Jacuzzi

We put the Jacuzzi Espree model in our bath 4 years ago, and maybe used it around 30 times. Several of the jets are cracked and have leaked. We can no longer use it, and Jacuzzi told us that we could have it inspected at our own expense, to see if they could replace the parts. I am very disappointed that we spent money on something I thought had a good name. After reading many, other consumer complaints with the same problem, I will never purchase another Jacuzzi product.

I purchased a tub on May 2009. On Nov 2010, two jets leaked and damage to the basement. I had to pull the tub and have it re-plumbed. Jacuzzi only provided parts. On Oct. 2011, another jet cracked in the exact same manner. This time with major damage to the wood floor in our bedroom. I contacted Eda ** (**) at Jacuzzi. They offered new jets or a new tub. I will not talk about help with the labor on tub and floor.

One of the jets in our Express series Jacuzzi tub that was purchased and installed in 2008 cracked and flooded our adjoining bedroom, resulting in floor damage. I called Jacuzzi and was told they would send a replacement jet. I received 10 jets with all the additional piping, 34lbs, in two boxes! Because of receiving 10 instead of 1, I searched for a possible recall and read the complaints on this website. Our contractor replaced as many jets as could be reached and even with this, we are reluctant to ever use the tub again. I am shipping the cracked jet along with the other two (not cracked yet!) to our insurance company for their lab to investigate why the jets may be failing.

Our Jacuzzi tub is only three yrs old and one of the smaller jets cracked and leaked.

I purchased a Jacuzzi spa tub through Lowes in 2005. I have probably used it around 30 times in five years and 6 of the 8 jet housings have cracked and are now leaking. The only way to replace them is to re-plumb the entire tub. Jacuzzi has never responded to my calls or emails.

Jacuzzi Espree WaterSense High-Performance Elongated Toilet has fill valve and flapper valve issues that sound like whispering, as the valve and flapper both leak small amounts of water even after replacing the parts. The replacement parts, that were sent to replace the problem, failed. There has been five professional plumber visits and two parts replacements visits by the plumber, and Jacuzzi still refuses to admit there is a problem even though the colors on the three replacement fill valves were blue, green, and gray. The problem still exists, and Jacuzzi refuses to send out a Jacuzzi authorized repair person to try to solve the problem with the fill valve or to solve the problem with the flapper valve, as promised.

We have had our jacuzzi (express) for about 2 and a half years. I purchased the Espree model for my newly redone master bath. After using it, one of the jets cracked. I called the warranty dept and they gave me a number of a local company that would handle repair. After over 3 months of trying to get this repair company to come out, I gave up. I called Jacuzzi again and they could not find info on my claim, so after taking my info again, I was informed that my warranty had expired. I taped off the bad jets (3 that I knew of) and told my not very happy wife to still use the tub.

After using the tub, more jets continued to dump water all over my floor and into the basement. Through the process of elimination, I have discovered all jets are defective. As I was furious, I called Jacuzzi again and was told they would need photos for proof and they would send parts. All labor would be my problem. I would have to uninstall tub to get good pictures (I might as well replace tub if I have to go thru all of that trouble). I wish there was a class action suit to get my money back for the tub and labor. I see I am not the only one with this problem!

We have had our Jacuzzi (express) for about 2 and a half years. One of the jets cracked. They sent a new jet that we had to replace at our own cost. I filled the tub up and had another leak. Now, we have 4 more jets that have cracked. We contacted Jacuzzi and I was told that they would send us new parts, but the whole tub has to come out now and they said that was our problem. If Lowe's wanted to replace, they could but Jacuzzi won't. I tried to contact someone higher up at Jacuzzi but only got recordings and never got any calls back. We talked to Lowe's and they said their display model was even deteriorating. Lowe's is trying to do what they can to help us. Jacuzzi seems to think that they don't have to respond or even try to make things right.

In researching this problem online I have found many complaints with this particular model of jacuzzi sold through lowes' complaints that are identical to the problem we have now. In order to replace the tub (Lowes said they would replace it), we have to have our contractor remove and replace/reinstall tile, toilet, sink, sheetrock, and insultation. A certified letter with photos to jacuzzi has gone unanswered, Lowes responded very quickly.

Overtime, the known to Jacuzzi who doesn't care, defective hot tub "has" and "is" accumulating bubbles on the inside of the interior and cracking bits of paint that float in the water. They had to be sanded off and repainted of a color that is very noticeable since they do not have the color to match. It is now a rough finish and not safe to sit on without being cut on the old or new spots developing.

I purchased a Jacuzzi Hot Tub from Home Depot in Canton, MI on 6/25/01. To date, it does not work. I had to wait 2 weeks for a warranty repair man to come out and diagnose the problem and it's the main board that makes the spa run. He of course didn't have the part with him (even though I called ahead and asked) and said it had to be ordered. In the meantime, I called Jacuzzi myself several times and was told it's "in the mail". Well, I FINALLY found out today (nobody ever calls me back - it's a big cover up over there..) that they mailed the part to my warranty guy today. However, I found out through Home Depot that this part was so difficult to obtain because they had been recalled. Now how is it that I had no notice of a recall when I purchased my spa??

I feel Jacuzzi was very negligent in that whole area and they've been very unprofessional since - it's as if they are trying to hide this recall. So I'm stuck with a very expensive fish tank in my yard right now that retailed for $3600. and I have yet to use it. By the time it gets fixed (and I hope it does!) 6 weeks will have gone by since the date of purchase. And they don't care. They've never returned one call. And when I do get a hold of a live person, they act like they want to get me off the phone.