Kenmore Refrigerators

We purchased an LG refrigerator through Sears under Kenmore name with model number 795.71309.011. Fridge is under warranty for only one more week, and the top portion stopped working. Service man told us today that this is a problem with this model's bottom drawer design, because you think it is closed but it is open enough to cause a frost problem that freezes the fan. It appears to be a similar problem to other LG refrigerators that have been recalled and the fan can be a fire hazard.

Our model has not been recalled, but serviceman said we better get extended warranty because this is a lousy model. If he is telling the truth, it should have been recalled. If he is lying, it's a Sears scam to scare us into buying expensive extended warranties. It also took the one week to come out and service, because they ordered a new PCB, but that wasn't even the problem.

The service man said that this model has been out five years with this problem with no change in the design. There is too much "play" in the bottom drawer door. He changed the PCB anyway, because he said he changes 30-40 bad PCBs a year on this model. He also changed the sensor in the freezer drawer door that communicates to the PCB.

I feel that in light of his information, Sears should give me the extended warranty for free. They also dented the door when it was originally delivered, and we could never get through on the 800 number to get compensation. And they count on us being too busy to follow through.

I purchased model 75523 bottom freezer Kenmore refrigerator on 11/26/2004. It has been serviced three times not including the recent service, which concluded the compressor was blown. Now what? Does Sears have any program set up for such failures of their appliances? I can't afford to replace this 7 year old fridge, what alternatives are available to consumers? Please let me no the next action in order to amend this problem. Thank You.

We purchased a Kenmore Elite Refrigerator in 2003 and currently have a Service Smart Protection Agreement that will expire in April of 2012. The refrigerator side was not cooling about 4 weeks ago and there have been 4 visits from the repair team to solve this problem. They have replaced 3 different parts but as of today, it is still not working properly. I am beginning to wonder if the real problem is due to the repair company or the product itself.

Purchased a Kenmore freezer @ Sears in Annapolis,Md on 10/07/11 and the extended warranty. The packed freezer stopped working on 11/16/11. A service tech came to my home on 11/25/11 and determined the freezer had a faulty thermostat. He wanted to order a new thermostat which I found unacceptable since the freezer was less than 60 days in my home. My thoughts were what else will be non functioning.

Under warranty the cost of the food has been reimbursed. But this is where the situation becomes bizarre I was informed to call Customer Care on the 11/28/11 because that is when they would have the service techs report. On 11/28/11, the scenario is as follows: called 800-469-4663 spoke with Nicki who told me to call Phil (appliance mgr. @ Annapolis store), who told me to call the preceding number because he couldn't help me,spoke with Chris @ 800# was disconnected, called back spoke with Natalie who transferred me to Debbie who transferred me to Janis in the Warranty dept. who transferred me Customer Solutions. Spoke with Sheba who told me to 800-479-6351. Called this number and spoke with Justine who told me a new freezer would be delivered 12/09/11. 12/09/11 @ 7:23am John called to inform me the freezer was damaged on arrival and he was placing another order to have a freezer to me on 12/16/11.

So I cleared my schedule because the the delivery window is between 8am-8pm. The call is made the day before. Well, I received a call which informed me the delivery is scheduled for Sunday the 18th. Really who makes deliveries on Sunday. I go to service and have a youth group, there is no way I'm cancelling because if it wasn't for the Lord I don't know what I would say in this situation. I bake cakes and pies to sell for the Holidays and this has really messed me up. They extended a gift card but this in no way makes up for the complete inconvenience and frustration I have experienced with a purchase that has been a disaster.

I sent a letter to Corporate and I have been in contact with Michael (888-266-4043 ext.58). Called him on 12/09/11, advised him of the situation and he assured me he would be on top on this. Well, I called him all day today and left several messages. Finally I had my daughter call because I was in class until 4pm. His response was what did I want they had already given me a gift certificate. Well I'll tell you what I want. I want my freezer I paid for, up and operating in my home. This is why I'm reaching out to you.

Our side by side Kenmore refrigerator, serial no. 253.44503609 came with our condo, probably purchased in 2007 but maybe 2008 when we purchased the condo. Last year, we discovered a rust spot on the exterior back panel behind the freezer side and a large amount of condensation. The interior was working fine but clearly it was just a matter of time before the rust would eat through the paneling and cause a hole making interior cooling inefficient if impossible.

We called Sears and a repairman paid a visit. After looking at the unit thoroughly, he concluded that nothing could be done. The problem was with a lack of insulation in a small area behind the freezer inside the unit, i.e. a problem with the manufacturing. When I called Sears back to see if there was anything else that could be done, the person on the phone said that the repairman who had visited wrote that we had refused service to the unit! Can this problem be fixed or not?! Their response: they could send another repairman out and put the $60 we would pay towards a new refrigerator if that's what needed to happen. Would we like to buy the extended warranty for $250 at that time?

This refrigerator was doomed before it left the warehouse and now I will have to replace it at full cost. Thanks Sears, for your crappy products. Would this issue have even been covered under the one year warranty? I will never purchase another Kenmore product nor one from Sears. This product should be recalled if other units experienced the problem.

Check the back exterior of your refrigerator/freezers!

I purchased a Kenmore Elite Refrigerator Model Number 795.5107. We've had the refrigerator replaced 3 times, and each time, we have the same indentations on the freezer side door panel. The refrigerator is stainless steel. The first time we had it delivered, we thought the delivery crew had damaged it. Upon receiving the second refrigerator, we saw the same indentations on the door panel. Third time is not a charm. We still have the same refrigerator. Sears has only offered to send me another one. I've asked that they inform the manufacturer that they are producing damaged panels and they have yet to remedy the problem. I paid good money for a damaged refrigerator.

We purchased a Kenmore French door refrigerator from Sears, model 795.77316600, made by LG. We have had nothing but problems with it since the first day. Doors have been replaced twice. The light would not turn off the first day we owned it and melted the cover.

There is now a class action law suit for this problem. Each shelf in both doors have broken pieces. The vegetable bins have been replaced twice. The main circuit board has been replaced once. The quality and reliability of this appliance is simply horrible.

Kenmore Elite Kenmore refrigerator (Model number 59676522500) required frequent service calls. It would have been nice if the repairmen told us that they were repairing the same part over and over again. It is a horrible design flaw. The copper tubing that goes from the compressor to the evaporator runs through the drain pan. The moisture corrodes the tubing causing loss of Freon. The repair is expensive (Sears wanted $900). If we had known the other four repairs were caused by this design flaw, we would have continued the extended service plan which had expired shortly after the last repair. So, this $2,000 refrigerator wasn't built to last even a year. It was repair every year since purchase. It is now 5.8 years old and needed to be repaired again. You'd think they would fix the problem, not just put band aids on it.

The ice maker water line from my Kenmore refrigerator 7425, unknown to me, had a crimp in it when installed and after 4 years developed a small hole. The water leaked under my kitchen cabinets, causing thousands of dollars in replacement costs. At the outset of the leak, there was no visible evidence since the water spread out toward the back of the cabinets. According to my plumber, the crimp was there when the refrigerator was new and installed that way. This refrigerator was rated highly by Consumer Reports and might be a good refrigerator if it wasn't for the shoddy parts and attention from installers.

I purchased a Kenmore Elite Side-by-Side Refrigerator, model number 795.5137. I took the delivery on a Wednesday. The doors were taken off for entrance into the house. It was plugged in about 3 p.m. after putting the water line on and taking off the tons of tape used in shipping. Four hours later it was still as warm in the fridge as outside.

I called a tech service and after being transferred three times to an expert on this fridge, I was told I must wait 24-36 hours. I explained I had food sitting in ice chests and on my counter; he said do not put food in. I waited 24 hours and did not open the doors at all. When I checked the fridge it was still warm; the fan was blowing warm air. I called the tech service again and got transferred three times to the expert. This guy had me press a few buttons and asked that I hold my phone up to a small speaker on the door. The speaker let out what sounded like a fax machine. The expert said from that sound he could tell the fridge was in fact cooling down and that the inside temperature was 74.

I explained that in my house and the outside temperature were both 70. I would be better off leaving my food outside. I was then told to wait a few more hours which I did. At somewhere after 11:30 p.m., I had had it I called again and was told to call delivery service and have the fridge exchanged. I had to wait until the morning. I called delivery service and was told I could not get a new fridge delivered for three days. I raised hell and got a next day delivery. Next day new fridge arrived at 3 p.m. The delivery guys took off the door brought it in and took the old one. I asked the delivery guy if taking the doors off may have had something to do with the problem; he said no way. So I hooked up the water line, peeled off the tape and plugged it in.

Four hours later there was nothing but fan blowing warm air. I called the tech and the same transfer three times until I finally got tech, who said I must wait 24 hours and do not open doors. I tied a string on the handles so nobody would open this thing up. Twenty-four hours later, I untied the doors, expected to find a fridge waiting to cool my food and guess what yep, warmer than outside. I called tech service again told I should check the outlet voltage which I did and it was perfect. I even ran a heavy duty extension cord to an air condition outlet in the living room and no difference. Tech said I needed to schedule a repair man and was told that 10/24 was the first available date. I explained to tech on phone that it is over a week away she said there was nothing she could do. She then said if you have medication in the fridge it will be considered an emergency. I said I do have medication in the fridge and she made the appointment for three days out.

As I write this my wife is on the phone getting nowhere with Sears. I will not be waiting for a tech, I will be getting this back to Sears and purchasing a reliable fridge from somewhere else. I'm done with Sears if I could I would drive this fridge to the CEO doorstep and leave it there. I have been a lifelong Sears customer but no more.

I hate my Sears Kenmore Elite Washer and Dryer.

The washer constantly goes off balance - even with small loads of two pairs of jeans and a polo shirt. I spread the clothes out at the beginning of a wash. On average, I have to stop the washer 2-3 times per load as it throws an error code because it is off balance. It finally broke down and decided to call Sears to schedule an appointment to have it looked at and repair it. The dryer also will not stop even if the clothes are brittle dry as it can only be set at 40 minutes. The representative asked if I also wanted that looked at. Obviously, I said, "Yes."

The appointment I maid was to be this Monday at 1pm - 5pm. I checked my email and one is at 8am - 12pm and the other is 1pm - 5pm. I am not sitting around all day waiting on Sears! I called to have both fixed between 1pm - 5pm. The representative said they cannot move the one to the afternoon. I asked for a supervisor but never got one even after calling back and waiting for more than 10 minutes listening to music.

Boy wish I was strong enough to haul these back to Sears and leave them at their store. I only selected 1 star because there was no lesser option.

The lights in the refrigerator compartment would not shut off and it is starting to overheat and smell like burning plastic or wires. I placed a call to Sears for service and was told initially that the issue would not be covered. I explained to the representative that this could have been a serious problem resulting in property loss or death if a fire resulted. I told them that I had noticed many other complaints posted on the Internet referring to the same issue.

I asked to be transferred to the recall department and spoke with a lady, who explained to me, after placing my call on a brief hold, that there was, in fact, a recall (Model: SF-46-515-R5). The telephone number I had called was 1-800-469-4663. I was told that it was a recall from LG. Apparently, they had made the refrigerator for Sears Kenmore Brand. The parts are on back order and when they are shipped, I will be notified and the service will be done free of charge.

My Kenmore refrigerator freezes food and insulin even when its thermostat is set as 40 degrees. I have had several repair calls and appointments on this since it was bought in 2009 and this issue is still not resolved. The Customer Service department has told me that my warranty is invalid (which it is not). The customer service today went as far as hanging up on my husband while he was complaining about our refrigerator problem, freezing his insulin.

I purchased a Kenmore Elite French Door refrigerator for $2,500 and I will never buy another appliance from Sears. I have had nothing but very, very, very poor customer service! The brand new fridge was delivered and it did not work. The technician came the next day but he couldn't fix it and had to order a part. I demanded a new fridge. They said that it would not be a problem but I couldn't get it until next week. Everything went downhill from there. They definitely were not concerned with customer care. The new fridge was scheduled to be delivered. I got a call that morning saying that it was damaged while it being put on the truck, yet another delay. I was very aggravated and inconvenient; yet nobody seemed to care. They passed along the blame from one person to another.

My husband finally had to call the headquarters to get any help. Whenever I called the 800 number, I was calling overseas to try to communicate with someone whom I could not understand and who did not speak fluent English! Imagine that? There are millions of Americans without jobs and I had to call overseas! I am so done with Sears. I will never buy from them again, nor recommend them. If it weren't for the simple fact that I am tired of dealing with this, I would pursue it further. But I am done wasting my time!

Five years ago, I purchased a Kenmore Elite refrigerator model # 25344393407 and now I have discovered cracks in the lining of both the freezer and refrigerator compartments.

I contacted Sears and was told that they know of the cracking problem but there was no recall issued. The fix for this is patching the cracks with epoxy. I understand that the cracks continue to appear, this being an ongoing problem. Checking online, many have the same problem. One technician had the nerve to say that it was due to humidity in my home, I live in NY! How dare they try to blame the customer for this defect!

SUBJECT: We, the consumers, have a right to educate ourselves about misleading claims that companies make. This is one reason why our experience is being told to warn other consumers that work hard for their money. It's our opinion that Sears made claims to us that were untrue and will not be honored.

My husband and I are very disappointed in Sears' lack of customer service. Sears sold us a Kenmore last year's model at a discounted price, untouched or removed from the carton. We were told that it was guaranteed to work just as well as the newest versions of refrigerators. We complained that our frozen food was being thawed out and then refrozen. We were very upset that we had to keep throwing food away because of this. We didn't want to take the chance of becoming sick. We were told on the first two repair visits that they could not find anything wrong with our refrigerator. We were just told to keep the food away from the proximity of the mechanisms on the top and bottom of the refrigerator and the repairmen turned up the cooling level setting on the refrigerator. It didn't solve the problem.

From the third visit from a repairmen, we found out (via a phone call he made) that our refrigerator model had a history of a faulty freezer mechanism. It would get stuck in the defrost mode too long and then the mechanism would freeze everything again afterwards. With this history of a freezer problem, they should have taken it off their sales floor when they found out about it. By this time, it was now seven months into our warranty, which meant that we had seven months of wasted food that we had to toss out. It was very inconvenient and bad to the wallet, to say the least.

We wrote a letter to the W. Bruce **, CEO of Sears, Roebuck & Co. at 3333 Beverly Road, Hoffman Estates, IL 60179. We thought it would be fair that Sears honored our monetary loss by reimbursing us for all the food we threw away to avoid food poisoning or getting sick from it. We also thought it was unfair that we had to wait hours (one time we had to wait six hours past the repairman's estimated time of arrival) for the repairman to arrive. Again, it was very inconvenient and a lot of wasted time, taking time from other things, like our jobs.

Sears had not even offered to lend us a working compact freezer to use while we waited for the new part. As I previously said, they knew that the model had a history of a bad freezer mechanism and they still had it on the sales floor. A representative that worked under Sears CEO W. Bruce **'s response was to offer us a one-time offer of a $150.00 gift card to Sears to cover the wasted food. We spent a lot more money than that on food that we had to throw away, but it was better than nothing at all.

A week or two later, a repairman came with a new part to replace the malfunctioning one. But after using the refrigerator and adjusting the mechanism to different levels of cooling settings, the refrigerator still continued to give us problems. The ice cream, frozen waffles etc. in the freezer would be deformed in the freezer area from not being frozen enough. At the same time, the bottles of water in the lower refrigerator area would be frozen, along with rice, strawberries, and various other food items in the lower fridge. We would have to take the bottled water and let it sit for hours in order to drink it.

So, we once again, called for service. On September 10th, the repairmen came out again and said that nothing was wrong with our refrigerator (deja vu) and told us to keep the food away from the mechanisms, to leave space around them. This is what we were told to do before they discovered the faulty history of the refrigerator.

In the meantime, Sears Warranty Service kept calling us to give us the opportunity to extend our warranty. I told them that I was not happy with the service warranty we had now and that we would probably never buy a large appliance again from Sears. They then said that after four service calls within a year, we could opt for a different refrigerator from Sears if we were not satisfied. Sears warranty unit didn't even know why we were unhappy and threw in this claim to make the warranty sound so good. One of the repairmen also told us this, too.

On the last day of our one year warranty, Sears Warranty Service called for the sixth time, and reiterated the same claims of satisfaction to customers. This was upsetting, since it didn't seem to be true. So, I put in a call to the Sears blue crew home repair, spoke to a real person, and also left a message that we wanted a new refrigerator because ours was still not working properly. I also called Sears in South Center Mall, Tukwila, WA and left a message with an apparel manager who was filling in for the large appliance manager.

The next day, my husband and I went to talk to the large appliance manager, David **. He had not read the email from the apparel manager yet. I told him that I had requested a new refrigerator on the last day of our warranty with both his department at South Center, Tukwila and with customer service repair people. Mr. ** seemed sincerely interested in helping us with our problem and said that he understood. He was very polite and professional and we felt like we were finally talking to someone who believed our problems with the refrigerator. He said that he also had trouble with a refrigerator he purchased from Home Depot, and that it wasn't just Sears appliances. It did, however, make me wonder why he had purchased a refrigerator at Home Depot when he was the manager of large appliances at Sears!

Note: There is a guy who works here that had bought a refrigerator at Home Depot with the same exact problem we had, and they actually replaced his refrigerator with three different ones in four months until he was satisfied. I do not know what the outcome for Mr. ** when he had the dysfunctional refrigerator from Home Depot.

Mr. ** sent an email to his supervisor and said that we should be contacted by him within a couple of days. He said that there probably wouldn't be a problem in replacing our refrigerator. But Mr. **'s supervisor never called (no one did, including the Sears blue crew home repair).

On September 18th, 2011, my husband went back to see Mr. ** in person at Sears. His response was that his supervisor had not responded to his email, but that he had been informed that we had to have four service calls plus four parts replaced before a refrigerator would be replaced. Mr. ** said that this policy was new to him and he had not been made aware of this new change. He told my husband to send in the original receipt of the refrigerator.

As of today, September 22nd, 2011, we still haven't heard from the Sears blue crew or Mr. **'s supervisor. Is it Sears' new policy to prolong or ignore the customers until they give up hope? My opinion is that it seems to be their policy to be very persistent when your warranty is coming to an end so they can get more money from you, but not to be persistent when you need something.

Although I had already told Sears that I wasn't going to buy the extended warranty, they kept calling us, after I had told them, no thanks. The very next day, after my husband spoke to Mr. ** for the second time, Sears called us again to extend our warranty. Although I had no intention of extending our warranty, I asked them about customer satisfaction and getting a replacement for the refrigerator. They said that the policy was four service calls and that we did not have to have four parts replaced to get another refrigerator. They, of course, was not aware of our situation. Different responses for different circumstances.

SUMMARY: We, the consumers, have a right to educate ourselves about misleading claims that companies make, either in writing or verbally. If it's a verbal promise, a good company would honor it. This is our experience and we wanted to share it with those who might have the same problem with Sears. I am sure that there are a lot of satisfied customers buying large appliances from Sears, but our experience has left us very disappointed. We were told for seven months that nothing was wrong with our refrigerator until the history of the bad freezer model was revealed before we were taken seriously. Now, it is happening again and we feel like they don't believe or care.

Good luck with your experience with Sears!

I own Kenmore Elite three door refrigerator. The light would not shut off inside. And the melted plastic in above the light housing bulb exploded because it was so hot. I called customer service. I was told that even though there are many complaints for the same problem, I had to pay for repairs. I unplugged the light and have to live with this until I can afford another refrigerator.

We purchased a Kenmore refrigerator several weeks ago, and the ice coming out of the ice maker had a horrible chemical taste. A Sears repairman came out to check it (it took weeks for him to come), but he could not find anything wrong. He sent us a new ice maker, which we installed ourselves, but this did not solve the problem. The ice still tasted awful, like gasoline. I called Sears again, and they sent a different person out. He did not know what was wrong, either. He took the water filter out and told us to see if that made a difference after a few days. Yes, that did solve the problem; the ice now tastes normal.

Apparently, poison chemicals were leaking out of the water filter into the ice maker's water line. The reason why we purchased this $1,000.00 fridge to start with was because it had filtered interior water and ice maker. Now it has no filter in it, so consequently, we do not have the filtered water that we paid for. To top it off, Sears refuses to replace the defective water filter. I will never deal with Sears again!

Two years ago, I bought a Sears Kenmore Side-by-Side Refrigerator, Model 106.58144.801. When it was under warranty, the repairman had to come out 4 times to fix the ice-maker! The technician told me Sears will only come out so many times when it is under warranty, and then, they won't honor the warranty any more. Now, after only two years it stopped making ice totally and I had to replace the whole ice-maker. It should last more than two years! Poor engineering to say the least. Sears needs to apply pressure to Whirlpool to correct the problem with their products, or refuse to do business with them. As it stands, Sears benefits from the shoddy workmanship by selling parts, but in the long run people will stop buying the products at Sears as they will have lost faith in them. I replaced the ice-maker from a local vendor -- not Sears! I will not buy major appliances from Sears any more.

On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost.

We placed a call to 1-800-4MY-HOME and were informed that our protection agreement expired on 30 June 2011 (not quite two months prior). We were told at that time that a technician could not even come to look at the refrigerator until 09 September 2011. When asked if there was any way someone could come and, at least, look at it before then to determine what was wrong, we were told no. On 22 August 2011, I called 1-800-4MY-HOME again to try to discuss any possible options since we buy all of our appliances from Sears. Meanwhile, I had to have another company come out to look at the unit for $89.00 to, at least, find out what was wrong. They came on on 24 August 2011 and determined that the mother board fuse was blown and a whole new mother board must be installed.

On 22 August 2011, I spoke with Ella after calling the 1-800 number. Ella was helpful. She informed me that we could purchase a one year extension for our appliance for $163.98. I asked if we could possibly have a courtesy extension to help move the service request along and perhaps avoid the $89.00 fee for someone else to come and look at the refrigerator, she advised no. Once we paid the one year extension of $163.98, we could schedule an "emergency" service call where someone would come out within five days. I asked why we were not notified that our warranty was going to expire, and was told that no notification was being sent out. Only as a courtesy, we were given the option of extending for the $163.98. I then asked if we could schedule the emergency service first and then my fiance would just call back to give our credit card information. She said no and that we must call back and pay the extension first before we could schedule.

My fiance called back that same day and was given an extremely hard time. At first, they told him that the amount to pay was $251.00. He said that I had just called an hour or so ago and was told $163.98. He was told again that it was $251.00. He called me to ask who I spoke with and I advised him that it was Ella. Finally, after being transferred three times, the amount of $163.98 was found to be the amount to pay. Then, when tried to activate the "Emergency Service call," they told him that no one could come out until 07 September. He said that there should be a note saying that we are requesting an emergency service because we had been without the refrigerator since 21 August 11. Reluctantly, a call was scheduled for 29 August 2011 between 1 - 4. We asked that a note be put on the account stating that this could not be cancelled.

On 29 August 2011, after taking the afternoon off from work, we received a call at 3:30 saying that the technician had called out sick and they had to cancel the appointment. (Why wait until 3:30?) Then, we asked, "Does it say that this appointment cannot be cancelled?" The reply was, "Yes, but there was no technician available to come." They could reschedule for 30 August 2011 between 1 - 4 again. We were not happy but we agreed. I also called to inquire about the food we lost and was told to give the list to the technician. He would have to call the food loss department and verify a few things.

On 30 August 2011, at about 3:45, we received the call that the technician was running much too late to get there, asking if could they reschedule. My fiance had been home since 1:00 p.m. After he informed me of this, I called the escalated customer solutions phone number and was treated with no respect stating that we were given the option of cancelling. This was done if your customers had to go back to work or had other plans. I said that the technician wanted to cancel the appointment again. It was already too late to return to work and we had taken two half days already. This was unacceptable. I advised that I didn't care how late they were going to be. I would be there and I wanted a technician to arrive, prepared to fix my refrigerator. The lady on the phone reluctantly checked with "scheduling" and I was told that someone would be there that day. She could not give me a time, though.

I left work and headed home. Half way home, my fiance called to say that the technician arrived at 4:20 and was there for 9 minutes. The technician determined that the mother board was blown, had to order a part, and no one could come back until 14 September to install it (This was Karl from the Blue team). Karl then proceeded to tell my fiance that if he was handy with a screwdriver (since the part was being mailed to our home), my fiance could open up the back of the refrigerator and install the part himself. Wouldn't this void my warranty that I just purchased? He then said that the part would arrive Thursday to our home. My fiance stated that he was not going to install it himself and when he said that he had the food list to give to the technician to call the food loss department, Karl said that he couldn't take that list. It wouldn't be covered anyway, and there was nothing he could do. We would have to wait until the unit was repaired to even attempt to call it in. My fiance was at a loss of words. Karl left after being there for a total of 9 minutes.

My fiance called me as I was still on my way home so I attempted to call Sears again and tried to explain that I was extremely dissatisfied with the events that took place. I was told to hold and the line got disconnected. (It was 4:45 when I called). When I called back, I was told that the offices were closed until 8:00 a.m. the next morning. Needless to say, I was not very happy. When I arrived home, I was shocked to find in the mail a "renew your warranty" letter. The worst part? It said that I had until 03 October 2011 to renew. The cost? $130.00, which was $35.00 cheaper than what we had paid. I am finding all of this to be a huge game being played by Sears. The notice led me to believe that I was covered until 03 October, and to renew, all I had to do was reply and pay $130.00. But I had been disconnected earlier.

At 8:00 a.m. on 31 August 2011, I was calling the escalated number once again. The person who answered, after asking for my phone number, did not even let me talk. She said, "I see here that there is an emergency part ordered for you and it will be delivered tomorrow." I asked about the 14 September 2011 installation and why was I disconnected last night. She said, "Hold on. No, we can have someone there Saturday. I don't know what 14 September you are talking about." I tried to explain what had happened but she said, "I can read it all right here, no need. Is Saturday okay for you? Between 9 - 11?" I said yes, but..." She interrupted me and promptly said, "Have a nice day, thank you for calling Sears," and hung up. I have never been so insulted by this entire process. At this point, if the technician does not arrive on Saturday, I would like my refrigerator replaced with a three year warranty.

As a bright note, I called the food loss department myself on 1 September 2011. I spoke with Ashley, who was, I must say, amazing. I told her the whole story and asked if the department would be open on Saturday so the technician could call-in the food loss as I was instructed. She said, "No, but I can see what a problem you have been having." She proceeded to process the food loss claim without any problems. She was absolutely amazing, nice and helpful. If my whole experience was like this, I would not have been so angry.

On Friday, 02 September 2011, we received a call confirming our appointment for Saturday 03 September between 8 - 12. So, by 12:05, when no one had arrived, called or anything, I called the escalated number that I had been calling all week. They informed me that my account was locked and it had been referred to corporate with a case manager. They could not help me other than to pass my number along and have someone call me back within two hours. I expressed my extreme displeasure and the representative informed me that she understood and would have the corporate case manager call me.

I decided to call the number that had confirmed our appointment just to ask why no one had appeared at our house. After holding for 17 minutes, the representative informed me that my appointment was cancelled. I said, "What? Who cancelled it? You confirmed it yesterday." She said, "Well that is an automated call. I said that I didn't care if it was automated or not. It was confirmed, and this is an emergency call that has been an emergency for a long time. I asked to speak to the person who decided to cancel this without letting us know and after holding for a considerable amount of time, my call was disconnected.

I called the escalated number and after holding for 15 minutes, I was informed again that my account was locked and referred to corporate. The representative assured me that she would take my number to her manager (who would get in touch with the case manager) and someone would call me back shortly. I had been at home waiting since 8:00 a.m. and it was now 2 p.m.

Then, I received a call from case manager Edwin's assistant**. She stated that she reviewed my case and that she understood my frustration. Edwin would contact me today. I explained that I would have never known the appointment had been cancelled had I not called them several times. I informed her that I was completely aggravated and that I could no longer afford to take any time from work. It has been 17 days without a refrigerator, I have been hung up on, given more excuses that I can count and lost time from work. I wanted either someone to come on my time to install the part or I wanted the refrigerator picked up and have my money refunded. At this point, I don't want anything from Sears in my home since it's nearly impossible to get it fixed or get any help on an emergency situation. I've had to eat out for three weeks, which I cannot afford. I can't go another day without a refrigerator.

As I am typing this email, I received a call from a technician that he was at our home to install a part. I am flabbergasted. I informed him that someone was supposed to be there on Saturday but no one showed up. There was no one home today. He said, "So, you are telling me that I can't install this?" I said, "That is what I am telling you. No one showed up on Saturday and we found out that it was cancelled after six hours of waiting. He said, "I just install parts. I don't know anything else." I said, "Well, there is no one home. No one knew you were coming. I know that it's not your fault but this has been escalated to corporate. No one can get there because we had no idea you were coming."

At 9:45, Rowland in routing just called me apologizing. He informed me that someone cancelled the appointment for Saturday, set it up for today without letting anyone know and that should not have happened. He doesn't understand why but he realizes that this was the wrong thing to do. He said that he can have someone come first appointment on Wednesday, 07 September 2011. Meanwhile, I still have no phone call from the case manager or corporate offices. This is completely unacceptable!

Today, 07 September 2011, I just got off the phone with 1-800-469-4663 since Rowland informed me that we would be first on the appointment. But now, they informed me that I am on the schedule for tomorrow between 8 - 12. How much longer is this going to go on? I still have not received satisfaction/ resolution from the case manager. I still do not have a working refrigerator (this is Day 19) and again, we are being pushed off until another day. I feel like this is being treated as a joke. This is still completely unacceptable. I am tired of hearing "we are sorry," this is beyond being sorry.

Kenmore refrigerator 2007 (manufactured by LG) malfunctioned when the inside lights did not go off upon closing the doors. Heat buildup caused the control panel encasement to explode off its binding and heat from the bulbs scorched the light bulb receptacle and melted the butter inside the butter enclosure, and sent it down the whole side of the door. A dog can container was actually hot to the touch from this and the unit had to be unplugged because the bulbs (from the heat) melded to the unit. A fire would definitely have ignited had I not opened the door when I did.

In July, our Kenmore refrigerator broke. The part to fix the refrigerator was on back order and no one knew when it would be available. I called Sears customer service and their representative said we were eligible to purchase a compact refrigerator, since we had a protection plan. She said we would be reimbursed for up to $400 and we would be allowed to keep the refrigerator. I thought this was very generous and made her repeat the dollar amount just to be sure. She said, "Yes ma'am. We will reimburse you up to $400."

We purchased the compact refrigerator on June 26 and sent in the receipt for the reimbursement. I was dismayed to find out that we had been misled. On July 6, I spoke with a manager at Sears Service Contract Solutions. She was mystified as to why we were told we would be reimbursed up to $400. She said our plan only covers us for up to $100 for a rental reimbursement. Since we had been misinformed, she authorized a reimbursement of $250.

We accepted the $250 reimbursement, though we were still very disappointed by this outcome. The total amount of the purchase was $344.80 (sales check #: 023983267063), nearly $100 more than the reimbursement amount. Had we been given the correct information in the first place, we would have been happy to rent a compact refrigerator. However, since we had purchased the refrigerator, we would have to pay a restocking fee to return it. Also, we would have to arrange for some way to transport the refrigerator back to Sears. Since my husband had just come home from the hospital, this was logistically infeasible.

On July 26, nearly three weeks later, we had yet to receive the reimbursement check or any written notice that our claim was going to be processed. I spoke with Lauren at Sears Service Contract Solutions. She assured me the check was in the mail and I should wait a few more weeks.

On August 22, I called again and spoke with Pat, and later that week, Larry. It took a few days, but Pat and Larry were eventually able to get ahold of the audit department. They informed me that the reimbursement check was processed on August 26. I was hopeful that the wait would be over.

It is now September 5, nearly three months after we were first promised a partial reimbursement. We have received no check.

I have written to Sears corporate. I hope that Sears will honor their original promise of a reimbursement up to $400. If not, I regret that we can no longer shop there. I encourage others to boycott Sears as well.

Less than two years ago, I purchased a Kenmore refrigerator from Sears. The circuit board went out on Friday August 26th and the company scheduled someone to come out five days later, Tuesday August 30th. The service man informed me that the part would need to be ordered and that someone would come out on Friday September 2nd. Friday came and I was told by Sears that the serviceman was delayed with another customer's needs and that I would have to wait until the following Thursday, September 8th. I can't believe Sears treats their customers this way. I am ready to share my disappointment with the public, cancel my card, and no longer buy their products.

We paid $2,500 for a new Kenmore Elite refrigerator in June 2007. When it was delivered, the ice maker did not work, so a repair person from Sears was sent to fix it, despite our request for a working, new fridge. Shortly thereafter, the water dispenser broke, again, Sears came to repair, not replace. When we asked for a new one, we were told it had to break four times in 12 months to apply the lemon law. It only broke three times, so we were out of luck! Since that time, we have had it break down once a year, ice dispenser, motor/fan, loud screaming noise, and each time, spent about $300. Today, it suddenly began humming like there's a tractor trailer coming through my kitchen, but then the sales people tell us "well, we shouldn't expect it to work well after one year and should have bought the extended warranty." How can we allow a company to operate this way in this country, it is flat out fraud. Do not buy anything from Sears, especially appliances. I won't even begin to tell you how they purposely withheld the advertised rebates from us for over a year, it took 4 separate personal visits to the K of P store to finally get the money! Never, ever again will we even walk through a Sears!

RE: Corrosion of Kenmore Refrigerator

Dear Mr. D'Ambrosio

We purchased a Kenmore Brand Refrigerator in September of 2004 (Model No. 253.56514400), paid by Sears MasterCard for regular home use. It has been located in the kitchen since delivery. Over a year, it has started to show rust under the water and ice dispenser and it is progressively getting worse.

As you will check your records, we previously owned a GE refrigerator, also purchased from Sears, and it never had a similar problem. In fact, we have 3 refrigerators in my medical office for years of commercial use with not a single spot of rust. Our friends and family have never seen a problem like this before! I have taken several pictures of this and can email them to you, if required. Obviously, it is a manufacturing defect that Sears, owner of Kenmore Name, needs to replace.

FYI: I called 1 800 469 4663 on 7/13/11. The call was answered by Ernest who tried to sell me a warranty for $ 269.63 to take care of the problem. On my demand, supervisor Javier came on line and then put me on hold for 25 minutes and the line was disconnected! When I called back, Tammy answered the phone and gave the address to write this complaint. She tried to explain to me that Sears does not make refrigerators. My argument is that this refrigerator bears the name "Kenmore", and hence, I hold Sears accountable for the defect. (I believe this refrigerator is manufactured by Frigidaire as the doctor's lounge in my hospital has a similar one. It is older and has no rust on it!)

Even though the original warranty may be for a shorter time and I did not buy any extended warranty as supported by Mr. Clark Howard and Consumer Reports, this obviously is a manufacturing defect.

Expecting a prompt and favorable response,

Kamlesh

I bought a brand new Kenmore 795 silver front, freezer top/fridge bottom unit in June, fully warrantied. It went out today (quit cooling) and they not only don't seem concerned about such a quick malfunction, they say they don't work on Sundays, are booked on Monday, and can't get out until Tuesday. It's very frustrating to lose a week's worth of groceries when the warranty proclaims "Call anytime, day or night." This is something to consider before buying from Sears or Kenmore.

We purchased a new Kenmore refrigerator on 8/14/11 to be delivered on Friday, 8/19/11. It was delivered as scheduled but did not work. Over the course of the weekend, we tried to schedule a technician to come fix the fridge but without success. Through many different calls, we went from being scheduled on Monday to Thursday, then Sept 12th (24 days without a working unit) then back to Monday again.

As of the last phone call, I was expecting a service technician first thing Monday morning. No tech showed up. I called customer service again and was told that we weren't scheduled until the 12th of Sept. We then decided to have the item returned and our money refunded. Although we lost our initial delivery fee, I am glad we are getting most of our money back and will be finished dealing with Sears. My faith and trust in this company is completely gone.

We purchased a Kenmore side-by-side refrigerator with the ice maker and water dispenser in the door and freezer on bottom in 2006. Within less than a year, we had to have the ice maker fixed. A year after that, we had the same problem--we had to pay for it then.

After spending $2200+ for the refrigerator, you should not have to buy an extended warranty. The water filter for the refrigerator costs $50 and I was told the ice maker won't work unless it's been replaced. Now the whole thing may have burned up had my husband not been home. The light had not been turning off after the door closed (we had never changed the original bulbs), which caused the plastic around the lights to melt an bubbled the plastic on the refrigerator above it.

I had the same issue as the other complainants. I bought a Kenmore refrigerator in 2008. Four weeks ago, the compressor went out. It took two weeks to get someone from Sears to come out and evaluate the fridge. After this, it took 10 additional days for someone to come out and repair it.

My family had to live out of coolers in the backyard for nearly a month. We paid nearly $200 dollars in bags of ice. The refrigerator was finally fixed (for the time being).

I bought a Kenmore because my parents have always bought this brand. Sears has always been a trusted name as I grew up. It is unfortunate that the appliance has become so unreliable and customer service has been forgotten. I will never buy a Sears appliance again.

I bought a narrow depth Kenmore Elite refrigerator in 2004. It was a $2200 fridge because of its size. I removed all of the shelves to clean it last night. It has little cracks all over the back, inside wall! Why would this happen? Is there a recall?

I purchased a brand new Kenmore refrigerator/freezer (model 795-69976-902), in April 2010. The freezer over freezes and the fridge is hot. I have had to throw away three refrigerators full of food since then. The first repair was done in August 2010 when the technician put in a new computer panel in the freezer. They had to come back again in September 23, 2010 for the same problem. This time they ordered a computer panel for the refrigerator. They came back again on October 10, 2010 to put on the part. That is a lot of time without a working fridge. Now it is August of 2011, and the same problem. The fridge is 55 degrees; all the food goes in the trashn, and the freezer is freezer burned. I replaced a 20 year old unit that I had no problems with! Today I have yet another service call for the same problem. I want a new refrigerator so that I can be more assured that it will actually work! I know I have a lemon, so I want a new one!

I purchased this refrigerator right after Christmas last year when our refrigerator died. First thing I didn't like was that I had to wait nearly a week for delivery. I wasn't really happy with the layout of it after delivery, but figured I could live with it. Then as soon as the weather started warming up, we noticed the freezer foods had a "wet" feel and ice was sticking together. Upon examination, my son discovered when the cold section door was closed, the freezer door popped open! Most of the time it would close on its own but occasionally it didn't. I was glad I had paid for a Master Service Agreement with the purchase!

I called the repair service. The technician came out and made a big deal of leveling the fridge, etc. leaving without a fix for the freezer door. I stewed for a while then called repair service again, relating what had happened on the first visit. This technician decided he would tell me how "You can fix that problem yourself". Hello! Not when I paid over $400 for someone else to fix it!

Knowing this fridge was made by LG and sold by Sears with their Kenmore name on it, I contacted LG. Meanwhile I had gone to KMart, where they sell Sears products, and tested all the Kenmore refrigerator doors. This model is the only one the freezer door "popped" open on when closing the cold section! The person, who answered my email detailing the problem, put me in touch with a Sears CEO who sent Sears' "Blue Ribbon Team" out to look at the fridge.

The technician at that time stated there was no fix for it unless LG made a stronger magnet for the freezer door, which they didn't. And though he declared, when he spoke with Sears' advocate on the phone, that the fridge was working as it should, he would also recommend 100% customer satisfaction if it were up to him. When I finally got a call back from the Sears CEO, she claimed she could not exchange the fridge because the technician stated "the fridge is working as it should".

So I am stuck with a fridge that has manufacturer defects that the manufacturer and the seller are both aware of! Even I can look at the refrigerator and see that the space between the bottom of the freezer door and the top of the cold section door is larger on the left side than the right side. Whether this has anything to do with the problem, I have no clue. But I doubt it. I'm just saying I can see it. I have copies of all email communication between myself and LG, and myself and Sears for what it's worth.

I purchased a Kenmore Elite side by side refrigerator in December 2007 for over $1100 as well as other Kenmore appliances based on reputation and reliability reports. Just yesterday--about 3 1/2 years later--the temperature control went out. The technician said the main control board had gone out and required replacement: total parts & labor comes to $450, just less than half of the original cost. The refrigerator is no longer under warranty but it seems to me that a company such as Sears that "claims" to back up their products (e.g., Kenmore) would at least admit that this is a little unusual for a high end product. I complained that this is unacceptable to have such a major problem so soon.

I requested that they adjust the cost of repair downward to something more reasonable but I got the normal scripted response that since it is not under warranty there's nothing they can do. At this point I will have to assume that if I ever purchase another Kenmore product (which I won't) then I will have to factor in the additional cost of an extended warranty at hundreds of dollars above and beyond the selling price of the product.

I have a $1500 Kenmore refrigerator that I have had problems with since day 1. It will only produce 90 ice cubes per 24 hour period!!!!!!!! There are five of us living in Phoenix, Arizona and it is currently 109 degrees outside! You have got to be kidding with us only being allowed to have 18 ice cubes apiece per day!!!!!!!!!!!!!!!!!

I can easily drink 10 ice cubes per hour when I am working outside!! One excuse I got was: "Energystar" related. My 15+ year old refrigerator had an ice bucket at least 2.5 times bigger and was still often empty, but at least it produced a reasonable amount of ice.

My Kenmore side-by-side with ice/water dispenser refrigerator went out on me 6/25/11. It completely stopped working a week ago so I called Sears extended service at about 2 pm. They said they have no emergency/weekend repair and gave me a date of one week away on 7/2/11. This date (Saturday) came and went and service technician never showed and no one called. When I called again, they gave me a date two weeks away, which was 7/12/11 (now a total of three weeks).

Sears and their extended warranty needs to be investigated. This is not the way service plans should work, especially when food is involved.

I purchased a Kenmore fridge, four years ago, from Sears. On June 17, 2011, we smelled something electrical burning. After checking all outlets, my husband open the fridge only to find that something exploded at the back of the freezer (maybe the coolant). We contacted Sears, only to find out that the warranty has expired. When I spoke with Omar on the phone, he told me if I purchased the warranty for $274.37, I can get someone in two hours to look at the fridge. When I called back the number, about three hours later, I was then told by another person I will not have someone at my house until Friday, June 24. We could not stay that long without a fridge so I asked that my money be replaced in my account to date. Came Saturday, June 25, it is not in my account. Warranty was purchased on June 17. I needed to speak with someone from the manufacturer but all my calls are going back to Sears.

I purchased one of the top of the line Kenmore refrigerators, paid over $1000.00, Feb, 2010. A few months later, I noticed it wasn't cooling like it should be, so I called and had service come out and check it, he couldn't find anything wrong. I later noticed water was leaking into the freezer from the vent in the back, and freezing, I had repair come again, he couldn't figure out why it was leaking so he decided to replace the "mother board", it was ordered and installed. The repairman told me I shouldn't have anymore problems since the mother board was replaced. The same thing happened again, it's not cooling properly. and there is water leaking into freezer again.

They have been to my home either 3 or 4 times, I called service, and was told since I'm out of warranty, and didn't purchase the "master warranty plan", I would be responsible for, service call, and any service, parts, etc. they would have to do. I told them this has been an ongoing situation with this refrigerator, and it all started right after I bought it. Every service call is documented on my account, stating what the problems have been I was told there would be nothing they could do. I was told if the service man comes back again and says he can't fix it, they "might" be able to give me a 10% discount on another refrigerator. This is unacceptable.

The appliance has NEVER been right, and still isn't. They told me if I had purchased the "master plan", they could have replaced it. This should have fallen under the warranty that came with the refrigerator, and I should have been offered replacement by the 3rd service call. I have always bought Sears appliances, for 30 years, I have all Sears appliances in my home, this is the first time anything like this has happened and they refuse to make it right. Thank you for your help.

which took 2 weeks to receive and have replaced.

and put a larger hose on it. This seems to have held up so far.

day. I had phone calls reminding me he would be coming before noon

be there that afternoon because of the back load.

whole day, there was no way he or anyone could of made it to my home.

The only way I can get this replaced is for the refrigerator to break before

Our Kenmore Elite Trio Refrigerator Model number 59676593600 (Amana) is stuck in defrost mode, third time. Sears replaced Touchpad twice, defrost sensor, therm sensor once. Waiting the two weeks till they come (perhaps without part!!) and the fridge is starting to stink, door heaters are hot, tried unplugging. Are there touchpad codes to kick it out of defrost? Any diagnostic codes so as to not be at the BlueGuy's mercy, and actually know what's failed?

I purchased a Kenmore fridge in 2010 and immediately I discovered it did not cool evenly and was way too cold. I tried adjusting the thermostats and calling for support. They of course tell me of all the things I am doing wrong by adjusting the dials. Not sure why they are there if I can't adjust them? Ice-cream is so hard it must be left out for 15 minutes before a heavy duty scoop will even touch it. Items in the fridge keep getting froze but not every day. Eggs, gallon milk jugs, gallon Koolaid jars, juice, soda cans in the fridge section from levels top to bottom get froze solid.

Again call the tech and after very intense arguments they agree to send a tech. Again I am told nothing is wrong (dials at zero and that day the fridge was not froze).

After several calls they send a service man. He claims I must leave the dials set to the factory position of 0. Again, not sure why they are there if not to adjust the temperature.

Finally I purchased a fridge thermometer. The freezer is running about -15F with the dial set at the 0 mark. Tried to adjust and the dial makes no difference. Just different temperatures on any given time or day. Ranges from -17 to -6 degrees f. without changing anything. The fridge runs from 25 degrees f to 35 degrees f from any given day or hour.

I will of course never purchase another Kenmore fridge and never call service as they will not do anything to help.

The ice maker in my Kenmore refrigerator continued to fill non-stop over a several hour period. Only shutting off main water supply stopped the flow from the ice maker. Technician for insurance company diagnosed that the ice maker was defective and nothing was found defective with water supply tubing to or from the refrigerator. I shut off ice maker, problem now is that the freezer continues to ice over. Refrigerator works fine, but even after thawing out freezer, it continues to ice over. What is the on-going problem? I want to keep the ref otherwise.

I have a Kenmore Refrigerator Trio from Sears in June 2008. Model # 795.77304600. This model is a lemon with many complaints found on this website. If yours is one that fails with the ER FF code, you're going to have to replace it sooner rather than later. Having it fixed probably will be an annual event costing you time, spoiled food, missed work and probably several hundred dollars each year. But, if you just need to keep the refrigerator running for a few days at a time, here is what works for us:

1) Unplug the unit for 1-2 seconds. 2) Plug it in. You're going to have to unplug and plug it in every 110 seconds for the next 20 minutes or so. 3) 11 seconds after plugging it in, you'll hear a tick-tock sound. This will last for 15 seconds. 4) The cycle of 11 seconds of wait time, followed by 15 seconds of tick-tock sound, will occur five times. 5) Immediately (within 3 seconds) after the fifth tick-tock cycle, unplug the unit. go back to step 2) and repeat. If you wait more than 3 seconds, it will take longer to get working.

Eventually, maybe in 15 - 25 minutes, you'll hear the tick-tock sound get faster, then hear a change in sound. It will sound like a motor starting, or a gurgling sound. You'll have to keep repeating the unplug/plug cycle until the motor runs continuously. 6) Once the unit is running here are the next steps: - If the unit is very loud, you're in business.- If the unit is a little loud, you have to do the following: Open the door, wait five seconds, close the door. You may have to do this 10 times or so to get the motor running loudly. The unit will run with a very loud motor for about 20 - 30 minutes. Then, the refrigerator should work ok for several days.

I purchased Kenmore Refrigerator Trio, model # 795.77304600, from Sears in June 2008. Unit was manufactured in March 2006. One year later, June 2009, the unit stopped working with error code ERFF showing. I called Sears and a repairman came out about 2 days later. He said he replaced a board and told us if it hadn't been under warranty it would have cost $550. Eleven months later, the unit did the same thing. This time Sears said it wasn't under warranty. Since the symptoms and error code were the same, I figured repair costs would be $550 minimum and I didn't want to sink this into a refrigerator only two years old with a bad track record so far.

So I started reading about the error code on the Internet and found, unfortunately, much information about the poor quality of these Kenmore Trio / LG models. Apparently, due to unethical practices by LG, the dehumidifier fan doesn't run often enough to keep ice from forming around the freezer fan, hence the error code "FF". The freezer fan moves cold air to the refrigerator and in line with this apparent problem is that we hear the fan making a loud noise before the unit fails- which is the fan hitting ice. Whenever we hear this noise, (if we hear it- sometimes we're either sleeping or not home when it happens) we unplug the unit and open the freezer drawer for an hour or so. Often, this melts enough ice that we get several weeks of good performance.

When this doesn't work, we go to work chipping and melting the ice off the back of the freezer compartment around the hole leading to the fan. Sometimes the unit quits and gives us the FF error code if we don't get to the ice problem quickly enough. When this happens we work on the ice AND unplug electrical cord. Unplugging it for several minutes usually resets the error code. Attacking the ice and unplugging / replugging the electrical cord several times has allowed us to keep using the unit but it is a major pain. What a piece of junk. We paid almost $2000 for a refrigerator that requires manual ice removal 5-6 times each year. I'll never buy a Kenmore or LG refrigerator again and will work hard to convince my relatives and friends to avoid these brands.

In 2007, I purchased a Kenmore bottom freezer refrigerator with model number ****. On November 14, 2010, my wife smelled burning plastic in our kitchen. Upon opening the refrigerator doors which are side by side, we noticed the entire light fixture and control panel hanging from the top of the fridge in melted plastic. The lights were on for God knows how long and the bulbs were too hot to touch. I unplugged the refrigerator, unscrewed the control unit assembly, and removed the light fixture that is simply plugged into the digital control unit. I got larger screws and some washers so I could re-mount the control unit minus the light fixture and see if the refrigerator would still work. It did. I did not simply trust just removing the bulbs.

In Sears, they were able to tell me nothing other than the model information and year of my purchase and warranty expiration which is 2008. They had no information on a recall but I figured it would cost me more for a service call than it would to do the job myself. I would simply need a part number. Now after reading many of the same complaints on this site, I am not so sure I wish to do that even. I have also removed the bulb from the freezer compartment for fear of it happening there as well.

I have read posts here by other consumers who have had a replacement part installed only to have the unit malfunction again a short time after. We were fortunate this incident happened while we were home and I do not want to risk a fire. We will do without lights in the fridge for as long as we can and purchase a new fridge when we feel it is time. Rest assured it won't be a Kenmore/LG brand.

Kenmore Sears frig (model 253.6419240) bought Oct 2008 and is not freezing enough; also non-freezer section stays at 42 degrees. Read numerous complaints from former Sears customers on your website so it's useless to go after Sears. I will bury my two-year old and buy a new one at a more reputable company and shame on you for not helping those in need!

My refrigerator that was bought new in 2005 stopped working. I had called Sears for a service call. They scheduled an appointment 4 days later. I had someone else look at the fridge and come to find out that I'm lucky my house didn't burn down. The relay switch had overheated and melted the switch and the plug to condenser. This is a major safety hazard as I have read other people's complaints, it isn't something out of the ordinary.

We bought new appliances 4 1/2 years ago. First our Panasonic microwave/exhaust fan broke. Our refrigerator has been freezing up and the fridge part on the top gets warm and is not cooling. What is the problem with these products? They should last more than 4 1/2 years.

Model 795.77242600. The lights would not turn off when the door was shut. Resulted in the plastic casing melting. The fridge was extremely hot on the inside. Went to the appliance repair shop for the part. Told that it could happen again within a few weeks. Part was 125.00. Told that it was a common problem with this model. Very concerned about the hazard with this fridge.

The LG Kenmore Elite Trio 795.77316600 from Sears. High sale price but low quality. First the door gasket/catches broke off. They were poorly designed pieces of plastic. Now, like others in this forum, our refrigerator lights will not turn off, so they get hot melt plastic and raise the temperature of the refrigerator. I absolutely have no satisfaction from Sears. Stay away from these Sears/LG refrigerators.

We built a new home one and 1/2 years ago and purchased Kenmore appliances (like our parents) and have spent $247 on garbage compacter repairs. Now the freezer door on our Elite Kenmore refrigerator has come off the hinge. Prior to this happening, we were having many, many problems with the drawer! As of tonight, our icemaker is full of liquid water. We are scared that by the morning it will leak on our hardwood floors.

Kenmore Refrigerator Shelves have dropped onto the floor in the past several years, breaking bottles that were in the shelf. I talked to people at Sears, if they had something that could help the problem. They said they had not heard of anything like this. The inside walls of the refrigerator side have spread open, not allowing the short hangers on the shelves grasp their supports. When the door would be opened, the shelf would fall with everything coming down to the floor. I knew you people would not want to do anything about it, so we have put up with this problem for several years. Tonight we come home and try to place some left overs into the refrigerator shelf and the door shelf falls, knocking down the shelf below it and breaking jars of pickles all over the ceramic floor. Just what I wanted to do was to clean up this Kenmore screw up.

The vegetable drawer's small ball bearing wheels broke off on both sides. It does not slide well now. Drawers fall forward and almost fall out.

Over the weekend, we smelt a burning odor coming out of the refrigerator. When we opened the doors, the smell intensified. When we looked up, we saw that the plastic casing around the light bulbs was melting, and some of the food around the light bulbs was a little warm. I called Sears to schedule a home appointment and they set up an appointment for the following Monday.

On Monday, we received a call from the technician with him telling us that he knew exactly what was wrong with the refrigerator and that to save some time, he was just going to order the parts, and when they came in, we would be called and we would have to schedule another appointment for him to come back out and repair the refrigerator. He was told that he needed to come out and look at the refrigerator, but to his reply he just repeated that he knew what was wrong with it and that he would just order the parts and we could be notified when they came in. The conversation ended.

The ice from our 1 1/2 yr. old Kenmore/LG Elite refrigerator started coming out with silver flakes on each piece. The technician showed me that as each cube was being formed, part of the encasement paint was sloughing off onto it. The icemaker had to be replaced and the cost was over $366.00. I feel it must have been a flaw in the manufacturing (tempering process or something) and I am very unhappy about the extra expense because, besides the relative newness of the machine, there was no mishandling during the use of this product. Thank you for your time!

Just over 3 months ago I purchased a Kenmore mini refrigerator on sale at Sears and was told that it has its full 1 year manufacturer warranty. I have never used it until about two weeks ago where it was not working and was leaking Freon. I was not aware it was broken.

I called Sears (the company that warranties the unit) and they sent a technician to look at it. After looking at it, he says that the unit has to be replaced and cannot be repaired.

Then I spoke to Sears and they said that they will not replace the unit for another unit unless I pay for an upgraded unit because this unit version is no longer available. I stated that I had already paid for the unit and it is under warranty and that Sears should be responsible for the unit's replacement. They said that it is against their policy and that I can only get the sale price value or a store credit.

The next unit is over $100 more and I cannot afford this. I asked for my money back and they said that they cannot give me my money back either.

So, they are not honoring their warranty. They are trying to pressure men and force me into buying a much more expensive unit (double the price). They are also refusing to give me my money back for a unit that they say is under warranty but is not working and they cannot fix or replace. I will lose $100 dollars and am stuck with a broken refrigerator.

Came home to a house filled with smoke, smelling of electrical burning. Technician came out the next day and stated that it is a safety device that failed. The Start device for the compressor overheated and the fuse was bad.The capacitor and start relay is the issue. Maytag issued a safety fire hazard recall on the same exact part. Kenmore has never issued a recall. Now I do not have a working refrigerator as the compressor is beyond repair. Sears is not standing behind their product that is apparent to be a fire hazard.

We bought Kenmore Ref. at Sears Montgomery mall in March 2010 which was delivered on April 2010. We had problem with its beeping all the time and keep changing the temperature of the freezer and inside the ref. once the technician came and recommenced if it started doing it again we had to go to the store and tell them about it, I went to Mr. Liviston ** at Sears store in Montgomery Mall, he told me that he would be contacting me and would fix this problem in 24 hours, but nobody called 2 other times we made an appointment for the technician to come, they gave us the arriving time between 1-5pm but they did not show up and did not called. We are senior citizens about between 65 and 70 years old and we have been suffering with this refrigerator about 5 months by hearing disturbing noises constantly from ref, wasting foods, vegetables, fruits and some other meals in the ref due to temperature, and getting disturbed by its beeping.

We have a Kenmore Elite 79575549400 Refrigerator purchased from Sears and I believe it is made by LG. The door has a water dispenser. The small water tank built into the door so the first water out that is cold is made from what looks like HDPE plastic. This tank sprung a leak almost exactly a year ago. It was approximately 4 years old at the time. It was replaced under an extended warranty we purchased. Today, it has started to leak again in the same way. A small pin-hole leak in the tank. They are going to replace it again but probably with the same part. This seems to be a design flaw in either the amount of pressure used or the tank fabrication. I see this happening every year or so and eventually when it is out of warranty. No damage was done as we have a tile floor and saw the water soon after it started leaking both times. However, if we had been on vacation, this could have caused a real issue and damaged cabinets, flooring and carpets, end etcetera.

I have a 4-year-old 3-door Kenmore refrigerator that could be a fire hazard. I noticed that the two lights inside were not shutting off due to the heat I would feel when I opened the door. Well, it had gotten so hot it scorched the bulb sockets and amp; melted part of the plastic shield. We had a hard time to even get the bulbs out due to the heat. I just would like this looked into. Even the lights not shutting off should not have made it get that hot.

I'm still afraid that it could be a fire hazard because just shutting the light off does not stop the electricity from going to that part.

I purchased a Kenmore side-by-side refrigerator on May 14, 2002 model # 52562100. At 6:00AM on July 17, 2010, we awoke with a smell of burnt plastic throughout the house. We checked the house and called the Fire Department, they responded and we found that the smell was coming from the refrigerator. The cardboard back was removed to expose the compressor. The problem turned out to be the start relay and overload device, it was burnt to a crisp. We are lucky that it did not catch the house on fire. I have noticed many complaints pertaining to the same thing, but the only recall I saw was from Maytag for the same problem. Why hasn't Sears recalled the Kenmore refrigerators? This part was manufactured by Whirlpool and I see where they have the same problem but no recall. This is definitely a safety and fire hazard that someone should act on before lives and property are lost.

Kenmore Elite Trio Series Refrigerator. Same issue as others with the light assembly almost catching fire, melting the casing and inside top of the fridge. Same bulbs that came with the fridge, so the wattage is approved. The lights would not shut off when doors closed and consequently cooked the food. Left for work in the morning and returned at 6pm to melting plastic. The light assembly on the top of the refrigerator was extremely hot (could not touch) and melting the plastic housing around it. Both door switches when depressed would not terminate the lights. I shut off the circuit breaker to let the lights cool. When I went to remove the cover, the entire assembly melted off the mounting screws. Top of fridge bubbly and light sockets turning brown. Looking into a recall located this site. Wonder what states do not allow Sears to limit the warranty.

I purchased a Kenmore bottom freezer refrigerator. The light inside the fridge melted the plastic cover around the cool sense electronic temperature control system. I called 1-888-536-6673 #4 and I was told there is a recall. An appointment has been made and I'm waiting to see what's next. I was told I did not have to pay for anything.

I have the Kenmore Bottom Freezer Refrigerator Model#795.77543600. I'm shocked that there has not been a recall out there for these refrigerators when I see the same complaints on here by other consumers. Like others who own this fridge, the lights stayed on while the door was closed. I am not sure if the fan stopped working also but it was extremely warm inside the fridge when I opened it. It was warm enough that it melted not only hard foods, but also the plastic pieces surrounding the light bulbs. The plastic covering the bulbs warped. I had products wrapped with paper/plastic on the top shelf which were all very hot to touch. This could have easily caused a fire.

I've past the 1-year manufacturer's warranty and clearly this is a defect with the product, and I should not have to pay for the repairs. I called Sears who were only eager to get a technician out, so they can get an easy $70 from me. I also called Kenmore/LG and they could not do anything as it wasn't part of the recall list. She also said in order for a recall to occur, it would need to be initiated by CPSC. Why this has not been recalled by them yet is ludicrous when I see consumers throughout the internet complaining about the same issue for a couple years now.

Anyway, I reported this to CPSC. If anyone else out there had the same issue, I suggest you report it to CPSC as well, so hopefully they get enough complaints to finally do something about this. By the way, the last recall I show for this fridge was back in 2005 due to a condenser fan motor failure caused by a failed capacitor arcing and smoking. Whether or not this is what caused my incident, I'm not sure, but clearly there's some history with overheating with these refrigerators.

I purchased the Kenmore Elite version of the sub-zero refrigerator in March 2007. We have had to replace the compressor and capacitor and now, we need to replace the compressor again. This unit is in our home, so normal use. Sears will not stand behind their product and will not honor the 5-year warranty on the compressor. We have lost our groceries 3 times and had to be without a working unit for up to three weeks at a time waiting for a technician to come out. We have also spent over $400 repairing this piece of junk.

I purchased Sears Kenmore refrigerator in 2006. Recently, it developed loud buzzing and rattle. A Sears' technician arrived, but couldn't diagnose the problem. He suggested 3 paid hours to check compressor and $800 to replace it. It cost me $75 for the call with no likely resolution except to spend a lot more money. Customer satisfaction surveys from Sears is poor and of no use.

I am faced with increasing noise and likely failure. No warranty protection on "young" appliance that should have been engineered and built to last much longer. I will have to look for more expensive and reliable manufacturer within next few months. At some point, I'm fearful that we'll lose the contents of the freezer and refrigerator.

My 4 year old $1,000.00+ Kenmore Coldspot side-by-side is revealing interior, vertical cracks. Sears customer service girl will gladly provide local Sears "parts & service" phone number where I can expect to pay anywhere from $70.00 to $100.00 just for the "service rep to look at it". I ask: "For what? A band aid? A blob of super glue?" Sears customer service girl can only giggle. I won't ever buy Sears again.

I have a Kenmore Elite refrigerator. Last night we smelled electrical and found that the lights were not going off inside the fridge. It was so hot it melted the light casing and destroyed food on the top shelf. Sears wants to charge me a repair bill even though there are numerous complaints about the same issue (many on this website). This is obviously a product defect that could cause fire or great damage if not found in time. The lighting portion of our refrigerator is damaged beyond use. It is not only unsightly but now we have no light. There is a lingering electrical odor and newly purchased food had to be destroyed.

My refridgerator is a Kenmore brand purchase from Sears about a year & a half ago it suddenly start leaking water from the back I thought it was the icemaker so I disconnect the hose but It is still leaking,I did not renew my warranty they said I have to pay $70.00 for someone to diagnose the problem + I have to pay to fix it. Imagine a refriderator which is less than 2 yrs old giving problem why are consumers the ones to suffer what are our rights?. I would not recommend any one to buy any of sears-kenmore products.

My family will be without food storage in the summer for 10 or more days waiting for the Sears people to come try to fix their refrigerator. Their warranty works, but they feel no need hurry to fix their new product (if they can fix it) so you have to suffer. I will have an inferior product (Kenmore Elite refrigerator) from Sears that they will not replace if they cannot fix it. I will have to buy a new refrigerator after only 5 months.

On July 06, 2008 I purchased a Kenmore tri door refrigerator/freezer, model795.78412.800. I was aware that several manufacturers supply appliances under the Kenmore name. I specifically stated that I wanted a frig manufactured by Whirlpool. Abslutely not by LG. Assurrance was given that only Whirlpool supploed this product to Sears. I did not purchase an extended warranty because of my past experiences with Whirlpool, and with Sears.

#1: It was several months later that I learned that my unit was an LG! I received letters from both Sears and LG explaining the issue with the energy efficiency claim. I called both and someone ( I truly don't recall who) came out and replaced the computor board.

#2: I had numerous issues with temperature control and was told that the system used air from the freezer to control the fridg and that I just needed to keep adjusting until I got it where I was satisfied! The fridg would go from warm (pork chops became slimy overnight) to freezing ( veggies hard as an ice cube, beer was good and cold!).

# 3: In June of 2009, after numerous months of dealling with temperature issues, the freezer formed ice crystals and the unit ran continually. A technician came (gave me a 4 hour time frame) and said that I had gotten something caught in closing the freezer and this caused the unit to run. He thawed it out, we cleaned up the mess and THEN he discovered that the entire freezer unit had been installed incorrectly. The unit would never have worked. That was the problem with the temperature issues. Didn't argue with him about the initial statement. Nothing had gotten caught in the door. This was the LAST DAY of the 1 year warranty.

#4: July 7: The next day an error sign on the outside display was still on. I called Sears and was told they would need to send someone out and since my warranty was expired I would be charged the service call. I exploded. My call to LG resulted in the same answer. My call to Sears' custumer service proved worse. My neighbor who sells appliances told me how to reset the sensor. The technician had failed to reset it, thus the continued error message. I asked that my unit be replaced. The technician and a call to Sears said that it could not be replaced

My problems with temp control continued thru Christmas 09. I could not rely on food being properly kept in either the fridg or the freezer.

#5: Feb 27, 2010: The unit is only 18 months old. EVERYTHING in the fridg frozen again. Calls went nowhere until I gave in and agreed to pay a service call. I was told that I could purchase a 1 yr warranty for about $250, which would most likely be less than the service call, and that it would cover all repairs for 1 year. No other info. Finally I agreed to purchase this warranty.

Feb 27-10: 2 sensors in top of fridg not installed properly. One was actually shoved up into the air flow channel. The upper lining in the freezer had dropped down and was causing irregular air flow. Both items were on the defect list from LG. They were to be checked ONLY if the custumer called for something else! Total service call: $238, covered by my NEW $250 warranty.

Mar 17: freezer temp really FALLING! Determined a thermister in the top of the fridg (same one that was found to be shoved up into the channel) is bad. have to order the part. 3-22: part is installed. Cost is $400, but its again covered. April 20: Freezer is @ 28 Frdg isa balmy 45. Temps are set at zero and 38. Ordered a new motherboard (PCB) Same thing that was an initial problem. To be installed on the 28th. Part isn't available, don't know when or from whom the part wil be shipped.

April27: Sears agrees to reimburse me $200 for food loss (a small fraction of actual losses for 18 months). May 6: rec'd parts have been without a fridg for 3 weeks. May 8: installed PCB The tecs have stopped giving me a copy of the costs. May 17: fridge back to 28, frozen veggies.Left fridg sensor (same one that was mis installed) orded. May 22: left thermister installed. Let everything settle down for a few days.

May 28: Original tech from Feb decided to go from top to bottom and compare part #'s with the list on his computor. That PCB thing was the wrong one! Been replaced 2 times and appears the right one had never been put in.

June 8: Part finally arrived and is to be installed tomorrow. I shall see. I have been totally without a fridg for the better part of 2 months. My neighbor sent a loaner to me this week. All this time I have been constantly calling Sears, all the way to their Escallation Dept. I have spoken with managers at the store, talked with numerous people, all agree that this thing should have been replaced when it began having a problem. All the problems have been documented as problems by LG. But no one will replace this alliance: my "warranty" was purchased after the 1 year and does not provide for rplacement. Only if a single part cost more than $500 will they CONSIDER giving me a $500 credit toward another product. I paid $2000 for my fridg.

To date they have replaced virtually every part except the condenser, repaired parts that went through quality control undetected (if LG/Sears even have a QC department), spent well over $1000 on parts alone. Each appointment has required me to sit around waiting for at least 4 hours, use a good samaritan's loaner and use words that would put a sailor to shame. I have had limited contact with LG (one time was enough). I purchased this item from Sears and Sears should be the one to answer for LG's mistakes. I don't know what will happen tomorrow. I do know that, fixed or not, neither company will ever get a good remark by me or get another sale. I have been a life long custumer of Sears, dating back to my childhood an ordering from their catalog. Never again.

Econically, I have lost full loads of fresh and frozen foods on 4 occcassions. The time waiting on technicians and then again for parts to be installed have been enormous. They have prbaly made 14 trips, which equal almost 60 hours of my time waiting. Add my frustration at the dozens of phone calls to sustumer service. The store manager has not returned my calls. This product was defective in many areas prior to being dellivered to my home. Someone should take responsibilty.

We purchased a Kenmore refrigerator (coldspot) in January 2010 for about $970. It broke down in early June 2010 - about five months after the purchase! Since it is still under guarantee we called the company service department on the early morning of June 5th to request it to be repaired. The service technician will come June 11th afternoon. For a whole week [they] leave us without a refrigerator! Just FYI, I posted this story everywhere on the internet, so people will stay away from [them]. a week without a refrigerator. figure out the damage for yourself.

I purchased a Kenmore Refrigerator Model 596.72234200 on 9-16-2004. Today the compressor froze up and needs to be replaced. My warranty book states there is a 10 (ten) year warranty on compressor. I was told there was no longer a 10 year warranty on compressors. There are 5 year warranty only on compressors. I feel that you should honor my warranty and repair my refrigerator. One reason I purchased this appliance was the warranty. Now [they] no longer honor [their] warranty. It will be a long time before I buy anything from Sears. And I will be sure other people know about [their] warranty policy.

Not a problem with the service technician, but with my refrigerator. I had all new kitchen appliances installed by Sears in 2005. The technician just told me today that the Tecumseh compressors are prone to problems. Mine is locked up. Approximately $800 to fix. I also had Sears out three times in the first six months fixing problems with this unit. They did get it fixed and I have not had any problems until now. I was taken by surprise at the cost so I paid the service call and let the technician go.

After calling some other repair services, I came across an ex-Sears technician told me this compressor has a 99% failure rate. Coming from an ex employee, I have to take what he said with a grain of salt. However, the Sears technician told me the Tecumseh compressor is problematic and now I hear from others who say this compressor is bad news.

I feel this should be considered a manufacture defect and should be replaced at the manufacturer's expense. I also have Sear's newest Washer and Dryer from a year ago. Even my lawn mower is Sears. I am really disappointed that Sears did not offer me any discount or other resolution to this issue. If this compressor is under recall or whatever may apply in this situation please advise me of my alternatives.

After three weeks today, we are without a Kenmore elite fridge purchased less than a year ago. We have had 5 technician appointments to fix it and now the last one could not repair it and actually damaged it and said you will receive a new one-if it comes next week, it will be four weeks! Sears Canada is only willing to offer one year extended warranty for all the hassle and said, the new one delivered will not have manufactures warranty because it is a replacement and that is their policy! How do they get away with this and I want to know why?

We have lost 400 dollars in food! Also we have been waiting a month and a half to get our microwave repaired that works but needs a new motor after 4 tech service calls! Thank you. 4 weeks without a fridge over 25 calls to service, customer service, parts managers. Many days of lost wages to be home for technician appointments, 400 loss in food scratches to our hardwood floors rude and upsetting calls explaining the story over and over to customer service and comments like "you are getting a new fridge-whats your problem?" No manufacture warranty when the new one comes.

I have been sitting here at the home awaiting the repairman to arrive. Both my cars are at the residence, one covered and the other Nissan Maxima left outside the gate. Door bell was broken, I was walking back & forth to door & finally the phone rang. By the time I answered it between 11:15-11:34, no one was on phone. I went to the door & found the card left in door, I called & was advised, id#**stated he knocked, no answer ,can't come back today. After being hung up on twice before speaking with Liza who advised she did not have his name after she placed me on hold to discuss with repairman. Time is 11:45 but he can't come back? What the ( ) is this? Did I interrupt his lunch break? I have things to do. Now I have to wait and call back because the appointment is still showing open, so I have to call back tomorrow. The ice maker is not working! Why is this so difficult to get service?

Kenmore refrigerator 795.77304600 lights stayed on and melted the plastic cover. I am afraid it may cause fire. Also has error code er ff and is not cooling. I understand LG made this fridge. I think it should be fixed for free since a lot have this same problem.

Have a french door Kenmore Elite fridge that we bought, along with several other Sears appliances in 2006. The other morning, my wife got up to find the light assembly melted, just like so many others have reported on this site. I called Sears home service line, gave them my model number and told them the problem. They wanted to send a tech out for a service call at my expense. I told them that wasn't good enough and passed on the offer. I got all my paperwork together (print outs from the similar complaints on this site, as well as photos of the damage and any unscrew-able melted pieces and put all the kids in the truck to go have it out with the manager at Sears.)

I first stopped by the parts/service department at Sears and the guys behind the desk looked up the Service Flash mentioned by "Lynn of Sacramento" on this site. The new Service Flash number is SF46-515R4. They told me to call home service and give them that number and they should send a tech out, no charge. The next day there was at tech at my door (nice guy, been to my house before to fix my also new washer), he ordered the parts and told me that it would be a no charge deal. Whew! All you people with the melting light assembly issue, call Sears home repair and give the, the service flash number SF46-515R4! It should fix your woes.

What's funny is, when I called Sears Home Service the first time and gave them my model number and problem, the guy didn't say boo about there being a service flash for my type of problem. He just wanted to set up an appointment for me to pay for a tech to come out. Perhaps all would have been fixed in the end had I agreed to it, but still who knows. Thank God you people were here with your reports on this site to set me in the right direction. No major economic consequences since I was clued in on what to do (hooray Consumer Affairs!). My fridge has melted plastic and scorched light sockets, but the tech said they will be replaced. If there is such a problem with these units, then I should have been notified by Sears prior to the problem.

We purchased a Kenmore Refrigerator 22.6 cu.ft French Door Trio Bottom Freezer last 8/5/08. On 2/28/10 (approximately 18 months later), the entire unit shut down, no lights, no cooling, no warning and on a Sunday. On Monday, we called Sears repair but no one could come for 3 days. We contacted another service tech. who was able to come that afternoon. It was determined that the main PCB control board fuse had blown. This part is made by LG with a fuse that is soldered in, so that the entire board would need to be replaced.

The part must come from LG which has limited distribution. The part arrived and was replaced on Saturday, six days later. We paid approx. $1,300.00 for the unit and we expected to get trouble free use of it for at least 5 years. Sears has previously been known for good quality products but now, they are using parts that are not readily available if there is a problem. We had no refrigerator for six days and a service bill of $164.22 for parts and $130.00 labor plus loss of food. I doubt we will ever use Sears again.

I purchased a Kenmore Trio Model 795.7759600 3 door refrigerator in 2006. Last week, I noticed a smell from the refrigerator. Finally I realized the refrigerator lights were staying on when the refrigerator was closed. The light fixture was very hot and had melted the light fixture components and bubbled the plastic of the refrigerator lining under the light fixture.

Sears was called and I was connected with the complaint department. I was told that there was a service flash and they would reimburse me for the parts I had ordered and also pay for the service call and any damaged food. Service tech called and stated the service flash is only good for 3 years so I would have to pay cash. Based on what I read on this website, I do not understand why there was no recall for this model series since many consumers have experienced the same problem. Based on what I read, this is a potentially hazardous problem.

Luckily, I was home after a few hours away that day. Sears was once a reputable company that would take care of issues like this. I guess they no longer care. If I cannot resolve this with them, it will mean that I will no longer purchase their products or any other product from them. The consumer is the loser as usual. Some of the items in my refrigerator were damaged as was the liner of my refrigerator. Components related to interior lights were melted and must be replaced.

We have a Kenmore model 106.53662300 side by side refrigerator and on Jan. 31, 2010, we saw smoke coming from behind the refrigerator. The relay switch to the compressor had burned and luckily we got it removed before it ignited. This sounds like the same hazard recalled by Maytag. There is no damage because we were present at the time, however we tried to order parts and were told it would be 15 days before they could be shipped. Food will have to be relocated somewhere.

We purchased a Kenmore Elite counter depth side by side stainless steel refrigerator in Feb 2008 for $2700 plus $280 for the "Master Protection Extended Warranty Plan". Last week (Jan 2010) while cleaning the fridge, I observed five 6 to 7 inch parallel horizontal cracks in the right inner wall of the case. I immediately called Sears and they sent a repairman several days later. He said this problem is considered "cosmetic" and the warranty center said the "remedy" is to apply a patch to the side of the refrigerator.

The repairman, who works for Sears said the patch is "uglier than the cracks" and that once you have cracks forming, more cracks will continue to form and the patch does not prevent more cracks. My "Master" warranty is until 2013 and specifically states cosmetic problems are covered for 3 years. I told the repairman and then subsequently the store manager where I purchased the refrigerator that I: 1. Don't consider cracks in the case of the refrigerator cosmetic, but is, instead, a materials defect and a health hazard (food bacteria would be trapped in these cracks), 2. If they insist it is a cosmetic problem, an ugly patch that doesn't prevent more cracks from forming is not a sufficient remedy , and 3. I paid an extra $280 for a product called a "Master Protection Policy" that specifically says it covers cosmetic defects for three years from the date of purchase and that their proposed remedy is not in good faith with the written agreement.

The store manager said he would follow up on this and call me back. It has now been three days and I left a second message with no call back. I strongly believe Sears owes me a new refrigerator and I'm angry at having to fight for that after paying for what we thought was a "high-end" product and a warranty we thought was comprehensive.

As a further aside, in the past 5 years we have purchased a washer, dryer, dishwasher, built-in microwave, and a dual-fuel range from Sears, all top of the line products. We also had problems with the washing machine and dryer which have not really been corrected to our satisfaction either. (The fix for the washer problem included having a door that now must be slammed in order to get it to close).

So much for appreciating loyal customers. I will never purchase anything from Sears ever again and plan to advise everyone else to do the same.

The Kenmore 106 side by side refrigerator freezes vegetables. It can not be repaired. It has a major design flaw according to the service tech from Sears and there are many consumer complaints about this product. Sears is unresponsive! A horrible $2,000 refrigerator with a major design flaw!

On January 6th, 2010, we requested service on our 10-month-old Kenmore refrigerator freezer from Sears. Our second warranty repair. This time the unit blew out the control panel which regulates the temperature and the unit was already warming up. After speaking with the scheduler, I was told the soonest we would see repair would be the afternoon of January 14th (8-1/2 days later.) I explained that this was a problem as our perishables would be destroyed in a few days and we required the refrigerator to cool insulin and another drug used by a kidney dialysis patient. The agent put me on hold and insisted that was the best. When I asked who would pay for the lost food I was told that there was a $250 refund available under warranty. I was told to ask the technician for the form and to fill it out and return it at the time of the repair.

Since I had 8 days to wait, I did my best to expedite the service in the meantime. One individual (who worked in local repair) said that some areas were backed up two-three weeks and I was lucky it was just 8 days. Hardly a selling point and as my food was melting, I felt anything but lucky. If I would have been told at the time of sale that this type of dreadful response was normal, I would have left the store instead of buying the unit. I would assume 99% of customer base would do the same.

I began researching complaints made by others online and saw that there was an email address that kept recurring, Sears Cares. Whenever they found a complaint online they posted a cheery little response advising disgruntled customers to work with them to resolve the complaint. I emailed my problem. On the 6th day of my wait (01-12-10), I received a phone call. A rude individual by the name of Edwin ** called to help. His take on helping was that he would call me back after the original repair date to make sure that they fix it. I explained that this wasn't helpful, but if I needed any help filing the food loss claim I would keep his number. He then informed me that there would be no compensation for the hundreds of dollars worth of food that melted. I explained that I had discussed this on my original call and had mentioned it in subsequent calls to expedite the repair. He said they were wrong and we would have to assume the loss.

Naturally, I was irritated and when I expressed my irritation, he finally offered two options. (1) He would send us a check for $100. That was better than nothing but still unacceptable. I wanted what I was promised and $100 didn't come close to paying for our loss. (2) He would give us a 2nd year of warranty for free. This wasn't helpful as we already had a free 2nd year of warranty service because we purchased it with a Visa card that included a double warranty up to one year. Besides, who in their right mind would tolerate service delays like this twice? He said that was all he could do and I said I may take this issue to small claims court. At which point he told me, "If you're going to take that attitude, I'll hang up on you." Before he hung up, he promised to follow up with me following the repair on the 14th to make sure I was pleased. Further efforts to expedite the repair were useless.

January 14th finally arrived and the repairman came as promised at 2:00 pm. Although I described the exact part that failed, the service technician didn't bring one on the call. He was however helpful enough to check with a local supplier in Dallas who then couriered the part the same afternoon. He promised to make one other call then swing back and fix it shortly after 5 pm. The parts arrived at 5:15pm. At 5:20, I received a call from the technician who apologized and told me that he was told he could not return until Monday, January 18, to complete the repair so we would have to wait another 4 days without refrigeration for our food and medical supplies. The routing department in Fort Worth said he could not come because they would not pay the overtime (15 minutes to complete the repair.) I asked for the name of that individual to call and was told she was gone for the day, but I was given the number.

As a last resort, I spoke with the local Sears Store (previous calls were unsuccessful) here in Plano and spoke with Patrick who is the Appliance Manager. He pulled strings and got the call rescheduled to Friday (January 15th) and apologized profusely. The next time I spoke with "Sears Cares," Edwin called me on January 18th and asked if I was pleased with the service. I told him, in no certain terms, I was extremely displeased and would never buy another product from Sears. He insisted the service was done as promised on Friday. I corrected him because his notes were again incorrect. The promise was Thursday and then later Monday. I reminded him that he didn't bother to follow up on January 15th as promised and he had done absolutely nothing to help alleviate the problem. Then the lies continued. I asked to speak with his manager.

He informed me he was the manager. I asked for his last name. He advised me he "didn't have to tell me". I asked who he reported to and he informed me it was Bruce Johnston, the CEO of Sears. I told him I believed he was lying to me. Silence on his end. I asked if the CEO did his performance review. After a lull he said, "No, that's done by the Board of Directors." Another obvious lie. I asked again for his manager's name or to be transferred, he said he couldn't because he didn't know his manager's phone number.

This has been the worst service experience of my life. I will never buy another Sears product and will warn everyone possible that they should consider my experience before spending hard earned money with Sears. After researching other people's complaints online, I realized how much the service at Sears has degraded. As one person put it, "They're not the same company your parents bought from." That is so true. I worked at Sears scheduling service calls when I was working my way through college.

In that entire time, I was never asked to be transferred to a manager because this type of response was unheard of and wouldn't have been tolerated. Sears is one of the largest resellers of appliances in the world. To expect customers to wait 12 days to fix an in-warranty refrigerator-freezer is ludicrous. To expect warranty customers to absorb the loss of food on top of that just throws salt in the wound. Don't do as I did and trust these jerks, you'll regret it just like I do.

I bought this refrigerator from Sears model # 795-77562600. It is a beautiful refrigerator but is definitely a lemon. I have maintained a service plan on it since I bought it, thus repairs have been minimal for me.

6. Once again, I am waiting on service to come out and install the ice maker but now my refrigerator is showing a code on the screen above the ice dispenser saying FF. I looked that up on the internet and it means Freezer fan failure. Well must be the vibration that I complained about on the last service call and they could not find a problem.

Now, I am sitting here with a refrigerator that I paid $2,500.00+ for as well as three years of service, and all the food that I have had to throw out, that does not work at all. Also, I have lights that are burned out but after reading about all the fires, I am afraid to replace it. It seems to me that prior to my model being manufactured, they had a problem with this same fan causing fires and they recalled the fridge at that time. That recall did not include this model.

Like many other unhappy customers, I also purchased the Kenmore Elite Trio 3 years ago, and mine also almost caught on fire. They were the same problems with the lights staying on, melting inside of refrigerator, and basically cooking food inside. I called Sears. They sent out their repairmen, telling me it would be $75 just to come out. Whatever, send him out. He called, and basically chuckled on the phone when I told him what happened, and he proceeded to tell me that he has changed out many over the last year. I asked him why I haven't received a recall on it, and he said they call it a rework!

Call it what you want, but why was I not notified of this serious fire hazard! I spoke with many people over a 3 hr period. They just kept blaming the manufacturer, putting me through another dept, only to get nowhere, except they will give me a 20% discount to come in and purchase another one. Right! They ordered the parts, and said they will come and fix it, but it will never be the same, my inside is melted, and I don't trust it again.

Shortly before Thanksgiving of 2009, my Kenmore refrigerator stopped working while I was away on a trip. I returned to find all of my contents of steaks, lobsters and other seafood and delicacies spoiled. I contacted Sears repair service center to arrange repair of my two-year old refrigerator. This experience (repair times) left me with missing three days out of the office because it took three separate occasions to try and repair a fairly new refrigerator. The appointment times that were given to me were between 8 a.m. and 5 p.m., meaning they could show up at any given time, meaning a full day off from work.

I visited the Palm Beach Gardens Sears store to select another refrigerator on December 9, 2009. I selected a Sear Elite, Stainless Steel, paying an additional $298.80 on top of what was credited to my account. When the salesman scheduled my delivery he informed me that the item would not be available until December 24th. Not pleased with this I agreed, this meant that I would eat out of a cooler for a couple of weeks more and eat out for dinner more which is very costly considering my taste for food. This also meant that I would have to take an additional day off from work for the delivery, bringing that total to four days of personal time taken for Sears, days that were intended to spend vacation abroad.

On December 23rd at approximately 6:30 p.m., I was contacted by Sears and was told that the delivery of my refrigerator scheduled for December 24th would not take place until December 31st because the manufacturer had not delivered the refrigerator to the distribution center. I informed the person on the other end that this was not acceptable and very bad business as I had been without a refrigerator for quite some time and them notifying me less than twenty-four hours prior to the delivery and after hours meant that I could not change my work schedule because I had taken the work day off to accommodate the delivery.

On December 30th, I received a call on from Sears informing me that my scheduled delivery of the refrigerator would not take place because the item was out of stock. I asked the person on the other end why wasn't I notified about this when I made the purchase on December 9, 2009 and why has this company lied to me. I told the young lady on the other end of all the stress this has caused me; she promised to contact the Sears store in Palm Beach Gardens and have the salesperson contact me at home. I waited for that call, which I have not received as of this writing.

I have no intention of ever patronizing Sears's department stores to purchase anything. This experience has taught me, my family, friends and neighbors that an established company such as Sears has slumped in the gutter compromising its integrity and level of service to its customers. I can speak on pure experience. This resulted to monetary impact on breakfast, lunch and dinner.

2 year-old fridge caught on fire.

In the meantime, we removed the food to cool elsewhere. A few hours later, I opened the doors to check the temperature inside the frig & found the light cover hanging down. The light bulb sockets were brown & scorched. Apparently the lights were not turning off when the refrigerator doors were closed. After searching through reviews online, this is a VERY common problem.

Roughly 2.5 yrs ago, I purchased a Kenmore Elite refrigerator(freezer top/Fridge bottom)Ive nothing but issues with this unit. Over the past few months everything in the fridge has been freezing up (started in the veggie crisper)and then getting "snow" in the freezer, which also has put an end to the water dispenser issuing water.Now lets talk about that,too. For the past year I have been getting a brown film floating in the water that comes from the dispenser. I have flushed gallons out, I have changed the filter etc...Dont know what else to do. I know its gonna cost something tohave repairs done. Sears used to stand by their products....A 2 yr old fridge shouldnt have problems this soon....Its a Kenmore, for goodness sake.

I bought a Kenmore Refrigerator in 2007 Model # 253.77872506. In the last two years I had this refrigerator repaired three times because the door to the refrigerator drops on one side. The bracket and screws have been replace three times and washers added for support.

Yesterday a repairman came for the fourth time because I am still having this same problem. He told me it could not be fixed because this same defective bracket is still being produced for this refrigeratora and if he replaced it that I would still have the same problem. He did not replace the bracket. He told me Sears was aware of the "bracket problem issue" and Sears was in the "works on new type of bracket for the door".

This refrigerator should be recalled. It is a defective product, you cannot close and use the door properly. This also means the seal on the door is not sealing properly. The door has dropped it does not close properly and therefore you cannot use any of the bins in the door as they were designed to be used. Also since door has dropped the seal on door is not sealed correctly therefore making refrigerator run alot to keep it cold.

I purchased a Sears stainless Kenmore refrigerator/freezer side by side, model number 10656823604, serial number SU3829656 09/07. Since that time, the icemaker has not worked. Sears has been to my house and replaced parts eight times (the last time 11/09) and the icemaker still does not work. They are not helpful and it a nightmare trying to get service. Where do I go next? Thank you.

I purchased a Kenmore Elite refrigerator, model #795.77563600,from Sears on 5/19/2008. A couple of months ago, without any change in temperature settings, the contents of the vegetable crisper started freezing. I contacted Sears; they sent out a Sears technician who stated that they speculate the freezer air is entering the refrigerator. Sears cannot guarantee they can fix the problem, but recommend a seal be placed around the damper at a consumer cost of $206.01. I declined the work estimate. I then called Kenmore customer relations at 888-536-6673 and spoke with an agent, ID #56197, who informed me there is nothing Kenmore can do. This is a product/manufacturers defect that needs to be fixed/replaced at the manufactures cost.

The error code shows up on the LED, temperatures cannot be adjusted when the Error Code appears, then I guess the water from the icemaker drips on the fan in the freezer causing it to sieze up, which results in cold air not being blown into the refrigerator and the food is no to stop cooling. Searching the Interenet I has revealed that a lot of people have this problem with this Refrigerator.

Each time someone has come out, there has been a different "reason" the mother board has been replaced, last time a sensor was replaced, now it needs a new fan motor because the continuous problems have caused it to fail and they want to charge us $350.00 to repair a problem that has been ongoing since we owned this piece of junk. Sears Kenmore Elite Trio (made by LG) Model # 795-77563600.

I believe we paid $2800 for this Refrigerator that is 3 years old and has never functioned properly I've lost hundreds of dollars in food and have stayed home waiting for repairmen Not to mentioned the frustration of having to deal with Sears customer service over and over again

I have owned many Sears products but this is the first time I've experienced a serious issue with their product worthy enough to spread concern. I own a Kenmore Elite Series Refrigerator, model number 795.77549600. There was an odor noticed in the morning when preparing breakfast but it was slight and assumed to be food item related. At around noon, when opening the refrigerator, the odor was very pronounced which caused me to inspect the refrigerator further. It was noticed that the light assembly on the top of the refrigerator was extremely hot (could not touch) and melting the plastic housing around it. The smell was toxic odors emanating from the melting plastic. I checked both door switches at this time because both doors to the refrigerator were open. Depressing both switches made no change to turn off the interior light and the reason why the light had been on for 4+ hours. The refrigerator was unplugged and the melted light panel removed and disconnected.

The plastic on the top of the refrigerator interior where the light had been was also bubbled and suspect it would have been a matter of time before it would ignite. The bulb assembly is also browned from the excessive heat. The bulbs are the original bulbs which came with the unit therefore it is not an issue of over wattage bulbs. Research on the Internet surrounding this problem with the Kenmore product shows it to be a prominent problem and brought me here to this site. A brief search of the cpsc.gov site did not show any active or post recalls. There does not appear to be any recall action surrounding this issue and can only assume it to be a matter of time before injury or death to fire will result. I strongly recommend visiting cpsc.gov/talk.html and logging your own complaint. I will be calling Sears shortly but already assume to get the run-around from a non caring operator.

We purchased a $1,800 Kenmore 25 foot side-by-side refrigerator in 2007. One month prior to the warranty expiring, a plastic piece that keeps the ice maker door flap shut at the front of the refrigerator broke off which allows room temperature air into the ice maker thereby thawing the ice which refreezes in the bin, clogging it and leaking into the catch basin in the door which leaks on the floor.....Being busy, I thought I could get a replacement piece but no........A month after the warranty expired (1 year+), they say I need to get a NEW DOOR!!!!!! as the piece is irreparable... The door is $650!!! Sears through the highest levels was dismissive and offered no accomodation....they didn't use to be this way and stood behind their products ....I had also purchased at the same time a $450 dishwasher, a $160 de-humidifier (that had to be returned twice...) a $200 lawn mover, a $200 table saw and a $80 microwave..... and still they were no help whatsoever....I don't care what Consumer Reports says....I will pay more for less in the future and will never shop at Sears or K-Mart whomever they purport to be....EVER....and today...our oven went out and we are going to spend about $1,000 but I'll cook on the manifold of my car before I shop at Sears again.

I bought a Kenmore refigerator #4664812 for $439 on 3/30/09. The refigerator died in June. They had to replace the compressor (under warranty) for over $700. Well it died again last week. The repairman came out and said he will have to replace the compressor again. He said they will not replace the refrigerator unless it has been repaired at least four times.

We went to the store yesterday and the manager said there is nothing he could do. His only comment was that we should have bought the extended warranty. I guesss their products are so bad now that they aren't expected to last even six months!

We've called the 800 numbers and no one is willing to help us or admit to the absurdity of this lemon refrigerator.

The most ironic part of this story is that we bought this to replace a 25 year old refrigerator that had no problems. We thought it was time to get an "energy efficient" refrigerator. Now I know how they are energy efficient, they don't work!!!!!!!!

I purchased a Kenmore refregerator model 795.77314600 and the entire light assembly overheated and melted and fell down. Its obvious there is a design problem with the light assembly building up too much heat.

We bought a Kenmore elite side by side refrigerator six years ago (model# 106.54602300) from Sears. Two weeks ago the door on the refrigerator side just fell off striking our sitter who was just walking past the unit. It would appear that at the bottom of this unit it is put together some some plastic and when this gets old it starts to fail earlier than what would be expected. The sears people wanted to send out a tech and charge me $100 to tell me that the door needs to be replaced. The replacement for the door is $500 and another $100 to9 install. In speaking with others it would appear this unit has a design flaw and this is a common problem with the Kenmore Elite.

Sears says they have no liability, while the express warranty is over the implied warranty associated with the uniform commercial code still applys. It is not reasonable that a product failure should include the door falling off the unit through normal use. It would be like the door falling off an automobile or a roof falling off a house, it is expected that the builder of the product meet certain product safety standards and herein lies the implied warranty. I believe that this product is unsafe and could cause serious harm if left in the homes of unsuspecting consumers. The repair man knows there is a design issue as he has heard this same complaint before.

Model 79577542600. Burning smell. Woke up next morning to find light had burned and melted to the point of hanging down. I removed light bulbs and called Sears to report the problem. Even though I said "something was burning," they can't get someone out until 5 days from now. This is my second refrigerator with major issues in 6 years. First one was a Maytag (thermostat and something else went out 3 days after warranty did) so we replaced it and thought we'd be okay for several years to come! Not a chance! Nothing is built to last anymore. This could have caused a fire. Only saving grace is that it is under warranty. There should be a recall on this product. There are certainly enough serious complaints to warrant one. Last week we received an automated phone call reporting a recall on the Maytag refrigerator we no longer have. It came 3 years too late for us. I feel like I'm in appliance hell!

I was alone at the time and had to get my neighbors to help me pull the refrigerator out and unplug. After it cooled down we were able to remove the light from the plug. The top of the refrigerator is bubbled where the light was. I hate to think what could of happened if I was not home.

My main concern is to pass on this information to the correct person or department to look into. To me it is a very important safety issue. I talked to several people that Saturday morning from Sears and all they could tell me is I should of bought the extended warranty and this is not covered under the 5 year limited warranty. This did not make me happy. Somehow there should be a better way of reporting a safety issue. I am very concerned that it could happen again or to someone else.

I contacted Sears Feedback pretty much saying they were glad for my feedback but no offer of paying for the light fixture or service.

Bought a new Kenmore French door bottom freezer made by LG the beginning of August. The ice maker has leaked twice since then. The first time was repaired and the damage minimal. The second time caused extensive damage in my game room. The ceiling tile calasped, 5 gallons of water on my carpet, and a one of a kind oil painting was damaged. It is 10/19/09 now still nothing has been done to rectify this. Sears turned me over to LG and they are now giving me a hard time about taking care of the damage. I guess I will have to get a attorney. Don't buy LG or Kenmore made by LG you will regret it.

Wednesday, oct. 14, 2009 we opened our kenmore-elite three door refrigerator and found the inside hot. the interior refrigerator light would not go off, the cover had melted and the sockets where the lights were, were brown, the rest of the fixture for the lights was hanging down. i called 1 800 619 4663, the man that answered the phone could not speek good english, he did not understand my phone number when he was told, i asked where he was and he hung up on me.

i called a local repair number for sears (770 919 8034) they told me i had to call the 800 number.

i have since found they are recalling some 3 door appliances but mine is not on the list. sears is no longer the quality store of the past years. i have bought my last product from sears. i happen to be in the market for a dishwasher, oven, cook top and micro wave, they will be bought elsewhere. they don't even want to hear what happened in case someone would be hurt in a fire caused by this defect.

Purchased bottom freezer refrigerator model #795.7731 color#9600 in February of 2007. Everything has worked fine up until 2 months ago, July of 2009. The refrigerator lights overheated and the sockets turned brown. It melted the Cool Sense Electronic Temp Control system frame and dropped down on the top shelf. I researched the part thinking it just shorted out.

I replaced part #410A since I had taken out the original that over heated and the refrigerator cooled just fine. The original part was no longer available but one similar with a different look but same function (this was the part Kenmore/Sears replaced the old part with). When I received the part I noticed there was an extra wire that was to be attached to the metal part of the frame. This wire was not on the original factory part.

I installed the part and everything was good for about 3 weeks. Then I noticed the light was off when I opened the door. Thought it strange so I touched the light and it was hot just like the last time. I thought maybe we left the door open but it was still off. I came back 10 minutes later just to find it on. Another 10 minutes, its off again and I could really feel the heat. I decided to unplug the light plug and do some research on recalls and if any others have had the same occurrence. Low and behold I am seeing more and more cases of this all over.

This is a hazard and could cause a fire. The Cool Sense Electronic Tempurature Control Panel frame was melted and top shelf food was spoiled due to heat. A recall needs to be done to fix these faulty refrigerators.

I called Sears to complain and ask for help resolving this but because my I put out the fire and it was very small so none of my property was actually damaged they want to charge ME. I realize it is an 11 year old fridge no longer under warranty but the thing caught on fire and I just got really lucky to stop it.

Sears refused to do anything at all without charging me for a minimum $129 service call.

I am fortunate that I was home. Otherwise I am sure a fire would have started.

Sears Kenmore side-by-side refrigerator suddenly and quietly burst into flames requiring the local fire department to quell the flames. It was only seven years old. Purchased in 2002. AFM253DEW

My Sears Kenmore french door bottom freezer's lights stayed on while the door was completely closed and overheated. I opened the refrigerator doors this morning to find the light sockets burned and brown and the entire plastic casing around the electrical/light sockets to be melted and falling off.

Was furious to learn that Sears claimed to have not heard of this problem with "this model" which indicates to me that they may be aware of this occurring in other models. Was also furious to learn that they would be charging me a $75 diagnostic fee JUST to send someone out to look at it and that the repair cost would be extra. Seems to me that it would be in Sears' best financial interest to investigate a defect this serious, but no, they want ME to pay THEM to come and take a look at it.

As other consumers have indicated, I really felt like this could have been catastrophic! Thankfully, this was caught in time, but if not discovered in time, I believe that a catastrophic fire would result. Entire contents of fridge were ruined.

The repair man from Sears said to turn in on my homeowners! should I have to pay with my insurance when it was a faulty part and make my homeowners go up for something that was kenmores fault and not mine? floor is buling and cabinet undf sink is rotten and my underpinnig is rotten

Our 3 1/2 year old Kenmore Refrigerator (Model 79577302600--manufactured in Mexico)had interior lights that remained on unbeknownst to us. When we opened the door this afternoon we smelled burning and the top panel was hanging from the ceiling of the fridge--some melting of the plastic had started, and the area surrounding the light bulbs are also scorched. The bulbs were too hot to touch to unscrew them so we unplugged the appliance and then used mitts to unscrew them. We have also unplugged the lighting from the panel.

The appliance seems to be continuing to keep the food that wasn't ruined by this incident cold. The lights melted butter and cheese that were on the top shelf, as well as warmed other nearby food products that we had to throw away. I shudder to think what could have happened had we not discovered this problem when we did. This is definitely a tragedy in the making and people should be aware of this major defect.

my sears kenmore elite refrigerator light keeps buring the cover plate and the lights wouldn't go out. spilled the food in the reg and burned the cover plates

In May of 2007, I purchased a Sears Kenmore Trio Elite Model #795.77549600, Serial #702KR0689 refrigerator, In the first few weeks of June 2008 (about 3 weeks after my one-year manufacturer's warranty expired), we noticed that the two light bulbs were staying on even when the door was closed. The plastic unit that houses the light bulbs was hanging by wires because the heat from the light bulbs melted the plastic. The entire refrigerator was very warm; so warm in fact that it melted the margarine in the tub on the top shelf and the margarine was actually hot. I took out the light bulbs and the refrigerator began to cool down to normal temperature.

The doors were not left open. If they had been a) the refrigerator would have beeped as always, and b) even we didn't hear a beep, the lights turn off after a few minutes of the door being left open.
We called a Sears service repair technician out and he charged us $60 to tell us that he had seen this problem numerous times and that there should be a service flash (alert) on our refrigerator, in which cased it would be repaired or replaced for free. He then went on to say that since there was not a recall on this particular refrigerator or component, it would cost us close to $500 to repair it. My husband booted him out of the house!
I went around and around with Sears (locally at the store where we purchased the refrigerator, as well as the corporate office). We were told by everyone that it was not on the flash alert or recall list so without a warranty, we would have to pay for the repair ourselves. At the time we purchased this refrigerator, we also purchased a microwave, stove (a burner went bad on that about a month after the warranty went out) and dishwasher. So we just left the light bulbs out of the refrigerator and have been living with it like that.

Also the icemaker never shuts off and I end up with ice cubes all over the floor when I open the freezer (on the bottom).

Recently it was brought to my attention that LG Electronics and Sears, Roebuck and Co. are recalling about 20,000 three-door refrigerators sold under the LG and Kenmore Elite Trio names. A faulty component in the condenser fan motor can short circuit. This could cause the condenser fan motor to overheat, posing a potential fire hazard to consumers.
LG Electronics says it has received 82 reports (MANY MORE THAN THAT since this article was written in 2005!) of incidents involving a condenser fan motor failure due to a failed capacitor arcing and smoking. There has been smoke damage in a few incidents. There have been no injuries.
The recalled refrigerators are three-door, 21 to 25 cubic foot units with a bottom freezer. The refrigerators come in titanium, stainless steel, bisque, white or black. Brand names are identified on the door at the top right of the units and the interior data plate.
My refrigerator Model/Serial number is not on that list even though I have been told by 2 separate service techs that the above-mentioned default is a manufacturer's defect but is not on the list of recalled models.
I spoke with 2 different people at LG (1-888-294-5782) this morning and they are both insisting that if it is not on the recall list, they cannot schedule a service call to repair/replace it unless we agree to pay for the service call, parts and repair.

HELP! We'd like to be able to see what's in there without using a flashlight! What can we do? Also, is there a class action suit on this particular model?

I purchased a Kenmore refrigerator in 2006 and it has stopped working. I have always been frugal and bought lower end appliances which have lasted many years. I decided to buy the appliance I really wanted and spent more than usual to have it quit after 3 years. When I talked to an appliance repair store they said that Kenmores are frequently having this sealed system failure which costs $400-600 to repair. They also stated that the repair would be using the same defective parts because Kenmore has not addressed the problem so chances are I would again have refrigerator problems in the near future if I choose to repair the Kenmore refrigerator.It seems such a waste to throw away a near new appliance after spending so much on it. Lesson learned - I will not purchase another Kenmore appliance.

Update on Sears Kenmore Trio refrigerator model # 795.77304600:

I spoke to several people at Sears and no one had heard of the light/melting circuit board problem or service flash sf46-515 R2. I made a repair appointment anyway. The gal who booked me the appointment tried to sell me the extended warranty (Sears requires their employees to do this). When I told her that the repair should be covered by a service flash, she also did not know what I was talking about. Anyway the repairman did know what service flash sf46-515 R2 was. The parts are ordered and will be sent directly to my home. I also have an appointment set up for the repair. I consider myself lucky. There was no smoke damage, a fire did not start, my refrigerator continues to at least work (light bulbs unscrewed), and it all happened 2 weeks before the extended 3 year warranty for this problem would have been up. I am also fortunate that I have internet access so that I could find out about this service flash from others who have had this problem.

On the morning of 9/14/09, I opened up my Kenmore model #795.77304600 (manufacture date 9/06)refridgerator. A big chunk of warped plastic fell out. It was the cover to the control unit. The lights had not turned off when the door shut and had been on all night. The control unit itself was very hot and is now barely hanging onto the the ceiling of the fridge because the connectors have melted. This unit should be recalled NOW!, before some poor family dies in a house fire caused by this defect. I googled this Kenmore model and immediately found that this is a common problem.

I have replaced the door seals on my Sears Kenmore "Trio" made by LG twice now and it needs replaced again - it needed replaced within 2 months after we replaced it the first time and now again. The problem is in the engineering of the seals - LG now manufactures door that have a "guide" inside the refrigerator to the door seals from catching on each other. When we contacted both companies they gave us the run around (put us through to this department and that department) The last time I spoke with anyone, they told me that the repair that was being sent to fix the recall on this product would be able to look at our issue. The repairman said there was nothing on his work order to look at it, but that he could tell me that it was an issue and that we could contact Sears to have the unit repaired (again). This is B.S. You spend a small fortune on a high end appliance that the manufacture knows has a design flaw and unless you purchased the extended warranty, they basically tell you that you have no recourse. My next move is the AG's office.

I have unscrewed the bulbs. Am I now safe?

I found this website and surveyed all 17 pages of the complaints, and there are 34 separate complaints about this extremely dangerous issue. This is a fire danger! Firemen responding to customer calls of smoke and/or fire have confirmed it! I was horrified to see all the other problems customers are having with their Kenmore refrigerators; water leaks, exploding shelves, fridges breaking down, and I sympathize with their difficulties. This fire danger is a potentially life threatening situation. Sears/Kenmore/LG must be held responsible for fixing this problem and assuring their customers that having their products in our homes is safe! How can we hold these companies accountable?

Kenmore refrigerator three door model #795.77312600 . Only 2 yrs old. Lights did not shut off when doors were closed and melted the control unit off the mounting screws. Luckily, I smelled the burning plastic and removed the bulbs before a fire started. Also has had a loud motor which may now have failed because temperature is rising. Similar to several other consumers' complaints on the internet.

Purchased a new Kenmore 3 door fridge in 2008. The interior lights are staying on wont shut off, gets really hot inside fridge and called Sears to be told warranty expired a few months ago. This is a common problem I have found searching the internet. Should be fixed by Sears, but they don't want anything to do with it unless I pay the service bill.

Purchased Sears Kenmore Elite refrigerator 8/2005. First delivery was returned for faulty electrical plug, second had a faulty component in the condenser fan & motor short circuited, motor to overheated, refrigerator caught on fire. After several visits to store, Sears replaced with another Kenmore Elite. Now, 2 years later, the SAME identical problem has caused a 2007 Kenmore Elite refrigerator to catch fire in my kitchen. The problem obviously hasn't been corrected.

LG Electronics has received 82 reports of incidents involving a condenser fan motor failure due to a failed capacitor arcing and smoking. There has been smoke damage in a few incidents. There have been no injuries.

I purchased a Kenmore Elite Trio refrigerator almost 3years ago. It is model # 795.77563600 and cost approximately $2300. It worked fine until about one year ago. It stopped running and gave the error message ER FF. The manual was no help but after researching on the internet I found that the FF was for freezer fan. The problem was that ise build up had caused the freezer fan to stop turning. This had happened to a number of people and the fix was to use a hair dryer to defrost the back of the fridge. I have had to do this a total of three times since May of this year...this is annoying and obviously a design error on LG's part (this model is made for Sears by LG). Although this has been annoying and inconvenient I have lived with it.

Then a few weeks ago I received a letter witha check for $3.55 from LG explaining that the energy usage of the fridge had been misrepresented and that thia was a check to cover the average cost of the difference between the reported energy use and what it actually uses. They will schedule a modification to correct the energy usage and will send yearly checks as well. I have yet to receive anyhting about when the modification will take place. I am a reasonable person and so I accepted this problem also. I have not cashed th check yet as I am a little wary of doing so because when you do you are releasing LG and Sears from any other claims to which the payment relates. I was thinking about it but then todaysomehitng else happens.

I opened my fridge and could smell a burning plastic smell. After a little investigation I discovered that the lights are now remaining on in the interior of the fridge. they had gottne so hot that the plastic surrounding the light casing had begun to melt, not to mention that my fridge was running at full capacity continually to combat the extra heat that was being produced inside the fridge. I once again turned to the internet and have discovered that this is an ongoing problem with many LG and Kenmore Elite fridges. I am not alone, in fact many unhappy and angry consumers such as myself have posted about this. This also seems to have been a problem for LG as they actually had a recall for fridges withe the same problem back in 2005.

So I call Sears...they of course are very sorry and will be happy to send someone out to my home to repair it for $75 plus the cost of parts and labor or if I buy a one year warranty for $261....neither of which are acceptable for an obvious manufacturer defect. I then call LG since the modrators on these boards have pointed out that Sears may sell th item but LG makes it so they should be the ones who provide the resolution to the problem. Well big surprise LG says it should be covered by Sears. In the letter with the above mentioned check from LG they state that the expected useful life of their product (ie. the fridge they produced) should be about 14 years. Hmmm...this is far from the 3 years I am getting.

I saw talk on one or two websites about a possible class action lawsuit of which I would be happy to join at this point. These fridges are obviously covered in design flaws and even downright dangerous as some have cause small fires due to the light problem.

I am hoping that this will get some action from others and in turn from LG and Sears.

We purchased a Kenmore Elite refrigerator model # 795.77563600 about 3 years ago. This model is made by LG. We have had nothing but problems with it. The freezer keeps icing up causing the fan to stop and the fridge to quit working. I have to keep blow drying the back of the freezer every month or so to stop this from happenning.

Then I received a letter in the mail saying they had misrepresented the energy usage.

Now the lights inside the fridge will not go out, melting the plastic housing inside the fridge. I notice that this has happened to many people and it seems to ge a problem for LG since there was a recall in 2005 of other models for the same problem.

I am so upset about this. This was a very expensive fridge and even LG themselves in the letter about the energy usage issue say it should have a useful life of about 14 years. I am at a loss as to what to do. It is ridiculous that they can get away with this. No one wil help from Sears or LG.

Purchased Kenmore side by side refrigerator Model # 106.41569801 April 09,2009. In July, refrigerator started running warm. Called for service on July 30. Sears cancelled Aug 6 appointment because I did not pick up phone when they called. I thought phone call was a prank because person spoke in jibberish. So I made a second appointment for 08/18. This time I carried phone with me all day and answered immediately, and technician showed up. He looked at refrigerator and said that due to high humidity the fan and vent were frosting up and not operating properly. So now I am looking at using a hair drier on a regular basis during warm weather to melt the frost around fan.

I would not recommend Sears Kenmore products or Sears service to anyone.

I bought my Kenmore Elite fridge in May of 2007 and I paid 2,500 dollars for it and I started to have problems with it shutting off. Then one night I got home from work at 10:30 and I got some water and went to bed. When I got up at 4:30 in the morning it was not working. When I pulled it away from the wall it had burn marks that had came out from behind a silver plate. Basically telling me that it caught fire. Sears is jerking me around about this safety issue. There is a recall on these refridgerators, but my serial # is not listed yet. I have to go without a fridge because Sears won't [help]. My family could have lost their life from this product failure.

Kenmore Elite Top mount refrigerator model 71299101: poor design. Has always had trouble keeping refrigerator portion cold. Freezer is fine. Problem is air circulation from freezer into fridge. Freezer frosts up at bottom where vents are, plugging them up. Clean them out, they freeze up again, so maybe auto defrost doesn't work properly. It does melt some of the ice but that drips down into fridge, and then the vents still freeze up. I've fought this thing for years, usually manage to get it working again, but it is a high maintenance piece of junk.

Looking for replace filter for Kenmore Refrig. #9905. Call Lake Wales Sears Store. Sales clerck looks up replacement # in store book.(9006) Told yes we have the replacement in stock. Get to Sears Store and the replace part is clearly not correct. So, while in store, we call Sears National parts dept. they look it up again and tell us replace Part is MWFA. and that there is 1 in the Lakeland Store located on North Hwy 98.

Knowing that Computers are not always correct. We called the Lakeland # given to us by National Parts Dept. we where just talking with. That phone# goes to Automotive which can not transfer you. Auto gives us 863- in which no one answers. Sears has it set up if no one answers it goes to call center. Call center gives us 863-8xxx. Yes we get through. Assoicate there looks up number given to us by National Parts(MWFA) and tells us yes we have one on sales floor. We ask are you sure? put on hold and then told yes.

Drive 45 min to Lkaeland Store and even manager can not find that part. Even looking in Parts dept. and so on. While waiting another Associate tells us "That maybe it needs Adapter part".

So, We ( Wife Dept. Manager and I) get back on phone Again with National Parts. They tell us we can order that MWFA part direct (+ shipping ) we ask him directly do we need adapter parts ex. Answer was "No this is the replacement part". Recieved part in mail it was the same as what was on sales floor. Upset wife called N.P. dept. again. Now they are saying yes you need adapter. part #WR02X10173 and that part cost $35.00. After my wife told me this I got on phone. This is getting long just to type.

Had to go over this ordeal several times given multiple phone numbers one dept. blaming the other ect. About an hour later I finial get ahold of the Customer Care Manager ( Chisty ) at 800-. She was able to get National Parts Manager on phone. Had to tell her the whole story again. Just to find out that the young man this morning order the wrong part again. SHould be ADPART is their # for 14.95. And they can not cancel our first order. We have to ship it back.

I bought a Kenmore refrigerator on Feb 6,2006 and it has gone out already. The repair department transferred me to a warranty place which they told me they could "offer" me a one year warranty for $215.00, this purchase was the worst I have ever made and I am VERY disappointed in the Kenmore products. The model I have is 64802 freezer top refrigerator. I think for as many problems this product has had, it should be recalled!

We bought a new Kenmore refrigerator from SEARS in the summer of 2007. The first day it was installed it failed to cool. We called them, because we were having a party at the house and the earliest we could get a service person out there was the following week. I was livid. When they did finally arrive they said the fridge has leaked the coolant out. Now it has been two years and the fridge never cooled like it should have. We have always had to keep it set to the coldest settings just to keep it at modest temps. Now it is barely freezing. The freezer is at 31 degrees and the fridge is at 50. I will not contact Sears to fix it because they want to charge $200 just to come out to the house. This doesn't even cover any of the cost of labor or parts. Rediculous! I called an independent guy who is coming out tomorrow(he would have been there today but I didn't have a way to be home). I will never buy another SEARS appliance again. Their products are inferior and they do not stand behind their work.

WE purchased a Kenmore Elite side-by-side refrigerator in 2/08. It is now 7/09 and the icemaker is broken to the extent that it needs to be replaced to the tune of $400. I am appalled! Calling Sears repair and Sears complaint dept. did nothing, since we do not have an extended warranty on the item (who would have thought we needed it???). Bottom line? I told them we would NEVER purchase another Sears product and that the internet was doing them a lot of harm because all the complaints about this product are all over the internet. No satisfaction at all from Sears. Sad.

I bought a Kenmore Elite Trio refrigerator approximately 4 years ago. This week, the fridge completley failed. There is an error code which when researched, is incredibly common for this particular design. Literally hundreds of people have reported this part failure and yet Sears/Kenmore has not recalled the part - which costs all of $11.99. While looking for information on this part, I determined that there was a CSPC recall on my fridge one year after I bought it, and they never notified me! I am frustrated that a common failure has not been appropriately handled, and that a serious recall wasn't handled well either! The failure of the fridge this week was subtle - the fridge continued to run, draw power, dispense water, and the lights came on when opened. It just does not CHILL AT ALL. When I called Sears to schedule a service call the earliest they could send a technician was 6 days away. We are predicted to have the hottest heat wave in recent history over the next 5 days so it is a particularly painful time to go without refrigeration for several days.

I have a defective freezer door on a Kenmore appliance that is about 8 years old and I'm not sure who to contact. The paint under the water/ice section is popped and starting to rust and very unsightly.

It is very frustrating to spend this kind of money on a major appliance in just 5 1/2 years. We have been Sears customers for over 40 years and this will definitely be my last Kenmore purchase of any kind.

I purchased a new Sears Kenmore Elite refrigerator (freezer on the bottom, 3 door model) in Jan. 2005. Last year, the water dispenser started dripping and when I called Sears, they sent the repair guy, who told me this happens all of the time on this fridge because it was designed wrong. They have even changed the part used to fix it. This cost me almost $400.

Today, I get up and the refrigerator and freezer are both not working. Waiting for the repair guy (after paying $75 just to get the appointment). I can't wait to see the cost on this. This was almost $2000 new-I thought I would get at least 10 years of trouble free work from a Sears product. I guess that is no longer true.

I purchased a brand new Kenmore Refrigerator in January of 2002, about a year later I began to have problems. At the time I purchased the item I also purchased the Msster Protection Plan. To date I have called Sears more than a dozen times. Their plan states if someone comes out more than four times to repair a refrigerator, that I am entitled to a new refrigerator. That has not happened. This is June 12, and since May, they have been to my house FIVE times! They changed a part the second time and today there are so many parts that have to be replaced that it will take several hours to repair. when I told them I don't want the refrigerator fixed, I want a new one as promised, they STILL said I wasn't entitled. They are going back on their Customer Service Promise... not to mention all the money I invested in this Master Protection PLan.

We purchased a Sear 26 cubic foot refrigerator freezer, Kenmore Coldspot Elite. The indoor ice dispenser has broke for the fourth time in two years. Our extended warranty expired a month ago. They replaced the part 5 months ago. Sears refuses to repair this item. This is the most expensive unit Sears sold at the time we purchased. The repairman admitted this dispenser unit is a faulty design and breaks constantly.

How can this be described as customer service? Over two weeks to have a refrigerator diagnosed? If it wasn't under warranty, I'd have a local repair person fix it. That's why I went to Sears in the first place--in case we were in need of service. Guess I'm learning my lesson. Very close to never setting foot in a Sears store again.

I purchased a top of the line Kenmore front loader washing machine and dryer from Sears in March 2003. I kept the extended warranty until 2006 when my husband lost his job.

A few weeks ago, the machine started making a banging noise. I had Sears out to look at it and was told that the bearings were shot. The suggestion, "throw it in the trash". He then handed me an estimate of $1,583.68 to repair it. I told the technician that the drum had a lifetime warranty. He agreed and the new amount to repair the machine was $1,109.85. When I was given the estimate and looked it over, there were $889.96 in additional parts to complete the repair. I questioned the tech and he stated that the drum is like an egg. The parts are not resuable. I called Sears and expressed my anger.

When I decide to make this purchase, I weighed many things. It was an expensive purchase but decided not to skimp, go with their top product and now I am told to junk it. If I knew that their products have such a short life span, I would have purchased something much more inexpensive.

The waahing machine now will not spin, or aggitate and water pours out from the bottom all over my floors. I took the bottom off and the rubber seal that encases the drum is literally cracked in half. I was on the phone again with several people at Sears yesterday and the best they can do is give me $150.00 off labor and $100.00 off parts. That still has me putting out $900.00 plus to repair it.

I feel if a lifetime part goes bad, it their responsibility to have the machine back in working order and if those part are not rerusable, then the job should be done at whatever expense it is to get the drum working. That part went bad so it is Sears' responsibility to get it performing again. They will not budge. I have 5 other Sears appliances in my home and will never purchase another. Like I told the woman yesterday, I want it fixed, but I do not think I should have to pay for parts.

Kenmore Elite Refrigerator cracks inside refrigerator wall several of them. Only solution they claim is to make it look worse. Will not replace the unit. Have in the past. Who pays $2,???.00 and wants a cracked refrigerator. I paid money for extended warranties. etc.

as of March 2009 I have had to call customer service to repair my washer costing me $350 and coincidence or not my range over this past weekend 6/6/09 experienced a runaway temperature which could have lead to a fire and my dryer mysteriously stopped working.

I called and requested service and was told I was responsible for $75 each appliance for diagnostics and then repair amount on top of this. With all appliances being only 2 1/2 yrs. old...for 3 out 4 to break in a row, Sears Kenmore Brand should be ashamed of themselves for putting their name on Appliances we have put our trust in.

Are there any consumer laws protecting me? I look forward to any assistance in this matter. I have the repair men coming this week on 6/10 and 6/11. Unable to cook and launder for family of 5 and have no financial means to replace these appliances, never mind afford to spend an additional $350 each for their repair!

I have a compact refrigerator used for product at my business that I purchased 07/22/08. The refrigerator stopped running June 3,2009, the refrigerator is not even a year old. It is a Kenmore, I called yesterday, and talked with 4 people giving them the same information 4 times of which was most annoying. Finally, the 4th person told me that of course it was under warranty, and would be repaired by a technician at no cost to me, or if unrepairable, I could get another one at no charge.

After waiting all morning for a call, I received one and the technician reports that his report states my product is not under warranty, and I would be charged for the collect call as be charged for a repair fee. I am livid. I will never buy a product at Sears again, and will encourage everyone I know not to buy at Sears.

If they will not back their word on a compact refrigerator warranty, I woulld not trust them on any appliance or product. Very disappointed with Sears--and have a nonworking refrigerator that I will be trashing. Thanks Sears for nothing and wasting my time explaining this process numerous times.

We bought a side by side refrigerator on 11-5-07 model no. 106-57022602. We have had trouble with the ice maker since day one. It will spit out ice after you walk away. It freezes up and you can't get ice out. We bought the extended warranty and have use it twice. They showed us how to "unfreeze" it. It has taken about 2 weeks to get a repair person out to look at it.

We recently bought Whirlpool washer and dryer and representive from whirlpool was in the store while we were shopping and we told her about our problems and her reply was "Oh they have that fixed now". Well they didn't have it fixed on ours. Yesterday it froze up again and we had to dump all ice and run hot water in it and it will work now. The repair man had said the crushed ice was worse on causing this problem, so we have been using cubed. Of course, I like the crushed ice and that was one of reasons we bought this model. That and the ice bucket being on the door would give us more room. Water will start running down the door from the ice maker and we know it's time to repair it, but it's hard to get it loose and lift it up at the same time.

My question is - is there anything that can be done where I can use the crushed ice and not have it continue freezing up? I do not use the crushed ice now, but would love too.

We purchased a Kenmore Elite side by side in Mar. 2007 and it worked really well for about the first year. Well, shortly after the first year went by (end of 1 year warranty) we began to have trouble with the freezer. It began to spill water into the unit and the water froze at the bottom of the freezer and it just builds up until it blocks a vent in the freezer that stops the refrigerator from staying cool.

So far we spent 2200 on what was suppose to be a great unit, and 200 on repairs in which the appliance guy defrosted the freezer with a blow dryer, and ran a diagnostic on the icemaker. Now we will be spending who knows how much on a repair guy this Friday.

I am 52 years old, my parents have always had Sears, which is why I stuck with Sears. The old refrigerator was 16 years old and still cooling, when my daughters purchased this one. I am appaulded that this one didn not last 2 years. Also, the Sears tech could not come to see what was wrong with my refrigerator for 5 days from the call. I believe it is because I would not purchase the warranty then and there. To top it off, the sears Rep. said that I could only call back three days before their visit, should I want to buy the warranty.

Furthermore, I called a local appliance repair guy. He took off my freezer covering to discover that my refrigerator had been worked on, the thermostat was hanging loose, and the wires taped with electrical. Someone had made repairs prior to selling the unit. He told me that the compressor was gone, after a diagnostic test of $69.95. The new compressor with a warranty would cost me $450.00. I am now irate.

I have lost all of my food, $69.95, and I still will not have a refrigerator, because I cannot pay for new compressor right now. I feel since Sears has been deceptive in their practices that they should send me a new refrigerator. At, best, they should replace the compressor with a full/extended warranty.

We purchased a highly rated (by Consumer Reports) Kenmore refrigerator in January 2008. Recently, while wiping up a spill, the bottom glass shelf exploded into a thousand little pieces that flew in all directions. It sounded like a gun shot. I called the store where the appliance was purchased and they referred me to Sears customer service 800#. The first person I spoke with said the glass is designed to break into little pieces for "customer protection", however, my only recourse was to purchase a replacement shelf.

So I called Parts and Service, and although that particular CS rep was very nice, I still only had the option of replacing the shelf for a total of $46 including S/H. However, she told me this is a very common problem. The first person I spoke with suggested my dishcloth was 'too warm'. In the first place, it was room temperature. But, it shouldn't matter if the product was of good quality in the first place. How in the world is one to keep a refrigerator clean if you can't wipe it out with a warm, soapy cloth occasionally?

I feel it has to be a design fault in the manufacturing of the glass, or there was a problem with that particular shelf from the beginning. If the glass is intentionally that fragile, why would it be used in a refrigerator?

In 2000 we purchased a Sears Kenmore. After 6 years the cooling coil went out and the freezer stopped freezing and it had a leak. We went back to Sears and purchased a new one in December of 2006. Now it is May of 2009 (2 1/2 years)and the new one has quit cooling. All of my food in freezer and refrigerator was bad.

Called Sears they told me they would send someone out for $75.00 to look at it but it would be over a week. Also, I could buy a 1 year warranty for it at a cost of $272.18. We emailed the corporate office and never even received a response. Just talked to a friend, same thing happened to her sears after 2 years.

I will NEVER buy another Sears product. Why should I buy something that even Sears won't warranty unless you pay a lot extra for it. I can buy a home warranty that covers everything in my house for $325.00 a year.

WE have had our Kenmore Elite refrigerator a month short of 2 years and the motor on the refrigerator side has gone out. What we have now is $2,000 side by side PANTRY. We have paid a repair person $257 so far and we still need additional repairs. I am so disappointed and angry. We bought what we thought was top of the line. The repair man told us this was not an uncommon failure. How can this be? I knew Sears was going down hill in product quality in other areas, but i had always thought the appliances were reliable.

So far we have only lost food and $257, but as I said the repairs are not yet complete so the ultimate damage is not yet assessed. Oh - we went with a neighborhood repair and NOT Sears because of their $75 to assess the situation minimum charge. I just don't want to give that company any more of my money.

I bought a new Kenmore Elite Trio refrigerator, had many problems with it. Now of course after extended warranty has expired fridge is not working. Freezer works but refrigerator is warm. I see that I am not the only one with this problem. Are there any recalls on this model #596.75502400, if not there should be.

Ken

I bought a model 5478 Kenmore Elite side by side a month ago (04/09). The ice maker is in the freezer and the storage for cubes and the dispenser is in the door. The ice maker will occasionally drop the ice cubes into your lap or into the freezer below after you have opened the door. This is the way it is built, not a one-unit problem. This is true for all models that have this system, not just my model so watch out.

I called Sears and they have agreed to replace it with a GE Profile side by side that I liked better. It makes and stores ice in the freezer and only drops it through the door. My hat is off to Sears for handling my dissatisfaction very professionally. They are making the exchange and giving me a discount on the GE like I got on the Kenmore (25% off). No hassles at all. No restocking fee, no second delivery charge.

On a related note, my first choice as a replacement was a Samsung three door either the 25.6 cf or the 29 cf model. Both are not available because there is a problem and Sears must repair them before they can be sold. Best Buy also must back order them so apparently Samsung has a design problem. You can read all about refrigerator complaints by brand on consumeraffairs.com.

Friday morning, May 1, 2009,we smelled something hot. We opened the fridge and smoke poured out in a cloud. I and my son screamed for my husband who grabbed pot holders and they were singed. He was finally able to take off the plastic cover and loosen the light bulbs. The light sockets were burning and smoking.

If we had not been home it would most likely had caught our home on fire. The inside of the fridge was not cold at all and all of the food on top and in the door had melted. Jam jar lids were hot! It now smells like smoke inside the fridge. I am afraid to leave my home.

I called 1-800-469-4663 at 7:30am. They said to call back at 10:00 central time. I had to leave and got a friend to check the house. Later, I called the number back and they had a hard time locating my purchase date... We bought this appliance in 2007. Then I was put on hold so they could locate a local number but was disconnected and no one called back.

This product is defective! I am afraid to have it in the house. We had to move what food that had not ruined to a 10 year old cheap frige in the garage. (It has never had problems)

This is a Kenmore Elite, model #795-77556600, serial # 609KR00112. We though we were buying Sear's best. We bought this fridge, a Maytag stove and microwave, and Kenmore dishwasher at the same time. Does Sears still take care of their customers?

In the past three months the icemaker water line started spraying water at the inlet at the top rear of the frige, the icemaker door sensors are blinking a code that indicates both the reciver and sending units need to be replaced, the unit has been making a knocking sound that indicates the defrost timer is going out.

I have never had so much go wrong with a single appliance ever and we have been purchasing Kenmore appliance for almost 40 years. This will be the last Sears appliance I will buy.

Websites show these same problems occuring to many Sears and Whirlpool refrigerator owners and yet none of these items have service bulletins or are being covered by defective recalls.

We had to buy another small fridge to supplement this loss of usable space.

Did I say I will never buy another Sears Kenmore appliance again?????

I am afraid that can cause an explosion or diminish the cooling effect.

I purchased a Kenmore side by side refrigerator from Sears 3 yrs ago this coming August. It is still under warrantee. I had their repairman out two weeks ago as the rigt side wall has lg several cracks in it and looks like it is bowing slightly. He informed me that, because the cracks would not hamper the effectiveness of the frig nothing would be done. He offered to put apoxy on all the cracks but said that it would make the frig look terrible. The cracks are a result of a defect, not abuse. I paid well over $2500 for this frig and even bought the extended warrantee. There is an obvious defect in the frig.

In April 2007 we purchased a $2600.00 Kenmore Trio Side-by-Side ENERGY EFFICIENT refrigerator made for Sears Kenmore by LG. Exactly two years later, we received an undated letter, with no letterhead - stating that LG had misinterpretated the Department of Energy (DOE) testing rules for refrigerators - so NOW - TODAY, the rating for our refrigerator reflects a HIGHER useage than was indicated on our original purchase materials and labels! The letter states we MAY BE ENTITLED to cash payments for past & future energy use AND a modification to our refrigerator ice maker.

So we called the number and requested the product 'update' and they came and installed it for free. LG has been making refrigerators for years - so why is there confusion or misinterpretation of the testing rules all of a sudden? And why upgrade just the ice maker? Sears/LG the UPGRADE IS ONLY HALF COMPLETE! Upgrade the refrigerator to the energy efficient rating that we originally purchased! If [they] are unable to do this, bring us a new energy efficient rated refrigerator!

As of this date, we've yet to receive a letter of explaination of any kind. I believe we deserve a better return on our investment. But since they have our $2600.00 and we didn't get what we paid for originally - an energy efficient refrigerator, I'm pretty sure they are finished trying to make things right. Oh, did I mention it cost $2600.00? April 2009

We want to receive what we paid for. We wanted to do what's right for the environment and our pocket book, thus the new refrigerator replacing our 18 years old fridge, would be a good investment. Now we find out we paid way too much money for a lesser quality product than was being advertised. We are retired, living on a fixed income, and we feel ripped off.

It appears that Sears may have a manufacturing defect in a portion of its paint application process for side by side refrigerators. Our Kenmore refrigerator was purchased new from Sears in Fairfax, VA in April 2005. It is a black side by side, Kenmore model 253.55699407, manufacture date 03/05. The paint below the ice dispenser/water dispenser is blistering (and would crack to expose rust if pressed hard). I have not approached Sears yet, but given the stories I am seeing here, it does not sound hopeful. The reason I say it looks like a systemic problem is that Kim of Little Rock AR (06/16/08) and I appear to have identical problems.

Kim of Little Rock AR (06/16/08) I bought a fridair refrigerator from sears little rock on feb 2005. The refrig. is bubbling up on the paint around the ice and water in the door. I was on hold trying to select a choice from the call center for app 30 min. I spoke with two different people who was rude and not interested in helping me. The young man at the north little rock store told me I should have bought a cosmetic warrenty that I did not even know existed. The next gentleman in service told me he would be glad to help me for 79.00 service call. He then said I dont know what to tell you but to call the refrigerator company.

As our kitchen/dining room is the primary entertaining area in our house for parties and social gatherings the unsightly nature of this blistering will require us to spend money to fix it.

The fan in the freezer gets clogged with a massive block of ice that you literally have to hold a hair dryer to for it to melt for about 15 minutes, just so the fan can start running again. I purchased the Kenmore Elite Trio #795.77563600 French Door bottom freezer 1.5 yrs ago! Now that the ice has melted and the fan is running (this is the second time in 6 months i did this) the ice maker isnt crating ice!

For the money spent on this refrigerator, I was hoping i wouldnt have to replace it for at least 6 years, but it seems after calling Sears, they charge me $80 just for someone to come to my house to see whats going on, and an additional fee to fix the problem. ALL THIS AFTER 1.5 YEARS OF OWNING IT! Oh, I forgot, its only a year warranty, so the price tag for the TRIO matters none, because I'd be better off paying half the price for some NO NAME Brand Refrigerator that at least I know will work for a year or 2 and just keep replacing them as they DIE!

ALL these complaints about the refrigerator and NO RECALL? They're the same complaints in about the same amount of time after purchasing these models. Give your customers a break, its SEARS and KENMORE. Do the right Thing, Recall these huge ice buckets and replace them with something a family can actually use for over 2 years!

I purchased a Kenmore refrigerator from Sears in November, 2007. On April 7, 2009, it quit working. I called the service department, who informed me that I could now purchase another warranty that would cover repairs up to $500 for a year, which I did. When the serviceman arrived on April 9, 2009, he confirmed that the Error FF was a freezer fan motor problem, however, he did not have a replacement motor with him. I was told that it would take a week to get this part. I was also told that the warranty I purchased would not cover the lost food. I am now without my food which I had to discard and I have no way to store additional food for one week. There must be some recourse for consumers who are dealing with this type of ripoff.

Bought new home, has a KENMORE fridge in it. it doesnt work, I must say those cust service lines are not there to help you they are to discourage you, they know 70 % for people will hang up, and if you dont they will accidently hang up on you, OH and dont raise your voice with them, I mean why should you be mad, I will tell you what I going to do with SEARS fridge. i going to put thier fridge on my front lawn and spay painted SEARS MAKES JUNK.

I also put a sign in my back window window of mt CHRYSLER mini van that says dont but a Dodge as i have replaced my tranny 2 times, We vote with our dollars, and I dont vote for either company,

I bought a Kenmore refrigerator in November 2003. After I had it for about 18 months, I had to call Sears because the freezer compartment was cracking in spots. The technician came out and told me it was a common problem with the modeil I bought, and it was replaced. About 6 months after it was installed, I pulled it out to clean behind it, and discovered that the cord had a nick in it. I called Sears to get a replacement; this was just before Thanksgiving and they told me the soonest they could get out would be December 8. I got mad and said forget it. I taped up the cord.

Then I started having problems with the icemaker and since at that time it was still under the 4-year warranty I purchased, I called Sears again. The technician came out and told me it was because of the plastic waterline used to hook up the icemaker, but he did replace the cord. The almost 4 years later to the day that the refrigerator was replaced by what was supposed to be a new refrigerator, I opened up the freezer to find that everything was thawed and the refrigerator was not cooling. There was a plug in the back of the freezer that had ice on it. When I took it out, there was a line behind it that was covered in ice. I let the refrigerator thaw completely, thinking it was just a glitch.

When I plugged it back in, it still was not working. The motor was running, but it was not cooling. I contacted Sears to be told that it would cost $69.00 for the service call to tell me whether it could be fixed or not, or I could just pay $224.00 and they would fix it or replace it and warrant it for one year. Kenmore used to be a name you could trust and would last, but apparently, that is no longer the case. I will never purchase another Kenmore appliance, or any other for that matter from Sears.

I lost all the food in my freezer and refrigerator. I also had to come up with money to replace a refrigerator that should have been functional for at least 10 years.

2004 Purchased new Kenmore Bottom Freezer Orig. Cost Approx 1300.00 was floor model pd $Approx 900.00. Started (2009) been Making loud noise for a few months, quit freezing, clean freezer and next day was working again. 2 weeks later. The same thing happened and it did not fix itself.(No Miracles) So made appt online w/ Sears Techs. April 2, 2009 they came out. Paid a $65.00 fee to be told it was a compressor failure. The repair costs with parts and labor would be $700.51. Suprise 5 years/ sub compressor/ cracks /pops/ potential fire hazard.

i wish I had read these complaints before we purchased a Frig, High end Energy effciient Washer, Stove, Dryer, and Vacuuum. We thought they were reputable. Why hasn't anything been done about these guys. Almost all of the complaints I have read since my news about this purchases, (Of Ignorance) are so similar, approx. 3-5 yrs after purchase thecompressor dies, horrible customer service if you talk to a real person, and within days of Warranty Exp. which appear to be worthless.

The vacuum I mentioned was not purchased at the same time. It also is Dead. It isn't even 8 months old. Paid approx 250.00 reapirs costs are approx 250.00 I took it to a indepentant reapir business that i trust in a different town. Why is sears allowsed to get away with this obvious defective appliance sales and then they are not held responsib;e for the lies they say when they are selling appliances. Isn't there enough customers to lodge a class action law suit agaist these guys. My frig looks brand new. But worthless. not even 5 years old. Can't sombody do somthing?

Well no frig. eating out of coolers for a week. Spoiled food in frig and need to buy a new Frig and don't know who to trust.

Bought Kenmore Pro all Refigerator over year and half ago with extented warranty. After first month the lower half on unit would freeze and upper half would be 12 to 15 degrees different.Sent out service tech defrosted unit and left. Froze up again service tech replace thermostat. after nearly a year of replacing parts saers said the refrig was a lemon and replaced it.

It has been a couple of months now and the knew unit is starting to have same problem. Sears one source tells me they do not have problems with these refrig but will have to start the whole process of repairs again before the y will replace. they spent more money on repair men at my home than what he refrig cost.

on 2/23/09 i purchased a Kenmore 68502 model fridge, it was not in stock so i had to wait approx 2 weeks for it to arrive. since we are not made of money we opted for picking it up and not wasting the money on delivery charges, (boy what a mistake that was) we get it to our new home and plug it up a day later cause we had not moved in just yet. We follow the instructions and plug it up wait the 24 hour period it says to do before placing our food in it. well it never worked, brand new and it did not work,

i call the number that A. Johnson (AJ) gave me and i get routed to the customer service center in DALLAS, TX. I ended up having a repair man come and take a look at it and he said that the compressor was bad, that it looked like it was used or refurbished (WHAT IS THAT ABOUT!) since i cant for the life of me get a hold of anyone at the 95th and Metcalf location, i go in person and explain to them that my fridge never worked from the start, and the sales rep and his supervisor told me that they would give me a 20% discount, only if i could get it to them because they were not going to pick it up since i opted to have it delivered myself and if i came on Sunday 3/29/09 that i would get another 10% discount.

i was able to find a truck on Saturday, which by the way the weather was all ice and slush and this Sears location is about 20 minutes away from my home (in another state). The next day my mother and i go, check out what they have again and since every fridge on the floor was way more expensive than what i had paid originally i ended up choosing the same model, but my understanding was that i was going to get a 20% discount and it did not happen, i was told since the fridge was already marked down that there was no way they could discount the 20%, even though i was told that's what they would do and on top of that they would give me another 10% discount but none of what i was promised happened.

So i did not get anything from SEARS i am so disgusted with there way of doing business and their poor way of handling this, i was irate, and i told them exactly what i was thinking. I will NEVER shop at sears again and KENMORE products are now off of my list of reputable appliances. If it worked in the first place i would have my fridge and my food in it, so now i am still looking for one and my parents gave me their old one to use in the interim. Sears makes me ill!

We were more out of time and effort than actual economic hardship, other than the food i bought to put in it... $127.00. My husband smashed his toe when moving the fridge to the truck. I lost my temper and that was really ugly!

Sears has just now left my home after replacing the parts on my Kenmore Elite Trio Refrigerator 795.77304600 that I complained about the lights not going off and causing a major fire hazard. We were fortunate that we discovered the problem before it caused a fire. Sears issued a Service Flash on this problem and it most likely will not become a full-fledged recall. It cost me nothing but several phone calls.

Do NOT let the Service Department tell you that since it is not under warranty, or you didn't buy the extra protection package, it is going to cost you money. They are wrong. You MUST call the Sears National Customer Relations number. This is potentially very dangerous and Sears is WELL AWARE of the problem. Be the squeaky wheel. Don't wait to call them. It would be nice since they know this, that they had contacted their customers, but since they didn't, and if you are having the same issues we did, you need to call them and be PERSISTENT.

We too have a Kenmore 795.77304600 Trio Elite French Door Refrigerator purchased in August 2006. We have had the same problem with the interior lights staying on even with the doors firmly shut. The heat from the lights has melted the housing and caused the entire assembly to fall and hang by the wires. This is a serious fire hazard. I won't go into the number of phone calls that we have made since this started a week ago. I can barely believe it myself, but I will tell you to call the Sears National Customer Relations number. They will help you and they will then transfer you to an internal number they won't divulge and you will then speak with someone else who actually listens and does something.

I did this yesterday about noon and the local Sears store called me last night and again this morning. Sears is actually sending someone out this afternoon to look at the problem. We will see. But don't hesitate to call this number. I was truly amazed that I actually talked with someone not in India!

I purchased a complete household of appliances from Sears 7/06 - all Kenmore. I did not purchase the extended warranty due to the supposed quality. Less than 3 years later the compressor in my refrigerator burned up - luckily I was home and noticed not only was it not working correctly, the refrigerator (exterior) was hot to the touch. A friend - retired fireman - says I'm lucky it didn't burn the house down. Might I also add that the total time it was in use was 2 years due to a renovation. I have contacted both Sears and Kenmore with no satisfaction - this product is dangerous and needs to be recalled!!!

The original price of the refrigerator was $721.58

In May of 06 I purchased a Kenmore refrigerator. On July 3 2008 the refrigerator caught fire. Smoked filled the house. We kept hearing a popping and crackling noise and could not locate it. Then there was a loud pop and we saw a big burst of smoke coming from the kitchen. We saw the smoke coming from the fridge. We unplugged the fridge and used the fire extinguisher to put the fire out. We called the fire company to make sure everything was out.

Fire Company arrived and witnessed the smoke coming from the unit. They wrote a report. I called sears and was told since I did not purchase and extended warranty that I had to pay for a service call. The customer service rep offered us a July 23rd date to come look at the fridge I advised this is an emergency situation they said it was not their fault I should have purchased the extended warranty.

I have been going back and forth with sears . I had an attorney write a letter and sears refused to help. As a result , I lost all of the food in the fridge that was purchased the day before the fire. I only asked sears to replace the cost of the fridge and the food. To date I still have the fridge sitting in my garage.

lost food . Because of the holiday, there was a large amount of food that was lost. We had to rent a fridge to get through the holiday and then purchase a new fridge

Kenmore model #795.773.9600 purchased in October 2007, developed the same overheating of the light unit with melting of the plastic cover which has been reported with the TRIO refrigerators, however this model is not on the recall list. Called without any results, but had to agree to a service call. Submitted my complaint to the Consumer Product Safety Commission.

Fire hazard with heat from light bulbs melting the plastic cover.

Dec 22, 2007 I purchased a Kenmore french door refridgerator model 795.77572600. Sunday morning, March 23 I opened the fridge and found the light had been on all night and would not shut off. the plastic face plate that protects the bulbs was melted. the light stays on even when the door is closed. (note this was not a case of the door being left ajar!) all contents of the fridge were extremly warm and there was a burning smell. I looked closer at the plastic light plate and found the heat was so warm it melted certain parts of the plastic light cover.

I contacted sears and they said it is not under warranty. they would send a service call at my expense. The unit is only 15 months old. this is clearly a defect. I tried to contact LG(who produces the unit for Sears) and they said to call Sear. Here I sit with a $2400.00 unit that does not work. I cannot live without a fridge so i must purchase one. This is unacceptable.

Economic damage is the entire contents of the fridge and freezer approx $300.00 plus the fridge was $2400. it is just over the warranty period by 3 months. This is insane and I want a refund of the purchase price and the $300.00 for the spoiled food. I looked on the internet and this seems to be a problem with this model. I encourage an attorney to contact me. I would very much like to file a claim or participate in a claim with other who have the same issue

We purchased a Kenmore Limited Edition refridgerator in 2002. We had it to go out about 1 year later. We lost all of our food. The service guy came out and said it could not be fixed. So they sent us another one (same model). About 1 1/2 year later it did the same thing. The service guy came out and tried a new compressor on the fridge. It did not work so they sent us another one(the same model) Again we had lost all of our food. Well now we are on number three and it has done the same thing again. Again we have lost all of our food!

We call Sear's and of course we get transferred about 6 or 7 times. Most of the time we were transferred to India. When we finally get someone we could understand and they could understand us we would get disconnected (how convenient). Even though this fridge is past the warranty, Sears needs to step up and apply the Lemon Law. They need to realize that this fridge is a lemon and this fridge needs to be RECALLED! They are not going to help do anything even though we are on our THIRD fridge in less than 7 years! (Note--the same model)

This has caused a lot of financial hardship because each time we lost between $300 - $500 worth of food. I put up corn every year and if anyone has ever done that they know how hard of work and time consuming that is to lose it ALL. Especially now with the economy, to lose that much food it is definatley a financial hardship. It will be hard to have to buy another fridge at this time if ours can't be fixed.

Bought a kenmore refigerator in 2000. The right side wall had started to get hairline cracks after a few years. It was replaced in 2003. the new refrigerator is now doing the same thing!!!

called Sears and they said sharp objects are hitting the side or it exposed to heat. no one can give me an answer or do anything about it

Our side by side Kenmore Elite Model #106.53706202 refrigerator from Sears was not on the re-call list but it also caught on fire.

We lost all of our food from the refrigerator which was about $300 worth. It cost $150 for a temporary repair since a complete repair would have been too costly. The repairman said the refrigerator wasn't worth what the repair would have cost.

Our Kenmore Elite Trio refrigerator, model 795.77543600, made by LG, was purchased in June 2006. On Feb 27, 2009, I woke up around 5:30 a.m. and began to make coffee as I usually do. I opened our Trio to get creamer to discover the light fixture on top smoldering, the plastic around the light bulbs melting in large pieces. I called to my husband, and we pulled the unit out and unplugged it, probably within seconds of it catching fire. Of note, about a year after we got the refrigerator, I pointed out to my husband that I thought the light bulbs were warmer than I thought they should be.

When the plastic stopped melting, I found all the food on the top two shelves was hot. Butter and margarine were melted, eggs were almost cooked, etc. Much of the other food smelled of burning plastic and couldn't be salvaged. Some of the items in drawers and the bottled/canned items were okay, as were the items in the freezer. After salvaging what we could, I found this site and printed out 29 pages of complaints describing similar incidents.

I then called Sears and informed them of what happened to our Trio and of the Consumer Affairs reports, and was told Sears was aware of similar problems. A serviceman came by that morning to confirm the damage. He said safety upgrades had been made to newer units of the same type and model. Sears personnel were very helpful and understanding, and by 3 o'clock that afternoon we had scheduled delivery of a brand-new replacement at no charge.

As many others have complained, we have a KENMORE COLDSPOT refrigerator that drips inside the refrigerator top shelf & pools & ices up below the crisper. The ice cubes in the freezer do not quite freeze all the way. Im getting ready to call the Sears repairman for the third time for the same problem. Each time the cost is more than $200. Sears knows about this problem (their repairmen laugh while they are fixing your fridge).

Why cant anything be done to fix this problem once and for all? HELP! There are thousands of us with the very same complaint. It has something to do with a faulty drain plug that could be fixed. PLEASE PLEASE HELP in a recall.

Economic: #1 call-waited for 3 days; took off work & he came at 6pm. #2-took 5 days to get a repairman. Took off work, he was suppose to be at my home before noon. Called @ 5pm & asked to come another day. I said NO. He stayed till 7:30 with my husband & I helping. Both trips totaled $450+ & my time away from work waiting. HE LAUGHED AT US! I told him it wasnt funny. He said it really was because he did 3 that same day! Yes, for the same problem!

Our Kenmore Elite Trio model 795.77543600, made by LG, was purchased in June 2006 when we moved into our newly built home. On Feb 27, 2009, I woke up around 5:30 a.m. and began to make coffee as I usually do. I opened our refrigerator to get creamer to discover the light fixture on top smoldering, the plastic around the light bulbs melting in large pieces. I called to my husband, and we pulled the unit out and unplugged it, probably within seconds or minutes of it catching fire. Of note, about a year after we got the refrigerator, I pointed out to my husband that I thought the light bulbs were warmer then I thought they should be.

When the melting stopped, I found all the food on the top two shelves was hot. The butter and margarine were melted, eggs were cooked, etc. Much of the other food smelled of burning plastic and couldn't be salvaged. Some of the items in drawers and the bottled/canned items were okay, as were the items in the freezer.

After salvaging what we could, I found this site and printed out 29 pages of complaints describing similar incidents. I then called Sears and informed them of the Consumer Affairs reports, and was told Sears was aware of similar problems. A serviceman came by that morning to confirm the damage. He said safety upgrades had been made to newer units. Sears personnel were very helpful and understanding, and by 3 o'clock that afternoon we had scheduled delivery of a brand-new replacement at no charge.

Four years ago we renovated our kitchen and bought all new kenmore appliances. Since then we have replaced all of these Kenmore appliances. Yesterday our fridge broke down for the fourth time. We had paid the past few times for an extended warranty but this time we were just fed up. I was not given any satisfaction from sears whatsoever. Needless to say I don't plan on spending too much of my money at Sears anytime in the near future.

Had to purchase extended warranties and had to replace all appliances with new ones.

We bought this Kenmore refrigerator, model # 7956520241, from the local Sears here in Denton, TX two years ago for aout $800. The refrigerator stopped working, we called Sears, paid $80 for the repair man to come tell us it would cost $500 to fix. The central chip had gone out and needed to be replaced.

It was a pain... we had to buy dry ice to preserve the food until Sears came, then we had to spend a whole day figuring out about a new refrigerator, then we had to take all the food out of the new-broken refrigerator and put it in the brand-new refrigerator. All in all very stressful.

Have not contacted anyone yet. The problem is with a Sears Kenmore Elite refrigerator. the electronic controls lock in 88--88 mode and do not respond o any inputs. Howe ever when the unit is unplugged and allowed to reset for a few minuets, it will respond to inputs for a few minuets, then revert back to a locked up mode. My Question at this time is if this is symptomatic of the recall problem? Thank You

Freezes all the produce and anything in the frig. lost goods!

our kenmore refrigerator wasn't even 5 yrs old & the compressor went on it. Consequently, all our meats perished, frozen vegetable & ice cream Had to wait 2 days to get it serviced. Is there anything in my warranty that reinburses a person for perished goods from the result of failed compressor> We have to srtat all over again purcheasing good for the freezer & fridge. Are we allowed monies back for these perished good

Brought new Kenmore refrigerator for our condo in Nov. 2007. By Nov. 2008 water was accumulating under the humdity controlled crisper draws. After drying it up daily, we called service in Jan. 2009. The repairman said it was a design defect in the defrosting drain of the refrigerator causing mold and debris build up in the drain. He poured our bleach in the drain and that cleaned and opened the drain. He said we would need to do this periodically to keep the drain open. No new parts we added, but we were charge $188.00. I feel this is an unfair charge and should be returned to us and the defect be permanently repaired or we should get a new refrigerator.

$188.00 and still have a defective refrigerator

Kenmore frig/Model 106.53534300; PLEASE ALERT EVERYONE...My husband and I woke up @ 6:00 a.m. two days ago (2-10-09) to think smoke coming from kitchen! It was the refrigerator - burning underneath (behind the cardboard backing) - we discovered it was components plugged into the compressor - discovering that's approx a 600.00 fix it repair bill or 200.00 (if we were lucky and just needed the components replaced).

I called Sears and they said the soonest they could have someone come out would be four days from now. What a company. We are QUITE CONCERNED ABOUT PEOPLE LEARNING THAT THEIR REFRIGERATORS MAY NOT BE SAFE! If my husband and I had been gone, we shutter at what would have happened! We are convinced our house would have burned down had we been gone! There was no forewarning eihter, refrigerator had never had any prior problems and was always kept extremely clean. (5 years old)

Physical Damage that was done was that the refrigerator does not work anymore. The hardship is that we have gone through alot of trouble just because we entrusted our hard earned money to buy a Sear product. What a joke!

We purchased our regrigerator in 1998. It is a side by side Coldspot mod. #10657562790 It has been great and we've had no trouble except that the door ice dispenser has broken; however, the major problem we had was when I took the drawers and glass shelves out to clean. This one particular time I was cleaning one glass shelf in the sink with cold water and soap. The glass shattered into hundreds of pieces that accumulated in the sink and the sink drain. The drain became clogged with lots of glass. The clean up took quite a while and to get all the pieces of shattered glass cleaned up off the counters, floor and sink was a major task. But the worst part was that we had a stopped up sink from the many pieces of glass that accumulated in the sink drain and we then had to call a plumber to take the pipes apart and clean the drain of glass.

We couldn't use the kitchen sink for several days until a plumber came to unclog the drain. We had a greater expense because of having to call a plumber. We have to purchase a new glass shelf to replace the broken one.

Model number 795-775-43600 Kenmore Elite. The same issue everyone else had with the light fixture not going off with the doors closed and melting the light housing and catching on fire. I called Sears and they said they would not cover anything because I had not purchase the Master Protection Agreement. I then called Kenmore who admitted this is a known issue and although I purchased this fridge 2.5 years ago and the warranty ran out after a year they would come out and fix and replace the light housing at their cost.

I then called Sears back stating that Kenmore knows about this issue and so does Sears and that they needed to make things right as this is a potentially hazardous situation. I told them that on [a consumer] website there is a complaint where this fridge burnt down a house and killed the owners 2 dogs. Sears is finally now trying to resolve this issue and is trying to get me a brand new fridge. At the very least Kenmore is paying for all repairs and service to fix this problem.

I was very disappointed with Sears reaction to this problem trying to hide behind the fact that I didn't purchase the Master Protection Agreement after all this is a KNOWN issue and they sold me a KNOWN defective refrigerator. I don't understand how companies can get away with this type of deception. Are we waiting until someone dies in a house fire? I hope this will be a recall or class action suit either way I'm going to file as many complaints with as many agencies as I can to get this resolved. I urge you all to do the same. At the very least file online with the Consumer Protection Agency, Better Business Bureau, you State Attorney General and local news station.

Fridge ceiling melted from the light housing and although I think the sealed has been compromised they do not want to replace the fridge.

We purchased the top of the line Kenmore Refrigerator, Model #79577573600, Paid almost $3,000.00, It has been 14 months since we purchased and the ice maker quit making ice. The repair man said that it would be almost $900.00 to fix the problem since we did not buy the extended warranty. After reading all the complaints on this site I find it hard to believe that Sears/Kenmore has not had a recall on this product. We have had several other Fridges and never had any problems with them at all.

This was going to be the last one I would buy, think that buy a name brand and and the best they have to offer. I will never buy another product from Sears as all they say is that we should of bought the extended warranty. They should make a quality product and the next I will do more research, the quality of products being sold at Sears is below par and they will probably be out of business soon if that is what they are going to put out there.

$900.00 to repair our $3000.00 new fridge, waiting to see what else goes wrong with this piece of junk.

Kenmore Trio Refrigerator (Mdl #596.76503500). Refrigerator not cooling; freezer is working fine. Purchased in late 2005, installed in January 2006; serviced several times in summer of 2006, including replacement of motherboard. The frige worked fine so I didn't complain that the door alarm no longer worked, and the temp fixture only stayed at the current temp setting (not the actual unit tem as it should read). I was just happy that the unit was working and dropped the ball on not insisting that they get the door alarm and temp fixed properly.

Now, I'm facing the same problem of the refridgerator not cooling and it's going to take a full week before a tech will come out and look (of course, I'm not on warranty). Fortunately, the freezer is still working, and I have a die-hard 1992 model Amana in my garage that works flawlessly. If I have to replace, it certainly won't be through Sears or a Sears product! I think these things are probably LEMONS, but unfortunately I wasn't a squeaky wheel when it wasn't repaired correctly while it was still under warranty.

We bought this refrigerator from Sears thinking we were buying a top the line fabulous fridge- instead it has been a constant nightmare. It has had what they call the motherboard replaced twice now. Once becauase the refrigerator light did not turn off and melted the plastic on our fridge and heated all our food, (I am not sure what would have happened if I had been gone for a while. The fridge smelled like a fire) and the second time because the fridge will turn off and display er ff on the control panel. When this occurs we have to remove all our food and put it in coolers and the small freezer we have in the garage. After the fridge is unpluged for 24 hours we can plug it back in and put our food back in till it happens again.

This has happened about 5 times over the last year. The first time the motherboard was replaced I thought we were fixing the errors with the fridge but evidently not. This was just replaced again last week-so we will see how long this lasts. The control panel on the icemaker also freezes up/ in which it has to be unplugged and plugged back in for it to start working. We have had numerous items break off on the fridge-drawers, shelves, humidity control knobs- it is insane!

It also makes horrible noises from time to time making us beleive that it won't be long till the next problem arises. I am told be the Sears repair men that they repair these constantly and the same problems occur with each one- yet Sears won't recall this fridge? They put their name on it, they need to stand behind it or make LG take care of it. I am scared to go out of town as we never know what we will come home to. I could have saved my money and bought a second hand fridge that would have run a lot better than this pricy piece of junk!

In 2004 I paid $1,700 for a top of the line Kenmore refrigerator. On New Years Day 2009 it completely quit working. Sears believes this is reasonable and that I should pay them to fix it. They reminded me I did not shell out $300 for the extended warranty.

Now I get to pay for fixing a top of the line product that lasted less than 5 years!

On Jan. 4, 2009 I smelled a burning plastic smell and traced it to the Kenmore French Door refrigerator that is just 2 years old. When I opened the doors I could feel the heat coming from the light fixture and when I put my hand on it was red hot! The light fixture did not turn off. After calling the 1800- and they telling me nothing but your out of warranty and should purchase extended warranty for $250. Sears is not a consumer friendly business!

My house could potential be on fire.

On Jan. 2, 2009 my husband smelled a burning plastic smell and traced it to the Kenmore French Door refrigerator that is just a year old. When he opened the doors he could feel the heat coming from the light fixture and when he put his hand on it was red hot. He closed the doors and went to the phone to call me and heard a crash from inside the fridge. He went back and opened the doors and the component with the fridge and freezer temperature readout and the cover for the light fixture had fallen. The light bulbs had gotten so hot they had melted the top of the refrigerator and the screw housings that held it up. He called the Sears store where we purchased the appliances.

All new applicances for a brand new house that we've only been in 8 months. And they gave him an 800 number to call. He couldn't understand the person he talked to her English was so bad, she was rude and couldn't grasp the concept of the appliances being only a year old, she argued with him that they were 2 years old, since they were purchased in Oct. of '07, that would make them technicaly a year old in Oct. of '08, but they actually weren't installed until Dec. of '08, but we were informed that our warranty began the day we paid for the appliances.

I think they should have told us that when we purchased them. They can't get a repairman out here until Monday, but after reading more than a few reports of the same problem on this web page, Sears can keep their refrigertor and their repairman. I wouldn't have a Kenmore in my home. If my husband had not been here when this happened it could well have burned our house down. I wonder how much responsibility Sears would have assumed for that. I was under the mistaken impression that Sears would be one of the last companies that would stand behind their products and their service. How wrong I was!

My Kenmore fridge (model no. 10652602100) was purchased in 2002. It has a ten years warranty on it. It stopped working on Dec 21, 2008. My wife contacted Sears and they said their technicians were all booked up before Christmas. So my wife called a local appliance store to get a technician to take a look at it, hoping that it was something small that he could fix. The technician diagnosed that the compressor was dead and needed to be replaced. I called Sears on Dec 26, 2008 (it was a Saturday) about the fridge and indicated the compressor needed to be replaced and the operator told me that a technician would contact me on Monday about the costs of replacing the compressor and he would come to fix the fridge on Tuesday around noon.

I left the operator my home phone number and cellular phone number. I received no phone call on Monday and Tuesday morning. I called Sears at 1:30 PM Tuesday and asked if the technician would ever come that day as I did not hear from the technician at all. She said she would get the technician to call me in 30 minutes. One hour had passed and I got no call from the technician. I stepped out to get some grocery at around 2:30 PM, thinking that the technician could contact me on my cell phone number when he can come. After I got home, I got a phone message left by the technician at 2:45, saying that he called but nobody was home and I needed to reschedule the appointment.

So I rescheduled the appointment for the next day. Again I was not given a specific time window that the technician could come and I waited at home for him (3 days in a row. That was how I spent my holidays). At around 1:00 pm, the technician called and he said he did not have the compressor and he had to order it and the cost to replace the compressor is $400. I thought to myself why I should spend $400 for such a bad service. I called the same local appliance store for a quote for replacing the compressor and they said they charge $250. I called Sears and told them I did not like their service and they charged a lot for replacing the compressor. I said since the compressor was still under warranty, I would like to have it and get somebody to put it on my fridge and return the defective compressor to them after. Then they said that that was not how the warranty worked and they needed to do the work themselves.

If I just wanted to have just the compressor alone, I had to pay $260. If I add $260 and the cost of extended warranty together, it is around $400.00. That means, I am paying for the part (and labour) myself!!! The extended warranty is useless. This is how Sears do their business. What a bunch of crooks. My in-laws has a Kenmore fridge too. They had the compressor replaced within 5 years. This will tell you about the quality of the Kenmore fridges. I am looking for a new fridge.

unit died compressor died/with frigf side too lost everything. each time of service calls comprssor went out /under warrenty. lost freon. dryer unit was broken by tect now what lost everything christmas eve day found unit off and not running. just the fan.... lost everything want a new refrigde on the spot.

refund of all my food loss/my electric bill too.

We woke this morning at 8am to a smoke filled kitchen and a sharp burning wires/electrical burning smell. It was our 22 cu.ft side by side Kenmore fridge Model # 106.53232300, 22SSA, bought April 2004. It is only 4 years 8 months old! We shut the breaker off to that outlet, unplugged it, opened the windows, turned on fans despite the cold of the Dec.27th/08 day; the compressor was very hot my husband noticed. I called Sears after checking my manual which says the fridge has a 1-year full warranty, and a five year full warranty on "sealed refrigeration system" which is further explained as, "consisting of refrigeration, connecting tubing, and compressor). The woman at Sears crisply told me that the fridge is only under warranty for a year.

I asked to speak to the store owner, who has always been so good to deal with, but was told he was away for a week. She implied he could not help me further, and I said, "Well, I would at least like him to check to see if there have been any other problems with this make &model." She said, and I quote, "We have never had any problems with any refrigerator that we have sold." I told her what my manual says about the 5 year warranty and she then said I could calls "parts and service" but if it is not the compressor, then we would be charged". I had a strong internal reaction to this, which could be summed up by saying "the service sucks & I don't trust you".

After the Sears woman's response, I believed that even if I called Parts & Service that undoubtedly, the problem would "not be the compresser", and that I would be "throwing good money after bad".

I expect that a new appliance will work 12-22 yrs. Otherwise, why make it? Why waste our resources or money? If the fridges of my youth lasted 25 yrs, surely a brand new fridge bought in 2004 and properly maintained/cleaned would last longer than 4 yrs 8 months! I would be ashamed to sell a fridge that almost burnt someone's house down! I know our world is changing, but I still believe in honesty, quality, and service. That is why I am making this post.

I purchased a kenmore refrigerator in September 2003. And in 2004 the compressor went out, I had it replaced (out of pocket because I didn't have the correct protection)I then purchased the master protection agreement. In 2005 I had 5 service calls. 2006 6 service calls, 2007 2 service calls and now 2008 2 service calls.

On Dec 22,2008 the compressor failed again. After speaking with the Lemon Law Dept they have concluded that I do not qualify for a replacement. Most people have refrigertors for 20 to 25 years and never have 1 compressor replaced. I have had to replace 2 compressors in a 5 year period. Sounds a bit excessive to me. I lost all of the food about $250 worth and to top it all off could not have Christmas Dinner this year.I would not recommend Kenmore products to anyone. BUYER BEWARE!!

However, everyone I spoke with prior, even the Sears manager, stated they have never heard of such a thing, until I threaten to bring my refrigerator down to the front door and pick-it that Sears sold me a defective refrigerator that almost caught on fire. Man, you should have seen how many people started calling me back and finally agreed to fix it this weekend. I had to talk with so much different people, it was so upsetting. Due to Christmas they don't want you to let the secert out the bag.

Good Luck all, I will update on repairs.

Sabrina

Last year I purchased a Kenmore Elite Trio Refrigerator. This in the kitchen I smelled what seemed to be plastic burning. I opened the refrigerator and hot air came out. I looked and the light blub, blub housing and the top of my refrigerator was burnt. The blub was so hot it melted all the plastics around the blub, it even melted some of my items on the top selve. It was so hot I couldn't remove the housing to unscrew the blub, for it melted the housing to the top of the frige. I had to turn the breaker off and have my son pry the housing apart to remove the blub. I tested the two door sensor's and the light would not go off. This is and should be an urgent RECALL!!!!!!!!!! What can I do? For of course I'm out of warranty by like 5 months. I'm just worried about my house burning down, for I have animals indoors. Please help!

in june of 2008 I purchased a kenmore fridge with bottom freezer for my daughter and had it delivered to North bay, Ontario. On December 6, 2008, my daughter informed me that the fridge and freezer were not working. Sears parts and service were called at 1-800-665-4455 and on speaking with Chris I was advised that I would have to pay a technician up front because it was after hours.

My daughter had just received an order of food that I had purchased for her as a Christmas gift. Everything is spoiled, meat, milk. Waiting for a service call two days after an urgent call is did not make any sense. We are talking about a fridge.

A certain Elaine went sofar as to tell us that we should store our food outside since it's winter. This suggestion was crazy and another suggestion was to store the food in another fridge. My daughter could not even afford one fridge and certainly did not have one to spare and could hardly afford to pay for a technician to make an after hour call.

The fridge is only a few months old and should still be under warranty and because it is a fridge a technician should have been on call at no charge. Needless to say my daughter could not afford for the after hours call and all the food was spoiled. I am beside myself and frustrated at the treatment received from the parts and service of Sears.

Upon returning from a trip on Dec.5th, 2008, I found my kenmore refrigerator inop. My warranty for the compressor expired on Dec. 4, 2008 (go figure). After numerous calls to different phone numbers to sears and Kenmore, the same anwers were given. You warranty expired and there's nothing that can be done. My last call that I made today (Dec. 6, 2008) was to the corporate office in North Carolina which was closed. I didn't lose a lot of food, maybe $150 worth, but the inconvenience is unbelievable. Oh, by the way, the fastest that they could send a repairman is Dec. 9th. Thank goodness that the temperature outside is 20 degrees. At least I can keep stuff on my garage floor to keep it cold.

lost around $150 worth of food.

We woke up in the morning to the smell of burning in our kitchen. Upon opening the refrigerator, we saw that the light was tremendously hot and the housing fixture and refrigerator ceiling were scorched, bubbled and melted. We saw through the seal of the door that the light was remaining on when the doors were closed. My husband had to remove the entire light housing unit because the bulbs were too hot to touch. All the food was ruined, everything on the top shelves were basically cooked, and the plastic containers were also melted and discolored.

After speaking to ten different people in various departments from the local store to the National Affairs Center that told me it would cost $65 for a tech to come out and provide us an estimate plus cost of parts and labor, which I found to be unacceptable, I finally received some help at Sears One Source. They are sending out a tech free of charge to diagnose the problem, but still insist we must cover the cost of parts and labor, but may request a refund of up to $100 on parts and $150 on labor. After doing much research I learned that on the CPSC and the Consumer Affairs sites that this is a common complaint with this refrigerator and the cost to repair it is in the range of $600-$900. There is not a recall at this point in time but a Service Flash that is not being acknowledged by Sears.

The light housing and refrigerator ceiling were scorched, bubbled, and melted. All food in the refrigerator was spoiled. The toxic smell of burning plastic filled the house, and it was a serious fire and safety hazard to us and our home.

The lights inside the refrigerator stayed on overnight with the doors shut. It spolied and melted the food within the unit, also the burning lights completely melted the cover over the light and it actually fell off completely, and several burn marks are now inside the refrigerator around the lights. The burning smell had me worried when I awkoe this am to find what is happeenning. I replugged the unti in and it seems to be working but this same thing already happened once already 2 months ago.

THIS IS A FIRE HAZARD AND SEARS WILL DO NOTHING ABOUT IT EXCEPT MAKE ME PAY HUNDREDS OF DOLLARS TO GET IT FIXED- NO CHANCE, THEY BETTER RECALL THIS UNIT. THE MODEL # IS 795-772-42600. made in Mexico, serial # 610MREN04788.

There is no reason a refrigerator just over 5 years should just completely die. We lost approximately over $600 in food. We had to replace the refrigerator the very next day because I have a day care in my home and could not wait for repairs. From my dealing with Sear's repair service, I knew it would take days for any repairs. We lost approximately over $600 in food. We had to replace the refrigerator the very next day because I have a day care in my home and could not wait for repairs. From my dealing with Sear's repair service, I knew it would take days for any repairs.

Kenmore model 59671103101. Today while cleaning the lower shelf. It exploded in my face. Glass flew across my kitchen even landing on top of the range hood 10 ft away. My hair and hands are full of glass. glass was prisine no nicks or chips before, and water was luke warm. it was supported by a rubber mat on the bottom and being held still. I moved the sponge across one edge, it made slight humming noise and then exploded loudly. Weirdest thing I've ever seen.

I'll have to have another shelf made until the new one arrives. My hand hurts from minor cuts. glass still in my palm. I can't believe this isn't recalled

Model number 795-775-43600 Kenmore Elite. Purchased two years ago of course warranty is up. Three weeks past our two year date i open the fridge at 1 am after work and smell hot burning plastic. Lights stay on when you shut the doors. It was so hot that the cover to the lights and the surrounding plastic was melting. Bulbs were too hot to touch and attempted to use oven mitts to take them off and still got burned. Took screws out of housing unit and pulled the whole thing off in order to get the bulbs out!

Our house along with three children could have burnt down if i hadnt last minute thought to put a juice box away in the fridge. Very disappointed with kenmore /sears for lack of recall and hazard to people that have spent a LOT of money purchasing a product which they thought was reliable. Also very disappointed to now be reading about all of the other consumers that are having the same problem. If i had the money, i would go and purchase a new one~! So much for the dream refridgerator with the freezer on the bottom. Its a lemon

housing is melted, sensors do not turn the lights off. Plastic that houses light bulbs and the lighting unit is burned. The white has turned brown and roof of refridgerator has bubbled up where lighting unit once was.

In November 2005, I purchased 3 new Sears appliances for our new home. A Kenmore Elite refrigerator, Kenmore Elite front loader washer and Sear's best microwave. Prior to the one year anniversary, the refrigerator's icemaker motor, which runs the ice dispencer through the door, broke. Sears took 3 visits to fix it and a total of $971.93 for parts and labor. These were covered under warranty. We also had the microwave stop working and it was fixed under warranty the first time. After the warranty period, it again stopped and we opted to replace it with an LG microwave as the cost to repair was greater than a new LG.

Then the refrigerators icemaker broke in November 2007. We spent $174.60 with a local repair company to replace the icemaker. Then in September 2008, the washer stopped working. It had to have a new electronics board installed. The total bill has not yet been rec'd, but is estimated to be $250.00. I will have this bill in a few days. Now the refrigerator's icemaking dispencer motor has stopped working again. The warranty only had a 90 day guarantee. I'm assuming the work to repair will again be $971.93, which is what it was when covered by the 1 yr warranty.

All three of these Sears appliances are LEMONS! A refrigerator broken 3 times in 3 years. A microwave broken 2 times in 24 months and a Kenmore elite washer's main electronics out in less than 3 years. Sears doesn't care either.

We purchsed a home with a Kenmore Elite Trio (stainless) Refrigerator that is 2 years old--still under warranty. Last night, I noticed a burning smell. I investigated, and it seemed that the lights might not be turning off. I checked again this morning, and the lightbub units were completely brown, the mechanisms holding them were brown, and the clear plastic cover over the bulbs was melted to the housing unit. All food items on the top shelf were warm/ruined, and the butter in the door was completely melted.

This is the same malfuntion reported by other consumers. It is alarming that a recall has not been implemented as there is clearly a very serious problem that could be deadly if a fire started. We are frequently gone on the weekends, and had we not been home, I can only imagine what might have happened. Yikes! I am hoping that our local Sears retailer can help us get a replacement. There is no way that I will settle for a fix given the obvious hazards.

Bought a new Kenmore refrigerator in March 2007. It was supposed to be energy efficient but I noticed that it was running a lot. I should have had it checked during the warranty period, but it was otherwise working. Just after the 1 year warranty ran out,the freezer got weak. Called Sears, who sent out A&E who supposedly fixed the problem while burning two small holes in my kitchen floor. It wasn't fixed. They sent another, who added more refrigerant. It wasn't fixed, so they sent another, who diagnosed leaky refrigerant and refilled.

After it failed again, they sent another, who said the previous repairman should have injected dye to find the leak. He injected dye. After a week to allow the dye to leak, the problem was found to be in the sealed part of the unit, unrepairable. I'm shopping for a new one and refuse to even consider Kenmore, even though they gave me a $65 off coupon for a replacement (making me wonder why these coupons are preprinted).

Does anybody have suggestions on a black, 18.2 cubic inch, ordinary top freezer refrigerator that has worked well for them? The reviews on this website are discouraging.

My two year old Kenmore Elite 3 door refridgerator's compressor just went out, costing me more than $650. This compressot should have lasted at least 10 yrs. Of course, the model was not under warrentee. Let this be a warning to anyone cinsidering buying a Kenmore fridge.

I purchased a Kenmore Refrigerator about 2 years ago (Model 795.77312600 made by LG). It ices up above the evaporator regularly (and blocks the fan about every 3 months). We had a service rep out and all he could do was remove the ice. It would appear to be a design fault. Has any fix been developed?

I purchased the following Kenmore appliances in 2001 Dishwasher, Washer and Dryer, Over, microwave, hot water heater, watersoftner, refrigerator. These were all installed in our new house. In the first year our refrigerator completely went out and hade to be replaced. I had to file for loss of frozen foods twice. and $250.00 does not cover the loss. They don't pay for what is in the refrigerator.

We have had 3 hotwater heaters, One caught on fire, one ran over and had to be replaced. My oven door blew out the oven door and threw glass all the way across the floor. We have had two microwaves, one blew up and caught on fire. We have had up to 9 service calls on all of these products. T

he first year was under warranty but from there on we have to pay over$600.00 a year to renew the Master Protection Agreement. We certainly could not afford to drop the warranty, We cannot afford all the service calls from Sears. So we have paid for 7 years. I have records on all the calls that have been made by technicians.

All these appliances are faulty and there should be some way to get a settlement for them. The Hot water heater that had to be replaced 3 times. The last one ordered was delivered two weeks later and was a 55 gallon tank, i clerly told them our space would only hold a 50 gallon tank, they said it made no difference, so when they delivered they had to return it and came back with 40 gallon tank by this time we had no hot waterfor three weeks so, we accepted the 40 gallon tank.

Emotional stress, having to be home on a certain day of the week for them to make a service call. They only serviced my area once a week. having to go to the washateria because I WOULD have to wait a week or so for them to come. Myfloors were covered in water for three days because I wasen't home when the hot water heater went out. Didn't recover anything for the damage to the floor or woodwork. Having to shop again for groceries. Some were not replaceable. Dishes that had backwash on them and dried, and wait another week for them to show up to fix that.

Spent $2000 on a kenmore Side by side Model-106.56166500 Refrigarator. the first one they sent me made ice for 2 days. 3 techs and 4 weeks later, and many, many, many phone calls It still did'nt make ice. after a letter to the people that run the Mall sears final brought me a new one. it made ice for 1 week after the warrenty was gone. I will never go in a SEARS STORE AGIAN.

No damage done, But to my wallet. I think I will have a tech pump down the system in the frig. and then have a public Distruction of it

Kenmore Elite French Door Refrigerator. Model No: 795.544600 - Lightbulb Housing Overheating (FIRE HAZARD). I opened door and smelt burnt plastic. I noticed that the clear lightbulb housing was sagging down, completely melted. I unplugged fridge and pried housing off of main unit with a screwdriver. I was then able to unscrew entire unit and remove it. The lightbulbs are fused in place. Severe burn damage to plastic housing. I am a firefighter and this was a fire in the making. If I had not been home, my house would have burnt down!

PLEASE CALL THE US CONSUMER PRODUCT SAFETY COMMISSIO and report this problem. If enough people do, maybe a recall will be issued by this agency and we will not be stuck with the cost of repair! My mother had the same fridge and this happened TWICE to her. Have a look at this site and see how many people are experiencing this problem. It's a manufacturing defect and we should not be responsible for it.

Entire contents of refrigerator section ruined. I burnt my finger trying to remove lightbulbs. This is totally unacceptable and a class action suit should be filed!

We purchased a new Kenmore Elite Refrigerator on 8/7/06. We have a 5 yr. warranty until 8/7/11. Thus far we have had to have repairs done on 5 different occasions the light burned out causing the plastic casing to melt away; the main board went out, needing to be replaced and now the refrigerator makes noises, sounding much like a jet plane, waking us up every morning and doing so for 2-3 hours. We want this lemon replaced, but have gotten no satisfaction from Sears.

We contacted the so-caled Consumer Affairs in San Antonio and all they did was send us another repairman, who claims he can't fix it unless he can hear the noise, which ironically does not take place during his visits! The repair people are scheduled by Sears to be there on specific days, between 8am and 5pm, which means we have to hang out all day awaiting his arrival.

We have been awoken inthe mornings for several months by the noise; and have been inconvenience on 5 different occasions, having to stay home, cancel other appts and such awaiting the arrival of a repair man. We were forced to buy a warranty after purchase, just so we could cover the multple visits for repair. We were told that if it wasn't fixed in three visits that it could be replaced. That hasn't happened and furthermore I would not want another of these badly built refrigerators. This is another product built outside of the US! I'm sick of it and can't afford to buy another one.

We purchased a Sears Kenmore refrigerator on 10/05/2007 from Sears, we also purchased Sears extended warranty. On May 20, 2008 we called for service as the water dispenser was leaking the first day the repair workers cames was May 28, 2008. Today October 23, 2008 was the fourth time the repair technicians came out and failed to repair the water dispenser.

Sears policy is, if they can not repair the items on the THIRD visit Sears will replace the items. Somone denied the replacement as they stated there is air in the lines, however this was mentioned prvioulsy and I got confirmation from Debbie, Senior Engineering Tech. with Desert Water Agency that this is not the case. I did forward this inforamtion to Sears. How disgusting I have been waiting for Sears to contact me as of late August 2008, I called on the 22nd of October 2008 and got the appointment for the next day only to hear this. Can you help? Thank You!

We purchased a new Kenmore Elite Refrigerator #106.58976701 for a new house in AZ in July '07. We took occupancy in Nov '07.The house is being used part-time until we can move. The refrigerator has now been used a total of 3 months. In Oct08 we arrived at the house & turned on the frig to find that the ice auger does not work, and were told by a repairman that the circuit board is also gone. We feel Sears should cover this as a defect even tho it is out of warranty since this fridge cost us over $1800. Too bsd, so sad after 3 tries. It will cost us over $300 to fix it.

This is clearly defective and Sears should own up to it, but the only way they will fix it is if we pay or take out a $250 service contract, which we have decided to do. For a motor and circuit board to fail after a total usage of 3 months is not acceptable, but Sears does not care. These parts should clearly withstand several years of use, not three months, but they have us over a barrel. So they will now fix it with us paying for a $250+ contract, but if they deem it costs over $500, they say that we will be liable for the difference

We purchased a brand new refrigerator, stove and dishwasher back in July 2005. Yesterday, October 21st, 2008 we came home to a flooded kitchen floor. The refrigerator had stopped working (not cooling or freezing. I called Sears only to be told that the refrigerator is no longer under warranty and that the cost of just a diagnostic check was $70.00.

I purchased a Kenmore Elite Trio Refrigerator Model #795.77319600 in May of 2007 and luckily also purchased the extended waranty. The light switch/control board malfunctioned the same as in the numerous post to this site. It melted the control unit, the top of the refrigerator and the food storage containers that it fell down on and spoiled food. This is a terrible fire safety hazard. This problem was likely going on for a long period of time because I also would experience a warm fridge and a very frosty freezer intermittently since installation and I assumed that the doors must have been left ajar.

It took Sears 6 weeks to get the parts right and actually repair the unit. I was told that there were no alerts or recalls on this fridge as it was relatively rare, now I find out it is a regular thing. I can't believe that they are so complacent with this problem. I took 5 days off from work to wait for repairman only to find out that Sears had sent the wrong parts or not enough parts or sent them to the wrong place. This repair has cost me approximately the price of the refrigerator in lost food and wages.

I could have lived with that but when I tried to reach anyone who might have an ounce of responsibility at Sears I would be connected with someone in another county who would have someone call me within 24 hours. After numerous trys with 800 numbers, I called the store I purchased it from only to find out that those calls are also routed to a call center likely out of the country as well.

Finally got a store manager that gave me the number of the local repair center. The person answering the phone told me that the supervisors were in and out and not available to speak to me. I mentioned that I had a house full of Sears appliances but that as I replace them it would no longer be the case as the quality and level of service had greatly diminished. She then promised to give my number to a manager who would promptly call me back. Well just like my calls to the 800 number I am still waiting. If I had the money, I would rent a dump truck and deliver the 7 Sears appliances I own to the nearest Sears store.

Loss of work time and food. Extreme frustration. Just want Sears to apologize and admit that they have a problem with the unit and there customer service policy. I would be happy if someone would just return my calls.

i bought a kenmore side by side refrigerator aug 11, 08. about a week after it was delivered it stop working. all of my food was spoiled, including my insulin. sears replaced the fridge after a hassle with them. about maybe a month with the new one the motor broke on the ice maker, i call sears again, same person, they acted like it was my fault they were tearing up. they sent repair person out to replace the motor, then on thursday 10-16-08 i noticed the inside of the fridge was warm, all my food and drinks was warm, i turned it up hoping that would take care of the problem. well it didn't.

i called sears from work, i talk to vicky she said they couldn't get a repair person out until mon. i ask her what i was supposed to do with my food until then, she told me she could get a conpact fridge from someone they had loaned it to, to call her back. i called after i got off work and got home. she said they hadn't got the compact back but they could loan me one if i could come get it. i told her i had no way to come get it. i told her i needed a fridge and i wanted another brand name, i sure wasn't having much luck with kenmore. and they would pay for my food this time, i didn't charge them the first time for the stuff i lost. she got very rude with me because i was trying to explain to her i was over kenmore products, that i wanted another brand, she told me that she couldn't give me another brand name for the price i paid for the one i had, i told her i didn't ask for a higher priced fridge, i just wanted one that i was not going to keep having problems with. and that they would pay for my food lost this time.

i got so upset my sugar went up to 236. and of course my insulin was ruined again. she called me back about 25-min later and said they were going to send me out another new kenmore fridge same model. that was the best she could do. i didn't have any choice but to take it. it was after 6:00pm. this makes 3- kenmore refrigerator's i've had in 2-months. i am almost afraid to buy any thing to put in it. this has been very stressful on me plus my husband who has heart failure and is not very well. the model# is 5736*70*,5737*70.

very stressful, loss of food, loss time from work, which is part time job to help ends meet because we are senoirs and on a fixed income. but we still make our payments before time due

Purchased a Kenmore side by side refrigerator on 9/17 and already had major problems. Ice maker stuck and refrig. side quit cooling. Temp. read 56 degrees. We had a repair man out and he replaced the motor for the fan, said he did not know why it quit working. Now, 1 day later it never cooled off. Temp. is running about 46 degrees. And this was after the fact that we went through 3 tries to get a freezer side door that was not dented or scratched, which took several weeks.

Lost a lot of food, all our meat and dairy. Spent time waiting on repairs and just really unbelieveable. Now, we are reading all the consumer affair reports and find that Sears along w/ many other name brands (GE, LG and Whirlpool), all have the same problems and that refrigerators are not being made to standards that are acceptable in the US. Just read from this site, it's scary that we can't decide which one to buy bc/ they all sound below par.

I purchased all Kenmore Pro products for my newly built house in Sept. of 2007. Since Jan. of 2008 the refrigerator has been replaced three times due to icing up inside. Control boards are bad, defrost themostats go bad. All the refrigerators had the same problem. Sears has been good about fixing/replacing it but my question is...do I continue to replace this faulty product every two months from now on? I have written letters to the corporate office and have recieved no response. I have contacted the Better Business Bureau and Sears has not even answered their inquiries. What's the deal?

Some of the folks at the warranty office have suggested that I replace my refrigerator with a different model. That is not possible since these appliances are built in. I would gladly replace all of my appliances with either Kitchen Aid, Thermador or Sub Zero but then my entire kitchen cabinets would have to be redone to accommodate the difference in sizes. I'm certain Sears will not pay for that!

Last night we found the inside lights of our Kenmore Elite refrigerator did not turn off. We bought this unit about a year and a half ago. We got lucky and discovered this problem after only about an hour. The light cover was hot and had just started to soften up and sag. So, like other complaints on this web site, I'm removing the light bulbs.

Also, this refrigerator seems to run around the clock. It never shuts off. I've checked for cold air leaks but have found none.

Sears Kenmore Elite 3 door, bottom freezer refridgerator lights have burned inside casing of fridge once secondary to not turning off when door closes. Repaired by another appliance service because warranty was outdated. Problem repeated less than a month after repair

Could have burned my house down!

We purchased our Kenmore Elite Trio refrigerator model #795-77543 (made by LG) in July 2006 from Sears. Just last month (Sept 2008), I came home in the evening and opened the fridge. I was surprised to find that it was warm inside and smelled funny. Turns out, the lights had been on for an unknown amount of time and scorched the housing for the lights. The plastic cover was melted/fused to the housing, the light bulb sockets were brown and the top that connects to the fridge was melted and hanging down some. I had opened the fridge that morning, about 7 am and opened it again at about 7 pm. So for all I know, the lights had been on for 12 hours, melting and burning the plastic.

We tried to remove the light bulbs...we were able to remove one while the other shattered and now we're left with a broken bulb stuck in the socket and no lights in our fridge. It smelled like burnt plastic for several days. I have found numerous other complaints on the internet about this exact same issue with the exact same fridge model. And it all seems to happen when the fridge gets to be about 2 years old. But yet there are no recalls. How is it even possible that there are no recalls when this could potentially burn someone's house down?

I would think there would be some kind of lawsuit on Kenmore/LG's hands for knowing about this issue but yet doing nothing to resolve it. We've contacted Sears about the problem and they said the fridge is out of warranty and we'll have to pay for the fix. We plan to contact LG to see if they will arrange a fix for the fridge at no charge. This is unacceptable for them to know about a serious problem, but yet take no action to get a recall going fix it.

I purchased a Sears Kenmore Elite 3 door refrigerator in October of 2006 and at that time also purchased a 5 year service agreement on the product.Over the course of the past year sears service techs have been to my home several times to repair the frig. for the same reoccuring problem..the gaskets on the side by side doors rub and tear.

I have had 2 techs tell me that the doors can't be adjusted and the frig should be replaced. The last tech to come out on October 3rd replaced the gaskets again and actually put scotch tape on them to keep them from rubbing, he said it was a temporary fix and that Sears service dept. would have to come up with a permanent solution, but I just get the run around from the customer service reps. when I call, nobody will take the initative and make a decision.

because the doors don't close properly, they have remained open on more then one occassion causing the frig to run excessively to the point where items are freezing and are being discarded. There is no physical damage, but the frig is using more electricity then it should and we are throwing away food. I pay for both.

I have noticed my Kenmore Elite refrigerator of two years making a wierd noise lately. I didnt think too much of it, since it came and went on its own. Today though, I opened my fridge to make my son lunch, and noticed a horrible burning stench. The plastic cover that houses the light bulbs was burning hot to the touch and melting. ALL of the food on the top shelf and top door shelves was ruined. The light bulbs are not turning off when the doors are closed. my alarm for open doors is ALWAYS on (i have an extremely tall 19 month old, so i keep them on at all times) the light bulbs had to be unscrewed and removed in order to stop the problem. the plastic cover literally slid right off of the screws and now resides on my kitchen counter top. i have read numerous stories just like mine on here. this is not an isolated incident. action needs to be taken. this fridge wasn't cheap and neither was my house which could have burnt down if i had not been home to catch the problem.

I have had to throw about $100 worth of food out as a result, not to mention check the fridge every 15 minutes to make sure its not on fire. how do you sleep at night knowing there is a fire hazard in your kitchen and your baby down the hall?

5 years old!!!

We had a loafy old fridge that finally packed it in, much to our dismay. Sears was having a sale on it's refrigerators, and we ended up with a nice, white, side-by-side fridge/freezer with exterior light, ice and water dispenser. This fridge made it 5 years when I woke up from slepping after a night shift, finding a small puddle of water outside the freezer portion.

Thinking someone left the door open over night, I shut the door tightly, and went about my day, unconcerned, as the fridge part seemed cold. The next morning, coming back from work after night shift, a large puddle was on the floor now, and much much dripping from the freezer. I packed what I could into the fairly full deepfreeze and piled the remaining ice into a small cooler.

Salvaging as much food as we could, I put a call into the 24 hour, 7 day a week # inside the fridge. This was on Sept 25. They told me they'd put an urgent request in to the contractor in my area. I heard nothing that day. On the 26th I still hadn't heard anything and called the 1-800 # back. They gave me the name of the local contractor and I phoned him. HE WAS ON VACATION until the 26th....no one to cover him, I guess? The next day he dropped by at around 4 o'clock after waiting all day (thank god no one had to go to work that day!) and had a look.

He asked us who had worked on the fridge in the past? We told him no one, as it was a fairly new fridge, and what did he mean? Turns out we might have been sold a factory reconditioned fridge and had paid for a brand new model. Whoever fixed it used zap straps and didn't actually fix anything!

He told us the fridge equivelent of a breaker needed fixing, and since it was Saturday, he'd have to wait until Monday to order the part. It's now Thursday and we have heard nothing. We're living out of coolers, paying around $10 for 2 blocks and 2 bags of ice every other day.

I tried for 1 solid hour to contact the contractor over the phone, and only got a busy signal......which makes me wonder what he's doing on the phone and not out FIXING APPLIANCES.....I phone Sears back, and the customer service rep, between bites of lunch, told me there was no record of a return service call OR EVEN PARTS BEING ORDERED YET......NEVER EVER EVER BUY FROM SEARS!! THEY WILL STAND BEHIND $10 KIDS CLOTHING, BUT NOT A $1,200 REFRIGERATOR!!!!

We bought a Kenmore refrigerator from Sears on Aug. 30, 2007. Most of the past year the freezer was not working right, but we didn't take the time to complain because we have an autistic son and are very busy with therapists and school, etc. We finally had to call for service last Thursday (Sept. 25) because the fridge part was warm. My husband called the service dept. and spoke to a very rude woman, who eventually disconnected his phone call.

On their website- they advertise 24/7 support for repairs. Well- we called the # and told them we needed it to be repaired. Of course it was right after the warranty expired. We purchased a one year warranty for $250. But we still have to wait until Monday (9/29/08)- 5 days for someone to come look at it. In the meantime- the fridge temperature is approximately 54 degrees. Cold air comes out the top of the freezer, the thermomstat has frozen up. I have to deal with not having cold food and milk for 3 young children for 5 days. It's been very inconvenient for all of us and I will probably have to throw out most of the food from the fridge. They should not advertise 24/7 support and repair service because its [lies]!

We will probably have to toss all the food from the fridge. I will never again buy from Sears after being a loyal customer for over 25 years! Their appliances are junk anymore and they do not stand behind their products like they claim.

Purchased a Kenmore Trio refrigerator model # 795.77312600 from Sears in February of 2007. This past August I smelled something burning and opened the refrigerator to find the housing for the bulbs and temperature control unit melted right off and hanging by a wire. Apparently the lights had not gone out when the doors were closed. The top liner of the refrigerator was also warped by the heat along with the spoilage of all the food near the light fixture. Manually pushing in the door switches did not turn off the lights and I needed oven mitts to unscrew the bulbs. Definitely a fire hazard.

My call to 800, which is the number for service listed inside the refrigerator was met with ambivalence. The service representative who answered the call didn't care that my 18 month old refrigerator that I paid Sears nearly $1,500 for could have burned my house down. He stated that because it was out of the 1 year warranty that I would be responsible for any repairs. When I said that the refrigerator this replaced was more than 15 years old his reply was they don't make appliances like they used to.

My subsequent calls to customer relations, the Sears recall line and even LG customer service, who incidentally is the manufacturer of this Kenmore product, were met with the same I'm sorry it is out of warranty response. A quick search of the web for Kenmore Trio fire found dozens of identical mishaps. Apparently the manufacturer, LG and Sears are aware of the problem and have issued a service flash SF46-515 to repair this condition. Unfortunately my model isn't listed on the service information but model # 795.77312601 is.

I have filed a report with the US Consumer Product Safety Commission in hopes that if enough people file a report there will be a recall to fix this dangerous product. I feel that Sears should step up to the plate and repair my unit under the same service bulletin issued for similar models as it is the same problem. I can't believe that Sears would sell a major appliance with such a dangerous defect and not take the responsibility to repair it after only 18 months.

After seeing a report by Jim on WSBTV in Atlanta concerning a Kenmore refrigerator that had a dangerous problem with the light fixture, my husband checked our Kenmore Elite french door refrigerator (model No. 75546400) and sure enough, the back of the light cover has melted from excess heat. The bulbs are the original ones that came in the unit. Makes me leery that I might end up with the same problems that many others on this site have reported.

This is regarding a Sears Kenmore Trio refrigerator. Model number 795.77562600 purchased on 12-11-06 (less than two years old). I noticed a hot electrical burning smell coming from the refrigerator. The top section of the refrigerator was very hot around the light assembly. The plastic shield around the light bulbs was too hot to touch. I pressed the switches where the doors make contact when closed and found that the lights didn't turn off and this was the apparent cause of the overheating. I unplugged the refrigerator, let the lights cool down and then removed them from the sockets then plugged the refrigerator back in.

I searched on the internet and found that this seems to be a common problem with this model refrigerator. I then called the number for recalls on Sears appliances. The person at the recall center verified my purchase information, model number, serial number, etc., put me on hold for a couple of minutes, then came back to the phone and said that my model was not on any recall lists and that I would have to schedule a service call at my own expense if I wanted the problem fixed.

In reading some posts on internet forums, it appears that the cause of the lights not turning off when the door is closed is not in the switches, but in a circuit board made by LG. The board has now been revised and the problem corrected on replacement boards. It appears that this problem is widespread and should be repaired at no cost by a recall before some serious damage is done.

I noticed the problem soon enough that there is no noticable damage to the plastic light cover and I had no food loss. I feel this is a very dangerous problem and possible fire hazard if not detected right away.

Purchased Kenmore Elite refrigerator approx. 2 years ago. Upon waking up this morning my wife smelled something burning. When we opened the refrigerator the plastic cover of the light had melted, and the food inside had spoiled as well as slightly distored the plastic containers holding items such as mayonaise mustard, etc.

Potential Fire Hazard, burned my own hand trying to unscrew the lightbulbs to pevent fire. Loss of food...

In October 2006 we brought from Sears a Stainless finish Kenmore Elite 25 cu. ft. TRIO French Door Bottom Freezer Refrigerator. On August 2008 this Refrigerator MALFUNCTIONED. I had left the house for about 2 hours, when I came back and I opened my refrigerator doors the heat and smell was awful. At once I could tell the interior light was the source of the heat. The push-in switch on the door frame was not working.

As I tested, the switch was pushed in the interior light contiuned to stay on and the circulating fan was not working, as well. The plastic over the light fixture was partially melted, the light fixture was scorched. The food products on the 2 top shelves and doors had to be thrown away as well as some other ify products. After removing all the food items in the refrigerator, cleaning the inside because of melted food products (e.g. stick butter in tray on the door), and opening and closing the door so many times in a row to do this process of empty and cleaning; the light switch on the doors began to work properly again.

After several hours and many tests later all seem well as the refrigerator began to cool down again. When pushing the light switch on the doors, this time, the light went off and the fan turned on. So, again I re-loaded my refrigerator with what was left of the food products not ruined.

My first concern is the lack of confidence we now have that this failure/malfunction won't happen again. If it does happen again, and not caught in time, the possiblity of a fire seems inevitable. Since the refrigerator is now working properly I conside this a DANGEROUS MALFUNCTION to consumers. Of course, the warranty on this product is now expired. But this is not a breakdown. Again I stress, this is a Dangerous Malfuntion and Sears/Kenmore needs to step up with a Recall and fix/replace the parts necessary and as soon as possible.

We do not have the money to pay for the peace of mind to have a Sears Repair Service Tech attempt to fix it. If Sears knows what the problem is, then it should be a RECALLED Free Service. We paid Sears $2,346.98 just less than 2 years ago for a SAFE Refrigerator. The loss of some food items are small compared to the loss our home and/or our lives. Help us.

We bought a refrigerator Kenmore mod. 106-53524300 from Sears in Nov. 26 2004 and delivery Dec. 6 2004. and only last for three years and eight months. This appliance almost killed my family, we were sleeping and early in the morning friday I woke up and I turn on the aircondition in a masterbedroom, after a few minutes a strong smell was all over the room, I woke up my husband and our four year old boy, we left the bedroom went into the living room it was worst, we open windows and door inmediately, we call 911 they check around and they told us that it had to be an appliance.

we check the refrigerator there was water on the floor the smell was like burnt rubber and gas I called Sears and they told me because you don't have a guaranty the only thing we can do is to pay $65.00 for the technician to come or pay $251.99 plus tax for one year guaranty. Our believe that a brand new ice box is to last at least ten years or close to it. To Sears what really matters is the guaranty and not the consecuences that can happend. We appreciate you help to this matter.

This smell gave us headache, strees, we had to throw out all our grocerys in the garbage everything inside the ice box, we are surviving with a cooler, buying ice everyday and getting the necessity to live every day.

On 8/22/08 we found that the freezer section of the Kenmore side by side was at 40 degrees, and food was beginning to thaw. I called Sears and after repeated pressing of numbers, finally got a person who did not wish to hear what was wrong with the refrig/freezer, but apparently went through a script, and informed me that it would 5 days before someone could come look at the appliance sometime between 8:00 am and 5:00 pm (8/27/08). Since that time the temperature in the freezer has fluctuated constantly from 0 to 40-up and down.

About 4:00 the day he was to come, the service man called and asked what seemed to be wrong with the freezer. I kept trying to explain to him about the fluctuation but he continually interrupted me, and said that as long as it stayed between 0 and 32 it was all right, and nothing I had told him made him think it was the therometer or the compressor. He could come check it, but could only "guess" what the problem was, and really could not fix it until it "no longer worked". The refrigerator/freezer is only 5 1/2 years old, and should not be having this problem, and should not fluctuate enough for the ice to melt.

Two days later, the temperature was 50 degrees in the freezer, and all the food was ruined. The temperature in the refrigerator was 60. I have always purchased Sears / Kenmore, but have had it with this lack of service, and reliability. I have had to purchase a new refrigerator/freezer, and will have to wait 5 days for delivery. If I was the only one involved in this, I could get by, but I am a care-giver for an 89 year old who cannot go out when alone to get food. So we have to hope that using a cooler and ice will get us by each day until the 9/3 delivery.

I have lost an unknow amount of food in the refrigerator and freezer, and will have to purchase only what we can eat each day and enough ice to hopefully keep it cold enough from one afternoon to the next. The quality of Kenmore has fallen to the point that I cannot continue to trust or use Sears.

I was told that since my product was not on a national recall list that I would have to pay for repairs.

I have a side by side refrig/freezer purchased from Sears about 8/04. The ice maker has plastic parts that are breaking. The way the plastic was found was by 2 different individuals almost swallowing a piece of plastic.

I purchased a Kenmore Ref. model number 253.74852404 in Sept. 2004. In April 2007 the freezer stopped freezing. Since I did not have a warranty I called an appliance repair man. He had to replace the main systems defrost control-total including trip charge $221.66.

Saturday, Aug. 23, 2008 the entire ref. stopped working. I have an appointment scheduled for service. This is the second time in a year and a half that I have had a problem. I will never shop at Sears again or buy any Kenmore produts.

About $75.00 worth of food had to be thrown out not to mention having to take time off from work to be here for the repair man.

RE: KENMORE (LG) ELITE REFRIGERATOR-FRENCH DOOR, BOTTOM FREEZER On March 24, 2007, I purchased subject refrigerator at a cost of nearly $1600.00. It had a one year warranty. I did not purchase Sears maintenance agreement, as I felt secure since I had purchased a well known brand (Kenmore-I wasn't advised that it was made by LG) from a well known company (Sears). I will take my chances five years down the line when it comes to maintenance, but never thought it would malfunction before it was 1-1/2 years old. The beginning of August, 2008, the freezer started making a noise that sounded like a fan.

On August 9, 2008, a Sears repairman pointed out that ice was accumulating on the inside back of the freezer compartment. He phoned a senior technician, who confirmed that this was probably caused by faulty control board (PCB Assembly) that needed to be replaced at a cost of $520.83. I was astounded! This is 1/3 the cost of the entire unit. The repairman said that he had no way of testing the board to make sure that it was the problem. He also alluded to the fact that LG has recently upgraded said board because of problems they have had with it. I subsequently contacted Sears and asked why, if they knew this was a problem, they hadn't recalled these refrigerators? If there is no way to test the board, how do they know it was working properly when it left the factory? If they can't test the board, and I pay over $500 to have it replaced, how do I know it will solve the problem?

Sears agreed to send out a Senior Tech. The Senior Tech arrived on August 19 and confirmed that the problem is probably caused by the control board, but they have no way of testing it to make sure. It makes no sense that I am supposed to spend more than $500 to replace a part, when they are not sure it will solve the problem! I contacted LG and they advised that, by contractual agreement, if the unit was purchased at Sears, the problem must be handled by Sears. In addition to the two repair calls, I have contacted Sears Corporate, with no resolution. I urge you to look into this problem and take whatever action is necessary to protect us consumers, as neither Sears nor LG seems interested in doing so.

I will have to spend 1/3 of the cost of the purchase to repair the unit (which is not yet 1-1/2 years old) with no guarantee that it will solve the problem.

I am concerned about a fire hazard with my Sears Kenmore Elite bottom freezer refrigerator. Model # 795.77309600. I purchased the refrigerator in May of 2007. The refrigerator has developed a problem. The two light bulbs in the ceiling of the refrigerator compartment stay ON? with the doors closed. The heat from the bulbs has melted the bulb enclosure, heated the interior and caused food to spoil, and the light sockets have dark brown overheating marks on them.

I am concerned that if I had not found this problem that eventually something could have caught fire. I have done a web search and found that other people have had a similar problem. I also discovered that this refrigerator was made by LG. I searched for LG problems and discovered that people with the French Door Refrigerator are complaining about the same problem

My Kenmore Elite Refrigerator, Side by Side, Model #1063603202 stop running on Saturday August 16, 2008 a.m. I called for an appointment & a serviceman could not come out until Tues, Aug. 19, 2008, between the hours of 8-12. Paul did arrive here & looked at the refrigerator. Paul states he has to go to his truck to get the part. He came back in & stated he doesnt have the part & will have to order it. Paul stated he ordered the part & it would arrive tomorrow by UPS.

I called this a.m. to check the status of the parts ordered. They inform me that it could be up to 10 days. I ask what am I to do without a Refrigerator. No one can help me. My family can not afford to be without a refrigerator for 10 days, nor can we afford to go out for Breakfast, lunch & dinner or buy another Refrigerator. I have filed a food loss report via fax ($200.00 does not cover my loss). I have called service center & I talk with someone over seas. I could not understand what they are saying. Then, I was transferred a dozen times. No one can help me.

I called [Sears] S. Western store where I bought the refrigerator. I ask to talk to the store manager & I talk to a girl (she was no lady) that told me the manager Was on vacation & what did I need. I explained the whole story & she said, What do you want me to do? Sears employees have treated me pretty badly. August 23, 2008 I called repair center & JoJo Stated That the parts would be shipped on August 29, 2008. This is Labor Day weekend.

Kenmore Elite Model 795.77563600 S/N 707KR00929 ice maker design problem. If the french door containing the ice maker is opened while liquid water is in the ice cube tray, it will spill into the gears of the and freeze. Sears has been out a couple of times to clear the ice and replaced the unit once. This does not correct the problem and it will reoccure. Expiration of the warrantee should not absolve Sears or (LG) from correcting this issue. Especially if it has been reported several times while under warantee.

Now that it is out of warantee, I'm looking at a $250 service charge. They should replace the units with the design flaw corrected.

I am writing on behalf of myself and my family who purchased a Kenmore refrigerator from Sears, along with other appliances, in April 2006. Five months after the purchase, the refrigerator stopped working. The technician who came to fix it said the fan had broken. This first visit by the technician led to a complaint I already made because he did not submit the food loss records I tried giving him and this led to Sears not honoring the $250 food loss reimbursement. The following summer, our refrigerator stopped working again. This time after calling Sears and finding out it would take over a week to come fix our fridge, my husband decided to try to turn the refrigerator off for several hours and try to turn it back on. The fridge began to work again after we plugged it back in but we had already lost much of the perishables in the fridge. We decided not want to write another letter claiming food loss even though all our perishable foods did spoil.

We had a problem with our refrigerator twice already and, again, in the summer of 2008 we had it break on us again. This time when my husband pulled out the fridge to unplug it, the copper water line burst and we had to turn off the water to the fridge. This occurred July 21, 2008. We called Sears immediately and was told by Lisa that the water line was covered by our Protection Agreement and extended warranty. When I asked when was the earliest Sears could come and fix the broken refrigerator and water line, it would not be until July 30. I was so upset because each time we have had problems with an appliance, it seems that Sears does not seem to make it a priority to send someone out as soon as possible. We had well over $250 worth of food that went bad very quickly.

That day, I spent over an hour calling different Sears departments to request a quicker response to our refrigeration problem but to no avail. When I spoke to Gerald, not only was he rude and inconsiderate, he matter-of-factly stated he, nor a manager (because I requested to speak to one) could do anything to speed up the process of getting a technician out any earlier than the 30th. He then told me to call the local Sears service number and then he said he would attempt to get a manager. He kept me on hold for almost 20 minutes pretending to get a manager the entire time. I was so fed up I hung up the phone.

I finally spoke to Latina who at least showed some compassion for our situation but she could not do much except put in a request for an earlier service appointment. She promised that I would get a call no later than the end of the business day of the 21st. I never received a call. The next day, my husband tried to plug in the unit again and it actually worked so when a technician came 9 days after we called to get a service appointment, it was running OK except the water line was still busted. He told us that since the fridge was working when he arrived, he cannot submit for food loss and Sears does not cover copper water lines, only plastic.

This truly infuriated us. I could not believe that Sears will now take the stance that they dont repair copper water lines (even when it was installed by Sears) when I was told they do when I first called on the 21st. Also, we could not believe what he was telling us- that we should have left the unit alone and not tried to fix it ourselves because when it begins to work again, Sears has no liability.

This is truly outrageous that Sears will first sell protection agreement plans and extended warranties and not follow through with the promises set forth in the warranty and plan. We ended up hiring a plumber to replace the copper line and had to incur an out-of-pocket expense of $287. Secondly, what suggestion does Sears give to homeowners that need a working fridge in the middle of summer besides waiting a week and a half for a technician to arrive to look at it? Also, is it truly reasonable for a fridge to break down every summer? We will never do business with Sears ever again.

The lighting unit was extremely hot to the point that the butter was melting and the plastic covering over the light was warped. If we had not been home, a fire would have occured. Worse yet, if we were sleeping smoke could have filled our home with two three year olds inside and we may have woke up to a burning home. This is a very serious consumer safety risk.

Kenmore Elite Trio 795.7756,57 US. The Kenmore Elite Trio Refrigerator is a terrible product! I have had mine 1 year and 3 months and it has been nothing but trouble. I had either 4 or 5 service calls in the first year. The most serious ones involved the icemaker fan. A service call means getting off of work and being by the telephone from 8 am to 5 pm waiting for a call from the service person. So that was 4 or 5 days off work. Having this refrigerator is like having a sick child. You will miss a lot of work. If you make the mistake of buying one, don't tell your employer!

The service call that was the most irritating was the first time the icemaker fan went out. I waited without ice and water for 6 or 7 days for the service man to show up. He showed up and did not have the part to repair the refrigerator. That meant I had to wait another week or two to get the part. It was mailed to me then I had to take another day off of work and sit around waiting for the repair man to come put it on. It was such a mess, I had to totally defrost and restock the freezer.

My new wood floors were also getting damaged by the constant water leakage. I should mention that I told the service department prior to the first visit that the error message said the icemaker fan was the problem. Why did that not alert the service person to put an icemaker fan on his service truck? I think we had to do without ice and water for over 3 weeks, it may have been closer to 4. This refrigerator is a top of the line model that was very costly ($2308.91). I have always heard that you get what you pay for which is totally erroneous in this case. That was the first repair of the icemaker fan, the next time it went out the service man was savvy enough to bring a replacement part with him. He fixed that a little over a month ago.

I bought a service contract ($159.00) because the first year track record of this appliance was so bad. I never buy those things but felt that I had better protect myself with this lemon. It was a good move because I am now on icemaker fan number 3. I called last Saturday for service but they cannot come until the 21st. In the meantime, the temperature is 70 degrees inside my refrigerator (wonder how my food will fare in there for almost week?

Of course there is no ice and no water and water is again leaking all over my new wood floor and a piece of it is buckling up. I have had it with Sears and will no longer buy as much as a sock in their store. Beware of Kenmore Products! I have had lost food, a ruined wood floor,loss of work, and loss of time plus what the refrigerator cost.

We purchased a new Kenmore French Door Refrigerator in April 2006. In July 2008, after the warranty expired, it quit working and all the food inside spoiled. I called Sears to get it repaired. Instead of being concerned about our 2 year old $1800 refrigerator failing, they talked me into buying a service contract for $281 and scheduled a service call for 10 days later, the best they could do. A local (not Sears) repair person came out the next day and replaced the overload relay and got it working again. He said that the overload relay may have failed because the compressor was going bad. The compressor has a 5 year warranty, but only Sears can replace it if it fails. I called and canceled the the Sears service contract and service call.

Sure enough, 2 weeks later the refrigerator quit again, so I called Sears at 1-800-4MY-HOME. Again I got the service contract sales pitch and scheduled a service call for 2 weeks out. I told them it was the compressor and they should bring one with them.

Two weeks later, the service man came, and told us the compressor was bad and he would have one shipped to our house. He also scheduled a return trip 10 days later. He said the new compressor should arrive the next day and that we should call 1-800-4MY-HOME and reschedule the appointment he gave us since this is an EMERGENCY. I called 1-800-4MY-HOME and they would not reschedule since the appointment we had been given was the next available.

Assuming the refrigerator gets fixed as scheduled, it will have been out of service for 24 days. Not bad for a 2 year old premium Kenmore refrigerator! After all, it has worked 97% of the time! We have purchased Kenmore appliances for 30 years and have always had good luck and good service. That is no longer true and we will never purchase another Kenmore or Sears product ever again. This refrigerator is a piece of junk and it may be an unusual case, but a product that you depend on is only as good as the company that backs it up. Sears service operation is only there to make money, and not to protect their reputation.

We lost $500 worth of food due to the 2 failures of this refrigerator. We purchased a $650 garage frige to have something to use while waiting for Sears to fix this one. We also have an $1800 Kenmore refrigerator taking up space in our kitchen. I hope this story gets published so others will know to stay away from Sears is they are considering the purchase of a new kitchen appliance. Sears would rather spend their money building new Sears Grand stores, instead of maintaining their service business. They could care less about their existing customers!

My 6 yo daughter stuck her hand up the ice dispenser and got her right index finger completely cut off by the ice crusher blade located at the base of the ice box. It took the firefighters about 40 min to dislodge her hand. And it required 7 hrs of surgery to try to replant the finger we are still not sure if the graft will take.

right index finger amputation.

I purchased a Kenmore Refrigerator about nine months ago and have a master service agreement on it. Since I have had the refrigerator I have had the repair guy come in four times, because the freezer gets filled with frost and the fridge part gets really warm up to 70 degrees. I have asked them to replace it, because they have a no lemon guarantee. They said before they can replace it, they need to replace at least four parts in it.

How ridiculous is that. That means I have to call their terrible repair service and it takes them a week to a week and a half to come look at the problem. I have contacted Sears customer service and all they can say is just wait till 4 parts are replaced.

I have already had $ 500 dollars in food damage and Sears only gives $ 250 per year. Not to mention the hassle of going to get fresh groceries every 2 days.

first problem o6 2-3 hrs of phone calls 3 complete days missed work waiting for repairmen. approx 150.00 worth of food lost. second time 9-07 lost approx 100.00 worth of food had to buy back up apart. style fridge 375.00 due to fact won't see a repairman for 8 days and based on last exp I know what will happen even though I gave c/s the error code on lcd display repairman will show up without the parts to fix it and will not be back for another 2-3 weeks. work time lost 480.00 food lost 250.00 backup fridge 375.00 total 1,105.00 years taken off life in stress not sure

I purchased a Kenmore Refrigerator from Sears. During the first year I owned it, I had it repaired due to the evap fan breaking. It was covered, and they swore it was a fluke and the problem would never happen again. I have now had to outright purchase 2 new evap fans because they continue to break and makes the fridge not run properly. I have wasted hundreds of dollars in food and time. Each fan runs around 100.00.

I bought a Kenmore refrigerator mod#795.77312600 mfg 6/2006. I purchased a 5 year service warranty. The service technician just left me a receipt for the same analysis and part as last year at another, nearly $400. This is the fifth or sixth "visit" I've had from service at a "warranty" expense (in excess of $1,000) and 5 or 6 days inconvenience. The refrigerator temperature is and has been 40 to 55 degrees for about two weeks and he says he will be back in two weeks to re-place an updated main computer board that he suspects of being at fault. Milk, eggs and such will spoil at these temperatures.

On 7/2/08 at 11 PM I went inside my Sears Kenmore Elite Refrigerator and found the light cover melting downand the light sockets burnt. The fridge was purchased 4/27/07, so it was just over 2 months out of warranty. Sears says I will have to pay for any repairs myself (on a $3000 fridge thats only a year old!) I went online and found that the melting light hazard is happening alot, but there is no recall. When I posted my incident online, I was #9. There are now 14! I am amazed that no one has had a serious fire yet.

I also got the circle run around. When I first called Sears, they said I needed to call LG, the distributor. When I called LG, they told me I needed to call Kenmore. When I called Kenmore, they said I needed to call Sears. Right back where I started with a refrigerator with no light, and a bubbled, warped interior roof, and quite possibly still a FIRE HAZARD. Something made the lights not turn off when the doors were shut.

I feel that this is not a warranty issue, but is a manufacturing defect that has caused a FIRE HAZARD and that Sears should be made responsible to either repair for free (safely, as some of the repairs, the melting light happened again!) or replace these refrigerators to the consumers who have these dangerous products in there homes!

We purchased a Kenmore refrigerator 12/06 cracks appeared in the liner after 17 months. We got a the big run around. Sears said they wanted us to try their fix which was an epoxy(plastic) panel to cover the cracks. It was unacceptable. My daughter has breathing issues & we felt that mold would grow under the panel & in the cracks. We now have a refrigerator with cracks in the liner that we did nothing to cause other than from whom we purchased it from.

I can't keep any food in the house so we have to eat out for every meal which has cost us thousands of dollars. I am now getting ready to purchase a new refrigerator because the part is still back-ordered and noone from any of the companies will call the production company to find out what the hold-up is with the part.

In 2001 we bought a Sears side-by-side Kenmore Elite refrigerator. Summertimes, it has never been able to keep the fridge side properly cooled. The top-shelf temperature is roughly 64 degrees. The bottom shelf is 42 degrees. The freezer side works fine.

After several pitiful encounters with Sears service, I have concluded that there is a fundamental design flaw inside the fridge, which (as was reported elsewhere in this forum) uses convection to circulate cool air from the freezer side to the fridge side. My guess is that ice is building up inside, and blocking the circulation. Defrosting for 48 hours barely helps. I believe that Sears no longer has quality controls in place. We are all paying the price. Next time I buy a major appliance, it will not be Sears.

Hundreds of dollars in lost food, hundreds of dollars in leave time taken from work, to wait for Sears technicians who do not arrive.

My Kenmore Coldspot refridgerator smoked and caught on fire the regulator/compression part. Kenmore has had problems with this and did not include my serial number in the recall

Fire-melted componenats,spoiled food, loss of usage of fridge

Bought brand new from Sears the Kenmore Trio bottom freezer refridgerator in June 2005 paid over 1500.00 for it and it has broken. Contacted the repair department and said it would be a week before someone could even look at it and then they will probably have to order parts.

I want to file this complaint because of possible defective merchandise being distributed. A fridge should not break within 3 yrs of purchase it has had completely normal use, never been moved since delivery etc... Have a cheap small fridge over 10 yrs no problem paid all the money and got 3 yrs, no warranty unless it is a seal broken.

Purchased a Kenmore refrigerator from Sears. They have came out and repaired it 3 times in 3 months. Now it is leaking water again for the 4th time in 4 months. Had to call 4 different places to get them to come back and look at [it] the 4th time. I would like to have it replaced but they want to send out repairman again. Don't think I will ever buy again from Sears or Kenmore. Would recommend same to anyone.

I have had several negative experiences with Sears Kenmore appliances, the delivery and set up of appliances, repair of appliances both in out of warranty. My first instance was in regards to a side by side refrigerator that malfunctioned within the first six weeks of purchase. It was not cooling so I had to call for repair and wait three days for an appointment. Luckily I have another refrigerator in my garage and a neighbor who helped out. I unloaded my entire refrigerator and freezer to await my appointment. It was finally fixed only to malfunction again three months later. So I had to go through the above mentioned process all over again.

By the third time I was so angry I told Sears that I wanted a new refrigerator. I was told that I had to have four or more instances where a technician had to come out and service my appliance. I let them know that I would NOT wait for another instance and that I WILL have another refrigerator within the week. After many phone calls and finally a visit to the Sears store, I was given another refrigerator. It was not really the refrigerator that I wanted but at this point I would take anything that worked. The "new" refrigerator has given me issues on and off now for 1.5 years with the ice maker.

However, to keep from dealing with Sears any further I have just dealt with it. Now two years after using my "new" refrigerator, the ice dispensor located in the door is broken and required a new door to be repaired - with a price of $600-$700 I might as well purchase I new refrigerator. I cannot just use ice trays because the shelves in my freezer are made up of a grid of tiny bars so the ice trays just slip through. I cannot use my ice maker because without the dispenser mechanism, the ice becomes frozen in a large chunk in the bottom of the ice bin. Eventually the very bottom piece begins to melt because it is getting air from the broken dispenser door. As it melts it drips out the door and floods the dispenser tray and leaks down the freezer door onto the floor.

They definately do not make refrigerators like they used to, which is evident because of the push from the sales people and technicians to purchase an additional warranty for $300 per year. The refrigerator in my garage has been in good working order for the past 15 years and is still going. I don't feel that I should have to purchase a warranty for a NEW refrigerator.

My next issue regarding Sears involved the delivery and set up of a new front end load HE washer and dryer. The first appointment was scheduled and they were so late I finally had to go to work. I called to reshceule and they could not come until the following week. We had to go wash clothes at a Washateria for the weekend.

When they finally came and delivered and set up my washer and dryer they set them up backwards. The dryer where the washer should go and vice versa. This would not have been a problem, except the cords and dryer vent hose did not reach. The water hose looked like it was about to pull the hookup from the wall is was stretched so tight and the dryer vent hose would not stay on because it was stretched too far. He set them up this way because he did not want the doors to hit one another when you had them open while doing laundry. Evidently the "technician" (I use this term loosely) did not realize that the door to the dryer could be turned around and attached on the right side of the dryer.

When I called them back to fix it, they sent another "technician" who did not do it properly and the door would not shut right. They had to order me another dryer because the door was messed up beyond repair. Now I had to schedule a third appointment and then fight with them over two weeks to refund my delivery fee, which I was not going to pay because I now had taken off three days from work so they could come resolve three issues they created in the first place. I think it is safe to say that I will NEVER purchase another Kenmore appliance again. Regarding my refrigerator/freezer: I will have to either purchase ice by the bag and keep it in a container in my freezer to keep it from melting and leaking out the dispenser door OR purchase another refrigerator for $1500-$1800 to replace a refrigerator that is 2 years old. Regarding the washer and dryer I missed three days of work for scheduled appointments for repair/service.

Kenmore Refrigerator purchased in 2005 wheel broke into pieces upon moving to check ice maker line. Wheel basically was cheap plastic that crumbled not able to withstand the weight. Sears will not service the repair. I order the wheels online for $20.00 and of course they are made from a sturdier type of plastic.

I then find that the plate on the bottom will not allow you to replace the wheels without placing refrigerator on its side which you are not supposed to do. I cant move the refrigerator to repair ice line or clean behind it because it has no wheel.

Gouges in linoleum due to wheel that literally fell into crumbled pieces.

Sears Kenmore Elite 3 door side by side refridge. Interior lights will not shut off. The plastic housings and glare shields have melted. After reading simular accounts from the internetConcumer Complaint Board. I do belive a recall is due. Sears will only send out a repair technician and look. Will not replace fridge. The defect is a fire hadzard and should be recalled.

Melted plastic glare shield and plastic frame around lights have been damaged. Now the fridge has a burnt smell inside it.

We bought a new Kenmore 2-door fridge with an ice and water dispenser, model 106.5692*600 about a year ago. We didn't purchase a protection plan. Last month we noticed the ice maker broke...upon inspection it was a plastic hinge on the plastic housing. However, this part is not for sale, and after 6 calls to the Kenmore, we're told to purchase a new door for $652.59 Can you believe that? All for the want of a small plastic tab to link the hinge on the icemaker trap door! This part couldn't be worth more than $5 dollars.

The refridgerator is basically not fixable without that part, however we can't buy it anywhere. The icemaker door will have to be permanently closed and we'll have to open it for ice dispensing. Due to our disguist, we'll not buy Kenmore again. Probably not shop at Sears and definitely not recommend them.

In cleaning a glass shelf in my Kenmore Refrigerator model # 106.69852991 it exploded in my hands, not shattered but exploded. The glass fragments flew through my entire kitchen, covering every square inch of it in glass pieces. I still have a piece of it in my finger, that will not come out.

I did order a new one, but now after speaking with several other persons I'm questioning the right for them to charge me for a replacement of an obviously defective piece of glass. I want them to ship this to me at now cost. I've been waiting for a call from someone in repair and have yet to hear from them.

cuts on my fingers and one piece of glass still in my finger.

I purchased a sears kenmore elite refrigerator not this past thanksgiving but the one before, in fact i purchase dishwasher , stove at the same time. Need I say that between the ice maker never working, frig never holding a cool enough , or cold enough to freeze a popsicle. we'll two weeks ago i came home after being away and i open the frig and got hit with a blast of hot air, then the smell from the food that went rotten.

i called sears to find out that the warranty is out and i didn't purchase the ex warranty *i usually do. so i ask them to come out they informed it will be 65 hour. we'll i open it up and started to look at it and the light fixture melted and i took it off and then the lights have brown marks on them signs that it was about to catch on fire. might i add that the drawers on the unit all broke piece of plastic. so i take the light bulbs out and frig is cool again. we'll now i am getting water leaking on hte floor now. now i check the freezer and thats not keeping anything frozen. what can i say piece of junk.

lost over $800 in food in frig now the freezer going had to throw out like $400 all plastic drawers are broken including the lunch meat drawer ice maker hardly ever makes ice.

We bought a new house 5 years ago. Three years ago, we purchased Sears' Kenmore Elite refrigerator (the one with the freezer on the bottom, fridge on the top). The darn thing is broken. It is running, but hot inside. We called the repair guy, who was nice enough and did show up on time. We had to pay him 150.00 for him to be there for 10 minutes, and all he did was pull the water line out of the back, and said it had been installed incorrectly.

We told him that Sears did the delivery and installation. He said the line was blocking the motor and made it shut down . So, he says to give it 24 hours to see if it cools. Well, of course it hasn't! That was on Friday. We have had no refrigerator since Thursday, and it is now Sunday. They won't come back out until Tuesday. To top off the COMPLETE inconvenience of having no refrigerator for days with three children we had to throw away at LEAST 500.00 in groceries! All this from their 'top of the line refrigerator and EXPERT installation'!

I will never buy another appliance from Sears again!

We purchased a sears Kenmore ELITE trio in late November 06, not a cheap unit by any means. In April 08, 5 months after the 1 year warranty ran out (we declined the $500.00 extended warranty because the last fridge lasted over 25 years without any problems) , upon opening the door a blast of HOT air hit us in the face. Strange, considering this is a refrigerator not an oven. The light unit and the plastic ceiling surrounding it was all melted, the food on the top shelf was ruined, and the bulbs were so hot I needed an oven mitt to remove them. I called the sears 800 number to schedule service and the first thing the service rep told me was that the 1 year warranty had run out and that it would cost me $65.00 just to have a serviceman come to the house and if I decided to have repairs made the 65 would be absorbed in the total cost. It would be a couple of weeks before a tech could arrive and it would be anytime between the hours of 8a.m. and 5p.m.

Well while waiting for the big day to arrive I had time to do a little investigating and found out that a circuit board that controls the lights might be faulty and that if I just unplugged the fridge for five minutes or so the board would reset itself , so I did and guess what, the light went when the doors were closed. Problem solved and I cancelled the service call. Okay now its June and one morning I open the fridge and wham, another blast of HOT air. This time the lighting unit is hanging by the wires, the plastic surrounding it looks like the inside of a cave, the sockets are scorched brown and again everything on the top shelf is ruined. Push in the switches and the lights stay on so back on the phone with the friendly sears service rep. A service tech could be here in a week any time between 8 and 5. So at 5:30 on the scheduled day we get a call from the tech saying he would be here shortly, must be a very busy man.

So he arrives , reminds me of the $65.00 just for showing up fee(even though I had just waited all day long and he shows up a half hour later than promised), opens the fridge door and tells me Yeah every things melted, its a the circuit board. So he gets on his lap-top and after a few minutes says he has bad news. Your warranty is up and its going to cost me over $500.00 for a new board and labor. wearing out only 18 months is a little absurd. Seems expensive sears Kenmore ELITE fridges are being constructed with pretty cheap parts. So I decline the repairs, who needs a light in a refrigerator any how, pay the $65.00 just to show up and tell me what I all ready knew fee and call sears.

Of course its after six oclock in the p.m. now and what sears manager is still in his office. So Ill wait till Monday to see if I can get some satisfaction in solving the problem. Now Ive purchased a number of sears products through the years , appliances, TVs, tools, shop-vacs etc. but I will never set foot in another sears store, and neither will anyone I know, if I have to pay over $500.00 to repair a 18 month old refrigerator.

the heat from the 2 light bulbs being on for hours ruined approximately $100.00 worth of food, paid a lot of money for a refrigerator only to have it go bad after only 18 months and to have sears want that much to repair what seems to be a known defective part

Purchased brand new Kemore Elite Side-by-Side refrigerator in 2001 (along with service contracts). Within 6 months the cooling system was not working; freezer food was thawing & refrigerator side foods, such as butter, was softening. Tech came out and said the freezer was over packed with food which interfered with circulation (the cold air from the freezer side of the frige circulates into the refrigerator side). Food was rearranged but the problem continued. Second repair call was made (for the problem.) Tech came out again & replaced a part in the freezer electronic board (while bad-mouthing the other medhanics).

Several months later - same problem with temperature. Third call was placed to Sears. Tech came out & replaced the whole electronic mother board at a cost of $400.00. I refused to pay & he took out the new piece & put the old one back in. After several phone calls to Sears & all of the chains of command the refrigerator was replaced in 2003. So, I had it for 2 years.

Now, 5 years later, the compressor is shot. When my husband called the Sears service dept. they transferred him to some other country, to a person who had difficulty speaking English, let alone understanding English, and they wanted to sell my husband a service contract. Needless to say, I am not buying a service contract. I am buying a new frige but it won't be from Sears & it won't be a Kenmore.

Economic damages: The cost of service contracts that don't cover parts, service calls (generally it's $100.00 for the guy to come out); lost time from my job-someone has to be home when the tech comes out; food spoilage (the meager amount sears gives does not cover half the actual cost of food); Lost confidence in Sears & any products they sell. Believe me, I never refer people to sears.

We purchased Kenmore Elite TRIO Refrigerator six months ago. We called for service because all of our food in the freezer compartment have thawed out. The service man came and and determined that the refrigerator has a freon leak and stated that it will get worse and that the refrigerator part will soon warm up als. He said but the food is not ruined yet and cannot authorize a replacement for it. I told him it has been thawed out for over 5 days now and he said it is very good meat and that he can not say its ruined. I told him my husband and I are in our 60's what are we suppose to do with all this food. Surely after being thawed more then 5 days the food is not safe to eat. There is just 2 of us here and we can not possibly hurry up and eat all that food let alone trust it after it has been thawed out for so long.

Well now we have a freezer full of food that is going bad and now look forward to the refrigerator food going bad also and they won't replace the food because the service man feels he would take the chance and eat it. Furthermore, we paid over $3,000 for this refrigerator less then 6 months ago and it should not be defecting already. I would like for sears to replace the entire refrigerator.

I bought a Kenmore ref. in Dec 2005. Now my freezer is 50 degrees and ref is 65 degees. I have a licensed tech come out on 5/31/08. The only thing he could find was it was low on freeon. Called Kenmore talked to Linda at 4:05 pm 6/2 and she transferred me to Sears Home Central. Talked to Jamie employee # 46101 and she said I would have to pay $65.00 service charge, plus diagonisis, plus labor.

I have a 5 year warranty on the compressor, if the compressor is leaking freon, why should I have to pay this? If consumers can not go and buy a reliable product like Sears/Kenmore, what do we buy? I will never buy ANYTHING from Sears or Kenmore if they product such an inferior product.

I have bought a new ref. and now I'm out the cost of another ref. I have lost everything in my freezer and ref because they sold me a defective product and will not back it up. I probaly lost 300.00 in frozen meats,eggs,milk etc.

I just bought a Kenmore Elite trio three months ago. It wasn't what I originally intended to purchase but none of the models we were interested in were in stock and I was without a refrigerator at the time. I needed one quickly. My previous refrigerator was an Amana that lasted for 13 years without any repairs and just died one day. The salesman convinced us that this refrigerator was a great buy. Well, it seems like that is not the case becuase it stopped working today and the temperature gauge went up to over 50 degrees and is still climbing.

I called the repair line and the earliest they said they can come out to look at it is in a week. What am I supposed to do until then? Now after having read through all of the complaints I think that I might go to the store and see if it can be replaced with a different model. I have never really had problems with Sears in the past and have generally purchased my home appliances with them so I'll give them the benefit of the doubt that they will do the right thing.

The only consequences so far have been the inconvenience and the loss of food. That is particularly sad since food costs have been skyrocketing lately and the consumer is always paying the consequences.

The technician then spent less than 5 minutes behind the refrigerator and then pushed it back in place. He told my wife that the refigerator was fixed and should be just fine now. I happened to call my wife from work to see how it was going. She told me that the technician was behind the refrigerator for a couple of minutes and now it was fixed. She told me the repair was $275. I was curious as to what was replaced in such a quick manner that had a price tag of $275.

I spoke to the technician Eugenio. He said that he replaced a 'start device'. I quickly looked up the part on the searspartsdirect.com website. I saw that the part was a simple plug in relay switch. It listed for $46. I asked the technician why the repair was $275? He replied that the part was $68 and the labor was $203!! I questioned the validity of the labor charges, as the instructions for the replacement part was simply a plug-n-play transaction. Eugenio told me that this is what the charges where and any complaints were to be made back to Sears.

I asked Eugenio if he had written an estimate that itemized the part and labor. He did not. He said that He gave a verbal estimate of $275. He demanded payment or he wouldn't leave my home. The problem with this is that the labor to plug in the relay was an exorbitant $203. The fact that this was not itemized on the estimate is a huge problem. If the labor was itemized, my wife would have not approved the repair. It was a complete misrepresentation to state that the compressor would not start and that he would fix it for $275 when in reality it was a simple replacement of a relay.

Economic Damage: 1.Unreasonable charges 2. Those charges not itemized on the estimate. Consumer is tricked into an overpriced transaction.

I bought a Kenmore Trio fridge in July of 2006. Shortly before the warranty expired, the motor/condenser unit stopped working; it was replaced at no charge to me, although getting the tech out was not easy. Six months later a latch broke off the door (it is still broken). A week later I found the light assembly had fallen from the inside top of the unit and was hanging by its wires. I managed to repair that myself by purchasing the replacement parts, although the schematic drawings online were very poor and I had to call three times to get the correct parts.

Last week the refrigerator began making the same rattling sound and running constantly--the same problem as last year. I called customer service to see if they would make repairs as I believe this unit is a lemon. Two customer service reps (they should be called customer disservice reps) would not connect me with a supervisor and tried to make me schedule a service call, which I refused to do. I then went to the local Sears store where I bought the appliance. The GM was not in and the appliance manager was on vacation. The very sympathetic and helpful saleswomen called customer service on my behalf and got the same runaround I had received.

I will be contacting the appliance department manager when she returns as the saleswomen encouraged me to do so. I am not optimistic about getting any satisfaction as the last customer disservice rep was curt, telling me I had the opportunity to buy the service agreement after the original warranty expired. Since the agreement was almost the same as having the appliance fixed again, I declined. He also refused to give me his last name (a good sign, yes?).

I really don't think Sears will do the right thing in this case, even though the appliance is clearly substandard. I will end up having to fix the fridge myself again, paying the price to have it fixed, or buying a new one. I am tempted to dump it in the door at the local Sears but am sure I would be charged for that. I believe this is an example of why Sears and other American companies are in such financial straits. I tried to Buy American and lost money. I do intend to write the CEO just to vent and will call the Better Business Bureau--any other suggestions? Thanks!

Purchased a Kenmore Elite Side by side in June 2002. Within 1 week it stopped working. Service repair came out and repair part of the controller. Few months later samething happened again and before service repair came out Sears sold me a warrenty agreement for $250 and 1 year. Sears repair people come out and replace the whole control system and refrigerator works. However the whole time the fresh side door doesnt work as well as the freezer side. This side is not air tight, but we live with it. It progressively gets worse and we call Sears again to check it out and pay another service call.

This time the repair person says that he can not fix the door because the refrigerator frame is bent and with the stress fractures in the inside wall of the refrigerator he was sure the refrigerator was dropped or damaged before or during the delivery? He said there is nothing he could do to fix the door. Basically the refrigerator useless after 6 years. I will never spend another dime in Sears.

Sears said there is nothing they could do and that these things happen. Had we bought more service agreements they maybe we could do something? So we spent $2800 for a refrigerator that lasted 5 1/2 years.

In Mid December 2007, my husband an I purchased a Kenmore Elite bottom freezer, french door refrigerator. The delivery was scheduled for 1 week out. When the refrigerator arrived the delivery driver advised to not take delivery because all of the wiring harnesses were hanging out of the bottom of the crate and it would most likely be broken. We rescheduled delivery of a working unit for a few day out and took off of work. On the day of delivery we were notified that Sears did not have a refrigerator in the warehouse and we would need to reschedule again. We did that and received a new unit a few day later. That one seemed fine, my husband loaded all of the food and closed the doors. The door alarm kept sounding, the door hinge was broken. We called to get a new, not broken unit deliverd and had to wait a week, in the meantime my husand had to hold the door shut with duct tape.

That next delivery we seemed to have finally received a good unit. We had the unit for roughly three months and the freezer was full of snow. We called service and requested they come out (we purchased a warranty for 3 years for 300.00). They scheduled us for 4 days out, in the meantime the freezer kept getting warm, partly defrosting food and re-freezing it again. The service tech was there for about 5 minutes, told us that the motherboard was bad and he would order a new one, it would be there in 3 days then on the forth day they would come back and install it. In the meantime he told us that the food in the refrigerator part was probably bad as well as the freezer cools the refrigerator, he showed us condesation in our containers to prove the temp was getting to high. The part arrived as expected and the next day a new service tech came over. He informed us that the wrong part was sent to us and in addition we needed a new track system for the pull out freezer and a new seal. The parts should be there in 3 days and a tech would come on the forth to install.

The day we were supposed to receive the parts we did not, my husbad called to find out why and we were told that the parts were on back order and would not be sent out for another week, then once we receive them we can schedule service. By this time we have been without a fridge and freezer for 1 week and we had a minimum of 1 1/2 weeks yet to wait to get this fixed. We contacted sorce one' at Sears to request one of the following: 1.) Parts delivered and installed sooner - we were told that was impossible. 2.) a new refrigerator - we were told that this model has been discontinued and that was impossbile. 3.) a refund so that we can get a working refrigerator - were told that we cannot have a refund as it has been over 90 days, keep in mind it took almost 30 days to originally get a working fridge delivered in the first place. My husband spoke to A.J. at the Racine Sears who found another Kenmore to trade out for our broken unit.

The delivery was scheduled for Monday. On Saturday source one called and told us they need our credit card number because we owe an additional $500 for our new fridge. We refused to pay more money as we wanted an even trade. We were told that Sears does not make a sister model. After two long days of arguing with Sears,my husband asked if we could downgrade and take a less expensive model. He was told we can do that but Sears will not refund the difference in price. (Yet they want an additional amount to upgrade??) Sears does not back the products they sell, they do not care that we spent 1800.00 on a new fridge that lasted for 3 months and cannot be fixed for at least a couple of weeks and they will not refund our money, even to the point of us downgrading our unit, they want to keep that difference. I view this as theft, as bad business and very dishonest.

We still do not have the parts, a fridge to replace this one or a refund. We have lost about 250.00 of food which they say is our limit so if this fridge breaks again if it is ever fixed we are out the price of food. I am pregnant and it is even more important that I do not eat bad food, I will need a place to store breast milk and cannot trust the product we have at home. We do not have another 1500 - 2000 to go out an buy another unit. We are not asking for anything free, we want a product we can trust or our money back, at the very least, we wanted Sears to fix the one we has with some sense of urgency, and they have none. I want to note that the people at the Sears store in Racine have been trying to help us, it is the sorce one and service center that are refusing to make this right. The people at the store have not been able to get these other people to help us at all.

I purchased a bottom freezer, stainless steel refrigerator model 7508 after reading many reviews and track record reports. I intentionally did not get a water or ice dispensing appliance because their repair histories are much worse for those than for ones without dispensers. It does have an internal icemaker, but I have never hooked it up. About 14 months after installation, the cooling stopped. Since it was out of the one year warranty, Sears was going to charge me for parts and repairs for the drier assembly. After many phone calls, I convinced them to pay for labor; I just had to pay around $60 for the part. The inital repair person did not have the part with him, so he put in the order and said to reschedule the repair once I got the part. The part arrived a couple of weeks later (during which time I still had no fridge), and the repairman came back. He told me that they sent the wrong part, but that he could make it work. Things were fine for awhile.

Now, about 3.5 years in, the cooling stopped again. The repairman had to call diagnostics, and they finally decided that I need a new high voltage board--not a warranty item. The repairman told me that it would cost almost as much as a new appliance, that he would not spend the money on it since this model has problems, and that I should buy a new fridge. Numerous calls to Sears have resulted in very little. They were going to give me a 10% coupon to buy another fridge from them, but I do not trust them and do not want to give them my business ever again. I spent $1200 on a refrigerator that lasted about 3 years. Do yourself a favor and stay away from Sears and Kenmore.

I wasted $1200 on this refrigerator, threw away $200 in food over the two times that it stopped working, paid $100 for diagnostics and parts, and missed many hours of work waiting for repairmen to show up on multiple occasions.

Sears Kenmore refrigerator Model (# 795.77563600): This is the third repair since the unit was delivered on 9/16/06. When the refrigerator was delivered, the middle drawer was broken and would not slide in and out. The repair service was called, and we took time off of work to be home for the technician. The part was ordered, delivered, and again we took time off from work for the technician to install a new drawer. Next, on 8/18/07, the light in the refrigerator melted. The plastic assembly was so hot we needed to use a pot holder to unplug the unit. The top of the refrigerator melted. Once again, a service call was made, the part was ordered, and another service call was required to fix install a new sensor.

Now it is March 2008, and another sensor is gone. The freezer is full of frost, and the top of the unit isn't keeping the food cold enough. We have had to throw out costly food. The repair technician again informed us that the unit is flawed and that we should buy a service contract immediately. This is Sears Kenmore Elite Refrigerator should be recalled. Sear appears to be in the business of selling service contracts to cover it's faulty appliances.

The refrigerator is a safety hazard by not keeping food at a safe temperature. It is a fire hazard when the sensors allows the plastic to heat to a level that can burn unprotected skin.

I bought a Sears Kenmore refrigerator in September of 2004. I paid cash for the unit. Within a couple of weeks, the ice maker messed up. I called the repair line, they sent a repairman, he said they have had many, many problems with these types of refrigerator. By July 2007 I had had enough. They agreed to swap out the refrigerator. Sears brought a Frigidaire refrigerator to my house. It was so small I couldn't even get a 10 lb. turkey in it.

So AGAIN I called Sears and told them I wanted to get the refrigerator back that I had purchased; this little fridge was not even close to the quality. But, sure enough, in a short time the ice maker messed up again, so this time the repairman replaced some parts, and it appeared to work fine. Again, it would freeze up and not produce ice; now it froze, so I defrosted it (like I was told), and now the unit will not produce ice at all. There is no need to contact Sears again; they are not going to do anything. What alternative do I have now? I would NEVER EVER buy anything from Sears again.

I have just about reached my limit of patience with Sears, it is obvious they could care less.

I purchased a Kenmore refrigerator 2 years ago, and it stopped working. It has a defective circuit board which will cost $300.00 plus a service call. The service man ordered it a week ago, and the warehouse still has not even bothered to pull the part to ship. I have been without this refrigerator 2 weeks now. We do not know when they will ever decide to ship the part. I am extremely unhappy that Sears will not pay for the repairs. I have never had a refrigerator do this. I thought Sears was reliable.

This is the first time I have purchased a Sears major appliance and will be the last time I ever shop at Sears or K-mart. We have lost food, and it is a major problem with no refrigerator. I think Sears should pay for the repairs and issue us at least a $50.00 gift certificate for loss of food, inconvenience and our labor. I have called their corporate office to no avail.

I purchased a Kenmore refrigerator Dec. 30, 2005. The ice maker always made clacking, weird noises, however I was told that was normal. In December I noticed that the ice production wasn't what it normally was. December 28, 2007 it stopped working completely. I arranged an appointment for repair. The repairman said the following: The heater had burned up for the ice maker. Nothing could be done except a new icemaker at over $350.00.

I am very upset that I spent good money on a product that SHOULD have lasted many years, yet lasted less than 2 years. I will never again purchase a Kenmore appliance, nor shop at Sears. Shoddy workmanship, poor customer service. I am on disability, so my income is not only fixed, it is also barely above the poverty level. So any major expense is one that I think long and hard about before doing. I am now left without an ice maker. I can not afford to purchase a new one.

Here is the list of problems I have had with a 4-year-old nearly $2000 Kenmore Elite Side-by-Side Refrigerator: 1. The door handle has popped off twice because of flimsy plastic handle clip mounts which break at a cost of $135 each time (I have no children and do not even live at the residence full time.) 2. Twice the freezer has gone to sub-zero while the refrigerator side goes up above 50 degrees because of a flow regulator which has to be replaced at a cost of over $100 plus service call each time. 3. The ice-maker/dispenser has iced over inside the freezer and sprayed water over everything inside and filled the bottom of the freezer with a one inch block of ice. Another $125 service call to correct the flow. 4. Now the Ice-maker/water dispenser has started to dispense black crud with the ice and there are foot long icicles dripping down throughout the freezer and all over the ice container- I'm told the unit has to be replaced at over $400.

So far I've spent more than the cost of the whole refrigerator in parts, lost food and service calls.

I bought at Sears a Kenmore refrigerator on 2/27/05 and are now seeing that the walls are having cracks all over the sides and back of the inside of the refrigerator. They said I have to pay a tech $65.00 to come out. If they say I need a new one, I have to pay for the new refrigerator.

I have had to have the thermostat replaced on the Kenmore Elite Trio twice: once right after they delivered it, then again a few months out of warranty. Now, after having the unit for three years, and smelling smoke in the kitchen, I find the relay unit next to the condenser is shorting out. Each time this refrigerator has broken down it has taken weeks to get it fixed. I would like to throw the piece of junk out the door, but we spent so much on it I can't.

We have lost all the food in the fridge each time it breaks down, and what a hassle it is to try to feed three kids for two weeks without a fridge!

I bought a Kenmore Elite Trio 25 cubic feet refrigerator with the ice maker on the door in Dec. '06 while our kitchen was remodeled. Feb. '07, when this refrigerator was installed, it didn't work. After few frustrated calls to Sears, they replaced another one for us. Since then, we have had three service calls on the ice maker. When the ice got full, it stopped making ice, then the existing ice was melted. After emptying the ice container, the ice maker won't make ice again.

The tech said he had seen the same problem in this model before. Sears knows about this, but they won't do anything and keep selling these refrigerators to consumers since they don't have a new model to replace them. After the warranty is up, then the consumer is stuck with refrigerator. If we can get more people complain to Consumeraffairs.com, hopefully, Sears will stop selling these pieces of junk.

The Kenmore Elite Trio with the icemaker in the freezer has a manufacturer's defect. The lever to stop the icemaker from making ice does not work, so the icemaker continues to make ice. When you pull out the drawer to get ice, ice falls everywhere, on the floor, behind the drawer and into the bottom freezer drawer. They are aware because the repairman told me, but they continue to sell them without informing the consumer. This Kenmore Elite Trio is made by LG.

I have slipped several times on water from ice I failed to pick up because I didn't see it; however, after 3 visits by a Sears repairman, Sears replaced the refrigerator for free.

We have a Kenmore Rifrigator, the side by side that has been broken now for 3 months, we purchased a service agreement, all of the service men who have come to our home have deemed the unit NOT FIXABLE, Sears has continued to give us the run around and refuse to replace the unit, the service mens supervisor keep insisting they want fix the unit, the service men say it is not fixable.We are stuck in the middle This has been a really bad expierence and have had NO help from the supervisors or Sears. Very poor that is all I can say.

NO freezer for 3 months, 3 small children in my home and endless hours spent on hold with no solution in sight. Three entire freezers full of food ruined and 2 entire refigrator purchases

A little less than 4 years after purchasing a Kenmore side by side refrigerator from sears we smelled something burning in the kitchen. After sniffing around we located the source to be the back of the fridge. The burned part was a relay that plugs into the condenser tank. Replacing the relay is relatively inexpensive but during the burning of the relay the post coming out of the condenser melted away. Bottom line relay, condenser + labor= $$$ and no warranty.

Sears will gladly sell me a warranty for $220 but what ends up happening is they offer a $500 credit toward another fridge because the repair isn't worth doing. Net, I get $280 credit that I have to spend at Sears to keep the machine going. Yes, $280 is better than nothing but why support the company that sells $1200 throw aways and charges more than some of the competitors for the same product and warranty. As the wise Sears salesman told me they don't make 'em like they use to. No kidding! Like others before me....I've spent lots of cash at Sears on tools and appliances over the years but not one penny more!

Food loss $300, refrigerator $1200.

I purchase a Kenmore refrigerator and paid for it on 12-31-05. We had a major problem with it and it was picked up and we bought a Kenmore Elite. I have called several time and have had no response. I am totally dissatisfied with theis unit. It was probably six months before we really started using the storage drawers on it. When we do use the drawers they fall out of the slides. When you buy the best you should have the best. I have used Sears products from Central Air Conditioning, Carpet, Washing Machines, Dryers etc and have never looked elsewhere, but this will change . This unit is totally unacceptable. I have put this on the back burner as I thought someone would contact me but no such luck. I would like this replaced with some other better unit. If price is higher I do expect to pay the difference. I await your response.

Almost exact scenario as David of Murfreesboro. Same exact Kenmore refrigerator. In August, 2005 I purchased a Kenmore Elite Trio bottom freezer refrigerator from Sears (MDL# 596.76504500 sn-10797756GL). On September 6, 2006, less than 13 months later - only days after the warranty expired - the freezer portion was working fine but no cooling to the refrigerator. A lot of food spoiled. Before the technician came out, the refrigerator compartment inexplicably started cooling normally again. Now, two months later, the same thing has happened AGAIN! For the second time, I've toted the unspoiled food from the refrigerator out to the one in the garage. This time, I left all the food in the freezer as it is maintaining 0 degrees F.

I have a 10-yr old refrigerator I kept because it seemed too good to let Sears Delivery take when they brought the new one. I'm glad I kept it! Thankfully, it is working great to take up the slack for the new one. I paid $1600 for the new broken one and it's noisy and been nothing but trouble. Never again Amana, Maytag, Jenn-Aire, or anything made by them sold under the Kenmore name. A friend of mine in Mississippi had the same thing happen to their similar 3-door refrigerator branded Amana.

Purchase Sears Kenmore side/side refrigerator 1/22/01 incl. additional 2 year warrantly. 8/2006, freezer died and lost $$$all food. Sears couldn't make a service call for 2 weeks so had to call third party to fix for $590. 11/2006, refrigerator died and lost $$$all food. Have to pay Sears $220 to even look at it. The empathize with the problem. If they can't fix it, they'll give me a $500 coupon to buy a new one! Is it me or shouldn't Sears stand behind a refrigerator that is only 5 years old?

Purchased a Kennmore refrigerator for about $1000 on 9/12/98 plus sear's extended warranty. Since then the refrigerator required repairs from sears on several occasions. We had the thermostat repaired on July 30, 1999 which had taken over a week to get done (they were not really concerned with the food that we lost)...the ice maker has never really worked...it would just stop making ice and would again start suddenly (it has completely quit on us for over a year now) When we called to repair the ice maker the tech that arrive told us that it is probably the water filter...apparently the filters that sears had been selling were defective and would not allow water to get to the ice maker and the only thing that we could do is to buy another filter and hope it works.

We bought a new filter but still no ice...we decided to live without the ice since it was more trouble than it was worth. The refigerator is no longer under warranty but seems to be giving out...it is starting to make noise and leak water. This refrigerator has been horrible from the begining...the customer service from sears has been equally terrible and so is their extra warranty.

Sears will NOT replace anything unlike what the sales representatives CONTINOUSLY EMPHASIZE in order to make the sale for both the appliance and the extra warranty. In addition to the refrigerator, I had purchased a KENNMORE stove, vacuum, washer and dryer (I had just move to a new house and needed new appliances). NONE OF THESE APPLIANCE ARE IN WORKING ORDER.

The washer and dryer lasted less than 3 years. The $400 vacuum had the motor replaced twice (only once while under warranty). The oven's electronic controls (which the repair technician told us that were all defective) were replaced once...the new ones don't work either...when we asked sears to replace the oven since the controls are defective they refused. We gave up on trying to get it repaired and now have to pray that it turns on after pressing the button about 15-20 times and hope that we don't need to cook anything on a temperature higher than the default 350 degrees or else we don't know for how long we will have to press those buttons to increase the temperature.

The only thing that I have to say is that we will never shop from sears again nor buy any kennmore products...I don't know how consumer reports claims that kenmore appliance can be well rated???

Purchased KenmoreElite Trio refrigerator in 2004. A gasket in the Water Dispenser unit has failed and water began to leak onto the kitchen floor in late Sept., '06. Waited 2 weeks for first service call - technician determined problem and ordered the 3 parts that were needed to repair the unit. As of Nov. 4, 2006, two of the three parts are out of stock with no estimated delivery date. Have made over 8 calls to repair center, during the most recent of which I was told the manager of the Tampa, FL parts distribution center would call me that day to explain when the parts would be shipped. This was on 10/30/06, six days ago, and I have not yet been contacted. Two service calls have already been cancelled due to the unavailable parts.

This is the second problem encoutered with the water dispenser unit - the first was a broken dispenser switch. The technician who repaired that item said the manufacturer, LG, used cheap, fragile plastic parts and as a result he has repaired many broken dispenser switches. I suspect the same situation (leaking water dispenser units) is being encountered by many other unfortunate Kenmore Elite Trio owners for the same reason. Buyer beware!

Our kitchen floors are Brazilian Mahogany (wood) and I can feel some buckling of the floor underneath the refrigerator due to water damage. I do not yet know the extent of this damage. Also, leaked water has frozen onto the rubber seal of the freezer door which will likely compromise the seal. The total damage to our floor and the refrigerator will be determined when (if?) the water dispenser unit is repaired, and a repair is presently no where in sight.

I bought a Kenmore refrigerator on July 15, 2006. After it was delivered it started to freeze my food in the refrigerator section. I called and had a repair man come and try to fix it. He did what he could but told me there was an issue with that model and Sears had a kit to fix the problem. Apparently too much air from the freezer was getting into the refrigerator side and causing the items to freeze. He then made arrangements to order the kit and another tech to follow up the following week. The appointment was set for Saturday August 26. I received a call on Thursday August 24 from the repair center inquiring about whether or not I had received the parts. I told them no and they said they would have to reorder them and reschedule the repairman.

I scheduled the repair man to repair the refrigerator on Saturday September 2, 2006. The refrigerator had been freezing my fruits, vegatables and just about everything. It did not freeze my soda at that time. I came home from the gym on Wednesday August 30th and opened the refrigerator and was accosted by exploding sodas. I called Sears repair and was basically told they still hadn't ordered the parts and it would take 2-3 days to receive them. I went to my local Sears to see if they could help, they could not. They referred me to an outlet saying that I had to deal with a Sears Outlet because that's where I purchased it from. After several phone calls to Sears Outlet and several visits to the local Sears store they finally agreed to take it back. But they can't give me a date or time for the pick up. I want need to know because I don't my food in the freezer to spoil since I have to purchase a replacement refrigerator in order to have a seamless transition.

I orginally purchased a Kenmore refrigerator in Jan 2004. In the spring of 2006 is started not cooling properly. In late June it really went bad and I lost everything in the freezer. I called Sears at the 1-800-4MY-HOME number and was told it was a 2 week wait for a service call. The following day I called a local business and they were at my home the next day. The problem was part of the contained refigeration system and repairs would have exceeded $300 (on a 2 yr old $500 unit). So, I called Sears back and waited the 2 weeks for a service call since the problem should be under warranty.

A service technician showed up on the day scheduled and worked in the unit for over an hour. When he was done he explained that it should be 10-12 hours and things should be back to normal. Unfortunately, the next day the whole unit was over 70 degrees and what little I had in it was lost. Again I had to stick it out for 2 weeks for a follow up service call.

I pleaded to the manager of my local store, sent an email to customer service onine, but nothing moved up the 2 weeks wait. The real pain was that no one showed up on the subsequently scheduled day and when I called in the late afternoon I was told there had been a scheduling error and I would have to reschedule. I had to wait almost another week...only to have the man look at it for 10 mins and declare it was in fact not fixable and would need to be replaced! So I have been without a refrigerator for 3 wks and have to wait one more for a new one to be delivered!

In June 2005 we purchased a Kenmore Elite bottom freezer refrigerator from Sears (MDL# 596.76504500, S/N: 10991796GJ). Just five months later some kind of fan went out, leaving the freezer portion working fine but no cooling to the refrigerator. It took 3 days to get a technician out and another 3-4 days to get the part in. Fortunately for us, it was still in the one-year warranty and we did not have to pay for the repair or parts. It has been about 9 months and the same thing has happened AGAIN! I say that if it happens once its just bad luck... if it happens twice there's a design flaw.

Unfortunately for us, the system is now out of warranty and we have to pay to have it fixed. The irony here is we have a 10-yr old second-hand refrigerator that we paid $50 for and sits out in the hot garage. It still works beautifully - never a problem! This one we paid $1600+ for and nothing but trouble. What is happening to American-made products and retailer accountability?

We bought a new Kenmore (manufactured by Frigidaire) Refrigerator model #253.54713502 in January 2006 for $1050.00. After having the refrigerator in the kitchen for approximately two months, we began to hear a knocking sound (just like somebody rapping on the door) comming from the refrigerator. This happens every time the compressor starts up. After a couple months of the noise, we got fed up and called in a sears service person. The refrigerator is still under warranty so they send somebody out with no charge. The service person looked at the refrigerator and could find nothing wrong.

The refrigerator continued to make the knocking noise. We called the for repair a second time. The same service person came out and sain he had called the tech line at Frigidaire. He talked with technician Jeff, ID 926DC. The frigidiare technican said knocking sounds are normal for this refrigerator and there is nothing that can be done. The service person left. I then called sears. The customer care person I talked to told me there is nothing that can be done until the refirgerator has four service calls for four different failures, each of which cannot be repaired. She told me I was out of luck....very sorry sir....

Unwilling to accept this, I called the local Sears to see if there was something they could do to help me out. I talked to Dorris. She told me since the refrigerator was still under warranty, I could bring it back and they would charge me a 20% usage fee. I would have to deliver the refrigerator to Sears myself or hire somebody to pick it up.

I purchased a new Kenmore refrigerator in Novebmer of 2005 and have had Sears out 4 times now to fix it. First the ice maker did not work as stated..should make 5 size cubes but only makes 1. They replaced the ice maker and then after the next visit they told me, oh no, that ice maker works, it is not supose to make more. It states right on the ice maker that it make various sizes. Next, the refrigerator went out last Thursday and they are to come today, Monday.

When I went to the store to tell them I think a new refrigerator is in order due to all the problems I have had with this one, I was told, after being shifted from one person to another, that if it can't be repaired then they will replace it. How many times must this lemon be fixed..Guess they are waiting for the warrenty to run out.

I have now lost another day of work waiting around for Sears to show up. I lost over $100 in food and medication. I have had to eat out as I can't keep food cold because this lemon doesn't work. The mental stress is not needed as I have cancer and need my medications to be taken with food.

I bought all new kenmore appliances for my kitchen in Jan. 2001; They have all been pieces of junk. My microwave had a recall right after I bought it ; they came out and replaced a part and it has worked fine since then. My refrigerator has been nothing but trouble. From the ice maker not making ice and not being able to get it from the door; to leaking water in the bottom of the refrigerator and on my floor : to trouble cooling.There is about one inch of ice frozen in the botom of the freezer right now:I can remove it but, it would be back there in a couple of days . I lost over $200.00 worth of groceries 2 different times last year.

The computer went out in my stove and since it was replaced I have to cook everything to death to try and get in done. I can't even bake a cake anymore because they won't get done in the middle even if I allow extra cooking time!! The timer has stuck on my diswasher several times. To put it lightly I've been very dissatified with Kenmore appliances and based on the service I have received from Sears ; I wouldn't buy anymore.

I purchased a Kenmore 25 cubic foot side by side refrigerator from Sears. Two weeks later we started having problems. We noticed our ice cream wasn't freezing and that our food was defrosting in the freezer. The fresh food section wasn't as cold as it should be either so we adjusted the temp controls on both the freezer and fresh food side of the refrigerator. Still, we had food defrosting so we called up Sears and they told us to call to have their service repair man look at it and gave us the phone number.

The service man came out and told us the compressor was broken, the evaporator was broken and there was a "restriction" in the cooling unit. He said basically that the refrigerator never worked properly since we bought it. We went to Sears and spoke to the manager, Jim, who finally agreed to replacing the refrigerator in 6 days, even though we told him our food was going bad and the freezer food was defrosting and we didn't know what to do to stop it from spoiling. His suggestion......"Can't you ask your neighbors to store your food in their refrigerator?" He told us that Sears would pay for the food loss up to $250. When I called him to ask about the food loss re-imbursement a few days later, he said that he checked and there would be NO re-imbursement even though the refrigerator was only now 3 weeks old because we hadn't purchased the extended warranty at time of purchase!

The refrigerator had a full year warranty with it that he said didn't cover food loss. We then cancelled the refrigerator replacement that was scheduled to be delivered in 6 days and went to another dealer who delivered a refrigerator the very next day.

Several months ago I purchased all new Kenmore appliances as well as a Kenmore freezer for my basement. It literally took me a month to get the freezer delivered. After 4 months my new refrigerator quit working. 45 minutes on the phone to get a technician scheduled, and that included a RUDE service associate that hung up on me when I asked to speak with a supervisor!

When the tech came out and he didn't have the part. Sears would have the part overnighted and come back to repair it. The part never showed up so I called and asked them to track it.

As it turns out since it was under warranty Sears chose to ship it regular UPS (7-10 days) to save money. I am now on the 6th day without a working refrigerator!!

Purchased the Kenmore Elite on December, 2004.

13 months later the inside temperature of the refrigerator was in mid 20-degree range. Numerous phone calls to Sears Repair Center. (Sears was aware of this problem because I saw an Alert on this product dated June 2005.) It took appointment after appointment just to get a repairman out to the house, and a part sent.

They knew this was a problem and yet the part was sent by regular mail and took more than a week.

Finally, after at least 3 weeks a repairman came out to fix the problem. The temperature inside the frigerator now reads 18 degrees.

I am still waiting for it to be fixed. I have seen a recall for the trio Elite refrigerators but not this model. It is listed as a potential fire hazard. This one also needs to be recalled.