Complain about a product or service

KB Home

Boyd of Lexington SC (01/13/09)
I've been waiting for KB to repair water damage in both bathrooms for over a month and a half. The warranty service is terrible. Do not buy from KB until you meet the Superintendent of the neighborhood which usually changes every six months due to turnover.

Ruth of Friendswood, TX January 2, 2009

Ruth of Friendswood TX (01/02/09)
We purchased our house in 2000. We live in Heritage Park Pointe in Friendswood Tx. Most of the problems that we have had with our house, we have repaired ourselves. Recently during Hurricane IKE we sustained significant roof damage.

I asked the roofer about placing ridge vents in the roof because the attic is hot and it is impossible to keep the upstairs cool. The roofer said we did not need ridge vents because we have two power vents. When the roof was repaired, new power vents were placed. However they can not be connected because KB Homes never connected the power vents to any electrical supply. There is no power supply to hook them to.

We did not climb into the attic and crawl around the duct work and insulation to see if the vents were connected. I have emailed KB Homes to see if they will correct this error. I am sure they will not cover our high power bills that I think is partially due to lack of ventilation in the attic. I just want an electrician to come and run some power to the vents.

Live and learn. We had so many problems with our house that I can not even list them all. We will know better next time.

Luz of Georgetown, TX December 9, 2008

Luz of Georgetown TX (12/09/08)
There is severe structural damage to our the home we bought. The home was built by KB Home and it is now splitting. Our story is here:www.disposablekbhome.com Hopefully, some of you will listen and stay away from this corrupt and inept company.

We had to move out! So now we have 2 house payments and a house we can't sell, because of this repeat offender, who buys its way out every single time.

Corey of Las Vegas, NV November 26, 2008

Corey of Las Vegas NV (11/26/08)
We bought our home about 2 years ago now for 255,000 here in the SW las vegas area. Beautiful community away from the busy city. The sales agent was very helpful and showed us all that we needed. We signed the papers, put the money down and then our nightmares began.

During construction we visited our home to see the progress. We noted that boards were being placed in the home that we warped, cracked and no good for anything. They would just put more nails in it or put another board on it to hope that it stayed in tact. We demanded that they remove them, which they did. Then the drywall inspection had even more problems. Again cracked boards, 15-20 nails in one board to hold it in place and so we demanded the repairs be made. again they did so.

When the final inspection came the paint was very very poorly done. Overpaint existed on the doors, walls etc.. It was dripping from overpaint and a pretty poor job all together. Again they fixed it...but we are still unhappy with the poor paint jobs done by KB Home. I understand that they have sub-contractors but hire someone with that reputable, not just to save a buck.

A month living in the house and our tree in the front yard died. We demanded that they replaced it because we were getting nasty letters from HOA demanding that we replace it, to which KB home replied you are out of warranty 30 DAYS AFTER MOVIN, ARE YOU KIDDING!!

So we bit the bullet, replaced the dead tree for a total cost of 23.00 and have been fine with the HOA, but I still can't believe KB would make such a big fuss about 23.00.... Since then...Carpet has shrunk and need to be stretch, tile is not all level and has been replaced ( both by KB home) but now grout in tile doesn't match the rest, the driveway has sunk a matter of 1-2 inches so it is not level with the sidewalks etc. We have another appointment monday to try and get this all fixed but what a mess!

I would not recommend anyone to buy a KB unless they want to put up with this trash of cracked or warped boards. ( which by the way they left in other houses because home oweners didn't tell them to remove them) And all the other many problems that KB home is. We bought at 255, 000 and now our home is worth 165,000 a matter of almost 100,000 dollars in a matter of 2 years...and they wouldn't let us refi. the 1st year! HORRIBLE! Stay away from Countrywide/KB!

We have taken it upon ourselves to fix things right

Jimmy of Orlando, FL November 16, 2008

Jimmy of Orlando FL (11/16/08)
We were told the price of our house would lower as the home prices dropped. Brady (our sales rep) lied the home appraisal came in at the selling price of 243,000 even though the homes are now selling for 185,900. This is just wrong. KB and Countrywide are still as crooked as they have always been. I would love to see their stock prices drop. I cant get even by god, so keep on telling those lies. We will just wait for the market to give you what you have coming...

As for their construction the floor in the house has a crack that goes from the living room windows all the way across the house into the master bath. It caused the grout in the bathroom to crack.. Their construction super didnt even know block joints are to be no more than 3/8 of an inch. He thought they could be 3/4. So beware any buyer looking in Arbor Ridge in Apopka...If you have bought there and paid for Radiant Barrier look into the installation, it is not the way the company rep told me it was to be installed. The house I was supposed to buy was at **** Grassmoor Loop ... but I will not be ripped off by being forced to buy a house for 30,000 over what they are selling for now. So buyer beware look at the houses they are building in Apopka Fl.

Dont think the inspectors will find the problems. They like what Andy builds out there. The inspector told me that sometimes they dont even come out because they know its right. The concrete work was so bad that they put a knock down texture to try to hide the shoddy work on the floor of the front porch.

I am losing my Down Payment asst. and 3000.00 good faith money. But at least We will not be waiting on the govt. to bail us out...

Rita of Tampa, FL November 11, 2008

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