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Consumer Affairs


Is this your Business?

Jenn-Air Convection Oven


Consumer Complaints & Reviews

I think that this type of stove should be recalled because of how dangerous it is to clean the glass. You have to take it apart and it is so hard to clean. You need to try to get the two pieces of glass back in by yourself. The first time it happened, they had a repairman come and this guy needs me to help him get the two pieces of glass back onto the door. I wasn't getting paid; he was! They should have made the glass a sealed unit. The glass always looks dirty because you can't just clean the front and back of the glass--the condensation and any type of spattering ends up in between. If I had know the stove was always going to look dirty and if I wanted to clean it and I was going have that much trouble doing it, I would never have bought it! For its price, it should have been made so much better. I have not recommended this stove and never will. I hope somehow that there is a class action lawsuit against this company.

I owned a Jenn-Air stove for 5 years and 8 months. Half of the control panel has stopped working. The oven has now become unusable. I contacted Jenn-Air Customer Service, and they refused to split the cost of the part.

Whoever heard of the oven doors breaking? I have a Jenn-Air slide in stove and for some reason the door was getting very difficult to open, but at the same time it's not tight enough to enable us to use the cleaning mode without pushing on the door. The service repairman came out and said the hinges needed to be replaced. I ordered the parts and came back out in 2 weeks. Looked like the problem was fixed, but within 2 weeks the door was so loose that I had to jam a chair under the door handle. Service came out again and replaced the hinges. Same scenario. Again, the service man came out. Same scenario. He came out again and it's still the same scenario. Finally, the repairman said this happens all the time and there is something wrong with the hinges.

I decided to call Jenn-Air and ask if this was a problem that they were aware of and of course they said, "No, not really." I called another repair service, thinking maybe they would have a solution. So they came out and yep, same scenario. Finally, I wrote a letter to Jenn-Air and included a photo of the stove with a chair jammed under the door handle. And I got a generic letter back saying: "Sorry for your problem. Call an authorized Jenn-Air repair service." I already did. This of course infuriated me, so I sent an email to customer service as well as some key Whirlpool execs and the media relations department. Next day, I get a call from customer service. Why? I don't know, because the only solution suggested was "maybe it's time to buy another stove." So that was pretty helpful. Don't buy a Jenn-Air. The quality is terrible. The paint is chipping. Screws on burners came off within first month. The digital panel is very hot when oven is on and the customer service is "not".

Thank Goodness I bought the Extended Warranty. I purchase the Jenn-Air Convection Downdraft in 2010. Just after one year, I ran the clean cycle for the first time and it toasted the control panel. Fortunately, I bought the extended warranty for $265 and it paid for the call. I've been leery about running the clean cycle ever since so I've been cleaning it by hand.

Now it's year 2 and my convection fan just quit working and my oven light won't go off. The technician is coming in 4 days so I think I may just run the clean cycle since I have nothing to lose. Thank goodness my warranty covers me to 2015 because I have a feeling I'll be using it. Never again will I buy Jenn-Air.

Jenn-air wall gas stove. This pricey wall oven has broken down numerous times at great expense. Jenn-Air had a reputation for quality. What happened? We have a large family so we bit the bullet and paid top dollar to buy a top quality brand expecting it would give us many reliable years of use. I am fed up with the constant breakdowns and expense to get it working again just to have it break down again a few months later. Jenn-Air should bite the bullet, recall this product if it seriously wants to retain its reputation as a quality manufacturer. We are not alone it seems, there are many complaints on the web about this oven. I seriously hope the company is listening. We all replace appliances and remember which products/brands served us well.

We had to buy the Jenn-Air as it was the only downdraft made and I got the model with the convection oven. I have had a workman out to it every 6 months or so. I have had the circuit board replaced quite a few times, the main double burner (front-right) replaced and now, the convection fan works intermittently. I have had a repairman out to it and he could find nothing wrong with it. But within two days, the fan would not work again and this time, the back of the oven glowed red-hot. The bottom element did not seem to get hot at all. I am frightened that it will catch on fire.

Four years ago, we purchased a stainless, wall-mounted Jenn-Air convection oven, a Jenn-air stainless down draft convection oven, a stainless Jenn-air wall mounted microwave, Jenn-air stainless fridge and Jenn-air stainless dishwasher. The microwave touch panel has been replaced three times and the inside light has not worked since the first year, even their technicians did not know how to change the bulb. The main burner on the down draft range has been changed five times and makes clicking sounds non-stop. The microwave door hangs down and does not close properly. The dishwasher does not clean very well and has bad odors all the time. The convection wall oven has now stopped working. The fridge is the only thing that has not caused problems. After the warranties were up, we had to pay for all the parts and service. We bought Jenn-air because years back, they were high-end appliances and worth the extra money. Not now, I will never buy Jenn-air again.

Like many others here and elsewhere on the internet, I purchased a JCS9860BOB. I thought it was a high-quality oven, and just 2 years later I am replacing the electronic control board. Let me say that I live alone and rarely cook; if I do, it is usually in the microwave. So this over has had very little use. What does it take to force a company to do a recall?

The key pad went out on the gas top/electric oven four times. The repair idiot told me not to allow my fingernails to press against the key pad. What an idiot, I barely had a 1/16 of inch finger nail length. So I purchased a second Jenn-Air, and it's all gas and the convection fan does not come and the repair idiot complains about my gravel road, etc. So it's almost a year old and no convection fan, I am disgusted.

Our Jenn-Air downdraft oven has had a vibration while using the Convection Roast. Sears has been out and replaced the fan at least twice. They have been out numerous times trying to locate and cure the vibration by replacing screws, tightening things up. Besides having to be around every time they show up, and the wasted electricity while they test, we also have to listen to vibration every time we use the convection roast from an expensive stove that shouldn't make such a noise and no one can seem to fix. Sears has said they can't fix it.

Fire Hazard! I have a 27" Jenn-Aire Convection double wall oven. It is my third one. First one purchased in 1996...in the first year over 12 service calls. They came and fixed the same thing over and over, finally after getting ridiculously angry, they came and replaced the ovens. 2 weeks later the same thing happened. they came and gave me a third oven.

The problem? After self cleaning the first time the oven went on all by itself...to broil-with the door closed! Thank God we were home. Function F-2 showed. Second oven, never cleaned it and did it. Third oven...happened three times, had it fixed twice without self cleaning. I was just cooking and it happened.

Well, last week in the middle of cooking dinner. went to broil 30 minutes into my 1/2 hour cooking, the meat was burning, splattering and the smoke was horrible in the house, I was upstairs and my 7 year old smelled the smoke. F-2 function again. I am getting a new oven now, but which one? I am reading horror stories from all of them!

Almost burned my house down each time, Jenn-Aire was no help until we has someone step in and help us with the first lemon. Cost a small fortune to fix each time. The cabinet the oven sits in is warped and cracked now.

I am replacing my kitchen counter tops and thought maybe I should replace my 22 year old Jenn-Air oven. In my search I have discovered that Jenn-Air is the only company that can make the downdraft type oven I need. This is very disappointing because my mother replaced hers and immediately after purchasing it she started having trouble with it. I then went online and found that the problems she was having were very common.

I am stuck between a rock and hard place to keep an old oven (replacement parts are unavailable) or buy a faulty new one.

We bought a Jenn Air Convection Oven in 2001. This is all I heard from my wife was how she wanted one and we splurged and got this one. Things went well, for a while; and then the clock panel started getting dimmer and dimmer. We had to replace that. Now we seem to have the infamous sensor in the oven going out. After the garbage I got with the clock, I haven't called Jenn Air, really no use. What I will say though is it is my last Jenn Air, even if they are giving them away. I know times have changed but when my parents built their house in 1955, they bought a 40 inch General Electric range even had a deep fryer well. It was 31 years old when it was replaced and it still worked. Oh for the days.

while cleaning my jenn air convection oven we heard a loud bang and rushed into the kithchen to find that the glass door had exploded and shattered glass was all over the floor is there a recall for this has this happened before????

I purchased my stove from Lowe's in 2004 and the convection oven is no longer working. I am extremely dissatisfied with this product. I bought Jenn-Air because I thought I was purchasing a quality product not a lemon. I called and I was told that it would cost $500.00 to replace the convection oven. My previous stove worked until I replaced it and never encountered these types of problems. The oven was installed in 1968 and worked until we replaced it with a Jenn Air stove.

I have replaced the relay board in my Jenn -Air radiant range/convection oven several times now. The circuit boards last less then 2 years - The model is SCE 30600B. This seems to be a recurring problem with all Jenn-Air ranges. The circuit board is made by the Robert Shaw company who generally makes a good product. However it is the Jenn Air designers who placed this circuit board in a high heat location which can damage the board every time the oven is used.

Jenn Air has received countless complaints about this and has done nothing to address the short lifespan of their electronic control boards. I bought this range because of the good looks and what I thought was a good reputation. The price was much higher then other ranges. BIG MISTAKE.

I will never buy anything from them or Maytag again. I have learned to replace the curcuit boards myself so at least I save the service call charges. I will design a cooling fan mount and isolate the circuit board from the back of the oven so that the board quits overheating. Gosh, you would think that Jenn Air could do this. Poor quality designs will eventually bury them. Unfortunately it might take awhile.

I bought a Jenn Air stove and after two days the rim on the top of the range burned while I was cooking on the power burner. Jenn Air sent a someone to assess the problem, and they changed the supposed stainless steel top and left. Not even two days later, while I was using the same burner, the range top burned again. Since then I have had to take off numerous amount of days, to accomodate service people sent by Jenn Air, who do not know what the problem is.

Now I am dealing with Mary H., at 1866- ext, 7790 and it has been since April, that they do not know what to tell me or they are not attempting to rectify the situation. At this point the stove is not worth the 2500 dollars I paid, and I want them to take back the stove and give me my money. If the company can not explain why this is occuring, should I wait for the stove to burn up completely? As of today, July 23, 2008 she has not returned a phone call from 2 weeks ago. melting knobs, burned rim, clicking sounds when cooking, poor convection oven.


I paid $1,450.00 (sale price) for a Jenn Air range with convection oven on May 30, 2006 and I've come to LOATHE it with a passion! It's impossible to simmer anything on this stove top---it's either all (full boil) or nothing (burner turned completely off). The convection part of the oven? It ended up being something I've only used three times.

The first time it worked o.k. The second time I used it I had to turn it off because the fan at the back of the oven was making a terrible clattering noise. A repairman fixed the fan, but the next time I tried to bake using convection the fan failed again. The back of the oven was glowing to the point where I really feared it might catch on fire.

Today the repairman told me the oven element was cracked and needed to be replaced ($85.00 just to come to my house plus the cost of the element)and he told me it would cost me an additional $200.00 plus to fix the convection part of the oven! I've owned considerably cheaper ranges that have worked better and lasted MUCH longer without expensive repairs. Jenn Air has lost me as a customer. PERMANENTLY.


Expensive repair costs for a relatively new, over-priced and grossly over rated appliance!

My Jenn Air convection double oven display has started to go out on me again. The part is a circuit board, the repair man called it the relay board. It sits up above the oven and evidently is sensitive to heating and cooling cycles, imagine that! I replaced it only 5 years ago, hoping they would figure out how to make it last longer, and the repairman told me not to use the self cleaning feature, so we tried that. Well, here we are only five years later and the bottom oven has been unusable for about a year and now the top oven blanks out after reaching a certain temperature. It comes back after the entire oven cools, but will probably stop functioning completely soon.

I refuse to support this unacceptable solution of having to spend $450 on a stupid circuit board that is not build for the environment it is intended to be used in. Jenn Air had plenty of time to release a board that could have survived the environent of their oven. What good is solid state circuitry if it blows out every few years. Give me relays or tubes if they will last for 15 years! So we are removing this bad oven and replacing it with something else. We will steer clear of any future appliances with the Jenn Air!


I purchase a new Jenn Air double convection oven in 2005. The door on the bottom oven has never stayed closed. The light will not go off and it will not preheat. That did not bother me too much because we always used the top oven and probably did not need two ovens to begin with. Now, the oven is about two years old and the top oven door will not stay closed. Since the warranty is expired, I decided to just buy some new hinges and replace them myself (how hard can it be?).

I called Jenn Air to order the hinges. They informed me that the hinges are no longer available and that I might check with an after market distributor to find a replacement. It turns out that there is no replacement. It appears that my only option is to take this $2000.00 two year old oven and throw it in the dump. I will never purchase anything manufactured by Jenn Air or any company associayed with Jenn Air again.


I have been screwed out of $2000.00 because of defective hinges that Jenn Air has no intention of replacing for any price.

In May 2007, my new Jenn Air had the entire top oven door replaced by the company because it wouldn't close all the way, leaving the light burning. There was also cooking liquid trapped inside the glass. On August 14th, the upper door of my 30 Jenn Air Convection combination wall oven fell off as I was opening it to remove a roast. The blazing hot door fell against my hand, badly bruising my right thumb, bounced off my leg leaving a bloody gash, and hit my brand-new Ipe floor leaving another gash.

My beautiful floor is scarred in several places. In order to repair it I risk injuring the radiant heat beneath the floor. It requires an expert. I also have this permanently damaged thumb which is becoming arthritic and is quite painful. It is now misshapen and causes me difficulty writing by hand. The second door ripped the brand-new corner cabinet that houses it. I have literally spent hours trying to find people at Jenn Air who actually cared about their customers.


Three years ago my fiance purchased a Jenn-Air convection oven and microwave. From the beginning, the door would not shut properly and the light stayed on. After reading the other complaints, I realize that the long time it take to heat up is not normal as it takes forever it seems to reach proper temperatures. Today I lifted the door handle upward thinking that maybe that would make it close better and it shattered into a million pieces (the glass on the outside part). The outside part of the two handle bars are attached right to the glass. Only a screw part connects to metal. By lifting up just a bit I put pressure on the glass, thus shattering it. If it had been designed better I feel it would not have broken.

The microwave program console only works for certain numbers in the high range, like 7, 8, 9, or sometimes not even those. The microwave is very rarely used since it is an adventure in programming. The store we bought the items from said we were too late in asking for help even though we called within a month of installation about the microwave.


A big mess and an oven that still won't close properly and now has no outside cover.


In 2000 I remodeled my Kitchen from the bare studs out. I wanted to install an upgraded range so I purchased a Jenn-Aire electric oven/convection oven with gas burners and grill. The first time I used the grill the element turned a dark ugly color. I could deal with that. A few months later the L.E.D. readout went out. Everything still worked so I lived with that after unsuccessfully trying to locate a part for repair. Then the broiler quit working. So I use a little $20.00 toaster oven to brown pies etc.

Now the final straw. I attempted to use the self clean cycle and after several attempts it finally went into the clean mode. after about 40 minutes the timer started to go off. I had set the cleaning cycle for 2 hours as recommended in the manual for a moderate cleaning. The oven wasn't too dirty but I wanted to clean it because I was showing the house for sale the next day. After 2 hours of trying to get the noise to quit I finally managed to quiet the timer. The cleaning cycle had stopped after 40 minutes and by now the oven was completely cooled down. I couldn't open the door. The next morning the fan is still running and the door still will not open.

I called Jenn aire customer service and they told me to look inside the oven door and get the serial number. Yeah right! As soon as you tell me how to open it! They suggested I press the unlock button. Well guess what! It doesn't have one. Then they suggested I read the manual and see what it recommended. It doesn't mention anything at all about problems with cleaning cycle.

Then they gave me 3 phone numbers to call for a repairman to come and diagnose the problem.The first one I called is no longer a working number. The second one no longer works on Jenn-aire, just whirlpool. The 3rd was in Texas. I am in Kentucky. I then called Sears and after going thru 10 numbers to push finally got a recording of a number to call for repair. Well seems he is in Texas also but he can come in about a week and a half to look at it. At this time he will provide an estimate to see if I want to repair it or perhaps just purchase another.

I can assure you I will certainly purchase another. IT WILL NOT BE ANYTHING made by Jenn-Aire! This was a very expensive unit and it has been the worst stove I have ever owned. I am 63 years old and have used many different brands. Never had a problem with any of the others but I can assure you I will call the repair service for information before I decide on what brand I will buy next.


Jenn-air Beware!!!

Less than two years since we bought out Jenn air double convection oven from JC Perrault (a large high end appliance and furniture vendor in Montreal), we are now on our fifth major repair of this state of the art 30 double convection wall oven from Jenn Air. Each time a repair was needed, on average every four months, we have had to wait at least a week for a repair person and then extra weeks for them to get the part. Mean while, we have no oven to work with, just a big stainless steel double oven shelf that is unusable. Luckily, we had purchased the extended warranty and still we must wait weeks at a time to get service.

Try to contact Whirlpool or Maytag directly, good luck. Go to their web site and find an actual phone number of email address and the best you will get is a call center someplace. Now the game seems to be that the warranty company believes the thing can't be repaired but Maytag says it can... Are we to be lost in hot potatoe? Clearly this Jenn air appliance which cost some nearly $3,000 is not made to last and is full of bugs...I hope that Maytag actually steps up to its responsibility and changes the oven for one that actually works!!! Meanwhile, now that it's summer I have doing lots of bbq waiting for service.


We purchased a 30 Electric Jenn-Air Convection Wall Mount Oven in May 2004. On April 28th, 2007 of this year a harrowing chain of events started with this oven. My wife was baking and was removing some muffins from the oven with one hand and the right hinge of the door fell out. The oven was 350 degrees .. she screamed for me but I was outside ... she was able to nudge a box nearby over with her foot to rest the door on.

We called Beacon Appliance Service Center & Repair an authorized Jenn-Air (Maytag, whirlpool) service center out of Redding CA. 530 223-0500 ... Their service person Chad came out and put the door back on ... as he was writing up the $95 bill the same right side fell out again .. He then took the door completely off for safety and said we would need new hinges which he ordered ...

A little later he came out an re-installed the door with the new hinges .... for an additional $95.00 or so.

The first time my wife used the oven to bake with again a couple of days later the entire door fell of again with the oven at 350 degrees. This time the entire door fell off on her foot (badly bruising it) and the glass shattered all over the floor. If our 1 1/2 or 4 1/2 year old grand daughters had been there it could have injured, killed or burned them severely. These doors are very heavy.

We went to Google to the U.S. Dept of Consumer Affairs and found out that there are similar complaints there and also complaints of loss of oven heat and very long pre-heat times due to the doors not closing tight (probably due to the defective hinges) ... We also found out that the once fairly reliable Jenn-Air brand has recently been sold to Maytag and since to Whirlpool ... not giants in the reliability department.

The dealer we bought the Jenn-Air from ... Carmona's Appliance ( 530 222-2288) in Redding CA is very good and the owner Terry Alvord is going to bat for us with Jenn-Air (Whirlpool).

I asked Terry is there still a brand that is made in the USA and he said that Dacor out of Texas was the only one he knew of .... We bought the Dacor top-of-the-line oven and have already had it installed, We also took the precaution of purchasing the 5 year extended warranty for all parts and 10yrs on the heating element. It does cost more but is definitely worth it! It also heats up in 1/2 the time. The Dacor door will never come off as it has 2 sets of hinges on each side .... Becky loves this new oven ... We also have had the Dacor cook top and should have stuck with that brand to begin with. The Jenn-Air looked real good = ALL SHOW AND NO GO!

In the mean time we have not received a refund from the Beacon's Service Center or any word or refund from Whirlpool Jenn-Air through Carmona's. Beacon is trying to get their costs reimbursed from Jenn-Air to them for us too.

I will not put a Jenn-Air anything back into our home anywhere ... and if they do send a new oven we will hopefully get the wholesale credit back toward our Dacor from the dealer. In the mean time we will spread the word.


I bought my double oven for a kitchen remodel a few years ago it is stainless steal convection not cheap, First the hinge problem when it was still under warranty they sent someone to tell me there was nothing wrong. Like everyone else my oven light would stay on until it burned out. I finally called someone and paid for the repair. Now my dispaly is gone not lighting the time or oven temp. Would not buy another appliance from them.


We bought new JennAire appliances when we purchased our house in 2005 to replace the 20+ year old appliances. I have had JennAire in the past and been very pleased. However, the fan in the convection oven has been fixed once and replaced once and it is starting to sound very loud again. I am starting to wonder if the back of the oven is warped. Our French door refridgerator went dead about 2 months ago. The repairman replaced the compressor starter and pointed out that many of the component parts are not made in N. America.

LIke another person who has described a story - it was the 26 year refridgerator in the garage that saved our bacon - literally.


I purchased an electric/convection oven (model # SVD48600B) with gas burners in October of 1999. Since that time I have had to replace the relay board 3 times at a tune of $300+ each time. When the oven reaches a temp of 220 degrees a fan comes on-which should not happen when working properly. I am very disatisfied with this product. And as I have read the many, many complaints about Jenn Air/Maytag, rest assured I will never purchase any of these products again and will be sure to pass the word on to everyone I know. Customer Service Department was not helpful at all and now I can understand why...........they are overwhelmed with complaints, many of which are worse than mine.

This oven clearly has a defect and Customer Service just could not recognize that. They said that it was 7 years old and things happen. But this happened after 2 years and then again at 4 years and now at 7 years. Something is just not right. I guess I did not do my homework when I was looking to purchase this oven but relied on the reputation of Jenn Air.........what a fool I was.

I purchased a new home in 2003 and upgraded all my appliances to Jenn-Air, what a mistake that was!

The stainless steel double convection oven doors have been a nightmare since day one. The doors would not shut all the way, so the light stays on and it takes forever to heat up. After having a repair man from Maytag fix that problem the doors have fallen off 4 times, leaving dents and scratches in my hardwood floors.

The repair man just comes out and puts it back on, never mentioning that there was a fix for my problem. Jenn-Air knows they have a problem with the hinges, because they released a kit to fix the problem. My service company knows nothing about the oven nor the kit to fix the problem, I wonder why?

Coming from an engineer, this is the worst door hinge design I have ever seen.


I have a Jennaire Grill Range and Conventional/Convection Oven that is just out of warranty and the digital controls for the clock and temperature controls have failed. Even though the repair technician said he has had many similar repairs, Jennaire refuses to help cover any of the cost of the defective controls. My advice is to not purchase Jennaire products. I have found their reliability record to be dismal.



I've had a Jenn Air oven/range w/convection since 1991 and have had the oven circuit board and temp sensors replaced 5 times. The oven still turns itself off arbitrarily. I did without using the oven for long periods between repairs, then would bite the bullet and get it repaired, only to have it fail again. I've put off replacing it because I don't want to buy another JennAir, but I'm stuck with them because I can't put an exhaust hood above the stove. I think I'll just do without the exhaust and buy a decent product, or at least one from a company that stands behind what it sells.


Haven't had the use of what I spent a great deal of money on for long periods of time; meals were ruined, JennAir repaired but would not replace, and the repairs never fixed the problem.

In 2002 we bought a new home with all Jennair appliances. Within One year the Electronics in the dishwasher went out. Thr repair man suggested a new dishwasher so we purchased different brand. Now in 2006, the electronics have failed in our Jennaire double convection oven. We will replace it also with a different brand. We will never purchase another appliance from any company afilliated with Maytag or Jennaire.

We have replaced our newer Jennaire appliances which failed with different brands out of our own pocket.

In 1999, I purchased a Jenn-Air oven for $1000, as I have always wanted one.

When I contacted customer service at Jenn-Air several months ago I was told, "Tough".

The paint has peeled off around the burners, the key pad does not work, several of the knobs have broken off, I replaced them and they broke again. The gas oven does not work. I have a gas oven and a convection oven. The convection oven works.


i have just read all the jenn-air complaints on this site and wished i had done some research before i bought my gas convection range last year! i thought jenn-air was a name you could trust but boy was i wrong. our problems are minor compared to others but still in less than a year the gas lever to one of the burners has broken, luckily that was still under warranty and i realize i will need to purchase the extended warranty since i'm sure this won't be the last problem! the grills have started flaking. when i called about this i was just told where to purchase more since, although they come with the original range, they are considered accessories. why would i buy more when they only last less than a year? i'll be putting them in the trashcan and cursing jenn-air as i do so. i would definatley not recommend this appliance, it is not worth the money!!!!


Purchased a Jenn aire dbl convection oven in December 03. Had the oven 1 week and one day when raising the lower door to close, hinge on one side of lower door came detached from oven. The door twisted as one side of the hinge was still attached to the oven, and hit me in the leg. Inner door liner was damaged and enamel flaked off. I contacted maytag, and was told parts were on back order.

Meanwhile, my new stainless appliance kitchen had a hole in the lower oven where the door should be. After about 5 weeks, and several phone calls, the parts came in. About a week after the hinges were replaced, it happened again. This time, it hit a friend in the leg while they were taking some hot food out of the oven. Parts were once again backordered. 2 mos later, a maytag repairman showed up and replaced the hinge and inner door liner. Alignment of upper door is very poor, maytag says the door needs to be taken apart to re-align. 1mo later, it falls off again.

The next tech came out, said there was nothing wrong with the door, said he fixed it, (I was not home) and implied I did not know how to close an oven door. When I returned home, the door would not close completely, and was clearly still defective. I had been more than patient up to that point and upon my contact with the last tech, I had it with Maytag.

During the whole time, I left several messages with the maytag area rep, either he did not call me back or took several days to call me back. I have never dealt with a company with such poor customer service. Maytag states that it is still repairable. How long does this ridiculous cycle continue? The store I purchased it from states that they cannot take it back unless maytag agrees to take it back. I will never buy a maytag or jennair product again.


We installed the top of the line appliances in our home in the summer of 2000, purchased from Sears. This included a Jenn-Air Grill Range with the self-cleaning convection oven, Model SVE47600. We also have the problem of the oven door not unlocking. This has happened several times, and the service rep said we will have to replace the entire control panel, at a cost of appx. $400 just for parts. There is no excuse for this to happen, and the company should stand behind this product, and recall/replace the ones not working.


I have a 4 1/2 year old Jennaire Convection range in my home. The enamal on the range top is flaking off all around the holes that the burner pans fit into. When I called Jennaire customer service today, they basically told me tough, buy a new top. I have replaced the burner pans, to the tune of $100.00 5 times, for the same reason - the enamal flakes off.

My Jennaire dishwasher has been repaired 3 times in 4 1/2 years.

I will never reccommend Jennaire to anyone and won't ever purchase any more of their products.


I have a Jenn-air electric bake/convection slide-in oven. This ws purchased in 1994. I need a part that they no longer make. So am I suppose to go out and buy a new Jenn-air for $1750? Everything works. It just beeps constantly when not in use!!!!


In April 1994 I purchased a Jenn-air range (d156B)and almost imediatly began to have problems with the oven. After it was on for a while it would begin to beep and flash F1 which is a warning to call repair service. Our contract for service is with Maycor parts and service company, Fairfield, New Jersey. After a lot of repeated visits and replaced parts the range was replaced in 11-15-97. We have the same problem with this range ! It is model sve47600b, after the oven has been on for a time it starts beeping and flashing F1.

We still maintain our service contract with Maycor but they are as frustrated by the problem as we are ! I am dealing with Mr. Ted Byram, the service manager and have nothing but
praise for the service that I have been given. When the new range was installed I was told that Jenn-air had reworked the oven and that would end the problem. Both this unit and the one before are combination convection and bake units.


We are a two person senior citizen household and I count on the oven a few times a year for the holidays. This Thanksgiving I said a special prayer that the Turkey be done before the beeping and flashing started ! It was not and I had to finish the bird in a neighbors oven. Can you tell me if others have the same problem ?


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