Complain about a product or service

KitchenAid Range Hoods

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Merry of Solvang CA (1/16/03):
In November 2000 we purchased a KitchenAid Range Hood. This range hood was top of the line and cost $1099 which we purchased from Reid's Appliance in Santa Barbara, CA. It is now Jan 2003, a little over two years later and the motor has failed. I called KitchenAid to find out how long my warranty was for and it was 12 months. I explained that even though it was out of the warranty period I thought the range hood fan motor should be working many years as my old cheap one never missed a beat after sixteen years it was replaced during our kitchen remodel. I did not purchase an extended warranty.

Alonso the KitchenAid hotline guy gave me the name of one of their authorized service companies to call for service. I called City Appliance in Lompoc, CA and they came out and diagnosed the problem as a failed motor. The service tech said I should call KitchenAid back and explain to them the problem and he agreed there should be some sort of credit for the cost to replace this motor. I called KitchenAid back and spoke to Alonso again who basically said it was against their policy to offer any sort of credit and I was out of luck.

I am now waiting for the replacement motor to come in and expect it to cost around $260 for the part alone. This was the price Alonso told me. All told the entire repair may cost as much as $360 I figure, including labor. I am very angry that KitchenAid, who I thought was a reputable company, would want to do the right thing and offer some sort of assistance. I was sorely disappointed and now I guess I have no recourse except to pay the cost to repair my range hood. Bringing the total price tag to approximately $1400 for a range hood. I just want the world to know to stay away from KitchenAid brand appliances and perhaps do their homework before making major purchases. I certainly learned my lesson.

Richard of Lighthouse Point FL (11/6/03):
On May 23rd of 2000 I installed a KWVU265Y 36" slide out, KitchenAid range hood. This month it stopped working. I asked KA for a service manual but they said it is against their policy to give out this information. After 3 years and 5 months I have $489.00 + 6% tax unit that has failed. Service is $75.00 + parts. The parts list looks very expensive. As KitchenAid does not take the failure of their products seriously I will probably have to pay more to have this item repaired than its original cost.

Custom built cabinets designed around this hood will have to be reworked to take a quality replacement hood. The cost of the new hood plus the cost of replacement will probably exceed $1500.00. That is, in total $1989.00 + 6% sales tax/3.5years = $602.29/year for the defective hood. A heavy price to pay.

Alberta of North Miami Beach (4/25/02):
We bought a range hood in November last year. It took very long to be deliverd (against the "promised" 2 weeks). We called our contractor to fix an appointment for installation. The confirmed delivery was a small package with 1 small piece inside. We had to wait 2 more weeks to receive the hood (paying the contractor anyway).

As soon as he installed it, we tried it realizing immediately that something inside was broken because of the great noice. From here our nightmare with Kitchenaid started. Because of Christmas, the first appointment was given to us on January 30: the technician saw the problem and told us that the hood was broken inside(one motor and filters were broken). He asked us to wait for another appointment since they had to order the parts. We received a message from the factory confirming a second appointment on February 27. That day nobody showed up, and when we call the manufacturer customer services, we were told that WE were supposed to check if the appointment was still OK.

Third appointment on March 18: missing parts are finally in the technician's hands, but they were the wrong ones. Fourth appointment on April 24: different technician, different excuse: "I didn't know that you were needing new parts, I don't have any with me". But do not worry ... you will have an additional appointment on May 2..."

Why I have to pay for something that is useless for more than 5 months?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.