KitchenAid Refrigerators

This will be our 4th time they have come out to fix the same problem. The wiring harness which keeps braking from the opening and closing of the top drawer. Only had it for 2 years and one month. Has anyone else besides Alan? I saw his complaint on this page as well about the same issue. This has a 2-year warranty. Wonder why? Whirlpool's answer to this is I get an extended warranty. Yes, Whirlpool is KitchenAid. Whirlpool used to be great. What happened? This is rotten customer service. Do have to say after my husband went off on them they are coming and fixing it again without charging a service charge. 2 years and 4 times to fix this--would you think they might have a fix for this? Don't buy this brand. We are going with the lemon law and going after them.

On 12/28/10, I purchased a KitchenAid fridge, model kscs25fvms, for over $2000. One year later, it started making a loud mechanic noise. When I got home from work, it had stopped cooling. Time to buy ice coolers and ice. The repairman came out and stated that the compressor had failed. After numerous emails to KitchenAid, not one response. The bottom line is that they don't care about the customers. It's the mighty dollar they are after. Please, I beg of you, don't purchase any KitchenAid or Whirlpool products. They are defective. No quality product should fail after one year of service. Try a Japanese or German product. You should have better luck with them.

Expensive KitchenAid dishwasher (model # KUDPO1FLBL5) is building up of hazardous black mold on interior monthly. KitchenAid would only refer me to A&E appliances for repair at my expense as dishwasher was past one-year warranty. After taking a day off work technician never showed. After speaking with two KitchenAid supervisors in Cleveland, Tn., Wanda and Benjamin, who were unapologetic and wasting over three hours on hold with both companies, I received no satisfaction other than the option of taking yet another day off work and rescheduling with A&E. If you are thinking about buying any KitchenAid appliances, you should think twice. And incidentally, according to Forbes, CEO Jeff Fettig made $45 million in the last 5 years.

On June 12, 2004 we bought four appliances from your business which at the time totaled $5,200.33. During the first year and beyond we had problems with the fridge with too much cooling on both sides. After numerous calls and service calls to troubleshoot and repair the fridge, Whirlpool agreed to scrap and replace with a similar model on 12/28/05 (see attached). Unfortunately the same problem has now occurred again with the replaced refrigerator. I appreciate that the item is no longer covered by the manufacturer's guarantee as it was bought/replaced six years ago.

However, the Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As the item has broken down well in advance of its normal life expectancy and has not been misused in any way, we regard the item as being of unsatisfactory quality in respect of its durability. I am, therefore, asking you to repair the item free of charge or to replace it with a similar model/finish, and more importantly one which is working properly. I want either a repair or replacement model (similar) that works well and as advertised. As a result of the problem fridge, we have thrown out hundreds of dollars worth of perished foods over the years.

Every Kitchen Aid appliance we own has failed. We have had multiple repairs to the refrigerator (compressor failed), dishwasher (door hinges made of cord failed), oven (multiple problems), microwave door, etc. Only after I started blogging all over the internet, did Whirlpool partially compensate us for repairs (that is a very long story). This month, the plastic tabs holding the vent above the microwave broke, and the oven racks rusted when I washed them. The oven self-cleaning cycle doesn't work very well either. I will never, ever, buy a Kitchen Aid product again. I will tell my story everywhere.

We spent $6000.00 for a built-in side by side 48 inches refrigerator. Nothing but trouble with the ice machine. First, it froze up soon after purchase. They sent a appliance person out. He said just break up the ice. How stupid was that? The next appliance person, the water is leaking into the motor of the ice dispenser freezing it up. When exposed, you could see all the frozen ice. A lot of it. No wonder the motor won't work, it was frozen up. When the new part came, it had a new part with it. This rubber washer was to stop the water from going into the motor and freezing it again.

Now these motors are not cheap. So this was a design flaw. Here we go again: same problem even with the new rubber washer. It's frozen up solid. It makes a lot of ice you just can't get it out of the dispenser. I am sure there are a lot of people that have this same problem. This started before the warranty was out. This is a two years and 9 months appliance. There's trouble with the ice maker all the time. They just tell you your warranty is out even though they made a flaw in the ice machine design.

My brand new Kitchen Aid KBLS22KWMS arrived yesterday. It's a bottom freezer, single top door model. The bottom deli drawer kept sticking every time I opened it, so I took the drawers out, to try to find the problem. That's when I saw that the molded plastic, on which rests the shelf supports on the deli and crisper doors, was very thin, and could be pushed in with just normal pressure from my finger. One of the supports was dented in already. Crisper drawers and the deli drawer are held by plastic frames, with no metal at all. Only the top shelves have full metal support. All the plastic is really shoddy workmanship. I have no faith that this fridge will last even a year, much less 5. It's going back to Lowe's tomorrow. I had thought that Kitchen Aid was supposed to be a higher end appliance from Whirlpool. Now I will not buy another Whirlpool owned product.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

We remodeled our kitchen in 2006. We purchased a Kitchen Aid refrigerator, dishwasher, gas oven/cook top, and microwave/vent hood, from Builders Source, Albuquerque. Since then every product has broken! Today, I had a repairman out, to fix a relay in the refrigerator for the third time this year! $150 per trip.

The handle broke off the microwave this year. A plastic retainer in the door couldn't handle the heat, and cracked. The door is now glued together with JB Weld. The dishwasher door has had to be adjusted twice because of a pulley/cable/counterweight malfunction. The plastic dishwasher fluid reservoir cap fell off and melted on a heating element. The oven plastic pilot light cap melted. I replaced that with a metal one for $45! The technician said the oven door springs now need to be replaced, because the door is not closing completely, allowing uneven temperatures, and fumes into the room.

The technician said that most Kitchen Aid products are now junk, mostly made in India. I have to agree. I am an architect, and I used to specify Kitchen Aid in the houses I design. I tried to call Kitchen Aid, or email them regarding their poor design, crappy assemblies, and shoddy performance, but I was not able to get any kind of response.

The next time my less-than-five year old appliances breaks, I'll replace it with another line of products, probably just as bad, with poor service, high repair costs, and don't- give-a-**-customer service. I'll never purchase a so-called high end kitchen product, never recommend or specify Kitchenaid. Unfortunately, this is the state of Kitchen Aid and most other American manufacturers, living off their past reputations. Of course I don't expect any kind of response from the retailers, except to try to sell me more appliances, parts, or extended warranties. I have had high repair bills, damaged and spoiled food, frustrations, and disappointments.

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasn't. He replied that it was a common problem and it wasn't necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAid's reputation, I was fully prepared on how to deal with the situation and didn't want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case.

In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didn't know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didn't have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesn't have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

The interior shell has numerous cracks. The repair technician said it is common with KitchenAid refrigerators. The refrigerator is only five years old. It has Superba stainless steel side by side for over $2,000.00, and it was paid for new. I never had any refrigerator or have ever heard of this happening before. The manufacturing defect is the only reason this is happening to these units. Has the government done anything yet to protect consumers against this type of inaction by the company?

I had the worst experience ever! My refrigerator has not worked for 10 business days already. They changed all parts but still it's not ready to do anything. I have no working refrigerator without food and I have 2 kids.

We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and I'm now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears' failure to take responsibility for it (not to mention all the food I've had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.

Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. I'm very much considering contacting an attorney. What are your thoughts?

I purchased a KitchenAid side-by-side Refrigerator #KSCS25INSS00 for almost $3000.00 from Sears in 2004 with 5-year service contract. In 2009, I called KitchenAid Repair because of cracks in cavity liner since it was under factory warranty. Serviced by A&E Factory Service, who strongly let it be known that the service charge must be paid regardless to analysis, Serviceman Raymond #** said the repair to the cracks in my refrigerator were cosmetic and would not affect the cooling of the unit. Service was under warranty but the repairman advised against cosmetic repair because it would show as a patched-over look, will not look good and again, would not make a difference in the cooling.

I found out this was not so. I began to notice over time that milk, juices, and other foods seemed to be slowly spoiling more than usual. In July 2011, refrigerator was not cooling. I called Sears for service and was put under extreme pressure to purchase smart agreement prior to appointment or pay service charge prior to serviceman sent to my home. I took smart agreement, serviceman #** arrived with computer and wand type device and said that he really didn't know what the problem was but it was probably maybe a leak and seemed to be a sealed system internal problem.

He steadily called in to confer with others and after about 2.5 hours, he said he would try to find the leak and the decision about the unit would be up to Kitchenaid. I advised that I had a Kitchenaid warrant on the seal system problem. He advised to give the refrigerated part 12 hours (freezer 24 hours) to adjust and call Sears of any problems and then left. The unit seemed to operate for a day. Ice formed in the freezer but melted down the front of unit. I called Sears immediately that day and could not get an appointment until the next week! Serviceman #** came and was in my home no more than 5 minutes and placed a sticker deemed unit "not economical to repair/scrap" and said Sears would offer a $500 discount on another unit!

I complained that it was not economical for Sears to repair but it was economical for me to spend more money! I reminded him that Kitchenaid warranted that problem and was advised to call them. I called Kitchenaid and was on phone for more that 2.5 hours getting the runaround especially with Customer Experience Team. I spoke with several people about them honoring the warranty on the sealed system repair and was told they would send a serviceman out to check out the unit.

Serviceman from A&E turned out to be the same first serviceman from Sears and he refused to return although he was representing Kitchenaid. He said he was not allowed to call Kitchenaid and that I would have to do that myself. I was back on the phone with Kitchenaid Customer Experience for another 3 hours and was being preached by Tammy or Pammy about Tech Teams from Sears and Kitchenaid not reporting my problem. But she said Kitchenaid would stand by their warranty. She finally said she would have a Kitchenaid supervisor contact me and I gave her the best number to contact me which was not followed.

The supervisor Denna called a few days later and left a message on my home number, not the preferred number that I have given. Denna's message was that she didn't know what Kitchenaid could do for me and advised that it would be best to take Sears' $500 offer but I could call her to discuss it. I left several messages and she never answered or returned my calls to her **. One last attempt with Kitchenaid Customer Experience, I spoke with an assistant Joetta, at the same number, but another extension **. After a lengthy conversation, reminding her that I had a Kitchenaid warranty on this repair, she seemed to agreed to help with the problem and said she would send a team that could help with the situation. She took all the necessary information and promised to get back to me. That was two weeks ago. Nothing. It is apparent that Kitchenaid does not stand by their warranties and do not care about the customers.

KitchenAid buyer beware! This is long, but if you are considering KitchenAid, you should read!

We moved into our newly constructed home in April of 2009. We purchased all KitchenAid appliances for the kitchen. The built-in refrigerator is a KBR036FTX and cost $5,000 in addition to the $2,000 worth of custom cabinetry it sits in. The horrors start when you call the KitchenAid "Experience Center"

On June 15, 2011 (2 months out of warranty) it started to "warm up" neither the fridge nor freezer could maintain the correct temperature. I immediately called KitchenAid and they sent a repairman the next day.

June 16 (day 2) He turns it off and on and said that sometimes that fixes things. It didn't, so he ordered a "dryer" and "access valve". The parts took seven days to arrive. He was not aware KitchenAid would expedite and KitchenAid did not offer it! (first clue KA does not put customer first)

June 23 (day 8) The parts are replaced but nothing changes, the freezer was 21 and fridge was 45 degrees. I called KitchenAid and the repairman can't arrive until the following Monday.

June 27 (day 12) The repairman showed up at 4PM and on the phone with KitchenAid decides it needs a new compressor.

July 1 (day 16) It was four hours to install new compressor, new tubing and compressor didn't "match up" so repairman had to "modify" all connections. Three hours later the fridge had warmed up dramatically I called KitchenAid and they said that was normal, give it 24 hours. I asked for a supervisor and I was told "supervisors are not available to customers". (second clue) He said they prefer same repairman finish the job (third clue that customer comes last).

July 2 (day 17) The fridge is 71 and freezer is 73, was partially usable before but now completely unusable. Company arrives for 8 days.

July 5 (day 20) I told KitchenAid that we would give the repairman one more chance and to get him out here.

July 6 (day 21) The repairman arrives and now it is the inverter. I said "isn't that a coincidence?" and he said that since the compressor is working great now, it was probably too much for the inverter. Part is not under warranty so I have to pay for it. They won't even pay to expedite shipping. They clearly have no interest in helping me get this resolved quickly.

July 8 (day 23) I hired a new repairman. After time on the phone with KitchenAid, they determine that it is the compressor (again !) Inverter is fine, there was no need to order that but KitchenAid tells me it is NON REFUNDABLE and NON RETURNABLE ! KitchenAid offers me $100.00 to buy a "dorm" fridge. Asked for a supervisor again and was put on hold for over 45 minutes and had to give up.

July 12 (day 27) Third new compressor arrives and the new repairman changes out and fridge starts to cool, but by next day is back to 70.

July 13 (day 28) New repair company is taking charge and I will contact his representative since KitchenAid is doing nothing for me when I call.

July 18 (day 33) New repair company is trying to get it exchanged, they feel the entire system is contaminated. KitchenAid says no way, it's still repairable and they want the original incompetent, unreachable, part-time repairman to complete the job. I called KitchenAid and demanded an exchange and that they work with the new repair company. I also asked again for a supervisor and I was told that someone would call me back in two business days! I gave two phone numbers so I wouldn't miss the momentous call.

July 20 (day 35) Supervisor only called one of my numbers and left a voicemail. I called her back and left a voicemail. (sigh)

July 21 (day 36) Still, no word from the supervisor, but new repair company has "made a deal" with KitchenAid and will be "allowed" to do my repair. Parts will arrive on July 25th or 26th and repairs will be scheduled at that time.

I'm sure there is more drama to come, but I wanted to get this posted so that no other potential buyers would buy KitchenAid unawares and unadvised.

Exactly 2 years ago we completely remodeled our kitchen and purchased over $10,000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went on line and called customer service and was told there was no way to level this fridge. Upon moving the fridge out we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you had to put shims in to level it. I have never heard of putting shims in a fridge to level it. We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly but it is a third party company called Assurant. We were frustrated that we were stuck with a less than 2 year old $2,500 refrigerator, that we had to put cardboard in for shims to try and make it level and were now making a lot of buzzing noises. I called the warranty company and they told me they don't come out for noises. Next I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant they scheduled an appointment with a service company who never showed after we waited from 8 am - 5 pm on a Saturday for them. I called the warranty company back not to happy but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came, and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company. After one week of waiting to hear from them I called the warranty company who lied and told me they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until somethings breaks and he told me to put a shim under the part that was making the noise underneath. What professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "Base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced." They told me that it was not able to be fixed. Assurant the warranty company will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get go and KitchenAid says that it is out of the original 1 year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it. So right now we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud annoying constant buzzing noises. Which is still does constantly. I am ready to kick it to the curb. We are totally frustrated. Every time we call we have to go through the same story and you would think that after 10 or more phone calls it would be on file. Somehow KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service, the repair companies that they use and the extended warranty company

that KitchenAid offers.

Exactly two years ago, we completely remodeled our kitchen and purchased over $10,000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went online and called customer service and was told that there was no way to level this fridge. Upon moving the fridge out, we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home, I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you had to put shims in to level it. I have never heard of putting shims in a fridge to level it. We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly but it is a third party company called Assurant.

We were frustrated that we were stuck with a less than two years old, $2,500 refrigerator, that we had to put cardboard in for shims to try and make it level and were now making a lot of buzzing noises. I called the warranty company and they told me that they don't come out for noises. Next, I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant, they scheduled an appointment with a service company who never showed after we waited from 8am till 5pm on a Saturday for them.

I called the warranty company back, not to happy, but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company.

After one week of waiting to hear from them, I called the warranty company who lied and told me that they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until something breaks and he told me to put a shim under the part that was making the noise underneath. What a professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "Base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced." Assurant, the warranty company, will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get go and KitchenAid says that it is out of the original one year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it.

So right now, we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud, annoying, and buzzing noises which still does constantly. I am ready to kick it to the curb. We are totally frustrated. Every time we call, we have to go through the same story and you would think that after ten or more phone calls it would be on file. Somehow KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service and the repair companies that they use and the extended warranty company that KitchenAid offers.

On May 26, 2011, I called Kitchenaid to report our fridge was not working. Being it was received at the end of January, I assumed they would get right out and repair it. HA Its now June 15, 2011 and we are still without a working fridge. We paid over $2000.00 for this fridge and have had to use coolers for the past 3 weeks to keep food in. Not including the couple hundred dollars of food that went bad and we had to threw away. I've been buying 2 bags of ice as day at $1.99 per bag. We've had to eat out for most of our meals. When I call Kitchenaid, their all very sorry for my inconvenience, but there is nothing else they can do.

I WILL NEVER BUY ANOTHER KITCHENAID OR WHIRLPOOL PRODUCT IN MY LIFETIME!!

They have our money for the fridge, so their happy.

I get better customer service from the IRS!!

We have the double-drawer refrigerator with custom panels (KDDO27TTX). The wire harness that connects to the control panel breaks every two years. KitchenAid replaced it under warranty two times. It broke again and is no longer under warranty. Attempts to get them to just send a replacement part were met with "sorry, out of warranty".

Even a supervisor failed to consider backing up their product from what is obviously an engineering design flaw. I can't believe they think it is good business to lose a customer who spent close to $9,000 on KitchenAid appliances over a part that can't possible cost them more than $5 to make. But that is just what they have done. No more KitchenAid for us, ever.

I purchased a side by side refrigerator on 2003. The ice maker never worked properly. After 8 years, it suddenly stopped working. It was always noisy and the filters had to be bought only through the company. It ruined everything in it (over $200 of food I had just went shopping) and pooled water on our hard wood floors. Relays burned out causing the compressor to burn. Parts only covered but not labor. We refused to invest more money in this horrible product. We will never buy Kitchen Aide again.

Well, we have a brand new home, 3 years old. It came with an entire line of kitchen aid products, including a built-in fridge. It's the side by side model with the freezer drawer at the bottom. The flap on the door broke, the freezer lining is flat and does not create a proper seal anymore. It's been very lightly used for only 3 years, but is outside the warranty. It leaks water everywhere and is a terrible fridge. We will never buy KitchenAid products ever again.

The hardwood floors are warped and we need to pay up to $200 just to fix the ** fridge. But we are thinking of selling the fridge and buying something like a subzero. Seriously, KitchenAid is a terrible company. They're only concerned with profits and not quality products. What a sad affair.

We remodeled our kitchen and purchased KitchenAid appliances. The refrigerator was model #KFIL27CXMS0 and it cost over $2500.00. After it was installed, we went shopping and stocked it for the week. Within a few days, the items in the bottom freezer started to thaw. Then the ice maker stopped working. Then, the entire unit shut down. I called Lowe's where we bought it. I was told that after 7 days I had to go through KitchenAid. The rep from KitchenAid set up a repairman to come to fix it. The repairman looked at the unit and said that it was unrepairable due to the amount of time that would be required. He wrote up a report calling for replacement of the unit.

I called KitchenAid to inform them of the report. I was told that it would take several days for them to receive the report and I would have to wait. I faxed the report to them. Then, I got a call saying that they would send out a repairman to fix it. After explaining that I already had someone come to the house and was told it could not be repaired, they said that I have to give them the opportunity to repair it. The repairman told me that it would take 4 hours to disassemble the unit, 4 hours to re-assemble the unit, plus several hours to troubleshoot the problem. All of this was going to be performed in my home. After several weeks of fighting with KitchenAid, they finally agreed to replace the unit all together.

I am now having problems with the new unit. This one is leaking water somewhere, which is damaging my cabinets and floor. The water and ice in the door work 50% of the time if I'm lucky. The alarm on the door goes off every few minutes. And even if I turn the volume down all the way or off, it magically come back on at full volume, which makes sleeping a treat for my family. The light inside keeps us guessing as to the contents of the refrigerator, because it only comes on when it wants to. Also, in the event that we run out of ice, it has started to make a thick sheet of ice under the bottom drawer, so I can break that up if needed. I didn't know it had that feature. But then again, I didn't know that I was going to have to speak to KitchenAid reps this often either.

I have asked for a refund. But I was told that I have to go through the warranty process and get it repaired. It's funny that it does not say anywhere in the paperwork about having to have a new refrigerator replaced over and over due to defectiveness or about all the damage, loss of food, or inconvenience and loss of time to my family. But they got their money, so who cares. I think that a state of the art styrofoam cooler would work better than this refrigerator. So now, the fun begins again. It's a good thing it's snowing and cold outside, so I have some place to store all our food.

I bought a KitchenAid refrigerator from Pacific Sales. The ice maker breaks constantly. I have called Pacific Sales and KitchenAid and they have sent repair people here but the repairmen tell me each time that they will fix it but that KitchenAid knows there is a design flaw and will do nothing to correct it. Pacific Sales keeps telling me to call KitchenAid and KitchenAid tells me Pacific Sales is responsible.

I have asked for a refund or a new different brand refrigerator. The salesman is not helpful. He doesn't return my calls. The manager does not return my calls. I spent about $20,000 on appliances there and I get treated like nothing. Please do not shop here if you want good customer care. You will regret it. I really do regret it and I cannot get any help for my problem other than to have it fixed every month and a half when it breaks. When the warranty is out, I will have to pay for these repairs myself for a product that KitchenAid knows was designed wrong. The repairmen tell me that they have many, many complaints about the icemaker on this refrigerator and KitchenAid nor Pacific Sales will try to solve the problem.

I bought a KitchenAid refrigerator (Model KBRS19KTSS01) at Sears (Montreal) in November 2008. In November 2010, the fridge began to warm, and eventually, it wasn't cold anymore, while the freezer at the bottom was okay. I called service from Sears and they came the day after. They told me the control panel was broken so the defrost device wasn't starting anymore. The man put a new control panel. He also had to remove a part and used a blower to melt the ice pack. Everything worked well after. I had to pay $140 for the panel, $100 for the call, and $61 for one hour of work, total of $301 plus tax. The man from Sears told me that this problem is usual, that I should have paid for the extended protection plan, and that he will have to come back in two years or more if I am lucky.

I have some of the same complaints as the others on this forum. I have been without a fridge for over 4 weeks now. Our side by side fridge stopped cooling and we waited 4 days for KitchenAid to send their technician out, who told us that he needed to order a new compressor and condenser ($1300 in parts alone!) He said, "Don't tell them that the liner is cracked because they will just make me put tape on it and it looks worse than the cracks, even though the liner cracks are clearly covered in the warranty. So we waited 10 days for the parts to arrive and they put them in. We were so excited our refrigerator was working until the next day, when we opened the door and everything was warm again! We called KitchenAid and they told us we had to wait another 3 days for a technician to come back. After much complaining, they got someone out in two days. The technician said that there was a stricture in the system and that it was not repairable.

I called KitchenAid again and they wanted to send another company out for a second opinion. This is when I blew my top! After many days of complaining, threatening to call the state licensing division and asking for many managers, they finally approved my new fridge (of course they didn't have my model anymore and there would be an up charge). But here I sit, 4 weeks later without a fridge still. It is the week of Thanksgiving, I was to be contacted on Friday and it is Monday. I am wondering if this is ever going to end and who protects consumers like me from being without their fridge for over a month when it is under warranty. There has to be better regulations or the warranty is worthless. My advice to anyone who doesn't have a fridge yet is to stay away from Whirlpool or KitchenAid. It appears that this behavior is common.

We purchased a built in KitchenAid refrigerator/freezer in '06 and have had it serviced three times. Most recently, the refrigerator stopped working completely. We have model KSSS42QKX00. We were told (by the service people recommended by KitchenAid) a main board needed to be replaced but unfortunately KitchenAid/Whirlpool no longer manufactures that part. Obtaining this information took 2 weeks and 3 service calls. The 3rd service call was to have the serviceman come to remove the part so we could mail it to be "rebuilt". When we attempted to mail it to McGregor, the repair place recommended by KitchenAid, we learned that the service people removed the wrong part. We are back to square one. Kitchenaid recommended another repair company. However, a second repair place will not get involved because we started with someone else. KitchenAid offers no solution. We are a family of 8. We have been without a refrigerator for 4 weeks.

We always had trouble with the water/ice dispenser on the door. Now the repairman told us the dispenser cannot be fixed! Now we have a refrigerator which does not function for our needs.

I purchased an entire kitchen of your top of the line products, Superba Stainless, and had issues with almost every piece of equipment. The oven blew fuses every time you put on clean then after 5 times, KitchenAid sent a modification kit to handle the heat leaking out and blowing back fuse which must be a design flaw. The fridge had numerous issues with icemaker, cooling and temperature control. The biggest nightmare by far has been the KUDSFL11SS Dishwasher that has failed numerous times.

First, the cheap plastic bit under the bottom stainless pan as it would not drain water and then leaked all over my wood floors. Then the door seal gave out and it leaked again then the soap dispenser wouldn't work. It does not open during cycle and had to be replaced. And then the latch wouldn't stay closed and kept popping open during wash cycle and leaking on wood floors again. Now the main push button panel has stopped working completely. Debbie from Whirlpool Consumer Affairs has worked with me to either provide parts at a discount or free but when the latest failure occurred, she decided enough is enough. The unit is 7 years old and Whirlpool will do nothing more. I asked if Whirlpool would provide me with a $100-200 voucher towards the purchase of a new KitchenAid Dishwasher and she said no, they do not do that.

When according to some of what I read on the 41 pages of complaints, they obviously do. I can only say that compared to the people that are having the same problems with their new KitchenAid appliances. I am glad I was able to get at least 5 years out of their equipment. America no longer produces quality products. This type of equipment is made in Asia, imported and marked up 800%. My grandmother's fridge, stove and dishwasher worked from 1975 until 1999. There is a big difference in the quality of product. It may look pretty but built cheaply and supported minimally.

We bought all new KitchenAid appliances when we remodeled our kitchen 6 years ago, bought all new stainless steel: Refrigerator, Combination Microwave-convection oven, Lower large oven, cook-top, and dishwasher. We had a problem with everything! The refrigerator was the worst. The ice machine kept failing. The appliance center has had to come out for the same problem 4 times over the past 6 years at $140.00 a pop. It has failed again and the only solution is to buy a new $1200.00 door!

The microwave/oven combination had to have the stainless steel facing replaced because it came damaged. The cook-top had to have the stainless frame replaced because it keeps warping. They sent me a new frame with instructions for me to install it. It has since warped again, and the dishwasher seal had to be replaced and doesn't clean anything. The glasses come out foggy and the dish soap is never fully dissolved.

I recommend staying away from these products. We thought we were buying quality, we paid top dollar for junk.

I bought a French door style refrigerator along with other small and large appliances from the KitchenAid factory through Direct Buy in 2006. I have had numerous repairs on my fridge and my gas range in the past. Two Saturdays ago, the temperature in my fridge kept going up. I called the K/A company and told them my problem. This was Monday because I could not get them on weekend. The person I spoke to said that it could be a factory problem. And since my refrigerator was only 4 years old, she would set up an appointment with a company called Metro service at 1-973-328-4102.

The same evening, Metro Service called and said that they couldn't confirm the appointment because the paperwork was not done correctly. I called back to K/A. They said that they could not do anything; their computers were down and I should call back in an hour. I have called them for three days straight, several times a day. And each time, they would tell me the same thing. On the fourth day, I called and got the automated voice machine.

I have side by side refrigerator that was purchased in August of 2006. It was not a cheap fridge. The ice maker burnt out and I called and they told me it was still under warranty. The repairman showed up and said, "No way, it will cost $400.00 to repair." I called back and was told it's not under warranty, but I saw where it was ordered, fixed and under repair. But I was then told, "So sad, we can't help." And charged $75.00 for nothing. I will never buy KitchenAid product again. If they had told me it wasn't under warranty, I would have called my local repairman for a lot less.

Five years ago, I remodeled my kitchen and installed all KitchenAide stainless steel appliances. I have had two separate problems with the compressor of the fridge and various issues with the dishwasher, however, the icing on the cake is now I find rust spots on my refrigerator. They are tiny spots just above and just below the water/ice dispenser.

At first, I though it could be from the water leakage of the water dispenser, however, since water doesn't travel uphill, that can't explain why the rust spots are above the water dispenser. Rust on an enclosed SS appliance that is well taken care should not be happening. I have always used a cleaning product recommended by the authorized KA dealer. The CSR at KA could offer no help and had no idea how to get the rust spots off. I will not be purchasing any more appliances, large or small, from KA and will not recommend to my friends/family. I am highly disappointed. I thought KA was the creme de la creme of appliances but I am going back to Kenmore with my next move.

Around the beginning of July 2010 our 3 year old KitchenAid refrigerator began to not cool properly. I call a repair service that came and looked at it and told me the sealed unit was bad. I had a Whirlpool approved tech come out and he found the evaporator leaking and ordered parts which took almost a week to get here. They installed the parts charged & checked the unit. That night it started leaking Freon. I called again the next day and another tech came out and made repairs. Again the thing quit cooling properly. Again a tech came out and did at through leak, leak check, amp draw, and the works.

He calls Whirlpool and they tell him the refrigerator needs replaced they will call in a day or two to arrange a replacement. The next day, today July 15, Whirlpool calls and arranges for a new refrigerator to be delivered bur not for 10 to 14 more days. It is summer 80 & 90 degree weather and a refrigerator that will only barely freeze meat and has a 45 degree temp inside the produce compartment. Not only have things spoiled but now we can't even grocery shop for anything perishable for almost another 2 weeks. There are 5 people in this house who don't have a way to keep food cold. I also babysit 2 days a week for my granddaughter and nowhere for her food. This is totally unacceptable. No on hand fresh food to eat milk, eggs etc. I don't even know if this thing will be running at all in another hour.

We purchased a Kitchen Aid refrigerator from Sears in August 2001 with a top freezer and I had nothing but trouble. The freezer defrosts inside the refrigerator and there is water all over unless you have a dish to collect it. The ice backs up and the freezer is full of lumps where the ice backs up. Everyone tells us to defrost it. But it is self defrosting and even if we do this, it returns in 2-3 days. The damage it has caused is permanent. I will never buy Kitchen Aid again and I am fearful of what kind of refrigerator to buy now.

I have a Kitchen Aid Model KSCS25FKSS01 that is approximately 8 years old. There is a cable harness that travels up the freezer door to power the ice and water dispenser. Several years ago, the water dispenser broke and 9 months ago, the ice dispenser also stopped working. The cause of these failures is a poor choice of armor cladding around the cable harness that feeds power up the door. After a period of time, the armor cladding fails and subsequently, the current carrying wires fray and become exposed and broke. This is a serious electrical shock hazard given the location of this failure and its proximity to the bottom left front of the fridge where the metal doors are located.

The manufacturer refuses to address the issue, despite my overhearing the senior technician to whom the on site technician was consulting that it is a very common issue with that model fridge' and he knew exactly where to direct the on-site technician to look for the problem. Given how many people are also reporting similar issues on the internet, this is clearly a design flaw in this model. Kitchen Aid customer service indicated that since the product is out of warranty, they are not responsible for looking after this defect despite it clearly being a design flaw since they used the wrong armor cladding on the cables. I pointed out that this is a serious safety problem. Their rather terse reply to me was that if I am not willing to pay for a few door that cost $800 then they recommend me to unplug my fridge! The cables in question carry 110V up to the control head in the door!

That is it for me and Kitchen Aid, never again. I have filed complaints on this issue with both the Consumer Products Division of Health Canada and the US Consumer Products Commission as well. This is a very serious electrical hazard and the manufacturer is completely unwilling to take responsibility for their design flaw. Kitchen Aid expects customers to fork over $800 for a new freezer door to address their design flaw! Absolutely ridiculous given the circumstances of this issue.

We have called Kitchenaid at least 3 times personally and have requested when will they get the fridge repaired and we get no firm answer.They have so far sent 3-4 wrong parts and our repairman is pulling out his hair. He too has made numerous calls to Kitchenaid.

The Refrigerator is not quite 3 years old and we will probably have to buy a new one before this is resolved...if it ever is. At this point, my advise is to compare Kithenaid to the BP Oil Spill. It will never get fixed.

If the people running the Kitchenaid Service department were working for me, I would say, "YOU'RE FIRED

We built our new home in 2006, purchasing more than $10,000 worth of kitchen aid appliances. I cannot even count the number of service calls we had in the first year, a dishwasher than doesn't clean dishes, a freezer than doesn't freeze, a microwave door that had to be held shut to operate and a cooktop whose cooking tempratures could not be controlled -- everything boiled no matter how low the gas was turned down. After countless service calls where they attempt to make it your fault the appliance isn't working.

We were told by the service reps..."the refrigerator isn't vented properly in back since there was no space in the custom cabinetry" (so even though the cabinets were build using the kitchen aid specs we cut a whole and in the wall and vented into the adjoining room - BTW that did nothing but leave a great big whole in the wall) "Ice Cream shouldn't be put in the door of the freezer or it will soften" so we moved it to the shelf where it continued to melt all over the unfrozed chicken, not to mention the fact the ice makeris built into the door of the unit, a serious design flaw if items on the freezer door won't freeze) "The temprature in the room is too warm for the refrigerator to operate properly" (problem continued into the dead of winter and the White Westinghouse deep freezer in the garage works fine with no air conditioning at all).

For the dishwasher "the hot water heater is not getting the water hot enough before it goes into the dishwasher, let the kitchen faucet run before you start the dishwasher (we've wasted enough water letting it "heat up" to wash our dished by hand more efficiently than kitchenaids product, and the dishwasher still leaves food and spots), "power ball tablets don't work in that unit" so we switched to liquid detergent, with no improvement in cleaning capabilites. "The unit is probably loaded impropely" don't even get me started on the poor design of the racks that don't accommodate anything bigger than a saucer dish.

Kitchen aid finally replaced the oven/mirco combo, replaced the thermister (4 times), replaced the main control panel, replaced the computer board and blew out the lines in the side-by-side (it does finally operate almost to the level of our $450 GE refrigerator we have in the pantry, but the real culprit was debris that had gotten into the lines during original assembly, so for the poor guy who has to pay for a new control panel, new computer board, new thermisters only to find out none of those fixed your problem, demand a refund). We've just lived with the fact that the dishwasher doesn't actually clean dishes and pre-rinse everything very well before loading. But, in researching a cause for the newest problem with our dishwasher which has now stopped working completely and has flashing lights accross the contol panel, I came across this site echoing the problems I have had for the past 3 years.

I will never buy a kitchenaid or whirlpool product. This has been a nightmare in my dream kitchen. All I can do at this point is warn anyone even considering purchasing these products to buy the lowest grade, builder model GE, LG or Hotpoint appliance you can find and you will be 100X happier than if you buy kitchenaid. I walk up to strangers at Sears, Lowes and Home Depot and tell them to turn away, you'll thank me for it later. I warn any one of my clients building or buying a property to not purchase kitchenaid products or to obtain a warranty on a home that contains them. Whirlpool's "high-end" KitchenAid appliances are pretty to look at, but as far as functionality, they're pretty worthless.

We own a side by side kitchenaid refrigerator which is four years old. About four weeks ago, we woke up in the morning and found everything melted in the freezer section, and the refrigerator side temperature was in the 60's. It was a Saturday and not knowing what to do, we hired a company from the internet to come in and take a look at it. The guy told us that the compressor is bad and it is warrenty work which he is not authorized to do for Kitchenaid so we need to call them directly.

So, I called kitchenaid, and talked to a lady who showed no concern and in not so many words just told us to suck it up and wait until Tuesday for one of their "authorized" service companies to come and evaluate the problem and then go from there. My husband looked it up and that company had real bad reviews on the internet, so I called kitchenaid again to get a name of another company.The lady I talked with was really nice and understanding about the situation and tried to schedule us in promptly. Their technician evaluated everything, and later switched out the compressor with no luck. After extensively working on it, he came to the conclusion that the brand new compressor was bad, and told me that this happens from time to time. They had to order a new one.

Ofcourse, we had to wait for about 3 or so business days for the new one to come in, and then get scheduled again. The technician came again and installed another brand new compressor with no luck again and informed me that the contol panel and the relay switch are not communicating with each other. They had to order those parts and come back to install them. After another 3 or so business days they came back, worked on the refrigertor almost all day and said it was "fixed". I gave it two whole days to reach the proper temperatures. That didn't happen and it was Friday before memorial day weekend and we had a party at our house, so I requested them to come back and check on it again. They came in to tell me that there was a unfixable leak in the compartment and they have forwarded all the information to kitchenaid, who will give us a new refrigerator as soon as their engineering department reviews and approves it. We just had to wait for kitchenaid to get in touch with us. We were already at three weeks at this point.

The following week I called Kitchenaid Tuesday and Wednesday with them telling me that there is no update and someone will get in touch with us. Then I finally get a call from a women from their technical department and she informed me that they were going to have to schedule another service company to do the diagnostics. So, my question was "Do you not trust the first company that you sent here" She told me that it was just protocol and the new technician was going to be on the phone with kitchenaid and that they are going to tell him exactly what he needs to trouble shoot to verify that it is indeed a leak in the compartment. I had to beg them to squeeze us in on Friday since the weekend was coming up again. They sent the tech on Friday around 4 pm and my house keeper let him in to take a look at the refrigerator. Unfortunately, I wasn't home at the time.

When I came home, my housekeeper told me that the guy worked on it for about 15 minutes and told her that we need a new compressor and he is going to order it for us. So much for kitchenaid being on the phone with him, we were starting the whole compressor story again. I call this new service company and they told me that according to the tech notes, they have placed an order for a new compressor for us and when it comes in they will call to schedule when they can come in to install. By this point we had been without a refrigerator for four weeks and I was livid. So, I called kitchenaid and finally got a good customer service rep, named Shannon who looked everything up in the system and said that the tech notes will be in over night and I should be able to get an update tomorrow eventhough it was Saturday. I specifically asked her if whoever I get in customer service is not going to give me the run around because of it being Saturday and they need 48 business hours to have an update. She said "no they shouldn't because the notes go in the system over night.

I called today to get another rude rep at kithenaid who gives me the same "we can't tell you anything b/c it takes 48 hours to get the notes in the system and its the weekend" So, I tell her "then let me talk to someone who can give me a answer" So she abruptly hangs up on my face without saying a word and putting me on hold for few minutes. Her name is Melinda and I hope kitchenaid can track and fire her for her act after knowing my whole story. If she doesn't like helping customers she should'nt be in the "customer service" departemt. I couldn't take it anymore and started crying.

Then I get myself together, picked up the phone and called kitchenaid back to talk to a supervisor. I got Heather, who took the time to evaluate everything and took personal responsibility to get in touch with me on Monday since it is the weekend. We will see what happens to this next week, but its been four weeks we have been without the refrigerator and we have a 6 year old and a 21 month old baby at home. The amount of time, money and aggrevation this has caused us is incredible. I hope we atleast get a good conclusion to this story.

We purchased a Kitchen Aid Superba in 2003 and this year, the relay which controls our compressor broke and we not only lost everything in our freezer and main compartment as well. At the same time the relay broke, our ice-maker went too. After the repairs were concluded, about 3 weeks later, I began to notice a rotten odor in my kitchen. I cleaned out all my cupboards, cleaned out under my kitchen sink but I still couldn't find where the rotten odor was coming from. I began to note that I could detect a strong odor each and every time I passed my "Superba". I knew I couldn't have anything in there that was rotten, as I lost everything and had replace all my food just recently.

Totally frustrated, I looked under my "Superba" to see if I had a dead mouse under there. Folks that is how putrid the odor was, it made me gag. I pulled the grill off the bottom of the refrigerator and discovered my problem! There is a drip pan under the freezer that must have collected fluids from my side by side freezer compartment when it broke. The fluids in the pan the heat of the compressor turned the runoff into a ghastly brew of bacteria and slim. This gets better! Try and get the pan out to clean it, you can't, it is permanently fixed to the bottom of the side by side. Who was the bird brain that designed this unit? What is the purpose of the pan if you can't clean it? This tells me the person who designed this section never gets on the floor to clean anything!

In order to clean this pan, you have to lie down on the floor and with a wad of paper towels and spray cleanser. You have to take a "BBQ" fork, as it is long, stuff the paper towel in there, swish it around the GU, rotate the fork as if you were winding up spaghetti and "extract" the dripping slug threw a hole that is no bigger than a small onion. I didn't get it **** and span, but it is cleaner and now I will instill some bleach under there to kill any pathogens that have developed.

The conditions I had to work with, in my opinion is very unsanitary. I will be certain to look for a removable pan the next time I purchase a refrigerator. I lost at least $400 of food and condiments. We all know how expensive condiments are.

We built a house in 2005 and purchased 5 new appliances, 2 Kitchenaid products and 3 Whirpool items. In August of 2008, my Kitchenaid freezer broke, come to find out it was the compressor and it had a 10 year warranty on it because it was an item that's really not suppose to break. Had to throw all of our food away because it took days to get the new parts.

Then on April 2010, my freezer broke again. This time, it was the condenser fan which cost me almost 300 dollars to fix it. Also took 6 days to finally get it fixed. We feel we got a lemon of a freezer because it's broken twice in 4 years. We paid a pretty penny for our Kitchenaid side by side freezer and feel like we really got ripped off. Twice we loss all of our food, we tried to keep it on ice but that only lasts so may days. which cost us about another 400 dollars in food. Company does not care even though it was their fault not ours.

We bought our KitchenAid refrigerator in 2003. This last Saturday the 17th of April, the "Start Relay" caught fire. It was replaced but may have caused damage to the compressor. Only time will tell. Has anyone else experienced this problem? Could it be related to a power spike or surge? It smoked up our entire house with rancid smelling smoke. It costs $180 to fix.

I purchased new refrigerator in August 2009 (model KSRK25FVBL01). The ice maker and water dispenser spew ice and water all over when dispensing so that the floor needs to be cleaned up after every use. The ice dispenser freezes up frequently so that the ice dispenser cannot be relied on. We use crushed ice a lot. We've had the repair people out three times and are told that we must empty the ice at least weekly to prevent the freezing up and that we have to flush the crushed ice out with cubes frequently to prevent the freezing.

However, that has been tried and doesn't always prevent the clogged dispenser. A part in the dispenser just broke and had to be replaced because of the freezing up. Our conclusion is that this is a poorly designed feature that makes it unusable. Why pay for something you can't use? An ice maker that can't dispense crushed ice without breaking. Where was quality control? After speaking to the customer service people at KitchenAid twice, we are told that our problem has been fixed and there is nothing they can do. I purchased a refrigerator with ice dispenser that cannot be used. Seems like fraud to me.

My 3 year old Kitchen Aid refrigerator quit working in early August, 2009. I went through Sears for a repair person, and they sent a representative from A&E, and it was determined that the central circuit board that runs the machine was faulty. I ordered a replacement from Whirlpool to save money, and a friend with more than 30 years of electrical experience installed it. It did not work. I called Whirlpool, and they said that since I did not have a factory installer put in the part, that they would not honor the warranty, and I would have to pay for another board. I gave them my credit card information, and they were to send another board. I received the board some time later, and was waiting until I was paid, so I could afford the extra roughly $200.00, to have the part put in by a factory authorized person.

When I opened the box it was empty except for a small plastic cover that goes over the board. When I called to report the missing board, the girl told me "you can't prove that we didn't send it to you". I was outraged, and asked to speak to a supervisor. After being on hold for another 20-30 minutes, she finally came back and said that they compared weights on the two boxes, and agreed that there was a discrepancy, and they would send me another board. When that board arrived, I called the A&E to have it installed.

Again, the board did not work, and the installer said that he believed that the part was faulty, and that he understood that they had a bad batch of boards, and Whirlpool had to get a new vendor to make the boards. By now, I have been without the refrigerator for 7 months. I have called repeatedly to see when the board will ship, and they can give me no further information. They have offered me a replacement refrigerator for $854.70. (I paid $1,367.99 for the new refrigerator, only 3 years ago, not including taxes and delivery fee).

To replace this refrigerator, I would have to have my kitchen cabinets removed and reinstalled, as the kitchen was built around the previous refrigerator, and I had to do that when this was delivered, so it will be quite expensive to replace this refrigerator. I am really frustrated at the appalling service I have received, and the lack of options to remedy my situation. It was a big stretch for me to spend that much on a refrigerator, but I thought I was buying a top of the line refrigerator, that would serve my needs for many years. I can't afford to spend the amount offered, to replace a refrigerator that is only 3 years old, when all my other appliances are more than 20 years old.

We bought a KitchenAid Black refrigerator, top freezer style five years ago because like everyone else, we thought it was the best. The fridge started making a pinging/banging noise from the back/bottom and the service guy now told us that the compressor is going. He said these are not good compressors. To replace it, it would cost $500+ and he said he can't tell us if that will even fix it completely. He also said it can go at any time, tomorrow or a year from now. I will never buy another KitchenAid product. I know people that have had their refrigerators for 20 years. The thing is in excellent condition except when the compressor finally goes, I will look forward to kicking it to the curb to get a different, more reliable one.

Our 3-year-old KitchenAide Superba fridge is heating up to the point of burning our arms. The technician says it's the fan motor. The food in fridge is freezing and food in freezer is melting. After buying what we thought was a reputable product we're paying. Do the repairs cost the same as a new fridge?

I purchased a KitchenAid refrigerator in November 2009 (model KBFS20ETS501, top/bottom made of stainless steel). From the moment it was delivered, it made so much noise to be heard. The delivery men who plugged it in and almost ran out the door said that it was normal and would quiet down after a few hours of operation. It didn't get quieter, it got louder. Occasionally the rattling noise would get so loud that I once thought someone had broken into the house. My sleep suffered because even when you can't hear the rattle, the vibration through the floor is enough to make a person mad.

Periodically it raises and lowers temperature in both compartments. KitchenAid says this is normal operation. I have had the ice container fill with ice, then melt. Then I have it freeze again and then fill with ice on top of the already frozen pond in the bottom and then melt and overflow onto the kitchen floor. According to KitchenAid water can only come from my plumbing and not the icemaker so I should check my plumbing instead. The scenario I described was explained to me by the service man but KitchenAid dismissed that as "impossible". Several times, early in the day I have come home from work and found that bottom of the freezer door so hot I could not touch it but for a second without a burn. I saw no smoke but this was accompanied by an electrical smell. KitchenAid assured me that there is no hazard and it is only a "perceived" safety issue. "Perceived"?

They really expected me to believe that. I had always heard that KitchenAid was one of the best appliances you could buy. If I can find a way to get rid of this one, it will be my last. Customer service is a stonewall and once you finally get a live human they talk to you like you are a complete moron. Unfortunately, the warranty is parts and labor and not replacement of the refrigerator itself. I spent a hard earned $1100 for a piece of junk that may catch my house on fire.

To add insult to injury, I have lost over $500 in food and now have water stains on my new wood kitchen floors. KitchenAid accepts no responsibility for any of this. Their service men are obviously KitchenAid employees because they can never find a problem and talk up the name. I don't know what to do anymore! Never buy a KitchenAid fridge! I loss over $550 in food over 3 occasions when it heated up. The overflowing ice drawer has damaged my hardwood floors just installed. I'm afraid it will start a fire when I'm not home!

We remodeled our kitchen using KitchenAid appliances. Every one of them was thin stainless steel skinned junk. The fridge malfunctions (temperature control), the dishwasher soap drawer failed 3 times, and the microwave range hood falls off. Also, we had a KitchenAid mixer for 20 years and recently replaced it with a new one. The new one had to be returned 2 times for motor failure. Now the axle, flange that holds on the graters has come loose and just spins without turning the grater. Everything with KitchenAid logos or made by them will be avoided by this family in the future.

Replacing the soap dish cost $75.00 each time. I will be re-engineering the range hood and repairing the mixer axle myself: Who knows?

Five years ago I purchased 3 KitchenAid appliances, a pull out bottom freezer/Fridge, glass cooktop stove and dishwasher for my new home. I purchased these items because I wanted superior quality and wanted product(s) that would last, which was what KitchenAid had always touted. Well, I can tell you I will never buy KitchenAid again! What a disappointment my purchases were. Whenever the motor runs in the bottom pull out freezer/refrigerator, it sounds like someone is hitting golf balls against a steel barn door 5 feet away. It's so bad I can hear it in my basement! The dishwasher sounds like a constantly running garbage disposal and the stove has had the thermostat replaced twice in the first couple of years. I had the service people out for all the above issues. The fridge was replaced once but that did not solve the issue (which seems to be an ongoing problem with this bottom pull out freezer model) and all they replaced the thermostat in the oven twice, which was $135 each visit.

The stove has a cheap, thin, flimsy pull out drawer, and the overall quality of the products in general is poor. I am a housekeeper and have noticed my clients with even the cheapest of appliances in their home, have quieter operating ones than I do. In the future, I will save my hard earned money and purchase less expensive appliances and take the chance of replacing them as needed. I could have purchased 3.6 brand named refrigerators for the cost of one KitchenAid. It is disappointing, sad, wrong and just plain bad business practice for companies to promise so much and deliver so little. Companies such as KitchenAid who do not stand behind the substandard products they manufacture. For any considering new appliances, please investigate the competition and stay away from KitchenAid. I sure wish I had!

I am a single mother with two daughters in university. When they come home, I like to prepare their favorite dinners and desserts. I can't tell you how many expensive desserts had been ruined because the oven was not heating to the correct temperature. In addition, in the event I had friends over for dinner, very often dinner would have to be delayed, again due to the lower, incorrect oven temperature. It is extremely frustrating, expensive and wasteful to have these situations occur on a regular basis. Never mind the cost of the repair and replacement parts. Totally unacceptable.

This $3,000 KitchenAid refrigerator KFIS20XVMS00 was purchased on 9/17/08. Within 13 to 14 months it was freezing food in the refrigerator section. Perfect timing, just out of warranty. This refrigerator was bought in hopes of buying a headache free refrigerator for a few years not months. The appliance repairman given by the KitchenAid has replaced the damper for the refrigerator section. After this repair, food is still freezing in the refrigerator section. I have contacted KitchenAid and they suggested adjusting the freezer temperature up. This has been tried. Currently both temperature controls are set at the maximum temperature allowed. Food is still freezing in the refrigerator section. KitchenAid is not the name it used to be.

refrgerator compressor relay burnt up and also burnt up the compessor. the unit is only six years old. There is a recall on these relays for Whirlpool, Magic chief and Jenn Air yet Kitcher Aid is not covered. The company will cover the cost of parts but not labor that is $622.00. Seems like they need to expand thier recall further.

I purchased a KitchenAide side by side on March 31, 2008. There were problems with the water dispenser and ice maker soon after. They sent a repair technician on May 6, 2008 who had to order a part and returned on May 13, 2008. The water dispenser was repaired but the ice maker continued to spew out the ice into the glass but also onto the floor and much of the ice was broken rather than in cubes. Also, in the bin the cubes together and formed clumps on which frost would gather.

Four more visits by technicians took place in 2008 but they couldn't detect a solution for this problem. In March 2009 I was worried that the warranty would run out before this problem was solved and I again called KitchenAide's "Customer Experience" line. They were told by the company that sent the several repair people out that no repair was possible so they sent a technician from another company in May. He reported to KithenAide that a new door for the freezer would be necessary and they agreed to send one.

After several weeks the door arrived but when the technican came to install it he found it was the wrong door. Finally in late September the new door arrived and was installed. However, there is no real impovement in the ice maker. I believe this is simply a poor design that results in the ice spewing out with many of the cubes broken. Also, by placing the bin for the ice on the freezer door it warms every time the door is opened resulting in the clumping and the frost on the ice. The ice in the bin needs to be dumped out more often than should be necessary, especially if the ice maker is not used very frequently. I would advise people not to buy this refrigerator (model #KSRS25FTBL02) or any model with a similar design!

I recently recieved a letter from Kitchenaid stating that according to their records I need a new refrigerator water filter. I was wondering if their records show that my refrigerator model # KSSC42QMS01 has needed to be worked on twice in the last 8 months. The first time it cost approximately $ 450 and the second $ 350. When I built my house I purchased a complete Kitchenaid appliance package including combination Oven/micro convection, dishwasher, wine refrigerator, 6 burner gas cook top and Whirlpool front loading washer and dryer. I thought that this was ranked as one of the beter brands but now I feel differently. I really like the appearance of the products but am very dissatisfied with two times my refrigerator needed to be worked on, and lost food within a short period of time. Is this normal for this product? If so that is very dissappointing. I have been in construction all my life and have not had call backs from similar products by different manufacturers. This product is one of their highest end products and sells for around $ 5,000

I bought a side by side fridge new four years ago. I bought stainless steel. now all the stainless is rusting only four years old. I only use a stainless steel cleaner on this product which was recomended by the dealer I purchased it from. What is my recourse from KitchenAid.

We bought our house 3 years ago and a Kitchen Aid side-by-side came with it, apparently purchased in 2003. The ice/water dispenser never worked, but we "lived" with it. Then one of the shelves broke, and we were unable to get it replaced. Then yesterday, on Thanksgiving Day, no less, the damn thing stops working all together.

We lost all of our food in both the refrigerator and freezer and the huge puddle of water underneath caused by the melted ice container ruined our hardwood floors. So the grand total of damage, including cost of food, new refrigerator, and repairing our floors? $14,000! Sorry kids, no Christmas this year! Needless to say, we will be buying a different brand of refrigerator.

Virtually everyone who has this refrigerator has broken wires from a faulty design. When the freezer door is opened it stretches the wires which eventually break. I contacted the factory and they claim they haven't heard a thing about this problem. I have quit counting the number of pasts on this problem. This is just more of the corporate model that is pervasive in our country. If you buy any Kitchenaid appliances, hang on to your wallet. This company is corrupt.

I bought a Kitchen Aid about four years ago from Lowes. This refridgerator has never been right. To begin with the door never stays shut. When we mentioned the problem to Lowes, they said just oil the seal. I did that but it still didn't help. Later we had a problem with the refridgerator not cooling. The repairman fixed that and said to level the refridgerator and the door might shut better. We did that but it didn't help. Another problem is that at the bottom of the freezer is a vent with razor sharp edges. When cleaning it, I sliced open my finger. It is dangerous. Now the refridgerator is not cooling again. Last week my daughter got sick and I am pretty sure it was from food not cooled properly. Kitchen aid has many complaints for their refridgerators with these same issues.

Every repairman I spoke with said the repair will only last 2- 5 years and you will be at it again. This is the last time I will purchase this brand. Lowes, Sears, and the rest should drop the brand until Kitchen aid honors its commitment to its customers.

Called them back and was informed that they no longer made this freezer door. I purchased all Kitchenaid appliances when for my kitchen which cost approx. $8,000. No more Kitchenaid for me.

Not another Kitchenaid product will I buy!!

Purchased my KitchenAid Side-by-Side refrigerator 12/03, installed 12/16/03. Have put 3 new ice-makers in as of this date (10-2-09). Today I noticed smoke and smelled electrical burning in the kitchen area. After 3 fire companies responded to a 911 call, the firemen indicated a problem in the area of the refrigerator generator. We did a quick vacuum then went to plug it back in and flames immediately ignited in the compressor starter. I called the store where this was purchased and they told me that Whirlpool called for a recall of this part. Aren't they the same company? I never got any notice. Tomorrow I have to go purchase a new refrigerator. This one was only 5 years old. Needless to say, no more KitchenAid! Be fore-warned.

our approx 6 yr old side by side Kitchen Aid stainless steel ref (top of the line back then, ice and water in door etc.) is far from satisfying us. first, the tube that dispenses water at the door dried out becuase of the nice little light bulb feature and now shoots water at a higher angle so you ahev to be careful. many times over the years the ice maker stops making ice for no apparent reason, or it likes to make crushed ice again for no apparent reason, then corrects itself. the refrigerator cools unevenly, it freezes items that are placed in the rear of the fridge from the glass shelves up to the top. then this morning i noticed water dripping in the concrete crawl space from the area of the fridge, so i pulled it back and noticed two things, it was all wet back there, the drywall is damp, the wood flooring is all buckled and the subfloor is of coarse wet beneath. there is some minor mold. i noticed that on the top of the refrigerator (literally on the exterior of the fre=idge at the top was a puddle of water. the unit seems to be doing something that causes a real cold temp at the outside of the cabinet and condensation is forming.

At first i thought the back wall of the fridge on the exterior was condensting also. cleaned it up, went to work,thought about it and came back later today,pulled unit out and discovered that what i was seeing on the back was the smallest on pin holes in the facotry installed portion of the water line hose. Cheap *** china ****of coarse. no signs whatsoever of a kink, a compressed spot on the line etc. Bottom line, what a POS!! i dont think its worth my time and expense to even start the repair man BS!!!BTW, the top of the line K Aid DW died 3 weeks after the 5 year motor warrantee was up, of coarse 3 days before christmas, that was 2 yrs ago, another POS!!! I'm a high end remodeler and i have to say i cannot recommend Kitchen Aid anymore!

We called the store where we purchased it; they could send someone in THREE weeks. In the meantime, we had a baby and toddler at home, so milk and formula were requisite. When we explained that three weeks wouldn't cut it, we were told to call Kitchen Aid.

Called Kitchen Aid - no one is in their Customer Service department on the weekend.

Went to Kitchen Aid website and found that you can book service calls online; selected nearest repair centre, and received an automatic confirmation that someone was coming out next day (Sunday).

We ended up calling a repair centre from one hour away. We'll get to the cause of the problem in a second, but after the repair guy came, he had to order a part, which didn't arrive until Thursday, so we went almost one week with no refrigerator. The icing on the cake is that the repair centre that Kitchen Aid sent an automatic e-mail to us to confirm that they were coming NEVER CAME! We called Kitchen Aid twice that weekend as well and they never returned these calls, nor did anyone from Kitchen Aid call to verify that the repair centre indeed showed up.

The problem ended up being the FAN. Apparently the refrigerator in the bottom freezer is cooled by the freezer, as the fan located in the freezer blows cold air up to the fridge. We were told that the fan breaks about every two years, so to expect to have to go through this that often.

We then searched the internet and learned of several people experiencing this issue with that frequency.

Kitchen Aid ought to be doing a recall to repair this well-known issue, but hasn't.

I purchased a new condo that was equipped entirely with Kitchenaid appliances. Some of the appliances had cosmetic damgage and other residents informed of known problems with the appliances as well (the fridges in particular). I immediately contacted Kitchenaid to register my appliances and inquire about warranties. The Kitchenaid representative informed that: although the appliances were new to me (they still had the packing in them when I took possession of the condo) they were no longer under warranty since they were purchased by the developer over 1 year ago. I found this distressing since it meant I would have to live with the cosmetic damage and the appliances were not covered. My worst fears were confirmed less than 6 months later when the fridge stopped working. It happened on a Saturday. Calling the Kitchenaid Customer Interaction Center was futile since they are closed weekends.

Purchased a Stainless Steel Side by side bottom freezer in Juy 2008. After 6 months of use, Items in fridge section keeps freezing and eggs are constantly cracking due to the inaccurate temp. Sears sent out their service department and the only thing the guy did was unscrew one light bulb stating that should help. I am not sure what a bulb lighting in the inside of the fridge had to do with it. Not only was the freezing issue not fixed, I now can only see out of half of the fridge.

It is now Sept 2009, came home from work and the fridge was not working period. Everything in the freezer melted, the fridge area was all warm. Had to toss out everything. Called Sears Service Department. They want $75 for a service call + cost of parts. I told the rep (who had such a thick accent I could barely make out what she was saying)they can shove it. Told them I am completely unhappy with this piece of **** they sold me and the ****** warranty on a $2800 item. And I will NEVER invest another penny in SEARS or their service.

Bought new Kitchenaid side-by-side two years ago. In nine months the compressor went out and had to be replaced. Nine months later the ice dispenser door broke. Seven service trips later, and two attempts to repair it by authorized warranty A&E Service and the problem is worse than ever. The dispensing mechanism freezes over and the dispenser stops working altogether. Afraid to call back A&E because we had so many broken appointments and bad service. Phoning Kitchenaid yields nothing but frustration as their records show lots of things that are simply not true about what happened while we were trying to get repairs.

After two weeks (8/6/09) since the representative nor anyone from Active contacted me (no response back) I called to follow up. The person who helped me said that in the system the case appeared as closed or resolved. At this point I requested a refund for the $45.00 service call which they charged and said would go towards the repair costs. I was instructed by the Active person to send an email request claim to Carlos the manager which I did the same day. I did not receive a response back, so I decided to call once again on 8/19/09. I requested to speak to the manager who was not available to take my call. He later called back the same day saying that no refund would be issued.

I paid $1,800 for a kitchenaid refrigerator in 1996. After only 13 years, it appears that the compressor failed. It does not pay to repair it: the part will cost $233.00 plus shipping plus installation cost and freon cost.

received 3 kitchenaid refrig..bottom freezer..counter depth...all 3 were received with the handle to the top (refrig-portion) loose and unable to be tightened by delivery men. Purchased from Sears. Also the food froze in the refrig section at the temperature you recommended 38 degrees.

NOW I am in search of another brand as I can not depend on Kitchenaid which I THOUGHT was a quality product. How did these refrigs EVER leave [their] wearhouse? For the $$$ I should have received a quality product. What I received was far from that. YES, this has been going on for 3 weeks now.

When efforts failed to replaced the doors, my husband contacted Mr. L'supervisor. My husband is not sure whom he spoke with. At the time of their telephone conversation, the supervisor stated he would check into the matter and call us back. We never received a call.

Approx. 6 weeks ago, Ms. Jeanette(consumer relations) called to find out if we are pleased with the our refrigerator. My husband explained our dissatisfaction in the promise that had been made concerning replacing the doors. She stated she would pass the concerns on and have the owner call us back. He too has not responded.

I bought a Fridge, Stove and Dishwasher from KitchenAid to have a matching set and paid over 6000$ for them all in November 2004. I also purchased the Extended warranty for all 3. 2 weeks ago on July 21, 2009 the plastic on my fridge door (model:KTRC19KMSS01) broke and the hinge fell off. The door came with it. I called the extended warranty people to have someone come out and get it fixed (Cantrex Assurant) and for some reason they did not have that I had a 50 month extended warranty. SO I had to wait an extra day in order to send them proof of my warranty. Then they sent someone out, who says that we will have to change the door, the hinge and a washer and that he will send in the report.

Well 2 weeks and they still were waiting for confirmation to go ahead and order the parts. I got on it and they said that they had to wait for approval, that the amount it would cost was over the maximum allowable , but that it is now approved (1049$ to replace a door) Paid 1499.99 for the fridge (after rebates and dealing) but it will take 6 to 8 weeks minimum to get the door as they are only made to order. UNACCEPTABLE. that means 3 months in total MINIMUM to get a working fridge... with a toddler in the house.

Called Whirlpool/KitchenAid and they said they would not do anything as I had an extended warranty. Not even to save me from telling people not to buy their products as the doors fall off. The extended warranty people actually told me to find someone who can lend me a fridge in the meantime as they did what they had to.

I called the Vice-President of the company and she dealt with them. They offered me a cash settlement of the repair cost with I refused as I still do not have a fridge and would have to shell out another 1000$ to get another one. THen I call back and they went ahead with a cash settlement in the amount of 1499.99$ (the price I paid for the fridge, without tax or warranty) Did not wait for me to accept!

Went looking for a new fridge last night.... KitchenAid has upped their prices and reduced their quality BIG TIME! Now I am out of a fridge and stuck paying more for one that is even cheaper in quality and it will not even match my set.

My 3-year-old, Kitchenaid refrigerator was a $2000 investment that went bad 1 month after we bought it. It was serviced four times in 2006 and now has been serviced 4 times in 2009. Same story as others I've read about: Just stops cooling. We've practically had every major part replaced. We've spent 7weeks at a time without a working fridge, and for a family of 7 that is just unacceptable. We'll never recoup our cost of time and resources. It's up for review for a replacement. We'll see what happens. An offer of 15% towards a new one made me ill.

The first technician could not figure the problem out but within an hour after he left our house the refrigerator stopped working altogether. We have had five repair people out and four shipments of parts and no one can figure out the problem. They said it could take another two weeks. This will be over the 30 days that Consumer Affairs states in which an item should be repaired or replaced. We are living out of an ice chest and we are a family of five.

I return from vacation this week to find that my two year old Kitchenaid Refrigerator had conmpletely gone out. All of the food was spoiled and the smell throughout my home was terrible. I am very upset because this is not my first time having problems with the unit. I have had it repaired twice. First, the inner panel between the refrigerator and freezer ran so hot that you could not touch it. Then the ice maker went out after that and had to be reparied as well.

At this point, I think that the company should replace the refrigerator and all of the food that I have lost!

I have the KitchenAid side by side fridge model # KSRA25FKS00. It is only 7 1/2 years old. When we purchased it, it was the top of the line. Since then I have had is serviced 3-4 times. Some of my issues were: ice maker not working, the fridge and freezer stopped working, water leaking from the bottom. I have spent alot of money getting this product fixed. Just recently, the the fridge and freezer stopped working again and refuse to have fixed again as the last time I called for a service was in Sept. 2008.

I am reading similiar issues that I have that others have experience. Should these be reported to KitchenAid? Apparently KitchenAid is the best of the best ... I don't think it is!!

Your thoughts? btw, I ended up purchasing a new fridge yesterday and kicking KitchenAid to the curb!!!

KitchenAid did pay for the computer board but we had for the service calls. The repairman replaced the fan (at our cost) with a more powerful one because the center partition where the 2 doors close gets extremely hot. It's very uncomfortable to the touch. He told us that although the refrigerator is a cabinet depth model we'd have to pull it out about 3 inches or it would overheat.

At about 4 years the dishwasher door broke and would pop open during its cycle. It became necessary to prop 2 chairs against it to keep it closed. It finally failed to work completely 2 months ago and we replaced it with a different brand.

Last month the ice maker in the refrigerator leaked and our hardwood floor is now warped. I shut the water off but by the time we noticed the water leaking into the basement it was too late. Yesterday the refrigerator stopped working again and we had to throw out all of the food in it. We are about to replace it too.

The double built in Superba ovens still work (at this writing) but the cooking probe failed awhile back and something leaked between the glass of the upper oven and it looks horrible. The cheap plastic handle on the microwave oven has flaked and chipped from normal use. So far the microwave still works well.

I was the one who insisted on buying KitchenAid products when we build this house. I'd built another home about 20 years that I had all KithenAid appliances installed. They were long lived and reliable. People who come into my home see them and say "Wow! All KitchenAid!". Now I explain to them our terrible experience and advise them to avoid anything made by KitchenAid .

I get on the internet now and have found many others are experiencing the same issues with the same models and wish that I knew this ahead of time.

I want every consumer to read this and hope this will help someone else avoid my unfortunate experiences.

Purchased a side by side Kitchenaid refrigerator (model ksrb25fkss01) 6/2/02. Weve had at least 6 service calls already. Primary problem is freezer not working and refrigerator temperature too low.

What are my options? I believe Kichenaid is culpable and know they have a bad product. What are my options? Can anyone help?

We purchased a side by side Kitchen Aid refrigerator about 4-5 years ago as well. It has been hot to the touch for the past couple of years now, very hot. We cleaned the coils underneath, but it didn't help.Now it is not maintaining the temp. Sounds like it will be a waste of time complaining to Kitchen Aid or getting a repair man. Next one won't be Kitchen aid and I will definatly research them prior to buying!

We just bought a Kitchen Aid side by side refrigerator. 30 minutes after we plugged it in, the strip between the freezer and frige sections were buring hot! We called the place we bought it and Kitchen Aid and both of the reponses were that it was normal. This cannot be normal, and we are very disappointed in our purchase and the respones that we have received.

The last time I purchased replacements myself, this time I will launch a complaint and see if I get any satisfacton.

KitchenAid customer service's only response to my reporting these issues was a scripted generic reply. As well, we were told defects occur within the first year and we should have reported any issues under warranty. As well, we were told that there are no other similar complaints therefor the unit can not be defective. I am very disappointed in the quality and performance of this equipment as well as in KitchenAid for their lack of customer service or accountability. I will not shop nor do I recommend KichenAid.

We bought a Brand new Kitchen-aid side by side Refrigerator based on good reports and reputation. In 5 years it has broken down 4 times,twice with the Ice maker and then cracks on the inside walls and then the compressor went while we were on vacation, and now we must go out a buy a fridge, What a waste of 1500. originially!

I bought a side- by side kitchenAid refrig. Model #KSRG25FKWH04, Serial # SP1354521 on 5/20/2004. Today, the unit failed in the usual way it has failed for 7 previous times during the past 5 years. The unit just stops working and the refrigerator side heats up. KitchenAid felt so bad for this, they gave me a check for the lost food and headache of $150 and extended my warranty for 1 year more which ended on 11/08/2007. The unit has worked fine from june of 2007 until today 6/9/2009. The same thing has happened repeatedly and it is documented by techs:

"Nov/9/2006- The motor just stopped running. Tech notes: Unable to Diagnose, Unit not working-Intermittent, ok now, good frost pattern, air flow, and temps keep dropping after unit is checked. This repair valued at $120.51

June 13,2007 failure: Problem: Backwall of Freezer has frost 1/2 inch thick and unit stops cooling in the refrigerator, the refrig is at 52 degrees. (Refrig is 3.5 yrs old)-Intermitent Problem, KitchenAid knows about it." Tech Comments: Part Failure: Install bi-metal- The tech replaced a heater part. This 6/18/2007 repair valued at $327.69

Repair date Aug 31, 2007 - Refrig heating up not keeping food cold. Internal temps are approaching 50 degrees in refrigerator section, everything spoiling. Ice build-up 1/4 inch thick on the lower wall of freezer backwall. Metal was replaced by Ted at A&E Appliance Repair. 44 degrees in the refrig. was an unexceptable cooling temp to live with Ted told me. Receipt Aug 31, 2007 states: customer upset unit fails and wants new unit. install bi-metal, test, ok, defrost evap, ok, Labor performed: Evap, Bi-Metal, Defrost. This repair valued at $195.30.

Ted with A&E came out and found a frosted air duct that prohibited air-flow also exhaust vent was frozen over and the lowest veggie drawer was frozen in place held in by 1-2 inches of ice. Ted the tech found frosted over coils, and the drain under the freezer coils was iced up. He installed an air-scoop heater to keep the duct warm and from frosting over and shutting down the cooling of the refrig. Repair Valued: $211.57

Problem-Unit stops keeping fresh food cold. Units just stops running. Tech notices frost over in freezer and he seals air leaks and says Temp. control slider won't stay in place. He sealed / caulked with a silicone product the air leaks.

Problem- Frost over inside the freezer unit and the fresh refrig. side wont keep food from spoiling. Things wont stay cold in the refrig because of the frost over in the freezer side. Tech notices water dripping inside, forming ice against the rear wall on freezer. Solution by tech was to 'seal air leaks'.

Problem: Frost over in the freezer caused food spoilage in the refrigerator side. The solution by tech was to clear the cold air return that was freezing over.

I need an attorney who will go to bat for me and all the rest of the consumers out there who are held hostage by faulty appliances. I paid $1,800 for this unit, and have had nothing but breakdowns and lost food, and when I wrote to the president of KitchenAid, he never responded. I will never buy another KitchenAid product as long as I live and I will tell people via the internet.

I have just purchased a new GE unit and it will arrive Friday. Should I get rid of this unit? Or do I have a case against KitchenAid?

Obviously I have no choice but to have it done, but I did call KitchenAid and complained. The lady I spoke with said that is how they fix it and there is nothing else to be done. This is obviously a defect. I dont feel I should have to settle for a bandaid. And who is to say that it would continue to crack in other spots? She said the epoxy prevents it from cracking further. I dont agree.

I have the same problem that another woman complained about I have a Side by Side KitchenAid refrigerator model number KSCS25INSS01 which also smells hot whenever the door is open for more than a minute. It smells like something is melting. I noticed it when we first purchased it and I was cleaning it but discounted the smell to the light, it is starting to happen more often now and we are very worried

I have a KitchenAid Refrigerator KSSS48MW that has been worked on at least every year for one thing or another. On contacting the manufacture they no longer make the part need and do not make an alternate part. This part cost about $50.00 but since there is no longer a part the manufacture suggested a new refrigerators at $7,000 to $8,000. Not very cost effective.

I purchased a KichenAid refrigerator in June of 2008. It is a double door with freezer on the bottom. Since that time the ice maker has been making ice with a red color to the ice cube. The water dispensor seems to be working properly and there was never any red color to the water coming from the dispensor. The problem seemed to be isolated to the ice maker. We have stayed away from using the ice.

I called Whirlpool Service and they did send a technician who did nothing other than tell me it was the water supply and I would have to have my water tested. I contracted a lab to test my tap water, the water from the refigerator water dispenser and the water from melted ice. The results we that tap water and water from the water dispenser were clear and met all water safety requirements. The water from the melted ice contained semi volatile organic compounds (propanedinitrile, N-phenyl-methyl acetamine) The technicial at the lab clearly stated this was cousing the red color in the ice and said it should not be used.

I forwarded these results to the customer complaint department at Whirlpool over 6 weeks agao and they still will do nothing to fix the ice maker. I cannot believe how bad the customer service is - even when clearly this is a problem directly related to the ice maker and there are potential health and safety issues. I will never buy another Whirlpool product again and will make sure that everyone I know - know about there poor service and lack of concern for their customers safety.

Spent $2700 dollars for a product that does not work. Health concerns for my family. And loss of work to let tech in for service call. $500 lab fee for water testing. Lots of hour on the phone with Whirlpool.

Freezer in my Kitchen Aid Model #KSCS25INSSO1 was not staying constant. The appliance would become VERY hot!

I kept calling for service but the tech would say he could not identify the problem. After 4 visits and no diagnosis the Maytag said they would not send anyone else out to fix it. They did give me another name of an approved service company and at my own expense I had them come out and tell me to unplug my refrigerator immediately because if I did not it would surely cause a fire. This new technician said that the main control board needed to be replaced as well as the condenser pan motor.

There should be a recall on this refrigerator. I have had the ice maker replaced 2X already and now this appliance is a fire hazard.

Our Kitchen Aid side by side refrigerator, model KSRB25FKSS purchased new 11/21/02 caught fire at the relay which turns on the compressor yesterday. In the middle of the night I happened to be awake and smelled the electrical components burning, then upon investigation noticed smoke in the kitchen. Fire dept. came out, they could smell components continuing to melt.

I notice Maytag has a major recall due to the same problem. Thankfully no damage to the house. Extended warranty purchased covered replacement part.

We purchased the kitchenaid bottom-mount refrigerator model KDF A25 ERSS in January, 2006. We had 3 service calls within the first 6 months that we owned it. It seems the electronic control was faulty and it would just shut off without warning. Not even the built in alarm sounded.

Now, March, 2009 it is off again. While it is still under warranty, this time service from Conn's has been very slow. We are going on a month with no refrigerator, no offer to compensate, no phone call from a manager. We have been calling them a couple of times a week to get updates and parts and to voice our frustration with the service and product. Now I'm looking into the Texas Lemon Law. It is unacceptable to pay so much for a product and have it turn out to be a real disappointment.

On the 4 occassions when this refrigerator has gone out (twice around holidays) we have had considerable food loss. This last time our family of 7 is not only out the ruined food, but we have pushed ourselves beyond our budget having to eat out, running to the grocery store daily.

I purchased three stainless KitchenAid appliances when I built my home in 2000. Each one has been an incredible disappointment. I have owned several homes, and never before experienced the problems I have had with my KitchenAid appliances, no matter their age. On the side-by-side refrigerator, the clear plastic butter cover inside fell off, as did the two rollers holding the bottom drawer. The push button pad on the face of the refrigerator cracked, and now has a hole in it. This push pad is rarely used! About a year ago, the dishwasher began leaking all over the tile floor. Fortunately my husband was able to fix it.

Upon inspection, we discovered that the problem was caused by improper installation of parts. The internal disposal retaining spring was not properly installed, causing the housing to self-destruct over time. Also, the sound deadening material was installed using glue that could not handle the heat of the dishwasher; therefore, it melted and fell off. The dishwasher rack parts do not hold up.

The Superba combination Convection/Oven wall unit has been problematic since received. The first month we owned the oven, the door spring broke. The repairman KitchenAid sent out stated he did not know how to fix my oven, but KitchenAid refused to use anyone else. In the process of looking at the oven, he broke the light. After this repairman repeatedly failed to correct the problem (he did manage to swear in front of my 1 1/2 yr. old), another company replaced the door spring. They left the parts for the light, claiming they would return. It never happened. It took approximately one year to get the door spring fixed, and it broke again a year later.

KitchenAid finally admitted that this was a known safety issue, but has refused to correct the subsequent breakage. Today, I used the self-cleaning feature and the oven is permanently locked shut. No amount of effort will dislodge the lock. I now have a very expensive stainless and glass facade in my kitchen posing as an oven. Finally, the handles on the oven unit and refrigerator are not truly stainless steel. They are an imitation stainless layer, which has now begun to peel, exposing the plastic beneath.

The only kitchen appliance I own that has not failed is the glass cooktop, which is thankfully not a KitchenAid. The quality of KitchenAid products does NOT live up to their reputation. The parts are under-engineered, the customer service reps. we have dealt with have been inept at best and sometimes downright dishonest. On the oven, they attempted to refuse to cover the service work, even though the oven was within its warranty period. I would expect that the service-free life of a major kitchen appliance would be at least 10 years, if not more, especially at the price of the appliances purchased. These appliances have cost me over $1000 per year of ownership. I will NEVER purchase another KitchenAid and I will discourage others from purchasing them as well.

Dishwasher repair parts cost over $150. It took several weeks to receive the correct parts, due to the fact KitchenAid repeatedly chose to ship parts other than the part numbers requested. Cost to repair oven and refrigerator not

On 2/23/09 I detailed the problem I had with my KitchenAid KSCS25INSS00 refrigerator. The cavity liner had cracked and the repair/patch had failed. On 4/2/09 KitchenAid replaced my refrigerator at no charge. I was successful in getting the replacement refrigerator because i was persistant and consistent in my approach: I explained to them that they could do the 'repair' but that it was not a liner repair but a bandaid that covered the problem and made it impossible to determine if the failure was progressing or not. SMC plastic cannot be repaired through an application of glue to its surface.

I explained that i was taking my claim to small claims court. The warranty says repair or replace. If they can't repair--if they can't replace, then they are voiding the warranty. I wrote letters to the service contractor, the vendor (with an apology that I knew the problem wasn't theirs), and the manufacturer detailing my intent. I asked them to imagine any judge agreeing with their point of view: the problem was purely cosmetic and to be expected to occur from time to time. I told them it was more likely that the judge would agree with me that the extra money spent for a premium appliance was not for cosmetics but for quality. That the 'repair' was really an attempt to get the unit through the warranty period so I would have no recourse. That I would NOT find a single appliance repairman who would warranty their fix as a real repair.

The Whirlpool service rep I spoke with in late February told me he would call me back. Twenty minutes later he called me to authorize the replacement. Fifteen minutes later the called again with a replacement model for approval (the original model was no longer available) and the name of the company who would replace it in seven to ten days. It took seven days. I have a new refrigerator. The entire process from start to finish--when we first saw the problem until the unit was replaced--took just over two months and I spent nothing for an adjustment or service.

Don't take NO for an answer. A failed cavity liner is a manufacturing defect and not a cosmetic problem. It CANNOT be repaired--I deal with plastics in my repair business and I know. Don't get hysterical--be firm, consistent, and document everything for a small claims action. If Whirlpool doesn't respond, believe me, the court will. Focus your anger on Whirlpool==not the dealer or the service company. The manufacturer is the problem. Good luck!

Kitchen Aid Refridgerator Model: KBRA22KLBT00 22CUFT Bottom Freezer 2004 Fridge works fine and then without notice stops cooling. The timer has been replaced 2x. It's going to need replacing again ,or something else is wrong.

$200 cost each time the 'timer' goes. I could be buy a new fridge if it keeps going. The fridge warms up and I loose the temperature sensitive items like milk, cheese, meat etc. I can't seem to trust the fridge.

We purchased a KitchenAid built-in refrigerator model # KSSC42QTS00 the summer of 2007. We remodeled our kitchen and used all KitchenAid appliances and the most expensive appliance being this refrigerator. We have been very unsatisfied with this product. Even though the thermostat is set at the lowest setting it doesn't efficiently keep our food cold. We had the service techs out twice and with much demanding they changed the thermostat. Unfortunately it didn't help. IT doesn't keep the produce fresh for very long at all. We end up throwing out more produce and other food items then ever before. It is very frustrating. We would never have purchased this appliance knowing what we know now. And we will never recommend it!

We purchased a KithchenAid side-by-side refigerator, ModelKSRA22ILSS02 from Seras in 2002. In that year it had to be serviced 8 times for freezer problems: ice maker failing, water lines freezing, condensation. A new door was put on and it was retrofitted iwith an electric heater unit to keep the water from freezing before reaching the icemaker and dispenser. It was a design flaw issue and the refrigerator was replaced in 2003.

Since then Sears has been out over 10 times to repair the same problems and even replaced the freezer door agian. Additonally it freezes over in the bottom bin and frost forms on the walls. When I got back home from Afghanistan in Jan. 2009 I had Sears come out 4 times for repairs and finally finished my patience and got it approved for replacement. We only get $650.00 on the buyout of a defective unit that we thought Sears could fix.

We have paid out over $500.00 on the extended warranty for a defective product. We have lost approx $200.00 in spoiled food in the freezer and cleanup from the water damage when it sudeenly defrosts and leaks out onto the floor. Sears is probably out the cost of a new refrigerator X 2 from service calls and new doors that cost $1,000.00 each.

We bought (model KSRX25FSWOO) a KitchenAid side by side refrigerator from Sears in 5-31-06. In 5-07 the inside of the refrigerator developed a crack on the RIGHT inside wall. The refrigerator was replaced--no problem. Ten months later a crack on the inside of the refigerator appeared on the back wall of the replaced unit. This time they wanted to 'replace' the inner wall. This involves removal of the food,repairing the wall, allowing it to set up, then to replace the food into the repaired unit. This takes about 3 days. There is no storage of the items inside the refrigerator to be safely kept during these 3 days.

I bought the side by side stainless steel Kitchenaid refrigerator model KSRL25FRST04 in Jan. 07. It supprisingly looked just like the Kenmore model my daughter has, at a much lower price. In Feb 08 the ice dispenser door broke, a piece smaller than 1 inch on the inside which held the return spring which closed the dispenser door. After finding out it could not be replaced as it is designed to not be able to access to fix, I called Whirlpool.

After much discussion of Whirlpool putting Kitchenaid logo on their cheeper models, designing products to not be able to fix them, and placing parts that are too week to function in a refrigerator with a supposed quality label on it, they agreed to replace the door. It was a repair that was to cost nearly 1/2 the price of the new refrigerator. My daughter had the same problem and her repairman told her it is a common problem. Even though Whirlpool was good enough to replace the door 30 days after it was out of warrenty, I will certainly think twice before purchasing another product made by Whirlpool. In 41 years of purchasing Maytag and Kitchenaid, I'm disappointed I can't rely on a carefree product.

I have a complaint on file regarding my Kitchenaid refrigerator with liner cracks. I have been working with the Whirlpool Executive offices and today they are ordering a replacement refrigerator comprable to the one I have for a pro-rated amount..$550.00.

I have a KitchenAid KSCS25INSS00 side by side refridgerator purchased in October 0f 2005. It has a five year warranty on the cavity liner that calls for replacement or repair if it cracks. The cavity liner CANNOT be replaced because of the way the unit is made. The repair that Whirlpool made is the placement of a thin plastic patch over the cavity wall that is cracking using a two-part epoxy resin glue. The gle was not forced into the crack and the plastic is too thin to reinforce anything. It is used to hide the problem, not correct it. The factory techician showed up on Friday, spent an hour installing the patch. Within 72 hours the patch is lifting from the wall and the 'repair' is failing. The patch, IF it would stay in place will be a breeding ground for bacteria and mold which will be able to multiply after entering around the edges and getting into the voids behind the patch.

The response was that they will send out a tech to redo the patch. If the patch fails three times, the 'no-lemon' law will kick into gear and we can pursue replacement of a bad unit.

The bottom line is that the patch is not an actual repair, but intended to hide the problem and keep the consumer from seeing any further failures until the warranty expires and Whirlpool can walk away.

I would not recommend the purchase of any Whirlpool, KitchenAid or Maytag appliance. The warranty is not worth the paper it is written on and they are not interested in actually repairing the problem.

I have a 'premium' product that I paid a high price for because of its reputation and warranty. I was told by the factory rep on the phone that 'it still keeps food cold' so the unit is not a total failure. If all I wanted was a 25 cu ft refrigerator to keep food cold, I could have achieved that for less than half the price.

I purachased a kitchen aid stainless steel fridge and Stove Two years ago both control are not working. I will never buy a Kitchenaid produced again.

I have always purchased Kitchen Aid appliances and recomend them to the people I sell homes to. I bought a side by side model KSRX25FN about 3 years ago. The refrigerator works well but it eats ice makers. I have replaced it once, I had repaired one once and now it is again giving me trouble. This will be the third service all for the ice maker. I really think Kitchenaid should issue a service bulletin for the defective ice makers that all seem to have been made around the same time. It is not worth damaging a good reputation because of a defective lot of parts.

We remodeled our kitchen a few years ago and bought a set of Architect Series appliances from KitchenAid. These are top-of-the-line stainless steel. In 40+ years of homeownership, we have never experienced such poor product quality. I am tempted to rant and rave at length, but I will try to summarize.

First, the oven controls didn't work. We spent months detailing our problems and having repair after repair. Finally, we worked with the engineering staff to rework the control panels. The whole process took about one year.

The glass cooktop became damaged during cleaning. We have had glass cooktops before, so it's not as if we didn't know how to care for them.

The plastic handle of the microwave cracked and pieces fell off. Two different repair people were unable to install the replacement handle we purchased. We had to have the entire door replaced.

The dishwasher door cable broke. I was amazed that it was made of nylon cord.

The compressor on the refrigerator had to be replaced. This is one of two major repairs in a two-year period. Most recently, the icemaker water line froze.

Purchased a KitchenAid Fride(KSRJ25CNST) in October, 2005. The ice maker died on 12/19/06 which KitchenAid replaced a blown motor for free-Thanks. But now at 3.5 years, the fridge has to be reset to start cooling again. We bought top-of-the-line so we wouldn't have these types of problems. It sounds like the control board is going bad as the fridge works once its reset. So now we have to fight KitchenAid again.

KitchenAid Side by Side Refrigerator model KSRA25FKSS00 made in 2001. Required numerous expensive repairs, and is broken once again. The control panel goes off and back on of it's own accord. Can't rely on this poorly made product.

Expensive repairs and work time lost

I bought a Kitchenaid Side by Side Refrigerator in 2005 based on its reputation for quality. The refrigerator has notorious hot and cold spots in it (food will be frozen in some parts of the refrigerator and not in others.) In 2008 the ice maker stopped working - so I called Kitchenaid who sent out a repair person to replace a small broken plastic part (he said it was a common problem) - 15 minutes $300 bucks.

115 days later the icemaker is broken again. Called Kitchenaid - was told sorry you are outside the 90 day window so tough luck if you want it fixed we have to have another service call for $300 bucks. This is a great money making scheme, but very poor quality product and service - I will never buy Kitchenaid again.

I would like to lodge a formal complaint against Kitchenaid's service provider. A&E. I have been out of the use of my refrig for over 2 weeks. The compressor has failed. The company only comes out to my area once a week. I have taken 2 days of vacation from my employer. I am a highly compensated professional, so this is not trival. The rep called me today 1 hour before my scheduled window of time 1-5PM. I was in the shower.

I called back the service company at 12:30 said that they were going to text the service rep to return to my house. At 1:30, I called A&E again, and asked for him to give me an ETA of his arrival. He did not call. At 3:30, I called A&E again and I was told that he left the area and that I would have to schedule for another week out. Completely unacceptable. I will never buy another kitchen aid appliance. Has there been other complaints about this service provider?

2 days of vacation from my employer have been used. No use of my refrig for almost 3 weeks.

We bought Kitchen Aid Builtin refrigerator, and it broke only after couple of years. We paid about $4000 at the time in 1996. When the service person came to repair it, he said that it was a known problem, and it had problem with the design where it will break again. Well, it broke again as he said, the Kitchen Aid was too big and too arrogant to do anything about it. I will never buy any Kitchen Aid or any of their related brands. I had another refrgerator from another house, and we have been using that one ever since.

It didn't keep the correct temperature, and it will eventually turn itself off. We would never know when it would happen, and we would be afraid to go away.

it froze up about 5 times since that which save me $80.00 each every time but in december of 2008 the door on the front of the door which allows you to get the ice out without opening the door broke the repairman came out and looked at it and didn't know if it could be fixed but would call me to let me know I received a call today which is January 3rd 2009 and said it can be fixed but it would cost &1,000.00 to fix I did not have it fixed because I can get a new one for less than I can fix this one for.

We bought Kitchen Aid Refrigerator, oven and Dishwasher seven years ago. Over the last four years, we have had numerous problems with both the Refrigerator and the dishwasher. The Fridge has broken 3 times and the dishwasher 4 times. We have finally given up on the dishwasher. Do not know what we are going to do about the Fridge. I WILL NEVER BUY KITCHENAID AGAIN...

Purchased a Kitchenaid Side By Side Refridge KSRS25CNWH about 4 years ago. Have had constant problems with the ice maker which has been repaired many times by company srvice techs and the unit still gives trouble. I keep it going by breakinging out the cubes that constantly freeze up in the ice maker. I've learned that Kitchenaid no longer makes good quality refrigerators; I've heard so many complaints from people. Even the service techs agree that they now make junk unlike what they used to make about 10 years ago.

In 2006, we decided to purchase top of the line appliances for our new house. We bought a kichenaid stove and fridge. Thankfully we got the other three appliances from other manufacturers.

In less than a year the inside of the fridge cracked. The repairman informed kitchenaid, their answer, they sent a piece of plastic and a tube of glue. Next the icemaker broke. We waited for weeks and for some reason had to pay for it. Then soft touch panel on the stove stopped. We waited six weeks for the part and am waiting for the repair bill.

When they sent us the plastic to glue on the refridgerator I had a number of phone conversations with the company. They could have not cared less. I told them we would never purchase from them again.

The interior wall of the fridge has cracks in it; I have contacted the company and am awaiting their response.

Purchased an Kitchenaid Side by side refrigerator Feb 2003. This July started frosting up & freezing, water leaking from under freezer. Have had 5 service calls, charged for 2. Last one was told that it is a documented problem for this model, papers written on it. Other technican's replaced parts not needed and we were charged & paid $690 that weren't needed to fix problem.

To fix this we will have to unplug the refrig. for 3 days before the problem can be repaired. would like this replaced as the first time was July 17, Aug 29, Oct 1, Oct 17, & Nov 18th. We would have to buy or rent another refrig. for the 3 days while it's unplugged. The next service call & all parts will be free. But, we have had enough inconvience at this point.

I purchased (new) a KitchenAid Superba side-by-side refrigerator in Dec 2002/Jan 2003. I have not had any problems with it until now - except that their plastic interior seems somewhat shoddy for an expensive refrigerator. However, two mornings ago, I came downstairs to see water running down the freezer portion door (from the water/ice dispenser) and a puddle of water on the floor in front of it.

I opened the freezer door to see what on earth could be happening only to find that the whole thing had defrosted itself overnight (this refrigerator is supposedly frost-free and does some sort of automatic 30-minute defrost cycles when operating normally). All the food was totally ruined in the freezer (which was full for Thanksgiving food) and I had to throw it all away. When I opened the door to the refrigerator side the walls were not cold, at all, and so there was a questionable situation regards the safety of the food items in there due to temperature. I then had to throw everything away that was in the refrigerator side, too. That, too, had been full of food.

We have a KitchenAid Range Model #ERC507HBL and a Refrigerator Model #KSR25FKB615. We have had both appliances in use for almost 4 yrs. We have already had 2 service calls on the refrigerator icemaker. Just last week the electronic clock went out on the range while attempting to change the time and about a year ago the oven lock switch malfunctioned and now we have to pull the range away from the wall and set the door lock switch by hand to get the oven to self-clean. We paid premium prices for these appliances and thought KitchenAid was one of the best. This will be the first and the last time we will EVER buy anything built by Whirlpool or KitchenAid.

I have the KitchenAid KSRG25F refrigerator. Purchased in March of 03. I moved the 15 year old GE that it replaced into the garage. It has NEVER had a service call or a problem. Still runs like a top. The new Kitchen Aid has been nothing but problems. I have replaced a compressor, the ice maker, and the wheels. Today I called for service on the ice maker. This is the 4th call on the ice maker! This is my first and last Kitchen Aid appliance.

I purchased a built in refrigerator in December 2004. I paid $4800 for it. Around the middle of September this year, our refrigerator started to decline in staying cool. Everything in my freezer started thawing out and eventually the fridge stopped working. On Oct 10, A&E appliance came out for repiars and said the firdge was under warranty and EVERYTHING major had to be replaced. Something to do with their was a restriction; the heat exchanger was shot, the evaporator, the condenser etc. I had to wait till Oct 28, to finally get my fridge fixed (the repair guy said the parts were running about $1400!)

I had a warranty but I was appalled that my expensive fridge had eveything go wrong. Today is November 7 and my fridge is broken again. On November 5 the alarms in side the firdge started rining that the temp was increasing and the fridge stopped cooling. A&E is expecting to come out today to repair again but this is just too much. I keep havng to throw my food away and I am raising 3 kids (1 infant, 2 under 8) and one of my children has special needs, heart problems, down syndrome and has a restricted diet and meds that I can not refrigerate.

Kitchen Aid blows me off and said they will offer me $100 for a rental until my fridge is fixed. However thsi fridge has major component malfuncations and keeps shutting down so why are they not replacing it? Why can't I get compensated for a full rental until they do and my food losses? What can I do about this?

I lost about $250 worth of food on the first breakdown. Lost $150 worth of food on this one a week later. We have to eat out at restaurants can because I do not have a fridge to cook for my kids and it is getting very expensive as we are going almost a month now with no fridge. Lost work for all of the days I am sitting around waiting for the repair people to finally show up (they have come 3 times before today-this will be the 4th--since Oct 10 of this year) It is hard to take care of my kids and tend to their needs with out a working fridge and freezer

KitchenAid offered to pay for parts while we paid for service on an expensive ($700) repair just to stop a temp alarm going off every 90 minutes. When we took their written offer to help us they for no legitimate reason refused to pay for the parts based on it wasn't on warranty. They never mentioned it had to be on warranty and besides IiF it was in fact on warranty than why we would we have bothered to ask KitchenAid to help us when it would have been covered anyway.

They completely reversed their offer and dropped the ball. I Will never buy KitchenAid product again. Had to purchase new fridge after only 8 years. Paid 2k for the KitchenAid and would have spent another $1200 in repairs.

Ice maker does not make ice, and when it did, the ice would get jammed and block the passage, melt, and leave a wet puddle on the kitchen wood floor. Now, however, there is no production of ice at all.

New wood floors are warping due to constant leakage of melting jammed ice, and, We Have No ICE!

I purchased a new Kitchen Aid refrigerator model KBLS20ETSS00 and I have had it serviced twice, it is currently approx 6 months old. The unit makes a popping noise that has been diagnosed as freon flashing in the internal tubing. The noise is loud enough that it can be heard thruout the house and it does it EVERY TIME that the refrigerator starts. Both service companies said that they have heard that before and it is internal to the refrigerator and they cannot fix it because, the tubing is encased inside of the sealed refrigerator box. The manufacturer has deemed this is a normal operating noise which I STRONGLY disagree with. The definition of a normal noise would be that every unit like mine does this, which is not the case. Kerry said that if it doesn't effect the operation of the unit they will not replace it. In my opinion this is like an automobile recalled under the lemon law, they cannot fix it and they all don't do it! I believe that I deserve a replacement!

Annoying noise heard thruout the house making the unit sound like a piece of junk!

We bought a Kitchenaid fridge bottom freezer French door model number KBF A25ERSS01 and we had so many problems from the beginning ,the fridge broke on the first day and they gave us a loaner fridge which sounded like a truck and was broken as well,by the time they gave us the 3rd fridge the filter light never worked,the water dispencer didn't work and we decided to live with it.after 1 year and a few months,it just didn't cool anymore and Im so sick and tired that I decided to donate it for free . I think Kitchen Aid should be investigated for the faulty products they sell.I will never ever buy Kitchen aid again .Shame on them .

Rotten food and a mad husband and another 2000 dollars for a new fridge. Many days without a fridge with 2 small children is not easy .

We purchased the first KitchenAid Model Superba back in November 2002. I had Thanksgiving dinner at my house and while putting the leftovers away, the Over Temperature Reset button came on. I kept pushing it every hour or so and it was still coming on the next morning. I contacted the store where we purchased it and they sent a repairman who made several visits between November and January because this alarm would go off and the refrigerator temperature would rise. Our food got warm.

The store finally gave us a brand new one in January 2003, but we had the same problem. They have tried to feed us all kinds of reasons why this continues to happen, from we have the refrigertor too close to our heat run, to changing the seal on the door (a brand new refrigerator needs a new seal). Nobody really ever figured out the problem. Food on the top shelf in the back freezes and sometimes veggies in the veggie drawer (if I have them on the freezer side) freeze as well.

I keep a thermometer in the refrigerator all the time. Everytime I clean it or have the door open alot, the Over temperature alarm goes off and I play with it for a day or two until it quits going off. As for the freezing, I've learned where I can place things on the shelves. I am looking into buying a new stove, but I definitely will not be getting a KitchenAid brand. This refrigerator was the worse purchase we ever made.

Id refer you first to my posting of September 11, 2008 to explain what has happened up to this point. After the initial repair, the refrigerator worked for about a week. Just long enough to get it stocked up. Then we noticed that the temperature was slowly creeping up, things were getting frosty in the freezer, and it was making a clicking and buzzing noise about every 30 seconds. Well, the frozen food thawed out again before we were able to take it back over to my mothers freezer.

Since it was during the week, we called out a local factory-authorized repairman. He diagnosed the problem as a non-functioning compressor and that he could get one in about five days.

Five days later, it arrived and he installed it. He also presented us with a $100 bill. I protested saying that parts and labor involved with replacing the compressor were covered under the warranty. He then launched into a ten-minute harangue about how KitchenAid, as well as other manufacturers, are not reimbursing enough for warranty work and that no body wants to do warranty work anymore. With new Freon recovery rules, new equipment is required and KitchenAid has not increased their reimbursement rates to pay for this equipment. He said that KitchenAid told him to charge their customers to pay for the equipment. He said hed lose money changing out compressors if he didnt charge $100 per job. Just to get him out of the house, I paid the $100.

Well, the refrigerator didnt cool very well, so we had to call him back and had him put more Freon in the pipes. After that, the refrigerator portion was barely able to maintain the proper temperature and the freezer portion could not get cold enough. He came back again and discovered an insect in the tubing that was causing a blockage in the flow of Freon. Once the insect was removed its been working fine. Weve let it go for a week before restocking and it seems to be working O.K.

All told, we were without a functioning refrigerator for two months..and KitchenAid is a quality product??????

Weve had frozen food thaw, re-freeze, re-thaw, and re-re-freeze. I hate to think about what thats done to its quality. In addition, we had to borrow a small refrigerator from my daughter and borrow freezer space from my mother. Were thinking about buying a spare refrigerator to put in the basement for repeats of this situation.

We purchased a KitchenAid 25.3 Side by Side refrigerator in July 2003, model KRSG25FKSS. The relay that goes to the compressor failed resulting in the compressor failing and starting a fire.

The refrigerator was on fire and the area around the refrigerator and kitchen were smoke damaged. Had we not awakened the entire hire would have been caught on fire.

Purchased KITCHENAIDE MODEL #KTRC19KMSS01 the freezer section keeps frosting up and this is a frost free unit. The frost causes chunks of ice to build up behind the compartment where the fan rotates. The chunks of ice build and the fan makes loud noises and then stopped completely. I have a maintenance contract with P.C. Richards and they have serviced my complaint up to 3 times. The technician will do as they see fit. e.g. tighten hinges on door, remove door and re-align, advise me to vacuum out bottom parts.

Most recent service call my complaint was once again THE FREEZER IS FROSTING ALOT! The night before the technician came, I had to remove the chunk of ice from the compartment where the fan stopped working and all my food was defrosting. This time he decided to change the thermostat. It is now 1 week later and again the FREEZER IS FROSTING UP...SOON i am sure that iceberg near the fan will malfunction the entire unit once again.

lost food, inconvenience, dumb technicians. I have a five year extended warranty, it seems like they will service me with these minor tinkerings without diagnosing the real issue. KITCHENAIDE IS A POOR PRODUCT AND SHOULD BE INVESTIGATED.

Fridge temperature getting higher. Luckily, freezer, still working. Serviceman claimed it was the defrost component that needed to be replaced. It was ordered a month ago.

Still waiting for the supposed 3rd part coming from the states. When we put the pressure on, they said they would put a rush order and the part would take 5 working days. A week later, a different person tells me it will be 10 working days not 5. Who do I believe? Frustrated and annoyed with having to shop every day!

Purchased a Kitchenaid french door fridnge delivered July 23 this year. Right door has marks embedded in the finish, told to contact A & E factory service, they have ordered four more doors each arrives with a similar flaw in the finish of the door. I am really tired of this and want a new fridge or a refund. SOmeone should check into the door problem.

tired of wainting for new doors, have a new fridge paid over $2,000+ and still am NOT satisfied

We purchased a bottom-freezer KitchenAid refrigerator, Model KBRA22ERWH, in September of 2005. Since that time, it has gone kaput twice. The first time was when the defroster card went out on it early in 2007. The refrigerator would keep things cool, but it tended to ice up. At that point it was out of warranty; however, KitchenAid did supply a replacement card but we had to pay for labor. Then, on Friday, August 1, 2008, we notice that the temperature is getting higher in the refrigerator and that it was doing a lot of clicking. By unfortunate happenstance, our less than three year old KitchenAid disposer had quit working and an A & E service technician was out that day to look at that. I asked him if he could take a look at the refrigerator and see whats going on. He refused to do so and walked out of the house.

Well, by Saturday morning, August 2, we figured out that things were not going to get better as the temperature in the freezer was nearing 32 degrees Fahrenheit. None of the KitchenAid authorized technicians in town work on Saturdays and I sure was not going to be calling A & E after my last experience with them. We ended up getting a repairman that did work on Saturday. He came out and within 15 minutes determined that the relay was bad and would have to be replaced. The repairman ordered the relay from the factory and found out that it was backordered.

After numerous phone calls to KitchenAid, they ended up telling me that I should try supply houses to find the relay as there were no more at the factory. No supply houses had the relay either. Eventually, the relay came into the factory and we were able to get it. The next day we had our refrigerator fixed. All told we were without a refrigerator for almost six weeks. You would have thought that a KitchenAid refrigerator would be higher quality; consequently, we are very disappointed with KitchenAids based on our experience with the refrigerator as well as the disposer.

The house I bought a few years ago was equipped with Top appliances included. What as included was a $5000+ built-in KitchenAid refrigerator. Well, I'll never buy a KitchenAid refrigerator, given a choice. I came home from a vacation to find the freezer had defrosted. Two months later and $940.00 out of my pocket and it's finally working again. I went to the KitchenAid website to get local service centers that they recommend. I dismissed the first choice after their first guess at what was wrong didn't do anything.

The second service firm did fix the refrigerator - ended up replacing most of the the entired sealed system. But, it took them three visits, the first two were diagnosis and then ordered parts. Each time they ordered parts it takes 8-10 days to get them from KitchenAid. I have an engineering background and a father that made a living in commercial refrigeration and we've come to the opinion that the high-end KitchenAid refrigerator is just not worth it.

The parts that corrected the problem were covered under waranty, but the labor wasn't, and that was $848 to the second servicer (the one that fixed the problem). As the refrigerator was left in pieces in my kitchen for the two months (I had to use an ice chest in the meantime), I got a great view of the inner workings. There is really not much to it. It's not some high-tech wonder that you might think would be complicated to fix. No, I just think that it's mostly the fault of KitchenAid for not being a bit more picky with whom they recommend to fix their products and a horrible parts supply chain system.

I'm out $940.00 and was really inconvenienced for two months - something you really don't expect from a company that sells a $5000+ refrigerator. I sent KitchenAid a two page complaint, description of the debacle, both via an e-mail facility on their website and via the US Postal System. It even took them a month to respond to this! And, I got some blow-off reply. It sort-of read something like: ok, yea $848.00 for labor sounds reasonable, quality control of their third-party service providers is ... Let the buyer beware!

In May of 2002 I bought a KitchenAid refrigerator Model # KSCS25FKSS01 and a KitchenAid Range/Oven and dishwasher to match. In July of 2005 none of the controls in the door for ice and water would work. I called the Sears repairman and he stated that the wiring was too tight and each time that I opened freezer it flexed the wires so they finally broke. I had it fixed at a cost of $179 thinking that would solve the problem. In January of 2006 the same problem arose and the I called Sears and when they came out they said there was a 90 day warranty on the work they did and charged me $55 from telling me it was the same problem.

I then called KichenAid and they said I should have called them first and they would have fixed it free of charge. However, they would not do that now and I should have A&E fix it. They did and charged me $161 on January 24, 2006. In October of 2007 the light stopped working in the door and I called KitchenAid and Dee said to have A&E out and if it is the same problem they would replace the entire door at no dharge. However, she cautioned the door may not MATCH. I did not want a $3000 refrigerator with doors that did not match so I dropped it.

Now the door is leaking water from the icemaker slot. So I call KitchenAid and Sherry the supervisor said that last years deal is off the table and all they will do is give me 50% off a new door, still no guarantee that it will match, and I am responsible for the tax, shipping and the installation which will cost upwards of $700. I wish that I have never purchased KitchenAid products and I recommend that if you are looking for high end kitchen appliances look at other brands.

I called A&E Factory Service again - - they wouldn't schedule me until a week later. When they showed up, they didnt call me to say when they were arriving. They gave me a 1-5 window. When I didnt hear from them, I looked out and saw their van leaving. I called A&E Factory service, they paged the driver, who ignored my calls even thought he was two blocks away. A&E Factory then said we can be there in another week - - two weeks after they created the problem. Kitchenaid refused to help. A&E Factory service refused to acknowledge their mistake. Never, ever purchase a Kitchenaid product. Notice how this entire page LISTS EXACTLY THE SAME PROBLEM. AVOID KITCHENAID DISHWASHERS AND KITCHEN APPLIANCES. TAKE IT FROM US - LEARN FROM OUR MISTAKES.

I bought a new Stainless Steel Kichen Aid refrigerator in April 2006. One year later, the refrigerator & freezer stopped cooling. We turned off the circuit to the unit for 10 minutes - thinking it was a power problem. It worked for another year and now we had to have service out.

The Circuit board has to be replaced at a cost of 472.00.
That is 1/5th the cost of the entire refrigerator and it is only 2 years old!

I am nearing retirement and have a adughter, son-in law and 2 small grandchidren living with me. We need a dependable refrigerator. I am mad that I trusted Kitchen aid! You no longer get what you pay for.

Bought KitchenAid 42 inch built in side by side refrigerator in April 2006. Just after warranty runs out two years later the refrigerator section stops working. Defroster? Evaporator? Bought Sears warranty and called them for repair. Two months and 5 service calls later and they still cant fix it. Control panel and baffle replaced. Still not working. Going for 6th service call next week. We paid about $4700 for this refrigerator. Anyone wanna start a class action law suit? You'd think at this price they would last a little longer...

Lost refrigerated goods 3 times, fooled into thinking the situation was repaired.

Continuing problems with our KitchenAid Refrigerator, Model KBRS22KK 00 and the appalling service since May 2003. Having reported a defective freezer seal in mid-June, 2008 (the fourth such problem in 5 years), a service repairman arrived about 10 days later. We were told that it was an unusual failure and that the seal had probably been incorrectly installed, and that a new one would be ordered. It should be noted that a few days later, a Sears service man, carrying out a routine check on our dishwasher confirmed this and said flatly that the wrong part had been fitted.

Nearly six weeks after reporting this failure we are still waiting for repairs, furthermore we have not been informed of any possible dates; our frequent phone calls to Customer Experience Centre have been ignored. During one call, the extended warranty holders, Pro Care even claimed that we had no warranty, and demanded that we fax proof of having paid by sending a copy of our Visa bill. In the five years since we purchased this refrigerator and two other KitchenAid appliances we have had 20 to 30 similar problems, each resulting in the same lengthy delays, wrong parts delivery, and slow or no response from Customer Experience Centre.

Did not work as delivered. First service call: Hopeless, you need a new refrigerator!? Second service call (same day) a faulty valve and obsolete Freon replaced (this was refurbished?). Third call: Freezer door gasket grossly distorted in one corner Four: New gasket delivered; wrong colour. (Black, not white.) Five: Correct? gasket installed Two more identical failures occurred freezer gasket distorted again; with the last replacement in January 2008.

Today, less than 5 months later, July 2008, freezer gasket was again distorted and drooling outside the freezer door preventing contents such as ice and ice cream from freezing completely and obviously running the unit unnecessarily. Freezer not working properly, runs continuously.

I purchased a French Door refrigerator in Oct 2005 and took delivery on it in June 2006. Within one year, the refrigerator and bottom mount freezer were not working properly (refrigerator not cooling, freezer not freezing). KitchenAid sent out their repair people A&E, and the appliance was repaired. However, it came down with the same problem in less than 90 days. A&E came out and fixed it again. This cycle of breakdown/repair, all for the same problem, was repeated 6 documented times. Each time I lost hundreds of dollars worth of food not to mention the HUGE incovenience to my family of not having a refrigerator.

I am extremely frustrated with KitchenAid customer service people who can only tell me they're sorry but that the warranty has run out. I thought I bought a high end refrigerator with the reliability of KitchenAid. How can a $2500 dollar refrigerator quit working in a year? Why can't their repair people fix the problem? Does the lemon law apply in this instance?

More than a thousand dollars worth of food. The frustration and incovenience this has caused us is priceless.

I purchased, in 1996, a supra kitchen aid side-by-side refrigerator. After the first year, the ice maker went out. I waited a year, then replaced it. It too, went out after a year...I went and purchased 4 plastic ice trays and make my own ice! I was sorely disappointed, because Kitchen aid had a good reputation...I won't purchase another appliance from them.

Frustration that consumers purchase an appliance based on reputation and pay top dollar for an appliance that has parts malfunction after a year!

6-26-08. I bought a built-in Kitchenaid bottom freezer with single door frig. In February, I called for repair as the hinge for the freezer door broke. Since then after spending incredible amounts of time, the parts still have not come. 5-months and the same old thing. The repair corporation has no manager or corporate office to contact. Though I've called Whirlpool many times, nothing has happened. I'll be filing in small claims. Now the unitmakes new sounds during the night. I've aksed for it to be repaired. replaced or refundmy money and pay for my time loss.

2-year old refrigerator (KSCS23INSS00), motor on ice maker burns our. 1-year old dish washer (KUDS02FRSS$), detergent dispenser fails

Kitchen Aid would not back product - had to spend $431 to repair new appliances

I purchased an expensive black two door kitchenaid refrigerator in 2005. Less than a month into owning it we realized it was a lemon. The freezer over froze and the refrigerator portion did not keep food cold AND the back leaked water like crazy, even when they disconnected the water faucet that came on the inside of it. The very same problem kept happening after the patch up job that the repairman they sent out did. We have paid out of our own pocket since because it was lousy since the patch up but it was clear they were not going to give me another one and I had paid cash. If it were on installments I could have refused to pay so they would take it back.

I called today and got the run around from someone named Bernie, another gal in customer service and Jill the supervisor has not returned my call. They want to send me to the manufacterer. THEY HAVE A RECORD OF THIS PROBLEM AND THAT IT WAS FROM DAY ONE A PROBLEM BUT SEND ME ON A MERRY GO ROUND. I told them now it is really broken and the food, like milk for my grandson who lives with us, is not cold. HELP...

We have purchased many new appliances with our new home and cannot afford to do further service to something that was a lemon to begin with. I am disabled and my husband lost his job of 32 years in Feb. due to foreign competition. HELP

Bought a Kitchenaid side by side refrigerator #KSRP25FNBT SR2847359 in 2004. The refrigerator is not cooling food. (temp 70 deg.) The service man tells me I need Defrost System Board + Heater + Thermo. While I have no idea of the cost, at this time, I find this totally unacceptable.

I have been scammed by Whirlpool. I tried to renew a service polcy on my Kitchenaid refrigerator in October of 2007. I use a bank check processing service and instructed the bank to issue a check for a three year extension on my service policy and provided my contract number for inclusion on the check. The check was mailed but I have never received an acknowledgment that the policy was renewed. I have called the 800 number no less than eight or ten times over a three month period and have been told the accounting department was holding up the renewal.

I faxed copies of my policy renewal notice and copies of the check issued by the bank and proof of the deposit by Whirlpool endorsement which they admitted to receiving. I have been told they have the documents and on three occasions I was told the accounting department would issue the cerificate of renewal in seven days. I have never received anything from Whirlpool to say the extension was in force.

As a last resort I looked up the companies corporate credentials and filings with the SEC. I got the CEO's name and address and sent him all the documents. Someone in his office called me and said the problem would be resolved and I would hear from someone shortly. Someone did finally call (Marty - a BIG SHOT SUPERVISOR who refused to give me his last name) in the service policy department and he assured me there would be documentaion arriving again (you guessed it) within seven days. Same old story and same old runaround.

It has now been three weeks and I have not seen anything documenting the extension. I guess my only recourse is to go to small claims court here in Houston and file suite against Whirlpool. My advice is that no one should pay for any type service policy with this outfit. All you get is the runaround. Not service! They admit receiving my money but refuse to send documentaion of the policy extension.

The consequences are that I have nothing to show I am covered for service should a repair be necessary. The end of the story is that I have been screwed out of $280+ from this terrible lying company.

I bought all new Kitchenaid appliances for my new home in March 2008. Since then, I had to have the repair man out to listen to a loud knocking noise that my new $2000.00 refrigerator makes. Model # KBRS22KTBL00 Unfortunately when the repairman was out, he was either to deaf to hear it or to dumb to acknowledge it. It is now almost 90 days since I got my appliances and my refrigerator is making the noise more frequently and louder! I am waiting for retail supplier to call my builder back regarding rescheduling another service call.

The comment that my repairman did say was in manual there is a section that references the kind of noises new refrigerator makes if you need to reference it. My reply humming noises are normal but when your refrigerator starts to mimic the sound of a John Deer tractor starting-up, that's not normal! When a person pays $2000.00 for a fridge, it better purr like a kitten and not like a tractor!

The quality of KitchenAid products have certainly gone down-hill since I bought my first appliance package in 1997. I never had a single problem with any of the 3 KitchenAid appliances I owned and bought brand new at the time. KitchenAid has lost my business forever and so has the retailer who sold this to me.

double refrigerator drawers, Model # KDDO27TTX00

We purchased two units for our kitchen remodel in March 2007. The low voltage wire that provides electricity to the LED panel and light on each unit has just broken for the second time. There is a design flaw-- the wire bends when the drawer is opened and closed, the wire is cold, over time it breaks. The breaks were in the same place for each unit, and occurred at the same time. KitchenAid insists no one else has had this problem. I find that difficult to believe, given our experience.

These units cost almost $2000 each-- I expected better quality. I did get the warranty extended for an additional year, and A&E repairmen have been terrific. I wish I had gotten the sub-zero units. My sub-zero freezer drawers have been terrific. I also wish I had found this web site before making the purchase.

I have lost 2 afternoons of work waiting for repair persons. I expect to have to do this every 5 months for as long as I have the appliances. KitchenAid is making no effort to resolve what is an inherent design flaw in this product. I am being careful to document all of this, and making sure each person I speak with at KitchenAid has all the information in our records.

When my wife and I built our new home in 2002, we furnished the kitchen with all high-end stainless steel appliances. We had the builder install a model KBLC36FKS01 KitchenAid bottom-mount built-in refigerator that cost over $4000. In addition, we had him install a KitchenAid dishwasher and KitchenAid microwave. For the next two years we had numerous instances when the refrigerator would quit cooling properly. Each time my wife or I would call the 800 number listed on the inside of the refrigerator and explain the problem. Since the refrigerator was under warranty, KitchenAid would either have us contact one of their local service contractors, or they would call them.

On one occasion, the company they had us call told us that they did not even service our model. The service company that they sent most often was A&E Factory Service in Dallas, Texas. On at least three occasions, A&E replaced the cooling fan mechanism. On another ocassion they repaced the circuit board. Even the door seal was replaced. A&E never had the replacement parts, so each time they came they would call KitchenAid and have the parts sent to my home by UPS. After the parts arrived, we were required to contact A&E and set up another appointment. This could take several days longer. This process could take days to accomplish. I asked the reparmen at A&E why they didn't have the parts on hand and he told me that KitchenAid did not let them keep many parts.

Eventually, my wfe called and asked to speak to a supervisot at KitchenAid about the long list of repairs. He finally agreed to replace the entire refrigerator. On 12/15/04, KitchenAid delivered a model KBLC36FMS01 refrigerator, installed it, and took away the old one. It worked fine until about six months ago. At that time, it started running louder and began to make a "gurgling" sound when the door was closed. I contacted KitchenAid on their web site and described the problem. Their response was to send me by e-mail a lsit of "common causes for refrigerator noises". Eventually this refrigerator began to lose cooling capacity, so we called KitchenAid and described the problem.

Once again we had to make an appointment with A&E to come check the refrigerator. The man they sent was a trainee and seemed to know little about how to solve the problem. After checking the freon level, he informed us that we had a freon leak, but he would have to order the dryer and check the syatem again once it was installed and recharged. A few days later the part arrived at our house. Once agin we had to schedule an appointment with A&E to install the part. The same repairman returned and installed the dryer and charged the system. He inform my wife that she should contact A&E if the temperature of the freezer rose above 10 degrees.

By the same evening, it had risen to 20 degrees. So my wife called A&E but she requested a different repairman. This time the same repairman arived, but he had another repairman with him with more experience. They checked the system, repaired two freon leaks, and told us that there was a leak somewhere else in the unit that would require major disassemby of the refrigerator. The repairman called KitchenAid at my home and reported the situation. He then told my wife that the refrigerator needed to be replaced. He informed us that KitchenAid would contact us within 24 hours about a new refrigerator.

When they didn't call in the specified time, my wife called them on Friday. The supervisor, Jamil, informed her that "they would need a second opinion before replacing the refrigerator". Then she said that a company (Morgan ?) would contact us and would come on Wednesday. It is now Tuesday and no one has contacted us. Once again I am about to call KitchenAid and try to get this issue resolved.

I bought a kitchenaid refrigerator from WHITE'S APPLIANCES. I bought the refrigerator in 2002. It stop making ice and kept freezing up about two months after we bought it. We paid $1800 for the refrigerator, plus we bought an extended warranty. We had a repairman come out about twice a year, since we had the refrigerator. I paid cash for the refrigerator, and instead of giving us a new one,someone was sent to fix it. Last week it went out and will not get cold

I ONLY HAD THIS REFRIGERATOR SIX YEARS. IT WASN'T WORTH THE MONEY THAT I PAID.

We bought a built in stainless steel kitchenaid refrigerator 7 years ago. it retailed for approx. $6500.00. the first year the freezer went out and then again at least twice a year after that. this year it has gone out twice and we are only into the new year 5 months. In additiont to the freezer going out twice already this year the refrigerator part has already gone out twice. Refrigerator part is not cooling as we speak. luckily we have a good old back up in the basement, it is old but we have never had a problem with the old cheap one!

I am awaiting a call from our service man, Mike. I know its been 7 years but its been constant repairs since we purchased it! I will not ever buy another kitchenaid producT! At this point hubby and i have discussed purchasing a new refrigerator but cannot afford to spend that kind of $ on another built in-and it would have to be built in because the space is made for a built-in refrigerator.. nothing i can do but vent!

Date: May 17, 2008 RE: Poor quality products Team Kitchenaid Roster: 4 appliances (built-in micro/oven, Dishwasher, built-in side by side refrigerator) Cost $8,587 Service calls since purchased 1/2004: 7 and counting, includes calls on each Kitchenaid appliance Team GE/Whirlpool Roster: 4 appliances (stovetop, vent, washer dryer) Cost $3,728 Service calls since purchased 1/2004: ZERO

We purchased a Kitchenaid built-in 42 refrigerator for $4,992 in January of 2004. It was purchased from McPhails Appliance in Rohnert Park, CA. The salesperson assured us that Kitchenaid had an excellent service and quality history. Unfortunately, he was incorrect. Along with the refrigerator, we also purchased a Kitchenaid microwave/wall oven unit for $2,568 and a Kitchenaid dishwasher for $1,027. At the same time, we purchased a Whirlpool front loading stackable washer/dryer set ($1,207 & $794) & a GE Monogram stovetop & vent ($1,085 + $642) from the same dealer. That is a total of 3 appliances from Kitchenaid & 4 from other appliance manufacturers. Service calls to date: more than 5 calls to Kitchenaid for appliance repair & 0 for the other appliances. Our record for number of service calls for one issue has been 3: the parts shipped for replacement came banged up twice the second time, it wasnt banged up badly enough to request a second part. We are awaiting a serviceman call right now on the exact same issue.

We are grateful that Kitchenaid has chosen an excellent service partner in A&E Appliance. We know the service folks on a first name basis. First, our oven/micro went out, quit working, quit displaying data. We figured it was a fluke, perhaps even a result from a bad storm. That was in November, 2006 and it did take two service calls to fix it. We paid the serviceman $154.67. Next, our refrigerator quit staying cold in May 2007. The service team was able to identify it as a known faulty weld on a valve and they replaced the part in question. Only a month later, in June 2007, we had to call for service on our dishwasher when it ceased functioning at the ripe age of 3 years. The serviceman replaced the motor in its entirety. We paid $156.00. At this point, we were very frustrated with Kitchenaid quality, but happy with the service we received from the repair company.

Then in February 2008, our refrigerator stopped working again. It wouldnt stay cold. The repair team came out and determined that the evaporator needed to be replaced. They had to order the part. The evaporator was shipped directly to us in what could most possibly be described as the worst box packing known to man. The part was banged up and bent and had little to nothing protecting it for shipment. The servicemen came out to install it and indicated that it was not useable in its current state. Another part was ordered. It also came in the exact same non-protective packing and was also pretty mangled; however, it was deemed to be in decent enough condition to be installed by the servicemen.

Finally, this week (May 2008) we are in the exact same position with the refrigerator: it is not working again. The service team is on their way and I am HORRIFIED with the nightmare that we are living in respect to the poor quality reflected in the Kitchenaid appliances. We have many people comment on our remodeled kitchen and ask for advice as they approach their remodel. I work in the mortgage industry and my husband does handyman work. Quite frequently we are asked for referrals and/or feedback on the contractors & vendors that we have used. Believe me, we certainly are not advising folks to purchase Kitchenaid.

At this point, I would like some sort of re-imbursement of my money invested. I would love to replace all the Kitchenaid with some other brand that can stand behind a quality appliance. I want my money back. I am not even sure I want the repairs done, just take the appliances away and give me a check to purchase new ones. I dont know how I can continue to put up with this atrocious service call schedule for what are supposed to be durable goods.This is absolutely unacceptable quality and I dont have the rest of my life to wait around for service calls on appliances that we supposed to be the cream of the crop. Kitchenaid is not a good choice for people who want a life.

I cannot impress enough the angst that I feel in regards to spending our hard earned dollars (at least $8,587 total to purchase them plus $310.67 for repairs) for what we expected to be premium appliances. This number does not include the amount we spent for warranties or the time weve spent idle waiting for service appointments (4 hours each time @ 7 appointments SO FAR = 28 hours not to mention the time spent scheduling the service calls and re-reading the manuals to troubleshoot the symptoms experienced).

We bought Kitchenaid appliances for our newly remodeled kitchen in July,2008. The side by side refrigerator freezes food in the refrigerator section and the ice maker will not turn off, so when you open the freezer door, ice cubes spill out all over if I don't periodically turn it off manually. But the bigger problem is the double wall oven. When you use the self clean feature, the oven gets too hot and blows the thermal fuse. The oven must then be pulled out of the wall cabinet (a very tight space) for the fuse to be replaced. Today, the technician from A & E told me that this is very common and not to use the self cleaning feature any more! (So far the dishwasher is okay, but I'm holding my breath) DON'T buy this brand. After reading all the complaints on the same issues, someone should file a class action suit.

Lost time from work, waiting for repairmen; damages to cabinet and walls from moving heavy ovens in and out.

The icemaker in side by side fridge produces pieces of plastic in ice cubes. Contacted KitchenAid and Sears, and they both told me that the Icemaker has a 6 month or 1 year warranty (cant remember which); but I had the compressor changed out that same month under warranty. So I bought the same part NEW from a reputable KitchenAid dealer. When removing the old tray, I saw epoxy coating lifting from the aluminum tray, and under the bubbled up coating was green and brown slime. I put the new complete ice maker tray and control unit in, purged the water supply system and replaced the filter, cleaned out the ice bin and started making ice again.

After the first month of good ice my family again started pulling small pieces of light green plastic out of their mouths. I opened the ice maker system, and this new tray was doing the exact same thing--the coating was peeling off, and the aluminum was starting to corrode. So I started asking others if they have ran into this problem, and I couldn't believe how many people said they get the same problem. Some people claim they where getting black spots in their ice from the tray. I now buy ice and fill my ice bin with it so I can use the door dispenser. I am not buying another tray to get the same results. My main concern is how bacteria was growing between the coating and the aluminum. I keep a very clean freezer and wipe the insides down often to keep it that way. When I remember what I saw on both trays--especially the first tray and think about drinking that ice-- I just want to throw up.

Still can not find a tray for the fridge that does not have a coating. So I buy ice.

I bought a new KitchenAid refrigerator, two door side-by-side, model no.KS RS251LBT02 in 2004. My refrigerator door would not close unless pushed tight, and every time I closed the freezer door the refrigerator door would open. I went to my salesman at Universal Appliances in Ottawa and explained my problem. He told me to check the top hinge, and to adjust it as required. I did check the top hinge, but there was nothing to adjust there. So I phoned him to report my findings, and he recommended a repairman who came within 24 hours and at a cost of $76.00; he told me that the bottom hinge assembly was worn out.

I required parts no 2182179 door closer and no. 2155311 hinge closer. I ordered those parts from a supplier who got them from Toronto within 12 hrs. Cost: less than $11.00. I put them in myself (less than 30 minutes work), and on the advice of the repairman put on a dab of heavy grease. While I was at it I greased the hinges of the freezer door. Had the salesman at Universal told me that, I would have saved my $76.00. My advice: grease your hinges once a year.

An unnecessary expense of $76.00.

I purchased a Kitchenaid $5600 fridge/freezer in 2000. Currently this unit has been broken for 6 weeks while I wait for a part.

Try to live without a fridge for 6 weeks. I can't believe they wouldn't stock parts for this expensive unit.

In the summer of 2004 I bought a Kitchenaid side by side refrigerator model # KSCS25INSS00 SER # SR2433331 Approx. a month ago the temperature started rising in the freezer and the door frame became very hot. Being a plumber I checked out the back of the unit and found the condenser fan not operating. I checked for power to the fan and there was none. Tracing the wires I found an electronic control board is supposed to energize the fan any time the condenser comes on.

I called in a repair company and he confirmed my findings. We waited two weeks for this board to come in and he replaced with no change! I've called Whirlpool/Kitchen aid and they have been no help, with a care-less attitude. I have to keep a small fan behind my refrigerator running 24/7 to keep the working components cool so they don't stop working, also. Any one that even thinks about buying this product should be fair warned!

What I am concerned about is the part or parts used from their company. It's specific for Kitchen Aid. I've had it replaced twice since I have purchased the refrigerator. This part needs to be revised. I had a great working Whirlpool refrigerator for 30 + years and decided I probably should buy a new one just in case of possible breakdown and food loss. I never had problem except twice with the ice maker and had to replace; otherwise the old side by side worked great.

The first experience was when I purchased the first KitchenAid at Lowe's, Feb. 2006. I had it less than two months, and it didn't keep the food cold even with adjustments. I called Lowe's; they replaced it without any problems. This was in April 2006. Model # ksrl26frssoo. Serial # 551542503. On Dec. 2006 the refrigerator side of the door started making a clicking noise. I called the repair service; they replaced the cam (2182179) and closer (2155311). The December of last year the refrigerator door started to making the same clicking noise. Repair service was called and replaced with the same parts. I didn't purchase this expensive refrigerator to replace a part every year. The way it continues to close, I'll probably need to replace again this year. This needs to be rectified. I'd like to know what KitchenAid plans on doing with this situation. Thank You.

Purchased a top of the line KitchenAid Side by side refrigerator in April, 2002. We have had nothing but problems with this refrigerator, Model #KSRA25FK, for which we paid about $2500. Overtemp alarm would come on regularly, service company replaced Control board at least 3 maybe 4 times in the 6 years, along with replacing condenser Fan motor and diffusers, on other service calls. This refrigerator runs all the time. The evaporator ices over regularly even though it is supposed to go into defrost.

We have other Maytag appliances that also have had problems but nothing like this. We will never ever, purchase another Maytag or related company branded appliance ever again. Most likely we will replace this refrigerator in the near future, as we are fed up with the high electric electric bills.

In 2000 I purchased a KitchenAide refrigerator. The cooling system went out.The evaporator, the compressor and the heat exchange tube (all being part of the cooling system) went out. I do have warranty on the parts but not the labor. This company (Edgar's Appliance) was referred to me by KitchenAide. I'm inquiring as to why 2 hours worth of labor to repair my refrigerator's cooling system is costing me $1500? This just seems a bit absurd to me.



We purchased this supposedly high quality fridge Model#KSRS25ILWH13 side by side in 2004. In 2007, the flimsey plastic drawer pulls and drawers began to break and come off their slides. The Crisper in the refrigerator side and the top and bottom basket (wire w/plastic front and drawer pulls) in the freezer side. In addition, the veggies, in a supposedly environmentally controlled bin, started freezing periodically, as well as different food items in the refridgerator side. I turned the temp up on the refridgerator side and it works for a while until I have to turn it up again - currently 36 degrees.

I contacted customer service one time on 1/14/08 and had an unpleasant experience with attitude. They proceeded to tell me they were having absolutely no problems with any of their Kitchenaid fridges and couldn't/wouldn't (don't know which) do anything but sell me three replacement baskets with the same flimsey material as the first time. These baskets don't seem to carry much weight and we bought a large unit for obviously that purpose. But when the bins or baskets are full, they crack at the corners, drawer pulls snap off and they come off their tracks and land on me! The replacement costs were quoted at roughly $250.00, without any factory improvements. I've never had this much trouble with a refridgerator in my life. After reading everyone else's coments, I'm not sure what to do next, as Whirlpool nor Kitchenaid seem to be interested in any remedies? It seems that the fridge we purchased is breaking down more and more each day. I will not buy another Kitchenaid product again.

I've had to throw-out several hundred dollars worth of frozen veggies & fruit on a regular basis - whenever the fridge decides to start freezing the refridgerator at the next higher temp setting. We can't be without a fridge for any length of time, so I'm concerned about having factory service people come out to look at it. So I'm left, at the present, to replace the deffective bin and freezer baskets at a cost of $250.00 for more defective bins and freezer baskets. I asked about the weight recommended for these bins and baskets and was told no more than 2-3 lbs per freezer basket which equals one chicken!

I experience repeated failure of ice maker on my refrigerator; it has been repaired many times, including new door, and still does not function properly. Can get no response or customer relations' person at KitchenAid.

I purchased a Kitchenaid Superba refrigerator, model #KSRD251KBL03, serial #SM1236590. Since the purchase we have had repeated problems with it not keeping temperature and defrosting the freezer very frequently. We have called the company about it. While it was under warranty they stated that this particular problem was not under the warranty. Now it is not under warranty at all, and my husband is having difficulty even finding the replacement parts the company recommended. It has been a nightmare. They need to recall this. I have talked to many owners with the same problems.

Customer service was not helpful at all. They kept saying there was nothing they could do but recommend a repairman in our area. We did have the recommended repair man come out for $65.00, and he recommended a part that the company stated would invalidate the warranty on the compressor if used. The company knows about this problem, and they just keep pushing it under the rug. There are a lot of us with the problem. Help!

Loss of time and money, having to throw food out repeatedly after coming home only to find the freezer has defrosted again. We paid so much for this refrigerator and now cannot even get the correct parts to fix it. We will have to buy a new refrigerator and will be out of pocket another $2000.00 or so for that. This is robbery.

I have a Kitchenaid fridge that is 2 years old and still under warranty with excessive noise (sounds like the sonar ping in a submarine). At the 1st service call from A&E Factory Ser. 9 mos. ago, the service guy said the noise was normal and nothing could be done. At the 2nd service call by A&E on 12/07 (different ser. guy), he said the noise is not normal and the worse noise he had heard. He ordered a anti-gurgle unit to try to stop the noise. It is to be installed on 12-27-07. We'll see/hear if it works. The service guy had no explanation, apparently this type of noise has been a problem with many fridge units, otherwise why would there be an anti-gurgle unit? If the anti-gurgle unit does not work, I'll demand a new fridge.

I purchased 48-inch KitchenAid refrigerator (model KSSC48QMS01) in Oct 05. In Oct. 07 the cooling failed in freezer and fridge. A&E factory service was dispatched for warranty repair. Could not locate freon leak and ordered a list of parts on 11/6/07. They told me to call to schedule repair when the parts came in. One part has been on back order since then--heater Pan 2259329. I called KitchenAid today and was told the part is still on back order and will not be in until Dec. 17.

I called a second time, KitchenAid direct. This time they said they would try to escalate to locate a part--don't know why they didn't do this before. I requested to replace the fridge completely due to the long lead time on the part, plus the repair tech told me once he installs the components, if that didn't clear the leak the unit would be unrepairable. He could not locate a leak before, yet the freon was out;that's why he suspects the problem is in the unrepairable portion of the fridge.

Lost some food but, had a smaller back up fridge that saved most of it. The biggest issue is the frustration of the length of time to repair a $6000 fridge! On top this, the KitchenAid dishwashwer that came with my two- year-old house has had a control board fail twice in the past year. I hope you can at least warn other consumers before they get burned.

I renovated a kitchen in 2001 and had all new stainless KitchenAid Superba appliances: fridge, built in microwave, a duel fuel stove and oven, and built-in oven and a dishwasher. Total cost about $15,000. To date I have replaced the dishwasher motor twice, the wiring harness on the freezer door twice, the circuit board for the stove/oven twice. Yesterday the microwave burned itself up and the clock on the other oven is dead. That's five for five appliances in the last 6 years. is there any kind of recall going on for this brand? I have given up on trying to go through KitchenAid as all warranties expired after a year. Anyway, the appliances are pretty. But don't get them if you actually want to cook or wash anything, or keep food cold. Someone should expose these guys.

Will have to replace to resell house.

I visited Sears and selected a Kitchenaid refrigerator model #KSRS25RSWH priced at $2199.00

I returned home to check it out . I was shocked reading the above experiences, by purchasers of their refrigerators, on the Internet.

After reading about the experiences of Kitchenaid

purchasers, I'll avoid joining their ranks.

alert this buyer and hopefully many others about their experience, and to Kitchenaid how dare you!

My refrigerator is only 3 years old and I have had problems with it since March 14th 2007. And I have been without it since Sept 19th 2007 and they (A&E Service) say can't fix it till Nov 2nd 2007. They have been out 5 times already going on 6 and they have replaced the mister, control panel, mother board (which they order twice and now they say it's the compressor motor. I had bought a extended service agreement and it doesn't seem to help. KitchenAid says all they can do is let A&E Service has to keep replacing parts till they fix it. They won't consider the lemon law. Still no refrigerator and who knows when or if it will be fixed!

Two years ago this coming Novemeber, my wife and I decided to build our first house. We wanted a gourmet kitchen and decided to put top-of-the-line appliances in our home. We chose Kitchenaid primarily due to the reputation, look and quality (supposedly). Side-by-Side Refrigerator, Wall Mount Electric Convection Oven, Microwave, and Dishwasher all in black. Within the first year the icemaker in the fridge had to be replaced due to a defective motor.

Since then we have had 3 service calls on the ice maker due to various malfunctions and the waterline freezing. We are now relegated to standing in the kitchen with a hair dryer blowing into the icemaker to melt ice that blocks water flow into the ice maker. Of course all the while the freezer door is wide open.

Recently our dishwasher started making a very loud whining sound the whole time it was on and running. The service company in our area was just at our house this afternoon, and informed us that the motor is shot and needs to be replaced. This unit is less than 2 years old! The part is under warranty fortunately, but the labor and service call are not covered. This will cost us $250 to repair (25% of the cost of the appliance!).

Needless to say, we are very disappointed in our decision to purchase Kitchenaid. What happened to the day when a major household appliance lasted 15-20 years? I have read other comments on Kitchenaid, and we are not the exception. For the kind of money Kitchenaid demands for its products, you would think a major appliance would last more than 2 years without needing a service call.

We bought a 4-year old home five years ago. During the next four years, the ice maker on the Kitchenaid side-by-side refrigerator/freezer failed twice. Both times flooding the wood floor and requiring refinishing, once causing damaged to the ceiling of the finished basement and ruining a $2000 wide screen TV. Worse, nine months ago, the refrigerator stopped working entirely.

We were told they needed to replace all the major components, a cost of $1400. Our portion of that bill was to be $850, but we were told that we would essentially have a new refrigerator when the repairs were complete. Then we found out that they did not have the parts in stock and that they could take several weeks.

Eventually, the repair was complete. Now, nine months later the refrigerator stopped working again. The Kitchenaid customer service rep informed us that there is no warranty on their replacement parts and that we would need to pay for the labor again to replace the same parts.

A month ago we bought a new side-by-side stainless steel kitchenaide refrigerator. Now there are cracks in the back and sides of the interior walls of the refrigerator. We called for service, which was prompt, but the repairman needed to send for a repair kit.

The repairs are horrible looking! There are three of them, epoxy strips, very visible, and sticky.

I called customer service and complained that this would not stop more cracks from coming, was very ugly to look at, and was a Mickey=Mouse way to solve a serious problem.

KitchenAide customer service said that there was nothing they or I could do because they had found this method of repair to be adequate. I now have an $1800 dollar fridge with $5.00 patches in it, with the probability of more cracks to come. The service person said that she could not forecast the future, so she could not agree with me that more damage was likely to occur!

I purchased a KitchenAid refrigerator model #KSRL25FRSS at a cost of $1,800. Just after the first year, the ice maker wouldn't work. The repairman said KitchenAid had produced a part to fix this problem. A heated fill tube for the ice maker was installed...at my expense. Now 1 year later, the fan motor for the compressor has gone out.

If I hadn't unplugged the unit, the compressor (which WAS covered in the warranty) would have gone out. Now I must pay for the new fan motor. We have lost all our food and have been without a refrigerator for five days waiting for the new part to arrived and be installed. I called KitchenAid to discuss the problem. I tried to be polite, but tell the problem. What I got from the customer service person was attitude. She told me there is nothing that can be done. Obviously, KitchenAid knows there is a problem or they wouldn't have produced a part to fix the problem.

We remodeled our kitchen in 2000, buying what we thought were quality appliances, trying to avoid repair issues. Interestingly, the KitchenAid Superba refrig. has NOT been a quality refrigerator. We special ordered the model made to accommodate cabinetry pieces to match the kitchen cabinets only to be told by the repair people that the extra weight on the door from the wood cabinetry caused the door hinges to break, which we had to replace. He further suggested we shouldn't put heavy items in the door such as milk, sodas, etc because it's too much weight for the door.

Here's something odd - that is exactly what the refrigerator is DESIGNED to hold, for pete's sake! Apparently the only thing you get from the special order is doors that will accommodate the wood panels and NOT heavy duty hinges. Real smart.

The thermostat and diffuser also broke, same time as the door hinges but the repairman didn't notice that! We had 4 service calls within a span of 4 weeks (factory authorized repair people I might add), just to get repaired what should have been discovered on the FIRST service call! Now the lights over the ice and water selections are VERY dim. We are sick of service calls right now and don't want to spend the money. This is our LAST KitchenAid appliance EVER. We think we'll have to go with German, Swedish or some other European engineered appliances in the future, apparently the last bastion of excellence in manufacturing on the planet.

What happened to American businesses taking pride in their products? ALL of our repair people told us - you better buy an extended warranty when you buy an appliance - they will break down sooner rather than later. New ones are not nearly as good as the old ones! We've got a 30+ yr old Kenmore refrigerator in the garage that works perfectly - NEVER had a service call!

We upgraded our appliances in our new home, purchased April 2003. Or so we thought we upgraded the appliances. First, the panel on our stainless steel refrigerator door had a big warp mark in it, it was replaced several times and we were finally told it was a flaw due to where the interior butter dish pushes on the door.

Next, the tension spring on the microwave door gave away and the door would slam down. This was on the microwave/oven combo. A & E replaced the spring for a roughly $80 service fee. Next, our oven door wouldn't stay closed constantly causing the 'door open' indicator to come on and slowing/ruining the cooking process. ...another $80 service call from A & E.

Now our matching dishwasher door slams to the floor....I'm not an appliance repair person, but based on prior experience with KitchenAid pieces of crud I can anticipate another expensive service call from A&E to replace what must be a $2 part on my supposedly 'upgraded' appliances!

Never again will I purchase KitchenAid unless they start manufacturing quality appliances as they used to 20 years ago!

My wife & I purchased a new KitchenAid side by side (11-06-04) when we bought a new home . We thought buying a highend fridge we would get quality - wrong!

read the manual, It's not a problem and I most likely overfilled the freezer, or it's underfilled or I have the air ports blocked and so on.

Now that's way over the warranty they claim it's a problem and I will have to pay to have it fixed after calling them again (5-22-07).

I am going to have my 7th service call done on my not even 2 year old side by side Kitchen Aid refrigerator (KSR525CNBL00) next week. Last week I had a service call (A&E Service) on my refrigerator due to freezing in the refrigerator area. I got home from work last night (less than 7 days after the service call) and all my fresh food products were frozen solid and the reading on a thermometer in the unit is reading 25 degrees.

This unit has had the compressor replaced, the relay switch replaced, the baffle replaced, the mist (something or other) replaced.

I am now formally asking whirlpool to provide me a credit towards purchasing a new refrigerator. I have tried to work within the warranty and extended warranty guidelines and just want a refrigerator that works.

Two canaliever shelves in my fridge $2600 cracked and now have broken. I have only had it 18 months.

I called their customer service and was told it was out of warranty. I thought I was buying quality, but I guess they just want your money and don't stand up for the products.

Now I have to buy two shelves which will probably break again.

We bought a KitchenAid side-by-side refrigerator in Sept. 2002. I have replaced the ice stripper 4 times in 5 years. I contacted KitchenAid three times and asked on the first call if there was a recall on this ice maker. The other two calls I was told by the customer svc rep there are no recalls...when I spoke to the supervisor, I was told the unit was out of warranty and any replacement parts would be at my cost.

It's very frustrating to have a 'top of the line' unit ice maker go bad so often. Additionally, our KitchenAid dishwasher has leaked and doesn not drain properly.

When we built our house, the appliance company who our builder sent us to recommended KitchenAid because it was 'top of the line quality'.

After 5 years our $2600.00 refrigerator stopped working. Temp in freezer and other part went to 72 degrees. We transferred our food to 3 neighbor houses and was told by the repair people when we called on March 26 that the earliest date for repair was April 4, 2007.When we called everyday to the service and complained they kept promising that someone would be there to repair it because we kept calling and begging them to come out.

We purposely bought this expensive product thinking it was the top of the line and we would never have problems. Now I wish I bought the $500 refrigerator from SEARS.

Will never buy KitchenAid appliances again based on our experience with Superba side-by-side frig/freezer. Frig side failed AGAIN today. The digital temperature indicator shows the temperature desired, not the current temperature inside frig. There's no warning that temperature is in the 50's until foods/beverages are obviously not cold to the touch.

Last time the frig failed, problem was diagnosed as diffuser and control module. Took more than a month for dealer Bray & Scarff to get parts, even longer to install. This appliance is a lemon. It should be hauled to the dump for free and our money cheerfully refunded.

I have called Kitchenaid several times about a problem with a side by side frig/freezer. Purchased the unit in 2004. The ice maker quit working 18 months later. The repairman cut the water supply line claiming the water supply for the ice maker was clogged. Nothing happened. Next, he changed the solenoid for the water line distribution. Still no ice. Now there is water leaking into the back of my freezer.

To make this even more ridiculous, no one will come out and work on the unit because someone already worked on it six months ago and couldn't fix it. How pathetic is that? Now I am stuck with a frig/freezer that no one wants to work on while Kitchenaid does absolutely nothing to help me get this problem fixed. Other than telling me that I can't buy an extended warranty unless the unit is in good operating condition. If no one will work on it, how I can I get it in good operating condition? I will never buy another Kitchenaid or Whirlpool product EVER again because customer service will do nothing to assist me in trying to rememdy the situation.

I purchased a KitchenAid refrigerator #KSCS25INSS in the spring of 2006. I am waiting for the fourth icemaker to be installed. The tech from the store I purchased from said KitchenAid has a defective thermostat on the icemaker. I have not had one cube in month.

We purchased a built in kitchenaid bottom-freezer refrigerator on 7/2/05. My husband and I were remodeling the kitchen and wanted a quality built in refrigerator for our kitchen. We purchased the 36 architect series from kitchenaid with the feature to put the wood panels. From the very beginning we have had nothing but problems with this refrigerator. First, the handles to the doors arrived damaged after numerous attempts to solve the problem we got the handles we wanted. Then we noticed a loud gurging sound with the refrigerator. We have had the technican out here many times. No has answer. Now the overtemp light is going off at night. Do not know if my food is in danger of spoiling have called kitchen customer service and I am not getting anywhere with getting this repaired or replaced. My only option is sue Kitchenaid. Paid almost $5,000.00 for this piece of junk.

This refrigerator is giant headache. I am on the phone or waiting for calls. Not to mention waiting for techs to arrive only to tell me there is nothing wrong with my refrigerator.

We bought a Kitchen Aid top of the line side by side with water and ice fridge two years ago. We experiences problems with large long white hanging particles in our water. The serviceman said it was due to the coils being too close to the tubing which would heat up the water and cause bacteria. They replaced the fridge saying that the newer model had fixed the problem. The newer model is now doing the same thing. The service person when called explained that they no longer had this problem under warranty and we would have to pay for any repairs, even then they couldn't guarantee this would fix the problem. We couldn't serve the water and certainly were not going to drink it if it contained bacteria. The service person guaranteed us that we could still drink the water however if it were him, he wouldn't. He said it was a town water problem and it was only plant life.

I had specialists come in recently to take a water sample and the results have just come in. The water is bacteria, although not harmful and strictly from the fridge. Also, they found a very high level of sodium. Sears have been giving us a problem with returning the fridge. The only option we now have is sueing. Isn't it a shame that our health can be at risk and no one wants to take on the responsibility?

If this is bacteria, and there are high enough sodium levels that the water specialists from Ottawa are recommending we call the Health Dept. then how could we possibly be healthy drinking the water?

Bought a KitchenAid Side-by-Side Refrigerator from SEARS in March 2002. (Model # KSRA25FKSS00). Replaced Ice Maker tubing in 2002 (Under Warranty) as it clogged when the water line froze and the repair technician told me It's a bad design and everyone will need to have this replaced. Now it's 2006 (July) and for about 3 months my refrigerator would get warm, then miraculously get cold again (Each time it got warm, I got an alert via the Over Temperature button).

However, in the past month it simply stopped working all together. It took a week to get a service repair technician, then his advise was to turn off the whole unit, wait 24 hours to let it completely defrost and then see what happens. Tried that, two days later, same issue. Called the same repair man and now he said it's the motherboard. Contacted KitchenAid about the issue, as I've read many identical complaints, to see what they will do for us, their customers. Got a Sorry email back with no remedy. So, as with all other complainers, I will not be a repeat kitchenAid customer and I would like to know how I can handle this legally under the Lemon Law. I don't think mine is a single case, but a case that KitchenAid is well aware of, but will not take action on.

Refrigerator spoiled my dairy products, fruits and vegables, bread and some canned foods that needed to be refrigerated. Intitial Service Call - $85 Motherboard replacement - $189 Labor - $85 Spoiled Food - $200 Sub-Total Cost: $559 Refrigerator (New): $2,299 (Sears) Tax on (New) Refrigerator: $189 (8.25%) Total Cost: $3,047

Purchased Kitchen Aid Stainless Steel Appliances 2003. I have had nothing but problems with each appliance. Dishwasher has been serviced 3 times for water not draining,water not getting hot enough, dishes not being cleaned,and bad odor. Refrigerator ice maker will not dispense ice and still will not dispense ice.Stove top had to be replaced because one of the units cracked.

We finally purchased maintance contract for dishwasher but not for the refrigerator (cannot afford)we sitll have to pay service call.Most of the repairmen that have come out seem incompetent(one ask my husband to help because his back hurt). Another repairman scratched handle on refrigerator door. Right now I cannot afford another service call to repair refrigerator. I will never purchase Kitchen Aid again nor will I recommend Kitchen Aid appliances.

On Nov. 1, 2005 we purchased a new KitchenAid refigerator. On May 12, 2006 we woke up to a warm refigerator. We have had 5 service calls and 5 new parts install and still no refigeration. KitchenAid and Whirlpool consumer service dept are not helpful and refuse to replace the entire appliance. They say its repairable and guess at what parts are broken. I guess at some point they may find the problem, but a what cost to my family.

The first 2 weeks I had to use a cooler. After that I had to go out and purchase a small refigerator and purchase new food on a daily basis.

I purchased a new high end KitchenAid refrigerator in August of 2004. In February of 2005 it stopped working. The door that send cold air from the freezer to the refrigerator froze shut and the freezer back was coated with a large block of ice. It took three months to be repaired (under warranty). Quess what? Today, 4/1/06 it has done it again. I have a call in and we will see what happens. The thing is an expensive hunk of junk. I would never buy a Kitchen Aid applicance again.

When the refrigerator went out they sent a repairman in about a week. He ordered parts that took three months to arrive and then have installed. In the meantime all the food in the freezer and the refrigerator had to be thrown away (hundreds of dollars worth). They told me to buy blocks of ice to keep my food cold. I called repeatedly explaining that having a family of five without refrigeration for three months was ridiculous. I called repeatedly to the store where I bought it and they finally after two months brought a loaner refrigerator. I doubt they will do that again.

The inconvenience was having to shop daily for our meals or eat out. Can't have anything for breakfast, such as cereal since couldn't have milk. Children had to buy lunches everyday at school since no way to make lunches without a refrigeration. The whole process cost me a large increase in our food bills for the three months. I expect the same treatment from KitchenAid this time too.

Purchased a kitchenaid double oven when we remodeled our kitchen..it has never worked correctly..has been repaired and had replaced parts more times than i can count..Had to purchase an extended warranty just to keep using it...Again, it is not working.. Have requested a replacement ...we shall see

Hard to accept the purchase of a >$2000.00 oven that never works...who can afford to replace it?

The refrigerator stopped cooling and then the freezer stopped working. We lost all food in the side by side unit. The result was that it took more than a week to get it fixed because we were told if it was not warnanty work, We would not receive priority. And then the part was $250 for a 3 year old side by side unit. This does seem to be a large expense for a unit that is susposed to be a top of the line product, and only 3 years old. And then to have to replace the entire cooling electronics, this seems to be a rip of on the consumers part. The part replaced is 220512rev.rel circut board

The following KitchenAid Superba Model #KSRA25ILSS01 Serial #SM1748043 was purchased on May 23, 2002. The refrigerator broke down on May 26, 2002. Repeated services have been called in respectively on May 29, 2002, May 30, 2002, May 31, 2002, and June 3, 2002. KitchenAid not only sells defective merchandise they also have poor quality relationships with their clients. Not only is technical support insufficient they seem to lack the quality of telling the truth. Such as when service is scheduled and no technician to repair unit using lame excuses such as calling in sick with no backup. Then to clock in 30 minutes of servicing the refrigerator on the day of illness when he never set foot in the residence. Especially looks bad when the client was observing the Whirlpool KitchenAid service truck sitting outside the driveway. These technician lack all forms of technical expertise regarding digital equipment providing client with poor quality answers. Stating that if the CPU is at fault then the unit will be rendered inoperatable once the it shuts down. What kind of assinine reply is that? This refrigerator only works when it has been slapped hard from frustration before the CPU would allow the icemaker to generate ice. If KitchenAid knows that the CPU is defective initially why not provide your technician with the right parts to repair the unit rather than change all the brand new parts in it before you address the real problem? I am just waiting for this unit to cease all functions very soon. By the way it was manufacturered on April 19, 2002.