KitchenAid Range Hoods

I just read the comment from Sacramento CA on their Kitchen Aid Gas range. I can't believe there are others out there with this problem. I can't count the times my dinners or baking has been ruined, because the oven shuts down. You think it is cooking, and you go to check, and the oven is cold. I have had 19 service calls on this lemon! There have been other problems as well. The control panel is telling me to insert probe when I am not using it. They have replaced the control panel a few times, replaced igniters, and so on. I am done with this stove, and would never buy another Kitchen Aid stove again!

I am another KitchenAid customer who purchased a "high end" gas range only to have expensive repairs bills after using the self-clean function. I have had enough of the lack of response from KitchenAid and am preparing to take legal action here in Canada. Anyone who has had these faults, please go to the KitchenAid Facebook page and post your comments. I hope at some stage KA will be unable to ignore us any longer.

We bought a KitchenAid Architect Pro Line in 2005. It's the slide in convection model. Nothing but problems. Three times we've had to replace the touch pad control panel. I searched the internet back then and found major complaints with the same problems. I had hoped they solved the problem by now, but apparently they continue to produce inferior products and reap the financial reward with service calls and replacement parts. I can't count how many times our meals have been ruined or majorly delayed because the piece of junk would shut down in the middle of baking and/or roasting. The oven is completely useless; thankfully, we never used the self-cleaning mode. Oh, my, God, sorry to all people with that issue! I will never buy anything KitchenAid manufactures again. They either need to issue a recall, offer to replace the defective units or someone with legal savvy initiate a class action lawsuit. This is simply not acceptable.

I emailed customer service at Kitchen Aid over 7 business days ago, about a safety problem with my gas range. No one has replied to my email. There is no follow-up by phone. Reps promised to call back, yet no one has called me. I will not purchase appliances from this company, and will warn others of the poor customer service by phone and email. I am also concerned about the safety of the appliances, and high repair history.

It is a huge surprise that the standard light bulb does not fit in the range hood. The difference is just 0.1 cm. It cost $115 plus taxes to order this light bulb from KitchenAid (Phillips) while the equivalent from Phillips is just $9. Is there a way to protect the consumer from this type of nonsense?

For the fifth time this year, our KitchenAid Classic Commercial Style dual fuel convection range with steam assist oven went out. It happens every time we have an electrical storm. I have to reset the breaker and then figure out how to reset the oven to get it to work. The manual is not helpful.

While resetting the oven (again) tonight, the display window went into "Test" mode. I've never seen that happen, so I looked up KitchenAid Repair online. For $38 minimum, the repair guy is supposed to help you solve all of your oven and appliance problems. Ridiculous!

We paid a small fortune for this crappy oven that, among other things, is so low to the floor that I practically break my back every Thanksgiving and Christmas getting food in and out of it. Dumbest purchase I ever made!

Back to the topic. I exited out of the non-helpful repair advice column offered by KitchenAid and proceeded to wait on their phone "help" line for 50 minutes for someone to answer my call. The person on the line was helpful, but I had to crawl along the floor to find the serial number and other codes. They couldn't have put these tiny little numbers in a more inconvenient location.

Finally, after several attempts to help me reset the oven, we succeeded. My husband came in the door and couldn't believe that this is how I spent the last two hours of my work day today. Good thing I have a home-office.

I would never recommend this product to anyone, even though I loved the model on the floor when I saw it. I plan to call the appliance store where I purchased the stupid thing and file another complaint tomorrow. 80% of the time, I have to use the cheaper GE range in our basement because the fancy "Classic commercial style dual fuel convection range with steam assist" from KitchenAid doesn't work!

We have a KitchenAid microwave range hood combo model YKHMS155LSS-1. As my wife was cooking, the metal grill fell off and hit the pot then onto the floor. The grill is metal and heavy; it did not tip the pot of boiling water that it hit, but it put a nice dent in the pot. If it had hit the fry pan with hot oil, it would have been a disaster. Checking online, I found that this is a common occurrence. KitchenAid believes this is a rare occurrence. KitchenAid should recall this product before someone's child is near a stove the next time this happens.

We bought this mircro/hood combo (KHMS2056SSS-2) in 2010 exactly a year to the date of delivery it stopped working. Had the repair co. come out & they determined that it had major problems & requested a complete replacement instead of just parts replacement. Kitchenaid will replace the unit but because it was 2 weeks out of warranty (purchase date versus actual delivery date) I would owe them $262. I said no way! Having the repair co. come back out & replace the bad parts (10 year warranty on parts) & kitchenaid can just come out everytime it breaks!

I would just like to echo what has already been repeated here. Do not buy KitchenAid appliances. When I moved in to a new condo in 2006, I upgraded (I thought!) to all KitchenAid appliances. Not only do they not work properly, they are dangerous. Two years after purchase, our range started by itself and caused an electrical fire. Thankfully, we were home, and I was in the kitchen, so smelled the smoke right away and called 911.

After much fighting with KitchenAid that I did not want it repaired, because reports here said they replaced the control panel with the same faulty panel, they finally replaced the whole unit. The fridge has never worked properly. Tonight, for the 2nd time, I have thrown out probably $1000 worth of food.

On good days, the food in the fridge would freeze and food in the freeze would melt. Water regularly drips out on the floor. Last Thursday, the microwave started working by itself; and again, thank goodness, we were home, and I was able to turn it off at the breaker. The repair guy came out today and said he had seen this many times. After a call made by me to KitchenAid, they agreed to replace the control panel. I hate to think what if we hadn't been home. Likely another fire. If I could afford it, I would have all of these hauled away and replaced, but I can't.

I have a KitchenAid Touch-Activated Induction Cooktop that has been turning itself off while showing error codes since I bought this unit. It also shuts down if water boils over and touches another pot surface. KitchenAid's fix was to turn off power to the unit and wait a bit. Now, it is showing another error code and nothing can correct it. KitchenAid says to get a repairman to fix it, but I have had this ongoing problem since it was new and I have been to the power box at least 20 times since I bought this. My 20 year old electric coil cooktop never shut down during use. This unit is a piece of **.

We moved into our home in July 2010. I have a KitchenAid gas cooktop, model # KGCC706Rsso1. In November, the left front control knob (made of some sort of resin/plastic) melted and burned. I purchased a new knob online for $25. Low and behold, in March, both left side burners melted and burned. This time, I talked with someone at KitchenAid who said that my unit was no longer under warranty and they could not send me new knobs free of charge as I suggested.

Doesn't this seem like some sort of defect? Why should these knobs burn? Aren't they built to withstand high heat? Now, I must pay for two new knobs at $25 each. I feel that the knobs should be made of metal and that KitchenAid should make this right with me!

-Unhappy customer who will probably will shy away from KitchenAid altogether!

We have a KitchenAid Electric Range model # KESC307HBS8, serial #**. According to KitchenAid, this oven was made in June of 2003. The previous owners of our home informed us that it was installed in 2005 brand new. This past fall, the digital part of the oven that tells the time and gives a temperature reading stopped working. The oven, however, still operated and came up to its necessary temperature.

Last week, on Jan 1/5/11, I turned the oven on to 500 degrees and heard two pops. The glass inside the oven popped in two places and caused the glass inside to crack all over. I am not an oven expert but I am pretty sure that no matter what temperature it reaches, the glass should remain intact. Seeing as the oven is still very new, I am completely dissatisfied with its performance. An oven should not be made to last only a few years. I have contacted KitchenAid a few times about my issues with their product and was told I would receive a call back about my problems but am still awaiting that call.

I am totally angry about how KitchenAid deal with customer about warranty service. I bought a 30" 5 burners gas cooktop about two months ago and one of the grate was broken. I sent a request and ask if this would be under warranty replacement. The customer service rep kept asking for a model no. and serial no. numerous times. The models I bought only have two different styles. I had already provided the model no. but just didn't have the serial no. since it was already installed. The part numbers of the grate for these two models are all the same, meaning, the models are using the same grate. They just wanted to fool people around and didn't want to offer any warranty. I am extremely disappointed about KitchenAid.

When I turned on the burner of my gas stove top, flames shot out the back of the burner. Fortunately, my son noticed the flames immediately and I was able to contain the fire. It burned my countertop and melted the backsplash. Apparently, the center cover on the center of the burner was not perfectly in place and therefore caused the fire.

I bought this stainless steel Kitchen Aid range about 3 years ago. It was "refurbished" when I bought it at Lowe's, and only $100 cheaper than a new one. Some months ago, the "off" button for the stove quit working, which is dangerous. I figured out how to turn it off, by going to the "stop time" button, otherwise it won't turn off. The oven does not maintain heat. I have to push oven temperature button every 15 minutes, to get the temperature back to the set amount. This is the worst stove I have ever bought.

Usually, a stove will last for at least 10 years, if not 20 or 30. This is dangerous and not acceptable. I plan to contact the Better Business Bureau to complain about Kitchen Aid. In comparison, please note that Bosch had a defective part in the dishwasher. I was contacted by Bosch's recall department after my one year warranty ran out. They scheduled a maintenance person promptly, and I never suffered a breakdown. I suggest that consumers file complaints with the BBB and the Attorney General, Consumer Complaints and CPSC.

Purchased a John ** "Luxury" Townhome in Mt Pleasant SC, closed June 4 2010. All appliances Kitchen Aid, and have had problems with all except refrigerator. Range hood is major problem. From day of final inspection burns out light bulbs every 4-6 hours of use- 1st bulb replaced by builder rep the day of final inspection. (3.99 ea x's 2) Six service calls due to burning out bulbs and A&E service could not fix problem. Builder John ** promised a new range hood twice but now doesn't seem to want to live up to those promises. Wieland insists Kitchen Aid replace it, and KitchenAid won't replace as they want to try again by sending repair again and again.

I purchased a home with new appliances. The gas stove is a KitchenAid gas range (model KGRA806PSS00) and worked fine for the first year that we were in the house. After I self cleaned the oven, the keypad began to fail. Fortunately, it was still under warranty and the only cost to me was the labor to install. The technician warned me that the KitchenAids are susceptible to problems when the self-clean option is used. As a result, I cleaned the stove with old fashioned elbow grease and did not use the self-clean option. Now after only 1 year, the keypad is failing again. This time it is not under warranty and will cost me much more ($300).

I have tried to complain to KitchenAid but cannot find anyone in their product support area nor does their website provide any options for customer complaints. Based on this experience with this stove, this is the last KitchenAid product that I will buy. I was considering buying one of their mixers but if this is what to expect from customer support, I will look to a different product (probably a European brand). Very disgruntled and disappointed on the West Coast.

We have a KitchenAid/Whirlpool gas range KGRT607H. It is ten years old. We now find out that parts for this stove are no longer manufactured. That's after spending over $700.00. We talked with the manufacturer and they told us "tough". I will never purchase a KitchenAid/Whirlpool product again. They have horrible customer service. Please don't buy their product.

Gas Range Model KGSA906 9757452 panels froze and won't turn off oven. Needed to stop oven by setting a timed bake. Replaced panel 3 times. First time I paid about a month out of warranty. Second and Third time they replaced. Each replacement was by a technician that bent the sides of the Stainless to get it to fit back together. Today Self-Clean cycle panel went blank after 2 hours.

We bought a KitchenAid stove less than 2 years ago and this was the second time we did a self-clean. After about 1 hour into self-clean, the panel in the front went completely blank, the clock was blank and the stovetop cracked. We paid this stove $2500.00 and it worked good for 2 years and we are asking is this normal? The model number is ****. The technician is coming on November 29, 2010 so we still don't know if we have warranty.

Add me to the class action lawsuit against KitchenAid for the self-cleaning issue failure of their ranges. I have a model KGSS907SSS slide in gas range. I purchased this range through P.C. Richard and Son in fall of 2009. I installed the range in December after renovations of our kitchen were done. I self cleaned the oven and within one hour of the cleaning cycle, the range shut down and stayed locked. P.C. Richard replaced the range with the same model. The new range was delivered on January 2009.

In March of 2010, I used the range self-clean, and the same thing happened. The range locked and no control panel worked. KitchenAid sent a repairman free of charge. (I do not have an extended warranty). The thermostat was replaced. I didn't attempt to self-clean until August 3rd and I encountered the same problem. KitchenAid sent a repairman free of charge once again. I still have yet to clean the range thoroughly. On October 25th, 2010, I self-cleaned the range and it broke again. When KitchenAid sent another repairman, a new thermostat was installed. When I self-cleaned the range on November 11, the thermostat blew and KitchenAid sent a repairman again.

Last November 15, a repairman was here and he replaced the same part and tried to inspect for anything else that could be the cause. KitchenAid service tech line has guided him in the past two repairs to check other possibilities. Still, he cannot find the problem. KitchenAid was called today and they told me that they do not have the last two repairs documented. Now, I have an expensive range that is unrepairable and they are not taking responsibility. I want a new range or my money back. This is inexcusable considering that the range is over $2,000.

I used the self-cleaning feature on my KitchenAid stove for the first time. The oven door is locked and the electrical panel is out. I am reading hundreds of reviews from customers having the same problem yet KitchenAid will not do anything about it. They have terrible products and even more terrible customer service.

I contacted KitchenAid after my Electric Smooth Top Range came on by itself while we were home and it shorted out and caught on fire. Had we been asleep or not home, it could have burned our house down. After seeing a safety recall on Frigidaire/Electrolux ranges of the exact same type and problem, I contacted KitchenAid Safety Department. Prior to contacting them, I had a service person out who looked at the range and refused to repair it for safety issues. When I called KitchenAid, they were not concerned and did not want to send one of their service reps out since I had already had the range looked at. They said the recall had nothing to do with their brand even though it was the same product and problem. They offered me a 15% discount if I purchased one of their products as a replacement.

This is a dangerous defect that they are not concerned about in the least. I will not purchase any of their products if this is the way they handle safety issues. I feel it is totally reckless on their part. I hope someone's house does not have to burn down or someone has to die in order for them to address this dangerous issue.

I used the self-cleaning feature of the KitchenAid slide-in architect's series range. The control panel went dead and the oven door locked shut. The stove was installed 10 months ago, still under warranty. I got a repairman sent by the warranty people the next day. My story is the same as the posting from Chevy Chase (probably the same repairman). He said never to use the self-cleaning feature since it blows out the fuse and melts other vital parts of the stove (e.g., the control panel). If I cannot use the self-cleaning feature, then why did I spend $1800 on a stove when I could have spent $500 on a Kenmore without self-cleaning. I installed this KitchenAid in response to the same problem I was having with Thermador and vowed never to buy another Thermador. Maybe I should resort to barbecuing year round. I wish Honda makes stoves!

Kitchen Aid Duel Fuel Range. We ran the self-clean function on the stove and the computer module quit working. The gas burners still work, but the oven door is locked and the oven controls are completely dead. This is the second time this has happened. The first time the oven died was on Thanksgiving when we were cooking the Turkey. It is less than 2 years old. The first time it took them over a month to fix the problem. I guess they will be quicker this time as they now know exactly what to do.

I purchased a KitchenAid gas range in November 2010. In February, the markings came off the knobs (on, off, high, etc.). I called and they sent me a new set of knobs. I am now on my 4th set. KitchenAid does not care that this is a hazard. They tell me they can only send knobs. I guess when it goes out of warranty, I will have to start paying for something that has never been right.

Dave was very rude. I don't have time to call and get put on hold for an average of 30 to 40 minutes. He is now going to send me the 5th set of knobs. I want to tell everyone to stay away from KithenAid! The customer service is terrible!

We bought a new KitchenAid oven in 2009: The Architect Series II, Electric Range. Today, October 10, 2010, it stopped working after we turned on its self-cleaning feature and off it went. Both the oven and electronic display stopped working. We have since learned that this is a common defect on this expensive oven. We called KA, but being Thanksgiving Monday, there was no one there and we were not offered to leave a message with them.

I purchased a KitchenAid gas range over 4 years ago. I started having problems about 2 years after I purchased it. My oven was not heating, so I called their customer service department but they weren't very helpful. Luckily, I insured the appliances with another company. They had to replace all the parts in order to fix it. Not too long after that, my oven light would not turn off because the door would not close properly. Again, the company I used previously fixed it since KitchenAid would only suggest outside vendors that were too expensive to use.

This week I have a technician working on my stove again for following: igniter not working; oven off button not working; preheats for 2 hours before it reaches the desired temperature; the door would not open after self-cleaning was completed, I had to unplug it in order to open the door; Kitchen Aid's Small appliances and large appliances, breakdown so easy. I had both and both failed me.

I feel so cheated. This oven cost me $1500, not to mention the insurance, I pay monthly. Unfortunately, I'm unable to purchase a new one so you can imagine my frustration and disappointment. I feel cheated. I also, should mentioned that I as unable to cook large meals for family gatherings including Thanksgiving. This is October, so I'm hoping it's fixed by Thanksgiving. Thank you for your time.

When we used the self cleaning function, the display showed that a fuse had been blown. The repair person said that the venting was inadequate causing too much heat and that was why the fuse blew. We have drilled some holes in the cabinet to allow for venting but after reading comments by others, I am concerned that using the self cleaning function will just mean another repair bill. I would be interested in knowing if anyone else has tried to improve the venting.

The KitchenAid Superba was installed in this home before we purchased the home. I put it through the self-cleaning cycle and the fuse popped. KitchenAid told me to turn off the breaker for a few minutes and it would reset. The breaker had to be replaced. The repairman told me that I would be fine to self-clean again after he installed a new fuse and a new door seal. My door seal was hard in some areas and not holding in heat as it should.

I tried cleaning the oven again within 30 days of the repair but the fuse burst again. Also, I noticed that more streaking/dripping stuff is on the inside of the glass portion of the oven door. I think that the oven is potentially dangerous. How does that stuff get on the inside of the double pane where I cannot clean? KitchenAid has not felt a need to admit guilt for a poor product. I will try a Viking next.

Purchased Kitchen Aid gas range with convection self cleaning oven - Architect Series II Model KGRS8075W01 two years ago. First, the burner covers cracked (replaced under warranty and took 3 tries to get the correct color). Two weeks ago, just after warranty expired, I tried to clean the oven and the process stopped in the middle of the cycle, control panel went blank and oven door remained locked.

Called Whirlpool and was referred to service as warranty expired. Service man came and diagnosed as blown thermal fuse; ordered part and came today to install. Tried to clean again. Another blown fuse. I used the self-cleaning feature once before without issue. I am furious as I bought an expensive stove and oven with a self-cleaning oven that will not work properly. It is definitely a design and quality issue that Kitchen Aid needs to address. I can't recommend this stove to anyone and I am very disappointed. Based on the number of complaints, I wish an attorney would take on a class action suit so Kitchen Aid would be forced to correct the problem and pay for all these repairs. I am so unhappy with this product. Cost: $58 for part and 1/day of work for service call; $350 for extended warranty and then another day off for next repair call (today's call was Saturday so I was home).

I purchased a KitchenAid gas range in September 2008 and in less than two years, both oven igniters (they allow for gas flow) have 'burned out'. In researching for answers, I've learned this is a circuit board problem with this brand and costs almost as much as the stove to repair. It's sad because in the time I've had the product, I've used less than 20 pounds of propane in two years which is indicative of very little use and certainly nowhere near enough to justify complete burn out of the main circuit board. It's an inferior product that KitchenAid will not stand behind.

I have had this stove for eight years. It had to have the thermal sensor replaced shortly after purchase and recently (past 2 years) it shuts off more frequently than it used to when the heat gets up to bake with. As the heat increases, suddenly it shuts off with a code number of F9 or something like that. I'm ready to buy a new oven. After reading your comments on the self cleaning, it seems related to high heat. Additionally, when it first heats up it seems to be very humid. It has been a problem since day one with this stove. Doesn't seem like it is well engineered.

We have a KitchenAid Gas Range 30" that we have had to replace the thermostat twice in two years. This happens when you use the self-cleaning oven. The oven overheats and you cannot open the oven door or turn on the oven. It locks up. We have had no satisfaction from KitchenAid or replacement of our costs incurred.

I purchased a Kitchenaid Electric Range Model number YKERS807SS01 last June 29, 2009. Used the self clean function last December and the front panel went off and the oven door locked. Called the service center and they were quick to send someone despite the holidays, it took the serviceman less than 10 minutes to solve the problem, all he did was replaced a thermal fuse by removing the back panel of the range.

Last night, August 18, 2010, thought everything was fixed, used the self clean function (default setting) and after 2 hours the front panel went off again and the oven door remained locked. Called Whirlpool this morning and they were quick to apologize and said they would send someone over on Monday. After I explained the problem, they asked if I had purchased the extended warranty which I don't think I did as I never got anything from them after the purchase. The nice lady told me that if it were the same problem as the last time (she was able to pull up the service record from last December 28, 2009), she would make a note that I will not have to pay for the part but if I have not bought the extended warranty I would have to pay for labor cost.

My question is this, since the unit was repaired last December 28, 2009, shouldn't the warranty automatically be extended one year from the last repair date. After reading all the problems relating to self cleaning cycles/functions, I think this is a common problem with Kitchenaid products.

During the first self cleaning, my gas range by KitchenAid (Model: KGSS907SSSS) quit (thermostat was gone) because of a faulty fan. I tried to call KA but they didn't want to admit that the problem exists even though a bulletin memo was issued and sent to trail appliances on how to fix this problem. The newer models already have an upgraded fans. It means that they know about this issue. Surprisingly, no recall was issued after so many complaints! They are trying to cover this problem to avoid repair authorization! Don't trust KitchenAid! They are not reliable to deal with. We had to pay over $200 only to change the thermostat, probably need another $300 for the upgraded fan in addition to the expensive gas range itself worth $2,600!

I bought model KHMS155LSS-3 Over-the-Range Microwave and the architect stove. I have been extremely disappointed in them. I remodeled my kitchen about 4 years ago and replaced all the appliances with KitchenAid. I have had service come out twice to fix the stove (self-clean blows the thermometer) and now the microwave comes on by itself and has an F-2 error.

In 2008, I bought a KitchenAid electric range. I used the self-cleaning option for the 2nd time a few weeks ago and it completely shut down, the computer panel is not working and the oven door locked. After reading many online complaints, I figured out it was the thermostat fix blowing up. KitchenAid would not replace my the part and wanted to charge me for a service call. Sounds like this part should be recalled and should be replaced at KitchenAid's expense. I paid out of pocket to replace the thermostat fix.

I have a KitchenAid Superba double wall oven that was purchased in March 1998. The oven works great, but I can't use the self clean feature. The two times I did use it caused the oven to completely fail the first time & the convection part of the top oven failed the second time. I am beginning to be concerned about a possible fire hazard and am wondering if I should get rid of the oven completely. I see from several posts that the same problem exists on the newer models as well. You would think that KitchenAid would have acknowledged the problem by now and come up with a fix. It is really annoying to pay money for an extra feature that you cannot use, and even more annoying to know that they are aware of the problem and still charge for a feature that they know is not useable.

We bought a new KitchenAid Gas Range in 2005 for a new home. It has failed three times in five years and is no longer usable for self cleaning as it fails after only 2 or 3 cycles. We have had to pay each time for a new panel and the installation cost. The oven is unusable for a week at a time when it fails. Caused embarrassment and inconvenience because of entertainment arrangements being canceled and a reluctance to rely on the oven for entertaining purposes. It is a totally unacceptable product.

KitchenAid ovens and ranges apparently have a known issue regarding the self-clean feature. The ovens fail after running the self-clean cycle, causing the control panel to die and the oven to remain locked with the only recourse being a service call. Evidently, the thermal fuse requires replacing when this occurs.

This appears to have been an issue with their products for years with no recall or fix on their part. This recently happened to my KitchenAid range when I attempted to use the self-clean feature for the very first time since I owned it. The range is approximately 18 months old and is model #KGSK901SSS01.

I called KitchenAid and was told that because it was over a year old, that I would have to pay for the service even if this is a common problem. They offered me 50% off of any parts that will be needed but I would have to pay 100% of the service call. I have a service scheduled for 08/05/10 as my oven is useless as it stands and I need it.

I intend on submitting my repair bill to KitchenAid for reimbursement. My research on the internet has confirmed that this is a very common problem with their ovens and has been for some time already. I would like to know what my recourse is and since so many others seem to be affected by this issue, is there or can there be a class action law suit filed against KitchenAid?

I am more than happy to provide any further information. Thank you so much for your attention to this matter. The oven part of the range no longer functions.

I ordered two parts to repair a glass top cooktop #kgct305a which needed a gas valve and switch. The correct part numbers were sent. The service techs came and took the cooktop apart. Upon opening the packages, we found out that the parts in the packages were the wrong parts and was wrongly labeled in their packages. I was charged $192.55 for service call due to your error. I should be reimbursed for that.

We bought aKitchenAid electric range 8 years ago. apparently, KitchenAid ovens and stoves are adverse to getting hot. The self-cleaning feature didn't work the first time I tried and hasn't worked since. Now, the black trim around the edge of the stove top is peelaing and getting rusty underneath. I thought KithcnAiod was a brand name I could trust, but clearly it is not. I will never buy another KitchenAid again.

In reading other complaints, I guess I should consider myself lucky! I have had my range for a little over five years and have cleaned it several (maybe 20 times) in the five years. This morning I tried to use the cooktop while I was cleaning and I couldn't get any burner to turn on. I tried the number and got an automated system. I could find nothing in the manual about the cooktop not working while the oven was cleaning.

We purchased a new home and furnished all the major appliances with Kitchen Aid products including a gas range, fridge, dishwasher, wall over/microwave combo. All products were delivered June 2009; Almost immediately after installation, the gas stove stopped working, and the entire unit had to be replaced. Then the wall oven started making strange noise, and the adapter inside the oven had to replaced. Then the diswasher broke down, and parts had to replaced. Now, May 2010, the dishwasher broke again.

Calling for service is a hassle, and the telephone loop encourages listeners to use online scheduling, yet Canadians cannot use it as it constantly defaults to requiring a ZIP Code. What a hassle, and KitchenAid brand, inspite of all the fantastic marketing has poor product quality and poor customer support. Never again with Whirlpool/KitchenAid and any of the related brands.

I have a high end KitchenAid stove that is only a few years old. This is the second thermostat I've had to replace in two years. Apparently I cannot use the "self clean" mode, even at its lowest setting, without burning out the thermostat!) This time my warranty has expired, so I will be paying a couple hundred dollars to get it replaced. After looking at this web site, it's also apparent that this is a common flaw with their stoves. I wish I had known before I dished out $2k!

Well, we decided to replace our functioning builders grade (18 years) stove and microwave with KitchenAid in 2007. First the microwave screen became cloudy in one month. They sent A & E out to fix the screen. When he left, every part was on order and the microwave was not functioning. Complained to Lowe's that I had no confidence in the repair and they exchanged the special order microwave. The new units plastic on the door cracked after one year and nothing can be done.

The range has had a multitude of problems. All electrical in nature arising from using the self cleaning feature. Also the burners are not truly sealed so be careful how you clean the top. To sum it up, I have a cracked door on my microwave and a range that turns off whenever the oven is used and no recourse. This is the way companies go out of business. In contrast, I replaced my Whirlpool Calypso washer with the new Miele units after only three years as the washer did not clean, shook the heck out of my floor, ate clothes and sounded like a freight train.

My washer dealer, Gerhardts, told me when I complained about the washer, "I did not build it I just sell it". Needless to say Mattern appliances gets all my business now. Miele recently had a recall. The dryer needed a refreshed program after they noticed that after usage the clothes drying sensor needed to be reconfigured. The repair man was professional. He made me proud to own the unit. Also for the "inconvenience" they "caused" me, they presented us with $125 worth of their detergents.

This is the tale of two companies going in opposite directions. I am now working on reconfiguring my kitchen to build in a Miele oven and stove top. I tell everyone I know this tale so that they cannot sell their garbage to anyone else. I have two grown kids who will never buy their products. Whirlpool owns KitchenAid and Maytag. Did they not learn any lessons from the demise of these brands that were bought at fire sale prices? Never purchase this brand or associated brands again.

We remodeled our kitchen several years ago and put in all new appliances including a Kitchen Aid gas range. I just used the clean cycle a couple of weeks ago. Mid-cycle, it quit and the oven door was locked. I had a service person come out and they put in the air flow kit that Kitchen Aid recommends for $197.53. However ,that didn't fix the problem completely.

I had the service man come back and this time he said the hinges and receivers need to be replaced; they got so hot during the clean cycle the metal bent and now my door doesn't have a good seal. I called Kitchen Aid and they have washed their hands of any responsibility. I, too, think this should have been a recall fix. Kitchen Aid did offer me a 15% discount on a new stove. It's not likely I will buy another KitchenAid. I thought I was buying a quality appliance, but have been quite disappointed.

I purchased KitchenAid stove model number KGSK901SSS01 back in January of 2009. On March 1, 2010, I used the self cleaning cycle of the oven . Even after the oven cooled, it remains locked and the display panel is blank. The appliance service repair man immediately knew what the problem was since this seems to be common and told me that he need to order a high limit vent kit. This visit cost me $111.30. The part will take a week and then there will be another fee of approximately $90.

I called KitchenAid with my complaint and told them that there were numerous similar complaints at which his response was "We cannot control what people write about on the internet." I told him I wanted to speak to someone to file a complaint at which he said we would do it and them came back with the offer of taking 25% off the cost of the part if I order it direct from him. I told him that was not good enough.

I bought a new KitchenAide Gas Range because my old range's self clean feature didn't work so I bought a new range. Each time I try to use the self clean feature of the KitchenAide range, model# KGSS907SSS01, serial number XW4601161, it blows the fused on the back of the range which locks up the oven and the entire range goes brain dead, no lights, locked oven. I wrote to KitchenAide about this and customer service responded that they knew of no issue and they were sorry. I have had two service calls so far for this same issue and it continues to blow fuses upon self cleaning. I find it impossible to believe that KitchenAide hasn't heard about this problem. I'll be cleaning my range weekly until they realize there is a problem.

My husband was cooking on the back burner and the pan touched the glass on the back splash and it shattered everywhere. Is there a recall on this model? Clearly by the complaints filed, the glass they are using is not made for heat as the oven has issues also.

I based my recommendation on three criteria: (1) My own experience with Whirlpool appliances (which was terrific; a refrigerator, washer and dryer that performed without fail for 20 years); (2) the manufacturer's constant marketing of their product to the design community, and (3) the overall aesthetic appeal of the product for the types of projects my firm was engaged in. These were homes in the 500k to million dollar range. I thought I was really adding value to the lives of my clients.

In 2006, I had my own kitchen completely remodeled and the first thing I did was select KitchenAid Architect series range, refrigerator, exhaust hood and dishwasher as my new appliances. I did not purchase an extended warranty on any of them based on my own personal experience. Since that time, I have had my range serviced twice for the self-cleaning feature and the broiler feature (which regularly fails to ignite). Just the other day, oven went blank with the exception of a lovely error massage that read, "Err F6E4 - Lost Communications". We all know what that means! Fifteen minutes later, the fabulous-looking exhaust hood died (after sounding like a flock of Canadian geese every time I used it for months. Like most people, the economy has had a profound effect on my ability to do anything about these issues.

I have called the KitchenAid "Customer Care" line several times about my overall dissatisfaction with their products. They basically blew me off. I don't have the heart to even talk about the refrigerator and its many issues. I am now going to contact all of my former clients for whom I specified these disastrous products to see if they would like to proceed with action against the company. It's time for KitchenAid to feel some of the pain that its unsuspecting customers have had to deal with. I will never again buy anything with the KitchenAid or Whirlpool name on it! Never!

This is the complaint as I sent it to RC W. and KitchenAid a few days after the incident. As of today, February 3, I'm still without a functioning range that is in pieces in my kitchen. KitchenAid finally sent out their "authorized" repair people who are trying to figure out what parts it needs in order to be repaired. I've already made it clear that I don't want repair because of the gas danger. I want replacement.

Last Thursday, January 21, 2010, at about 6:00 a.m., I put a couple of sweet potatoes in the oven to bake, set the timer, and when the timer sounded about an hour later, it turned it off. I propped the oven door open slightly so that the potatoes would not overcook. (This is something I do regularly). I left the kitchen and came back about five minutes later and noticed an error message on the display. I didn't really read it, but turned the oven off again, this time really paying attention, making sure that it was turned off.

I left the kitchen again. I came back in a few minutes later, noticed the same error message, and also noticed that the oven was still on. I opened the door all the way and removed my potatoes. What I had thought was the fan was actually the sound of gas being fed to the burners and the temperature was ramping up higher and higher. I pushed the off button again, and while the error message went away again, the oven stayed on. I don't remember the exact error message, but I do remember that it said something indicating excess temperature.

By this time the temperature in my kitchen was well over 80 degrees and I was beginning to panic. I ran outside and turned off the circuit breaker to the whole house, and when I came back into the kitchen, the oven was still going strong and it was even hotter. I turned the circuit breakers back on, called my job to let them know what was happening, and then tried to pull the oven away from where it sits; but because of the heat, I was unable to do so. And then the oven suddenly turned off. It was off about five minutes when it came on again and continued to superheat.

By this time I was in full panic mode and called SW Gas to send someone out to turn off the gas to the stove. I was afraid that this was going to burn down my house, or worse, explode and cause major damage or kill me. SW Gas sent someone out immediately and disconnected the oven from the electricity. Because it was still turning itself on, he turned off the gas line as well.

I called RCW Extended Warranty and eventually someone came out to take a look at the range. About 45 minutes later and completely dismantling it (pictures available), he left and said that more research had to be done. No one was sent out again until Monday morning, January 25. While they are still trying to figure out what turned my range into a potential explosive device, I have been without the ability to cook in my own home since last Thursday. I am angry, upset, and wondering what went wrong. I have missed a day and a half of work (which I cannot afford to do), and had to change weekend plans because my range doesn't function.

I am reporting this incident to the U.S. Consumer Product Safety Commission because this was a genuinely dangerous situation which left me in fear not only of my house possibly catching on fire, but for my life. I need to hear from someone and have this situation addressed as soon as possible. I need to be contacted by phone as well as by email as soon as possible. I have no stove for two weeks. If I want to replace it with something equivalent, it will cost me money and still more time off of work. I've already missed a full day and two half-days, which, since I'm trying to save up time for an upcoming surgery, I can ill afford to squander.

I own a less than year old KitchenAid gas range with convection oven. On Thanksgiving night I decide to use the self-cleaning oven for the first time. One hour into cleaning the front control panel went out and the oven door locked up. It took two weeks to get a repairman out with a part to fix it. He told me I was missing a part inside the oven and that is why it was happening. I called Whirlpool and ordered the part. The part was on backorder for 30 days. After 30 days I called to inquire about the availability and was told it was another 30 days. After many phone calls they sent me a part within a week.

Again, I put it into self-cleaning mode thinking it would work. Same thing: within one hour the control panel had gone black and the door locked up. I called Whirlpool again for repair and they had someone out the next day. This repairman told me it was happening due to the high heat and I should run the exhaust fan above my range. Again, he left and I put it into self-cleaning mode and ran the exhaust fan on high. Within an hour the same thing. Whirlpool claims they have not had enough complaints to recall the range.

I demanded they come and take it away. They have agreed to replace it with another one but neither the appliance company or Whirlpool can guarantee it will not happen again. It has been two weeks again without an oven. Can you imagine the inconvenience of not having an oven for weeks at a time? Why have a self-cleaning oven when it doesn't work? What are my rights? Why isn't anyone pushing Whirlpool to recall this product or make it right? This has forced us to order out or eat out for weeks at a time without the availability of an oven. One weekend without the oven I had a previously scheduled dinner party and had to use my neighbor's oven. This is ridiculous.

Our brand new KitchenAid range had a badly scratched oven door right out of the box. A technician replaced the door skin. The circuit board was replaced after getting an overheat error code. The same issue was addressed with the replacement of the oven sensor. Now we have a new error referring to the meat probe which we have never used. We had Thanksgiving Dinner at a restaurant. $1700+ cost and completely disappointed. The technician warned us not to use the self-cleaning function or the convection where grease might be involved, like a roast. Unbelievable!

I bought this KitchenAid stove model in late 2005. It was the only one on the market that would fit into the space I have between cabinets. First, the seller sent me a damaged product. Second, I was compelled to pay for insurance through KitchenAid to replace the damaged stove. A few months later, the unit that controls the self-cleaning feature blew out the first time I used it--another expense. The self-cleaning feature does not clean efficiently. Four years later, I just set the oven at 450 degrees per a recipe only to have the oven and the kitchen fill up with smoke. I am on this website to find out how I can get involved in a class action suit against KitchenAid for this stove. Suggestions?

I have repeatedly contacted Kitchen Aid about this problem and received several replacement grates but they have told me they won't send any more. It seems to me that, given that these things only last 6 months (and cost $250 for a set of two to replace) KA has a responsibility to either provide me a grate that will last, replace the stove or return the purchase price. The consequences are that I'm either going to have to replace the range or buy new grates every 6 months (or less - the last grate they sent me failed in 3 months).

Although some of the parts were covered under warranty -- all of the electronic boards in the stove were replaced -- others were not (dishwasher) nor was any of the labor except for the microwave, which caught fire and the repair was considered a safety issue. These appliances are lightly used -- it's just myself and my wife -- but it is obvious they are of poor quality. The service people who have made the repairs have told us they models we have have been discontinued or re-designed.

Purchased a kitchenaid stainless steel gas and convection range model KGRA806PSSS00 in Jan 2005. I have never been able to self clean the oven, because everytime I have it shuts down and the door remains locked. The first time was within a few months of purchase,it took seven weeks for the oven to be repaired. The company would not buy back the range.

I have had to repair the same problem numerous times, to the point where the technician recommended that I use a spray to clean it. Just today I had to replace the electronic board due to the off button not working. I have seen the same issues being complained about since 2004.

The sad thing is that they are still making the same stove with the same problems. There should be a class action lawsuit. It is not just the repairs, but the aggravation of all the time that you have to go without the use of an oven.

We bought top of the line Kitchenaid Gas Range only to have the stove fail upon first using the self clean feature - it was covered under warranty. The second time we used the self clean oven - same thing happened - this time not covered under warranty and, even thought there were numerous posts of their customer site with the same issue - they refused to compensate us.

Kitchenaid Oven Self Cleaning shut down and is unable to use. I bought the Kitchenaid cook and range on March. I used the self cleaning fuction first time yesterday. The front panel shut off after about 2 and half hours, the door locked and I am uanble to use it. I see a lot of people complianted about this fuction. I wonder why Kitchen Aid not recall this product. This is very dangerous! I called and requested for service man since my oven is still under warranty! Hope it works. I'm very frustated after reading all the complaints from the consumers.

I bought a new stove, dishwasher, microwave, DVD combo, TV, refrigerator, washer and dryer all at the same time in 2003. ALL KITCHENAID. I have replaced the stove, microwave, DVD combo, wash machine, and now the dryer is failing. Kitchenaid sells crap. What ever happened to the days when appliances were made in America and lasted 30 years??? And why do they keep you on the phone for 45 minutes and then tell you they can'nt do anything. We should get a class action lawsuit together and start our own plant.

We have a 4 year old kitchen aid gas range that we have had to replace parts and repair to the tune of 1600.00 dollars. We were last told by the repair man that he couldn't fix it and that we would need a new stove. When we called Kitchen Aid, they simply stated that they would give us 15% off a new stove. I believe that our oven is a lemon and that they should repalce it for free.

we ourchased a Kitchenaid Supeba gas stove/oven slid in in 2002. had problems from the start. store ignitor had to be replaced twice, electronic control panel on front replaced, and various other repairs (also had to have repairs on KA microwave and dishwasher. Now oven won't heat up and house smells like gas. lucky if we don't blow up the house. will never but kitchenaid again and will tell everyone same

"The problem is with the (3) trim pieces that cover the edges on my glass top electric range. The three pieces that make up the trim had the paint bubbling up and peeling off. Calling KitchenAid Customer Satisfaction Center, they sent a technician out to check on the problem. Upon seeing the problem he noted that we were one year out of warranty and that KitchenAid would no longer cover this problem. He then gave us a cost for the repair, which was $337.93. I agreed to this with reserve, being my wife could not live with peeling paint, and I had him order the parts and replace the trim."

Now two year later, the three pieces that I replaced have starte to bubble again.

I have to admit that I will never buy another KitchenAid product again.

Since this range had had 3 failures over 1.5 years with minimal usage, I can't afford to repair the unita again. I must replace it, as I'm positive it will continue to fail repeatedly. I've read numerous complaints on the internet for similar problems with KA electric units. The appliance dealer who supplied the unit recommends I replace this "lemon". They also tell me not to expect any rebate/discount/help from KitchenAid.

Now that I have found this website I am truly scared of my KitchenAid Gas Range Mod Number KGRS807SWH00 Ser Number XU0611702. I purchased this product in April 2007 three (3) months prior to my retirement in an effort to update my kitchen with what I thought would be a quality appliance that would not require service for a long time. Boy was I mistaken. My first problem occured at about three (3) months into my ownership of this waste of natural resources. The problem was the display panel constantly disappeared when I used any of the burners for longer than about five (5) minutes.

The warranty was still in effect then so I contacted A&E Factory Service and the technican who came out (he was great, unfortuneately he did nothing to resolve the issue) told me that diagnostics were OK and that nothing was wrong with my appliance. He then, off the cuff of course, said that this appliance was known to over heat and shut down automatically. I told him I use the appliance alot, I love the Food Network, and asked if I could do anything to resolve the issue. He responded he knew of NO fix for the issue. He also noted that I should use the self cleaning function as soon as possible (before the warranty was over was what he was said) because this could also cause the appliance to over heat. Well, he was certainly right.

About a week after he left I decided to use the self cleaning function, on a regular not long setting, and NO SURPRISE, the applicance shut down and could not be restarted. The repair person was back again, no problem found with diagnostics, and some how he was able to get the appliance started again. I should have known then that I was in for much more trouble. Since that encounter I have not self cleaned again. My next issue occurred when the appliance was just sitting idle. I was making myself a sandwich for lunch and noticed the electronic display disappeared. I do not rush to call repair and I was now getting close to being out of warranty so I decided to power the applicance down for about thirty minutes and see what would happen. The appliance came back up so I did not call repair.

That was a mistake, I think. The appliance turned one (1) year and two (2) months old, here in Pennsylvania it is summer time and I am using my gas grill frequently however when I decided to do some baking I turned the appliance on. The display looked normal, I thought the oven was pre-heating and proceeded to go about my business and get ready to bake. Twenty minutes later the applicance display claimed the over was ready to bake however my entire house smelled of gas and when I opened the appliance door the oven was COLD. I immediately opened all the windows in my house and turned the gas and electricy to the appliance off.

About an hour later I restarted the electric and gas, reset the appliance's settings and low and behold the appliance worked. I thought the experience was probably something I did wrong and was just one (1) of those things. Boy was I wrong, again. Since that experience I never know what the appliance is going to do. Sometimes it pre-heats, sometimes it does not, sometimes it works, sometimes it just shuts off in the middle of baking and fills my house full of gas. I am a retired Engineer so since the appliance is out of warranty and I have the schematic for the appliance I decided run the diagnostics myself and see what I could determine. The diagnostics came back with no errors so I contacted KitchenAid, instead of A&E Factory Service, and was told they offer no technical assistance, PERIOD.

I received a follow up call from KitchenAid the next day and responded that I was completed dissatisfied with the product and their service. The day following my response to their questionaire I recieved another call from KitchenAid saying they were sorry I was dissatisfied but reiterated that they offer no technical assistance and that I should immediately call A&E Factory Service if I have been smelling gas. Bottom line here is, I am not going to spend money on an appliance that cost me more that $1,800.00 a year ago only to have this useless appliance continue to disappoint me.

I am in the processes of replacing this appliance which cost me over $1,800.00 only a little over a year ago. So I will now have invested over $2,500.00 in an appliance that should have cost less then about $700.00 and lasted at least ten (10) years if it was engineered properly.

After a long conversation with one of their engineers she agreed to replace the panel in the name of customer good will. I told her it was obvious that the rear burner is too close the the glass panel. She told me that eventually all glass will shatter, as if I should expect this! That's ridiculous. We paid a lot of money for this range ($1200) in 1996. It has many other flaws. This product is a turkey!

On May 23rd of 2000 I installed a KWVU265Y 36" slide out, KitchenAid range hood. This month it stopped working. I asked KA for a service manual but they said it is against their policy to give out this information. After 3 years and 5 months I have $489.00 + 6% tax unit that has failed. Service is $75.00 + parts. The parts list looks very expensive. As KitchenAid does not take the failure of their products seriously I will probably have to pay more to have this item repaired than its original cost.

Custom built cabinets designed around this hood will have to be reworked to take a quality replacement hood. The cost of the new hood plus the cost of replacement will probably exceed $1500.00. That is, in total $1989.00 + 6% sales tax/3.5years = $602.29/year for the defective hood. A heavy price to pay.

In November 2000 we purchased a KitchenAid Range Hood. This range hood was top of the line and cost $1099 which we purchased from Reid's Appliance in Santa Barbara, CA. It is now Jan 2003, a little over two years later and the motor has failed. I called KitchenAid to find out how long my warranty was for and it was 12 months. I explained that even though it was out of the warranty period I thought the range hood fan motor should be working many years as my old cheap one never missed a beat after sixteen years it was replaced during our kitchen remodel. I did not purchase an extended warranty.

Alonso the KitchenAid hotline guy gave me the name of one of their authorized service companies to call for service. I called City Appliance in Lompoc, CA and they came out and diagnosed the problem as a failed motor. The service tech said I should call KitchenAid back and explain to them the problem and he agreed there should be some sort of credit for the cost to replace this motor. I called KitchenAid back and spoke to Alonso again who basically said it was against their policy to offer any sort of credit and I was out of luck.

I am now waiting for the replacement motor to come in and expect it to cost around $260 for the part alone. This was the price Alonso told me. All told the entire repair may cost as much as $360 I figure, including labor. I am very angry that KitchenAid, who I thought was a reputable company, would want to do the right thing and offer some sort of assistance. I was sorely disappointed and now I guess I have no recourse except to pay the cost to repair my range hood. Bringing the total price tag to approximately $1400 for a range hood. I just want the world to know to stay away from KitchenAid brand appliances and perhaps do their homework before making major purchases. I certainly learned my lesson.

We bought a range hood in November last year. It took very long to be delivered (against the "promised" 2 weeks). We called our contractor to fix an appointment for installation. The confirmed delivery was a small package with 1 small piece inside. We had to wait 2 more weeks to receive the hood (paying the contractor anyway).

As soon as he installed it, we tried it realizing immediately that something inside was broken because of the great noise. From here our nightmare with Kitchenaid started. Because of Christmas, the first appointment was given to us on January 30: the technician saw the problem and told us that the hood was broken inside(one motor and filters were broken). He asked us to wait for another appointment since they had to order the parts. We received a message from the factory confirming a second appointment on February 27. That day nobody showed up, and when we call the manufacturer customer services, we were told that WE were supposed to check if the appointment was still OK.

Third appointment on March 18: missing parts are finally in the technician's hands, but they were the wrong ones. Fourth appointment on April 24: different technician, different excuse: "I didn't know that you were needing new parts, I don't have any with me". But do not worry ... you will have an additional appointment on May 2..."

Why I have to pay for something that is useless for more than 5 months?