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KitchenAid Refrigerators

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Judy of Sandy Springs, GA November 6, 2009

I purchased a side by side Kitchenaid refrigerator 9 years ago for approx. 2,000. Recently the ice and water dispenser on the freezer stopped working. The appliance man said that the freezer doors on this model had had problems. I called Kitchenaid and purchased a freezer door for 250. They send a refrigerator door rather than freezer door.

Called them back and was informed that they no longer made this freezer door. I purchased all Kitchenaid appliances when for my kitchen which cost approx. 8,000. No more Kitchenaid for me.

Monique of Shreveport, LA October 21, 2009

I paid top dollars for what I thought would be a better refrigerator because of the Kitchenaid Name. I will never buy another one!!! Just paid almost 400.00 to replace a diffuser on a three year old refrigerator. I have been victimized by this company for the last time!! Back to lower prices and better service. Before Hurricane Katrina I had a refrigerator that I bought and had over 13 years and the only reason we lost it was because of the storm. It was an offbrand, however I never had any trouble with it! That Kitchenaid was a joke. Wish I could dump it now, however I do not have thousands to invest in another 1500.oo refridgerator, still trying to rebuild my life after the Hurricane. Not another Kitchenaid product will I buy!!

Noel of Export, PA October 3, 2009

Purchased my KitchenAid Side-by-Side refrigerator 12/03, installed 12/16/03. Have put 3 new ice-makers in as of this date (10-2-09). Today I noticed smoke and smelled electrical burning in the kitchen area. After 3 fire companies responded to a 911 call, the firemen indicated a problem in the area of the refrigerator generator. We did a quick vacuum then went to plug it back in and flames immediately ignited in the compressor starter. I called the store where this was purchased and they told me that Whirlpool called for a recall of this part. Aren't they the same company? I never got any notice. Tomorrow I have to go purchase a new refrigerator. This one was only 5 years old. Needless to say, no more KitchenAid! Be fore-warned.

rick of palatine, IL October 1, 2009

our approx 6 yr old side by side Kitchen Aid stainless steel ref (top of the line back then, ice and water in door etc.) is far from satisfying us. first, the tube that dispenses water at the door dried out becuase of the nice little light bulb feature and now shoots water at a higher angle so you ahev to be careful. many times over the years the ice maker stops making ice for no apparent reason, or it likes to make crushed ice again for no apparent reason, then corrects itself. the refrigerator cools unevenly, it freezes items that are placed in the rear of the fridge from the glass shelves up to the top. then this morning i noticed water dripping in the concrete crawl space from the area of the fridge, so i pulled it back and noticed two things, it was all wet back there, the drywall is damp, the wood flooring is all buckled and the subfloor is of coarse wet beneath. there is some minor mold. i noticed that on the top of the refrigerator (literally on the exterior of the fre=idge at the top was a puddle of water. the unit seems to be doing something that causes a real cold temp at the outside of the cabinet and condensation is forming.

At first i thought the back wall of the fridge on the exterior was condensting also. cleaned it up, went to work,thought about it and came back later today,pulled unit out and discovered that what i was seeing on the back was the smallest on pin holes in the facotry installed portion of the water line hose. Cheap ass china shit of coarse. no signs whatsoever of a kink, a compressed spot on the line etc. Bottom line, what a POS!! i dont think its worth my time and expense to even start the repair man BS!!!BTW, the top of the line K Aid DW died 3 weeks after the 5 year motor warrantee was up, of coarse 3 days before christmas, that was 2 yrs ago, another POS!!! I'm a high end remodeler and i have to say i cannot recommend Kitchen Aid anymore!

Sutton of Belle River, ON September 24, 2009

Purchased a Kitchen Aid Bottom Freezer Refrigerator in January 2006. In May 2009, when it was just over three years old, the refrigerator stopped working suddenly on the Saturday of a long weekend (Monday was the holiday). We had just returned from grocery shopping and had fully stocked it for the weekend, and noticed that instead of a 38 degree temperature it was up to 68 degrees. These refrigerators have a "temp alarm" function and this didn't go off.

We called the store where we purchased it; they could send someone in THREE weeks. In the meantime, we had a baby and toddler at home, so milk and formula were requisite. When we explained that three weeks wouldn't cut it, we were told to call Kitchen Aid. Called Kitchen Aid - no one is in their Customer Service department on the weekend. Went to Kitchen Aid website and found that you can book service calls online; selected nearest repair centre, and received an automatic confirmation that someone was coming out next day (Sunday). No one arrived on the Sunday, and after calling the business, their voicemail greeting proclaimed that they were closed for the long weekend and would reopen on Tuesday.

We ended up calling a repair centre from one hour away. We'll get to the cause of the problem in a second, but after the repair guy came, he had to order a part, which didn't arrive until Thursday, so we went almost one week with no refrigerator. The icing on the cake is that the repair centre that Kitchen Aid sent an automatic e-mail to us to confirm that they were coming NEVER CAME! We called Kitchen Aid twice that weekend as well and they never returned these calls, nor did anyone from Kitchen Aid call to verify that the repair centre indeed showed up.

The problem ended up being the FAN. Apparently the refrigerator in the bottom freezer is cooled by the freezer, as the fan located in the freezer blows cold air up to the fridge. We were told that the fan breaks about every two years, so to expect to have to go through this that often. We then searched the internet and learned of several people experiencing this issue with that frequency. Kitchen Aid ought to be doing a recall to repair this well-known issue, but hasn't.

Peter of New Westminster, BC September 19, 2009

I purchased a new condo that was equipped entirely with Kitchenaid appliances. Some of the appliances had cosmetic damgage and other residents informed of known problems with the appliances as well (the fridges in particular). I immediately contacted Kitchenaid to register my appliances and inquire about warranties. The Kitchenaid representative informed that: although the appliances were new to me (they still had the packing in them when I took possession of the condo) they were no longer under warranty since they were purchased by the developer over 1 year ago. I found this distressing since it meant I would have to live with the cosmetic damage and the appliances were not covered. My worst fears were confirmed less than 6 months later when the fridge stopped working. It happened on a Saturday. Calling the Kitchenaid Customer Interaction Center was futile since they are closed weekends.

True of San Jose , CA September 15, 2009

Purchased a Stainless Steel Side by side bottom freezer in Juy 2008. After 6 months of use, Items in fridge section keeps freezing and eggs are constantly cracking due to the inaccurate temp. Sears sent out their service department and the only thing the guy did was unscrew one light bulb stating that should help. I am not sure what a bulb lighting in the inside of the fridge had to do with it. Not only was the freezing issue not fixed, I now can only see out of half of the fridge.

It is now Sept 2009, came home from work and the fridge was not working period. Everything in the freezer melted, the fridge area was all warm. Had to toss out everything. Called Sears Service Department. They want 75 for a service call + cost of parts. I told the rep (who had such a thick accent I could barely make out what she was saying)they can shove it. Told them I am completely unhappy with this piece of shit they sold me and the shitty warranty on a 2800 item. And I will NEVER invest another penny in SEARS or their service.

Russ of Silverton, OR September 3, 2009

Bought new Kitchenaid side-by-side two years ago. In nine months the compressor went out and had to be replaced. Nine months later the ice dispenser door broke. Seven service trips later, and two attempts to repair it by authorized warranty A&E Service and the problem is worse than ever. The dispensing mechanism freezes over and the dispenser stops working altogether. Afraid to call back A&E because we had so many broken appointments and bad service. Phoning Kitchenaid yields nothing but frustration as their records show lots of things that are simply not true about what happened while we were trying to get repairs.

Carla of Altadena, CA August 27, 2009

Called Active to service our Kitchen-Aid refrigerator which has an unusual temperature problem, it is over freezing and the temperature control does not respond to the change nor will it reset. The Active representative came to look at our unit on 7/22/09, could not trouble shoot the problem, called Kitchen-Aid support and they were not able to direct him. He agreed to research the possible problem and to call us back with what his plan was.

After two weeks (8/6/09) since the representative nor anyone from Active contacted me (no response back) I called to follow up. The person who helped me said that in the system the case appeared as closed or resolved. At this point I requested a refund for the 45.00 service call which they charged and said would go towards the repair costs. I was instructed by the Active person to send an email request claim to Carlos the manager which I did the same day. I did not receive a response back, so I decided to call once again on 8/19/09. I requested to speak to the manager who was not available to take my call. He later called back the same day saying that no refund would be issued.

Richard of Hilo, HI August 22, 2009

I paid 1,800 for a kitchenaid refrigerator in 1996. After only 13 years, it appears that the compressor failed. It does not pay to repair it: the part will cost 233.00 plus shipping plus installation cost and freon cost.

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