Complain about a product or service

Kenmore/Sears Coffee Makers

Patti of Shannon Hills, AR November 1, 2009

We purchesed a line of Kenmore small appliances last December...The programable coffeemaker has been in constant use in our home the entire time.However, yesterday the reservoir lid must have sent extremely hot steam over the top, melting the front of the coffeemaker,cracking the clock face and leaving it filled with condensation..I decided to return the item to the store for fear it was a fire hazard,esp. since we program the item to have the coffee ready when we wake...Is'nt this the reason one buys a programed item? I did not have a reciept, since we usually pay with cash and try not to use credit cards on a regular basis...I did however take the owners manual along with the item into the Sears store.

The salesman called for a memeber of mgmt and happened to see a ASM walk by and called this gentleman over, explaining the issue to him. At this point Mr. J took the info we had filled out and left us standing on the sales floor for awhile only to return and explain that we were not in their computer base, therefore we had not purchesed the item in his facility.My husband ask him how he was able to seek this info and he replied that we were not in the system,therefore the item was #1) stolen or #2) purchesed at a yard sale! If this item was stolen....would I be holding the owners manual?

Also I had purchesed some small items downstairs and my name had come up on the stores computer...because the salesperson ask if I still resided at the address he read off the computer screen .We have purchesed other Kenmore large appliances in the past and in the time spent waiting we had found a refridgerator to our liking, so we were going to move on the large appliances after we finished our business and purchese the refridgerator at the price of 1300...This was very humiliating and embarrassing to be confronted in the middle of the sales floor, not to mention being called a thief in so many words. Mr. J also told us that he could not replace the item because he had none in stock...the item was featured behind us on a rack with at least 6 boxed items of the same kind.

My husband proceeded to ask Mr. J for his supervisor's name and number and Mr. J told us that he was the store manager and could not give that information out...I have turned to the product safety commission for I believe this item is a safety hazard and others should be warned about the items faults. Upon leaving the store My husband turned to Mr. J and informed him that he had lost a 1300 sale in Large Appliances , to which Mr. J replied that he did not need our kind of business...Needless to say..Sears lost many customers today...not just us but the others that had listened to this entire episode. I have worked in sales for 25 years for a major company and truelly believe if I had treated my clients this way I would be facing consequences.

Katharine of Rogersville, TN October 18, 2009

I purchase the Kenmore Model No. 100.81666 on 04/14/2009. It was just exactly what I was looking for. Around the first of October 2009, I would always fill all compartments to brew 12 cups. The coffee pot wouldn't brew 12 cups anymore, it began brewing from 2 to 6 cups. I worked with it for a few days thinking it would work itself out. It didn't so, I found my receipt to see if I could return it, for it hasn't been but 6 months and the purchase price was 54.86, and for opening an account they give me 15.00 off, so I actually paid 39.86.

My receipt said returns should be made in 90 days. I thought for a 54.86 coffee maker at least I should call Sears just to ask was anything Sears could do. I call and the customer service person in Appliances said the 90 day policy had to apply to my case. I ask her for the Kenmore website or a phone number for Kenmore customer service and she didn't know what the number was or anything else. I was going to call Kenmore and let them know this Model number coffee maker was defective and see if they could offer some advice. The Sears customer service wasn't any help.

Judith of Paterson, NJ July 6, 2007

I bought a new Coffee Maker & Microwave Oven at Sears in Wayne New Jersey Model # 721.63999303 Serial # 509TA00827 Manufatured : September 2005. I used it a few times in a period of 3 months and it simply stop working. I went back to the store with the receipt, but I was told that they were unable to exchange it because I didn't not have the original box. They also told me I did not buy the warranty, therefore, I have to pay extra for the repair . I didn't buy the warranty because I thought I was buying a good product. I tried all the possibles ways to get it replaced but I couldn't. I got tired of the situation and finally decided never buy a Kenmore product and recommend that no one else does. I will never purchase from Sears Appliance again.

Charles of Livermore, CA June 10, 2007

The on and off button shorted out and sparks few out in my wife face when she trying making coffee. This coffee maker also leaks water, we purchase it in 2006.

Paul of Saint John New Brunswick, CO December 16, 2004

I PURCHASED THIS COFFEE MAKER MODEL A20 ABOUT 6 MONTHS AGO WHEN IT IS TURNED ON AS IT HEATS UP THE FILTER AND COFFEE HOLDER POPS OPEN AND LEAKS COFFEE ALL OVER THE ONLY WAY THAT i CAN USE IT IS TO TAPE THE HOLDER CLOSE. i BELIEVE THAT AS IT HEATS UP THE TOP SWELLS UP AWAY FROM COFFEE FILTER ASSEMBLY tHIS HAS CAUSED ME MUCH AGRAVATION TILL I STARTED TO TAPE IT IT SURE LOOKS ELERGANT IN MY KITCHEN

Paul of Winrhrop, MA March 15, 2004

The coffee pot spills over if you make over half a pot, all most ever time. model dgb500

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