Jenn-Air Wall Ovens

We replaced out wall oven with a Jenn-Air in 2004. We weren't prepared to do major renovations for the oven space so had to buy the Jenn-Air as it was the only one available to fit the space. One dealer we spoke with once Jenn-Air was taken over by Whirlpool, they quit selling the brand. When we told him we were replacing our existing oven due to thermostat problems, he said we would have the same issue down the road with the Jenn-Air as the components are not made to withstand the heat of a self-cleaning oven.

I related this to the dealer we were purchasing our oven from and he said that was nonsense. I wanted to cancel the order and he really didn't want me to - so much so that the dealer paid for the 5 year extended warranty. Foolish us, we didn't extend the warranty after the 5 years. The thermostat started acting up within the month. We are now a year and a half down the road. My husband has retired and is doing more cooking - not very happy with the oven temp not working. We had used a professional thermometer in the old oven (it was 150 degrees out) and will have to do so again now.

Do you have any suggestions of an oven that is 30" wide to fit our existing space? In the early years of home ownership, I always wanted a Jenn-Air. Be careful of what you wish for.

I have a 30" Jenn-Air wall oven that is approximately 5 years old. I set the controls to self-clean this morning and about a half hour later, I heard a loud noise. I was in another part of the house (thank goodness) but came in my kitchen and found shattered glass spread all over the floor. The middle window in the oven door had shattered and glass had come pouring out through the bottom of the door. I haven't contacted Jenn-Air yet as I'm sure it's no longer in warranty. Has anyone else experienced this and is it possible to repair? This was a very expensive oven and I sure hope that I would get more than 5 years out of it!

I cannot find replacement parts for a stove that is 7 years old. Whirlpool washes their hands of it as the warranty period has expired. I have been waiting for a burner valve since May 2011. Every time I contact a vendor, they say it is in stock. Then, after following it up with them, they state that the part is on national back order and won't be available until sometime in 2012. Jenn-Air, who has been bought out by Whirlpool, will not assist me in either finding a part to fix a perfectly good stove or replacing the existing one. These Jenn-Air appliances are billed as top of line. Yet, the service after the sales does not exist.

We bought a Jenn-Air wall oven two years ago. I have had problems with the unit from the moment it was put in the house. And for two years, Jenn-Air has delayed and replaced parts to avoid admitting that the unit is unrepairable, so they would not have to replace it. Most recently, they have told me that the unit is out of warranty, despite the fact that the problem is the same as when we began dealing with it two years ago. I have been treated rudely by customer service reps and customer service supervisors. You should avoid all Jenn-Air products at all costs. And if you think that your experience will be different, call a good appliance repairman in your area. He will begin telling you of the countless horror stories about Jenn-Air. I hope this saved you some money and headaches.

In October 2006, we remodeled our kitchen and put in Jenn-Air double oven model JJW9430DDS. The control panel went out in December 2010. It was replaced at the cost of $350.00 for parts and labor. In July 2011, the control panel went out again! We are having a difficult time getting the part. It has been five weeks and the part still has not been sent.

On May 30,2011, the glass in top oven of my Jenn-Air double wall oven exploded all over my kitchen, glass was on the counter top, on my cook top, had gone into the family room and a shard of glass imbedded itself in my toaster. Talked to three individuals at Jenn-Air who were not concerned at all about the safety problem this represents. If one of my grandchildren had walking by, at the time, it would have been a disaster.

I did take digital pictures and all the people i have shown them to so far are appalled that an appliance such as this could do something like this. As far as I am concerned this is totally unacceptable to me.

Kathy Herman

I hope I can help someone else with their Jenn-Air wall oven (JMW9530DAS) that has a problem with faulty hinges.

I purchased a Jenn-Air wall oven/microwave unit, model # JMW9530DAS, in 2005. Like a lot of people, I was very excited to buy a "top of the line" appliance, and thought it would be a great selling point when it came to sell my home. The oven part of the unit has been a big problem for several years. The door never shut properly, took forever to heat-up (and sometimes never really did), and the door actually fell off 3 or 4 times. When this occurred in November 2010, I was told by the company that they no longer made the hinges for this specific model, but I could probably order hinges for the model that replaced mine! I was very hesitant to do this, as no one could assure me that this would work.

I have spent money on 2 hinge sets, and also service charges for the repairman to come just to put the door on. The door just came off again this past weekend. I was getting so frustrated and nervous that I would have to replace the oven and be done with this problem, once and for all. A friend suggested we Google the problem and try to find another supplier for hinges. We found The Appliance Zone and ordered 2 hinge sets (the hinge and bracket). The cost of the two sets was $63.00, plus tax and delivery. It is a Whirlpool part, # 12002489. I had a friend help me (very heavy door) and replaced the hinge/brackets in about an hour.

When removing the old hinges, I could tell that the springs were stretched and badly worn. I doubt they were ever very effective. It's because now, with the new hinge set, the door closes better than it ever has. It has a tight close. It has enough tension to hold itself in the part-open position. It pre-heats very quickly, and cooks so well. I don't remember this oven ever performing like this! I hope this helps someone, because I know all the aggravation (and money) that I went through. Like a lot of the other complaints I read, Jenn-Air was never a help, and I would probably not buy from them again. I spent a small fortune on 5 high-end appliances, and I do not think they were worth the money. Next time I will "research" to find good appliances and not go on "a name".

Purchased model JJW9627CAB double wall oven. Same complaints as others here. Doors don't close well, so oven lights always on. Control panel has now gone for the second time. Costs $210.00 for the part, not including installation. Vents in the doors allow dust to settle on glass windows inside. Looks horrible and can't be fixed without taking doors apart, which doesn't help the door closing situation.

Very disappointed with this product. Junk in my opinion. Will never buy this brand again.

I purchased a dual oven in December 2007, and the igniters continuously click. The main electric element just arced and died. A $1,700 dollar stove is out of warranty and "dead." Lucky the failure did not occur while I was cleaning the oven during the night.

I purchased this appliance from Waterloo Appliance on May 24, 1994 for the purchase price of $742 and in Feb.9,1996 had clock replaced. On Feb.8, 2000 I had to call for service because F-1 was flashing. They did nothing but hit control button and charged a service charge. On Aug 12, 2003 Tigerair Appliance checked and ordered new touch panel which they installed Aug.23 ,2003 at a charge of $312.67. On Aug. 27, 2007 Homepro Appliance installed another new touch panel at a cost of $249.99, then again on Feb 10, 2010 Eastside Appliance replaced the touch panel at a cost of $354.94.

In August of 2010, it began flashing again. I called Eastside Appliance again and they claim it had a 90-day warranty and they could do nothing except charge me once again for yet another touch panel. I am an 84-year old widow and I have invested a total of $1886.34 in this oven in 16 years. I feel this is outrageous for a supposedly top-of-the line appliance and that it should be made right or replaced entirely at the company's expense.

We purchased leather couch and chair from one of the Manhattan stores in 2007 and added the protection plan to it as well. It is now about 2.5 years later, and all of our couch pillows are peeling, the small tears are spreading real quick and getting larger. The chair pillows don't show anywhere yet, as the chair gets very little use. We have no kids, and no pets getting on the furniture, nor we ever used any chemicals or else to clean the couch. When the first tear appeared earlier this summer, I took it to a leather repair store to get fixed and found out that the material is actually not real leather.

When I called the store's customer service, they confirmed that we did purchase a leather product. However, after a little discussion on the type of leather, they confirmed it is actually man-made 'bonded' leather that only contains certain % of real leather. The protection plan we purchased with the sofa of course doesn't cover peeling or regular wear, and the store itself only provides warranty for 1 year. They provide no guarantee to their product beyond the one year and left us with no options. We now have a 2.5 year old leather sofa that is peeling all over and will have to go and purchase a new one.

I turned on the oven to preheat at 350. It started to make popping noises, sparks and then flames. I opened and closed it quickly. While reaching for an extinguisher, it locked. I turned off the circuit breaker and it remained locked. It is 11 years old and has been fine until now. It was clean and nothing was in it. I will have to replace it, but I think what happened was dangerous and should be reported even though it is 11 years old. It obviously is destroyed but it locked automatically and I can't open it.

These very expensive ($4150) ovens have been a problem from the first day. First, the ovens they sent out and installed were not what we had ordered. We were told they were "doing us a favor as these are better." Then we were told we had to run them at top heat until some kind of "finish burns off." We were nearly asphyxiated for a month. Finally, the dealer sent someone out who discovered two pieces each in the back of both ovens, yellow plastic which melted all over the ovens. He had no idea what it was or why it was there. He replaced the back panels in both ovens but not the damaged oven floor.

The ovens have never been able to maintain the selected temperature, frequently dropping as much as 50 degrees and sometimes would not reheat. We were told by two of the dealer's people that we were using them incorrectly, i.e. we could not set the timer after we touched the start button. We have been following his instructions to the letter. Today we couldn't even warm some bread. The oven shut off and showed a message stating that the oven had a problem and could not be used. I want these ovens replaced before the warranty expires, but the dealer is stalling me. I will never buy another Jenn-Air product as long as I live.

I too, thought I was buying quality when I bought Jenn-Air. I don't think so! Aside from problems we had with the appliance company that we bought it from breaking the door glass while in lay-away and not getting a replacement for months, now the oven isn't working right. I talked to someone at the Jenn-Air (800 number) and they told me the E9 code I got has something to do with the control panel but she couldn't tell me what. What good is an error code if it doesn't tell you what the problem is? She gave me the name of an "authorized" repair person, but that is a company I have heard nothing good about.

I just know the panel doesn't read the correct temperature and I've had to resort to putting a wood stove thermometer in the oven. I've had to set the oven temperature to 500 degrees to even get it up to 350, and that took almost an hour. I haven't had flame ups or fires yet, but now, after reading the previous recent complaints, I'm kind of afraid to do that again. I'm going to try to find someone, authorized or otherwise, to look at it and I will post what if anything I find out.

I have a Jenn-Air double oven built in- when it was 5 years old the clock began dim. And then the ovens quit-we replaced the electronic clock control and it worked for another 4 years then died. This is an expensive unit 2500+ installation- now it's junk.

I own a Jenn-Air Gas Stove, Model JGS8850ADS, purchased in 2005. Since installation, the electronic control panel has failed four times. I purchased the extended warranty so the replacement cost has been covered although the latest renewal of the warranty has a cap on the total cost of repairs over the life of the contract.

It appears likely that one of two situations exist: (1) There is a design flaw in the control panel itself, or (2) there are quality control problems in the manufacture of this part. Either way, Jenn-Air/Maytag/Whirlpool seem to be disinterested in fixing this problem at source.

Our Jenn-Air wall oven has been nothing but a headache. The door won't close, so light stays on and heat leaks out. We replaced the hinges, but the problems continued. The clock and timer lights started to dim almost immediately, and now have gone out altogether. This Jenn-Air product is pure junk.

Although this appliance is 10 years old, my complaint rises from the fact that a defective new part caused an old part to go out and I think Jenn-Air is responsible for this which they denied. This started in 2005 when the clock display started going dim and eventually over the next few months, just went out. I called Sears service and they replaced the unit with a new one, which I paid for with no problem. Now fast forward to early 2009 when the same thing began to happen again and went out in December.

This time, I called Jenn-Air directly and talked with them and said it seems strange that the very same thing would happen again. They instructed me to have a service technician diagnose the exact problem and if indeed the clock is bad, they would sell me a new one for half price which I thought was fair. I asked the Jenn-Air person (Christy at the time) who they recommend I call and she said Appliance & Refrigeration Hospital. I called them and Chris came out on December 22 and said yes, the clock was bad. He himself called Jenn-Air from our kitchen and told them the clock was bad. In order to get the new part at half price, I had to order directly from Jenn-Air.

I paid for the part immediately over the phone and it took until the end of February to get the part because they were out of stock. Chris came back the end of February to install the new clock and when he did, it caused the relay panel to go out. He called Jenn-Air and explained to them that the clock was faulty to begin with and this caused the relay to go out. Jenn-Air replaced the clock at no charge but charged me $84.79 for a new relay. I didn't want to fight with them at the time because now, the ovens were totally shut down until we could get a new relay installed. A week later on March 5th, Chris installed a new clock and a new relay board and everything is working fine.

Today (March 10), I called Jenn-Air and spoke with Mandy and told her I expected Jenn-Air to reimburse me the $84.79 for the relay plus the $75 in labor for them to come back out. Her comment was the relay was back to begin with, so that is not their fault. But when Appliance Hospital told me the reason the relay went out was because the clock was faulty to begin with and that cause a short in the relay. Anything you can do to help me get my $159.79 back would be appreciated.

We bought a Jenn-Air stove and have had nothing but trouble with it. It is only 3 years old and now the control panel won't work at all. When you pay over $2000 for a top of the line stove, this should not happen. And all I got from Jenn-Air was I'm sorry. I was told to call a repairman and we would have to pay for it. Had I known this, I would have gone and bought a cheap stove for $300 and would get much more use out of it. Jenn-Air needs to stand behind what they sell for the price we paid. When the stove was only 2 years old, the burners caused me big bucks to replace. I think I will put it in the backyard and use it as an outdoor fireplace.

We just bought these for $4000. We followed the instructions to heat them at 400 degrees for an hour to burn off inside. It smoked and smelled horrible. This has not gotten better. We repeated that process again but still, no better. Everytime we heat the ovens to cook, they smoke and smell so bad that we have to open all windows, doors and fans in a very cold weather.

We finally discovered in the back of both ovens pieces of some yellow sticky stuff that is melting and running down onto the floor of the ovens. The technician sent out by the dealer said that he has never seen anything like this before. His only suggestion is to keep heating the ovens until it is all burned off.

This is outrageous. What are they putting in these ovens and why? We are all choking and coughing and freezing and are probably being poisoned to death by this toxic mess. I don't think this is quality.

We have a Jenn-Air double wall oven. The top oven is a regular oven plus convection. Since the day we purchased it, the doors have been a problem. They do not close properly. The lights stay on and the oven temperature is off by at least 25 - 50 degrees. We had a repair man out to replace the hinges, but the replacement was no better so we put the old ones back on.

We also have a Jenn-Air dishwasher that has a troublesome door. Sometimes it closes and sometimes it doesn't. Sometimes it closes but won't start. We've also had it repaired several times. The door has always fallen to the floor when opened. Our Jenn-Air compactor also had to be repaired when it was just out of warranty. We would never buy another Jenn-Air of any type. Our only solution at this point is to replace these appliances with more reliable ones.

Purchased Jenn-Air wall oven/microwave on 10-12-06 model #jmw9530das. During oven cleaning cycle, microwave was used and overload at oven power output to microwave tripped. Looking at consumer complaints, this is a common problem not acknowledged by Jenn-Air. The cost to have repair people to fix was $150. Also a poor installation by Signature Cabinet company in Saint Charles, MO. Caused additional repair to dry wall as some needed to be removed to pull out unit to reset overload.

I currently live in the Dominican Republic. I have bought a stove from the local representative here in Santo Domingo that represents JennAir. The electric panel has never worked and therefore was never capable of using the oven. I had reported these problems many times and had to fight and insist to get someone to come and repair. After months of insisting for them to come, needless to say, I was happy to hear about this since I had spend $3,000 on this oven.

I purchased it in June 2008 and got assistance only on the 24th of December 2008--after arguing and insisting for them to finally come on time for the Christmas dinner. The oven was finally working and then decided to stop working again in May 2009. I got the same treatment and only got someone to come to our house in July 2009. Since we were on vacation at that time, no one was home to receive the Molina/JennAir technician for the repairs.

I called after my vacation and again had to fight and argue in order to get assistance and have someone come back to change again the panel. In December 2009, we are now a month later and the panel again stopped working. And on top of it, we were told for the local Molina store that apparently, we owed them an invoice ($800) for the last repairs--something we were not made aware of. And on top of this, we were advised that no technician would come unless the invoice would be paid.

Purchased Jenn-Air 30" electric wall oven 10/28/05 and have had problems from day one.It takes 19 minutes to preheat. It does not cook food in the alloted times. When it was looked at it was found to be 75 to 100 degrees under temp. Oven light would not go out so new springs had to be installed. Oven door falls off 8 out of 10 times that the door is opened. Have had service man after service man to look at door. Finally Jenn-Air emailed the instructions on how to put the door back on in order to save service charges. Have had to replace control panel and now the service man is supposed to be coming back today to put new pins in the door hoping that this will hold the door on. We have spent enough money on this oven to replace it 3 times over. I would never recommend a Jenn-Air to anyone. Service man just called and the part was not sent. Another Thanksgiving made difficult because of the poor quality produced by Jenn-Air.

While the oven functions, there are many circumstances in which the user is limited or stifled due to these digits not working. These digits of course have other multiple functions like settings for the oven options; these are obviuosly now unchangeable. Just waiting for the remainder of the control panel to break, before the oven is truly unuseable.

More than 10 yrs ago we bought the above oven for a home remodel. Two years or so later it began "beeping" with an F-1 code showing. I purchased the replacement part and repaired it. That has happened two other times. Now, we just turn off the oven breaker. Researching the web, I find that dozens of others have had the same problem with the same oven. Do you have any advice, help or comment?

We purchased a home in 2005 which was built in 2001 and outfitted with all jenn-aire appliances. I was impressed as I felt that it was a well respected high quality, high priced brand. Since then the wall oven display quit working, we never fixed it. Then about a year ago the handle broke off the dishwasher - then the dishwasher's control board broke and smoke came pouring out. Customer service did provide a free service call but no help in the cost of fixing it.

Recently the range's control board is failing. The range goes on by itself...beeping and preheating on its own. I'm told the cost to fix this will be another 400-500 or more dollars. The bright side is I was home when the dishwasher and range malfunctioned or the house, kids...could have gone up in smoke. I am so upset with Jenn-aire's quality all of our appliances have broken in 4 years! - and they're only 8 years old. It's pathetic how far this company has fallen with consumers footing the bill

so far economically we're out about 300 for the dishwasher. never fixed the wall oven but i understand to fix it would be about 400 and at least 4-500 for the range. Probably in over 1000 when it will be fixed.

When we bought the jenn aire wall oven at Hawthorne Appliance we bought it as a "demo" is what they said. We purchased it in 2003 . When I called Jenn Aire they said the oven had two service calls on it and it wasn't even a year old. Of course we didn't know about it. The service repair man said whoever came to repair didn't put the unit on the inside wall back and it shorted out the unit. Kyle at Jenn Aire was not very helpful.I had to pay over 250.00 for a new clock which tells you what temp the oven is also. The top oven still isn't working because i didn't want to spend another 250.oo on this oven. Hawthorne in Birmingham and Rochester Mi. were rude and told me it was a demo what did i expect. I am so upset . No help from anyone.I thought a demo was one used in the store for demo purposes.

We purchased a brand-new Jenn-Air double wall oven (electric) model number JJW9630CAS, and immediately we started having a problem with the door not closing completely causing the oven light to stay on. The door being open would also cause the convection fan to turn on and off causing inconsistent cooking.

I called our local Jenn-Air service provider, and they said that it was a known problem, but not under warranty. I called Jenn-Air directly and they said the same thing. I would just stand close to the oven while cooking and continue to close it every time the oven light came on. It would come on a 3-4 times per hour.

Now, six years later, the display is going out. Then oven still heats, but you can't see the digital display. I like many other customers purchased Jenn-Air based on their reputation of providing quality products. I am definitely dissappointed in the product and the customer service.

Now, I am just looking for a solution that is known to work. I have read many complaints on many websites, but no one seems to have found a solution. I would like Jenn-Air to provide step by step instructions to fix the issue, even if I have to pay for it myself. I just don't want to waste any more time or money trying to fix hinges and stuff that don't work and might make the matter worse. Now that I am selling my home, I will have to replace the entire oven since I can't find a solution.

Just wanted to add my name to the list of people who have had problems with their Jenn-Air Wall Ovens. I too thought I was buying a quality product,but buyer beware. My oven door has never shut appropriately and as previous consumers have complained now my control panel is going bad after using this oven for only 5 years. After reading other customer remarks, I thank God that the door has at least not broken off and no one in my home has been injured. Too bad there isn't some kind of a class action law suit against Jenn-Air for manufacturing this defective and dangerous product.

Diane--my wife and I awoke this morning to a loud bang. I walked downstairs to find our Jenn-Air oven glass had shattered, as well. It hadn't even been used for more than 12 hours. Weird.

Please post back if you find any additional info on a potential recall, etc. I doubt it, given the cruddy waranty and custoemr service they have but you never know.

I purchased a Jenn Air double oven freestanding ranger Model #JGD8890, in September of 2009. In May the touch pad and both ovens locked. I contacted the factory authorized repair service and they came out and since it was under warranty they ordered through Jenn Air a new control board and touch pad. The next the next appt was 2 weeks later. The parts came and when the repair man came the touch pad was scratched but he said it would work, so he replaced both the board and the touch pad.

It did not work, come of the features worked but not all, he contacted Jenn Air again. This time he was told the touch pad was bad, another was shipped and when it arrived it was in worst shape then the first one, I called and they sent me two more touch pads. Two weeks later he came back to replace the touch pads and the same thing only a few features worked. He contacted Jenn Air again and the same thing order more touch pads and stress they need to be packaged better.

Well two more came, so the repairman came back and same thing only a couple of features worked. He called Jenn Air again and this time after being on the phone for quite some time Jenn Air admitted that, a bulletin had come out the day before, saying that the board was a discontinued item so they had sent the wrong one, but did not know when a new one would be manufactured. He gave me the supposed new part number.

I got a call from the exchange team, and yes they will exchange the range, but since only the parts are under warranty there would be a prorated fee, and the fee would be $500. Since Jenn Air does not have the parts to fix a range that is less than three years old, I should not be penalized and have to pay $500, they are not holding up their end of the warranty, parts are covered for 5 years.

I have the Jenn-Air double wall oven model#JJW9630DDB. The first issue was the lower oven door not closing completely, leaving the oven light on constantly. I had a service tech. come out and he told me it needed new hinges, so I paid out of pocket over $200 for a new hinge kit.

It has now been only 6 months and the lower oven door fell completely off because of the hinges and the glass broke into a million tiny pieces, it came extremely close to hitting my daughter. Now I am terrified the upper oven door may fall off at any moment. I will not even use the oven now. I have researched the issue and found there is a new part number for the hinges.

I called Jenn-Air to report the issue and found out their quality in customer service was less than par, and they were not willing to help at all because the warranty was out. After getting the run around and being hung up on by a manager, I decided to contact the Consumer Product Safety Comission and file a report on the issue. Once I told Jenn-Air I contacted the CPSC they changed their mind and are sending someone out to fix the problem at no cost to me.

Here it is a couple of years later and the same thing has happened to this oven again. I have been on line to try and find some info on if this oven had a recall or not but have found nothing. I always thought that Jenn-air was a top of the line oven but I realy have my doubts n ow. Is there any info you may provide me with?

We purchased a Jen Air cooktop and built in oven. We have replaced the electronic control for the oven X3 and now the warranty is off and the cost of a new control unit will be over $500.00. Why would anybody buy this poorly made appliance? We have told anybody that will listen about the poor quality of this appliance and will continue.

We no longer can afford to repair our wall oven door. It keeps falling off and I was almost burnt. I can't use it at all now and it's 4 yrs old. The hinges keep breaking and this time it twisted the oven door. What do we do? We have had it fixed before and it still breaks.

The stove is not that old. I had to replace the knobs in a few years as they cracked after peeling. Now the oven cooks at the temperature it wants to cook at & it will only cook in the 200's & 400's... not very practical. It is a piece of junk. I cannot invest a near $500 to repair it & am shopping for a new range. What piece of junk!!

The Jenn-Air range was expensive and not worth the money.

2 1/2 years ago my husband and I built a new home. We were told to by Jenn-Air appliances so we did. The first time we turned our oven on it made a terrible noise so we had to call a service man to come and repair it. Next was the stove. Sometimes when I turn it on it makes a terrible noise also. Now my refrigerator leaks water. Called the service man out hoping all it was was the water line. NOT! It had 4 different things wrong with it and cost $350.00 to repair it. I will never recommend Jenn-Air to anyone.

When one CLEANS the oven, the power surge triggers an interupt switch next to the 3-prong plug to shut off power to the Moicrowave unit. This happens each time one wishes to power CLEAN the oven. The only way to get power back is to remove the entire 300 lb. assembly from the wall and flick the little switch back into the on position. The only solution is to install a separate 110v plug in the wall behind the units, and plug the microwave into the wall, instead of into the plug on top of the oven. This at the cost of installing new wiring at a cost of $250 or so.

We contacted Jenn-air several times requesting a credit for the wiring since the product is obviously poorly engineered. We were asked to call back 866-640-7146 Ext. 6742, and after a complete run around, were bumped up one level to a Supervisor who also gave us a run around claiming the only thing they can do is send a service man each time to remove and reset the entire system each time it fails.

We asked to speak with Engineering in an attempt to correct the flaw in their product, we were refused, with a canned we can only send a technician each time it fails.

Conclusion: buy ANY brand but the over-priced Jenn-Air, and you will have peace-of-mind. This producr rates NO STARS !!!

Called customer service. They said just to send someone out will cost $126.00, and there is no guarantee anything will be fixed (as I see by other complaints filed on this website), and when I referred to the complaints in this website the rep became defensive and belligerent...a real good reflection of their commitment to their customers. I will most likely just throw the garbage in the dump and gets some reliable products from another company. They stink!

I could just cut & paste so many of the complaints I read about the Jenn-Aire double wall oven. I own this oven along with the ceramic stove, dishwasher and side x side fridge. The door has fallen off the oven 5 times since I bought it in 2004!! I've had local authorized repair service replace the hinge-kits. Well I lost it when my 21/2 yr old son almost got whacked with the door 2 months ago.

I called Jenn-Aire shaking and received no suppport. Their robotic response is if it is fixable they will not replace it. The serviceman changed the hinge-kit again and here it is 2 weeks later and the darn door fell off again! Also regarding the ceramic top stove, the knob has broken twice. My husband wants to replace all of the products immediately. This is such a sad situation that a company does not listen to its consumers and take care of the situation. Are they waiting for a horrible accident and get sued? What does it take to initiate a recall of a product?

The electronic control boards burned out on our Jenn-Aire wall oven BECAUSE the door wouldn't shut completely due to bad hinges. The heated air from the oven went directly up to a vent that is adjacent to the control board. The repair man said the two control boards would be about $800 plus about $300 labor. The best part is that new hinges are no longer available. Therefore it's nonsensical to replace boards as they will just burn out again. Unfortunately I'll have to replace the oven with another Jenn- Aire product to match my built in microwave. I remember when Jenn-Aire was a quality product....

Matching oven will be $1200 to $1500.

Jenn Air double wall oven model JJ W 9830DD4 is only three years old and there is a ground fault in the mother board, the broiler won't work and the oven takes an hour to heat up to the correct temperature. Called Customer service the first month of use onward..three different technicians came out and couldn't fix the problem When I called Jenn Air customer service they had no record of me calling in a complaint or that i had service requested.

Purchased a Jenn-Air wall oven, which has been and continues to be very unreliable, resulting in expensive repairs every few years.

Appliance Store has replaced hinges but is having trouble dealing with the company. I am now afraid using oven for fear door will fall on me again!Nobody seems to care or take responsiblity.

I bought Jenn air because I had an electric Jenn air in my home in NJ and then replaced it with a Jenn air gas stove and I didn't have any problems with those in 28 years. There was no economic or physical damage, just aggravation and disappointment and expecting the new unit to fail just after the warranty runs out. Thanks for your time.

We do not have the bill from our serviceman yet. He is as frustrated as we are.

Built a brand new house. Moved in the end of January, 2005. My wife had to have the best so we purchased a Jenn-Air Stainless Steel Double Wall Oven. We have had nothing but problems with the doors staying closed. This happened shortly after we moved in.

Of course, Thanksgiving was at our new house, and the bottom door of the double oven would not stay closed. The light was always staying on, as well as the temperature taking forever to heat up. We managed to get through the holiday. After several visits by the repair technician, he returned with a new hinge kit to fix the doors. He stated this was a well known problem and they came out with a new kit to fix it.

Well, it must be because of the holidays but the same thing happened again. Hinges let go and the doors would not stay tightly shut. Many times I go by and the light is on in the lower oven. I have been trying to get this repaired again since Thanksgiving of 2006, it is now February of 2007 and it still isn't fixed. I don't know if the repair company can't get the hinges or they know it will do the same thing again.. I am not very happy at all about this problem and believe the manufacturer should stand behing their product and FIX the damn thing once and for all.

Besides being a problem when cooking on the holidays, it uses up too much electriciy as well...its just a royal pain that needs to be fixed...

I purchase a Jenn Air wall oven, JJW85350WW, back in 2002. Within 6 months the touch pad failed. I called sears to come out and fix it, free of charge since under warranty. Now, the clock module has failed. The oven still works but you can't tell what mode you're in (ie bake, clean, broil, etc) and you can't tell the tempurature or if you've shut the oven off. The oven is still under warranty for parts, but I have to pay for the labor to come install.

I was checking online for prices of the replacement part and I found the consumer affairs website with numerous other complaints about Jenn Air appliances. Needless to say, I thought I was purchasing a really great product back in 2002 and was paying a premium for such a fine appliance. I was wrong. I have a friend that has a maytag washing machine and he's 'upset' with the expensive purchase he has made. Needless to say, we both won't be purchasing a Maytag, Jenn air appliace again.

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I purchased a Jenn-Air double wall oven in January of 2004. I thought I was buying a high quality appliance. Boy, was I wrong!

I have had nothing but trouble with both doors since it was installed. The hinges have been tightened, replaced, and still the lower oven won't stay closed. Tonight as I was cooking dinner, the upper door fell off in my hands!!

Fortunately I purchased the extended warranty service plan because this has still been a nightmare. I will never purchase another Jenn-Air appliance as long as I live!

The 1/4 inch metal hinge on my wall oven door just snapped in two pieces and I can not close my oven door. It is obviously defective and after calling Jennaire to tell them about it they said that it was not under warranty so they can not do anything about it. I understand warranties and I understand things don't seem to last as long as they used to. The oven is 8 years old (wasn't used for 2 years) and I have barely used it in the last two.

For a door that has not been used very much and for a piece of metal to snap in two pieces is very scary. The supervisor said he had never heard of this happening before and yet still said they would not do anything about it. Is there a company who still cares about the quality and safety of it's products? I was not the original purchaser of this wall oven and I can tell you I will never buy one myself.

We bought a Jenn-AireStainless Steel Convection (upper and lower)self cleaning (upper and lower) Double Wall Oven in July of 2004.

We started having problems almost immediately with the door hinge on the top oven.

Jenn-Aire did finally send a repairman to fix it but we are now having the same problem again with the top AND bottom oven. The door will not shut completely, so the oven light is always on and it takes forever for the oven to heat and cook.

We called in again and were told that it was out of warranty and even though we'd had this problem before this would not be covered.

With warranties in place, I've spent $364 in the past 19 months on repair. And the light issue is still not resolved.

When my husband and I built our home in 1999, we purchased Jenn-Air double wall ovens (stainless) and a Jenn-Air gas range and dishwasher...thinking we were buying quality. All of my appliances have had to be serviced at least twice in the past five years and the ovens(the most expensive of my purchases) has had to be repaired on several more occasions. In particular, the digital panel that reads the time and temps. has gone out every 24 months. It was under warranty the first time and the second time, I had the extended warranty...never expecting to have the same problem three times in a row, I didn't not renew the warranty.

When I contacted Jenn-Air, they said, in no uncertain terms, TOO BAD, SHOULD HAVE HAD AN EXTENDED WARRANTY. I do not feel like I should have to pay for this part because of the history of the defect (cook, oven gets hot over time, read-out goes bad) Jenn-Air has a horrible customer service policy. I am sorry that I did not do my homework better before buying, will never purchase another Maytag related item again and will do my best to make sure that no one I know does either.