Complain about a product or service

Husqvarna

Brian of Lakeland, FL October 10, 2009

2254 series lawn tractor constantly needs repairs. Tires leak and must be filled every week .Parts that broke, front yoke that attaches mower deck to front frame, two times. bering mount housing which attaches to blade. mower deck wheels. belts. must jump start battery. Less than 2 years old. For one reason or another all repairs were refused by lowe's, so my costs are over 500.

Frank of alexandria, LA September 19, 2009

riding lawn mower purchased from lowes with extended warranty. at 20 hrs a belt came off took two weeks to repair, now at 41 hours the transmission went out and it took 8 weeks to repair, just got it back today and within one hour the transmission went out again. it is a piece of junk, lowes won't don anything but reschedule repair. husqvarna hasn't replied to my request for a pro rated refund or a different unit. spent and extra 450 dollars to have my yard (1 acre) mowed while in for repairs, obviously don't trust the unit and getting ready to have to spend more money while it is being repaired the second time for the exact same problem

E. of Ardmore, OK August 30, 2009

In the Spring of 2008, I purchased a 54" Husqvarna Lawn tractor at a local Tractor Supply Store. Within a couple of weeks, the belt keeper snapped off. I took the mower back to Tractor Supply who had me order the part from a local store, then one of their employees replaced it for me. Within another couple weeks, the belt keeper broke again, and I went back and ordered the piece again, but this time, I took the mower to our local warranty tech. to fix because the parts store told me that my 2 year warranty would cover this. The local Husqvarna tech. got it fixed, but soon the same thing happened again.

Suffice it to say that I spent the summer of 2008 with no mower. As soon as spring rolled around this year (2009), I started using the mower and again, the belt came off and the deck was noticeably tilted and lower. We mentioned that it looked lower last summer, but weren't taken seriously. The deck has continued dropping. Now on a cutting level of 1-7, the deck cannot lower below 4; it is on the ground. In pure disgust after spending a couple thousand dollars and being repeatedly put off by Husqvarna, I again called the local store that covers warranties. The tech is understandably busy, but there is always an approximate 2 week wait time before the issue is even addressed. The local tech again called Husqvarna and told them we have a continuing problem.

A Husqvarna company representative was forwarded a phone message in which I mentioned that another mower tech in a nearby town had (2) 54" Husqvarnas in his shop with the same problems. The company representative named David M called me on the phone with the sole intention of picking a fight and patronizing me. He let me know that "HE" was an engineer, that anybody mentioning factory issues on the mowers was simply dishonest. He yelled at me that their mowers DO NOT have factory problems, then demanded, "What is YOUR problem???" I warned him to be careful how he spoke to me, then he threateningly said the same thing to me.

After hanging up on him, I called the local tech. very shaken and in disbelief. He was speechless. This total idiot at Husqvarna then called the tech himself, admitted that the conversation with me "didn't go well" and proceeded to inform him OF THE WAY TO CORRECT THE FACTORY FLAWS ON THE 54" HUSQVARNAS....yes, I was right. There are problems inherent to this model (which is apparently marketed only by Tractor Supply). Sadly, I have spent 2 summers with no lawnmower, and several thousand dollars out of my pocket. My money is most certainly an insignificant amount to Husqvarna, yet I considered the purchase long and hard, being a widowed mom of 3. As I have stated to others recently, not only did I make a mistake about the lawnmower model I purchased, I overestimated Husqvarna's treatment of its customers....Never again!

william of hartselle, AL August 13, 2009

I have a husqvarna yth2448 that smokes like crazy! The repair shop said there was nothing they could do to fix it (scaring in the engine block). The machanic said that he had many customers with the same symptoms (common problem with yth2448 model). He also said the Briggs engine on the husqvarna is not good. Probably the worst engine produced by Briggs. Very upset with husqvarna/Briggs! The mower only had 112 hours on it when this began!

william of hartselle, AL August 13, 2009

I have a husqvarna yth2448 that smokes like crazy! The repair shop said there was nothing they could do to fix it (scaring in the engine block). The machanic said that he had many customers with the same symptoms (common problem with yth2448 model). He also said the Briggs engine on the husqvarna is not good. Probably the worst engine produced by Briggs. Very upset with husqvarna/Briggs! The mower only had 112 hours on it when this began!

robert of roseland, VA August 5, 2009

I got a HUSQVARNA mower in 2008.some thing broken off of the trainy and it would not stop.We found the pice in the yard.and was lucky that i missed the tree.I called and told them i wanted my money back but they told me no it has been a year. And it is covered for two years.And I got this one do to had just got one from lowes and it did the same thing with it and it was a year old and they would not do any thing about it.It almost killed my son.It put him over a hill in to lots of rooks at a really fast speed. he still has scares from it.

What is it going to take. to get them to do things right.Im scared as hell to get on it now so what good is it. They need to recall it.It is not safe.Brand kohler modle yth20k46 huqv 20hp kohler 46" hydro LT.Date got it 07/03/2008.

paul of benton city, WA August 1, 2009

i purchased a a 60" dixon lawnmower and its been in the shop alot.This is a comercial grade machine that has less than 400 hrs. on it. well now the clutch has thrown a berring and ruined the motor. Farmers exchange said that even though it has not ran properly since i purchased it that the waranty is now expired and they will do nothing to assist me in this matter. i feel if this was a comercial grade machine it shouldnt break with so little hrs on it.I only use this machine for my own property so it is not used as much as a contractor would use it . If it were this problem would have happened a long time ago. dixon is now owened by HUSQVARNA and when i called customer service i was transfered to an answering machine. I left a message with my name and number but still have not recieved a call back .

Howard of Fountain Inn, SC July 30, 2009

I purchased a GTH2548 Lawn Mower from Lowe's in 2004 for 3000.00. I perform all the maintance of this mower. Replaced belt, Oil and Filter every 50 hours. I only use what is specified to use in the owners manual. I replace the blades at the beginning of every year. This mower came with the notorious 25 Hp Kohler Command Engine. This engine, after 80 hours blew the head gasket on the right side of the engine. Only 2 weeks out of the store warranty, I went ahead and replaced.

I am a Mechanical Engineer for the General Electric Co. working on large multi millon dollar projects. I am fully capable of repairing a samll engine of this size. I have taken apart and put back together car engines and restoration projects. I recently rebuilt the engine on my 20 year old John Deere which I am currenlty having to use. All I want is to have this engine repaired or the rebuild kit for this engine sent to me at no charge. I will rebuild the engine myself. The Kohler Engine has always been a good engine in the past. There were design errors made on this particular engine which warrants replacement. Go on line and google the 2548 series Husqvarna Lawn Mower and you will understand why I make this comment.

Michael of Schoharie, NY July 7, 2009

I own a 4 year old Husqvarna ride on mower model YTH2448 with 48" wide cut and 3 blade mower deck. I will have replaced every belt on the thing by this month. One belt will have been replaced twice, another three times. I say "will have" because as I write all 3 belts - drive, primary, and secondary await replacement. When the first belt wore out in year 2 (along with new leaking tires) Sears told me belts and tires are not covered under warrantee as they are wear parts and it was beyond the total parts full warantee period. Belts cost 30 to 50 each. I was also not happy with the ragged cuts the 3 blade deck made or the fact that it loads up so easily with grass and needs to be unclogged. Residential use only, and it had about 12 hours on it when the first belt wore out. We keep the grass longer (it's not a golfcourse) but setting the deck up high does not seem to reduce the quick clogging either. Our previous mower was a 42" wide 2 blade with about half the power and it lasted for 12 years without issues like this. Putting in new blades or resharpening does not seem to help either the belt wear or deck clogging problems. The top area of the deck where the belts are also has a tendency to collect lawn debris that must be removed often. It gets into the belt and pulley area which is hard to clean out as designed.

Other problems have been reverse wired hour meter (I fixed), overly sensitive seat switch which cuts out the engine power sporadically when on bouncy terrain (I fixed), poor tread traction on the tires (they still leak like new!) that slip on a minor grade esp. on wet grass, rusted out v-belt tensioning springs needed replacing, screws that shook loose out of the engine cover, cheap plastic that does not appear to be UV stabilized, and a seat that does not lock in place but is held there by the knob friction and so slides dangerously to a new position. The brakes are very weak. The continuously variable transmission sounds like it may wear out due to the constant grinding noise, which it had when new. I hope not. I will not let anyone else but me ride it anymore due to concerns about safety.

All told, I wish I had not bought it. Atempts to seek warrantee work done were unsuccessful. I was told that it's too late now or it was not covered. If it was a belt misalignment causing these "wear part" belts to wear out, then it is likely a factory design or assembly problem causing it.

I get the idea that warrantees are written to exclude most usual problems.

I think the belts have always been under-tensioned, and they do not have enough allowance for stretch before rubbing on something, need guides to prevent slapping, and more protection from debris. Maybe the pulley radii are too small for this amount of power. The deck and chute clogging is just too much and needs to be studied and redesigned. I think this is part of the belt wear problem. It has just about 60 hours use starting year 4.

Next time I buy a "premium" mower, it will be from a place that allows a test run and on normal uncut grass before I buy it and that knows when something not normal if it wears too often even if the warrantee does not.

rose of elizabethton , TN June 22, 2009

we bought a husqvarna lawnmower appr. 3 years ago on july the 4th and the mower has only 195 hrs and we have had nothing but problems out of the mower. We have replaced the pullys which you could not get the parts at Lowes or through the factory had to go to Chesnee SC at Western Auto Parts to get the parts and recently another pully came off binding the blades and had to replace for the second time and had to replace the blade spindal.We cannot find a pulley at Lowes and we dont have the time to run all over the country looking for the part and we cannot afford to have the parts shipped.We paid 2500.00 before taxes for a piece of junk mower and wish to be contacted by someone to talk about the situation and not on the computer.Thank you

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