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KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Bob of Laurel DE (11/12/08)
I have the KitchenAid KSRG25F refrigerator. Purchased in March of 03. I moved the 15 year old GE that it replaced into the garage. It has NEVER had a service call or a problem. Still runs like a top. The new Kitchen Aid has been nothing but problems. I have replaced a compressor, the ice maker, and the wheels. Today I called for service on the ice maker. This is the 4th call on the ice maker! This is my first and last Kitchen Aid appliance.

Rachel of Granite Bay, CA November 7, 2008

Rachel of Granite Bay CA (11/07/08)
I purchased a built in refrigerator in December 2004. I paid 4800 for it. Around the middle of September this year, our refrigerator started to decline in staying cool. Everything in my freezer started thawing out and eventually the fridge stopped working. On Oct 10, A&E appliance came out for repiars and said the firdge was under warranty and EVERYTHING major had to be replaced. Something to do with their was a restriction; the heat exchanger was shot, the evaporator, the condenser etc. I had to wait till Oct 28, to finally get my fridge fixed (the repair guy said the parts were running about 1400!)

I had a warranty but I was appalled that my expensive fridge had eveything go wrong. Today is November 7 and my fridge is broken again. On November 5 the alarms in side the firdge started rining that the temp was increasing and the fridge stopped cooling. A&E is expecting to come out today to repair again but this is just too much. I keep havng to throw my food away and I am raising 3 kids (1 infant, 2 under 8) and one of my children has special needs, heart problems, down syndrome and has a restricted diet and meds that I can not refrigerate.

Kitchen Aid blows me off and said they will offer me 100 for a rental until my fridge is fixed. However thsi fridge has major component malfuncations and keeps shutting down so why are they not replacing it? Why can't I get compensated for a full rental until they do and my food losses? What can I do about this?

I lost about 250 worth of food on the first breakdown. Lost 150 worth of food on this one a week later. We have to eat out at restaurants can because I do not have a fridge to cook for my kids and it is getting very expensive as we are going almost a month now with no fridge. Lost work for all of the days I am sitting around waiting for the repair people to finally show up (they have come 3 times before today-this will be the 4th--since Oct 10 of this year) It is hard to take care of my kids and tend to their needs with out a working fridge and freezer

Greg of Pasadena, CA November 4, 2008

Greg of Pasadena CA (11/04/08)
KitchenAid offered to pay for parts while we paid for service on an expensive (700) repair just to stop a temp alarm going off every 90 minutes. When we took their written offer to help us they for no legitimate reason refused to pay for the parts based on it wasn't on warranty. They never mentioned it had to be on warranty and besides IiF it was in fact on warranty than why we would we have bothered to ask KitchenAid to help us when it would have been covered anyway.

They completely reversed their offer and dropped the ball. I Will never buy KitchenAid product again. Had to purchase new fridge after only 8 years. Paid 2k for the KitchenAid and would have spent another 1200 in repairs.

Gina of Flemington, NJ November 1, 2008

Gina of Flemington NJ (11/01/08)
Ice maker does not make ice, and when it did, the ice would get jammed and block the passage, melt, and leave a wet puddle on the kitchen wood floor. Now, however, there is no production of ice at all.

New wood floors are warping due to constant leakage of melting jammed ice, and, We Have No ICE!

Lynd of Finleyville, PA October 30, 2008

Lynd of Finleyville PA (10/30/08)
I purchased a new Kitchen Aid refrigerator model KBLS20ETSS00 and I have had it serviced twice, it is currently approx 6 months old. The unit makes a popping noise that has been diagnosed as freon flashing in the internal tubing. The noise is loud enough that it can be heard thruout the house and it does it EVERY TIME that the refrigerator starts. Both service companies said that they have heard that before and it is internal to the refrigerator and they cannot fix it because, the tubing is encased inside of the sealed refrigerator box. The manufacturer has deemed this is a normal operating noise which I STRONGLY disagree with. The definition of a normal noise would be that every unit like mine does this, which is not the case. Kerry said that if it doesn't effect the operation of the unit they will not replace it. In my opinion this is like an automobile recalled under the lemon law, they cannot fix it and they all don't do it! I believe that I deserve a replacement!

Annoying noise heard thruout the house making the unit sound like a piece of junk!

Shiva of Tigard, OR October 28, 2008

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