Island Recreational

I'm writing this letter with regards to the horrible experience I had with Island Recreational. I had purchased a pool package on 2/2/09. The following year, the liner started leaking due to the defective pool liner. I contacted the main office just too find out that they couldn't do anything about this matter. I went ahead and tried to get them to come out to do a leak test that I paid for. They then told me it had a slight hole in liner. I then purchased a patch kit from Island Recreational which was in 2010. I patched it and it was still leaking.

I then went ahead and contacted their number to find out that there's nothing they can do for me. Also there was a problem with my filter. I asked them about that and they said, "You're not covered." This is bad customer service and a horrible way to treat customer. Once they took my money, I felt they didn't want to deal with me any more. On 3/15/11, I purchased a new liner and filter from Long Island Pool and Patio which cost me $1800. I feel that I should me compensated at least for these charges. after 1 half year, the liner and filter goes bad. This is not good service. My family had been buying from Island Recreational for years, also my friend as well. If there's nothing to be done, then I will take it to small claims court and file a letter through consumer affairs and attorney general's office. I feel something has to be done against this better. I would give them a chance of redemption first. Thank you.

I am a very intelligent man and after having a pool for forty years, I know quite a bit about pool water treatment. I took my pool water sample into the Deer Park store to have the levels verified. After being told I needed close to $100 in ph and alkalinity chemicals, I asked the snot nosed brat if I had the word "sap" written on my fore head.

Face it, if you want to use this company you better use a credit card. This way you will have the muscle of your bank to assist you with these thieves. If you pay cash, you are a sucker and you get what you deserve.

I used Island Recreational in Deer Park, for a number of years to open and close my above-ground pool. The experience was good, until this year. The technical (hard to call them technicians) did a terrible job, the cover was not secured well. When I came home from work, I found the cover already off the side rim.

I called the pool service manager and told them that the job was not acceptable. He said that someone will come around when he is near the area, without giving any specific date. A few days later I called again and told him that the pool cover is being lifted and I want someone soon to fix the problem. And I explained what the technicians should have done. His immediate response was, "are you calling my technicians stupid?" He is accusing me for disrespecting his technicians. I told him that it was a careless job done by someone who probably is not stupid. He asked for pictures of the pool cover and I did, but he did not even respond to it.

In these days, I never heard any business responding to the customer in such a manner. He sounded so confident that he would never get in trouble, due to this incident. Is this their corporate mentality that rubs onto someone in a managerial position? It's hard to believe that I had this experience.

I wish I had read these complaints before I bought my pool from them. I was really happy when I first bought an above the ground pool in March 2010. It wasn't installed (by their schedule) until late May, which was fine. However, they included those three months and said that my warranty was expired so I would have to pay for a visit when I had a question about the installation. They completely take no responsibility for the work done by their third party installation vendors.

I bought the pool in the (now closed) store on Route 25 Centereach. I used it for three months in 2010. When I opened it the next year, I noticed that one of the seams that connect the steel panel was raised along the length of it, as if the rivets weren't welded properly. I told this to the store manager in Medford, and he told me I would have to pay for the third party installation company to come and visit since the warranty was up. He tried to direct me to them in order to state my case. He seemed to be helping, he made a call, etc. to get them to come visit. I then received a call that I should drain my pool while waiting for them to schedule a date to visit. Luckily, I never did because they never scheduled. Maybe this is a sick joke that they play on customers who try to make them take responsibility for their products?

I called back a month later to the only number that they have (1-516-520-1860). I spoke with Bill **. Bill explained to me how I should have seen an underwater seam the first week it was opened if I wanted them to take a free look. I asked Bill to reconsider repeatedly, and to, at least, escalate the matter. He was unwilling to do so and said that he had the power to say no, unequivocally.

I will be writing to their corporate headquarters and to the Better Business Bureau with the leagues of others who have gone before me. I wish I had looked there before buying--or listened to my neighbor, who also warned me that the good deal I was getting wouldn't mean much if I needed their help to fix something. I am going to make it my goal to make sure that no one I know ever buys anything from them, and that they tell two friends, and so on, and so on.

I purchased a pool from Island Recreational in April 2011 for $5,100.00 and noticed that I ordered the wrong pool. I called to get a refund on July 7th and they said that it wouldn't be a problem. They processed a refund and told me that I will be receiving a check in the mail in two weeks. Well, it is now September 12th and I still don't have the check. I am out of $5,100.00 and I need help. They will always tell you that they will pass the message on but they will not return your calls. I went to the store and they told me that they cant find my refund number. They are not helpful at all. Stay away from this company. It is not fair how they treat their customers and they have multiple complaints on this website about the same issue. I need help. Someone please help. Thanks.

On March 2011, I ordered a pool package from Island Recreational consisting of pool, decking and ladder/filter combo along with White Glove installation. I paid in full in April. The pool was delivered in early May with installation scheduled for May 30th. May 30th came and went and when we called, we were told that the installations were behind schedule because of the recent rains. New date would be the first week of June. They finally installed the pool on June 6th.

We started to fill pool, one foot per day, as directed. My daughter noticed that the water level is not getting any higher and that it was leaking from the bottom. I called them back as I can see tear along the bottom rim of the pool, and told them that I need it replaced. They came out and tell me that one of my kids must have dropped something in there. I climbed into the pool while they are there and see that it's a straight cut from a razor knife which was probably used to open the box. I put a shop light on it so it can be seen; they agree that it's a cut but I would have to pay for a new liner! We told them that's not happening. Calls to office finally gets the liner replaced. Now we found out that the ladder/filter combo we ordered is on back order and should be here in a few days. Ladder/filter combo doesn't come so we are told to use a heavy-duty sump pump to move water around. That's all well and good but we can't get into or out of pool because there's no ladder. Ladder/filter combo was inquired about numerous time in June and was told week of July 5th, then July 16th, July 20th.

Numerous calls and visits to the store were pointless; nobody knew anything about when this was supposed to come in. Finally, I had to drain the pool because of unsanitary water and when I asked who was going to repay me for having to fill up the pool twice in two months, we were told point-blank that it's not their problem. I finally capitulated and had a regular through the wall filter installed so my kids could use the pool instead of looking at it in 100 degree weather. It was installed but they said that they couldn't install the ladder we had to now get because there wasn't enough water in the pool.

This company should be avoided at all costs. Their customer service is horrible and their attitude/arrogance is simply appalling. It's a mystery to me how they have stayed in business this long. Numerous inquiries by the Better Business Bureau on behalf of the complaint I filed was met with no response from them, yet they claim they have a stellar BBB record.

Island recreational are scammers. I bought a salt water chlorinator for my in-ground pool last summer. They installed it and it has never worked properly. In my opinion, this product is garbage. They will not correct the problem unless I give them $75, and they were very rude on the phone. They sound like gangsters. Stay away! Do not buy anything from this company.

Brian in customer service is a rude, obnoxious and disgusting person. He is so inept, and so is customer service. They are a joke. The worst business practices I have ever seen. They take your money, and then you can never get anything resolved. You have to track them down. They are so sleazy, and they are a bunch of liars--never again. I would gladly pay more money so that I will never have to deal with them again.

Island Recreational lies any way they can to make a sale!!! They made me all these promises that they did not keep. I spent $4000 on a pool that I didn't get half of the stuff that I had originally ordered. I ordered a filter/ladder combo that was out of stock. So for a month, I had a pool that I couldn't go in because it had no filter and was turning green. Then the liner I ordered was not available. Then I had to get a different filter since the combo was never coming in. Then I lost out on the ladder I wanted because it came with the filter. The ladder is the whole reason that we bought the pool. Otherwise I was going to buy from a different pool company. But I. R. promised a better deal, then took it back. They never called me when anything came in. I got nothing I ordered. And now I just want to give the pool back because I don't think its fair. But of course, they made their sale, that's all they care about. I want my ladder that I ordered!!!

I went to Island Recreational in January 2011 to buy a new pool to replace my old one. I got the same size, and said I would remove the old pool. I got FREE installation with the pool. I upgraded my liner to the better one with a LIFETIME guarantee; I had to buy a new ladder because the new pool is deeper, and the old ladder would not fit.

The first problem occurred when they sent a surveyor over to look at the location. He told me my FREE installation would now cost me $400 dollars to level my already level ground, and dig around the pool to make the installation easier. I said, "What about my FREE installation? I was told that's basically just for assembly." Assembly and Installation are two different things. I finally had the pool installed after doing most of the prep work myself, and it only cost about $100 more.

Next, I was told my lifetime liner guarantee would be in the box with the liner, it was, but was totally different from what I was told when I bought it. It's prorated only for seams and manufacturer defects, and only when installed by White Glove Service whatever that is.

It is now July 26th, 2011 and I am still waiting for my ladder. It's only been 6 months, it's still in transit. You cannot call the stores. When you call their service center, they tell you one thing, "you go back to the store", and they tell you something else.

All * and you never get a straight answer. There is no address, only a P.O. Box wherever that maybe. I will never buy a thing from these liars and crooks again; it's all a come on with them. Once they have your money, good luck getting your product.

On July 16th, we visited the Island Rec store in Medford. Island Rec advertises that they will beat any internet price by 50%. Upon closer examination, the store sign actually says *UP TO* 50%. We brought a print out of an above ground swimming pool that we were interested in purchasing. We were told by the salesperson that they had a similar pool, but larger, at their store in Deer Park for less money. She said that she could not call the Deer Park store to verify that it's still available and that we would have to go directly there. We went to the store at her suggestion and spoke to another salesperson there. He advised us that the pool she'd told us about was actually no longer available, but they did have it in a smaller size. He further explained that the pool she had suggested was called a 'miracle pool'. When we inquired about why it had this moniker, the sales person told us it was a 'miracle that it stood up.' He explained that it had no upright vertical supports. We pointed out that the pool we had in the ad did in fact have uprights and that we wanted something similar - not a pool that he was clearly thinking was an inferior product. He fitted us with a 21' Round Above Ground Pool. We declined installation at this time. My husband noted on the paper work that the salesperson had written the filter would be an open box. We inquired about this and he assured us that it was simply a brand new pump that they put together in the store for display purposes but that it was fully functioning, brand new and never actually used. We were uncomfortable with this idea so he said we could have a new unit from the warehouse. We picked up the pool later that day from the warehouse. In the interim, my husband determined that the installation would be better left to a professional team.

I called Island Rec and advised that I would like to set up an installation. They told me that I could not do it on the phone and that I would need to go to the store. I asked if I needed to go to Deer Park or if I could go to Medford, which is closer for me. They said Medford would be fine so I went to Medford that evening. I waited on the line in the pool sales department. When the salesman got to me, after a short wait, he advised that I would need to wait on a different line toward the front of the store. I waited on the line for about 15 minutes before being given with the manager named Tom. I explained to Tom that we would like to have the install done professionally and asked the cost. He told me that he didn't know the cost of installation but that leveling was 30 dollars per foot. I asked him to clarify the cost for a 21 foot round pool and he said in an exasperated tone "30 dollars for 1 foot, 60 for 2 feet, 90 for 3 feet and so on". I was embarrassed by his condescension, but merely explained that while I did know the formula for the area of a circle, I didn't have a calculator and needed for him to confirm the area for a 21 foot circle. At this point he explained that it was not per foot of area but per foot of depth for a 21' pool. I still felt foolish for misunderstanding but was happy to understand better. He said that he needed to call someone to determine the price and availability for installation. The person was not available so he left a message. I asked if I should wait there until the person called back or if it would be better for me to wander around the store since I did not know how long it would be. Tom responded, again in what I considered a condescending tone, that it was my turn on the line and I could do what I wanted. I was shocked that I would be treated with such clear disregard by a store where I'd just spend over $1000.

I wandered a bit and returned to the front of the store. Tom had not heard back so he made another call. I should note that he was much nicer this time, possibly because he'd heard me tell my son that the way he'd treated me initially was unacceptable. I returned again after another 10 minutes (I'd now been in this store for about an hour), and I was told by a sales girl that I would need to go back to Deer Park to schedule the installation. Tom did jump in as I was leaving and ask why I needed to go to Deer Park. The girl explained that they would not be able to honor the price at their store. Tom got on the phone but met with the same challenge. He said that he would try to call the install department again, but at this point I did not want to waste further time only to be told that I'd need to go back to the other store.

I traveled to Deer Park for the third time that day and waited on the line in sales. I was told that I needed to speak to the 'guy in the blue shirt at the front of the store'. I went to the front of the store and found a gentleman in a blue shirt speaking to a customer. I waited behind the customer he was speaking to and received no acknowledgement or sign that he even knew I was standing there. I didn't want to be rude while he was helping another client so I continued to wait. After a period of about 10 minutes (still with zero acknowledgement of my presence), the original salesperson saw me waiting and said "Oh sorry! Not him - the other guy in the blue shirt down at the first computer." I went over to the first computer where the gentleman indicated was helping a customer. I waited until he was finished. As I started to speak he apologized, called a girl over and said "She will help you in one minute." before running off. When the girl arrived I told her that I needed to schedule an installation. She confirmed that I needed to speak with that same gentleman but he was now on the phone assisting someone. It was only a short wait for him to get off the phone but by this time, I'd been in the store and waiting for assistance for about 30 to 40 minutes. He scheduled the installation, I paid and we parted ways.

I rescheduled the install on Monday from Wednesday to Tuesday so that the pool would be ready for my son's birthday party on Saturday, July 23rd. The installers came on Tuesday as scheduled. They leveled the ground and installed the pool. They advised me that I had been given an especially poor quality pool liner. They gave instruction to only fill the pool about a foot per day and only during daylight hours. We followed their instructions. On Wednesday, I discussed our purchase with a pool professional who indicated that the filter and pump we purchased were not right for our size pool. He also felt we paid too much and that we could get a better quality filter and more appropriately sized elsewhere. I called Island Rec because I was uncertain if I was able to return the filter and pump since it had been purchased with the pool. I asked if I could do a return on just part of the package since it had been itemized separately on the bill. I was told by the representative that since I purchased the pool from Deer Park, I was not eligible to return anything. I told him that it didn't say anything like that on our paperwork. He said that it was implied by the promo paperwork that we got that sent us to Deer Park. We told him that we never received any promo paperwork and that we were just advised that we should purchase in Deer Park because they had a pool that might suit us at a good price. He basically told me that I was welcome to go back to the store and take it up with them. Rather than take another trip to their store with a large pump and filter and hope they'd honor a refund, we decided to stick it out with an inferior filter and pump.

On Thursday, I went to the store to get start-up chemicals and other items for my pool. I spent about $300 and I would like to note that almost everything I was told that I needed to purchased, I later found at Amazon for less money despite their promise of having guaranteed lower prices than the internet. My husband came home that evening and went to put the pump together since the water level was nearing the jets. We discovered that the filter box did not include any hoses. We called Island Rec. The gentleman on the phone indicated that the filter and pump were open stock and sold 'as is' and that we were not entitled to any new hoses. I told him that it was unacceptable and untrue. I indicated that receipt said nothing about final sale or no refunds. He indicated that the receipt meant nothing. He advised that I go down to the store and see if they would consider giving us the hoses. I told him that it was a trip for us and I would prefer to know if they would honor my request for the hoses at no cost. He told me that he couldn't tell us what they would do and that I should just go down there and plead my case. I asked him to connect me directly to the store. He said that he could not but that he would send a message to them to call me. I told him that it should be considered urgent and asked him when they'd call back. He said that he didn't know and couldn't tell me. I told him that I was very frustrated at the way calls were handled by a center that was unable to actually resolve situations and that he should let the store know how upset I was in the hopes that they would call sooner than later. I told him that I would call every 15 minutes until I received a call back to remind them of the urgency. After 40 minutes, I had not received a call.

I called the call center and let him know that I hadn't yet gotten a call. He connected me to the call center manager who immediately began to speak in a loud and extremely disrespectful tone. He would not let me speak but eventually, I was able to get him to let me to speak. I started to tell him why I was so frustrated and that I was distressed that Island Rec did not seem to think I had a 'right' to be upset. He asked me, in a very loud and nasty tone, if I'd 'bothered' to inspect the packages when I received them from the warehouse. I told him that I had not because everything came in sealed boxes and was being loaded from a shipping dock right into our car. I again started to tell him that his attitude was unacceptable. At no time did I yell or abuse this gentleman, but I was being very clear about my dissatisfaction. He hung up on me. I called back, requested his name (Brian **) and let him know that he was very unprofessional.

On Friday evening, my husband was able to get the proper hoses and clamps from Island Rec at no cost. The hoses are not the type that would typically come included in a filter and pump package and the fittings were very difficult - but we were ultimately able to get it set up and continue to fill the pool. On Saturday, the day of my son's pool party, we felt we'd finally be able to use the pool. We got the filter running and my husband noticed a small amount of water leaking around the perimeter of the pool. Closer inspection revealed a small tear in the liner near the leak. He patched the hole and we were ready to allow the kids in the pool when he noticed another small tear. We opted not to let the children in the pool because it had been leveled on sand and we didn't know if that would be a good idea.

On Sunday morning at 10am, I called Island Rec to report the tears in the liner. I was told that I needed to go down to the store. I asked which one. He said either one. I asked for a call back since both stores were a bit of a drive and I wanted to discuss the situation and find out what resolutions would be available. He said that he'd send a message to the store to call me. At 5:30 (closing time is 6pm), I received a call from John or Tom from the Medford store. I explained that my husband actually started looking more closely at the pool during the day and had uncovered a total of four holes in the liner. He'd patched each of them but that we felt we were entitled to a new liner, a free install and a refund based on the fact that we were clearly given an inferior product. He advised me that I would have to go to Deer Park because they sold us the item and that he couldn't help me but basically indicated that the idea of a refund was laughable. I have sent 2 complaints to the BBB with no response yet.

In early April 2011, I went to Island Recreation for a pool liner replacement. I bought one for 651 dollars, which included installation. I told the manager that the pool I have is difficult to change the liner. He assured me he would send out a site inspector to see if they could do it.

The inspector came and said all was fine. When they were supposed to install, they told me the liner that I bought back in early April wasn't in and I had to wait for the installation. I did, believing that they were an honest company. I picked up the liner when it came in three weeks later and had my installation date moved to coincide with the availability.

When the installers came out, they said they could not install the liner because Island Rec didn't show them the complications. I was furious. Island Rec's manager said, "Oops, we made a mistake."

Oops? My son's graduation party had no pool because of the stupidity of this company. They will say anything to get you to buy. My advice: DON'T.

In February, on President's weekend, my husband and I went to Island Rec in Franklin Square and purchased a new pool with a lifetime liner and a pool wizard system, which is a ladder with the filter in it so that there are no holes on the sides of the pool anymore. That is the part that really sold us as our other pool sides had rusted. They set up a delivery date of May 20th for the pool to be delivered and an install date of June 13th.

Sometime on mid-May my husband received a call that they could not deliver the pool May 20th but they would deliver it June 3rd, which was still ok as it was before the install date and I am off on Fridays. On June 2nd I get a call saying that the liner I ordered was no longer available and I have to pick a different liner. Knowing that there were only 2 styles with a lifetime warranty, I said just change it to the other one. I was told they could not do it over the phone and I had to go to the store. I went to the store and was told there that they didn't understand why I had to come in. Ok, that was done but now they changed the delivery date to June 6th, which is a Monday and I am not off.

They assured me that they would call me the night before to let me know a time and to find out where they should leave it if nobody was home. Again, no call. I called Monday morning and was told that I should have left a note on the door. I told them that I was told somebody was going to call me so I could let them know where to put it if I was not home. The man said, "Don't worry, we would not leave it on the curb". Anyway, I told them where I wanted it and that was that. My husband happened to be home when they delivered it so that went ok. When I got home I realized that the delivery slip said that the filter system with ladder was on back order. I was very upset.

First of all, when they called about the liner they knew they didn't have the system they should have told me. Nobody told me anything until I called them after the delivery and was told they should be coming in on the 20th. I asked how I was supposed to use the pool which was being installed on June 13th without a filter or ladder. They told me I could go to the store for a loner pump and ladder. I went to the store to cancel the order as I was very upset that since I paid for the pool in full in March, they have been making money off my money and I still have nothing for it but aggravation. You cannot even call the store directly. You have to call the call center and then the store will call you back. I am just so discouraged with the whole situation. I would never go back to Island Rec again.

All they care about at Isl Rec is selling chemicals that most pool owners don't need and never will use. IT willl be interesting to see what type of service we get once the salt water regeneration system is installed which we are responsible for too since an electrician is required. Supposedly once the unit is installed, Isl Rec will set up an orientation to show us how the system works. I'm sure I'll be writing about that service too. Why we didn't go to Brother's 3 for a new pool is beyond me. Yes, they're more expensive but they truly provide "white glove" service. To save a $1000 or so is costing more in the long run with aggravation, endless phone calls and visits to the store. I will never step foot in or spend 1 penny in Isl Rec again. As the saying goes, you get what you pay for.

I purchased a pool and a ladder system on 2/25/11 and paid it in full for $2400.00. I was told the pool would be delivered in April. I get a phone call and was told that my pool would be delivered on 5/7/11 and installed on 5/10/11 and that I needed 2.5 yards of sand by then. The sand was $135.00 and the installers only used 1.5 yards. They charged me $160.00 to level and move sand and said the ground was off 4 in., but i know it was off by an inch using string level and laser level.

I called the store to check on my ladder and pump which is all one unit and was told that it would be in on Monday 5/16/11 and installed the next day. There's still no ladder, so I call customer service and was informed regarding back order. I asked to speak to a manager, owner or somebody that I can work with and was told they have no phone numbers for anybody but they do everything by email. I made phone calls after phone calls and didn't get wary so I went to the store for the third time.

I had the store manager get somebody on the phone and that I would like to talk to them and was told that the upper management dose not talk to customers. I told the manager I was not leaving until he puts me on the phone with somebody, this was on 5/18/11. I spoke to Brian ** who said he was an area manager. I went rounds with him on the phone until he assured me that ladder system was coming in on 5/23/11 and it would be installed by the end of the week or May 27. I called on 5/24/11 and was told that now my ladder an pump will not be in and installed until 5/31/11. Nobody returns my phone calls. The only thing that is right about this pool is the liner. The pool is not right and not supposed to have cut outs on the wall. I sent rails for 12x20 pool not 12x18, so installers had to cut rails down to make work. The pool is uneven by about 2 in. They said it was due to pool settling. The pool had 6 in. water in it when I had to get in and smooth out the liner. Somebody should really do something about this company

New liner was installed on May 25, 2010. When the pool was covered in early September 2010, I noticed that the pool was losing water. Being that the pool was already covered for the season, I figured out that I would wait until the spring to find the leak. During the winter months, water and ice accumulated on the pool cover and the pool started to cave in. I had to cut the pool cover wire to prevent total collapse. Spring time arrived and I emptied the pool to find leak. I found the leak. It was determined to be a defect and is to be replaced by the store. However, they wanted to charge me $215 to install the new liner. This is where my problem lies. The cover lasted 3 months of the summer season before the pool leaked. I feel regardless of what the store says, a free installation should be honored by the store due to this defect. It is clearly a manufacturer defect and the store should make good for this cost.

My husband and I, too, fell for the solar system scam. Our story is pretty much the same as the others I have read. We purchased the system 11/01/09 and it is now 12/10/10 and still no system installed. To make matters worst our LIPA rebate will expire tomorrow. Island Rec. received our money along with LIPA's money months ago. We were told that our system will be installed the latest July 2010. It is now December and still no system! I have been told that there is a class action lawsuit in the works and it looks like we now have no choice but do go down that path as well.

In Jan.2006, we purchased a pool from Island Recreational. When we picked up the pool, we were told that the wall we purchased could not be found and were given another wall. The pool was installed June, 2006. In 2008 the pool wall was rusting. We called the installer because we thought that the wrong screws were used, upon seeing the rust, he assured us that the proper equipment was used and this is the wall itself.

We notified Island Rec.and they gave us the manufacturer. I filled out the claim form and was told by them that this was not their wall. The pool we purchased was from Swim and Play in Rahway NJ and after many trips to Island Rec, they finally gave us the manufacturer of the wall that was given to us, which is Northern Lights Recreation in Canada. We called many times with no response at all from them. I have pictures of the rusting pool from 2008. The pool held up until the August of 2010 when the rusted pool popped and had to be drained.

After trying to come to some solution with Island Rec and many e-mails, their last e-mail to us was that they would give us a new wall (not the one we originally bought) but the same wall if in stock or similar, and would prorate the cost to $185.00 plus tax and installation is not covered. I also have pictures of the pool when it came down in 2010. What I would want is the original wall we bought at the same pricing and to have installation included. We would appreciate any help you can provide.

I purchased an 18x33 oval Tiffany Deluxe. Salt water generator which was installed in June 2010 had straight side of pool end caps not fitting properly. I call them, but they did not come to fix. I call again, they came and I am told I'll make a report. Still waiting, I order pool cover, EZ drain cover, on 9/6/10 and was told the pool covering schedule is for 9/16. I went to pick up the cover and not even a phone call from them. I am told it's on back order, it would be in over the weekend. I went back and nothing. I went back a week after, still nothing. So I am told to get the one below it and I did, then I have pool closing scheduled for 9/27 between 11:00 am and 7:00 pm. Well 7:00 pm comes and goes, I call and I'm told they are on their way. At 7:20 pm, still no one. I call 7:30 and I'm told they will be there shortly, the tech is going to call you in a minute. At 8:15, I get a call from tech who said sorry we ran out of daylight, we will be there tomorrow morning, 9/28,

This is totally unacceptable. I understand you run into problems, then call and explain, and when I went in to have my water tested weekly, I always got a false reading. Why? Because the water testing people do not know how to test the water. I caught the tech not putting the strip in all the way and that gave a false reading, and have me buy chemicals I don't even need, and when I put the chemicals in the pool my water gets all cloudy then I go back, and I am told, "Oh, no. That's not what you needed." Then it takes me days to get the salt water to regulate. My pool was crystal clear for only a month then when I got the false info, my pool remained cloudy, almost like a light blue Gatorade color.

I am so disgusted with them. You call and ask. You go in and ask, and no one seems to know the answer. They're a bunch of **.

I purchased a EZ Drain above-ground pool cover back in 2006 with a 10-year warranty. Twice, I had to return the cover after one use, because the seams opened up. In 2009, I was given another cover, and again the seams opened up. I brought back the cover and spoke to the manager on duty who informed me that yes, it has a 10-year warranty but it depreciates and that if I wanted another cover I had to pay over $200.00 which was what the manufacturer insisted on.

I said this was ludicrous, since I only paid $89.00 plus tax back in 2006, and now I have to pay over $200.00 when they (Island Recreational) are advertising the same cover and size for less than $100.00. Again, she (manager in store) insisted that the cover depreciates. I told her repeatedly that this was not the same cover from 2006; this cover was given to me last year in replacement of the damaged cover.

She refused, stating that was what warranty says and she couldn't help me. I reported them to BBB, and some man (probably another ** manager) reiterated what the other ** in the store told me and had the audacity to tell me that if I wanted, he could mail me a copy of the warranty. I told him I didn't need any copy of any warranty, and that as a V.I.P. member (for which I paid over $100 to be), they should try to resolve this issue with the manufacturer to appease their customers which was also what I told them in the store. They refused.

I don't want anything more to do with Island Recreational, but I am writing this, so other consumers should be aware that they shouldn't buy anything from this company. Their warranties are worthless after 90 days. Their sole function is to get people to buy from them, and once they have your money, they could care less what your problems are.

They don't care one way or the other. Probably, this is why their turnover rates for managers and employees are so high. This company should change its name to Island Wreck-recational, because it is more suitable as to how they treat their valued customers. All they wanted me to do was to purchase another EZ Drain or another cover and get ripped off again. I and others will do everything possible to warn people about their ripping off consumers!

Like all the other complaints about their solar panel sale, Island Recreational promised me a 10 kW solar system for $2,999.00. I paid them on 10/31/09, Order no. **. I never heard from them again until Quad State call to make a survey appointment. The survey was done on 1/16/10. Again, I did not hear from them. I called numerous times, but could not speak to the right person and they did not return my calls. I went to the Deer Park store 0n 6/15/10 and was told they could only install a 7.1 kW system and that would cost me a little over $6,500 because of the smaller LIPA rebate.

When I spoke to Quad State, they told me I could fit an 8.1 kW system so I knew they were not telling me the truth. I asked that they refund my money back into my American Express Card account. I was told that they couldn't do that but could send me a check from the main office, wherever that is. It's now 7/27/10 and I have not received my refund or heard from them. They have been holding my $2,999.00 since 10/31/09 and have not refunded my money as they said they would. Please help me get my money back.

We signed up for the Island Recreational Solar Energy program on November 3, 2009 based upon their Newsday ad of Nov 1,2009. In their ad, Island Recreation offered a special deal for $4,999. We would receive a 10,000 solar panel system without the homeowner doing any of the subcontracting and required paperwork.

As per their ad, we pay and they do all the work. They take care of everything! All of this was contracted at their Deer Park Ave., Deer Park, N.Y.,11729 location.

Once we signed the contract, we received a reduction in price down to $4,799. We also filled out the LIPA Rebate form and the Babylon Town Permit form at the cashiers counter. We were told we be would contacted very shortly for a roof site survey. On November 23, 2009 we received a letter telling us they would have the site survey done and would be called for a date. We received a phone call from Quad State for a site survey. They would be at our home on Nov. 30, 2009 by about 10:00 am. They performed the site survey on Nov. 30 and told us the roof was perfect for solar panels. That was the last time we had any contact from Island Rec.

Finally, after patiently waiting for Island Rec to set up a date to do the work, we called them on Monday, April 5, 2010, to find out when the work would commence. Island Rec never responded to our call. My husband waited until Wednesday, April 7 and went to the store in person.

The Island Rec Solar Energy Rep, Steve, told my husband to come back on April 9 at 1: 00 pm when he would have all the records in front of him. All papers were to be filed by Island Recreational. We were told by Steve, that all he had in our folder was our contract and a piece of paper giving us a 5.4 KWH solar panel system. That was all the paper work found in our file. He did not have the Quad State Site Survey in our file. Nor did he have The Lipa application form, the building permit form nor the Babylon town permit.

In fact, when I asked him, Nothing, nothing(!) was ever submitted or completed. We lost out on the $ 3.50 KWH rebate. This is after we were told during the site survey that they would rush all the paperwork to LIPA before the Jan 1,2010 deadline to get our $3.50 KWH rebate. Also, if we acted immediately by signing and submitting the LIPA forms, we might get the solar panel system completed by the end of June or July, being his best guess. This would be 9 months after signing the contract on November 3, 2009.

Steve now told us the rebate would be a $2.75 or $2.50 KWH based upon us signing and submitting to the LIPA that they would first be submitting the Solar Panel Forms. He made us feel that all these mistakes were due to our negligence.

To recap, from November 20, 2009 to April 9, 2010, Island Rec did not do the "We Do Everything" that we were informed. In fact, Island Rec did nothing at all in that time period except take our money of $4,799 and in return, we got a useless piece of paper called their solar contract. We believe that Island Rec defrauded us by using a bait and switch tactic: they took our money, claimed they would take care of everything and they did nothing. We have canceled our contract and are still waiting for our check of $4,799 since April 16, 2010.

We went into Island Rec to order a pool. The salesman (John) was confused (I think) on how to write up the order. He called his manager over (Joe) to help him out. We told them we wanted a 15 x 30 pool with a deck and railing around the deck and pool (just like the one in the showroom). The salesman showed us a pool and we picked out a liner; he told us we would get all of that and a filter and ladder and maintenance kit. My father purchased it by credit card. They told us we would get White Glove Installation.

They dropped off the pieces of the pool & sand and I was looking for the maintenance kit. I called Customer Service and they told me I didn't purchase the kit. I told them what the salesman said; they told me I was wrong. After numerous calls, the manager Kristen of Medford called me back, told me I was wrong and hung up on me. On Wed., June 23, the installers showed up a little after 4 pm. They looked around and said, "Are you getting a fence around the pool?" I said yes and Garth (the head installer) said they only gave you enough for the deck.

I again called Customer Service and they told me "sorry, you didn't order the railing around the pool." They told me to go down to Medford and talk to the manager. My father went down there and he was told that the salesman was confused and must have written it up incorrectly and we didn't pay for it. Back at home, they started their installation job and told us our ground was off 14 inches and we have lots of roots. They told us it will cost an extra $400 and they want it in cash. I still don't think it was 14 inches off but they said, "Make up your mind if you still want us to do the job, it's getting late." So they started the job. I called Island Rec customer service to complain; they said we have to pay what the installers charge.They put the pool walls up and then they started on the liner. Half way up we looked at the liner and found out that it wasn't the liner that we picked out.

I once again called Customer Service and they said, "Sorry, ma'am, its after 8pm. There is nothing we can do now. We called you a week ago and told you we had to upgrade your liner because the other one isn't available." I told them that well, I never received a phone call from there and I would have never agreed to this liner because my daughter (whom the pool was bought for) won't go in the pool as she doesn't like dark liners (now we have a useless pool)." The rep said there isn't anything I can do for you. Garth asked to finish installing the liner.They installed the filter and stairs (forgot parts).

They left my house at 11:30 pm, packed their truck (I'd seen them put extra boxes in their van, could have been extra fence pieces as it was the same boxes that they came in) Then another manager called my father and told him that in order to get the railing around the pool they would make us a deal and charge us $100 for the railing and $400 for installation so once again my father had to charge it. They came on Tuesday, 7/13 and the installers says, "We can't install it. You have to empty 1/2 the water in the pool." So now, I have to pay for more chemicals and water for the pool. Now, I realize that the deck posts underneath are coming off and a part of the railing around the deck is warped.

I am extremely unhappy with this company. We were scheduled for installation today after waiting a month, only to have no one return our call this morning when asked what would happen if it rained. The men showed up in the rain to leave to get lunch. They came back to work for an hour. Then, they told us they can't work any longer because of the rain, leaving everything all over the backyard. I have children and dogs. It is not safe!

When I called the installation department, the man (who claimed to be manager/supervisor) Bill ** was rude. And he told me that I would just have to not let my dogs and children out in the yard. But he refused to provide us with the crew to come back out tomorrow to finish the installation or clean up the mess that was left. When I finally asked when we were on the schedule for on Friday, he told us we were first on the schedule but couldn't provide me with a time other than between 9 am 1 pm. Is 1:00 pm first on the schedule? And they have no one available to come tomorrow, but the start time can be 1:00 pm. I find this type of service rude, unprofessional, and unacceptable.

Last Spring ('09), I purchased a Warm Water Heat Pump from Island Recreational. This summer ('10), the pump was not reaching temp. We had to have the service company come out and the pump needs to be replaced. I called Island Rec on Friday(7/2) to find out how we proceed with having the pump replaced. I was told by Joyce that Brian was the one to handle this and that he would contact me on Sat(7/3). I did not receive a call from him. I gave them the benefit of the holiday weekend and called back on Tuesday(7/6). Joyce once again said Brian was not in and that he would call me back on Wed(7/7). I left 2 numbers with her so he could reach me wherever I was. He did not call back. I just called again today(7/8) and was told that Brian was conveniently not in again.

Today I asked to speak with a manager. After waiting on hold for several minutes, I was told that the manager had stepped out. That was too convenient. I explained to the woman I was speaking to, that I had had enough run around and that I needed to speak to the manager and have this resolved. Finally, Garrett got on the phone and explained that Brian was the only person in all of Island Rec that can handle a heat pump warranty. I asked him how that could be, it is after all July and Brian has been out of work for 4 days. Garrett told me that was how the owner wanted it. I told Garrett that I would like to speak to the owner then, and was told that the owner only answers written letters to the PO box. I plan to hand write a letter to the owner.

This is not the first issue we've had with Island Rec or this heat pump, but this is definitely the last. I will never step foot in another Island Recreational.

We can complain until hell freezes over, what is that going to accomplish?

3 years ago I purchased a pool from this company, they also installed the pool. For 3 years I have not had any problem with the pool. This year I opened the pool and noticed that I was losing water. I tried to locate the leak myself to no avail. I hired island recreational at a cost of 95 dollars to come out and locate the leak for me. The first technician first noticed that around the inside perimeter of my pool there was a perfect one foot depression all the way around, he found this very troubling. He then tried to locate the leak, but was baffled by his findings. He found more than 10 places where I was losing water. He suggested that another tech come out and give his opinion.

The next week another tech came out and like the one before noticed the depression around the complete perimeter. HE then stated that no pool cove was installed when the installation was done. A pool cove is installed to support the outer edge of a liner, without it the liner will sink and stretch until the liner becomes porous. He wrote this in his report to the company. He then proceeded to find that my liner had become so porous that it could no longer hold water.

I went in to island recreational and dealt with the store supervisor Tim. He quickly told me that this is not their problem and if I wanted it fixed I had to pay full price to get it fixed. When asked about their own tech's report I was told that he doesn't know what he is talking about, he is just a leak guy. I have now been told that after paying 1300 dollars for a pool, another 100 for leak detection, and who knows how much in water costs, i had to refill my pool twice to allow them to check for the leaks, it will cost me another 500 to 600 dollars to fix the problem. To me this is just not acceptable.

You had published my complaint, and I truly thank you for that. I need that sand filter, due to my back and knees. I cannot go out and buy an new one, since we spent well over 1,000.00 in the past 3 years. I cannot use my pool for the therapy that I need. They need to be shut down. The CEO is laughing all the way to the bank. There is a form they give you when you reach their site. I am sending you the link that comes up.

"The webpage cannot be found HTTP 404 Most likely causes: There might be a typing error in the address. If you clicked on a link, it may be out of date. This error (HTTP 404 Not Found) means that this program was able to connect to the website, but the page you wanted was not found. It's possible that the webpage is temporarily unavailable. Alternatively, the website might have changed or removed the webpage...."

Island Recreational sold me two pool filters and everyone of them are junk. You call them and they don't do a thing. They tell you to right them...No address. I want a new filter....The sand part of the filter is cracked.

bought solar panel system and on nov 11 and still got know answers. cold phone calls or no phone calls

After reading a full page ad in Newsday, I went to Island Rec. to inquire about the solar energy sale. After talking to the sales rep., I felt the deal was great and signed up. I was advised the Island Rec. could void the sale if LIPA changed the rebate program. I was told that within two weeks that a site survey would be conducted. I received a return phone call after three weeks that at the time, site surveys were pushed back due to high volume. Fine, it was only two weeks after that, they came. My father-in-law met them and went over it with them. They told him I qualified for the "whole 10k system." They showed him where the four 2.5k watt inverters were to be installed.

Now, figuring the survey was complete, the plan was in motion. About mid-March, my wife and I contacted Island Rec. No phone call was returned. On April 1st, finally a call was returned. I was told that my paperwork was not done and I had to come down and fill out the rebate forms. I told the person that I already did when I signed up. I also told him my agreement said that installation should be starting soon. He told me he had no idea about my contract. I thought that it was the same one everyone else signed. I told him that I wanted a phone call back from someone who could answer my questions. No phone call.

Today, I went in person. Here comes the kicker. All the contracts signed before Nov. 8th were no longer okay! LIPA changed the way they did the rebates! So I asked Frank (the manager) what that means. He stated that a price adjustment needed to be done. On top of that, I was told that I only qualify for a 7.2K system. I told him I want a call from someone who could give me answers. Facts that have me contacting Suffolk District Attorney's Office: My contract was voided on Nov.8th; I was never notified about void; Island Rec. continued to move the process along; I called on a few occasions, no return phone call; I showed up in person, only then was I told that the contract had to be redone; In these times when money is tight, they held my money for over five months collecting interest for themselves knowing that my contract was no good.

In Nov. 2009, Island Recreational took out full page ads in News Day for a Solar Home system at a very low price. You had to pay in full then for the system that would be installed in March.They had a person come in Dec 2009 to do a site survey and to start the paper work. I did not hear anything from them after that. In March, I called to find out when they would be doing the installation and was told someone would call me back, which no one did. Instead, another company called and told me they had to do a site survey. When I called Island, they now told me the first company did not do a good job and it needed to be done again. After the second site survey, I was told to come in to go over it. When I went in, I was now told that what I gave in Nov. was a deposit and I now owe thousands of dollars more. This was a bait and switch! They did give me my money back but this is a very bad company.

This 10k solar system ait and switch held my $5000 for 4-1/2 months. The system originally was going to cost $10000. I signed the contract. After calling, I get an appointment and go to the store to find out the cost is now $25000.

No one answers the phone, the email address they gave is no good, the only way to get to speak with someone is by having to go in person to the deer park store. When I got there I was not the only one there to inquire to what was going on, no one had an answer. they said to email Brian, and gave everyone an email

on Nov 23,09 I email brian, a few days later i was told they would be in the Babylon area 1st week of December, still no one has called, wont return calls, wont retun emails, and the sotre employees don't have an answer. They took my $2999. and have not been honnoring the terms of the sale.

So now I wonder if Island Rec has 1000+ customer orders and they are able to get a substantial discount on the equipment and labor, can this be possible to undercut their competitors and sell a solar system that is now affortable ? But their reputation still concerns me and the fact you can't call the store directly.

Now after we did this, lots of red flags went up: 1. The sales person claimed LIPA was using Island Rec to promote Solar and gives out LIPA literature. I called LIPA and they have no relationship with this company and LIPA's legal department is now investigating. 2. LIPA told me to ask Island Rec for their list of sub-contractors they use and verify them. Island Rec will not give you any names of their sub-contractors but tells you the site survey will be done by the sub-contractor and then you will know.

3. If you have any questions after you sign up, you have to return to the Deer Park store. There is 1 phone number for all of Island Rec stores and they just tell you to return to the store. 4. Island Rec has 220+ compaints with better business bureau (although many have been resolved). 5. Suffolk County consumer affairs is already investigating this company on other issues.

6. Island Rec has a referal program - they will give you $250 for every person you refer to them that also signs up for solar and gives you coupons to give out. However, there is nothing in the contract referencing how and when you will get the $250. 7. In the store and ad there is a '1 year payback guaranteed' and the sales person confirmed this, but again, nothing in the contract about this. 8. Contract is very vague - all is says is 10KW solar home system. Nothing written about the type of panels used, electrical work included, getting the town permits, etc.

9. Contract actually says "pool alarms are final sale" "all floor models are sold as-is" and other pool related return policy. 10. A customer asked the sales person "what if you go bankrupt in 5 months and I have not gotten the system installed" and the answer was "then you deal with your credit card company." Now 5 months later, good luck trying to get your money back.

Two days afer signing, we went back to the store and got a refund on our credit card. 400+ people have signed up for this deal in just 4 days. If 1,000 cusomers sign up in only a week or so, that would be a quick 3 million dollars for this company. Although they have done nothing fraudelent yet (except claiming they have a relationship with LIPA) but as the saying goes if it sounds too good to be true...so buyer beware!

Summer 2008: I ordered a pool liner in February 2008 and, after 3 incorrect orders were made, I finally had the liner installed during the LAST WEEK of July 2008... incorrectly, and with 3 holes in it. Rather than repeat the horrific process and deal with the store any further, I fixed the holes myself and reinstalled the liner.

Summer 2009: I purchased a new pool cover for $184 on Saturday September 12(and not surprisingly all covers were marked up about 30-40% higher than they were in May). Without much thought, I signed what seemed at the time to be an unnecessarily massive contract for such a simple purchase. Two days later when I took the cover out of the cardboard box that it came in (WHICH HAD NO DESCRIPTION OF THE PRODUCT INSIDE, ONLY A 4-DIGIT SERIAL NUMBER), I realized that they had given me the incorrect size.

I returned to the store with my receipt and the cover and all of the included hardware and instructions. After keeping me waiting for 10 minutes while the manager talked on the phone and the other 4 employees stood around with not-so-bright looks on their faces, the smarmy manager PROUDLY informed me that by taking the pool cover out of the box (WHICH HAD NO DESCRIPTION OF THE PRODUCT INSIDE OF IT!!!!!!!!!!) I had forfeited my right to exchange it. After several minutes of arguing and my repeated threats to call the police, he bregrudgingly conceded and gave me the cover that I had actually ordered and paid for, but not before letting me know that he was doing me a huge favor. REALLY? Giving me the product I paid for and rectifying a mistake that your employees made is a favor?? Why does it have to be a game? Initially, he seemed undeniably pleased that I had fallen for this trap. So I ask, why the games? Why does buying an oversized piece of plastic require trickery? I go to a store to buy a product. Shouldnt you want me to be happy so that I might actually return summer after summer and give you my business?

I've said enough... this is the worst business I have ever encountered in my entire life. I don't know what more can be said.

Purchased Solar Cover for inground pool, put it on the pool for one uninterrupted week of hot, sunny weather. The solar cover had no impact on the pool temperature so we wanted to return the product, clean and dry in original packaging. We were told that since it had been used, they would not accept return even for store credit. We asked them how do you find out if this product works unless you use it? Please explain. Justin said store policy is not to accept returns of any opened products. Customer service would not satisfy our displeasure with this product. We our out $130.34 and are the unhappy owners of a useless piece of 16X32 blue plastic bubble wrap.

i bought a Hayward natural gas pool heater on 6/21/07 for $704.98, according to island rec. there is only a 1 year warranty on this product, however the original receipt clearly states that there is a 5 year warranty on this heater. my heater is leaking and not working. i want my heater replaced and island rec. wont comply

Today less than a week later, I need to remove the pump and drive it to Massapequa or tghey will not even look at it. The return policy on filters is the filter needs to be in the box it came in unopened. Since I took it out of the box I can not return it. This store has the worst customer service I have ever encountered and will be sure never to shop at their stores again as well as spread the word to others so they do not purchase anything from Island Recreational as well.

reinstall 7/10-- 7/14 walls lifting out of bottom rails each time rails and walls have been bent to fit and damaged.

we filled and drained 4 times now, and still cannot swim. this time walls out again, entire pool leaning out at top, top rails all crooked and pool not even on the ground. all co. wants to do is reinstall with same crew. we want new pool, or $$ back and pool removal plus $$ for water and and damage to landscaping. co. will not waiver in their stance, we will sue, complain to consumer affairs contact media, picket the store whatever it takes. this really should recieve a class action suit as this co. has screwed more people on long island than i can count.

We bought a 15x25 pool from this store at the end of the '07 season. Island Recerational at the time didn't do their own installs but contracted them out. Just after the install we noticed a crease in the wall of the pool. We called and the installers came back and "pushed it out" and left again. During the winter of '09 (just over a year after the install) the pool started leaking water out of the wall where we had reported to the company their was a crease from the install.

After about 7 phone calls and several trips to the store with pictures they agreed to cover the pool "wall" at 100% and the "liner" at 60%. Here was our problem with that. It will cost $200 to take down the old pool (we can do that ourselves but can't lose a single nut or bolt during the takedown or damage any parts which is pretty hard to do by yourself. It is not like opening a box and knowing where each part goes.) and then it will be another $700 to reinstall it with the new wall. So now we are up to $900 + a liner.

When we spoke to the store managers several times about working with us on this price because it was their contracter who messed up the initial install to begin with, they refused to help. Every manager at the store told us they understand our situation but corporate will not allow them to help us. Corporate told us the same thing.

I told them that they HAVE to be able to help us because they hire these contracted installers and give them the majority of their business and I was told that they no longer hire 3rd parties to do installs they now do them within the company. My response, "Well if you understand my situation and you are doing the installs yourself, you definately can do something but are choosing not to." Again, they told me I'm sorry, we can't help you.

Won't spend a penny in that store EVER again!

I paid to have a new liner installed and when the crew came, they notice a 1 foot puddle of water in the middle and left without a word. I'm not exaggerating! 1 foot! low and behold i replaced the liner a few years later myself. I got it online for 1/3 the island recreational price and installed it myself. Mind you i have a 27ft round pool and i'm a single mom. It was easy.I buy all my chemicals/pool supplies online or a fraction of the price and the reason its so cheap is because online pool businesses do business 12months out of the year whereas Island recreational only has 3-4 months to make their money!!

I am very disappointed in the service and attitude of installation manager. I had purchased a WarmWater pool heater back in February from Island Recreational that came with a free pool opening, installation, cover and closing at the end of the season. The problem was the technician who came over to install the heater, had broke one of my pvc pipes coming out of the ground to the heater. I received a call at work from Brian, that I would have to be charged an additional charge. Brian stated that my plumbing was not right and I would be charged $217.25 to install the heater. When I got home that evening the technician came by and stated he broke the pvc pipe and had to buy a $5.00 coupling from HomeDepot to fix it. He came over the next day to fix it and installed the heater.

I was very upset when I found out that it was the technician's fault for breaking the pvc pipe and felt I should not be charged for the additional amount. When I spoke to Brian he was down right nasty and said that the charge was going to stay and not refund my money. It was such poor customer service for a customer who has spent thousands of dollars at Island Recreational.

After being treated so poorly, I decided to contact my credit card company and dispute the charge. The credit card company tried to settle the dispute by connecting me to Brian. This was a big mistake because Brian was screaming at me and harassing me. I could not believe the treatment I was receiving from a representative for Island Recreational. He was so nasty the credit card person hung up the phone and once Brian realized the credit card representative was no longer on the phone, he hung the phone up on me.

The credit card company had won the dispute and my credit card was refunded. Today, June 18, 2009, I received another harassing call from Brian stating that my warranty will be voided and I would not receive the cover and closing at the end of the season. I hope this is not really going to happen. I have been a loyal customer from Island Recreational and as I said before, spent thousands of dollars at establishments, over the years. I have the original receipt stating my purchase and the services I am expected to receive.

I purchased a 15' round above ground pool from Island Recreational in 5.08 (my first pool). The installers left a 2'long dip in one of the edges of the pool that when brought to their attention, they insisted was no problem. Since the area was out of the way, I assumed the situation was no big deal. On 6.13.09, as I was cleaning out the indented area left by the installers that had collected some leaves, with a pool brush sold to me by Island Recreational, water started pouring out of the outside of the pool.

I called the company telling them it was an emergency since I didn't know what to do to prevent the water from coming out and they informed me I had to go to the store, pay a fee and schedule an appt to have someone come out to determine where the hole was. I explained that the water would soon all be out and that the store was about 30 mins away from my house. They said that was their policy. After going to the store and explaining what happened to a salesman, the salesman recommended I let the water run out and see if I could see the tear and encouraged me to purchase a repair kit so that I could repair it myself - I told him I thought the store should repair it because the pool was only a year old and it was clearly a defect with the material, but he said if the rip wasn't on the seam it was covered by warranty; so I purchased the repair kit.

The next day, when the water was out, I realized that the rip was not on a seam, but was in the area above the depression left by the installers. It seemed to me that the pressure of the water had put undo stress on the liner above that depression (dip) and when I used the brush to clean the area, it gave out. I took pictures and took them to a local pool store to verify if this might have been a cause. They concurred that the depression should not have been left in the area and that it could have put strain on the liner.

I took the pics to Island Rec and explained that eventhough the liner wasn't ripped on the seam, I wanted them to consider their responsibility at leaving the depression during installation which stressed the liner in that area. The manager on hand said he understood my concern and would send the pics to the main office. Three days later I called the main office to determine what they could do to fix the problem (specifically the uneven sand) and they said that they were not under warranty to fix this issue since the tear was not on the seam.

I again explained my concern was about the faulty foundation and installation of the pool and their responsibility to at repair the damage that this sloppy installation caused. They said that it was my responsibility to pay for the next installer to fix that problem. I told them I would be taking further action since this I believed this was their issue from the beginning and they said they wanted to save me the hassle of following through with any action since I signed paperwork acknowledging that they only cover rips on seams. I am reporting their shoddy work as the cause of my liner tearing, since nothing else could have caused this issue one year into purchasing the pool, while doing a routine cleaning of the pool to open it up for the season.

I went to Island Rec to purchase a pool in April. I spoke to Thomas F. who is a salesman for the store. He sold me an 18ft round pool and told me I can pick it up from the warehouse anytime before the installation to avoid paying for delivery. The day I went to pick it up from the Deer Park warehouse I called to let them know. They then told me the 18ft round was not available they were sold out (even though I had paid in full for my pool in April). They then told me i would be upgraded to a 21ft pool free of charge.

The problem is the 21ft pool is too big for the area in which i have for the pool, not to mention that i already built the sand box for the pool. I went to the store to speak to someone cause you cannot call the store. There is only one phone number for every Island Rec. These people than call the store for you and have someone call you back which is a joke. They don't call back you have to call multiple times before they transfer you (why couldn't they do that in the first place?).Anyway the so called manager could do nothing to help me. Later that day I went to the Deer Park clearance center they told me they had a 18ft Atlas pool in stock but that the warehouse was closed on Sundays so I should come back the following day. The next day I called and finally got someone after calling back three times.

They told me Deer Park has the 18ft Atlas pool and he would have someone from the store call me right back. Someone called me back who was not from the Deer Park store and told me i couldn't have the Atlas pool. He spoke very slow and very carefully of what he said. I found out the Atlas pool is more expensive so they didn't want to give it to me. So he said he would call me back again, and what a shock i still haven't heard back. I will be returning my pool today and hopefully that will go smoothly.

We were told we have a very good sand base. I filled the pool over the next few days. On June 7, 2009 I started cleaning and vacumming the pool as instructed by Island Recreational and I found a tear where there appears to be grass growing through the liner. I immediately called Island Recreational who told me that they are not responsible for that. After I argued with them, they agreed to send an inspector, they first wanted me to bring them photographs of the tear, but this would not have come out right because of the glare from the water. I feel that they should repair this, because this was caused by the people who installed the liner. Island Recreational is sending someone from the Liner Company who I believe will tell me it is not their responsibility. We have a 15 year liner warranty and not one person other than the installers have been in the pool. The ladder is not even set up as yet. I hope you can expedite this matter, because I am extremely upset over it and now my family cannot use the pool after all this expense.

I bought a pool filter and was told about a rebate that i was to send in 8mths later never herd anything I contacted mr small and I sent him the info again and herd back from him that I will not receive my rebate. I would have never bought the filter from their If I knew this lying scam was just for me to purchase the item. they tricked me.

Purchased a Semi-Inground Pool from Island Recreational in 7/08 which was installed in 8/08 not even a month into the pool which I only went in twice we detected a decrease in the water. I placed a call to Island Recreational to inform them of this issue and was told that the liner wouldn't be replaced or that they wouldn't patch it. They only sent someone to try and detect where the leak was stating that we the customer must try and find it ourselves and fix it also. How do you find a pinhole? No tears to rips at all.

Numerous calls and to this date this year still will not replace or fix liner. Just kept telling me that I must purchase a new liner and pay for installation as well. They offered the liner to me at different times at a discounted price. They have poor customer service on the phone and there were times you cannot get a person on the phone. Just ringing and ringing.

Now less than a year later the pump is broken and I have to see what will be the outcome on this. It was always one thing after the next with Island Recreational. It was like once I bought the pool it was out of there hands no matter what. I could not enjoy my pool at year and this year looks to be the same.

We called to say the ozonenator they sold us was not working properly, and we were told they do not sell or repair them anymore. We would have to call the manufacturer. We went to the store with the warranty and the man tried to sell us a new one! We want the ozonator fixed as the warranty is supposed to be 5 years. Cannot get resolution. Brought a %5,000 pool and cannot use it.

SOLAR SHOWER- PARISIAN.[ 79.99+6.90TAX]

[Despite my hiring a mason to create a conrete base slab and bolt the shower. I had been involved with much landscaping and never recv'd guests that summer. The purpose of the shower was for guest use only].

I just discoVered last week while weeding, that when kneeling I reached behind the shower and I felt a scratch from the shower pole. Upon looking, I saw that the pole housing had about 5 [five]major cracks from the base to 60" high. Upon calling the store to complain that the pole was defective and request a replacement, I was told by the customer service agent and store manager, that the Asian-manufactured product had a seasonal warranty only! There was nothing the store could do.

I wanted to either swap for another one or have it replaced by a 100%vertical shower.

I don't feel that the store has resolved this matter amicably. There was no way of determining if ths product would be vulneable to winter elements since it must remain bolted into concrete. I want a replacement due to not being forewarned in writing of the fragility of ths product andits susceptibility to breakage.Wasted $150 in mason services and lost $86.89 on a poorly-constructed product

I Purchased a Ozonator sytem that does not work.Plus installation that they screwed up..Complete sytem with install was about $600

I have been waiting on this unit because they told me its on back order since 2007,same thing in summer 08 now its 2009 and they tell me call the manufacturer.
I do so and the Manufacturer tells me its never been on back order and they cant help me cause the warranty ended.

Island recreational never told me to call manufacturer... and on the unit itself it states to call island recreational with any problems.

They have dragged me through this headache for 2 years! All of this could of been resolved if they told me to call manufacturer in the first place but now that my system is out of warranty..the manufacturer cant help me.

They offered me $200 as a full refund through the BBB... but in noway,IS this fair to what i have spent and gone through with this compnay spending exxtra money on chlorine and other chemicals

Spent exxtra money on chemicals.KIDS Could not use the pool because of this and days and time spent going to the store about 30 times i all because you cant call the store directly.

we bought an above ground pool which we were not told by this company that we need to have a permit and that we need to have it in a certain place by the rules.

we had to pay fine for not having a permit,and now we do not get a permit because the pool is not located in the right place.

we will have to take down the pool and please dont forget we have kids,because we can efford having a survayor coming over and taking care of this matter.

Purchased a new pool cover with 10 year warranty 3 weeks ago, covered pool and a few days later I noticed a hole in it, called office and store and I was told that a hole is not covered also how do they know that I didn't put it there myself,

I got nowhere and had to purchase another more money because the one originally purchased not available 2nd one alot more money and now I have to pay the pool guy to redo the cover, they gave me $100 off but how do I really know because I never saw their price list,

I purchase a 2yr pool contract from Island Rec. in 2008.

I was scheduled to receive service every Tuesday. This has been a roller coaster for me. Island Rec. hired students and gave them a crash pool course & those were the technicians that service my pool for the last 3 service. After each of these service I had call report the poor the service rendered.

On 8/26/2008 after Island Rec. pool service I notice there were algae. I made several calls to Is. Rec. pool service dept. with little assistance. Evenly they decided to send another technician the following day. By this time my pool was cloudy and light green.

This technician inform me that he was returning to school & he trained another person that will be returning the following week (that was the same technician that service my pool on 8/26). I was also informed that to run my pool for 12 hrs. and the cloudiness will evaporate and the algae will clean up.

Well that problem never resolved and the telephone calls were continuous.

But, this was not all, on 9/2/2008 we rec'd not service. Therefore, I called on 9/3/2008 and to my greatest surprise I was inform that the 2008 pool contract ended & the next visit from Is. Rec. will be closing the pool.

I reminded the customer rep. of the algae in my pool & the respond was the pool has enough chemical to take care of the algae. Yes, I am still holding my breathe. My pool is still green. I got tired calling and getting no help but excuses one after one other.

On 9/23/2008 Island Rec. gave us a window time between 1pm-5pm to close my pool. Once more I told the customer rep. about my pool being green in color. This stated that the chemicals I rec'd to put in the pool will help the pool & when they return on 2009 they will shock the pool and it will clear my pool.

9/23/2008: The technician came to close my pool but came before, 11am because when I returned home @ 10:55am I had a note in my mail box "...Customer not Home & Pool must be cleaned to close pool. Please call office for new appt..." I was furious. I called the office no one could justify why the early technician's visit and his statement about my green pool.

I spoke to a female by the name of M.P. who claimed that she was the manager and she has no other managers above her. She had the last say. But, yet was no help to me. After 15 mins. on the telephone with M.P. stated that she will send another technician 2-3:30pm. I then asked this manager what was her name because I wanted to file a complain because this was ridiculous.

She gave me only her 1st name with her last name initial. She refused to give me a full name with a don't care tone.
The technician did showed up and did a wonderful job. I was very, very please. He was very knowledgeable. He was also surprise of the color of the pool water and could not comprehend, that we rec'd service for our pool every Tuesday and yet it had algae. He shared with me that it was obvious for some reason we had poor service.

After rec. this service I called the pool service dept.. I wanted to thank the manager M.P. and noted again of the condition of my pool. I requested to speak to the manager M.P.. The rep. returned to the telephone and stated that she will not come to the telephone because she does not want to speak to me because I was rude to her.

What type of leader does this company maintain.

This is horrible, horrible service. This is the craziest thing I ever heard. Does this mean that customers should not complain when rec. poor service. I pay approx. $700 for pool service for 2008. Therefore, I believe I should get good service.

At this time my pool is closed for the end of summer 2008 with a ton of algae and all I get from Is. Rec. was a sound & dance and a manager that can not stand by her company service.

Shame, shame on you M.P. and triple shame to you Is. Rec.

I purchased a pool in February 2007 promised installation(White Glove Installation) by May 2007.The survey was done March 2007.The pool was delivered early May.Then the trouble began a crew came to excavate they fou nd a tree stump below grade and left without saying anything or leaving a note.I had to call installation dept.to find out why they left. After 2 days I was told about the stump.I had the stump removed the next day.

island rec returned 1 week later. I was told there was an old cesspool.I had that taken care of the next day.Island rec returned 10 days later opened all the boxes in my backyard put a few struts together and left, boxes open,material everywhere and garbage strewn all over the yard.I called Islnd Rec they told me the crew left to take care of an emergency,and that my yard was now a construction site and that I would have to be patient.I would have to keep my kids and dog out of the yard.

Another crew showed 2 days later and quit just walked out on the boss when I called IR they said it wasn't their fault.

It is now early July and no pool.Finally by mid July I get a crew to finish the install. I fill my pool ready to enjoy ,I go in and the bottom of the pool is all uneven and lumpy IR says it is not their fault. I close my pool and hope for better luck next year.I open my pool June 5 2008 shock it everything looks good.On June 9 I discover the ozonator is not working I take it to IR they say it is under warranty and they will replace it.

One problem they are out of stock and I have to wait 2 weeks I say ok.Well it is Septmeber 1 and I am still waiting.

Over the last 8-9 years, I have spent a lot of money at this store. As stated by others the kids that work in this store are not very helpfull. The managers try to help, but always end up calling the main office, and they get very little support from the managment. I purchused a winter cover with a 10 year warranty.

IR does NOT STAND BEHIND THEIR PRODUCTS. I suggest to all consumers who do business with ISLAND RECREATIONAL to SPEND THEIR HARD EARNED DOLLARS ELSWHERE. I know I will. Maybe the word will get out and Isl. REC. will either change or go out of business. As for my cover they do not want to replace it as per my warranty.

I have been a loyal customer of Island Recreational for about a year now and I've spent over $12,000 without any complaints. Even though I couldve complained more then several times. The thing that has happened most recently to me I cannot believe.

On 7/4/08 I purchased Solar Rings which is basically mini solar covers? from Island Recreational at the North Babylon, NY Location. Because, a service rep at the store promised me that it would take 6 solar covers to raise the water temperature between 9-15 degrees. And, if for what ever reason I was not satisfied with the rings I could return them within 60 days for a full refund, which was approximately $162. So I went home and followed the instructions and day after day I kept checking the temperature of the pool and the temperature did not change it was a constant 78 degrees the same temperature it had been previously. I noticed on the instructions that the pool had to be 2/3 covered with these solar rings, and the 6 rings only made the surface approximately 1/3 covered. On 7/8/08 I went back to the store and explained my situation to another service rep and they told me, that I was right and that the first rep. was wrong and I would need to buy another 6 rings and they even sold me a liquid that would help.

Again, they were supposedly experts and I trusted them. Again, I followed the instructions and checked day after day. There was a raise in temp of only 2 degrees not the promised 9-15 degrees. After two weeks of checking the situation didn't get any better. So, on July 28, 2008 I went to the store and told the manager that I want a full refund like I was promised. The manager told me that there store policy was that since I opened the packaging; I could no longer return the item, which was a complete contradiction to what I was told twice previously.

I told the manager I fully intended on using the rings and how would I be able to know if the rings didnt work unless I used them and open the packaging. I tried to explain my situation further to the manager and all he kept saying was sorry thats store policy, and he just kept walking away from me. I was told that I wasnt even entitled to store credit. I called there online customer service number 516-520-1860 and they kept telling me that there is nothing that they can do and I would have to deal with the manager directly.

I'm not sure if this letter will help in any way, but I am a very unhappy customer and I felt compelled after the way I was treated, to see if there can be something that can be done. I feel like I was mistreated and taken advantage of. I dont complain about much and a lot of times I let things go. But, this cannot be one of those times for me. The manager talk to me like I was a child and that I was some how trying to get away with something. I'm just looking to be made whole.

My liner does not yet have a hole in it but the liner now has a marking of the tablet. Island recretional's rep mislead me almost caused me a major problem if I had left the tablet in the pool long enough!I am very unhappy to say the least and the fact is we rely on these reps that work there to be telling us correct information and they are not!

We purchased an above-ground pool and had it installed in May of this year. two weeks ago, we came home from vacation to find our pool had turned completely green despite leaving the filter automatically programmed to run for 8 hours at a time. My husband got the green to go away but the water is still cloudy.

What is more, is that the filter does not have any suction for more than 3 minutes. He spoke to customer service repeatedly and followed all their suggestions at remedies...REPEATEDLY. I then took the entire system to MASSAPEQUA (1/2 hr from my house) to the service department. I got the system back and there is absolutely no difference.

My husband then called customer service again and was told by the MANAGER OF CUSTOMER SERVICE that she could not help him any more. We are now left with NO POOL FOR 2 WEEKS in the middle of summer and Island Rec. has now thrown up their hands. This company disgusts me.

No pool for at least 2 weeks in the middle of summer

I purchase this lining 4/26/08,18'round glazer liner and they put in form. Its july and I notice there is a white spot on the bottom of the pool that shouldn't be there. they told buy a patch. If they come down it would cost me $50.00. The linnig is damage. they won't do anything about it I took pictures.

I purchased the recommended pool chemicals to get my water to the proper balance. I charged the $103 purchase and there system was having difficulties by cutting in and out so they wanted me to go to another register. I asked them to make sure the transaction did not go through and the are going to charge my card twice. They (as they popped bubblegum)were very confident that it did not, I on the other hand said how could you be so sure if the computers are not even working if it went through.

Against my better judgement I had them re ring everything at another register. When I got home I checked with the credit card company and they charged me twice. When I called they told me it was a ghost charge and that it would straightne itself out in 24-48 hrs. So I checked again and it was still there.

I went to the store with the receipt and statement in hand and the said they would put it back on my card the next business day. That was over a week ago and still no refund. I called and spoke with another teenage genious and they told me they were sorry and they will do it on monday.

This is the first year (bought a house with a pool) being a pool owner and I already can't stand IR. I went to Brothers 3 and they were so nice and the place was clean and the prices were as marked no scams with memberships and coupons. I will not be going back to IR, they are so rude and have a bunch of kids that don't understand how to speak to people in a professional manner.

We purchased a liner from Island Recreational on May 25, 2008. June 26, 2008 the installer came to install the liner. The new liner had a hole in it. All the while Island Recreational is advertising for 72 hour installation. We had to bring the liner back to the store. They ordered a new one to be delivered and installed on July 2, 2008.

July 2, 2008 the installers arrived with no liner to be installed saying that they did not know they had to pick up and deliver the new liner. Upon calling the store again they could not commit to a new delivery and instalaltion time/dat .

Island Recreational received payment of $1103.56 on May 25, 2008 and as of today we still do not have our product delivered or installed

We went into the store to ask about opening our pool ourselves. We wanted to get information on how difficult it would be to do it. This girl, who was no older than 16, first tested out water (which we had brought with us). She then started scaring us and saying that our chemical levels were way below a safe swimming level. She started putting chemical after chemical into our wagon. She gave us this handbook with a 3 day pool opening procedure. She made it seem like a piece of cake so we bought the first 2 days of chemicals.

Never was I told that these chemicals containing chlorine could not be returned. My husband threw his back out trying to clean the pool. When I called to ask about returning the chemicals, they gave me a hard time. The lady on the phone was nasty and gave me an attitude and said there was nothing I could do but write a letter. The address was a PO BOX! I will never go back there again.

I purchased a pump on 5/25/08 about 2wks later I was having a problem with my pool. I went to the store and they said that if my pump was not working I wouldn't get any pressure in the pool. I then purchased wound up buying a complete set Filter and pump figuring it was just the filter. It winds up that after all this back and forth that the pump isn't working. I called the number on my receipt to see when they can repair or replace the pump.

I was informed that I would have to go to a different store that's in another town. I live 40 miles away from where they want me to bring it. I told them that I purchased the item at their store and no where on my agreement does it say that I have to bring it to that store. I told them that I spent about $700.(wound up buying 2 pumps and a filter) in the past few weeks and if I purchased something at their store they should be the ones that should send it out. I requested a manager and they said that he can't speak to me. I then asked them for the District managers number and again they said that the district manager won't speak to anyone. I think that I should be able to bring the item to the store i purchased it from and they should in turn take care of it and ship it out.

I purchased a pump on 5/25/08 about 2wks later I was having a problem with my pool. I went to the store and they said that if my pump was not working I wouldn't get any pressure in the pool. I then purchased wound up buying a complete set Filter and pump figuring it was just the filter. It winds up that after all this back and forth that the pump isn't working.

I called the number on my receipt to see when they can repair or replace the pump. I was informed that I would have to go to a different store that's in another town. I live 40 miles away from where they want me to bring it. I told them that I purchased the item at their store and no where on my agreement does it say that I have to bring it to that store. I told them that I spent about $700 (wound up buying 2 pumps and a filter) in the past few weeks and if I purchased something at their store they should be the ones that should send it out.

I requested a manager and they said that he can't speak to me. I then asked them for the District managers number and again they said that the district manager won't speak to anyone. I think that I should be able to bring the item to the store i purchased it from and they should in turn take care of it and ship it out.

We had a pool installed by them in 2002 when they installed it there was a slow leak not noticable at first . we looked and called IR and they said it would be $200 to come and look at the pool .

after numerous calls we finally had to drain the pool this year and came to find out that the installation was completley screwed up . They did not pack the sand underthe pool so when my 10 year old daughter steps on in it sinks in and they never hosed down the sides of the pool so there was sand between the liner and the pool wall which caused hundreds of tiny holes from the sand in the entire pool wall liner .

I went to the deer park store and asked for assistance and was told to go look for a dark blue shirt and ask them . I asked if they could get me a manager and they told me again to look around for one . When I spoke to the manager he looked at me like I was stupid and then said well its been 6 years and didnt listen to a word I said . Then he said he will see what he could do on a price of a new liner . I got a price of $900 for a liner and $800 for installation . Then they said they could give me $100 off.

Then when I said that Its was an installation problem they said that is only guarenteed for 90 days . I said I didnt know I had to drain the pool in 90 days to check for these problems . Then when I asked for pool patches or something to help fix it I got the runaround again and they wanted to charge me $89 for a large patch . I went to Dunrite pools in Bohemia and spoke to them and they gave me free patch to fix the problem temporarily

I will need to spend over $2000 to have a new liner installed properly my chilren will be out of a pool this summer

I paid for a pool opening/maintenance/closing package in 2007. This year, 2008, when I took my pool cover off, the water in the pool was very green and murky. I am confident the proper chemicals were not added to my pool water upon closing. In addition to that, the grids in my filter were thick with caked on DE. Worse, that this, the plug put into the return of the pool is jammed stuck into the return. I, nor the 2 very strong gentlemen with tools that tried to remove this plug from the pool were able to remove it.

I called requesting to speak with a manager so that Island Recreational would have a chance to right the wrong that was done upon my pool closing, and I was put on hold for 25 minutes, then disconnected. The next time I called, a woman told me I am not in the best of moods today, so tell me why you want to speak with a manager. When I told her I wanted to speak to a manager, and did not want to explain the situation again, she hung up on me. When I called back the third time, a manager said she would have to call me back to see when someone could come to my home to remove the plug that was jammed.

As of this writing, I have been waiting 24 hours for a return phone call. Since my experience with Island Recreational last year till present day, I have never had a satisfying or professional conversation with anyone on the phone.

I am a single-working mother with 2 young children. I spent more than $800 for pool maintenance, that was not done professionally. I spent this money, that I work very hard for, so that my children could enjoy our pool. I have been verbally abused on the phone when calling Island Recreational, I have been lied to, and I have been cheated out of my hard-earned money. I am stressed by this experience, and worst of all, my children have to suffer because of Island Recreational's error. I cannot even open the pool myself because I cannot proceed until the plug to the return is removed.

I purchased a Sand Filter last season 6/07 has never worked properly. Is still in repair. Nobody has an answer as to why I have not received my filter back or why I have not been able to receive a brand new filter. The filter Never worked properly from the day of purchase.

Very first pool opening in the dark 3 times, hoses poped off, pool lost plenty of water because hoses were not tightened. Bought a waterfall that came with no instructions or parts. Asked several times for them to install. They gave me various phone numbers to installers who NEVER installed this item and NEVER will.

The customer service number is a joke, they send you to the store everytime and they know nothing. The manager at the store that I bothered actually put his finger to his head to shoot himself after he walked away from me.

We purchased an above ground pool entry system on 8/5/06, it was a pre-order that was promised in the warehouse by April 1st 2007, well in time for the 2007 summer season. There was also a $100 rebate that had to be mailed between 5/1/07 and 5/15/07, which we did. Well, April 1st came and went, no entry system came in. Every time I called, they didn't have it. One time they told my husband that it came in and when he got there, someone had made a mistake on the phone and it wasn't there. He borrowed a truck and made the trip to the warehouse for nothing. Weeks and weeks of phone calls ensued. I was promised callbacks, but never received any calls back. Not even one.

FINALLY, in mid July, it came in. I got the entry system 3 months late. Summer was half over and I had no ladder for my pool that whole time. My husband picked it up and had it 90% together and discovered that a couple of the pieces for the steps were cracked. It wasn't noticeable at first since they were hairline cracks, but once they were screwed together, it was obvious that they were cracked and the steps would likely cave in if someone stood on them. We again proceeded to make dozens of phone calls trying to get someone to do something about it.

They told us we couldn't exchange it for another one because they did not have any more in stock to exchange it for. They refused to give us a refund. Also, we never recieved the rebate. After 12 weeks, we made yet another few dozen phone calls to the rebate department, over the course of several months. We were promised callbacks, but again, no one called us back. To date, we have never received the rebate.

Island rec. charges you 200.00 for a pool install which they then subout to someone who subs it out to someone else. When you finally have the pool installed its about an extra 800.00 . When i had the pool installed, It was done incorrectly.(When They Install You have to pay cash, You wont know if theres a problem until pool is filled) Due to the quality of the pool and install , I am now going on a 3RD INSTALL.

I was charged twice for a VIP membership in 10/06 and 12/06. I have called them multiple times to refund my account and cancel my membership. On three different occasions they have assured me they would refund my credit card account and they have failed to do so.

I cancelled my account with IR 2 years ago. October 31, 2006 they charged $100.00 to my credit card account. I called and I was told they would credit my card the following month. On December 12, 2006 they did not credit my account but charged me another $100.00. I have called them on 12/4/06 1/8/07 2/5/07 3/12/07 and each time they have told me they will credit my account $200. I still have not been credited the $200 to date.

Island Recreational fraudulently debited my checking account in the amount of $300.00 without my approval and then claimed it was a clerical error that happened to a lot of people. Each of the 3 times I called they said they would credit my account, but didn’t. The following week after my bank told me my account was not credited, I called Island Recreational back to speak to a manager and was told I could not speak to anyone else only the person who I was speaking to whose name was Lakisha.

Lakisha said they would not credit my account unless my bank or credit card company called them directly because that is their policy. My bank of course said that they could not contact them because by law more than 60 day's had elapsed and they are not permitted. Which is why Island Recreational keeps stringing you along saying that your account will be credited back they have to get you past the 60 day period and then they tell you to have your bank call them.

They charged my credit card in October '06 for $100.00 after I already paid $100.00 in June for the yearly VIP membership. I called multiple times to have the charge credited back to my credit card and was assured by each different phone representative it would get done. Now in March '07 it still has not been done even though I was given a confirmation number by the last representative. Shame on you Island Recreational for such irresponsible and unprofessional phone "representatives".

I joined the Island Recreational VIP club in July 2006 and cancelled membership within that week due to not spending more than the $100.00 due to the fact that my pool broke. I was told that I could possibly get a refund for that $100.00 which I never received. On 9/27/2006, 11/13/2006 and 12/22/2006 $100.00 each time was taken from my checking account. Now I am out the original $100.00 and $300.00 more.

I did not notice the money taken out until 12/22/2006 which was my fault and did research to find the other withdrawals. On 12/23/2006 I called the phone number I had for Island Recreational and spoke with a Cedric who stated to me that I would receive a refund of the $300.00 back into my checking account within 7-14 business days. On 3/8/2007 I still had not received the refund. I will never do business with that company ever again.

I used my credit card to join this club in 2004. They also charged my account in 2005 for $100.00 for 2006 membership. I explained that I did not want them to use my credit card. Now I have made my 3rd phone call to these people. Not only did they charge my credit card UNAUTHORIZED for the membership of $100.00, they hit my credit card 2 more times totaling $300.00. They said it was a computer glitch but I still do not have my money back! My husband is disabled and I have been paying interest on this money since August 2006.

In August 0f 2006 my credit card was billed for $100.00 as renewal fee for my VIP membership. In October 2006 my card was billed for another $100.00. I was since advised there is no longer a charge for this membership. I have called several times and visited the Hicksville store. To this date 03/02/2007 my credit card has not yet been refunded, which has caused me late payments to my credit card company.

I have been a VIP member for many years. Membership fee of 100.00 was charged to my credit card once a year. This year my charge card was charged three times. I have spoken with customer service numerous times and have been assured a credit was put through. To date no credit has been put through to my charge card.

Island recreational has put through triplicate charges on our credit card for VIP membership. We were told on 12/4/06 that they would credit our account back for charges put through on 8/1/06, 10/18/06, and 12/1/06 totaling $300.00. Over the next 2 months we have spoke with several customer service reps. Each one stated that the credit was being put through that day and we should see it within 3 days or next statement. Each time we did not see the credit. We have been given numerous reference numbers and stories.

My VIP membership expires in 4/07 however they charged my checking account 100.00 in October 2006 then again in December 2006 another 100.00 for membership - I have called on numerous occasions to no avail. I want my money back.

They have a VIP program which cost $100.00 a year which I had paid back in August. For some odd reason they charged my credit card without my authorization 3 months in a row, each month in the amount of $100. I have called them 4 times and they said they would credit back my credit card but it never happens.

They asked me to join the VIP club for $100.00 up front. I did and was billed in June. I signed a contract at the register stating that I DO NOT want to be automatically billed on my credit card for renewal. Come my July statement and there was another $100.00 charged. I called and they said it was a valid charge to be in the club for the upcoming season, so I let it go. Come October, there was another charge of $100.00. My husband paid it not to ruin our perfect credit rating.

I called and they said they will issue a credit. I never got it. Now it’s December and there was another charge of $100.00. That’s $400.00 in 6 months. I called several times they said it was being processed. I received the next month’s statement and it is still not processed. I am out 300.00 and very aggravated with dealing with incompetence.

I joined Island Recreational's VIP club in May 2006. I paid a fee of $100 (charged to my Credit Card) in exchange for $100 of coupons to be used at their stores. In July 2006, Island Recreational automatically renewed my membership and charged an additional $100 to my credit card. I called Island Recreational to cancel my account, and was told that any remaining credits that I had on my account would be lost.

The Island Recreational rep suggested that I finish using my remaining credits and then call to cancel, at which time my $100 would be credited back to my account. On September 12, 2006, I called to cancel my account and received a confirmation number. When I received my September Credit Card statement, the $100 credit was not processed. On October 17, I called Island Recreational again and was told that the credit would be put through that day. Today, October 24, I called my credit card company to see if the credit was issued yet, but was told that not only was the original credit never issued, but on October 13, a second charge was put through to my credit card account!

First I bought a pool that was on clearance and they set the date for the delivery. They told me that they would call me on Friday to tell me the time that they were going to be delivering my pool. When I finally got hold of someone they were like, oh we don't have it in stock. I eventually canceled my order because everyday it was another excuse. Then i signed up for the vip card membership at the end of june for $100.00 and i just saw on my account that they took another $100.00 out of my account. (they told me membership was good for 1 year).

They are quick to take your money, but not to give you the product that you ordered.

The installation of our pool was not completed correctly. There are ditches in the base of the pool, could cause the pool wall to collapse and the liner to rip.

I purchased a pool January of 2006. Mind you it was paid in full the time of the order. They installed it on May 21,2006. I also purchased a fence and decking because I have an autistic son. When Travis and his crew installed the fence they installed it Approximately 6 inches from the pool. I asked him if the fencing was supposed to be that high from the pool and he said that was the way the fencing is installed. I had used my 4 year old nephew to test to see if he could get through the gap and he could easily fit in between the fence and the pool. The installer did not care how it was put up as long as he could get done and out on that Sunday afternoon.

I called on May 21, 27 30 ,31, and on June 1, 2, and 11th. As to this date June, 11, 2006 they promised to come and fix the problems with this pool and never showed up. The dates they gave me that they were suppossed to fix the problems were May 24, May 30, May 31, June 2, June 7, June 10th and now they promised to be here on Tuesday June 13, 2006.

I purchased an above ground pool in August 2005 for delivery and instalation for the coming spring 2006 season. My contract reads an installed pool by or before May 1, 2006. It is now June 9, 2006 and all I have is a delivered pool that is taking up too much space in my garage, I cannot put my car in it, and no actual installation date. They keep slipping the install date and all I have is grief.

The pool comes with a 20 foot deck which is standing against my patio wall and now I can not even sit out on my patio becasue I have an obstructed view of my yard. They have told me they would send my a coupon for all the delays. We have never received such coupon to spend in their store. My husband and I are so sorry we even went to them to make our replacement pool purchase.Now we sit and are at their mercy. With no recourse. I even told them I would take this to my lawyer for breach of contract and they didn't even flinch! They are without conscience.

I have a pool maintenance program with island recreational that has been ignored. My pool was to be opened on the 12th of May, they did not come to open it until the 17th of May. They were supposed to open the pool and add the chemicals needed. They asked me for the chemicals and had me remove the cover because of the weights on it. I had no problem removing the cover. I realized they did not put in chemicals or vacuum as said in contract. i called the company and they sent someone else on the 26th of may.

No one could use the pool on memorial weekend because of the chemicals. Still the pool was not vacuumed and now the skimmer basket was missing. i spoke with the manager of the maintenance program and he assured me that the basket would be replaced and the pool would be vacuumed. It is now June 8th and no one has been back to my home at all. my pool is cloudy and green.

We took out a pool service plan with this company. They were supposed to open our pool prior to May 1st, perform weekly maintanance and close pool at end of season. The service men didnt arrive until May 25th, did not call to confirm appt. They left the cover in a pile near the pool (uncleaned), left chemical wrappers and jugs around pool area, did not install chlorinator as per contract. Filter was not working, heater was not on and pool was extremely green when we returned home that day. No return call from supervisor when requested.

Made an appt for a new opening date. At second opening date, the serviceman didnot bring the tools to install the chlorinator, he did not clean and fold cover but he did add chemicals and promised that he himself would return the next day to complete the opening of pool as per contact. (The following day was our scheduled weekly maintainance day). No one returned the next day. No return call from supervisor. The next day a service man arrived. Added chemicals to pool. Left wrappers and bottles around pool area, didnt install chlorinator nor did he clean and fold cover. Pool water is still green after 3 different insallations of chemicals.

We purchased a pool from Island Recreational in January 2006 and had it installed at the end of March. It is now almost June and no one from either Island Rec or Champion Pool installers has been here to install the filter. Our pool is completely green and obviously cannot be used. After numerous calls to Island Rec and being kept on hold for sometimes 45 minutes. We were told they would take care of it and get back to us in the next few days. Those few days went and no one returned our calls. I put in a call to them again, was kept on hold for 32 minutes and was told, after all this, that they are not responsible for installing the filter, that we needed to contact Champion directly. I also complained to Island Rec that because the filter was not installed and we were told to fill the pool to get the wrinkles out of the lining we now have a pool that is completely green and Island Rec refused to come in with chemimcals and get it up and running becuase we did not purchase the Chemical package.

Bought pool on 10/30/05, installed on 4/10. Installers came late and stayed intil 9PM, put 6 of water in pool. 4/11 AM, pool was empty. I called twice a day on 4/11 and 4/12 to have someone fix pool. Inspector came at 5:50AM on 4/13, told me the bottom circ was cracked and had to be replaced. Called on 4/14 , they had no record of inspection. After they found it, I was told Tri County Pools would complete installation. Island REc did not give them correct parts, so they had to come back twice more. Finally on 4/28 I had a pool that held water. I was told the filter would be hooked up on 5/5. When Island Rec called on 5/4 to give ma a time, I was told it was for oreitnatin. They had no record of filter hooked. I contacted Tri COunty to see if they could hook up filter. tHey told me that they porbably would no be paid by Island Rec, so I did not pursue. I now am scheudled for filter hook up on 5/11, one month after initial installatin. No schedule for orientation.

We purchased a custom made pool cover for our inground pool. Their installer came to our home to sketch & measure the pool. Cover was to have custom pocket to accomodate slide (we paid extra for this). Day of installation, installer realized cover was manufactured incorrectly to accomodate a water fall. Instead of returning cover to manufacturer for correction, the installers decided to try installing cover anyway.

Installers drilled anchors (appr 20 or more) in our cement without following manufacturers pattern. In order to make up for the mistaken area the pool cover had to be altered. It doesnt lay well on the pool--the seams are pulling and will mostly likely bust open in the future from the pressure. In order to correct situation a new pool cover must be manufactured and reinstalled with new anchors in correct locations. My $10,000 cement job is completely ruined and pool cover is NOT what we ordered and paid for.

At the close of summer 2004 we purchased a weekly service contract from island recreational. This contract cost about $500 and they were supposed to close the pool, open the pool and do weekly maintenence on the pool throughout the summer of 2005. They closed the pool in the fall of 2004 and put a winter cover on it. While closing the pool they removed much of the water before putting the cover on the pool. In the spring they returned to open the pool. They took the cover off, looked in the pool and claimed that there was not enough water in the pool to add any chemicals. They told us they would return in a week.

When scheduling the opening of the pool no one informed us that we would need to add water to the pool and the contract clearly states that there job is to remove the winter cover and add necessary chemicals. Obviously they knew the pool would need water since they were the ones who removed it. Well that was just the beginning. Their serviceman Paul comes weekly, stays about 10 minutes throws a few splashes of chemicals and leaves. My pool is clear for approximately 2 days before the algae grows out of control again.

On several occasions we have taken water samples to island recreational to be tested on the days that the pool serviceman has been to our home and have been told that we need at least $100 worth of chemicals. This has happened at least five times this summer. I have called and complained to Teddy Beckman regarding the servicemans lack of work ethic. I have gotten nothing but excuses. When my pool was so green after a week of not using it Mr. Beckman asked how long my filter runs. I informed him that it runs for 8 hours every night, he claimed the pool was green because we did not run it for 10 hours every night. When I informed him that no one had used the pool for an entire week yet it was as green as the forest Mr. Beckman claimed that the reason the pool was green was BECAUSE NO ONE HAD USED IT, and the lack of use had allowed the algae to stick to the pool walls.

They keep advertising Econo shock on sale at $1 a lb. This is a great deal, but when you arrive at their store they don't have any in stock. The salesperson tries to sell you a BETTER shock (GreenOut) which costs about $5 per lb. They tell you to return in a couple of days or the next week. I return later in the week for the same result. I recently received another circular from them advertising EconoShock for $1 a lb. I went to the massapequa store immediately, but this time i was told they were out for the season. The ad that runs through Sept 2 was printed in error, I was told by the manager. Of course, I again was told to purchase the more expensive Green Out shock.

I have previously purchased this BETTER Green Out shock, to find out it's not much better than the bargain brand. This guys are thieves who use Bait n Switch to get us into their stores.... By the way, it's almost impossible to try to contact them by phone to complain or inquire in availability of their products. I was contacted through email to complain about the sales clerk tearing the shipping label off my circular, so I wouldn't return for the same sale. They said it was standard practice.

I purchased a pool with a deck on 4/17/05 and I was never told that they were from 2 different mfrs. My pool was installed incorrectly the side walls under the deck have buckled I had to empty the pool 2 times to date they still haven't repaired it properly the deck bends when my 4 year old who weighs 38 pounds stands on it. The pool filter leaks and the under ground filter pipe leaks. For the pass 2-1/2 months I have been on the phone with their customer service and they keep sending they same people to fix a problem that they created by not installing the pool properly and putting another companies deck with this pool which I spoke with the Manufacturer of the deck and they informed me that this deck should not have been installed on my pool.

I had another company that installs pools come to my house to inspect it and they feel the pool should be taken down and replaced or I should be refunded my money I sent 2 Certified letters to Mr.Jonathan Bonelli the owner of Island recreational and never got a response.

I purchased a Speck E90-1(This was actually my second one) pool pump from Island recreational in Massapequa NY(all Island reqs sell this pump). I was told that It was a 1.5 HP pump, but according to the manufacturers web site, it is a 3/4 HP pump. I went to Island rec and asked about the discrepancy and they told me that the E90-1 is sold to them as a 1.5 HP motor. I'm pretty sure if I've twice paid more for a pump that was a lot less powerful and expensive than they claim.

rate.

Since I
have done everything I was told to do, the pool expert informed me that
he thinks the problem is the filter. I tried calling the store's help
line.they told me to bring in the filter. I said that there is no way I
could bring it in to their repair shop which is located in Massapequa,
which is quite a distance. In addition, the water would ruin my

car. 

I
offered to pay for a repairman to come out to my house. They refused. I
asked for a filer replacement according to warranty, they also refused.
Right now I have an unusable pool.
I am

out over $5,000 in purchasing the pool and related chemical equipment.

We received the following response from the company:

Per the manufacturer's instructions, you can use any size filter on any size pool. If the pool is very large, as it appears Michael's pool is, then a bigger filter will have to work less to get the job done. Green water does not necessarily mean that the filter is not working. Green water is caused by many different things (rain, low ph, low chlorine levels ect)

If all suggestions were made to the customer, based on our training and experience, and it did not work, then the only other option is for him to bring the filter into our service center to be looked at. We do not offer an in-home serviceman to come there and fix it, even if he did offer to pay for it. At our service center we have technicians who can fix the filter and have the equipment there to do that.

As far as water ruining his car, he obviously has to empty the filter and let it dry before bringing it down. VIP Members do not pay labor, just parts, so if he was a VIP, he would have been taken care of right away. He chose not to.