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Jan of Chattanooga TN (06/25/08)
I am a single homeowner. I purchased a house 3 years ago and didn't even turn on the oven until about 2 years ago. I had the kitchen floor re-surfaced and cabinets torn out. I took out the Kenmore range brochure and connected the plug in to the electrical 2 years ago.
After about 4 uses the door handle fell off and the oven door split and the glass was exposed. The door handle continues to fall off and it appears that the two screws that screw into the plastic handle heat up and the screws will not adher to the threads. This is a major problem because your oven falls apart and your must allow it to cool down before re-inserting the screws. It is a major deal for a single person to try to hold the door intact with pressure and re-screw the handle. This has happened so many times that I can stand using the oven for fear that it will fall apart as it typically does. The range is nice looking; yet it is rendered basically useless due to the amount of time required to put it back together.
called Sears and they said they have no recalls. I can't believe this. This oven # 790.96ll is a stainless steel and black unit with ceramic top. The model # is 316402710. I can honestly say that I probably have used it less than 30 times and the handles falls off on a regular basis.
Elder of Alvin, TX (06/25/08)
I bought a Kenmore Elite Oasis model 2704 and the two year warranty just ran out days before it started a continous beeping noise when turned on.
I have ran into several complaints all over the internet on the same type issues with this brand and model. Why it has not been recalled is beyond me?
L.b.harris of Newport News VA (06/12/08)
I scheduled a service call for my range 3-4-08,I was replacing the oven light every couple of days and the oven was not heating proper, the service tech said he could find nothing wrong, replace the bulb and would you know it the bulb lasted a told of 2 days, tried baking in the oven and my cakes took twice as long to bake, so here I go again 6-12-08 with another service call for the oven.
My dryer was service 6-12-08 (not heating) the tech stated that there is nothing wrong it's heating fine, well, one hour later I put in a load of towels to dry and three hours later they are still wet, where are Sears finding finding there repair personnel these days I have been a loyal Sears customer for over 40 years as of this dated they have lot a costumer, there product are not what it use to be, the service you get today from Sears is lousy.
Pat of Merritt OTHER (06/08/08)
I bought a Sears Kenmore Elite ceramic top range in July 2006. I have only cleaned it a couple of times in that period since I don't use it in the Winter when we are away for 6 months. I noticed the other day, that in the area where the racks slide into, the baked enamel has started coming off in about 6 places down to the bare metal. I phoned customer service and they told me, since I was out of warranty, I would have to pay for a service call.
I was not very happy with the attitude of the service rep, and she said she would get a repairman to call to come and see it. I am still waiting for the call. Are there any recalls on this type of problem? My husband and I think it is poor qualitiy workmanship, and should be replaced.I had my old stove for 18 years before we bought a new one, and this didn't happen to it!
Dustin of Napa, CA (05/20/08)
My parents bought the kenmore 47763 double oven. Upon installation there was a short in one of the circuit borads. The wrong replacement part was mailed to there house and when the technician arrived for repair he found out there part number was incorrectly entered in the sears inventory. Another technician came to install a brand new oven with the same result within a few minutes after installation.
The tech said there was either an overall design flaw in the oven or a bad batch of this particular part came off the assembly line.
Denita of Sacramento CA (05/08/08)
I purchased a counter microwave (Model # 721.66312500) on 12/04/06 from Sears department store. Shortly after I purchased the microwave, I noticed that sometimes I will get a smell, which is similar to burnt wire when I am using the unit. At other times, I will hear a popping noise about 10 seconds after I put food in the microwave. At this point, I know that the food isn't hot because generally food doesn't get hot that fast. Also, I check the temperature of my food, and it is the same way it was when I placed the food in the microwave. I have had a concern about this matter every since I noticed the smell and experienced the popping noise. I know that there have been some recalls, and I would not want to wait until a disaster occurs. Has there been a recall on this item? If not, then this particular microwave may need some attention.
As of yet, there has not been any physical damage. However, the economic damage would arise if something was to happen with this microwave whereas it causes serious damage. And, that is not something that I want to wait to see if it happens.
Judith of Scottsville VA (04/30/08)
I'm on disability and can't afford all this mess! When I hurt myself moving the microwave to the repairshop the first time - I told them on the phone to fix it here when the man came to work on my stove. The at-home repairman rescheduled the repairs for a month - twice. So it was 8 weeks after I called that the items were seen. Then when he got here he touched something on the back of the stove that sparked and fried some wires. They called the electrician that had worked on rewiring some of my house, and told me not to run anything till the wire was fixed. What we found was the main wire from the electric meter got welded into a glob. Sears denied they had anything to do with that and disscussed it with my electrician. The agreement bewteen them was that the bad wire from the meter was probably there all along and I NEEDED to pay for the repair of the wire myself.
In the meantime the Sears repairman came back out - replaced the electronic controllers in both appliances and declared them both FIXED! even though I couldn't hook the stove up to the electric to see if it worked yet. The thing that amazed me was his testing of the microwave - he takes one of my cups, fills it with water and runs the cup in the micro for a few seconds. If the water's warming up - it's working - and he leaves! It bleep done, and the number screen's showing 1 after I take my cup out and close the door. No, I didn't hit the 1-second button! Then 12 days later it decides it's going to keep running after the tea's been heated - like there's no shut-off. After trying to shut off the machine several times - I just pull the plug. When I plug it in the next day - it runs for 2 days. Then it does the same run forever routine - but without heating the tea.
The stove's had blinking electronics and a non-working oven within a month after purchase, but cause I was trying to get the rewiring done - I didn't call Sears to work on it till this January. I just didn't use the oven - and just fixed food on the cooktop. I would LOVE to roast some meat one day - or bake a pizza... but I suppose Sears won't allow me to. So the Kenmore microwave's been repaired 3 times, and AGAIN it's not working! The Kenmore stove was repaired a few months ago, and now it's showing the same signs of problems it had before the repair.
I bought these NEW from Sears when I was approved for Social Security cause I wanted something brand new to avoid hassels, and the warrenty to help me with any repairs I might need down the road. What happened is the appliances haven't worked right for more than a few weeks and needed repeated attention to HOPE to get a working appliance. That hasn't happened. Talking with Sears about how I REALLY NEED to be able to cook my own food at home, even though I can't stand on my feet for long - cause there's no one here to do it for me - doesn't affect their ticked-off and inadequate handling of this mess. If I starve - they just don't care! If I have to pay them repeatedly for the same repair over and over - they don't care. If I can't afford to pay them - well I can just live with an ill- or non- functioning cooking appliance. I really don't see what difference it makes cause after they fix it - it doesn't work more than a week or two anyway!
They treated me like it was a serious inconvenience for them to come out here to fix these items when they were still under warrenty. Now the warrentys have expired cause while the nasty repairs were going on - they sent me letters to pay hundreds to renew my coverage. If I could move the appliances myself - I'd just dump them at the repairshop door and drive away - I'm so fed up! I wish they'd just give me all my money back so I could go someplace else and get a WORKING stove and microwave!
Maryann of N Fort Myers FL (04/29/08)
purchased kenmore appliances from sears in n fort myers florida on 8/29/06..did not buy extended warranty. 16 months later oven vent was so hot burned a big hole in top of stainless stove.called sears. sent repair man out. After looking at model number found that stove was not a kenmore as stove name said and manual said,, it was a fridgidare.. purchased 4 stainless steel KENMORE appliances that really arent. I worked for general motors for 30 years,,when I purchase a ford..I do not want a Chevy.
I purchased Kenmore because my grandparents did and loved them,, now my fridge is broke... sears has passed the buck over several times.. i have spoken to so many different people EVEN out of the country.. I even sent correspondence to Citi Bank,,which handles paper work for Sears. Under their billing rightsIf you have a problem with the quality of the product you purchased, .you may have theright NOT to pay for.Received letter today..SORRY.No one will take responsibility. Checking with this website..
I live in a manufactured home...repair man wants to replace the top of the stove...this WILL NOT FIX the problem...Only cosmetic..very very afraidof a fire in home if I use the oven..,repair man said on report....oven burns too hot..
Todd of Saint Augustine FL (04/22/08)
my new kenmore elit microwave combination oven broke after exactley 1 year and 8 days after purchase. The glass on the inside of the door shattered for no reason what so ever. It completely shattered. The 1 year warrenty was up and they made me pay close to $100 dollars for the part and I have to replace it myself.
Valorie of Granby MA (02/22/08)
I purchased 3 appliances from Sears (Kenmore Brand) at the same time. A glass top electric stove, a dishwasher, and a refrigerator--all stainless steel, and not cheap. The stove has by far been the worst. Less than a year after I bought it, the door stopped closing correctly. Basically, the door doesn't close tightly. Because of the problems with the door, the self cleaner doesn't work. I've been afraid to use regular oven cleaner because I didn't want to ruin the self cleaner, but I finally did. Dirt and debris do get in between the glass door, which is supposed to be sealed. The temperature settings have never worked correctly; in my case the oven doesn't get hot enough, which I guess I should be happy about considering the other comments I've read on here.
Just the other day I turned on a burner and saw flames shoot out from the connection UNDER THE GLASS STOVE TOP. That burner is fried, and I never turn on the other ones without staying in the room in case of fire. Why isn't someone doing something about the poor quality of these stoves and the fire hazard? Someday there will be a fire where someone will get hurt. This stove is a piece of junk,and a risk to use.
The dishwasher hasn't caught fire, but it doesn't work well, has had problems, and is definitely not worth the almost $1,000 I paid for it. The refrigerator has rust on the door. On stainless? Already? I am very unhappy with everything I purchased at Sears,and will never shop there again, but by far the worst has been the fire hazard stove.
Veronica of Mineola NY (02/21/08)
My Kenmore oven stopped working in October of 2007. After numerous service calls and almost $2,000 in parts, my oven is working, but the burners on top of my gas stove have to be lit with a match. There are still parts on order, since they never send all the parts. I'm still waiting for more parts which are supposed to arrive on Feb 28, which means it won't be fixed until March of 2008 (maybe). They refuse to give me a new oven. I've been on the phone more times than I can count, and I've even been disconnected 3 times. They said they would extend my contract by 3 months, but didn't. They won't replace it until there are 4 repairs, so they have added all the repairs onto one service call (from Oct 2007-March 2008). I will never buy another Kenmore appliance, which is built by Whirlpool and Maytag.
Lots of aggravation and very frustrating. Waste of my time!
Damon of Sterling OK (12/26/07)
I unplugged my glass top Kenmore stove (2 years old), plugged it back in, and the electronic control went out. We paid over $400 for the stove, and now I need to pay another $137 to get a new electronics control board. I am not happy with Kenmore appliances and will not buy or recommend Kenmore to anyone. We really thought we were buying a quality product, but that is not the case. I will warn others of the quality of Kenmore stoves.
Advice to others, don't unplug your stove and move it, or it will cause you $137. The standard manufacture warranty is for one year, and you can buy an extended warranty for another year. Problem is, we had the stove for a little over 2 years. I guess if I planned to buy a new stove every 2-3 years Kenmore would be okay. I kinda thought stoves were supposed to last longer than that.
Sheri of Austin TX (10/04/07)
On October 2, 2007 at 3am in the morning, i was woken up by a loud exploding glass sound, when i went downstairs to investigate the noise I found the front of my 3 year old Kenmore range had exploded. The oven had not been used since 7pm the previous night and only for a short period of time. The glass was all over my kitchen floor extending about 6 ft or more from the front of the oven. I contacted Sears regarding the oven and they informed me that they know about this happening in the past and that it could be fixed, but they cant get a repair person out until October 11th and I would have to pay for the repairs. Due to the fact that this is a known hazardous issue i feel that Kenmore/Sears should be paying for the repairs to the oven on their dime. If this would have happened during the day one of my family members could have been in the kitchen and there is no area in the kitchen where you are not standing in front of the oven door. We could have been badly injuried if it happened earlier in the day.
I will not be able to use my oven until the 11th at the earliest since they are not able to send a person out to see the damage and I have to pay for the repairs even though this is a defective item and should not be in anyone home, due to the dangerous nature of the explosion.
Tina of Mount Laurel NJ (08/24/06)
I was baking, things started burning. I turned the oven off. it stayed on. the only way to get it off was at the breaker.
Barbara of Varico FL (08/06/06)
Control panel stopped working, there for my oven no longer worked. The stove is 6yr's old. Today {08/06/06} the oven front or glass face fell off as I opend it. The top of the stove is very hard to clean or I must say impossible to entirely clean. The consequence is that I have to purchase a new stove sooner than normal. Thank GOD I had my bare feet far back from underneath the oven!
Karin of Tucson AZ (08/06/06)
I paid $1200.00 for an oven range (Kenmore) that had a large oven and a second smaller oven on the bottom. Less than a year after it was delivered, I turned the small oven on to bake something and it never heated up. I called the service number for Sears and they sent out a repairman. He said it was a blown fuse. He then proceeded to tell me that the second oven feature was really bogus. He said that the 2nd oven, even though it had a temperature selection of up to 450 degrees, was not designed any differently than a warming drawer was and that it would continue to blow the fuse if I tried to use it for anything requiring a high temperature. I couldn't believe he was telling me this. I feel like I was sold some really pricey snake oil. Sears should be ashamed of themselves for this blatant and purposeful deception.
Kathy of Churchville NY (03/18/06)
Purchased a Kenmore electric range, made by Whirlpool Model 665.95014102 in July of 2003.In August of 2005 I put a roast in the oven and went out for a walk while my husband was sleeping. When I returned less than an hour later, the house was full of smoke and the oven and broiler were on full blast. It wouldn't turn off. When I opened the door, the heat was so hot that it burned the inside of my nose. I had to turn off the circuit braker. The pan and roast were burnt to a crisp. If the circuit braker was turned back on, the stove immediately turned itself on to the burning mode. Sears would offer nothing.
I paid for a Sears service man to come out and he said the control panel needed to be replaced and it was our problem, we must not have good electric service. I purchased the part myself to save $ and complained and wrote letters and spoke on the phone to Sears but there was just nothing they could do. I did get one gentleman to compensate us with Sears gift cards = to the amount of the service call. Now 6 months later in March of 2006 the new control panel needs replaced again. Just woke up one morning and the error codes were there and the oven would not work.
I just ordered the part again, but feel that this product should be recalled and we should be compensated in some way. I believe that had I not returned home at the time I did the first time that I could have lost my home and my husband.
William of Stoneboro PA (12/25/05)
I bought a Kenmore electric range a few years back. Christmas Eve, our dog woke us up - thank god - the house was full of smoke.
The oven had came on by itself at full bore. The controls were off so, the only way to shut it down was to pull the plug. If we didn't have our dog or wouldn't been home we could have lost everything.
Scott of Flora MS (10/17/05)
Kenmore double oven purchased in Spring 2002.
Electronic keypad went out in 2004. We replaced at a cost of approximately $225.
It has now gone out again in October 2005.
We have contacted Sears about this problem and they saw that the part only has a 90 day warranty and that we will have to replace it again. Apparently, Sears will not stand behind the Kenmore appliances that they sell. We were told that getting 4 years out of an oven is good.
We also have a Kenmore microwave that we have had to replace the door handle on which is already broken again. The door on this microwave also has a crack in it at the hinge area. We have not abused these appliances, but Kenmore has used a lot of plastic that just doesn't hold up.
We also have a Kenmore dryer and the lint trap handle is plastic and we have replaced it 2 times before I finally just made a wire handle and screwed it to the screen. Again, more plastic that just doesn't hold up.
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