superba Stainless steel microwave/oven combo. The Thanksgiving turkey got burned up because of a faulty latch mechanism. The plastic latch melted. The circuit board has gone out 3 times. This stuff is complete junk. We should have gone ahead and bought the Viking.
Shawn of Calabogie Canada (04/30/06)
We have the pleasure of owning one of your stoves .You have one problem with the enginering of the thing.When you try to turn it on it won't go on and if you accidentally bump against the knobs slighty, the stove comes on by itself. This factor can cause one's house to burn down when gone unnoticed. It should take a positive amount of preasure to turn it on .I would think that a company with such highly trained engineers can rectify this defect.
Kathleen of Colorado Springs CO (04/03/06)
I have had problems with the kitcheaid wall oven model KEBS208DBS10 since at least 2001...Numerous parts were replaced repeatedly. Last year the oven was almost rebuilt with parts (at this point i had purchased an extended warranty since the oven had been so unrealiable) and was told by kitchenaid that if the problems repeated themselves they would replace the oven..NOW they have no record of stating that and i am having to have service again to again replace the same parts.
Kitchenaid's service was unacceptable during their warranty period..the oven should have been replaced then....and now i am at the mercy of the warranty company as to the repairs and i am having to contiinue to purchase the extended warranty to over a $2500 oven that has never worked and i cannot afford to replace. I avoided autocleaning since this seems to be the factor that most often preceeds the breakdown of the oven. I have had to hand clean it. HORRIBLE product...HORRIBLE service.
Teresa of Mill Valley CA (04/01/06)
I'll just add my statement to all the others. My 2 yr old Superba stainless steel, expensive Kitchenaid model #KUD501DJSS0 is a piece of junk! We have had at least 15 service calls, replaced the door seal twice, the electronic control panel once, unjammed the grinder twice, replaced the nonfunctioning heating coil, the inside metal door panel, etc etc.
Today I ran it empty with a cleaning solution and afterwards found thick gummy debris caked around the runners and baskets. I almost think it's unsafe to use, on top of the fact that the dishes are never completely clean and need rewashing. Sears claims it's Kitchenaid's problem and Kitchenaid gives out standard replies, so I don't expect to get any compensation but I want to let people know NOT to buy this product---it's worthless!
Karen of Palm Harbor FL (02/05/06)
My contractor installed a Kitchen Aid combo microwave/oven in the wall of my kitchen in 1998.
The service people who I've come to know from using their services so many times (11 or more service calls) tell me the oven is designed with a plastic locking mechanism that melts every time I clean the oven, so I must call a service person to release the lock and open the oven, before I can use it again. When I spoke to Kitchen Aid about this they told me I'd better keep my service plan current.
John of Austin TX (01/19/06)
Six years ago, I purchased a built-in double oven from Kitchen Aid. During this time, I needed to replace the hinges four times. When I clean the oven, it blows the computer and it needs to always be replaced.
Needless to say, I don't clean my oven very much in fear that it will blow. I was told by a tech that it will always do that because it is defective.
Eunice of Mukilteo WA (12/21/05)
In March we purchased a KitchenAid Ceramic top electric range from Sears. Just past the 30-day return period, two top burners stopped working. A repair person came and replaced them.
Less than two weeks later the other two top burners stopped working. The repair person returned. Then last Sunday, with 10 people coming to dinner, the oven quit working completely.
Now it is the week before Christmas (when I should be baking cookies that we traditionally give to neighbors, friends and children), and we are still waiting for a repair person.
Mario of Garden City NY (12/20/05)
KitchenAid slide-in gas range, model#KGSA906PWH00 purchased 6/16/2005 has had several problems.
The latest and most troubling is the intermittent inability for the oven to ignite the gas. The igniter sparks (I can hear the sound) but the gas does not ignite, it escapes into the oven and the kitchen area.
The igniter was replaced on Friday December 16, 2005. On Monday December 19, 2005 it happened again. I called for repair service, but no one ever returned my call.
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