Kenmore Ovens

The oven racks of my Kenmore model 790.36723603 fall off the middle tracks. This is not an isolated occurrence. Many people are complaining of the same problem online. It appears that the oven walls are bowed due to the extreme heat of the self-cleaning cycle. It is obviously a safety issue when removing hot food. These ovens should be recalled or repaired at the expense of Sears due to a manufacturer error. Sears is not taking responsibility, only suggesting the purchase of new racks.

We have a 5 and 1/2 month old new home with all new appliances and this Kenmore microwave oven went out five weeks later. It took five weeks to get them out for repairs. It went out again in five weeks. He put everything new in that he thought would make it work. Now about five weeks later, it quit working again. Almost three weeks later, they will be back. We are using an Emerson oven from Wal-Mart we have had for years. There is only two people living in this house. I am 72 and my wife is 70. We are very careful and use our appliances with care. This is our first new home and have bought from Sears for years. We are very, very disappointed in this handling and oven. Could you please give us the service we have given you over the years? We are Christian people who expects the same service as we have given. It is apparent that this is a lemon oven and we expect your cooperation in this matter. We are very disgusted in the oven. We wait upon you for help. Thank you.

My Kenmore range is only 5 1/2 years old and I am told that the computer board in the front of the range has to be replaced at a cost of $443.00 plus instillation cost $118.00. My burners and oven no longer work. We have bought many appliances from Sears over the years and I will not go back nor will I buy another Kenmore product. Upon moving to a new home 5-6 years ago, we bought a Kenmore fridge, dishwasher, range, washer and dryer. I am very disappointed with the stove and the operation of it.

A Kenmore oven purchased about 7 years ago seems to have a faulty circuit breaker. The broiler turns on by itself. The oven apparently doesn't even need to be turned on. It nearly burnt my home down (several times). The only way to turn the broiler off was to pull the oven out of the wall and unplug the oven. Sears offered $150, which doesn't even cover repairs. And if posts are true, it doesn't even fix the problem. Make right on this. Look it up: "Kenmore oven broiler." Don't risk your families' lives with Kenmore! I just paid $750 for a new oven which you owe us for. I am not taking a chance with my family's lives because of poor manufacturing and negligence of human safety. I will not drop this because I care about innocent people who believe their oven will not erupt in flames on its own. Start living up to human decency and take care of this. I am one of many but I will not let this drop.

I purchased a new Kenmore pro double oven for a new home. It took a year after delivery to get cabinets installed. First use of oven, pie spilled. When put in self clean, it went way over temp and shut off. Sears said, too bad, over a year old. Finally, they tore it apart and found reset behind. It worked a few weeks then it got hot with an f-10 error code. Now, it won't work at all again. Sears says tough and won't even tell me what error code means.

Kenmore Elite Electric range: After running the pyrolytic cleaning cycle, the inner liner of the stove has warped. Except on the lowest level the wire racks will no longer support a load. I place a pan on the middle level (usual for baking) and the rack collapses!

I paid Sears (~$100) to send a technician to diagnose the patently obvious problem. Still, they wouldn't do anything (out of warranty) except perform a $1,000 (my estimate for parts & labor) repair that would simply replace the warped parts with more of the same to repeat the performance after another cleaning cycle. I've sent letters to the president of Sears Canada, no luck. I have plans to fix it myself. I hope Sears keeps bleeding red ink. Sears will never sell me anything else!

I have a 2007 Kenmore stove (model number 790.46729700 NF 74118261) which has had to be repaired three times for the same problem after a power surge. The unit has to be re calibrated. Enclosed are the repair receipts for this work (totaling $299) which occurred on 2/18/10, 1/25/2011 and most recently on 1/26/2012. There is something terribly wrong with the stove and that should be corrected by Electrolux, who I understand is the manufacturer of the unit. I now find out that there is a simple procedure that can be done to correct this problem, but it is not listed in the manual that came with the stove. I am requesting to be reimbursed the $299 that I incurred to repair what is a defective stove.

Last night, we heard a loud noise and went to the kitchen to discover the glass door on the oven had shattered. No one was in the kitchen at the time and the oven had not been used for more than 24 hours. Sears says there is no recall on this. I have seen lots of comments from other people that have the same issue. We did not buy the extended warranty, so our 2 year old oven is now worthless. Sears offered to send a tech at no charge to come to my house but we will need to pay for labor and parts. If this was just a part that stopped working that would be understandable, but exploding glass on an appliance that is not being used seems like a defect to me.

My Kenmore oven smells like burning wires when I use it. I see other consumers have similar complaints against Sears. My local power company has also just installed Smart Meters and the meters are causing some consumer stoves to burn out electrically. Has anyone else had their Sears Kenmore appliances malfunction just when the meters came along?

I bought my Kenmore Elite Slide in then end of March 2010. It was beautiful. I had it about 2 or 3 weeks and made a lasagna. The rack fell down. It made a mess. I wiped it up as best I could and waited a couple of weeks to run the clean cycle. Our oldest was graduating and I wanted to show off my new kitchen with a clean oven. The clean cycle worked fine but afterwards it would not heat. It took the repairman over six weeks to come out and then another three months to put in a new part. This happened two more times since then. The last time I told the repairman I was going to run a clean cycle as soon as he left, I did and afterward it worked.

Yeah! We replaced two of the racks also. My turkey fell out at Thanksgiving, my primerib at Christmas. I cleaned the oven again Dec 27,2011 and the repairman is supposed to come today. I paid over $2300 for this oven. I thought I was purchasing a top of the line product. I feel I should be able to clean it everyday if I want and I shouldn't have to worry about myself or my family being severely burned and maimed making a meal.

My 10 months old barely used not one spill caught on fire cooking Thanksgiving turkey. The fire was huge from turkey dripping a little. I thought it was an isolated incident. Three months later (I cleaned the oven and it was spotless), Paula Dean French toast casserole spilled and caused a huge scary smokey fire during a bridal luncheon. Sears has done nothing except charge me a service call to have 2 technicians come out and look at it. The bottom of the oven is melted. I am furious! Sears told me I should have purchased the extended warranty. (12 months old) My old oven lasted 28 years with 10 times the use! Sears won't do anything. Charged me 140 dollars to have 2 technicians come and stand there and look at it. They didn't remove or check anything

I purchased a Kenmore Elite wall oven with the additional warranty about a month ago. The first time I used the self-cleaning feature it discolored the metal on the bottom of the oven and turned a huge area white. I called to have it looked at and the Kenmore service department sent someone to look at it. After they saw it they said it was "cosmetic" and there was nothing they can do about it and I should be cleaning it myself. So they have a self-cleaning feature in the oven but advise you not to use it. The store I purchased it from said they felt they should replace the bottom. The metal must be defected. I had a second service call with Kenmore and was told the same thing: it was my fault for spilling something in the oven.

This oven is only a month old and I feel this is a manufacturer's defect. The way they refuse to do anything makes me regret buying it and buying the extended warranty. I would like the oven fixed and thoroughly checked out to make sure not only the metal is fixed but that the self-cleaning feature is working correctly. I would like the oven to be replaced or if this is a common complaint with these ovens, I would like to get my money back and buy a different brand. I am disappointed in Kenmore's response to this issue with their oven.

My Kenmore Elite Gas Convection Range is a major disappointment. After only 2 years of light use, both the convection fan motor and the panel display module need to be replaced - for $350. Once this is fixed, I will sell it and both a brand other than Kenmore. When you call Sears for assistance, the first response is "Did you buy the extended service plan?" It's as if the customer service rep already knows your Kenmore appliance was going to fail in the first couple of years.

I am writing for my friend Hunaida ** (phone **). She has just discovered, after several years of repeated calls and visits by the local gas company, about her stove! The stove is/has been listed on a recall. She is frantic with fear. She never received any letters or calls. What if it should explode! What can she do to protect and get a new stove? Sears says, "Sorry, lady, the time has run out! We can't do anything for you." The stove does not work right.

The broiler on my Kenmore smooth-top electric range came on by itself and superheated. Didn't know this happened until house filled with smoke and toxic fumes. Nothing showed on stove display and cancel/off would not work. Had to pull out stove from nook and unplug to make it stop. House smelled like burnt plastic and wiring for days. Stove was only 7 yrs old and not used much by single person. Tried plugging it back in after stove had cooled down and same thing happened. Could have burned house down. Extremely dangerous malfunction!

Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!

I turned my oven on to warm up leftovers. 20 minutes later, after I have taken the food out and turned the oven off, I smelled burning odor. My oven burners were red hot and I could not turn it off. My husband had to cut it off by throwing the breaker. Had I walked out after turning the oven off thinking it was off, my house would have burned down. This has happened so much. After reading all the incidents online, I'm afraid to buy another Kenmore. Several models are being recalled for some reason. Mine is not.

I purchased a Kenmore Elite ceramic counter top stove in 2008, model 970-698432. It has an extended warranty until 2013. When we first received the stove, one of the elements would not turn off. I had to flip the switch on the breaker to turn off the stove. It took 2 weeks to fix because no parts were available. The tech had to remove the necessary parts from the display model in the store. On August 26, my wife placed a pot of water on the stove to boil. A few minutes later, she heard a loud cracking noise. When she went to the stove, she noticed a large crack in the counter top. We called Sears call center and made an appointment for repairs to be made. Without going into great detail, the repair date was set back 5 times. They finally informed us that the part was not due until October 26. The part arrived earlier than expected and the repairs were done on October 18.

When the tech inspected the top, he informed me that the crack was not a thermal break but rather an impact break, meaning something was dropped on the stove. I told him that nothing was ever dropped on it, and that there are no signs of an impact on the top. He showed me some spider lines from the bottom of the top. And he told me that the damage may not have happened when the top cracked, that some time before someone dropped something on the top and weakened it to eventually crack. He gave an example that if he dropped his penlight flashlight on the top in the right way on the right spot, it could weaken the top, and eventually lead to its cracking. If that's the case perhaps the top was defective.

After all, they are supposed to withstand some force. Now, I am not a tech. But my experience has always been that if you drop an item on glass enough to cause damage, it will leave some kind of a mark, whether it's an impact mark, a chip, or crack on the surface, not on the other side. I have called Sears home services and asked to have a senior tech come out and re-evaluate the top. It's no doubt that he will re-affirm the other tech's decision. I don't have my hopes up. The cost of the top was $392.00 which I had to pay. So much for extended warranties.

I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.

I was just reading the last post on this website from David of New Gretna, NJ. The same thing just happened to my husband and required stitches as well. This is shameful! Our range is also a Kenmore stainless steel. It is two years old as well. My husband did call Kenmore regarding his injury, they indicated they are going to send someone to our house to look at the stove. I was very shocked to see the first post of the same injury as my husband's! Awful!

I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).

I installed a new Kenmore smooth top range. The oven racks are not level. I used a two-foot level on the top of the range and had the top tilted almost a quarter inch forward. However, the oven racks still tilt backwards a quarter inch! At the same time, the level on the face of the door says it is plumb and level. What the **? It is also very hard to use the cooktop. It seems that we have to cook everything on low or it is just too hot that it will boil water well.

I built a new home and upgraded all my kitchen appliances to Kenmore Elite. The glass top electric stove has a defective part and Kenmore will not stand behind it. The smallest burner stopped working 13 months after installation. I was told to buy the extended warranty and they replaced the part. Now, three years later, the same part is not working again. I cannot believe that this part is broken twice in five years. There is certainly something wrong with this stove and Kenmore should stand behind their merchandise. As a result, I have half a stove-top and that is it. Sears and Kenmore refused to admit that they are responsible for fixing this.

We bought a Kenmore electric range/oven, model number 790.90152304. We used the oven maybe five times. The sixth time we tried to use it, it essentially got stuck in uncontrolled preheat. When turned on, the oven will go into preheat mode. Once the preheat temperature is reached, the preheat light goes off, but the upper element stays on. The upper element will not go off until the oven controls sense that something is wrong. By that time, the oven is extremely hot, and eventually shuts itself off with an F1 error. If anything is on the upper rack of the oven, it will start on fire due to the intense heat. Since the time of the first incident, the oven has not functioned normally.

The internet is littered with complaints about this same Kenmore model. So, I can see that I am not the first customer to encounter this problem. The point is, there is a design problem with these ovens. Upon calling the Sears service number, I was advised of several plans. They told me I would have to pay a Sears tech to come and fix the oven. Needless to say, I bristled at the thought of paying to have something fixed that has a serious design flaw. This comes very close to saying that Kenmore put the design problem in so that they could fix and make a little extra money. As far as I am concerned, Sears/Kenmore should recall these ovens.

The two-year old Kenmore stainless steel gas range I bought in November of 2010 was in the house. On August 7th 2011, I had opened the oven door and brushed against the corner edge and received a bad cut. It took 20 stitches to close it up. Has this happened to anyone before?

I purchased a Kenmore Range model 790.9445. Today we pressed the bake key set the oven to 350 and the control panel started to sizzle and catch on fire. The off key was press and the oven was unplugged from the wall. I tried contacting the store with no answer then the service department. After trying for 3 hours I got through gave them my information and was place on hold for 45 minutes and was hung up on. So I called back this time I was answered right away and placed on hold after giving them my information, I was hung up on again. I am now sitting on hold for the last hour with a new telephone number for the Sears Customer care network, "they appreciate my patience" which is wearing thin with sears 40 minutes later. I got this number from another customer adviser site which was an email from a SEAR rep. I don't think they want my business. 1800 549-4505 and it is english

I purchased a Kenmore Convection Range model 790.97453801 on 2/7/2009 for $1,000. Today, it takes 45 minutes for it to preheat to 350 degrees. We did not buy the extended warranty. I called Sears to schedule a repair and was told it costs $129 for a service call plus parts or I could purchase a 1-year warranty for $239 which would cover repairs and parts for 1 year and $500 towards a replacement in the case that it can't be repaired. The oven is less than 2 1/2 years old. :( This is the last Sears purchase we will make.

Last year, my husband and I purchased a Kenmore freestanding electric range from Sears, model #79097453804. Two nights ago, as I was preparing dinner for my family, I heard a loud pop. Then, the glass oven door exploded sending shards of glass all over my kitchen floor.

I spent two hours on the phone with Sears and Kenmore yesterday; trying to get someone to take responsibility for the defective product. According to Sears, the warranty is only for 12 months, and I had the stove for 13 months. So, it is not their problem to fix it.

I can pay to have a repair technician come over for $130 to assess the situation. Who knows how long or how much it will cost to replace?

I went online to see if anyone else had similar problems and to get an idea how much a repair might cost. To my surprise, I found several websites with thousands of posts of people describing almost identical "explosions". I called Sears; told them this information, but according to their "recall/rework" department, there have not been any recalls on this product, so they will not cover my defective stove for free.

I find this very difficult to understand. Not only am I without a working oven now and have broken glass still jammed inside parts of the door (which is hazardous to my children and dogs), but I have to pay for a defective product because it is 30 days past the warranty.

Considering so many other people have had a similar and very dangerous experience, I feel like something needs to be done!

In March 2010, I bought a Kenmore Range Model #790.97453804. On 7/16/11, I was baking and when I took the dish out and closed the oven door the outside glass of the door exploded and glass blew onto my feet.

We brought a Kenmore stove from Sears with a conversion to propane, extended warranty installed, etc. The people they sent to install the stove never installed this type of stove or converted it to propane. The stove was installed incorrectly, and used old parts of our existing stove to try to make it work. It has been three weeks and we still do not have a fully functional stove.

I am very not happy with Sears and Kenmore Product and Services. You have successfully soured me from ever even contemplating doing business with your companies again. The products are very poorly made. I purchased a Kenmore kitchen from Sears believing that I was getting the best possible product within my price ranges (Kenmore Elite). In less than 5 years, the only appliance I have left is the stove. Recently, the stove developed an issue where the burner will not shut off. So naturally, I scheduled a service with Sears for repair.

After scheduling the service, I did a little research (on the Kenmore site and found out there was a factory recall because it spontaneously turns on and burns down houses). Do you think that was a bit of information a homeowner would appreciate? Sears would have happily charged me for what is a free repair. Now that we have been without the stove for two weeks, there is not a repair time available for another two weeks. It looks like I'm not the only one with the issues. I do find it interesting that while Sears was under the impression that I was going to have to pay for a service, the attendant was available within two days.

Electric Kenmore stove started burning/smoking behind the control panel. I saw that similar stoves had been recalled. When we spoke to Sears representative, he said our model was not recalled (91193812301). Even similar models had been.

My Kenmore Range Broiler comes on by itself.

I have a Kenmore smooth top Range. From the first week I bought it, if you turn the burner knob to low, the burner would go to high. If you keep switching it off and on, it would eventually go to low. Last night, this happened but would not turn off, it stayed on high even though the knob was off. I thought it was off and walked away and the house was filled with smoke, so I went to the circuit breaker to turn it off.

I am scared to use the range and the house smells of burning.

We have a Kenmore Microwave Hood Combination, Model 721.80599402. It's date of manufacture was Aug. 2005. We purchased it brand new back in 2006. A month ago, the lights on the bottom burn out of it. I tried to find replacement lights but couldn't find them. Tonight, I put something in the microwave, set timer at 4:00 and then touched start. There was a loud explosion that immediately came from the keypad area. The sound was at my face and ear level. I am unsure if anything came out of the microwave at me. It happened so fast. My ears are ringing and my right eye is throbbing along with my head. I seem to not be able to see small print very well. I am unsure what to do? We have unplugged the unit. I don't know if I should be worried about microwaves? Nobody is open on Sunday afternoons.

I bought Kenmore Electric Range Model 790.92403010 at Sears Outlet at AZ Mills Mall in late November 2010. I paid extra to have my old appliance taken away when new one was delivered. That never happened. The men delivering said they don't do that. They should have told me something right when I bought it.

Since having it, my mother sliced open her finger (requiring stitches) with the long razor sharp metal piece in the utility drawer, the panel with the clock fell out when I tried to set the time and when the oven is on at temperatures exceeding 400 degrees, it smells like burning plastic.

We contacted Sears for repairs and the lady was very rude and told us if we weren't happy, we had to bring it back ourselves (not very likely in a sedan). The technician who came out was a complete jerk who told us it wasn't his problem. We were told part would be in and installed in 1 week. Now, a week later, we're being told that it's on back order for an indefinite period of time.

I will never buy another Kenmore product again, nor will I shop at any Sears Outlet. They sell nothing but garbage! I'm very disgruntled and downright angry! I'm now out over $800 (with tax) and without a range! Paid over $800 but no range to cook meals. Plus medical from stitches and tetanus shots ($200) and the grief given by indifference of the Sears Customer Service.

I bought a Kenmore smooth top stove Model 790.95663201. My oven will not turn off and heats up to 550 degrees. It's a huge fire hazard. I was very lucky to have been home!

Two years and 5 months ago, I purchased a Kenmore electric range model 790. When I cleaned my oven, the bottom porcelain crinkled and is rusting. Then on the 9th of December I was cooking supper, I turned the eye of my stove on and my whole ceramic top cracked. I feel that this stove was defective when I bought it from Sears. I called and they offered me 10% off any other stove. This is not satisfactory. As I said, I feel that the stove I bought was defective not lasting more than 2 years and 5 months. I honestly feel that my stove should be replaced by Kenmore.

I own a Kenmore 95002102 model stand alone oven. One day the broiler came on by itself and will not turn off. I called our local Sears and they refuse to contact Kenmore to fix this problem, which must be a manufacturer's fault. I have researched this on the internet and this is problem has been reported numerous times. This is dangerous, as this can occur using the timer function and if unattended lead to a fire!

Fixing this seemingly common problem is a $400 plus proposition, which is almost the price of the oven. There is no safety guard in place to ensure that if this problem does happen the oven will shut itself down. Apparently this can happen at any time and without warning or other signs of its impending malfunction.

I started putting away the dishes when I noticed a lot of heat coming from the oven. The entire oven was extremely hot, including the handle and the knobs on the control panel. I opened up the oven door and all the coils were red. Nothing on the panel indicated that the oven was operating. It read the correct time and no other indicator lights were lit. I pressed "off" but this did nothing to turn the oven off. I had to switch the breaker off.

If I had cooked then left, my house and possibly my children would have been placed in jeopardy. Sears did not seem worried or overly surprised at this issue which made me concerned for the safety of others who might not be aware that this can happen with a Kenmore range. What is to prevent it from turning on itself at other times?

Kenmore oven model number 79061751100 was in use and lower oven element just kept getting hotter and hotter. I shut down the oven and the element stayed on. I could not make it go off no matter what I did. Finally, I was able to pull range out away from wall. It was so hot. I could hardly touch the outside of the unit. I unplugged it to get it to shut off. After several hours, I plugged it back in, thinking possibly it was a fluke. But without even touching the controls, the oven element came back on full force with no indication of it being displayed on the control panel. Once again I unplugged it. This could have burned the house to the ground, as well as killed everyone in the house. I have since found numerous complaints about the same events happening to others on Complaints Board. I have been told that you have also been made aware of the condition and the seriousness of it.

First thing to go bad was my Kenmore stove. I was baking and I opened the oven door to check my cake. When I did a blast of hot air blew out with such force that it burned me on my face, neck and head. I had what the doctor called a chemical burn. I tried to get a new stove from them, but they would not even deal with me. Then my microwave (from Sears) has the light quit working. It has not worked but once in a great while now. Then one morning, I smelled a chemical smell. Couldn't find the cause that morning. Then I went to put something in my freezer the next day and noticed that I had water all over and my groceries were melted. I didn't even bother to call Sears because I have had no luck with that. A repairman that my brother found for me came over the next day. He found that the relay had fried, almost causing my compressor to burn out also. He stated that I was lucky that my house didn't burn down. I have bought my last Sears product.

We have a stove model # 79096009601. I believe it to be a 07 model since the home was newly built when it was installed, the serial # is VF737488757. There has been an ongoing problem with the large left burner turning on by itself and staying on even when the control is in the off position. It has happened more than one time, we never know when it will happen, we are fearful that our home may catch fire or it may cause a fire to start when we are not at home. Could you please do some research to find out if there have been any problems with this particular stove?

On the evening of 7/20/10, I was using the self cleaning mode to clean my oven when I heard a loud noise coming from the oven. Frightened due to the fact that my infant was in the kitchen, I ran to the stove and turned on the inside light to see the glass on the inside had broken! I promptly turned off the oven and left it alone. I got on the internet to see who to contact and could not find a number directly to Kenmore so I called Sears the next day. As I was searching the internet, I saw that this has happened to many many people. This is very hazardous and concerning especially when now days the kitchens are connected to the living areas which in my case is far too close to my infant!

Sears has horrible service. I called many times, was given many different answers, spoke to different people every time, was hung up on, and was told there was no managers that customer care was the top level. Let me tell you there is no care for their customers. I was told by two associates I would receive a call back from the service dept after filing a consumer safety report. Of course no one called. I wrote down names and employee ID #'s and no one knew who the last person I spoke with was!

I called again and was rudely blown off because my product was not under warranty. This type of issue should have nothing to do with warranty! This is a manufacturer issue and safety issue! More people need to be aware of this type of thing happening. As I often have my infant right in the kitchen with me! Sears offered nothing to help me but scheduled a service call to my home without my permission! I called once again and said I did not authorize this especially because there was a charge when I know what is wrong with the oven and did not need a diagnostic just a repair or replacement on Sears!

The phone system there is horrid and the service is even worse. This type of issue probably does not have a recall yet because no one has died/been injured yet! Plus, people do not have time or energy to spend on telephone calls that get them nowhere at all! There needs to be a warning on these ovens! (I have photo documentation). I have wasted so much time and energy on this because I was so upset that my infant could have been injured! Unfortunately, my time cannot be replaced nor a dollar value put on the energy it has taken from me!

I own a Kenmore model 790.9622 glass top range. This thing has been ** from the first month we owned it. The handles would just pull off in your hands. When I contacted Sears about this problem, they wanted to charge me $129 to come out and look at it even though the stove was still under warranty. When I looked on the Sears website to find the part, I found it for $50.00 but saw that Sears had changed the design. They knew they had a problem and this should have been recalled because it could cause a serious burn. Sears and Kenmore are ** and I will never buy another product from them.

I have a Kenmore oven range purchased years ago. I use the self-clean maybe twice a year. Last week I used it and it burnt my cupboard doors and counter on one side. Apparently the door was locked but the bottom was not set in properly. Why would the self-clean cycle still engage at this point and what can you do about this now? It melted the buttons on my oven and the light will no longer turn off and stays warm. The model number is 174038. Kenmore Autonettoyant is what is written on it. I believe this is a manufacture default and almost caused a house fire for me. There are also other things that have occurred, such as the using back elements caused the back panel to warp and melt terribly.

The microwave oven sparks. It seems to relate to the cover plate on the right inside. It's a Kenmore Model 318279502A manufactured 5/2006. There is a minor discoloration on the inside of oven near cover approximately 2 in. in diameter.

My Kenmore range 790.96614401 was purchased new in 01/2005. I went to turn on oven. Upon pressing BAKE, I heard 5 seconds of static, the display flashed radically, and smoke came from behind the oven. The circuit blew, and the circuit will not reset while the oven is plugged in. I took off the back panel, and part #316418702 Clock/Timer electronic ES510/515 has smoke off to the left of it.

I have a Kenmore electric stove that the wiring harness caught on the back of the stove got on fire. I have reached out to Sears Canada with no assistance since we believe this can be a possible recall matter. The unit is no longer usable and a new one had to be purchased. We were fortunate since we happened to be in the kitchen area when the black smoke presented itself. Another family may not be lucky and has the potential of a house fire. Although the unit may be 8 years old, no stove wiring harness should catch on fire. We had to spend $1000.00 in getting a new unit. However, the damage could have been greater if not stopped immediately.

Kenmore stove will not turn off. They have recalls on several models and mine is not included? And it does the same thing. I was told not enough were complained about to include in recall. When I asked about the complaint department and they said they did not have one. (mdl#7909600961 ser#VF73443710)

Broiler element went on when oven was set on bake (350 degrees). Had to shut off at the circuit breaker as it would not go off even with the oven turned off! This model was not on the recall list. Burned food, smokey house. No damage, thank goodness. 86 year old mother in the house at the time but she no longer has a sense of smell. Fortunately, I got home before the kitchen went up in flames.

We bought a Kenmore electric range (790.4658) in 2008. A little more than a year later, the range stopped working. The bottom element would no longer heat. After the same lengthy, inconvenient and expensive repair process described by others, we finally got it fixed, but this seems ridiculous for a stove less than two years old.

Sears/Kenmore oven lower element will not turn off, had to use breaker in fuse box to get to turn it off. Model #790.95660103, fortunately for us, we were home at the time and noticed the smell of the over heating oven. We have noticed a lot of complaints about this oven and wonder why no recall has been made that we are aware of by now.

We purchased a Kenmore electric range on 4/30/2006, Model No. 790.9642 and it has worked well until 12/27/2009. On that day we pre heated the oven to 350 degrees prior to putting the food in the oven, then noticed smoke coming out the vent on the top left side. We turned the oven off because the parchment paper we had on the bottom of the oven was burning. We aired out the kitchen, then I went to the hardware store to purchase a oven thermometer. After the oven had cooled, we put the thermometer in the oven and set the oven temp to 200 degrees.

It didn't take very long and the temp in the oven rose to 400 degrees at which point we shut the oven down and called Sear's to get the problem resolved, I told the Sear's person that the oven over heats and overrides the Thermostat and is a FIRE HAZARD (their service man is due to arrive on Wed. 01/06/2010). I doubt that we are alone with this problem and feel that this could have turned into a fire while we are asleep because my wife often cleans the oven when we go to bed, (something we will never do again).

A burner set on low, suddenly went to high, and then would NOT turn off, despite numerous attempts. The circuit breaker had to be turned off to prevent a fire in our home.

so I called today and was told it was back order to December 30. mean while I had to cook my thankgiving dinner at my neighbors. now I can not cook for 50 people that are coming for Xmas eve. I wanted the stove replaced. I called on the 90th day of purchase. they said no because the call was for repair and not replacement, I was not inform by sear employee at the time that I could replace it.

I purchased a Kenmore Gas Range #71382 for $829.06 on 10/22/07. After approximately 16 months I started experienceing the door automatically locking, the gas unexpectedly turning off by itself, a constant error beeping of the range and the gas temperature is now also running too hot. If the range is set to 350 degrees the manual thermometer that I purchased reads 400 degrees. I asm also experiencing F11 & F90 error messages which according to the manual should be corrected by unplugging the unit, which of course does not work. I visited the store where I purchased the range and of course because it was over a year since I purchased the range they would not even offer any help other than the customer solutions 800 number which was a waste of time.

I am currently retired and cannot afford the $149.00 service charge which does not even include parts which I am sure the appliance will need. I thought Kenmore stood by their products and this was the main reason I bought from Sears. After only two yeas of having an appliance it is truly a shame that I will probably never again purchase from Sears/Kenmore. I am convinced that my only option is to use what I would have to spend on repairs on a less expensive however working alternative product. I as a consumer am very frustrated that I have no options but to shut up and just buy another product.

I bought a $2000 Kenmore Elite range from Sears and within the first year the oven door hinge broke. After taking off work to meet a repairmen (they give you a 4 to 5 hr. range), they tell you they have to order the part and its at least another week before they can get back. Before its over, you've been without your appliance for weeks. I bought another years warranty on my range and low and behold, the hinge spring popped again within 9 months, just opening the range door. It takes another week and a half to get a repairmen out just to have to order the part again. Since Thanksgiving was in two days, he said he had the part overnighted and to call as soon as it came in and lead me to believe someone would be out to repair it before Thanksgiving so that I could cook.

The worst part is he couldn't get the door off and it won't stay up, so its been left handing open the whole time and we've had to cut the power outside to it so the light doesn't stay on constantly. Our laundry room is on the other side of the door, so we have knocked our legs on it continuously trying to get around it. Sears didn't care about this problem either. I told them I needed someone to come out and get the door off if it was going to take as long as they said to get another service scheduled, but that was not possible with Sears.

A part arrived the next day - I called Sears and was told that there was still another part due which was on back order. I can't believe a company as large as Sears doesn't have common parts for major appliances in stock! No one can seem to tell me when the part will be available. They then told me it would be another 2 weeks before they could schedule me (even if the part arrived way before that). That is unacceptable. The worse part is no one seemed to care at all! Everyone I spoke with was very rude - even the number I was given for their blue ribbon customer care department. Their extended warranty is worthless. I had numerous employees lie to me and got a different story every time I called. I could have called a local repairmen and had my oven door fixed in a matter of days and probably for less than the cost of the extended warranty which Sears thinks is a must! I was so upset the day before Thanksgiving while being "put off" by Sears customer service people that I thought I was having a heart attack. I have never owned an appliance other than Kenmore in my 36 years of marriage, but I'm at the end. With this experience - I'm done with Sears.

We purcahsed a Kenmore over-the-range microwave in mid-September and had the electrician install it over the range 2 weeks ago. Well on THanksgiving Day I used the Melt Butter feature and after the cycle ended, the microwave fan would not stop running. The troubleshooting in Kenmore's manual did not help. We had to leave the microwave unplugged.

I feel Sears should replace this microwave or refund our money. I dont like the thought of always calling their Tech to come out and work on this appliance while it is under warranty for the next 3 yrs (got 2 yrs extended). Sears do NOT honor its reputation as it use to to and since finding so many similair defects complaints online about Kenmore microwaves I feel that the product is worthy of recall. But since Sears is more interested in profit than customer satisfaction I am interested in filing a class action complaint against Sears and Kenmore.

Although, my Kenmore microwave has not melt the interior wall or caught fire from malfuntion, I fear it may and I am very uncomfortable with this product. My Thanksgivng Family Dinner was spoiled because guests could not heat up their meals. I regret deeply choosing a Kenmore microwave. But this was my first time and it will be my last!

I purchase Kenmore stove in 2007 we had serveral problem with burners it was replaced 4 times this month the glass from front door fell on my feet and called sears they sent tech out he replaced with wrong glass it is tight on one side and open on other side loose kids in get their fingers in it's safety hazard and tech told me that the screwers were loose so called them agian told my issue they said we cannot replace but sending tech out. Again this is not safe at all.

On November 17 when I called for the time of delivery I was told that the delivery is not sceduled and ai had to make another scedul for November 19.

This is service of third world country not USA. I want to returne the range and not deal with SEARS any more in the future.

The warranty ran out after about a year and this stove has been a nightmare! Next, the smooth top looks terrible!! I clean it will the proper cleaner each use but after a short time the cooktop looks faded and old! It's getting hard to determine where the actual cook top is without the eye turned on. We have been soo disapointed with this product but unfortunately being disabled with small children I cannot afford to buy another stove! please help.

They didn't want to replace the item because it was over a year. I explained that it had not reached two years. What a wasted 1,000 dollars!

Kenmore Electric Range Model 790.92419 Broiler turned itself on high and would not turn off. We had to turn the breaker off. The oven is only 6 years old. I've noticed that there are plenty of complaints on the internet about similar events with Kenmore ovens. we were lucky in one way 30 people were coming over for a birthday party, so we were home. If we weren't home we probably wouldn't still have a home. We had no way to prepare dinner for this large group. except for crock pots.

I bought everything from sears-- expensive oven (about $1900 before discount, Kenmore, Sears's own brand), a refrigerator, dish washer, clothes washer, dryer, water softener, vacuum, even ping pong table, and more. Then nightmare began: The expensive oven broken down in July 2008, about 2 years after original purchase. The stupid computer board burned! It was repaired in Oct. 2008.

In July 2009 ( 3 years within the purchase) the refrigerator stopped working-- called Sears and they rudely declined the repair. I then spent about $150 to have it repaired; In July 2009 ( 3 years within the purchase) the clothes washer broke --called Sears and they told me I have to pay $129 + parts cost. I feel so hurt and paid a local repairman about $100 to have it repaired.

In August 2009, the expensive oven failed again-- the same issue--stupid computer board burned-- it's about 11 MONTH since Sears replaced it! Called Sears customer service and was transferred to different departments. Spent at least 2 hours with Sears and got nothing. I feel I deserved a free repair because it seems Sears repairman put a defective part 10 months ago, considering how expensive this oven is but how easy-to-malfunction it is, considering thousands of dollars I have spent Sears.

Look how I was treated like a monkey -- those trained Sears rep kept you waiting for hours and then read some phony instruction they were given so say No. looks at me and see how Sears treats its loyal customer!

Bought this range 10/05 for $1474. Model #7900.99122407/VF53844173. At 3 months a spill ran through the door vent between the glass windows, they said not covered under warranty.The glass top broke. Continue to get F5-01. Had the oven temp probe replaced then still problem, new elec. board 5/08. Burner failed to turn on 9/09, my tech said need to order new board! I must have paid more than $600 in service calls and repair for this stove. A new board will cost me anther $200, already paid the $65 service call!

I found this website and surveyed all 17 pages of the complaints, and there are 34 separate complaints about this extremely dangerous issue. This is a fire danger! Firemen responding to customer calls of smoke and/or fire have confirmed it! I was horrified to see all the other problems customers are having with their Kenmore refrigerators; water leaks, exploding shelves, fridges breaking down, and I sympathize with their difficulties. This fire danger is a potentially life threatening situation. Sears/Kenmore/LG must be held responsible for fixing this problem and assuring their customers that having their products in our homes is safe! How can we hold these companies accountable?

My Kenmore glasstop stove is almost 2 years old. This week I placed a pot roast into the oven at 350 degrees and took off to pick up someone at the airport. We were back in little more than an hour. Upon opening the door we found that the oven had the top element burning red hot, the top of the stove was extremely hot, and the air was filled with a burning smell of not food but something electrical or metal. The whole kitchen was hot and the top of the oven door, the part that is only visible if you open the door part way, has scorch marks on it.

We are thankful that we did not go out to eat for a couple of extra hours. How long could the oven contain that heat? After checking the next day to be sure that it wasn't a onetime fluke or that the Broil button had not been pushed accidentally, I made an appointment via computer for next week, but I am afraid of this stove. Reading the comments on this website do not aleve my mistrust either. It might force me to go out a buy another stove, but NOT a Kenmore.

Range model number 665-92024101 -- Serial #RL4610567, purchased: 5-1-03. I set my oven to 400 degrees and after 20 minutes I heard some kind of beeping noise comming from the oven. I went into the kitchen and on the display there was an F2 or F3 code. I opened the oven door and smoke came pouring out. When I attempted to shut off the oven nothing happened, I tried several different buttons, nothing would respond. I then unplugged the unit and eventually it cooled itself off.

We have contacted both Sears and Kenmore with no result. They say they have no other reports of this incident on file.

Fire.Sears Kenmore Elite Oven. Model# 790.99123405. Serial # VF52054728. Clock/Timer made by Spitfire Controls, Inc. SF5521-S8750-AA Model # 316418750. Made in Mexico. Turned on oven, for 5 minutes,back-side of control panel started on fire. Could not shut off oven. Flames bounced off granite-composite backsplash, instead of igniting our kitchen wall if it had been drywall only.Just went on-line, consumers are also having same issue with "Spitfire" controls in their dishwasher. Sears has been no help to me for the past 6 weeks and 3 appointments later. This is a fire hazard. They supposedly can not locate any more parts. Fixing my oven is not the main issue,my family's safety is the main priority. This is a faulty product that will result in someone being injured or dying. Please help.

This happened several times Sears says I should have bought a warranty on the range. But after doing a lot of research this seems to be a big problem with ranges made by Frigidaire. To have the range fixed would cost over $300. There seems to be a problem with the computer/clock on these ovens.

Sears Kenmore Elite 30" electric stove model 790.96612406 Serial VF52528253 Part number: 316418702. This very expensive stove made by Frigidaire/Electrolux has Chinese and Indonesian electrical components. The time/Clock caught itself on fire and torched the back of the stove and our wall. We we lucky to have caught it. Frigidaire will not discuss and Sears only wants another $300 for this part. This should be recalled as there are several on the internet that have had same problem. Thanks

This concerns the Kenmore self-cleaning electric range (model 665.95776, serial number RJ4910037), which is 10 years old. My wife put French fries in the oven to bake. After 5 minutes, "F3" error showed up on the stove, then "clean cool." We could not turn the stove off, and the kitchen was about 125 degrees. And inside the oven, it was so hot that the racks inside were bending. I had to shut the circuit breaker off. If we were in an apartment, we would have no access to the circuit breaker and would have to call the fire department. The oven door did not lock.

I just bought a new house, and the oven racks and bake element cover were in a dangerous condition. The oven is a Kenmore Elite with a 6-06 date on the panel. The model number is 790.49073402, and the serial number is NF62427531. Thinking that the racks that were in the oven when we bought the house were wrong, we ordered a new rack and it didn't fit either. Many people have told us that this is a dangerous condition; especially the bake element cover and that we should have it fixed. When a service technician visited, they said there was nothing they could do and we needed a new oven. I don't care about a new oven, but I would like to have a workable oven that is safe to use.

I purchased a Kenmore range and had it delivered. On delivery, we noticed the oven door was sprung so badly that it was open nearly an inch on one side and the oven would not maintain temperature. The switch panel on top of the stove looked as if it had been bent back during moving. We contacted Sears, which is a very difficult process, through their phone tree and finally got to the correct human. They offered to replace the stove, but honestly, by that time I just wanted my money back. The delivery people came the next day and picked it up along with the cord and all books and material that were delivered. A week later, I received a check from Sears in the amount of $648.00, $130.00 less than I had paid for it. I made two trips to the store, spoke with a manager, called three different people and was finally told that there was a 15% restocking fee and the "free" delivery actually costs $75.00 and was non-refundable. I don't think I will ever buy another thing from Sears. Sad because they used to be so good.

On April 22, 2009 I purchased a Kenmore stove from the Deptford, NJ store. The total price was $694.40 for stove, tax, delivery & 3-year warranty. When I baked cookies or pie in this oven, all went well. When I baked my "many years old recipe" for pound cake in the new oven, it flopped. I made it a couple of times more and it flopped. All fresh ingredients, always the same pan.

On Saturday June 6, I decided I was going to make this work, no matter what it took. The book says to bake cakes on rack #4 or #5. I made one on rack #4 and later, one on rack #5. Both flopped. The next day, I made another, using rack #6 - flopped. I made another but lowered the temperature a little - flopped. I made a total of 6 cakes that weekend - all of them flopped. The above gives you an idea of how much money I spent on ingredients, on electric, not to mention my time and work. I won't even discuss the stress.

I had a Sears serviceman come out to the house on June 4 (or June 5). He said the temperature in the oven was good. I knew it was, because I checked it myself. He made a small adjustment in the back so there was not as much variance in the temperature. I baked another cake and it, too, flopped. I went right to the Sears store and told them that I wanted to return the stove and get a different one. I was told I had to do this on the phone, which I did. I was afraid to order the same kind so I ordered a similar one but it was a GE. The contact on the phone said they must have my Visa card because the new stove was $48+ more.

Why must I pay more for this stove? What about all the butter, eggs, cream and other ingredients that I used for at least 10 cakes, not to mention my time and work - all this because Sears sold me a defective oven? Isn't Sears' logo something like, "Customer Satisfaction Guaranteed"? Was the $115.99 for a 3-year warranty for the first stove switched over to the new stove? Nothing was said on the phone about that. Sears was quick to charge my Visa the $48+ for the new stove; however, I have not yet seen a bill or anything showing what this $48+ was for. In fact, I have not even seen a bill or receipt at all. I don't even know what I paid for.

My new stove was delivered yesterday (June 13), around 5:00 PM. The delivery men plugged it in and were ready to leave. I asked them if they were going to level it. One guy went out to the truck and brought in a leveler. It was not level; it took a while but they finally got it leveled. They put on all the burners to make sure they worked. They put the oven on and said to leave it on for 20 minutes to burn out all the fumes. As they were ready to leave, we asked, "Where is the book that comes with the oven?".

Well, they opened the oven door and not only was the book in there but also all the racks were wrapped in plastic. Thick smoke was pouring out of the oven. I told him to grab a potholder from my cabinet (which was brand new and burned terribly) but I didn't want him to get burned. Fortunately, this didn't happen 30 seconds later or this would have been much worse. The plastic was just starting to melt and he was able to get all of it off the racks. What a fiasco! Anyway, they left and I made another pound cake. And, of course, it came out perfectly. So it was not me, or my ingredients that made the others fail, it was a defective stove/oven from Sears.

I was cooking on my 4 year old Kenmore stove when some grease got underneath the burners and started the insulation to catch on fire. The only way to get to the fire was to call the fire department and have them completely rip apart the entire stove. It is now a total loss.

since it shattered into thousands of shared glass fragments.

I have a new kenmore gas range from sears an whin i try to cook with the oven the out side of the range get so hot you cant stay in the room an thay will not do anything about it

We bought a kenmore stove some years ago and we had the same problem that many others have had with the oven overheating and not turning off. We also share the problem of chipping paint. Thank God we were aware of this overheating when it happened for I fear that we would have lost our home due to fire (not to mention our lives). I wonder how many others may have lost their home due to this very same thing. Kenmore will never see the inside of my house again. It costs $330 to get this fixed. I can't afford these ridiculously avoidable costs with 5 children and a limited income.

overheating oven that would not turn off had to unplug; chipping paint near oven vents; non-compassionate, irresponsible, and negligible company in Kenmore

bought sears kenmore microwave at kmart and thinking that I bought a good microwave. I did not save receipt or box or waranty card. This is not the first sears product that I have had difficulty with. Since it was my first new one always got used ones and was very happy within six weeks. with very little use except the night before I made bake potatoes and the next day it would not work.

I can not go out and buy another one at this time and with a baby in the house you do not realize how much you use it

Electronic control panel gets overheated and starts flashing and beeping. Purchased in 2004, replaced in 2007 and has broke once again. Cables are wrapped in plastic and start to melt when using oven every day.

Replacement of control board and labor has cost over $310.00. This is not including getting it fixed a second time. Trying to find out if oven has been recalled. Kenmore gas wall oven #79030172400

i purchased a kenmore stove about 6 years ago, last week i put my pizza in to cook sapose to take 20 minutes, after 4 minutes it was about burned up, opened door and smoke alarm went off, i shut off stove and it showed it was off, good thing i looked at stove a few minutes later, the broiler coil was on and just kept heating up, had to get someone to pull out stove to unplug it.

I want to warn people and have been making lots of calls, am out of a stove now and worried about this problem happening to others, i have called sears, and told them someone should take this and look at it, this could be a fire hazzard, and happening to others. not much help there, so have reported it to the product safety commission, have not heard anything back.

I had this Kenmore Range going on 4 years. Sears repaired it 12 times for the same thing. The burners would come on with out the range being turn on. It is a big fire haszord. We leave the house we have to turn the main breaker off so it does not come on. The first year we had it Sears work on it 4 times. When we bought it they told us that if it needed repaired 3 time the first year they would replace it. That was a big lie.

Last time they work on it the part lasted 94 days and they would not cover it because it was over 90 days.The parts they put on it was rebuilt parts not new. The range modle number is. 790 99012102 If they are using rebuilt parts for this model that tell me that there is a big problem with these ranges.

i purchased a kenmore electric range with the black glass top,self cleaning oven(also with the black glass door).my stove blew up and caused a devastating fire to my home.

I am a widow and have raised 8 children. It is very hard to start over at my age and the contents of my home were a total loss.I was most lucky to not have been home at the time of the fire.My stove was about 4 years or so,to the best I can recall.The fire took a lot of things that could never be replaced and I have always been a buyer of sears. I am disabled and soon to be 62.You can't believe the feeling one has when all they have collected is suddenly gone.You are given your life so you know that God was there for you.

I am waiting on Sears to contact me. When I called for a repair person to be sent out and explained what had occured, I was transfered to their product safety unit. I am now waiting for a return call to set up a service call.

Singed my hair. Minor burns around lips and above one eye. Thank goodness I wear glasses. I believe that is what protected my eyes. No damage to kitchen, since stove is not to close to cabinets on opposite side of room.

KENMORE RANGE MODEL 790-49069407. The relay board shorted out and started on fire when I turned on the oven. I did some research and found this is oven is made by Frigidaire. I got the offer from Sears One Source to pay $100 for parts and $150 for labor, but my wife is afraid to use the oven anymore. I also sent an email to Electrolux (owner of Frigidaire) about the safety hazard. This needs to be a recall!

Smoke damage on my cabinets, but I was able to clean it off. $1000 estimate to fix the oven - wire harnesses burnt up, and replace with another (fire hazard) circuit board from Sears repair person. I have pics of the fire damage in the oven.

The stove front enamel has been chipping and bubbling ever since I bought it about five years ago. As well, the oven top element has been dropping down, even though we have refastened it each time.Complaints to Sears has never had any affect The stove is quite unsightly now. I think the stove should be replaced.

I will never bey a Kenmore product again unless this situation is remedied.

We have a 4year old Kenmore stove. We had problems with a gas leak from day one. Sears repairman fixed it but 4yrs. later the gas smell is back but only when the stove is on. We had a local repairman check it & he said it was not fixed properly the first time. When the stove is on the gas smell is terrible. It makes a poof noise and that's when the gas smell gets worse.

My other complaint is the front of the stove by the knobs has yellowed. I had a Kenmore stove that was about 35 years old & it never yellowed. We bought all Kenmore appliances when we got married. Every time we replaced an appliance with another brand name we had bad luck, so we went back to Kenmore. This stove is the first time we are not happy with Kenmore. We now are considering trying another brand of stove.

I can't use my stove because of the strong gas smell. We could get it fixed for $300plus.For $400 we can get a new stove without the front being yellow. It just doesn't seem right that a stove only lasts 4 years.

I purchased a Kenmore Elite convection oven, refrigerator, stovetop, microwave from Sears in Aug 2007, warranty expired in Aug 2008. I called Sears 1800 and requested a tech to come out to repair my oven. I called another oven repair person and he stated that it should be under warranty that I purchased a lemon product that the main board and sensor probe were bad. They mentioned that it was not something we did, that it was probably a defective unit and to call Sears.

I was connected to the manager and the manager stated that there was nothing that can be done, but I said it was defective. They stated they could send a tech out to repair and that I could purchase extended warranty. This did not solve the situation.

At just under one year old, the handle of my Kenmore oven (model no. 790.78573406) came apart as I was opening the oven causing the entire oven door to fall apart. I was able to reassemble the door and screw the handle back on. A few months later, it fell apart again. I called Sears regarding the issue and was told that the oven was out of warranty. Sears charges a $75 fee just to see what the problem is. There is no way to replace the oven door in its entirety. Each part must be separately purchased and then assembled. Parts alone cost $481, the cost of a new oven. We opted to purchase a new set of screws and washers.

It has taken months for each screw and each washer to be shipped to our house and were shipped indepentent of each other. Replacing the screws has not solved the issue. The door has fallen apart a total of five times prior to the most recent incident. Today at 2:15 p.m., half way through the self-clean cycle, the oven door fell apart again without it having been touched. The exterior of the oven was extremely hot to the touch, and I almost burned myself trying to turn the self-clean cycle off. Fortunately no one was in the kitchen at the time the door fell apart. Fortunately, also the glass insert did not fall on the floor and shatter.

The oven is 3 years and 1 month old. It has not been subject to anything other than normal use. The oven handle is plastic and held on by two screws. The screws are not secured with a bolt but rather are threaded straight into the plastic handle. It appears that the heat of the oven is softening the handle causing it to fall apart and the entire door to come apart. The exterior of the oven is hot to the touch when in use which causes concern that a heat schield has been broken as a result of this faulty design and frequently falling apart.

We will be replacing an oven that is only three years old. I do not purchase appliances with the expectation of replacing them due to safety concerns within that short a period of time. A new oven will cost us approximately the same amount as replacing all of the door components.

I turned my kenmore stove on to bake and about one minute latter it blew up. I called sears to see if there was a recall on my stove. the person that I talked in the recall dept. said that my stove was a fire safty hazard. the repair man came to see the problem an said the control panel shorted out. I then called sears one source and thay offered to pay $100.00 towards parts and $150.00 for labor but would not say the stove was a safty hazard.

even if the stove is fixed who is to say this will not happen again causing a fire or loss of life. on stead of sears offering to help put a new control panel on thay should have replaced the stove that is a safty hazard.

kenmore range blew up made loud noise and blue an white sparks came out of the oven vent . KENMORE RANGE MODEL709-95322301.

We turned on the oven of my Kenmore range, model #665.92022 which we purchased in November 2004, yesterday and the broiler came on (without being told to). The oven got so hot that our meal was burned. There was no way to turn off the broiler... it even came back on after unplugging the range and plugging it back in.

So far, there has been no damage... but we obviously can't use the range right now.

We purchased a Kenmore electric range a few years ago. It is no longer under warranty, but certainly not old. I was cooking dinner and it started to beep. There was on error message on the display and the oven unit was way hotter then the setting. I tried to turn it off and it would not go off. My husband had to flip the circuit breaker off downstairs to get it off. We called sears repair and were told their best suggestion was to call the fire department.

This is mostly an aggravation, however, for anyone who sets a timer to start cooking while they aren't home, it could be a catastrophe. It could well have started a fire.

The outer layer of glass on our Kenmore Elite Gas oven exploded. The model number is 790-79363406. The glass covered the kitchen floor. The oven was purchsed in June of 2006.

I purchased a Kenmore Electric range back in 2005 and the other day my wife went to heat the oven and sparks came from the oven and she saw a small flame and smoke. After turning the oven off and waiting an hour we opened the door and noticed the lower heating element had melted on one side. We don't use the oven that much and being almost 3 years old we thought this was ridiculous. A Sears repair man is scheduled to come and who knows what they will charge.

We are still waiting on the cost of the repair.

We bought a Kenmore smooth top electric range in March of 2002. About a month later, I notice that there was a tiny bit of paint chipping off of the control panel right above the vent that released steam from the oven..it was literaly steaming the paint off of the control panel. I called Sears who told me that there was nothing that they could do about it..they suggested that I go to a hardware store or something and get some appliance paint and re-paint it.

Then I called the Kenmore and was told again that there was nothing that they could (would !) do about it. I just wanted them to either repaint the control panel, or replace it. It's was not our fault that the paint was peeling. The paint that has steamed off is now a 2 1/2 x 1/4 strip and the total area affected so far is 2 1/2 by 1 3/4. I have no idea if we are ingesting this paint and if so, what the health effects are going to be, therefore, I do not use the back left burner unless I absolutely have to. I have a stove now that I can not use to its full potential. The appearance of the stove is also ruined as you can see the paint peeling from a distance. I feel that Kenmore should have corrected this product. I do not even know if this paint contains lead !!! I will never buy a Kenmore stove again.

We purchased a Kenmore Microwave (model #665.60654) on 11/19/2002 from Sears. It catches on fire at the hook site that holds up the metal rack. It has happened twice. Once shortly after we purchased it and Sears replaced the parts(since it was under warranty) and then again on November18th. Sears said they cannot help because it is no longer under warranty and there is no recall. I feel that this is a manufacturers defect. It is a danger to have a microwave that catches fire from nothing that the consumer has done. I have filed a complaint with the Consumer Product Safety Division.

The microwave is damaged and unusable. We will need to purchase a new one at a time that we cannot afford to do so. It is also Thanksgiving and I do not have a microwave! Please help.

Tonight, 11-25--08, we almost had a house fire. I was using the cooktop of my Kenmore electric range, model # 92002102 and had turned the broiler on. As I stood talking with my husband in the kitchen we heard a loud sound of what sounded like a live electrical current and then a loud pop as a bright light shot from inside our oven. It began to flame so I threw baking soda on the flame. It seemed to momentarily retard before flaming up even higher. I hollered for my husband to cut the breaker as my kids ran out the door scared.

The flame only died after the electric was cut. It looks as though the heating element has a melted hole in it. We have no oven or not stove for that matter as I don't dare plug it back in and cause an electrical fire. Sears, I had faith in you until I read this forum. Now I'm scared to even own a Kenmore.

No stove or oven 3 days before Thanksgiving. It looks like Christmas will be nothing more than a new stove, any brand but Kenmore. As far as the expense it will result it, I've yet to determine as this only happened hours ago. I have no idea how long I'll have to feed the four of us without a stove.

I had purchased an Elite stainless convection oven 2006. I have only used the self clean once which was 2007 past the warranty. The heat that escaped through the side vents melted my drawer paint on my Merilat drawer fronts. I went in to the Great Indoors where I had purchased the oven and spoke with them about it and they were helpful and told me to call the insurance people. The insurance investigator talked to me as if I was trying to scam them.

I told them that I was most concerned as this could cause a house fire if left unattended. They maintained that I need to pay for a service call for this to be authenticated and since it is past warranty there is nothing they can do. My feeling is why should I pay for a service call when an appliance that I had purchased from their company is potentially a fire hazard. I can't believe that something so dangerous is treated so lightly. I emailed a similar complaint to managemyhome but they just dropped the ball. I am afraid to use the selfclean.

I bought a top of the line appliance only to have it as a fire hazard. Cost to replace drawer fronts should not be much but I have not use the self clean since.

I purchased a kenmore range 2006 and when cleaning my oven it gets so hot it has scoched the back panel that had to be replaced twice. No one is fixing the problem the only thing the tech are doing is replacing the panel, That is not fixing the problem.

a link to a picture that shows the ordinary wear and tear on a Kenmore microwave after less than 4yrs of use. This kind of corrosion is a health hazard and should not happen in that space of time. The machine was routinely cleaned as per instruction manual.

Had to replace appliance.

Bought this Kenmore range model 790.9912340A range in June of 2006. About 9 months later had to have sears out to work on the stove. After the cleaning cycle had ran, the clock reset itself (blinking, showing 12:00) and the burners all showed PF. I was able to reset the clock and burners. They replaced the main control board under warranty.

In May of 2008 again after running the cleaning cycle the clock reset itself the the display showed the PF on all burners and in addition to that stove door was in the locked position. Unfortunately, this time I was unable to reset the clock and burners. Again it was determined main control board was defective. Had to wait (with no working stove) for a month because the part was back ordered. The second control board was not replaced under warranty, I had to pay $260 out of my pocket. I did NOT have sears replace it. WHY you ask. Because I felt that sears should have replaced it again under warranty.

After calling them like fifteen (yes I said fifteen) times, I thought there was no way I was having them come out to do the work. I called the repair center ( of course it is not in the US, rather India or pakistan ) and every person I spoke to ( of course after having to explain in detail what the problem was ) I asked to speak to a supervisor, they said yes hold on. I got shuffled to co-workers, not supervisors, who asked all the same questions again, or phones where someone would pick up and then just hang up, or company mailbox system, or extensions that just rang and rang (30+ rings) and on and on. The bad thing is if you call your local sears, they just route you to the same place.

After the tech was out the second time, we determined that in both cases of the control board failing I had ran the self cleaning cycle. Can you guess how many times I have ran the cleaning cycle on this oven? If you guessed 2 you were pretty close, it has been 3. ( The very first time I had ran it it also PF on the burners and clock, It wasn't until after the second time that I called sears initially for warranty service). Each time I ran the self clean it was set on the default setting (3 hrs). The second tech said I should try only running it for 2hrs, but quite frankly I am afraid to even run it again.

Over the years, I have bought a lot of kenmore appliances, but no more. Just so people know, I believe this is manufactured for Kenmore by Frigidaire. Bottom line is stoves should last for more than two years. and if your expecting Sears to stand behind their appliances, they don't.

We purchased an Kenmore Elite Ultrawave technolgy Over the Range Microwave that was manufactured Sept. 2005. I believe we purchased it in 2006. This microwave has cooking sensor for popcorn, potatoes, etc. we were making popcorn and the sensor didn't set the microwave off, so the popcorn continued to burn. I realized that the popcorn had not turned off yet so my husband opened the smoke filled microwave.

After cleanup, I noticed the enamel on the inside left a burn stain on the side wall and was extremely hot. I looked around online for any type of recalls, couldn't find anything about this model. We have popped popcorn many times before and it automatically turns off, I feel so frustrated thinking about what could have happened if no one realized it was still going until it got worse.

I haven't yet contacted sears, and I will asap, on a Sunday by going to the store or something until somebody can help me. I will not pay for somebody to fix it, they will provide me with something comparable and more reliable!

I have a kenmore electric ceramic top range, that is about 3 years old. I noticed today that the ceramic top is cracked from top to bottom. These ranges are made to get hot...they should NEVER crack from heat. I called Kenmore and they want ME to pay for a tech to come out and pay for parts. I feel that this is a safety issue and I shouldn't have to pay for something that should NEVER EVER happen.

Our Kenmore bottom oven element cought fire and melted to bottom of our 2 yr old oven. We found on line that several other people had the same problem. Not only did sears not stand behind this, but also we were unable to determine if Sears had a solution to keep it from happening again.

We have digital pictures of the damage to the oven floor. I would never, never leave the house with this oven on.

I recently purchased a Kenmore Elite SS gas range from Sears Appliance Store. I was not told that the top of the stove (part that goes over the burners, rolling about 2 on the front as well) gets EXTREMELY HOT. Had I been told this I would never have purchased the range due to the burn hazard! I have 5 grandchildren that can easily be burned by this, not to mention anyone that uses this range. Have there been other complaints such as this one?/Outcome? Any recalls that I'm unaware of?

I actually burned my side on it last evening. I fear for my grandchildren, as I know one of them will forget about how hot it gets, as I did, resulting in a bad burn.

I bought a Kenmore Range and Dishwasher within the last 2 yrs. The front burner did not seem like it was heating right. I had them come out while under warranty, and they replaced it . They also told me that because it is a dual burner it is not made by the same manufacturer as the rest of the burners. That burner still does not heat as quickly as the others and the oven does not hold a constant temperature. The dishwasher was the quietest dishwasher and we were so happy with it. Now it makes more noise than the 20+yr one we replaced. I will never buy another Kenmore product even though I know it is built by one of the name brand companies. I think Sears and Wal-Mart only carry the seconds of the name brand manufacturers.

I purchased a Kenmore electric range model #790.96112408 in December 2006. We were baking wings in the oven and the oven got extremely hot and flashed a F10 code. We contacted the Sears Home Repair and was informed we were out of warranty and there was nothing they could do for us and they hung the phone up.

We tried unplugging the range and resetting it like it said to in the owners manual. The 2nd time we turned the oven on, we could not even touch the oven, it had got so hot. It tokk the oven a good 2 to 3 hours to actually cool down enough to be able to touch it and unplug. If I had known this excellent range,as my salesman had called,was going to go out within 2 years I would have never purchased it in the first place. I, like others did not buy the extended warranty because I assumed the stove would last longer than 2 years.The first stove I had was a GE and it lasted 9 years, with no-repairs.Now I have to purchase another range, because I am scared to have this one repaired, and it cost me almost as much as the range originally cost, and might possibly cause a fire. Can anyone tell me if there was a recall on this great oven?

I returned from my 3 day business trip and my microwave oven was on and heating, the light was on, and exhause fan was on. No one had been to my home while I was out that could have turned it on. When I pushed the off button, it would not shut off. When I opened the microwave door it would not shut off. I unplugged the microwave and it finally did stop.

I was very fortunate that my house did not burn down while I was on my busines trip.

Kenmore model #66595802. I am also fortunate that I was home - the control board went out and the oven began to produce extreme heat within minutes. I immediately turn off the oven by the circuit breaker. The control panel if I pressed to hard would emit sparks and smoke on three different ocassions. I think that Sears should alert its customers to this danger. Especially now that they have an oven that turns itself on when programmed to do so. When I think of the heat that was emitted, it is a great concern.

I did contact Sears at one time and asked if there was a recall and they said no. I thought my oven was at just a problem, not anymore.

I caught the problem fairly quickly because I had been checking on the food in the oven. I knew that I only needed it to brown a little on the top. By the time I rechecked my food the food was literally black and burnt/with an intense - intense heat.

I bought Kenmoredouble Ovens in May 2001. I actually bought all my appliances thru Sears in 2001. I spent over 5000.00. Recently my double oven caught on fire. i just replaced the panel in June 2008 for 500.00. The fire dept had to come and put it out. I have very small children ,I was terrfied.

When I contacted Sears repair the just keep giving you to other persons.They do not let you speak to a manager. I was told they email me. ITs a joke.I made an appiontment with the recovery unit, to find out rhat its just another name for repair man. This repair man never came in my house .He told me he was confused why he was coming. I told him what had hapened. He told me it can be repaired has long as the spray the fireman sprayed was foam not powder because itis toxic. He said it sounds like it was a grease fire it will cost me 85.00 plus 300.00 to fix. He said since i just paid 500.00 in June I was better to buy a new oven. So now I must go thru my homeownwers insurance. I am so angry because thay do not mind you spending your money, but they just do not care.

The damage was self contained in the oven. I need a new oven because the spray the fire dept. was toxic. I am afraid to put this oven on. its a fire hazard.

The range has a schott coran cooktop. The top is black with small white spots. On one burner, the spots completely disappeared and left a large black mark. The area was cleaned as per directions and no other external pressure was applied.

The top has a large black spot and the top looks unclean and doesn't have the proper appearance.

On August 20, 2008, I was baking an apple pie in my oven. It is a Kenmore Model number# 66595802000 purchased new in December 2000. The temperature was set to 375 degrees. I baked it for 25 minutes then checked to see it was ok and removed some foil around the edge of the pie. I reset the timer for another 30 minutes to bake. I rechecked the timer and saw that there was 5 more minutes left and started to walk away and heard several beeps I came back to the kitchen and the timer was off and a code of F3 was on the screen.

I touched the off button and opened the oven door to check on the pie and black smoke came out and the pie puffed up in flames. I immediately closed the door and then cut off the power from the circuit breaker. The smoke would not die down and my smoke alarms were all going off as my home was now filled with smoke. I called the fire department because I was not sure how extensive the damage was, not knowing if it could be in the wiring behind the stove. Fortunately the damage was confined to the oven itself.

The stove was removed to our garage. A Sears technician came on August 22nd and told me that the oven had malfunctioned and that the broiler had kicked on. He stated with the doors closed it most likely had reached as hot as 1,000 degrees.

I have reported this problem to both the U S Product Safety Dept. and also contacted Sears Corporate Offices. As of this morning Sears has refused to make good on anything and I am not paying for a repair that was quoted to me of $1,202.79. On this website, I have seen several reports of the same thing happening. There appears to be a very serious problem with Kenmore stoves malfunctioning in this way. We were one of the fortunate ones in that I was home when the problem occured. We could have lost our home not to mention our beloved pets.

Purchased a Sears Kenmore Stove and it caught fire within a month of delivery. Went back to Sears and offered to pay a little for a better model and they refused. After about a month they finally sent someone out to replace the unit, but when the vendor called me he told me he was going to replace the wiring harness! It told him NO, you are suppose to replace the entire stove. Then after another three weeks of no stove to cook on they finally replace the unit.

The economic damage is we had to either buy prepared food or have it cooked at someone else house for about a month and a half. Physical damage is a burnt counter top. After months of fighting with the claims and insurance for Sears I still have not received compensation for the damaged counter top. I was asked to take pictures and have them sent off to Chris of Crawford who has been blaming Sedgewick/Sears and when I called SedgeWick/Sears and Spoke to a Carman she blamed Chris sighting she sent him the paperwork. And Chris keeps saying they sent multiple requests to them asking for the paperwork.

As a matter of fact I just called Customer Service and when I told them about this problem the Customer Service told me she was going to transfer me to someone that can help me and guest what? Thats right the person mumbled something that was inaudible and the line went dead That is what I call Customer Service at its best, passing the buck.

On June 10, 2007, we purchased a Kenmore Model #790-8558 gas range, installed by a Sears technician. Just over a year later on July 17, 2008, we used the broiler for the first time and after about 20 min, the control panel proceeded to melt due to the oven overheating. While trying to turn the unit off, a guests' acrylic fingernail was melted due to the the extreme heat coming from the control panel. Eventually we needed to use welding gloves in order to unplug the oven.

On July 18, 2008, I contacted Sears to set an appointment for a service technician to assess the damage. His observation, from an external view only, came to the conclusion that the excessive heat came from the vent located just below the control panel causing the panel to melt. He assessed the repair costs at $412. My concern about this range is it could have caused damage to my home or worse, bodily injury or death. There would be no purpose for me to replace the control panel when I don't have the correct diagnosis of why it malfunctioned. If in fact the position of the vent was the problem, then how did this product pass any safety inspections?

Furthermore, this range should be equipped with an auto heat shut off to prevent this from happening. How by replacing the control panel does it rectify the situation at hand? What is to prevent the oven from overheating again and melting the control panel or combustion? I have contacted Sears many times and talked to several customer service reps as well as emailed the CEO, Bruce Johnson. To my surprise, I have not yet received a response from the CEO nor did any rep want to resolve the problem because the range was out of warranty.

I will continue to pursue the answers I'm looking for and will continue to contact Sears via email, regular mail, etc until the range is repaired, replaced or removed from the market. Any contact names is appreciated. Thanks!

The oven no longer works and the control panel remains melted.

This prong went into the quick of my fingernail....I did some calling to Sears and Kenmore and a Service Rep came and took a picture of the prong and did a report, presumably for the record. I checked other models of Wall Ovens in Sears, and sure enough they have this prong. APPARENTLY IT IS THERE BECAUSE THE OVENS ARE NOW DIGITAL. THERE USE TO BE A PIPE RUNNING ALONG THE BACK OF THE OVEN BEFORE. SURELY NOW THAT WE ARE IN THE SPACE AGE, WE CAN COME UP WITH A LESS HAZARDOUS WAY OF GAUGING THE TEMPERATURE IN THE OVEN THAN A 3" PRONG.

We came very close to having our house burn to the ground on the evening of August 10, 2008. I had purchased a Sears Roebuck Kenmore electric range (model 95002102)in 2003 and we had been using the broiler very briefly before I turned it to off. Less than a half hour later, we noticed heat coming from the kitchen, the stove was too hot to touch (it registered a blazing 500 degrees), and would not go off until we finally turned off the breaker.

I got on the phone with Sears and spent over an hour talking to four different Sears reps until I finally got a technician scheduled to come out and inspect the stove. He charged us $90 to tell us we had a control board problem. Had we decided to go out that evening after I turned the broiler to off, our house might very well have burned to the ground. Sears maintains that the appliance was out of warranty and therefore they have no obligation to ensure its safety. Why, I wonder, does our government not care more about its citizens by providing better consumer protection? I am enraged.

Regarding Kenmore stove Model 79091074600. Range has a dual pane window in the oven door. During normal use, any liquid (food juices) spilled on the open door will leak in between the glass panes. According to the service technician this is normal and expected for this model.

Besides the obvious pain of not being able to clean the stove. My concern based on profession experience with glass and high temperatures, is that liquid between the glass panes will cause uneven heating of the glass (especially with the high heat when self cleaning) and cause the glass to shatter unexpectedly and in an explosive manner.

The Kenmore microwave/range combination in our home stopped working completely in June 2008. We paid the $65 deductible to have it serviced under our home warranty contract. Initially, the technician diagnosed the magnetron as being bad and the source of the problem. After disassembling the product to replace the magnetron, the technician discovered a hole in the microwave lining. He explained that this hole made the microwave inserviceable because it prevented the microwave from effectively containing the microwaves produced thereby resulting in a health hazard to anyone using it. He went on to say that it was a manufacturing defect and not something that could be repaired.

Because it was a manufacturing defect, the home warranty contract no longer covered replacement due to non-repairability. We had been in this home for less than two years. The defect in the microwave was not something that I could have ever known about as a consumer. My attempt to be responsibile in protecting my investments failed due to a defect straight from the manufacturer. This appliance was brand new and included in the appliance packgae rolled into the cost of the home. The home was purchased at the end of July in 2006. The microwave occassionally made noise from the very beginning but we did not think very much of it and were not concerned since we had coverage under the home warranty we purchased.

In my attemtps to find out what the company was willing to do about the situation I was given the run around. I callled Sears and was told to call Kenmore. I called Kenmore and was told that Sears was the responsible party. I ended up sending a certified letter to Sears National Customer Relations and I am waiting on written response. I feel that Sears has a responsibility not only in replacing this item at the current cost of $520 since it was defective from the manufacturer but also in confirming that our use of the defective appliance for the previous 23 months has not negatively impacted our health.

Known economic consequence $520 for cost of replacement appliance.

Our Kenmore Elite Electric Range purchased approximately 9/19/2003, continually flashes error codes. Sometimes one burner is on, sometimes nothing is on and the stove top is cold. Tonight we used the front right burner using the large area. I had turned the burner off but noticed it was still burning on high but it was the small area of the burner not the larger. We attempted to turn it off with the knob, but finally had to use the breaker. We let it set for 30 minutes and turned breaker back on, the burner heated up to high again. Apparently we are not going to be able to cook unless we run out to the garage and turn the breaker off and on.

We had also purchased a Kenmore Dishwasher, refridgerator, and microwave and upright freezer all at the same time. The freezer has a battery back up, we have had it go out 3 times now. Each time we have attempted to revive it. Months later we will turn it on and it magically works again. We have already replaced the dishwasher, the seal to the motor went out after 4 years use. The refridgerator has constant issues with the icemaker in the door. I was told that for $1200 I could buy extended warrantees for all of my new appliances, IF they were in good working condition and less than 10 years old.

We have used Sears Kenmore appliances for 40 years and have never had some much trouble until we purchased all new appliances when we remodeled a little less than 5 years ago. We did replace the dishwasher with another Kenmore but bought the extended warranty. It was more expensive and a cheaper version of the first one.

Economic consequences are spending about $999+ for a stove that will probably have to be replaced before we have used it 5 years. As well as over $1200 for 2 dishwashers in the same period of time. Physical damage, I feel lucky we were in the kitchen at the time the burner refused to turn off. The pan of food could have been left on (since we thought it was shut off), who knows what could have happened.

I have a Kenmore electric range model number 790. Purchased in Oct 06, the elements are sticking on high. This happened a few times after I first bought the stove. Now its beginning to happen more often. Today my son was cooking and I smelled the grease was extremely hot and I went into the kitchen to check and even tho he had the stove on 5 the burner was extremely hot. He had it on high when getting the grease hot enough to cook chicken wings , then turned it back to med but the element was stuck on high.

I turned the burner off several times but the element stayed red hot. then when I finally got it to turn off (so I thought) and went back into the living room to sit down my son called me back to the kitchen to show me the burner had come back on even tho the control setting for it was on off. It took me about 10 minutes to get the burner to go off. this seems to be happening more often. Im wondering if any one else is having problems with this range?

We purchased a 30inch slide in Gas range- Kenmore Brand 4 years ago. and now are expericing unsafe oven problems. WE are experiencing SMOKE coming from the left upper side from inside the oven chamber. The smoke starts a few minutes after the oven is turned on and continues after turned off. I have had 2 repairs service out and BOth are unable to diagnosis the problem- except they think, but insure Major problem within the Chamber. I wish this problem could be determined. I have a feeling I will be looking for a new range soon.

I moved into my brand new home in 2006. I was upset when my bottom element went out in my KENMORE Range and I had to replace it a year after it was purchased w/o warranty. Soon after having the element replaced, I turned on the cleaning part and shortly after it heated it was beeping and the oven was very, very hot and started to smoke, I turned it off and let it cool down.

I attempted to use the oven the next day. I was making cakes for friends of mine for birthdays! They all burned up! Needless to say they were not in for the full time that the recipe called for. I can use the oven if I use it in 10 minute intervals. After that F10 reads and the oven overheats.

I had a sears repair man come out and check the F10 problem at the tune of $75.00. In less than 2 minutes he was able to tell me it was the Board and he could replace it now for $305.78. Hmmmmmmmmmm sounds like a real deal to me. Did I mention that it would only be under warranty for 90 days????? So..... Should I buy a new stove or new board... let me think. Definately a new stove and not one of the KENMORE make!

Frustration because the stove is less than 2 years of age! The damage could have been serious had I not been at home when the element caught fire and when the stove decided to go crazy when it was supposed to be cleaning.

When I told him that the office said he was supposed to do it, he said that is was installed incorrectly the first time and that he would not touch it, and that I had to call a plumber. i again called the recall office back and they again said it was not correct and that Sears would do the work. I got from them the phone number of the local service center (the one the tech refused to give me) and called them to talk to a supervisor. I was told that there was not one on the premises. i waited 15 minutes and called back and was told that the supervisor ( Joe R.) had been in the building but just left for the weekend without returning my call because "he was tired". The person that told me this said it was not Sears policy to reinstall something that they had installed incorrectly in the first place( all of this conversation is on tape at sears)and that I had to remove it.

I have an oven that I purchased new and installed by Sears, I am told that if I use it it will explode and they refuse to do the repair!

I am a single homeowner. I purchased a house 3 years ago and didn't even turn on the oven until about 2 years ago. I had the kitchen floor re-surfaced and cabinets torn out. I took out the Kenmore range brochure and connected the plug in to the electrical 2 years ago.

After about 4 uses the door handle fell off and the oven door split and the glass was exposed. The door handle continues to fall off and it appears that the two screws that screw into the plastic handle heat up and the screws will not adher to the threads. This is a major problem because your oven falls apart and your must allow it to cool down before re-inserting the screws. It is a major deal for a single person to try to hold the door intact with pressure and re-screw the handle. This has happened so many times that I can stand using the oven for fear that it will fall apart as it typically does. The range is nice looking; yet it is rendered basically useless due to the amount of time required to put it back together.

called Sears and they said they have no recalls. I can't believe this. This oven # 790.96ll is a stainless steel and black unit with ceramic top. The model # is 316402710. I can honestly say that I probably have used it less than 30 times and the handles falls off on a regular basis.

I bought a Kenmore Elite Oasis model 2704 and the two year warranty just ran out days before it started a continous beeping noise when turned on.

I have ran into several complaints all over the internet on the same type issues with this brand and model. Why it has not been recalled is beyond me?

I scheduled a service call for my range 3-4-08,I was replacing the oven light every couple of days and the oven was not heating proper, the service tech said he could find nothing wrong, replace the bulb and would you know it the bulb lasted a told of 2 days, tried baking in the oven and my cakes took twice as long to bake, so here I go again 6-12-08 with another service call for the oven.

My dryer was service 6-12-08 (not heating) the tech stated that there is nothing wrong it's heating fine, well, one hour later I put in a load of towels to dry and three hours later they are still wet, where are Sears finding finding there repair personnel these days I have been a loyal Sears customer for over 40 years as of this dated they have lot a costumer, there product are not what it use to be, the service you get today from Sears is lousy.

I bought a Sears Kenmore Elite ceramic top range in July 2006. I have only cleaned it a couple of times in that period since I don't use it in the Winter when we are away for 6 months. I noticed the other day, that in the area where the racks slide into, the baked enamel has started coming off in about 6 places down to the bare metal. I phoned customer service and they told me, since I was out of warranty, I would have to pay for a service call.

I was not very happy with the attitude of the service rep, and she said she would get a repairman to call to come and see it. I am still waiting for the call. Are there any recalls on this type of problem? My husband and I think it is poor qualitiy workmanship, and should be replaced.I had my old stove for 18 years before we bought a new one, and this didn't happen to it!

My parents bought the kenmore 47763 double oven. Upon installation there was a short in one of the circuit borads. The wrong replacement part was mailed to there house and when the technician arrived for repair he found out there part number was incorrectly entered in the sears inventory. Another technician came to install a brand new oven with the same result within a few minutes after installation.

The tech said there was either an overall design flaw in the oven or a bad batch of this particular part came off the assembly line.

I purchased a counter microwave (Model # 721.66312500) on 12/04/06 from Sears department store. Shortly after I purchased the microwave, I noticed that sometimes I will get a smell, which is similar to burnt wire when I am using the unit. At other times, I will hear a popping noise about 10 seconds after I put food in the microwave. At this point, I know that the food isn't hot because generally food doesn't get hot that fast. Also, I check the temperature of my food, and it is the same way it was when I placed the food in the microwave. I have had a concern about this matter every since I noticed the smell and experienced the popping noise. I know that there have been some recalls, and I would not want to wait until a disaster occurs. Has there been a recall on this item? If not, then this particular microwave may need some attention.

As of yet, there has not been any physical damage. However, the economic damage would arise if something was to happen with this microwave whereas it causes serious damage. And, that is not something that I want to wait to see if it happens.

I'm on disability and can't afford all this mess! When I hurt myself moving the microwave to the repairshop the first time - I told them on the phone to fix it here when the man came to work on my stove. The at-home repairman rescheduled the repairs for a month - twice. So it was 8 weeks after I called that the items were seen. Then when he got here he touched something on the back of the stove that sparked and fried some wires. They called the electrician that had worked on rewiring some of my house, and told me not to run anything till the wire was fixed. What we found was the main wire from the electric meter got welded into a glob. Sears denied they had anything to do with that and disscussed it with my electrician. The agreement bewteen them was that the bad wire from the meter was probably there all along and I NEEDED to pay for the repair of the wire myself.

In the meantime the Sears repairman came back out - replaced the electronic controllers in both appliances and declared them both FIXED! even though I couldn't hook the stove up to the electric to see if it worked yet. The thing that amazed me was his testing of the microwave - he takes one of my cups, fills it with water and runs the cup in the micro for a few seconds. If the water's warming up - it's working - and he leaves! It bleep done, and the number screen's showing 1 after I take my cup out and close the door. No, I didn't hit the 1-second button! Then 12 days later it decides it's going to keep running after the tea's been heated - like there's no shut-off. After trying to shut off the machine several times - I just pull the plug. When I plug it in the next day - it runs for 2 days. Then it does the same run forever routine - but without heating the tea.

The stove's had blinking electronics and a non-working oven within a month after purchase, but cause I was trying to get the rewiring done - I didn't call Sears to work on it till this January. I just didn't use the oven - and just fixed food on the cooktop. I would LOVE to roast some meat one day - or bake a pizza... but I suppose Sears won't allow me to. So the Kenmore microwave's been repaired 3 times, and AGAIN it's not working! The Kenmore stove was repaired a few months ago, and now it's showing the same signs of problems it had before the repair.

I bought these NEW from Sears when I was approved for Social Security cause I wanted something brand new to avoid hassels, and the warrenty to help me with any repairs I might need down the road. What happened is the appliances haven't worked right for more than a few weeks and needed repeated attention to HOPE to get a working appliance. That hasn't happened. Talking with Sears about how I REALLY NEED to be able to cook my own food at home, even though I can't stand on my feet for long - cause there's no one here to do it for me - doesn't affect their ticked-off and inadequate handling of this mess. If I starve - they just don't care! If I have to pay them repeatedly for the same repair over and over - they don't care. If I can't afford to pay them - well I can just live with an ill- or non- functioning cooking appliance. I really don't see what difference it makes cause after they fix it - it doesn't work more than a week or two anyway!

They treated me like it was a serious inconvenience for them to come out here to fix these items when they were still under warrenty. Now the warrentys have expired cause while the nasty repairs were going on - they sent me letters to pay hundreds to renew my coverage. If I could move the appliances myself - I'd just dump them at the repairshop door and drive away - I'm so fed up! I wish they'd just give me all my money back so I could go someplace else and get a WORKING stove and microwave!

purchased kenmore appliances from sears in n fort myers florida on 8/29/06..did not buy extended warranty. 16 months later oven vent was so hot burned a big hole in top of stainless stove.called sears. sent repair man out. After looking at model number found that stove was not a kenmore as stove name said and manual said,, it was a fridgidare.. purchased 4 stainless steel KENMORE appliances that really arent. I worked for general motors for 30 years,,when I purchase a ford..I do not want a Chevy.

I purchased Kenmore because my grandparents did and loved them,, now my fridge is broke... sears has passed the buck over several times.. i have spoken to so many different people EVEN out of the country.. I even sent correspondence to Citi Bank,,which handles paper work for Sears. Under their billing rightsIf you have a problem with the quality of the product you purchased, .you may have theright NOT to pay for.Received letter today..SORRY.No one will take responsibility. Checking with this website..

I live in a manufactured home...repair man wants to replace the top of the stove...this WILL NOT FIX the problem...Only cosmetic..very very afraidof a fire in home if I use the oven..,repair man said on report....oven burns too hot..

my new kenmore elit microwave combination oven broke after exactley 1 year and 8 days after purchase. The glass on the inside of the door shattered for no reason what so ever. It completely shattered. The 1 year warrenty was up and they made me pay close to $100 dollars for the part and I have to replace it myself.

I purchased 3 appliances from Sears (Kenmore Brand) at the same time. A glass top electric stove, a dishwasher, and a refrigerator--all stainless steel, and not cheap. The stove has by far been the worst. Less than a year after I bought it, the door stopped closing correctly. Basically, the door doesn't close tightly. Because of the problems with the door, the self cleaner doesn't work. I've been afraid to use regular oven cleaner because I didn't want to ruin the self cleaner, but I finally did. Dirt and debris do get in between the glass door, which is supposed to be sealed. The temperature settings have never worked correctly; in my case the oven doesn't get hot enough, which I guess I should be happy about considering the other comments I've read on here.

Just the other day I turned on a burner and saw flames shoot out from the connection UNDER THE GLASS STOVE TOP. That burner is fried, and I never turn on the other ones without staying in the room in case of fire. Why isn't someone doing something about the poor quality of these stoves and the fire hazard? Someday there will be a fire where someone will get hurt. This stove is a piece of junk,and a risk to use.

The dishwasher hasn't caught fire, but it doesn't work well, has had problems, and is definitely not worth the almost $1,000 I paid for it. The refrigerator has rust on the door. On stainless? Already? I am very unhappy with everything I purchased at Sears,and will never shop there again, but by far the worst has been the fire hazard stove.

My Kenmore oven stopped working in October of 2007. After numerous service calls and almost $2,000 in parts, my oven is working, but the burners on top of my gas stove have to be lit with a match. There are still parts on order, since they never send all the parts. I'm still waiting for more parts which are supposed to arrive on Feb 28, which means it won't be fixed until March of 2008 (maybe). They refuse to give me a new oven. I've been on the phone more times than I can count, and I've even been disconnected 3 times. They said they would extend my contract by 3 months, but didn't. They won't replace it until there are 4 repairs, so they have added all the repairs onto one service call (from Oct 2007-March 2008). I will never buy another Kenmore appliance, which is built by Whirlpool and Maytag.

Lots of aggravation and very frustrating. Waste of my time!

I unplugged my glass top Kenmore stove (2 years old), plugged it back in, and the electronic control went out. We paid over $400 for the stove, and now I need to pay another $137 to get a new electronics control board. I am not happy with Kenmore appliances and will not buy or recommend Kenmore to anyone. We really thought we were buying a quality product, but that is not the case. I will warn others of the quality of Kenmore stoves.

Advice to others, don't unplug your stove and move it, or it will cause you $137. The standard manufacture warranty is for one year, and you can buy an extended warranty for another year. Problem is, we had the stove for a little over 2 years. I guess if I planned to buy a new stove every 2-3 years Kenmore would be okay. I kinda thought stoves were supposed to last longer than that.

On October 2, 2007 at 3am in the morning, i was woken up by a loud exploding glass sound, when i went downstairs to investigate the noise I found the front of my 3 year old Kenmore range had exploded. The oven had not been used since 7pm the previous night and only for a short period of time. The glass was all over my kitchen floor extending about 6 ft or more from the front of the oven.

I contacted Sears regarding the oven and they informed me that they know about this happening in the past and that it could be fixed, but they cant get a repair person out until October 11th and I would have to pay for the repairs. Due to the fact that this is a known hazardous issue i feel that Kenmore/Sears should be paying for the repairs to the oven on their dime. If this would have happened during the day one of my family members could have been in the kitchen and there is no area in the kitchen where you are not standing in front of the oven door. We could have been badly injuried if it happened earlier in the day.

I will not be able to use my oven until the 11th at the earliest since they are not able to send a person out to see the damage and I have to pay for the repairs even though this is a defective item and should not be in anyone home, due to the dangerous nature of the explosion.

I was baking, things started burning. I turned the oven off. it stayed on. the only way to get it off was at the breaker.

Control panel stopped working, there for my oven no longer worked. The stove is 6yr's old. Today {08/06/06} the oven front or glass face fell off as I opend it. The top of the stove is very hard to clean or I must say impossible to entirely clean. The consequence is that I have to purchase a new stove sooner than normal. Thank GOD I had my bare feet far back from underneath the oven!

I paid $1200.00 for an oven range (Kenmore) that had a large oven and a second smaller oven on the bottom. Less than a year after it was delivered, I turned the small oven on to bake something and it never heated up. I called the service number for Sears and they sent out a repairman. He said it was a blown fuse. He then proceeded to tell me that the second oven feature was really bogus. He said that the 2nd oven, even though it had a temperature selection of up to 450 degrees, was not designed any differently than a warming drawer was and that it would continue to blow the fuse if I tried to use it for anything requiring a high temperature. I couldn't believe he was telling me this. I feel like I was sold some really pricey snake oil. Sears should be ashamed of themselves for this blatant and purposeful deception.

Purchased a Kenmore electric range, made by Whirlpool Model 665.95014102 in July of 2003.In August of 2005 I put a roast in the oven and went out for a walk while my husband was sleeping. When I returned less than an hour later, the house was full of smoke and the oven and broiler were on full blast. It wouldn't turn off. When I opened the door, the heat was so hot that it burned the inside of my nose. I had to turn off the circuit braker. The pan and roast were burnt to a crisp. If the circuit braker was turned back on, the stove immediately turned itself on to the burning mode. Sears would offer nothing.

I paid for a Sears service man to come out and he said the control panel needed to be replaced and it was our problem, we must not have good electric service. I purchased the part myself to save $ and complained and wrote letters and spoke on the phone to Sears but there was just nothing they could do. I did get one gentleman to compensate us with Sears gift cards = to the amount of the service call. Now 6 months later in March of 2006 the new control panel needs replaced again. Just woke up one morning and the error codes were there and the oven would not work.

I just ordered the part again, but feel that this product should be recalled and we should be compensated in some way. I believe that had I not returned home at the time I did the first time that I could have lost my home and my husband.

I bought a Kenmore electric range a few years back. Christmas Eve, our dog woke us up - thank god - the house was full of smoke.

The oven had came on by itself at full bore. The controls were off so, the only way to shut it down was to pull the plug. If we didn't have our dog or wouldn't been home we could have lost everything.

Kenmore double oven purchased in Spring 2002.

Electronic keypad went out in 2004. We replaced at a cost of approximately $225.

It has now gone out again in October 2005.

We have contacted Sears about this problem and they saw that the part only has a 90 day warranty and that we will have to replace it again. Apparently, Sears will not stand behind the Kenmore appliances that they sell. We were told that getting 4 years out of an oven is good.

We also have a Kenmore microwave that we have had to replace the door handle on which is already broken again. The door on this microwave also has a crack in it at the hinge area. We have not abused these appliances, but Kenmore has used a lot of plastic that just doesn't hold up.

We also have a Kenmore dryer and the lint trap handle is plastic and we have replaced it 2 times before I finally just made a wire handle and screwed it to the screen. Again, more plastic that just doesn't hold up.