KitchenAid Stoves & Ovens

During a dinner party the week before Christmas, the oven door exploded in my 2 month old, second use of Superba model #KEB-277, which original cost is nearly $2,500. It took me being a proactive consumer, spending about 1/2 hour a day for 6 weeks for the final repair to take place. The first "warranty" repair company just did not show up for an appointment.

Finally, it took to making two appointments with different companies just to make sure someone showed up to look at the problem. Second company was wonderful - however, it still took me being involved with KitchenAid "Safety Division", their customer service and HHGregg (who told me it wasn't their problem since the 30 day warranty had expired! ), to finally get pieces to repair the door.

Since neither KitchenAid nor HHGregg saw any need to replace a defective product, I insisted on all 2 new pieces of glass, a new steel shell that had been dented with the explosion, and all new racks. The problem is behind me, but I will never purchase another KitchenAid appliance nor buy any product at HHGregg.

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldn't cover the cost. This appliance should be recalled!

I purchased this oven a few years ago and all I can tell you that it has been nothing but trouble. The following repairs were done through out the years: Igniter, front electronic board, other 2 internal boards, and oven. Only the gas burners are working at this point. This is about $1500 down the drain so what now? I'm seeing numerous complaints but nothing is being done, am I wasting my time writing this?

On 2/4/12, I purchased a Kitchen Aid double oven microwave unit nearly three years ago, when doing a kitchen remodel. All the appliances are Kitchen Aid, thinking we were purchasing a good, reliable brand name. Yesterday, I placed the oven in the self cleaning mode. After about 2 and a half hours, the inner glass panel on the oven door exploded, sending hot, shattered glass onto the floor. The intensity of the heat cracked the new cabinet along the top of the oven. I called the service center, and they indicated there have been no recalls on this problem. I am horrified to think that if my grandchildren were present, they could have been injured. After reading other complaints on this website, I think Kitchen Aid needs to do a recall on this unit. By the way, they did not offer to replace the glass. They said the glass was covered, but not the two service calls to replace it, and the glass can only be ordered by a service technician.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of "the oven is 10 yrs old, it is not our problem," repeated over and over. No assistance whatsoever.

This "high end" gas range has had multiple problems with the oven. First, I kept getting a read out to "insert probe" when I was not even using the range. I had to pop the breaker, and then it reset itself. Then, I could not turn the oven off! I had to have a neighbor come and shut off the gas to the stove. The touch face panel was replaced. Now, the oven will not turn on! When I tried contacting Kitchen Aid, they claimed there are "no known problems", however, I do know there is a class action lawsuit in New York, and I also ran across this article.

It seems Kitchen Aid has been aware of this fault for the last 15 years. Kitchen Aid has had knowledge of the defect, since 1996. As early as 1996, Whirlpool issued Service Pointers to authorized repair technicians informing them that there was a defect in the oven, that caused it to fail following the self-clean cycle. Additional service pointers were issued in 1997, 2000, 2002, 2005, 2007, and recently, in December 2008. Despite having knowledge of the defect, as early as 1996, Whirlpool has nevertheless chosen to conceal from its consumers the reality, that the self-cleaning cycle will destroy the internal control panel, after only a handful of uses". There are thousands of us in the same boat. Can't something be done?

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57).

The microwave door springs continually break and the light bulb burns out regularly. The product requires a service call every year. It requires two men to change the microwave light bulb because the whole unit has to be pulled from the cabinet. One man must hold the unit while the second replaces the bulb. Even though the service people are told they must send two men, they seldom comply, requiring the scheduling of a second service call. If we did not continually purchase extended warranties, there would be no way to keep the product operable.

After reading all of the posted complaints, we are now afraid to use the self-cleaning part of the actual oven. This was a poorly designed product which never should have been marketed in the first place. After a two page letter listing the number of service calls and the problems, we received a call from KitchenAid stating they had received the letter, had no record of any previous complaints and were relaying the information to their engineers. It sounded as though there would be no follow-up and no effort to resolve the complaint. It's amazing that a company can continue in business with so many complaints against it by relying on past reputation. We would never recommend a KitchenAid product again.

On Monday, January 23rd, 2012, KitchenAid double oven (model number KEBS277SSS04) exploded during its self-clean mode while my 5-year old and I were in the kitchen, showering us with scalding hot glass. Do you know what temperature the glass is when it shoots out of the oven? I called the extended warranty company who tried to deny the claim to fix it. I spent over an hour on the phone just to secure a service appointment. Then I look online and discover that many people are having the same issue with ovens that were purchased about the same time as mine. Consequently, after the oven is repaired it still does not function properly. That is a concern for the safety of my home and my children.

Then I contact customer service at KitchenAid. Their response is that they are sorry but I'll have to deal with the extended warranty company. They documented my story and that was it. Clearly there have been other complaints. The lack of response makes the company negligent. Further, they are endangering me, my family and my home if this product that operates at dangerously high temperatures fails or malfunctions again. If KitchenAid as a company are willing to settle with not answering these continued complaints, then you are guilty of being irresponsible with consumer safety.

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyone's money!

My control panel had to be replaced because the oven temp was off by sixty degrees. That was in November. However, it didn't repair everything because I can no longer turn the oven on. I have been told it's the touch pad. The service company ordered the part and KitchenAid said it is backordered until at least the end of February. I have been without an oven since early December! I have a family and I am an avid baker. No oven for three months? In addition, all the apartments in our complex have this oven and one by one, the problems are the same. What can I do?

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

I have a Kitchen Aid double oven, which is 2 years old. During the self-cleaning cycle, the glass door exploded, and glass covered the kitchen floor, and was in all vents. Just hours earlier, my 2 year old grandson was playing on the floor in the kitchen. I immediately checked online, to see if anyone had experienced the same thing, and found that I was not the only one. I called Kitchen Aid to see if they would help me with the repair, since I felt it was a safety issue, and Kitchen Aid should stand behind their products.

The customer service representative informed me the company felt this was not a safety issue, and that no one had complained about this before. Kitchen Aid is not being honest with the consumers, and should be held accountable. It has been two weeks, and I am still attempting to find someone qualified who can do the repair. Will it take someone's child or grandchild, sustaining critical injury, to mandate Kitchen Aid to redesign their oven doors? Is there any redress for the consumer?

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the "customer no service". They told me there was no warranty and no managers or supervisors to speak with. I can't believe. I thought I was buying a top end product and this how I am being treated?

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on "Low ". We cleaned the oven a second time and the same malfunction occurred. I'm not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

The Kitchen Aid's Superba double oven's self-cleaning option burned out the control panel. The repairman said that is a huge problem with these ovens, but still charged us for the call, and the replacement part. Now, the problem is, I can turn it on, but I can't change the temperature, and it will not turn off, unless my husband turns off the breaker switch. A new repair guy says the parts are discontinued. It's not fun going through the holidays without an oven. I am still trying to locate parts online, but no luck so far.

I have had my gas range for about 6 years now. In all honesty, the oven has never heated evenly. Also sometimes, it will preheat quickly. Other times, up to an hour! A few months back, the oven would not turn off! I went into a panic since it is gas and it really scared me. I had to have a neighbor cut the gas. Well, that was repaired. It was a faulty control panel. Yesterday, the oven would not heat! Almost sounds like the igniters are not functioning. This expensive "top of the line" appliance is going to nickel and dime me. I am ready to scrap it and buy a new one, but not KitchenAid!

I've also read about the glass in the oven doors shattering during the clean cycle. It has not happened to me, but it sure scares me. You would think with so many complaints, there would be a recall. I guess KitchenAid just doesn't care.

We purchased a Kitchen Aid gas stove-top in August 2010, for $1,323. Today, I noticed that the knob for the fan was cracked in two places, because it is made out of cheap junk plastic. We barely ever used that fan. We bought a Kitchen Aid stove, based on their reputation, which apparently they no longer deserve. I asked them to replace the obviously defective piece, but they just copied and pasted a bunch of warranty paragraphs. So instead of replacing the knob for me, they would rather have me write reviews of their product. So here it is!

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

The oven door locks and unable to unlock. Had a technician come in and advised it is unfixable. Very disappointment with KitchenAid stove.

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.

There have been many reports of this malfunction but KitchenAid has not put out a warning to consumers, much less tried to correct it. It is time for a class action lawsuit for Federal and State consumer protection agencies to become involved before someone dies due to this defect.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasn't even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

I tried to self-clean my two-week-old KitchenAid double wall oven with convection, and the glass panel on the inner door exploded all over--glass flew out across the room, glass in every crevice of the vents, inside the oven. I am terrified. I called the retailer and KitchenAid asap. But when I see these other comments, I am afraid to even replace the oven with another kitchenAid.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that it's a defective oven. There's no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettig's home.

Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Can't something be done?

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100's of time a week and there is no guarantee that it won't happen again.

When I asked for some certainty that the oven would be safe, he said he wasn't the designer and it wasn't his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

KitchenAid Superba double oven 'dies' every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

Same as thousands who have bought Kitchen Aid ovens, I bought a complete KitchenAid kitchen. I have the convection oven and convection microwave built in. Whenever we use the clean on the oven, it burns out the thermal fuse and KitchenAid gives no help. The model is KKUDS40FVSS and costs about $2000 of self-cleaning that doesn't clean. When they reply, they cover parts but not labor.

I purchased a resale home with existing KitchenAid appliances (four years old). In the short time I lived in my new home, I have seen multiple issues that doesn't seem normal to me. During cooking and when self-cleaning the oven, all the sensors turn off automatically including the clock and will turn back on its own after about an hour. It almost seem like the stove is overloaded even with one burner on. It shut the fan and all of the buttons on--the touch screen also stopped functioning.

On 12/30/2011, while making dinner, the oven light came on and I can't turn it off. When I pressed the "turn off" button, it beeps and wouldn't turn the light off. It has been three hours and the light is still on and this concerns me very much as this is a safety issue for my family. I unplugged the stove and plugged it back in but the light is still on.

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but don't count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customer's problem.

The licensed technicians are stumped to fix the problem, but won't tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will.

The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

The cook top I bought was a KGCK 306V 30in cook top 11 months ago, with a 3 year extended warranty. I was cooking on the small low BTU burner on low. I came from the outside, to stir the pot of beans I had cooking, when all of a sudden, the ignitor on the high BTU burner started to try and light, and I tried to turn it off, but it kept trying to ignite, and then it started and caught fire. I unplugged the uni,t and shut off the gas. I put the fire out, and called the service department for the unit, and they said it would be two weeks before they could get out.

What great service! If they sell units like this, I could see why their service techs are so busy. I'm sure glad I walked back in, cause it would have probably burned my house down. It did not trip any breakers. I really do not want it repaired. I would much rather get my money back. This unit is definitely a safety hazard, and would put anyone's family in jeopardy.

Service techs have not come out to service it yet, but it definitely has melted wires on the ignitor, maybe two of them. Kitchen Aid should definitely check in to this ignitor set up they have on these cook tops, or something bad is going to happen to someone one day with these cook tops. This is very unsafe!

I don't understand why nothing is being done about the KitchenAid Stoves? After all these years owning this stove, it still breaks down on me. Now the oven does not heat at all. I even had to ask a neighbor to bake a few things because I didn't want to ruin Christmas dinner. I'm so frustrated, I can't afford a new stove so I'm stuck. I didn't do anything wrong here, so why am I paying the price. Speaking of price, I paid $1600.

I own an entire set of KitchenAid appliances. I am writing about our range, which I tried to self-clean for the first time on December 23. Don't you know that the oven shut down, and door is locked, and control panel is dead? I contacted KA to see what their remedy was. They are sending out a repairman, but will only cover parts, not labor. I was ticked off. I had a turkey to cook for Christmas and visitors are coming to stay for a week. It's completely absurd to not have an oven to use. I asked the guy on the phone if there had been other issues reported on the same "self-clean" issue. He said no. Then he said that he didn't have access to personal records. Which is it? I am totally in for a class action suit as well. I'm waiting for a technician. It's way to expensive of an appliance to have a repair 3 years later.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didn't eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldn't be replicated.

Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis can't be made, because the issue can't be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesn't get much use. It's just me and my husband cooking. We're often not even home, and I've used the self-cleaning cycle twice in the 5 years we've had it.

This oven doesn't take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. It's like the system overloads, which sounds like a computer or electrical sensor issue. I've spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove I'm stuck with, which won't work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they won't stand by them.

I have a built-in electric KitchenAid double ovens. My new home is three years old and almost since the beginning, we have had trouble with the upper oven which we use the most. The red gasket between the glass and the door curled up and the oven has leaked since almost day one. We have the model KEBK206SS00, serial #XW0509649. I love all of my KitchenAid products but feel that KitchenAid should take care of this problem no matter what as it has been ongoing since almost the beginning.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.

Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldn't pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.

The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, "Well, that resets the computer". Why wouldn't you tell me to try that first?! Because that worked! Their customer service department is useless!

People, go to KitchenAid Facebook. There's a lot of people who put their complaints there and also show them that your mad. They have employees that work there and if we all go on there, they might just do something.

The oven sensors don't work properly, and when using double oven, unit shuts down and lower door locks. It seems like many others on this site have had the same problem. It sounds like a class action suit to me as it also appears Kitchenaid does nothing to make it right. When you pay over $2,000 for an oven, you expect a solid 10 to 15 years of use. That is not what is happening. My choices are to pay another $2,000 to $3,000 for a new oven or $500 to $800 for repairs every 4 to 5 years or so. It's not good either way.

Since the day I purchased this range, gas/convection oven, I have been disappointed with the quality. First of all, the salesperson at ABT told me the same thing about limiting the amount of self cleaning you do (but said you should do that with all self cleaning ovens.) Then, the fan on the oven sounds like a jet engine when it is on convect or cool down mode. I purchased this range in 2005 I believe, and this Thanksgiving, literally moments after the turkey was done, the oven shut down and will not turn back on. After reading all of these reviews, it clearly does sound like a recall issue and it is unfortunate that Kitchen Aid refuses to acknowledge their poor workmanship or design on this product.

Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.

I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system.

Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

I, too, have a gas range that when I put on clean for the first time, everything went out.

I have a Kitchen Aid combo convection oven/microwave. I have cooked in the oven exactly twice. This Thanksgiving, I tried the self-cleaning feature for the second time. The unit is 5 years old. The door won't unlock anymore. More junk from a multinational company, making huge profits, and sticking it to the hapless consumers. I will never buy Kitchen Aid again.

We purchased a KitchenAid gas stove (Model KGRC608LSS0) in 2003. The first year we had Thanksgiving, the oven completely shut off in the middle of cooking a Turkey. The oven would not restart for 2 hours. We called KitchenAid and had a repair come out, the next day, who of course could not find any problems, $150.00 wasted. The next Holiday dinner, the same thing happened, again couldn't find a problem. The next time I had Thanksgiving, I decided to cook the Turkey early so that I could turn the oven off for at least an hour before cooking the rest of the meal, and that worked. This past Thanksgiving, I tried my method again but this time the oven would not go back on for 1.5 hours. I tried heating the rest of the meal using the convection and after 45 minutes it shut off again. 22 people waiting for dinner and cooking side dishes in the microwave, not the way I want to host the Holiday. Perhaps this is one way of getting out of cooking the Holiday dinner.

We also had used our self cleaning and it ran for entire day, the control panel didn't blow but this happened before we experienced our problems with the oven shutting off, perhaps connected? All of my major kitchen appliances are KitchenAid. I will not make that mistake again!

People should go to KitchenAid appliance's facebook account. More people will see your problems and also, the KitchenAid employees are on there. That's what I'm doing. It seems to me that if we all complain there, they just might do something about this ongoing problem with the appliances.

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a "one time courtesy". They do not consider it under warranty, as they call it a "cosmetic issue". No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, it's an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, don't purchase this range!

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect.

Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

The light in the oven of our 8 year old kitchenaid superba stove doesn't light up anymore. Apparently we have to change the whole board? Total loss of function for the oven and the visible control area (lights, timer, programs) resulted.

The cost of a new board in Canada is close to $500 + installation so it is not worth repairing. Kitchenaid offers no assistance in this matter. The stove cost us $2500. We thought we were buying the best but were we ever wrong.

Fridge door bottom hinge is sinking in the door, the door is basically just foam there is. No support to hold the weight, very bad design. I called Kitchen aid and all they want to do is to sell us another door for $800. Believe me, they will never sell me anything ever again, they are far from being the best.

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, I'll have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didn't cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didn't replace the panel over and over again like some of these poor folks did.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didn't think to try it out again, until one year later. Turned it on and exactly the same thing happened.

My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.

Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesn't do what it is supposed to do.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the "probe" was on the display screen. Due to the inability to turn off the oven, we've had to unplug the unit, not use the oven, and light the stove top with a lighter. I've read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

I have a Kitchen Aid gas range that's 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me it's my problem, cause it's so, old 5 years old! It's not right that they can take people's hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.

This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

Twice, the microwave glass door on my Kitchenaid electric high speed microwave/convection oven unit has shattered into a million pieces when I have used self clean on the oven below. What is the value of a self cleaning oven if you can't use the self cleaning part? In addition, the spring on the oven door broke for no reason. This combination oven/microwave is a lemon!

Everytime you use the self-cleaning cycle in the Kitchenaid oven, it blows a fuse in the middle of the cycle and shuts down.

The door locks, digital panel shuts down, and oven is inoperable. This has happened twice now and apparently from reading the internet blogs, it is a very common problem. And costs $150+ to have the fuse replaced, therefore costing the consumer $150+ to self-clean your oven! Ridiculous.

I purchased a KitchenAid KDRP463LSS in August 2007 and have had nothing but problems. While it was under warranty, the fan/blower started making noise and had to be replaced. Now, some 4 years after I initially purchased the unit, I attempted to do a "self clean", only to have it stop in the middle of the cycle. The control panel is dead and the oven door will not open. I see many of the same complaints on the internet with KitchenAid ranges. I will never purchase another KitchenAid appliance again and I would be very interested in participating in a class action lawsuit against KitchenAid.

The thermal fuse has blown out several times over the last two years, and is costing money each time. KitchenAid could care less - they are raking in the money as exclusive supplier of the parts. We have other Whirlpool and KitchenAid products, and the process is always the same. There's no help from the company, no cheap parts, and there's aggravation at a simple machine that is designed to break down. Our Whirlpool dishwasher is designed with too small of a drain cock, and it constantly blocks up. I am a repairman, and I am tired of coming home and fixing these ** things. I went over to Maytag and Sub-Zero, and have not regretted it. I now tell all of my customers and friends to not use these products as they will constantly be fixing them because they are designed to fail.

On 2/20/06, I purchased a KitchenAid Dual Fuel Range, model #KGRA806. It's sad to say that it has been one of the worst appliances I have ever bought. I have had the range repaired twice (the thermal disc among other things). Last week, it died again and rather than throw good money, we decided to replace the range. I thought I was buying a high end quality appliance, but sad to say the quality control on the Kitchen Aid appliances has really hit a new low. In the interim my KitchenAid stand mixer has broken again. Considering the cost of repair, I probably will replace that also! I thought I was buying the "Cadillac" of appliance with KitchenAid but found out differently!

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.

This unit has been nothing but trouble since we got it and we are at the point of replacing it. In Canada, this unit sells for over $3500.00. I never even thought to check consumer reports before we bought because I knew (ha!) that KitchenAid appliances were the top of the line, had an excellent reputation, and felt so lucky that I could financially buy such an excellent set of ovens for the first time in my life. Boy was I ever wrong.

I won't go through the litany of issues we have had but they are similar to the rest of the complaints and issues stated previously. We had a Warranty with Sears which has now run out. I have to say the serviceman who does the warranty work for Sears was wonderful and I have no issues with him but, he also disclosed problems with several similar ovens.

One easy fix: we have had issues with the door hinges/springs deteriorating and the doors not fully closing, hence the oven not warming. A quick fix is to buy two approximately 1" diameter rare earth magnets and place them on the sides of the door about 3" down from the top so as not to affect the electronic panel. They will keep your door tightly closed.

I too, would join in any class action suit against KitchenAid/Whirlpool and will continue to badmouth the company at every opportunity until they had the decency to admit publicly that there are problems with these ovens and offer to repair them free of charge. Thanks for the platform to speak up.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

I have a KitchenAid Gas Range model #KGSA906PSS02, serial #XT1303645. It's 5 years old now and I have had nothing but problems with the gas valve. Also with the door lock and some kind of panel that ignites the gas. This oven needs repairs at least twice a year since we got it. Now, they're telling me that if I want it to work again, it's going to cost me $650. I paid $1800 for it. Are you kidding me? It has cost me more for repairs than what the oven cost me. KitchenAid doesn't help at all. They don't back up what they sell unless you buy the extended warranty. That should have been a warning call. Oh well, my loss and theirs too. I'll never ever own another KitchenAid product again. I can't afford to own one, too many repairs. Oh yeah, I had to rate at least one star. I have no choice. Lastly, the good news is that my gas bill is lower because I can never cook on it. Thanks for nothing KitchenAid.

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. It's because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

KitchenAid Range Model # YKESA907PB00

I bought a KitchenAid electric range in 2006, black in color. First time using it, the paint scraped off the top of the control panel from a pan, exposing the aluminum beneath the pan. I replaced the control panel face plate with a stainless steel on so that this wouldn't become an issue again. A few months later, the off button stopped working on the control panel. Yesterday, I opened the oven door and an error code came up telling me that I need to replace the control panel. This will be the third control panel on this piece of ** in 5 years. How pathetic is that! Appliances are supposed to last 20-30 years, not 5, especially after paying $1800 for it. I now know that the KitchenAid name is nothing but marketing hype. I will never again purchase a KitchenAid appliance and strongly urge others to do the same.

I have a 6-year-old Stoves dual fuel range cooker. Sure, it's out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves can't fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I can't expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? We've had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says it's out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!

I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, "You cannot go by brand name."

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldn't warm up anymore.

After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, "your oven is out of warranty and there's nothing we can do".

I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

I spent $2000.00 on a "fancy" KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

I installed a new Kitchen Aid stove in May, 2010. The oven's preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision.

This is a very expensive junk. If you are considering buying a Kitchen Aid stove, don't do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

Our KitchenAid gas range have the same problem that many other people have experienced. First, the off button stopped working and the panel had to be replaced. Then when I went to clean the oven, it quit during the cycle. The panel is dead and the door will not open. I will not buy a KitchenAid appliance again. Not happy!

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they haven't heard anything about it while the repair person said that he'd seen it before. Time for a recall, KitchenAid!

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.

So, I called KitchenAid's troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me it's a "known issue" and not to use the self cleaning.

Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

A little less than three years, we bought a high-end KitchenAid stove at Sears in Sarnia. I cook and bake a lot. I like to use the convection oven as well. However, right from the start, the fan seemed to be kind of noisy. When, after a cleaning cycle, the door did not open, I was very upset. They came out to repair it, and the repairman suggested that I should not clean it on a long weekend. He fixed it and the very bend fan from the convection.

Today, remembering the affair, I did all my baking first and did the self cleaning. Once again, the door did not open at the end of the cycle; the front panel is also not lit at all. Paying this much money for an appliance and have such a let down is intolerable. Why is there no recall of such non-functioning appliance? These stoves should be taken back. I need to call them to come out and fix it once again. I have never had such unreliable appliance in all my life and I am certainly not recommending KitchenAid to anyone.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since I've bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am 'a valuable customer' they can't help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating 'your oven is out of warranty and we can't help you'. I said fine, I'll join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she can't help me. Oh, well, apparently KA doesn't care.

I've already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. I'll never buy anything else from them and will continue to tell everybody about my experience with KA.

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

It's a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times I've had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didn't dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out.

Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online.

Well, since this would be the fourth service call about the same problem, they would send a service technician out and if it's the same problem, they would pro rate a new stove. The service technician just called and said that he's on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and I'm not paying another dime on this $1500 money pit!

Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesn't sound promising, you probably will not be hearing anything more on this piece of junk!

KitchenAid Double Wall Ovens have a faulty self clean feature. Once you use it, your oven shuts down and you cannot open it. This is a known problem by KitchenAid, yet they take no responsibility or corrective action. I am interested in suing KitchenAid. Any thoughts on how to launch such a suit?

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

We purchased the KitchenAid Architect Series II 30" self-cleaning freestanding double oven electric range. Looks great; however, after the first time cooking on the top oven, grease spilled into/between the glass of the bottom oven door. I can not clean it.

The grease is stuck in-between the bottom oven double-glass door. Best Buy offered us a replacement stove, but we're thinking that KitchenAid must have made a design flaw, and we will be talking to Best Buy regarding a replacement from a different oven/range manufacturer.

If Best Buy honors our $1800 purchase, we're fine.

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; I've never liked the thing. The self-cleaner stopped working years ago; we've just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.

Today I have to take a half day off of work. The usual response, "we'll come between 1-5 PM" routine; around 3 PM a repairman called to say he would be coming by to look at the stove, and put in an order for any needed parts. What the **? We need a window. It's going to cost me half a day of work, plus the cost of a service call, or two calls, to have some guy who sounded pretty incompetent on the phone tell me that we need a new window? No more KitchenAid in this house.

We purchased a KitchenAid Superba Architect Series double oven (model # KEBC208KSS02) in 2003 for our new-built home. After using the self-cleaning oven, the display of the oven went completely out and the oven doors were locked. We had the oven repaired (we had to replace the motherboard which was over $800 once the repairs were completed) and 3 months later we had the mother board go out again.

We were then told the board was only under warranty for 90 days (we were just out of warranty on the board) and that we would have to purchase another board. This is absolutely unacceptable.

I have read so many forums and complaints online about this same problem and am disgusted that KitchenAid has not done anything about this. When we phoned KitchenAid about this problem to file a complaint, they would not do anything about it.

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move.

The customer service was unsympathetic and didn't even try to stand by their product.

I have a KitchenAid Range KERS507YwH4 that the control panel and oven door locked after the self-cleaning cycle. The control panel is no longer available. Since the stove was purchased in 1998, we get to buy a new stove. I am not buying a KA with all the complaints on this matter.

Well, I can see this is not just my problem but a common problem of most of the people here. I too bought KA 600 Pro in December of 2010 after having a KA Ultra Power (KSM90) for about 10 years (which I had bought used from a friend). I bought the 600 Pro with much expectation to do MORE with it than what I was able to do with the Ultra Power. First of all, my Ultra Power had no issues with making bread doughs, I had two bowls to make two full batches back to back. And it did not give me any problem, never shut down, smell, etc., although I could tell it was a bit stressed when I did stiff dough and full amount sometimes. I also always make WW and white mixed (50/50).

When I got the Pro 600, I had something to compare it with, so I had expected it to be much stronger, as it is 575 watts vs. 300 in my previous UltraPower, I expected to make much bigger batch of dough as it was 6 qt. vs. 4.5 qts. The box even says it can handle 15 cups of flour!! But from the first batch it started smelling like burning and then a few minutes later I could even see some smoke coming out from the head. I called KA and told the problem, they said they never had this kind of issues (which is a complete lie as I can see so many people with the same problem), but they offered to replace without a question. That was nice. So I got the second mixer, try it again, same problem. They sent me another one. Same old story. I knew by the second one it wasn't the first mixer's problem, but it was ALL newer KA problem. But I had to agree to the replacement mixers as that is the only way they would finally give my money back. Then I got an upgrade to a KA Commercial 5 Series, which is supposed to be certified for commercial use. I tried it out. Not much difference in the bread dough kneading, and also when I used the grinder attachment, with the first try I heard something like a popping noise then it sounded like the machine was falling apart. I stopped it and called KA and they agreed to buy back my machine. I haven't received my refund yet, but they are supposed to send it to me.

Now, after all these, I still haven't given up my love for KA stand mixers yet because of my experience with my Ultra Power and due to what I have heard about the Hobart made mixers. So now, I'm turning to Ebay and looking for a good used Hobart made K5SS. I hope I will find a good one, which I believe I will as I see them come up time to time. I think more and more people will be looking for them, though.

I was using my Kitchen Aid stove (free-standing range) and had a pot on the back burner. When I went to put some potatoes into the water, the glass on the back-splash of the stove shattered. It sent shards and pieces of glass towards my face and all over the kitchen -- up to 5 feet away. We are still finding tiny slivers of glass in our kitchen from this. I called Kitchen Aid first thing in the morning and told the customer service person what happened; she said to unplug it, and that they will send a repair person.

She also said "glass breaks ". I explained that it was more than glass breaking. Nothing had hit the glass. It shattered while I was cooking and exploded towards my face. I was very lucky that I wasn't really hurt. The customer service person told me that even though the unit was out of warranty they would be happy to replace the glass. I asked if the glass had been changed or redesigned so that it would not shatter again. She said no. She also said that I would need to talk to the safety department. I was transferred to them. Barbara, the safety person, said the same thing and also offered me 10% off of a new stove. When I said that it was not enough to get a new stove, she suggested I let them fix my stove and then sell it, and use that money to get a new one with the discount. When I asked her if she thought I should tell the buyer that I was selling the stove because the glass exploded in my face; she didn't say anything. She just said, 'this is all we will do for you.'

I asked for her supervisor and was transferred to Mary **. She gave me a lengthy description of tempered glass and how it was supposed to do this. She said that if the glass was old and had probably been bumped in the past, it would cause it to break eventually. I looked in my manual that came with the stove and there was no mention of that piece in the manual -- or anything saying that after a certain amount of time, the glass should be replaced; or if it has ever been bumped, that integrity of the glass with be compromised. When I called again and brought this to her attention, Mary ** said "we will not replace your stove. It is 10 years old. We will give you new glass and a discount (15%) on a new Kitchen Aid stove."

I asked why they would send me the same glass that almost injured me and expected me to be happy. If it happens again, me or my family could be really harmed. She didn't have an answer. She just kept saying, "glass breaks - we will replace it." I asked them to send me something in writing saying that they feel this replacement piece is safe and will not cause harm to my family if I use it, and that there is no specific length of time that I can use it safely. She said they will send a letter stating they will replace the glass. She then suggested that I slide the glass behind the metal piece that is currently in the stove; so if it does happen to shatter again, I won't be hurt. I told her this doesn't give me any confidence in the product. Also, why would i put the glass in if it is not used properly? wouldn't that be more dangerous? Again, no answer from her.

I also spoke on the phone to the Kitchen Aid repair person that they (Kitchen Aid) called and scheduled to order the new glass. When Ii spoke to him on the phone, I told him that Kitchen Aid claims this never happens and it is a freak thing. He said it happens frequently. I asked him if he would put the glass in, if it were his oven and it had done this. He said "No, there should not be glass on that part of the oven at all. It's a danger." I called Mary ** at Kitchen Aid and told her that their own repair person didn't recommend putting the piece in the stove. I said I felt that I should get a new, hopefully safer range from Kitchen Aid; and that there was nothing that said that just because Ii have had the range for 10 years, I should expect it become a hazard.

If they have not redesigned the part to be safe, then they should replace the unit. She said there is no way that they will ever replace a stove this old. She said that there is nothing else I can do other than try to take them to court. Over-all, I have gotten conflicting information. I was told not to use the stove at all with the glass missing, and that I don't need the glass. I was told that this was tempered glass and what it's supposed to do; and yet, there is no mention of that in any of the product literature. I was also told this is what tempered glass does, yet this never happens. So I am not sure if I should use the stove or not, or if it's safe to have the glass or not; and they will not replace my stove.

We purchased a Kitchenaid slide in stove in April of 2010 model number YKESS907SP03. A couple of months later, the knobs started to lose their information. I have only used water and dish washing liquid to clean these items. We contacted our agent, against whom we have not complaint and he secured a new set. To date, he has given us four sets of new knobs and we will be requiring a 5th iteration.

Kitchenaid says they are not having issues with these items. With the unit out of warranty, I don't know where we will stand. If we cannot get this resolved, then we will be required to purchase a new stove.

This morning, I used the self-cleaning oven. When it was hot, I heard a crackling noise. When the oven was cool enough for the oven door to unlock, I saw that the glass was cracked. This was purchased in 1903 and I didn't have the insurance for the service. They want me to call in a serviceman, which would most likely cost a lot.

Once before a few years ago, I had a problem with the glass back splash which exploded when I used the jet in the rear. You helped me then and I hope you could possibly help me again. Possibly they are using a cheaper glass. This never happened again.

I have a Kitchen Aid double oven unit (Model: KEBK206). Our home is new construction and this is what the builder put in. I have been in the home for 18 months and decided to run the self-cleaning cycle on the top oven only. I chose the "quick clean" cycle to run 2 1/2 hours. After about the first hour, I left the kitchen for five minutes, came back and there was glass everywhere. Kitchen Aid denies any liability here, off warranty and is offering me a 50% discount for a new glass. However, I have glass shards all over the oven, in the vents, gaskets, and I can't reach these areas to clean it out. There is a blower fan on the oven and I'm concerned that I'm going to be blowing glass all over my food. It is very frustrating and completely irresponsible of the company to do business in this way.

I have a 5 years and 3 months old built in oven KEBC107KSS04 with serial # XS4814069 where the inside glass panel exploded. This oven has not been used since Christmas dinner (I have two single built in units).

I asked Kitchenaid if recall was in effect? This was bizzare that it would explode for no reason. They have no recall and of course no warranty. Through a conversation with my sister-in-law her best friend Pina had the same thing happened to her oven even when not in use but her Kitchenaid was only 2 months old so it was replaced.

At the end of January 2011, I had a serious problem with my KitchenAid oven model KEBU107SSS00, Serial Number XU3510616. The oven is less than 2 years old. On Monday, for the first time, I tried the self-cleaning feature of the oven. After approximately 1.5 hours into the cycle, I heard a pop coming from the oven. When I checked, I saw that the inner door glass had completely shattered. I immediately stopped the cycle. I opened the door after the oven cooled down and unlocked, the inner glass was in a thousand pieces. Again, this was the first time I had used the self-cleaning feature of the oven.

Even though the oven was technically out of warranty (1 year warranty), since the glass broke the first time we used the self-cleaning feature, we thought that there was a manufacturing defect with either the glass or the oven and that KitchenAid would stand behind its product. We were mistaken! My wife called KitchenAid and all the representatives said was that it was out of warranty and KitchenAid would not cover the repairs. My wife pushed it up a level to the supervisor and she said the same thing, it is not under warranty. She did say that she could give us a 50% discount on the glass, a savings of about $60. Frustrated, I called 3 repair companies for a cost to fix the problem. Amazing, when I explained the situation, each company said the same thing; this sounds like a manufacturing defect and KitchenAid should fix it.

I emailed KitchenAid twice to find out who at KitchenAid I could contact to get some satisfaction with this problem. I never heard back from them. I have been a loyal KitchenAid customer. In fact, I currently have 5 KitchenAid appliances in my home: Oven, microwave, refrigerator, dishwasher and beverage/wine cooler. I would think that you would want to keep customers like me and not just say it is out of warranty, especially since the total cost to repair the oven is approximately $250!

I purchased a Kitchen Aid Single Wall Oven about five years ago and had it installed as part of a complete kitchen re-model. A licensed contractor installed it. I had a problem when I used the self-clean cycle, the thermostat burned out.

I contacted Whirlpool and they offered to compensate me for only the cost of the part. It took a long time for the technician to install the new part because the design and placement of the thermostat was located awkwardly. It requires complete dis-assembly and removal of the oven.

Now, after baking some brownies at a temperature of only 325F for only 30 minutes, the glass door of the oven exploded outwardly and landed on my feet. Luckily, I was wearing slippers and long pants, otherwise, I surely would have been cut by the flying glass. Our chihuahua came into the kitchen while this was happening and I shooed him out because the glass kept on coming.

This product is extremely dangerous and I would like to see Whirlpool have a recall on their ovens. I read other consumers' reports and they experienced the same things I had. I used to think KitchenAid was a safe, reliable product. Now I don't.

I am actually frightened to use my dishwasher, also a KitchenAid because I have read of fires caused by faulty wiring. It is also five years old. So is my refrigerator. Whirlpool, please do something about this exploding glass problem before someone gets killed or blinded or maimed by flying glass.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It's the same story from the repairman, "Don't use the self cleaning feature". I sent an email off to KitchenAid tonight. The last time, I too received the same "sorry for you loss" form letter from KA. This stove is a piece of $1,500 crap! What's my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

Our 7 year old KitchenAid wall oven outer glass on the door popped and shattered, sending glass straight at my face. Literally, I did not even touch this oven. Being single, I had not even used it for a couple of months. It happened very suddenly without any warning except for a couple popping sounds, then boom! It scratched up my face and almost took out my eyes!

I called KitchenAid and the representative told me the door was under warranty but the glass was not! Completely ignored the fact that I was injured because of this and kept me on the phone claiming that he was looking for the cost of the glass replacement part! This is after I had already told him exactly what happened twice. Meaning, I had to pay for the "service" to give KichenAid another chance to take my eyes out. He said that the only thing to prevent this from happening again was for me to buy another appliance. He then had the nerve to say that he has to ask me some questions before he can transfer me to the "safety department", clearly a sign that KitchenAid is more interested in money and covering their own interests than safety. I am appalled and disgusted by all the glass problems that others have reported.

I have a KitchenAid Architect Series Free Standing Oven. After running the "self-clean" feature for the first time, my oven display is blank, the oven is locked and the oven controls do not work. Apparently this is a class problem.

I too have a KitchenAid double built-in oven problem, model no. YKEBS278DM2. After it self-cleaned, it did not open or turn on again. After that was fixed, it made too much noise which meant I then needed a new fan blade/blower/convection motor fan. Lately, it just shuts off on its own. Now I need to replace the whole control board. The most expensive part of the oven. The first set of problems took about a month to rectify. This new problem, I am hoping, will be fixed within 10 days. It's a good thing I have a separate stove top, microwave and BBQ.

We upgraded our kitchen appliances to KitchenAid when we bought our house in 2005. The double wall oven unit model (KEMC208KSS01), the inner glass shattered. I heard a big 'pop' after I baked a chicken in the oven. We noticed the glass panel cracked. I contacted KitchenAid and inquired what could have caused that and could it be a defect with the panel. The customer service representative told me it's the first they heard. I also told them that the microwave hinge broke and the door is very heavy and hard to open/close.

Trying to figure out if it happened to others who own the same appliance, I did a little research online and found lots of negative feedback specifically about this issue and a lot of negative reviews about the product in different forums. Supposedly being KitchenAid "the top of the line" we called them to see if they can help or have a recall on this, but as expected, they stated that there's no issues they know about. I will have to pay out of pocked of $175 for their contracted A & E Repair service to come out and diagnose the problem and the parts will be charged separately. This is a major safety concern and needs to be corrected from KitchenAid side as soon as possible. After reading comments provided on various forums, clearly there's a problem with this unit but KitchenAid refused to rectify it.

We have had a series of failures with our ovens. Control boards replaced twice, temperatures sensors replaced, thermal fuses replaced, heat sensors replaced, now another failure. We're waiting on a service call. KitchenAid will not replace ovens and will not cover all repair costs. Ovens are expensive and we're without use of the ovens. And now we're paying for repair expenses every time they are cleaned.

We purchased a new KitchenAid double wall oven KEBK206S) last February. It was installed in late March. In October, it snapped, crackled and popped, emitting much smoke. I called KitchenAid. Four "repair visits" later the damned thing still doesn't work. Passing over the aggravating of four visits (oh, yes, I almost forgot - they just didn't show up for the first scheduled visit), I am without an oven the Monday before Thanksgiving.

I am so angry but feel so powerless. KA doesn't seem to care at all. If it wouldn't void the warranty, I'd take a huge hammer and smash the thing to smithereens. The irony is that the oven we replaced was also a KA and had been in place since 1985 with nary a problem. I want a brand new oven from them. I mean, really, if I wanted a piece of crap the company wouldn't stand behind I'd a-bought a Sears!

The KitchenAid KEBS207D Built-in Double oven failed during self cleaning. Self cleaning has only been used twice even though the product is already 11 years old. The technician automatically brought two parts when he saw the trouble ticket, which is a thermal cutout and a control panel fuse. He already knew what the problem was because he has fixed it many times on these ovens.

I noticed that the thermal cutout temperature on the replacement device was 150 degrees Centigrade while the cutout point on the failed part was 130 degrees. The technician said that after lots of complaints to KitchenAid, they finally raised the cutout or overheat temperature to 150 degrees in order to stop the failures. This is a design problem that KitchenAid should be responsible for.

My KitchenAid convection oven Superba (Model #: KEBC107KWH03) is not working again. We had a service tech come from KitchenAid to repair it after I had it for only a year in November 2007. When I did the cleaning cycle, it stopped working after that. They fixed it and now, I cleaned it again and it stopped working again. I called them and they say that they do not have a record of my oven being fixed the first time. Well, that's weird because I have been using it, it has been working and it wasn't a ghost that fixed it.

Now, they say it's out of warranty and it's basically my problem. I am mad. I will take their appliances out of my house and never use them or give them away. I do not want something that they know has a problem and keep it in my house. To me, this brand of products are not safe to be in a house. I found out that the service techs that are coming to fix my washer that keeps shutting off and I keep having to restart are the same Whirlpool/KitchenAid. I will not ever use these products in my home. And I will tell everyone to stay away from their products. It's too much to deal with their customer service and their appliance issues.

My KitchenAid convection oven Supurba model KEBC107KWH03 is not working again. We had a service tech come from KitchenAid to repair it after I had it for only a year in November 2007. When I did the cleaning cycle, it stopped working after that. They fixed it and now I cleaned it again and it stopped working again. Same thing. I called them and they say that they do not have a record of my oven being fixed the first time. Well, that's weird because I have been using it and it's been working and it wasn't a ghost that fixed it. Now they say it's out of warranty and it's basically my problem. I am mad, I will take their appliances out of my house and never use them or give them away.

I do not want something that they know has a problem and keep it in my house. To me, this brand of products are not safe to be in a house. I found out that the service techs that are coming to fix my washer that keeps shutting off and I keep halting to restart it are the same Whirlpool/KitchenAid. I will not ever use these products in my home ever. And I will tell everyone to stay away from there products. It's too much to deal with their customer service and their appliance issues.

6 Weeks ago, I purchased a brand new Kitchenaid double oven #KEBS207SS for my Mother's condo here in Los Angeles. The first time it was turned on, it started blowing hot air from the front of the oven. (This was within 10 minutes at 350 degrees) The kitchen temperature immediately jumped about 20 degrees and the air being pumped into the kitchen from the front of the oven was like a hot hairdryer being blown in your face. I called Kitchenaid at least 10 times and spoke with their call center telling the problem and my concerns. They sent out two different companies and both acknowledged that there was a problem, but said nothing could be done to fix it.

One of the repair companies said they have heard this complaint before. I told Kitchenaid that the my mother lives in the condo and the ovens create an unsafe condition for her. My mother is 97 years old and the heat caused by these ovens is overwhelming. The kitchen becomes the oven. Using the oven causes the kitchen to overheat which is a hazard for my elderly mother. The heat is too much for her (too much for anyone) and I am afraid she will faint, fall or become ill from it. I have asked the store where I bought it to have their local Kitchenaid representative call me and he has not. The store says they work on a very small margin and, although they recommended the Kitchenaid, they say it's Kitchenaid's problem, not theirs. Despite repeated calls to both the company that sold the oven and many calls over 6 weeks to Kitchenaid, on my part, nothing has been resolved.

I used the cleaning cycle on my KitchenAid wall oven KEBC107KSS03. Now, it does not have any heat. Of course, I called KitchenAid and they were useless as always. In the last 11 years, I have purchased 3 complete kitchens of KitchenAid appliances and have had more problems than I can count. I have tried getting estimates before getting someone out here. I am getting everything from a fuse to a computer board. I am so disgusted with KitchenAid! I could no longer afford to keep paying for the extended warranties and now yet another breakdown! My first oven actually caught on fire during the cleaning cycle, my dishwasher has been fixed more times than I can count. Never again will I own a KitchenAid!

I moved into a new house with KitchenAid appliances on 12/2006. My oven would not cutoff when button is pushed on 9/2009. It cost $409.32 to fix. Warranty would not be covered and they refuse to repair. I cut the breaker off for last year to cut oven off. Now the oven will not work at all. The microwave oven comes on and cycles when no one is around.

I moved into a new house and it had a KitchenAid Superba oven. I used the self-cleaning option following the instructions in the owner's guide. When the self-cleaning cycle was complete, the glass in the oven door was completely cracked. I have been unable to get KitchenAid to address the problem or give me information to fix it.

I self-cleaned my KitchenAid oven and now it won't heat. It ended the self-clean process with an error code.

I have a Kitchenaid double convection oven model #KEBS208DWH7. I used for the first time, the "self-cleaning" features, followed the directions, and the cleaning started, going good and when I came to check on it a few hours later, there is no power to the oven, the top oven that I had set to be cleaned, the door is still locked.

So I go on the internet to see if anyone else has had this problem and, wow! I find this is a widespread problem in many different models of Kitchenaid and I found that Kitchenaid basically ignores this problem. If this was a car, there would be a recall, it would be fixed for free, warranty or not. Why is Kitchenaid allowed to get away without fixing this defect?

I own a KEBC107KSS03 wall oven since 2005. I used the self-clean cycle and now the oven does not heat. I reviewed this site and I have experienced exactly the same situation as Jose of Sonoma, CA experienced (August 21, 2010). I will file a complaint as suggested by his next post. I have not called service tech. I need my oven to work since I am hosting Thanksgiving dinner. I am very disappointed. I bought all Kitchenaid appliances except for the hood and microwave. Yikes!

Same as everyone else! Self-clean fried the interior lights and some on the outside panel! Now it's in my garage to bake on powder coating paint! I tell everyone who enters my kingdom, not to buy any ovens from this company! Shame on you!

In September 2008, I bought Kitchen Aid single wall oven KEBK1018 from Lowe's and on August 2009, after using self-cleaning feature, the oven went dead. It was still under warranty. It has faulty thermostat, which the repair people said happens when you use the self-cleaning oven feature. Their advice was to quit using it! The oven has since died two more times, for a total of three times in two years. The most recent time it died was when we were using it as an oven to cook food (what a concept) for a period of about four hours. Highest temperature was for about one hour at 400 degrees. The rest was at 350. So this last failure was not related to self-cleaning.

In all cases, the thermostat needed replacing. I paid nearly $1500 for this oven and I am not happy. It craps out when you most need it (like Thanksgiving one year when the turkey was in it). What can be done; I have three burned-out thermostats and many ruined food.

I self-cleaned my oven, Kitchen Aid Superba wall oven convection, model: KEBC147WH, and now it no longer heats up. It's Monday and I can't get anyone out to fix it until Wednesday and will have no oven till then. I will have to pay for the service call and parts.

My daughter purchased KitchenAid Superba double wall oven after being pleased with her KA dishwasher. One month later, I began researching appliances for my own kitchen and found the numerous complaints about KA ovens failing after self-cleaning cycle. So I warned her and she resolved to never use the self-clean feature. That did not help. When she turned on the lower oven to broil one day, the inner window exploded. The oven is less than one year old so theoretically under warranty.

But what good is a warranty wherein they will, maybe, replace some parts with new defective parts and the "accident" will happen again or possibly worse? Right now we are worried that our 2-year old grandbaby may eat some of the bits of tempered glass which continue to fall out of the ruined oven door (which resemble bits of ice to her). Others have had more serious consequences. Must we wait until someone is killed by KitchenAid to start this class action? Class action now!

We purchased this single KitchenAid oven about five years ago and have had to replace the thermostat to the oven twice. It appears that KitchenAid would correct this problem. The thermostat is very expensive to replace. With this on-going problem, it appears that the thermostat should be replaced by KitchenAid.

KitchenAid ovens self-destruct if you dare hit the self-clean button! Just search the web and it is filled with stories. KitchenAid has not been held accountable. There should be a class action lawsuit. They know about the problem but they have not changed the design, nor will they fix your broken oven. If queried, they retort, "Do not use that, use Easy Off". We used that feature for the first time ever, today. Today, our oven is dead. Where is the class action help when you need it? We've been hit hard in this economy and now we have a dead oven and no money to fix it.

I ran my KitchenAid stove's self cleaning feature and the computer failed and the door on the oven locked. There is no way to use the oven and the computer will not illuminate. This is the second time that this oven has failed this way. I had the computer replaced about two years ago. I see online that this is a common problem with these ranges. The customer service person told me that they are aware that the self cleaning feature causes the stoves to break but said that this problem was not unique to KitchenAid. I am willing to participate in a future class action lawsuit against KitchenAid for this problem.

I am an owner of the Kitchenaid double wall oven model 3 kebs208dss8. I could not begin to list my numerous complaints about this oven and the lack of any help or concern from Kitchenaid. I have replaced both oven doors 3 times as well as the hinged 4 times. I have had the oven serviced twice when the fuses blew when cleaning the oven. In addition, the control panel no longer works and has been replaced on another occasion. They are now claiming they don't make the parts to replace defect.

My oven is now useless. Kitchen aid is well aware of the problems with the ovens they are doing nothing. It is outrageous that they are not being sued. I have spent over 5,000 at this point on this piece of junk. Shame on Kitchenaid. The retailers should no longer carry there products. Please address this situation. It is so unfair to the consumer that a major company can get away with this.

My KitchenAid Superba double oven (Model: KEBS208SSS00) keeps thinking that the probe is connected. This has prevented us from using the oven for over two months. We bought the oven three years ago and besides the holidays, we use the oven seldom. We contacted KitchenAid's help desk and they referred us to service after having me go through the "Bread proof" proceeding on page 15 of their user's guide. It is incredible that no mention of the probe is found in any other place and that there is no other way to get the oven out of the probe cycle--not even to turn off the oven, but by keeping the door open. Based on the comments by other customers, KitchenAid is aware of the problem, but is not willing to solve it. I wonder if we could submit our complain to the BBB or any other organization that may help us to have KitchenAid solve this problem. Please comment.

My KitchenAid Supurba oven, two years old, failed to heat after self-cleaning. I posted the problem on Facebook. KA contacted me almost immediately. They did cover parts, but not labor. I believe they do not have a clear complaint channel, so this issue is not being addressed. People need to contact KA directly to get this issue escalated! I'm very nervous to try again.

I recently bought a brand new home that came with a Superba Built In Electric Convection Double Oven. I decided to use the self clean function for the first time. I followed the instructions and went to bed. In the middle of the night, I heard an alarming noise. The entire inside glass of the oven had shattered into a million pieces, for which it took countless hours to clean. Upon calling KitchenAid, they made it seem like I had done something improper. Well upon research, it would seem that this is not the first time that people have complained about glass shattering, tinging or simply not working after using the self clean function. To make matters worse, customer service is horrible. They sent me the wrong parts for fixing the problem and had the audacity to blame me for them sending out the incorrect part. They are supposed to be the experts on their products, not me.

Well, it's autumn and we are starting to cook indoors again. And once again, our KitchenAid oven thinks there is a cooking probe inserted. This has been a continuous problem ever since we got this oven four years ago.

The excuse that the repair people give us is that KitchenAid knows there is a problem, but refuses to do anything about it. There is no cover over the probe inlet and, therefore, debris supposedly enters there when cooking. Great design! Especially since their older stand alone ovens had a flip cover over the insert that would probably have cost them less than 5 cents. Well, it just explains why Americans don't want to buy American today.

My wife and I will probably buy a new oven tomorrow because neither of us have any intention of going another year with having to either flip the breaker switch so we don't have to listen to the "beep" all night because the oven controller thinks there is a probe inserted or to try to clean the hole because it is almost impossible (believe me, I've tried many times tonight without success). And you can sure believe, I will never buy another Kitchinaid appliance, and I probably won't be buying American either. Thanks KitchenAid for a defective design that you won't admit is bad and fix!

The oven door locks and they claim it's a defect, but will not replace the unit. The consequence is I cannot cook for my family and have to spend to eat out. meals.

I purchased a double kitchenaid oven 7 years ago. I had about 3-4 service calls for it in the first year. Disaster! The final serviceman said this was a faulty machine and actually had it replaced. Nothing changed! New oven was just as bad. Temp doesn't work properly. Cakes come out done at the edges and raw in the center. Oven door hinges loosened. Had the hinges replace twice. Warranty ran out. Yay! Now I was paying $211 to replace hinges again. Then self cleaned the oven - big bang. everything shut. Couldn't open oven door and electronics didn't work at all. Serviceman came, parts need to be replaced at my expense for about $400. I'm not doing it. not sure what the next step is. I will send as many emails and calls that it takes to...not sure what. I guess to get frustrated. Will never purchase anything from this company again.

Count me in on any class action against KitchenAid. I have a double oven wall (oven model KEBS208DSS6). During the clean cycle, it completely fried. Thank goodness my husband was home and quickly shutoff the power off to it. The door latch completely melted so the door would not open, all the sensors and fuses fried, and also the micro computer panel. I fixed all except the computer panel. It is no longer available. I can't find it anywhere.

This makes my oven unfixable and basically a beautiful piece of garbage in my kitchen wall. It appears that this is a common problem and I would like KitchenAid to take responsibility and/or at the very least, make available the parts to fix them. I feel if my husband had not shut off the power, this could have caught fire. There are no parts available, so that makes this unit garbage and I will have to buy a new one.

Kitchen Aid Oven quit working when we used the Self Cleaning Option. This seems to be a serious and common product defect that Kitchen Aid will not step up and recall.

I remodeled my kitchen 10 years ago and purchased all new KitchenAid appliances. One of the appliances was a Superba double oven with convection and self cleaning features on the top oven. Nine months after installation, I ran the self cleaning mode. The control panel board burned out. It turned yellow along with the door handle. To make it worse, the door lock stayed on until a repair came and opened it. There was some sort of "flaw" and it took several months for my repairman to receive the parts needed to make the repair. That meant I had no oven for Thanksgiving dinner and had to treat 12 relatives to Thanksgiving dinner at a restaurant.

Since then, I have reverted to wiping out the oven weekly being afraid to run the self cleaning mode. Two days ago, I decided to run the self cleaning mode in my oven. The stupid thing burned up again. The reason I am not giving you the model number is because the oven door is still locked! This is a terrible product that should be recalled. KitchenAid sold me a warped glass top gas stove almost 2 years ago and they have not replaced it. They just shut my case with it not being resolved. I have vowed to never buy another KitchenAid product.

When I was reading the complaints of the Kitchen Aid ovens, I felt as if I was reliving my nightmare. I have been battling with Kitchen Aid for months now. Coincidentally, it all started after I used my self-cleaning cycle, as well. I have not had a working oven for over three months now. They have replaced so many parts of the oven (in some cases, they have replaced the parts twice). The best Kitchen Aid is willing to do is replace my oven with a new model at a cost for me of $520. I am in no position to do this but I am so frustrated and at such a loss. I can't understand how a "reputable" company can get away with this gross negligence of providing inferior product with no consequences.

We just moved into a new house with all high-end, brand new appliances (maybe a year old). The oven, a KitchenAid built-in electric oven (Model: KEBK101) stopped working after I used the self-cleaning feature. The repairman said it blew out the thermostat and after replacing it, he told me not to use the self-cleaning feature again. He said that the KitchenAids commonly do this. Is there any remedy for this?

I purchased a KitchenAide Superba Model Number **** with Serial number **** in 2005. The first time I used the clean cycle, my oven was out of warranty so I paid out of pocket for the total repair. The thermostat was the problem. The next time I used the clean cycle, the same problem. The oven was unusable because it would not heat. This was in June of 2009. The thermostat is still the issue so the technical support said I had to replace the t-stat with a higher temp one. KA paid for the part while I had to pay labor.

Well, here we are in September of 2010 and silly me, I decided to clean the oven again. Well, needless to say, my oven does not heat again! The technician came out again and called KA technical support who now says to replace the t-stat, blower motor, door gasket and to add a shim kit to the door. My total estimate was over $500. I called KA and they refused to help. I asked for a manager. This person said they would pay for 1/2 of the cost of parts but not labor. I was still not happy so I asked for another manager. This person states that they should not be helping me at all because it is out of warranty but would cover all the parts but not labor. So this time it will cost me another $200.

I intend to use the clean cycle once every 30 days because that is how long they will warranty the parts and labor. And I can only imagine that I will be without a working oven for several days every 30 days. The repairs do not fix the problem, they just allow the oven to heat. You cannot use the clean cycle which is one of the reasons I picked this model.

We've had 2 ovens in one year. Starting with the most recent and going back. Oven #2 exploded. The inside glass shattered while the broiler was heating up. My mother and I were standing 3 feet away! We could have been hospitalized and blinded if the outer glass busted also. We are traumatized! There's glass everywhere. I can't tell you the model right now because the oven is still full of glass. (a tech is on his way to have a look-see and we wanted him to experience what we experienced).

How we got oven #2: After 3 months, we put the oven#1 on the self cleaning cycle. The self cleaning cycle left a crack and a huge brown spot on the oven floor. There were lots of little crunches- yes, like burnt potato chips everywhere.

Repair guy #1 comes out and says, "that happened because we cooked with foil in the oven." Yes we did have a sheet of foil on the oven floor during cooking to prevent spills. Not during the cleaning cycle. So he tells us one thing, then emails the company another. His email said we damaged the oven by cooking with foil! Repair guy#2 comes out and says it's the heating element that caused this crack and brown spot. And he says, "these newer ovens can't take the heat from the self cleaning.

You shouldn't have used it." By the time repair guy#3 comes out, we're furious and ready to go to court. He checks it out, puts in an order for the oven to be replaced and tells us not to use the self cleaning cycle when we get the new oven. The KA oven that came with the house lasted 15 years. But these new KA ovens are dangerous and should be recalled before someone gets hurt! Class Action suit, count us in!

Cleaning cycle causes the oven to not work when done. I had it repaired twice. Seems that there are many people over the internet who have the same problem. I can open the oven but I cannot turn it on.

Add me to the KitchenAid oven complaint. We have replaced all of the major parts at least twice in the past five years plus a number of smaller things like thermostats and thermocouplers at least 4 times. These wall oven models 207 and 208 are known by appliance repair personnel to be faulty. I would like to participate in a class-action against KA.

I have a KitchenAid Superba convection oven (model # kesh307hbs4). I have had to replace the burner controls twice. Once for the halogen burner and also the large burner. The glass cracked on the front of the oven while baking. Now the control panel has burned out and cracked the glass on the control panel where the temp and time are. The repairmen that came out tells me these ovens are not made to last. The repairs have cost almost as much as I paid for the stove. Nothing but problems. We cannot afford to have it fixed this time. They want $300 just for the part. We are now without a stove.

We have a Kitchen Aid Superba Oven Model #KGST307HWH9 ,which was purchased in 2004. In August 2010, we used the self cleaning cycle for the first time, and the oven stopped working after the self-cleaning cycle. When I called Kitchen Aid, I was told the problem is common, and I should not have used the self-cleaning option. I have an estimate for a repairman to come out and fix the problem for about $200.

I did a little research on the internet and found out that there are many Kitchen Aid (KA) customers (not just on this site or the KA site), who had the same experience with the KA oven cleaning cycle. The reason I bought the oven was because of the cleaning cycle. If I would have known about the problem, I would not have purchased a KA oven. After reading all of the various comments about the KA's support, no more Kitchen Aid/Whirlpool products for me.

My Kitchen Aid oven was bought in July 2005 and we previous had problems with the self-cleaning feature which was fixed after numerous service calls while it fortunately was on warranty. Last week, there was a bright flash and smoke while the oven was on. It turned out the broiler element was gone and took the circuit board with it. The repair person also told me that Kitchen Aid no longer guarantees the broiler element for a year but only 90 days. A totally unreliable product.

The following clean cycle oven would not heat. We have service provided by our gas company. The representative came out, diagnosed the problem as heating element and ordered a replacement. It did not fix the problem. He called the KitchenAid distributor who told him it was the control board. A week later, the control board came, was installed, and it all worked except for the "cancel" button. He called KA again, they now said it was a fuse and the front push-panel. KA (I called the home office) then sent an "authorized" repair guy. He pronounced the oven was fine, but noticed we hadn't had the back blower squirrel-cage upgrade for high altitude (6000' above MSL). At that point we all wondered why a company would even distribute a product to the Intermountain West that had a very inadequate fan to keep the whole box from turning bright red and setting fire to the house. He then said he would email his findings to the home office.

In the meantime, the gas representative came out, replaced the front push-panel and a new fuse. He put the oven on clean cycle, and about 15 minutes in the fan, quit working. The sidewall of the oven cabinet was above 325F which I consider a fire hazard of the first order. The oven in question is their model KEBC 107 KBL 903. When the tech first opened the top of the cabinet, there were black crunchies like potato chips scattered around and there was evidence of smoke/heat on one of the wire raceway. Upon inspection, it turned out to be what used to hold wires bundled together, tape. There were also three crispy sections of the board around various resistor groups. The "authorized" technician said that was probably from cooking something at the wrong temperature. Really? If KitchenAid wants a new business model, I suggest building stone walls. Never again.

I purchased a new KitchenAid double oven in 2002. Due to computer issues, it needed to be replaced in 2005. KitchenAid had me pay for half of the second oven. I bought service contracts for all those years until 2010. I have paid close to $5000.00, if not more. The third oven has small holes, which is due to defective material. I paid an authorized service contractor to come see. A man named Dave from Aaron and Sons said that KitchenAid will have to replace the oven. It cannot be repaired. He took photos.

KitchenAid's response was that it must be due to grease. Alexander from Aaron's told me unless the oven is tested, this cannot be proved. I have invested so much money in an appliance so important to our family. I use the sabbath mode every week, which was another reason I repurchased this oven. I have gone to small claims court to sue them. Online, they are listed as being represented by C.C. Corporation. West Seventh Street 2nd floor. LA 90017. I called the legal department and spoke to Clint **, who said he does not know who represents KitchenAid.

I was a guest at a home in Colorado. They were preparing a meal for my arrival. In a KitchenAid wall oven. The meal was slow to heat. In fact, it was not heating at all. The owner called to buy a new oven the family did a barbeque. I looked at the broken oven. I am a shop teacher, this time with no tools. But I was able to detect an open thermal switch back of the oven. The repair people at KitchenAid wanted almost a thousand dollars for the repair. Reason for the new oven order. I sent the owner to a parts place.

For $85 he got a part that I have often bought for less than $10. The oven worked. I brought the defective part home with me to NY. The autopsy revealed a bimetallic disk that like a mini umbrella should pop inside out upon heating and the other way upon cooling. It popped as it should when I heated it but refused to return to its old shape when I took it away from the heat. I tried it in my deep-freeze. No luck. This sub-part should not cost a nickel--no exaggeration-- but many ovens are going to the junkyard because of it. Way to go, Kitchenaid--if you want to go out of business. Told the family not to use the self-cleaning feature ever again.

This is a follow-up to my previous post. The Consumer Product Safety Commission asks to file a report regarding this issue. They provided the following link: **.

We have a KitchenAid Superba Oven Model #KEBC107KSS03 which came with the house when we purchased it (less than a year old) in 2006. In February 2009, the oven stopped working after a self-cleaning cycle. When I called KitchenAid, I was told the problem is common and I should not use the self-cleaning option. What?! Why is it there? It didn't make sense.

I was then told by the KitchenAid customer rep to use Easy-Off (even though it says not to specifically in the owner's manual!) I was told the same thing by the repair person when I was presented with the invoice for $200. Since then I have been using Easy-Off to clean the oven. I use the oven almost every day so it gets dirty. So, I clean it often. Today, I decided I'm tired of that and decided to use the self-cleaning feature. Am I sorry now, because the oven doesn't work again! This is absolutely ridiculous. I have no hope that KitchenAid is going to do anything again reading all the other recent posts on here. I've owned other brands of self-cleaning ovens and never had any problems. Next appliance purchase will not be a KitchenAid. I will continue to pass on the word.

Used the self cleaning feature in the kitchen Aid superba. The oven stopped working. It appears to be a serious flaw. The oven no longer heats up.

We purchased a KitchenAid built-in Double Oven model number KEBC207KBL in November 2004. Last week we used the self-cleaning feature for the first time. The result: complete oven failure. No power, door remained locked. The serial number and model number are on the inside of the oven, which I couldn't open. Without that information, they couldn't help me.

I found my original paperwork. When I contacted Kitchen Aid, a division of Whirlpool, they said we are sorry but we can't help you. There is no recall on this product, despite all the complaints. When I referenced the 53 pages of complaints, she was aware of the problem but there was nothing they could do.

Bottom line: Another company that will not stand by an inferior product. Do not use the self-cleaning feature. Better yet, do not buy KitchenAid products. The cost is yet to be determined. Service call tomorrow. If repairable, I estimate between $250-$500 based on other complaints.

I have had my kitchen aid range since 2005. Thank God for Service Plus from the electric company. I would have to say that the control panel goes out at least once or twice a year. Never clean the oven, or hit the clean feature by mistake, because that is another repair.

Most recently the power went out and that required a new computer part or something similar in the back of the stove. 5 years and countless repairs, I feel ripped off and taken advantage of. This oven should be recalled. I will never purchase a Kitchen Aid product again!

The KitchenAid oven touch pad burned out in June after using the stove top. $264.90 later, now it is July 25, the touch pad again burned out after using the self-cleaning (quick clean). I cannot open the door. Do I need to pay another $264.90 to replace another touch pad. What is my guarantee? Help!

July 24, 2010, my 5-year old KitchenAid built-in oven stopped working after I ran the self-cleaning cycle this past weekend. I had run the self-cleaning cycle 4-5 times before with no problems. Following cleaning, although I could open the oven door, the oven failed to heat at all. Your site was helpful in determining that this failure is a common problem with self-cleaning ovens.

KitchenAid authorized factory service came out 5 days later. The serviceman said we should never run self-cleaning oven feature. He replaced blown thermal fuse. He said that all self-cleaning ovens have this "hair trigger" fuse that shuts down when temperatures go to 800-900 degrees Fahrenheit for cleaning.

He said it was safe to use Easy-Off oven cleaner instead. Cost for repair $185 (including $55 for replacement part of blown thermal fuse). I wish Kitchenaid would correct its owner's manual to warn people about the self-cleaning feature and indicate that oven cleaners are ok. I don't think we will get a self-cleaning over ever again.

No physical damage. Economic cost of $185. Approximately one week with an oven that did not work.

I submitted a complaint a few minutes ago regarding KitchenAid wall oven. Since that time, I spoke to a supervisor at Whirlpool. She was very kind and although she did not make any comments regarding Whirlpool's culpability or that they have a problem with these ovens, she was very positive. She took the number of the part #W10175596, which is the repair kit for the oven and informed me that it is in stock. Hope that this helps. In other words, instead of just replacing the thermostat and the fuse, the repair kit addresses the overheating issue.

I purchased a Kitchen Aid wall oven Model # KEBK101SSS00 in 2007. This was part of a complete renovation of my kitchen. I have had this oven repaired three times, as a result of the oven going out after using the self-cleaning feature. I was told by a guy who works at an appliance store that this is an oven repair kit thermo protector that must be installed to alleviate the problem. Kitchen Aid told me that they knew nothing about it. I am so **, but from what I can see, there is not much that can be done to get relief from Kitchen Aid. I will never buy another product from these folk.

My husband and I purchased a KitchenAid KEBC177KSS03 wall oven in March of 2005. Between August 2005 and February 2006, I had the thermal fuse and thermostat replaced four times because the high heat of the self-clean cycle caused this unit to fail. Since the failures occurred within one year of the purchase, the repairs were covered under warranty.

After the last repair in March 2006, I called KitchenAid customer service to complain about this problem a number of times. After six months of hearing that their engineers were working on the problem, I gave up. For awhile, Kitchen Aid kept sending me numerous solicitations for extended warranties, which I ignored.

I did not use the self-clean feature since the last repair in March of 2006, but decided to give it another try in July of 2010. Bad idea! I now have to replace the thermal unit a fifth time.

From reading the latest customer posts on consumeraffairs.com, it is obvious that even after five years, KitchenAid has not solved this problem. How long can they keep ignoring customer complaints? In the future we will never purchase another KitchenAid product again.

After using the self clean feature on the Kitchen Aid Superba wall oven unit for the first time, the oven no longer works. The oven was purchased on April 3, 2009. I was told that since I did not purchase the extended warranty, the cost of repair and parts was my responsibility. Since I paid $2500 for this oven and only used this feature once, I feel that this is a faulty product and should not have to bear these costs. I have read many online complaints describing the same problem which to me indicates this problem is due to design. Because the thermal fuse blows, it appears to me the unit cannot handle the intense heat which is produced in the self clean cycle and I am concerned that even if my oven is repaired and I use it again it may be a fire hazard. I want my money back! I don't think having the oven repaired is wise as it appears that this happens repeatedly and the hassle and inconvenience is not worth it!

I purchased a Kitchenaid wall oven(KEB1101DB8) from Sears in 2000. I purchased and keep purchasing the extended warranty. If I realized that this oven had an inherent defect; I would have returned it immediately. However, Kitchenaid has not had a recall on this oven and I thought it was a fluke.. Unfortunately, this oven has been repaired at least 4 times and I had the tech out to my home yesterday. With the money I spent on warranties; I could have purchased another oven from a company that stands by its products. The self-cleaning failed several times, the control panel burned up due to the high heat from the oven and the element went out and once again;and now the fan again. And the oven cannot be used until it is fixed; such an inconvenience. Kithenaid, Do The Right Thing ! Recall this oven and reimburse your customers for all of the trouble and inconvenience you have caused them. I feel as if I am playing Russian Roulette everytime I use it.

First Oven light lasted nearly five years and then went out. I replaced it and the replacement lasted 2 1/2 months. I bought the oven from Circle Inn Appliance in Amarillo, Tx. I do not wish to buy an oven light every three months. They charged me 29.95 for each bulb. It is a five watt, twelve volt bulb. A five watt, twelve volt bulb costs 9.95 at Lowe's. The only difference in the bulbs is the base. I feel I am being ripped off.

Our family remodeled our kitchen and decided to purchase the then-new KitchenAid Superba series for our oven/stove, microwave, and refrigerator. These were the stainless steel models and were some of the more expensive offerings at the time. We had always heard how good KitchenAid products were, so we decided ton spend the extra money for the reputation. We purchased the units in 2007.

A few months after ownership, our microwave started to fail. The LCD screen started to go haywire, and eventually became useless so we could not operate the unit. As we were under warranty, we had a service tech come out to repair it. The tech said the circuit board had gone bad. He replaced it and it worked. But shortly after the microwave exhibited similar problems. So we had a tech come out and once again replace the board. So far the board has been fine, but we noticed later that some of the more advanced cooking features didn't work. We can't tell if this was always the case when purchased, or if due to the repairs.

Our stove/oven has had issues with the rotary knobs. We found them easy to come loose from the internal mounts. One of our knobs has become loose to the point won't allow us to turn one of the stove burners on. This unfortunately happened outside the one-year warranty. Our side-by-side Superba refrigerator has been the worst of all the appliances though. The ice maker has been a nightmare. It has stopped making ice and it seems the sensor board has failed. The water dispenser spout has a chronic leaking problem. And finally the refrigerator has stopped working all together....there is power but it no longer is cold.

I will call KitchenAid tomorrow to see if we have any options. But after reading these other stories, I can't help but think we just bought bad products. We have spent a lot of time troubleshooting these products as well as dealing with repairs. Now that we have no warranty left, we are dealing with trying to decide what we need to do.

Hopefully KitchenAid will help. But if not, we have learned a hard lesson and lost a lot of money on the refrigerator, and question the reliability of our other KitchenAid Superba products.

New wall oven door shattered. Glass blew up all over, glass flew 20 feet. This was after 2 hrs of first self clean cycle. I have had it for 2 weeks! This has caused my dog going to the vet with glass in paw, scratched cabinets and stainless steel of oven itself. This could have killed or maim a child!

I purchased a KIitchenaid built-in convection oven/microwave and a SXS counter depth fridge (1/29/09) from a store in Kelowna, BC. They were sold to me as new. The store has since gone out of business. When I contacted Kitchenaid (3/31/10) to repair my oven/microwave combo, as there is a error code on my microwave (F6EO). I talked to Tammy and explained my situation. She then contacted her supervisor and assured me that under warranty, they would repair and replace all parts.

The repairman came out (4/13/10) and then called to tell me that Kitchenaid would not cover anything. I called Kitchenaid (4/14/10) to find out what was going on and they tell me that they will not cover any repairs, due to the fact that the store I bought from was not an authorized dealer. Is this what they call buyer beware? So, I now have a $4000 oven/micro that is going to cost me at least $1000 to repair (according to the repairman) and a SXS counter depth fridge that if it breaks down, I also have to cover all costs. Do I have a leg to stand on? Very frustrating as all my appliances are Kitchenaid. Took me 30 years to do redos on my kitchen and it looks beautiful, just can't use my oven/micro. So much for stepping up to the plate and buying expensive appliances.

The first time I used my self-cleaning oven, the doors locked and I have to have the whole thermostat board replaced. Yesterday, I cleaned the upper oven, and now, the oven won't heat up. I have a KitchenAid refrigerator that I have had to repair once, a dishwasher that has been repaired once and now, my oven, twice. I will never buy a KitchenAid again. I have owned my appliances for a little over two years and have spent approximately $1,000 on repairs.

Used self cleaning feature after warranty; not sure why we did not use before first year; door is now locked and oven panel does not work. I hope this is not the first of many calls. After reading the web, they have issues they are avoiding. My model is KGSS907SSS01. So far, just the first service call plus time off of work.

My KitchenAid oven (model KEBS107SSS02) also quit working after running the self-cleaning cycle. This oven is 1 year and 9 months old, so its out of warranty. I decided to use the online chat feature to complain to KitchenAid, so I would have a copy of the call for future reference. When I said that I had seen on the internet (Thanks to this site.) that this failure seems to be a problem with KitchenAid ovens, the customer service rep said that although she couldn't comment on that, KitchenAid would give me a one-time courtesy repair at no cost to me.

The repair tech came out the next day! He has to order the part, so I have no oven for 2 weeks. But once he repairs the part, the repair has a 90-day warranty. You can believe that I will have the cleanest oven around, since I plan to clean the oven during this warranty period!

I have a KitchenAid built-in electric convection oven (Model # KEMC307). It has performed improperly for 5 years and I have repeatedly called KitchenAid to ask for assistance. They have offered no help. The problem is that the oven shuts off after a certain amount of time during the baking cycle. This is unpredictable, but it always occurs when baking something for over an hour. This is usually for a holiday meal, like Christmas or Easter. The turkey at Christmas took over 10 hours to bake, the ham at Easter took over 5 hours. This is so frustrating and it is an expensive oven. What can be done?

I recently purchased a thermometer that hangs from the interior oven rack. I took it out of the package and hung it on the rack when my oven was heated up and ready for my food I was putting in it. It turned out that the thermometer was faulty. I was trying to see if my oven was heated somewhat accurate, it turns out this gadget did not work. I'm disappointed in Kitchen Aid. Being newlyweds, my husband and I are hesitant to purchase any more of your products on our list of items we need for our home.

KitchenAid replaced our first oven (KEBC107KSS05) for defective workmanship on the inside coating which was coming off when cleaning. The new oven (KEBS107SSS) is 15 months old, out of warranty but with an extended contract, and it has developed a white plastic-like substance on the bottom after cleaning. We can not remove the staining without removing the blue finish. The repair and company are calling it cosmetic and refuse to provide a solution. We paid $2500 for the oven and it looks terrible with minimal use. We are very mobile and cook at home only for the holidays. If we want our relatively new oven to look its age, we have to buy another. It will not come clean.

I also have the KitchenAid double oven that shuts down after using the self cleaning feature. It locked up, and I have to get a repairman out. When I called KitchenAid, they didn't give me any satisfaction, saying my oven was out of warranty. How ridiculous to have this cleaning option that you pay extra for if it damages the oven! Why isn't KitchenAid recalling this? I will never buy any of their appliances again.

I will own a KitchenAid model number KGSA906PSS00 in June for 5 years. The first time I tried to clean the oven approximately one year after purchase, the control, membrane, and thermostat had to be replaced as the electronic system burnt out. The door locked, and the oven could not be used. I was apprehensive about using the self- lean feature, but I did use it about 3 more times until March 29, 2010 when the system broke down once again. What kind of product is KitchenAid producing?

KitchenAid was not responsive. I think the stove should be replaced. The A and E serviceman said it happens all the time. I have a limited warranty on parts that expires in June. I have already paid $400 once and now need to pay $400 again. The next time it occurs, my cost will be $800. Obviously, this product is a lemon, and KitchenAid should replace it.

The cost of replacing the range I now have is about $2200 which does not include an extended 10-year warranty for $300. The salesman said that would insure that each time the self-cleaning feature self destructs, I would be protected. Shouldn't KitchenAid produce a product that works?

I purchased the oven in 2001. I used the oven's Self Cleaning Feature 2 times. Now the oven shows P1 F1. When I called repair man, he laughed because he told me using this feature fries the electrical computer components on the oven. Now that's $600 in repairs. There already is a class action suit filed in CA, nothing in TX yet. I'm furious that using a feature on the oven would damage it to that extent. I will never buy KitchenAid/ Whirlpool again.

I've had my stove/oven for 5 years and have had the repair man out four times. Each time I tried to clean the oven and the oven quits. Two days before Thanksgiving and there's no oven--stinks. It locks completely up and the repair man says I need a complete control board each time. This isn't right. How do you feed 20 people Thanksgiving dinner with no oven?

We have a KitchenAid oven, 1 1/2 years old. I used the self cleaning cycle for the first time. Halfway through the cycle, the glass on the inside shattered. Glass shot through the vent onto the floor. Also, the glass gouged the inside of the oven so bare metal shows. I contacted KitchenAid and have ask for an exchange, but it was denied.

This problem has existed in their product with other consumers. I believe the stories are on your website. This is a dangerous situation. There should be a recall issued for this product. If I do not get satisfaction, I plan to file a claim in small claims court.

We bought the KitchenAid oven, which was top of the line, and within months the entire oven locked up and was unusable. A&E Repair came out to look at it since we had purchased the extended warranty from Lowe's and told us that we cannot use this function. I said that was ridiculous and that I had paid for that aspect of the oven to function properly.

We are now on our 7th repair and no one will replace the oven or cover it under the lemon law even though this has been an issue since day 1! I have to pay someone to clean the oven and now that I am pregnant with twins, I can't be anywhere near the chemicals when this is done.

I have a Kitchenaid Superba stainless steel double wall oven. When the warranty was up, I purchased a service contract through A+E. In March of 2009, the bottom door would not close completely. I had a service come to fix the problem on numerous occasions. They have changed the hinges numerous times and the receivers. They have repaired the same problem on the following dates: 3/25/2009; 6/17/2009; 7/15/2009; 9/19/2009; 12/28/2009; 1/13/2010 and they came again on 2/25/2010 telling me that they will replace the hinges once again. The unit is approximately 10 years old but at what point do I have any recourse as a A+E technician has been to my home at least 7 times to fix the same problem? Due to this continual problem, the bottom oven door does not stay shut and the over door has to be taped closed.

We took delivery of Kitchenaid range Model KGSS907SSS01 in January of 2009. We tried the self-cleaning function on the oven in late autumn the same year and, as many who have posted have experiences, the thermistor blew rendering the entire oven unusable with a locked door. We purchased an extended warranty through Kitchenaid before the original warranty ran out. So far A&E repair has been out four times and each time the intended repair lasted exactly zero minutes after trying the self-clean function.

Now after pulling the oven in and out and so on, the range is starting to look a little worn and scratched. I emailed customer service at Kitchenaid and they replied that they were very sorry for my disappointing experience with their product. They assured me that they do everything to assure the highest quality. Then they invited me to contact them again if they could be of further assistance. Kitchenaid puts the "cus" in customer service. They grossly damaged their reputation, destroyed any chance that we would ever buy another Kitchenaid product and sank to a new low in service. I figure Kitchenaid will be relocated to China in the next few years.

I had purchased a stainless steel dishwasher, micro oven and convection range which cost me about $5,000.00 for everything. The first day I got the oven, I went to turn the oven on and temp probe error appeared. I called KitchenAid and explained the problem and I asked I just received it today that I want a functioning unit. They stated I need to work off the warranty, unacceptable to me. I had to wait 2 weeks for A&E to come out and then another 6 days for the part.

Today Feb 22, 2010, I did run a self clean mode and the screen showed when it starts then ends then it went blank and the oven door remained locked even after the cleaning. I called again to explain the new problem. They said my parts warranty ran out and I needed to call A&E myself to get a diagnosis. I told them the latch and control panel seem not to be communicating or the latch is broke. How could they build appliances and have so many problems when we are paying top dollar? I'm very disappointed.

We bought a KitchenAid "Superba" about 2006. After numerous complaints about fan noise and the repair technician finding broken glass inside the walls of the oven, the dealer replaced the oven. This was after nearly two years. The new oven rapidly developed the same problems as the original. The fan was noisy and then the self-clean stopped working because an overheat sensor shut it down. The sensor was replaced only to fail on the next cleaning. Further, the oven produces moisture that often leaks out of the oven and onto the kitchen floor.

This is the worst product, although not cheap, that we have ever bought. We are tired of trying to get any redress from KitchenAid or the dealer. It is a lost cause. We are going to eat the cost of the oven and shop for a replacement.

I bought my kitchenAid Stove about 7 months ago. I do not use my oven much and was on a cleaning spree and decided to try the self clean option (while I was in the mood) not long into the self clean (which started at 10:47 and said It would be finished at 2:17 in the afternoon), the digital screen went absolutely blank. I didn't know what to do not being able to shut it off (because of no screen). I figured it would automatically shut everything else off (self clean option) but it did not! I was scared. I have two young children at home and was not sure what the result was going to be, so I called my husband. He suggested we wait to see what happens. It ended up shutting down and cooling off shortly after 2 but unfortunately the oven door is stuck locked and I refused to try anything in the fear of something unpredictable happening much like this incident! They need to recall this product before somebody gets seriously injured!

I, like so many others, tried to use my self cleaning on my double-oven electric KitchenAid oven. After the cleaning cycle was over, the door is locked, and the display is blank. The repairman says this is a very common problem and suggested we not use the self-cleaning feature. The cost to repair the oven is approximately $200.

We built a new house in 2006 and bought new KitchenAid appliances, the stove model KGSA906. As we do not use the oven very often, the first time we did it did not work. It would not heat up and it displayed a probe error message. It then took almost a year to get the repair man out to fix it, and shortly after that it happened again. They changed the main board and the probe and it did not last very long. The oven does not work again and now the warranty is over. So hear I am to complain. Something needs to be done about this inferior product. I will be calling the furniture store and then KtichenAid again and the BBB and see if anything can be done. Short of that, what good is stove that does not work? I think I will take it back to the store that we bought all our furniture from and leave it at there at front door.

I have had the same problem, like everyone else, when I went to the self-clean process. The fuse blew, locking the door and rendering the oven useless. I have an extended warranty with Best Buy and they have been absolutely wonderful in coming out and replacing the fuse. They also said that they would replace the stove under the lemon law, except that now, they prorated the cost of the stove. In order for me to get one similar, I would have to dish out a lot of money.

Of course, I would not get another KitchenAid, but I don't have the money right now to purchase another stove. KitchenAid should stand by their product, which from what I have read so far, they haven't done. Thank goodness, Best Buy was there to help. The cost of the extended warranty was money well spent! It's going to cost me more money to purchase another stove. We had our cabinets installed to fit this stove thinking it would be many years before it would ever have to be replaced. Now, it will be hard to find a comparable stove to fit.

KitchenAid built-in wall oven model KEBC107KSS quit working after the self-cleaning cycle was used. This is the second time I have had it repaired and I am afraid I am throwing good money after bad. There are thousands of complaints from other owners on the internet. What do I do now? Fix it again and not use the self cleaning (this is not an acceptable option), take my losses and buy another brand (do the Japanese make ovens?) or try to sue KitchenAid? Please help me, I am very unhappy.

I have a Kitchen Aid oven. The self cleaning feature never works. The oven door is locked up, making the oven unusable. I am tired of having the repairman out to unlock the door, just so I can cook. Also, the oven door has bad hinges. There should be a recall on these ovens. What does Kitchen Aid say about all of these numerous complaints? It is a terrible product. It looks nice, but does not function as it should. There is no reason why the oven should lock, and never unlock again.

I found a free and easy solution to the KitchenAid oven blowing a fuse during the self-cleaning phase. Simply pull the range out from the wall while you clean it! This should work for all free standing and built-in ranges, but not on wall mounted ovens. I hope this helps somebody else avoid the frustration and inconvenience I was subjected to for almost a month!

I bought a KitchenAid double wall oven in January of 2009. The model number is KEB527SSSo2. The only reason I bought this brand was because they were the only ones that made the smaller model that would fit in the same space as my old Thermador. About a month after using it, I was broiling something in the upper oven when the glass panel on the door exploded. There were shards of glass both in the oven and on the floor around it. I called PC Richard, the place I bought it, and they gave me a hard time for about a month. First, they wanted to just replace the glass and wanted me to reach in and clean out the broken glass. Then they wanted to replace the door. I felt I didn't want a repaired oven when I had just bought a new one.

So I did some research and found that it was so new and under warranty they had to replace it, under the law. They claimed never to have heard of that law so I threatened a lawsuit. Two hours later, I got a call saying they would replace it. This all took several weeks. I finally got a new oven which doesn't work either. The bottom oven turns itself off during use. When I go to take out a supposedly cooked item, it's still cold. The top broiler gets so hot if you use the full setting that the food catches fire. I learned to set it no higher than 400 degrees.

One repairman came, said I was using the buttons in the wrong order and left. I finally got another repairman who said he needed to replace the top electronic part of the oven. Since this new oven is still under warranty, it shouldn't cost me anything. But the annoyance, the inconvenience and the danger of having an exploding oven is unacceptable.

My husband and I build a new home and purchased all KitchenAid appliances for the kitchen, including a range and a wall oven, model KEBK101SSS02 in August 09. A shocking amount of heat comes out the front of both the range and wall oven, but the wall oven blasts an unacceptable and dangerous amount of heat. Both Metro Appliances and KitchenAid have sent out techs. The tech sent from KitchenAid had a heat meter that calculated the heat from 6 feet away, that is behind my cabinet and granite island at 180 degrees after 15 minutes, with the oven set at 400 degrees.

When I attempted to use both ovens cooking on a Thanksgiving dinner, we were driven out of the kitchen. I have grandchildren that are toddlers and feared they would be scorched being even 6 feet from this wall oven. The range clocked in at about 120 after 20 minutes and although not good, was at least not an immediate danger. The techs told me the industry has no standard for heat dispersed from an oven. What recourse do I have? Others mentioned this on your site and seemed to get no satisfaction, other then saying they would never buy KitchenAid again. I do like their refrigerator and dishwasher.

We have an approximately 5-year old KitchenAid Superba convection oven, and the glass backsplash suddenly exploded while boiling water on the range. Backsplash completely shattered. I received a minor burn on my arm when I dropped a plastic utensil into the pan of boiling water when the glass exploded.

I too, like many others, had the KitchenAid self cleaning oven become disabled after using the self cleaning function the first time. Just like the others, the electronics fried and the door is permanently locked. Unfortunately, I did not use this function until the warranty had expired and, had I known about this potential issue, I would not have used the self cleaning function. Upon researching this issue it has become apparent it has been a design flaw for many years and KitchenAid should have warned of this potential problem. I don't what is being done but KitchenAid does not appear to stand by their products. I will never buy a KitchenAid product again.

Our Kitchen Aid Electric Oven (KESC307BWH6) came with house when we bought it in 2000. It is approximately 13 years old. The oven door hinges failed, approximately 1 year apart. I purchased replacement hinges through Sears parts, and replaced them myself. I had to disassemble the oven door, but had diagram. The attachment holes lined up properly, and door reassembled easily. New hinges do not allow the oven door to close completely. It appears that the mounting arms that mount the door to the oven body, are very slightly shorter than the original, causing the door to remain open, approximately 3/4 inch at the top, and allowing heat to escape. The door can be held closed.

Examining the spacing between the door and the oven body, the slot narrows down at the bottom, instead of being parallel all the way down. This is what leads me to believe the replacement part is not the same as the original. Queries to Whirlpool only result in suggestion to arrange a service call. The hinges cost over $100 each, and I would expect them to be correct for the model or, if shimming or adjustment is needed, provide some instructions with the new parts. Its a shame, since Kitchen Aid was a top brand back in the day, but since Whirlpool got hold of the brand, the products are now pure junk. After spending over $200 just for replacement parts, the oven door will not close completely, and we currently hold it shut with a stick propped under the handle.

I bought a KitchenAid Architect Series II electric convection oven from Sears on Dec 26, 2008 and had it installed on Jan 15, 2009. I used the "self cleaning" function for the first time on Monday, Dec 21, 2009 and the oven turned off and wouldn't unlock and the control panel went dark. I contacted the repair service contracted to Sears and they set up a service appointment on Dec 22. The repair lady ordered a fuse and set up another service to install it today, Jan 2. Luckily, the part arrived today!

I discussed the 47 pages of complaints about this problem with this oven with her and she didn't seem to give it any merit. She pretty much insisted this would be a one shot problem. Since my oven was still dirty and the warranty is almost up, I put the oven back on "self cleaning" before she left and it made it through about 3 hrs of the 3.5 hr cleaning cycle before shutting off and going black again. They can't schedule another service call until she closes out her notes on this one. I have now been without an oven for two weeks and probably have at least 2 more weeks to go, at a minimum. And if all she does is install another fuse, it will be another 2 weeks. I might bake something before cleaning it again, though!

This problem with this make/model oven has been ongoing since 2006 according to the complaints on this web site. I think KitchenAid should do something to solve it before selling any more ovens and should send out a recall notice to fix all of the ones they already sold. It was a good thing for me that I finally made a mess and decided to clean it before my warranty ran out. That was close!

I have a gas range that is almost 5 years old. I used the self cleaner today, and after about 1 1/2 hours, power was lost to the oven and the door is locked. I called KA, and they may cover the parts but not the labor for a tech to come out. There are thousands of complaints for this. They need to do a recall.

Thirteen months ago our kitchen was remodeled. We installed the kitchenaid double oven. Was pre heating the lower oven to 300 degrees while preparing Christmas cookies. I was standing next to the oven when I heard a loud explosion. The glass in the oven door had exploded all over my kitchen!!! It was only heated to 172 degrees!!! WHAT IN THE WORLD HAPPENED???!!!! I have never experienced anything like this before in all of my years of cooking.

While using the self-cleaning setting on the KitchenAid Proline dual fuel range, model #KDRP407, the breaker tripped. After resetting the breaker the display remained blank and the door was locked. Upon investigating this issue on the internet, it appears this is an continuous problem. After reading all of the complaints about the range's self-cleaning issues, I'm suprised that KitchenAid has not at least found a correction to the problem or contacted the owners to prevent them from damaging the units. Sounds like a lawsuit in the making........I'm in!

7 months ago we purchased a Kitchenaid double oven. One night we ran the self cleaning and after 1.5 hours the glass door blew into small pieces. Shattered all over our kitchen. Thank God we were home to quickly turn off the self cleaning. We have a two and half year old who could have been hit with shattered glass. I wish a law firm would file a class action against Kitchenaid.

In talking this issue with many friends I have found 7 people who have the same range with the same problem. An appliance company in Vancouver BC called Trail Appliance has it appears come up with a solution.....a larger capacity cooling fan....their solution appears to be working. I have passed this information on to Sears and have yet to get a response back. There should be a recall on this range.

I purchased a Kitchenaid range in 2006. Since I purchased it the oven has not worked correctly. It stops heating and eventually an error message of "LOST COMMUNICATIONS" appears. I bought the extended warranty thinking I would be covered. Well, Kitchenaid sends out repairmen alright, but the problem can not be fixed.

I have had over 30 service calls and you would think the warranty company would have replaced it under the lemon clause, but no. They keep stating it doesn't qualify, although the service rep. has told me he has never seen an account with as many service calls. I suspect the warranty company has some arrangement with the service company because no serviceman will declare it a lemon. One serviceman told me "we can't do that". It's a scam.

Anyway, I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT AGAIN. My regrigerator, which I also bought in 2006, just needed a new ice maker motor! Kitchenaid is supposed to be a superior product but I have had better experiences with lower priced brands. I purchased a $3000 oven I can not use.

In the less than 5 months since we purchased our "Classic Commercial Sytle Dual Fuel Convection Range" the service man has refused to correct the grossly inaccurate temperature reading (probably about 50 degrees out), the self clean function shut the entire oven down, and we waited about 6 weeks for repair, and the labels on the front panel have wiped off with soft cloth wiping down only.

In May of 2009, after using the self cleaning feature on my Kitchen Aid stove, my oven would not work. I called a service company associated with Kitchen Aid, Aptco Appliance Service. The serviceman determined that I needed the clock board replaced. He replaced the clock board on June 02,2009. On Dec 09,2009 my wife again put the oven on to self clean. She did not use the oven until Dec14,2009. When she tried to turn the oven on , we had the same problem as we had in May, 2009, no heat in the oven.

The first time we used our self cleaning oven, it overheated and blew the fuses and wiring. KitchenAid authorized repairman recommened we don't use the self cleaning function of the oven as this is a constant problem with these ovens.

Our Kitchenaid single oven model #KEBC177KSS0 has failed after running the self clean feature. We are advised the thermal fuse blew out due to the high temperatures during the cleaning cycle. Upon research on the internet I find thousands of people with similar Kitchenaid ovens having the same issue. I contacted Kitchenaid via email and they told me to contact one of their repair referrals and said they could do nothing for me. In my opinion there should be a recall or free modification to the unit as we can no longer use the self clean feature.

What kind of self-cleaning oven is Kitchen aid designing that can not be self-cleaned? There are at least 45 pages of similar complaints on the internet regarding self-cleaning Kitchen Aid ovens. Paying several hundred dollars to repair the oven. Then, I will not be able to use the self-clean feature of this oven in the future.

In Jan. '08 my wife and I remodeled our kitchen and selected a KitchenAid Double Oven, Model #KEBS277SBL00. On Nov. 27, 2009, we used the "self-cleaning" feature of the oven using the instructions contained withing the owner's manual which was provided by KitchenAid. After approx. 1 1/2 hrs. the oven began to spew smoke and an obnoxious odor. We turned the oven off and allowed it to cool. When we were able to open the door we discovered the glass door was totally opaque and uncleanable. We also came to realize that the paint within the oven cabinet had blistered to the point of being unrepairable and in fact dangerous.

KitchenAid sent their service technician to assess the damage and he told us the oven was unrepairable. He also told us that he has observed many of these problems as a result of using the self cleaning feature. As dangerous and regretable as this event was, it was exceeded only by KitchenAid's customer service department and their extended warranty insurance carrier's refusal to honor our extended warranty.

They had the unmitagated gall to inform us that we had, in fact, caused this problem ourselves because we "MIS-USED" the oven. We "MIS-USED" the oven by not cleaning the oven before we cleaned the oven. WHAT? We have an oven which is unusable and furniture permeated by a noxious odor.

KitchenAid, a respected trademark in this country for many, many years has, sadly, become an irresponsible, manufacturer of inferior products. Shame on them.

Bought a whole suite of appliances from Kitchenaid for a new house. Within one week, had to have the convection fan replaced on the top dual oven unit and its still noisey. Two beverage fridges that vibrate so loud it wakes me up at night and a pump replacement on a dishwasher. I should have researched more before buying. BUYER BEWARE OF ALL KITCHENAID PRODUCTS!

I bought a Kitchenaid gas cooktop approx. 5 years ago. In that time, the gratings have cracked 3 times due to the heat generated by the gas burners. This is clearly a defect and quite dangerous. Kitchenaid has denied it's a defect, but I've seen other complaints on the consumer affairs website. Kitchenaid did replace the gratings the first two times but will only provide a 50% discount going forward. The gratings are about $70 each but at this point if the gratings crack while cooking it could be dangerous. I would like Kitchenaid to replace the product or refund the money.

I gave up trying to get KitchenAid to repair/replace my built-in convection oven. They sent out some relatively incompetent repair persons twice but were unable to prevent the oven from shutting down whenever the self-clean feature was used. I bought a Frigidaire replacement and will not buy another KitchenAid product

I have a 30" slide in range/oven purchased in 2005, when using the self-cleaning oven feature the oven quits working, the door is locked permanently and it has required repair with long wait times for parts. Just last night I used it again, getting ready for the big Holiday cook-a-thon and now the repair person is saying after he replaced the thermostat control for the thrid time that there is a problem with how the door is sitting which is causing my self-cleaning problems, and is getting authorization to repair the door. At this point Kitchen Aide would be money ahead is they just replaced it.

I purchased a Kitchen Aid double oven with the blue enamel interior 1 year ago. After i owned it for 6 months I used the self cleaning feature and the paint cracked off in a few spots. Kitchen Aid quickly replaced the unit. I now used the new oven for about 6 months and the blue enamel turned whitish blue on the bottom. It looks awful for a relatively new oven. Are there better units in a 30 inch size?

I purchased a Kitchenaid built-in convection oven January 2007 (model # KEBC107KSS). Two years later (March 2009)I ran the self cleaning feauture. It shut off after about 2-1/2 hours which was 30 minutes less than programmed. The oven did not work after that. It cost $287 to replace a thermal switch. Yesterday (11-8-09) I ran the self cleaning cycle again and the same thing happened. This time I called the dealer where I purchased the oven. They contacted Kitchenaid and fortunately Kitchenaid has agreed to pay for the repair. Although I lucked out this time it seems that this is a very common problem and kitchenaid should recall these ovens.

45 pages of complaints against KitchenAid ranges and ovens! I was lead to believe by their Cust Serv Dept that my problems were all in my imagination.

A couple of years ago my husband and I purchased a model town home that was outfitted with top of the line products. My range is a dual fuel with convection oven. Although unused, the appliances were five years old when we bought the home. My problem is that the oven racks don't fit! The front inside measurement of the oven is 1/8 inch wider than it should be; the back measurement is 3/8 inch wider than it should be!! KitchenAid says that their recommended servicemen (whom I paid for) and I don't know how to measure. They have sold a new set of racks to me which naturally also fell to the bottom of the oven. (I returned them)

Needless to say, I will never purchase another KitchenAid appliance again. In fact, I will advise family and friends to avoid them -- the worst kind of advertising!

The inability to use my oven greatly increases my grocery bill. I have to purchase foods that can be prepared either on the stove top, or microwave. Plus the inconvience of not being able to cook for the Holidays. It is my house where the family gathers, because I cook! Now we have to eat elsewhere. Possibly at a restaurant? For a woman who cooks, and cooks well, this is not acceptable! Here I have a new and wonderful oven and am denied the use of it! OUCH! I want, and need to be able to cook for my family. Everyday!

I used the self cleaning oven feature for 3 1/2 hours as prescribed in the owners manual. The next morning, the oven was clean but the heat was still on around 200 degrees which caused the cooling fan to stay on continously. The only way to get the fan to stop was to turn off the breaker, we tried later to turn the power back on and the fan continued to stay on with a low heat. My oven is 8 years old, so it is out of warranty.

The control panel was replaced in February of this year for the second time (just before the 5 year warranty ran out). Now the display has disappeared completely, although the over still works if you press the buttons, though you can't see what you've set. Again the oven shut off last wee when I was cooking a turkey and wouldn't have known if I hadn't had a thermometer in the bird and realised it was taking too long to cook. I use a separate electronic thermometer because I have no confidence in the cooker.

Sears came out this weekend and tried to tell us that the control panel needed replacing (again) and it would be $700+ this time. The part is only under warranty for 3 months!

We are now going to have to buy another oven but will never buy Kitchenaid again. I am going to take this to the television consumer programs and show them this site and see if they can help.

Have not tried the self clean oven feature yet - after reading the comments am very worried to try it!

every time we clean are kitchen aid oven we have 2 call them 2 replace so element this will b the 4 time it happend. im hoping they will replace it we have spent 6,7711.85 at this store if this were u would you want it replaced they are supposed 2 call me 9 17 09 im hoping they will replace it and we could never get the mittle rack in because thats where the oven light hits the rack

In the morning, we came downstairs to find broken glass all over the kitchen. The interior glass panel had shattered inside the oven, but glass spilled out onto the floor. I hate to think what could have happened if someone had been standing nearby when the burning hot glass exploded and spilled out of the oven.

We will continue to pursue with Kitchen Aid. This is a very serious safety hazard that they need to recognize.

KitchenAid 27" wall oven model KEBC177KSSO installed in 2003. In July 2009, oven would not completely shut down after cleaning cycle - bottom unit remained on. Circuit breaker shut off to cool oven. When breaker turned back on, oven began heating again even though display said it was off. Oven was then turned on and allowed to heat and then shut off -- this time it worked. The next time oven was used, embers flew out of oven; food inside was not burned or overheated. Oven light then turned on by itself. I shut off the oven & then the circuit breaker in case it was an electrical problem. We waited and then turned circuit breaker back on. Oven display went out and the oven door locked with the food inside. When repair person came, we were told that the computer board had been fried from the heat of the cleaning cycle and would have to be replaced. KitchenAid will do nothing as it is out of warranty. This seems to be a dangerous situation if left unattended. Replacing the computer board does not solve the problem of it not being protected from the heat of the cleaning cycle and this may happen over and over again. I usually shut off the cleaning cycle at 2 hours, so this may be why my oven lasted as long as it did.

In July 2005 we purchased a Kitchen Aid Gas Stove, Model #KGSA906PSS. I bought this stove because of the Kitchen Aid name.

In June 2009 my oven would just turn off for no reason, but the digital read out for the temperature for the over would read 350 degrees and/or if I changed the temperature, say from 400 to 350 degrees, the stove wouldn't continue to cook. The stove again needed service to correct the problem.

On Saturday, 10/3/09 I again used the self-cleaning feature & the stove shut off mid-cycle with the door locked. The knobs for the stove top were so hot you couldn't touch them. The exposed sides of the stove top (the stove slides inbetween my cabinets) were also too hot too touch for hours afterward. The digital pad is dead. I have an extended warranty so I called for service on 10/3. They'll be here Tursday, 10/8!

I checked this webiste to see if Kitchen Aid had a recall on their stoves becuase the stove I have is not only defective, but now I'm concerned about a fire hazard when using the self-clean feature once its fixed again.

Kitchen Aid use to be the top of the line manufacturer, but I'd never buy another one after my experience with this product.

About two years ago we purchased a Kitchenaid KEBS107SSS00 single electric wall oven. This oven has functioned acceptably until a recent problem. A few weeks ago, I tried to use the self clean cycle for the first time. I started the cycle, and left the kitchen. When I returned a few hours later, the inner glass of the oven door had shattered. Hot shards of glass had spilled onto our hardwood floor causing multiple burn marks.

On studying the oven design I see that there is a significant difference between this and other ovens. The glass in this oven extends beyond the oven seal at the bottom of the door. This means that if the glass breaks, it is free to fall out of the oven. Once this process starts, the initial loss of glass creates a gap that allows more and hotter glass to fall out. Other ovens are designed so that if the inner glass breaks, it is contained within the oven.

I have learned that the glass in the oven was likely at about 800F when it failed during the self clean cycle. The ignition point for paper is 450F. So any hot glass that escapes the oven has a potential to ignite nearby combustibles, such as a rug or paper in a trash can. My opinion is that this is a fire hazard. Kitchenaid agrees that glass sometimes breaks, but won't connect the dots to conclude that (unlike other oven designs) a glass breakage in this oven could set somebody's house on fire.

We own a top of the line kitchenaid oven/stove that is only a few years old. It has begun to completely shut off when i cook anything (in the oven OR the stove) for more then an hour or so. At some random point (hours later), it then turns back on and the screen reads PF (power failure). I have tried to trip the breaker with no luck. When it turns itself off the touchpad does not work and even the digital clock is blank on the oven, but the gas stove is still functional. I contacted Kitchenaid after reading on this site that there are a significant number of other people with the same issues. I thought they were maybe issuing a recall? No such luck. I was told that my appliance is out of it's one year warranty period and I should take it to an authorized repairman with any issues. That is unacceptable for a top of the line appliance, in my opinion. How does one bake for a family of four as well as entertain guests as we enjoy doing with an oven that turns itself off sporadically?

Sears is coming out tomorrow and I have a feeling I'm going to have to replace the computer. I am very dissapointed with this stove. I will see but this will probably cost over 500 dollars.

Kitchenaid range, architects model, delivered december 2005.Stove installed with the logo upside down. whole door was replaced. Switches on double burners faulty. One does not work at all, other two work occasionally. Burners turn on at the slightest touch. Oven panel replaced. Have called the company repeatedly, have tried to buy parts thru repair services, parts stores, and on the web. company site states that switches will be available 2022. When the burners do work, they will turn off when I stop watching them.Concern: if we do get the parts, they will most likely be faulty. It's time for a class action suit. Is anything being done about this, or is this site a scam and you are really part of the company???

Walloven KEBC177KS Serial XT4909585 SS 27". Purchased wall oven in February 2007 and my first cleaning was in May 2008 and subsequently my oven wouold not work. Reported it to the Brick (jcawley) and to kitchenaid Whirllpool and received no reply from either. I did obtain the phone number of the Brick's repair service and called them and the technician knew exactly what the problem was and ordered what he described as a new thermostat. He explained that when the oven is cleaned, the temperature does not cool down and blows the thermostat. He suggested I buy the extended warranty and so I requested it and was refused. Had thermostat replaced at no charge.

Once again, cleaned my oven in August 2009, and same problem. Notifed the Brick and Kitchenaid once again, no reply. Called the service technician and am waiting to hear back. Have sent copy of problem to P. Brar, Manager of The Brick.

Also, I have two friends with same oven and they are afraid to clean them. It is unbelievable that you can pay approx $2000 for an oven you can't safely celan. Any help would be very much appreciated.

I received a call from Whirlpool's Exec Office today and they are paying for parts and labor. Whirlpool has agreed to pay for parts and labor ($215). I wrote a letter to the President back on Aug 18 and they called today (9/2) - the day the serviceman is scheduled to replace the part. I thought it should be noted as follow-up to my issue.

(Built-In oven Model KEBC171 I've had this oven for 1.5 years and tried to run a cleaning cycle for the first time tonight. The oven is now inoperable. Not a surprise if you google it as this seems to be a known defect that KA is doing nothing about. I find this completely unacceptable and cannot believe they are getting away with this.)

The thermostat, fans and control boards have been replaced numerous times with the same result.

KitchenAid has offered me $150 off a new range! I paid about $1500 for this one and one compatible with what I have is over $2000 now. They told me to refer to the extended warranty for anything further.

The warranty I have through Hawthorne (ABC Extended Service) just keeps sending out repair people to do the same things over and over. Last person I spoke with in ABC warranty told me to heat the oven, then turn it off and put a pan of ammonia in the oven and then let it soak!!! Wonder if my oven would blow up? I bought self-cleaning so I don't have to smell all those cleaners that bother my allergies and asthma and then I have them tell me to stick ammonia in the oven? Crazy~

I also have problems with the grate and burner covers with the peeling and bubbling of the paint. I have replaced them once.

I barely use the oven because I can't clean it. I instead use a counter-top convection oven. If you look in my oven you can tell it's hardly been used because it surely has not gotten through a cleaning cycle yet.

Dont think I should have to crank the heat that high but its the only way it will cook its now four years old. Should have complained sooner but I was told it was fine now I hear there have other issues with the thermostat.

When I called Kitchenaid they were going to send out another part but not pay for the labor to install it even though this was the 3rd panel to be installed. We had to pay 3 times for the labor and take time off from work to wait for repair. Kitchenaid should just recall thIs product since it does not work properly.

I just cleaned my oven this weekend and now it will not heat up. This is the 2nd time I have had to replace my thermostat in the oven. Each time I clean the oven, the thermostat over heats and the oven will not work. At first, I thought it was just an issue with my oven. Now, I see it is an issue with Kitchenaid ovens.My local repairman said the thermostat is in a bad location in the oven. Since it is obvious that this is an issue with this oven, why won't Kitchenaid recall the oven and give us an appropriate solution. I cannot continue to pay a repairman to fix it. Why have and pay for a self-cleaning oven if you can't use that feature?

Purchased Kitchen Aid Gas Range model KGSS907SSS. Once installed, hooked up and plugged in, error code came up saying door locked. Tech had to come out and replace door part. Now valve has blown and no gas getting to unit. 2nd call and we haven't even used it yet. We're trying to return.

Self-cleaning function kills oven. We have a KitchenAid wall oven that was purchased in 2004 model #KEBC107KSS03. We have two ovens so we do not use it everytime we cook and out of the 5 years it was only used no more than 3 years due to the fact the home was vacant for 2 of the years. We bought a home warranty with the house a little over a year ago. We used the oven for a couple of months and then used the self-cleaning function.

It cleaned wonderfully, however when we went to cook in it the next time it did not heat up. We called our home warranty, they came out, said that this was a known defect, they ordered and installed the corrective parts and said it will not be a problem again. The oven worked again. Well needless to say we did use the self-cleaning function again until 1 year later. Guess what? Same problem, now no warranty. For a second time this oven is not working because of the self-cleaning function. We are stuck with a non-working oven again.

I purchased a KitchAid gas range in 5-2005. I ran the self cleaning option last week and the oven door will not open, the panel does not work. Completely inoperable. I found all the complaints about KitchenAid's ranges doig this and all the company has to say is, we only have 2% complaints on our products. They are shipping me the thermostat at 50% off but I would never buy another KitchenAid product again. It should be a recall but it seems to be their "call".

PF appeared on range control. In attempting to reset my time on my electric range it would not reset and an E1 F1 appeared.

I called the 1-800-422-1230 phone number listed in my Use and Care Guide manual, speaking to Angie concerning my range problem. KERC500HWH3 & s# 1ml2112481 was provided. I explained son was an electrician could he install this part or did I need to call a repairman. She advised me the part needed was $345.00, but she could send a repair part @ 50 % off with a $12.10 shipping charge and $18.99 sales tax charge for a total of $203.96. And yes the part could be installed by my son. The part would come within seven to ten days by Fed. Ex. Order # 1513496055.

The part was received on August 11, 2009 by mail and too large for my style Kitchen Aid Range. My son called, the same day part was received. He spoke to Kaylie and reviewed Model and S# of range along with received computerized part being too large for oven control opening. (10.5 inch horizontal & 3.5 vertical opening) He asked if correct computer controlled part was available. Kalie said this was not a problem and would send the correct part along with a label to return oversized controls. Again a 50% off the price was offered and the total would by $92.24 my son put on his credit card.

Order #1513548229.

On Monday August 17, 2009 the part was delivered. Upon opening it was found to be the outside cover for the non functional computer oven controls!

Once again I contacted Kitchen Aids same phone number 1-800-422-1230 and after reviewing above was told there is no refund on electronic parts shipped out and she didnt care what other had stated. In asking to speak to a supervisor I was told I had reached the sales department and she again told me there would be no refund! Again I asked to speak to a supervisor and was told she was authorized to speak to me! I was then transferred to another line and spoke to an Ashleyaddressed concerns again and asked if she could address this matter. At this time she told me computer system was down and she was unable to help. I asked once more to speak to a supervisor and was told my refund question went to some panel who would decide if a refund should or could be issued! How did Ashley know this if her computer was down? When I asked her if there was anything I could do she abruptly told me I could call back in an hour.

Kitchen Aid has $296.20 of our money. We have two (2) parts which we cannot use.

I am filing a grievance with the Better Business Bureau and will contest the payments on my credit card.

We have a Kitchen Aid Superba double oven as installed by the builder in 2006. Came home to find the power off in our neighborhood. Power came back on and tried to turn on the oven to preheat, but noticed that the self-clean oven latch was in the lock position. I was still able to open the door as it had not latched onto the door, however, I cannot use the oven, get the latch to retract itself, or get the oven lights to turn off. Called Kitchen Aid in the hopes that it would still be under warranty only for them to tell me it's not (big surprise!) but that they can refer me to a repairman in my area. After searching the internet for a possible solution it appears I'm not the only one with this problem. Please lawyers look into this situation as Kitchen Aid is refusing to do anything about what sounds like a defective product.

Our gas range(kgsa906pss00) oven shuts off while in operation.Error message comes up and operation completely stops.I've had a service tech out three times(the second time he replaced the keypad and electronic board.Still had same problem.The third visit tech lubricated some conections to the board.Now oven still has same problem-doesn't work!

Each tech visit was under direction of a Kitchenaid tech via phone.When I just called Kitchenaid they told me the only thing they could do was send out another repairman at my expense and replace any defective parts-when I explained that this was done 3 times, they just repeated the same thing again.Basically they will replace the parts until the warranty is up then your on your own-either buy another range or buy an extended warranty.

Why would you want an extended warranty for something that can't be fixed!Oh they also offered 15% off if I bought another range!AM I SCREWED?

I'm trying to write a letter to KitchenAid with a copy to go to the CEO. However, it appears they have made it pretty impossible for me (at least) to find an address for the MAIN administration.

We live in a parsonage house (a clergy benefit for service to a house of worship) which was empty for 3 years and had been remodeled 2 years prior. We had no problems with the oven for the first 18 months (age of oven: approx. 7 years)and then the lower oven door began to pull away from the oven. Eventually the oven wouldn't run because the 'close door' message would come on.

On 12/01/08 we had an appointment with a KitchenAid sponsored service man from A&E Factory Service. He ordered the replacement part, the computer touch key pad. We paid $150 for the service repairman to do the installation. The touch key pad was under warranty so we did not have to pay for it.

On 8/1/09 and we got the same error message. The oven wasn't even turned on at the time. I found a suggestion on a website to turn off the power to the stove for a few minutes and then turn it on again. The message and the alarm sound stopped.

The following is copied from their reply:

"At KitchenAid, we know how disappointing it is when any appliance does not live up to our quality expectations. Unfortunately, there are no provisions in place for allowing a product exchange or an upgrade for any reason unless the appliance has an inherent defect that cannot be repaired. Our warranty states we will repair the unit, if the unit is repairable. When an appliance can no longer be repaired to do the job in which it was designed to do, then and only then can we review your request for buyback consideration. There is no certain amount of times a unit is repaired before it can be replaced. As a result, we regret to inform you that your request for a buyback was denied."

Purchased the Kitchenaid Gas Range KGSS907 7 months ago. Used the self cleaning cycle for the first time last night. The oven keypad went dead and the door remains locked. Appareently a huge probem with these ranges - DO NOT BUY ONE...

We had the key pad on our gas range Model # KGSA906PSS00 repaired yesterday as it was covered under warantee (about 3 years old). The repair serviceman said the electronic control panel had gotten wet at some time and he replaced it and we did pay for his time and labor, but the part was covered.

Ironically enough, last night our microwave # KHMS155LSS-3 started up on its own and went to 'pan heat' mode for 2:59 minutes and luckily we were here because it got quite hot! Even though we unplugged the microwave, as soon as we reset it did this again, and again! This seems to be a fire hazard and we will have to plug and unplug the microwave if we want to use it (plug is in an upper cabinet and not convenient).

Oh, well, I cannot believe two Kitchen Aid products malfunctioned within two or three days of one another. The repair serviceman will be back this week! We had several other Kitchen Aid products in the past and this is the first time we've had problems. I think I will stick to Kitchen Aid dishwashers and go with a different range and microwave next time.

Built-In oven Model KEBC171 I've had this oven for 1.5 years and tried to run a cleaning cycle for the first time tonight. The oven is now inoperable. Not a surprise if you google it as this seems to be a known defect that KA is doing nothing about. I find this completely unacceptable and cannot believe they are getting away with this.

I'm out of luck. This after having to replace the ice maker on their fridge after two years. I'm infuriated with the poor quality of Kitchen Aid products and customer service personelle. $192 repair charge

I will never buy anything Kitchenaid again. I thought I was upgrading when I decideed on all kitchenaid appliances in our new house. In 2 yrs the dishwasher hass gone out (elec. problem) twice, the refridgerator went out for awhile, now the oven. Like everyone else I used the self cleaning oven for the first time and now the electrical is not working, the door is stuck in the closed position. I just called and spoke to a rude person at Kitchenaid telling her they should pay for this since it is obviously a defect and she said they would not and of course acted like she had never even heard this compliant before. I told her to go online and she will see plenty. I don't know what to do next but I am not through with them. They need to pay for this defect and have recall. This sounds like it could be a fire hazard. What can we do?

My Kitchen Aid double oven has failed twice when using the cleaning cycle. I avoided using the cycle after the first cleaning (which cost me $150 to repair as it was the thermal fuse). Four years later I decided to use the cleaning cycle again - same thing. Oven does not work now. I have seen hundreds of complaints on the same item and called customer service who said it was not a recalled oven and they were not responsible for this failure. She even said that the life of the oven was over at 12 years!!! Amazing!!!

We remodeled our kitchen in 2006 and installed a Kitchen Aide Double Wall Oven KEBC207KSS. I have self-cleaned the lower oven twice and both times after cleaning, the oven will not heat. Fortunately, this appliance is still under warranty, but it is obvious from the other complaints that Kitchen Aide will not remedy the problem by recalling the appliance. I will never purchase another appliance from Kitchen Aide again. Fortunately, the upper oven continues to heat after heating.

Purchased a "commercial line "Kitchenaid oven in 2006. The electronic board kept going out. 4 times. Power burner would not light correctly, ignitor went out twice and generally the oven has been out of service practically as much as it was in service.

I was told two different times that the oven would be replaced if it happened again. When it finally looked as though they were going to hold to their word, they sent another replacement part (2 weeks after the initial service call) I have been without my oven for 4 weeks at this point. I called Whirlpool and was transferred to their "Exchange Department" to see if we qualified for the "Participation Program" which in essence is you participating in paying a percentage of what you originally paid for your appliance in order to have a replacement. Because I did not have my receipt they were going to charge me 27% of what the manufacturers suggested retail was. (27% is the amount I have used the stove from initial purchase date, which isn't factual if you subtract the months that I was without an oven because of the times it was inoperable)

I knew I paid somewhere around $1300 for it but the MSR was $2049. I told Mary that I would call the company I purchased it from and try to track down the receipt. They were unable to locate it at the time and when I called Mary back to tell her this, I got her voicemail. For three weeks I got her voicemail without a return call except for once when she left me a voicemail which I promptly returned to be connected once again with her voicemail. Now we are going on 8 weeks. Mary finally picked up when I called yesterday and told me that since I cannot locate the receipt they would be charging me $554.00 to replace the lemon with yet another Kitchenaid/Whirpool product. Ya. I don't think so.

So I called the company where I purchased it again and spoke with a manager who did a little research and found my receipt. I called Mary back only to get... you guessed it, her voicemail. I am waiting on an answer and will update as this matter progresses.

By the way the problem is that at some point the karafes have been made slightly too short so that the plastic skirt under the brew basket will not hold the karafe against the lever for the pause and pour mechanism. My old one worked just fine until the hour and minute buttons disappeared into the body. I paid over $160. Can for this pot. I will not buy anything under the Whirlpool umbrella ever again! This is one company that diserves whatever it gets.

i bought all kitchenaid's top of the line appliances for my kitchen, when i moved the oven door got smashed so i called kitchenaid to order a new one. kitchenaid referred me to an authorized dealer for parts.The part was installed but soon after using my oven i noticed food baked on the glass but on the inside of the glass, this problem never occured with the previous door that i cook with for almost a year.

Finding this unusual and unsightly for such an expensive range and having no way to clean it i figured it was a faulty part.I contacted kitchenaid and spoke to a girl by the name of andrea who upon telling my story to, informed me that the only thing i could do was to make an appointment to have a service man come out to take the door apart to clean the glass.I was apalled. I argued with this girl for at least 10 minutes telling her this is not supposed to happen in between the glass, but she insisted this was normal and in no way was this under warranty, in fact she told me it was just an esthetic thing and it is very normal for it it happen.

If only i had known kitchenaid's policies and procudures I would never have purchased one of there products, i would have gone with kenmore at least they value there customers, espically ones who have spent almost 10,000 for there appliances.I have only ever seen one oven glass with food in between and that's because the glass was cracked.what if anything can i do about this.

I called KitchenAid. They can arrange service - not today, but sometime in the future. But the warranty is out. So,

I called Best Buy. Same thing, they can arrange service, but not today.
OK, so 4th of July is ruined.
And, the customer service stinks.
But apparently, the self-cleaning feature of my oven cannot be used, because it will knock out the use of the oven every time.
Reading other websites, this is a HUGE issue with a LOT of people.
Some say that they have been told that the reason is because of a blower that is not powerful enough to vent the heat of a self-cleaning cycle, so the thermostat gets tripped.

This seems to me to be a fire hazard and a danger.

The first day of owning this home, which was built in 2004, we looked inside the KitchenAid oven (model KGSA906PSS00, serial # XR5116993) and determined that it needed cleaning. We turned on the self-cleaning feature. A few hours later, my husband discovered that the front display panel was blank and the oven door was still locked. After doing some research, it was determined that the thermal fuse had overheated. We called KitchenAid and they told us that it's a common issue, but yet they would not pay for the replacement of the part. Although the replacement part is approximately $50, there's no guarantee that it won't happen again. It's amazing to me that KitchenAid has not stepped up to either recall these ovens or at least come up with a solution to fix the problem so that it doesn't keep happening. KitchenAid's reputation is trash as far as I'm concerned.

My self-cleaning convection oven, purchased 7/07, blew out the thermostat on the very first cleaning. After researching online, I found that there was an inherent problem with this KitchenAid oven part. After the repair, I became fearful of using the self-cleaning feature. Every year I would buy and extended warranty. I used the oven primarily for baking and never used it for meats or other greasy foods because in inside air vent would dump the odors into the kitchen.

On the second cleaning there were no problems. On the third cleaning, feeling more confident that the oven was working properly, I left the house and returned 45 minutes later. Upon opening the door I was alarmed by the strong smell of burning electrical insulation. The kitchen was unbelievably hot. In fact, the whole house was hot. The oven racks on top of the hot tile counter were very hot to the touch. The oven was still operating. Concerned about fire, I pressed the cancel button on the oven and the PF notification came on. I then shut off the circuit and called KitchenAid. Their first response to me was that I should never leave the house when cleaning the oven. Having had two Thermador ovens for over twenty years, I had had no problems with setting the self-clean at night just before I went to bed. The older Thermador ovens vented the heat and the odors to the outdoors and never heated up the kitchen to an intolerable temperature.

I can't believe that the KitchenAid user must sit in a chair next to the KitchenAid oven for three hours while it self-cleans to make sure it doesn't malfunction or catch fire. Leaving windows open on a hot summer's day or leaving the air conditioner on is also not a proper solution to the excessive heat the oven generates. I made a repair appointment.

I purchased a Kitchen Aid wall over (Model # kebk101sss00) . When I clean the oven, the fuse blows and the oven will not work. This has happened twice and I have only had the oven two years. I fortunately have American Home Shields warranty service, but it is very frustrating to have to call them everytime there is a blow out of a fuse. That is what they told me the first time. It costs me $60 for the visit when they do repair anything in my home.

I am going to contact Kitchen Aid to put my two cents in about this matter. I see others are having the same problem.

In spite of thousands, if not hundreds of thousands of complaints, so far KitchenAid denies ther is a problem. The first time this happened, the stove was only 6 months old, but because it was purchased by the builder when the house was just started construction, the 1 year warranty had just expired. The service call and repair of a $40 dollar fuse cost $350.
KitchenAid would not admit this was a problem and assured me this wouldn't happen the next time we used the self clean feature.

So my wife decided to clean the oven again. And again, we have a burned fuse and an expensive built in digital clock, as the oven will not work.
KitchAid has told me that it is not the appliance, but it is coomon for these fuses to go out. If it is common for these fuses to go out and costs $350 for the repair, then it is a design flaw.
My reading on the net verifies that this is a major and common complaint.

I will never by KitchenAid, or its parent company, Whirlpool products ever again.

kitchenaid range model # KESA907PSS00 problems. I have this range that is 3 yrs old and I have told Kitchen aid of this problem in the past with no solution,On Wed. June 10th, 2009, 3 days ago it almost burned my house down the other day, I had a kitchen fire, The knobs are placed in the front of the unit where they are easily bumped into when leaning up to it or bumping into it, When they are bumped in the slightest way they turn the burner on, Well this time there was a plastic Salt/pepper shaker one piece touching the burner and went into flames, I have alot of smoke damage in my house because of this, My son heard the fire alarms go off and ran upstairs filled with smoke and dumped water on it to put it out, Our microwave obove the oven is damaged as well.

My parents spent over $1600 in May of 2005 on an electric range Model #KERK807PSS00 Serial #XS2101000. The infinate switch went out on the front left burner. They called Sears, where they bought if from and they sent a repair person to fix the stove. They were told that they didn't have the part and would have to order it and was charged $179. They were told that they would get a call to let them know when the part would be in.

Well Kitchenaid called them back and told them that they no longer make that part on a stove that my parents had for less than 4 years. They then told them that they would give them 15% off on a new stove. Why would you buy a new stove after 4 years when you spent so much on one that was suppose to be reliable.

I called and spoke with a couple of representives that were great and gave me alot of info. The second one that I talked to told me that they do make them but that they are back ordered and she didnt know when they would get them but that I could check other parts places to see if they had them so I could get it sooner. Well I went on line and did some checking and found the part.

I called back to Kitchen to find out if they would reemburse them for the part and the work as it says under the warranty that from the 2nd thru 5th year it covers all electrical elements and I would think that the switch that starts the burner is electrical. I was told by a very smug female that it is not covered and that its not electrical. I told her about how my parents were told that they no longer make the part by Sears and how she was offered 15% off on a new stove. Well she told me that they didnt tell her the and said the Kitchenaid told her that. I asked her why would they tell them to buy a new stove when they just paid alot of money for a stove and I was told "because we nolonger had the part" I then told her that I found it at another company and they had it in stock and she wanted to know who.

I cant understand how so many people can have so many complaints against a company and nothing is being done about it. It seems like they are advertising one thing but then when something happens they dont want to live up to there part and take care of it.

Purchased a Kitchen Aid gas slide-in range one month ago. Used the self-clean feature and the whole oven went dead within a half-hour. The door locked and we could not get anything working. Called customer service. They sent a repair company. Replaced thermostat. (After waiting two weeks with no oven use.)

That same day (as soon as repairman left) set the self-clean cycle and boom after twenty minutes the whole oven went dead with a locked door.

Sooooo, now what? They want to replace the parts again!!

I say no way. I will fight this until I get a replacement oven THAT WORKS.

According to the owners manual instructions I wiped up the stain as much as possible and turned on the self cleaning function. When the cleaning cycle was over there were white stains etched all over the blue porcelain finish in the areas where the food stains had been. I called out a repair technician who indicated that there was nothing he could do to eliminate the stain!

We should bring a class action suit against Whirlpool/Kitchen Aid.

Two months after purchasing the KitchenAid stainless steel double convection oven The oven has a loud clicking sound during the baking or grilling cycle. This continues for 15-20 minutes after the oven is turned off. The repair person came out and stood there dumbfounded not knowing what to do. He says he had to call KitchenAid to find out what to do. They called stating that they were coming back with another senior technician, and wanted the proof of purchase. I bought this from AJ Madison. I think that it is time for a class action suit against KitchenAid. Another American iconic brand has gone into the gutter with poor quality.

Oven was installed in 2003 and has never heated properly since. It also takes 30 to 40 minutes to preheat to 350 degrees. I have asked their consumer dept. several times as to how long it should take but they don't have that answer. Over the last two years or so I have had repairmen out 4 times(mostly at my expense)and they all tell me a different story as to what is wrong.

I have had the clock (main motherboard) which controls everything,the fan (it didn't last even 2 years)in the upper oven, and the temperature gauge in the upper oven replaced. At this time I cannot get my ovens to preheat properly--sometimes it never even reaches the preheat temp., sometimes the oven will heat quicker if I have it on a higher temperature or if I use the convection mode, or the oven won't maintain the set temperature during cooking. I have 2 oven thermometers that I purchased inside to make sure I have the right temp before baking but even that doesn't help as the items come out undercooked or overbaked.

The people who answer the phone calls and emails have NO working knowledge of the appliances and are often rude and condescending. It's ridiculous in this day and age of environmental concerns, to be using so much electricity to preheat the oven. It is also very costly. I have been cooking and baking for over 40 years and I have never had as many failures as I have had in the past 5 years using this oven--and for all those years I've never had a brand new oven. I am about ready to buy another oven even though I thought this one would last the rest of my lifetime.

In 1998, I replaced all of my large appliances with KitchenAid. The first to go is my double built-in oven (Superba KEBS207D). An over the phone diagnosis seems to indicate that the keypad and temperature sensor is going out believe these are electronic components. My trusted approved KitchenAid repair man said the average life for an oven is 12 to 15 years. He feels that if he's diagnosed it correctly over the phone that it will be close to $1K to repair. He said please don't replace it. He doesn't sell appliances and suggested to go to Home Depot. The oven still works, but is horrible at baking. Cooking a roast is okay.

When the problem occurs, the panel seems to cycle through all kinds of numbers in the HH:MM display for about five minutes. (Using PC-speak, you almost want to do a Ctrl-Alt-Delete to stop the process.)

I'm sharing this information just to aid those looking for the longevity of KitchenAid big appliances. After my built-in refrigerator, this was the second highest priced item.

Loud clicking sound during and after the baking cycle.

There is a safety issue with the KitchenAid stove, Model KERS807SSS02. There is a flaw in the push-button knobs. When bumped, the knobs turn on.

We had our blender on the stovetop and a pot of beans that had been soaking all night. I had heated my coffee up in the microwave (above the stove), retrieved it and went outside on the patio to read a magazine. When I walked back into our condo (approximately 10 minutes later), it was filled with smoke. I blamed my husband for turning on the wrong burner in order to cook the beans. He swore that he did no such thing; in fact, he hadnt even been in the kitchen as of yet that morning. While cleaning up the mess from the plastic that was now melted on the stove, I bumped the burner knob with my hip. Never guess what happened! It turned on!!!

After crying my eyes out, I did some further investigating. The knobs have a spring action in them. For some reason, I think that feature is used to make the knob SEEM more high tech. In fact, the spring enables any uneven pressure on the knob to push the knob to the on position.

The push action is a safety feature to stop the stove from being turned on when it should not. If the safety feature makes the knob turn on unintentionally, then it is self-defeating. Understandably, if there wasnt anything on the stove it may have been ok. However, when you have limited counter space, it is common that the stovetop space is utilized.

I would like to see this design changed. I would also appreciate being contacted by KitchenAid. I would recommend that anyone own this model and have children, take the knobs off. Lungs most likely have been damaged from smoke. Stovetop is damaged from melted plastic. Blender cannot be repaired.

I own a Kitchenaid gas range Model #KGRA806PSSOO, Serial #SO117736. The cleaning cycle feature was used to clean the range and after about 2/3 of the way through the set time the oven went dead. The control panel went black and the door remained locked. I contacted Kitchenaid and they gave me the name of a repair shop. I had their name from a previous repair which was for a defective cooling fan for the top of the oven which houses the electronic components. At previous repairs I had a conversation with the repairman and he told me about the problems peoople are having with the self cleaning cycle and how the heat from it damages the electronic components. He said to use a low setting for cleaning, #2.

Our oven has been cleaned 4 times and we use this setting. Obviously this didn't help and besides you shouldn't have to baby the thing on a low setting. The settings are there to be used as nothing in the manual or elsewhere suggests otherwise. Not having an oven to cook with because of poor design is an outrage. After doing some reading and talking to service people it is quite obvious that this is an on going problem and can not really be fixed permantly. The only solution is to not use the self clean cycle and that is not acceptable. If you do use the self clean the problem will more than likely repeat itself.

Kitchenaid should make me an offer for my oven and let me move on and buy something more reliable. I am not going to keep on paying for repairs when I could use the money to put towards a better product. Kichenaid will never be recommended by me and I will go out of my way to discourage others from buying their products.

bought what I thought was a top quility product, turns out its junk, oven has not been working since Dec 17th/08, its now April 19/09 with no end in sight

will never purchase kitchen aid again, they donot stand by their product at all

I bought a Kitchen Aid Stove, Frig and Dishwasher in Dec of 06. The frig moans, groans and makes a rattle noise loud enough that people ask what the noise is. The stove has issue with cooking properly at desired temperatures and has small detail items failing and falling apart. The dishwasher is JUNK. I am paying for repairs on appliances that cost nearly $8000.00. DO NOT BUY KITCHENAID. Read the reviews online. Our household has 2 people in it and the appliances are not used that often. They should have performed far better, and for the price this is utterly RIDICULOUS !!!!

Water leaked on hardwood floors. Missed work for repairs.

Kitchenaid Gas on Glass Cook top Model: KGCT305GWH Burner grates: These appear to be porcelain finished cast iron, one on each side to cover 2 of the four burners. The problem is, they crack at the corner bends after about three years of use. Gone through two and at over $100 each, feel I am buying a product iwth a built-in design flaw.

$125 every three years.

After reading the complaint in this website by Anna of Bellevue WA regarding her stove top and her disappointment with the CS of Kitchen, I was concerned. My problem was similar in that my grill also had a crack. I emailed KitchenAid CS, gave them the Model number and Serial number of my unit, explained my problem and signed off saying that I expect them to handle the situation in a professional way (then I kept my fingers crossed before submitting). I came home the same day and found that Tara G (Customer Service Loyalty Team) had already replied saying that she has sent the replacement piece to arrive in 5 to 7 days, at no charge and has scheduled an appointment for a service person to come and see my unit in 6 days. So far, I'm pleased with the service. Lets see what happens in 6 to 7 days.

There is a crack in the grill of the stove top and the igniter for the biggest burner does not work well.

Model KEBS107DSS9; Kitchenaid 30 Wall Oven. The door hinges do not support the door and need to be replaced multiple times. Using the self cleaning feature it blows thermostat making it unusable. The parts have been on back order for over 4 monts and they do not know if they will ever be available.

Because there are no available parts my stainless steel oven must be replaced for $2000 after only 8 years. This is a waste as I need new hinges and a thermost fuse. Also on line one can see this is a widespread problem. The company should issue a recall.

Purchased Kitcheaid Superba KEBS277SSSOO for $3K+. Upper oven doesn't heat well. Called support and the rep could not answer the most basic questions. Even if this worked well I would NEVER recommend it. Design of front panel (3 layers of glass with no sealing at the bottom) allows food splashes or crumbs from careful cooking to go in between blase panels. I asked how to clean it and was told that a service call was required to disasemble the door for cleaning. Stupid design and I feel stupid for not figuring this out before I spent all this money.

We have a double wall oven unit that has again lost the thermostat or fuse that has occurred several times after using the cleaning function in the oven. It locks up after self cleaning and then requires another service call at an average of $170.00. I am hoping to advertise for anyone looking at Kitchen Aid products and will never recommend them to anyone looking for any appliances. The repair person told us to look at LG as the Kitchen aid products are good for a year and after that they have a terrible record for needing repairs.

We have had this repaired and are convinced the product was a failure at the point of design. I look forward to getting a different wall set and was disappointed when we spent the money we did on what we thought was a superior product and got the Wal-mart model.

Model: KGSI901PWH 30 White Slide-in gas range We acquired this stove in March 2005. Within a few days of installation, the stove grates have failed. The grate's burner ring cracks, splits and breaks off at the support. Over time, the white stove top becomes scorched and pitted due to heated metal dripping from the grate rings. The company has replaced the grates no less than 12 times, and has replaced the stove top twice. We are only cooking for a household of two people - my wife and myself - for usually one or two small meals a day. This is very low overall use of the stove. The current grates, replaced 9-months ago, have failed again.

Kitchen Aid is now offering to (1) buy back the stove from us at the current market value (approx. 50% of our purchase price), or (2) sell us a replacement stove of comparable value at approx. 50% of the mfg list price, or (3) send us another set of grates. They will not factor in delivery or installation of the replacement unit (approx. $150). We feel that Kitchen Aid should fully replace the unit with one of comparable value and a different grate design, since this is obviously a manufacturing defect in the construction of the grates of this type of unit.

We are both on fixed disability income and cannot afford to absorb the cost of acquiring another stove. We feel it is unfair to require us to pay for this apparent product design defect. I would appreciate any recommendation that you might have in helping us receive satisfaction on this issue. Thank you.This became a disclosure item as we attempted to sell our home. I've spent countless hours on the phone. We have had to pay for disposal of the failed grates since they are unacceptable for normal disposal.

I bought a KA wall oven 30in KEBC107kss the end of 2001 for my kitchen remodel and as I read all the complaints I know I'm not the only on. I had my service repair man here to install my 3rd Thermostat since like most of you when you selfclean it gets to hot and burns out the thermostat. Since this happen just over a year ago I had called with the part number and just wanted it installed. Come to find out while he was here and having trouble getting it out of my wall he called the KA.

They have changed the part which is 20 degrees higher part #W10175596 Ther 140 and also they have a shim kit #814525 that needs to be installed on the door to keep the door sealed tigher so that the door doesn't get the dirty brown coloring around it. I'm curious to see how it all works out. So much for cooking for my dinner party in 2 days. I guess it's time to BBQ. As a Realtor I have to admit I cringe when I sell a home with any kitchen aid appliances. I worn every buyer about what I've gone through with my appliances. Never again will I buy Kitchen Aid.

Purchased all KitchenAid appliances for our complete kitchen remodel in Feb 2006. Gas slide-in convection range model KGSA906PSS failed in the first year, could not press Start button. Not covered under warranty (big surprise) so paid $$$ out of pocket to get keypad replaced. New membrane keypad is non-tactile, no domes to 'click' under your fingers, so we did not expect further problems. Of course we have had numerous other little nuisance problems. If you have just baked something and then attempt to light the broiler, it simply does not light. We just live with it since it hasn't been worth a service call.

Have also had nuisance problems with our other KitchenAid appliances since then - the Speed Oven (a combo microwave plus infrared oven) door sensor does not work reliably, so even if you firmly shut the door, it will not start. You must open and close again until the inside lights go out and the oven thinks it is safe to operate. Used the self-clean feature of the range for the first time last week (March '09) and keypad/display shut off with oven door locked midway thru the cycle. Tried turning off AC at the breaker box, then back on - no effect. Electric igniters on rangetop still light gas burners, so obviously the range still has power. Was going to call the original vendor (Howard Payne of Atlanta) to ask if any recalls, then on a hunch, did a Web search to see if a recall had been issued. Wow - hundreds of complaints that the self-clean feature fries the computer, thermostat, blower, or other critical components of this and many other KitchenAid ranges in the series! Will still try to get repaired but based on the comments that are too numerous to count, I strongly doubt we will get much help. If I do get it working, I PROMISE I will never do another self-clean cycle!

We purchased these appliances on the recommendations from long-time owners, including my own parents, that KitchenAid was a reputable, reliable brand that would last as long as we live here. We designed our $60,000 kitchen around these appliances. Since you can't use cleaning chemicals, and since use of the self-clean feature results in failure, it is basically not possible to clean this oven.

Two years ago I purchased two large expensive KitchenAid appliances, a stove and under the counter microwave. Almost immediately after the factor warranty expired both stopped working and required expensive repairs. I am needless to say not happy with the quality of this product and would never recommend it nor purchase another product from KitchenAid. The quality is inferior and the company is indifferent when you bring this to their attention. My old Magic Chef?

This cost me $795.00 to repair

We bought our Kitchenaid Oven/Range. It repeatedly gives Meat Probe Error (Code F3E3). We are just trying to bake a cake. It's very frustrating. Called Kitchen Aid customer service. They will just setup a service with a $100 fee. No other help. Just horrible. I just wasted $2500 on this useless oven.

While trying to see it we both burned our finger several times.

My Kitchenaid oven door is very heavy like a lead weight. Wife pulled on oven door to open and it became dislodged on the left side. You have to lift up to force the hinge back in. Upon doing so, the oven door fell out, hinges and all on the left side. The hinges are spring loaded and literally sliced my thumb and partial palm open cutting part of the bone and severing nerves. It took 17 stitches to seal up and now have a loss of feeling in my hand/thumb. Contacted Kitchenaid and was told to submit a claim and include all bills accrued to date. This occured in Decemeber 08. No follow up to report.

Physical damage to partial palm and thumb, numbness, loss of feeling, nerve damage, loss time at work.

I have a KA range and it's about 3.5 years old. Stupidly, I didn't buy the extended warranty plan from Lowe's. Anyway, the other night as I was opening the oven door, the inside glass popped and the entire thing broke into thousands of pieces. Literally, one tiny shrad popped out and the rest just fell. I thought, What in the heck did I do to cause this???? Of course, nothing! I called everyone I knew and asked them if they had ever heard of this, and every single person said that they had never heard of this happening. They went on further to ask the obvious question, Aren't ovens supposed to be able to withstand the temperatures they go up to? Of course, the answer is yes. I decided to do a search on-line to see if this is something that happens occasionally.

Well I found this website. I was shocked to see so many complaints and to also find that this very thing has happened to enough people that it is scary. What if I had been hurt? I paid a lot for my KA range and refrigerator. (I also have problems with the icemaker and now I know that others do too from another page about KA refrigeratros!) I am so disappointed because I really wanted a high end kitchen, and I have put a lot of money into those appliances and my kitchen. Now, I have no stove and can't decide if I even want to keep this fire hazard. Why doesn't KA recall these stoves? Why would KA risk losing customers hand over fist? Unless KA decides to help me out with this obvious defect, I will never buy from them again.

After reading all the horror stories, I'm not expecting anything. It's a shame because I really love this stove. it has a really nice power burner that is simply awesome. Now I am faced with either paying $100's of dollars for a replacement window and the labor to install it or putting that money toward a new range. It's crazy, but I'm considering chucking it out for fear that it will turn itself on automatically like several people have reported. If I'm not home and that thing burns the house down, I will never forgive myself. We have 2 cats in our house and I wouldn't be able to handle knowing that I kept this fire trap. Furthermore, one lady states that her glass broke and a shard went into her eye. I can't beleive a lawsuit hasn't happened yet. If anyone is filing one, please let me know. I think this one is worth the fight!

It will cost $100's of dollars to repair it or I will have to buy a new one.

I own an oven, KEBC107KSS05. Every time I use the self-clean feature, the thermostat burns out. A&E factory repair replaced the blower last time to a larger one, and it happened again. And the oven now is REALLY LOUD when I turn it on. KitchenAid will not do anything about it!

I have to pay a service fee, labor and parts every time it is repaired. Hundreds of dollars wasted!

Got a call from my service contractor: The control board needed to fix my KitchenAid Double Wall Oven will not be here for at least another month and they can't even guarantee I will get it then. The culprit! Self-cleaning, blown fuse, you know the drill. Thanks to the feedback on this board, I will now cut my losses and buy a new oven. This is the second time this has happened and once the part is installed apparently there is no guarantee that it won't happen again. FOUR months without an oven and I cook for seven people daily.

On Dec. 30th, 2005 I purchased a Kitchen-aid range oven Model no:KGRI801PWH00; Serial Number: XS3914422, from Sears. I received it in January 2006. Within few days, the digital Computer could not activate the off button to turn off the stove. By now it was replaced three times and the computerface as well. The last time the Computer was changed, the heat comes in CENTIGRADE rather than Farenheit, and I have to do calculation each time I cook. We were told that one can not clean with a spray since the computer is not well sealed. They applied SILICONE to prevent any liquid that might spill on the oven. So if your soup spills your computer is gone. If you want to clean, you can not use a spray.

At one point, one of the technician told me that if there are more than 2 computer incidents, they would declare it a Lemon. When the third time occured, I was told that the incidnets have to occur within one year, and otherwise, they consider it a normal wear and tare. Second, the porcelain on the top by the burners cracked since it can NOT withstand HEAT. Yes a range can not withstand heat. KitchenAid sent a new top, and told me it was a one time generosity. Then, the grills on top of the burners, could not withsathd heat either, and they started to crack and drop gray-black metal pieces on the top of the range.

KitchenAid replaced the grills as a one time generosity! Sears with whom I have a protection Agreement call these issues, cosmetics. Thus, I have pieces of metal fall on the top, and the enamel cracks from heat. Third, they place the burners in this order: The EXTREMELY hot burner on the front left. Behaind it a low heat burner, NEAR THE BACK PANNEL, at the right a weak burner in front, and a hot burner in the back. BUT, you can not use the back burner, since it is too close to the back vertical pannel and it causes discoloring and cracking of the back pannel.

So I have a range oven that I can not spray to clean. Grills that flake and shower onto the top. Enamel that has cracks in it. It is called American Made, and I believe it is made by thrid world countries. We are in 21 century with functionality or the lack of it of 19 century at best. In addition, The sparkling device to light the burners have a mind of their own, and they miss turning on, many times.

I have Sears maintanance protection agreement, that is OK for defects in incidents when the computer returns its soul to heavan --misfunctions-- but believe that cracked enamel and showering grills are cosmetics. Kitchen Aid only answered in circles, and after sending the first Computer, the first enamel top, and the first bunch of grills, they washed their hands off this range oven. It looks beautiful from a distance, but has horrible functionality.

I buy pre-cooked food to avoid using the oven and the range. I can use at most 2 burners at a time, so I don't invite many people to dinner since I can not cook with many pots. I feel very disappointed and disanimated about spending the money and getting a low grade appliance.

Will not replace glass or cover service call

This is a follow up to my earlier posting regarding faulty Kitchen Aid Convection (non)Self-Cleaning Ovens that stop working after the self-cleaning function.

The thermostat is not really the problem. The problem is an original fan blower which is undersized at 950rpm's and unable to properly cool the oven, so when it overheats the thermostat does it's job and blows out.

The fan must be replaced with a more powerful 1200rpm model Blower #W10176670, and is the subject of a KitchenAid Service Pointer that is distributed to the repair technicians.

After many emails and telephone calls to KitchenAid Customer Service, and after many denials and outright lies by Customer Service, I finally was granted two free blowers by Ms. Doris B.!

Of course, KitchenAid won't pay for a service tech to install the blowers so I will do the job myself. The Service Pointer is #K4317445, dated December 2008.

Ms. Doris B. says the Service Pointer is confidential, you betcha! I wouldn't want anyone to know about the Service Pointer if I was churning out thousands of defective ovens and then lying to consumers about the cause.

I'll let you know if the new blower solves the problem, if it doesn't the ovens will be tossed onto the sidewalk well in advance of bulk pickup, with FIRE HAZZARD - JUNK spray painted on 'em.

Now, less than three months later, the door spring of the dishwasher has failed. Clearly this is a manufacturer defect issue. The materials used were not engineered to handle reasonable use. Kitchen-Aid offered no apologies for the microwave door spring issue and now it is going to be the same all over again for the dishwasher. I have never been more disappointed with an appliance/company. The door of the dishwasher is extremely heavy and it is clearly a dangerous condition especially for children. They product should be recalled or they should offer a repair free of charge.

My Kitchen Aid oven just broke down again. First time the thing wouldn't shut off...the fan would continue with the gas/electrical element heating would continue. I saw all the rants on this site and figured this was not a product I wanted to have (came with a new house I bought in '07). But I pulled some strings and got a service technition to come out. He replace the digital panel, infamous for meltdown failure b/c it's not insulated properly. That was 1 1/2 years ago (and I don't dare use the self-cleaning function...tons of failures assoc. with that).

Then last night, while we hosted 30 people for a party, the oven would not advance beyond preheat. I tried everything I could think of...shutting off, trying different options like roast and so on. I looked inside and can see that while the electric element is on, the gas is not firing below. What a disappointment this product is. If I have to pay to fix this, forget it. I'll can this stupid thing and switch brands. How can a product with such a terrible reputation for performance exist in this marketplace? And from what I can tell here, reading all the emails critical of Kitchen Aid customer support, the company could care less about service and integrity. Amazing....

another victim of the self locking feature. Used the self clean for the first time 3 weeks after the warranty is up.. and do you think they will do anything.. not a chance.

I got tired very quickly of the rhetoric dispersed by their customer experience people. I don't think I can stand someone else telling me how sorry there are for my trouble, but they are not going to do anything.

so.. my question for all of you .. is it not time to do something about this. There are hundreds if not thousands of people that have had the same problem and kitchenaid acts like they never heard of the problem before. I have no idea how to start a class action lawsuit, but maybe its about time.

I have a $2000 oven that has been locked for a week now... and I can't find out till the end of this week when I might be able to pay to get it fixed

I purchased a kitchenaid stove in March of 2008. Model #KGRI801PBLOO This stove has enameled black grates over the gas burners. The enamel constantly burns off the grates as you cook. They are not withstanding the heat. I complained to Kitchenaid and they sent out new grates in January of 2009. I put my new grates on, and within two weeks the same thing is happening. The enameled surface of the grates is burning right off again. The flecks that burn off drop to the surface of the stove, so when you wipe the stove top off it causes scratch marks all over the surface of the stove. My stove isn't even a year old. I asked Kitchenaid to replace the grates with a better quality grate only to be told that they have NEVER heard of this problem. How can you have a stove to cook on when the grates are burning to the point that they are turning fiery red?

We purchased a KitchenAid Architect II series slide-in stainless steel gas range (model #KGSI901)in 2005. We installed the range in September 2005. This oven has been nothing but trouble. KitchenAid has sent approximately 10 repair technicians from 3 different service companies. The most significant, ongoing problem is the fact that the thermal disc and the fan keep burning out. We are presently going on our third replacement of these items (and 6th service call). They have burned up every time I have used the self-cleaning function. When I cook with the oven, it (literally) sounds like a lawn mower is running in my kitchen.

KitchenAid made us pay for the first replacement of these items. the second and third replacements are being covered under the 6 month part replacement warranty. We furnished our kitchen with stainless steel, top-of-the-line KitchenAid appliances---thinking we were purchasing high-quality units. We have been so disappointed by this oven, and by KitchenAid's stingy customer service.

I have spent countless hours on the phone with KitchenAid and with their recommended service companies. For each of the 10 service calls so far, I have been at home (and thereford not at work) during the 4 hour time windows the service companies provide. The repairs have only cost us a couple hundred dollars to date. The monetary damages don't include the cost of the hassle, the lost work time, the hours of waiting, and the fact that I generally hate to use this oven now.

When we bought our home in 1999 we upgraded to the KitchenAid stainless steel double wall ovens with convection (model #KEBS208DSS7, serial #XJ3201071). The first problem occurred when I went to use the self-cleaning feature about 3 years after moving in. After the clean cycle completed, it would not unlock and showed an error code. As the ovens were under an extended warranty plan that we had purchased, A & E Factory Service came out, diagnosed our oven unit as having a serial number that was part of a known problem and recall (never communicated by the builder), and ordered a new thermal fuse, blower motor with a larger blower, and a new door seal (it was the upper oven that I had cleaned).

Since the repair was made I have only cleaned the oven once or twice and it has not had a problem. However, I do not intend to use the self-cleaning feature again - I will clean them myself the old-fashioned way. However, the oven door hinges on both ovens are another story. The hinges on both doors have been replaced 10 times since March, 2006. I am VERY careful when opening the oven doors to take food out and never sit anything on the doors. The latest incident was just before the holidays in December. We had been baking cookies and the ovens were on for about 6 hours at 350 degrees. They worked fine while we were baking, but the next day both doors would not close tightly and the 'close oven door' display was showing. So for the 10th time my oven doors were kept closed with bungee cords wrapped around the upper cabinet door pulls.

The first 5 times the hinges were replaced the ovens were under an extended warranty. However, while I did not have to pay for labor or parts for those five visits, the extended warranty had to be paid for. I let that warranty expire when we purchased a whole-house warranty policy. So the last five repair visits have cost us $55 and $60 each, plus requiring that someone be home twice (to diagnose the problem (I can tell you what it is - hinges not working!) and then to come with the new parts) for each repair call.

This last time I called the whole house warranty customer service line as it was only one month and 10 days since the previous replacement date. They said my $60 service call fee would be waived as the parts are guaranteed for 90 days. Well, guess what came in the mail the other day? An invoice for the $60 that the whole house warranty company does not want to cover!

Used self clean option. Oven is now locked shut and has no digital readout. Have reset breaker and looked for fuse etc. On phone with warranty company several times. On hold each time for over 40 mins. Told warranty sold to another company, but our paperwork has not been found. Called store where purchased and had them provide new warranty company the information. They now tell us it may be up to 3weeks before we are in system. From information on internet this is ongoing issue for these type of ovens.Warrenty company gets bad reviews from everyone.

No working oven since 1/29/09 family of four with 2 dogs, we use our oven.

In 2007, after apparently not enough research, we bought a KitchenAid wall oven to replace a Tappen oven that finally, after 40+ years was beyond repair. I used the new oven a lot (it was over $1600 so I wanted to get my money's worth). Finally, after 6 months I ran the self-cleaning cycle (the manual strongly warns against cleaning any other way) and the blew the thermal fuse. The repairman recommended cleaning no more than 2 1/2 hours.

So after nearly a year I cleaned the oven for the recommended time, and I still blew the fuse. Now I see that there are a lot of irate KitchenAid wall oven owners out there with the same problem. I can't believe that KitchenAid would design such a feature as this Self Destruct/Seff Clean feature! I doubt that I will ever buy another KitchenAid product!

Seems like Cunsumer Affairs would get involed. It should be against the law to keep producing a product that they know will have problems.

We remodeled our kitchen in 2006, a 15 year dream of saving for. We purchased all KitchenAid appliances. The first time I used my stove Model KGRI801 SERIES to self clean, and the door locked causing us to have a service call and a part replaced in the back. After 6 months of use, the iron grills started to break, we replaced them 2 times already, of course they are out of warranty and now they broke again, and the porcelain has bubbled and chipped. Also the pots slide off the burner when you stir the pot with the porcelain coating, which has caused spills often. What a bunch of junk.

I purchased KitchenAid from the reputation they once had. I grew up in a home that had a gourmet kitchen in its day, Kitchen Aid, Thermador, and Sub Zero appliances were all in my Mothers kitchen. So when my wife and I remodeled our kitchen after saving for years, we installed Kitchen Aid appliances including a built in refrigerator. The Customer Service is joke. They do not care. they just tell you Well we will send you replacement grates for $175.00. Lets see we have replaced them 3 times already in less than 2.5 years. NO THANKS. CONSUMER BEWARE.

WE WILL HAVE TO REPLACE OUR STOVE WHEN WE CAN SAVE THE MONEY. WE ARE RETIRED AND ON A FIXED INCOME WISH I HAD MY OLD APPLIANCES. THEY WERE AT LEAST RELIABLE

I purchased multiple Kitchen Aid large appliances 16 Dec 08 from Bray and Scraff of Laurel, MD. Appliances were delivered to my home 27 Dec 08. On 24 Jan 09, I turned on the self clean, model # KGSS907SSS01. It stopped working on that day. Kitchen Aid's service company A&E Factory Service is absolutely horrible. They insist on shipping parts to the customer without prior approval or notice. After 2 calls from A&E and then UPS advised the parts were shipped to the incorrect address. An address which I did not nor had I ever lived. No idea where the address came from, but Kitchen Aid refused to admit thier error. Not once has anyone come to my home to diagnose the problem, but parts have been shipped.

Amazingly, I found multiple links with many people advising the same situation. They can change the model number, but seems the problem is the same. I asked at least 3 Kitchen Aid employees of any known problems or current recalls and received the same response There are no current recalls or known problems with your model number. Sounds like their reading for a Lifetime movie. I refuse to continue to problem for any more time than required as many other consumers have done. This is completely outrageous. As others have complained and advised Whirlpool is the parent company of many others.

Whirlpool acquired Kitchen Aid in 1986. I purchased Kitchen Aid appliances for what I thought was a solid company with outstanding equipment and superior workmanship. Little did I know a nightmare was about to commence. I spent way too much money to have to deal with these issues. I have requested Kitchen Aid replace the appliance, but they refuse to do so. And we wonder why so many companies are going into bankruptcy, only to whine to the government for bailouts. What happens to the consumers who get no assistance from the agencies who are sanctioned to do so? It should not take years of complaints in order to get this matter resolved. Why should I purchase an extended warranty in order to be covered for substandard equipement. This cost only continues to support substandard service, poor workmanship and companies refusal to stand behind there product. This is outrageous.

Since I can only utilize the stove top, I am eating too much fried foods. I am eating at restaurants almost daily also.

I purchased several Kitchen Aid large appliances on 16 Dec 08. On 24 Jan 09, I started the self-cleaning mode. Shortly after the oven ceased functioning. I reported trouble directly to Kitchen Aid, who claims there are no known problems or current recalls. I've done some research and found a link online with multiple complaints concerning Kitchen Aid ovens used in the self cleaning mode. I initally had an appointment scheduled for 29 Jan 09, but this appointment was canceled by the servicing company A&E Factory Service because the parts were delivered to an incorrect address. I have requested Kitchen Aid come to remove all appliances for immediate reimbursements. Multiple persons on the above listed link have complained of multiple repairs to their appliance with Kitchen Aid refusing to accept responsiblity. Many noted they had to purchase an extended warranty in order to receive compensation for their inconvenience. This is unacceptable and faudulent practices.

I have two 24 KitchenAid Built-in Electric Self-Cleaning Convection Ovens, Model #KEBC147. The thermostat burns out every time the self-cleaning mode is engaged. KitchenAid Customer Service is a joke. The first time the thermostat blew was shortly after I purchased my ovens and the Warranty was in effect and the repair was free. And at that time I had no idea that there was a recurring problem that apparently cannot be fixed permanently. I'm not a messy cook so I rarely use the self-cleaning mode, especially now that I have two ovens.

Well, I tried to use the self-cleaning mode on the other oven and the thermostat blew and the warranty was no longer in effect. KitchenAid would not pay for the repair but after a long and nasty conversation with an unyeilding customer service drone they agreed to send a thermostat at half price, but I would have to pay for the installation repair. I did the repair myself, what a pain! I later discovered 100's of people complaining about Kitchen ovens and thermostats! I called KitchenAid Customer Service and told them about the 100's of complaints on the gardenweb website. After a lot of stammering the drone said she would send me 2 thermostats! Like that is supposed to be a solution?

EVERY TIME I USE THE SELF CLEANING MODE I will have to disconnect the electric at the junction box, pull the oven out of the cabinet, remove 16 screws on the back cover, replace the thermostat, and put it back together again - I WILL HAVE TO DO THIS EVERY TIME I USE THE SELF-CLEANING MODE. I've filed a complaint with the US-CPSC, I want ovens that work as advertised or I want my money back ASAP. Everyone, please file a complaint with the Consumer Products Safety Commission. That will be the most effective way to pressure KitchenAid to correct this problem or refund our money.

$$ out of my pocket for a product defect that should be corrected by KtichenAid. I will never purchase a Whirlpool-KitchenAid product again! It's a piece of junk!

I purchased this unit along with 2 additional appliance Nov 9, 2008 from Brandsmart. I have had at least 6 separate service calls for a number of different repairs to the unit. Customer service from Kitchenaid has been absolutely horrendous. I have been lied to and forced to fight wth multiple service agents to get reasonable response to my issues. I have been promised overnight delivery of repair parts on two separate occassions that arrived a week later.

At this time, I have been without the use of my range since Dec 26, 2008 - more than a month. After the most recent repair, upon the next use the external knobs became so hot that I burned my fingertips to the touch. I finally received a call from Carol in the safety department on January 26th who stated she would need to confer with engineering and would call me back. Four days later and no call-back...typical. The absence of a working appliance has caused me considerable inconvenience and expense at this point.

Without the use of the appliance for more than a month and still no resolution from Kitchenaid.

Our gas oven KGST307HBS6 has defective hinges on the door. There is no reinforcement on the hinges and the door falls down. When we contacted Kitchenaid, they told us that this has not been a problem with other ranges. I see here that it has. We were offered 50% on parts--which are defective and keep breaking because of the design flaw and 15% off another oven. We are not planning to purchase any more Kitchaid appliances. I'd love to hear if anyone has discovered a way to fix the hinges, though.

We paid about $200.00 to replace the door only to have it break immediately upon ovening it. On the second door, the glass also cracked for no reason. We're looking at different brands now.

Since purchasing a KitchenAid Superba combo wall oven/microwave unit in 2001, I have experience nothing but problems. The microwave door hinges break every 6-12 months (cost around $200 for each service call). After 3 service calls and $600 I decided to change them myself (cost about $25 for parts) but it is so poorly designed that it is a major job to fix. The electronic control panel completely failed in 2006, and cost me around $200 just for the service call (parts were thankfully still under warranty but would have cost me around $1200). I have never used the self-clean feature because all the complaints. Now I have just found that I cannot change the light bulb which just blew unless I remoeve the entire unit. Which idiots design these things? KitchenAid (Whirlpool) should be hit with a class action suit on their faulty products. I will never buy any of their products again.

Cost to date around $1000 in service calls and parts. Time lost and mental anguish are incalculable.

18 month old Built-in electric convection oven model KEBC107, I ran the self cleaning cycle for the first time and it blew the thermostat switch. The technician who repaired it from A&E Factory service says he sees this all the time in KitchenAid ovens new or old. That instead of running the cleaning cycle for the full time to turn it off after an our or so or this part would blow every time. I was past the 1 year labor warranty so initially KA said they would only pay for the $25 part.

I threw a fit and they finally agreed to cover the full cost of the $217 repair just this once. I am happy they finally covered the cost but my trust in KithenAid products has gone down and I feel this is a defective oven.

We paid more than $1400 in 2001 for a KitchenAid Superba Electric Freestanding Range which we believe has both intrinsic design flaws and chronically malfunctioning electronic components. This KitchenAid range has front-mounted controls on a stylish glass panel between the top edge of the oven lid and the front of the cooktop. The control panel houses a motherboard and a lot of expensive digital circuitry. The design exposes the electronic elements to cooking heat. The result is that the oven controls fail or display error codes on a regular basis, and eventually the motherboard fails altogether. Our oven has worked intermittently since the range was new and we've replaced the motherboard once under an extended warranty.

We let the warranty lapse, the motherboard has just failed yet again, and the quote for repair is more than $700 -- which exceeds the price of a new range. Scanning the posts online from KitchenAid appliance owners, on this and other sites, it's apparent that the Superba line from 2001-2003 is plagued with expensive malfunctions that KitchenAid itself will not acknowledge. Failed control panels and circuit boards are endemic. Poor product design (especially low heat tolerance) seems to exacerbate failure rates. We spent $4,000+ on new KitchenAid appliances. Investing in KitchenAid products is a terrible mistake. We will never purchase a KitchenAid product again, nor anything from the Whirlpool family of brands (Amana, Maytag, Jenn-Air) as we believe their quality promise is proven totally false by our ownership experience.

The failure incidence associated with Superba appliances, and KitchenAid's total disinterest in addressing it, ought to pique the interest of a class action attorney. What's being committed is not fraud, exactly, but Whirlpool is happy to have consumers associate the current product line with old KitchenAid heavy duty qualities -- even referring to them as heavy duty in some sales and marketing materials, but denying the phrase means anything special when consumers have problems. In fact the products are pale, flimsy copies of prior-generation models. The warranty is flimsy too (one year), and the company shows no mercy at all when expensive, essential components fail outside the warranty umbrella. I think the company ought to be ashamed of itself for inflicting its products on the American people.

We are junking a seven-year-old $1400 electric range because its failed electronic control will cost more than $700 to repair, and there's no guarantee the same panel will not fail again next month. This is far short of the expected lifespan of a $1,400 quality kitchen appliance. Products that cost one-third as much last longer and perform more reliably. We are replacing major appliances years ahead of schedule owing to KitchenAid product flaws.

The store's service is so poor. they did not even get the paperwork right when we purchased extended warranty. so having all of my kitcheaid appliances serviced is a nightmare.

I have had many dinners destroyed be being over or undercooked. I also have waisted too many hours waiting for a service man to come only to tell me there is nothing he can do.

In March of 2008 I set my Kitchenaid KSS36MAZ0 convection oven/microwave combo to CLEAN. After finishing the cleaning cycle, the door remained locked...for good locked. No amount of fiddling, turning off the breaker switch, etc. could make it release. Called the repair company and they came out and replaced the latch part #4451424 to the tune of $240.30. I have not used the self-cleaning function until today (10 months later), after which AGAIN, THE DOOR IS LOCKED AT THE END OF THE CLEANING CYCLE.

When I called back the repair company they said the parts are only warranted for 90 days, and even though I have not used this part since it was replaced ten months ago, I now have to pay for another service call ($65 this year up from $55 last year) and probably the $100 labor to install a new (broken or working? $180 part. I don't know who to blame...the repair man or Kitchenaid since I didn't try out the cleaning function after the part was installed last March in a clean oven...I really try not to use this function since 3-1/2hours of electriciy to clean the oven is a lot of energy consumption, but how DO I check to see if the part from Kitchenaid or the repair job from the independent company is at fault here?

What junk this company manufacturers. I guess that the business to be in is Kitchenaid Repairs...they MUST BE making money in this weak economy fixing all that Kitchenaid has put on the market and refuses to acknowledge or stand behind and repair or re-engineer. I also have a 9-year old DEAD Kitchenaid built-in refrigerator that gave out just after the warranty expired. Never again...and Kitchenaid is MADE IN THE USA. I'm buying the Haier Chinese brand next time.

The self cleaning function should be renamed to permanent locking function, since after consuming 3-1/2 hours of electricity (at what cost I can only imagine), the oven door is again permanently locked.

Yes, it has happened yet AGAIN! Our Kitchen Aide Gas Stove glass back splash has exploded/shattered for the THIRD time! The first time we contacted Sears, second time Kitchen Aide directly, this time, who knows what we should do. This time the stove was being cleaned (by hand type cleaning) not used for cooking. The stove was not HOT. It seems to be getting worse not better. This is the first time it happened to someone other than myself. I have to admit I thought the stove just didn't like me but now we don't know what to think!

This lemon stove glass back splash is defective and Kitchen Aide will NOT admit that fact. We have been fortunate that each time, yes it is 3 times today, no one has been injured. We just want Kitchen Aide take this defective product out of our home and place it in the home of one of their employees and see how long it takes before this happens to them. Simple solution!

We purchased a new KitchedAid Superba Electric Stove in 2001 and paid well over $1600.00 for this appliance which was advertised as a very high end appliance. We bought KitchenAid thinking that we were buying a high quality appliance that would last. It has been nothing but a very expensive piece of junk from the get go?. The convection fan when out and was replaced while under Warranty and then went out again shortly after the Warranty expired and we had to pay to have it replaced twice to make matters worse, the replacement part is not worth a crap due to it takes a very long time to reach temperature, and if this is not bad enough, the finish cook timer/alarm is gone out and no longer works, also the Glass in the Oven Door Exploded, and all of these replacements at our expense.

NOW that I see that this has also been occurring to so many others who have also been frauded into investing into this very expensive piece of junk with an extravagant price due their advertising Hype of being one of the leading high end appliances I see that we purchased a defective product that should have been recalled in the first place. KitchenAid needs to be sued for taking advantage of honest hard working people and it makes me sick that this company has been able to get so much money out of people for their shabby product and has also cost others so much extra money to keep their shabby KitchedAid Superba Electric Stove repaired to keep it working over these years. We will never purchase anything else made by KitchedAid and feel that we should be refunded the money that we were frauded out of for this purchase plus all of the money that we have had to spend out of pocket for repairs due to the defects of this product to keep it running. DO NOT BUY KitchenAid!!

Model KGRK806PWH00, duel fuel (gas cooktop and electric oven) range. We purchased the range 8/27/05, paying over $1600 for the unit, delivery and installation. 3/31/06 - oven glass door shattered when oven was off. Had never used the self-clean feature, so it was not related to that. Replaced under warranty, along with 2 sets of burner caps. Total cost, if it had not been under warranty: $503.78

9/22/06: F2 E0 error, Stuck Key. Attempted to contact 6 local repair services over the next 14 days. Made 3 calls direct to KitchenAid, including a talk with a supervisor. Nothing they could do. Error code disappeared on its own on 10/6/06. 12/15/06: F2 E0 error, Stuck Key. Contacted Kitchen Aid by telephone and e-mail. Could not bake for the holidays. 10/4/07 F2 E0 error, Stuck Key. A&E Factory Service had to replace the touchpad, control membrane and overlay: $242.00 for parts, $70 for labor

12/25/08 F2 E0 error, Stuck Key. I had guests for Christmas, I had food in the oven, and I had an oven that would not function. Pressing Off each hour or so for the next four days did not resolve the problem. The error code remained until 12/29/08, when it cleared.

01/05/09 Message displayed: Enter Probe Temperature or Remove Probe. Pressing Off button would not clear message. The message continued to cycle for the following 15 minutes, at which time the oven activated itself, with NO ONE TOUCHING IT OR ACTIVATING THE OVEN. Some sort of heating element near the convection fan, to the right at the back wall, began to glow red. A heavy electrical burning smell emanated from the oven; smoke filled the first floor of the house. I was obliged to unplug the range and can no longer use it. Because the cooktop is gas, I am forced to turn the knob, use a fireplace match and stand back if I want to cook anything. The electrical smoke has obliged us to keep our windows open IN WINTER, IN AN ICE STORM, for these past two days. The electrical smell cannot be removed from the oven cooking chamber.

A&E will come here in 2 days to advise what needs to happen. I have already begun shopping for the next range. REMEMBER: Whirlpool is the parent company for Amana, Jenn-Air, Kenmore, KitchenAid, Maytag and Whirlpool appliances. Buyers beware. No matter what model you purchase, always get the extended warranty - either from the retailer or from an after-market vendor. Believe me. You will need it.

light went out and hinges on door broke. Light bulb cost $47.00 and oven had to come out to replace light. The 2 torsion bars were $50.00 a piece resulting in a repair of bill of $255.00

Where do I begin? We built a new home in 1999 and installed all KitchenAid appliances. The cooktop which I cracked was replaced around 2002 or 2003 by me. It now has a burner that does not completely turn off the first try. I have to keep shutting it off until it works. The double oven blows a thermostat everytime you use the self-cleaning mode, so now I clean as infrequently as possible and not a minute longer that the minimun time required. (I have replaced 2 thermostats and paid the service man twice.)

The refrigerator freezer which we paid $5000.00 for must have been made in China (no doubt!) The pull out drawers have all broken so they pull out crooked and cockeyed. The tray that sets in the door of the fridge where the water dipenses got very water stained and looking terrible so I ordered a new one. The one they sent was silver for $30.00 and the silver immediately peeled off looking just as bad as the one I replaced.

The trash compactor is still running with no repairs, but...the charcoal filter that I replaced gets eaten by the trash compator, never to be seen again. Now I make sure nothing stinky goes in it, and don't waste my time with filters. The diswasher had to be repaired once because a seal was leaking. Of course none of these issues were warranteed.

Not sure how much I have paid in repairs. As far as physical damage, the wood around my dishwater warped a little. Maybe the leaky dishwater can extinguish the fire that may result form the cooktop burner that won't shut off. Perfect!!

I have a kitchen aid oven. As I was cooking at a 400 degree it made a funny chemical/plastic smell, when I opened the oven smoked pored out burning the eyes. I thought after the Holidays I will call the Kitchen Aid , Well after the holidays I decided to put the self cleaning on needless to say the smoke (chemical smell) filled the house, I just thought that was part of the self cleaning.

When I opened the oven up, my whole bottom of the kitchen aid is white and the glass is fogged. Taken a detailed look into the oven, the paint burned, pitted and turned white. The fog glass, is from the paint fumes and etched the glass. Needless to say, I have been naseus for the last day . I hope Kitchen aid does something positive, If not I am contacting the better business bureau

I've just read through 100s of complaints (and there were 1000s) on ovens made by KitchenAid involving the use of their self cleaning mechanism. I searching online as I've had the same issue 3x in the last 12 months with my KitchenAid product Model KEBS208DSS10. After using the self cleaning mechanism, the entire unit fell apart and became dangerous: computer panel (motherboard) went blanket, oven failed to work, oven doors would not open, then alternatively, they would not close fully.

4 visits and countless hours and finally a repair last April only to have the same problems last week. Since the product is out of warranty, my calls were a waste. But now seeing all of the complaints, it's clearly a problem of a product that should have been recalled. While this is not life threatening, the units cost $2k not to mention most of us have spent $500+ in useless repairs. There's got to be a junior lawyer in the group that could have fun with this one. If there are 1000s of people who took the time to complain, there are likely a large multiple that had the same problem.

I have a 2004 electric double oven (Superba).I started the self clean cycle and left the house. When I returned, my oven door was locked, the panel controls were not illuminated and my oven would not work. I emailed KitchenAid, no response. I called the customer service number today (12/29/08) spoke with a representative and she admitted being aware of the problem, but since my oven is out of warranty, there is nothing KitchenAid will do. I said even though this equipment is faulty and numerous people throughout the country are having the same problem I am, you won't do anything about it. She said no. I asked if there is a recall, she said no and good day. I then called my local Sears repair service and when I explained my problem, the woman laughed saying she has been swamped by calls for the same problem on this oven over the last 2 wks.

Kitchen Aid Superba Built-in oven (Model # KEBC107KSS04). We used the self cleaning feature for the 1st time and it shut down late in the cycle. It did clean the oven, but error code F5 E5 appeared. The KitchenAid site did not explain this error, but another repair site noted F5 E5 means self clean temperature not reached with 45 minutes. It was on longer than 45 minutes and did get hot. Anyway, the oven no longer heats. Removing power for several hours does not help. The control panel functions and door opens, but no heat on any setting. This sounds like the same thermal sensor issue that many customers have noted on this site. Dies on 1st cleaning cycle - What a deal! Christmas company tonight gets cold cuts.

My parents have a KitchenAid Superba oven model KEBS107DWH7. The door hinges keep on breaking. Unfortunately the oven is 9 years old, but they have replaced the hinges 5 times allready. KitchenAid denies there is even a problem and that this is normal for an oven. Online you can find many consumers with this problem. We were offered 50% off on replacement hinges or 10% on a new oven. Replacing the hinges is out of the question because they will keep breaking. I asked them to give us a more permanent solution because the problem is the design of the oven. If replacing the hinges would make the oven work for a longer period of time we would do it.

The response from KitchenAid was 100% what was reported on internet. They went so far as telling me they were giving me a special deal, even though they seem to offer this more often. They even went so far as to say that we were mistreating the oven. My parents have been *extremely* careful with the oven. All it took was a grandchild letting the oven door close without holding it to prevent the hinges from doing the work. While KitchenAid is completely within their rights with regards to warranty, it is the attitude that there are no problems and that the consumer is to blame that is infuriating. I doubt I talked to a manager as they claimed but I got them to give me a case number. If any other problems with this model come up at least you can reference this,

Multiple repairs to the hinges some of which were covered by the technician. Many ruined meals.

Kitchen Aid Superba Built in oven (Model # KEBC107KSS04). Used the self cleaning feature for the 1st time and oven no longer heats. Emailed Kitchen Aid and never got a response. Decided to fix myself and ordered part #9759242 for $55 from local parts shop. After having this problem occur AND getting no response from Kitchen Aid AND reading shear # of related complaints, I WILL NEVER PURCHASE Kitchen Aid appliances again. I'm amazed that some businesses apparently don't care about customer service...some day, it will catch up with them.

$55 and 1 hr of time, loss of trust in Kithchen Aid

In June of 2007 I purchased a Kitchen aid ceramic cooktop Model # KECC508MWH. It has an electronic touch pad. In August of 2007 and again in September of 2007 the touchpad had to be repaired or replaced. My complaint was that it would just beep and turn on of it's own accord. All four burners would light up and flash. It worked well for a few months but now is acting up again. It just comes on whenever it takes a mind to. Sometimes it turns off in the middle of cooking something. The only way I can be sure it will stay off after I turn it off is to go out to the garage and trip the breaker switch.

The store where I purchased it will not make any more repairs because it is no longer under warranty. Because this is an ongoing problem from the month after purchase til now I believe I am entitled to a full refund or replacement. I believe the real fault probably lies in the manufacturer of the product rather than with the store where purchased. I hope to get restitution. Please let me hear from you.

I paid 744.95 for this cooktop that doesn't work properly. I worry that it may cause a fire. It is very inconvenient to have to control the stove with the breaker switch.

Now, the new oven is gone. I will never purchase another Kitchenaid again.

I had also purchased the stainless steel refrigerator in 2005 and had to get that repalced under the warrenty.

The coolant leaked out causing the refrigerator to stop cooling at all.

We purchased a double oven KitchenAid unit 3 years ago. The first one never worked. After numerous letters and calls, KitchenAid replaced the unit. I have a great deal more detail on this! Tonight, 12/6/08, while cooking a pizza in the lower oven, the microwave door on top exploded sending fragments of glass as far as 20 feet.

Unit power is cutoff. I don't trust to use this product especially after reading the countless blogs about the same thing happening. $2000 loss. My family is a bit worried about all other KitchenAid Appliances and worried they may catch fire or explode too. What's up with this? Ridiculous!!

OUR stove is a 2002 model kesc307whh6, we have had issues with our stove including oven door not unlocking after self-cleaning had been used had to pry the lock to open it. Also wires sparked and shorted out in front contol panel had to have repairman come he said it was from water boiling over and running (leaking) in panel, was very careful not to let this happen again but other day more sparks and smoke from panel,hen opened up no water, I do not trust this stove and customer service is bad, went and bought a ge stove.

paid lots of money for what we thought was a good stuff, repeated repairs, stove that went up in smoke=new stove differ company

Kitchenaid Range model KGST307HWH4 Electronics have now failed for the fourth time. We have already had to pay over $350 twice to replace the controls which will again need to be replaced. They say that they've failed our of warranty. Well by my assessment the fact they this is a continual failure of the same part tells me it should not only be repaired, but the entire unit replaced! At LEAST on a pro-rata basis.

Over $1,000 out of pocket for continual repairs of the same components.

I used my Self Cleaning feature on my built-in Kitchen Aid electric oven/convection oven and now the oven does not work. The oven was installed in 2005. I don't use the much and therefore have not used the self cleaning mode before. Of course, the first time I try, the oven stops working after it was cleaned. I called KA and got the anticipated answers. We can have a repair person come out and look at it. It is no longer under warranty. No, the thermal fuse is not covered even if that is the problem.

I went ahead and set up the appt. with their service dept. I asked if they could make sure that the repair person brings the thermal fuse with him. They gave me the direct number for the repair company. The repair company said that they would have to make the diagnosis themselves and then determine the parts that would be needed. I said that I would like to avoid having to have two sevice calls and couldn't they just bring the part with them just in case. I didn't want to have to take more time off of work. They wouldn't agree to it so I cancelled the appointment. I called a local repair company and they asked for the details and said they would plan on bringing the necessary part (thermal fuse) for the oven based on the model number that I gave them.

Companies can no longer hide their faulty products because of internet sites like this. Thank you for your service. I will look here before I buy any major appliance in the future. The repair will cost at least $225.00

We owned a model KEBS277 Double Wall Oven. When it stopped working, the repair technician said it needed new thermostat, but that the part was not available, anywhere. Kitchen Aid operators rudely informed us that that model was old, and that they had no obligation to continue to supply parts. We informed them that we were under no obligation to buy a replacement wall oven from them. In an incredible waste, the oven had to be replaced for over $2,000.00 because of a missing part worth no more than $150.00 to 300.00.

Service and repair is an integral part of every appliance purchase, so we had to seek another wall oven, but not from Kitchen Aid or allied companies. We will not patronize Kitchen Aid. We recently spent $ 2,767.00 for a new appliance, but for with another brand. A copy of that receipt is being sent to Kitchen Aid. This could have been a sale for Kitchen Aid but for its high handed policies.

Replaced wall oven with another brand, GE, not related to Kitchen Aid or Whirlpool.

On 11/22, I e-mailed Kitchenaid explaining the problem and the costs, knowing that it would only be information for them since my warranty has expired for this part. They promised a reply within 2 business days. As of 11/26, no reply.

I know that there are many such complaints against Kitchenaid for this issue and that they seem reluctant to accept responsibility for this design flaw.

I also have a Kitchen Aid wall oven that failed to operate after I used the cleaning cycle. I called Sears for repair (that's where I bought it) and paid for the repair in Jan. 2008. Now Nov. 2008 I attempted to use the cleaning cycle again. The oven stopped working again.

My contact with Sears and the same repair company they sent said the 90 day warranty was passed and there was nothing they could do. I asked if I repaired it again would I ever be able to use the cleaning cycle without having the same result. The response was, if I had it repaired I should use the cleaning cycle before the 90 day warranty expired and they would replace it for free. So now I guess I would have to clean my oven every 89 days and continually have that part replaced. What to do?

We purchased the kitchenaid wall oven. Last night after cooking we closed the door and heard a loud bang.... we opened the door and the interior glass window had exploded sending glass everywhere inside the oven. The oven at the time was empty as we had just pulled out the food.

The oven is 1 year and 4 months old. I believe that I have an extended warranty but have to call the Home Expo design center to find out for certain.

We built our house in 2005/2006 with a very reputable builder. We decided to upgrade (joke) our wall oven. We chose a kitchenaid self cleaning single oven unit. Our oven was installed using the installation information provided by Kitchenaid.

Within a short period of time we noticed that the outside of the oven got very hot with normal baking. When I went to self clean it, it ran through the cyle then my oven no longer worked. The part took over 6 weeks to arrive, hence no oven for that period of time.

Several cleanings later, it happened again. Of course it was no longer in warranty. The repairman mentioned they've experienced alot of the same complaints, and the ovens get so hot during cleaning they even mentioned a fire!

This is definately a manufacturing flaw and Kitchenaid (or whoever owns it now) should recall this oven before someone really gets burned!!!!

We can no longer feel safe when appliances fail after a very short life span. Is there no regulation on safety for these large manufacturing companies?

We had to pay for the costly repair the second time (less than 2 years old).

I am extremely nervous about even using the self cleaning feature. Yes, I'm worried that someone could even get burned touching the outside during normal use.

I decided to get some milk only to find out that the temperature in the refrigerator was at 60 degrees! Thankfully we picked up an old Maytag fridge years ago. (It runs faithfully day in and day out). We moved our food into the garage fridge and now await another service call. I purchased Kitchenaid because I thought it was a brand I could trust, I will never purchase another one of their products again. I think they should change their name from KitchenAid to KitchenCrap.

I bought a top of the line Kitchenaide double wall oven unit and had it installed this week. While the installers were still here, I turned it on to make sure it was heating. 15 minutes after turning it on, I opened the upper oven door and the glass exploded. The installer took the door back and when he called Kitchenaide they claimed it wasn't their fault, they had never herad of it happening before.... Finally after repeated attempts they reluctantly agreed to send a repairman to replace the glass in the door.

There was glass everywhere, as if a bomb had gone off full of shrapnal.

Oven stops working after self-cleaning feature is used more than 2 or 3 times. I have been without a working oven for four months and all Whirlpool will say is it is on a rush order and I should wait 2 to 3 weeks. The product is a KitchenAid built in wall oven Model #KEBC107 KSS04 Serial #XS2002914.

Being unable to bake or roast any meals has resulted in a lot of fast food meals. The oven was not cheap $1,959 and I can't afford to throw it out and buy something else.

My husband and I were sitting in the kitchen when we heard a loud bang! The cast iron grate on my KitchenAid Gas Sealed Burner Cooktop Model KGS105G cracked near the front burner and now has a 1/4 inch gap. After reading of other complaints, I expect the second grate to come apart at any time.

When I asked customer service if they had a replacement program for these defectives grates, the woman said no but she gave me the cost to order new ones. It'll cost about $175 to replace both grates. Who knows how long they'll last. I'm writing to KitchenAid's president, Jeff Fettig, 553 Benson Rd., Benton Harbor MI 49022 to express my disappointment in their products and customer (no) service.

I purchased an electric range KESS908SP in May 07 I complained that the top did not seem level when cooking but was level when measured. I had a boil oven in Feb 08 and all the liquid ran down into the controls on the front of the stove and shorted everything out . This is the top of the line convet oven .and now nothing worked. the seal was not making contact whenever a pot was on the stove .Ihave had the control panels replaced twice the top replace twice and quess what if you splill water on the top it runs threw the controls thru the oven and into the warming draw.

It has been a nightmare talking to whirlpool over the stove I have jumped threw so many hoops. I have lost 8 days of work to be there for repair. They now are willing to replace my stove with the same stove. I ask if it will do the same thing . No one can tell me. It has been 8 mths of crap. I just want my money back to get a stove I can feel save using. I have 8 Kithcenaid appliance in my home. I will never purcace another one

i have a kitchenaid smoth top slide in stove that in less than 6 years i have had repeated repairs to the electrical, had to replace the top which cracked, and replaced the door because the finish was defective. all parts had to be paid for by us. in 48 years as a homemaker this is the worst appliance i have ever owned.

cracked top that cracked one day when i turned the large burner on. HAD TO PAY FOR REPLACEMENT. HAD TO PAY FOR REPLACEMENT OVEN DOOR THAT HAD DEFECTIVE FINISH. TRIM IS NOW DETATCHING FROM UNDERMETAL WHICH SHOWS RUST. I WANT THE WORLD TO KNOW THIS IS NOT A QUALITY COMPANY.

Believe it or not, while cooking on our smooth top stove tonight, there was a huge explosion, and one of the burners blew up and threw shards of glass in every direction! The shards were thrown with such force, that they actually gouged the cooktop like the rays of a sunshine and the force of the explosion cracked the rest of the cooktop in every direction. I thought my mother was going to have a heart attack. I a so grateful my 5 year old had just left the kitchen moments before. Needless to say, since glass was everywhere, our dinner was ruined.

Now they tell me I have to pay a service technician to come out and assess what happened. Helloooo? I know what happened. I was operating a very dangerous and very defective product!!! Why should I pay for that? Then I'm told it may not be covered under any warranty!

The entire stove must be replaced - not to mention a leg of lamb dinner!

We had purchsed 4 Kitchen Aid microwaves (Model KCMS1555RSS-1) in Feb. 06. Approximately, 6 mo. ago, one of the units malfunctioned (Serial # FGS3006428), in the off mode- the unit remained on and started smoking. The light and turn-table inside remained on while unit smoked/caught fire. We had to unplug machine.

Last week, a second unit (FGS3006313) did the same thing. I called Kitchen Aid to report defect unit and they sent tech. to diagnosis problem. He said the transformer had caught fire. He noted he never seen that happen before and in his opinion thought the motherboard (computer) has caused this to happen.

I just got off phone with Kitchen Aid and they seem uninterested in the safety hazard these machines may cause. I spoke with Jim, Safety Lead at Kitchen Aid/Whirlpool. Kitchen Aid has refused to stand behind their product (denied request to further invetigate/repair our machines) and I am concerned that other uses of this model may experience fire due to this product.

Fire Hazard

my oven failed. the touch controll pad is bad. ck order. part on baexpected part date is 11218 maybe. oven under manufacture warranty. part available all over the internet. forced to pay $235.00 for a warranty part

forced to pay $235.00 for a warranty part. may or maynot be able to repair before Thanksgiving. family tradition kicked to the curb cause Kitchen Aid doesn't care about their customers.

I have a kitchenaid side by side refrigerated that was built 10/02 Model KSRS25ILWH02. Recently the overload failed on the unit and caught fire. Fortunately my wife and I were in the kitchen at the time, smelled something burning and noticed the smoke coming from the refrigerator. I pulled the plug immediately. The repairman said the fire destroyed the overload and compressor so it will cost minimum $800 to repair.

I am very disappointed that a unit this young is ruined and can not imagine the potential damage had this failure occurred when we were not home. Kitchen aid should compensate us for a new refrigerator. A recall of these units should occur immediately before some gets hurt or killed.

I am now forced to purchase a new refrigerator at a time when we are in difficult economic times? Kitchen aid needs to pay for this serious defect.

Our 3 year old Kitchenaid built-in type gas range, Model KGSA906SS, is a lemon. On self-cleaning the oven, the digital readout went black and the oven door would not open. I called Kitchenaid and I was advised to push reset button on back of the stove. On pulling it out of the kitchen cabinets the glass door on the oven shattered. There is something seriously wrong with the design of this stove as is clear from the many people that report having exactly the same problem.

A gas range should last at least 10 years if not more. I have tried to contact Kitchenaid using website. The automatic response said that they would respond in one or two days. It has been 2 weeks now and I still have not heard back from Kitchenaid.

Given the cost of the stove (roughly $2,000), we decided to repair it. The service technician is awaiting the glass door. It has been a month already and today they told me that the door glass has been back ordered and they have no idea when it will arrive.

Broken oven door glass. No digital readout. Oven door locked up.

I a wall oven in 2000 through Sears while under warranty the oven door hinges needed replace, they broke after the warranty expired. I then went to my local repair company Affordable Appliance and I purchased a new set of door hinges. The hinges have been ordered and replaced six times! Affordable Appliance Repair have now refused to keep replacing the hinges. They told me to contact Kitchenaid which I did after the Sears warranty expired as well as this time.

Dawn at Kitchenaid contacted Affordable Appliance (who is an authorized dealer.) but all that was offered to me from Kitchenaid was a exchange cost of 53% towards a new oven. My hinge parts are still under warranty. Kitchenaid would not even send someone out to look at my oven. They just gave me a couple local companies to call and pay for it myself! Do I have a rights as a consumer to get a new oven... free?

I am a baker and have been so upset with my oven door never closing. This will be the eigth set of hinges and 16th time of appointments. This has required many work hours of mine lost and has been very stressful dealing with a broken appliance.

in 2000 bought Kitchen Aid combo micro wave and oven in one unit. After self cleaning the locking mechanism would melt - stove could not be opened. Five new locks later, KitchenAid gave me a replacement - a new version of the old model which remedied the melting lock problem. However they gave me an allowance of$ for the replacement.

If they sent me a check I could have saved $750.00 by going to mu local retailer. After numerous letters received no satisfaction from KitchenAid. 1450.00 toward the new replacement, but charged me full retailer price

Kitchenaid oven door locked shut during self clean cycle and display went black. After removing the back panel of the unit the technician reported that 2 fuses would need to be replaced as well as the entire circuit board, which was still under warranty. The technician was unable to get to the circuit board, or even examine it because he did not have the proper sized right angle screw driver. After he left I pulled the unit out myself and bypassed one fuse (was unable to find a second) and my wife reported that the display panel lit up just fine. No second fuse or circuit board was necessary.

I tried contacting the service manager a total of 4 times over the next 3 days - and left detailed messages. I finally received a return call. I requested a refund for the service call, the technician obviously faked his was through the service call and attempted to charge us for parts that did not exist/or need replacing and was going to replace an expensive part under warranty that wasn't even broken. The service manager basically told me that was a favor and he simply was not going to refund any money at all. We are taking them to small claims court for the service call.

Their estimate for the job: $233.18 plus the circuit board which was under warranty. The actual cost: <$40.00 and a simple screw driver.

$55.95 2. Technician borrowed my cordless screwdriver when he arrived at 11:00am, he had not charged his tools. 3. Technician did not have all the tools he needed and was unable to get to the circuit board to see if there was anything wrong with it. 4. Technician did not have any idea how to open the door to get the serial number of the oven (on the inside of the locked door).

I purchased stove abt. 5 yrs ago. The other night cooking on the jet near the backsplash. It's stainless steel in the back and glass cover in the front of it. All of a sudden the glas explosed into a million pcs all over my kitchen and I think some went into my soup that I was making. I thought the glass is supposed to be heat resistance. I got no satisfaction from Kitchen Aid because I don't have the warranty any more. I think this type of stove should be recalled.

The gas stove top just broke into thousands of pieces. The stove had not been on for at least two hours. It just exploded.

We were in another room and heard a loud noise and went into the Kitchen. The top of the stove was every where. Nothing droped on it and it had been of for at least two hours. We feel that it must be a flaw in the design.

When we moved into our house, the kitchen had recently been redone, including with a new Kitchenaid stovetop. On the stovetop, the knobs that turn the stove on and off easily break. The company charges $25.00 per knob plus shipping to replace these knobs. That is clearly customer gauging -- the knobs are made of plastic and probably cost the company a few pennies to create. They only warranty the knobs for 90 days, so if a knob fails (breaks) I have to keep buying new ones at that ridiculous price.

We have to spend an outrageous amount of money on these cheap plastic knobs

Our back splash/guard has exploded once AGAIN! First time, 5/15/08 and 9/20/08. This a design defect and Kitchen Aid will not accept responsibility for it! Last time we contacted Kitchen Aid, who pass us to Sears. The repair was done but it didn't stick!

Lost dinner again, safety issue again, more headaches again. This time we have photos and saved the broken glass.

We had our kitchen remodeled in 2005 and went with the Kitchenaid double wall oven and dishwashers. The 3rd or 4th time I used the self-cleaning feature on my new oven, the oven stopped working. I called a local repair service that is licensed to repair Kitchenaid. They had to pull the entire oven unit out of the wall and replace the thermal fuse that had blown during cleaning. They told this was not uncommon in these ovens and they were seeing a low of this with Kitchenaid. I received a fat bill of $200. That was less than 14 months ago.

I have only used the self-cleaning feature 2 times since then, and sure enough, the fuse blew again. This is the 2nd time in less than 2 years, and the oven is not even 3 years old. I contacted Kitchenaid, hoping that they would realize they had sold me a faulty oven, but they refused to even consider it because I was out of warranty. Unless you use your self cleaning feature very frequently, and most prople I know only use it several times a year, you wouldn't know it was faulty until after a significant timetime had passed. I was out of warranty before I had used the feature 3 times.

I have now had to have the repair company replace the fuse again, to the tune of $200. They also claimed that the exhaust fan, which is extremely loud and also needs replacing, is not properly circulating the heat during the cleaning process, which is causing the oven to overheat, and blowing the fuse. I can't wait for that bill. Why is this not considered a fire hazzard? If it is, shouldn't Kitchenaid be responsible for dealing with that?

Kitchenaid has been less than helpful, and even bordered on rude, when I called to ask for help. I think that if they make one exception, they might have to help all of the other poor people like me who thought they were getting a quality product from a reliable company, and soon found out otherwise.

My daughter and I both have the same model Kitchenaid stove with the self cleaning feature. My stove has like many others failed during the self cleaning cycle. After approximately two hours the control panel went blank and the oven door could not be opened. This makes the oven unusable. The thermostat had to be replaced. This same exact problem has now happened to my daughter twice.

The repairman said he was not aware of any problem like this with this brand of stove. However after searching several web sites I see that many people have had the same or similar problem with Kitchenaid stoves.

First of all I think it is unfair for the consumer to have to pay for the cost of replacing the a defective part on a defective product. Secondly it is a major inconvenience to be without a stove. I think it is arrogant and dishonest for Kitchenaid to not admit that there is a problem. I would think that a class action suit against the company is in order.

We recently used the self-cleaning function of our new Kitchenaid gas range and in the middle of the process, the stove and the electronic key pad quit functioning. In addition, the oven door is locked. This is the second time the electronic function of the stove failed. The first time was during Thanksgiving dinner preparation when we had a pie in the oven and several burners going at once. The control panel and knobs get so hot you can't touch them.

We thought Kitchenaid was a top brand, but now have come to believe that we paid WAY too much for the quality of workmanship we received. We are in the process of contacting Kitchenaid and/or a repairman. We cannot use our brand new oven!

I called again to find a service person that could come and fix the stove. Upon the first visit the service technician said that he would need to order new boards for the oven. On 9/12 one month later the service technician came and here is what he had to say (replaced the boards,no power, bypassed thermal fuse still no power, power to cook top fine. Possible short in wiring harnest and problem location not detected) So one month later I am still left with no oven and have had to go out and by a toater oven. I havent had any luck with the Kitchen Aid customer service. I asked how I could talk to someone in a management position and they told me I could write a letter to the CEO Jeff Fettic. Meanwhile I am still without a stove and dont have a repair person that seems to know how to fix the problem.

Have had to wait 2 X for a repair person to come to my house.
Paid 89.00 for a service call and still no repair on the oven
Had to purchase 20.00 toaster oven.

Had to spend numerous hours trying to deal with this issue.

Oven won't heat after a self-clean. Our's is electric. Lots of hits on Google for several KitchenAid/Whirlpool oven models, including gas appliances. Apparently repair includes Thermal cut-out/fuse/thermostat part #9759242 which costs $44.95 plus $6.46 s/h from repairclinic.com. I'm handy with tools but can't find a diagram of where the part even is. So, I'll try to watch a repair guy. No guess how much repair visit + parts will cost. Will post results after visit.

I purchased this oven when I moved into a new condo in 10/06. In 2/08 the oven quit working and it took several months for parts to be replaced and have a functioning oven. Today 9/14/08 the oven caught on fire by itself and I had to call 911. It was an electrical fire. They had to turn the power and gas off and pull the range out away from the wall. Now I have no functioning stove or oven. This for an expensive appliance that is just 2 year old!

The consequences were limited in terms of the actual fire, because I happened to be in the kitchen when it occurred and called 911 immediately. Hoever, the consequences could have been fatal had it happened at night when we were asleep, or an hour later when we would have been at church. I see several other reports of this. I think KitchenAid needs to recall this range and pay customers for a new one.

I have a Kitchen Aid stove. I put the thing on to clean and guess what pooooof it stops working somewhere in the middle of the cycle. The door locked and there was no power to the keyboard. After this happened I called Kitchen Aid direct, they were crap at answering any questions and kept trying to tell me to connect with Sears....called Sears they said contact Kitchen Aid direct.

Called Kitchen Aid back and they actually stated this is not a problem that has ever occured before.....I promptly gave them this website address and asked for some assistence with dealing with this very big, probably expensive problem. They were useless. So I am left with a self cleaning stove that does not self clean and does not open and basically does not work now...this is great as my company arrives on Friday for two weeks. So much for saving up and buying a so called great make that would outlast me lol. Very frustrated and very annoyed

Small Success! Self-cleaning cycle/thermo fuse problem For the second time when I used the self cleaning cycle on my Kitchen Aid Gas Range the unit shut down, the door locked and front panel was blank. This time I did talk to the KitchenAid executive management team who were very friendly and helpful and said they would fix my stove free of charge, which they did. KitchenAid say that they are unaware of this as an ongoing, common problem. Will everyone who has had this fault or those who will have it in future please call again to KitchenAid directly and insist on speaking to the executive management team.

We purchased a Kitchenaid Microwave / wall oven combination oven in June 2008. Since new, it has never worked. It keeps showing an error code. After several visits from service, it was deemed unrepairable. We are still waiting for Kitchenaid to authorize a replacement. We keep getting the run around. It has been 2 months that we are without an oven. I have called kitchen aid several times but have not gotten a reasonable answer. It seems like their procedures are strange - waiting for on tech support group to call another and send documntation that than has to be reviewed. So far, we still don't have any answers.

We have been unable to cook in an oven or microwave since June 27. Lots of going out for dinner.

As of today, I have an offer (from management) to purchase a new Kitchenaid and receive a rebate of 20% of the cost of the new oven. I just don't see why I have to foot the bill for a new oven, when we have used it properly, and it is only 6 years old! Gheesh! The offer to take 20% off a new oven is tempting, but I don't think it makes sense to purchase another Kitchenaid, especially when management won't acknowledge that there is, in fact, a problem with the construction of the oven!

My suggestion to others, based on my own experiences, is to purchase a Frigidaire product! I have two Frig. Dishwashers....when I purchased them, I decided to go with a medium-priced model. These dishwashers are performing a lot better than my previous Thermador (mucho expensive!) dishwashers! After 8 years, they're still going strong! I had originally figured that I oculd purchase 3 Frigidaire dishwashers for each Thermador...and guess what! The ones I bought have outlasted my previous Thermadors! Go Frigidaire! Well, thanks for reading. misery loves company. And think twice before you buy another Kitchenaid oven!

We have had the back splash glass explode, the broiler not work, the door hinges suddenly not work, the convection oven stop working and the glass on the door break. My husband thought that one was his fault, now I'm not so sure. We have replaced the glass (not cheap) and I was going to clean the oven tomorrow, as we were afraid to clean it until the glass was replaced. I dont think I will chance it. What a surprise to find out that KitchenAid products are not quality products.

I will be looking for a new range tomorrow. I am scared to use the range at all and can't wait until I can get it out of here. The others who told about the glass actually exploding are absolutely correct. All the food had to be thrown away and my foot had a cut on it. Nothing serious, but it could very well have been. I can't believe I'm going to have to shell out alot of money (that I don't have) on a new range!

I built a home a little over 2 years ago and made the HUGE mistake of purchasing all KitchenAid Appliances. My double wall ovens that were less than 2 years old self destructed after using the self cleaning cycle. I see that many, many others on this sight have reported having the same problem. There should be a class action suit against them for obviously ignoring an ongoing problem. I was told by the tech not to use the self clean cycle anymore?! What good is a self cleaning oven when you cannot use the feature? Then a month ago, just over the 2 year period, the control panel on my Whirlpool Dryer (the same company) fried! The service tech informed me that evidently they have had a lot of problems with this happening as well.

However when I called to report the problem and tell them I thought they should be responsible they informed me there was nothing they would do. I have since purchase extended warranties on all of my appliances. Unfortunately I still have a washer, refrigerator, dishwasher and ice maker that can self destruct at anytime! I'm fairly certain they will especially because my dishwasher has started making a funny noise. I think that the company is building substandard products and then waiting for the consumer to purchase their extended warranties as a way of making more money.

I have spent an additional $1,000.00 in 2 1/2 years between repairs and extended warranties. I hope that no one buys their products anymore. I will tell everyone I know about how shoddy their appliances and their customer service are. This has been quite costly and certainly a major inconvenience both times. The oven stopped working at the end of November and was not repaired until after the holidays! The dryer was non-functional for 2 weeks!

I purchased at Kitched Aid Range model#KGRA806PSS02 in November of 2006. I have bein calling them for reparts at least 6 times because the oven would not shut off using the kep pad to turn it off. We have to shut it off by un-plugging the the electrical out let. I have complained to PC Richards who always refers me to the service company. I finaly got in touch with Whirlpool Corporation this Aprial who told me I need to contact the service department. The range is hazardous and can cause fire. My Mom is unable to pull the range out by herself to acees the electic outlet to turn the oven off.

The range is left on for long periods of time because it would not shut off and it is costly and hazardous. The down time is 2 weeks or more before the range can operate correctly. The technician has to inspect and then order the parts which takes between 7 to 10 days to arrive and a techincia is sent out again to replace the part. I am requesting a replacement of the range and I am told the range has increased in price to $1,900 and Whirlpool coorporation is willing to give me $920.00 and I have 30 days to take this offer.

My KitchenAid double oven is 7 years old. I recently let the oven run through an entire cleaning cycle, something I had never done before. As a result, the oven was completely dead and the repairman charged over $400 for the parts and the labor (since he had to have two men lift the unit out in order to get at the back of the ovens). The problem is that the oven itself could not handle the full cleaning cycle, overheated, and destroyed the internal fuse and blower system.

I don't understand why a cleaning cycle was placed in the oven that was too hot for the oven itself to handle. I also don't understand why this is our responsibility to undergo the cost of the repair that is involved when we only did what was outlined in the owner's manual; running our oven through the cleaning cycle. I have gotten no help from KitchenAid (Whirlpool) since my oven is out of warranty and they have no other complaints regarding this problem.

Since then I have done very little research but came upon literally over 100 complaints regarding this problem going back several years. Perhaps you can get a class action suit together to force Whirlpool to stand up for his products and not to lie to the consumer.

We purchased and have maintained a service plan for a KitchenAid range. The plan was purchased through KitchenAid Home Appliances. The glass cooktop on the range has cracked (not from misuse) and must be replaced. The condition was reported to KitchenAid customer service on 7/8/08, and we were advised to discontinue use of the range until it was repaired. The new cooktop is reported as backordered by the repair contractor (A&E). KitchenAid states that the problem is not their responsibility since the range is out of warranty.

The service plan provider (National Product Care Company) assigned the service call to A&E, one of their vendors. NPCC and A&E both state that they can't perform until the specialty part is available. There seems to be no performance or response time specified in the fine print of the service agreement. Based on responses from manufacturer, authorized service plan provider and the repair agent, it appears that no one is responsible for the inability to fix our stove. Everyone is polite and so sorry, but not much concerned about getting on with product support. While we have received some benefit from the service plan in the past, it is not helping much on this occasion.

1. Disappointment in KitchenAid's lack of support for their product line. 2. Disappointment in performance of the National Product Care Company. 3. Inability to use the range since the date of contacting customer care, 7/8/08.

I purchased a KitchenAid double wall oven from Reno's appliance in 10/04 - installed 12/04; in 6/05 it stopped working properly - I had the entire system board replaced and have continually had the same problem 4 or 5 times since then - having the things replaced and repaired. The oven will start going off in the middle of the night - beeping and asking what temperature to set the 'probe' at - as if it is about to go on. The last time it happened - 6 months ago, I kept insisting I had a lemon and asked them to replace it - they said since the repair people were here, have it fixed one more time and if it broke again, they would replace it.

Well, now 6 months later it went off in the night again - I called Whirlpool who I believe now owns KitchenAid- their safety person told me not to use it anymore. But they could not replace it - I could buy another one for $1586.50 (I paid $2,600 for it) and I have to decide by the end of this month. He said to have A&E try to replace it first. I scheduled for A&E (who service for the extended warranty on this) to come out today 7/22 - but when I called this morning to confirm my appt. they said it wasn't in their system. They can come out on Friday. I have wasted so many days of not being able to use this oven and waiting for repair men to come and having them in my home (and sometimes them not showing up at all) for hours - and having the oven break again. I feel that this company has sold me a lemon and are lying and giving me a tremendous run-around in trying to not resolve this problem.

I have spent countless hours on the phone with their people, and GE. I was promised a replacement for the next time it breaks (which is now) - but now they are saying they have no way of knowing who said that and they cannot honor it. I am frustrated and concerned that this oven might do something weird - like go on when we're not here or worse are sleeping. Not comforting with 2 small children in the home. After reading one consumer's complaing that his oven did suddenly start on fire when not turned on, I'm even more concerned. I just emailed CBS Channel 2 Investigates and referenced this website so they too can see all of the problems. Maybe something can be done ... Just not fair!

My Kitchenaid Superba wall oven stops working when I use the self clean function. It is out of warrantee now. Many others on this site have reported the same problem. Kitchenaid does not acknowledge that the problem exists.

I have had to replace the thermostat twice, at about 300 bucks each. I can no longer use the self-clean function, because the repairman warned me that the problem will reoccur. I feel like I wasted 1000 dollars on this oven. If there were a class action suit, I would join it.

I purchased an oven from an appliance store called Western Appliance in Santa cruz on 10-10-06. This oven has a self cleaning feature. When I self cleaned my oven the thermal fuse broke. In March of 2008 I had this part replaced. Kitchen Aids Tech from A&E came out and replaced it and told me that I neede to drill holes in my cabintes and put a fan in the front of the unit when I self clean it. The second time that I cleaned it I opened the drawers under the ubit and the fuse did not blow. The 3rd time that I self cleaned, i did not open the drawer. My smoke alarm went off in my house. The unit got VERY hot. When it cooled down, I tried to bake in it and the oven would not heat. It blew the fuse again.

I live only 3-4 months a year in this home. I have owned this unit for about 21 months. Itried to get kitchen aid to replace the fan so that the fuse will quit blowing. I spoke to Robert from Coastal Appliance, and he said that we was very familiar with this product. He said that is a VERY common occurance that these blow fuses. He suggested that I replace the fa, Sensoe and Fuse. That will fix the problem. He gave me an estimate of Approx. $300. I payed $1.473.00 for this oven. I spent another$72.00 on a sevice call to replace the fuse the first time. And now I am quoted $52.00 for the part and $160.00 ro replace the fuse again.

I feel that I have a faulty product, and that Kitchen Aid is not working WITH me to resolve this faulty product. I own a Construction Company and have bought many Kitchen appliances. I have never had this problem with other appliance company`s. Please let me know what I can do about this.

I am unable to have an oven for ANOTHER 2-3 weeks. I feel that this oven is still new becuase it does not get used that often. Even though Kitchen Aid refuses to back their product. When the fuse gets replaced, it blows when I clean it. I feel that it can be a fire hazard . I want to get my Approx. $1.500 worth of use of this appliance.I did not buy this product to pay someone to fix it when I clean it. Thank you for your time,

Kitchen Aid stove broke during self clean cycle in 9/06,, the whole computer display went off after 1 hour, oven stayed locked, would not work anymore,, had to pay for a service and new thermostat $200, now on 7/08 I decide to self clean on the minimum cycle again, paranoid though, and what happens. it goes off after 1 hour again, and the oven is once again broken, Kitchen Aid does not car, all they tell me is to purchase a new extended warranty, so that everytime it breaks again when I want to self clean I get to call them and wait 4 weeks for a part,,

I have only self cleaned (well tried to self clean) twice in this oven. They said if I pay for service and the part again they would guarantee it for a year if the same thing breaks again. I hate this stupid oven, and will never buy kitchen aid again. the total amount I will have paid after fixing this is the amount I could probably put toward a much better oven, sounds like a lot of other consumers have had my same problem with self cleaning cycle.

What can be done?

Broken and needs replaced. Rumor is that even if repaired, it will continue to break each time the cleaning mode is set.

I bought a Thousand dollar piece of crap! Had dishwasher installed on Thursday July 10th.It ran one complete cycle and did a very good job of washing the dishes.This evening it refused to fill and seemed to make grinding noises.We tried for two hours to see if the thing was going to do what it is supposed to do and it would not.I am returning it to hhGregg the first thing tomorrow.The Model is KUDSO3FT.I am glad that I was fortunate enough to read these complaints.I will demand that I be able to exchange it for another Brand!I am now thinking Bosch.

I am a mother of 7 children.Only 5 are still living at home with us.With gas prices the way they are and everything else you need to sustain a large Family it would be of some comfort to be able to rely on your Brand new appliances.I just want a good quality dependable dishwasher.Does America still make Quality things?