Keystone MAXX

On 3rd April 2008, I bought a shower (Discription:Frameless 38 Shower, Magnolia Corner Entry, Model 331S-C38, 4 Frameless glass panels including corner entry, slide open doors and wide acrylic base). Manufactured by Keystone Maax from Home Depot. I installed the same in the next few days in my Bathroom with the help of my friend, as per the instructions that came with the Shower Kit, supplied by Keystone Company.

On 17th of May 2008 my niece who was visiting me from Australia, used that shower. After she finished her shower and opened the door to step out, to her surprise and shock , the entire door came out of its channel and broke. She was left with the knob in her hand. My niece screamed and I went running to the bathroom. I just could not imagine the site. She was crying and screaming with Blood all over her legs, arms and mouth. One by one we managed to take out all the glass pieces out of her legs and arms, and then gave her the required First Aid. My niece took rest for two days and is now returning to Australia Via India.

My Father who is a Doctor in India took care of her medical needs. I went to Home Depot and reported this incident. I was informed to Contact the Manufacturer. The associate at Kitchen and Bath (from Home Depot) informed me that the only thing Home Depot could do at this time was to give me a 10% discount for a new Shower.

This Shower has two glass sliding doors, I then checked the other glass door which is still intact, I have noticed that when you open the door, it jumps when it touches the stopper on the other end and there is a possibility that it might come out of its track/channel. This is what happened in my nieces case. This door of the shower is life threatening and some amendments have to be made for its security, before another customer gets hurt. I have already read one complaint like this in reference to the same Company in your Consumer Complaints. I would really appreciate if you could really take an appropriate action for the above mentioned complaint. Thanking You

I have already explained the Physical Damages, as for as Economic Damages are concerned, I have yet to ask my father regarding any medical bills. I know for sure that my father had taken her to the dentist as two of her teeth were shaking and bleeding when this accident happened.

On the morning of May 25, 2007, while visiting our friends in Ohio, I took a shower in their glass enclosed corner shower. While exiting the shower, I slid the right door to open and suddenly the entire door came crashing down upon me. It shattered into little pieces both in and out of the shower. I was left holding the handle and standing in a pile of glass bleeding from various parts of my body, especially my hands and legs.

As soon as I realized what happened, I cried out for help. I was in a locked room and had to walk over the glass with bare feet to open the door for help. My partner took me to another bathroom to rinse off all of the glass on my body before going to the emergency room. I had to keep towels wrapped around my hands as I was bleeding profusely-fortunately the emergency room was right across the street.

Once in the ER, the physician met with me immediately. She was most concerned about glass in my eyes. She carefully examined both eyes and determined that small pieces of glass had made several punctures in my lower eye. She flushed both eyes and gave me antibiotics to put in my left eye as well as a solution to flush my eyes as needed.

In addition, the physician gave me ointment for my hands and legs. The cuts on my hands and legs did not require stitches, however, one cut was deeper and has required more attention. One month after the accident I continued to soak it in hot water three times a day and apply an anti-bacterial ointment. It has not healed and I will meet with a physician if it does not heal shortly.

This was an extremely frightening experience that caused much upheaval, anxiety, concern and time among many individuals. It cast a shadow on our much anticipated trip to our friends retirement party and daughters baby shower.

Update: I was told that the medical bills would be paid. They have not and it has been several months since they agreed to pay. In addition, the scar on my right knuckle continues to be very bothersome, it hurts when touched and the big red bump has not gone away. I have made an appointment to see my physician again. I continue to relive this experience, especially when triggered by magazine pictures or tv adds.

I have asked for compensation from the company and they told me that I would have to go through an attorney. I believe that I have a just case as I question the use of safety glass in this product. This shower should not be on the market and no one should have to endure an experience such as this.

I paid out of pocket for the ER visit, and medication. I was told that they would pay the bill but they have not as yet. In addition, our trip from Vermont to Ohio was ruined. I now have a permanent disfigurement on my right hand and continued pain when touched. In addition, I am haunted by the memories of standing naked in a shower with glass covering me and bleeding from head to toe.