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KitchenAid Stoves & Ovens

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Tanya of Temple City, CA October 28, 2009

I purchased a Kitchen Aide oven and range. Four times the oven has broken down. Every time I use the self cleaner, the oven shuts down and will not open. Every time I am told it is fixed and will not happen again. I believe I have been more than patient! I am not able to cook. No baking, no roasting, no broiling! Nothing! I am a wife and mother of three teenagers.

The inability to use my oven greatly increases my grocery bill. I have to purchase foods that can be prepared either on the stove top, or microwave. Plus the inconvience of not being able to cook for the Holidays. It is my house where the family gathers, because I cook! Now we have to eat elsewhere. Possibly at a restaurant? For a woman who cooks, and cooks well, this is not acceptable! Here I have a new and wonderful oven and am denied the use of it! OUCH! I want, and need to be able to cook for my family. Everyday!

Patti of alta loma, CA October 28, 2009

I used the self cleaning oven feature for 3 1/2 hours as prescribed in the owners manual. The next morning, the oven was clean but the heat was still on around 200 degrees which caused the cooling fan to stay on continously. The only way to get the fan to stop was to turn off the breaker, we tried later to turn the power back on and the fan continued to stay on with a low heat. My oven is 8 years old, so it is out of warranty.

Lynn of Surrey, BC October 25, 2009

We purchased a slide in range (Model YKESC307HW8) in April 2004 for 1500 from Sears Canada. Almost immediately we started getting F2:E1 errors and the oven would shut itself off part way through cooking when cooking something for a long time like a turkey. I rang Kitchenaid and was told to turn it off at the breaker to let it reset itself. Shortly after, I realised it wasn't cooking evenly. Sears came out and "repaired it". Not long after that, it just stopped working (the top still worked). This time I was without it for a month while three lots of technicians tried to figure out what was wrong with it, replacing just about everything they could. Even after it had been "fixed" it was still shutting itself off when cooking something for a long time (I never used the self-clean facility).

The control panel was replaced in February of this year for the second time (just before the 5 year warranty ran out). Now the display has disappeared completely, although the over still works if you press the buttons, though you can't see what you've set. Again the oven shut off last wee when I was cooking a turkey and wouldn't have known if I hadn't had a thermometer in the bird and realised it was taking too long to cook. I use a separate electronic thermometer because I have no confidence in the cooker.

Sears came out this weekend and tried to tell us that the control panel needed replacing (again) and it would be 700+ this time. The part is only under warranty for 3 months! We are now going to have to buy another oven but will never buy Kitchenaid again. I am going to take this to the television consumer programs and show them this site and see if they can help.

Mario of Milton, ON October 18, 2009

This is the worst stove top for cleaning - tried several products - any oil/marg splatters or any food that is being cooked on top of stove that splatter is dried on to the surface - even cleaning right after still does not come off completely - over time just accumulates! Have not tried the self clean oven feature yet - after reading the comments am very worried to try it!

jo of gold hill, OR October 17, 2009

every time we clean are kitchen aid oven we have 2 call them 2 replace so element this will b the 4 time it happend. im hoping they will replace it we have spent 6,7711.85 at this store if this were u would you want it replaced they are supposed 2 call me 9 17 09 im hoping they will replace it and we could never get the mittle rack in because thats where the oven light hits the rack

Allison of Los Angeles, CA October 17, 2009

We purchased our KEBS207SSS KitchenAid 30" wall oven in May 2008, and used the self-clean function for the first time in Sept. 2009. I set it to self-clean and went to bed. In the morning, we came downstairs to find broken glass all over the kitchen. The interior glass panel had shattered inside the oven, but glass spilled out onto the floor. I hate to think what could have happened if someone had been standing nearby when the burning hot glass exploded and spilled out of the oven.

The unit is out of warranty and Kitchen Aid (so far) has not agreed to cover the cost of the repair, which is going to run about 1200 for parts and labor, about half of what we paid for the oven. Many of the complaints about Kitchen Aid ovens say that the thermostat has stopped working after using the self-clean cycle. I haven't used the oven yet, since we haven't had the glass replaced, but I turned it on briefly and it seems to be working. We will continue to pursue with Kitchen Aid. This is a very serious safety hazard that they need to recognize.

Joan of Alexandria, MN October 12, 2009

KitchenAid 27" wall oven model KEBC177KSSO installed in 2003. In July 2009, oven would not completely shut down after cleaning cycle - bottom unit remained on. Circuit breaker shut off to cool oven. When breaker turned back on, oven began heating again even though display said it was off. Oven was then turned on and allowed to heat and then shut off -- this time it worked. The next time oven was used, embers flew out of oven; food inside was not burned or overheated. Oven light then turned on by itself. I shut off the oven & then the circuit breaker in case it was an electrical problem. We waited and then turned circuit breaker back on. Oven display went out and the oven door locked with the food inside. When repair person came, we were told that the computer board had been fried from the heat of the cleaning cycle and would have to be replaced. KitchenAid will do nothing as it is out of warranty. This seems to be a dangerous situation if left unattended. Replacing the computer board does not solve the problem of it not being protected from the heat of the cleaning cycle and this may happen over and over again. I usually shut off the cleaning cycle at 2 hours, so this may be why my oven lasted as long as it did.

K of Hamburg, NY October 7, 2009

In July 2005 we purchased a Kitchen Aid Gas Stove, Model #KGSA906PSS. I bought this stove because of the Kitchen Aid name. In June 2007 when I used the self-cleaning feature, the range shut off mid-cycle with the door locked. A service tech came out, diagnosed the problem & then ordered the part. So much for having a dependable stove. Once the part was replaced, I was able to use the slef-cleaning feature one time without the stove shutting down completely.

In June 2009 my oven would just turn off for no reason, but the digital read out for the temperature for the over would read 350 degrees and/or if I changed the temperature, say from 400 to 350 degrees, the stove wouldn't continue to cook. The stove again needed service to correct the problem.

On Saturday, 10/3/09 I again used the self-cleaning feature & the stove shut off mid-cycle with the door locked. The knobs for the stove top were so hot you couldn't touch them. The exposed sides of the stove top (the stove slides inbetween my cabinets) were also too hot too touch for hours afterward. The digital pad is dead. I have an extended warranty so I called for service on 10/3. They'll be here Tursday, 10/8!

I checked this webiste to see if Kitchen Aid had a recall on their stoves becuase the stove I have is not only defective, but now I'm concerned about a fire hazard when using the self-clean feature once its fixed again. Kitchen Aid use to be the top of the line manufacturer, but I'd never buy another one after my experience with this product.

Charles of Colorado Springs, CO September 15, 2009

About two years ago we purchased a Kitchenaid KEBS107SSS00 single electric wall oven. This oven has functioned acceptably until a recent problem. A few weeks ago, I tried to use the self clean cycle for the first time. I started the cycle, and left the kitchen. When I returned a few hours later, the inner glass of the oven door had shattered. Hot shards of glass had spilled onto our hardwood floor causing multiple burn marks.

On studying the oven design I see that there is a significant difference between this and other ovens. The glass in this oven extends beyond the oven seal at the bottom of the door. This means that if the glass breaks, it is free to fall out of the oven. Once this process starts, the initial loss of glass creates a gap that allows more and hotter glass to fall out. Other ovens are designed so that if the inner glass breaks, it is contained within the oven.

I have learned that the glass in the oven was likely at about 800F when it failed during the self clean cycle. The ignition point for paper is 450F. So any hot glass that escapes the oven has a potential to ignite nearby combustibles, such as a rug or paper in a trash can. My opinion is that this is a fire hazard. Kitchenaid agrees that glass sometimes breaks, but won't connect the dots to conclude that (unlike other oven designs) a glass breakage in this oven could set somebody's house on fire.

Emily of greenville, NC September 12, 2009

We own a top of the line kitchenaid oven/stove that is only a few years old. It has begun to completely shut off when i cook anything (in the oven OR the stove) for more then an hour or so. At some random point (hours later), it then turns back on and the screen reads PF (power failure). I have tried to trip the breaker with no luck. When it turns itself off the touchpad does not work and even the digital clock is blank on the oven, but the gas stove is still functional. I contacted Kitchenaid after reading on this site that there are a significant number of other people with the same issues. I thought they were maybe issuing a recall? No such luck. I was told that my appliance is out of it's one year warranty period and I should take it to an authorized repairman with any issues. That is unacceptable for a top of the line appliance, in my opinion. How does one bake for a family of four as well as entertain guests as we enjoy doing with an oven that turns itself off sporadically?

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