Kenmore Refrigerators

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because it's broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridge's filter leaks.

We have tried to contact Kenmore and no one will talk to us or help, and dealing with Sears is just a joke! My wife and I spent very good money on these products and don't feel we should have to replace them 4 years later or have to repair them. They are all Kenmore Elite products and for the money we spent, we think the company should stand behind their products and workmanship. Even a call back or just a response would be nice, but I guess this is a company where once they get your money they're done with you. If there's any way someone could help us, that would be great. We just want to be able to cook and do laundry again like people with working appliances do. Thank you for your time.

I followed up on my service call. Well, it has been one week, and today, I finally have my Kenmore Elite Trio bottom freezer made by LG working again. Never buy Sears appliances. I spoke to the corporate office, and you cannot speak to anyone above the so-called customer service executive office people. I spoke to a Lana, and she would not tell me her supervisor's name. She said it is for security reasons. Ha! The service man came out on Monday, ordered the part, and came back Thursday to install. Well, it was the wrong part for the freezer door. I ordered it again, and the appointment was made for Saturday. The service man came out, and it was a different man who came out to service the fridge. He did not charge me! I am sure they made a mistake, because I was told I would not be reimbursed for food and I would only get maybe a 10 to 15 percent discount. It's not acceptable to me, since I lost over $300.00 worth of food. Lana was not helpful; she was very rude and would not let me speak to anyone else in corporate nor would she gave me any name of who was above her.

So I called another number, thinking I would get someone else. And lo and behold, I ended up being transferred to Lana again. I told her that I wanted to speak to the CEO. She said I could not speak to a higher authority. I said I will be writing a letter to the CEO, and she said it will just go to her. I also stated in our conversations that I will be standing out in front of Sears appliance entrance, telling and showing everyone about these complaints that are out on the internet about Kenmore appliances and the lousy service you get now. She said to not threaten her. So I said it was a promise, not a threat. Hmm, I wonder if she had second thoughts and really did authorize the service for free.

Well, we will find out if they contact me. I will be telling them "Too bad!" And I will not be paying for anything, except the service call. Stay tuned. Remember my freezer door got stuck, then I tried to open it and the door fell off the hinge. That is my story. Spread the word. Do not buy appliances at Sears. Oh, I also told her I was a realtor, and I was going to tell everyone in the industry not to buy Sears appliances. Hopefully, she came to realize I was not joking.

I own a Kenmore Elite Trio French door refrigerator and the large glass shelve shattered in little pieces when I went to clean it under water. This is the second same type of fridge I owned and the problem is that the freezer keeps freezing up and then defrosting to the point that even the food gets defrosted. The ice maker freezes up and stops making ice. The ice melts down, then freezes up to one block of ice. This is a $2,000 purchase and it is the second one that I have owned. The first one was left behind when I sold my home and I only experienced it for five months as I had to move.

My freezer has frozen up and the tracks were frozen. When I went to pull on the freezer handle to try to open it, the door hinge came off and the door is hanging on by one hinge. It is Saturday and I had to put a trash can up against the door to try to keep the freezer from defrosting until Monday, when a service man can come out to fix the door. I am reading all of these complaints and I am not a happy camper. I will be calling Sears Monday morning with all these complaints to back up my complaint and I will get back to you to let you know how it goes. I bought this fridge last September 2009.

In 2011, I purchased a Kenmore side-by-side refrigerator (stock #46-54789) from Sears, for my elderly parents. The ice maker and dispenser are extremely poorly designed. Ice chucks drop inside the unit on its own; shaved and crushed ice falls to the floor, outside the unit each time used, causing my 77-year-old mother to wipe hardwood floors each time the ice maker is used. Chute appears to be too short, was not designed to have ice go directly into a glass/cup, therefore ice dispenses everywhere outside the glass, on to floor, well of unit, and shoots sometimes on to countertop across of unit. The Sears repairman says there is nothing they can do.

We purchased a Kenmore Stainless door side by side refrigerator from Sears.com. They delivered five units before we finally got one acceptable. Not right just acceptable. The bodies of the units were so out of square, one door would be between a half to one inch higher or lower than the other and there was dried expanding spray foam sticking out up to three inches past the metal front plate. The real bad part about it was as long as the refrigerator was all packed up with the foam shipping blocks and strapped down, it looked fine. They would get it in the house, start unpacking it and that's when everything would go to hell. We eventually found out that the model we purchased manufacturing facility had been moved to Mexico. We purchased it in 2009 and because of all the problems we had, Sears gave us a five-year parts and labor extended warranty that we have had to use frequently.

Both door seals have gone bad. It took three refrigerator doors and four freezer doors delivered to our home before we got one that didn't look like it had been through Wold War III and you could tell they came from the warehouse that way. Also the plastic surround on the shelves keep breaking. We're on our third shelf. Now, the unit has quit cooling and supposedly has a bad evaporator and drier tube, model# 106.59123801. I'm wondering if anybody else has had same problems. According to Sears, this is supposed to be one of the most reliable units Kenmore makes. That's a joke!

I bought two refrigerators, two stoves, an above stove microwave and a dishwasher from Sears nine years ago. I have had problems with every single appliance. I have spent an additional amount of about $1,000 in repair parts and labor. I was under the understanding that Kenmore was one of the best brands to buy because of my past experience. I replaced several Kenmore appliances because they were 30 years old and inefficient, not because they quit working. If you would like a detailed description of the parts that I have had to replace then feel free to contact me. I will never buy Kenmore again and have suggested to everyone I know to follow my lead and to not have to go through what I have had to endure. I spent over $3,000 on these appliances and have had to put money into every single unit. So much for the Kenmore name.

I purchased my Kenmore Elite (Whirlpool) brand new in 2006. Two weeks ago, the refrigerator became hot and stopped cooling. I called Sears out to check the refrigerator and I was told the evaporator was gone and it would cost approximately $698.00 to repair. I was shocked and dismayed because I have not had the refrigerator a long time and that is a lot of money to pay for repairs.

I called a retired a service repairman to look at it as well and I was told the walls were leaking and I need to try and contact Whirlpool or cut my loss and purchase a new one. I am very upset and really think my refrigerator should be replaced by Whirlpool. All of my appliances in my home are Whirlpool and this has certainly placed a reluctance to purchase anything by Whirlpool in the future. I would like to know if this can be resolved.

I purchased a black Kenmore refrigerator (model #795.75319.900) in 4/2010. I had to call for a service repair on 5/20/2010, because frost had built up in the freezer and the food in the refrigerator was not getting cold and the water dispenser would continue to flow after the cup was removed from the door. A repair person came out and fixed the problem, stated ice had built up in the panel behind the freezer so cold air was not flowing into the refrigerator area. I forget what he said the problem with the dispenser was due to.

After about a few months, my husband and I noticed the problem again, such as frost building up in the freezer and water dispenser still not working properly. Within a year, Sears replaced our fridge with a new one. After about 3-6 months same problems, the dispenser never worked properly, we just keep it locked now. I defrosted the fridge and it worked okay for a little while, but the same problem keeps happening. The fridge isn't even 2 years old. We are tired of losing food and defrosting this thing every few months. We are talking of buying a new fridge but these things are supposed to last at least 12 years, we are not even close to that.

I talked to service dept. The lady was pleasant at first, then when I asked if they (Kenmore) would help with the purchase of a new fridge, her tone changed and she asked me in an accusatory voice "Why didn't you call when you were having problems with the second refrigerator?!" Of course, that upset me a little, I have several of this company's products and would probably buy more, but not if they are not going to stand by their products and customer service upsets the clients calling for assistance.

I explained to her how I was trying to fix the problem by defrosting and not paying for service calls every six months, which if it is a quality product, I wouldn't have to do anyway. The water dispenser has never worked properly. It is nothing my family or I could have done to make this refrigerator malfunction, it is a manufacturing defect or possible just a lemon of a fridge. However, I should not have to pay $1,000-1,500 for a new one when this one is still practically new. It's just not operating like a new. Why should I have to pay for a service call and repair when this like new fridge malfunctions? Sears should pay for the repair.

Inside lights continually burning. Entire unit exploded, hanging by the wires, melted plastic, black residue inside doors and on seals. If you have this problem call, Sears recall department, 800-659-7026 x 17690.

After one and a half hours of getting transferred to seven different people, I was fortunate enough to reach an angel by the name of Nicole at the number above. Without repeating the problem and the service flash number for the 7th time, she immediately knew of the problem and what to do about it. She placed an "emergency order" for the part and I am to call her when it arrives (via UPS). She will then set a next-day appointment for a tech to come out. Hopefully, I will not have to write a follow up and this will all be handled at no cost as she indicated!

I purchased a unit on 12/18/2006. I experienced light melting and paid for repairs and loss of food. Now the water hose has burst and caused flooding in the kitchen and into my family room. I have always thought of Kenmore as being superior in appliances, but I am now totally disappointed in your product reliability. I understand this unit is under recall and I have applied for the class action suit, but now I am looking at replacing flooring and carpet due to faulty manufacturing.

We purchased an LG refrigerator through Sears under Kenmore name with model number 795.71309.011. Fridge is under warranty for only one more week, and the top portion stopped working. Service man told us today that this is a problem with this model's bottom drawer design, because you think it is closed but it is open enough to cause a frost problem that freezes the fan. It appears to be a similar problem to other LG refrigerators that have been recalled and the fan can be a fire hazard.

Our model has not been recalled, but serviceman said we better get extended warranty because this is a lousy model. If he is telling the truth, it should have been recalled. If he is lying, it's a Sears scam to scare us into buying expensive extended warranties. It also took the one week to come out and service, because they ordered a new PCB, but that wasn't even the problem.

The service man said that this model has been out five years with this problem with no change in the design. There is too much "play" in the bottom drawer door. He changed the PCB anyway, because he said he changes 30-40 bad PCBs a year on this model. He also changed the sensor in the freezer drawer door that communicates to the PCB.

I feel that in light of his information, Sears should give me the extended warranty for free. They also dented the door when it was originally delivered, and we could never get through on the 800 number to get compensation. And they count on us being too busy to follow through.

I purchased model 75523 bottom freezer Kenmore refrigerator on 11/26/2004. It has been serviced three times not including the recent service, which concluded the compressor was blown. Now what? Does Sears have any program set up for such failures of their appliances? I can't afford to replace this 7 year old fridge, what alternatives are available to consumers? Please let me no the next action in order to amend this problem. Thank You.

We purchased a Kenmore Elite Refrigerator in 2003 and currently have a Service Smart Protection Agreement that will expire in April of 2012. The refrigerator side was not cooling about 4 weeks ago and there have been 4 visits from the repair team to solve this problem. They have replaced 3 different parts but as of today, it is still not working properly. I am beginning to wonder if the real problem is due to the repair company or the product itself.

Purchased a Kenmore freezer @ Sears in Annapolis,Md on 10/07/11 and the extended warranty. The packed freezer stopped working on 11/16/11. A service tech came to my home on 11/25/11 and determined the freezer had a faulty thermostat. He wanted to order a new thermostat which I found unacceptable since the freezer was less than 60 days in my home. My thoughts were what else will be non functioning.

Under warranty the cost of the food has been reimbursed. But this is where the situation becomes bizarre I was informed to call Customer Care on the 11/28/11 because that is when they would have the service techs report. On 11/28/11, the scenario is as follows: called 800-469-4663 spoke with Nicki who told me to call Phil (appliance mgr. @ Annapolis store), who told me to call the preceding number because he couldn't help me,spoke with Chris @ 800# was disconnected, called back spoke with Natalie who transferred me to Debbie who transferred me to Janis in the Warranty dept. who transferred me Customer Solutions. Spoke with Sheba who told me to 800-479-6351. Called this number and spoke with Justine who told me a new freezer would be delivered 12/09/11. 12/09/11 @ 7:23am John called to inform me the freezer was damaged on arrival and he was placing another order to have a freezer to me on 12/16/11.

So I cleared my schedule because the the delivery window is between 8am-8pm. The call is made the day before. Well, I received a call which informed me the delivery is scheduled for Sunday the 18th. Really who makes deliveries on Sunday. I go to service and have a youth group, there is no way I'm cancelling because if it wasn't for the Lord I don't know what I would say in this situation. I bake cakes and pies to sell for the Holidays and this has really messed me up. They extended a gift card but this in no way makes up for the complete inconvenience and frustration I have experienced with a purchase that has been a disaster.

I sent a letter to Corporate and I have been in contact with Michael (888-266-4043 ext.58). Called him on 12/09/11, advised him of the situation and he assured me he would be on top on this. Well, I called him all day today and left several messages. Finally I had my daughter call because I was in class until 4pm. His response was what did I want they had already given me a gift certificate. Well I'll tell you what I want. I want my freezer I paid for, up and operating in my home. This is why I'm reaching out to you.

Our side by side Kenmore refrigerator, serial no. 253.44503609 came with our condo, probably purchased in 2007 but maybe 2008 when we purchased the condo. Last year, we discovered a rust spot on the exterior back panel behind the freezer side and a large amount of condensation. The interior was working fine but clearly it was just a matter of time before the rust would eat through the paneling and cause a hole making interior cooling inefficient if impossible.

We called Sears and a repairman paid a visit. After looking at the unit thoroughly, he concluded that nothing could be done. The problem was with a lack of insulation in a small area behind the freezer inside the unit, i.e. a problem with the manufacturing. When I called Sears back to see if there was anything else that could be done, the person on the phone said that the repairman who had visited wrote that we had refused service to the unit! Can this problem be fixed or not?! Their response: they could send another repairman out and put the $60 we would pay towards a new refrigerator if that's what needed to happen. Would we like to buy the extended warranty for $250 at that time?

This refrigerator was doomed before it left the warehouse and now I will have to replace it at full cost. Thanks Sears, for your crappy products. Would this issue have even been covered under the one year warranty? I will never purchase another Kenmore product nor one from Sears. This product should be recalled if other units experienced the problem.

Check the back exterior of your refrigerator/freezers!

I purchased a Kenmore Elite Refrigerator Model Number 795.5107. We've had the refrigerator replaced 3 times, and each time, we have the same indentations on the freezer side door panel. The refrigerator is stainless steel. The first time we had it delivered, we thought the delivery crew had damaged it. Upon receiving the second refrigerator, we saw the same indentations on the door panel. Third time is not a charm. We still have the same refrigerator. Sears has only offered to send me another one. I've asked that they inform the manufacturer that they are producing damaged panels and they have yet to remedy the problem. I paid good money for a damaged refrigerator.

We purchased a Kenmore French door refrigerator from Sears, model 795.77316600, made by LG. We have had nothing but problems with it since the first day. Doors have been replaced twice. The light would not turn off the first day we owned it and melted the cover.

There is now a class action law suit for this problem. Each shelf in both doors have broken pieces. The vegetable bins have been replaced twice. The main circuit board has been replaced once. The quality and reliability of this appliance is simply horrible.

Kenmore Elite Kenmore refrigerator (Model number 59676522500) required frequent service calls. It would have been nice if the repairmen told us that they were repairing the same part over and over again. It is a horrible design flaw. The copper tubing that goes from the compressor to the evaporator runs through the drain pan. The moisture corrodes the tubing causing loss of Freon. The repair is expensive (Sears wanted $900). If we had known the other four repairs were caused by this design flaw, we would have continued the extended service plan which had expired shortly after the last repair. So, this $2,000 refrigerator wasn't built to last even a year. It was repair every year since purchase. It is now 5.8 years old and needed to be repaired again. You'd think they would fix the problem, not just put band aids on it.

The ice maker water line from my Kenmore refrigerator 7425, unknown to me, had a crimp in it when installed and after 4 years developed a small hole. The water leaked under my kitchen cabinets, causing thousands of dollars in replacement costs. At the outset of the leak, there was no visible evidence since the water spread out toward the back of the cabinets. According to my plumber, the crimp was there when the refrigerator was new and installed that way. This refrigerator was rated highly by Consumer Reports and might be a good refrigerator if it wasn't for the shoddy parts and attention from installers.

I purchased a Kenmore Elite Side-by-Side Refrigerator, model number 795.5137. I took the delivery on a Wednesday. The doors were taken off for entrance into the house. It was plugged in about 3 p.m. after putting the water line on and taking off the tons of tape used in shipping. Four hours later it was still as warm in the fridge as outside.

I called a tech service and after being transferred three times to an expert on this fridge, I was told I must wait 24-36 hours. I explained I had food sitting in ice chests and on my counter; he said do not put food in. I waited 24 hours and did not open the doors at all. When I checked the fridge it was still warm; the fan was blowing warm air. I called the tech service again and got transferred three times to the expert. This guy had me press a few buttons and asked that I hold my phone up to a small speaker on the door. The speaker let out what sounded like a fax machine. The expert said from that sound he could tell the fridge was in fact cooling down and that the inside temperature was 74.

I explained that in my house and the outside temperature were both 70. I would be better off leaving my food outside. I was then told to wait a few more hours which I did. At somewhere after 11:30 p.m., I had had it I called again and was told to call delivery service and have the fridge exchanged. I had to wait until the morning. I called delivery service and was told I could not get a new fridge delivered for three days. I raised hell and got a next day delivery. Next day new fridge arrived at 3 p.m. The delivery guys took off the door brought it in and took the old one. I asked the delivery guy if taking the doors off may have had something to do with the problem; he said no way. So I hooked up the water line, peeled off the tape and plugged it in.

Four hours later there was nothing but fan blowing warm air. I called the tech and the same transfer three times until I finally got tech, who said I must wait 24 hours and do not open doors. I tied a string on the handles so nobody would open this thing up. Twenty-four hours later, I untied the doors, expected to find a fridge waiting to cool my food and guess what yep, warmer than outside. I called tech service again told I should check the outlet voltage which I did and it was perfect. I even ran a heavy duty extension cord to an air condition outlet in the living room and no difference. Tech said I needed to schedule a repair man and was told that 10/24 was the first available date. I explained to tech on phone that it is over a week away she said there was nothing she could do. She then said if you have medication in the fridge it will be considered an emergency. I said I do have medication in the fridge and she made the appointment for three days out.

As I write this my wife is on the phone getting nowhere with Sears. I will not be waiting for a tech, I will be getting this back to Sears and purchasing a reliable fridge from somewhere else. I'm done with Sears if I could I would drive this fridge to the CEO doorstep and leave it there. I have been a lifelong Sears customer but no more.

I hate my Sears Kenmore Elite Washer and Dryer.

The washer constantly goes off balance - even with small loads of two pairs of jeans and a polo shirt. I spread the clothes out at the beginning of a wash. On average, I have to stop the washer 2-3 times per load as it throws an error code because it is off balance. It finally broke down and decided to call Sears to schedule an appointment to have it looked at and repair it. The dryer also will not stop even if the clothes are brittle dry as it can only be set at 40 minutes. The representative asked if I also wanted that looked at. Obviously, I said, "Yes."

The appointment I maid was to be this Monday at 1pm - 5pm. I checked my email and one is at 8am - 12pm and the other is 1pm - 5pm. I am not sitting around all day waiting on Sears! I called to have both fixed between 1pm - 5pm. The representative said they cannot move the one to the afternoon. I asked for a supervisor but never got one even after calling back and waiting for more than 10 minutes listening to music.

Boy wish I was strong enough to haul these back to Sears and leave them at their store. I only selected 1 star because there was no lesser option.

The lights in the refrigerator compartment would not shut off and it is starting to overheat and smell like burning plastic or wires. I placed a call to Sears for service and was told initially that the issue would not be covered. I explained to the representative that this could have been a serious problem resulting in property loss or death if a fire resulted. I told them that I had noticed many other complaints posted on the Internet referring to the same issue.

I asked to be transferred to the recall department and spoke with a lady, who explained to me, after placing my call on a brief hold, that there was, in fact, a recall (Model: SF-46-515-R5). The telephone number I had called was 1-800-469-4663. I was told that it was a recall from LG. Apparently, they had made the refrigerator for Sears Kenmore Brand. The parts are on back order and when they are shipped, I will be notified and the service will be done free of charge.

My Kenmore refrigerator freezes food and insulin even when its thermostat is set as 40 degrees. I have had several repair calls and appointments on this since it was bought in 2009 and this issue is still not resolved. The Customer Service department has told me that my warranty is invalid (which it is not). The customer service today went as far as hanging up on my husband while he was complaining about our refrigerator problem, freezing his insulin.

I purchased a Kenmore Elite French Door refrigerator for $2,500 and I will never buy another appliance from Sears. I have had nothing but very, very, very poor customer service! The brand new fridge was delivered and it did not work. The technician came the next day but he couldn't fix it and had to order a part. I demanded a new fridge. They said that it would not be a problem but I couldn't get it until next week. Everything went downhill from there. They definitely were not concerned with customer care. The new fridge was scheduled to be delivered. I got a call that morning saying that it was damaged while it being put on the truck, yet another delay. I was very aggravated and inconvenient; yet nobody seemed to care. They passed along the blame from one person to another.

My husband finally had to call the headquarters to get any help. Whenever I called the 800 number, I was calling overseas to try to communicate with someone whom I could not understand and who did not speak fluent English! Imagine that? There are millions of Americans without jobs and I had to call overseas! I am so done with Sears. I will never buy from them again, nor recommend them. If it weren't for the simple fact that I am tired of dealing with this, I would pursue it further. But I am done wasting my time!

Five years ago, I purchased a Kenmore Elite refrigerator model # 25344393407 and now I have discovered cracks in the lining of both the freezer and refrigerator compartments.

I contacted Sears and was told that they know of the cracking problem but there was no recall issued. The fix for this is patching the cracks with epoxy. I understand that the cracks continue to appear, this being an ongoing problem. Checking online, many have the same problem. One technician had the nerve to say that it was due to humidity in my home, I live in NY! How dare they try to blame the customer for this defect!

SUBJECT: We, the consumers, have a right to educate ourselves about misleading claims that companies make. This is one reason why our experience is being told to warn other consumers that work hard for their money. It's our opinion that Sears made claims to us that were untrue and will not be honored.

My husband and I are very disappointed in Sears' lack of customer service. Sears sold us a Kenmore last year's model at a discounted price, untouched or removed from the carton. We were told that it was guaranteed to work just as well as the newest versions of refrigerators. We complained that our frozen food was being thawed out and then refrozen. We were very upset that we had to keep throwing food away because of this. We didn't want to take the chance of becoming sick. We were told on the first two repair visits that they could not find anything wrong with our refrigerator. We were just told to keep the food away from the proximity of the mechanisms on the top and bottom of the refrigerator and the repairmen turned up the cooling level setting on the refrigerator. It didn't solve the problem.

From the third visit from a repairmen, we found out (via a phone call he made) that our refrigerator model had a history of a faulty freezer mechanism. It would get stuck in the defrost mode too long and then the mechanism would freeze everything again afterwards. With this history of a freezer problem, they should have taken it off their sales floor when they found out about it. By this time, it was now seven months into our warranty, which meant that we had seven months of wasted food that we had to toss out. It was very inconvenient and bad to the wallet, to say the least.

We wrote a letter to the W. Bruce **, CEO of Sears, Roebuck & Co. at 3333 Beverly Road, Hoffman Estates, IL 60179. We thought it would be fair that Sears honored our monetary loss by reimbursing us for all the food we threw away to avoid food poisoning or getting sick from it. We also thought it was unfair that we had to wait hours (one time we had to wait six hours past the repairman's estimated time of arrival) for the repairman to arrive. Again, it was very inconvenient and a lot of wasted time, taking time from other things, like our jobs.

Sears had not even offered to lend us a working compact freezer to use while we waited for the new part. As I previously said, they knew that the model had a history of a bad freezer mechanism and they still had it on the sales floor. A representative that worked under Sears CEO W. Bruce **'s response was to offer us a one-time offer of a $150.00 gift card to Sears to cover the wasted food. We spent a lot more money than that on food that we had to throw away, but it was better than nothing at all.

A week or two later, a repairman came with a new part to replace the malfunctioning one. But after using the refrigerator and adjusting the mechanism to different levels of cooling settings, the refrigerator still continued to give us problems. The ice cream, frozen waffles etc. in the freezer would be deformed in the freezer area from not being frozen enough. At the same time, the bottles of water in the lower refrigerator area would be frozen, along with rice, strawberries, and various other food items in the lower fridge. We would have to take the bottled water and let it sit for hours in order to drink it.

So, we once again, called for service. On September 10th, the repairmen came out again and said that nothing was wrong with our refrigerator (deja vu) and told us to keep the food away from the mechanisms, to leave space around them. This is what we were told to do before they discovered the faulty history of the refrigerator.

In the meantime, Sears Warranty Service kept calling us to give us the opportunity to extend our warranty. I told them that I was not happy with the service warranty we had now and that we would probably never buy a large appliance again from Sears. They then said that after four service calls within a year, we could opt for a different refrigerator from Sears if we were not satisfied. Sears warranty unit didn't even know why we were unhappy and threw in this claim to make the warranty sound so good. One of the repairmen also told us this, too.

On the last day of our one year warranty, Sears Warranty Service called for the sixth time, and reiterated the same claims of satisfaction to customers. This was upsetting, since it didn't seem to be true. So, I put in a call to the Sears blue crew home repair, spoke to a real person, and also left a message that we wanted a new refrigerator because ours was still not working properly. I also called Sears in South Center Mall, Tukwila, WA and left a message with an apparel manager who was filling in for the large appliance manager.

The next day, my husband and I went to talk to the large appliance manager, David **. He had not read the email from the apparel manager yet. I told him that I had requested a new refrigerator on the last day of our warranty with both his department at South Center, Tukwila and with customer service repair people. Mr. ** seemed sincerely interested in helping us with our problem and said that he understood. He was very polite and professional and we felt like we were finally talking to someone who believed our problems with the refrigerator. He said that he also had trouble with a refrigerator he purchased from Home Depot, and that it wasn't just Sears appliances. It did, however, make me wonder why he had purchased a refrigerator at Home Depot when he was the manager of large appliances at Sears!

Note: There is a guy who works here that had bought a refrigerator at Home Depot with the same exact problem we had, and they actually replaced his refrigerator with three different ones in four months until he was satisfied. I do not know what the outcome for Mr. ** when he had the dysfunctional refrigerator from Home Depot.

Mr. ** sent an email to his supervisor and said that we should be contacted by him within a couple of days. He said that there probably wouldn't be a problem in replacing our refrigerator. But Mr. **'s supervisor never called (no one did, including the Sears blue crew home repair).

On September 18th, 2011, my husband went back to see Mr. ** in person at Sears. His response was that his supervisor had not responded to his email, but that he had been informed that we had to have four service calls plus four parts replaced before a refrigerator would be replaced. Mr. ** said that this policy was new to him and he had not been made aware of this new change. He told my husband to send in the original receipt of the refrigerator.

As of today, September 22nd, 2011, we still haven't heard from the Sears blue crew or Mr. **'s supervisor. Is it Sears' new policy to prolong or ignore the customers until they give up hope? My opinion is that it seems to be their policy to be very persistent when your warranty is coming to an end so they can get more money from you, but not to be persistent when you need something.

Although I had already told Sears that I wasn't going to buy the extended warranty, they kept calling us, after I had told them, no thanks. The very next day, after my husband spoke to Mr. ** for the second time, Sears called us again to extend our warranty. Although I had no intention of extending our warranty, I asked them about customer satisfaction and getting a replacement for the refrigerator. They said that the policy was four service calls and that we did not have to have four parts replaced to get another refrigerator. They, of course, was not aware of our situation. Different responses for different circumstances.

SUMMARY: We, the consumers, have a right to educate ourselves about misleading claims that companies make, either in writing or verbally. If it's a verbal promise, a good company would honor it. This is our experience and we wanted to share it with those who might have the same problem with Sears. I am sure that there are a lot of satisfied customers buying large appliances from Sears, but our experience has left us very disappointed. We were told for seven months that nothing was wrong with our refrigerator until the history of the bad freezer model was revealed before we were taken seriously. Now, it is happening again and we feel like they don't believe or care.

Good luck with your experience with Sears!

I own Kenmore Elite three door refrigerator. The light would not shut off inside. And the melted plastic in above the light housing bulb exploded because it was so hot. I called customer service. I was told that even though there are many complaints for the same problem, I had to pay for repairs. I unplugged the light and have to live with this until I can afford another refrigerator.

We purchased a Kenmore refrigerator several weeks ago, and the ice coming out of the ice maker had a horrible chemical taste. A Sears repairman came out to check it (it took weeks for him to come), but he could not find anything wrong. He sent us a new ice maker, which we installed ourselves, but this did not solve the problem. The ice still tasted awful, like gasoline. I called Sears again, and they sent a different person out. He did not know what was wrong, either. He took the water filter out and told us to see if that made a difference after a few days. Yes, that did solve the problem; the ice now tastes normal.

Apparently, poison chemicals were leaking out of the water filter into the ice maker's water line. The reason why we purchased this $1,000.00 fridge to start with was because it had filtered interior water and ice maker. Now it has no filter in it, so consequently, we do not have the filtered water that we paid for. To top it off, Sears refuses to replace the defective water filter. I will never deal with Sears again!

Two years ago, I bought a Sears Kenmore Side-by-Side Refrigerator, Model 106.58144.801. When it was under warranty, the repairman had to come out 4 times to fix the ice-maker! The technician told me Sears will only come out so many times when it is under warranty, and then, they won't honor the warranty any more. Now, after only two years it stopped making ice totally and I had to replace the whole ice-maker. It should last more than two years! Poor engineering to say the least. Sears needs to apply pressure to Whirlpool to correct the problem with their products, or refuse to do business with them. As it stands, Sears benefits from the shoddy workmanship by selling parts, but in the long run people will stop buying the products at Sears as they will have lost faith in them. I replaced the ice-maker from a local vendor -- not Sears! I will not buy major appliances from Sears any more.

On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost.

We placed a call to 1-800-4MY-HOME and were informed that our protection agreement expired on 30 June 2011 (not quite two months prior). We were told at that time that a technician could not even come to look at the refrigerator until 09 September 2011. When asked if there was any way someone could come and, at least, look at it before then to determine what was wrong, we were told no. On 22 August 2011, I called 1-800-4MY-HOME again to try to discuss any possible options since we buy all of our appliances from Sears. Meanwhile, I had to have another company come out to look at the unit for $89.00 to, at least, find out what was wrong. They came on on 24 August 2011 and determined that the mother board fuse was blown and a whole new mother board must be installed.

On 22 August 2011, I spoke with Ella after calling the 1-800 number. Ella was helpful. She informed me that we could purchase a one year extension for our appliance for $163.98. I asked if we could possibly have a courtesy extension to help move the service request along and perhaps avoid the $89.00 fee for someone else to come and look at the refrigerator, she advised no. Once we paid the one year extension of $163.98, we could schedule an "emergency" service call where someone would come out within five days. I asked why we were not notified that our warranty was going to expire, and was told that no notification was being sent out. Only as a courtesy, we were given the option of extending for the $163.98. I then asked if we could schedule the emergency service first and then my fiance would just call back to give our credit card information. She said no and that we must call back and pay the extension first before we could schedule.

My fiance called back that same day and was given an extremely hard time. At first, they told him that the amount to pay was $251.00. He said that I had just called an hour or so ago and was told $163.98. He was told again that it was $251.00. He called me to ask who I spoke with and I advised him that it was Ella. Finally, after being transferred three times, the amount of $163.98 was found to be the amount to pay. Then, when tried to activate the "Emergency Service call," they told him that no one could come out until 07 September. He said that there should be a note saying that we are requesting an emergency service because we had been without the refrigerator since 21 August 11. Reluctantly, a call was scheduled for 29 August 2011 between 1 - 4. We asked that a note be put on the account stating that this could not be cancelled.

On 29 August 2011, after taking the afternoon off from work, we received a call at 3:30 saying that the technician had called out sick and they had to cancel the appointment. (Why wait until 3:30?) Then, we asked, "Does it say that this appointment cannot be cancelled?" The reply was, "Yes, but there was no technician available to come." They could reschedule for 30 August 2011 between 1 - 4 again. We were not happy but we agreed. I also called to inquire about the food we lost and was told to give the list to the technician. He would have to call the food loss department and verify a few things.

On 30 August 2011, at about 3:45, we received the call that the technician was running much too late to get there, asking if could they reschedule. My fiance had been home since 1:00 p.m. After he informed me of this, I called the escalated customer solutions phone number and was treated with no respect stating that we were given the option of cancelling. This was done if your customers had to go back to work or had other plans. I said that the technician wanted to cancel the appointment again. It was already too late to return to work and we had taken two half days already. This was unacceptable. I advised that I didn't care how late they were going to be. I would be there and I wanted a technician to arrive, prepared to fix my refrigerator. The lady on the phone reluctantly checked with "scheduling" and I was told that someone would be there that day. She could not give me a time, though.

I left work and headed home. Half way home, my fiance called to say that the technician arrived at 4:20 and was there for 9 minutes. The technician determined that the mother board was blown, had to order a part, and no one could come back until 14 September to install it (This was Karl from the Blue team). Karl then proceeded to tell my fiance that if he was handy with a screwdriver (since the part was being mailed to our home), my fiance could open up the back of the refrigerator and install the part himself. Wouldn't this void my warranty that I just purchased? He then said that the part would arrive Thursday to our home. My fiance stated that he was not going to install it himself and when he said that he had the food list to give to the technician to call the food loss department, Karl said that he couldn't take that list. It wouldn't be covered anyway, and there was nothing he could do. We would have to wait until the unit was repaired to even attempt to call it in. My fiance was at a loss of words. Karl left after being there for a total of 9 minutes.

My fiance called me as I was still on my way home so I attempted to call Sears again and tried to explain that I was extremely dissatisfied with the events that took place. I was told to hold and the line got disconnected. (It was 4:45 when I called). When I called back, I was told that the offices were closed until 8:00 a.m. the next morning. Needless to say, I was not very happy. When I arrived home, I was shocked to find in the mail a "renew your warranty" letter. The worst part? It said that I had until 03 October 2011 to renew. The cost? $130.00, which was $35.00 cheaper than what we had paid. I am finding all of this to be a huge game being played by Sears. The notice led me to believe that I was covered until 03 October, and to renew, all I had to do was reply and pay $130.00. But I had been disconnected earlier.

At 8:00 a.m. on 31 August 2011, I was calling the escalated number once again. The person who answered, after asking for my phone number, did not even let me talk. She said, "I see here that there is an emergency part ordered for you and it will be delivered tomorrow." I asked about the 14 September 2011 installation and why was I disconnected last night. She said, "Hold on. No, we can have someone there Saturday. I don't know what 14 September you are talking about." I tried to explain what had happened but she said, "I can read it all right here, no need. Is Saturday okay for you? Between 9 - 11?" I said yes, but..." She interrupted me and promptly said, "Have a nice day, thank you for calling Sears," and hung up. I have never been so insulted by this entire process. At this point, if the technician does not arrive on Saturday, I would like my refrigerator replaced with a three year warranty.

As a bright note, I called the food loss department myself on 1 September 2011. I spoke with Ashley, who was, I must say, amazing. I told her the whole story and asked if the department would be open on Saturday so the technician could call-in the food loss as I was instructed. She said, "No, but I can see what a problem you have been having." She proceeded to process the food loss claim without any problems. She was absolutely amazing, nice and helpful. If my whole experience was like this, I would not have been so angry.

On Friday, 02 September 2011, we received a call confirming our appointment for Saturday 03 September between 8 - 12. So, by 12:05, when no one had arrived, called or anything, I called the escalated number that I had been calling all week. They informed me that my account was locked and it had been referred to corporate with a case manager. They could not help me other than to pass my number along and have someone call me back within two hours. I expressed my extreme displeasure and the representative informed me that she understood and would have the corporate case manager call me.

I decided to call the number that had confirmed our appointment just to ask why no one had appeared at our house. After holding for 17 minutes, the representative informed me that my appointment was cancelled. I said, "What? Who cancelled it? You confirmed it yesterday." She said, "Well that is an automated call. I said that I didn't care if it was automated or not. It was confirmed, and this is an emergency call that has been an emergency for a long time. I asked to speak to the person who decided to cancel this without letting us know and after holding for a considerable amount of time, my call was disconnected.

I called the escalated number and after holding for 15 minutes, I was informed again that my account was locked and referred to corporate. The representative assured me that she would take my number to her manager (who would get in touch with the case manager) and someone would call me back shortly. I had been at home waiting since 8:00 a.m. and it was now 2 p.m.

Then, I received a call from case manager Edwin's assistant**. She stated that she reviewed my case and that she understood my frustration. Edwin would contact me today. I explained that I would have never known the appointment had been cancelled had I not called them several times. I informed her that I was completely aggravated and that I could no longer afford to take any time from work. It has been 17 days without a refrigerator, I have been hung up on, given more excuses that I can count and lost time from work. I wanted either someone to come on my time to install the part or I wanted the refrigerator picked up and have my money refunded. At this point, I don't want anything from Sears in my home since it's nearly impossible to get it fixed or get any help on an emergency situation. I've had to eat out for three weeks, which I cannot afford. I can't go another day without a refrigerator.

As I am typing this email, I received a call from a technician that he was at our home to install a part. I am flabbergasted. I informed him that someone was supposed to be there on Saturday but no one showed up. There was no one home today. He said, "So, you are telling me that I can't install this?" I said, "That is what I am telling you. No one showed up on Saturday and we found out that it was cancelled after six hours of waiting. He said, "I just install parts. I don't know anything else." I said, "Well, there is no one home. No one knew you were coming. I know that it's not your fault but this has been escalated to corporate. No one can get there because we had no idea you were coming."

At 9:45, Rowland in routing just called me apologizing. He informed me that someone cancelled the appointment for Saturday, set it up for today without letting anyone know and that should not have happened. He doesn't understand why but he realizes that this was the wrong thing to do. He said that he can have someone come first appointment on Wednesday, 07 September 2011. Meanwhile, I still have no phone call from the case manager or corporate offices. This is completely unacceptable!

Today, 07 September 2011, I just got off the phone with 1-800-469-4663 since Rowland informed me that we would be first on the appointment. But now, they informed me that I am on the schedule for tomorrow between 8 - 12. How much longer is this going to go on? I still have not received satisfaction/ resolution from the case manager. I still do not have a working refrigerator (this is Day 19) and again, we are being pushed off until another day. I feel like this is being treated as a joke. This is still completely unacceptable. I am tired of hearing "we are sorry," this is beyond being sorry.

Kenmore refrigerator 2007 (manufactured by LG) malfunctioned when the inside lights did not go off upon closing the doors. Heat buildup caused the control panel encasement to explode off its binding and heat from the bulbs scorched the light bulb receptacle and melted the butter inside the butter enclosure, and sent it down the whole side of the door. A dog can container was actually hot to the touch from this and the unit had to be unplugged because the bulbs (from the heat) melded to the unit. A fire would definitely have ignited had I not opened the door when I did.

In July, our Kenmore refrigerator broke. The part to fix the refrigerator was on back order and no one knew when it would be available. I called Sears customer service and their representative said we were eligible to purchase a compact refrigerator, since we had a protection plan. She said we would be reimbursed for up to $400 and we would be allowed to keep the refrigerator. I thought this was very generous and made her repeat the dollar amount just to be sure. She said, "Yes ma'am. We will reimburse you up to $400."

We purchased the compact refrigerator on June 26 and sent in the receipt for the reimbursement. I was dismayed to find out that we had been misled. On July 6, I spoke with a manager at Sears Service Contract Solutions. She was mystified as to why we were told we would be reimbursed up to $400. She said our plan only covers us for up to $100 for a rental reimbursement. Since we had been misinformed, she authorized a reimbursement of $250.

We accepted the $250 reimbursement, though we were still very disappointed by this outcome. The total amount of the purchase was $344.80 (sales check #: 023983267063), nearly $100 more than the reimbursement amount. Had we been given the correct information in the first place, we would have been happy to rent a compact refrigerator. However, since we had purchased the refrigerator, we would have to pay a restocking fee to return it. Also, we would have to arrange for some way to transport the refrigerator back to Sears. Since my husband had just come home from the hospital, this was logistically infeasible.

On July 26, nearly three weeks later, we had yet to receive the reimbursement check or any written notice that our claim was going to be processed. I spoke with Lauren at Sears Service Contract Solutions. She assured me the check was in the mail and I should wait a few more weeks.

On August 22, I called again and spoke with Pat, and later that week, Larry. It took a few days, but Pat and Larry were eventually able to get ahold of the audit department. They informed me that the reimbursement check was processed on August 26. I was hopeful that the wait would be over.

It is now September 5, nearly three months after we were first promised a partial reimbursement. We have received no check.

I have written to Sears corporate. I hope that Sears will honor their original promise of a reimbursement up to $400. If not, I regret that we can no longer shop there. I encourage others to boycott Sears as well.

Less than two years ago, I purchased a Kenmore refrigerator from Sears. The circuit board went out on Friday August 26th and the company scheduled someone to come out five days later, Tuesday August 30th. The service man informed me that the part would need to be ordered and that someone would come out on Friday September 2nd. Friday came and I was told by Sears that the serviceman was delayed with another customer's needs and that I would have to wait until the following Thursday, September 8th. I can't believe Sears treats their customers this way. I am ready to share my disappointment with the public, cancel my card, and no longer buy their products.

We paid $2,500 for a new Kenmore Elite refrigerator in June 2007. When it was delivered, the ice maker did not work, so a repair person from Sears was sent to fix it, despite our request for a working, new fridge. Shortly thereafter, the water dispenser broke, again, Sears came to repair, not replace. When we asked for a new one, we were told it had to break four times in 12 months to apply the lemon law. It only broke three times, so we were out of luck! Since that time, we have had it break down once a year, ice dispenser, motor/fan, loud screaming noise, and each time, spent about $300. Today, it suddenly began humming like there's a tractor trailer coming through my kitchen, but then the sales people tell us "well, we shouldn't expect it to work well after one year and should have bought the extended warranty." How can we allow a company to operate this way in this country, it is flat out fraud. Do not buy anything from Sears, especially appliances. I won't even begin to tell you how they purposely withheld the advertised rebates from us for over a year, it took 4 separate personal visits to the K of P store to finally get the money! Never, ever again will we even walk through a Sears!

RE: Corrosion of Kenmore Refrigerator

Dear Mr. D'Ambrosio

We purchased a Kenmore Brand Refrigerator in September of 2004 (Model No. 253.56514400), paid by Sears MasterCard for regular home use. It has been located in the kitchen since delivery. Over a year, it has started to show rust under the water and ice dispenser and it is progressively getting worse.

As you will check your records, we previously owned a GE refrigerator, also purchased from Sears, and it never had a similar problem. In fact, we have 3 refrigerators in my medical office for years of commercial use with not a single spot of rust. Our friends and family have never seen a problem like this before! I have taken several pictures of this and can email them to you, if required. Obviously, it is a manufacturing defect that Sears, owner of Kenmore Name, needs to replace.

FYI: I called 1 800 469 4663 on 7/13/11. The call was answered by Ernest who tried to sell me a warranty for $ 269.63 to take care of the problem. On my demand, supervisor Javier came on line and then put me on hold for 25 minutes and the line was disconnected! When I called back, Tammy answered the phone and gave the address to write this complaint. She tried to explain to me that Sears does not make refrigerators. My argument is that this refrigerator bears the name "Kenmore", and hence, I hold Sears accountable for the defect. (I believe this refrigerator is manufactured by Frigidaire as the doctor's lounge in my hospital has a similar one. It is older and has no rust on it!)

Even though the original warranty may be for a shorter time and I did not buy any extended warranty as supported by Mr. Clark Howard and Consumer Reports, this obviously is a manufacturing defect.

Expecting a prompt and favorable response,

Kamlesh

I bought a brand new Kenmore 795 silver front, freezer top/fridge bottom unit in June, fully warrantied. It went out today (quit cooling) and they not only don't seem concerned about such a quick malfunction, they say they don't work on Sundays, are booked on Monday, and can't get out until Tuesday. It's very frustrating to lose a week's worth of groceries when the warranty proclaims "Call anytime, day or night." This is something to consider before buying from Sears or Kenmore.

We purchased a new Kenmore refrigerator on 8/14/11 to be delivered on Friday, 8/19/11. It was delivered as scheduled but did not work. Over the course of the weekend, we tried to schedule a technician to come fix the fridge but without success. Through many different calls, we went from being scheduled on Monday to Thursday, then Sept 12th (24 days without a working unit) then back to Monday again.

As of the last phone call, I was expecting a service technician first thing Monday morning. No tech showed up. I called customer service again and was told that we weren't scheduled until the 12th of Sept. We then decided to have the item returned and our money refunded. Although we lost our initial delivery fee, I am glad we are getting most of our money back and will be finished dealing with Sears. My faith and trust in this company is completely gone.

We purchased a Kenmore side-by-side refrigerator with the ice maker and water dispenser in the door and freezer on bottom in 2006. Within less than a year, we had to have the ice maker fixed. A year after that, we had the same problem--we had to pay for it then.

After spending $2200+ for the refrigerator, you should not have to buy an extended warranty. The water filter for the refrigerator costs $50 and I was told the ice maker won't work unless it's been replaced. Now the whole thing may have burned up had my husband not been home. The light had not been turning off after the door closed (we had never changed the original bulbs), which caused the plastic around the lights to melt an bubbled the plastic on the refrigerator above it.

I had the same issue as the other complainants. I bought a Kenmore refrigerator in 2008. Four weeks ago, the compressor went out. It took two weeks to get someone from Sears to come out and evaluate the fridge. After this, it took 10 additional days for someone to come out and repair it.

My family had to live out of coolers in the backyard for nearly a month. We paid nearly $200 dollars in bags of ice. The refrigerator was finally fixed (for the time being).

I bought a Kenmore because my parents have always bought this brand. Sears has always been a trusted name as I grew up. It is unfortunate that the appliance has become so unreliable and customer service has been forgotten. I will never buy a Sears appliance again.

I bought a narrow depth Kenmore Elite refrigerator in 2004. It was a $2200 fridge because of its size. I removed all of the shelves to clean it last night. It has little cracks all over the back, inside wall! Why would this happen? Is there a recall?

I purchased a brand new Kenmore refrigerator/freezer (model 795-69976-902), in April 2010. The freezer over freezes and the fridge is hot. I have had to throw away three refrigerators full of food since then. The first repair was done in August 2010 when the technician put in a new computer panel in the freezer. They had to come back again in September 23, 2010 for the same problem. This time they ordered a computer panel for the refrigerator. They came back again on October 10, 2010 to put on the part. That is a lot of time without a working fridge. Now it is August of 2011, and the same problem. The fridge is 55 degrees; all the food goes in the trashn, and the freezer is freezer burned. I replaced a 20 year old unit that I had no problems with! Today I have yet another service call for the same problem. I want a new refrigerator so that I can be more assured that it will actually work! I know I have a lemon, so I want a new one!

I purchased this refrigerator right after Christmas last year when our refrigerator died. First thing I didn't like was that I had to wait nearly a week for delivery. I wasn't really happy with the layout of it after delivery, but figured I could live with it. Then as soon as the weather started warming up, we noticed the freezer foods had a "wet" feel and ice was sticking together. Upon examination, my son discovered when the cold section door was closed, the freezer door popped open! Most of the time it would close on its own but occasionally it didn't. I was glad I had paid for a Master Service Agreement with the purchase!

I called the repair service. The technician came out and made a big deal of leveling the fridge, etc. leaving without a fix for the freezer door. I stewed for a while then called repair service again, relating what had happened on the first visit. This technician decided he would tell me how "You can fix that problem yourself". Hello! Not when I paid over $400 for someone else to fix it!

Knowing this fridge was made by LG and sold by Sears with their Kenmore name on it, I contacted LG. Meanwhile I had gone to KMart, where they sell Sears products, and tested all the Kenmore refrigerator doors. This model is the only one the freezer door "popped" open on when closing the cold section! The person, who answered my email detailing the problem, put me in touch with a Sears CEO who sent Sears' "Blue Ribbon Team" out to look at the fridge.

The technician at that time stated there was no fix for it unless LG made a stronger magnet for the freezer door, which they didn't. And though he declared, when he spoke with Sears' advocate on the phone, that the fridge was working as it should, he would also recommend 100% customer satisfaction if it were up to him. When I finally got a call back from the Sears CEO, she claimed she could not exchange the fridge because the technician stated "the fridge is working as it should".

So I am stuck with a fridge that has manufacturer defects that the manufacturer and the seller are both aware of! Even I can look at the refrigerator and see that the space between the bottom of the freezer door and the top of the cold section door is larger on the left side than the right side. Whether this has anything to do with the problem, I have no clue. But I doubt it. I'm just saying I can see it. I have copies of all email communication between myself and LG, and myself and Sears for what it's worth.

I purchased a Kenmore Elite side by side refrigerator in December 2007 for over $1100 as well as other Kenmore appliances based on reputation and reliability reports. Just yesterday--about 3 1/2 years later--the temperature control went out. The technician said the main control board had gone out and required replacement: total parts & labor comes to $450, just less than half of the original cost. The refrigerator is no longer under warranty but it seems to me that a company such as Sears that "claims" to back up their products (e.g., Kenmore) would at least admit that this is a little unusual for a high end product. I complained that this is unacceptable to have such a major problem so soon.

I requested that they adjust the cost of repair downward to something more reasonable but I got the normal scripted response that since it is not under warranty there's nothing they can do. At this point I will have to assume that if I ever purchase another Kenmore product (which I won't) then I will have to factor in the additional cost of an extended warranty at hundreds of dollars above and beyond the selling price of the product.

I have a $1500 Kenmore refrigerator that I have had problems with since day 1. It will only produce 90 ice cubes per 24 hour period!!!!!!!! There are five of us living in Phoenix, Arizona and it is currently 109 degrees outside! You have got to be kidding with us only being allowed to have 18 ice cubes apiece per day!!!!!!!!!!!!!!!!!

I can easily drink 10 ice cubes per hour when I am working outside!! One excuse I got was: "Energystar" related. My 15+ year old refrigerator had an ice bucket at least 2.5 times bigger and was still often empty, but at least it produced a reasonable amount of ice.

My Kenmore side-by-side with ice/water dispenser refrigerator went out on me 6/25/11. It completely stopped working a week ago so I called Sears extended service at about 2 pm. They said they have no emergency/weekend repair and gave me a date of one week away on 7/2/11. This date (Saturday) came and went and service technician never showed and no one called. When I called again, they gave me a date two weeks away, which was 7/12/11 (now a total of three weeks).

Sears and their extended warranty needs to be investigated. This is not the way service plans should work, especially when food is involved.

I purchased a Kenmore fridge four years ago, from Sears. On June 17, 2011, we smelled something electrical burning. After checking all outlets, my husband open the fridge only to find that something exploded at the back of the freezer (maybe the coolant). We contacted Sears, only to find out that the warranty has expired. When I spoke with Omar on the phone, he told me if I purchased the warranty for $274.37.

I can get someone in two hours to look at the fridge. When I called back the number, about three hours later, I was then told by another person I will not have someone at my house until Friday, June 24. We could not stay that long without a fridge so I asked that my money be replaced in my account to date. Came Saturday, June 25, it is not in my account. Warranty was purchased on June 17. I needed to speak with someone from the manufacturer but all my calls are going back to Sears.

All my foods I had to throw out because of the fumes that was coming from that fridge. I had no fridge for that weekend. Had visitors at my house and had to eat out for those days. The fridge turned brown on the inside. Had to put it out and purchase another one.

I purchased one of the top of the line Kenmore refrigerators, paid over $1000.00 in Feb. 2010. A few months later, I noticed it wasn't cooling like it should be, so I called and had service come out and check it. He couldn't find anything wrong. I later noticed water was leaking into the freezer from the vent in the back, and freezing. I had repair come again. He couldn't figure out why it was leaking, so he decided to replace the "motherboard", it was ordered and installed. The repairman told me I shouldn't have anymore problems since the motherboard was replaced. The same thing happened again, it's not cooling properly, and there is water leaking into freezer again.

They have been to my home either 3 or 4 times, I called service, and was told since I'm out of warranty and didn't purchase the "master warranty plan", I would be responsible for service call, any service, parts, etc. they would have to do. I told them this has been an ongoing situation with this refrigerator, and it all started right after I bought it. Every service call is documented on my account, stating what the problems have been I was told there would be nothing they could do. I was told if the service man comes back again and says he can't fix it, they "might" be able to give me a 10% discount on another refrigerator. This is unacceptable.

The appliance has never been right, and still isn't. They told me if I had purchased the "master plan", they could have replaced it. This should have fallen under the warranty that came with the refrigerator, and I should have been offered replacement by the 3rd service call. I have always bought Sears appliances. For 30 years, I have all Sears appliances in my home. This is the first time anything like this has happened and they refuse to make it right. Thank you for your help.

In 2009, I purchased a Kenmore side by side refrigerator, with the extended warranty. In August 2010, I heard noises coming from the freezer area. Soon, it quit working. I was sent a tech, and he ordered a fan for the freezer, which took 2 weeks to receive, and have replaced. About 3 weeks after this repair, it happened again. He had to order the same part, and thought too much water was going in fan then freezing. He then put a hose in, which directed the water away from the fan. This part broke again in February. This time, he replaced the fan and put a larger hose on it. This seems to have held up so far. 2 months ago, the freezer quit making ice. This required a tech to order another part, and wait 2 weeks to replace it.

The tech set up the appointment day. I had phone calls reminding me he would be coming before noon. When 1:00 had passed, I called Sears to get an update. The person on the phone said he had just talked to the tech. and he would be here in an hour. At 3, when no one showed, I assumed they wouldn't be coming, but I called again. I have call waiting, when I was on the phone with Sears, telling me I hadn't made an appointment, Sears was on my other line, leaving a message stating they wouldn't be there that afternoon, because of the back load. The tech showed up a week later, I mentioned this to him.

He told me his truck had broke down, that it was in the shop that whole day. There was no way he or anyone could have made it to my home. This tells me Sears not only won't honor their warranties, but they have staff that lie to you. I trust what the tech has said, he has been up front the whole time dealing with him. Sears contract also states the lemon law is an appliance that breaks down 4 times in one year. That last time made it the 4th time. I talked to them about replacing the appliance. There was no way they were going to do that. The only way I can get this replaced is for the refrigerator to break before.

Our Kenmore Elite Trio Refrigerator, model number 59676593600 (Amana), is stuck in defrost mode for the third time. Sears replaced touchpad twice, defrost sensor, therm sensor once. Waiting the two weeks until they come (perhaps without part!) and the fridge is starting to stink, door heaters are hot. I tried unplugging. Are there touchpad codes to kick it out of defrost? Any diagnostic codes so as to not be at the BlueGuy's mercy and actually know what has failed?

I purchased a Kenmore fridge in 2010, and immediately, I discovered it did not cool evenly and was way too cold. I tried adjusting the thermostats and calling for support. They of course told me of all the things I am doing wrong by adjusting the dials. Not sure why they are there if I can't adjust them. Ice cream is so hard, it must be left out for 15 minutes before a heavy duty scoop will even touch it. Items in the fridge keep getting froze but not every day. Eggs, gallon milk jugs, gallon KoolAid jars, juice, and soda cans in the fridge section from levels top to bottom get froze solid.

Again, I called the tech, and after very intense arguments, they agreed to send a tech. Again, I am told nothing was wrong (dials at zero and that day the fridge was not frozen). After several calls, they sent a service man. He claimed I must leave the dials set to the factory position of 0. Again, not sure why they are there if not to adjust the temperature.

Finally, I purchased a fridge thermometer. The freezer was running about -15F with the dial set at the 0 mark. I tried to adjust, and the dial made no difference. Just different temperatures on any given time or day. Ranges from -17 to -6 degrees F without changing anything. The fridge runs from 25 degrees F to 35 degrees F from any given day or hour. I will of course never purchase another Kenmore fridge and never call service as they will not do anything to help.

The ice maker in my Kenmore refrigerator continued to fill non-stop over a several hour period. Only shutting off main water supply stopped the flow from the ice maker. Technician for insurance company diagnosed that the ice maker was defective and nothing was found defective with water supply tubing to or from the refrigerator. I shut off ice maker, problem now is that the freezer continues to ice over. Refrigerator works fine, but even after thawing out freezer, it continues to ice over. What is the on-going problem? I want to keep the ref otherwise.

I have a Kenmore Refrigerator Trio from Sears in June 2008. Model # 795.77304600. This model is a lemon with many complaints found on this website. If yours is one that fails with the ER FF code, you're going to have to replace it sooner rather than later. Having it fixed probably will be an annual event costing you time, spoiled food, missed work and probably several hundred dollars each year. But, if you just need to keep the refrigerator running for a few days at a time, here is what works for us:

1) Unplug the unit for 1-2 seconds. 2) Plug it in. You're going to have to unplug and plug it in every 110 seconds for the next 20 minutes or so. 3) 11 seconds after plugging it in, you'll hear a tick-tock sound. This will last for 15 seconds. 4) The cycle of 11 seconds of wait time, followed by 15 seconds of tick-tock sound, will occur five times. 5) Immediately (within 3 seconds) after the fifth tick-tock cycle, unplug the unit. go back to step 2) and repeat. If you wait more than 3 seconds, it will take longer to get working.

Eventually, maybe in 15 - 25 minutes, you'll hear the tick-tock sound get faster, then hear a change in sound. It will sound like a motor starting, or a gurgling sound. You'll have to keep repeating the unplug/plug cycle until the motor runs continuously. 6) Once the unit is running here are the next steps: - If the unit is very loud, you're in business.- If the unit is a little loud, you have to do the following: Open the door, wait five seconds, close the door. You may have to do this 10 times or so to get the motor running loudly. The unit will run with a very loud motor for about 20 - 30 minutes. Then, the refrigerator should work ok for several days.

I purchased Kenmore Refrigerator Trio, model # 795.77304600, from Sears in June 2008. Unit was manufactured in March 2006. One year later, June 2009, the unit stopped working with error code ERFF showing. I called Sears and a repairman came out about 2 days later. He said he replaced a board and told us if it hadn't been under warranty it would have cost $550. Eleven months later, the unit did the same thing. This time Sears said it wasn't under warranty. Since the symptoms and error code were the same, I figured repair costs would be $550 minimum and I didn't want to sink this into a refrigerator only two years old with a bad track record so far.

So I started reading about the error code on the Internet and found, unfortunately, much information about the poor quality of these Kenmore Trio / LG models. Apparently, due to unethical practices by LG, the dehumidifier fan doesn't run often enough to keep ice from forming around the freezer fan, hence the error code "FF". The freezer fan moves cold air to the refrigerator and in line with this apparent problem is that we hear the fan making a loud noise before the unit fails- which is the fan hitting ice. Whenever we hear this noise, (if we hear it- sometimes we're either sleeping or not home when it happens) we unplug the unit and open the freezer drawer for an hour or so. Often, this melts enough ice that we get several weeks of good performance.

When this doesn't work, we go to work chipping and melting the ice off the back of the freezer compartment around the hole leading to the fan. Sometimes the unit quits and gives us the FF error code if we don't get to the ice problem quickly enough. When this happens we work on the ice AND unplug electrical cord. Unplugging it for several minutes usually resets the error code. Attacking the ice and unplugging / replugging the electrical cord several times has allowed us to keep using the unit but it is a major pain. What a piece of junk. We paid almost $2000 for a refrigerator that requires manual ice removal 5-6 times each year. I'll never buy a Kenmore or LG refrigerator again and will work hard to convince my relatives and friends to avoid these brands.

In 2007, I purchased a Kenmore bottom freezer refrigerator with model number ****. On November 14, 2010, my wife smelled burning plastic in our kitchen. Upon opening the refrigerator doors which are side by side, we noticed the entire light fixture and control panel hanging from the top of the fridge in melted plastic. The lights were on for God knows how long and the bulbs were too hot to touch. I unplugged the refrigerator, unscrewed the control unit assembly, and removed the light fixture that is simply plugged into the digital control unit. I got larger screws and some washers so I could re-mount the control unit minus the light fixture and see if the refrigerator would still work. It did. I did not simply trust just removing the bulbs.

In Sears, they were able to tell me nothing other than the model information and year of my purchase and warranty expiration which is 2008. They had no information on a recall but I figured it would cost me more for a service call than it would to do the job myself. I would simply need a part number. Now after reading many of the same complaints on this site, I am not so sure I wish to do that even. I have also removed the bulb from the freezer compartment for fear of it happening there as well.

I have read posts here by other consumers who have had a replacement part installed only to have the unit malfunction again a short time after. We were fortunate this incident happened while we were home and I do not want to risk a fire. We will do without lights in the fridge for as long as we can and purchase a new fridge when we feel it is time. Rest assured it won't be a Kenmore/LG brand.

Kenmore Sears frig (model 253.6419240) bought Oct 2008 and is not freezing enough; also non-freezer section stays at 42 degrees. Read numerous complaints from former Sears customers on your website so it's useless to go after Sears. I will bury my two-year old and buy a new one at a more reputable company and shame on you for not helping those in need!

My refrigerator that was bought new in 2005 stopped working. I had called Sears for a service call. They scheduled an appointment 4 days later. I had someone else look at the fridge and come to find out that I'm lucky my house didn't burn down. The relay switch had overheated and melted the switch and the plug to condenser. This is a major safety hazard as I have read other people's complaints, it isn't something out of the ordinary.

We bought new appliances 4 1/2 years ago. First our Panasonic microwave/exhaust fan broke. Our refrigerator has been freezing up and the fridge part on the top gets warm and is not cooling. What is the problem with these products? They should last more than 4 1/2 years.

Model 795.77242600. The lights would not turn off when the door was shut. Resulted in the plastic casing melting. The fridge was extremely hot on the inside. Went to the appliance repair shop for the part. Told that it could happen again within a few weeks. Part was 125.00. Told that it was a common problem with this model. Very concerned about the hazard with this fridge.

The LG Kenmore Elite Trio 795.77316600 from Sears. High sale price but low quality. First the door gasket/catches broke off. They were poorly designed pieces of plastic. Now, like others in this forum, our refrigerator lights will not turn off, so they get hot melt plastic and raise the temperature of the refrigerator. I absolutely have no satisfaction from Sears. Stay away from these Sears/LG refrigerators.

We built a new home one and 1/2 years ago and purchased Kenmore appliances (like our parents) and have spent $247 on garbage compacter repairs. Now the freezer door on our Elite Kenmore refrigerator has come off the hinge. Prior to this happening, we were having many, many problems with the drawer! As of tonight, our icemaker is full of liquid water. We are scared that by the morning it will leak on our hardwood floors.

Kenmore Refrigerator Shelves have dropped onto the floor in the past several years, breaking bottles that were in the shelf. I talked to people at Sears, if they had something that could help the problem. They said they had not heard of anything like this. The inside walls of the refrigerator side have spread open, not allowing the short hangers on the shelves grasp their supports. When the door would be opened, the shelf would fall with everything coming down to the floor. I knew you people would not want to do anything about it, so we have put up with this problem for several years. Tonight we come home and try to place some left overs into the refrigerator shelf and the door shelf falls, knocking down the shelf below it and breaking jars of pickles all over the ceramic floor. Just what I wanted to do was to clean up this Kenmore screw up.

The vegetable drawer's small ball bearing wheels broke off on both sides. It does not slide well now. Drawers fall forward and almost fall out.

Over the weekend, we smelt a burning odor coming out of the refrigerator. When we opened the doors, the smell intensified. When we looked up, we saw that the plastic casing around the light bulbs was melting, and some of the food around the light bulbs was a little warm. I called Sears to schedule a home appointment and they set up an appointment for the following Monday.

On Monday, we received a call from the technician with him telling us that he knew exactly what was wrong with the refrigerator and that to save some time, he was just going to order the parts, and when they came in, we would be called and we would have to schedule another appointment for him to come back out and repair the refrigerator. He was told that he needed to come out and look at the refrigerator, but to his reply he just repeated that he knew what was wrong with it and that he would just order the parts and we could be notified when they came in. The conversation ended.

The ice from our 1 1/2 yr. old Kenmore/LG Elite refrigerator started coming out with silver flakes on each piece. The technician showed me that as each cube was being formed, part of the encasement paint was sloughing off onto it. The icemaker had to be replaced and the cost was over $366.00. I feel it must have been a flaw in the manufacturing (tempering process or something) and I am very unhappy about the extra expense because, besides the relative newness of the machine, there was no mishandling during the use of this product. Thank you for your time!

Just over 3 months ago I purchased a Kenmore mini refrigerator on sale at Sears and was told that it has its full 1 year manufacturer warranty. I have never used it until about two weeks ago where it was not working and was leaking Freon. I was not aware it was broken.

I called Sears (the company that warranties the unit) and they sent a technician to look at it. After looking at it, he says that the unit has to be replaced and cannot be repaired.

Then I spoke to Sears and they said that they will not replace the unit for another unit unless I pay for an upgraded unit because this unit version is no longer available. I stated that I had already paid for the unit and it is under warranty and that Sears should be responsible for the unit's replacement. They said that it is against their policy and that I can only get the sale price value or a store credit.

The next unit is over $100 more and I cannot afford this. I asked for my money back and they said that they cannot give me my money back either.

So, they are not honoring their warranty. They are trying to pressure men and force me into buying a much more expensive unit (double the price). They are also refusing to give me my money back for a unit that they say is under warranty but is not working and they cannot fix or replace. I will lose $100 dollars and am stuck with a broken refrigerator.

Came home to a house filled with smoke, smelling of electrical burning. Technician came out the next day and stated that it is a safety device that failed. The Start device for the compressor overheated and the fuse was bad.The capacitor and start relay is the issue. Maytag issued a safety fire hazard recall on the same exact part. Kenmore has never issued a recall. Now I do not have a working refrigerator as the compressor is beyond repair. Sears is not standing behind their product that is apparent to be a fire hazard.

We bought Kenmore Ref. at Sears Montgomery mall in March 2010 which was delivered on April 2010. We had problem with its beeping all the time and keep changing the temperature of the freezer and inside the ref. once the technician came and recommenced if it started doing it again we had to go to the store and tell them about it, I went to Mr. Liviston ** at Sears store in Montgomery Mall, he told me that he would be contacting me and would fix this problem in 24 hours, but nobody called 2 other times we made an appointment for the technician to come, they gave us the arriving time between 1-5pm but they did not show up and did not called. We are senior citizens about between 65 and 70 years old and we have been suffering with this refrigerator about 5 months by hearing disturbing noises constantly from ref, wasting foods, vegetables, fruits and some other meals in the ref due to temperature, and getting disturbed by its beeping.

We have a Kenmore Elite 79575549400 Refrigerator purchased from Sears and I believe it is made by LG. The door has a water dispenser. The small water tank built into the door so the first water out that is cold is made from what looks like HDPE plastic. This tank sprung a leak almost exactly a year ago. It was approximately 4 years old at the time. It was replaced under an extended warranty we purchased. Today, it has started to leak again in the same way. A small pin-hole leak in the tank. They are going to replace it again but probably with the same part. This seems to be a design flaw in either the amount of pressure used or the tank fabrication. I see this happening every year or so and eventually when it is out of warranty. No damage was done as we have a tile floor and saw the water soon after it started leaking both times. However, if we had been on vacation, this could have caused a real issue and damaged cabinets, flooring and carpets, end etcetera.

I have a 4-year-old 3-door Kenmore refrigerator that could be a fire hazard. I noticed that the two lights inside were not shutting off due to the heat I would feel when I opened the door. Well, it had gotten so hot it scorched the bulb sockets and amp; melted part of the plastic shield. We had a hard time to even get the bulbs out due to the heat. I just would like this looked into. Even the lights not shutting off should not have made it get that hot.

I'm still afraid that it could be a fire hazard because just shutting the light off does not stop the electricity from going to that part.

I purchased a Kenmore side-by-side refrigerator on May 14, 2002 model # 52562100. At 6:00AM on July 17, 2010, we awoke with a smell of burnt plastic throughout the house. We checked the house and called the Fire Department, they responded and we found that the smell was coming from the refrigerator. The cardboard back was removed to expose the compressor. The problem turned out to be the start relay and overload device, it was burnt to a crisp. We are lucky that it did not catch the house on fire. I have noticed many complaints pertaining to the same thing, but the only recall I saw was from Maytag for the same problem. Why hasn't Sears recalled the Kenmore refrigerators? This part was manufactured by Whirlpool and I see where they have the same problem but no recall. This is definitely a safety and fire hazard that someone should act on before lives and property are lost.

Kenmore Elite Trio Series Refrigerator. Same issue as others with the light assembly almost catching fire, melting the casing and inside top of the fridge. Same bulbs that came with the fridge, so the wattage is approved. The lights would not shut off when doors closed and consequently cooked the food. Left for work in the morning and returned at 6pm to melting plastic. The light assembly on the top of the refrigerator was extremely hot (could not touch) and melting the plastic housing around it. Both door switches when depressed would not terminate the lights. I shut off the circuit breaker to let the lights cool. When I went to remove the cover, the entire assembly melted off the mounting screws. Top of fridge bubbly and light sockets turning brown. Looking into a recall located this site. Wonder what states do not allow Sears to limit the warranty.

I purchased a Kenmore bottom freezer refrigerator. The light inside the fridge melted the plastic cover around the cool sense electronic temperature control system. I called 1-888-536-6673 #4 and I was told there is a recall. An appointment has been made and I'm waiting to see what's next. I was told I did not have to pay for anything.

I have the Kenmore Bottom Freezer Refrigerator Model#795.77543600. I'm shocked that there has not been a recall out there for these refrigerators when I see the same complaints on here by other consumers. Like others who own this fridge, the lights stayed on while the door was closed. I am not sure if the fan stopped working also but it was extremely warm inside the fridge when I opened it. It was warm enough that it melted not only hard foods, but also the plastic pieces surrounding the light bulbs. The plastic covering the bulbs warped. I had products wrapped with paper/plastic on the top shelf which were all very hot to touch. This could have easily caused a fire.

I've past the 1-year manufacturer's warranty and clearly this is a defect with the product, and I should not have to pay for the repairs. I called Sears who were only eager to get a technician out, so they can get an easy $70 from me. I also called Kenmore/LG and they could not do anything as it wasn't part of the recall list. She also said in order for a recall to occur, it would need to be initiated by CPSC. Why this has not been recalled by them yet is ludicrous when I see consumers throughout the internet complaining about the same issue for a couple years now.

Anyway, I reported this to CPSC. If anyone else out there had the same issue, I suggest you report it to CPSC as well, so hopefully they get enough complaints to finally do something about this. By the way, the last recall I show for this fridge was back in 2005 due to a condenser fan motor failure caused by a failed capacitor arcing and smoking. Whether or not this is what caused my incident, I'm not sure, but clearly there's some history with overheating with these refrigerators.

I purchased the Kenmore Elite version of the sub-zero refrigerator in March 2007. We have had to replace the compressor and capacitor and now, we need to replace the compressor again. This unit is in our home, so normal use. Sears will not stand behind their product and will not honor the 5-year warranty on the compressor. We have lost our groceries 3 times and had to be without a working unit for up to three weeks at a time waiting for a technician to come out. We have also spent over $400 repairing this piece of junk.

I purchased Sears Kenmore refrigerator in 2006. Recently, it developed loud buzzing and rattle. A Sears' technician arrived, but couldn't diagnose the problem. He suggested 3 paid hours to check compressor and $800 to replace it. It cost me $75 for the call with no likely resolution except to spend a lot more money. Customer satisfaction surveys from Sears is poor and of no use.

I am faced with increasing noise and likely failure. No warranty protection on "young" appliance that should have been engineered and built to last much longer. I will have to look for more expensive and reliable manufacturer within next few months. At some point, I'm fearful that we'll lose the contents of the freezer and refrigerator.

My 4 year old $1,000.00+ Kenmore Coldspot side-by-side is revealing interior, vertical cracks. Sears customer service girl will gladly provide local Sears "parts & service" phone number where I can expect to pay anywhere from $70.00 to $100.00 just for the "service rep to look at it". I ask: "For what? A band aid? A blob of super glue?" Sears customer service girl can only giggle. I won't ever buy Sears again.

I have a Kenmore Elite refrigerator. Last night, we smelled electrical and found that the lights were not going off inside the fridge. It was so hot it melted the light casing and destroyed food on the top shelf. Sears wants to charge me a repair bill even though there are numerous complaints about the same issue (many on this website). This is obviously a product defect that could cause fire or great damage if not found in time. The lighting portion of our refrigerator is damaged beyond use. It is not only unsightly but now we have no light. There is a lingering electrical odor and newly purchased food had to be destroyed.

My refrigerator is a Kenmore brand purchased from Sears about a year and a half ago. It suddenly started leaking water from the back. I thought it was the ice maker so I disconnected the hose but it is still leaking. I did not renew my warranty. They said I have to pay $70 for someone to diagnose the problem. I have to pay to fix it. Imagine a refrigerator which is less than two years old giving problem. Why are consumers the ones to suffer? What are our rights? I would not recommend anyone to buy any of Sears-Kenmore products.

I purchase a Kenmore Elite refrigerator less than 6 months ago. This morning I found it is not working. All of my food is melted or warm. Sears says they will send someone in 10 days to fix my fairly new product. It is still under warranty. They will not replace it if they cannot fix it. They said that 90 days has passed so I will be stuck with an expensive $2000 Sears Kenmore Elite 5-month old refrigerator.

They don't seem to believe their product is any good since they require a Sears contract for another several hundred dollars to insure their product past 90 days! It has me wondering, "Is this product designed to fail?" My family will be without food storage in the summer for 10 or more days waiting for the Sears people to come try to fix their refrigerator. Their warranty works, but they feel no need hurry to fix their new product (if they can fix it), so you have to suffer. I will have an inferior product (Kenmore Elite refrigerator) from Sears that they will not replace if they cannot fix it. I will have to buy a new refrigerator after only 5 months.

On July 06, 2008, I purchased a Kenmore tri-door refrigerator/freezer, model 795.78412.800. I was aware that several manufacturers supply appliances under the Kenmore name. I specifically stated that I wanted a fridge manufactured by Whirlpool. Absolutely not by LG. Assurance was given that only Whirlpool supplied this product to Sears. I did not purchase an extended warranty because of my past experiences with Whirlpool and with Sears. (1) It was several months later that I learned that my unit was an LG! I received letters from both Sears and LG explaining the issue with the energy efficiency claim. I called both and someone (I truly don't recall who) came out and replaced the computer board. (2) I had numerous issues with temperature control and was told that the system used air from the freezer to control the fridge and that I just needed to keep adjusting until I got it where I was satisfied! The fridge would go from warm (pork chops became slimy overnight) to freezing (veggies hard as an ice cube, beer was good and cold!).

(3) In June of 2009, after numerous months of dealing with temperature issues, the freezer formed ice crystals and the unit ran continually. A technician came (gave me a 4-hour time frame) and said that I had gotten something caught in closing the freezer and this caused the unit to run. He thawed it out, we cleaned up the mess, and then he discovered that the entire freezer unit had been installed incorrectly. The unit would never have worked. That was the problem with the temperature issues. I didn't argue with him about the initial statement. Nothing had gotten caught in the door. This was the last day of the 1 year warranty. (4) July 7: The next day an error sign on the outside display was still on. I called Sears and was told they would need to send someone out and since my warranty was expired, I would be charged the service call. I exploded. My call to LG resulted in the same answer. My call to Sears' customer service proved worse. My neighbor who sells appliances told me how to reset the sensor. The technician had failed to reset it, thus the continued error message. I asked that my unit be replaced. The technician and a call to Sears said that it could not be replaced. My problems with temp control continued through Christmas 2009. I could not rely on food being properly kept in either the fridge or the freezer.

(5) February 27, 2010: The unit is only 18 months old. Everything in the fridge is frozen again. Calls went nowhere until I gave in and agreed to pay a service call. I was told that I could purchase a 1-year warranty for about $250, which would most likely be less than the service call, and that it would cover all repairs for 1 year. No other information. Finally, I agreed to purchase this warranty. On February 27-10, two sensors in the fridge were not installed properly. One was actually shoved up into the air flow channel. The upper lining in the freezer had dropped down and was causing irregular air flow. Both items were on the defect list from LG. They were to be checked only if the customer called for something else! Total service call: $238, covered by my new $250 warranty. On March 17, the freezer temperature was really falling! It was determined a thermostat in the fridge (same one that was found to be shoved up into the channel) is bad. I have to order the part. On March 22, the part was installed. It cost $400, but it's again covered. On April 20, the freezer is at 28, the fridge is at balmy 45. Temps are set at zero and 38. I ordered a new motherboard (PCB), same thing that was the initial problem, to be installed on the 28th. The part wasn't available, I don't know when or from whom the part will be shipped. On April 27, Sears agreed to reimburse me $200 for food loss (a small fraction of actual losses for 18 months). May 6, I received the parts. I had been without a fridge for 3 weeks. May 8, they installed the PCB. The technicians have stopped giving me a copy of the costs. May 17, the fridge was back to 28, frozen veggies. Left fridge sensor (same one that was misinstalled) was ordered. May 22, left thermostat installed. Let everything settle down for a few days.

May 28, the original tech from February decided to go from top to bottom and compare part numbers with the list on his computer. That PCB thing was the wrong one! It's been replaced 2 times and appears the right one had never been put in. June 8, the part finally arrived and is to be installed tomorrow. I shall see. I have been totally without a fridge for the better part of 2 months. My neighbor sent a loaner to me this week. All this time, I have been constantly calling Sears all the way to their Escalation Department. I have spoken with managers at the store, talked with numerous people, they all agreed that this thing should have been replaced when it began having a problem. All the problems have been documented as problems by LG. But no one will replace this Alliance: my "warranty" was purchased after the 1 year and does not provide for replacement. Only if a single part cost more than $500 will they consider giving me a $500 credit toward another product. I paid $2000 for my fridge.

To date they have replaced virtually every part except the condenser, repaired parts that went through quality control undetected (if LG/Sears even have a QC department), spent well over $1000 on parts alone. Each appointment has required me to sit around waiting for at least 4 hours, used a good Samaritan's loaner, and used words that would put a sailor to shame. I have had limited contact with LG (one time was enough). I purchased this item from Sears and Sears should be the one to answer for LG's mistakes. I don't know what will happen tomorrow. I do know that, fixed or not, neither company will ever get a good remark by me or get another sale. I have been a life long customer of Sears, dating back to my childhood and ordering from their catalog. Never again. Economically, I have lost full loads of fresh and frozen foods on 4 occasions. The time waiting on technicians and then again for parts to be installed have been enormous. They have probably made 14 trips, which equals to almost 60 hours of my time waiting. Add my frustration at the dozens of phone calls to customer service. The store manager has not returned my calls. This product was defective in many areas prior to being delivered to my home. Someone should take responsibility.

We purchased a Kenmore refrigerator (cold spot) in January 2010 for about $970. It broke down in early June 2010 - about five months after the purchase! Since it is still under guarantee, we called the company service department on the early morning of June 5th to request it to be repaired. The service technician will come on June 11th in the afternoon. For a whole week they leave us without a refrigerator! Just FYI, I posted this story everywhere on the internet, so people will stay away from them. This caused me a week without a refrigerator. Figure out the damage for yourself.

I purchased a brand new Kenmore Elite Refrigerator #795.76282600 and within 18 months, I began to find paint chips in and on the ice cubes. I had the ice maker replaced for $380 because the warranty only lasts for 12 months. I contacted everyone I could at Kenmore telling them of this design problem and they said too bad. Once they removed the ice maker, you could see the entire guts of the ice maker was covered in cheap silver paint and it was almost all worn off (I'm sure a lot of it in my children's belly). This is a major design flaw and I cannot believe they won't stand behind it. Now that I know how Sears and Kenmore don't stand behind their $2000 products they sell, I would never recommend any of their products to anyone.

I purchased a Kenmore Refrigerator Model 596.72234200 on 9-16-2004. Today the compressor froze up and needs to be replaced. My warranty book states there is a 10 (ten) year warranty on compressor. I was told there was no longer a 10 year warranty on compressors. There are 5 year warranty only on compressors. I feel that you should honor my warranty and repair my refrigerator. One reason I purchased this appliance was the warranty. Now [they] no longer honor [their] warranty. It will be a long time before I buy anything from Sears. And I will be sure other people know about [their] warranty policy.

Not a problem with the service technician, but with my refrigerator. I had all new kitchen appliances installed by Sears in 2005. The technician just told me today that the Tecumseh compressors are prone to problems. Mine is locked up. Approximately $800 to fix. I also had Sears out three times in the first six months fixing problems with this unit. They did get it fixed and I have not had any problems until now. I was taken by surprise at the cost so I paid the service call and let the technician go.

After calling some other repair services, I came across an ex-Sears technician told me this compressor has a 99% failure rate. Coming from an ex employee, I have to take what he said with a grain of salt. However, the Sears technician told me the Tecumseh compressor is problematic and now I hear from others who say this compressor is bad news.

I feel this should be considered a manufacture defect and should be replaced at the manufacturer's expense. I also have Sear's newest Washer and Dryer from a year ago. Even my lawn mower is Sears. I am really disappointed that Sears did not offer me any discount or other resolution to this issue. If this compressor is under recall or whatever may apply in this situation please advise me of my alternatives.

After three weeks today, we are without a Kenmore elite fridge purchased less than a year ago. We have had 5 technician appointments to fix it and now the last one could not repair it and actually damaged it and said you will receive a new one-if it comes next week, it will be four weeks! Sears Canada is only willing to offer one year extended warranty for all the hassle and said, the new one delivered will not have manufactures warranty because it is a replacement and that is their policy! How do they get away with this and I want to know why?

We have lost 400 dollars in food! Also we have been waiting a month and a half to get our microwave repaired that works but needs a new motor after 4 tech service calls! Thank you. 4 weeks without a fridge over 25 calls to service, customer service, parts managers. Many days of lost wages to be home for technician appointments, 400 loss in food scratches to our hardwood floors rude and upsetting calls explaining the story over and over to customer service and comments like "you are getting a new fridge-whats your problem?" No manufacture warranty when the new one comes.

I have been sitting here at the home awaiting the repairman to arrive. Both my cars are at the residence, one covered and the other Nissan Maxima left outside the gate. Door bell was broken, I was walking back & forth to door & finally the phone rang. By the time I answered it between 11:15-11:34, no one was on phone. I went to the door & found the card left in door, I called & was advised, id#**stated he knocked, no answer ,can't come back today. After being hung up on twice before speaking with Liza who advised she did not have his name after she placed me on hold to discuss with repairman. Time is 11:45 but he can't come back? What the ( ) is this? Did I interrupt his lunch break? I have things to do. Now I have to wait and call back because the appointment is still showing open, so I have to call back tomorrow. The ice maker is not working! Why is this so difficult to get service?

Kenmore refrigerator 795.77304600 lights stayed on and melted the plastic cover. I am afraid it may cause fire. Also has error code er ff and is not cooling. I understand LG made this fridge. I think it should be fixed for free since a lot have this same problem.

Have a french door Kenmore Elite fridge that we bought, along with several other Sears appliances in 2006. The other morning, my wife got up to find the light assembly melted, just like so many others have reported on this site. I called Sears home service line, gave them my model number and told them the problem. They wanted to send a tech out for a service call at my expense. I told them that wasn't good enough and passed on the offer. I got all my paperwork together (print outs from the similar complaints on this site, as well as photos of the damage and any unscrew-able melted pieces and put all the kids in the truck to go have it out with the manager at Sears.)

I first stopped by the parts/service department at Sears and the guys behind the desk looked up the Service Flash mentioned by "Lynn of Sacramento" on this site. The new Service Flash number is SF46-515R4. They told me to call home service and give them that number and they should send a tech out, no charge. The next day there was at tech at my door (nice guy, been to my house before to fix my also new washer), he ordered the parts and told me that it would be a no charge deal. Whew! All you people with the melting light assembly issue, call Sears home repair and give the, the service flash number SF46-515R4! It should fix your woes.

What's funny is, when I called Sears Home Service the first time and gave them my model number and problem, the guy didn't say boo about there being a service flash for my type of problem. He just wanted to set up an appointment for me to pay for a tech to come out. Perhaps all would have been fixed in the end had I agreed to it, but still who knows. Thank God you people were here with your reports on this site to set me in the right direction. No major economic consequences since I was clued in on what to do (hooray Consumer Affairs!). My fridge has melted plastic and scorched light sockets, but the tech said they will be replaced. If there is such a problem with these units, then I should have been notified by Sears prior to the problem.

We purchased a Kenmore Refrigerator 22.6 cu.ft French Door Trio Bottom Freezer last 8/5/08. On 2/28/10 (approximately 18 months later), the entire unit shut down, no lights, no cooling, no warning and on a Sunday. On Monday, we called Sears repair but no one could come for 3 days. We contacted another service tech. who was able to come that afternoon. It was determined that the main PCB control board fuse had blown. This part is made by LG with a fuse that is soldered in, so that the entire board would need to be replaced.

The part must come from LG which has limited distribution. The part arrived and was replaced on Saturday, six days later. We paid approx. $1,300.00 for the unit and we expected to get trouble free use of it for at least 5 years. Sears has previously been known for good quality products but now, they are using parts that are not readily available if there is a problem. We had no refrigerator for six days and a service bill of $164.22 for parts and $130.00 labor plus loss of food. I doubt we will ever use Sears again.

I purchased a Kenmore Trio Model 795.7759600 3 door refrigerator in 2006. Last week, I noticed a smell from the refrigerator. Finally I realized the refrigerator lights were staying on when the refrigerator was closed. The light fixture was very hot and had melted the light fixture components and bubbled the plastic of the refrigerator lining under the light fixture.

Sears was called and I was connected with the complaint department. I was told that there was a service flash and they would reimburse me for the parts I had ordered and also pay for the service call and any damaged food. Service tech called and stated the service flash is only good for 3 years so I would have to pay cash. Based on what I read on this website, I do not understand why there was no recall for this model series since many consumers have experienced the same problem. Based on what I read, this is a potentially hazardous problem.

Luckily, I was home after a few hours away that day. Sears was once a reputable company that would take care of issues like this. I guess they no longer care. If I cannot resolve this with them, it will mean that I will no longer purchase their products or any other product from them. The consumer is the loser as usual. Some of the items in my refrigerator were damaged as was the liner of my refrigerator. Components related to interior lights were melted and must be replaced.

We have a Kenmore model 106.53662300 side by side refrigerator and on Jan. 31, 2010, we saw smoke coming from behind the refrigerator. The relay switch to the compressor had burned and luckily we got it removed before it ignited. This sounds like the same hazard recalled by Maytag. There is no damage because we were present at the time, however we tried to order parts and were told it would be 15 days before they could be shipped. Food will have to be relocated somewhere.

We purchased a Kenmore Elite counter depth side by side stainless steel refrigerator in Feb 2008 for $2700 plus $280 for the "Master Protection Extended Warranty Plan". Last week (Jan 2010) while cleaning the fridge, I observed five 6 to 7 inch parallel horizontal cracks in the right inner wall of the case. I immediately called Sears and they sent a repairman several days later. He said this problem is considered "cosmetic" and the warranty center said the "remedy" is to apply a patch to the side of the refrigerator.

The repairman, who works for Sears said the patch is "uglier than the cracks" and that once you have cracks forming, more cracks will continue to form and the patch does not prevent more cracks. My "Master" warranty is until 2013 and specifically states cosmetic problems are covered for 3 years. I told the repairman and then subsequently the store manager where I purchased the refrigerator that I: 1. Don't consider cracks in the case of the refrigerator cosmetic, but is, instead, a materials defect and a health hazard (food bacteria would be trapped in these cracks), 2. If they insist it is a cosmetic problem, an ugly patch that doesn't prevent more cracks from forming is not a sufficient remedy , and 3. I paid an extra $280 for a product called a "Master Protection Policy" that specifically says it covers cosmetic defects for three years from the date of purchase and that their proposed remedy is not in good faith with the written agreement.

The store manager said he would follow up on this and call me back. It has now been three days and I left a second message with no call back. I strongly believe Sears owes me a new refrigerator and I'm angry at having to fight for that after paying for what we thought was a "high-end" product and a warranty we thought was comprehensive.

As a further aside, in the past 5 years we have purchased a washer, dryer, dishwasher, built-in microwave, and a dual-fuel range from Sears, all top of the line products. We also had problems with the washing machine and dryer which have not really been corrected to our satisfaction either. (The fix for the washer problem included having a door that now must be slammed in order to get it to close).

So much for appreciating loyal customers. I will never purchase anything from Sears ever again and plan to advise everyone else to do the same.

The Kenmore 106 side by side refrigerator freezes vegetables. It can not be repaired. It has a major design flaw according to the service tech from Sears and there are many consumer complaints about this product. Sears is unresponsive! A horrible $2,000 refrigerator with a major design flaw!

On January 6th, 2010, we requested service on our 10-month-old Kenmore refrigerator freezer from Sears. Our second warranty repair. This time the unit blew out the control panel which regulates the temperature and the unit was already warming up. After speaking with the scheduler, I was told the soonest we would see repair would be the afternoon of January 14th (8-1/2 days later.) I explained that this was a problem as our perishables would be destroyed in a few days and we required the refrigerator to cool insulin and another drug used by a kidney dialysis patient. The agent put me on hold and insisted that was the best. When I asked who would pay for the lost food I was told that there was a $250 refund available under warranty. I was told to ask the technician for the form and to fill it out and return it at the time of the repair.

Since I had 8 days to wait, I did my best to expedite the service in the meantime. One individual (who worked in local repair) said that some areas were backed up two-three weeks and I was lucky it was just 8 days. Hardly a selling point and as my food was melting, I felt anything but lucky. If I would have been told at the time of sale that this type of dreadful response was normal, I would have left the store instead of buying the unit. I would assume 99% of customer base would do the same.

I began researching complaints made by others online and saw that there was an email address that kept recurring, Sears Cares. Whenever they found a complaint online they posted a cheery little response advising disgruntled customers to work with them to resolve the complaint. I emailed my problem. On the 6th day of my wait (01-12-10), I received a phone call. A rude individual by the name of Edwin ** called to help. His take on helping was that he would call me back after the original repair date to make sure that they fix it. I explained that this wasn't helpful, but if I needed any help filing the food loss claim I would keep his number. He then informed me that there would be no compensation for the hundreds of dollars worth of food that melted. I explained that I had discussed this on my original call and had mentioned it in subsequent calls to expedite the repair. He said they were wrong and we would have to assume the loss.

Naturally, I was irritated and when I expressed my irritation, he finally offered two options. (1) He would send us a check for $100. That was better than nothing but still unacceptable. I wanted what I was promised and $100 didn't come close to paying for our loss. (2) He would give us a 2nd year of warranty for free. This wasn't helpful as we already had a free 2nd year of warranty service because we purchased it with a Visa card that included a double warranty up to one year. Besides, who in their right mind would tolerate service delays like this twice? He said that was all he could do and I said I may take this issue to small claims court. At which point he told me, "If you're going to take that attitude, I'll hang up on you." Before he hung up, he promised to follow up with me following the repair on the 14th to make sure I was pleased. Further efforts to expedite the repair were useless.

January 14th finally arrived and the repairman came as promised at 2:00 pm. Although I described the exact part that failed, the service technician didn't bring one on the call. He was however helpful enough to check with a local supplier in Dallas who then couriered the part the same afternoon. He promised to make one other call then swing back and fix it shortly after 5 pm. The parts arrived at 5:15pm. At 5:20, I received a call from the technician who apologized and told me that he was told he could not return until Monday, January 18, to complete the repair so we would have to wait another 4 days without refrigeration for our food and medical supplies. The routing department in Fort Worth said he could not come because they would not pay the overtime (15 minutes to complete the repair.) I asked for the name of that individual to call and was told she was gone for the day, but I was given the number.

As a last resort, I spoke with the local Sears Store (previous calls were unsuccessful) here in Plano and spoke with Patrick who is the Appliance Manager. He pulled strings and got the call rescheduled to Friday (January 15th) and apologized profusely. The next time I spoke with "Sears Cares," Edwin called me on January 18th and asked if I was pleased with the service. I told him, in no certain terms, I was extremely displeased and would never buy another product from Sears. He insisted the service was done as promised on Friday. I corrected him because his notes were again incorrect. The promise was Thursday and then later Monday. I reminded him that he didn't bother to follow up on January 15th as promised and he had done absolutely nothing to help alleviate the problem. Then the lies continued. I asked to speak with his manager.

He informed me he was the manager. I asked for his last name. He advised me he "didn't have to tell me". I asked who he reported to and he informed me it was Bruce Johnston, the CEO of Sears. I told him I believed he was lying to me. Silence on his end. I asked if the CEO did his performance review. After a lull he said, "No, that's done by the Board of Directors." Another obvious lie. I asked again for his manager's name or to be transferred, he said he couldn't because he didn't know his manager's phone number.

This has been the worst service experience of my life. I will never buy another Sears product and will warn everyone possible that they should consider my experience before spending hard earned money with Sears. After researching other people's complaints online, I realized how much the service at Sears has degraded. As one person put it, "They're not the same company your parents bought from." That is so true. I worked at Sears scheduling service calls when I was working my way through college.

In that entire time, I was never asked to be transferred to a manager because this type of response was unheard of and wouldn't have been tolerated. Sears is one of the largest resellers of appliances in the world. To expect customers to wait 12 days to fix an in-warranty refrigerator-freezer is ludicrous. To expect warranty customers to absorb the loss of food on top of that just throws salt in the wound. Don't do as I did and trust these jerks, you'll regret it just like I do.

I bought this refrigerator from Sears model # 795-77562600. It is a beautiful refrigerator but is definitely a lemon. I have maintained a service plan on it since I bought it, thus repairs have been minimal for me.

6. Once again, I am waiting on service to come out and install the ice maker but now my refrigerator is showing a code on the screen above the ice dispenser saying FF. I looked that up on the internet and it means Freezer fan failure. Well must be the vibration that I complained about on the last service call and they could not find a problem.

Now, I am sitting here with a refrigerator that I paid $2,500.00+ for as well as three years of service, and all the food that I have had to throw out, that does not work at all. Also, I have lights that are burned out but after reading about all the fires, I am afraid to replace it. It seems to me that prior to my model being manufactured, they had a problem with this same fan causing fires and they recalled the fridge at that time. That recall did not include this model.

Like many other unhappy customers, I also purchased the Kenmore Elite Trio 3 years ago, and mine also almost caught on fire. They were the same problems with the lights staying on, melting inside of refrigerator, and basically cooking food inside. I called Sears. They sent out their repairmen, telling me it would be $75 just to come out. Whatever, send him out. He called, and basically chuckled on the phone when I told him what happened, and he proceeded to tell me that he has changed out many over the last year. I asked him why I haven't received a recall on it, and he said they call it a rework!

Call it what you want, but why was I not notified of this serious fire hazard! I spoke with many people over a 3 hr period. They just kept blaming the manufacturer, putting me through another dept, only to get nowhere, except they will give me a 20% discount to come in and purchase another one. Right! They ordered the parts, and said they will come and fix it, but it will never be the same, my inside is melted, and I don't trust it again.

Shortly before Thanksgiving of 2009, my Kenmore refrigerator stopped working while I was away on a trip. I returned to find all of my contents of steaks, lobsters and other seafood and delicacies spoiled. I contacted Sears repair service center to arrange repair of my two-year old refrigerator. This experience (repair times) left me with missing three days out of the office because it took three separate occasions to try and repair a fairly new refrigerator. The appointment times that were given to me were between 8 a.m. and 5 p.m., meaning they could show up at any given time, meaning a full day off from work.

I visited the Palm Beach Gardens Sears store to select another refrigerator on December 9, 2009. I selected a Sear Elite, Stainless Steel, paying an additional $298.80 on top of what was credited to my account. When the salesman scheduled my delivery he informed me that the item would not be available until December 24th. Not pleased with this I agreed, this meant that I would eat out of a cooler for a couple of weeks more and eat out for dinner more which is very costly considering my taste for food. This also meant that I would have to take an additional day off from work for the delivery, bringing that total to four days of personal time taken for Sears, days that were intended to spend vacation abroad.

On December 23rd at approximately 6:30 p.m., I was contacted by Sears and was told that the delivery of my refrigerator scheduled for December 24th would not take place until December 31st because the manufacturer had not delivered the refrigerator to the distribution center. I informed the person on the other end that this was not acceptable and very bad business as I had been without a refrigerator for quite some time and them notifying me less than twenty-four hours prior to the delivery and after hours meant that I could not change my work schedule because I had taken the work day off to accommodate the delivery.

On December 30th, I received a call on from Sears informing me that my scheduled delivery of the refrigerator would not take place because the item was out of stock. I asked the person on the other end why wasn't I notified about this when I made the purchase on December 9, 2009 and why has this company lied to me. I told the young lady on the other end of all the stress this has caused me; she promised to contact the Sears store in Palm Beach Gardens and have the salesperson contact me at home. I waited for that call, which I have not received as of this writing.

I have no intention of ever patronizing Sears's department stores to purchase anything. This experience has taught me, my family, friends and neighbors that an established company such as Sears has slumped in the gutter compromising its integrity and level of service to its customers. I can speak on pure experience. This resulted to monetary impact on breakfast, lunch and dinner.

2 year-old fridge caught on fire.

In the meantime, we removed the food to cool elsewhere. A few hours later, I opened the doors to check the temperature inside the frig & found the light cover hanging down. The light bulb sockets were brown & scorched. Apparently the lights were not turning off when the refrigerator doors were closed. After searching through reviews online, this is a VERY common problem.

Roughly 2.5 yrs ago, I purchased a Kenmore Elite refrigerator(freezer top/Fridge bottom)Ive nothing but issues with this unit. Over the past few months everything in the fridge has been freezing up (started in the veggie crisper)and then getting "snow" in the freezer, which also has put an end to the water dispenser issuing water.Now lets talk about that,too. For the past year I have been getting a brown film floating in the water that comes from the dispenser. I have flushed gallons out, I have changed the filter etc...Dont know what else to do. I know its gonna cost something tohave repairs done. Sears used to stand by their products....A 2 yr old fridge shouldnt have problems this soon....Its a Kenmore, for goodness sake.

I bought a Kenmore Refrigerator in 2007 Model # 253.77872506. In the last two years I had this refrigerator repaired three times because the door to the refrigerator drops on one side. The bracket and screws have been replace three times and washers added for support.

Yesterday a repairman came for the fourth time because I am still having this same problem. He told me it could not be fixed because this same defective bracket is still being produced for this refrigeratora and if he replaced it that I would still have the same problem. He did not replace the bracket. He told me Sears was aware of the "bracket problem issue" and Sears was in the "works on new type of bracket for the door".

This refrigerator should be recalled. It is a defective product, you cannot close and use the door properly. This also means the seal on the door is not sealing properly. The door has dropped it does not close properly and therefore you cannot use any of the bins in the door as they were designed to be used. Also since door has dropped the seal on door is not sealed correctly therefore making refrigerator run alot to keep it cold.

I purchased a Sears stainless Kenmore refrigerator/freezer side by side, model number 10656823604, serial number SU3829656 09/07. Since that time, the icemaker has not worked. Sears has been to my house and replaced parts eight times (the last time 11/09) and the icemaker still does not work. They are not helpful and it a nightmare trying to get service. Where do I go next? Thank you.

I purchased a Kenmore Elite refrigerator, model #795.77563600,from Sears on 5/19/2008. A couple of months ago, without any change in temperature settings, the contents of the vegetable crisper started freezing. I contacted Sears; they sent out a Sears technician who stated that they speculate the freezer air is entering the refrigerator. Sears cannot guarantee they can fix the problem, but recommend a seal be placed around the damper at a consumer cost of $206.01. I declined the work estimate. I then called Kenmore customer relations at 888-536-6673 and spoke with an agent, ID #56197, who informed me there is nothing Kenmore can do. This is a product/manufacturers defect that needs to be fixed/replaced at the manufactures cost.

The error code shows up on the LED, temperatures cannot be adjusted when the Error Code appears, then I guess the water from the icemaker drips on the fan in the freezer causing it to sieze up, which results in cold air not being blown into the refrigerator and the food is no to stop cooling. Searching the Interenet I has revealed that a lot of people have this problem with this Refrigerator.

Each time someone has come out, there has been a different "reason" the mother board has been replaced, last time a sensor was replaced, now it needs a new fan motor because the continuous problems have caused it to fail and they want to charge us $350.00 to repair a problem that has been ongoing since we owned this piece of junk. Sears Kenmore Elite Trio (made by LG) Model # 795-77563600.

I believe we paid $2800 for this Refrigerator that is 3 years old and has never functioned properly I've lost hundreds of dollars in food and have stayed home waiting for repairmen Not to mentioned the frustration of having to deal with Sears customer service over and over again

I have owned many Sears products but this is the first time I've experienced a serious issue with their product worthy enough to spread concern. I own a Kenmore Elite Series Refrigerator, model number 795.77549600. There was an odor noticed in the morning when preparing breakfast but it was slight and assumed to be food item related. At around noon, when opening the refrigerator, the odor was very pronounced which caused me to inspect the refrigerator further. It was noticed that the light assembly on the top of the refrigerator was extremely hot (could not touch) and melting the plastic housing around it. The smell was toxic odors emanating from the melting plastic. I checked both door switches at this time because both doors to the refrigerator were open. Depressing both switches made no change to turn off the interior light and the reason why the light had been on for 4+ hours. The refrigerator was unplugged and the melted light panel removed and disconnected.

The plastic on the top of the refrigerator interior where the light had been was also bubbled and suspect it would have been a matter of time before it would ignite. The bulb assembly is also browned from the excessive heat. The bulbs are the original bulbs which came with the unit therefore it is not an issue of over wattage bulbs. Research on the Internet surrounding this problem with the Kenmore product shows it to be a prominent problem and brought me here to this site. A brief search of the cpsc.gov site did not show any active or post recalls. There does not appear to be any recall action surrounding this issue and can only assume it to be a matter of time before injury or death to fire will result. I strongly recommend visiting cpsc.gov/talk.html and logging your own complaint. I will be calling Sears shortly but already assume to get the run-around from a non caring operator.

We purchased a $1,800 Kenmore 25 foot side-by-side refrigerator in 2007. One month prior to the warranty expiring, a plastic piece that keeps the ice maker door flap shut at the front of the refrigerator broke off which allows room temperature air into the ice maker thereby thawing the ice which refreezes in the bin, clogging it and leaking into the catch basin in the door which leaks on the floor.....Being busy, I thought I could get a replacement piece but no........A month after the warranty expired (1 year+), they say I need to get a NEW DOOR!!!!!! as the piece is irreparable... The door is $650!!! Sears through the highest levels was dismissive and offered no accomodation....they didn't use to be this way and stood behind their products ....I had also purchased at the same time a $450 dishwasher, a $160 de-humidifier (that had to be returned twice...) a $200 lawn mover, a $200 table saw and a $80 microwave..... and still they were no help whatsoever....I don't care what Consumer Reports says....I will pay more for less in the future and will never shop at Sears or K-Mart whomever they purport to be....EVER....and today...our oven went out and we are going to spend about $1,000 but I'll cook on the manifold of my car before I shop at Sears again.

I bought a Kenmore refigerator #4664812 for $439 on 3/30/09. The refigerator died in June. They had to replace the compressor (under warranty) for over $700. Well it died again last week. The repairman came out and said he will have to replace the compressor again. He said they will not replace the refrigerator unless it has been repaired at least four times.

We went to the store yesterday and the manager said there is nothing he could do. His only comment was that we should have bought the extended warranty. I guesss their products are so bad now that they aren't expected to last even six months!

We've called the 800 numbers and no one is willing to help us or admit to the absurdity of this lemon refrigerator.

The most ironic part of this story is that we bought this to replace a 25 year old refrigerator that had no problems. We thought it was time to get an "energy efficient" refrigerator. Now I know how they are energy efficient, they don't work!!!!!!!!

I purchased a Kenmore refregerator model 795.77314600 and the entire light assembly overheated and melted and fell down. Its obvious there is a design problem with the light assembly building up too much heat.

We bought a Kenmore elite side by side refrigerator six years ago (model# 106.54602300) from Sears. Two weeks ago the door on the refrigerator side just fell off striking our sitter who was just walking past the unit. It would appear that at the bottom of this unit it is put together some some plastic and when this gets old it starts to fail earlier than what would be expected. The sears people wanted to send out a tech and charge me $100 to tell me that the door needs to be replaced. The replacement for the door is $500 and another $100 to9 install. In speaking with others it would appear this unit has a design flaw and this is a common problem with the Kenmore Elite.

Sears says they have no liability, while the express warranty is over the implied warranty associated with the uniform commercial code still applys. It is not reasonable that a product failure should include the door falling off the unit through normal use. It would be like the door falling off an automobile or a roof falling off a house, it is expected that the builder of the product meet certain product safety standards and herein lies the implied warranty. I believe that this product is unsafe and could cause serious harm if left in the homes of unsuspecting consumers. The repair man knows there is a design issue as he has heard this same complaint before.

Model 79577542600. Burning smell. Woke up next morning to find light had burned and melted to the point of hanging down. I removed light bulbs and called Sears to report the problem. Even though I said "something was burning," they can't get someone out until 5 days from now. This is my second refrigerator with major issues in 6 years. First one was a Maytag (thermostat and something else went out 3 days after warranty did) so we replaced it and thought we'd be okay for several years to come! Not a chance! Nothing is built to last anymore. This could have caused a fire. Only saving grace is that it is under warranty. There should be a recall on this product. There are certainly enough serious complaints to warrant one. Last week we received an automated phone call reporting a recall on the Maytag refrigerator we no longer have. It came 3 years too late for us. I feel like I'm in appliance hell!

I was alone at the time and had to get my neighbors to help me pull the refrigerator out and unplug. After it cooled down we were able to remove the light from the plug. The top of the refrigerator is bubbled where the light was. I hate to think what could of happened if I was not home.

My main concern is to pass on this information to the correct person or department to look into. To me it is a very important safety issue. I talked to several people that Saturday morning from Sears and all they could tell me is I should of bought the extended warranty and this is not covered under the 5 year limited warranty. This did not make me happy. Somehow there should be a better way of reporting a safety issue. I am very concerned that it could happen again or to someone else.

I contacted Sears Feedback pretty much saying they were glad for my feedback but no offer of paying for the light fixture or service.

Bought a new Kenmore French door bottom freezer made by LG the beginning of August. The ice maker has leaked twice since then. The first time was repaired and the damage minimal. The second time caused extensive damage in my game room. The ceiling tile calasped, 5 gallons of water on my carpet, and a one of a kind oil painting was damaged. It is 10/19/09 now still nothing has been done to rectify this. Sears turned me over to LG and they are now giving me a hard time about taking care of the damage. I guess I will have to get a attorney. Don't buy LG or Kenmore made by LG you will regret it.

Wednesday, oct. 14, 2009 we opened our kenmore-elite three door refrigerator and found the inside hot. the interior refrigerator light would not go off, the cover had melted and the sockets where the lights were, were brown, the rest of the fixture for the lights was hanging down. i called 1 800 619 4663, the man that answered the phone could not speek good english, he did not understand my phone number when he was told, i asked where he was and he hung up on me.

i called a local repair number for sears (770 919 8034) they told me i had to call the 800 number.

i have since found they are recalling some 3 door appliances but mine is not on the list. sears is no longer the quality store of the past years. i have bought my last product from sears. i happen to be in the market for a dishwasher, oven, cook top and micro wave, they will be bought elsewhere. they don't even want to hear what happened in case someone would be hurt in a fire caused by this defect.

Purchased bottom freezer refrigerator model #795.7731 color#9600 in February of 2007. Everything has worked fine up until 2 months ago, July of 2009. The refrigerator lights overheated and the sockets turned brown. It melted the Cool Sense Electronic Temp Control system frame and dropped down on the top shelf. I researched the part thinking it just shorted out.

I replaced part #410A since I had taken out the original that over heated and the refrigerator cooled just fine. The original part was no longer available but one similar with a different look but same function (this was the part Kenmore/Sears replaced the old part with). When I received the part I noticed there was an extra wire that was to be attached to the metal part of the frame. This wire was not on the original factory part.

I installed the part and everything was good for about 3 weeks. Then I noticed the light was off when I opened the door. Thought it strange so I touched the light and it was hot just like the last time. I thought maybe we left the door open but it was still off. I came back 10 minutes later just to find it on. Another 10 minutes, its off again and I could really feel the heat. I decided to unplug the light plug and do some research on recalls and if any others have had the same occurrence. Low and behold I am seeing more and more cases of this all over.

This is a hazard and could cause a fire. The Cool Sense Electronic Tempurature Control Panel frame was melted and top shelf food was spoiled due to heat. A recall needs to be done to fix these faulty refrigerators.

I called Sears to complain and ask for help resolving this but because my I put out the fire and it was very small so none of my property was actually damaged they want to charge ME. I realize it is an 11 year old fridge no longer under warranty but the thing caught on fire and I just got really lucky to stop it.

Sears refused to do anything at all without charging me for a minimum $129 service call.

I am fortunate that I was home. Otherwise I am sure a fire would have started.

Sears Kenmore side-by-side refrigerator suddenly and quietly burst into flames requiring the local fire department to quell the flames. It was only seven years old. Purchased in 2002. AFM253DEW

My Sears Kenmore french door bottom freezer's lights stayed on while the door was completely closed and overheated. I opened the refrigerator doors this morning to find the light sockets burned and brown and the entire plastic casing around the electrical/light sockets to be melted and falling off.

Was furious to learn that Sears claimed to have not heard of this problem with "this model" which indicates to me that they may be aware of this occurring in other models. Was also furious to learn that they would be charging me a $75 diagnostic fee JUST to send someone out to look at it and that the repair cost would be extra. Seems to me that it would be in Sears' best financial interest to investigate a defect this serious, but no, they want ME to pay THEM to come and take a look at it.

As other consumers have indicated, I really felt like this could have been catastrophic! Thankfully, this was caught in time, but if not discovered in time, I believe that a catastrophic fire would result. Entire contents of fridge were ruined.

The repair man from Sears said to turn in on my homeowners! should I have to pay with my insurance when it was a faulty part and make my homeowners go up for something that was kenmores fault and not mine? floor is buling and cabinet undf sink is rotten and my underpinnig is rotten

Our 3 1/2 year old Kenmore Refrigerator (Model 79577302600--manufactured in Mexico)had interior lights that remained on unbeknownst to us. When we opened the door this afternoon we smelled burning and the top panel was hanging from the ceiling of the fridge--some melting of the plastic had started, and the area surrounding the light bulbs are also scorched. The bulbs were too hot to touch to unscrew them so we unplugged the appliance and then used mitts to unscrew them. We have also unplugged the lighting from the panel.

The appliance seems to be continuing to keep the food that wasn't ruined by this incident cold. The lights melted butter and cheese that were on the top shelf, as well as warmed other nearby food products that we had to throw away. I shudder to think what could have happened had we not discovered this problem when we did. This is definitely a tragedy in the making and people should be aware of this major defect.

my sears kenmore elite refrigerator light keeps buring the cover plate and the lights wouldn't go out. spilled the food in the reg and burned the cover plates

In May of 2007, I purchased a Sears Kenmore Trio Elite Model #795.77549600, Serial #702KR0689 refrigerator, In the first few weeks of June 2008 (about 3 weeks after my one-year manufacturer's warranty expired), we noticed that the two light bulbs were staying on even when the door was closed. The plastic unit that houses the light bulbs was hanging by wires because the heat from the light bulbs melted the plastic. The entire refrigerator was very warm; so warm in fact that it melted the margarine in the tub on the top shelf and the margarine was actually hot. I took out the light bulbs and the refrigerator began to cool down to normal temperature.

The doors were not left open. If they had been a) the refrigerator would have beeped as always, and b) even we didn't hear a beep, the lights turn off after a few minutes of the door being left open.
We called a Sears service repair technician out and he charged us $60 to tell us that he had seen this problem numerous times and that there should be a service flash (alert) on our refrigerator, in which cased it would be repaired or replaced for free. He then went on to say that since there was not a recall on this particular refrigerator or component, it would cost us close to $500 to repair it. My husband booted him out of the house!
I went around and around with Sears (locally at the store where we purchased the refrigerator, as well as the corporate office). We were told by everyone that it was not on the flash alert or recall list so without a warranty, we would have to pay for the repair ourselves. At the time we purchased this refrigerator, we also purchased a microwave, stove (a burner went bad on that about a month after the warranty went out) and dishwasher. So we just left the light bulbs out of the refrigerator and have been living with it like that.

Also the icemaker never shuts off and I end up with ice cubes all over the floor when I open the freezer (on the bottom).

Recently it was brought to my attention that LG Electronics and Sears, Roebuck and Co. are recalling about 20,000 three-door refrigerators sold under the LG and Kenmore Elite Trio names. A faulty component in the condenser fan motor can short circuit. This could cause the condenser fan motor to overheat, posing a potential fire hazard to consumers.
LG Electronics says it has received 82 reports (MANY MORE THAN THAT since this article was written in 2005!) of incidents involving a condenser fan motor failure due to a failed capacitor arcing and smoking. There has been smoke damage in a few incidents. There have been no injuries.
The recalled refrigerators are three-door, 21 to 25 cubic foot units with a bottom freezer. The refrigerators come in titanium, stainless steel, bisque, white or black. Brand names are identified on the door at the top right of the units and the interior data plate.
My refrigerator Model/Serial number is not on that list even though I have been told by 2 separate service techs that the above-mentioned default is a manufacturer's defect but is not on the list of recalled models.
I spoke with 2 different people at LG (1-888-294-5782) this morning and they are both insisting that if it is not on the recall list, they cannot schedule a service call to repair/replace it unless we agree to pay for the service call, parts and repair.

HELP! We'd like to be able to see what's in there without using a flashlight! What can we do? Also, is there a class action suit on this particular model?

I purchased a Kenmore refrigerator in 2006 and it has stopped working. I have always been frugal and bought lower end appliances which have lasted many years. I decided to buy the appliance I really wanted and spent more than usual to have it quit after 3 years. When I talked to an appliance repair store they said that Kenmores are frequently having this sealed system failure which costs $400-600 to repair. They also stated that the repair would be using the same defective parts because Kenmore has not addressed the problem so chances are I would again have refrigerator problems in the near future if I choose to repair the Kenmore refrigerator.It seems such a waste to throw away a near new appliance after spending so much on it. Lesson learned - I will not purchase another Kenmore appliance.

Update on Sears Kenmore Trio refrigerator model # 795.77304600:

I spoke to several people at Sears and no one had heard of the light/melting circuit board problem or service flash sf46-515 R2. I made a repair appointment anyway. The gal who booked me the appointment tried to sell me the extended warranty (Sears requires their employees to do this). When I told her that the repair should be covered by a service flash, she also did not know what I was talking about. Anyway the repairman did know what service flash sf46-515 R2 was. The parts are ordered and will be sent directly to my home. I also have an appointment set up for the repair. I consider myself lucky. There was no smoke damage, a fire did not start, my refrigerator continues to at least work (light bulbs unscrewed), and it all happened 2 weeks before the extended 3 year warranty for this problem would have been up. I am also fortunate that I have internet access so that I could find out about this service flash from others who have had this problem.

On the morning of 9/14/09, I opened up my Kenmore model #795.77304600 (manufacture date 9/06)refridgerator. A big chunk of warped plastic fell out. It was the cover to the control unit. The lights had not turned off when the door shut and had been on all night. The control unit itself was very hot and is now barely hanging onto the the ceiling of the fridge because the connectors have melted. This unit should be recalled NOW!, before some poor family dies in a house fire caused by this defect. I googled this Kenmore model and immediately found that this is a common problem.

I have replaced the door seals on my Sears Kenmore "Trio" made by LG twice now and it needs replaced again - it needed replaced within 2 months after we replaced it the first time and now again. The problem is in the engineering of the seals - LG now manufactures door that have a "guide" inside the refrigerator to the door seals from catching on each other. When we contacted both companies they gave us the run around (put us through to this department and that department) The last time I spoke with anyone, they told me that the repair that was being sent to fix the recall on this product would be able to look at our issue. The repairman said there was nothing on his work order to look at it, but that he could tell me that it was an issue and that we could contact Sears to have the unit repaired (again). This is B.S. You spend a small fortune on a high end appliance that the manufacture knows has a design flaw and unless you purchased the extended warranty, they basically tell you that you have no recourse. My next move is the AG's office.

I have unscrewed the bulbs. Am I now safe?

I found this website and surveyed all 17 pages of the complaints, and there are 34 separate complaints about this extremely dangerous issue. This is a fire danger! Firemen responding to customer calls of smoke and/or fire have confirmed it! I was horrified to see all the other problems customers are having with their Kenmore refrigerators; water leaks, exploding shelves, fridges breaking down, and I sympathize with their difficulties. This fire danger is a potentially life threatening situation. Sears/Kenmore/LG must be held responsible for fixing this problem and assuring their customers that having their products in our homes is safe! How can we hold these companies accountable?

Kenmore refrigerator three door model #795.77312600 . Only 2 yrs old. Lights did not shut off when doors were closed and melted the control unit off the mounting screws. Luckily, I smelled the burning plastic and removed the bulbs before a fire started. Also has had a loud motor which may now have failed because temperature is rising. Similar to several other consumers' complaints on the internet.

Purchased a new Kenmore 3 door fridge in 2008. The interior lights are staying on wont shut off, gets really hot inside fridge and called Sears to be told warranty expired a few months ago. This is a common problem I have found searching the internet. Should be fixed by Sears, but they don't want anything to do with it unless I pay the service bill.

Purchased Sears Kenmore Elite refrigerator 8/2005. First delivery was returned for faulty electrical plug, second had a faulty component in the condenser fan & motor short circuited, motor to overheated, refrigerator caught on fire. After several visits to store, Sears replaced with another Kenmore Elite. Now, 2 years later, the SAME identical problem has caused a 2007 Kenmore Elite refrigerator to catch fire in my kitchen. The problem obviously hasn't been corrected.

LG Electronics has received 82 reports of incidents involving a condenser fan motor failure due to a failed capacitor arcing and smoking. There has been smoke damage in a few incidents. There have been no injuries.

I purchased a Kenmore Elite Trio refrigerator almost 3years ago. It is model # 795.77563600 and cost approximately $2300. It worked fine until about one year ago. It stopped running and gave the error message ER FF. The manual was no help but after researching on the internet I found that the FF was for freezer fan. The problem was that ise build up had caused the freezer fan to stop turning. This had happened to a number of people and the fix was to use a hair dryer to defrost the back of the fridge. I have had to do this a total of three times since May of this year...this is annoying and obviously a design error on LG's part (this model is made for Sears by LG). Although this has been annoying and inconvenient I have lived with it.

Then a few weeks ago I received a letter witha check for $3.55 from LG explaining that the energy usage of the fridge had been misrepresented and that thia was a check to cover the average cost of the difference between the reported energy use and what it actually uses. They will schedule a modification to correct the energy usage and will send yearly checks as well. I have yet to receive anyhting about when the modification will take place. I am a reasonable person and so I accepted this problem also. I have not cashed th check yet as I am a little wary of doing so because when you do you are releasing LG and Sears from any other claims to which the payment relates. I was thinking about it but then todaysomehitng else happens.

I opened my fridge and could smell a burning plastic smell. After a little investigation I discovered that the lights are now remaining on in the interior of the fridge. they had gottne so hot that the plastic surrounding the light casing had begun to melt, not to mention that my fridge was running at full capacity continually to combat the extra heat that was being produced inside the fridge. I once again turned to the internet and have discovered that this is an ongoing problem with many LG and Kenmore Elite fridges. I am not alone, in fact many unhappy and angry consumers such as myself have posted about this. This also seems to have been a problem for LG as they actually had a recall for fridges withe the same problem back in 2005.

So I call Sears...they of course are very sorry and will be happy to send someone out to my home to repair it for $75 plus the cost of parts and labor or if I buy a one year warranty for $261....neither of which are acceptable for an obvious manufacturer defect. I then call LG since the modrators on these boards have pointed out that Sears may sell th item but LG makes it so they should be the ones who provide the resolution to the problem. Well big surprise LG says it should be covered by Sears. In the letter with the above mentioned check from LG they state that the expected useful life of their product (ie. the fridge they produced) should be about 14 years. Hmmm...this is far from the 3 years I am getting.

I saw talk on one or two websites about a possible class action lawsuit of which I would be happy to join at this point. These fridges are obviously covered in design flaws and even downright dangerous as some have cause small fires due to the light problem.

I am hoping that this will get some action from others and in turn from LG and Sears.

We purchased a Kenmore Elite refrigerator model # 795.77563600 about 3 years ago. This model is made by LG. We have had nothing but problems with it. The freezer keeps icing up causing the fan to stop and the fridge to quit working. I have to keep blow drying the back of the freezer every month or so to stop this from happenning.

Then I received a letter in the mail saying they had misrepresented the energy usage.

Now the lights inside the fridge will not go out, melting the plastic housing inside the fridge. I notice that this has happened to many people and it seems to ge a problem for LG since there was a recall in 2005 of other models for the same problem.

I am so upset about this. This was a very expensive fridge and even LG themselves in the letter about the energy usage issue say it should have a useful life of about 14 years. I am at a loss as to what to do. It is ridiculous that they can get away with this. No one wil help from Sears or LG.

Purchased Kenmore side by side refrigerator Model # 106.41569801 April 09,2009. In July, refrigerator started running warm. Called for service on July 30. Sears cancelled Aug 6 appointment because I did not pick up phone when they called. I thought phone call was a prank because person spoke in jibberish. So I made a second appointment for 08/18. This time I carried phone with me all day and answered immediately, and technician showed up. He looked at refrigerator and said that due to high humidity the fan and vent were frosting up and not operating properly. So now I am looking at using a hair drier on a regular basis during warm weather to melt the frost around fan.

I would not recommend Sears Kenmore products or Sears service to anyone.

I bought my Kenmore Elite fridge in May of 2007 and I paid 2,500 dollars for it and I started to have problems with it shutting off. Then one night I got home from work at 10:30 and I got some water and went to bed. When I got up at 4:30 in the morning it was not working. When I pulled it away from the wall it had burn marks that had came out from behind a silver plate. Basically telling me that it caught fire. Sears is jerking me around about this safety issue. There is a recall on these refridgerators, but my serial # is not listed yet. I have to go without a fridge because Sears won't [help]. My family could have lost their life from this product failure.

Kenmore Elite Top mount refrigerator model 71299101: poor design. Has always had trouble keeping refrigerator portion cold. Freezer is fine. Problem is air circulation from freezer into fridge. Freezer frosts up at bottom where vents are, plugging them up. Clean them out, they freeze up again, so maybe auto defrost doesn't work properly. It does melt some of the ice but that drips down into fridge, and then the vents still freeze up. I've fought this thing for years, usually manage to get it working again, but it is a high maintenance piece of junk.

Looking for replace filter for Kenmore Refrig. #9905. Call Lake Wales Sears Store. Sales clerck looks up replacement # in store book.(9006) Told yes we have the replacement in stock. Get to Sears Store and the replace part is clearly not correct. So, while in store, we call Sears National parts dept. they look it up again and tell us replace Part is MWFA. and that there is 1 in the Lakeland Store located on North Hwy 98.

Knowing that Computers are not always correct. We called the Lakeland # given to us by National Parts Dept. we where just talking with. That phone# goes to Automotive which can not transfer you. Auto gives us 863- in which no one answers. Sears has it set up if no one answers it goes to call center. Call center gives us 863-8xxx. Yes we get through. Assoicate there looks up number given to us by National Parts(MWFA) and tells us yes we have one on sales floor. We ask are you sure? put on hold and then told yes.

Drive 45 min to Lkaeland Store and even manager can not find that part. Even looking in Parts dept. and so on. While waiting another Associate tells us "That maybe it needs Adapter part".

So, We ( Wife Dept. Manager and I) get back on phone Again with National Parts. They tell us we can order that MWFA part direct (+ shipping ) we ask him directly do we need adapter parts ex. Answer was "No this is the replacement part". Recieved part in mail it was the same as what was on sales floor. Upset wife called N.P. dept. again. Now they are saying yes you need adapter. part #WR02X10173 and that part cost $35.00. After my wife told me this I got on phone. This is getting long just to type.

Had to go over this ordeal several times given multiple phone numbers one dept. blaming the other ect. About an hour later I finial get ahold of the Customer Care Manager ( Chisty ) at 800-. She was able to get National Parts Manager on phone. Had to tell her the whole story again. Just to find out that the young man this morning order the wrong part again. SHould be ADPART is their # for 14.95. And they can not cancel our first order. We have to ship it back.

I bought a Kenmore refrigerator on Feb 6,2006 and it has gone out already. The repair department transferred me to a warranty place which they told me they could "offer" me a one year warranty for $215.00, this purchase was the worst I have ever made and I am VERY disappointed in the Kenmore products. The model I have is 64802 freezer top refrigerator. I think for as many problems this product has had, it should be recalled!

We bought a new Kenmore refrigerator from SEARS in the summer of 2007. The first day it was installed it failed to cool. We called them, because we were having a party at the house and the earliest we could get a service person out there was the following week. I was livid. When they did finally arrive they said the fridge has leaked the coolant out. Now it has been two years and the fridge never cooled like it should have. We have always had to keep it set to the coldest settings just to keep it at modest temps. Now it is barely freezing. The freezer is at 31 degrees and the fridge is at 50. I will not contact Sears to fix it because they want to charge $200 just to come out to the house. This doesn't even cover any of the cost of labor or parts. Rediculous! I called an independent guy who is coming out tomorrow(he would have been there today but I didn't have a way to be home). I will never buy another SEARS appliance again. Their products are inferior and they do not stand behind their work.

WE purchased a Kenmore Elite side-by-side refrigerator in 2/08. It is now 7/09 and the icemaker is broken to the extent that it needs to be replaced to the tune of $400. I am appalled! Calling Sears repair and Sears complaint dept. did nothing, since we do not have an extended warranty on the item (who would have thought we needed it???). Bottom line? I told them we would NEVER purchase another Sears product and that the internet was doing them a lot of harm because all the complaints about this product are all over the internet. No satisfaction at all from Sears. Sad.

I bought a Kenmore Elite Trio refrigerator approximately 4 years ago. This week, the fridge completley failed. There is an error code which when researched, is incredibly common for this particular design. Literally hundreds of people have reported this part failure and yet Sears/Kenmore has not recalled the part - which costs all of $11.99. While looking for information on this part, I determined that there was a CSPC recall on my fridge one year after I bought it, and they never notified me! I am frustrated that a common failure has not been appropriately handled, and that a serious recall wasn't handled well either! The failure of the fridge this week was subtle - the fridge continued to run, draw power, dispense water, and the lights came on when opened. It just does not CHILL AT ALL. When I called Sears to schedule a service call the earliest they could send a technician was 6 days away. We are predicted to have the hottest heat wave in recent history over the next 5 days so it is a particularly painful time to go without refrigeration for several days.

I have a defective freezer door on a Kenmore appliance that is about 8 years old and I'm not sure who to contact. The paint under the water/ice section popped and starting to rust very unsightly.

I purchased a Kenmore side-by-side refrigerator when I moved to Florida in December 2003. In just 5 1/2 years, I had to have the complete ice maker replaced which was a $160 expense and just this week, the shut-off valve broke and I will be replacing that to the tune of another $100. It is very frustrating to spend this kind of money on a major appliance in just 5 1/2 years. We have been Sears customers for over 40 years and this will definitely be my last Kenmore purchase of any kind.

I purchased a new Sears Kenmore Elite refrigerator (freezer on the bottom, 3 door model) in Jan. 2005. Last year, the water dispenser started dripping and when I called Sears, they sent the repair guy, who told me this happens all of the time on this fridge because it was designed wrong. They have even changed the part used to fix it. This cost me almost $400.

Today, I get up and the refrigerator and freezer are both not working. I'm waiting for the repair guy (after paying $75 just to get the appointment). I can't wait to see the cost on this. This was almost $2,000 new. I thought I would get at least 10 years of trouble free work from a Sears product. I guess that is no longer true.

I purchased a brand new Kenmore refrigerator in January of 2002. About a year later, I began to have problems. At the time I purchased the item, I also purchased the Master Protection Plan. To date, I have called Sears more than a dozen times. Their plan states if someone comes out more than four times to repair a refrigerator, I am entitled to a new refrigerator. That has not happened. This is June 12 and since May, they have been to my house five times! They changed a part the second time and today there are so many parts that have to be replaced that it will take several hours to repair. When I told them I don't want the refrigerator fixed and I want a new one as promised, they still said I wasn't entitled. They are going back on their customer service promise, not to mention all the money I invested in this Master Protection Plan.

We purchased a Sears 26 cubic foot refrigerator freezer, Kenmore Coldspot Elite. The indoor ice dispenser broke for the fourth time in two years. Our extended warranty expired a month ago. They replaced the part 5 months ago. Sears refuses to repair this item. This is the most expensive unit Sears sold at the time we purchased. The repairman admitted this dispenser unit has a faulty design and breaks constantly.

If we had known that an Elite unit would break multiple times every year and that we had to purchase a $250 per warranty that only covers up to $500 in coverage maximum, we would have purchased a Sub Zero with a 5-year warranty. The Sub Zero is a considerably bigger unit and is a class of its own. Our damages are at least $750 and we are stuck with a faulty unit that breaks twice a year.

My 3-year old Kenmore bottom freezer refrigerator stopped cooling. The coldest temperature possible in the refrigerator compartment is 60 degrees Fahrenheit. I tried to call Sears service. I spent 20 minutes on hold after shouting into the phone trying to get some automated system to understand me--and I speak English clearly. The operator answered and promptly disconnected me. I started all over again and I was 20 more minutes on hold. Finally, I spoke with a "customer service person" that I could barely understand--strong foreign accent. I described the problem and could not believe when she told me the first available day for service was 16 days into the future. How can this be described as customer service? Over two weeks to have a refrigerator diagnosed? If it wasn't under warranty, I'd have a local repair person fix it. That's why I went to Sears in the first place--in case we were in need of service. Guess I'm learning my lesson. I'm very close to never setting foot in a Sears store again.

I purchased a top of the line Kenmore front loader washing machine and dryer from Sears in March 2003. I kept the extended warranty until 2006 when my husband lost his job. A few weeks ago, the machine started making a banging noise. I had Sears out to look at it and was told that the bearings were shot. The suggestion, "throw it in the trash". He then handed me an estimate of $1,583.68 to repair it. I told the technician that the drum had a lifetime warranty. He agreed and the new amount to repair the machine was $1,109.85. When I was given the estimate and looked it over, there was $889.96 in additional parts to complete the repair. I questioned the tech and he stated that the drum is like an egg. The parts are not reusable. I called Sears and expressed my anger.

When I decided to make this purchase, I weighed many things. It was an expensive purchase but decided not to skimp, go with their top product and now, I am told to junk it. If I knew that their products have such a short life span, I would have purchased something much more inexpensive. The washing machine now will not spin, or agitate and water pours out from the bottom all over my floors. I took the bottom off and the rubber seal that encases the drum is literally cracked in half. I was on the phone again with several people at Sears yesterday and the best they can do is to give me $150.00 off labor and $100.00 off parts. That still has me putting out $900.00 plus to repair it.

I feel if a lifetime part goes bad, it is their responsibility to have the machine back in working order and if those parts are not reusable, then the job should be done at whatever expense it is to get the drum working. That part went bad, so it is Sears' responsibility to get it performing again. They will not budge. I have 5 other Sears appliances in my home and will never purchase another. Like I told the woman yesterday, I want it fixed, but I do not think I should have to pay for parts.

Kenmore Elite Refrigerator cracks inside its refrigerator wall there are several of them. The only solution they claim is to make it look worse. Kenmore will not replace the unit. Who pays around $2,000 and wants a cracked refrigerator? I paid money for extended warranties, etc.

In September 2006, I purchased a Kenmore matching front loading washer/dryer, Kenmore range and Kenmore refrigerator/freezer. As of March 2009, I have had to call customer service to repair my washer, costing me $350. Coincidence or not, my range over this past weekend, 6/6/09, experienced a runaway temperature which could have lead to a fire and my dryer mysteriously stopped working. I called and requested service and was told I was responsible for $75 per appliance for diagnostics and then the repair amount on top of this. With all appliances being only 2 1/2 years old, and for 3 out 4 to break in a row, Sears Kenmore brand should be ashamed of themselves for putting their name on appliances we have put our trust in. Are there any consumer laws protecting me? I look forward to any assistance in this matter. I have the repair men coming this week on 6/10 and 6/11. I'm unable to cook and launder for family of 5 and have no financial means to replace these appliances. Never mind affording to spend an additional $350 each for their repair!

I have a compact refrigerator used for product at my business that I purchased 07/22/08. The refrigerator stopped running in June 3, 2009; the refrigerator is not even a year old. It is a Kenmore. I called yesterday and talked with 4 people giving them the same information 4 times of which was most annoying. Finally, the 4th person told me that of course it was under warranty, and would be repaired by a technician at no cost to me, or if unrepairable, I could get another one at no charge. After waiting all morning for a call, I received one and the technician reports that his report states my product is not under warranty, and I would be charged for the collect call and be charged for a repair fee. I am livid. I will never buy a product at Sears again, and will encourage everyone I know not to buy at Sears. If they will not back their word on a compact refrigerator warranty, I would not trust them on any appliance or product. I am very disappointed with Sears. I have a nonworking refrigerator that I will be trashing. Thanks Sears for nothing and wasting my time explaining this process numerous times.

We bought a side by side refrigerator on 11-5-07, model no. 106-57022602. We have had trouble with the ice maker since day one. It will spit out ice after you walk away. It freezes up and you can't get ice out. We bought the extended warranty and have used it twice. They showed us how to "unfreeze" it. It has taken about 2 weeks to get a repair person out to look at it. Once a drawer got stuck and it was going to take 10 days before they could get to it. Finally, we got it unstuck as water had dripped down and frozen on the drawer.

We recently bought Whirlpool washer and dryer and a representative from Whirlpool was in the store while we were shopping, and we told her about our problems. Her reply was "Oh, they have that fixed now?" Well, they didn't have it fixed on ours. Yesterday, it froze up again and we had to dump all the ice and run hot water in it, and it will work now. The repairman had said the crushed ice was worse in causing this problem, so we have been using cubed. Of course, I like the crushed ice and that was one of the reasons we bought this model. That and the ice bucket being on the door would give us more room. Water will start running down the door from the ice maker and we know it's time for repair, but it's hard to get it loose and lift it up at the same time. My question is, is there anything that can be done where I can use the crushed ice and not have it freezing up? I do not use the crushed ice now, but would love to.

We purchased a Kenmore Elite side by side in March 2007 and it worked really well for about the first year. Well, shortly after the first year went by (end of one year warranty), we began to have trouble with the freezer. It began to spill water into the unit and the water froze at the bottom of the freezer and it just builds up until it blocks a vent in the freezer that stops the refrigerator from staying cool. So far, we spent $2200 on what was supposed to be a great unit and $200 on repairs in which the appliance guy defrosted the freezer with a blow dryer and ran a diagnostic on the ice maker. Now, we will be spending who knows how much on a repair guy this Friday.

My daughters purchased a new Kenmore side by side, model number 106.56546400, around May 20, 2007. The warranty of course is expired. Currently, I discovered that my food had thawed in my freezer. I called Sears. They stated that there would be a $70 service charge but that I could buy a warranty for $299 which would cover $500 worth of fees. My problem is I have always had Sears appliances. I am 52 years old. My parents have always had Sears, which is why I stuck with Sears. The old refrigerator was 16 years old and still cooling, when my daughters purchased this one. I am appalled that this one did not last two years. Also, the Sears tech could not come to see what was wrong with my refrigerator for five days from the call. I believe it is because I would not purchase the warranty then and there.

To top it off, the sears rep. said that I could only call back three days before their visit should I want to buy the warranty. Furthermore, I called a local appliance repair guy. He took off my freezer covering to discover that my refrigerator had been worked on, the thermostat was hanging loose, and the wires taped with electrical. Someone had made repairs prior to selling the unit. He told me that the compressor was gone, after a diagnostic test of $69.95. The new compressor with a warranty would cost me $450. I am now irate.

First of all, Sears sold me defective product that they worked on and now I am having to pay for extensive repairs. I am a single teacher, who has been experiencing one financial hardship after another. I have a $20,000 dental bill, my car was hit by a driver with no lights and my budget is gone. Now, I have to figure out how I am going to pay for a practically new refrigerator that was sold defective. I have lost all of my food, $69.95, and I still will not have a refrigerator, because I cannot pay for new compressor right now.

I feel since Sears has been deceptive in their practices that they should send me a new refrigerator. At, best, they should replace the compressor with a full/extended warranty. After reading the other complaints about Sears and these side by side refrigerators, I am surprised that more people have not come together to file a class action lawsuit. This is ridiculous. I am just a hard working person, who needs at least the basics-a refrigerator.

We purchased a highly rated (by Consumer Reports) Kenmore refrigerator in January 2008. Recently, while wiping up a spill, the bottom glass shelf exploded into a thousand little pieces that flew in all directions. It sounded like a gun shot. I called the store where the appliance was purchased and they referred me to Sears customer service 800#. The first person I spoke with said the glass is designed to break into little pieces for "customer protection", however, my only recourse was to purchase a replacement shelf.

So I called Parts and Service, and although that particular CS rep was very nice, I still only had the option of replacing the shelf for a total of $46 including S/H. However, she told me this is a very common problem. The first person I spoke with suggested my dishcloth was 'too warm'. In the first place, it was room temperature. But, it shouldn't matter if the product was of good quality in the first place. How in the world is one to keep a refrigerator clean if you can't wipe it out with a warm, soapy cloth occasionally?

I feel it has to be a design fault in the manufacturing of the glass, or there was a problem with that particular shelf from the beginning. If the glass is intentionally that fragile, why would it be used in a refrigerator?

In 2000 we purchased a Sears Kenmore. After 6 years the cooling coil went out and the freezer stopped freezing and it had a leak. We went back to Sears and purchased a new one in December of 2006. Now it is May of 2009 (2 1/2 years)and the new one has quit cooling. All of my food in freezer and refrigerator was bad.

Called Sears they told me they would send someone out for $75.00 to look at it but it would be over a week. Also, I could buy a 1 year warranty for it at a cost of $272.18. We emailed the corporate office and never even received a response. Just talked to a friend, same thing happened to her sears after 2 years.

I will NEVER buy another Sears product. Why should I buy something that even Sears won't warranty unless you pay a lot extra for it. I can buy a home warranty that covers everything in my house for $325.00 a year.

WE have had our Kenmore Elite refrigerator a month short of 2 years and the motor on the refrigerator side has gone out. What we have now is $2,000 side by side PANTRY. We have paid a repair person $257 so far and we still need additional repairs. I am so disappointed and angry. We bought what we thought was top of the line. The repair man told us this was not an uncommon failure. How can this be? I knew Sears was going down hill in product quality in other areas, but i had always thought the appliances were reliable.

So far we have only lost food and $257, but as I said the repairs are not yet complete so the ultimate damage is not yet assessed. Oh - we went with a neighborhood repair and NOT Sears because of their $75 to assess the situation minimum charge. I just don't want to give that company any more of my money.

I bought a new Kenmore Elite Trio refrigerator, had many problems with it. Now of course after extended warranty has expired fridge is not working. Freezer works but refrigerator is warm. I see that I am not the only one with this problem. Are there any recalls on this model #596.75502400, if not there should be.

Ken

I bought a model 5478 Kenmore Elite side by side a month ago (04/09). The ice maker is in the freezer and the storage for cubes and the dispenser is in the door. The ice maker will occasionally drop the ice cubes into your lap or into the freezer below after you have opened the door. This is the way it is built, not a one-unit problem. This is true for all models that have this system, not just my model so watch out.

I called Sears and they have agreed to replace it with a GE Profile side by side that I liked better. It makes and stores ice in the freezer and only drops it through the door. My hat is off to Sears for handling my dissatisfaction very professionally. They are making the exchange and giving me a discount on the GE like I got on the Kenmore (25% off). No hassles at all. No restocking fee, no second delivery charge.

On a related note, my first choice as a replacement was a Samsung three door either the 25.6 cf or the 29 cf model. Both are not available because there is a problem and Sears must repair them before they can be sold. Best Buy also must back order them so apparently Samsung has a design problem. You can read all about refrigerator complaints by brand on consumeraffairs.com.

Friday morning, May 1, 2009,we smelled something hot. We opened the fridge and smoke poured out in a cloud. I and my son screamed for my husband who grabbed pot holders and they were singed. He was finally able to take off the plastic cover and loosen the light bulbs. The light sockets were burning and smoking.

If we had not been home it would most likely had caught our home on fire. The inside of the fridge was not cold at all and all of the food on top and in the door had melted. Jam jar lids were hot! It now smells like smoke inside the fridge. I am afraid to leave my home.

I called 1-800-469-4663 at 7:30am. They said to call back at 10:00 central time. I had to leave and got a friend to check the house. Later, I called the number back and they had a hard time locating my purchase date... We bought this appliance in 2007. Then I was put on hold so they could locate a local number but was disconnected and no one called back.

This product is defective! I am afraid to have it in the house. We had to move what food that had not ruined to a 10 year old cheap frige in the garage. (It has never had problems)

This is a Kenmore Elite, model #795-77556600, serial # 609KR00112. We though we were buying Sear's best. We bought this fridge, a Maytag stove and microwave, and Kenmore dishwasher at the same time. Does Sears still take care of their customers?

In the past three months the icemaker water line started spraying water at the inlet at the top rear of the frige, the icemaker door sensors are blinking a code that indicates both the reciver and sending units need to be replaced, the unit has been making a knocking sound that indicates the defrost timer is going out.

I have never had so much go wrong with a single appliance ever and we have been purchasing Kenmore appliance for almost 40 years. This will be the last Sears appliance I will buy.

Websites show these same problems occuring to many Sears and Whirlpool refrigerator owners and yet none of these items have service bulletins or are being covered by defective recalls.

We had to buy another small fridge to supplement this loss of usable space.

Did I say I will never buy another Sears Kenmore appliance again?????

I am afraid that can cause an explosion or diminish the cooling effect.

I purchased a Kenmore side by side refrigerator from Sears 3 yrs ago this coming August. It is still under warrantee. I had their repairman out two weeks ago as the rigt side wall has lg several cracks in it and looks like it is bowing slightly. He informed me that, because the cracks would not hamper the effectiveness of the frig nothing would be done. He offered to put apoxy on all the cracks but said that it would make the frig look terrible. The cracks are a result of a defect, not abuse. I paid well over $2500 for this frig and even bought the extended warrantee. There is an obvious defect in the frig.

In April 2007 we purchased a $2600.00 Kenmore Trio Side-by-Side ENERGY EFFICIENT refrigerator made for Sears Kenmore by LG. Exactly two years later, we received an undated letter, with no letterhead - stating that LG had misinterpretated the Department of Energy (DOE) testing rules for refrigerators - so NOW - TODAY, the rating for our refrigerator reflects a HIGHER useage than was indicated on our original purchase materials and labels! The letter states we MAY BE ENTITLED to cash payments for past & future energy use AND a modification to our refrigerator ice maker.

So we called the number and requested the product 'update' and they came and installed it for free. LG has been making refrigerators for years - so why is there confusion or misinterpretation of the testing rules all of a sudden? And why upgrade just the ice maker? Sears/LG the UPGRADE IS ONLY HALF COMPLETE! Upgrade the refrigerator to the energy efficient rating that we originally purchased! If [they] are unable to do this, bring us a new energy efficient rated refrigerator!

As of this date, we've yet to receive a letter of explaination of any kind. I believe we deserve a better return on our investment. But since they have our $2600.00 and we didn't get what we paid for originally - an energy efficient refrigerator, I'm pretty sure they are finished trying to make things right. Oh, did I mention it cost $2600.00? April 2009

We want to receive what we paid for. We wanted to do what's right for the environment and our pocket book, thus the new refrigerator replacing our 18 years old fridge, would be a good investment. Now we find out we paid way too much money for a lesser quality product than was being advertised. We are retired, living on a fixed income, and we feel ripped off.

It appears that Sears may have a manufacturing defect in a portion of its paint application process for side by side refrigerators. Our Kenmore refrigerator was purchased new from Sears in Fairfax, VA in April 2005. It is a black side by side, Kenmore model 253.55699407, manufacture date 03/05. The paint below the ice dispenser/water dispenser is blistering (and would crack to expose rust if pressed hard). I have not approached Sears yet, but given the stories I am seeing here, it does not sound hopeful. The reason I say it looks like a systemic problem is that Kim of Little Rock AR (06/16/08) and I appear to have identical problems.

Kim of Little Rock AR (06/16/08) I bought a fridair refrigerator from sears little rock on feb 2005. The refrig. is bubbling up on the paint around the ice and water in the door. I was on hold trying to select a choice from the call center for app 30 min. I spoke with two different people who was rude and not interested in helping me. The young man at the north little rock store told me I should have bought a cosmetic warrenty that I did not even know existed. The next gentleman in service told me he would be glad to help me for 79.00 service call. He then said I dont know what to tell you but to call the refrigerator company.

As our kitchen/dining room is the primary entertaining area in our house for parties and social gatherings the unsightly nature of this blistering will require us to spend money to fix it.

The fan in the freezer gets clogged with a massive block of ice that you literally have to hold a hair dryer to for it to melt for about 15 minutes, just so the fan can start running again. I purchased the Kenmore Elite Trio #795.77563600 French Door bottom freezer 1.5 yrs ago! Now that the ice has melted and the fan is running (this is the second time in 6 months i did this) the ice maker isnt crating ice!

For the money spent on this refrigerator, I was hoping i wouldnt have to replace it for at least 6 years, but it seems after calling Sears, they charge me $80 just for someone to come to my house to see whats going on, and an additional fee to fix the problem. ALL THIS AFTER 1.5 YEARS OF OWNING IT! Oh, I forgot, its only a year warranty, so the price tag for the TRIO matters none, because I'd be better off paying half the price for some NO NAME Brand Refrigerator that at least I know will work for a year or 2 and just keep replacing them as they DIE!

ALL these complaints about the refrigerator and NO RECALL? They're the same complaints in about the same amount of time after purchasing these models. Give your customers a break, its SEARS and KENMORE. Do the right Thing, Recall these huge ice buckets and replace them with something a family can actually use for over 2 years!

I purchased a Kenmore refrigerator from Sears in November, 2007. On April 7, 2009, it quit working. I called the service department, who informed me that I could now purchase another warranty that would cover repairs up to $500 for a year, which I did. When the serviceman arrived on April 9, 2009, he confirmed that the Error FF was a freezer fan motor problem, however, he did not have a replacement motor with him. I was told that it would take a week to get this part. I was also told that the warranty I purchased would not cover the lost food. I am now without my food which I had to discard and I have no way to store additional food for one week. There must be some recourse for consumers who are dealing with this type of ripoff.

Bought new home, has a KENMORE fridge in it. it doesnt work, I must say those cust service lines are not there to help you they are to discourage you, they know 70 % for people will hang up, and if you dont they will accidently hang up on you, OH and dont raise your voice with them, I mean why should you be mad, I will tell you what I going to do with SEARS fridge. i going to put thier fridge on my front lawn and spay painted SEARS MAKES JUNK.

I also put a sign in my back window window of mt CHRYSLER mini van that says dont but a Dodge as i have replaced my tranny 2 times, We vote with our dollars, and I dont vote for either company,

I bought a Kenmore refrigerator in November 2003. After I had it for about 18 months, I had to call Sears because the freezer compartment was cracking in spots. The technician came out and told me it was a common problem with the modeil I bought, and it was replaced. About 6 months after it was installed, I pulled it out to clean behind it, and discovered that the cord had a nick in it. I called Sears to get a replacement; this was just before Thanksgiving and they told me the soonest they could get out would be December 8. I got mad and said forget it. I taped up the cord.

Then I started having problems with the icemaker and since at that time it was still under the 4-year warranty I purchased, I called Sears again. The technician came out and told me it was because of the plastic waterline used to hook up the icemaker, but he did replace the cord. The almost 4 years later to the day that the refrigerator was replaced by what was supposed to be a new refrigerator, I opened up the freezer to find that everything was thawed and the refrigerator was not cooling. There was a plug in the back of the freezer that had ice on it. When I took it out, there was a line behind it that was covered in ice. I let the refrigerator thaw completely, thinking it was just a glitch.

When I plugged it back in, it still was not working. The motor was running, but it was not cooling. I contacted Sears to be told that it would cost $69.00 for the service call to tell me whether it could be fixed or not, or I could just pay $224.00 and they would fix it or replace it and warrant it for one year. Kenmore used to be a name you could trust and would last, but apparently, that is no longer the case. I will never purchase another Kenmore appliance, or any other for that matter from Sears.

I lost all the food in my freezer and refrigerator. I also had to come up with money to replace a refrigerator that should have been functional for at least 10 years.

2004 Purchased new Kenmore Bottom Freezer Orig. Cost Approx 1300.00 was floor model pd $Approx 900.00. Started (2009) been Making loud noise for a few months, quit freezing, clean freezer and next day was working again. 2 weeks later. The same thing happened and it did not fix itself.(No Miracles) So made appt online w/ Sears Techs. April 2, 2009 they came out. Paid a $65.00 fee to be told it was a compressor failure. The repair costs with parts and labor would be $700.51. Suprise 5 years/ sub compressor/ cracks /pops/ potential fire hazard.

i wish I had read these complaints before we purchased a Frig, High end Energy effciient Washer, Stove, Dryer, and Vacuuum. We thought they were reputable. Why hasn't anything been done about these guys. Almost all of the complaints I have read since my news about this purchases, (Of Ignorance) are so similar, approx. 3-5 yrs after purchase thecompressor dies, horrible customer service if you talk to a real person, and within days of Warranty Exp. which appear to be worthless.

The vacuum I mentioned was not purchased at the same time. It also is Dead. It isn't even 8 months old. Paid approx 250.00 reapirs costs are approx 250.00 I took it to a indepentant reapir business that i trust in a different town. Why is sears allowsed to get away with this obvious defective appliance sales and then they are not held responsib;e for the lies they say when they are selling appliances. Isn't there enough customers to lodge a class action law suit agaist these guys. My frig looks brand new. But worthless. not even 5 years old. Can't sombody do somthing?

Well no frig. eating out of coolers for a week. Spoiled food in frig and need to buy a new Frig and don't know who to trust.

Bought Kenmore Pro all Refigerator over year and half ago with extented warranty. After first month the lower half on unit would freeze and upper half would be 12 to 15 degrees different.Sent out service tech defrosted unit and left. Froze up again service tech replace thermostat. after nearly a year of replacing parts saers said the refrig was a lemon and replaced it.

It has been a couple of months now and the knew unit is starting to have same problem. Sears one source tells me they do not have problems with these refrig but will have to start the whole process of repairs again before the y will replace. they spent more money on repair men at my home than what he refrig cost.

on 2/23/09 i purchased a Kenmore 68502 model fridge, it was not in stock so i had to wait approx 2 weeks for it to arrive. since we are not made of money we opted for picking it up and not wasting the money on delivery charges, (boy what a mistake that was) we get it to our new home and plug it up a day later cause we had not moved in just yet. We follow the instructions and plug it up wait the 24 hour period it says to do before placing our food in it. well it never worked, brand new and it did not work,

i call the number that A. Johnson (AJ) gave me and i get routed to the customer service center in DALLAS, TX. I ended up having a repair man come and take a look at it and he said that the compressor was bad, that it looked like it was used or refurbished (WHAT IS THAT ABOUT!) since i cant for the life of me get a hold of anyone at the 95th and Metcalf location, i go in person and explain to them that my fridge never worked from the start, and the sales rep and his supervisor told me that they would give me a 20% discount, only if i could get it to them because they were not going to pick it up since i opted to have it delivered myself and if i came on Sunday 3/29/09 that i would get another 10% discount.

i was able to find a truck on Saturday, which by the way the weather was all ice and slush and this Sears location is about 20 minutes away from my home (in another state). The next day my mother and i go, check out what they have again and since every fridge on the floor was way more expensive than what i had paid originally i ended up choosing the same model, but my understanding was that i was going to get a 20% discount and it did not happen, i was told since the fridge was already marked down that there was no way they could discount the 20%, even though i was told that's what they would do and on top of that they would give me another 10% discount but none of what i was promised happened.

So i did not get anything from SEARS i am so disgusted with there way of doing business and their poor way of handling this, i was irate, and i told them exactly what i was thinking. I will NEVER shop at sears again and KENMORE products are now off of my list of reputable appliances. If it worked in the first place i would have my fridge and my food in it, so now i am still looking for one and my parents gave me their old one to use in the interim. Sears makes me ill!

We were more out of time and effort than actual economic hardship, other than the food i bought to put in it... $127.00. My husband smashed his toe when moving the fridge to the truck. I lost my temper and that was really ugly!

Sears has just now left my home after replacing the parts on my Kenmore Elite Trio Refrigerator 795.77304600 that I complained about the lights not going off and causing a major fire hazard. We were fortunate that we discovered the problem before it caused a fire. Sears issued a Service Flash on this problem and it most likely will not become a full-fledged recall. It cost me nothing but several phone calls.

Do NOT let the Service Department tell you that since it is not under warranty, or you didn't buy the extra protection package, it is going to cost you money. They are wrong. You MUST call the Sears National Customer Relations number. This is potentially very dangerous and Sears is WELL AWARE of the problem. Be the squeaky wheel. Don't wait to call them. It would be nice since they know this, that they had contacted their customers, but since they didn't, and if you are having the same issues we did, you need to call them and be PERSISTENT.

We too have a Kenmore 795.77304600 Trio Elite French Door Refrigerator purchased in August 2006. We have had the same problem with the interior lights staying on even with the doors firmly shut. The heat from the lights has melted the housing and caused the entire assembly to fall and hang by the wires. This is a serious fire hazard. I won't go into the number of phone calls that we have made since this started a week ago. I can barely believe it myself, but I will tell you to call the Sears National Customer Relations number. They will help you and they will then transfer you to an internal number they won't divulge and you will then speak with someone else who actually listens and does something.

I did this yesterday about noon and the local Sears store called me last night and again this morning. Sears is actually sending someone out this afternoon to look at the problem. We will see. But don't hesitate to call this number. I was truly amazed that I actually talked with someone not in India!

I purchased a complete household of appliances from Sears 7/06 - all Kenmore. I did not purchase the extended warranty due to the supposed quality. Less than 3 years later the compressor in my refrigerator burned up - luckily I was home and noticed not only was it not working correctly, the refrigerator (exterior) was hot to the touch. A friend - retired fireman - says I'm lucky it didn't burn the house down. Might I also add that the total time it was in use was 2 years due to a renovation. I have contacted both Sears and Kenmore with no satisfaction - this product is dangerous and needs to be recalled!!!

The original price of the refrigerator was $721.58

In May of 06 I purchased a Kenmore refrigerator. On July 3 2008 the refrigerator caught fire. Smoked filled the house. We kept hearing a popping and crackling noise and could not locate it. Then there was a loud pop and we saw a big burst of smoke coming from the kitchen. We saw the smoke coming from the fridge. We unplugged the fridge and used the fire extinguisher to put the fire out. We called the fire company to make sure everything was out.

Fire Company arrived and witnessed the smoke coming from the unit. They wrote a report. I called sears and was told since I did not purchase and extended warranty that I had to pay for a service call. The customer service rep offered us a July 23rd date to come look at the fridge I advised this is an emergency situation they said it was not their fault I should have purchased the extended warranty.

I have been going back and forth with sears . I had an attorney write a letter and sears refused to help. As a result , I lost all of the food in the fridge that was purchased the day before the fire. I only asked sears to replace the cost of the fridge and the food. To date I still have the fridge sitting in my garage.

lost food . Because of the holiday, there was a large amount of food that was lost. We had to rent a fridge to get through the holiday and then purchase a new fridge

Kenmore model #795.773.9600 purchased in October 2007, developed the same overheating of the light unit with melting of the plastic cover which has been reported with the TRIO refrigerators, however this model is not on the recall list. Called without any results, but had to agree to a service call. Submitted my complaint to the Consumer Product Safety Commission.

Fire hazard with heat from light bulbs melting the plastic cover.

Dec 22, 2007 I purchased a Kenmore french door refridgerator model 795.77572600. Sunday morning, March 23 I opened the fridge and found the light had been on all night and would not shut off. the plastic face plate that protects the bulbs was melted. the light stays on even when the door is closed. (note this was not a case of the door being left ajar!) all contents of the fridge were extremly warm and there was a burning smell. I looked closer at the plastic light plate and found the heat was so warm it melted certain parts of the plastic light cover.

I contacted sears and they said it is not under warranty. they would send a service call at my expense. The unit is only 15 months old. this is clearly a defect. I tried to contact LG(who produces the unit for Sears) and they said to call Sear. Here I sit with a $2400.00 unit that does not work. I cannot live without a fridge so i must purchase one. This is unacceptable.

Economic damage is the entire contents of the fridge and freezer approx $300.00 plus the fridge was $2400. it is just over the warranty period by 3 months. This is insane and I want a refund of the purchase price and the $300.00 for the spoiled food. I looked on the internet and this seems to be a problem with this model. I encourage an attorney to contact me. I would very much like to file a claim or participate in a claim with other who have the same issue