Jenn-Air Slide-In Range

I purchased a Jenn-Air downdraft gas slide-in range a few years back. The touch screen went out twice in the first year and had to be replaced (first time covered costs under warranty, 2nd time only parts). Within a year, the number 6 on the touch-pad went out and we're told the cost was more than $300 for the part alone. As of yesterday, the oven won't heat past 170 degrees! We paid over $2,100 for this oven because we thought Jenn-Air was a top name. This is an absolute lemon! Reading the dozens of complaints about the control panel's known issues and Jenn-Air's lack of resolution is outrageous and fraud. It is hard to believe there isn't already a class action lawsuit to make Jenn-Air accountable.

Short story, my computer panel failed twice. I called Jenn-Air, the rep advised me that I have an extended warranty and it's being repaired, nothing she can do and would not let me talk with a supervisor! I purchased it in 8/2007 for $2,100.00. I have had the panel repaired eight times since then. The last tech advised me a design flaw here is blown directly on to control panel. Every four months, the lock clock work is to be replaced. The repair tech this time is mad and advised he is going to attempt to contact Jenn-Air for ethic violations and lemon laws, etc. I asked Jenn-Air for a replacement model! There are a lot of people with the same problem and they have changed the design because of this. Please respond.

I purchased a Jenn-Air electric downdraft slide-in range (model jes9860aab). It worked for about two years. Then it started beeping. The beeping got worse. Then it scrolled "call authorized servicer" on the display panel, and the buttons quit functioning. I couldn't use the oven, etc. I ordered a part (app377520) and installed it, but still it had same problem. Also, I ordered part (ap3503208) and installed it, and problem was resolved. Now a few years later, it started doing the same thing again. Obviously, the clock with harness has an inherent defect. It was made in Mexico. Maybe, their quality control department should be investigated. I'm already $300.00 in the hole from my first repair. How about a little help, guys? I thought Jenn-Air was supposed to be top of the line.

The right side of the touch pad stopped working. I can't use the convection bake, or properly set clock, oven temperatures, without all the numbers working. It will cost a lot to replace the touch pad.

I bought a new ERC which is the clock brains of the stove! After installing the new ERC part and restoring power. The stove began doing exactly the same thing! The Model is: JGS8750ADS. The top burners work fine but cannot use the oven! This was an expensive stove and I bought it because I thought it was the best! It has become the worst!

I've had the same problem with my oven as well. It hasn't worked since last summer. My stove works but my oven doesn't. I had a service guy come out and tell me it was the control panel that went out. He said the part is $400 and $200 for his service. I told him for $600 I can buy a new stove. I can't believe this company is allowed to sell this junk.

We had the touch pad replaced a year ago on a rang just out of warranty by a few months. The parts and labor ran to nearly $300. The touch pad is out again after 13 months and we were told by repairman that the part was warrantied for only 90 days. Absolutely amazing that anyone thinks they can do business this way. This is absolute fraud! Is there anyone out there contemplating a class action lawsuit? If so, please include me in on this. It is not just about the money but about the abuse of consumers. Jenn-air seems quite content with their business model.

Failed touch panel and or ERC (electronic range control). Some information for everyone who is experiencing failures on their Jenn-Air-Maytag-Whirlpool downdraft ranges. I own an appliance repair company that works on all brands of major appliances. We repair only out of warrantee appliances. We are getting a lot of these repairs on all brands of appliances, and we always explain to the customer the different reasons why these parts are failing. Three different things are causing the majority of these failures.

1. Broiling with the door open is allowing heat to rise up into the ERC and the touchpad and is damaging these parts (self-cleaning for 3-5 hours can also leak heat into these parts). 2. Power surges! In my area in the greater Seattle-Tacoma area, we think that 80 % of our repairs are power surge related. Most people are familiar with the type of surge that happens when lightning strikes or the wind knocks out your power, but we have surges all the time without any power outages. To prevent these types of repairs we recommend a 2000 joule or higher surge protector be installed on any gas ranges and a whole house surge protector be installed on your house panel for any electric ranges.

3. Cleaning your touch pad with certain cleaners will allow the chemicals to permeate the membrane and damage the touchpad; so only clean with a mild soap and water and only a slightly damp sponge or paper towel as we don't want any moisture to get behind the panel or the switches. Some of these repairs are factory defects, but the majority of the repairs are not the manufacturer's faults. There are some brands of appliances where the quality is not there anymore, but from what we see everyday. Whirlpool/KitchenAid is still the best out there. Whirlpool took over Maytag who owned Jenn-Air 3 or 4 years ago. And as an aside, I think that at this time, they are the only manufacturers of the downdraft models without buying a separate downdraft unit. I hope this helps to prevent any more repairs on your units. Good Luck.

I only gave this one star because the repair guy was friendly and very honest.

I purchased it brand new in 7/2008. It sat in the box until 3/2009 because that's when we moved in to our new home. The control panel went out in 6/2011. Now the oven is almost of no use all summer on the account we grill every night. New control panel was ordered and replaced and after hours of service. All was well.

We used the oven less than 10 times since then. In 10/2011, control panel is again not working! Yes, the part is covered by our five-year warranty but that does not cover the service work. And I'm almost 100% positive this has to be done by Jenn Air-approved service people so as to not void your warranty. Which leaves the consumer no choice but to pay for the cost of repair.

Yes, Jenn Air's costumer care center was polite and did tell me what I already knew--part is covered "and we stand by our parts. We apologize for your troubles but the repair costs won't be covered."

I purchased a Jenn-Air Electric Downdraft Range in 2006. The touchpad failed. The repair tech from Electric Express Appliance told us that it was a known design flaw of steam coming from the oven and short circuiting the electronic touchpad. At first, Jenn-Air claimed it was out of warranty. Then, when I mentioned that this part was under an extension, Jenn-Air shipped me a replacement part in 2010, which consequently failed again in 2011.

I called Jenn-Air again in 2011. The CSR claimed to have no record of any known defect with this unit. When I reminded her of the previous replacement, she said it must have been sent out as a courtesy, and there was nothing she could do as it was out of warranty. I asked to speak to a manager. But I was told she could not talk to me at the time. I'm still waiting for the call back, but not expecting anything but grief at this point. I'm recommending to all coworkers, friends, and friends to not buy Jenn-Air products again unless you want to support defective products. What happened to ovens that were supposed to last a lifetime?

On my Jenn-Air model jes8750bas Slide-in Glass Top Electric Range, the control panel and touch pad stopped working again. There were no results when any buttons are pressed. The cook top works because they operate using knobs. The Jenn-Air representative is unable and unqualified to answer any questions about their products. All they do is refer you to a service technician, which is very expensive. There is no guidance in the 'owner's manual'. I am guessing a new control panel will cost $400 plus labor.

October 2007, I bought a Jenn-Air downdraft slide in range. Prior to owning this model, I had had an older model that worked for over 25 years without a problem at all. The latest I bought, the touch screen has gone out three times in 3 years. It's lemon, I called and got the run a round from every representative that I have talked to. We are surprised that our country is in the bind. Jenn-Air cares only about the bottom line, not the customer. I wonder if the founder of Jenn-Air has heard of what they have turned his company into.

We bought a Jenn-Air downdraft glass top range because downdraft is all we can have in our kitchen. The control panel had to be replaced (a portion under warranty, but not all). That wasn't my major complaint until I read about the other control panel problems. The most recent complaint stems from the oven light burning out. I checked my handy-dandy owner's manual, got the part number and took the p/n and the bad bulb to my local appliance dealer for a replacement. Imagine my surprise when I discovered that the p/n was wrong and after much hassle and delay, I was told that instead of simply replacing the bulb, I had to pay $29 for an entirely new fixture! On top of that, I could not simply replace the fixture using the quick-disconnect plug because the plug was up inside the unit. I would have to call a repairman for at least $75! What a ridiculous situation! Please don't ever buy a Jenn-Air downdraft range, ever. Pretty disgusting.

I purchased my JennAir top range from Sears in January 2005. After five years (the warranty had already expired), the oven is not preheating correctly. It is a shame that during the warranty period, the appliance was working without any problem. I paid for the extra warranty but was not able to use it. Now, I need service and the company is not able to assist me. I am very disappointed with the company and the product. I only want the company to repair my range without me putting out any more money towards this range. The original cost was between $1,800 - $2,500. Hope to hear from the manufacturer.

Computer touch pad on the front of my 3 year old electric Jenn-Air burns out every 9-11 months. I've replaced it 7 times those far and it is out again. Why have they not recalled this and given the customers a better option?

Part 151790844 is what needs to be replaced again.

Our Jenn-Air's downdraft range/oven that we have owned since 2007 is a garbage. We have had circuit board replaced twice on two years for the oven, and we could not input the proper temperature. The circuit board for the microwave is out and will stay on even when the door is closed. Meanwhile, our gas stove pilot lights keep trying to light two different burners at the same time. I haven't had that problem resolved yet as I am sick and tired of spending money into this appliance. It looks good on the outside, but in reality, it is a junk. I will never buy Jenn-Air products again.

In 1999, I purchased a Jenn Air slide-in oven range . Within a few years of purchase, the glass window leaked and streaks showed up inside. Despite this problem, we loved the Jenn Air until a year ago. We never abused the door, but the door hinges broke, fell to the floor and broke the door handle. Jenn Air makes the hinges but not the door handle.They don't even make any color or kind of door handle to fit this unit. I contacted every used parts in the U.S. I could locate and none has a door handle.

I have a Downdraft slide-in range; it's a piece of **. In 5 years, I have replaced the control panel and control board twice as well as the igniter. Today, the fan/warming drawer turned on by itself and I couldn't turn it off; I had to switch the breaker off. Each repair is about $200 at least! NEVER EVER EVER I would buy another Jenn Air.

In 2005, my husband and I decided to buy new appliances. We figured we would spend the extra money to get quality, as we planned on having them for a long time. Two months after the warranty was up on our gas range, the electronic control panel stopped working. When I phoned Jenn-Air, they gave me the name of a local authorized repair company, who came and replaced the console--at our expense, of course.

Less than a year later, we had to replace the same part, again at our expense. Here we are less than a year later, and we now need to replace it for the third time. I just got off the phone with Jenn-Air yet again, who informed me that they are very sorry. Unfortunately, the warranty is too far gone; they cannot do anything for us unless we would like them to schedule a service call--which would yet again be at our expense.

As far as I'm concerned, having to replace the same part three times in two years is definitely their problem, and this issue needs to be addressed. I can't believe how many people have had the same issue as we have. Jenn-Air is nothing short of overpriced garbage. I will NEVER buy another Maytag/Jenn-Air/Whirlpool product again.

Do not buy a Jenn-Air range! Like dozens of others on this site, I have had the touchpad go out (twice, so far) on my $2,100, 3-year-old Jenn-Air Downdraft range. I've searched online and it is clear there is a design defect since I've found literally hundreds, if not thousands, of postings by Jenn-Air range owners who've had the same issue with newer model Jenn-Air ranges. Under the standard warranty, the part is covered for 5 years, but the labor is only covered for the first year.

The first time the touchpad failed, I had to take off of work twice for 2 repair technician service calls to complete the repair. The first visit consisted of a 3-minute check by the technician to confirm the touchpad wasn't working and to record the model number to order the part. That 3 minutes cost $120.00 for the service call even though I provided the part and model numbers when I called for service in the first place. The part was ordered and mailed to my home and the repair technician then returned to install the new part, total effort less than 30 minutes, labor charge an additional $90.00. I guess I should be grateful they didn't charge me another $120.00 service fee as well!

So, a total of $210.00 for about 30 minutes total of labor. The second time the touchpad failed, I called Jenn-Air for a replacement part under warranty, but they wouldn't just mail the part directly to me. I was required to have a certified repair service come out and they would check and order the part. Not wanting to pay another $200+ labor to replace a part that is easy to install, I looked online to see how much the part could be purchased for. I found it for $134. I purchased the part online and replaced it myself.

Being a novice, it took me 45 minutes to do the repair. It was not difficult, but I wanted to be extra cautious and make sure I did it correctly. I saved nearly $80 in labor. My recommendation is if you are thinking of purchasing a Jenn-Air range, do not do it! If you already are unfortunate enough to be a Jenn-Air range owner, depending on the part, consider purchasing and installing parts yourself to save significant money. Note: Many appliance parts websites offer step-by-step DIY instructions.

I purchased a new Jenn-Air JDS9860 gas range with downdraft vent in August of 2008, replaced control pane and circuit board for $370 in part alone in May of 2009. It is now May 2011 and I am replacing control panel (touch keys) again. I will not buy anything made by Jenn-Air or Whirlpool again.

I requested to have warranty extended and service/labor cost covered by Jenn-Air for electronic panel on range. Jenn-Air customer service stated they would not cover service/labor. They said they would only cover parts according to existing warranty. I am dissatisfied with Jenn-Air. I purchased model JCS9860BDB in March 2007 for $1,608.00. It is a Jenn-Air Dual Fuel Downdraft Slide in Range. First of all, I did not use glass cleaner on the component. I wiped it with mild soap. I did not misuse the range. The first electronic panel quit working in May 2009. The second electronic panel quit working in February 2011. The third electronic panel quit working in May 2011. The fourth electronic panel is being ordered.

We had replaced numerous electronic controls on our Jenn-Air gas range and we paid for all service calls out of pocket--$125.00-$150.00 per service. Last time, we were told "sorry, we can't help." They then generously offered to sell me a new range or 20% off repair for the fifth time. The main issue is the touch pads and the main boards. The range is only six years old and have nothing but troubles from Day One (Model: JGS8750ADS).

I purchased Jenn-Air gas range and had to replace three main boards and two touch pads in the six years that we have owned this range. Lo and behold, the main board and touch control goes out again and there was absolutely no help from Whirlpool. All I got was a sales call to sell me a new range. We have paid for all the service calls out of pocket--$125.00-$150.00 for each call. The range is only six years old.

I moved into my home in 2002 and the Jenn-Air Downdraft Range was less than a year old. It is complete with the griddle unit and all the options. The problem with the solid state oven control panel began less than 2 years later and the panel has been replaced 4 times in 8 years. The stove top burners never cause a problem, but the chronic failures of the oven control speak volumes about the poor quality of a once great product.

This seems to be the norm in our country anymore, quality and dependability cannot be bought with certainty anymore, regardless of price. The only products I've bought and been completely satisfied within 20 years are Mitsubishi televisions and DR weed mowers. It seems we are expected to discard and buy new appliances, autos every few years. It's really is no surprise we have to buy imports to obtain quality American products we were famous for 50 years ago. A shame, IMHO.

After having my JennAir range for about five years, an ignitor went out and I had a repairman from Sears come out and replace it. One year later, I was told that I needed two new ignitors (one being the one replaced a year ago) and was told that it was just wear and tear on the part. The serviceman just kept telling me that what happened was very unusual. It would cost $236.00 for this repair. I don't feel that I should have to pay for two new ignitors since the one was only a year old. I would think that the part should last longer. Thanks for listening.

We have a Jenn-Air Dual-Fuel Slide-In Range. The previous owners upgraded the kitchen before they sold the house and never used the range. The oven display stopped working after I used it a few times. A certified technician examined and concluded that it was due to electronic board and display failure. It took more than three weeks for the parts (still under 5-year warranty) to arrive and cost $150 for the labor. Five months or less than 10 uses later, I found out today that the display stopped working again.

Consumers out there, please think about the cost of owning a Jenn-Air range. It costs $15 for each use. We don't know what to do next. It will cost $150 (labor cost) to fix it (parts still under warranty), but how long it will last? And it will cost more than $400 for parts if warranty expires? It is also expensive to replace the range because replacing a slide in range will damage the counter top, which was upgraded a few years ago.

I purchased a new home in October 2003. The appliances purchased and installed in my home were all Jenn-Air appliances. In August of 2007 I contacted Jenn-Air regarding my slide-in range. I reported that the range control panel was extremely hot and a code appeared on the panel. In addition, the door would not close securely and the heat was escaping. A service order was submitted and the repair person ordered parts and installed them shortly thereafter. He also installed a new sensor to correct the code that appeared on the control panel.

Several months later, the code appeared again on the control panel. The oven would not heat for more than 30 minutes before the code would reappear and the oven would shut off. I contacted the service company and they informed me that the control panel was malfunctioning due to the heat from the oven. In 2009, the igniter was ordered and replaced in the oven. In 2009, the inside glass panel cracked and shattered. A service repair person estimated the total cost of repairing oven at approximately $651.00. The cook top on the range continues to work, but the oven has not been operable since 2009.

I have experienced difficulties with this appliance since the purchase. I have not used the oven extensively to cause such problems. I do not believe a "high-end" appliance such as this should experience so many problems within such a short time. I was told by Jenn-Air that none of the repairs would be covered under the warranty. Thusly, all costs related to these repairs have been paid out-of-pocket. I informed Jenn-Air that my neighbors, totaling 4, have all experiences problems with the same appliance.

I purchased a drop in Jenn-Air last year when we remodeled my kitchen. It never worked when I first installed and I had to wait while my service repair guy (whom we've now gotten to know very well) ordered a new control panel. I am now on the third time waiting to replace the control panel and I'm not even out of the one year warranty period. Each time I get it repaired I'm able to use it for a short period of time before it goes out again. I'm concerned that this may be a pattern with this stove. I've basically been without a stove for an almost a year now and I have gained almost ten pounds because I can't cook and have to eat snacks and fast food. My husband has had to take off work each time to meet the repairman-first to diagnose and then to come back a few weeks later to install the new control panel.

Beware of Jenn-Air Dual Fuel double oven causing fire. The gas top inexplicably started igniting, thus clicking caused a fire underneath the stove's plastic knob. The stove had been off for over 24 hours.

I was a satisfied Jenn-Air customer for over 12 years, until this past month. I replaced a perfectly good downdraft stove with an updated unit, when I remodeled my kitchen two years ago. I liked the larger oven, and the ability to use the new oven for proofing bread, as well as the option of using convection. Regrettably, on Feb 16th, I noticed that I no longer could use the timers on my stove, as the touch panel would not respond. I shut the power off at the breaker, hoping that it was an electrical glitch, but lo and behold, it only spread as two hours later, I could not use my oven, or any items on the unit that were controlled by the touch panel. I immediately called this failure in, and received an appointment for a repair person for, get this, three (3) days later. On February 25th, I still had not seen the repair personnel, because they could not get the touch pad from their distributor.

After over four different and long calls to the 800 number in my stove manual on Feb 25th, I was connected to Ms. **, who easily resolved the part dilemma, with the offending part ordered, and shipped directly to me on the 26th. I'm not sure what the difference was, but the three earlier respondents that day were rude, and included one that disconnected me. The parts were finally replaced today, March 4, 2010, in well under an hour. My complaint is twofold. The atrocious service received during my first three attempts to investigate why my repair personnel could not locate my part, for a stove that was only two years old, and the fact that a two year old, $1,500 stove failed.

I'm quite disappointed in the quality of this unit, especially in comparison to the previous one that was still going strong at 16 years of age. If I have an option, Jenn-Air will not be on my list in the future, as it is unacceptable to have a control panel fail at this stage in the product's life cycle. It is also unacceptable to have no parts available within your distribution chain. I'd also appreciate an apology from the initial respondent, who clearly informed me that the stove was made in the USA, even though the part is clearly labeled as made in Mexico. Your staff should be trained to understand the difference between assembled and made. I was unable to use the oven. Thank goodness the burners had old fashioned relay controls.

I purchased a JDS9860AAB slide in duel fuel range from Jenn-Air in about 2001. Last September 2009, I was no longer able to turn on the oven, operate the clock, or anything else on the front panel. It started beeping constantly and would say to call a technician. I called Jenn-Air and they told me that I needed to call one of their authorized dealers to fix it and so I did. About 10 minutes before the repairman was supposed to be here, he called me to say that the part he needed was on back order and he would call me back when it came in. I never heard from him again.

I did find it somewhat curious that he knew what part I needed without ever looking at my oven, but whatever. Then I called another repair service that was recommended to me. They came out and looked at it and said that they have seen this before and they will order the part I needed and replace it for me. Whew! finally. The repair service called me back later in the day and told me that when they contacted Jenn-Air to order the part, they were told it was on back order and didn't expect to have it until at least January 11, 2010. Again, it is September when they called!

On January 11, I called Jenn-Air to see what the status was. I was told that I shouldn't have even contacted the repair company that I had because they were not authorized by them. I told them that the authorized repairmen they had sent me never called back so at least this person is trying to make things right. Are you or are you not going to get the replacement part? Is it ever coming in? She said she that she did not know and could not make any promises. It is now February 12, 2010 and I still have no replacement part.

I called Jenn-Air again yesterday and they said that they believe that they would get the part in but it won't be until after April 11th. She said she felt certain that I would get the part because the demand for this part is decreasing. What? What does that mean? I have absolutely no faith in this company whatsoever. This has been a tremendous inconvenience and headache and they aren't doing anything to fix the situation. I will never buy another Jenn-Air product.

In October of 2009, my Jenn-air electric range started beeping and sending signal to contact technician. I had a repair person come out and he said that it was the touch panel which would have to be replaced. I ordered the part and it has been on back order ever since.

I have spoken with Dawn at Whirlpool and she says that she is sorry but there were problems with the overseas company that builds the parts and I would have to wait. She offered to help with the payment if and when I ever get the part at half cost. I just keep getting the delivery date set further into the future. Now, it is going to come in on February 12th 2010.

I have had to use my microwave and crockpots and electric skillets for almost six months with this nice looking stove sitting in my kitchen doing nothing. All my Thanksgiving and Christmas baking and cooking had to be done in roasters and at the neighbors. How awful this has been; my patience is done. I want some action and at no cost to me. How can a company do this to their customers and sleep.

This was my second Jenn-air range because it is built into my counter and no other stove will fit into the opening without a complete counter replacement. I'm stuck with them.

I bought a Jenn-Air slide in oven range combination 2 yrs ago and never tried to use the oven until friends came over to stay a few months ago. I found out I can not start the oven. I went through all the instructions to set up or get the oven started (which should be a simple thing) but could not manage. Now I found out the control panel is bad and needs to be replaced. I am having a hard time finding a service center and it is a pain to reach someone at their customer service. I will be trying to reach someone next week. If I can't, I will take the stove back to Sears with a large sign telling them to stop selling junk like Jenn-Air products.

My wife and I purchase 2005 Jenn-Ari Dual Fuel modular Downdraft Side -In Ranfe in 2006. JDS9860BDS, part # 11360827JG. We were very exitted invest money in this latest technology. Unfortunatly we wer fulled by the product. It lasted our fun with the ocven for six months. My wife went rost turckey in the oven, the oven would not turn on the power. All our eletrical system seem to be working ans so are the ligths on the oven. I contacted Jenn-Air technical support and he came replaced the logic moduler board and it started working. ( The logic board is very expensive. It lasted for about 7 or 8 months and again the lagic modular board failed. whe we contacted Jenn-Air they told us the manufactury warrenty is expired and you have to pay for the part and labor. You can imagine what that would be. We contacted our local technical support and they came and replace the board and the is at around $1000.00 and we had do this every time the oven faild to start.This happened about three times so far. It has been disoppointing experienc and I would not recommend anyone to invest any money with Jenn-Air product. If there is a class action agianest to Jenn-Air and on this product I would please include my name on it.

We special ordered a Jenn-Air Double Oven Freestanding Range. Model# JDR8895AAS. When we got it home and hooked it up it was the stove of my wife's dreams. A few months after cooking on it she noticed the control panel blinking and beeping and then it stopped and was OK. This happened 2 or 3 times.

After 10 monthes it went out all together and we had it replaced. One month later it went out again and we had it replaced. Now hear it is 5 monthes later and here we go again, but wait the original warrenty is now out. The control panel starts out by blinking and turning on to the cleaning mode, or just turns on the oven in the middle of the night. My wife is afraid it will start a fire one day. And now we have to start over with the extended warrenty.

Now when the control panel goes out 3 more times, and we are sure it will since the disign of the range puts the control panel directly over the heat of the back burners, it will then qualify under the lemon laws in the state of Virginia. Never mind the week or more each time, she cannot cook while we wait for the repair company to get the part to fix it. Also the right front burner has never lite and has been replaced once and still does not lite.

We would be interested in any class action against Jenn-Air. The oven costs money every time it goes out, since we have to buy more food, because we cannot cook normally as we would if we had an oven.

In July 2007, I bought a Jenn Air Range for $2,681.69. The model No. is JES900BAB and the serial No. is 15510931LL. Whenever someone walks by the range and brushes up against the knobs, the burners will turn on. Several times when I used the oven, it would turn off and give me a message, Feature not available. On December 18, 2008, my oven stopped working. I called Maytag the next day. They gave me the name of three authorized dealers. I contacted Appliance Work Center.

Mr. Lee came out to my home December 23, 2008. He did not appear to be knowledgeable with my Jenn Air range. He called an engineer and spent a great deal of time on the phone with the engineer. Mr. Lee informed me the control panel needed to be replaced and he would not be able to get the part by Christmas. After several weeks, I had not heard from Mr. Lee so I called him. He said the part was on back order. He came to my house January 27, 2009, with the wrong part. He called the engineer and the engineer told him he had the right part. After the two went back and forth several times, It is the right part. No it is not the right part, Mr. Lee tried to install the part. It was the wrong part. Mr. Lee left and some time later he called me to say he had received another part, but it was the same part that was shipped the first time.

On February 3, 2009, I called Maytag and requested that my range be replaced and my old range be repaired and sold as refurbished. They informed me that a technician had been out to my house to repair my range and a part was on order. I informed them that I was going to contact the NC State Attorney General's office and file a complaint. L. Eckwright with Maytag contacted me February 23, 2009, and stated she had a complaint that I filed with the NC State Attorney General's Office. She stated they were working hard to get the part.

Ms. Eckwright called me again March 2, 2009, to say they could not get the part -- it was labeled wrong so the wrong part continued to be shipped. Ms. Eckwright called me again March 10, 2009. She told me every thing I wanted to hear, my range would be replaced at no charge, my warranty would start new, they wanted to satisfy their customers, she would give me a loaner range until my new one arrived, she would expedite my order, and she would contact me the next day to schedule delivery and hook up.

I have not heard from Mrs. Eckwright again and I still have the same range. The NC State Attorney General's Office sent me a copy of the first letter they wrote Maytag dated February 10, 2009, informing Maytag they had 10 days to respond back to the NC State Attorney General's Office. The NC State Attorney General's Office sent me a copy of a second letter dated March 10, 2009, they wrote Maytag informing Maytag they had not responded to their first letter.

I have stopped baking. Whenever I need a cake, I buy one. I use my gas grill more.

I bought JENN-AIR GAS DOWNDRAFT SLIDE-IN RANGE JGS9900BDB in April 2007, from Maytag store for $2500.00 plus tax. Here my first problem the first day we got it, in range burners igniters 'click' constantly - all 4 at once. The service man came over took it apart,after he worked on ut he said my outlet switch cause that so we changed the outlet to a diffrent one. (That's surprised me because we had been using that outlet for the old range didn't seem to have any problem)

Not too long after those Click came again but now at least they didn't stay on awhole time while I was cooking. And when I clean the top surface sometime I got little electric shock. I jst ignored and lived with it..Until......7 or 8 months later,The electric control panel went dead I had to call the service man again(the first service man from Sears and 2nd from Maytag) to changed the control. I asked him about the click sound he had no idea. Ofcourse it didn't make that sond when he was there.

He offered me to buy 3 years extension warranty about $85. He told me it worth for this stove. He filled po the paperwork and I gave him my credit card information. I was so sure if there any more problem I didn't have to worried for another 3 yrs. Then September(roughtly) 2008 the electric control panel went dead again,burners work but control panel went out and nothing else works. I called Maytag and she said I had no warranty on it because Jenn Air denied it. She told me she didn't know why I had to contact Jenn Air. With all the promblem I've been through with this company it make me sick in my stomache and I afraid after I call them it will hate them more. My oven now is for pots and pans storage .

In Feb. 2006 we purchased a model #JDR8895AAB dual fuel Jenn-Air Range. In July of that year it suddenly started clicking, arcing and chemical smoke pouring out of the area around the control knobs. We assumed moisture had gotten under the knobs while cleaning. Jenn-Air replaced the parts since it was under warranty. On 2/5/09 the exact thing happened when a small amount of moisture from a cleaning cloth got under the knobs while I was cleaning.

I called Jenn-Air and asked to be partially reimbursed, I no longer want this stove since it is dangerous. My request was denied and as a gesture of goodwill Jenn-air will again repair the stove. I stongly recommend this stove be recalled. It is poorly designed and dangerous. We had to shut off the circuit breaker and I shutter to think what would have happened if a young person was using the stove when this happened.

The parts for our stove have yet to come in. I'm told it will be another week making it 4 weeks using only 2 burners then turning the circuit breaker on to use the oven. However, the burners cannot be used when the circuit breaker is turned back on. I would like the public alerted to the dangers of this applicance.

Our 23 year old Jenn-Air Convection slide-in range needed replaced. It had served our family well and we didn't want to settle for anything else. Went to our local appliance store and placed the order; when it arrived weeks later it came with the grill...that's it! There was no radiant cooktop cartridge; just an empty bay. No way to boil water or saute an onion...only grill!

When I inquired with the store assuming that the cartridge was on the truck, I was told that the range was not sold with a cartridge and after spending $2,000 I needed to spend $375 more to get one...Are you kidding me? Outrageous! I emailed Jenn-Air who didn't think it was a problem to post a picture of the range with a cartridge in the bay. I'm digusted and it isn't even hooked up yet!

The repairman has to replace the control panel again which will arrive next week, I have to pay another $151 to get it operating. This may be something I have to do every year, it seems AND, I can't obtain any parts I need without going through a repair service to the tune of a $75 diagnostic visit.

I'm out over $300 for repairs to a 2 or 3 year-old stove and went without the use of it for about 3 weeks since I bought it (at a premium cost.)

Originally purchased on 10/04/2004 from sears to the tune of 1749.00. Contacted Sears in Early August to report that the oven was failing to reach a baking temperature above 200 degrees. This unit is covered under the Jenn-Air Warranty and we had purchased an extended service agreement through sears.

control panel.

Requested a replacement unit.

My Jenn-air floating glass top slide-in downdraft range arrived with a cracked glass top on June 13, 2008. The glass top was replaced by Jenn-air on July 29, 2008. On August 14, 2008 I was cooking with 2 burners and we heard a strange sound, and low and behold, the top cracked! I called the dealer (Percys in Worcester, MA) who said they've never heard of this, but they will contact Jenn-air to get authorization to replace the top again. Stand by for updates. The glass top cracked completely from one burner to the back. Luckily, the stove is still usable. So far I have been happy with the stove performance.

What is next? Since it is a gas range should I fear the next malfunction or breakage of some other cheap part? I really don't have another $ 1000 to buy another range or to set aside for the continuing repairs on the one I have. I bought this expensive range because I thought it would last. My husband and I are trying to save for our retirement and wanted to buy quality so that we wouldnt have to buy another one again (my husband said to 'buy the last one you'll ever need') We don't want to be an expensive burden on our children but it seems companies like Jenn Air don't mind a bit being an expensive burden on their customers! I will be watching the news to hear of Jenn Air going out of business - I won't be at all surprised.

Our Jenn Air range is only five years old and we didn't cook very much over the last four years. Due to dietary changes, we have begun cooking at home more frequently. Last month we discovered that the four and the one on the touch pad were no longer working. Finding the replacement part was excrutiating. The Jenn Air rep finally decided that we needed to replace the clock w/harness. I ordered the part (over $200) and was told it would arrive in 7-10 days. Twenty one days later, I called to check the status and find that the part is on back order and they can't tell me when it will be available.

Basically, we have a stove that will only cook below 400 or over 500. My children can no longer bake for their school parties and we have to cook for much longer periods on lower temps. We are disappointed and disgusted that Jenn Air not only makes an inferior product, but they don't even keep parts so that it can be repaired when it fails. Replacement is not an option at this time - especially since we invested almost $2,000 only five years ago.

At this time, we are without the services of most of the oven and as a result have to either cook foods that don't require temps over 400 or cook food longer. It is inconvenient at best and very aggrevating that the company does not provide the parts necessary to repair their design flaws.

my stove broke. was under warrenity. repair man came 4 months ago. still waiting on parts--no oven. i have 4 kids and this has gotten to be a real pain.

The glass top of my JES9800AA slide in electric range broke late April. I contact Jenn Air and was told the part only was under warranty. They told me I had to have the problem diagnosed . I paid $68 for a company to come out and tell me the top was broken. The tech ordered the part and scheduled the repair for May 7. May 6 the part had not arrive so I called the repair company. They referred me to Jenn Air.

Jenn Air said they would forward my problem to another dept. and would get back with me in 24-48 hours. 48 hrs later I called back and was told the part was on back order until June 6. I asked for quicker response. Was told someone would get back to me in 24-48 hours. 48 hrs later I called back. Was told the Expedited Team was still searching for a part. I asked to speak to a supervisor.

Customer service rep said well, perhaps another supplier would have the part. Check back in 24-48 hours. 48 hrs later I call and still no part. Mind you, the range is less than 5 years old. I speak to the supervisor who forwards my request to the exchange dept.

On May 13th whirlpool calls and offers an exchange of a 2008 equivalent to my range. I agreed thinking I would get a range of equal or better quality. They said I had to pay $305. for the difference? Which I did. 10 days later the range arrives. It does not fit into the same opening. Part of the counter needs removed. The installation company said Whirlpool makes them charge the customer for any additional costs ($120) or my husband could do it. My husband agreed to my dismay.

The range is sitting in the middle of my kitchen. I asked the installer to plug the range in to be sure it worked. The range arc-ed when it was plugged in - sparks flew. He contacted Whirlpool who said they could send a tech out (NO) or replace it in 7-10 days. I agreed on replacement but have since changed my mind. I just want my money back and have nothing further to do with Jennair, Maytag, Whirlpool. The customer service is horrible. The range the replaced mine with is inferior in quality. I contacted customer service again and they tell me sorry, but since you agreed to the replacement we will not refund your money.

For the past month my family has had to eat out more often than not (there's only so many meals you can microwave), I've missed work for the installation. I asked the supervisor to speak to his supervisor and he told me no. Can you believe it! He said the line stops here. I asked him if he was the president of whirlpool and he said no. I asked for his supervisor's phone number so that I may proceed with my complaint and he said NO. I am contacting an attorney.

Pray for me. We have incurred additional costs of eating out, time off work. The emotional stress is overwhelming. I never thought Jenn-Air would treat their customers this way. When you purchase a $1600 range you would think you were getting top quality and quality customer service to go with it. Not so. This is heartbreaking to me. I cannot believe a customer service supervisor would tell me they will not give me a means to continue my compaint.