Jenn-Air Cook Tops

I bought a downdraft electric glass cooktop range in 2009. It's been repaired six times since then, including two new tops and three new controls. Last night the main panel went out. The plenum in the downdraft area is rusting like crazy because the manufacturer did not properly apply the paint. Thankfully I purchased an extended warranty, but this thing is junk. Complete junk. They won't even address the corroding plenum. They say "it's cosmetic" despite the obvious manufacturing problem and six, going on seven, repairs. Avoid Jenn-Air and Whirlpool. What a shameful product for the $2,500 cost.

I purchased a glass cook top in 2007 and the glass has cracked 5 different times. The most recent time, it cracked the day after it was replaced. Jenn Air is now trying to tell me, after 4years, that the glass top was not installed properly to the cook top & that is why it is breaking. I am using A&E Electric (a company they recommended.) They are a nightmare. Please advise.

Jenn-Air downdraft cook top easily leaks gas, and I had to have the Fire Department come due to hazard. Three times the gas has escaped without igniting, putting the health and welfare of my home and family at risk.

We have a Jenn-Air counter top gas cooker with six burners. Whenever you turn on any one of the burners, the electronic lighter keeps clicking. I have had this repaired two years ago.

Jenn-Air has gone down hill ever since Whirlpool bought it. My advice is do not buy it. Go for other brands like Dacor.

I already replaced the front panel once three years ago and it is acting up again. I hope I do not have to replace it. I have the stove for nine years and already I have had so many problems with it. Had I not paid $4K for it, I would have chucked it out the window. Last time Jenn-Air sent us the wrong parts. When you talk to them, they have no clue.

My Jenn-Air glass with gas cooktop cracked after six months. JA replaced the glass and it cracked again. They replaced the glass but I told that it was not the glass but something is wrong with the cooktop, so please replace the cooktop. They said if that happens again, Jenn-Air will give new cooktop.

By the time, the warranty expired for the cooktop, but not for the glass. So what they said was the repair guy said that our cooktop was not installed properly and because of that, our warranty is canceled. Jenn-Air has five years warranty on glass. Give me some tips please, thanks.

A large scorch mark recently appeared under the ceramic surface of my 2.5 year old Jenn-Air cooktop. The scorch mark is so unsightly that the entire cooktop needs to be replaced, and Jenn Air refuses to stand behind their product. They claim such an issue is cosmetic and not covered by warranty. They grudgingly offered 25% off a replacement after I persisted, which does not satisfy me. This clearly occurred as a product malfunction, since the mark is underneath the ceramic surface. Jenn Air refused to have someone take a look at the problem, and was uninterested in seeing photos of the mark. I am stunned by the poor quality of customer service I received, especially after I have been loyal Whirlpool customer for almost 30 years, and purchased a suite of Jenn Air appliances for my kitchen. I would never recommend Jenn Air to anyone, ever.

I have found 5D02, but that has the D slot perpendicular, so I think "off" would show as Hi or Lo.

I just wanted to warn everyone about buying a Jennair range/oven. We spent over $3,000 on a Jennair cooktop, and it has had issues with one of the burners and the oven ever since we bought it a few months ago. I have called Jennair and they have replaced the burner and worked on the oven, but the problem still exists. I asked Jennair to take the stove back because of all the problems we have had, but they refuse to do so. It's the worst purchase we have done in our lives.

Jennair customer service is also bad. They have even hung up on me a few times.

We have a Jenn-Air Dual Fuel Range, Gas Stove Top with 2 Electric Ovens Model no. JDR8895AAS. When I was cleaning the stove top with some spray cleaner and paper towels, sparks and a burst of flame came out from under the control knobs. The knobs are right next to the burners facing up so there is almost no way you could clean the stove top without pulling the knobs and spraying around them. What if a pot boiled over or you spilled something. A complete botched design.

I called Jenn-Air and a customer service rep told me they would send out a tech today free of charge to troubleshoot the problem and I would have to pay for the parts. A few hours later a second customer service rep called and informed me the service tech would not be able to get here till Tuesday, and told me to leave the stove unplugged until he troubleshoots the problem and I would have to pay for the service call. This means I have to go 5 days with no way to cook!

Jenn Air electric cook top **. All 4 plastic knobs began to break after only a few months of use. Replacement knobs from Jenn Air were a ridiculously high price of $15 each.

I purchased a Jenn-Air Cooktop P/N JEC9530ADS for about $650 on 11-26-2004. I spent $263 for repairs in July 2009 and another $275 for repairs in August 2010. The part which failed was the right front switch burner control in both cases and the failure mode was identical. Spending $538 in less than 6 years for an appliance originally costing $650 is ludicrous. I was basically told that the warranty was no longer valid so therefore we can't help you! Unbelievable!

I would never buy a Jen Air product again. I am redoing my kitchen and instead of being able to recoup some of the money by reselling this product to be replace by a free standing one I would not in all good conscious sell this for twenty dollars it is so awful. This product is a complete loss for me and would never buy it again.

I have had nothing but problems with my Jenn Air stove. Right now, I can barely get gas on the cook top, the oven light has been going off and on for the past 4 years. The window around the glass on the oven door is rusting, I stop using the down draft years ago because of the smoke that backs up, Jenn Air had the stove installed for me. It is very frustrating trying to talk to these people. I paid too much money for this appliance to have one thing after another happen to it. I thought this was my retirement range, however, it and customer service has become a night mare for me.

A 3-year old gas cook top. I like how it cooks and how it cleans up. But three of my knobs have melted and one of the igniters has crumbled. I am waiting for the rest to go. I wonder how do supposed smart product engineers design knobs that melt when they are near heat? This is my last Jenn-Air.

I paid over $1000.00 for a cook top from Jenn Air (model cce3451w). I broke a $4.00 part that happens to be no longer be available and was told by the customer service rep that my only option was to buy a new cook top. This one is less than 4 years old! Not only don't they have the part, they recalled all of them from their parts distributors, so it is not available anywhere. I have made hundreds of calls looking for this part! What a load of garbage Whirlpool is!

I am reading the complaints on Jennair and agree they are not helpful to their clients. What really gets to me is I paid over $1000 for a glass cooktop which looks great, but you can never clean the thing without buying some special cleaner. After getting the thing put in I read the "warranty/info" which states you can only use certain pots/pans/cleaners, etc. What good is a cooktop if you have to look at everything you do. You cannot even clean the cooktop with a sponge/water/cleanser. This should not be allowed. It's inconceivable you have to even think of such a thing.

I purchased a Jennaire gas five burner cook top. It fitted my requirements exactly .A flat surface so when pans are moved they don't meet a huge drop. A center burner good for a wok. All is well except that the control knobs melt!!!!!!!!!!!!!

Sears came and replaced the burnt knobs.

When I complained to Jennaire some three - maybe four years ago - I was told that the pan I used was too large. It was all my fault - "hadn't I read the instructions"?

I designed a flame diverter which would be an after sale fix. A very simple concept - cost maybe three to four dollars. But, they just don't want to know as they are "Jennaire."

Right then and "I'm Geoff!" but not as arrogant as Jennaire.

Next time I will purchase from abroad. The Japanese taught us that we don't make the best cars. In the same way, Jennaire should learn that there is competition - but I'm sure they won't learn until they also need a bailout . They they don't want my business a second time.

Many problems since I purchased this electric range in 1989. Still under extended warranty. Seems burner switch shorted out and turned burner on tonight which caused a kitchen fire. In past oven when into clean mode by itself and caused damage to pans in oven.

Have owned this cooktop since March 2007 and my wife has never been totally satisified with it. It takes over 20 minutes to boil a small pan of water for iced tea and she complains that it does not get grease hot enought to fry foods properly. The burner grates are too high off the flame. I had A&E Factory Repair come look at the cooktop and they said all burners are working fine but the height of the grate is too much to allow items to heat up quickly.

This has been an ongoing problem since the purchase of the stovetop. Documentation begins even prior to November 2007. The location of the stove top button to the heat. The short proximity melts the stove top button with very small pans as well as large pans.

I purchased this cook top in February 2005, it was not installed for six mos. In June of this year the device started clicking uncontrollably. We called a local service Company (Aaron Appliance) who we have dealt with in the past on repair of washer/dryer; they diagnosed the problem suggesting we needed to replace RF LQ Burner spark, LF & LR switches or modules, however they we unable to get large RF Burner apart and were reluctant to undertake repair for fear of causing damage. (Our cost $79.15)

On June 10. 2009, we called Jenn-Air Customer Assistance, 800-536-6247, who sent a rep from A & E Appliance Repair Company. They diagnosed problem and provided an estimate of $460.94 to repair, designating 3 parts (1 igniter, 1 Spark Module, and 2 switches). Our cost was $79.20, which we were told would be credited if we contracted with them to do repair. No time limit was designated. I was upset that a cook top I spent close to $800 for would require $460 of repair after 3 years of use.

I called Jenn-Air and was offered no relief on parts, but rather a 20% discount on a new Cook top. I found this absurd. Why would anyone buy another Jenn-Air product we this kind of experience.
We went to the Internet and researched everything we could. We found numerous frustrated customers who suggested that clicking sound was related to excess humidity that was shorting out ignition system. We got out our blow dryer and dried out system and problem went away. Unfortunately after three mos., it returned.

I called A & E, they informed me that I was no longer entitle to Credit for initial visit because it was more than 90 days from initial call. (It was 92 days actually, but no exceptions) The clicking went on for three days until we unplugged cook top. I called Jenn-Air Customer Service and explained my case. I was offered a discount on parts this time. Jenn-air ordered the parts and I called A & E to install.

The visit from A & E resulted in installation of two switches on left side. But technician could not replace Igniter on Right Front Burner, deciding that Right Front Burner needed to be replaced. Unbelievable! The part was covered by warranty! However one screw need to be replaced. Only $7! Yes! My costs $125 for parts, 143.58 for A & E, Cumulative now $427)

Now repair is complete. Clicking is gone. The technicians from A& E decided that Module spark unit wasn't necessary, the new burner included an Igniter and the $7 magic screw didn't fit in new burner. So I'm left with 3 parts I do not need. I think, no problem, I'll return the parts, they were very expensive so I should get some $$$ back. NO! I just learned that Jenn-air does not refund for electrical parts. And I have to pursue the refund for $7 screw from A & E.

Through this experience everyone has apologized, but has stuck to the book; outside of the discount on parts and the one warranty item, I've feel this is unfair. Rules are announced after the fact, at no time was I told parts were non-returnable, or that A & E's estimate was only good for a limited time frame. A & E is your service provider, why am I being squeezed by both? [Their] policies have continued to frustrate me. The pricing for replacement parts is outrageous! $7 screw, you must be kidding!

Most of the appliances I own are directly produced by [their] family of Companies (i.e., Jenn-air Cook top and Oven, Kitchenaid refrigerator and dishwasher, Amana washer, Whirlpool gas dryer). Based on this experience and seeing the generally poor quality of parts and unit construction, I doubt I will ever buy from [their] group again. I would like to return extra parts and get a refund. Please advise. I'm out $427

My $1,330 Jenn-Air glass electric cooktop is great -- it's a joy to use. The warranty is not. A heating element burned out. It's a $63 part covered under warranty, but only if I pay at least $130 for a tech to make 2 visits: one to verify that it's burned out, and another to replace the element. I can spend 45 minutes replacing it myself for $63, or hours keeping appointments with techs, and then pay twice as much. What a worthless warranty.

This range should have been recalled. I've been without an oven for a total of about 2 1/2 months in the three years I've had this stove. I will have spent $1950 in total to have a gas range that is out of commission a large part of the time I've owned it.

Model SVD48600P grill range. Eleven years ago I purchased this range. One month after I purchased it the electronic key pad went out. You can still use the stove and oven but you can't see the clock, timer or over temp or balance of late start oven bake. Jenn-Air sent a repair man who was a wonderful! A year an half it went out again. They sent a repair man. Two years again and then two years after that.

Today it went out again. I was told "How many times do you think we should replace a 90 day part. I said I gave up a stove I never had a problem with after 35 years for this up grade and I shouldn't be replacing the exact same part ever two years. May's answer, "Well I don't know what to tell you you know that it will only last two years its your choice to fix or not." So I called the repairman who said it's $310. To fix and we no longer do repair work for Jenn-Air because they don't stand behind there parts.

I had to have my Jenaire range replaced because the door would not close correctly. After many attempts to fix the door, I was given a new over. A few months later the control panel stopped working. It was replaced and 2 months later it has stopped working again. Now my range is beeping and it isn't on. It beeps randomly for now apparent reason.

I had to have my Jenaire range replaced because the door would not close correctly. After many attempts to fix the door, I was given a new over. A few months later the control panel stopped working. It was replaced and 2 months later it has stopped working again. Now my range is beeping and it isn't on. It beeps randomly for now apparent reason.

We bought a new downdraft cooktop from Jennair. Put it in and it is misshapen (warped). They sent out a repair company 4 days later who said it's the glass. We waited 3 more days for the glass (never being able to use a stove at this time) and it comes in shattered, another 3 days wait for a second glass and the company makes an appointment for 2 days later. They came out, put the glass on and it's still warped...so now they say it is the metal housing.

OK, now we wait for the metal housing. The housing gets there and the company comes out and decided instead of replacing the part, now they want to drill the old part to make it work. We bought the cooktop on March 12, it is now April 1 and we have finally given up on having a perfect new cooktop. Now it is modified and I'm tired of fighting the companies. If you are in the Miami, Fl area, avoid Flamingo appliance repair and Allstate appliance repair.

BTW, Jennair said all technicians are factory trained, but yet one repairman that came out said he has never received any training from anyone but R. Morgan Technical School, and especially no training from Jennair.

We now have a wounded stove that they consider to be fine.

We received a Jenn-aire black glass-top island downdraft range to replace another range that failed during the warantee period. The black paint on the metal rims around the glass-top began to bubble & peel within a year, & the repairman said that shouldn't happen, but Sears would not replace it. The material on the large flat grill began to degrade & flake off prior during the warantee period, but he said it wasn't a problem (but it was to me!), and Sears wouldn't replace it.

The self-cleaning oven function failed within a month of the end of the warranty coverage. We have had problems with the control panel, which a serviceman repaired once while under warrantee, but have had continuing intermitant problems with it, but it does not make the range unusable.

The self-cleaning oven function still doesn't work, and the material degradation & flaking/peelling problems have increased with time. We cannot afford to replace the range, and do not use the flat grill as we are concerned that the non-stick particles may get into the food cooked on it, which would be harmful to our health.

purchased a glass range top which was installed in 2006. front dual burner did not work. .had it replaced. burnt out again 2 weeks ago.. seems to me a 3 year burner should not break... phone number on jenn air website is disconnected. model jec9630bdb

i am without the burner i purchased the range for. and it has already been replaced. i found a website where many others have had same problem... jenn air should make this good without cost to me.. they need to recall this range.

I purchased a range top made by Jenn aire which is the only mistake I made in a new expensive kitchen. I am satified with the product as far as cooking but could not clean it without a bunch of smudges. I have tried everything. This morning I tried mixing baking soda and water to make a paste but that did not work. I finally tried a stainless steel cleaner and finally after 3 years of trying everything I finally found something that cleans it 90 %. A friend told me about a product she used on her's which is called Root Soft Brush but it seems I can not find any place or anyone who sells it. If someone knows of anyone with that product I would appreciate if they could forward the information to me.

We bought an old house, built on and remodeled in 1994. We installed a fantastic Thermador smooth top electric cooktop with downdraft vent. It worked like a charm, except my husband really preferred gas. So in 2007 when it was time to remodel, we decided to sell the Thermador and install a Jenn Air based on my previous experience in the 1980s with a Jenn Air cooktop and downdraft vent that I loved. This has been nothing but a headache. The grates that pans are set on are positioned so far above the gas that the downdraft pulls the flame away from the pans. In otherwords, the downdraft vent CANNOT be used when cooking except with the griddle, which is low enough ever the flame to protect it.

I have been trying to make this work for a year. The grill is, of course, useless. The shape of the gas line is ridiculous. It is basically 2 U's or a capital E, which leaves half the surface without heat. The vent automatically comes on when the grill is being used, but the downdraft is insufficient to keep the smoke in check, and so the kitchen smoke alarm goes off, which is deafening. My conclusion is that gas cooktops must be inappropriate for downdraft vent systems.

But, of course, Jenn Air should have known of these problems, testing their cooktops, and NOT SOLD items that would not properly work. I had hoped to convince them to replace the system or refund our money. But obviously this is a company gone bad, which is really sad. Their products used to be THE BEST. I'm sure eventually we'll have to replace this unit. But it is irritating that you pay top dollar for a reputable product only to find it has gone to pot.

First off all exuse my spelling I come from Germany! I dont think we can do anything about this since it is a few years since i bought this Jenn Air cook top.it was a $1,400 Cooktop and the very first time I used it the paint from the burners mellted away. Then it would not stop this clicking noise when you had the stove on.I guess it's the outomatic somthing.Then the downdraft started to rust away. This was the first year, when I called JennAir they said my warranty had expired. How can an Appliance that cost that much look like it was 20 years old after just one year? Do we need to start bying Appliances from outside the US to have a better quality?It is bad anough we can't build better cars. It just makes me so sad be course I love this country and I want to be proud of our products. Shame on you JennAir!!

The stove top would never come clean from the moment we bought it. I only used the cleaning methods described by the manufacturer until I became totally frustrated with customer service's lack of help. Food baked on and would not come off of the burner dishes. I purchased the stovetop with the black finish. It works great, but always looks dirty and greasy. I've tried everything to get it clean now. I expected a better product when I spent over $2,000. Customer service wouldn't do anything from the moment I called. I think the finish is defective. I'll never buy another Jenn-Air product.

Permanent stuck on dirt in the cook trays.

We purchased a Jen Air cook top on Sept. 15, 2008 for $1,062.99 plus tax. Installed Oct. 28th, there was a chip on the glass, some weeks later the wrong glass top was ordered. More weeks later the two right elements stopped working. We were treated very poorly at the appliance store, we were placed on hold for a long time were told they could not do anything emailed Rep. Jolene R at Whirlpool on three occasions to no satisfaction. We have asked that this cook top be replaced because we feel that it must have been damaged in shipment. All refuse to do this they will only repair. We purchased a new cook top and that is what we want.

As I read this website I was shocked to see how many complaints were of the same nature I am having with my Jenn Aire smooth top range. I purchased a slide in Jenn Aire range on April 22, 2006 and paid $1,488.15 for it: model number JES8750BAF. ON June 26, 2006 the top cracked over the right large front burner. The parts and labor was covered by warranty.

On November 13, 2008 the right large front burner burned out at the center part of the element. The parts were covered under the warranty, but I was required to pay $158.00 for labor cost. About a week later (the first time I turned on my oven) the front panel that controls all the electronics went out. The service man came and told me it was a $400.00 part that would be replaced by warranty but I would have to pay another $147.00 for labor cost. I was told the part would be in on December 15, 2008 (today).

When I called to confirm my appointment for service, I was told the part was on back order until December 30, 2008. You might imagine how angry I got with Christmas Eve only 9 days away and I am expecting about 100 guests at my home. Each Jenn Aire Service Representative I talked with gave me the "brush off" and refused to get me to Mr. Jeff Fettig CEO of Jenn Aire. I was finally able to speak with a Mr. Ran who stated he was with Consumer Affairs Board for Jenn Aire, but he was of little reassurance that my range will be repaired before Christmas. Telling me to call Customer Service in two days.

I can now understand the Customer Service Representatives non-caring attitude-they have heard this complaint 1000's of times before. What I can not understand is Mr. Ran and Mr. Fettig not having corrected the problem years ago. When a call about a problem with the burner and power panel comes into Customer Service, it should be channeled directly to Mr. Fettig for him to deal with. I would like to be included in any class action law suit against Jenn Aire. The repairs on my range in less than three years have far exceeded the original cost of the range when it was new in 2006. This is a true indication that Jenn Aire is "scamming" the public and doing nothing about it.

We also purchased a Jenn Aire cooktop model jec9530adw and it was installed 2 years ago. The switch for the front double burner has already broken twice. The replacement part lasted only 6 months. The repairman ordered another part 3 weeks ago and was told it was on National backorder with a delivery date of 11/28. When 11/28 passed he called again only to be told the delivery date of the part was now 'indefinate'. I should say that when he replaced it the first time he said it would likely happen again because it was a poorly made part. Guess he knows his stuff! I think Jenn Aire/Maytag should replace these parts free of charge.

We also installed at the same time a Jenn Aire microwave model jmv8208aas. After a year steam penetrates in between the glass on the door when we use the cooktop below. We had a GE above range cooktop for 16 years and NEVER had that problem. These are clearly poorly made inferior products from this company. I would advise against buying any appliances from this manufacturer.

The first replacement part cost $115 and the second replacement part was quoted at $118 but is unobtainable.

I replaced all my kitchen appliances with Jenn-Air appliances in 2007. I am satisfied with the performance of those appliances with one exception. Although the stainless steel gas cooktop works well, it scratches VERY easily. Only the very softest clost can be used to wipe it clean. The steel is very soft and this problem can occur from day 1. The stainless steel on the other appliances does not have this problem.

We choose a Jennaire gas cooktop when we built our house. The gas burners on the left side wouldn't ignite with the piezzo electric igniter from the start. We used matches when we used this side. Then the rear right one started not self-igniting, so now only the right front burner will self ignite. We had a repair person in to fix our dishwasher and we asked him to look at the Jennaire. He couldn't see why it wasn't igniting, since the tubes from the gas burners to the igniter were open and clean.

I read from your site on Jennaire that others have had this problem. It seems that there must be a design defect, since the igniters on the left wouldn't work from the time we got the cooktop. The burner on the left has a sticker on it stating, use in left side only. But the burner from all appearances is identical to the one on the right. I wonder if there could be a mix-up in labeling the left-side burner, so that two right side burners got shipped out by mistake.

We have just lived with this problem, and keep matches near the stove. But it would be nice to know if the problem can be easily fixed. When we called Jennaire about the problem, they just told us to make sure the tubes carrying the gas from the burners to the igniter were clean and open. We have done that and it still doesn't work.

Products we purchased were the top of the line cooktop and double oven and dishwasher. As others have experienced the knobs on the cooktop have all failed. In my opinion this constitutes a safety hazard as you may not be able to immeditely shut of the gas burner. The doors on the double oven do not close properly the electronics sometimes work (certain functions fail to operate and power must be turned off and system reset before they do) and the dishwasher fails miseably to clean. Overall satisfaction with the products fall far short of the investment. Would not recommend the product or the services.

The glass front on my Jenn-Air oven exploded! The gas cook-top was not in use, and the oven was off. Fortunately a local repair man was able to replace the glass the next day. When I called customer service, I weas transferred to a supervisor who told me the glass breaks. Sometimes stress fractures occur and after all it is 8 years old. As a good-will gesture they are sending me a $25.00 check! Apparently, when you buy an appliance witha glass front, you should expect it to break. No more Jenn-Air anythnng for me - after 2 ranges, microwave, Maytag washer, dryer, dishwasher, garbage disposal!

A $189 repair bill, and an 18-month old grandson who is now afraid to go into the kitchen!