Our Sears Kenmore vacuum cleaner was two months out of warranty. After it stopped producing suction, we cleaned it thoroughly per the manual, with no result. We took it into the store where it was purchased, and the salesperson helped me disassemble it, and we could see no blockage. Off it went to the repair shop in K.C. for $79.99. They told me they "performed preventive maintenance", and "removed a clog", and "repaired and cleaned the agitator". When we got it back, the agitator still had hair stuck in it, so I know they didn't do anything with that. I called the 888 complaint number, and they couldn't say what "preventive maintenance was". I asked to be told where the supposed clog had been, and I was told I would have to send the unit back in, and pay another $79.99 to find that out! I'll never trade at the Sears store again.
Consumer Complaints & Reviews
Sears Canada was supposed to repair my vacuum three times for the same problem. Two times under warranty, the problem was never fixed. The third time I sent it in, it was off warranty but they suddenly found the problem and wanted $180 to fix it. When I refused, they said they will not release my vacuum (unfixed) unless I pay them another $50. This is blackmail and ransom. Should I sue them in court and for what damages? Besides the mental stress, I am out of over $600 I paid for this bad Kenmore vacuum.
I had bought a Kenmore Vacuum from Sears on October 2007. From August 2009 until now ( August 2010) the Vacuum broke 5 times. I have purchased a Sears Protection Agreement. I was told if in one year the Vacuum breaks 4 times, they would replace it. I took the vacuum in five times to repair. I called Sears last week after the fourth time repair to find out what was wrong that the Vacuum I picked up and still was not working. At Sears, no one is authorized to do anything except pass the customer on to the next person. And I spoke to at least 12 people in few hours, when I complained to the 10 the person, why, nobody can answer my question, then she transferred me to another person and he offered me $25 gift card for my next purchase at Sears, which I did not take his offer. He was an another brick wall as well.
My vacuum is at sears repairs center for the fifth time in one year, which makes me physically and emotionally drained! I had to go buy a little Pick Up vacuum until my vacuum is repaired and returned or replaced. Sears has no intention of honoring the service agreement. I had purchased two vacuum before from sears and won't be buying any thing at Sears. I am physically and emotionally drained and very disappointed. Plus I can't buy every few years an over $400 vacuum!
I purchased the vacuum cleaner from Kmart on Friday January 22, 2009. When I opened the box, it had a strong chemical odor. At first, I thought the smell was from the packaging until I plugged in the vacuum. The smell was stronger. I unplugged it, read through the manual and found this statement. "Warning: The cords, wires and/or cables supplied this product contains chemicals, including lead, lead compounds, known to the state of California to cause cancer and birth defects or other reproductive harm. Wash hands after using."
When my husband first gave me this vacuum as a present, it seemed great-good suction, long hose and cord. But the Handi-mate Jr. is worthless. The brush stops rotating with the least amount of pressure on the handle. The filter inside the vacuum is dirty with one use and is a pain to clean. It is only my husband and I so I can only imagine what it is like with a family or a dog! If the filter is clean, then the suction is bad and the filter needs cleaned every time. Now the filter is making a noise like it is loose and I haven't used the filter that long! To replace it will cost $20-$25. That is way too expensive for the short amount of use I got from that filter. I would not recommend this vacuum to anyone and I am very displeased. It was not an inexpensive vacuum to buy. We have used Kenmore washer, dryer and dishwasher. I am very unhappy with this product. I guess I can't say that enough!
Do not buy a Kenmore Progressive vacuum cleaner. It is a flimsy piece of plastic junk. The lids covering the storage sections for brushes are difficult to open and close ... one broke off. It is extremely difficult to disconnect the parts from the hose. Get an Electrolux!
