Complain about a product or service

KB Home

Melanie of Fort Worth TX (05/02/07)
I purchased my home on March 31, 2006. Since I purchased the home I have had nothing but problems. KB has been to my house every month or two to address problems with my home. I have had four leaks inthe past year. Two were from the master bathroom which have leaked all the way through to my dining room ceiling. They have had to replace my dining room celing one and have repaired it at least three other times. The latest leak is still not fixed and my dining room has half the ceiling cut out just waiting on someone to come and check for mold. They tried to replace everything without checking for mold and I asked them to stop and have an environmental specialist come to check for mold before anything is replaced.

I had sewage leaking from my master bathroom upstairs through the outside wall and onto my concrete slab/porch. This was repaired after approximately one week of once again haveing my home torn apart. I have had foundation cracks and problems that are still not addresd. I spoke with John H who is the Regional Service Manager during the first leak incident in November 2006. He was very rude and did not agree with me that someone should check for mold. He seemed very agitated when I pursued the mold issue. He basically said he felt as if I were overreacting. This is the feeling I also am getting from Gary G who is the Director of Operations. They just keep saying that mold id not that big of a deal and that the whole mold issue is really not for the Fort Worth area but for places where the environment has more moisture and people keep their houses dirty.

I have tried to explain to them that I will have problems selling my house with mold or if I have to do mold remedation and it will also affect my insurance. I keep hearing all I can do is apologize and I guess your house is just one that has problems and someday we will get it all fixed and be out of your hair. No one seems to understand the impact and inconvenience on me and my family due to all of the problems with the home. I have had painters in the home to repair other problmes. I have had to have my yard dug up because I have a drainage problem. The list goes on. I feel as if my home should be condemned as I feel like this is only the tip of the iceberg. If both the tub and shower in the master have seal problems then does my other bathroom. They will not even address most of my concerns and keep sweeping them under the rug. I would like for them to buy my home back so that I can purchase a home that I can live in and not be wondering...what next!!!!

Charla of Tucson, AZ April 6, 2007

Charla of Tucson AZ (04/06/07)
I purchased my home for 246,786.00 (assuming the HUD is correct - we had to sign 3 diffrent times before I assume KBCTWD got the loan amounts correct). On July 7, I got an e-mail  from the processor stating that the appraisal had come in at only 215,000.00. On July 17th, a new appraisal arrived from another appraisal at 248,000.00.

In February, I was going to refinance the loans and roll them into one loan, or sell the house if necessary to protect my credit...in October, I was diagnosed with Rheumatiod Arthritis, and my medical bills have skyrocketed. I am so mad I could bust...when I got the new appraisal, it came in at 208,000.00. I have worked in the mortgage industry for many years, and have never even heard of a property losing 40,000.00 in value in a matter of 6-7 months!

I contacted the appraiser to make sure that she was going to stand behind her appraisal, and she told me that she has been having a lot of problems with KB home values, and that they simply sold the homes for way over the value of the properties at least here in Tucson.

I first and foremost need to do something about this...I really need to sell the home (but can't without being stuck with a 50,000.00 + deficit that I can't even close to afford, and move back to Alaska where my medical expenses are covered. This has also caused me so much stress, which has worsened my condition, and with the high interest rate that we are pretty much stuck with my back up resources are pretty much exhausted.

 I am over 50 years old, and even if there were a crazy market appreciation, I will never in my lifetime, gain any equity in this anchor of a home that my husband and I purchased from KB Homes, through KB Countrywide Home Loans.

Sandra of Fairfield, CA December 6, 2006

Sandra  of Fairfield CA (12/06/06)
Major structural deficiencies in home construction, joists cut in half, no support for 2nd story loft, 2 nails where there should be 10.

Lai of San Francisco, CA October 13, 2006

Lai of San Francisco CA (10/13/06)
We purchased a home 6 months ago, it's new construction, but when it is completed, the house is built below the curb. It is at risk of flooding. When we brought this to the sales rep. she told me that the sales manager agree to let us choose another new home and apply the deposit toward to the new purchase. Few days later, the sales rep. contacted me again and said the verbal agreement is no longer valid.

I have 3 choices, 1, proceed the presnet home 2, cancel the contract and lose the deposit 3, find an arbitrator.

Michael of Jacksonville, FL August 14, 2006

Michael of Jacksonville FL (08/14/06)
We purchased this house on June 27, 2004. We purchased the 2319 square foot house in the Plum Tree Subdivision. Since we acquired the house, we have had a nightmare of problems that have not been fixed or they were fixed 2 yrs after we moved in. There are many problems that were found prior to signing for the house. These issues, prior to signing, were addressed with Pete and John B. on the final walk thru. There are still problems that were not addressed back then that are still present. There are also numerous problems that we have found along the way that are still not correct.

I'm going to list the problems that we have found with the house since we moved in. All of these problems have been documented with the Customer Service Representatives that were assigned to the Plum Tree Subdivision at the time. These list of problems, are coming from the copies of the Homeowners Warranty Request Form that were provided to us by the Customer Service Representative for the area, plus additional forms that we have from KB.

1. Move plug in the laundry room.
2. Dining room light, add support.
3. Shingling on front (per conversation with John)
4. Flashing on side of garage

Form "Questions about our home" lists the following items:
1. Please replace 2x4 at end of short wall on hallway side as wood is damaged
2. #2 bedroom has water damage to floor near door. Please replace boards on floor.
3. Roof leaking from vent in bedroom #2
4. Shingles under the master bedroom closet window still not fixed
5. Please take down sheetrock in bed #2 ceiling until roof fixed. Water dripping onto from up top

Form "Questions about our home"  lists the following items:

1. Wrong color towel bar, soap holder and toilet paper holder. Bone color is supposed to be inside shower. And we paid for nickel colored towel bars and toilet paper holders in all 3 bathrooms
2. Why is railing on left side and not the right side
3. Roof has now been seen by John B and Chad. Leak in #2 bedroom. Ceiling also needs to be fixed
4. Plug moved in laundry room
5. Wall bowed right wall going up.

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