Kenmore Washers

I have had bad experiences with Whirlpool washers in the past. Less than five years ago, we decided to purchase a new washer since our two-year old Whirlpool washer was giving us endless problems. We purchased a Kenmore Elite from Sears. We did not know that our washer was actually a Whirlpool washer. We have started with the same problems with this washer as we did with our Whirlpool washer. I just learned that our machine was actually manufactured by Whirlpool. I was told by Kenmore that other Kenmore Elite washing machines were recalled with the same problem, but does not include my model.

I was transferred to so many different places, including Maytag (why Maytag?) to try to resolve my problem. If my machine is having the same problem as those other models that were recalled, there is a great chance that mine should be included in the recall. I never got to speak to the right department. The repair is costing me half of what I would have to pay for a new one. Now, I don't know where to go to get a reliable washing machine. I thought that paying a descent amount was going to give me a descent working machine. I believe that disclosing the manufacturer on appliances should be required because not everything that shines is gold. A reliable brand on the outside is not always what you get on the inside!

I bought this Kenmore 800 series washer in December 2009. I have had repairmen here 3 times. The parts are made in Mexico and they are cheap plastic. Someone needs to do a printout of all these complaints and send them to their congressman to present to Consumer Affairs (Mr. Cordray) in Washington. It's bad enough that most of our manufacturing is outsourced to foreign countries, and it is time that someone starts demanding quality control. These CEO's make millions and it's time to demand that we, the consumer, get a better quality product.

Not long after the warranty ran out, the front door started leaking. I called the appliance repairman and they had to replace some type of door seal. Labor and materials was around $250.00. Now, 6 months later, it is pouring water like a seal. I will have to spend another $250.00, I assume. I will never ever buy another Front Load Washer Model 796.4027 from Sears. We purchased the set with the dryer. The dryer is gas and works great.

I purchased a Kenmore 600 topload washer in 12/09. I was satisfied with its performance, but it only lasted 2 years. The springs became weak, and when the spin cycle ended, it banged, and cracked the outer tub. Repairs will cost almost as much as buying a new one. I spent considerable time researching consumer reviews and wanting an American-made product, and spent considerable money thinking the investment would last several years. It is sad that even American-made products are built to last until just after the warranty expires. The repairman didn't think these parts are even covered in the warranty. I can't afford another washer, and when I do, it won't be a Kenmore.

I bought a front loading Kenmore model 40412 in Sept 2010 for $736. This is March 2012. Spin cycle makes noise as loud as an airplane and clothes come out stained with grease. Service tech just estimated over $1,100 to replace tub bearing and door seal. How does that make any sense or is justifiable? No more Sears/Kenmore for us!

I purchased a new top of the line Kenmore Elite front load washer and dryer. After four months of use, we noticed that there was a foul smell coming from the inside of the washer. Using bleach with the washer set on the clean cycle, we would attempt to rid the washer of this horrid smell at least once every three days.

After a month of stinking clothes, we returned to the Sears store where we purchased these units and were told that all Sears front load washers mildew and that we could purchase chlorine tablets and use in place of the bleach. We were also told that what we were experiencing was nothing new, that this problem plagued this type of washers. I was never warned by the salesperson at Sears that in six months, every load of clothes would stink to high heaven! Sears knew about this problem prior to selling me this faulty unit which is now one year old. They should replace it or give me back a depreciated value.

Sears Kenmore Oasis Washer - The drain pump failed and flooded my home ruining basement, ceiling and carpets.

I bought a new Kenmore washer two months ago and I have never been so aggravated with a washer in all my life. My clothes are not being cleaned and there is never enough water to rinse them. I have to wait 40 minutes for the load to wash them and then re-rinse them on the rinse cycle. I am asking how this can save me time and money? I had a plain Kenmore washer (no bells and whistles) that lasted me 18 years and finally quit. How I would love to have it back. This new washer will never be the washer my old one was. I am planning to contact the dealer and return it. Too bad I did not read all the bad reviews before I purchased this machine. I would like to know why we, the consumers, have to throw away hard-earned money for products that do not work? I will not ever purchase another Kenmore washer.

I contacted Sears repair and set up an appointment to have my Kenmore washing machine repaired. I took time off from work and waited all day for them. No show. I was mad, but rescheduled. Second appointment, they came and I was thrilled. I was told that I needed an expensive part and paid $360.67 for the repair. As soon as the repairman left, I started my washing machine to find that it was still broken! I immediately contacted repair and was told that someone would come out that weekend (it was a Friday). Guess what... no one came! I then scheduled one last appointment, guess what... no one came again!

I am now done with taking time off work and waiting for repair. I have started a billing dispute and want my money back. Sears says I can schedule another appointment and they will come and take their part out. Uh... then I want my old part back! The part they took out was not broken... something else is! This is ridiculous and Sears needs to refund us for the part/appointment and compensate us for all of the time we have missed off work and all of this time without a washing machine. We have been long time Sears customers and Sears credit customers, this is how they treat their customers.

The washer quit draining and shows F51 and F34 codes. Following the trouble shooting info the company tried to hide from the customers inside, the washer showed the machine control board needed to be replaced. A quick internet search showed hundreds of complaints about the same thing. A recall was set up for some washers, but many others with the same problem are not included in it. If someone pays for a top end product, they should not receive a poorly designed/built pile of junk. This washer should be sold for $100 at Wal-Mart, and even then it might not be a good deal.

I bought a new Kenmore washer 7/2011. It will not rinse in the normal and heavy duty cycles but rinses normally in the casual cycle. The repairman was prompt and knowledgeable no complaints there but he told me that was what the washing machine was programmed to do. So, I am only able to wash laundry on the casual cycle in this new machine. Someone, please explain that to me! I will never buy another one from Sears!

I have a fairly new Kenmore Oasis Elite Washing Machine that has been repaired twice and is now having problems again. The machine does not think it is level when it starts to spin. We have done the troubleshooting to no avail. Please have someone contact me concerning some fair reimbursement for their poorly made product.

I purchased a Kenmore Elite Oasis HE washer and dryer in 2006. I would never buy another one. They are the worst pair I have ever owned. There always seems to be a problem. Just a little frustrating like getting off balance multiple times during each wash, even if I carefully place the clothes around the sides. It is perfectly level also. The sensor of the dryer quit years ago. I can't leave the washer and dryer on without being in the house to try to fix the problem when it occurs, or to check the clothes, to see if they are dry. The pair cost me $1,948.92 in 2006. I had just retired, and hoped this pair would last. I want to be reimbursed, so I can purchase a different pair. I wouldn't even feel honest, if I give them to goodwill.

I have had this washer (Kenmore 50.0 washer top loader) for one year. They have been back to "fix" it for the fourth time for the same thing! I don't get it, you pay to have the warranty, they come to your house, and are back for the exact same thing. They aren't fixing the problem. I tried to talk to the repairman and in his words, "Lady, anything you buy nowadays is junk." He even told me that whoever I called and complained about my problem, they don't want to hear it, so they tell you to talk to the repairman about it to "get the monkey off their back." Real nice Sears! I won't be buying another thing from you. You don't show up when you're supposed to and just feed you a line. I'm done and won't recommend you to anyone.

Kenmore Model 796.4027. It is rated as best buy by Consumer Reports. However, it has a serious design flaw. The valves close much too quickly causing massive water hammer. None of our other washers had this problem. Their solution, install new anti-water hammer devices. **. This is a design flaw in these machines. Wikipedia has a very nice treatment of what causes water hammer. I also spent a good bit of time in Engineering School studying hydraulics and this is a classic case. The valve is closing much too rapidly. The solenoid that actuates the valves needs to be redesigned. It shouldn't be hard, other washer manufacturers seem to have figured it out.

The service was prompt and courteous. He explained that this was a very common problem with newer washers. However, since nothing was replaced Kenmore/LG won't track this as the design flaw that it is. I suspect that the manufacturer actually knows about the issue but doesn't want to resolve it due to cost implications. What a lousy way to do business.

The water of my washer will not drain plus it has all kinds of error codes. I had to pay $129.00 for a repairman to take the bottom section below the door and unscrew a 3" round end off and clean out a trap that if in the book, I could have done myself. This should be included in the care of the washers to be checked once a year. This is just another way for them to take advantage of the consumer. I posted on FB to get the word out and to save everyone some hard earn money.

I brought a Kenmore washer in March of 2010. By the summer of 2010, the machine dial needed to be replaced. My washer was still under warranty, so the part and labor was covered. It has not been two years, and the dial broke again. My washer is no longer under any warranty, due to being on disability, and I am unable to afford the extended warranty. I feel the washer should have lasted longer than a year and a half. I also feel Sears should fix this washer for free. I have to try to make the washer work, by turning the dial from the bottom, and hope that the machine will land on the wash cycle.

I purchased a Kenmore Elite HE3T washer last February 2009. After 20 months of use, there was an F35 error. I am using the HE detergent. Several attempts to clear the lines and analog water pressure sensor only provides temporary relief. The washer's door ring is also a breeding ground for mold. I will purchase a new sensor from a local parts supplier.

There is nothing worse than getting out of the shower and drying your face with a smelly moldy towel. Kenmore smartwash 5+ front load washer smells like mold even after cleaning with bleach solution, washing machine cleaner, and leaving the door open all the time which block the doorway and is very inconvenient. Clothes are left smelling even after rinsing twice and using dryer sheets.

I have talked to a repairman. We have extended warranty with no solution to this problem. Unless you are right there to remove from washer immediately, which is ridiculous and cleaning the rubber around the door constantly is a joke.

I would never have bought this product if I knew and I am very disappointed. Why hasn't this machine been recalled.

The washer constantly smells like mildew, even after cleaning the gasket with bleach, and running an empty load with hot water and bleach. I have heard from several other friends that they have the same issue with this washer. My laundry room always smells like mildew, and clothes have to be removed immediately, or they will need to be re-washed.

This machine worth $1,000 is a joke. In five years, we have had nothing but problems. They will not fix it, but it is on the recall list. They want me to buy another warranty. What a shame. Now, I need to buy a new washer.

We have a Kenmore Elite Smart Wash Quietpak 4 model 11049962603 that we bought in 08/2009 with a 2-year warranty. It is now 11/2011. The machine was replacing a 30 yr. old Maytag that still worked. Our 30 yr. old dryer had died and we thought we would buy a new energy saving set. We were sorry we did. The Maytag would probably still be working. The washer just stopped working the other day. We called Sears Repair to fix it (that's where we got it from). The repair guy came out and said the motor board needed to be replaced. He quoted us $671.13 to repair it. We paid $863.99 plus taxes for the machine (see the problem here?). We refused service at this time, because we wanted to see if something could be done about the costs. In my opinion, we would be better off getting another new machine that doesn't have 2 years of wear and tear on it (we are out $129 for the service call already).

I called their 800 number to see if anything could be done. Yes, this is outsourced. I wish they would give the jobs to Americans. We need all the jobs we can get. Well, as with many others, I was told there was absolutely nothing they could do except sell me a 1-year extended warranty for $319.99. It would cover the cost of the repair guy, any parts and labor up to $500. If we take this route, we will be out $129 for the original service call, $319.99 for the warranty, and $171.13 for the costs above $500. The grand total is $620.12 (not much savings here). I called the Escalation Department at 800-376-0557 (at least, I got an American this time). Again, I was told there was nothing they could do since the warranty expired 3 months ago on my 2-year-old machine.

The entire time I questioned them all on the price of the part to fix our machine. The repair guy wanted to charge us $503 for the part. On the Sears website, the part is going for $372.70. I asked everyone why such a big difference in the price to no avail. I was told, "I don't know anything about the website." Or, I was told, "The repair people and the website each charge their own prices." I was told by the repair guy that if we picked up the part ourselves, he would install it for another $129 for the call. The grand total here is $501.70 plus the $129 for the original service call. Well, if you are going to gouge customers for not only the service call but also on the parts, I am taking my business elsewhere because of the principle of it all. My husband searched the part out at other places online and we found we could pick the part up starting at $142 for a refurbish and around $225ish for new (we may fix it ourselves).

I have a 3.5 year old HE5T Steam Kenmore Elite front load washer. After the error of sud and f35, we bought a new pressure switch and replaced it for $100. I turned the machine on thinking this would solve the problem, only to now have f21 error coming up. I cleaned traps and checked the lines. Now I am looking at a new pump for $140. Are you kidding me? This is ridiculous. Needless to say, we are purchasing a new washer from a local dealer, not Sears. And, you can bet it won't be a Kenmore! How disappointing to feel this ripped off.

Kenmore SmartWash Front Load washer smells like mold even after cleaning with bleach solution, washing machine cleaner, and leaving the door open all the time. Clothes are left smelling even after rinsing twice and using dryer sheets. I have talked to a repairman. We have extended warranty with no solution to this problem. Clothes often smell bad and must be rewashed unless you are right there to remove from washer immediately, which is not always possible. Would never have bought this product if I knew and I am very disappointed.

I purchased a Kenmore Top loading HE washer and dryer 6 months ago for our new home. I always hear that they last forever and yesterday, the washer just stopped spinning and draining. Now, I have a washer half full of bleach water and a bag of very wet clothes that I had to hand wring out. Now until the repair service arrives 10 days later, I have to go out to wash my clothes. We are very unhappy about this washer and like some others, I am also having problems with things being ruined in the washer or not coming out clean.

I bought this washer 6 years ago. It has worked just fine until about 6 months ago. Suddenly, it started taking longer and longer to finish the cycle. Then, occasionally, it wouldn't spin the clothes and I would have to run the separate drain and spin cycle. Then, it suddenly wouldn't even do that. I called Sears. My intention was to find out what it would cost (because it was out of warranty) to replace the brain, including the labor and repair call. Instead of giving me the quote I asked for, she convinced me to buy a 1-year service policy for somewhere around $350.00 explaining that if it was the brain, it would be considerably more than that.

Then, came the clincher. If they couldn't repair it, I would be given a voucher toward a new machine. Sign me up! Guess what? Not. They came out and put in a new brain (this took a total of 4 weeks), then 2 weeks later it started the whole cycle again, only quickly this time moving into not spinning at all. I called for another repair order. They couldn't get me in for another week and a half. In the meantime, I kept working with the washer trying different cycles and stuff until I got it working again. Guess what? Now, since it won't malfunction in front of them, they have deemed it my fault! According to them, it's because I'm running unbalanced loads and using too much soap!

After 6 years of successfully using this machine, apparently, I've lost my mind! I am so frustrated I could spit! So, my solution is that I will call them each and every time it fails, and make them come out until my 1 year is up. Then, I will buy a new machine and it will not be from Sears! I'm closing my account with them and after 30 years of being a customer, I'm done!

On 10-28-2011, Sears' Kenmore washer was repaired. model # 45087 and serial # cst0410838. The machine now is quieter and runs smoother than ever. We believe the suspension system was defective since it was new, as we had to adjust loads to eliminate the shaking and vibration. We have spent years of working with this washer, and now paid $280.00 to repair. What will Sears do to retain our business?

Shortly after the one year warranty expired on our Kenmore 400 Washer (Model:29422801), it began tearing holes in items. The washer seems to enjoy eating jeans, boxer shorts, shirts, my wife's bras, and our blankets. After 14 months, the washer no longer functions as it was described. I tried to reach out to the manufacturer but to no avail.

We bought the Kenmore Elite 29272, the day after Thanksgiving in 2010. We are now on the second main control board in ten months. Both times, the part has been back ordered and Sears has called the day before our appointment to "reschedule". In both cases, they put the situation in our hands to track the part and then call them "once we have the part in hand" to not waste their time. What about our time? Each occurrence has lasted a month. This means the washer has only been in use 8 of the 10 months we have had it. I think they were trying to draw out the time so it falls out of warranty.

The customer service department "term used loosely" is extremely rude. This is an outsourcing issue as there is no culpability with the product or support. The customer service person had the gall to indicate that if we feel that strongly about how bad the product is, "to write the CEO". This is actually not a bad idea, though it will be intercepted long before reaching the intended source. Once the warranty fails, we are tempted to use the National Tire & Battery plan with Sears. Anyone that has seen the commercial, understands to throw the product through the plate glass window. Then, we will get a new washer that will not be a Kenmore (actually, a re-branded LG). Koreans.

The Kenmore Washer Elite Oasis works fine till the ending number 6 rinse. Last couple of years, the problems are way too many with the machine. It cost good money. Please help me!