Jenn-Air Microwaves

I just bought a Jenn-Air Micro. I first had to replace the door then it developed a crack inside. The repair technician painted it and it still cracked. Now, it completely died. It is something electrical but they still will not replace it. I want a new microwave.

In August 2010, I purchased a M/Wave oven wall unit to be installed in a new home that is being built. It was installed in March 2011, but it did not work. I called twice for the repair -- April 07 and May 20. Until now, it is not fixed. Every time the repair man ordered the parts, Jenn-Air shipped the wrong one. I had to be on leave twice to met the repair man. Also, my husband had to be on leave twice to met him. Jenn-Air only gave us an extended warranty because the warranty will end by the time it would be repaired. So farm there was no help from Jenn-Air. I will never ever buy another Jenn-Air products. I will also tell my friend not to buy from them because of the trouble we've been through.

Part Two: Jenn Air Convection Microwave problems: Jenn Air Convection Microwave bought in Feb, 2009 installed in March 2009, with an extended warranty for repair added by Jenn Air when the appliance was not fixed within the year. (See part one, the French Door refrigerator saga) In the never ending saga of trying to get my new Jen Air appliances working, I finally sent a complaint to the Alabama State Attorney General's Office, Division of Consumer complaints. Carol S. from the Executive Offices at Jenn Air contacted me a couple of weeks ago after the third service company, Alabama Power came out to look at the microwave and refrigerator. Neither appliance has worked properly since the day they were installed. The head engineer, Mr. Phil A., from Alabama Power removed the microwave and took it to the lab for study. The door on this microwave would not close properly. When the door was closed the microwave would come on. I was told for over a year that I was not closing the door properly. Many repairs and a new door only made the problem worse.

When the warranty period was coming to an end a service rep from Jenn Air, Tina F. said that Jenn Air would extend the warranty for another year since the appliance was not repaired. I was under the assumption that the warranty would include replacement if the appliance could not be fixed. I was wrong. Today, June 30, 2010 I received a phone call from Carol S. stating that the microwave which had been under repair almost since the day I had it installed had a warped case and could not be fixed. She was ready to offer me a pro-rated amount on a new microwave, however, it would not be the same model as I bought, which means it would not match the other 3 Jenn Air appliance I bought at the same time. Also, I would have to pay for the new microwave since the extended warranty only allows for repair, not replacement.

Funny how it took them a couple of months after the original warranty expired to decide that the microwave could not be fixed, even though two other service companies, Jebco Appliance and Great Kitchens determined that the microwave was unrepairable and Jenn Air sent out a third company within the original manufacturers warranty period. They want me to pay for a new microwave now because the extended warranty only covers repair. How could a microwave which I never could use since March 2009 and was under repair for the full year of the manufacturer's warranty suddenly be unrepairable and I have to buy a new microwave, pro rated by Jenn Air if I buy a new Jenn Air. Jenn Air will not refund my money for the microwave or the cost of installation.

Here is the e-mail to Ms. S. with the service agreement. "Ms. S.: I do not know what kind of scam Jenn Air and Whirlpool is conducting. The appliances in question could not be repaired during the original warranty period. Jenn AIR HAS WAITED until the expiration of the original warranty to declare this appliance, the microwave unrepairable just to dun more money out of your consumers. This could not be fixed after 3 repair companies can out, Is your corporate office so desperate for money that they wait until the expiration of the original warranty to declare an appliance cannot be fixed. You should be proud of yourself, Jenn-Air"s corporate logo should be Caveat Emptor. By they way, this will be all over FB and on the various consumer protection internet pages, along with the addition of this complaint to the existing complaints to the Alabama Attorney General and CPSC. Jenn Air needs to be investigated for fraudulent business practices. Nadine"

"Dear Mrs.: This letter is written confirmation of our agreement in your recent telephone conversation with Tina at Jenn-Air Customer eXperience Center. We hope to restore your confidence in your Jenn-Air appliance as well as the service that stands behind it. Therefore, we have agreed to provide you a no charge service authorization for repair in the event your microwave should require service within the period between 3/09/2010 and 3/09/2011. Under this agreement you must contact Jenn-Air's Customer eXperience Center at 1-800- to arrange for service. Please request an agent using the automated telephone system and provide the telephone representative with the service reference number- SR# 1-730410531 the model JMV8166BAS and serial 15451020NT number.

This agreement applies only when the product is operated and maintained according to instructions attached to or furnished with the product. The same terms and conditions that apply to the original manufacture's warranty will also apply to this Agreement. If you have any questions or concerns regarding this service agreement, please do not hesitate to contact us by calling 1-800- or visit our Contact Us web page.... Thank you very much for providing the opportunity to address your concerns regarding your microwave. You are a valued customer and we apologize for any inconvenience this may have caused. Jenn-Air Customer Loyalty Team"

$660.00 dollars for the microwave, unusable for over a year, and the cost of installation, around $200.00 and the taxes paid. Plus I have a half cabinet above my stove, holes in the Formica back splash and whatever the cost of a new microwave will be

Update on the Jenn-Air appliances. The microwave, when I used it on convect on April 30, 2010, burned inside. The refrigerator is still freezing my food. I sent off emails after the repairs of April 12, 2010 stating that the temperature readout was 116 degrees and that the microwave still did not close properly and turned on by itself when the door was closed. This morning, May 4, 2010, after 3 emails and 2 phone calls to Jenn-Air's customer service line, I received a call from Jenn-Air representative **. She stated that she showed the emails to her supervisor and my appliances are working according to manufacturer specifications, that she saw the 116 degree readout and it was okay. Now, my refrigerator is hot and not freezing food. After much pleading, she condescended to arrange for service on both appliances again. I have pictures but I am unable to post them here. I have lost money on food that had to be thrown out, used electricity on products which do not work, aside from the costs of the appliances, delivery and installation. I have lost considerable hours on the phone and writing emails to try to get appliances that work.

We spent $15,000 on an entire kitchen full of Jenn-Air appliances. We paid for the top-of-the-line models, and I even had to pay the $15,000 twice because the appliance store we bought them from went bankrupt and sold out from underneath us the ones we had prepaid for.

From the first year, we have had problems with the microwave. Our double oven does not cook properly, and we've had problems with the gas cooktop as well as the dishwasher. The microwave has been the biggest issue, and after repairing the same part for the thrd time in as many years, I phoned Jenn Air. They absolve themselves of any responsibility and pretend to be "surprised" to hear of any complaints.

Tonight, the microwave started arcing, and it is posing a serious fire hazard. I am convinced we are looking at another expensive repair. I have shelled out over $600 in repairs for a $1000 microwave. The repair company has told me repeatedly that I may have paid for a Jenn Air, but what I received is actually a Maytag. They have also said that these parts are intentionally made cheap because the company would much rather you go out and buy a new microwave than repair what you have. Nice, huh?

I am just sick about this. I believe Jenn Air consumers have been "sold a bill of goods" and that there really needs to be a class-action lawsuit for this. Consumers have been taken advantage of, and there is absolutely no accountability on the side of the manufacturer. This is wrong, and I would gladly join in any group effort to go after Jenn Air and their family of sub-par brands.

Between all of the Jenn Air appliances, we have paid approximately $1500 in repairs. The appliances are only 4 years old, and most of the repairs were made within the first 2 years.

I set the timer on a Jenn-Air microwave convection oven to time, something I was baking in my regular oven. As soon as I set the timer, a ball of fire came out of the side (internally). If I had something in the oven, I believe it would have caught on fire and possibly set my house on fire. The company will do nothing and stated that I misused the product because I put the timer on without cooking something in the microwave. It was the timer only -- I did not set it to cook. The company will offer me a 15% discount on a new one which I rejected. I will also be informing the US Government as I think this is a very dangerous product. The customer service reps were total jerks.

I have a wall oven with microwave unit from JENN-AIR model #WM30460B. The oven glass window exploded without no worning while my wife was standing in the area even without the oven been on or running at that time. I called jennair to get a replacement, they told me it is been discontinued and will not find any any where. I found out that it is a deffect in all the black door glasses and now I have to buy $2200 new unit because they have no replacement, not to mention about the safty issue they knew about and never send a recall or a wornining

Purchased a Jenn Aire Microwave, JMS9158BAS Model Number which is a built in. There is a shield inside the microwave that prevents the electricity from entering the microwave. This heat shield has a hole in it. Jenn Aire gave me the number of their warranty dealer in my area. I called, it took them two weeks to come out. Now it has been 3 months and I am being told that the part is on back order. It is the size of a business card and weighs about the same.

When I called the customer service department with Jenn Aire, I was told they could not help me and when I asked for a supervisor, I was told that there was not one and I could not speak to them. I have been without the use of my microwave for about 3 months over a small part that to me seems dangerous as it set my bag of popcorn on fire when we first used it. No, the popcorn was not Jiffy Pop, it was a plain paper bag. Why are tese type of actions allowed today?

Good news for microwave owners! I too have a Jenn-Aire microwave, and the motor quit working that controls the turntable. No one had the replacement part, as is the case of some who have written here. After 2 mos. I called Jenn-Aire, and they couldn't help me until I asked for higher supervisors to speak to.

Ultimately one gave me this online company who had the part for $43. Go to RepairClinic.com and order part # 56001231. Or call 1-800-269-2609.

I purchased a Jenn-Aire Microwave in l991 with a new Jenn-Aire Kitchen set. In l993, the enamel in the unit peeled away at the rollers. It was replaced in l993 under warranty. Now the new unit is doing the same thing. I called Jenn-Air and C/S referred me to call the service agent in Tucson to review the problem and contact c/s. Authorized Technical Service came for a$50.00 fee. The result is that my spray cleaner Fantastic residue is the cause. This is the type of cleaner recommended in the service manual.

Now, the technician did try to call from my home, and was finally disconnected. He said he would call from his office the next day when he could wait on line. After one week I called the technician, Bob, and he told me to call myself. That they would not do squat for him. He asked me to have them call him. Now, I will call today, but I feel like I have wasted my money for the service call.

While this problem is cosmetic to me, I think Jenn-Aire should solve it.

He also suggested that I sand and paint the surface with a special Microwave paint. This sounds worse to me than what I have now.

I have noticed on the Jenn-Aire website that the new microwaves are Stainless Interiors. Could be better.
IF, I replace this unit, It won't be Jenn-Aire.
And, reading the other comments, I now worry about the convection oven glass. That is really something to be aware of.

I think the peeling of the enamel under the rotating dish will grow larger with time. Strictly a cosmetic problem, but still a problem. It should never happen and this is the second time for me.

I remodeled my kitchen in April 2005. I had a Jenn-Air microwave hood, dishwasher, refrigerator and oven/range installed. To date I have had to call for service a) 3 times on the microwave hood (1) keypad went dead, 2) motor went dead, 3) 2nd motor went dead 2 weeks later.) b) 2 times on the dishwasher (leaking door) and c) 2 times on the refrigerator 1) water dispenser not working 2) fridge freezing over and water stopping again. I have been stood up by the extended warranty repair service on 2 occasions afetr taking time off of work and now with the fridge out again afetr just over a year I am fed up.

I firmly believe that Maytag knowingly is manufacturing products with deficient quality and that they know that the expected service life of these products is far far less than the consumers perception through their decieving marketing (ie Maytag man) and are guilty of fraud. I believe I should be compensated or at least able to return these deficient products for a complete refund. I know there are enough other dissatisfied customers and as consumers we are entitled to to view their internal quality data.

Based on reputation for quality I purchased a Jenn Air range and over-the-range microwave oven; big mistake. We have had numerous service problems with the range and the quality of both products is very poor. The entire touch pad assembly on the microwave was replaced twice under warranty, and now, less than a year after the warranty is up, the touch pad has failed again. Each time I contact Jenn Air customer service I get a canned email response; This product is no longer under warranty.

Since it has already failed twice I had hoped for some consideration. I even told them I would fix it myself if they would supply the part but they have declined. Their customer serice department is a joke; the left two messages at my home, and then emailed me to say the phone number I had given them was incorrect! I will do my best to avoid buying any other Maytag or Jenn Air products, and will encourage others to do the same.